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BRX Pro Tip: Why Would Someone Invite a Friend Into Your Community?

October 20, 2025 by angishields

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BRX Pro Tips
BRX Pro Tip: Why Would Someone Invite a Friend Into Your Community?
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BRX Pro Tip: Why Would Someone Invite a Friend Into Your Community?

Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, what I enjoy when going about building a community is when you get to the point where you’ve got your community members inviting other people to the community, not just you doing it. But I don’t know, man. Why would someone invite a friend into the community? What does it take to make that happen?

Lee Kantor: Yeah, I think that’s really an important point of inflection for anybody building a community. It’s one thing to go out and kind of gather likeminded people one at a time to start the community, but in order to kind of get some growth and some momentum, you need to create the community in a manner where everybody that you invite is inclined or incented to invite a friend into the community, because you need those friends to come in, so that the community grows. And you can’t constantly be going out on your own and finding people one at a time to join the community. The community has to kind of grow by its own efforts through the community wanting to organically grow.

Lee Kantor: And people don’t just invite friends because they’re asked. They have to have some sort of compelling reason that is valuable, that is authentic, that makes perfect sense. And you got to figure out what it is that’s going to motivate your friends to invite their friends, so that the community can grow organically. Some things to think about – people invite friends when they believe that the community can genuinely help their friends solve a problem or learn something, or level up some sort of skill. So, keep that in mind. And make sure your community is checking all those boxes.

Lee Kantor: Another thing to keep in mind is when your community feels special or elite, members want to bring friends along to share that kind of status and that perk. And that’s going to boost their own kind of social currency. Another thing to think about is when inviting friends, make it as effortless as possible. Make it as mutually beneficial as possible. That way, more people are just likely to do that. And lastly, it’s important to celebrate and spotlight the members who bring friends in. You want to reward the people who are doing that kind of work and role modeling that kind of behavior. Public recognition turns invitations into a positive cycle of engagement. People invite friends when your community makes them look good, makes them feel good, adds real value. If you focus on those things, your membership will grow.

Robert Danna with Global Curiosity Institute

October 20, 2025 by angishields

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Houston Business Radio
Robert Danna with Global Curiosity Institute
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Robert-DannaRobert Danna brings over 50 years of diverse leadership experience across science, engineering, military service, technology, and human capital strategy.

A former U.S. Navy Lieutenant Commander, physicist, consulting engineer, and executive at Deloitte, Bob’s journey reflects a “career lattice” shaped by his unwavering curiosity and adaptability.

Now retired, he serves as a Fellow at the Global Curiosity Institute and continues to advise, invest, and mentor across industries.

In April 2024, Bob released his memoir, My Curious Life: If My Grandkids Ask About Me, Tell Them This, which Kirkus Reviews praised as “an engaging, curiosity-driven journey from the 1960s to the present.” The book—and his life—celebrates personal growth, exploration, and the power of asking questions. Front-Cover-Robert-Danna1

With humor and wisdom, Bob offered encouragement for lifelong learning and living with purpose.

LinkedIn: https://www.linkedin.com/in/bobdanna
Website: http://www.mycuriouslife.net

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. My friend Bob Danna is back, fellow at the Global Curiosity Institute and author of the memoir My Curious Life. If my grandkids ask about me, tell them this. With more than five decades of leadership experience as a physicist, US Navy officer, consulting engineer, and senior executive and human capital management, Bob’s career is a true example of how curiosity fuels growth and reinvention. Bob, welcome back to the show.

Robert Danna: Thank you Trisha. I really appreciate the the, the Re-invite and I’m really looking forward to our conversation.

Trisha Stetzel: I am too. I’m really excited to hear about what you’re working on right now. Bob.

Robert Danna: Yeah, Trisha, there are some really exciting things going on as as everyone, uh, in your audience knows, uh, AI you know, you can’t you can’t read anything, tune into anything and not hear about AI. Um, so, yeah, I’m an old guy. I’m 70, 74, uh, but still very curious. So. And as I think the listeners may know from our last conversation, uh, I retired now about a year and a half ago. Uh, and so at this point, it’s all give back. Uh, you know, I’m not looking to, uh, to make money, make investments, do any of that stuff. That’s all behind me now. It’s the real question is, you know, where is the impact, uh, that an old person can make, uh, in actually doing something that is going to be beneficial to the next generations. So especially the Gen Z and Gen alphas. I think that’s that’s the place that I’m really trying to focus on these days. And so, uh, a couple of interesting things. Obviously, uh, Trisha, you mentioned the Global Curiosity Institute still very involved with that, uh, really pushing the envelope of, uh, of promoting the power of curiosity, uh, the fact that, you know, most people are not, uh, at this point, uh, in their lives, you know, once you’re probably past 14 or 15, uh, you know, a lot of that curiosity has been beaten out of you.

Robert Danna: Uh, and so, you know, at this point, it’s like, you know, it’d be good actually, to, uh, to maybe reinvigorate that, uh, that muscle that you now have lost. And I’ve actually lived that that and honed that muscle over my entire lifetime. Uh, so we’re still working on that. Uh, but what I’d like to kind of chat with you about is, is actually, uh, the whole possibility of of AI in all of its different dimensions. So I think I mentioned last time that I was working with, um, with Ray, uh, he’s working on what he’s calling the Young Professionals playbook. Um, and so that actually now has all 25 episodes, all 25 podcasts done. You can actually go to young professionals. Professionals playbook. All, all one word.com. Uh, and it’s free. Uh, you can go and, uh, especially as a Gen Z or Gen Alpha, uh, take, uh, uh, take a look at the podcasts. Uh, they’re all AI generated, including Bob. Danna is in there, uh, several times being interviewed. But it’s not me. It’s, uh, it’s it’s it’s an AI. Me. So it’s it’s really cool. Uh, so, uh, and so, you know, it’s I think there’s some real, real insights there, because what we did was we tried to, um, and, uh, Lacey lo, you can have on your program here.

Robert Danna: Uh, probably in October. Uh, she and I work with Ray to generate content, but also to try to pick subjects. So actually, curiosity is one of the podcasts. Uh, and there’s also one on on being a skeptic and managing up, uh, and you know how to. Yeah. So there’s all kinds of things that are practical for, uh, Gen Z as they’re now entering the workforce. Uh, and so one of the things we wanted to do is not just kind of, you know, do onboarding stuff, you know, the normal stuff. It’s like, you know, what did we learn, okay, over all these years that if I can, if I can, you know, give you that now that may really help, uh, in terms of, of your ability to, to grow in an organization. So, uh, so anyway, I’ll give you one, one snippet and then I’ll let you ask questions, but, uh, the actual, uh, structure is unique. Um, so the podcast is again 100%, um, uh, AI. So we wrote the content, uh, but then, uh, the actual host. You okay? Uh, would actually be, uh, an AI generated person, uh, from all over the world, all the all different accents. Uh, it’s all spoken in English, but but with heavy accents from from Southeast Asia or from Europe or whatever.

Robert Danna: Whatever. Uh, all, you know, very diverse, uh, group of hosts. Um, and so they’ll introduce the podcast, introduce the topic, uh, and then actually kind of bring on a guest. Me uh, but I’m going to be I’m going to be AI, too. Uh, so, uh, my voice etc. is all they got it for me. They got an old guy, uh, voice from Long Island. Uh, so so it actually doesn’t quite sound like me, but it’s close enough. Um, and then, uh, they regenerated a song because it’s like, okay. Oh thanks, Bob. Now we’re going to take a quick break and we’re going to go to a song on the on the subject. And he wrote with AI a song. And then, you know, they have callers who are calling in. Well, the callers are all AI generated. Uh, and then there’s a kind of a practical, uh, uh, kind of scenario based exercises at the end to kind of test your thinking. So it’s all 30 minutes. It’s all packed into 30 minute. Yeah. Just like this. Um, and so. But there’s 25 of them. I encourage you. It’s it’s been one of the really fun projects that we’ve done over the last year.

Trisha Stetzel: Wow. That is amazing that you’ve been able to create something like that and generate it all with AI. Um, all right. So young professionals with an S playbook. Com is where everyone can go and find that resource. It sounds really cool. I’m doing that as soon as we finish here. I’m just saying, because I want to hear. Bob.

Speaker4: I want to hear your voice. Bob.

Trisha Stetzel: Yeah.

Speaker4: Bob sounds a lot better.

Robert Danna: Than the real Bob.

Trisha Stetzel: I love this. So really important that we’re giving this kind of information back to our younger generations. You and I talked about that in our last episode, how important it is for us to be sharing the knowledge and even the stories that we have and creating this legacy for our young professionals as well as our families. So, Bob, we were talking before we started recording today about how important it is to tell our stories, and you were telling me how this AI generated Bob, uh, now knows all of, uh, not all of it, but a lot of content where you’ve gone out and told your stories and you’ve talked about the things that you’re doing. How important is it that we tell our stories for our younger generations.

Robert Danna: I think it’s absolutely critical, Trisha. Absolutely critical. Because because at this point, you know, we we’ve spent a lifetime kind of, you know, bumps, bruises, kind of lessons learned. A little insight here and maybe a tiny bit of wisdom there. Um, and yeah, you can kind of sit down and and have a chat. Uh, but it’s, I think, going to be really, really important. Uh, because, you know, when we’re gone, the only thing that we really have that that we can leave, um, is our story. Uh, and so I think it’s critical to be able to capture that. And let me tell you what I’m doing, which is really going to be, I think, interesting to to the audience, uh, is, um, number one, I wrote the book, obviously, it’s a memoir. Okay. Uh, so it’s 270 pages of, of of me trying to kind of recollect the last 74 years and put into perspective, uh, everything, everything in the book tries to to effectively kind of disassemble and then reassemble. Bob. Danna. So it’s like, you know, you mentioned all these different parts of me, okay, the physicist and the engineer and the business person, etc. but what did I learn in all those different things? Um, and then, uh, be able to, to convey that. So that’s what the book does. Uh, but then I’ve also been doing, uh, some podcasts and obviously, uh, quite a number of radio shows and uh, and being a guest on other other podcasts and blogs and, and other things.

Robert Danna: Well, we took all of that, which was about 600 pages of stuff. Okay. And uploaded it, uh, into ChatGPT, which you hear all the time. Uh, and so, uh, kind of took that and then actually had to tell ChatGPT who I am, you know, what’s my personality? What’s my demeanor? Uh, what are the guardrails? What? You know, if I went into the internet and did a search. Okay, uh, how much would I be questioning what I’m seeing? You know, how much evidence, how many facts, how much do I need to look at before I would conclude? Okay, fine. I’m going to convey this to somebody else. You can actually tell ChatGPT all of that stuff. So now you got your story, okay. And actually you got your personality and attitude and kind of the essence of you, you know, put it all in a Cuisinart press, you know, mix, um, and where we are right now, which is really, really crazy. Um, I, I call the thing but Bob, um, uh, so, uh, and actually the joke around here and all of our friends who have been looking at this, uh, is, you know, if you ask Bob. Bob, you know, who are you? Okay. Uh, Bob, Bob would say, well, I’m Bob. Uh, yeah. So it’s like, I don’t know who this guy is. Okay. Uh, what we’re.

Speaker4: Calling we’re calling.

Robert Danna: Me now is meet Bob. Bob. Okay. So.

Speaker4: But Bob.

Robert Danna: Bob thinks he’s Bob. Okay. So, uh.

Speaker4: And so you.

Robert Danna: Can actually have a conversation with Bob. Bob. I mean, just you press a button. Okay. And you speak into your microphone, and then Bob. Bob speaks back. Okay. Um, with my voice. Because, uh, we actually, um, put my voice into, uh, 11 labs is the is the technology. Uh, and then you speak for a half an hour, upload that, and then it creates that whole library. And so even the words may not be there. It will then have created an actual conversation, and it’s real time. It’s like one second. So you ask a question and one second back. But then Bob, Bob asks you a continuing question. So you actually have a conversation. Uh, and so it’s, it’s it’s so, so the story. Okay. Is the important part. You got to start with your story. But now for all of the old people that are on your, on your on your, on right. Uh, I’ll tell you. You know, you can actually create an AI agent of yourself, uh, that will allow you to leave that legacy to your children, your grandchildren, your friends who can now continue to have conversations with you. You know, sooner or later, we’ll all be gone. Uh, but, uh, maybe not. Maybe there’ll be a, uh, you know, an AI agent that you, uh. PaTrisha. Yeah. Uh.

