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BRX Pro Tip: How Do You Encourage Clients to Refer?

July 5, 2024 by angishields

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BRX Pro Tips
BRX Pro Tip: How Do You Encourage Clients to Refer?
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BRX Pro Tip: How Do You Encourage Clients to Refer?

Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, here’s something that I think is really important if you’re going to have a sustainable business. It’s a question that comes up quite a bit, I think. How do you encourage your existing clients to refer new clients to you?

Lee Kantor: [00:00:22] Yeah. That’s everybody’s dream, to have that one client you have now have them refer other clients to you. That way you don’t have this big, you know, customer acquisition challenge. You just have to do good work and then your client’s going to refer other clients to you.

Lee Kantor: [00:00:36] You know, that’s what we all dream to happen. But in order for it to happen, you have to put systems in place and processes in place that encourages your clients to refer new clients to you. This doesn’t happen just by magic or just because you want it to. A lot of clients don’t want to refer you other clients because they’re afraid that if you’re doing work for them, that somehow you’re not going to have time for themselves. So it’s kind of self-serving in a way that they don’t want to refer you because they want to keep you their secret.

Lee Kantor: [00:01:08] So, a way to encourage your clients to refer new clients to you is something that we do is we always ask our guests to suggest and reach out to other people like themselves to also be a guest. Make it very easy for them to refer guests to you, and guess what? They will do it because it makes them look good. They get to be a hero that they connected somebody to be on a show. That helps them kind of feel good about themselves, and they don’t mind making that referral.

Lee Kantor: [00:01:40] They’re not necessarily saying, hey, buy Business RadioX’s services, but they are suggesting somebody who probably meets the right profile that could be a client. And then, now it’s up to you to be able to move them into becoming a client. And since we spend a lot of time reverse-engineering our clients shows to be about their best prospects, anybody they refer obviously, any guest they refer will typically be a good prospect for us. So that works very well in our favor.

Lee Kantor: [00:02:12] This way, by doing this, by creating this kind of simple way to help our guests help us, it’s a win-win. It helps them look good. It helps them serve their community, but it also helps us get in front of people who might be able to benefit from our services. So if you can create a system that is a win-win, that helps your client get something that they desire and also help you get something you desire, which is a new client, then you have a great system in place and a great chance to grow your business organically through your existing clients.

Hawaii WBE Feature: Friendship through WBEC-West

July 4, 2024 by angishields

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In today’s episode of Women in Motion, Lee Kantor, Dr. Pamela Williamson, and their guests Cora Spearman-Chang and Bernadette Rivero, discuss the impact of WBEC-West and the significance of friendship and community in business. Cora, CEO of Coradorables, and Bernadette, President of The Cortez Brothers Inc., share their experiences of support and camaraderie within the WBEC-West network. They emphasize the importance of authentic connections and collaboration, especially in male-dominated industries. The episode highlights how genuine relationships and community support can drive business success and personal fulfillment, with Dr. Williamson underscoring the organization’s role in fostering these meaningful connections.

Bernadette-RiveroBernadette Rivero is President and Executive Producer at The Cortez Brothers, Inc., a Los Angeles-based creative production company specializing in bringing branded content to life.

She started working at an advertising agency while in high school, then segued into journalism, with stints at CNN International, NPR, The Marketplace Morning Report and the Weather Channel, where she chased hurricanes as a one- woman-band.

Since opening its doors in 2005, her content production company has worked with ad agencies and Fortune 500 brands across the United States, filming campaigns all around the globe.

Recent clients include Cadillac, Nissan, Honda, Kraft, MGM Studios and others.

Follow The Cortez Brothers on LinkedIn and Instagram.

Cora-SpearmanCora Spearman-Chang is the CEO and Founder of Coradorables & Cora Spearman Hawaii, Hawaii’s first product-based certified B corporation. Made in Hawaii retail brand that evokes a mid-century modern Hawaiian-kissed getaway lifestyle for men, women, and children.

Despite her battle with head/neck and brain cancer, Cora’s resilience and determination led her to found Coradorables in 2010, inspired by the birth of her first daughter. Her journey from adversity to success is a testament to her strength and serves as a powerful inspiration.

Recognized as 2024 Hawaii Power Leader by PBN, SBA Small Business Champion, and the Emerging Designer of the Year at the 2013 Hawaii Governor’s Fashion Awards, her designs now grace the shelves of 5-star resorts and hotels, online platforms, and upscale specialty shops worldwide.

She was also honored as a 2020 Pacific Business News Women Who Mean Business Honoree & a dedicated for the past 5 years Mentoring Monday Mentor. Cora’s WBENC-certified brand was Hawaii’s first featured retailer at Saks 5th Ave Waikiki, is a former Academy Awards Gifting Suite attendee, and a featured Made-in-Hawaii brand at Hankyu Department Stores Japan. Her creations, all designed, sourced and manufactured in Hawaii, have been worn by the stars of various television shows and featured in the pages of Vogue UK, Tatler, ELLE, Essence and beyond.

Cora’s commitment to sustainable fashion practices is not just a part of her colorful fashion, but it’s the ethos of her entire company. As a 2022 United Nations Climate Ambition Accelerator Graduate & Global Compact Member, she is a leading voice in the industry, frequently invited to speak on the national stage about sustainable fashion practices.

She has shared her insights on the 2022 NRF Retails Show’s “Future of Sustainability” panel alongside industry giants like LVMH and Macy’s, and her expertise has been recognized in Inc. Magazine.

Today, Cora lives in Honolulu with her husband, Kalanialii, and their two children, Izzabelle Ka’iulani and Zoe Heimakaokalani. Together, they bring a made-in-the-islands aloha spirit with them wherever they go.

Connect with Cora on LinkedIn and follow Coradorables on Facebook and X.

About Our Co-Host

Pamela-Williamson-WBEC-WestDr. Pamela Williamson, President & CEO of WBEC-West,  is an exemplary, dedicated individual, and has extensive experience as a senior leader for over twenty years.

She has served as the CEO of SABA 7 a consulting firm, overseen quality control at a Psychiatric urgent care facility of a National Behavioral Health Care Organization where she served as Vice President and Deputy Director,and has served as the CEO of WBEC-West, since 2008.

Her extensive experience in developing and implementing innovative alliances with key stakeholders has enabled the organizations to reach new levels of growth and stability. Her ability to lead and empower staff members creates a strong team environment which filters throughout the entire organization.

She takes an active role in facilitating connections between corporations and women business enterprises and sees a promising future for WBENC Certified women-owned businesses.

Dr. Williamson holds a Doctorate in Healthcare Administration, a Master’s degrees in Business Administration, and bachelor degrees in both Psychology and Sociology.

Connect with Dr. Williamson on LinkedIn.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios, it’s time for Women in Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.

Lee Kantor: Lee Kantor here with Dr. Pamela Williamson, another episode of Women in Motion, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. And today’s episode is an exciting one because this is – we’re going to really dig into the impact of WBEC-West and friendship and community. And we have folks here, Pamela, that really encapsulate that.

Pamela Williamson : We do. I’m excited by this episode, and I know I probably say that about every episode that we do, but this one I’m excited about because one of the questions I get asked a lot is just what are one of the benefits? So, a lot of the benefits of being part of WBEC-West or any community of women is the connections that you make. And when I share some of the stories, people often look at me like, well, that just can’t be true. You cannot build that type of relationship with someone who might be a competitor. And I say it happens. And so, I think the two women that we have on today kind of encapsulate that being. And so I’m excited for both of them to be on. So, I’m going to start with you, Cora. So, Cora, can you kind of tell us a little bit about your background and what inspired you to start your business, and anything else you think we should know before we kick off?

Cora Spearman-Chang: Well, sure. Aloha. My name is Cora Spearman Chang, and I’m the CEO and founder of Coradurables and Cora Spearman Hawaii, Hawaii’s only product-based certified B Corporation. And luckily, not only WBENC certified business, which we’re very proud of. We are all locally sourced and manufactured. We’re an heirloom fashion brand for people who aspire to a joyful, bright, vibrant, Hawaiian-kissed lifestyle, like, for men, women, and children. We’re sustainably manufactured and sourced all here in Hawaii. And basically, when you invest in Coradurables, you’re helping to support over 30 locally family-owned and women-led businesses. So we’re very, very excited about that. You can find Coradurables on your luxury cruise ships and luxury resorts, as well as Bloomingdale’s and Macy’s, soon nationwide, but right now, in New York and online.

Pamela Williamson : Thanks, Cora. It’s – again, thank you for being here. And then, I also want to introduce Bernadette. And so, Bernadette is someone that you met actually at one of our conferences. So, Bernadette, can you talk a little bit about your background, what inspired you to start your business?

