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BRX Pro Tip: How to Get More Google My Business Reviews

April 8, 2024 by angishields

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BRX Pro Tip: How to Get More Google My Business Reviews
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BRX Pro Tip: How to Get More Google My Business Reviews

Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, here’s a hot topic, how can we get more Google My Business Reviews?

Lee Kantor: [00:00:11] Yeah. I think a lot of business people aren’t using Google My Business enough. Something to keep in mind, we just recently had a webinar with an SEO expert. The folks at Rainmaker, Ed Bardwell shared this, and he said that having a lot of Google My Business Reviews is really important, because Google is still kind of the 800 pound gorilla when it comes to how people search for things.

Lee Kantor: [00:00:35] So, if you want to show up on Google better and SEO things are working a little less effectively as they had in the past, Google My Business Reviews are kind of a cheat code to this, where the more Google My Business Reviews you have, then Google trusts you as a provider of these services. So, it’s in your best interest to have some sort of a strategy to build out your Google My Business Reviews.

Lee Kantor: [00:01:00] So, here’s some kind of simple ways that you can be getting more Google My Business Reviews. Number one, log in to your Google My Business page and click Get More Reviews. It’s pretty much that simple. This is going to help you create a short URL that you can now share with people to encourage them to review your page. You can take that short URL, you can print it on a QR code, and you can have it at your place of business. You can put the link on your email signature. You can include the link on all correspondence with your customers.

Lee Kantor: [00:01:36] And then, if you do this kind of relentlessly, you’ll see you’re going to start getting more and more Google My Business Reviews. And just by asking folks, “Hey, do you mind reviewing the business? Here’s the link.” And it sends them right to the exact right spot so that people can review your business locally.

Lee Kantor: [00:01:53] And the Pro Tip is always respond immediately to anybody who posts a review, just thanking them for posting the review. You know, whenever there’s an opportunity to engage, engage.

BRX Pro Tip: How to Measure ROI of Your Business Podcast

April 5, 2024 by angishields

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BRX Pro Tip: How to Measure ROI of Your Business Podcast

Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, today’s topic is measuring the ROI, the Return on Investment, for your business podcast.

Lee Kantor: [00:00:13] You know, I know so many times we’re asked at Business RadioX, How do you measure ROI? How do you measure ROI? And in our case, at Business RadioX, we measure our ROI by connecting a sale or a sales conversation to a guest or a listener of the podcast. It’s really that simple. It’s easy to track if a guest bought something from you. It’s difficult to track if a listener bought something from you, so you’re going to have to ask. And if you don’t have a system to ask, then you’re really not going to ever know how this person heard from you.

Lee Kantor: [00:00:48] Now, if a guest bought something from you, it’s going to be obvious because you have a picture of that guest. Usually, if you’re a Business RadioX client and having a picture of them in the studio with you. If they’re a listener and you’re not asking, then you’re never going to know if they heard the podcast or not. So, if you’re not asking where the customers heard of you, then you’re not going to be able to track either one, so that’s kind of on the client at that point.

Lee Kantor: [00:01:16] But another way to gauge ROI in terms of increasing brand awareness is by serving your customers and asking them if they’d miss your podcast if it was gone. You know, again, surveying your clients or people that are in your industry about your podcast is important if you want to know if your podcast is working. Now, how valuable is your podcast to the people who are most important to you?

Lee Kantor: [00:01:41] If you’re not getting business and no one cares about it, then you probably should stop doing it. But if you want to measure the ROI of it, you’re going to have to ask your clients some questions and be able to track if your client or a guest listened to the podcast, and that is what helped them make the decision to choose you as the service provider. But a lot of folks don’t want to do that kind of work and they don’t want to ask those kind of questions, so it’s difficult for them to measure the ROI of the business podcast.

Lee Kantor: [00:02:13] But ultimately at Business RadioX, we measure it by connecting dots between the guest, primarily, and the sale. And we recommend that if the client cares about the listeners, then they should be asking every sale if they have heard of the podcast or not. And if they’re not doing that, they’re never going to get a true measure of the ROI.

BRX Pro Tip: How to Set Up a Podcast Studio

April 4, 2024 by angishields

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BRX Pro Tip: How to Set Up a Podcast Studio

Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, let’s share a few tips on setting up a podcast studio.

Lee Kantor: [00:00:10] Yeah. If you want to set up a professional podcast studio, you know, we’ve been doing this for a long time, we each have studios in our house and we each have studios in a location. Some of the basic equipments that we recommend are microphones, obviously, mic stands, headphones, and a mixer of some sort. Some people get away with just using their laptop, but we prefer a mixer. Then, you have to find a room to record in. I think that it’s important to have some sound dampening material around the room to avoid echoes. And then, some mic socks to get rid of some of the pops, maybe a pop filter if that’s really an issue for you.

Lee Kantor: [00:00:51] Something else to think about, if you’re going to do any video, then you’re going to have to add in some lighting and some cameras. If you want to have one camera or a multi-camera, you’re going to have to think about that. And have some interesting background or interesting visuals around the room to make the room more visually appealing. And at some point you’re going to need some software to edit stuff, whether it’s audio or video. And you’re going to have some way to post and distribute the content and the service to also host the podcast.

Lee Kantor: [00:01:23] So, those are some of the elements to set up a podcast studio. It can be as simple as just using your phone, but the more serious you are about it, it’s going to require a little bit more equipment. It’s not super expensive, but there are more things that you have to buy and use if you want to have a really high quality podcast studio going.

Author and Speaker Scott De Long

April 3, 2024 by angishields

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Workplace Wisdom
Author and Speaker Scott De Long
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Scott-De-LongDr. Scott De Long is a serial entrepreneur who has built three previous companies from the ground up.

The successful exit from each has positioned him to continue his thirst for knowledge and experience and cultivated a return to the education system where he not only received his doctorate in leadership studies, but also taught courses in both communications and entrepreneurship at the university level.

Dr. De Long’s latest book, “I Thought I Was A Leader…A Journey to Building Trust, Leading Teams & Inspiring Change” details his journey and explores the power of transformational leadership. I-Thought-I-Was-a-Leader-book-cover

He is also the co-host of The CEO Podcast, a biweekly show delving into the most important topics and issues facing today’s business leaders.

For more insightful content from Dr. Scott De Long, visit http://ScottDeLong.net, follow him on Instagram @ScottDeLongPhD, LinkedIn and Facebook, or catch his show Lead2Goals and TheCEOpodcast on YouTube.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: [00:00:07] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for workplace wisdom, sharing insight, perspective, and best practices for creating the planet’s best workplaces. Now, here’s your host.

Stone Payton: [00:00:32] Welcome to another exciting and informative edition of Workplace Wisdom. Stone Payton here with you this afternoon. You guys are in for a real treat. Please join me in welcoming to the broadcast author, speaker, educator, entrepreneur with Lead2Goals, Dr. Scott De Long. How are you man?

Scott De Long: [00:00:52] I’m doing great, man. I really appreciate you having me on here. I just I just love talking about building better organizations.

Stone Payton: [00:00:59] Well, I have really been looking forward to this conversation. I got a ton of questions, Scott, and I know we’re not going to get to them all, but, uh, I think a great place to start would be if you could articulate for me and our listeners, mission. Purpose. What are you and your team really out there trying to do for folks, man.

Scott De Long: [00:01:18] And the real thing that we’re trying to do is to get people to recognize that work doesn’t have to be work. Work, work can be fun. And having people looking forward to getting into the office on Monday morning, or getting with their people, and then figuring out a way of making that work together so that, that that our our bigger purpose, the organization’s bigger purpose comes alive. Everyone’s on the same page and having a great time doing it.

Stone Payton: [00:01:47] Well, it sounds like noble work if you can get it. A fun and enjoyable pursuit. I got to know, man, what is the back story? How did you find yourself doing this and serving these constituencies?

Scott De Long: [00:02:02] Man, that’s going to be there is a story behind that. Um, I grew up, I’m 64 years old, so I grew up in the boomer generation and with all command and control leaders in my life, whether they were my coaches on the athletic field, the first bosses, even my father. Right. I had all these people that were just the smartest men in the room. You just do what they say. And then it would get done. And as I was starting out, my my business career, um, I kind of embodied that. I was I was that guy as well. And it worked for me. It worked for me in a sense that the work got done. It was about the time and unfortunately it took to late in my life. But about the time that I turned 50 that a light bulb came on and I realized that it’s that it’s not about being the smartest guy in the room. And it’s not about command and control, but it’s about the people that you’re with. I craved having people in my life, and I found that while I was while I was a value to them, whether it’s I’m helping them with their career or providing a paycheck or on the sports world, I could hit a tennis ball, you know, if I could help people when people were calling me. Something happened about that time I got injured and I couldn’t play tennis anymore.

Scott De Long: [00:03:25] And when I was getting phone calls daily about, hey, can you come out and play with me? Can you come out and help my team? Can you come out? All that I got hurt and the phone stopped ringing. And I realized that people weren’t around me for who I was. It was for what I could do for him. And that was tough. That was real tough. So I’ve been on this journey ever since to create this path for myself and then to transfer it to others to to get people to recognize and understand what true leadership really is. And we have a process that we call principled leadership. And there’s three elements. I mean, it has everything that that that transformational leadership has and servant leadership has. It has all of those things. You still need to be that type of leader. But there’s three principles that I came up with in my life that transformed who I was, how I go about things and my business. And those are humility, empathy, and probably the most controversial one vulnerability. Um, and I’ve been and I’ve been not just. Preaching those. I’ve been working to live those values, and I’m getting better at it, and I’m not where I want to be yet. 14 years later. But man, am I so much further up that path than where I started, you know, 14 years ago.

Stone Payton: [00:04:53] So as I understand it, one of the areas that you’ve developed some specific expertise and specialized knowledge in and have found a way to serve organizations and the people who lead them, is on this topic of bridging generation gaps in the in the workplace. Can you speak a little bit to what drew you to that, uh, that specific niche, I guess, and what you’re trying to do there?

Scott De Long: [00:05:21] Well, what drew me there was the need. It was what people were talking about. I hear so many people, especially older folks, whether those are in the gen older joke books and the Gen X or the boomers talking about the younger people, the millennials and the Gen Z’s, and and they talk about all the negative things about them. Right? They were the generations that had a trophy for everything. And and they don’t have a strong work ethic or not the same work ethic that that we had when we were growing up. And in fact, I’ve heard several people call them lazy and and I just don’t buy it. I don’t buy it. It’s not that these young people don’t want to work. They just don’t want to work for us, for the way that we thought work should be for that command and control structure. They’ve got more to their lives than that. So we take it even further. And I say that, listen, these Gen Z’s. Then they’re not just our our employees, they’re also our customers. So shouldn’t we have more of these folks around us to teach us what it is that our future customers are going to want? But even more than that, these Gen Z’s are more than just customers and employees. They’re our future. So my point is this that there’s a lot we can teach younger generations, no doubt about it. Right. The things that we learned growing up that that serve us well. But there’s so much more that we can learn from them, too. If we would just eliminate some of the biases that we have. And work and treating these people as who they are individuals and as people, not as a group of people. Right? You can make all kinds of of bias and prejudices against groups of people. We do it all the time, inadvertently or directly. We do that. These are human beings. And they’re individuals. They have individual talents. They have individual ideas, and those are ideas that we should want and we do need.

Stone Payton: [00:07:32] So I’m operating under the impression that a I don’t know if it’s fair to call it cornerstone, but an important piece of, uh, generating meaningful results with and through these individuals. An important piece of this must be the way we frame up our communication. And now I’m thinking, because I’m getting educated by you, not framing up our communication for a generation, but but framing up our communications so that it serves our intent with Susie. With Billy. Right.

Scott De Long: [00:08:05] Exactly. Exactly true. In fact, we’ve created something that we call the communication hierarchy. And the communication hierarchy suggests this, that the that the more the greater the potential for conflict. And and I and I use conflict a little differently. The conflict doesn’t have to be a war or a battle or fight. A conflict could be just be a difference of opinion. So the greater the chance of a difference of opinion, the higher up this communication hierarchy should go. The top of the of the top of the hierarchy is a face to face communication. It just is. And the reason for that is because I can see your body language. I can I can read your facial tone, see your body language. I can hear the inflection in your voice. All the things that that that are important for full communication. It’s not just the words I say, how I say them, and the actions and the and the emotions that are in my face or my body while I’m saying them. Below that is having a zoom call or a teams call where you have some kind of video transfer of communication. And the reason being is because I can still see your body language, your facial expressions, and I can hear your tone of voice. And if you can’t do either of those, then pick up the phone and call, because now I can at least hear the inflection, the pace at which you’re talking.

Scott De Long: [00:09:24] So we’re three levels down already on this communication hierarchy before we get to the fourth, which is the primary source of business communication today. And that’s email. Mm. That’s way down the list below that is text. Below that is smoke signals and carrier pigeons. And there’s even one thing below that. And that is making an assumption I know what you’re thinking or what you’re going to say. The lowest form of communication is assumption. Mm. So let’s take a look at the generational differences. So the Gen Zs and the millennials, the digital natives if you will, their preference is is texting right. Or SMS or typing with their thumbs on their phones. That’s just their preference. That’s what they grew up with. That’s what they know. And they’re not very good at that face to face communication, which boomers I mean, that’s what we prefer. We prefer getting in the same room with somebody and talking to them. So those are the kinds of things that we can teach them, which is the value of this face to face communication or being closer in proximity or not looking at a screen to talk to somebody but looking in somebody’s eyes. Certainly there’s some things that they can learn from us. At the same time, there’s things that we can learn from them.

Scott De Long: [00:10:46] Not everything has to be a face to face talk. We can use short message services and text and slack and things like that for non-controversial issues. And in fact, emails go to email. I’m not an anti email guy. I like email, but I think email, instead of how it is used as a primary form of communication, should be used to memorialize a conversation. I tell you, face to face is the top. The problem with face to face communication? There’s no written record of it, right? Yeah, people’s memories fade and all of that. So. So what I suggest to folks is that that if there’s a chance for conflict or a difference of opinion, pick up the phone, get on a zoom, or better yet, go face to face. And then afterwards send an email. Thanks for the call. Here’s the things we discussed. We agreed that you would do A, B and C, and I would do D, E, and F. I really appreciate your time. Thank you. That memorializes that conversation and it’s clear and. If I’ve got it wrong, if I didn’t understand. Which happens all the time in communications. Right? You you say something, I hear something different. If I’ve got it wrong, it’s there in black and white. And that person could pick up the phone and say, hey, hey, Scott, both of those points are right, but the other two, I’m not quite sure we’re on target.