Trisha Stetzel: I know that sounds kind of scary, Bob. I’m not sure about it, but.

Robert Danna: I will tell you the thing I’m looking forward to, because we still. I’ve been working with this guy, Joe DiDonato, who’s putting it all together. And, uh, my objective is next year. Okay. You don’t have meet Bob on, uh, this, uh, this, this, this radio show for a conversation. But we will actually set up Bob so you can you can have a conversation with the AI agent in real time. Uh. Ask questions. Get answers. Have have have, you know, ask you questions, etc. and have a conversation with with a with a me AI agent. So I’ll stop there.

Trisha Stetzel: Wow. All right mom. My mind is blown right now that I might be having a conversation with Bob. Bob, the next time we have an opportunity to get together. Tell me. Tell me this I know. Um, curiosity has always been an important part of everything that you’ve done. And particularly as you do your work with the with the Curiosity Institute. What what is it about this bot? And leaving a legacy and using the technology that you find is important and a reason for doing this work?

Robert Danna: Yeah. I think in a in a word, uh, it’s, um, It is the word legacy. I think that’s that is that is the whole thing. It’s. Yeah, you know what? Because you can leave property. You can leave money, you know, you can leave leave stuff. Okay. I’m not a stuff kind of a guy. Okay. Uh, you know, I want to be able to leave something that actually has real value, uh, and not material value, but real value, uh, so that, uh, you know, my my, my, my grandkids, the four of them, uh, you know, between Lacey and I are, you know, between, I don’t know, five and 8 or 9. So. So, you know, they don’t understand anything when I tell them the story, or at least he tells, uh, tells the story. It’s like, you know, uh, you know, no, no, no, no, no, no understanding whatsoever. So by the time they really will understand the story, which is 25 years old, 30 years old, 35 years old, I mean, I’m going to be long gone. Um, so, you know, I want to be able to actually have something that that is meaningful. Okay. And I think all of us want to do that is meaningful and actually might even in future generations, have some kind of impact. Um, and so that’s kind of that story that and the technology will allow us to do that. Uh, and so it’s that.

Trisha Stetzel: Okay. Yeah, absolutely. So, Bob, it’s no secret that you’re 70 for this, because I’m pretty sure you said it before I did. Um, what if people who are listening are. They don’t know anything about technology. They don’t know how to leave their story behind. They’re they think to themselves, I’m never going to create a bot to create this kind of legacy that Bob is leaving behind. What would you say to them?

Robert Danna: Well, you can you can do several things. Um, uh, number one, even if you’re sitting sitting there in your living room, uh, you know, everybody’s got smartphones these days. Um, so there’s a there’s a microphone, there’s a recorder there and just say, hey, 15 minutes a day. I’m going to just sit down and press the record button, uh, and uh, and just, you know, tell a story of, of, uh, you know, growing up in the 1960s or, you know, what I learned on my first job or, I don’t know, whatever. Okay. Uh, and do that, you know, once a day for the next, I don’t know, like 3 or 4 weeks, maybe. Think about it. Okay? 15 minutes a day. Times that you actually have captured an enormous amount in all of these files. Um, and so, uh, those can be transcribed. Those can be, you know, but but I’ll tell you what else. It can be done. You know, you could actually take those and then have someone or yourself or maybe get one of your kids or, or whatever to, to to be a little bit useful to you. Uh, and so, you know, maybe take them and get it to a point where they can put it into a story that’s a written story could turn into just some legacy that you want to be able to pass on to future generations.

Robert Danna: But that’s what I started with. Now, whatever it was been two, two and a half years ago, and then it evolved into, you know, chapters into a book into whatever. And that’s where we are right now. So I would say, you know, don’t don’t say, well, I’m going to leave next Thursday open and I’m going to spend next Thursday capturing, you know, my story. No, you do do 15, 20 minutes a day. That’s all you need to do. But then you’re going to have all of these files. And you know, if you don’t know how to do it, somebody can explain it to you in about 15 seconds. Um, and so start there. Okay. But then get it into something that is valuable. And then, you know, you may find that you go say, okay, fine, I’m going to find somewhere where I can upload this and, and now actually do something. So maybe 5% or 10% of your audience that gets to that point, but 95 or 90% of your audience certainly can have a kind of a recorded, uh, you know, recorded narrative of their story. That in itself would be incredibly valuable, uh, to, uh, their kids and grandkids and great grandkids.

Trisha Stetzel: Yeah, absolutely. So, Bob, uh, you and I spoke before we started, uh, the show today about leaving that legacy. Leaving that story is so important. Why did you start down this path in the first place? Why is this leaving a legacy of Bob so important to you?

Robert Danna: Yeah, I think that it’s not so much just Bob. Okay. Um, I think the key was, um, when I started thinking about, you know, uh, all of the things that I had learned. And then I think, Trisha, you and I chatted that, you know, probably now, maybe five years ago, maybe a little bit longer. I started to, um, to do volunteer coaching and especially mentoring of Gen Z’s. Okay. So I did a lot of mentoring of Gen Z’s. So not really coaching per se, but really kind of helping them think through, you know, some initial career choices and then where they are in their initial activities on their first job and maybe looking at the first promotion and whatever. So there’s a bunch of them. And actually the conversations were really useful and the feedback was, hey, this actually helped. So I think that’s really kind of capturing Bob, per se, but it’s really being able to capture, you know, those little, little highlights, those insights. You know, that little, you know, tiny bit of wisdom so that they don’t have to go and kind of reinvent it and go through all the problems and then, you know, go down all all the dead ends, uh, you know, which I did and you probably did. Well, maybe we can solve or, you know, a little bit, you know, a little bit better, better choices.

Trisha Stetzel: Yeah, absolutely. So for those of you who are listening today and thinking, gosh, you know, somebody in your life, uh, had a story to tell and that story was never captured. I want you to think about that moment now and decide to go tell your story. I think that’s such great advice, Bob, to do it in small chunks, and then you have a whole book. If you wanted to go write a book or a memoir, or you could do a video library or an audio library that you could leave behind with all of your stories, not just your stories, but your knowledge. And like you said, all of the times that you maybe fell down and skinned your knees and open up that store on your elbow for the fourth time, doing the doing the hard thing. Yeah, we’ve all been there, but we don’t. We, uh, don’t capture those stories. And particularly Early a generation that didn’t grow up with recorders and computers and things that were accessible in our homes. I mean, I’m not 74 yet, Bob, but we didn’t have a computer when I was growing up, so there wasn’t necessarily a way to capture stories as we were. Right. Uh, as we were coming up. And I think that’s so important that we capture those stories. Okay, Bob, uh, talk to me about what’s next. So I know you guys are still working on this bot Bob project, and that’s something that you’re going to continue to work on. You’ve finished up the Young Professionals playbook. It’s out there and ready to be used. What’s next?

Robert Danna: Yeah. What’s next is actually I’m working. In fact, um, Lacey and I are going to go and meet with a company that’s actually in town here. Everybody comes to Las Vegas, right, for the conferences and the like. So we have a big conference here called HR tech. Uh, that that’s just starting, um, today. So a company we’ve been working with is called baryons. Baryons AI um and so they produce, uh, AI agents. Um, and so what what we are doing is, uh, kind of helping them think through, um, what kind of AI agents that are mentors. Okay. They’re designed to be mentors. Now. They’re not designed to be Bob mentor. Okay. They’re they’re they’re generic mentors. Um, but the beauty is that, you know, once you start to, to engage with, uh, with, with, with, with, with what they call my baryons, uh, so it’s a phone call, you make a phone call, and when when, uh, when my baryons answers the phone, uh, my baryons goes, oh, hi, Bob. Okay. It knows my phone number. Okay. Uh, you know, how are you doing today? How the last time we had a chat last. Last week or yesterday or this morning. You know, you you said that you wanted to to to explore, blah, blah, blah, blah, blah. So, uh, one of the things that that we’re doing is trying to work with them to kind of understand for they to understand what what we’re thinking about in terms of the power of, uh, a, an AI agent that’s designed to be a mentor for, again, especially Gen Zs and alphas and millennials. Uh, and so how do you how do you construct that? Uh, and then what kind of things are you trying to have as objectives for that interaction? Uh, you know, is it coaching or is it in fact mentoring or some combination thereof? So, so, uh, I think that’s the next big thing.

Robert Danna: Uh, so we’ve been working with them now for probably the last, oh, I don’t know, 2 or 3 months or so, um, as kind of informal advisors. But today it’ll be the first day that we’re going to have a, uh, a physical face to face. Uh, you know, we’ve obviously been on multiple zoom calls and, uh, you know, yeah, Google Meet and whatever. Uh, but now we’re actually going to sit down with them and have a chat with them since they’re at the conference. And, and we live in town, so we’re going to go over and meet with them so that I think the baryons is the next big, big exciting thing is getting to have this available effectively to everybody. So, you know, you’re not paying big bucks to get a mentor or whatever. Uh, you actually it’s a small, small, you know, subscription fee. And now suddenly you have this intelligent agent that knows you and can kind of build on all the conversations that you’re going to have to guide you through, um, your, your decision making and your thinking. So it’s it’s crazy interesting stuff these days. I will tell you, I am so excited about what’s going on with AI. You know, everybody’s you know, they’re they’re oh, the world’s burning down. Ai is coming to kill us or whatever. No no.

Trisha Stetzel: No no no it’s not. It’s not so. So let’s tackle that. Uh, Bob. So for those who are listening in today and thinking, oh my gosh, my job or my work or my profession is going to go away because it’s going to be replaced by AI or some bot. Where does the intersection of human and AI come together, and what does that look like in the future, do you think?

Robert Danna: Yeah, Trisha, I think I think AI will take over the mundane. Okay. It’s it’s actually going to, you know, the drudgery of work. We all know the drudgery of work, right? I mean, it goes on every single one of our lives. Okay, so AI is going to take away the drudgery, uh, of of our jobs. Okay. And in fact, be a tool if you think about it, as a tool. And now what it’s going to do is free you to be able to contribute the human part. Okay. Your brain. Okay. The real thinking part there. The reasoning part. Okay. What is it? You know, kind of the logical part of your brain that that, that have been is not being used too much because you’re doing all this drudgery stuff. Okay.

Trisha Stetzel: Right.

Robert Danna: So, you know, I think if everybody’s kind of thinking about so, so if, in fact, I can get rid of all this drudgery stuff, where’s the real value that I can add in terms of, you know, advising or consulting or kind of helping my client actually leverage all of this stuff that now the AI is doing, but only I, the AI can’t give, you know, kind of the wisdom. Okay. It hasn’t lived. Okay. Um, uh, but you have. Okay. Uh, and so I think, you know, where are all of those lessons learned and all of the really, really all of that, um, kind of insights and wisdom? And how do you now, uh, be able to, to really provide that to your customers, your clients, your your colleagues, etc. I think it’s going to it’s going to be incredible in terms of the the opportunity that AI is going to and it’s going to get rid of the drudgery, which is is the thing that all of us hate anyway. So now it’s work with it. It’s like like, okay. Don’t resist. Okay. Figure out how to actually move forward and kind of bring that, uh, to the forefront and, and, and effectively say, okay, fine, okay. This is what I’m going to be able to do. This is what the machine is going to be able to do, and we’re going to do it together.

Trisha Stetzel: Yeah. So as you were talking through that, I’m thinking AI is actually going to elevate us to use more brain power beyond right, what the bot can do. So we’re going to start, um, engaging more parts of our brain and doing more thinking and analyzing and computing up here versus just changing trash can liners. Right. Uh, and doing the, the mundane things like time management or whatever it is that I do over here with my sticky notes and all of the things that I could use automation and AI for. Right. Um.