Bernadette Rivero: Sure. My name is Bernadette Rivero, and I am the president, executive producer, and co-founder of the Cortez Brothers, Inc., a production company based in Los Angeles, California. We film everything, and my primary clients are Fortune 500 brands, their advertising agencies, and film and television studios. You can find more about us on cortezbrothers.com.

Bernadette Rivero: What inspired me to get into the industry was starting to work in advertising when I was 14. I was working in a grocery store. My English teacher in high school at the time was horrified that I was up until 10 or 11 at night a few times a week and helped me get a job in a local in-house advertising agency. So, I’ve worked in content creation in one way or another for what feels like my whole life, and I’m lucky to get to do it on a daily basis for a lot of really great brands and entertainment studios.

Pamela Williamson : Thank you, bernadette. I think one of the biggest questions that I have before I pass it on to Lee is how important is it to have other women in business to connect with. Cora, I’ll throw that one to you.

Cora Spearman-Chang: Oh, it is paramount. You can’t – there is no better relationship that you can have than with another woman who’s going through the same thing. It’s like when moms bond at the playground or over their kids going to school together, or when it’s the same for the business owners, you know, because we’re basically birthing these, our figurative babies, which are our businesses, and we’re chatting over our labor pains and all the different things that go on. But it’s unique to find like minds and like hearts, you know. And so, for me, meeting Bernadette has been the best part of any cohort, any meeting, any conference that I’ve ever gone to because she is now my family; she is now my ohana.

Pamela Williamson : And Bernadette, what about you?

Bernadette Rivero: Oh, I feel the same way. I am so blessed and fortunate to have met Cora throughout the course of participating in WBENC and being a women business owner, and it’s because I remember how lonely it felt before that. There was a time when I – for a few years I was working as a journalist because, again, I’ve always worked in content creation and I’ve worked for CNN and NPR and The Weather Channel, and I was covering breaking news in a disaster zone. And there were hundreds of journalists gathered around an earthquake, you know, recovery zone. And I remember looking out and looking around and seeing hundreds of journalists, and I was one of only two women with a camera in her hands and thinking for the first time, oh, it’s a little lonely out here. This is weird.

Bernadette Rivero: And I really haven’t felt that since becoming involved with WBENC and then meeting Cora because I always have someone I can talk to now. There’s always someone who else who sort of shares the journey and knows the ins and outs and the ups and downs, and it’s been really great having someone who’s first and foremost, you know, a friend, but also a sounding board at the same time. And it’s – and I can’t – I can’t tell you which came first, the chicken or the egg in that case, but just having someone else out there who’s another women business owner, sort of on the same journey, although we’re in very different types of businesses, has been invaluable.

Cora Spearman-Chang: Yeah. No, I remember the first time we met at a WBENC conference. I must have looked like a crazy person, like running up to you after you and Suze Monroe had spoken and I was like, you are my tribe. You are my people.

Bernadette Rivero: All right. So from my point of view, you have to understand it was, you know, I had stepped off the stage, we were doing a discussion about, you know, working for Disney, I think. And out of the corner of my eye, I sense what I can only now describe as sort of a ball of tropical energy coming my way.

Cora Spearman-Chang: A hurricane.

Bernadette Rivero: Of color. There was just this explosion of color in an otherwise very staid conference room. And that was Cora, someone – the next thing I know, someone’s putting –

Cora Spearman-Chang: Chocolate.

Bernadette Rivero: Cookies. Chocolate-covered macadamia nut cookies in my hand, which is a great way to skip right to my heart, you know. But you never think going into a business conference situation. You’re going to come out with something so fun and joyful as a friendship.

Cora Spearman-Chang: A sisterhood. I mean, now – I mean, I just couldn’t imagine. I couldn’t imagine. It was the best thing. And for us to be able to talk about our ups and the ebbs and flows of business, you know, and it’s been for years now. Like, literally now, Bernadette is the godmother of my youngest daughter and so – and she’s flown out for the baptism and first communion and confirmation of her – of Zoe Dodd or Zoe as she calls her.

Cora Spearman-Chang: And oh, my goodness, it’s even – even when it comes to parenting. And I say, hey, you know, she’s getting straight A’s, but you know what she’s hanging out with a little bit of kolohe girls. And I was just like, get comadre on the phone. So I call up Bernadette and she’s like, let me speak to her. And then they will Zoom, you know, and my daughter go in her bedroom and just have FaceTime with Auntie Bernadette. And it’s definitely a community. It’s definitely a tribe. And as they say, it takes a village, you know.

Bernadette Rivero: Cora has taught me what the word ohana means, right? It really does mean family. My kids know her as Auntie Cora. And that’s how we extended our family across an entire ocean. I’m in Los Angeles, Cora is in Hawaii, but it feels like there’s no distance at all. So business, I’ve learned, doesn’t always just have to be business. A lot of times it’s life and friendship too, at the same time.

Lee Kantor: Now, Pamela, can you talk a little bit about things that WBEC-West does to kind of foster these types of relationships? Because this is special and it’s not common. And there has to be some things that you’re doing as the leader of the organization that allows this to foster and to grow.

Pamela Williamson : I think one of the biggest things that we do is we really push for authentic relationships, meaning we try to create experiences that allow people to show up as their authentic selves and build real relationships by getting to know each other in different states. And I don’t mean states like location, I mean states of who they are.

Pamela Williamson : And so, one of the things that we do is we have an event that’s just about connecting and cooking. So it’s not really about your business as much as it is about getting to know people’s likes and dislikes and how they interact with each other under different ways of being, different types of stressors and just really finding out who, for example, Cora is as a person, not just about her business. I think that’s the biggest thing that we do.

Cora Spearman-Chang: And I think that a lot of it is it’s always in a business when you look at a business, the trickle-down effect. It’s the management, it’s the leadership. And you, Dr. Williamson, are the epitome of sisterhood. And you lead with such grace. You lead with such kindness, such compassion. Like I said earlier, it’s like you’re a phone call or a text or an email away, and you always have our backs, and to me you’re extended family as well. And so it’s sort of the vibe that you’ve created throughout the entire network, you know, and I think that has a lot to do with who you are as a person and how you lead. And just kudos to you for that. I’m very grateful.

Bernadette Rivero: And echoing what – I didn’t mean to cut you off, but echoing what Cora said, it’s true. There’s very much an emphasis on stepping away from being business-oriented 24/7 and actually connecting with people on an authentic level. I struggle a lot with trying to keep a business facade on it at all times, and never talking about anything personal, and Cora has helped me open up and talk more about life, what it’s like being a mother, having kids, talking about where we’re from, what we’ve done, and it’s the sense of openness that I think that’s come under the leadership of Dr. Williamson that’s again trickled down throughout WBENC, you know, through WBEC-West specifically. There’s something special in those waters.

Lee Kantor: Now, Bernadette, can you share – you talked about how you met, you know, coming off the stage and being greeted by Cora? How did the relationship evolve after being – you know, when you met each other, it seems like very frenetic? But how did you kind of slow down and deepen the relationship and realize, hey, this is somebody that is going to be a part of my tribe?

Bernadette Rivero: We were locked in conversation, and I was also very distracted by the cookies. So I wanted to know more about Cora and we ended up walking together to lunch. I think there was a lunch session, you know, right as we were finishing, and I wanted to keep talking with her because she’s fascinating and it was just a really good conversation.

Bernadette Rivero: We sat together at the next session that came, at a big round table, and I saw some of her catalog pieces. I was looking through it. She was sharing, you know, sort of what her company did, because it’s one thing to say you have a fashion company, it’s another to actually see it in front of you. And little did I know that one of the models in the catalog would become my goddaughter one day. When I look back on it, all I can do is smile. You know, things are destined, I guess, for a reason.

Bernadette Rivero: And we had this amazing session where she’s very outspoken and she’s very confident and assured, and it’s hard not to be, you know, deeply involved in wanting to have some of that energy in your life because it’s so positive and it’s just glows. And then after that, Cora, I can’t remember when did we end – we ended up at a spa together somehow.

Cora Spearman-Chang: Yeah, well, that was at another conference.

Bernadette Rivero: Oh, another conference.

Cora Spearman-Chang: That was another WBENC conference. And, it was – we were so – we would always – WBENC would be our set meetup when we first started our relationship, when we first started meeting and greeting each other at these conferences. But we were at a spa, and that’s when you announced to me that you were pregnant with Evie, Evita. And I was just like, “Oh, my gosh.” You’re like, “No one knows yet.” I was like, “Oh, my gosh.” And so we were so excited that she was birthing this new baby and scaling her brand, and she was doing all this cool stuff. And it was like, “All right, when are you going to have this baby so that you can come to Hawaii?”