Scott De Long: [00:12:05] Let’s talk that through. Right. So it gives us the tools. We have the tools available if we use them all in the appropriate manner to bridge some of these gaps that we have in communication and within the generations. So let me tell you, one of the things that I think is really important about how can a boomer, you know, get along with a Gen Z. Talk to him. Find out who they are, what makes them tick, what’s important to them, what do they like and what do they dislike? And not just on the tactical level, not just on the level that says, hey, here’s what we need to get done by Friday at 2:00. But to find out who they are and what makes them tick by asking them some open ended questions about them and what’s important to them. Treat them as people. Treat them as the people like you’d like to be treated. There’s the the golden rule, which you treat people like you want to be treated. Then there’s the platinum rule, which treat people the way they want to be treated. Find out how they want to be treated. And you do that through communication. It just it just sounds so simple to me.

Stone Payton: [00:13:11] Well, it does sound simple and maybe it is at some level, but in my experience, it’s not always easy. Well, now that you’ve been at this a while, what are you finding the most rewarding? What’s the most fun about the work for you? Ah.

Scott De Long: [00:13:26] I you know. I don’t do drugs, but when I get through working with clients and I see the light bulb come on with them, it’s like I’m high. It’s it’s it’s just so cool. I mean, when I first start talking with clients. I’m a little backwards in my thought process. To them they say, well, what are you talking about? This, this, uh, this open communication and stuff. Just tell people what you want them to do and they’ll do it. And I talk about getting commitment versus compliance and how to go about doing that. And and I’m very hard to argue with on these points, but it’s completely different than what people are used to doing in their business lives, especially managers. After three four weeks and I see the light bulb comes on and they say, wow, I tried that and I tried it at home. And boy, it worked at home too. Like it’s I get such a high from that. Like my heart just pounds. And I mean, there’s times like I was with a client this morning and my eyes welled up with something that he said about something that he tried and that it worked. Right. It was just so cool.

Stone Payton: [00:14:29] So how does the the whole sales and marketing thing work for a practice like yours? Like how do you get the new clients? Are you at a point now where they’re kind of coming to you, or do you still are you still out there shaking the trees a little bit?

Scott De Long: [00:14:44] Combination of both. Um, most of my clients throughout my career, um, doing this work have been come, come through word of mouth. Folks that I had worked with in companies that I’d worked with in the past saying, hey, you know, I got the guy for you. Um, or, um, uh, individuals that that know the kind of work, work that I do and say you need to talk to my boss, things like that. Um, but we still do social media marketing, and, um, we’ve got a couple lead funnel things that we do. We do webinars and bring people in and give them a taste of the work. Um, and then we have another thing that we use is what we call quiz funnel. So we, we produce these quizzes about either leadership ability or conflict resolution or dealing with with something in your workforce, whether it’s intergenerational or not. Uh, communications, all that. We have quizzes specifically for this, for you to rate yourself and to see where you fall as compared to other people in your line of work or in your in your position. And that provides a source of it’s kind of fun and it gives them some things to think about, but that those turn into leads. People read that and say, yes, this is interesting. I need to know more. And they pick up the phone and call and um, so we get some, some business like that. But honestly, most of it’s word of mouth people that have worked with me in the past will tell other people, I’ve got the guy for you, and especially when it comes to conflict resolution. I had one just recently where a friend of mine, um, who was a coach himself, was given this this guy and the guy as the guy was telling about his problems with his partner. The guy goes, yeah, you need to talk to Scott and how to work through the conflict between the partners. And so even people that are you’d consider my competitors will will hand me some folks that if it fits in my in the area that I, that they think I can help them.

Stone Payton: [00:16:46] Yeah. Doing good work is a marvelous sales tool and it’s got.

Scott De Long: [00:16:50] It seems to help. Yeah, it seems to help.

Stone Payton: [00:16:53] Well, let’s dive into that for a moment if we can. The work. And it sounds to me that you can address a broad array of issues, but let’s kind of go back to this generational thing. What would uh, especially I’m, I’m intrigued to know, like what the early steps of, I don’t know, I guess you’d call it an engagement. Like what happens? I guess you got to sit down with the the people in leadership first, right? You got to get them really bought into this for it to work and be sustainable. Yeah. Just walk us through a little bit about what an engagement might look like, especially on the on the front end.

Scott De Long: [00:17:24] They come one of two ways. And and the one that’s most typical. And I work with a lot of entrepreneurial companies, people with 50 to 200 employees. Mhm. And um, the entrepreneur who is great at launching something, getting it off the ground all of a sudden finds himself stuck, either doing too much work or beyond his ski, you know, out skiing out beyond his skis. So he starts hiring. He I say he it’s not always a he but women, frankly are better at this work than we are about this. The dealing with people than, than men are especially men that grew up with this command and control structure. So the CEO will call me and say, I’ve got a problem with this, with my team. I’ve hired some really smart people to do some of these management jobs, and they’re just not meeting my expectations. So we diagnose and figure out what some of the problems that that he’s experiencing are. And then I start working with the teams, usually in a group setting. I like doing the group setting, and we teach either a course or a workshop on whatever that issue relates to. If it’s conflict, if it’s teams, if it’s trust, if it’s communication. Um, we have about eight different courses that we teach, but during the course of that, uh, time that I’m together with their team, I come to find out these people all are smart and they all want to work, and they’re not the problem.

Scott De Long: [00:18:51] The problem is the guy at the top not letting go. Right? So those that almost while I’m getting hired to help the team, it almost always goes back into individual coaching with the C level person that hired me, because that’s the bottleneck of these people being able to really do what they want to do. And then one of the things that I teach is that no matter what the issue is, it is 100% on you to fix it, even if that other person is completely wrong. And you ask yourself this, what is my part in this? And then we work on that part, that thing that you could be doing better because you can’t control people, you can’t change people, but you certainly can influence people through your actions if your actions are appropriate. And when they’re not appropriate, you influence them in another way, right? It just gets worse. It makes the conflicts even even more difficult to deal with. So, uh, the other way that it comes in is, is the CEO say I will do some coaching, so we do some coaching and then he says, can you do this with my team too? And then we bring it down. And then with the teams it’s almost always um, in a group setting.

Scott De Long: [00:20:01] Although lately there’s been a few folks and this and this was interesting, there’s been a few folks that have asked me to work with some of their VP level folks to get them ready to take to get to the C level. And in three cases in a row they were all women. So it was really strange to have an old white guy write teaching young women 40 year old, 42 year old women. Where their power really lies. And it’s not. In the barrier has always been what it took for them to get to where they were and that this, this dominance that they had to, to, to do, to, to get there, to kind of live in this man’s world that they had to is not the thing that’s going to get them to the sea level. It’s the use their natural beauty, uh, talents and their femininity. And I’m not talking about sexual femininity. I’m not talking about flirting. I’m talking about the things that make women better at this than us. To get to that sea level, go back to your roots and get into that vulnerability, that that humility, that empathy, that there’s so much better than men are at anyway. And they break some barriers and then they get themselves freed up to get into that sea level. That’s really cool.

Stone Payton: [00:21:16] Well, it occurs to me, as you’re describing your work and I and I can hear the passion in your voice, and I know our listeners can as well, that the but it occurs to me that the, the more of this work that you do, the better at it you get, the more equipped you are to serve. And it’s like a flywheel, right? It’s it’s, uh, it’s that is uh, that’s got to be incredibly rewarding and a real, uh, ongoing growth process for you yourself.

Scott De Long: [00:21:45] It absolutely is. It does a few things. I’m a lifelong learner. I didn’t get my doctorate until I was 60 years old. Wow. Um, so I like education. So I approach my clients to find out what it is that that I can learn from them, too. That’s part of the humility piece, right? That and I define humility as this, that there is value in every human being. And I can learn something from everybody. I’m even talking about that homeless guy on the street. There’s something that that guy can teach me. And for me to go and learn from them is really important. So learning from my clients constantly and upping my game and just like. I believe we are smarter than me. So the combination of us. Right. So. So I ask a lot of questions. My my coaching is all about questions. It’s not about giving the answers. It’s about asking the questions. And in that two things happen. One, the people realize that they have it within them as well. And two, I get smarter in the process. It’s just a wonderful job.

Stone Payton: [00:22:52] So I’m going to switch gears on you for a moment if it’s okay, because I want to hear a little bit more about this book. I thought I was a leader and, uh, yeah. So what prompted you to to write the book? What’s it about? Tell us a little bit about that.

Scott De Long: [00:23:07] Well, it’s a combination of a lot of what we talked about already, but a combination of my journey and, and where I came from and this and this, um, always being in leadership positions and whether it’s on the athletic field where I was named the captain or the or in the in the business world, where at 25 years old, I was given a job where I was in managing people that had been with a company 25 years. Even at a young age, I was always in this leadership, in these leadership positions. About the second or third. Um. Page. In the book, there’s a line that I wrote and it goes along with I thought I was a leader. Dot, dot dot is what the is, what the cover says. But in the book I write, I thought I was a leader. It turns out I was just an asshole. And honestly, that was walking into the room believing you’re the smartest guy in the room and telling people what to do as opposed to helping them build up. I think there’s three functions of a CEO. I think. I think they’re there to help cast a vision that people can get excited about.

Scott De Long: [00:24:14] I think they need to provide the resources for the organization time, money, whatever it might be. And I think the third and maybe the most important of the three is for them to build future leaders. I didn’t do that in my early career. I didn’t build future leaders, I built people, I built followers, people that would do what I said I was going to do. And what I found in these past 14 years is that my life is so much more rewarding now with this new approach than it ever was before, when I was making money getting things done. I call it GSD getting stuff done. I don’t use stuff like that. But um, I was good at GSD and through other people fine. But that didn’t enhance their lives. It just got them their paycheck. And what I find is that when I’m when I have some influence with others and that it’s to their benefit as well, that’s when, uh, you remember the Grinch who Stole Christmas when the Grinch’s heart grew three times, you know, around Christmas. Like, that’s how I feel. That’s how I get to feel now.

Stone Payton: [00:25:24] Did and did.

Scott De Long: [00:25:25] It’s great.

Stone Payton: [00:25:26] Did you find that some parts of the book came together real easy for you, and you struggled with some other parts, and did it all come together easy for what was the process of writing the book like for you?

Scott De Long: [00:25:38] It it was a lot more difficult and encompassing than I thought. I am not a natural writer. I had to learn to write when I was getting my graduate degrees, but I was learning to write in an academic style. But writing a book, you know, 6000 words per chapter, getting ten chapters in plus an introduction. You’re putting 66,000 working the formula, understood the formula, but combining the lesson with the the right story and then putting it in the right order to keep and captivate the the reader’s imagination was difficult. It absolutely was. I thought, well, he could write 2000 words a day of chapter 6000 words. I can write a chapter every three days. No I couldn’t, it didn’t work like that. It it took almost a year for me to put this book together. And, you know, sometimes you just you go sit at the desk and there’s just this writer’s block. It’s like, I don’t know how to start. Right. And and there’s ways of getting around that. But but there’s days I just didn’t feel like it. There’s there’s times where I said, I wrote a whole bunch of stuff and I said, that’s crap. I had to throw it away. Um, I had I was fortunate enough to have a former client who is a writer who agreed to become a developmental editor with me, and so I would send her the work, and she just did such a great job of keeping me on task that I actually made her the coauthor. Uh, while the content is mine, she made it work better. She just did. And, um, and and Sarah became the coauthor. And when in fact, she was probably more of an editor. But but it helped me so much having that person there that I think she needed the credit or I believe that she needed to have credit.

Stone Payton: [00:27:36] Yeah, well, I got to believe that as much as this book is surely serving other people and organizations, I got to believe it. Probably living through that process of having to commit those ideas to to paper probably helped solidify and crystallize your own thinking and equip you to be that much better in the field. Yeah.

Scott De Long: [00:27:57] Absolutely. Agree, I no doubt. In fact, I talked to my wife about this all the time, you know, not all the time, but often. And she says you needed to write that book. It was good for you to do that. And I can’t agree any more than that, that it was good for me to write it. As much as I hated the process, I really didn’t enjoy writing it. I loved getting it done, but I didn’t like writing it.

Stone Payton: [00:28:26] So I don’t know when you’d find the time. I mean, you’ve got a radio show. You’re you’re an author, a speaker. Uh, but I’m going to ask anyway, outside the scope of the your field of work, hobbies, interests that you pursue that you know, my listeners know that I like to hunt fish and and travelers. There’s something that you nerd out about outside this space.

Scott De Long: [00:28:51] My my passion these days, and it’s been fairly recent is pickleball.

Speaker4: [00:28:55] Are.

Scott De Long: [00:28:56] I am getting out playing a couple hours a day, probably five days a week, just smacking the crap out of this little plastic ball and having fun. And there’s a community here in my town that, um, you know, I show up to the courts, there’s eight courts. There’s always people there. Put your paddle up and you get in a game and people welcome you. Like people are having fun smiling. I get some exercise, I get to chase a ball around. Uh, and I’ve been doing that for almost a year now, and, um. The learning curve was was steep and now it’s slowing down because the better I get at it, right. I’m not going to grow as fast as I did at at the beginning, and it’s just been a blast. I love we love to travel too. I mean, I love to go places and see things and see how other people live. Um, but pickleball is my daily, uh, passion. And then travel is my, you know, a couple times a year, get out and take extended trips and do some fun stuff.

Stone Payton: [00:29:55] Well, I’m so glad I asked. I do think, though, it sounds like you would you would second this emotion that giving yourself that, um, that white space I call it is important for, you know, the rest of your life and family and all that. But I think for me at least, it kind of, it sort of recharges me so I can get back at the core work and that much more energized. Is that true for you as well?

Scott De Long: [00:30:19] Absolutely. I there’s very little, very few things in my life now that I, that I have to do that aren’t fun. I love my work, I love pickleball, I love travel, I get to see kids and grandkids. That’s all fun. Yeah, you know, crap happens once in a while, but big deal. Just do that and move on. But most of my life is filled with things that bring me joy.

Stone Payton: [00:30:43] So, you know, I can’t just glide by the radio show thing when I was stalking you on the internet earlier. I learned that you that you have a radio show. Talk about that a little bit. What are you doing with that?