Robert Danna: Ai, AI agent as your assistant doing all of that stuff. And now the real thing is, you know, all the value that Trisha brings to the brings to the table is going to be more like, you know, 80% rather than 20% of what you’re doing now.

Trisha Stetzel: Absolutely. Okay, Bob, our time went by so darn fast. I know this happens all the time. What is one last thought around AI humans interacting with AI, leaving a legacy? What is one final thought that you would like to leave with the audience today?

Robert Danna: Uh, I think if everybody in the audience can think about, um, you know, what is the possible, um, you know, it isn’t. Oh, no. You know, I’m going to have to fight this or I’m going to have to resist it, or I have to. The real question is what is the possible. And each each person is going to have a different. What is the answer to that? What is the possible. But once you kind of zero in on that I’d say, you know be curious. And it actually actually just. Yeah. Oh, my. Um, but, uh, do some investigation. Yeah. Isn’t like, it isn’t like you can’t, can’t investigate. And then, like I said, I would definitely, definitely recommend to everyone to think about their story, think about capturing their story. Think about 15 minutes a day. I’m a big 15 minutes a day kind of a guy. I do a lot of things, but in 15 minute chunks. Uh, so I don’t wait until, you know. Oh, I’ve got a programed in two and a half weeks from now I’m going to spend, you know, Thursday the blah, blah, blah to to, uh, to do. No, I never do that. It’s like I’m going to do something today and then something tomorrow and something. But but by the time I get to that Thursday, two and a half weeks from now. Uh, the thing is, is, is actually got a life of its own at that point. So, uh, I’d say do that. Okay. And start capturing your story. Uh, even if you’re even if you’re younger, even if you’re, you know, in your 30s, you know, you still have you live 30 years. Okay. Uh, you know, it’s still good to do that. And if you’re doing it in ten, 15, 20 minute chunks, uh, you can just have all of these files sitting on your, on your smart device or on your computer, and you’re going to be really happy in a year.

Trisha Stetzel: Yeah. Or in ten years when you can’t remember what you did ten years before, right?

Robert Danna: Yeah. That would be less for me. Uh, so it’s good. Maybe it’s probably 20 or 30 years for you. It’s probably, you know, next year for me, so.

Trisha Stetzel: Oh, my goodness, this has been awesome. Bob, I’m so glad that you came back and, uh, spent this time with me today. Really focused on this space that’s so important to all of us. What’s the best way for people to connect with you if they want to learn more or just have a conversation. Bob.

Robert Danna: Sure. Uh, a couple of ways. Number one, you can go to my website. So my curious life dot net. My curious life net. Then you’ll see actually a bunch of the, um, the radio shows and podcasts, uh, that I was guests on, including Trisha’s the last one. Uh, so you can go to that or, uh, just, uh, connect with me on LinkedIn. That’s always a great place. So, uh, Bob. Danna. Two n’s. D a n n a, uh, so, Bob Danna on, uh, on LinkedIn. And if you put Bob down in my curious life or something like that, then there’s kind of, I think only one of me anyway, on, on, on LinkedIn that you’ll find. But anyway, you can connect me with me on LinkedIn. Um, uh, or um, I am I am now on Substack. Uh, so I actually I’m contributing quite a bit on Substack and then I’ve got a Facebook site. I mean, so there’s other, other places that you can find me, but, uh, Bob, Danna. And again, Bob, Danna, my curious life usually, usually kind of gets, uh, gets, gets to me pretty quickly. Uh, but definitely website, LinkedIn. And I, um, as you can imagine, uh, I am very open to conversation and sharing. And because I got, I actually have I don’t work so.

Trisha Stetzel: So well and I, I appreciate that you want to get out there and have conversations and tell stories. It’s so important. I that’s really what we’ve been focused on today. So I hope that I get the real Bob Danna next time. Not the Bob Bob Bob Bob.

Robert Danna: I absolutely that’s my goal in life now is actually to turn this over to Bob.

Speaker5: Bob turn it over to Bob. Bob.

Trisha Stetzel: Bob, thank you so much for being with me today. It has been my pleasure to host you. Two.

Robert Danna: Oh, Trisha, thank you so much.

Trisha Stetzel: Absolutely. All right. Team Bob Deanna, fellow at Global Curiosity Institute and author of the memoir My Curious Life. If my grandkids ask about me, tell them this. Bob, thank you again. It’s been my pleasure. That’s all the time we have for today. If you found value in this conversation that I had with Bob today, please share it with a fellow entrepreneur, a veteran, or a Houston business leader. Ready to grow. Be sure to follow, rate, and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

Raymond (RJ) Grimshow with ABLE Leadership

October 20, 2025 by angishields

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Houston Business Radio
Raymond (RJ) Grimshow with ABLE Leadership
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RJ-GrimshawRaymond (RJ) Grimshaw is the Founder of ABLE Leadership and former CEO of UniFi Equipment Finance, where he scaled the company from $14M to $250M. A recognized expert in intrapreneurship and business growth,

RJ now mentors leaders on how to think like owners and use AI responsibly through his platform, The AI CEO. With decades of experience and a certification in Financial AI, RJ continues to shape the future of leadership with clarity, strategy, and impact. BestTheAILogo-RJGrimshaw

He holds financial AI certification from Upstart and continues to write, teach, and serve the industry with a steady hand and clear voice.

LinkedIn: https://www.linkedin.com/in/rjgrimshaw/
Website: http://www.theaiceo.ai

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. Today’s guest is RJ Grimshow, founder of ABLE Leadership and the AI CEO, a recognized authority on entrepreneurship. We’re going to talk more about that in a little bit. And business growth. Rj spent a decade as CEO of Unify Equipment Finance, where he scaled the company from 14 million to 250 million by focusing on execution, team development and long term value. Now, through his leadership programs and AI expertise, he mentors Towards executives that think like owners, and to leverage artificial intelligence responsibly to scale what matters. With a financial AI certification and years of hands on leadership success, RJ brings a clear voice and practical strategies to the future of leadership. Rj, welcome to the show.

RJ Grimshow: Wow, thank you for that introduction. Uh, I better compliment my bio writer, which is ChatGPT in regards to that. And uh, makes me sound, uh, you know, I’ve been blessed enough to be surrounded by amazing people, uh, in every team I’ve worked with, which is driven all the success that I’ve been able to be blessed with. Um, and it doesn’t stop. I mean, we’re in a time right now that a lot of business owners are facing either excitement, uh, in terms of what the future looks like or uncertainty. So, um, I feel it’s a good time for, you know, people like what you do and the people you surround yourself with. And what we’re trying to do here at Able Leadership, it’s much needed, um, for the for the society that we all, we all live in.

Trisha Stetzel: Yeah, absolutely. So you want to give me a little bit of background on RJ? Who are you as a human being? And then let’s jump into able leadership.

RJ Grimshow: Sure. I was fortunate enough to be born into, um, somewhat entitled into a family of entrepreneurs. My dad owned his own company. My grandparents on both sides of the family. My grandfather owned a soda distributorship in Massachusetts. My grandmother on the other side had many florist stores. My uncle was an optician. He owned three locations, and this was back in the 70s and 80s before you saw, you know, mass consolidation. So he was a leader in that. And I started my first company at 23. Uh, crazy enough, my dad actually bankrolled myself and my brother into a bar restaurant, which, looking back. Oh, wow. Dad, I don’t know what you were thinking putting a 23 year old in a bar. But the good news I was married because I was actually in the military, in the Air Force, which was the best thing that ever happened to me. Uh, because the Air Force, you know, really taught me discipline, teamwork, how to serve your country, why we serve our country. And it really laid a foundation for me to enter into or entrepreneurship or entrepreneurship. See, I’m already confusing the two. Trisha. Um, and then by the age of 30, I fell into corporate America by accident. Unfortunately, my dad died at 61 from a massive heart attack. I turned 30, I already had two boys at the time. I started young, and I had a hard decision to make. Either. Do I want to go into a safety net of corporate America with benefits and things of that nature, or do I want to continue on this entrepreneurial path that we’ve been successful doing? And I made the decision, uh, to go into corporate America, and that’s where I found the term entrepreneurship.

RJ Grimshow: Uh, I started an individual contributor and 15 years later worked my way up again, being surrounded by a lot of great people. Lucky at the right time, at the right place, and also being extremely proactive. So many. Um, I don’t want to sound, um. We all control our destiny. We all control our careers. It doesn’t matter if you’re in corporate America or working for yourself. And so many people forget that, that we are in control of our future and where we want to go might not be a straight line, but I knew I wanted to get to become a CEO. I from the day that, you know, high school, I would tell people, what are you going to do? I’m going to be a CEO. I don’t know what, I don’t know where, I don’t know what kind of organization, but I know that I want to, uh, and it wasn’t about the title, it was more about leadership. And, uh, in regards to that, today is a somewhat of a special day for my family. Um, over the last three weeks, both my sons, uh, Tyler, who’s 31, and Trent, who’s 26, both have accepted an assistant coaching positions at the college level, the collegiate level.

RJ Grimshow: Both of them played college hockey. But it’s crazy to think within three weeks of both of them being offered full time assistant coaching positions at the college level one in Minot, North Dakota, and the other one in Middlebury, Vermont. So leadership has always been part of, you know, our core. Beliefs and standards. And it doesn’t come down to title. It’s just the way that you interact with other people. And it starts with your interpersonal in terms of leading yourself. So sorry for the long winded answer on who is RJ, but kind of gives you a backstop. And then my other passion is just business. I love the art of business. I love the science of business. I love just just taking the macro view of a business. The E-myth is a fabulous book that every entrepreneur should have to read of working on your business, not in your business, because we’re all guilty of that. At, and I just love taking a step back and working with business owners to understand and try and see around the corner before they can. Sometimes I’m right, sometimes I’m wrong. But that’s the fun of it. And the art of it is making that educated decision of what the future might look like. And that’s right. Now is a critical time. Um, a lot of those decisions.

Trisha Stetzel: Yeah, absolutely. So, RJ, I you didn’t talk specifically or use the word mindset, but I heard you say, uh, being in the right place at the right time. And your boys, um, Tyler and Trent taking on those leadership responsibilities, just something about them. And I think the energy and the mindset that you put out there is so important. So that’s my perspective. What’s your perspective on the energy and the mindset that we carry around with us, and how it correlates to good or bad leadership?

RJ Grimshow: Yeah. I um, everything is around energy. You know, I’m a big Pete Carroll fan. Uh, who’s now the head coach of the Las Vegas Raiders. And and Pete is a high energy. And when I used to coach youth hockey back in 20, I’m going to date myself here. I think it was 2010. Maybe his book came out, uh, compete. Uh, and I had my coaching staff at that read. It wasn’t even corporate America. It was a coaching staff. We’re coaching 15 year olds. But my point being, energy, it all starts with energy around leadership. And energy isn’t about being the loudest or the rah rah, but it’s the energy and the passion that you bring to the task at hand in terms of who you’re leading or what you’re leading. And more importantly, focus on the people within the team and the organization. Relationships are everything now, um, and I learned the hard way. I was at times transactional over my career. I’m not going to you have to be self-aware in order to improve. Um, but the world that we live in now, today, The meaningful, fruitful relationships that will give you more than the transaction is when you form that relationship with. I don’t even want to say like minded people because the world that we live in today, you have to understand everyone’s point of view and then make a conscious decision if it fits into what you’re trying to build within the ecosystem of your business, if that makes sense.

Trisha Stetzel: Yeah, absolutely. No, I appreciate that. So from the mindset has to be straight. You have always known what it is that you wanted to do. You’ve taken unify equipment finance from 14 million to 250 million. Besides having the right energy and mindset, what are the other key leadership decisions and practices that really made that transformation possible?