Cora Spearman-Chang: And that’s when we started having that conversation because actually, I had asked Bernadette to become an advisory board member of mine. And so, it was – I deeply valued her opinion on all things, you know, business and all things, you know, motherhood, you know, as well. We have – we’re both Midwesterns. So we both came up in the Midwest and now we live both on the West Coast. You know me a little more. But we bonded over several different things. We were both Rotary Youth Exchange students when we were young. And so coming out of the Midwest and becoming Rotary Youth Exchange students, it’s like its own little tribe, right, Bernadette?

Bernadette Rivero: That was what caught me off guard, I think, at the first WBENC conference that we had met, we continued the conversation and we ended up, I think, getting drinks in the lounge later that night.

Cora Spearman-Chang: Yeah.

Bernadette Rivero: And it was one of those conversations –

Cora Spearman-Chang: And Suze Monroe was with us.

Bernadette Rivero: Susan Monroe was there.

Cora Spearman-Chang: But she wanted us to be quiet because she was watching the game.

Bernadette Rivero: It was. It was a very sports-oriented night. But the minute I found out that Cora had had a rotary experience as well, because I had come through the Rotary International scholarship program and we’d sort of had that experience of going to another country and having to be an ambassador from the Midwest, and I couldn’t stop talking to her. There was just a lot that we had in common. And the conversations continue –

Cora Spearman-Chang: And full circle, full circle. Right now, your daughter is in Japan, where I was where I went to high school for Rotary. She’s there right now.

Bernadette Rivero: She is. She got there early this morning. And all of my fears about having my child in an, you know, 11-hour flight away totally allayed because Cora has been there. She did that. She spent a year in Japan. We spent a lot of time at the first WBENC event talking about that, your experiences. I’ve loved Cora’s insistence that it is natural to do business internationally, globally. Because what I hear from a lot of clients is it’s very hard to find companies that know how to work on a global stage. And Cora makes it seem so easy because she had the experience living and working in Japan. Speaks fluent Japanese. Her business operates across, again, oceans as if there’s absolutely no border or separation there at all. And it reminds me as a business owner, it’s okay to be okay with that fluidness of doing business globally. She makes it seem very glamorous.

Cora Spearman-Chang: Oh, I’m just a mirror. And Bernadette does the same exact thing, except across the borders on South America, throughout Europe, you know, shooting campaigns, major campaigns that my daughter’s, like, still ooh and ah about. We have it as a screensaver of L.O.L., you know, commercials and dolls that you’ve done. It’s just – you’re hashtag goals this and I’m ever proud of you. I will ever be your biggest cheerleader. And I am so grateful to WBENC for having met you like that definitely brought us together. And shout out to our niece Lam, who was insistent on me becoming WBENC certified.

Bernadette Rivero: May she rest in peace. I have lovely memories of being with our niece and she’s just, was, and is part of that longer overall circle, I think, of bonding and friendship that I’ve been lucky to find through WBENC.

Lee Kantor: Now, can both of you share some advice? Maybe for either the person that’s new to an organization or is thinking about joining an organization. But how do you kind of lean into an organization like you have and not just get involved from a business standpoint and have business objectives from being part of it, but also elevating the relationships within them and finding those special people that you can kind of bond with beyond your business and beyond the organization? Any advice?

Cora Spearman-Chang: My advice is always to show up as your authentic self. You know, be – let your freak flag fly, so to speak. You know, because it’s like your vibe will literally attract your tribe. And, you know, people who are into talking about, you know, Star Trek will invite their Trekkie vibe. You know, it’s be yourself. Be authentically you. And those who are for you will be for you and will gravitate towards you. And your relationship will have the solid foundation that is needed for any relationship to thrive, you know, because you’re being your authentic self.

Cora Spearman-Chang: Be vulnerable, you know. Be open. Be honest. You know, have integrity. You know, it’s all the bases – all of the, I think, key base points of what you would utilize in forming a business you also use in formulating your relationships, especially ones that you want to last the test of time. And you can only do that if you show up as your true self.

Bernadette Rivero: On my end, the advice would be you’re not coming in to look for contracts, you’re coming in to build relationships. Because any time you join an organization, you have to start by letting people know who you are and asking questions to find out who they are. And finding out that there are other business owners that have things in common with your business helps make yours stronger.

Bernadette Rivero: Finding out that there’s other businesses that are completely distinct from yours and are completely on different journeys, you’re still going to learn aspects that apply to growing your company. But the best part of all is finding people, humans with stories that you can exchange stories with along the way because that’s what helps you refine your message, refine who you are, refine how you do business, and build again relationships and structures along the way that help you become a better business owner.

Lee Kantor: Now, Bernadette, one of the things Cora did early on was invite you to be on her board of advisors, I believe, or on the board or one of her boards. Is that something that were you like, “Sure, I’m in,” or was this something that you had to think about? Because it seemed in the storytelling it seemed pretty fast. It happened early on in the relationship.

Bernadette Rivero: It was a game changer for me because I’d never been invited quite like that to be on a board of advisors. And it wasn’t that it was fast. It was after we’d had conversations about marketing and advertising, which is what I can drone on about for hours unless you put a drink or a cookie in my hand. And so I think she knew that I knew what I was talking about. So it was easy to create a bridge and an invitation for me to have an excuse to know more about her company but more importantly about her.

Bernadette Rivero: And I said yes because it caught me off guard, honestly, and I’ve never had the wherewithal to try that on my end. I don’t have an advisory board. I should. I think about it all the time because Cora puts them together with such finesse, with such ease and professionalism. But what it did on a practical level was make me become invested in her company. And because I already liked her as a person, wanted to see her succeed, seeing her company succeed was an extension of that.

Bernadette Rivero: Where it really deepened was throughout the pandemic because production globally shut down for several months, and I really did not know if my company was going to survive, if my industry was going to survive. What I knew was going to survive were my relationships, and I had time to dedicate to making sure her company was as strong as it could be. And that made me learn more about her company.

Bernadette Rivero: It’s been an ongoing journey to learn the roots, who her customers are, who her clients are, where to position her branding, what advice I can give, and the advice that I can’t give because there are other smarter people on her advisory board who succeed in areas I don’t have expertise in. And it made sort of like a fabric of sorts. It knitted us together both personally and professionally in a way that I find really rewarding, and it gives me a thrill every time her company succeeds.

Bernadette Rivero: Every time she accomplishes something, it’s been a brilliant journey to be on with her because I’m a part of that advisory board. So, I have skin in the game, so to speak. I would care about her as a friend anyway. I would care about her as an individual as she’s succeeding. But having a small piece to play in that makes it all that much sweeter when she does incredible things. She’s flying out to New York today to go talk to a luxury, you know, chain like that’s – she’s rolling out some incredible levels right now.

Cora Spearman-Chang: Oh, but I don’t do any of it alone, you know, and it’s your network is your net worth, you know, and, goodness gracious, if you looked at my net worth right now, it’s because I have a powerful network of a person like you, such as yourself, Bernadette, and such as Dr. Pamela Williamson. And to have you all in my corner, it literally makes me feel, in a lot of ways, invincible or like Teflon. You know, I walk in with a probably like a false sense of self, but it’s like authentically who I am. I’m talking and like, oh, I’m breakable, you know, until I get broken. It’s like, oh goodness, I still have a lot to learn.

Cora Spearman-Chang: WBENC, I can’t say enough great things. You know, it’s not about joining just to talk to the Macy’s and to the Target’s. You do do that. And I do know that those relationships can take years. Again, it’s a relationship for people to get to know you, get to know your business and eventually, you to penetrate those doors.

Cora Spearman-Chang: Like, I met Diana Pawn online through a WBENC panel that we had. And Diana convinced me to sign up for Macy’s, the workshop at Macy’s. And I just completed that. And now one of the meetings that I have when I fly to New York today is with Macy’s. So all of that and again, that goes back to the WBENC. And the first thing they ask you or one of the last things that they ask you is, “Are you WBENC certified with Macy’s?” And it’s like, “Yeah, I am,” you know, so WBENC is the glue that kind of, like, ties us all together, you know, or binds us all together.

Lee Kantor: Now, Bernadette, is there anything that you’d like to talk about? Any project or launch that’s happening?

Bernadette Rivero: Let’s see. What do we have? We are constantly in a state of filming and bidding on jobs and shooting commercials and campaigns. We just shot a second unit on a very big feature film that will be out, that I can’t speak about, I think by the end of the year through a large studio, and that was a very exciting process. We just wrapped a rebrand for The Atlanta Journal-Constitution, a newspaper, and that was exciting because coming full circle as someone who used to work in journalism to come back to help relaunch the image, the visual image of one of the oldest newspapers in the United States was a really fun deep dive. And as someone who used to live in Atlanta, getting to capture and film Atlanta from all its different, you know, corners and aspects and the people really filled my soul, working with, you know, the ad agency and one of our directors there, because my company represents directors. We work with directors who each film in a very different way, are artists at the end of the day. That was exciting.