Scott De Long: [00:30:55] Well, it’s called the CEO podcast. And it started because a good friend of mine who’s actually a client, um, I had heard that he was thinking about moving on from his business, and I was trying to and he’s probably 14 years younger than I am. Um, so I thought, I’ll go over to his house. It was only a mile and a half away, go over his house, will share a beer, and we’ll have some conversation. And it was just such a great time. I hadn’t done that before with him. And we just we talked about business and personal and we just talked. Right. It was great. The very next week he said, we need to do that again. So he came over to my house and we sat in my backyard and same thing. Had a beer, um, had a bite to eat. And we were just talking halfway through that, uh, conversation. Was such intense conversation that I said, people need to hear this. They need to hear what we’re talking about. So we put together a podcast and we just finishing up our our fifth season. Wow. And uh, and it is it is called the CEO podcast. It was first cocktails entrepreneurs and opportunity. And we thought, yeah, we’re drinking too much. So let’s make it conversations with entrepreneurs about opportunity. And um, we just in the last two seasons we brought on guests about every other time as well.

Scott De Long: [00:32:15] So before it was just Vince and I having a conversation in the backyard. And then, uh, season four, we brought on guests, but they had to come to my house. Like, we had to be sitting around the cocktail table having, you know, coffee or a drink or whatever and having fun. And then this last season, we finally started doing some on zoom so that we didn’t limit our circle of who we can talk to. And so the guests reengaging and interesting is all it’s just, again, the starts. It’s not in detail. Interview. It’s a conversation, and it’s the kind of conversation you’d have sitting around the cocktail table with friends. But we talk about business stuff. Um, sometimes it’s nonprofit world, sometimes it’s the for profit world. Sometimes it’s about developing trust. Sometimes it’s about working with employees. There’s the conversations go from wide range events. And I are both entrepreneurial, uh, CEOs. And so we’ve we’ve had to wear all the hats in the company. We’ve been the janitor. We’ve been the guy that built the thing. We’ve been the sales person. So we have a wide range of experience. And then both of us kind of believe in this leadership philosophy that I espouse. And again, I call it principled leadership because of those three principles that need to be added in in order to really bring it to life. And again, humility, empathy and vulnerability are the key.

Stone Payton: [00:33:44] Well, I think it’s marvelous that you’re doing that. And I can speak firsthand at how rewarding it is to get on the air with smart, passionate people. You meet some terrific folks, you learn a lot. You capture a great deal of thought leadership that you can turn around and share with other people that can profit from it. So I’m gonna I’m gonna, uh, continue to follow your story and tap into that show as well. But before we wrap, I wonder if we could leave our listeners with a couple of actionable tips, and it could be around this bridging the the generational gap in the workforce or something broader, if you like. But I’d love to leave. Leave our folks with, you know, something to read, something to do or or not do, but just leave them with a little something. They can walk out of this and look, gang number one tip is reach out and have a conversation with Scott or somebody on his, uh, team and get your hands on his book. But, uh, yeah, let’s leave him with a couple of tips if we could.

Scott De Long: [00:34:44] Sure. And the things that I’ve already talked about, um, but I really want to reinforce, especially with this generational workforce issues that we have, you know, it’s so easy to point down and say, look at the problem with these people, right. Um. What we’re missing in that is that they’re people. So we need to treat people as individuals and not lump them into a group. Not everybody who’s in Gen Z has the same traits. These are individuals, so treat them as individuals and find out who they are. So that’s the first tip. The second tip is to think about this communication hierarchy and recognize that the the the greater chance for conflict or a difference of opinion, the less you want to send an email. At least pick up the phone. If you can get on a zoom call, do that. Better yet, if you can walk down the hall and go talk to them, go talk to them. The communication increases exponentially the higher up that communication hierarchy that you go. And while texting is great to say, hey, meet you at 5:00 or I’m five minutes late or just kind of noncontroversial things, it’s fine. But when you get into subjects that are deep, when you get into subjects that have emotion, when you get into subjects that have differing opinions, and especially if the stakes are high. Climb that ladder, go higher in the communication hierarchy and you’ll do much better.

Stone Payton: [00:36:15] Well, that is terrific, Council. I am so glad that I asked. All right. What’s the best way for our listeners to have a more substantive conversation with you or someone on your team? Tap into your work, get their hands on this book, get to the radio, show whatever coordinate coordinates you feel like are appropriate.

Scott De Long: [00:36:32] Yeah, there’s there’s lots of ways. I mean, my company is called Lead to Goals. Lead the number two goals. Comm you can get to the website on there’s phone numbers and emails and all those kind of things you can get in touch with. But I answer every email I get as well. Scott at lead Tools.com send me something. I will answer that. I’m also on LinkedIn. It’s Scott DeLong, PhD on LinkedIn. We have Instagram. Like there’s so many channels that people can get Ahold of us. Um, but I really suggest just sending an introductory email. Then we could pick up the phone or have a zoom call, and we can chat about whatever it is that you want to chat about.

Stone Payton: [00:37:14] Well, Scott, it has been an absolute delight having you on the program. Thank you for your insight, your perspective. Keep up the good work, man. What you’re doing is so important and we sure appreciate you, man.

Scott De Long: [00:37:29] Thank you Stone, I appreciate you inviting me on.

Stone Payton: [00:37:32] My pleasure. All right, until next time. This is Stone Payton for our guest today, Doctor Scott DeLong. With lead to goals and everyone here at the Business RadioX family saying we’ll see you again on workplace wisdom.

 

Tagged With: Scott De Long

BRX Pro Tip: Links on the Chain Method for Selling

April 3, 2024 by angishields

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BRX Pro Tip: Links on the Chain Method for Selling
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BRX Pro Tip: Links on the Chain Method for Selling

Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, talk a little bit about – I’m going to call it yours. I don’t know if you invented it or just came across it and have really refined it over the years – this methodology, this links on the chain method for selling.

Lee Kantor: [00:00:20] At Business RadioX, we use the metaphor links on a chain to describe our sales process. In that, every action is a link on the chain that elegantly leads to the next action. And so, at Business RadioX, our first link is deciding who would make a good guest on one of our shows. That leads to the next link, which is inviting that person on a show. And then, we schedule that person on a show. Then, we interview that person on the show. Then, we thank them for being a guest on that show. And then, at some point we try to sell them something.

Lee Kantor: [00:00:54] So, those are our kind of basic links on the chain of our sales process or our sales funnel. What are the links on your sales chain? Do you have an organized method of moving people through a funnel? In our case, we’re using chain instead of funnel, but it’s the same kind of concept. Is there an elegant way that your prospect moves step-by-step through your system so they can learn more and see if you’re the right fit for them?

WBE Feature – Women’s Month & Stress Awareness: On-Site Physical Therapy

April 2, 2024 by angishields

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WBE Feature - Women's Month & Stress Awareness: On-Site Physical Therapy
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In this episode of Women in Motion, Lee Kantor interviews Dr. Christine McCallum from McCallum Physical Therapy, P.C. Dr. McCallum discusses her unique business model of providing on-site physical therapy and injury prevention services to companies, particularly in manual labor industries.

She shares her motivations for leaving the traditional insurance-based clinic model, her success in treating workers and preventing serious health issues, and her book “On-Site Physical Therapist: Direct to Employer Care,” which promotes this care model.  Dr. McCallum highlights the importance of companies prioritizing employee health and how her services can address workplace health concerns.

Christine-McCallumDr. Christine McCallum wanted to be a physical therapist since she was in 8th grade. Fortunately, the path she chose placed her in a great position to help employees stay healthy and pain-free.

Christine attended UC San Diego and then the University of Southern California to get her Masters in Physical Therapy. She moved to Colorado immediately after graduation and has made Denver Metro her home. Christine traveled as a PT for a while to North Carolina, California, Arizona & Virginia. Ultimately, she returned to Colorado and Regis University to complete her Doctorate of Physical Therapy in 2013.

For the two decades Christine has worked on promoting and improving services for employees, at their place of work. She’s the owner of McCallum Physical Therapy, P.C. and they work directly with employers to provide on-site services for their employees. From Injury Prevention, Ergonomic Analysis, and Work Conditioning to Physical Therapy care: their services lower employee injuries, OSHA recordables, Workers Compensation claims and save employers money.

Connect with Christine on LinkedIn and X.

Music Provided by M PATH MUSIC

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: [00:00:11] Broadcasting live from the Business RadioX studios. It’s time for Women in Motion, brought to you by WBEC West. Join forces. Succeed together. Now here’s your host.

Lee Kantor: [00:00:31] Lee Kantor here, another episode of Women in Motion and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC West. Without them, we couldn’t be sharing these important stories. Today on Women in Motion, we have Dr. Christine McCallum with McCallum Physical Therapy,P.C. Welcome.

Christine McCallum: [00:00:53] Hi. Thanks for having me.

Lee Kantor: [00:00:54] I am so excited to learn what you’re up to. Tell us about your practice. How you serving folks?

Christine McCallum: [00:01:00] So my company provides physical therapy and injury prevention services at company locations. So we set up a clinic so their workers have easy access to care and services.

Lee Kantor: [00:01:14] So what’s your backstory? How did you get involved in this line of work?

Christine McCallum: [00:01:18] Well, I was kind of tired of the insurance model in which you have to prove over and over to get paid less and less, essentially, and treat more and more patients to match your bottom line. And so I stumbled upon a clinic that served an employer, uh, alcohol, uh, producer. And so I went to work for their, uh, for them. And then I branched out on my own.

Lee Kantor: [00:01:48] And then did you find that certain companies or industries are more open to this?

Christine McCallum: [00:01:56] Yeah, definitely. So, not exclusively, but companies that have a lot of manual labor, uh, companies that do production and fabrication where the employees really are stuck to their job, they can’t leave for an hour appointment. They’re working hard, and might be in an underserved community, like, socioeconomically. It’s really a great place to provide these services.

Lee Kantor: [00:02:27] So how does it work when you meet with the company and you explain this to them, is it something that they’ve heard of before, or is this a new thing when you start working with a company?

Christine McCallum: [00:02:40] Well, it’s not new. The military has proven this model since the Vietnam War, and BTS are in every unit in the military. So,it seems unusual, I think, to companies in the main sector. So companies that are self-funded, meaning they pay for their own insurance claims, they’re very interested in trying to keep their bottom line down for health care costs. And so, I can promote injury prevention services, I can promote decreased portables, decreased worker’s comp claims, but also improved employee health and awareness of their health. And so those are the kind of the cost, uh, items that I mentioned. And I work directly with the employers, so we don’t go through any insurance, there’s no insurance reimbursement. We just talk about how many hours they might need on site. And that’s what we contract for.

Lee Kantor: [00:03:39] And then is it something that they know that. Okay, Chris and her team are there every Tuesday and Thursday, or they come on a regular rhythm.

Christine McCallum: [00:03:48] Yes, exactly. We usually have a regular rhythm because the employees, it helps them to see you there on a regular basis. There’s a little bit of a learning curve, usually for the employees, but once they figure out what physical therapy can do for them, which is just not an acre of pain, but help them get the care they needed. You’re pretty busy most of the time.

Lee Kantor: [00:04:13] Now, can you explain? I mean, physical therapy? I guess people hear that word and maybe they are unclear on what it means. Like what does it mean in this context?

Christine McCallum: [00:04:22] So physical therapists are educated at a doctoral level, and we are positioned to be the first provider for any pain issues, minor health issues and musculoskeletal issues. And that’s just discounting any of the injury prevention and ergonomics. So a physical therapist, if you have a headache, a physical therapist is appropriate to screen you for something that might be more serious and they would refer you out, or to determine if it’s a tension headache or coming from your jaw or something like that. So,if you think about going to a primary care physician, usually they’re going to refer you out without much actual care. And a physical therapist can provide you with some care. And if you need to be referred out, we we know when that is.

Lee Kantor: [00:05:15] And can you also, like give me homework, like if I have like a lower back pain, can you say, you know, what do these stretches every evening before you go to bed or something like that as well.

Christine McCallum: [00:05:28] Yes. Great question. Ultimately, physical therapists, we want you to walk away with tools to manage your own condition. And we are movement specialists. So we’re going to help determine why you are not moving well, why you don’t feel well. And we’re going to get we’re going to help you do the right things and send you off independently, so that you don’t need us over and over.

Lee Kantor: [00:05:54] And now, is there a story you can share? Maybe that kind of maybe an anecdote? Obviously don’t name the person, but can you explain like a reason that they came to you and then some things that you recommended that helped them get on a better track?

Christine McCallum: [00:06:11] Sure. Yeah, absolutely. A very dramatic story is someone that I knew from the workplace. I had seen them walking around and interacted with them, and they were going on vacation the next day, and they had a pain in one of their muscles in their back. And so, we talked about that, the person they started mentioning some other symptoms, like. A little bit of blurred vision and some other things. Found out that they had had a ski crash eight weeks prior with a helmet on. As it turned out, the issue that this person needed help with was they had a small bleed in their brain. So but their the fact that they could come to me because they had this rib pain or this muscle pain, and then I found this other thing might have saved their life. And so we got them the care they needed. They’re doing fine. They’re back to work. But if they had not had access to health care at their work site, they probably would have ignored it. And it could have been a very bad outcome.

Lee Kantor: [00:07:14] And that’s really where the value of this. I would think the value comes in a couple of fronts. One is you’re going to share information to help them be proactive with their health. Number one, but also you can triage these things that in real life, if this wasn’t there, like you said, they’d ignore it or they’d push it off to, oh, well, you know, I go every year to a doctor, so I’ll wait till then to mention it. And, and they could be missing out in an opportunity to really improve their health. If they kind of dealt with it sooner than later.

Christine McCallum: [00:07:47] Yes, absolutely. On both fronts. You know, sometimes a musculoskeletal issue, it just takes one session and a stretch or two to get somebody feeling better and moving better to avoid something that you classify as an injury. And on that same front, people can’t leave their job if they’re on a some kind of production line. And if they do leave their job for a medical appointment, they are not getting paid. So then the company loses money, the employee loses money, so they just don’t go. And so having that access, telling them you need to go see a doctor because I think it’s this or I can help you come today, come tomorrow, and you’ll feel better, you know, in a few days. So.

Lee Kantor: [00:08:31] This must be such a rewarding work because you see the results, because you’re there all the time of your work pretty quickly, where a lot of people are in your field, you know they treat someone. They may never see them again.