RJ Grimshow: The true growth really came when we built out our management team. Um, and what I mean by that is we grew from 13 to 30 6 to 70, and at that 70 plateau range is really where we made some great investments in bringing in key individuals into the organization and allowing them to do leverage their superpower within the discipline and the organization. So what I mean by that is, in our world, you have, you know, operations. So a real strong CEO that’s really focused on processes and understanding processes and the ins and the outs. A credit portfolio manager that understands their their role, customer service, the key thing, and this is a great segue though into that is the term entrepreneurship. I started learning and teaching around that topic back in 2010, 2011. And there’s characteristics that you can look for in individuals when you’re hiring them or bringing them into your organization, that when you identify these individuals, you know that they’re going to have discretionary effort because they are wired a certain way. And most entrepreneurs are very resourceful. They’re life learners. They love learning new things, which means that they’re going to stretch themselves. They’re very resourceful, so they can figure out influence things without, uh, the capital per se, and or the direct line of hierarchy of leadership in the organization.

RJ Grimshow: But they can influence people. And as soon as we had those that those team members in place, as well as the culture of idea sharing, the whole idea of entrepreneurship is 75% of your front line workers. Your employees have ideas and best practices to make your company better. However, as business owners and leaders, we don’t provide the proper vehicle for them to share those ideas and be rewarded for sharing those ideas. So when you’re able to formulate that and it starts at the top in terms of your communication as a leadership team that we want ideas. It fosters everyone feeling they own a piece of the organization and the processes and their voices are being heard, which today is so critical for people. People just want to be heard. They want to feel valued. They want to feel they’re part of something bigger than just showing up and going through the motions. And people you can attract higher caliber talent, people. And guess what? It’s not about pay. Pay is important, but it’s more about feeling part of a community and part of a team that their personal beliefs are aligned with the company’s beliefs. And that’s critical for any entrepreneur.

Trisha Stetzel: Yeah, absolutely. Okay, so if you guys didn’t catch it, we’re talking about intra preneurs, which are these growth minded leaders inside of a bigger business, right. Yesterday when you and I had a conversation, I was very interested in that. You want to dig around in that just a little bit further, RJ? Sure.

RJ Grimshow: Yeah. So an entrepreneur is a individual that works in the confines of an organization but has the mindset of the entrepreneur. I did not know what that was, but I went into corporate America as a 30 year old, just thinking the same way that I did the last ten years of owning a business. Also, then taking the discipline from the military, from the Air Force before that, and just thought that was the normal, just the normal way of behaving in terms of corporate America. You figure out ways how to do things, and that’s the way I was brought up. So I was blessed, fortunate enough. And it starts as an individual contributor in sales. And that’s what I was in. So rookie of the year, top salesperson, top salesperson. And then all of a sudden you can it leads into management. Unfortunately corporate America that’s the normal path sometimes is they take we take high achievers and we put them into leadership roles. But I knew at that time that’s what I wanted to do. I wanted to be a manager, a leader, a coach. I’ve you know, I grew up again in that family and I saw that. So it was just naturally in me. But then I found I read a book by Tom Peters who’s a brilliant, brilliant gentleman who wrote a lot of books in the 80s and 90s around leadership.

RJ Grimshow: And that was when I was introduced to the term entrepreneurship. And when entrepreneurs can self-identify as an entrepreneur, you see their confidence level go up tremendously, and they understand what they’re doing and the value that they’re bringing the organization. So they lean into it. And that’s what I did. And the beautiful thing about being an entrepreneur, I like to expand on right now, if you’re listening to this, uh, or watching on YouTube and you’re debating on going into business on your own, but you’re in corporate America right now and you don’t want to give up the safety net of corporate America, and probably is a wise choice right now in the economy we work in and the world. Go find the job that is similar to what you want to start in your business and be paid to learn how to run that type of organization. I’ve had people push back and say, isn’t that stealing from the business owner when you when you are going there just to learn and then maybe go start your own. Know what I said was go add value. Learn we’re not stealing anything if it’s proprietary. No, we don’t take that. But learn the behaviors and learn what the day in the life of. Before you have to write a check, okay. To start that business, to ensure that you like it.

RJ Grimshow: And guess what? You might like the company end up staying there and becoming an entrepreneur there without writing the check, and have amazing success. Because entrepreneurs will have success in their roles. And their compensation, of course, will be in correlation to that success because they’re bringing higher value to the organization, which at the end of the day is all around revenue. It’s about bottom line revenue. Um, so that that’s why entrepreneurship, we look at organizations and we we identify team members as really functional, which is 80% of everyone that shows up within an organization, 20% are vital. Your intrapreneurs are your vital you. You don’t want all vital employees, because that means that no one’s focused on the day to day of running the business, the functional, because they’re just as important. But you want the vital who are always looking and striving and looking at everything within the organization. They understand the inputs and outputs, and they naturally do this on their own. A leader isn’t telling them, hey, go learn this, go learn that. And I have a story to exemplify this or example of this at Unifi. I had a young program manager that identified as an entrepreneur multiple degrees sports Athletics. He he had it all. I mean, just well rounded but more importantly, energy that we talk about before he had a lot of energy, passion, energy of becoming a better version of himself.

RJ Grimshow: He came to me and said, hey, RJ, I believe that we need an online portal for our clients to make payments. At that time, this was 2014 and we’re just really taking off, and my focus was on other areas. And I said to him, I said, well, Tyler, I believe I’m not sure I haven’t done enough research. We don’t have anything in the budget allocated for that this year. It was right right around August time frame. I said, but if you want to take and run with this and keep, you know, you still have to know what you still have to deliver on your objectives, your other objectives. But if you want to take this in your spare time and push this along, I’m all for it. I’m a huge proponent of this, and this was really before we started the whole what I call the EOS entrepreneur operating system within Unifi. So this was early on, one of our first use cases, PaTrisha, within four months. And I think our cost, the capital outlay was maybe $3,000. He had an online portal built out leveraging our IT department, leveraging an outside service provider. And now Unifi process is close to a quarter million dollars a month of monthly payments for our customers.

Trisha Stetzel: Wow.

RJ Grimshow: You just had to allow them the opportunity to say, I’m focused up here working out. Not that I’m more important, but I’m I’m trying to do direction and things of that nature, and you’re tactical. And if you can drive this forward without the resources you’re going to influence and things of that nature, then let’s do it. And he was successful doing it. Now here’s the downside of an entrepreneur. If there’s one negative. If you can’t fulfill the entrepreneur’s curiosity of what’s next for them in the organization, unfortunately they’ll leave. And Tyler ended up leaving. I could not fulfill that. But I’m okay with that because at at that time, um, he wanted more. He also was an attorney by trade.

Trisha Stetzel: Okay.

RJ Grimshow: So he wanted to follow that. And that’s what he does now. He practices law.

Trisha Stetzel: That’s amazing. So for those of you who are listening, who are on the edge, because I know there are a lot of you about wanting to open your own business and get away from corporate. There are actually ways to embrace that entrepreneurial spirit that you have inside of the position that you hold today, which is intrapreneurship. If you’re in the right space, if you’re in the right space, and you can also help others be in that entrepreneur mindset if you’re still in, um, bigger businesses, right? Or you can help them.

RJ Grimshow: I love to expand on this, too, Trisha. Uh, yeah. Let’s go. Now, there’s a lot of people, and I know this is a business focused podcast, but in the same respect, you you have a lot of high achievers, and maybe they’ve been downsized recently. Maybe they’ve been, you know, maybe they’re just not happy. And they had enough. And they said, I can’t take this anymore. You know, there’s really this is just our opinion. There’s a couple of things that you could be doing as you go enter into the job market. Or if you’ve been frustrated by trying to be in the job market. Take some time today or when you’re listening to this, learn around the topic of entrepreneurship. You can Google it. There’s all kinds of papers, YouTube videos, things of that nature. And it’s about mindset. Add that to your resume that you have you’ve identified. Now if you’re not, if you don’t identify as an entrepreneur in terms of the characteristics, don’t list yourself as an entrepreneur mindset. But you’d be surprised if you added that to your resume. Okay, your likelihood of an interview will go up tremendously. However, you’re going to have to talk around that topic and give examples of that when you identify during your during your interview. The second thing. And I and and you, you mentioned this earlier, is AI. Focus on learning how to prompt how to drive the LMS. And you can reach out to me at RJ, at RJ Grimshow Comm. I can send you an ebook that shows you how to prompt and then add that to your resume.

RJ Grimshow: And there’s several free classes on LinkedIn, on several other, you know, YouTube things of that nature, and start learning around how to leverage AI. Just subtly learn how to prompt learn the differences between ChatGPT Claude Gemini just from a high level. Again, you’re going to take your resume and it’s going to go up a notch because you are leaning into what the future looks like and understanding it. I gave this advice to a young girl that just graduated college. I said, what are you doing with are you dabbling with AI? She goes, oh no, I, I’m not doing anything with it, which is normal. People are busy with their life. I said, and she was looking for a marketing job. I said, hey, I would I would press you tomorrow as a Sunday, on Monday to take a couple hours. And this is youRJob now because you don’t have a job. This is youRJob. You’re going to study AI for a couple hours. I can send you some videos and then do exactly what I said to do. List it on your entrepreneurship. Because she was an entrepreneur. Two weeks later she had a job, full time job, marketing department, dream job. Just subtle changes. Now, I don’t know if it was that or not, but in the same respect, it makes me feel good. And and at the end of the day, she’s fully gainfully employed and and is extremely happy. So my point being, you have to think a little bit different in the world that we live in today.

Trisha Stetzel: Yeah, absolutely. So, um, I do want to tackle and go a little bit deeper in the AI space. But first let’s talk about able leadership. So RJ, what is it that you deliver under able leadership.

RJ Grimshow: So able is a framework that we leverage enable stands for analyze, build, leverage execute. And it’s a continuous circle. So if you’ve heard of EOS. Gino Wickman traction everything’s a there’s a lot of frameworks out there. And I would recommend that any entrepreneur have some type of framework. When you’re running your organization, which is your it’s really your operating system. I mentioned entrepreneur operating system either earlier EOS, which is not the Apple EOS. That’s why I do not use that, of course, because it’s trademarked things of that nature, but it’s an operating system that leverages able. And when I say able, again, if there’s an idea, we’re going to analyze the idea or if it’s an issue, we’re going to analyze it, and then we’re going to make a decision to build around that, to fix it, we’re going to leverage the process and then we’re going to execute. And that’s a continuous life cycle of every process within any organization. And it’s a mindset that plays into your abling the team members to do theiRJob, to make the ecosystem and the culture within the organization high achieving. And if you’re always analyzing from an able mindset perspective, it just naturally happens. It’s a muscle that you work that just naturally happens over time because intrapreneurship is just not an initiative. It’s an operating system and mindset, one for the individual in the company and two for the company overall. And now you layer on AI as a resource with a model to do deep research and expedite and speed things up for individuals. And you’re an entrepreneur. Game over. I mean, it’s it’s it’s a magic, powerful combination of human element because at the end of the day, AI is as good as the human that is driving it. Simple as that.

Trisha Stetzel: Absolutely. All right. So then let’s dive into the AI CEO. I mentioned it a little bit earlier and you just started talking about you didn’t say the intersection between humans and AI, but there is right where the two come together. So let’s talk a little bit more about the AI CEO and what that looks like from a responsible use of AI.

RJ Grimshow: Yeah. Great question. And you know, you mentioned earlier, you know, AI expert or guru I’m far from that. I my buddies, you know, tease me all the time. I said no, I said the reason why I went in, really why I started leaning into AI is because I know as a business leader, you do not have the time to drink out of a fire hose and the information just gets faster and faster and faster. So if I could go and learn. Learned. Not as a data scientist, but learn from a business operations perspective and take that knowledge and then share it with my clients. Okay, that’s my goal is to be your ears and vetting opportunities and having cutting through the noise to say no, this is where we want to go. Or have you thought about this or have you thought about that? Because where companies are getting in trouble right now with AI, when I say in trouble, it’s not delivering. What they expected is from a foundation perspective. If you are a poorly run business before, AI is not going to fix you. If anything, it’s probably going to hurt you because you’re hoping that it’s going to do things that it can’t do. And if you’re a well run business before with solid mission, vision, values, operating system, everything that goes into a strong business, those are the organizations who are already using AI. They’ve been using AI, and you can use it in different capacities, either from automation to content to ideation to, um, you know, reviewing of data to manual, you know, just manual, um, tasks that you’re doing in your organization. Those companies are using it because they had the foundation built.