Bernadette Rivero: And I just always love and look forward to projects that allow us to take someone’s idea that exists only on paper and bring it to life. Like Cora said, you know, hearing that her daughters have seen our L.O.L. Dolls commercial that we shot in Bulgaria and filled their lives with color and energy and excitement excites me. So those are some of the projects –

Cora Spearman-Chang: And you shot it underwater. That was amazing.

Bernadette Rivero: Yes. We filmed underwater because the only thing more fun than filming is when you get to dunk the whole cast and crew underwater at the same time.

Cora Spearman-Chang: Completely submerged.

Bernadette Rivero: Completely submerged. Yes.

Lee Kantor: So, Cora, what do you need more of? How can we help you?

Cora Spearman-Chang: Well, we are – well, goodness gracious, I always welcome help, welcome any assistance, any support. Definitely, follow me, follow our brand on social media, on Coradorables, on Instagram and Twitter or X or whatever it’s called now, and as well as all the other platforms. But also support – I just got notified that I won 2024 small business champion with the National Retail Federation. And so, they’ll be flying me to DC next month, where I’ll meet with a lot of policymakers.

Cora Spearman-Chang: But last night, I happened to have been on a phone call with other female business owners and community activists, and they’re trying to push a Momnibus, as they call it, in regards to prenatal care as well as OB-GYN care and care for black women who are dying giving birth and throughout the birthing process. So that’s going to be a big mission that we’re going to be pushing on maternal health issues and advocacy within America, within our healthcare system. So definitely going to need our sisters of all races, creeds, etc. to help us to bring awareness to that and to push that bill forward as it makes its way through the Senate and the House.

Cora Spearman-Chang: So, definitely, advocating for female rights, female reproductive rights, and just the right to, you know, be able to do business and do business well and getting the support that we need in regards to financing, etc., you know, just all the different things that are being attacked with the Fearless Fund and with Hello Alice and being able to advocate for women just in general, just all of us need to pull together as a network and a consortium of like minds and like spirits to move the needle forward so that we can all do, make the world literally, without sounding trite, a better place.

Lee Kantor: Pamela, this must just fill you with pride, this conversation with two folks who met through your organization and through your community. And I’m sure this is just one of many that have, kind of, grown like this, but this just must make you beam.

Pamela Williamson : It does. You can’t even – I cannot even express how proud I am of them both, for all of their accomplishments, but also just the fact of the support that they give each other. And so, we know as an organization the value of having this type of relationship. We know it helps to lift you up. And that’s what we’re all about, lifting women up.

Lee Kantor: And the ripple effects that go beyond just their businesses, to their families, to their communities, it just keeps growing. The impact is real.

Pamela Williamson : The impact is real and the value of having a tribe is real. And so, I think that these two, their story definitely shows that.

Bernadette Rivero: I feel very lifted, so mission accomplished because I want to lift others, primarily Cora. But when I find other businesses that are women-owned, women-driven, that are giving opportunities to underrepresented voices, which is why my company is here in the first place. Right? That’s what is driving me. It’s not even a challenge. It’s an opportunity to lift others up as we’re being lifted ourselves.

Cora Spearman-Chang: It’s literally the fabric or the textile in which you make your business, Bernadette. It’s the voices and the amplification that you give other directors, young directors, specifically females who are starting in the industry and being able to highlight them and give them opportunities that they normally would not have access to is just who you are as a person. And, you know, I’m, like I said, honored to know you, let alone to make myself, you know, insert myself and be related to you by ohana, by hook or by crook.

Cora Spearman-Chang: You know, I’m just – I love you as a person. I love what you do with your business. And just it’s a testament to who you are. You know, it’s a testament to your spirit. And it’s a testament also to, you know, with me now, knowing your mom and your dad and how you were raised. So it’s definitely a legacy. And you do your legacy proud.

Lee Kantor: Now, before we wrap up, Cora, website, last time for ways to connect with you.

Cora Spearman-Chang: Ways to connect with me is at Coradorables and then my website is www.coradorables.com.

Lee Kantor: And Bernadette.

Bernadette Rivero: Best way to reach me is to go through our website, cortezbrothers.com, C-O-R-T-E-Z, Brothers dot com. We love having conversations with anyone who’s looking to film something anywhere around the globe. It’s what we love to do is put those together and film and make magic and make content together.

Lee Kantor: Well, Dr. Pamela, what a show.

Pamela Williamson : It was amazing. And I just – you know, I hope whoever is listening today, they walk away with just knowing that, you know, authentic, building authentic relationships is definitely one key to success.

Lee Kantor: All right. This is Lee Kantor for Dr. Pamela Williamson. We’ll see you next time on Women In Motion.

 

Tagged With: Cora Spearman Hawaii, Coradorables, The Cortez Brothers

BRX Pro Tip: Business Success is Not a Marathon

July 4, 2024 by angishields

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BRX Pro Tip: Business Success is Not a Marathon

Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor, Stone Payton here with you. Lee, contrary to conventional wisdom, popular opinion, business success is not a marathon.

Lee Kantor: [00:00:14] Now, business success is not a path that just goes on for a long time. And if you tough it out, then you’ll make it to the end. It’s more like a ninja warrior course. There’s going to be hurdles, jump surprises, things you’ve never seen before, things that seem impossible. You have to have a different mindset when you’re attacking a ninja warrior course than you are a marathon.

A marathon, you just have to have the mindset to just keep one foot in front of the other and you’re going to eventually succeed. In business, it doesn’t work like that. You know, putting one foot in front of the other, you could be just walking into a wall over and over again. You have to have kind of the creativity. You have to have the persistence, sure. You have to have the resilience, sure. But you also need the right team around you. You need supporters. You need mentors to show you a way to kind of identify the path around this.

So, if you look at your business more like a ninja warrior when you’re building your business and not a marathoner, then I think you’re going to find success a lot faster. Because if you watch Ninja Warrior, you see there’s people cheering for them every step of the way. They’re watching kind of others go through the course. They’re learning from other people going through the course. They’re kind of seeing different ways to attack what seems impossible and watch.

When you watch someone fail over and over again, you figure out, okay, maybe I don’t do that. I do this instead. And there’s those people around you in your business community. You’ve got to find those kinds of allies, you’ve got to find those supporters, find those mentors, and you’ll be able to kind of work your way around the course and get the success that you desire.

 

BRX Pro Tip: The Dream List

July 3, 2024 by angishields

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Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you this morning. Lee, let’s talk a little bit about the dream list.

Lee Kantor: [00:00:09] Yeah. The dream list is the list of clients or prospects or guests that our clients should have on their show. And if you do this right, you should be setting them up for success. And it’s so important because it really gives some focus to your client or prospect to help them hone in on who is the most important person, who are the people that they want to meet that’s going to really move the needle in their business.

Lee Kantor: [00:00:38] Now, in our model, we feel like the focus primarily should be on folks that are sales prospects. Eighty percent of the guests should either be a sales prospect or a referral source. And those referral sources include association leadership. So, they should be somebody that, if you meet more of them, over time, they’re going to move the needle in your business.

Lee Kantor: [00:01:02] But like everything we do here, we’re serving the entire ecosystem, so the other 20 percent of guests should be the rest of the niche that you serve, thought leaders, influencers, some of the smaller players, even competitors. So, you should be serving the entire ecosystem, but you better be making sure that, you know, you leverage that 80-20 rule. That 80 percent of the guests that come on the show should be somebody that’s going to write you a check or refer you to somebody that could write you a check.

Lee Kantor: [00:01:32] And you really want to make sure that you’re focused on those folks. Because, otherwise, if you flip it and 80 percent are people that are just nice to have, not must haves, then this is not going to be as effective as it can be. And you’re not going to get the results that we know that you can get if you focus on the people that will provide the green dollar ROI that we are constantly reminding our folks that that’s what they should be aiming at.

Hawaii WBE Feature: Brand Consulting, Art, and being a Working Mom

July 2, 2024 by angishields

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Hawaii WBE Feature: Brand Consulting, Art, and being a Working Mom
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In today’s episode of Women in Motion, Lee Kantor talks with Stacey Leong, owner of Stacy Leong Design in Honolulu, Hawaii. Stacey discusses her background in graphic design and her firm’s focus on authentically representing native Hawaiian culture through modern and classic design.

She highlights the importance of professional graphic design in branding and marketing, sharing insights into Hawaiian design elements. Stacey also talks about balancing work and family life as a single mother and caregiver.

Stacey-LeongStacey Leong is a partner and the founder of Stacey Leong Design (SLD). As her firm’s creative director, she provides brand consulting, annual campaign planning, project budgeting, comprehensive account servicing, video production, concept development, art direction, design and layout.