Christine McCallum: [00:08:43] Oh yeah. Totally. I mean, I have patients that I have employee friends I would say that I’ve saw years ago, and I see them and their kids are in high school now, and it’s so awesome. One to help people to, to really know their whole, um, social structure and to have a relationship with them. It’s super rewarding.

Lee Kantor: [00:09:04] Now, recently you published a book. Can you talk a little bit about your book, the on site physical therapist direct to employer care?

Christine McCallum: [00:09:12] Yeah, absolutely. The reason I published this book, wrote and published this book is. During the pandemic. I really understood how underserved our essential workers are, because I was in some of those places where people were working, or 15 or 18 hours a day. And I really wanted more BTS to understand that this is a viable practice model. Most recently, I learned that the average career for a physical therapist once they graduate from school is five years because they get burnt out, and that burnout comes from super high patient volumes. They might have to see 15 patients a day. And then the pay scale is certainly not going up at the rate that they would expect. Insurance reimbursement is going down. So, you have to see more patients to make your clinic profitable. And none of those things are relevant when you’re providing direct to employer care. Every patients can see a physical therapist in every state of in the US without a physician prescription. So there’s no barrier there. The reason you have to get a prescription when you use insurance is because the insurance requires it. Well that’s silly. Your primary care doctor is not going to help you with a biceps strain, and you’ve just wasted time and money. So we’re direct to employer care really takes away all of those barriers. And I really want to know that this works well and it’s super rewarding. It’s a bit more lucrative than working in a clinic. Everybody wins.

Lee Kantor: [00:10:58] Now, what was the process like writing a book that seems pretty overwhelming, especially, you know, you have a full time job running a company. So how did you how did you make that happen? Can you share a little bit about that for the folks who might be considering writing their own book?

Christine McCallum: [00:11:13] Sure. Yeah. It would not be written if I hadn’t hired a book coach. And I happen to have a friend who is a book coach. And so she told me what she could do for me. And essentially, we had multiple conversations about what this book was about, what my goals were. And she we developed an outline together. And so she kept that process moving. And so then I went to self publishing, and I chose a company where you can select what you need. Do I need editing? No. Do I need proofreading? Yes. And then they work. They provide the distribution services for you, and I get to keep all the rights to the book, which was important to me. When you go through a standard publisher, you don’t. Your royalties are pretty low. But the bigger thing is you don’t get to keep your content. So get a book coach, do a lot of research, and I would utilize self publishing. That’d be my recommendation. But do it. It was fun.

Lee Kantor: [00:12:19] Now, what was the like time commitment? Like, how much time were you spending on this every day? Is it something that you were like, okay, every morning I’m going to spend an hour writing, or how did you fit into your schedule?

Christine McCallum: [00:12:32] Well, I think I think the book coach helped with that. I because I’m my own boss and I have two, two clinics, two different companies. I could ask one of the employees to work another day or another half day a week, and then that would give me time at home to do some writing. But, you know, there’s a lot of nighttime and weekend writing as well. So but being your own boss is kind of nice to have that, uh, schedule flexibility.

Lee Kantor: [00:12:59] So you just fit it in when you could fit it in. But your coach was holding you accountable to so much production over a certain period of time.

Christine McCallum: [00:13:06] Yeah, yeah, it was a little looser than that. But every now and then I’d get, get a, you know, an email. How’s chapter three going? I got you know, so.

Lee Kantor: [00:13:16] So now in your business, is there any, uh, events or anything coming up that you’d like to talk about?

Christine McCallum: [00:13:25] Wwell, I’ll be at the Webbank conference in two weeks. Super excited about that. Get to see all my lady wives. I don’t have anything else coming up. We just finished the National Conference for Physical Therapy that was in Boston, and we did some book promo there and lots of networking with people in direct to employer care and occupational health, which is occupational health, is what we would what we call working with employees. It’s not just workers comp, but it aligns well with total worker health. So, I have an employee going on a paternity leave, so I’ll be doing some extra clinic work, which is great because I love being in the clinic, too.

Lee Kantor: [00:14:10] Now, can you, uh, share with our listeners why it was important to you to get involved with WBEC West? And how has that organization helped you?

Christine McCallum: [00:14:20] Well, it was important to me, on a couple of different fronts. When I first started this business eight years ago, I really needed some mentorship and I needed a community. And I certainly got that from some of the local courses that I took with wBEC West. One being, how to become a platinum supplier and working on procurement and understanding that, but we ended up with a little, I’ll just call it a little posse. And so we reach out to each other if we had a question and, you know, all different industries, but we were all in it together because we’d taken these courses. Supplier diversity is very important to me. And, and I’m understanding now how important it is to a lot of companies. And so to be able to get into that pipeline and make some great connections to help business has been invaluable as well.

Lee Kantor: [00:15:18] Now, can you talk a little bit about your ideal customer who would be a good fit? A perfect fit for you as a client?

Christine McCallum: [00:15:29] The company would be a company that really cares about employee health. It’s not just something that they write on a piece of paper and has employees that are less likely to seek care or to seek help and, and need some education on what good health and what feeling good and what working good is. The company might have some problems with presenteeism or some higher worker’s comp costs related to musculoskeletal issues. And again, it could be, you know, it could be anything in production or warehousing or transportation or manual labor construction. Those are all very viable places that I might seek out.

Lee Kantor: [00:16:20] Now, is it are some symptoms that an organization might want to have a conversation with you? Uh, like if a lot of workman’s comp issues are coming up or they have some absenteeism, uh, are those kind of symptoms that, hey, maybe we ought to have somebody come in here and be on site.

Christine McCallum: [00:16:39] Yes, yes for sure. So people that have aches and pains that they don’t know why they have them. A lot of retention issues. Presenteeism. I think probably more than absenteeism and presenteeism being that their productivity just isn’t great and the morale is kind of trickling down from someone that’s not happy. They might might be unhappy because they don’t feel well or because they don’t feel cared for. And being on site allows, allows them to feel cared for, and then they understand that the company is on their side.

Lee Kantor: [00:17:17] Now, if somebody wants to learn more, have a more substantive conversation with you or somebody on the team, what is the website? What is the best way to get a hold of you?

Christine McCallum: [00:17:27] Two ways. My website is MacCallumpt.com. Or they can email me directly at chris@maccallum.com.

Lee Kantor: [00:17:40] And MacCallum is MacCallumpt.com.

Christine McCallum: [00:17:46] You got it.

Lee Kantor: [00:17:47] Well Chris thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Christine McCallum: [00:17:53] Thank you. I love doing the work and I’m super happy you asked me on.

Lee Kantor: [00:17:57] All right. This is Lee Kantor. We’ll see you all next time on Women in Motion.

 

Tagged With: McCallum Physical Therapy, P.C.

Navigating the Intersection of Art and Business with Lola Okunola

April 2, 2024 by angishields

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Sandy Springs Business Radio
Navigating the Intersection of Art and Business with Lola Okunola
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In this episode of Sandy Springs Business Radio, Lee Kantor interviews Lola Okunola, the Director of Growth at the Sandy Springs Perimeter Chamber and a mixed media artist. They explore Lola’s role in creating programs for business owners, her transition from entrepreneur to chamber director, and the benefits of chamber membership for businesses. Lola discusses balancing her Chamber duties with her art, which is inspired by her Nigerian heritage and fashion. She shares her success in promoting her art through social media and galleries, and the importance of quality in business. The episode highlights the significance of sharing one’s work and the Chamber’s role in fostering business growth.

Lola-OkunolaLola Okunola, an award-winning mixed media artist, draws her creative inspiration from the rich tapestry of African culture and fashion. Born in Knoxville, raised in Atlanta and Lagos, Lola’s roots trace back to Nigeria through her parents.

With a diverse professional background in IT and informatics, Lola embarked on a unique artistic journey that blended her love for technology with her passion for art. She holds degrees from both Georgia State University and DeVry University’s Keller Graduate School of Management, where she honed her skills and developed a multifaceted approach to her creative endeavors.

Lola’s artistic vision has taken her to the forefront of the contemporary art scene, with exhibitions and shows hosted at prestigious venues such as The Scene Art Gallery, Zari Gallery London, Jennifer Balcos Gallery, Spotlight on Art at Trinity School, and West Elm Stores in Atlanta and Houston. Her work has been celebrated for its ability to bridge the gap between traditional African aesthetics and contemporary artistic expressions. 41BE5BA2-09A8-440D-A773-BC49237F0F06

In addition to gallery exhibitions, Lola’s art has graced the walls of Northpoint Mall, where her captivating pieces have invited shoppers to immerse themselves in the vibrant fusion of African and global cultures. Lola’s artistic journey took an exciting turn when her work was featured on the hit CBS show, “Bob Hearts Abishola.” This exposure catapulted her into the spotlight, allowing her art to reach a broader audience and inspiring viewers to explore the rich complexities of cultural fusion.

Lola’s dedication extends beyond the canvas; She is the Director of Growth for the Sandy Springs Perimeter Chamber. She serves on the Arts and Culture Commission for the City of Brookhaven, and is a loving wife and mother to two teenage sons. Her family provides unwavering support for her artistic endeavors and serves as a constant source of inspiration.

Connect with Lola on LinkedIn and Instagram.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: [00:00:07] Broadcasting live from the Business RadioX studios in Sandy Springs, Georgia. It’s time for Sandy Springs Business Radio. Now, here’s your host.

Lee Kantor: [00:00:24] Lee Kantor here, another episode of Sandy Springs Business Radio, and this is going to be a good one. Today on the show we have Lola Okunola. She is the Director of Growth with the Sandy Springs Perimeter Chamber and an award winning mixed media artist. Welcome, Lola.

Lola Okunola: [00:00:42] Hi, Lee. It’s great to be in your chair today.

Lee Kantor: [00:00:47] I know you’re on the other side of the mic, so it’s a little tricky, huh?

Lola Okunola: [00:00:50] It is. I generally tell my guests to relax and here I am like, okay, what do I do? But I’m just going to relax. This is going to be fun.

Lee Kantor: [00:00:58] Exactly. So for those who don’t know, can you share a little bit about your work at the chamber? How are you serving folks there?

Lola Okunola: [00:01:05] Well, so as you mentioned, I am the Director of growth here at the Sandy Springs perimeter chamber. And because of my serial entrepreneurship background and passion for business, it is the perfect role for me because I understand the pain points of business owners. And what I do here is I create programs that help them to. Meet people that they’re trying to meet. Identify who their target market is. Bring them closer to the community. We create events. We convene. We. It’s all about connections. So that’s what I do here.

Lee Kantor: [00:01:54] Now, how did what led you to the chamber? I mean, you mentioned being a serial entrepreneur. I know you’re an artist. So is your work as an artist bring you here, or do you also have experience in other businesses?

Lola Okunola: [00:02:06] Yeah. So I actually used to run my own digital marketing firm, and I was doing digital marketing for small to midsize businesses, restaurants managing their social media and their websites. And so I was doing this with a company that happened to be a member of the chamber, and that’s how I kind of came in contact with them. And I just fell in love with the concept of just meeting and networking and connecting with the community and talking about what we do and meeting people and selling. And then the pandemic came, and as you know, lots of businesses closed down. I lost every single one of my clients and poured myself into my art. And then when it was time to get back into work, I realized that the chamber was there was a role open for me, and I applied, and here I am. It’s been almost two years and I’m loving it.

Lee Kantor: [00:03:08] Now, for folks who maybe haven’t joined the chamber yet or aren’t even aware that there is a Sandy Springs chamber, can you talk a little bit about how to get the most out of a chamber experience? Because some folks think, you know, this is just another thing I got to join, but it’s an important component to a lot of people’s businesses. And there’s a in order to get the most out of it, you kind of have to lean into it a little bit, right?

Lola Okunola: [00:03:33] Absolutely. I mean, I think first of all, we take for granted the fact that we think people know what a chamber does. I think some people think the chamber is an old concept. It’s something for your parents or, you know, it’s not for you. Now, what the chamber really does is it pulls together businesses, um, community leaders, business leaders, anyone that that is in business that is looking for, whether it’s a customer or a client or something, it pulls everyone together and represents them in that community. How do we do that? We do that with events. We do that through advocacy. We do that through workshops. Um, so what we do here is we like I said earlier, we have various networking events, um, for young professionals, for business owners, for business leaders, for community leaders.

Lee Kantor: [00:04:37] But it’s businesses of all size, right? It’s not just for mom and pop. There’s a place for enterprise level, you know, billion dollar businesses or members of the chamber too, right? Like there’s something for everybody. If you’re in business in Sandy Springs, um, there’s a place for you here.

Lola Okunola: [00:04:53] Absolutely. I mean, Sandy Springs has six fortune 500 companies here. I mean, Sandy Springs is actually unique, right? There aren’t that many cities that have that many fortune 500 companies within.

Lee Kantor: [00:05:07] Like, you can throw a rock and hit a couple of them right from there.

Lola Okunola: [00:05:09] Yeah, right from where we’re sitting. And then, you know, we have a plethora of restaurants and then, you know, there’s just there’s the malls and there’s retail. I mean, there’s just so much here. And then we have the medical center right here in Sandy Springs. So it’s a very unique city in that sense. I mean, you have big companies, you have small companies. So because of that, you know, we we put them together, we liaise. You know, the small companies want to do business with the big companies. And so we pull them together. And the big companies want to be part of their community. And we we help them with that as well.

Lee Kantor: [00:05:43] So it must be really rewarding work to make that kind of an impact on the business community here. It’s so, like you said, diverse and thriving.

Lola Okunola: [00:05:52] Yes, it definitely is rewarding. Um, you know, I love to be able to put people together in a room and give people the opportunity to meet people that they ordinarily wouldn’t have met. Um, so it’s just great that we have that ability and that platform to help people convene.

Lee Kantor: [00:06:13] Now, let’s talk a little bit about your art. Uh, have you always been an artist?

Lola Okunola: [00:06:18] Okay. So. Well, my, I’ve always been an artist, but I didn’t know, um, I have for the longest time, um, loved to create, love to mix things. I think before I was even ten, I would get my mom’s, um, beauty products and mix different things together because I was going to come up with my own beauty line, or I would get Kool-Aid and mix it up and put them in bags and freeze them and sell them at. The, you know, grocery store do my own little stand in the summertime. So I’ve always wanted to create and sell. And I think, you know, I didn’t realize that that was my artistic side at the time. But now that I’m older, you know, it all makes sense. But I wouldn’t say that I didn’t consider I didn’t consider myself as an artist until maybe about six years ago. So you can call me a late bloomer, really?