Speaker4: Mhm. Mhm.

RJ Grimshow: And to take a step back I talk a lot around strategy. And and there’s really we’re great planners. I’m guilty of it. I can plan like there’s no tomorrow. I mean I can, I can list and cross off and do everything. That’s not strategy. Strategy when you’re having a true strategic conversation as a team or an individual, if you’re strategically thinking you’re going, you will feel if you’re doing it right, nervous anxiety. Because now you’re talking about the future of Blue Ocean and trying to lay out a strategy of using tools that you might not know about today, but you know they’re going to be delivered in the future. So what I how I coach and consult our clients is everything starts with the foundation and we’re going to go backwards before we go forward. And it’s going to be uncomfortable because there’s going to be a lot of questions asked, a lot of evaluations, and really getting to the crutch of what you do and how you do it. But as soon as you I have a buddy that he he wrote a book, Burn the ships. You know, he burnt his down and built it back up. And so many entrepreneurs do do that. I’m not saying burn it down. Let’s take what you have and enhance it now by layering, taking the foundation and now layering on where we can leverage AI. Is it automation? Is it data? Where can we leverage it and then provide you the right tools? Either self-built because a lot of these tools can be built now very inexpensively with some some knowledge and education? Or do we just, you know, um, bolt on to Salesforce and Copilot, Microsoft Copilot and the big manufacturers are already delivering AI to us already.

Trisha Stetzel: Yeah, there’s a big difference between planning and strategy. I’m so glad that you brought that up. I know it was something we talked about yesterday and didn’t tackle here, so thank you for circling us back to that. So as we finish up our conversation today, my last ask is if you could leave the listeners today with one piece of advice on how to adopt that entrepreneurial mindset in their own careers or their businesses. What would it be?

RJ Grimshow: Be proud of who you are. You. You’re most likely the person in the organization asking why a lot of questions. You’re that you’re that doer that just is going to roll up your sleeves and get things done. But also you have that secret power of strategic processing, too, because you understand the ins and outs of every process. So first self-identify and then just start listening to videos around entrepreneurship. A lot of it’s ideation and new products that I focus more on the ideation around how we improve our current business. Then we focus on ideation and new products. Like I gave you example before earlier of Tyler. Maybe that wasn’t a product, but it really was an investment towards a product per se. So there’s two. And if you identify as an entrepreneur. Leverage that and be confident of who you are and lean into it and be proud of it and tell people and educate other individuals. Because if we can get entrepreneurs that are self-identifying, we’re only going to make corporate America or America or businesses better. Okay. And I’m all about the small person. No disrespect. If you work for a big company. Been there, done that. I’m now about to I want to help the SMEs and the my definition of SMEs is a company with 20 or less employees. You know, if they’re in the community, they’re they’re making meaningful strides of helping the community. They probably look at a bank at a local community bank. They’re active. Those are the organizations that I love helping. And I guarantee Trisha, probably you’re the same exact way. You know, and again, I’m not knocking big companies. They serve a purpose. But this country was built on businesses like my dad, my grandfather, my grandmother. And we need to bring those back and provide them the proper tools to be successful.

Trisha Stetzel: Yeah, absolutely. This has been such a great conversation, RJ. I appreciate your time so much. Would you please give your contact information for those who want to learn more, oRJust reach out and have a connection with you?

RJ Grimshow: Sure. We have all kinds of resources at the AI, AI, the AI, CEO, AI. We have an ebook. We have a prompting guide. We have some agents that we’ve developed on there. You can start at least looking at at them from around custom agents. Uh, and my contact information is on that website. I’m on YouTube talking about entrepreneurship. You can just Google RJ Grimshow and you’ll, you know, a lot of stuff will pop up in regards to that. Or you can just reach out to me, RJ at the AI, CEO, AI. Um, I respond to all my emails, uh, try and get back to everyone within a day. Um, I have also exercises if you want to see if you would identify as an entrepreneur. I actually have a assessment that I can send you as well, that you can take, and it gives you, um, feedback in regards to your traits and characteristics around that.

Trisha Stetzel: Very nice. It’s fantastic. All right you guys, it’s RJ Grimshow g r I’m s h a w. As always, I will put all of the links that RJ talked about in the show notes. So you guys can just point and click if you happen to be sitting at your computer. If you’re in your car, please wait until you get home to point and click. And again, RJ, thank you so much. I really enjoyed our conversation today.

RJ Grimshow: Thanks, Trisha for having me. I greatly appreciate the opportunity to to have this conversation.

Trisha Stetzel: That’s all the time we have for today. If you found value in this conversation that I had with RJ today, please share it with a fellow entrepreneur, a veteran or a Houston leader ready to grow. Be sure to follow, rate, and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

Pivoting with Purpose: How Carmen Rad Found Success in Large Format Printing

October 20, 2025 by angishields

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Pivoting with Purpose: How Carmen Rad Found Success in Large Format Printing
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In this episode of Women in Motion, Lee Kantor and Renita Manley interview Carmen Rad, President of CR&A Custom, Inc., a Los Angeles-based large format digital printing company. Carmen shares her journey from fashion marketing to leading a successful, environmentally conscious print business. She discusses overcoming industry challenges, the importance of networking and certifications like WOSB for government contracts, and offers practical advice for women entrepreneurs on problem-solving, financial partnerships, and bidding for government work. The conversation highlights Carmen’s resilience, innovation, and dedication to supporting other women in business.

CR&A Custom, Inc.

Carmen-RadCarmen Rad is the Founder/President of CR&A Custom – a large format digital printer with over 27 years of experience producing and installing all types of signage from retractable banners to wall murals to vehicle wraps to billboards.

While Carmen was 4 months pregnant, and extremely frustrated by the difficulty of getting paid by her employer at the time, she self-funded the launch of CR&A out of her home.

Over the last 2 decades, Carmen has spearheaded the growth of CR&A to 43 employees and they now operate out of 34,000 square foot headquarters in the heart of LA that exceeds all City of LA environmental requirements.

A combination of an award winning, in-house design team and owning the latest state-of-the-art equipment available, allows CR&A to assist customers from concept to manufacturing to installation. Their service capabilities reach all 50 U.S. states, Canada, South & Central America, plus the Caribbean.

Connect with Carmen on LinkedIn.

Episode Highlights

  • Carmen’s journey in the printing industry and her transition from fashion marketing and design.
  • The establishment and focus of CR&A Custom, Inc. on large format digital printing.
  • The company’s commitment to environmentally friendly practices and green technology.
  • Challenges faced during the transition to large format printing, including infrastructure and financial hurdles.
  • The importance of networking and community support for business growth.
  • Insights on obtaining certifications like Women-Owned Small Business (WOSB) for government contracts.
  • Strategies for problem-solving and effective communication with clients.
  • Notable projects and successes, including work with major clients like Nike and Kaiser Hospital.
  • Advice for women entrepreneurs on navigating government contracts and financial resources.
  • The significance of building strong relationships with financial institutions for business support.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios. It’s time for Women in Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.

Lee Kantor: Lee Kantor here with Renita Manley. Another episode of Women in Motion. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor. WBEC-West. Without them, we wouldn’t be sharing these important stories. Renita, it’s going to be a good show, huh?

Renita Manley: Yeah, absolutely. It’s going to be a great show. I’m excited to have Carmen on. Talked with her earlier. She is a phenomenal WBE, so I’m excited to hear about her journey.

Lee Kantor: All right, so let’s introduce Carmen Rad. She’s the president of CR&A Custom, Inc.. Welcome, Carmen.

Carmen Rad: Well. Thank you. Thank you for having me.

Lee Kantor: So before we get too far into things, tell us about CR&A Custom, Inc.. How are you serving folks?

Carmen Rad: So we’re a large format digital printing company based in Los Angeles. We’ve been in business for 32 years. We work on some of the largest activations here in California and some across the United States. Uh, we do what’s called large format printing. So when you see those really large graphics that wrap buildings, especially at the crypto center in downtown LA. All of the work that you see there is printed and installed by, uh, minority women owned company.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Carmen Rad: I didn’t start in large format printing. I have a degree in fashion marketing and design. And throughout the years, I kind of like it kind of just evolved into this industry. I was in the printing of sublimation fabrics. It’s a form of printing onto polyester materials, and that industry has really taken a major shift, and it’s much more sophisticated than when I started. But in 19 in the early 1990s, the United States made a treaty with China in which they were allowed to manufacture as much material and as much product as they can produce. And so the quota system was eliminated, and we saw that that was going to impact the garment industry, because I started in the garment industry and I used to manufacture clothing products for movie studios. And when we saw that, we decided to shift into large format printing so we can continue to work with the existing studios that we had, um, and tried to just, you know, nobody’s going to go overseas for a banner and they’re not going to go overseas for these type of, um, of activations. Um, and so we, we, we thought that it would be a good industry to shift into, um, that we can then, you know, cater to here in, in Los Angeles.

Lee Kantor: And then so you were able to make that pivot and then and so you learned about it and get the did you need different equipment or did you already have the equipment you needed to do it?

Carmen Rad: No, we didn’t have any equipment. Um, uh, we were at a convention in Las Vegas, and we’re was about to just invest in some really big, um, sublimation equipment at the time. And it was an industry that I really didn’t like because there was a lot of waste at that time. And there was another booth, and this gentleman, um, started to talk to us about large format printing. And my husband, I had a conversation and I said, yes, this sounds amazing. And so we decided to buy a 16 foot printer right then and there.

Lee Kantor: And that shows you the importance of going to those kind of shows, huh? You never know who you’re going to meet.

Carmen Rad: You never know who you’re going to meet or what you’re going to see or what you’re going to learn. And it was definitely a much cleaner industry. It was, uh, you know, they were already, uh, using environmentally friendly inks, and those things were important. You know, when you work in the printing industry, you’re around a lot of fumes and a lot of things that could be hazardous to your health. And we decided very early to invest in green technology.

Lee Kantor: And then so that was kind of when you were, um, trying to figure out kind of how you were going to go about doing this. That was an important consideration, as you wanted to be kind of as green as you could at each step of the way.

Carmen Rad: Correct. In fact, we were awarded Green Firm of the year by the City of Los Angeles about I don’t know, I forgot the year, maybe 2004.

Lee Kantor: Oh, so you’ve been you were you were doing it before. It was cool.

Carmen Rad: I didn’t even know the word green. I just knew that, you know, I’m. I’m exposing myself to these elements, and so are my employees.

Lee Kantor: Right. So you were just doing it because you wanted to be a good steward of your work or your workers, so that’s great. Now, um, did it catch on right away? Were you able to get traction right away, or was it, uh, kind of some bumps in the road when you, um, started getting into this?

Carmen Rad: There are many, many bumps, um, to work in large format printing. First of all, you have to, uh, assure that the facility, um, has a way of moving around. You know, manufacturing has a they all have different flow systems, and definitely in large format printing, you have to have these considerations starting from your floors, starting from electricity. There’s lots of little there’s lots of things before even the equipment arrives that are very expensive investments. And so no, I, we had lots of roadmaps, um, obstacles. In fact, in 2008, we bought a building in Los Angeles, and it took DWP 14 months to get us the correct electricity, um, so that we can move the equipment here. And we had two other buildings that we were renting at the time, one on 32nd and one on 17th Street. So that was a major obstacle. Now we were paying for three locations and getting ourselves into a very deep, deep debt.

Lee Kantor: So what was it that turned it around? Like how did you kind of get your sea legs and, and, uh, get the traction you needed to have the escape velocity so that you can be a thriving company that you are today.