Her creative approach is rooted in fully understanding each client’s goals. She believes in creating engaging and unique work to suit the needs at hand, and is adept at conveying clear and concise messaging in a variety of channels including video, photography and digital media. As a result, she has consistently produced a wide range of award-winning designs in print and web-based communications. SLD-logo

Stacey is inspired by the diverse cultures, talents, and levels of connection that surround her—she knows that everyone has a story to tell. Outside of SLD, she enjoys making others feel beautiful, designing handbags for her special project, Popo’s Collection, and above all, being a mom. Stacey received a Bachelor of Fine Arts (BFA) in Graphic Designfrom University of Hawai‘i at Mānoa.

Follow Stacey Leong Design on Facebook.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios, it’s time for Women In Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.

Lee Kantor: Lee Kantor here, another episode of Women In Motion and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. This month we are spotlighting WBEs from Hawaii, and we have Stacey Leong with Stacey Leong Design. Welcome.

Stacey Leong: Hi. Thank you for having me.

Lee Kantor: I am so excited to learn what you’re up to. Tell us about your firm. How are you serving folks? What do you do?

Stacey Leong: Well, I’m a graphic designer. We’re a branding and graphic design in Honolulu, a design company in Honolulu, Hawaii.

Lee Kantor: And what’s your backstory? Have you always been involved in design?

Stacey Leong: Yes, I have. I went to the University of Hawaii at Manoa. I have a Bachelor’s of Fine Arts, Concentration in Graphic Design. So, I’ve been doing it all of my working life.

Lee Kantor: And then, is your firm specialized in the Hawaiian culture, or is your design for anybody in the world? Like, who do you serve as clients?

Stacey Leong: We predominantly design for people in Hawaii. I mean, we could design for anybody, but that’s really our forte is that we’re, you know, able to graphically express the native Hawaiian culture and concepts and values authentically with modern and classic sensibility.

Lee Kantor: Now, can you share for folks who are unfamiliar with some of the components of Hawaiian design?

Stacey Leong: Well, Native Hawaiian is a very unique culture. And it’s a very much appreciation for where we live, our honua, our earth. So, it’s very land based, which we call aina. And a lot of what we draw upon is our surroundings. So, these islands, when people visited, they just see it for its beauty, but there’s just so much more that it’s very deep culture. And we take all of these elements that have to do with the earth, and our surroundings, and the people, and the love that we have for this land, and we put it together graphically.

Stacey Leong: I know it’s hard to explain just verbally, but visually, it can be very strong, very calming and peaceful and beautiful, of course. So, there’s a lot of ocean and flowery things, but yet also imagery of our people and how we express our aloha or our love.

Lee Kantor: Now, when you’re working with your clients, is there a niche that you work with? Do you work in specific industries?

Stacey Leong: You know, we do not. But we happen to work with a lot of the native Hawaiian organizations because of our ability to express their culture authentically. But we have a lot of nonprofits that we do stuff for, educational institutions. We do some government work as well, and also some finance, and real estate. So, it’s kind of like all across the board.

Lee Kantor: Now, do you have any advice or tips for folks who maybe they’re not leveraging design enough in the marketing and branding of their business? Are there some do’s and don’ts when it comes to design?

Stacey Leong: Absolutely. I mean, first of all, I think that people need to value graphic design a bit more and how integral and important it is. So, a lot of times, we would work with a client, and a lot of times they may think that they can just do it themselves. So, that’s tip number one, is that they’re not trained and they can’t do it themselves.

Stacey Leong: Which I know for a lot of people, it’s hard to swallow because all of these tools and resources are so available to everyone nowadays. Whereas, before when I started out, these tools and resources and computers were not available, so not anybody could do it. But now, people feel that they can. And we as a professional, we would like to say you can’t. We’re actually trained. We have years of experience to do so.

Stacey Leong: So, to find a design partner that resonates and understands their company and business and gives them that level of service that they need to help their company grow and thrive is really important.

Lee Kantor: And that’s an important point because, graphic, it’s more than just picking the right colors, right, or a pretty design? Like it has to integrate with your values. It has to do a little more work than just look nice, right?

Stacey Leong: Exactly. It’s very strategic. We like to say that, you know, we’re not necessarily just graphic designers. We’re problem solvers. Designers find many ways to solve problems for them, for our clients. So, we hope that people look at us as problem solvers, that we’re able to do something.

Stacey Leong: So, say, for example, they’re not able to get to their target audience in a specific way. We really dive deep into demographics and looking at statistics and research to help us build a better story for them. So, it’s not just creating pretty pictures. It’s not at all like that.

Lee Kantor: And then, storytelling is important when it comes to marketing and branding. And for folks who have never done it before, when you’re working with a client for the first time, what are some of the questions you ask to kind of bubble up maybe some of the stories that they’re really trying to communicate?

Stacey Leong: You know, what we really try and do with our clients is we try and find what makes them special. How are they different? What makes them unique? Because that’s really what you’re trying to do, not just to tell your story. It’s how to tell your story in a way that engages people and makes that connection, but at the same time, what makes you unique.

Stacey Leong: Because I think it’s just human nature that we’re always looking for something different to gravitate towards. You know, it’s not always being the same. People don’t always necessarily want what everyone else is doing. So, it’s like how can we find that specialness and exude it to the world?

Lee Kantor: So then, what makes your firm unique? What are some of the unique characteristics of your design firm?

Stacey Leong: Well, like we said, in Hawaii, I know that it sounds a little strange, but there aren’t many firms that do what we do, which is we’re able to visually, I guess, represent the native Hawaiian culture. And I really want to say Native Hawaiian culture, a lot of things that people see, especially on the continent, they may not be created by Native Hawaiian people or really approved by them, that it could be more of a tourist way of looking at things. So, not many agencies can do what we do, so we stand out in that way.

Stacey Leong: And I think another thing that our clients absolutely love about us is we’re such task masters and that we believe in customer service, it’s one of our next highest level that people come to us for. And because we have so much heart that we really tell our clients that we’re a part of their family and they’re a part of ours, that their success is our success, and that we don’t want to fail, we want them to succeed. And I think that our clients really understand that and they can see it through the work and everything that we deliver for our clients.

Lee Kantor: Is there a story you can share? You don’t have to name the name of the company, but maybe how the problem that they had when they started working with you and how you were able to take them to a new level.

Stacey Leong: You know, we have so many stories. I can’t narrow it down. But I’ll just tell you about one of our clients that we’ve been working with them for just as long as we’ve been around, 20 years. And that really means something to us is that loyalty that they keep coming back to us. And, again, it’s showing the Hawaiian culture in a way that they can feel proud of and that they love to share what we’ve done to everyone because they’re so proud of how we’ve able to tell their story.

Stacey Leong: And one of the things that really makes us happy and we feel like we have a feather in our cap is that, when they look at the design and other people see it, that they know that our company has done that for them. And so, they seek us out because of that, that they see the work that we’ve done for them, that we’re able to give this feeling of, I guess, love and aloha and pride in what they see. They feel that it’s not just beautiful, but it represents their culture in a way that other people just aren’t able to do it.

Lee Kantor: Now, why was it important for you to be part of the WBEC-West community?

Stacey Leong: You know, it’s not easy being a woman business owner in Hawaii or anywhere. And I felt that being a part of an organization that furthers women’s, I guess, experience and their level of excellence is really important. And we’re not only a women-owned business, we actually have no men that work for us fulltime. And it’s not by choice. It’s just that, I think, women work together in a way that it’s almost like we don’t even need to speak to each other. We just know what to do. We’re all hands in know what to do. It’s just very synergistic. And I just love being a part of any group that supports women.

Lee Kantor: Now, how do you create balance in your life between your work and your family?

Stacey Leong: That’s one of the hardest things, I think, for any human being. I think it’s really important that women learn to take care of themselves because, you know, when you’re a mother – and I’m a single mother and I also actually take care of my elderly mother – a lot of times, you don’t put yourself first. You put other people’s welfare above yours. And when you’re a business owner, that’s just another component to it.

Stacey Leong: But I think to be a good business person that you actually need to carve out time to take care of yourself. Because if you don’t, it’s just like that whole thing that, you know, when you go on an airplane and if something’s failing and they tell you to put on your oxygen mask first then you put it on your child, I really believe that people need to do that in their lives daily, that they need to take care of themselves. And if that’s like taking a 30 minute walk in the park, having a swim or meditating, I think that’s just really important to do those things.

Lee Kantor: Now, are there any projects or initiatives you’re working on right now?

Stacey Leong: Yeah. We’re working on a bunch of great projects. We’re actually working with this company that’s been around in Hawaii for over 100 years. Their name is Kamaka Ukulele, and they’re one of the first ukulele makers. And we’re just so honored and thrilled to be working on their new branding campaign for them.