Lee Kantor: [00:07:19] Because, um, I’ve interviewed folks in the past, um, about art specifically, and it’s kind of sad in my mind. Like if you talk to children at a young age, like kindergarten, they all think they’re artists like, or an artist. They like to do all the kind of stuff. And then just, I think it’s either third or fifth grade. Only a few people think they’re an artist, but only the ones that can draw interesting, like everybody else kind of takes that hat off. And they don’t, um, consider themselves artists anymore, which I think is kind of terrible. But I think that, um, you know, there’s an artistic capability in everybody. They just don’t either kind of lean into it or believe that they really are creative or an artist.

Lola Okunola: [00:08:04] I think I think you’re right about that. And I and that’s where encouragement is very, very, very important. Um, aside from the access to, um, skill development, I think encouragement is very, very, very important. Um, when I was in high school, we had an art teacher and that was like my really my I would say it was my first encounter with mixed media art.

Lee Kantor: [00:08:37] And what is mixed media art for people who aren’t familiar.

Lola Okunola: [00:08:40] So it is for me anyway. I use various mediums. So it’s not just a paint, it’s not just paint and a brush. It is other mediums, whether it is rocks or glass or rice or paper or whatever it is, or oil and acrylic, you are mixing media to create a piece of art. And so this art teacher. He had us do this project where we used paper and we used rice and we used glass. And I was so amazed at what I did that I just, I fell in love, I got home and I just would create all these things. And then after about a year, as you know, art is the first thing that kind of gets cut when you know when budgets need to be cut. So I never saw the art teacher again and, you know, never really did anything with art until I would say I want to start having kids. You know, I would like, do little things with them. But still, I didn’t consider myself as an artist. I was just being a mom that was doing arts and crafts.

Lee Kantor: [00:09:48] But even though you were very passionate about it at a young age, there was something that a light bulb went off and said, I really enjoy this. Yeah, but you kind of left it behind because there was no more structure around it.

Lola Okunola: [00:09:57] There was no more structure. There wasn’t any real encouragement per se. Um, but I think that I did have the opportunity to sort of express it in other ways. So, you know, I went on to create a business, a popsicle business overseas where I started from the ground up. I mean, just the art of mixing flavors, right? And packaging it and designing the packaging and, you know, doing the social media. My artistic side came out again there.

Lee Kantor: [00:10:31] So you were getting fulfillment from that side.

Lola Okunola: [00:10:33] I was getting fulfillment. I again, I didn’t think that I was an artist, right. I just thought, oh, wow, I’m building something and I’m making something and people love it. And so I did that. And then because I was doing that so well and I saw how it was working, then I decided to do it as a business and started helping other businesses with their marketing and social media.

Lee Kantor: [00:10:57] And so that’s so that kind of evolved just naturally.

Lola Okunola: [00:10:59] It evolved naturally. Yeah.

Lee Kantor: [00:11:01] And then so then when you got back to kind of creating artistic pieces, uh huh, uh, that was through your children kind of inspired that to just at least take some of the baby steps to get that.

Lola Okunola: [00:11:13] Sort of, I would say. So we, we sort of had this thing that we would do. We love to travel. So every time we would travel, I would tell them, hey, when we get back, instead of writing about our trip, we’re going to create a piece of art that sort.

Lee Kantor: [00:11:29] Of that symbolizes, that.

Lola Okunola: [00:11:30] Symbolizes where we went to. So when we went to Tokyo and Hong Kong, we did that. When we went to D.C., when we went to Italy, just wherever we’ve gone, we’ve come back and we’ve done something. So as.

Lee Kantor: [00:11:43] A family.

Lola Okunola: [00:11:44] As a family.

Lee Kantor: [00:11:44] Yeah. Kind of built this piece.

Lola Okunola: [00:11:46] Well, no. So each person did their own individually. Yeah. Individually. And you know, the kids would always be like, wow, mom, you did that. That looks great, you know? But then again, I just felt like, oh, it’s this is baby stuff. Anybody can do this. I didn’t really. Accepted until I got sick about six, five, six years ago. And I had to have surgery and I was bedridden. I couldn’t really get up, and I had this weird feeling where I wanted to draw. I just I told my husband I was like, I need to, I need to draw. I’m craving it. And he’s like, what’s going on? Anyway, when I was finally able to get up, I went to the art store and I just, I didn’t stop. I just kept creating and my kids and my husband were like, did you do that? What? This is unbelievable. And so I started sending the pictures to friends. At first I was like, hey, what do you think about these things? I didn’t even say that they were my creations. And within a day I sold a piece for $500. Wow. And there’s nothing like money for encouragement. I was like, oh, okay. And, um, the person that bought it for me was a good friend. And she said to me, so how.

Lee Kantor: [00:13:09] Did like, did she say, I’ll give you $500? Or did you say she’d say, how much is this? And you’re like $500 like, because that the pricing of art, to me is an art form because, um, there’s a guy I read, uh, Seth Godin, who’s a marketer, and he says, price is a story. Yeah. So like, there, you know, you can get you can get a shirt at Walmart, you can get a shirt at Nordstrom, you can get a shirt at a boutique. And it could be the same material, but it could be, you know, $5, $10, $1,000 for the same exact garment.

Lola Okunola: [00:13:44] The same thing.

Lee Kantor: [00:13:44] So how did you come up with $500 as a price? And was that your it was it the customer?

Lola Okunola: [00:13:50] Me really? I mean, and I would say, so there’s this saying, um, and I’m going to try and translate it. It’s a Yoruba saying and it’s uh, basically what it means is if you if I ask you to give me a shirt, right. If I, if I say, hey, Lee, pass me that rag, you’re going to throw it at me, right? But if I say, hey, Lee, could you pass me that design, a shirt of mine, you’re going to carefully hand it to me, right? Right. So it’s the way you describe it. It’s the way you see it. I saw my work at the time as it was worth $500. I didn’t think she would pay for it, but I just that’s just what I thought I was worth, right?

Lee Kantor: [00:14:39] And then it becomes, that’s what it’s worth.

Lola Okunola: [00:14:41] And that’s what it’s worth. You know, it’s my time. You know, the effort, the design.

Lee Kantor: [00:14:46] But it’s not. It was never in your mind about the material, because that’s where I think a lot of entrepreneurs and artists kind of get, um, they sell themselves short because they’re like, well, the canvas cost $20 and the paint costs $6. So then it’s worth, you know, $50, like. No. And it isn’t that it’s it’s because it’s what value does it provide to the buyer. Yeah. And that’s subjective. And that’s where it becomes a story. And if you position it like you did, as this is my work of art and it’s a $500 piece of art, which today probably that could be 5000 or 50,000 or 500,000. And it’s the same.

Lola Okunola: [00:15:25] It’s the same.

Lee Kantor: [00:15:25] Piece. Piece. Right.

Lola Okunola: [00:15:27] Yeah. So yeah. But she said to me something that kept me going. She said, keep painting, right. Just keep painting. And I haven’t stopped since. I tried my best to paint and to create as often as I can and to plant seeds. That’s another thing I tell myself and I tell other people is every day plant a seed. A seed could be creating. It could be talking about your work. It could be, you know, looking for opportunities for your work to advance, to give yourself more exposure. Just don’t stop. Don’t stop. Even on the hard days, right?

Lee Kantor: [00:16:09] That you got to do the work right? Like every day you have to do the work in some form or fashion. Now what? Do you have a theme around your art like? What inspires you?

Lola Okunola: [00:16:19] So, um, I am my heritage is Nigerian and so and I don’t know if you’ve ever seen Nigerian attire, but it’s very colorful and very, very beautiful. And I love fashion, so I draw my inspiration from Nigerian or African culture and fashion. And I’m also very intrigued by Asian culture and fashion. Um, even though they seem to be very different, I see lots of similarities. And so I like to fuze the two. So in a lot of my work, you’ll see lots of color and you’ll see a blend of African and Asian in my pieces. So yeah.

Lee Kantor: [00:17:01] So that’s what. And then. Is it on a canvas? Or it can be.

Lola Okunola: [00:17:05] It can be on on wood. It can be on canvas. Um. To be on fabric could be on like my jacket. I have some art behind me. Yeah. So that’s it on Hand-bags. You know where anything can be my canvas.

Lee Kantor: [00:17:21] And then, um, so now how do you kind of marry your work as an artist and your work here at the chamber?

Lola Okunola: [00:17:28] Well, so I think okay, so my work here at the chamber, I think with my personality, I love to meet people, I love to talk to people, and I love learning about what people are doing. I am an entrepreneur at heart, for sure. I’m an artist. But there is also the business of art. Um, so, you know, there’s some people that are artists, but they’re, they’re they they may have never sold a piece of art, right, but they’re still artists. That doesn’t, you know, whether you sell or not, you’re an artist. Um, I think working at the chamber gives me that, um, ability to to know how to go about the business of art. Right? Because I’m, I’m meeting artists every day, as you said earlier. Business is art. Entrepreneurship is art. Whether you are selling a product or selling a service, whatever it is, you are building something, creating something for other people to find attractive enough to pay you for it. Right? And I’m learning from other people as as much as I am helping businesses, I am also learning from them. So it’s it’s a win win, right?

Lee Kantor: [00:18:42] And that’s the beauty of a chamber is where it’s so collaborative and everybody is kind of helping each other raise everybody up.

Lola Okunola: [00:18:50] Exactly.

Lee Kantor: [00:18:51] It isn’t, uh, kind of that zero sum mentality that a lot of people have very transactional. It’s very relationship driven and it’s very collaborative.

Lola Okunola: [00:19:00] Yeah. And I’ve made some amazing connections here at the chamber, obviously. And and what I tell people is this, you know, like you said earlier, you get what you put in, you have to be engaged. I mean, nobody goes to the ATM to withdraw when they haven’t deposited. Right? So, you know, if you’re a member of a chamber, be involved. If you’re not a member of a chamber, join one. It’s your network is your net worth. We hear it all the time. It sounds cliche, but it’s true.

Lee Kantor: [00:19:32] So now regarding your art, how do you kind of get it out there? Do you, um, or is it a galleries if somebody wanted to see it, is it online where they can go to your website and they can see some of it there and buy it there, like, how does that part work?

Lola Okunola: [00:19:45] Yeah. So, um, when I first started, my, my son, who was 13 at the time, was like, mom, you need an Instagram page. I was like, are you? Why do I need that? Anyway? I, I did it and I had so much success with that. So many people have contacted me on, um, Instagram. I mean, I’ve had my work in London and an art gallery there. I’ve been my my work has been on a prime time TV show. I’ve done interviews on live TV. Um, my work has been in galleries here in Atlanta, in Florida and West Elm stores. I mean, I’ve just so had a lot of success.

Lee Kantor: [00:20:27] Like, how does a gallery in London even know you exist? Like, how does that how like that doesn’t happen accidentally, right? Like there has to be some intention and some proactive. Well, you know.

Lola Okunola: [00:20:39] Honestly, in some cases, yes. And sometimes they literally just find you. Right. But you have.

Lee Kantor: [00:20:45] To put something.

Lola Okunola: [00:20:46] Out. You have to put something out there like, yes, you.

Lee Kantor: [00:20:48] Can’t just paint and leave it in your house and wait for someone to knock on the door and say, hey, I want this. No.

Lola Okunola: [00:20:55] And this is what planting seeds is all about, you know? I mean, you your son Max is an artist. You know, I would love to to talk about him as well. Like, it’s all part of the work. Yes. You’re an artist. Yes, you’re a business owner. You paint a picture, you’ve got to put it out there, you’ve got to put it out there. So I post even on days where I’m like, I don’t really like that, or I’m a little shy or I don’t know if I should. And I put it out there and and then you never know who’s going to see it. Um, you never know who’s going to forward it. You never know who it is. I mean, just last week I posted something that I created a year ago, and I just thought, you know what? It’s the first day of spring. I’m just going to put it out there. And I did. And within 24 hours, I got a message from a hotel saying they want to have my work in their hotel, and it’s and it was going to.

Lee Kantor: [00:21:52] Happen, but it was sitting in it was.

Lola Okunola: [00:21:54] Sitting in my studio for a whole year.

Lee Kantor: [00:21:57] A whole year, and no one knew it existed.

Lola Okunola: [00:21:58] No one knew it existed.

Lee Kantor: [00:22:00] And you put it out to the universe and somebody knows it exists now, and they raise their hand and say, hey.

Lola Okunola: [00:22:05] I want it right. I want to have it in my hotel.

Lee Kantor: [00:22:08] And that’s a great lesson for entrepreneurs. Like your fear is holding you back a lot of times when just take the risk and share and you don’t know what’s going to happen next once you put it out. And as the Seth Godin another you know, I mentioned him earlier, he says you have to publish, you have to put it out to the world. You can’t just hold this stuff in and then expect anything good to happen. You have to put it out there. And sure, there’s a risk. It may be crickets and nobody does anything, but.

Lola Okunola: [00:22:40] At least you didn’t.

Lee Kantor: [00:22:42] Say I want it to. That could happen as well.

Lola Okunola: [00:22:44] That could happen as well. You know. You just don’t know until you try. So I’ve had lots I have lots of stories like that where, you know, I just put something out there or I send an email to someone and, or I just pick up the phone and call and say, hey, I want to do this. And they’re like, yeah, we’d love to have you, right?

Lee Kantor: [00:23:03] The world is more welcoming than I think a lot of people.

Lola Okunola: [00:23:07] Think you’re right.

Lee Kantor: [00:23:08] They think like, oh, this person doesn’t care, or they would never take my call or they would. Never be interested, and a lot of times they will be interested and you don’t know until you put in the effort to try.

Lola Okunola: [00:23:19] Yeah, yeah, you just never know. And another thing that, you know, I think people don’t say enough of is, you know, there’s there going to be rejections. Right. So I just told you this wonderful story. But like, yeah, out of maybe every 50 emails I send, maybe I get one response, right? And sometimes the response is not even a yes, right? But don’t stop, right?

Lee Kantor: [00:23:47] No, I agree 100%. And that’s the hardest part for entrepreneurs, that fear of rejection holds them back a lot of times, and they don’t take the full swing to try. And they think that doing the art is enough and doing the art is super important. You can’t do anything without that part of it. But you have to share too. You have to publish. You have to put it out to the world and then let it just play out and and get the feedback from the world and then say, look, maybe I have to adjust some of this. I got to do some of this, or else I can say, look, you know what? I’m going to just keep doing my thing. And and if an audience comes from that, that’s great. If it doesn’t, it’s great to.