Carmen Rad: Well, um, you know, when you attend, like, WebEx events, you also meet lots of other people that are involved. Um, and I had met this lady named Dorothy Randall and Linda Smith, who had a department at the city called Mbok Minority Business Opportunity Councils. And I started to reach out to them and, um, asked for support. And so I started to reach out to different people who then could help me with the city issues that we were having. Um, they would send me an engineer one week and he would say, do this, this and this. And then two weeks later we would have that done, and then another engineer would come in and say, well, you need this, this and this as well, or you needed something else. And because of that process, it was just delaying us. So they were able to come in and have a meeting, um, here at our facility with the engineers and for us to break down what were the things that we needed for this high voltage, uh, equipment we were investing in. Now, some of the equipment we were investing that, you know, they’re they’re they’re $1.2 million investments. And we had the SBA involved. The building was also purchased with the support of the SBA. So I reached out to every single support system that I could find. And I attended lots and lots and lots of events. Um, I always had an outfit in the car because if something was happening in Los Angeles, I would be ready to go. And I was just trying to learn this language, you know, being a woman certified business, um, it is a new language that you have to learn, and you have to invest your time to understand it and understand how it benefits and what you need to be doing to then advocate for yourself.

Lee Kantor: So then would you say that one of kind of the main benefits that you’ve gotten from being a member of Quebec West is the community and that support, um, and helping you make the connections you needed?

Carmen Rad: Oh, yes. Absolutely. Um, I then became friends with different women who were certified. I also joined another organization called Nabo was the National Association of Women Business Owners. And you know, we all could reach out to each other where, you know, most of us are experts in our field or, um, you know, women who have been in business for some years. And so you can get lots of support, get lots of answers. Uh, you could always call, um, any one of these organizations and say, hey, I’m having this problem. Could you direct me to somebody that maybe I should be working with? So yes, getting involved is definitely, um, a benefit. And, you know, you become friends with them as well. So I have long term relationships.

Lee Kantor: Right. And it transcends business. Right. These are like your friends now?

Carmen Rad: Yes.

Lee Kantor: Now, um, in your work, did you have a moment where you were like, hey, I think this is all going to work out? I think we we’ve cracked the code here, And did you have kind of that aha moment where you’re like, okay, I think we’re okay.

Carmen Rad: Oh of course. I mean, I’m in business now 32 years. Um, but I could honestly say that I would say that within the past ten years is when that aha moment finally came in, um, to do what we do. Uh, there’s a tremendous amount of, uh, infrastructure involved, investment, uh, departments that need to be, um, streamlined processes. Uh, there’s a lot of learning, uh, because I didn’t come from this industry, and I’m not someone who went to business school. So there were a lot of hurdles throughout this, um, you know, journey. But I had lots of triumphs as well.

Lee Kantor: Do you can you can you share some of the triumphs that may be the most rewarding moments are the moments you felt proud.

Carmen Rad: Um, I, I was in a meeting nonrelated. It was during Covid, actually. Uh, I was in a meeting at Kaiser Hospital, which is I. Every year I give myself a list of clients that I really like. Focus on that I want to, um, do business with just a list of maybe 4 or 5 clients that I say, this is what I’m going to focus on. And I was at a meeting, um, at this, um, at, at a Kaiser. And it was unrelated to what they were working on, what they were dealing with. It was not Covid related. And I got dragged into a meeting. Basically, the person I was working with said, follow me. And I entered another meeting and I could overhear their conversation. And, you know, well, they were they were talking in front of me about their issues, and I was able to leave that meeting and come back with a solution for them. And it was from prior years experience of putting things together. And I saw a problem and I saw the answer. Um, and we were able to facilitate and meet their needs in a really fast pace. So just really proud that, you know, our company was able to again, pivot again and support an issue that we saw that was, you know, a big issue.

Lee Kantor: And you were looking at it. You were just trying to help them solve a problem. You know, you went into it with kind of that open heart of, I’m trying to help somebody here. You weren’t really.

Carmen Rad: Well, I wasn’t invited. I was just asked to follow them. And I could, you know, I heard their problems. I saw what they were dealing with. And I go, then I said, you know, there may there’s a solution here, but it’s not necessarily the way, you know, when when you’re when you’re nontraditional. Like, I come from a different industry and I can I come from the garment industry. So when I see print, I don’t see it flat. I see it in a different way. And so we were able to give them advice and solve some things very, very quickly.

Lee Kantor: Right. You’re able to connect dots in ways that they can’t because you’re looking at it from a different kind of lens perspective.

Speaker7: Yeah.

Lee Kantor: So now is there, um, any project that you’re working on that you know, that you’re most proud lately? Anything. Anything? Uh.

Carmen Rad: Recently we just did a project in, uh, San Francisco for Nike in, in, uh, uh, on a building in the mission area. And this building is a historic building, so you can’t drill into the building. And, um, it was a very challenging, uh, graphic. It’s a large, large, uh, they’re large graphics. They’re like 130ft long by 60ft wide, and we figured out a way of hanging them using these water tanks. And, um, it was very successful. And, uh, we the building looked just phenomenal. And Nike has invited us again to do it for, uh, in February. So we’re going to repeat that project now.

Lee Kantor: Do you have any advice for the listeners when it comes to, um, how do you kind of nurture that problem solving skill that you have that ability to connect the dots with your team so that everybody kind of is looking for opportunities to solve problems for their clients?

Speaker7: Well.

Carmen Rad: You know, you’ve got to be a really good listener. You’ve got to really listen to the client and pick up those key words, because sometimes the client is Maybe, maybe not truly, truly understanding what the goal is at the end. Or maybe they think this is the goal, but there could be lots of lots of little things that you’re picking up as you’re listening to the client to really what is the best solution? Because you’re the expert in the field, the client is not. And so you just have to really listen and then, you know, continue to educate your client to continue to be transparent with your client so that they could also learn, um, uh, why you’re making these decisions or why you’re making this advice, giving this advice.

Lee Kantor: So if somebody wants to learn more, um, about your firm and maybe they need you for a project, what’s the website? What’s the best way to connect?

Carmen Rad: Uh, you can reach out to our info at com. And there, um, you write up your requests. It then gets assigned to a team of project managers. Uh, there could be a graphic artist and then another manager involved. Um, and then we get on a phone call, and, uh, it’s traditional, uh, business practices. There’s a lot more phone conversations than just emails and just trying to hear out what the client really needs.

Lee Kantor: And the website is.

Speaker7: Correct.

Carmen Rad: And you can visit our Instagram as well.

Lee Kantor: Um, well, Carmen, congratulations on all the success. I mean, you’re doing such important work and we appreciate you.

Speaker7: Thank you.

Carmen Rad: Thank you, thank you for allowing me to speak today.

Lee Kantor: And, Renita, uh, you got some. You got the latest about the conference?

Renita Manley: Yeah, yeah. Just want to encourage everybody to make sure you go to our website. Rebecca WBEC-West hyphen West Comm, and go to our events calendar, and be sure to sign up for our, um, our conference that’s coming up in December from the 16th to the 18th. Carmen, uh, I know you’ve been to some of our events in the past, so I look forward to meeting you there.

Speaker7: Yes, yes.

Carmen Rad: Great event.

Renita Manley: Only if it’s. If possible. Can I ask one more question before we get up out of here?

Lee Kantor: Sure.

Renita Manley: Is that is that cool? Okay, awesome. And then we’ll jump on out of here. Sorry to hold you up. I just know that you have had some tremendous success with your government contracts. So before we go, is there one, um, one great piece of advice you can give to, um, maybe in similar industries as yours to help them with as much success as you have with that, with your certificate in government contracts.

Carmen Rad: Definitely. Um, you know, get yourself certified as Wosb so that you can work on government contracts. That’s a separate certification through, uh, we back west. Uh, I’ve definitely benefited. In fact, we won the Marines contract, uh, three years consecutively. Um, and this is more than $1 million contract, and we just won the Navy one this year. So, um, you know, make the investment. Um, also reach out to other people that are not necessarily in your field, maybe people who are marketing to help you make the best presentations. Um, you could always call the the, uh, the people who are soliciting the bids and ask them to see, to view previous bids, uh, so that you can understand how other people have won and why they’ve won. Um, but most importantly, are you really prepared to take on these contracts? Because once you commit to them, it is a commitment and you’re signing this really fine little print that you’re going to make sure that this happens. Um, you know, respecting all of the regulations and obligations that these contracts, uh, need. Um, and that you formed your team that can handle this. So you must be prepared. Really be prepared if you think you’re almost there. I don’t suggest that you do it. I suggest that maybe you try to even partner with the people that won the bid. Maybe they’re looking for subcontractors for this bid. And then you can come in the following year. Um, you know, find out who won the bid, offer your services to them. Just continue to market yourself.

Lee Kantor: Now, when you went after your early bids, were you going just by yourself or did you hire a consultant or some help? In the early ones.

Carmen Rad: We took on one of the bids. Um, we have our own marketing team here, and it literally took us about a month to fine tune every single letter, because these letters matter and to understand how the bid process works, Um, it’s all about verbiage and language. And you better cross those T’s and dot those eyes and really understand what these sentences mean. So we took a lot of time to, to bid.

Lee Kantor: And you invested a lot of manpower in that as well. This wasn’t something you like, oh let’s throw this in here this weekend and knock it out. This was something that you took seriously and invest a lot of time and resources in.

Speaker7: Correct?

Carmen Rad: We took a lot of time. And, you know, when you invest a month of your time, um, and even if we would have lost, I felt that it was the best investment because the bid was going to come live the following year. And we and we knew that. And so, you know, just learning how to properly bid. And there’s so many programs, there’s so many free programs, uh, that are out there. You can reach out to the SBA, you can Google it online. You can reach out to Webbank, who then could, you know, they have lots of other partners as well that are, you know, are are offering these type of services, um, that that can train you and you can even like go meet with them in person. So I made that investment and I dedicated years of my, of my career, um, learning.

Lee Kantor: And that was before you even attempted.

Speaker7: I attempted, yes.

Lee Kantor: Right. So you did a lot of groundwork before to make sure that when you did try that you were as well prepared as you could be.

Speaker7: Yes.

Carmen Rad: I’m not I’m not the sharpest tool in the shed, that’s for sure. But I will find the resources and people who are.

Lee Kantor: Well, good.

Renita Manley: What about money? I know. Sorry about that. What about money? I know, um, a lot of bits. You have to have some resources available. So what do you have to say to babies who might be trying to go after a huge bid but are kind of shaky, or their resources are a bit mysterious?

Carmen Rad: You know, I think it’s important to have really good relationships with your bankers. Um, you know, in the banking relationship, I think that women sometimes, um, don’t don’t, um, interact with their bankers as much as the men do. And so really making the investment to, you know, have the bankers come in and understand your business, have them, you know, share with them when you have a triumph, have them understand what you’re going through and what you’re building, so that when you know and you can share with them, look, I’m working on this, I might I might need a line of credit for this. This is what I’m doing. This is my goals. Like, be a little bit, you know, more, uh, like, transparent with them as well. Like, prepare them for what you’re trying to do.

Lee Kantor: So you’re treating them like partners, like they’re your trusted advisor. That we’re in this together?

Speaker7: Correct? Correct.

Carmen Rad: Not that they’re just giving you a loan, you know, or because you’re the one really in power at this point. You know, if a bank, if you’re working with a good bank, they’re going to want to grow with you. They’re not going to let you go. They’re not going to want to let you go.

Lee Kantor: Good stuff. Carmen, thank you so much again for sharing it. It’s a great story and you should be so proud that it the success that you’ve had in this industry of coming in with, you know, not kind of being from the industry, but looking at it with fresh eyes and then really growing and thriving is just an inspirational story. So thank you so much for sharing.

Speaker7: Thank you.

Lee Kantor: All right. This is Lee Kantor for Renita Manley. We will see you all next time on Women in Motion.

Speaker3: Hey, pick me up when I’m down. Oh, me.

 

BRX Pro Tip: The Role of Tension in the Sales Process

October 17, 2025 by angishields

BRX Pro Tip: Understanding the Difference in the Story We Tell Ourselves and What Actually Happened in a Sales Call

October 16, 2025 by angishields

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BRX Pro Tip: Understanding the Difference in the Story We Tell Ourselves and What Actually Happened in a Sales Call

Stone Payton: And we’re back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. I think this pro tip was designed for Stone, so I’m interested to hear your take. But it’s truly understanding the difference between what actually happened and the story that we tell ourselves happened in a sales call.