Lee Kantor: And then, when you attack something like that, what are some of the the things that you do to help them tell their story?

Stacey Leong: Well, they’re actually very revered in Hawaii and they have a amazing story to tell, so it’s so easy. So, one of the things about their company is they’re actually the most humble people in the world. So, they don’t like to brag about themselves, so the task is how to lift them up and share without having a braggy type of persona. And so, we have to do it in a very tasteful, classy way.

Lee Kantor: And I’m sure a lot of other businesses try to do that. They don’t want to sound braggy, but they still need to communicate their value. So, are there any advice for someone who is trying to thread that needle, how to do that in an elegant manner?

Stacey Leong: You know, I think one of the best ways is what we call testimonials. You have somebody else do it for you so you don’t have to say it yourself. And they have so many people, past customers that play their ukulele that they can just shine a beacon of light on them, that they don’t have to do it themselves. But we can use other people’s words to do it, so testimonials go a long way.

Lee Kantor: Now, if somebody wants to learn more about your firm and have a more substantive conversation with you or somebody on your team, what is the best way to find you?

Stacey Leong: The best way they can contact us through our website, it’s staceyleong.com, S-T-A-C-E-Y-L-E-O-N-G-.com. They can visit us. We have Facebook and Instagram.

Lee Kantor: Well, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Stacey Leong: I appreciate you guys having me. Thank you so much. Mahalo nui loa.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Women In Motion.

 

Tagged With: Stacey Leong Design

BRX Pro Tip: 4 Ways to Prioritize

July 2, 2024 by angishields

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Stone Payton: Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, I think maybe we created this Pro Tip for my benefit because it’s a growth area for me, but what are some ways to really get our arms around this business of prioritizing?

Lee Kantor: A lot of people struggle with this, and here’s some techniques that you can use that help you find the one that works for you. But this is a great kind of portfolio of ideas when it comes to prioritizing.

Lee Kantor: The first thing you have to do is kind of just do a brain dump where you just list all the the stuff you have to do and all those things that are kind of weighing on you and just get them all down on paper so you can see them all.

Lee Kantor: And then, here’s four different types of strategies to prioritize. The first one is the eat the frog. And the thinking behind that is you do the hardest thing first, what’s the thing that’s going to have the most impact, the biggest bang for the buck. Just work on that and make sure that gets done each day. The second strategy is the ABC method, where you take all the tasks and then you kind of in your head, you just go, “Okay. What are all the A, B and C tasks? Which are the most important, second most important, and third most important?” And then, just work on the A’s, and then you go through that and then the B’s and the C’s.

Lee Kantor: The third strategy is the Eisenhower or the Eisenhower Matrix, or the Stephen Covey kind of matrix, where you’re putting tasks in one of four quadrants. You make a box, put four boxes within that one box, and then you delineate between important and urgent. And that’s another great way to kind of sort through your list of things you have to do and decide which are the most important.

Lee Kantor: And then, the last thing – one of my favorites – is called time boxing. And this is you take all those tasks and you just pop them right into your calendar and you just put them directly into the calendar, just put a time. And then, when you have a calendar and I know I lean heavily on mine, I look at my calendar every day and I know I do certain things at certain times. So, when the thing is in your calendar, you’re more likely to do it. So, you just take your task and just put them in the calendar, put scheduled time for them, and then knock them out the time you’ve scheduled.

Lois Rusco with TurningPoint Breast Cancer Rehabilitation and John Jackson with Christian Brothers Auto

July 1, 2024 by angishields

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Lois Rusco with TurningPoint Breast Cancer Rehabilitation and John Jackson with Christian Brothers Auto
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Lois-RuscoLois Rusco has been an entrepreneur for more than 20 years. She has started and operated three profitable businesses. Recently, she sold her virtual office company and has focused on philanthropic engagement.

Lois has a BBA in Accounting and an MBA in Marketing/Management. Her background also includes work with large consumer packaged goods companies in accounting, finance, sales, marketing/brand management, and she also worked in public accounting (former CPA), and business consulting with BDO.

Lois has served TurningPoint as a volunteer, Board Member, and Treasurer on the Executive Committee, on staff as director of development and interim executive director prior to being named Executive Director on February 1, 2024.

She has supported TurningPoint through prior sponsorships and believes in its mission as she has family and friends who have and continue to battle breast cancer.

Follow TurningPoint on LinkedIn and Facebook.

John-JacksonNo matter what he has done professionally, John Jackson has always been in the people business. For several years, he was a pastor.

Two and a half years ago, after several years as The People Officer in the C Suite of a successful West Coast Tech Start Up, John decided he was ready for a change.

He was looking for a small business to purchase that would allow him to install and protect the culture of the business. Christian Brothers Automotive was the perfect fit.

John left the tech community of Nashville and moved to Atlanta where he purchased the Sandy Springs location. CBA-Sandy-Springs-logo

Connect with John on LinkedIn and follow CBA on Facebook.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studio in Sandy Springs, Georgia, it’s time for Chamber Spotlight, brought to you by CorpCare, your Employee Assistance program partner. Caring for them because we care about you. For more information, go to CorpCareApp.com. Now here’s your host.

Lola Okunola: Hello, everyone. Welcome to the Chamber Spotlight Podcast, brought to you by CorpCare, an employee assistance program company. I’m your host, Lola Okunola. And today we have two special guests, Lois Rusco, the executive director at TurningPoint Breast Cancer Rehabilitation Center, and John Jackson, the owner of Christian Brothers Automotive, here in Sandy Springs. We’ll be discussing their organizations, what makes them unique, who should be their customer or who needs them. And we’ll be exploring any potential synergies between the two businesses. Welcome, Lois and John.

Thank you.

Thank you.

Lola Okunola: So, Lois, we’re going to start with you. Um, please tell us about TurningPoint Breast Cancer Rehabilitation Center. What makes you unique? I’ve heard bits and pieces here and there. But tell us. Tell our guests today and our listeners.

Lois Rusco: Absolutely. We are a 501 C3 charitable organization, and we provide rehabilitative services to breast cancer survivors along their journey. We promote and provide evidence based services. And so we have doctors of physical therapy on staff who are specially trained in oncology, physical therapy and helping breast cancer patients to move their arms, help them with lymphedema, help them with chording issues, things like that, but really here to help them just improve their overall quality of life and improve their breast cancer journey for a better result. In addition to physical therapy, we also provide one on one counseling and group support, and that’s also virtual as well as in person. We do nutritional counseling. We also do specialty oncology exercise and massage therapy. So it’s really a holistic approach to our care so that we can help that person get back to where they were, or even better than they were before they were diagnosed with breast cancer.

Lola Okunola: Wow, that sounds really thoughtful and impactful. Like, how did you how did this come about? Like was someone maybe the founder? Did they have a family member or something? Like, how did you think of this?

Lois Rusco: Yes. What what happened was our founder, who’s Jill Binkley. She is a two time breast cancer survivor and a physical therapist. She founded our organization 20 years ago because on her breast cancer journey, she could not find the care that she needed to be able to get back to raising her arms to even get a plate off a shelf or, um, you know, just everyday activities or even cooking or gardening. And she just found that there was a huge void in that area. So she developed Turning Point to address those needs. She started in a one room location in Dahlonega, and, um, she and another woman started the organization with physical therapy and massage therapy, and it’s grown ever since, over the last 20 years that we are providing all these extra services to, to help them through their journey.

Lola Okunola: So now you said you’ve grown. Um, are you still based in Dahlonega or I’m assuming you’re now maybe closer to Sandy Springs? Or who do you. We are actually.

Lois Rusco: In Sandy Springs. We have a clinic here in Sandy Springs, just off of Northridge and Highway nine. Okay. Um, We recently opened a satellite clinic in Atlanta, uh, that opened last year, um, around end of August. And that has been put in place to address the underserved needs of the black and LGBTQ communities in downtown and south Atlanta. And, um, we’re just really excited to have that location open. And all the patients that we’re seeing there are really incremental to what the patients that we see in Sandy Springs. So we’ve had a lot of growth even within the last nine months.

Lola Okunola: Wow, wow. That’s really interesting to hear. So I mean, I’m curious and I’m sure our listeners are too. I mean, you said it’s the numbers are incremental. So are things getting worse or better?

Lois Rusco: Well, no. Um, I guess you could look at it either way, but I say they’re getting better because people are getting diagnosed with breast cancer much earlier. Stage one, stage zero. Because of all the, um, breakthroughs that have been made in research and diagnostic testing. So we are seeing more patients earlier, which is going to bring a better outcome longer term if we see them earlier in their diagnosis. So yes, we’re seeing the growth. But and yes, there’s more people being diagnosed, but it’s good because it’s earlier and they’re catching it earlier. So the outcomes are much better longer term.