Lola Okunola: [00:24:26] Not only do you think, though, that that that what we just talked about is not taught because I don’t think I learned that part, like you hear a lot about, you know, honing in on your craft, you know, making it better, doing the best work you can. But people don’t really talk a lot about showing your work. Right? Right. I agree, because, I mean, I come from a generation where, you know, tooting your own horn is tacky, right? And I think a lot of people are, you know, in that place where it’s like, is this, you know, am I being tacky? You know, I’m supposed to be humble. People are supposed to discover me. Right? Um, and I think maybe, you know, people aren’t taught enough that this is how you show your work, like, do the work, but then you’ve got to show the work you had to show up. You have to be ready.

Lee Kantor: [00:25:25] I think that when it comes to showing your work, there’s an elegant way to do that, and there’s an inelegant way. And I think that the the part people don’t like, the icky part of self-promotion is if it comes across as, look at me how great I am, look at me how great I am. But if you do work and you share and go, hey, this is something I’ve worked on and let the person have the opinion, whether they like it or not, whether they want it or not. I think that’s a more elegant way than than coming across and saying, hey, look at how great of an artist I am. Look at, look at this great piece I did. You know, you should buy this. You know, like that comes across, I think in my opinion too. Forward where put it out there and let the market decide, you know, if they like it or not. But you don’t have to kind of force it down someone’s throat like a like a used car salesman.

Lola Okunola: [00:26:16] Yeah, yeah.

Lee Kantor: [00:26:17] But it’s a I think it’s a tough lesson and it takes it takes practice. And the only way to do it is by putting it out there.

Lola Okunola: [00:26:24] You gotta try.

Lee Kantor: [00:26:25] I mean, like, you put stuff in a gallery, like you invite people to the gallery, you don’t invite them, you know, you don’t tell them to to buy the thing. No.

Lola Okunola: [00:26:35] Come and see my work. Right?

Lee Kantor: [00:26:36] That’s all you’re asking. The ask is just look at it.

Lola Okunola: [00:26:38] Yeah, just look at it.

Lee Kantor: [00:26:39] You’re not asking to buy it.

Lola Okunola: [00:26:40] Feel like it’s nice enough for you to to want in your home. Oh that’s wonderful. Right. But come and see because I’m proud of what I’ve done. Right. And whether you buy it or not, I’m still proud of it.

Lee Kantor: [00:26:52] Exactly. And that’s the thing. You’re doing it for you. Really? Yeah. And you hope that other people come along for the ride, but you’re not forcing them to. I mean, you can’t force anyone to do anything, really. I mean, so you want to just give them the opportunity to participate if they want. Um, and that’s really the ask. And that’s the same with in business too, you know, you might have like you have the popsicle shop, you can’t make someone buy the popsicle, but you can do things to get them to come in the store. And hopefully they come in and try it and they buy it at some point.

Lola Okunola: [00:27:25] Yeah. You know, you create the product or the art piece or the business and you know, and you quality is very, very important. It’s very important to me.

Lee Kantor: [00:27:35] Right. Like that’s table stakes though in today’s world. Like you have to have a good quality you’ve got or you’re never going to get a repeat customer. You can convince somebody once maybe to try something that’s bad, but they’re not going to tell their friends to come back. They’re not going to come back. They’re not going to share it. They’re not going to do any of the things that a business, a thriving business, needs to happen. So quality is table stakes in today’s world, I think. I think it’s very difficult to get away with having a bad product.

Lola Okunola: [00:28:00] Yeah, but I do see a lot of businesses though, that, you know, they, they, they’ve mastered the craft of getting you in the door, but maybe not necessarily the quality. So I think there’s a way. To, you know, you got to learn the getting people in the door, getting people to come out and see and keeping them there, you know, and getting them to tell other people. Right.

Lee Kantor: [00:28:22] But that’s where the good quality, you know, it’s one of those, you know, fool me once, shame on you. Fool me twice. Shame on me, you know, you can get. If a restaurant’s food is no good, you’re not going there twice. You know, they get one shot at that, right? And you’re not posting it on Instagram and you’re not sharing it with your friends. Hey, this place is, you know, in fact.

Lola Okunola: [00:28:42] You might be sharing the.

Lee Kantor: [00:28:43] Opposite.

Lola Okunola: [00:28:44] The opposite. Yeah.

Lee Kantor: [00:28:45] So that’s, um, you know, that’s just the reality. And especially today. And when it’s so easy to share things, people are quick to share if it’s a good or bad. So, yeah, you know, you better be on your game.

Lola Okunola: [00:28:59] Yeah. Yeah that’s for sure. That is very, very true. But yeah, I mean.

Lee Kantor: [00:29:04] Well, um, before we wrap, if somebody wants to learn more about the chamber, what’s a website there?

Lola Okunola: [00:29:09] So if you want to learn more about the chamber go to Sandy Springs perimeter chamber.com. Um, you can also follow us on Instagram at SSP, c ssp chamber. Um, we are also on Facebook, Sandy Springs Perimeter chamber. And if you would like to learn about my artwork, uh, please go to my website, Contempo Africana.com. I’m also on Instagram at Contempo Africano.

Lee Kantor: [00:29:48] Good stuff. Well, Lola, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Lola Okunola: [00:29:53] Thank you. Thank you for having me, Lee.

Lee Kantor: [00:29:56] All right. This is Lee Kantor. We’ll see y’all next time on Sandy Springs Business Radio.

 

Tagged With: Lola Okunola, Sandy Springs Perimeter Chamber

BRX Pro Tip: You Don’t Want to be the Preferred Vendor

April 2, 2024 by angishields

Laughter and Lessons: Balancing Business and the Desire to Help Others

April 1, 2024 by angishields

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Cherokee Business Radio
Laughter and Lessons: Balancing Business and the Desire to Help Others
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Brought to you by Diesel David and Main Street Warriors

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In this episode of Cherokee Business Radio, host Stone Payton is joined by Myrna Cesar, Chase King, and Dan Adkins. Myrna shares her expertise in elderly care, emphasizing respect for their independence and the importance of marketing in this sector. She also talks about her role in founding Senior Chronicle magazine.

Chase discusses the business of being an artist, and how it’s not to be taken lightly. He also talks about doing live paintings at events and being a two-entrepreneur family.

Dan shares effective tactics for fundraising and the need to monetize services for sustainability. He introduces his innovative “chatter boxing” method for business expansion and reflects on his book, “Gifts from My Father,” drawing parallels between his father’s dementia and broader life and business lessons.

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Myrna-Cesar-bwMyrna Cesar, Director of Acti-Kare,  is a graduate of University of Massachusetts with a Bachelor of Science in Clinical Psychology/Marketing. She worked and graduated from Harvard School of Public Health with a with a Master of Public Health (MPH) – an additional Master in Healthcare Informatics from Capella University.

Myrna has a well-rounded background, with many years of experience in multi-media marketing, Artificial Intelligence (AI), project management, and customer relations. After working in the corporate world, Myrna decided to start a business that would have a meaningful impact on the community by providing seniors, families, and those needing in-home care services with a full continuum of care.

Myrna and her team are compassionate and tenacious in providing high quality in-home care that makes it possible for people to age in place gracefully. She knows how important it is for our clients and their families to have reliable, trusted, and affordable in-home care to help the lives of aging adults and their families.

Myrna and her team look forward to helping you and your family!

Follow Actikare on Facebook.

Chase-King-Art-logo

Chase-King-bwChase King, a Woodstock, Georgia native, is 33 years old and received a Bachelors of Fine Arts with a concentration in Painting and Drawing from Kennesaw State University in 2017.

Currently, Chase uses traditional media in his art, oil paint being his primary medium. He has been exhibiting his work regionally and nationally since the age of 17.

Chase is a full time artist based in Woodstock with his wife Madeline, their daughters Lucy and Della , as well as their chiweenies Lando and Yoda. Visit www.chasekingart.com for more artwork and information.

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Dan-Adkins-bwDan Adkins, Innovative Coach with Strategystix, devoted many years working on Saturday Night Live, over 40 feature films (Malcolm X, As Good As It Gets), plays, and television, but was eventually led back to the business world.

After a brief stint, his father was diagnosed with dementia and he authored “Gifts From My Father.” Simultaneously, Dan was consulting with non-profit organizations, small businesses and large corporations across industry. Dan has maintained a resilient sense of humor and gleaned valuable lessons from each success and setback. He found that his true passion lies in empowering individuals, non-profits, and businesses to succeed.

Toward this end, he has been an adjunct professor at Belmont University’s Massey School of Business, a guest lecturer at Indiana University’s Ernie Pyle School of Journalism and a consultant and the Kelley School of Business at Indiana University. Dan has coached a wide variety corporate executives and Methodist ministers and has spoken on Leadership, Teamwork and FUNdraising.

Dan holds a BMUSE from the University of Florida and earned his MBA from the Owen Graduate School of Management at Vanderbilt University. In 2000, for reasons known best to him, Dan embarked on the London Marathon to support the Leukemia/Lymphoma Society. To this day, his legs and lungs are in recovery mode!

Whether you seek coaching or a compelling speaker for your company or organization, don’t hesitate to reach out to Dan at dan@strategystix.com to explore potential synergies.

Connect with Dan on LinkedIn.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: [00:00:07] Broadcasting live from the Business RadioX studios in Woodstock, Georgia. It’s time for Cherokee Business Radio. Now, here’s your host.

Stone Payton: [00:00:24] Welcome to another exciting and informative edition of Cherokee Business Radio. Stone Payton here with you this morning, and today’s episode is brought to you in part by our Community Partner program, the Business RadioX Main Street Warriors Defending Capitalism, promoting small business and supporting our local community. For more information, go to Main Street warriors.org and a special note of thanks to our title sponsor for the Cherokee chapter of Main Street Warriors Diesel David Inc. Please go check them out at diesel.david.com. You guys are in for a real treat this morning. We’ve got a studio full. Please join me in welcoming to the broadcast, first up on today’s episode director with Acti-Kare Marietta, Cherokee and North Fulton. Ms. Myrna Cesar. How are you?

Myrna Cesar: [00:01:19] I am doing awesome. So glad to be here.

Stone Payton: [00:01:22] It’s a delight to have you in studio. We’re neighbors here at a co-working spot, uh, called the Innovation Spot.

Myrna Cesar: [00:01:28] Yes we are.

Stone Payton: [00:01:29] We’ve had lots of conversations. This has been in the planning for some time. I’ve got a ton of questions. I know we’re not going to get to them all, but I think a great place to start might be if you could paint for me and our listeners a bit of a picture of mission purpose. What you and your team are, are really out there trying to do for folks.

Myrna Cesar: [00:01:49] Well, um, Acti-Kare of Marietta is basically our focus is to, um, keep client as active as possible in their home. Um, the the age range varies depending on their needs. So our main focus is keeping a client at home safe and providing awesome service.

Stone Payton: [00:02:15] Well, it sounds like noble work and fun work, if you can get it. What, uh, what’s the backstory? How did you find yourself doing this?

Myrna Cesar: [00:02:22] Um, I, my aunt, uh, who lives in Florida. Um, we went to visit my mom and I. So I have to say, it was my mom who dragged me in this space.

Stone Payton: [00:02:35] Way to go, Mom.

Myrna Cesar: [00:02:36] I know, so, um, we went to visit her in Florida. Um, she has at the time, a slight case of Alzheimer’s dementia. Mm. Um, I didn’t like the service that, um, the agency that was providing the service, the way they talked to her, the way they were engaging with her. So, um, I let them go, and then I stayed a couple of months, and at the time, I was working in corporate, um, so I can pretty much work anywhere in the US. So I set space for about three months, um, and trying to, um, get engaged, engage with her and see, um, the best service and agency that can provide care once we leave. So I had a slew of them that came through, and an active care was one of them. So I like the way, uh, they engaged us from start to finish and how they incorporate her into the decision making, um, care plans and all of that. So, um, my mom was sitting next to me. She said, oh, you can. She has a very French accent. Oh, you can do this. This is you. I said, no, mommy, I have a I have a nice little cushy job in corporate America. I don’t want to do this. She’s like, oh, you can do this. Um, so a few months went by and she came back again. She’s like, have you decided what to do? Because you want to leave corporate because you want to do your own stuff? I’m like, no, I don’t, I’m okay. So finally I did, um, and and I did all my research and, and so active care it didn’t break the bank, so I didn’t have to sell my first born child to buy into a franchise. And and I’m glad I did.

Stone Payton: [00:04:36] And you made the decision to join a formal franchise. Did you ever consider, hey, I’m going to do this, but I’m just going to be, you know, CSR chair.

Myrna Cesar: [00:04:46] No, because I didn’t know the the ins and out of the business. And I needed to be part of a of a family that’s been around for a while. Um, and so I needed that structure and that knowledge before I could have, but it would have taken me a while to get, you know, dirt under the fingernails type of. Yeah. So. Yeah. Right.

Stone Payton: [00:05:16] And there’s, uh, I’m operating under the impression there’s some brand equity, if that’s the right phrase, there’s some recognition, there’s some procedures back into the house. All that.

Myrna Cesar: [00:05:25] Exactly, exactly. It, um, they educate you to a point where it makes the process dealing with the red tapes. Um, from, you know, state to state, way better. So now, if I wanted to, you know, consult with someone who wants to do it on their own, I can definitely help them, because now I know the, uh, all the nitty gritty of what to do, how to do it. Yeah.

Stone Payton: [00:05:51] So now that you’ve been at it a while, what’s the what’s the most rewarding? What’s the most fun about it for you?

Myrna Cesar: [00:05:57] For me, it’s, um, uh, working with not just my team, but learning from, uh, the seniors and their life, uh, uh, understanding what makes them tick. And they’re funny as heck. So to me, it’s the, the relationship, um, with a client and also their family, because we’re not only providing care to them, but also making sure that their family feels comfortable and they know that, you know, their loved ones safe. So because one of the, uh, slogan of active care, when you can’t be with the one, your loved one, we can. And so so we’re kind of like an extension of, of their family.

Stone Payton: [00:06:44] Well, that’s an excellent point. Um, we’re not there yet for me, but my parents, they now live two minutes away. They were down in Florida. I grew up in Pensacola, Florida, and they’re not there yet. But when they are, yeah, I guess I’m going to be a client too, right? I’m the client, too. Not just not just Mom and dad.