Lee Kantor: Yeah, I think it’s so important to kind of separate the two things. A lot of times, when you go on a sales call, you’re going to have a story about what happened after the sales call, and that may not match exactly what happened in the sales call. So, it’s important to kind of document things. It’s important to kind of capture data that is going to tell you the truth, because this is what happens in real life. Go on a sales call, you have a conversation, and you’re going to spin it. Your brain, our human brain loves to spin narratives that justify, explain, or soften the outcomes. And those stories can cloud your judgment, and they can really stall your growth.

Lee Kantor: So, it’s important to separate your facts from feelings. You should be questioning your narrative. You should be looking for any assumptions or biases that you’re going to make, or that you do make, or that you’ve historically made. And then, ultimately, you want to focus on the data. The data is going to tell you another story and use the data as kind of the tiebreaker of what’s real and what’s not real. And then, at the end of the day, you want to stay curious because you have to have that kind of beginner’s mindset and not get defensive over what happened. The story you tell yourself can either be a trap or a tool. So, you can’t — the facts are the facts. You can choose to own the facts. You can choose to eliminate any blame. You can choose to get rid of the drama and just use real insights based on real data to level up your sales game every single time. So, don’t get defensive about what really happened. Look and lean into the data. Lean into the facts, own the outcome, and begin to tell yourself a different story.

BRX Pro Tip: What To Do When Things Don’t Go Your Way

October 15, 2025 by angishields

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BRX Pro Tip: What To Do When Things Don't Go Your Way
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BRX Pro Tip: What To Do When Things Don’t Go Your Way

Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, it’s fun when everything’s falling into place and when everything’s coming up, Stone. But what counsel do you have for what to do when things don’t go your way?

Lee Kantor: Yeah. I mean, there’s no escaping this. There’s going to be times when things don’t go your way. And you got to learn how to bounce back like a pro. You have to kind of put things in place ahead of time, so you can be ready when things aren’t going your way, and how to get back on track as quickly as possible. You do not want to take one bad day and turn it into two bad days. Then, now, you have a bad week. And now, you have a bad month. And now, you have a bad quarter. And then, soon, you’re out of business. So, you do not want that to happen.

Lee Kantor: So, things are going to go sideways, deals aren’t going to come together, and sometimes, the universe is just going to throw a curve at you that you didn’t anticipate. When things don’t go your way, your reaction is really what’s going to define your future.

Lee Kantor: So, here’s some ways to handle setbacks with the grit and with the grace you need in order to get back on track. Number one, before you react to whatever is happening, take a moment to breathe and get clarity. You don’t want your response to be emotion driven. That will, a lot of times, make things worse. Focus on understanding what happened and why it happened without any judgment. It’s so important to kind of get clarity around this and not just react emotionally.

Lee Kantor: Another thing to do that really has served me well is you want to always reframe failing into learning. Look at ways that the setback is insightful. Where is the opportunity? What can I learn from this? What’s something I can do next time, so this doesn’t happen? How can I make the best of this? And don’t get into the blame game where you’re just looking for someone to pin this on. A growth mindset is going to turn a failure into fuel. So, when things don’t go your way, don’t get stuck in the defeat. Own it, learn from it, and keep moving forward, smarter and better than you were. Remember, resilience isn’t about never failing. It’s about learning. Then, getting up faster and better every time you do.

Rise8: Empowering Veterans Through Meaningful Software Development

October 14, 2025 by angishields

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Veteran Business Radio
Rise8: Empowering Veterans Through Meaningful Software Development
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In this episode of Veteran Business Radio,host Lee Kantor talks with Bryon Kroger, founder and CEO of Rise8. Bryon shares his journey from U.S. Air Force intelligence officer to tech entrepreneur, discussing how his military experiences inspired him to improve software delivery for the Department of Defense and Veterans Affairs. The conversation covers overcoming bureaucratic hurdles, building a mission-driven company culture, and supporting veterans transitioning to civilian tech roles. Bryon also highlights Rise8’s commitment to hiring veterans and offers advice on battling imposter syndrome, emphasizing the importance of recognizing achievements and fostering community support.

Bryon-KrogerBryon Kroger is the Founder and CEO of Rise8, spearheading initiatives to deliver software solutions 25x faster than traditional methods.

A former US Air Force targeteer with firsthand experience of the devastating impact inadequate software has on mission success, Bryon co-founded Kessel Run, the DOD’s first software factory, where he served as COO leading acquisitions, development, and operations for the enterprise-scale software lab that defined DOD DevOps.

While there, he pioneered the first continuous Authority to Operate (cATO). Frustrated with the lack of industry partners capable of leading defense digital transformation, Bryon founded Rise8 to fill that gap.

Today he is the leading expert on cATO and the bureaucracy hacking necessary to continuously deliver valuable software users love. Rise8-logo

Connect with Bryon on LinkedIn.

Episode Highlights

  • Transition from military service to entrepreneurship
  • Challenges faced in software development during military service
  • Importance of rapid software deployment in government contracting
  • Overcoming bureaucratic hurdles in software delivery
  • Building a company culture focused on mission impact
  • Strategies for recruiting and retaining top talent in a startup environment
  • The significance of closing the feedback loop between developers and end users
  • Addressing imposter syndrome among veterans transitioning to civilian careers
  • The role of training programs like SkillBridge in supporting veterans
  • Commitment to delivering measurable outcomes for warfighters, veterans, and clinicians

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Veterans Business Radio, brought to you by ATL vets, providing the tools and support that help veteran owned businesses thrive. For more information, go to ATL vetsource. Now here’s your host.

Lee Kantor: Lee Kantor here another episode of Veterans Business Radio and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Veterans Business Radio ATL vets, inspiring veterans to build their foundation of success and empowering them to become the backbone of society after the uniform. For more information, go to ATL vets. Today we have a great show on it. We have the founder and CEO of Rise8, Bryon Kroger. Welcome.

Bryon Kroger: Thanks for having me.

Lee Kantor: Well, I’m excited to learn what you’re up to. Before we get too far into things, tell us about Rise8. How are you serving folks?

Bryon Kroger: So we provide continuous software development to the DoD and Veterans Affairs. Our focus is on shipping mission outcomes into production. So we want to make sure that the software we build very quickly gets into the hands of warfighters, veterans and clinicians.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Bryon Kroger: Well, I spent ten years active duty Air Force. So for the first seven years I was an intelligence officer, I did almost entirely targeting operations assignments. And as I like to tell people, it’s not like what you see in the movies. I had really terrible software to work with, and I was conducting very critical missions. And sometimes I saw our bad software caused missions to fail and people to die. And so I got pretty frustrated towards the end of my time. So around year seven, I applied for acquisition Intel exchange, and I got assigned to the program office where they made my terrible software. The targeting program office. And from there I launched an initiative called Kessel Run, a project inside the Air Force big digital transformation initiatives. Probably one of the most successful ones in the department. And yeah, from there I spent three years building that up, scaling it. It was very successful, and I decided I wanted to help other people do software better and critical mission spaces.

Lee Kantor: So you were were you a technologist? You were actually doing the coding?

Bryon Kroger: Yeah. So early on in my career, like I said, I was an intelligence officer targeting. I did teach myself some basic programing skills to try to solve some of my own problems when I was out in the field, but it wasn’t until the last three years that I really got deeper into that. But very quickly, I transitioned from writing code, which I will say I’m not. I’m not a great software developer. I’ve got like a fifth grade software programing level, but managing the delivery of software is what I became really passionate about. I called myself a bureaucracy hacker. I’m really good at figuring out how to get the software that great engineers build into the hands of of users.

Lee Kantor: So that’s what you sensed as the kind of root cause of the problem. It was just either there wasn’t efficiencies or there weren’t. There were communication issues, like what was kind of at the heart of why this was so difficult.

Bryon Kroger: Yeah, the root cause is definitely around the actual deployment of the software. And so I think there’s a few things at play. One is oftentimes when contractors or even blue suiters are writing code, they don’t know what environment they’re targeting, like where is the software going to live? And so they have to make a lot of assumptions. And when those assumptions prove false, it’s hard to deploy your software. That’s maybe one class of problems. A bigger one though was the the ATO process, the cybersecurity and privacy compliance process that the DoD uses. Um, and so we figured out how to hack that bureaucracy and make sure that we can go fast. Deploying software on demand, sometimes multiple times a day, while still meeting all of the compliance requirements. And this would include for. You know, we did secret top secret environments. Uh, so really stringent compliance requirements. And we’re able to meet those requirements and go fast at the same time.

Lee Kantor: So by being on kind of both sides of the table, it gave you an insight and maybe the ability to understand where where speed can be found.

Bryon Kroger: Yeah, absolutely. And I realized something there. And this is why, you know, I don’t know if I knew it was the root cause going in, but I also sensed other issues, like the developers were really disconnected from the actual end users and how they were going to be using their software. Uh, as one example. And, you know, it turned out that was just a symptom of slow software delivery, because once you speed up software delivery, now the time from code written to in the hands of users goes from years like in the DoD. This takes years sometimes, uh, to, you know, now we could do it daily. And so this gives you a really tight feedback loop with your end users. They want to talk to you because they get software quickly. And you want to talk to them because it helps you build better software. And so a lot of the other issues kind of melted away once we established those really fast feedback loops by delivering software quickly.

Lee Kantor: And then I would imagine once you did that then kind of the culture improves, right? Everybody is seeing, you know, their their efforts pay off in getting information quickly as opposed to being this bureaucratic kind of black hole.

Bryon Kroger: 100%. And this crosses all industries, right? One of the most famous examples that I always love is the Nummi auto manufacturing story. There’s a This American Life podcast episode about it. That’s that’s fantastic. But it was essentially GM’s worst performing plant in the US. Toyota said they’d do a joint venture with MGM. Gave them that plant to work with. Um, they brought those people out to Japan. And just instead of trying to indoctrinate them or do what we do in the military, which is put everybody in front of computer based training and tell them what their values should be and hope that changes the culture. They just said, come and work with us in a different way. And once people saw the results of working in a different way, it changed values, attitudes and beliefs. It changed the culture. It became the highest performing plant in the United States within a few weeks. And so similarly, we saw those same results. And everywhere I go with Rise8, we see that culture improves once delivery improves.

Lee Kantor: So then once you left the military and then started rising, was that kind of just the next logical step in your progression, or was this kind of a thing that you were like, you were kind of debating or struggling with making this kind of decision?

Bryon Kroger: Yeah, it was the obvious thing that I needed to do based on the mission I have, because I’m passionate about creating a future where fewer bad things happen because of bad software. You know, I’ve seen the worst of the worst. Um, I think, uh, to say that it was an easy decision, though. It’s not true. I was, uh, you know, I had three kids at the time. We ended up having a fourth shortly after I started receipt. Um, you know, I spent ten years in the military. I didn’t really know what it meant to have a civilian career, let alone to start and scale a company. So those are all really scary decisions. And I had almost no runway, like, I, um, it’s a funny story. Well, sad story, but, uh, you know, my my father had passed away, uh, about four months before I was getting out of the military, and, um, he he had stashed some money in a coffee can in his, in his trailer. And, uh, that became my runway to start rising. It wasn’t much, um, but it was enough to get me off the ground.

Lee Kantor: So when it was, um. So now you’re in kind of the civilian workforce, and you have a company that is working with the government. Was that something that, um, you know, the early days? Were you getting kind of early wins because you had said you had made such powerful relationships and had demonstrated so much value. Was it kind of not that difficult to get those early opportunities, or was this something that you struggled with? Because a lot of firms, you know, a lot of people come out of the military and they’re like, I’m going to do this thing based on what I did. And for some people that, you know, that’s a that’s a big lift.