Lola Okunola: Okay okay. Well that’s good to good to know. Thank you for that. Um, one of the many benefits of being a chamber member is, first of all, being able to be on this podcast and then also, um, getting, um, free ads in our newsletter. And I know that Turning Point always has something going on. I have noticed that every month. So do you want to share some of those things, some of the the events that you have, why you do them? It sounds like it’s a lot of fundraising, but it also sounds like really, um, you know, fun events as well.

Lois Rusco: Yes, we do, uh, have a number of events throughout the year. And yes, they’re all very fun and I think they are anyway. But but, um, we kick the year off with a gala in March, and that’s our largest fundraising event of the year. We usually have 350 to 400 attendees. And, um, the money there goes towards our specific programs exercise, physical therapy, massage, those types of things as well as our operational support. And then we follow that up with a golf event in June, which we just finished, which was very successful this year. It was our second year. And that tournament benefited the Our Georgia outreach program, which goes to rural Georgia. Many people in rural Georgia don’t have great access to quality cancer care, and it could take them a long drive. They may not be able to afford to get to our clinic. So we have an outreach program to provide financial assistance as well as virtual appointments, or we can provide transportation assistance to get them to our clinics. So that golf event supported that initiative. And then we also have a pickleball event for the first time this year. It’s coming up in September. So we do appreciate being able to advertise those through the chamber. So you’ll be seeing that one too. But that’s going to be at September 21st, which is a Saturday. And then we finish out the year with a final golf event that we partner with, toys for tots, and it’s actually in December. So the weather, you never know what you’re going to get. But we always have a blast. Um, and that’s a really great event. Um, the pickleball and the golf event in December, uh, we raise money to keep our operations open and to also fund our Atlantic clinic. So lots of fun times.

Lola Okunola: Yeah, lots of fun events, but for an amazing cause to.

Lois Rusco: Yes, very much so. Yeah. To to help these breast cancer patients is just it’s really rewarding. And to see them improve as they go through their treatments and therapies is just amazing.

Lola Okunola: Wow. Thank you. Thank you for all you’re doing. Um, Lois, we thank you for sharing that. Thank you very much. Um, now we’re going to move to John, and we’ll come back to you again, Lois. Um, John, thank you again for coming. Um, and finally, we’re getting to do this. I know you’ve been wanting to be a guest, and and I’m so happy that you can finally make this one. Um, tell us about Christian Brothers Automotive, Sandy Springs and what sets you apart. I mean, I don’t want to draw conclusions from the name, but I have a little idea. But I’m going to let you tell us.

John Jackson: Yeah, well, first of all, thank you. It’s a privilege to be able to have this opportunity. So thanks for having me. But the I think the brand distinctive. We’re a 40 year old a little over 40 year old nationwide brand about 300 locations nationwide. We’re a premium aftermarket, uh, auto repair service. So I think the thing that when people always ask me, okay, there’s repair services everywhere. What makes you guys a different. Um, the brand distinctive is you’ve already identified a little bit that it is a Christian brand. So we base it upon treat your neighbor like yourself. And I tell everybody that works in our team. Whoever walks in that door to our mother, brother, sister, father, we take care of their car like it was a family member. And that’s a little bit unique in our industry. I think most people walk into a car place, feel like I’m about to get screwed. Yeah. So their their defenses are up and all of that. And we work hard every day to deal with people with honesty, transparency and integrity. And I think that’s reflected. Now. We’ve got a 4.7 on Google with over a thousand views. If you go to look at that, most of those comments are about how they’re treated, the transparency, the honesty that we deal with people when they walk through the front door.

John Jackson: So we try to build relationships with people, not just fix their cars. And by doing that, build a relationship of trust that the perfect partner for us is somebody who truly wants to take care of their goal. And we become a partner with them in that of not over prescribing repairs or things like that that they don’t need, but providing for them good maintenance, good care for their cars. We’re all holding on to our cars a little bit longer, it seems these days with the pricing of cars. And so you want that car. I know you want that car last. And so we’re trying to do is help people as economically as possible to, to extend the life of their car, make sure that car is safe for them and their family as they’re driving in it. So that would be the huge brand distinction for us, is that we really do try to treat people the right way, treat them fairly, and do this industry in an honest and straightforward way.

Lola Okunola: That is so refreshing to hear. I mean, I the first time you told me about it, I was like, wow, that’s amazing. Um, we all I mean, in Atlanta, you cannot not have a car. I mean, right, so I mean your car and with the pricing of cars, as you said, I mean, it’s this expensive machinery. It’s an asset that you it has to run and you have to fix it. And that breaks down. It’s just nice to know that there is a company out there that’s really looking out for you. Are there any particular cars that you service or do you service all cars?

John Jackson: We service everything except we don’t do the EVs yet. The Teslas and things do work on the hybrids, but we don’t do the full EV components yet. That’s a whole nother category that we have some brands out in Colorado that are test marketing this, but so we’re working on the conventional parts.

Lola Okunola: Well, I mean, the EV discussion is probably another podcast.

John Jackson: That’s a whole nother podcast for sure, because.

Lola Okunola: I’m reading and seeing that a lot of car manufacturers are kind of dialing back on their EV. Um, production.

John Jackson: Yeah, I won’t even dive into that. But let’s schedule another call and.

Lola Okunola: Wow.

John Jackson: All those reasons on another call.

Lola Okunola: Yeah. Well, tell us, um, tell us exactly where you’re located. And just maybe a few tips, you know, for car owners. Like what? What are the things that they should pay attention to? You know, some people are really good with maintaining their vehicles and some people are really bad. Like they wait for the check engine light to come on. I don’t think you’re supposed to do that. Right. So, like, what are those key. Give us some quick things that people need to to do and know when to call you.

John Jackson: Okay. Well, first of all, location. We’re we’re on the north side of Sandy Springs. We’re about a mile south of the Chattahoochee, where it goes into Roswell. So we’re at the northern end of Sandy Springs, um, up near the north exit that, uh, Lois referenced. So we’re not each other, uh, I found. And secondly, I think the main tip is change your oil. You’d be amazed how many people just kind of ignore that every thousand miles. It’s not that expensive. But that is the lifeblood of your vehicle. And then the other thing is, is it’s all about your authority and your position on your vehicle. But understand these are regimes and that they run and they there’s multiple fluids that go through that, those engines and components and those things wear out over time. And if you just drive them until it breaks, it’s probably going to be a more expensive repair if you maintain it like you would your home, or so you know. We look at this as like for many people, this is probably the second most expensive investment you make in life.

John Jackson: You’ve got a home and then you go to your car. So it’s something that we feel like, um, you would want to take really good care of. And that’s where we can partner as the experts, the guys out that are able to step in. And we always, when you come in to do an oil change with us, we’ll give you a courtesy inspection and tell you about a life of all those fluids. We’ll check your filters for your brakes, your wipers, all those things that are just kind of nuisance maintenance issues that people don’t really address until they break. Um, we can tell you about where they are in the lifespan of those issues. So that would probably be one of the bigger things. You just kind of stay aware and maintain slowly along as you go, instead of waiting for the massive breakdown that then you go, oh my gosh, it’s going to cost this much money to repair my car. Yes, it’s expensive to do that. So it’s it’s cheaper actually to maintain it than, than it is to do the big repair.

Lola Okunola: It’s a great tip. Thank you so much for sharing. Um, so now I want to talk about, first of all, I see that given, you know, your respective businesses, I can already point out some similarities and you might not see it, but everybody has a car. I’m gonna assume everybody in Atlanta has a car. Everyone on this call has a car. Most of our listeners do. And then on, fortunately, everyone knows someone that’s dealing with or that has dealt with breast cancer. Um, you are both very passionate about doing things the right way and caring for people. Do you see any way that you could potentially work together? I mean, being that you’re close by Lois and them need turning. Turning point. Um, need some, you know, funding. And, you know you are all about good causes. Is there any way that you could work together? Potentially. And sometimes, you know, on these calls there really isn’t any real synergy. But sometimes we find synergy in places that we didn’t even expect. You know, maybe it’s some sort of drive that you help promote, um, John or something that you, that turning point does with, um, Christian Brothers? No pressure. But do you see anything?

Lois Rusco: I actually do.

Lola Okunola: Okay.

Lois Rusco: I do. I passed by your building every day on the way to the clinic.

Lola Okunola: Oh, wow. Look at that.

John Jackson: Why haven’t you stop, Lois?

Lois Rusco: Because my car just now has 3500 miles on it. So I will come in and get an oil change.

John Jackson: Okay.

Lola Okunola: I was going to say she’s waiting for the check engine light to come on.