Myrna Cesar: [00:07:03] Exactly, exactly, exactly. So what we do and what I. What I’ve been doing is really educating the public on if you have, um, an aging parent, um, what to do, um, how to engage them, because we seem to think a lot of people think and even I’m I’m definitely guilty of that, that now that my mom is, uh, is older now, I’m taking, you know, rein of this now she’s my child that I’m taking care of, and I can tell what to do. But no, they’re not. They’re grown adults. They raised she raised me. So I have to follow a certain line that she needs help. And I’m there to provide help. But she’s also an independent person, so you have to respect those boundaries as children of an older parent.

Stone Payton: [00:08:00] So you talked about educating. How does the whole sales and marketing thing work for a business like yours? Is that a big part of the the strategy, the way that you meet your market is by educating people and maybe ideally early rather than late.

Myrna Cesar: [00:08:17] That that’s definitely one aspect. Uh, the other aspect is really, um, you know, door to door going down, meeting, going to senior facilities and, and talking, reaching out to them, providing free service. Um, I do a lot of bingos and a lot of facilities. Um, uh, so I’m in the community and, and they just they see me as the brand of active care of Marietta. So that’s one aspect of this. Then I also have leads, um, that we received, um, another.

Stone Payton: [00:08:55] Benefit of being part of this formal franchise. Okay.

Myrna Cesar: [00:08:57] Exactly, exactly. So and then we have, you know, um, a bootstrap marketing, um, I have, you know, a couple of sales, uh, ladies that goes out and sell our services, uh, facilities, um, doctor’s office. We have all our marketing material all over the place beside myself, you know, doing the show and dance.

Stone Payton: [00:09:23] Well, no, it’s a good lesson and a good conversation for, uh, budding entrepreneurs. Aspiring entrepreneurs. I don’t care how great the franchise is or how cool the idea is. You know, you’re not going to build it, and they come. You gotta have some kind of approach to go to.

Myrna Cesar: [00:09:39] That is a that’s exactly what I tell people. Don’t, don’t, um, put in your head that, um, I provide all these services and people will just going to be knocking at my door. That doesn’t happen. You have to you have to be out there promoting it and sometimes giving free services, uh, going to expos wherever I said wherever a senior is, Myrna is there with the banner of active care. This is who we are, what we do and how we do it. All right.

Stone Payton: [00:10:10] So let’s talk about who you are, where you are, how you do it. Uh, the work itself. And if we if you want, you can use me as a case study. Although maybe I’m too early in the. But I would like to know. Let’s talk more about the work itself.

Myrna Cesar: [00:10:23] So normally, um, a client will, um, uh, son or daughter will call me and said, I have mom. She lives alone. Um, we want to respect her space and have provide service at home, which is awesome because that’s where you want them to be. Yeah. Facilities. Um, you know, sometime, you know, uh, family can help, but put someone in a facility. But there are, you know, 1 or 2 caregivers, and they’re taking care of 24 people. So that one on one, that connection is not there. Um, the level of care is not there. So when someone calls me and said, okay, mom is 80 years old and, um, you know, she has no major, um, no major health concern, but we want to have someone that comes and provide companionship that makes sure that she’s eating the right food, um, making sure that she’s dressed, she’s showering. Uh, she can do that. All those things by herself. And sometimes she’s afraid that, you know, she may, you know, she may slip and fall in the shower. Right? So, um, I will go and I will do an assessment, um, to make sure that there’s no, uh, no rugs around, that she can easily fall. There’s some grab bars in the bathrooms. Um, things are easily accessible to her in the kitchen. Um, so I will look at all of that and.

Stone Payton: [00:12:01] See that never even was on my radar. None of what you just said was on my radar. I mean, the idea of a companion and someone there. Yes, but not the. I need to check their house for rugs when I go later today.

Myrna Cesar: [00:12:13] Well, we we we have a we have a checklist that I can share with you. Uh, so there’s a checklist that I go through the house and I make sure that things are okay. Yeah. Um, so once that happens, then I kind of get a feel for how many days of the week that you want this? Um, we don’t impose, um, you know, that you have to have 40 hours. You have to have someone here because they may not need someone 24 hours a day. They just need someone three hours a week, 2 or 3 times a week. So we’ll go and we’ll kind of fine tune that. Um, and then talk to mom. My engagement is really to, uh, mom or a dad, uh, just to get into their head, um, if they’re okay with this. Now, I’ve talked to son. Now I’m talking to. How are you okay with this? Um, what are some of your concerns? Because sometimes I’m like, I don’t need anybody. And then now my job is to really say, okay, we’re not going to intrude. We’re just here for some help. We’ll help you. If you need, uh, help with the laundry, we’ll do that for you. If you need, uh, a good cook meal instead of going to Wendy’s, we’ll do that. Um, a little vacuuming. He’s like, oh, yeah. Yeah, yeah. And. Usually I put it in such a way that this is really to help your daughter, because your daughter is at work in the office, so she doesn’t have to worry that you’re going slip and fall. She doesn’t have to worry that you’re not eating the right stuff, but it clicks for them automatically.

Stone Payton: [00:13:54] That’s a great way to frame it. Yeah, because that would be meaningful. That would be far more meaningful to my parents that it’s helping me. Yeah, I love it.

Myrna Cesar: [00:14:02] Yes. So kind of take that burden off of you. Um, and then so once that happens and like, oh yeah, we yeah, we’re going to do it. They make the decision. Yeah. We want you. Let’s do it. Before they sign any any, um, uh, agreements. So I go back to my office, called the nurse, and have the nurse do an assessment that is a requirement by the state of Georgia that if you are licensed by the state of Georgia, you are required to do a nurse supposed to come and do an assessment. So we scheduled the nurse to do the assessment. They signed the agreement. The agreement. Is this a list out all the, you know, three days a week, the time we’re going to be here from ten to 10 to 12, and we’re going to provide X services. Um, and then um, and then you sign. Now you can try it out for whenever, whenever you decide to say, you know what, mom is okay, we don’t need the services anymore. So you’re not locked into a two year contract. It’s as needed basis. Um, so once that happens, and then I also, um, try to connect, uh, the personality of the client with the caregiver.

Stone Payton: [00:15:19] Oh, I bet that chemistry would be important.

Myrna Cesar: [00:15:21] Exactly.

Stone Payton: [00:15:22] Dans over here, nodding his head. And we’re going to visit with Dan in a little bit, but he’s he’s living through very much a lot of what you’re describing.

Myrna Cesar: [00:15:29] Awesome. Because even for even for Dan because he’s providing care to for your mom. Right. So even respite care, we do provide that service to caregiver home caregivers, um, so they can go to their doctor’s appointment or do the kind of thing or go have a lunch with a friend. Uh, so we also that’s all underneath that umbrella and all.

Stone Payton: [00:15:53] Of this, uh, I’m under the impression that we may start with program A, and it’s outlined like this. But as we get further and further in, we kind of we can dial it in and fine tune it, right? The needs evolve or we’re now we’re a lot smarter a month or two in. But what we really need and want.

Myrna Cesar: [00:16:10] Exactly, exactly. And and at times it, sometimes it, it just grew from three days to five, seven days, uh, depending on the level of care that the client needs.

Stone Payton: [00:16:26] And this didn’t have anything at all to do with your corporate job.

Myrna Cesar: [00:16:31] No. No. Actually, I have to say, my mom reminded me the other day, she’s like, well, you know, you when you were in, uh, when you were in high school, you work in a nursing home. I was like, oh, yeah, your major was a pre-med major. I’m like, oh, yeah. Um, you’re you’re it’s like your degree is in clinical clinical psych. You work with autistic kids and da da da. And now that you, you know, you you have forgotten. That’s what you remind me. So you have forgotten the gifts that was planted in your heart. I’m like, okay, I’m done.

Stone Payton: [00:17:07] I feel like you’ve described a lot of the elements and I’m connecting the dots, but in short form. How would you articulate the difference in in active care and what you guys do and the way you approach it versus maybe the rest of what we might find in the general market?

Myrna Cesar: [00:17:24] I think the way we approach, um, uh, dealing with, um, our care partners, that’s what we call them, our care partners is that, um, that one on one is always there. They have my number at any time they can call me. Not a not a whole lot of agency. You can call the owner.

Stone Payton: [00:17:49] Yeah, I bet.

Myrna Cesar: [00:17:50] You can call me. Um, the type of care plan that we provide, we, we create for our client. Um, they, they are part of not just the client, but also the family. When we create the care plan, we incorporate them into that so they know exactly when a caregiver walk into their home, what they what they’re supposed to do. In addition, uh, we leave a communication log in every home. That communication log has my direct number. It has, uh, our liability insurance. Um, so you know that if something happens to a caregiver in your home, you’re not going to be burdened with the costs of making health care. Yes. So we incorporate all of that in that communication log. So if I’m a daughter and I live in Texas, which I do have clients, and we’re taking care of their family, they live in Texas. If they walk in two weeks from now, they can tell exactly what happened, what mom ate, when when we do laundry for her, when we took her to a appointments, doctor’s appointment, all of that. In that communication lock and it goes back. So that’s a requirement of mine. So I know so I know as a daughter who has an aging parent that that’s what I would like to have to see when I walk in I want to see, okay, mom did this. She did that. Oh, she ate this this morning. Oh, okay. Okay. We did this exercise. So we incorporate all of that in that communication log.

Stone Payton: [00:19:32] All right I’m going to switch gears on you okay. For a moment before we before we wrap your segment, I don’t know when you’d find the time because it sounds to me like you got a lot going on. Uh, but passions, pursuits, interests, hobbies outside the scope of your of your work, anything you have a tendency to. My listeners know I like to hunt, fish and travel. Okay, but is there something like that that you nerd out about?

Myrna Cesar: [00:19:52] I am, um, I come from a technical world, and I’m still in there, and I’m a creative person, so, um, uh, last year I created this magazine called Senior Chronicle, which we’ll talk about. Um, it was a way for me to highlight all these, um, uh, aging seniors that have so much to, to offer. And they’re just sitting at home, um, looking at the shiny object we call television. So. But I wanted to put them up front in terms of who they are, as fabulous as they are on a magazine cover, so they can have something to talk about. So, um, so that is the creative piece of me in terms of what I do on a daily basis. I’m a big, uh, hot yoga fan. Um, I, I also play pickleball.

Stone Payton: [00:20:55] We were chatting about that before we came on here. The whole studio, everybody but Stone plays pickleball. I’m gonna have to look into this.

Myrna Cesar: [00:21:01] Yes. So, um, there’s a wonderful indoor pickleball place, uh, in Roswell that I go to, uh, some friends of mine. So. Yeah. So I’m learning pickleball. Uh, it’s awesome.

Stone Payton: [00:21:13] All right, let’s leave our listeners with a couple of actionable tips. Maybe they’re in my situation where it’s early, but, you know, the parents are getting a little bit older, and they need a little help. I thought, like, just like what you mentioned earlier about just around the home. Well, a couple of of tips so that we could practical, actionable tips to help them just be better at communicating with and working with, uh, aging family members.

Myrna Cesar: [00:21:38] Yeah. One tip I would like to leave, and I think I, I, I alluded to that earlier, um, that your parents or your parents, um, and, uh, rather than coming and take over. Um. They need more guidance than for you to take over their lives. You will get a lot of pushback, so I would suggest not to do that. I’ve, I created actually a, um, a presentation on how to talk to an aging parent on receiving services from agencies. Mm. Uh, it’s, um, and I usually send that out, uh, to potential leads or people that have called me. I send that out. Um, in addition to how to select the best care agency that fits your fam for your family. Um, there are certain things that the certain questions you need to ask because they’re coming into your space, they’re coming into your parents space. You need to know, um, the the questions to ask, like, you know, what kind of, uh, training does your caregivers have? What how do you, uh, make sure that the caregiver is who they say they are? I know I act a care. Uh, although we run them through the, the database and the state of Georgia. But I do a statewide check because you can be beautiful in Georgia and not so beautiful in North Carolina. Yeah, yeah. So you have to know, and I know for some it’s, uh, it’s new territory and they get really, uh, you know, trying to figure it out. Mhm. Call actor care will help you figure that out.

Stone Payton: [00:23:36] I love it. And when you come back and you are coming back we’re going to dive in more on this magazine I could see like a periodic uh, installment, almost like an audio column of what’s going on with Senior Chronicle.

Myrna Cesar: [00:23:47] Senior Chronicle. Yeah.

Stone Payton: [00:23:49] Right. So we’re going to have you back and we’re going to dive into that. But for now, let’s make sure that our listeners know how they can tap into your work, where they can get their hands on some of this educational material, have a more substantive conversation with you or somebody on your team, whether it’s a website, whatever. Uh, coordinates make sense?

Myrna Cesar: [00:24:06] Um, the the the number is, um, (678) 559-5887. Uh, you can send me an email. It’s mce sa at acti k a r e. Acti-Kare. Kare with a k, not a c where you can go to, um, to our website www.actikare.com slash marietta.

Stone Payton: [00:24:32] What a pleasure to have you in studio and visiting with us.

Myrna Cesar: [00:24:37] It was awesome. Thank you.

Stone Payton: [00:24:38] Well thank you for joining us. Really appreciate you sharing your insight, your perspective. And uh, I’m quite sincere. We’re going to have you back in here and we’ll, uh, we’ll explore that later. We’re neighbors anyway, so we’ll grab some coffee and and talk it through. How about hanging out with us while we visit with our other guest?

Myrna Cesar: [00:24:53] I would love to because you have some really cool people here.

Stone Payton: [00:24:56] I do. All right. Next up on Cherokee Business Radio this morning, please join me in welcoming to the show with Chase King Art the man himself, Mr. Chase King. Good morning sir.

Chase King: [00:25:07] Good morning.

Stone Payton: [00:25:08] Hey, did you learn anything in that last segment?

Chase King: [00:25:12] I did. You have, uh, you offer some personalized care for seniors, and that’s a great thing.

Speaker4: [00:25:16] Thank you. Yeah.

Chase King: [00:25:16] We’ve got an aging population, and they need it.

Stone Payton: [00:25:19] Some of the folks in this room are a little longer in the tooth than Chase, but let’s not get too personal. Tell us about Chase King Art man.