Bryon Kroger: Yeah. Um, I’m fairly risk averse. So I like to have a really solid plan going into things. I would say certainly my, my connections and my reputation from starting Kessel Run inside the military helped, like a lot of people said, hey, help me build a Kessel Run. Um, but, uh, as you probably well know, government contracting is very difficult even if somebody wants to work with you. And so I had to learn a whole new skill about how to go after and win contracts, um, and how to do those in ways where I could actually deliver what I was selling, right? Which is something very transformative. As you can imagine, when you’re doing this high end kind of software development, it’s not the cheap butts and seats kind of approach that the government is used to. And so you’re trying to convince people, you know, even though I had my success at Kessel Run, it’s like, well, can Bryan run a company? Can he hire the, you know, elite talent that can help me from the outside? Uh, can he scale? There’s, you know, all of these doubts that they have and rightfully so. And so, you know, you got to start over. I was leading Kessel Run, which was like a 1500 person organization, and I started over as a company of one. Right. Um, and you just build bit by bit and keep stacking wins until you have a stack of proof that you are who you say you are.

Lee Kantor: So what were kind of the early challenges? Um, was it kind of just learning the language on how to do an RFP, or was it, um, you know, I got to get some more talent in here that I trust that can, you know, actually deliver the things that I’m telling them I’m going to deliver.

Bryon Kroger: Yeah. Um, you know, getting the talent in the early days is always difficult. Especially that first employee. You know, when you’re a company of one going to two, it’s like convincing somebody to risk their livelihood on you is is a challenge. I think the reputation helped. Um, and because I, I knew that I wanted elite talent and I didn’t I say this is like good advice to anybody going into the civilian workforce, but especially if you’re striking out on your own, even if it’s as an independent consultant, is like, know your value and stick to it. All of these prime contractors, like when you first start, you’re probably going to have to subcontract. It’s hard to win prime contracts until you have some demonstrated past performance, and they will try to get you to, you know, give discounts and lower your rates. And, uh, you know, you got to do what you’ve got to do to survive. But I would tell people, you know, at the end of the day, if you make a sacrifice on rates, for instance, that translates to lower salaries, which translates to lower talent. And that means you probably can’t deliver as much as you want to. And so I just had a policy of like, I’m not going to discount my prices. My prices are my prices. And they are that way because I know that’s what people are willing to pay. It’s worth it. It’s actually extremely valuable. And that’s hard to do in the early days. But it paid off because I was able to, uh, command the kind of rates that were able to get me the kind of talent to reinforce that virtuous cycle of hiring really great talent, crushing it on a project, and then winning more work. Um, and I think other people get stuck in a doom loop where they lower their prices, they don’t deliver well, and they have to lower their prices even more.

Lee Kantor: So what were your other non-negotiables?

Bryon Kroger: Oof! Uh, we have we have a number of them. You know, I, uh, you never know this at the outset, but I, I screen customers, I guess I should say, for, uh, our ability to ship outcomes to end users. And so if I don’t believe that the customer either has a path to production or is willing to let me build one, I wouldn’t take them. So there were a ton of people that wanted to work with us, but, you know, they’re perfectly complacent with, uh, you know, marketing and PR stunts and fake delivery. And, uh, I just said no to a lot of those opportunities. And, um, it’s hard it’s hard to walk away from, you know, multi-million dollar, uh, contracts, especially ones that will come with good PR but we just kept focusing on where can we actually deliver value to war fighters and veterans and clinicians.

Lee Kantor: So you were kind of clear with your true north and you just stayed focused on that. It’s either a hell yeah or no.

Bryon Kroger: Yep. And like I said, that’s hard to do in those early days. You know, uh, it’s like very attractive to look at $1 million contract or even a $500,000 contract. And to say no to that in the early days is hard. But again, something that definitely pays off in the long run if you’re trying to build long term value.

Lee Kantor: So when it comes to leading a team, um, as a civilian, what is the difference between that and your time in the military? Like how or is it the same?

Bryon Kroger: Uh, it’s generally the same. I think in a lot of ways, the military prepared me well to lead a team in a company. Um, maybe the one thing that I’ll say is very different from building this from the inside at Kessel Run. Uh, as a as a military member versus being on the contractor side. Twofold. One is at Kessel Run. I was, you know, I guess operating with other people’s money, the taxpayers money. And so I took that very seriously, like, I care about doing right by the taxpayer. But, uh, you know, I didn’t have to worry about, you know, if we messed up, we’re five civilians going to get fired, right? Like, people’s jobs weren’t generally at risk. I didn’t have to deal with HR and payroll and all that stuff, you know, um, coming to the other side, it’s like you make mistakes and it can cost people their livelihoods. Um, and, and, uh, it’s just the gravity of the situation is much different. And then the other one is just control, right? Uh, when when I was leading Kessel Run, I had full control over the decisions because I was the government. Um, now I face inherently governmental decisions, and I have to rely on my champions and stakeholders to do the right thing.

Bryon Kroger: Uh, so it’s a lot more influence where it used to be, uh, just like command authority and being very directive. And along with that, there’s maybe a another aspect that I’ll mention and that’s that, you know, uh, you can’t, uh, operate with the same, um. Kind of, uh, scaling model. So, you know, at Kessel Run and the reason why I wanted to leave government and start rising, you know, I had an assignment cycle that was coming up, and I was going to have to go to a new place and I could start a new Kessel Run, but it was always going to be one by one by one. Right? You can vertically scale wherever you’re assigned. But I was never going to be able to really, in a direct way, help, uh, several Air Force programs, let alone Army, Navy, VA. Right. And so coming out and starting rising the trade off, even though I have less control, I’m able to scale horizontally and have more horizontal impact. And so that was a trade off worth making for me.

Lee Kantor: So are you. Is are you getting the outcome you desired?

Bryon Kroger: Yeah, absolutely. So I mentioned that I am passionate about creating a future where fewer bad things happen because of bad software, uh, that, you know, drive, uh, for us. We talk about that in terms of outcomes. So mission impact with software is created through user outcomes. So user outcome would be a change in human behavior that produces some mission impact. Maybe we can generate more space support requests or we can operate a mission with five fewer people. Um, those are the kinds of things we aim for. And as software developers, we have direct control over those changes in user behavior that we can create through software. And so I’ve organized my entire culture around putting outcomes in production right into operations. And, uh, our goal is by the year 2040, we want to put 50,000 outcomes into production for critical missions. And right now we are we are on track. Uh, we have an annual goal every year. We’ve met it every single year. And, uh, I’m just really excited that I get to keep doing this. It’s like I pinch myself sometimes. It’s hard and it can be scary sometimes, but, uh, it’s definitely impactful. And, um, something I’m really passionate about.

Lee Kantor: So do you have any advice for veterans Leaving Service today? Is there anything that you would like to share about your journey that might make it a little easier for them to drive impact as they, you know, enter a new chapter?

Bryon Kroger: Yeah, absolutely. I think, you know, in the tech community, there’s this concept of imposter syndrome that gets talked about a lot. It transcends the tech community. But I think it’s talked about a lot there. And I think it’s something every veteran faces when they’re leaving the service. Uh, they go into the civilian job market and they feel like an imposter. And, uh, I think the, the antidote to that is being able to I mentioned this earlier, in fact, have a stack of proof, like an undeniable stack of proof that you are who you say you are. And I think that there’s two things that can be true. One is you don’t actually have that proof, so you need to go get it. And you got to look in the mirror and get really honest of like, do I have the stack of proof or am I just not taking account of it? If it’s you don’t have it, go get the training. Like the skill bridge program, for instance, is a phenomenal way to get a six month, uh, you know, DoD paid internship with a commercial company, learn skills, and use that time to build that stack of proof. Um, or if you’re on the other side of that, you actually do have the stack of proof going into this, this thing that you want to do is you’ve got to be able to accept it.

Bryon Kroger: And I think a lot of times people are like, oh, but it’s different because I was in the military. It’s not, uh, you have a stack of proof that you are who you say you are, and you just have to take account of it. And I think one way or another, uh, you can get over that imposter syndrome. And that’s where the magic happens. And, you know, I would say, uh, the thing that people overlook or maybe underestimate is just getting the reps in, like, don’t focus on, uh, you know, everybody can be guilty. And I love going. Bowling is important. It’s great to look out ten years and five years and one year. But I think it’s easy to get stuck in the trap of of doing that and not just putting one foot in front of the other and, uh, stacking those small wins until you get to that big picture. And, um, yeah, I would just say put the reps in and, uh, you’ll get get over that imposter syndrome and you’ll get to where you’re going.

Lee Kantor: Yeah. I think it’s so important to, to just do capture those wins in some sort of visible manner where you see it, at least, so that you don’t forget. Because I think a lot of people, they just forget the day to day victories. And then when asked about it, they don’t, you know, they discount it or they, like you say, underestimate the impact that they’ve made. So I think it’s important to kind of visually see some of those victories. So you, you don’t have that imposter syndrome because it really is kind of Self-sabotage. Um, because it’s not necessary.

Bryon Kroger: 100% agree.

Lee Kantor: So what do you need more of? How can we help you? You need more talent. It sounds like you got this kind of figured out on how to get the work. Um. What, you need more, uh, funds to grow. What do you need?

Bryon Kroger: Right now? We are growing 50% year over year. That’s our target. Or that’s actually the cap that I set on the company. I don’t want to grow faster than that so that we can maintain our culture and our quality level. But, um, that means we are always hiring. So if there are veterans out there, I would say, um, help me help you. I love doing the skill bridge program that I mentioned earlier. We’ve had I think just over 20 veterans come through our program. Um, we’ve either employed them ourselves. I think over half of them. We’ve employed ourselves and we’ve found employment for everybody else. We don’t have anybody that did not get employment. And then, um, you know, we’re, uh, I think upwards of 40% veterans at Rise8. So, um, that said, if that’s not for you, uh, and you just care about this ecosystem like I do, and you want to make a difference and create better software for warfighters and veterans and clinicians, uh, happy to just be an ally in the community. Um, people can follow me on LinkedIn. I talk a lot about it there and share the good word and get people to focus on this problem.

Lee Kantor: And if somebody wants to connect and learn more about rise, what’s the website? What’s the best way to connect with you or somebody on the team?

Bryon Kroger: Yeah, you can find me on LinkedIn, shoot me a DM or, uh, rise US is our website. Uh, that’s the number eight. Us. Uh, and there’s a form there that you can contact our team.

Lee Kantor: Well, Brian, thank you so much for sharing your story. You’re doing important work, and we appreciate you.

Bryon Kroger: Thank you.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Veterans Business Radio.

 

Tagged With: Rise8

BRX Pro Tip: Why the Stoics Think About Death Every Day

October 14, 2025 by angishields

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BRX Pro Tip: Why the Stoics Think About Death Every Day

Stone Payton: Welcome back to Business RadioX Pro Tips. Stone Payton Lee Kantor here with you. Lee, I know you are a real student of the stoics. I got a question for you because I think I saw this somewhere, why do stoics think about death so much? I mean, like, every day?

Lee Kantor: Yeah. I think, you know, that stoicism is important to me. Every day I read a passage from a stoic journal. I think that one of their main tenets of “Control what you can control” is just critical to the way I live my life and the way that we try to live the Business RadioX life. But one of the, kind of, foundational principles of stoicism is that they do think about death a lot, and they use mortality to kind of supercharge their focus. Stoics weren’t morbid in the sense that they just dwelled on death, but they look at the fact that everybody dies as kind of a daily reflection on death, as the ultimate productivity hack. When you’re thinking about your eventual death, that clarifies what things are really important, what things truly matter. It gets rid of all the distractions, and it can light a fire under your decision making.

Lee Kantor: So, it’s just a reminder, number one, time is limited. It’s about kind of sparking urgency and gratitude. Ask yourself, “If today were my last day, what would I prioritize?” And then, do that. It also kind of helps you focus on what you can control. Instead of stressing, double down on your choices and actions that are yours alone. This sharpens your focus. It reduces wasted energy. And number three, let go of your ego and fear. Knowing life is finite is going to help you stop sweating, kind of, the small stuff and the insignificant stuff and things like what other people think. When you clear that kind of mental noise, you become bolder, you become more authentic, and you become way more effective. It’s kind of a powerful mental reset that pushes you to live and work with intention, courage and clarity. So, that’s why I believe stoics think about death every day.

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