Lois Rusco: No, I actually don’t do that. But anyway, I see some synergies, honestly. Um, I’m a faith based individual, and the reason I’m here at Turning Point, I believe, is because I was led here. I was always in an entrepreneur or consumer packaged goods. And so I just thought it was interesting when you were the one on the call this morning, I’m like.

Lois Rusco: Somehow we’re being brought together, but I think there’s a synergy just because of how you want to care for your customers. We want to do and provide the best patient experience. And I think there’s a huge synergy there, just how you treat people and how you want to work with others is really how we want to do that as well. So I see that as a synergy. And of course we can always use funding. Um, one of the things that we’re looking at now is getting a little more creative with how we fund and doing more corporate partnerships, and we’re just kind of kicking this off. But we’re looking for people to be a transportation partner. For example, we pay for folks to get here, Although many people have a car, we do have a lot of patients in Atlanta that don’t. And or they’re they’re not able to drive. So we provide transportation assistance through Lyft or Marta to get them to our facility and to get them back home. So that could be a way that we could partner. Um, I don’t know. That was just one of my thoughts, but, um, I just think you’re from what you explained with your organization. I really think that we kind of have the same mindset and want to, um, lead our organizations in the same manner.

John Jackson: Absolutely. First of all, I love that because I agree, not every organization is committed to excellence. So it’s really kind of a bright, shining star when you’re finding other people that are that are really making that attempt day after day. Yeah, I love that part of it. Um, but I think the faith component drives who we are as well. Um, we as a brand. And I don’t have a date for you yet, Lola. But in November, our brand nationwide does what we call a national day of service. And we reach out to organizations like Turning Point, like churches, like other area ministries that have qualified people who are kind of at risk. And my guys come in and volunteer their day. My vendors donate parts, and we do free service on cars for women, single moms, people who are at risk in the community.

Lola Okunola: That is so amazing.

John Jackson: Yes, it’s an annual event once a year and I’ll get you the date when we lock on it in November. Another thing we do, we’ve actually I’m going to say this very carefully because one of our owners said it on the news recently and everybody started calling, we’re the free cars. We don’t have a ton of free cars, but we do frequently, um, people will donate a good used vehicle. It’s got some mileage on it, it needs some repair and things like that. They’re moving on to a newer vehicle, but it’s not a junkyard car either. And we will invest from our foundation in the repairs of that vehicle. And we have in the last year, given away two free cars to moms who, um. And I’ll just this is one of the more moving stories for me. Um, a church in down in Atlanta was rescuing a woman that had been sex trafficked, and she was trying to get out of that. She had a couple of small kids, and she got a job. She’s getting her life together, and her engine blew up. And these guys call me and said, can you help? And I said, I don’t have anything on my life.

John Jackson: Let me check. So I sent an email. There’s 17 of us in Atlanta to, uh, the other owners around town. And one of the guys said, you’re not going to believe this. We just finished working on a car. The lady we’re going to give it to, circumstances changed you and made it within 24 hours. We handed that woman a key to a brand new car. Not a brand new, but for her, a new car that she was able to continue at her job, take care of her kids, and keep getting her footing in life where it needs to be. So it’s fun for us to be able to not. We don’t want to be a garage in the community. We want to be a light in the community. So it’s not just fixing cars with people. It’s, um, looking for opportunities, our brand distinctive is called the nice difference that we try to find ways to not just fix your car, but help you, uh, and as you come across our path, if there’s ways that we can be of assistance, we try to go the extra mile to help people that way.

Lois Rusco: That’s wonderful.

Lola Okunola: I am blown away. That is amazing.

Lois Rusco: It’s amazing what you’re doing. That’s great.

John Jackson: I love to hear from Lois. In November, she started up a couple of ladies for me that need some free service on their car, so.

Lois Rusco: I’m sure that we might have some of those that would really, really appreciate that. And, you know, we can always use volunteers. We have all these events that we do. We’re always looking for volunteers. So there could be some synergies there as well. But I would gladly tell people about your service. And um, and if there is an opportunity, if we hear about it, we could maybe refer to you and just see what could happen there. Awesome.

Lola Okunola: Yeah, um, John, please, if you, I would love for you to share that information with me. I would love to put it out there, if that’s okay with you. Um, just, you know, so we can partner with you and help you in any kind of way. That’s really amazing.

John Jackson: Like I said, we don’t have a date yet. We we normally always do it late Fall, something like that. So I will definitely be in touch with you about it.

Lola Okunola: Yeah. See? Look at that. We always think there are no synergies and then we find it.

John Jackson: Breast cancer recovery and garages. Whoo!

Lois Rusco: Yeah, I know.

Lola Okunola: Who would think?

Lois Rusco: One of the other things we may be able to work on as well is we are. We need awareness. We need people to know that we’re here. We’ve been here for 20 years, and the first thing people say is, I’ve never heard of you. So if there’s a way that we could just get our information to your employees that might benefit in this area because we do, um, treat in Georgia, but we also have that virtual program where we’re licensed in Tennessee, North and South Carolina as well. If you have, um, locations in those areas, it might be beneficial. Um, for the folks within your organization. Either they might have it or may have a family member that could benefit. So if there’s something there just to get the word out, um, to folks, that would be great too. Awesome.

Lola Okunola: Okay, well, is there anything else? I mean, I want you to to take this opportunity to, um, give out your contact details, your address so people that are listening know exactly where you are and you know how to how to get more information. Just before we wrap up, Lois, do you want to….

John Jackson: Lois, do you want to go first?

Lois Rusco: Sure I will.

Lois Rusco: Yeah. We’re, um, our Sandy Springs clinic is located at 8010 Roswell Road, and we’re in suite 120, and that’s Atlanta. And then my email address if people want to contact me for any more information, it’s l r u s c o at my turning point. Org and then our clinic phone number is (770) 360-9271. And we’re open Monday to Friday 730 to 630.

Lola Okunola: Awesome. John.

John Jackson: Okay, uh, we are at 8630 Roswell Road, right down the road. Did not realize this. Um, and my email is John J. Owen Jackson at CB auto dot net. Uh, you can reach us at the office here at (770) 992-0906. And I think it was that it we just given info.

Lola Okunola: Are you open every day?

John Jackson: Great question. We’re open from 7 to 6, Monday to Friday. Uh, we are not open on Saturday or Sunday. We believe in work life balance for our team.

Lola Okunola: I’m not surprised, John. I’m not surprised.

Lola Okunola: Wow. It has been such a pleasure. Thank you both so much for joining us today. Um, thank you for sharing your incredible work. And I mean that like, incredible work. Thank you to our listeners. Thank you for tuning in to the Chamber Spotlight Podcast, brought to you by CorpCare. Until next time. Take care.

John Jackson: Thank you.

Lois Rusco: Thank you.

 

Tagged With: Christian Brothers Automotive, TurningPoint Breast Cancer Rehabilitation

BRX Pro Tip: 5 Free Courses to Upskill Your Online Marketing

July 1, 2024 by angishields

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BRX Pro Tip: 5 Free Courses to Upskill Your Online Marketing

Stone Payton: And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, today’s topic, upskilling your online marketing.

Lee Kantor: This a great time when it comes to learning. There are so many opportunities for folks to get more skills when it comes to, especially, online marketing. Here’s five places to go where you can get some more classes, you can learn more, you can get certifications. These are all things that can help you, especially if you’re young and you’re trying to kind of change careers or just get deeper into a marketing career. But here’s some places you can go.

Lee Kantor: Number one, Google has an Academy. Google has some learning online classes where you can learn about AdWords, you can learn about all kinds of Google things. So, you can go to Google and they have free courses. Meta, which is Facebook and Instagram, they also have free courses you can take. LinkedIn has some courses, some of them are free, some of them you have to pay for.

Lee Kantor: Four, TikTok Academy, that’s another one where they have a bunch of classes to be good at TikTok that will help you kind of up your TikTok game. And lastly, and probably most importantly, is HubSpot, which is a great tool, that allegedly in talks with Google to be bought. But HubSpot is another place where you can go, and they have a ton of free courses where you can become a ninja at HubSpot, and then you can use those skills to get more clients depending on what your career is.

Lee Kantor: So, those are five places you can go. There’s a lot of other places. A lot of the email marketing or email marketing automation tools have free courses that you can take to become a ninja in them, so you can check that out as well. But these free courses typically have some sort of certificate or certification of completion. And then, you can put that, add that to your resume or add it to your skills on LinkedIn, and it’ll help you maybe get hired.

Lee Kantor: So, those are places I would look if I was in marketing, especially, and/or if I wanted to get into marketing, I would start kind of stacking some of these skills and some of these certifications in order to make myself more marketable.

Build a Customer Database

July 1, 2024 by angishields

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