Chase King: [00:25:29] Well, it started, uh, started when I was about 15 years old. I was, um. I had a great art teacher in high school. Um, we he took me under his wing. And at the time I needed a little bit of guidance. I just lost my mother to, uh, to cancer, to a brain tumor. It’s kind of like a. It happened pretty fast about, I guess, six, eight months. It just kind of swept over and took over. But it was a kind of a traumatic event. But I had my grandparents with me and they raised me and they took me, took me under and helped me out. But I needed a little bit of guidance. And at the time I was skateboarding and I loved skateboarding. I had some good friends in the all the way up through high school, but we, uh, I needed some something to do, and painting became that. And it was a good outlet for me to express my emotions and angst at the time and just kind of figure out life. And from there, it hasn’t stopped.

Stone Payton: [00:26:28] So have you landed on a niche, a style, a type of painting? A I don’t even know the right questions to ask. I’m just asking questions like the like, do you paint oils or watercolor?

Chase King: [00:26:40] Yeah, I do just about all of that. Uh, my primary my primary medium would be oil painting. Uh, but I do work in a lot of graphite watercolors, pastels. I like to draw a lot, so I just kind of bring that into the fold as I do my drawing. And then the oil painting is like the, like the pinnacle of my ideas. Whenever I get to a point where I’m going to do something major, I’ll do it in oil.

Stone Payton: [00:27:04] And your painting people, landscapes, uh, you know, hot rod cars. Yeah.

Chase King: [00:27:09] Pretty horses. Um, I like I’m a, I’m an observer. And my life, I just like to watch things and look and see. And I’ll just pull from just about any resource that I can, if it’s interesting enough to me, or if it’s not interesting, and I want to figure out a little bit more about it, I’ll paint it and see what I can.

Stone Payton: [00:27:25] Make it interesting. Yeah, right.

Chase King: [00:27:27] So, uh, just about anything, but I have a I have a very expressionistic style, and I use a lot of color, and I take a lot of liberties with form. So it may not look like as realistic as, as it could, but it’s identifiable and it gets your attention.

Stone Payton: [00:27:44] Now you do something that seems very unique to me. At least I haven’t come across it. Where you’ll paint. Is it live painting? You paint like at events? Yeah. And you capture what’s going on at the event. Mhm.

Chase King: [00:27:56] Yeah. So I’ll, um I’ll. I’ll either be on the fringes of the of the audience, or I’ll be slap dab in the middle. It just depends on what? All events are so different. So I just have to coordinate with with who’s organizing the event. But yeah, I take in the entire audience. Um, everything that’s going on and I’m either working from my sketchbook or I’m working from scene and I’m just painting. And people love watching stuff evolve in front of them. It’s like you could watch a tree grow, but it’s a painting instead. It’s just super fast and it’s, you know, some events can be an hour or two hours or less. So it happens fast. And I’ve been doing this for about half my life, so I’ve been able to develop speed. And it was kind of a natural way for me to to showcase what I do to the public.

Stone Payton: [00:28:50] Well, I’m so enamored with the idea. I mean, even in my world where we in studio like this or like a Thursday, we’re going on site to do what we call a remote broadcast. Yeah. You know, we’ll be broadcasting live. It’s a big technology summit kind of thing. I just how cool would it be if you were kind of off to the side painting the action? Maybe at the whole event, but even just the Business RadioX action, I’m really I’m intrigued with this. Yeah. You get it’s.

Chase King: [00:29:15] A great opportunity for me to meet people. It’s also a great opportunity for other peoples to be around creativity in a way that you wouldn’t expect. It’s kind of surprising, and I like that about it, and I think other people do too. And I’m just trying to grow a business model around that. And it’s been exciting. It’s been really fun and it makes me tick. It really does.

Stone Payton: [00:29:35] So that’s the other side of all this. You’re an artist. Marvelous. I’m sure you’ll continue to get better and better and and enjoy all that, but oh, by the way, you got to run a business. Yeah. What are you learning about the business of being an artist?

Chase King: [00:29:50] Yeah, I’ve spent again half my life just developing my craft. I haven’t, I mean, I’ve sold paintings here and there, not consistently, but I’ve taken a leap as of 2 or 3 months ago now to do this full time. So I’ve been I’m in the midst of it. Oh, wow. Things as I’m going. Running a business is not, um, it’s not anything to take lightly, especially if you’ve got people who are depending on you to provide. So there’s there’s aspects involved that I have to learn and. Figure out. So I’ve been able to do I’ve had a I have a a business. My wife is a business owner. Madeline was on here a few weeks ago. Oh, she did.

Stone Payton: [00:30:31] A marvelous job. So you gotta have a high bar to clear here. Chase.

Chase King: [00:30:34] She’s a really great, uh. She’s so inspirational. So I have heard of in my corner to help me with figuring things out as the business goes on. Um, but, yeah, there’s, uh, lots to learn, but I’m getting it, all right?

Stone Payton: [00:30:50] So as a potential customer, I could come to you and say, hey, we’re doing this remote broadcast, or I’d love to have you come in this studio. We’re throwing a block party. So this live painting thing, I, uh, I can what a great, uh, accent to a party, huh? Darn right. Yeah. Very cool.

Myrna Cesar: [00:31:04] I think one of my questions for you is when you do these type of event, that energy must be, like, blinding. And because you’re you’re absorbing it, you’re absorbing it as you’re doing it. So that must be really hyped.

Chase King: [00:31:21] Yeah. No it is. And and there’s a lot of nerves involved. But as I get started it’s just those kind of simmer down and I get to get focused. And also I get healthy distractions from the audience members and they get to talk. And it just kind of takes my mind off of the nerves a little bit, too. It’s just a really cool, immersive experience for everybody.

Stone Payton: [00:31:42] I gotta agree, man. I don’t think I’ll throw another party without maybe reaching out to. I did a.

Chase King: [00:31:47] I did an event at a deer park, uh, Christmas around Christmas time. They had Santa Claus there, and they set me right up next to the fireplace where the kids were lining up, and I just was painting the Christmas tree in front of me. It was a big, grand Christmas tree they had decorated, and I just was painting that as the kids were lining up and I would let them paint on it and I would just kind of work it in a little bit. So it’s not didn’t turn into a mess. Not all of them. I mean, it just it was an experiment to say the least. We just made it made it something and it was pretty cool. And then we raffled it off. So there’s just so many different possibilities to get involved. Uh, get the community involved with painting too. So that was a that was kind of the first event that made me realize, like, this is something I really need to be doing.

Stone Payton: [00:32:32] Very cool. So how were you finding the Cherokee area business climate? Do you find that other business owners are trying to find ways to help, or ways to get you incorporated into things? Or if you need an accountant or a lawyer, are you finding them in the community, embracing you on this?

Chase King: [00:32:51] They’re, uh, they’re there for a lot of there’s there for support and friendship. And I’ve been I’ve been able to do business with quite a few of them, especially, um, the Woodstock arts organization. Oh, yeah. They were the ones who pretty much kick started my live painting suite idea, because they asked me to do it during 2020, right before I was getting shut down.

Chase King: [00:33:13] Just got back from, uh, from Mardi Gras. I was, I was riding high, you know, it was I saw a lot of theatrics out there. It was cool. So I got up on stage and it was 400 people behind me, so.

Stone Payton: [00:33:24] Wow.

Chase King: [00:33:24] I was like, that was nerve wracking. That was the first time I’d ever done that. And I was crazy. But the nerves went away after I just got locked in. Awesome. But, um, yeah, Woodstock Arts has been a great supporter of mine as far as getting my, uh. Career going. Honestly, I’ve taught there to painting live for their galas. Um, it’s been it’s been good. And then, I mean, there’s a number of other ones. I’m trying to think Capital Mortgage Solutions helped me out with that Adair Park event. And then, um. Uh, collaborative co-working space at Adair Park. They had, uh, hosted an event a couple two weeks ago, I believe so, yeah, they’re it’s all coming. They’re all coming together and seeing what’s going on, and and any way that they can help, they do. And I try to do the same.

Stone Payton: [00:34:08] And then what I’m viewing as the more traditional artists work, like can someone come to you and is commission, is that the right word? Like, yeah, hire you to paint a specific thing.

Chase King: [00:34:18] Um, the more traditional, uh, route of my business is commissions or custom art, and I sell my original work too, and I do a lot of that, and I have a lot of that.

Stone Payton: [00:34:28] So you give yourself plenty of latitude to sit down and do what Chase wants to do and then take that to market. But then you’ve got these other avenues.

Chase King: [00:34:36] Yep, yep. That’s the that’s the idea. I want to be able to hopefully just sell my artwork and do commissions and live paint. I love it.

Stone Payton: [00:34:46] Yeah.

Stone Payton: [00:34:48] So how about you? Outside of painting you enjoy other stuff or that really is your thing? That’s my.

Chase King: [00:34:52] Thing. But I love, uh, I have a growing family. We, uh, like I mentioned, my wife. Yeah. And we have, uh, very two little girls, two and a half and one.

Stone Payton: [00:35:02] Oh, my. Oh, you can’t have a hobby for 15 years.

Speaker4: [00:35:05] There’s a little bit of.

Stone Payton: [00:35:06] Right, Dan?

Dan Adkins: [00:35:08] I think it’s all about the girls at home, huh? I say, and then the hobby is all about keeping the girls intact. After 14 or 15 years, they keep us busy.

Chase King: [00:35:18] They’re so much fun, though. I mean, we it’s so up and down and chaotic, though. It’s. You just can’t predict any kind of behaviors. It’s just whatever you get. So we can be feeding them dinner one night and they love it the next night. They hate it. It’s the same food just drives us up the walls. But then we have moments where it’s just watching them play together and they’re so sweet.

Stone Payton: [00:35:38] So I do know your wife and I think the world of her. Uh, Madeline, it’s a two entrepreneur family. Have you have you have you come across begun to build some? I don’t know what you call them. Disciplines or, like, here’s how we’re going to conduct our, our lives. Because have have you is it too early or have you kind of you’re figuring your way on that. Yeah.

Chase King: [00:35:59] I mean we we’re we’re getting some things in order. We we started doing that a little while ago. We got life insurance policies and stuff that we’ve been investing in. And just like trying to keep our house somewhat ordered as far as, like getting necessary things we need, like food and paying our bills and our mortgage and all that, just making sure that all that’s taken care of as far as like the growing business, it’s it’s a crapshoot. Sometimes it’s just whatever works works. We try to capitalize on what doesn’t or what works, and then kind of put things to the side that don’t work and try to refine things. So it is a learning curve for both of us to entrepreneurial spirits in the house. One’s pretty fresh off the block too. So right. Madeline’s got an upper upper hand I think. And I’m I’m learning a lot from her.

Stone Payton: [00:36:47] I’ll bet you are. So, uh, like Myrna are are you out there shaking the trees and networking and talking to people? And I mean, you you got to do that, right? In addition to all the art.

Chase King: [00:36:59] Yeah, yeah, I learned that you have to do that. And there’s so many ways to do that. But, um, I’m a pretty shy, reserved, shy person, naturally. But I’ve been able to go to some networking events and just listen to people and talk with people and tell them what I do. It’s got me out of my shell a little bit good, and doing this is a pretty big deal for me too, because I don’t know. But doing the live painting thing that was like, I didn’t think I would be able to do that. But then again, I’m internally, though, I’m a pretty shy person.

Stone Payton: [00:37:29] But you.

Chase King: [00:37:30] Mentioned try to get it out though.

Stone Payton: [00:37:32] But you mentioned listening, and I think all of us who have been at it a while as entrepreneurs have learned that while being able to articulate ideas and frame up and all that, that’s that’s certainly helpful. But I think the most powerful tool you can utilize in a, in a sales and marketing capacity, and I think I see the other two nodding their head, is just being good at listening. Yeah. Um, so it’s good to hear.

Chase King: [00:37:57] It’s reaffirming. Yeah.

Stone Payton: [00:37:59] And you’ll, you’ll, uh, profit from the law of contrast because not every. Yeah. A lot of folks who may be think they’re listening are actually waiting. They’re just waiting till you’re done talking. Then they want to. They’re not actually listening. Yeah.

Chase King: [00:38:14] Yeah that’s a good, good point.

Myrna Cesar: [00:38:16] I think for me as a as a business owner in this space. Yeah. Um, and I don’t know if you, if you come across this because I want to help so much and sometimes I’m like, okay, um, uh, I’ll do it for free. Do you find that? And and then I have my staff will stop me and said, well, no, well, we’ll do it for free today. And then because I have this, this, this yearning to help, I want to save everybody. Do you find that? And not so it’s the humanness of it. And then. But you have to. Balance the business side of it, and that’s what I’m learning. Um, uh, now that I have to do the I have to do the balancing act, it’s.

Dan Adkins: [00:39:04] Pretty typical of entrepreneurs. Yeah, I don’t know how to price themselves. And they they want to give it away. It’s a dart game. It is.

Myrna Cesar: [00:39:12] Yeah. Yeah, yeah.

Dan Adkins: [00:39:13] And a lot of that is because they’re they do want to serve as people. That’s why they do what they do.

Myrna Cesar: [00:39:18] Yeah. And it’s not even the pricing. It’s just oh I feel so bad right. Yeah. Well we’ll do it for free.

Chase King: [00:39:27] And I just tried to take what I do and, and educate people on the value of it. I’m not trying to boast or anything, but what what people do for their livelihood is important. And you got to try to exercise that and and display that to people and present it in a way that they’re going to understand how valuable it is. Yeah. Otherwise they’re going to want to deal. Yeah. And if you keep giving them deals, they’re going to keep expecting that. And that word spreads.

Dan Adkins: [00:39:53] Well. And and also you have to explain how valuable it is to them because it’s wiifm. What’s in it for me is so often the case. Yeah. And um, and you’re selling the value not not anything else. Yeah.

Chase King: [00:40:10] Sometimes you’re even selling yourself, right?

Myrna Cesar: [00:40:12] Yes.

Dan Adkins: [00:40:12] That’s usually what you’re selling in the value. But, um, people sometimes ask me, why am I different? It’s because I’m me and nobody else is. And that’s what one of the things I offer. It’s not the key thing necessarily. But if somebody doesn’t buy into me, they don’t buy into what I do. Sure.

Myrna Cesar: [00:40:33] Well, I like that.

Stone Payton: [00:40:34] Sounds to me like.

Dan Adkins: [00:40:36] Well, I’m sorry. Go ahead.

Stone Payton: [00:40:37] I was just going to say, it sounds to me like Chase has accumulated or already came to the table with a great deal more wisdom than I would have thought. For someone who is very early in their entrepreneurial journey, I think he’s got a good handle on it.

Myrna Cesar: [00:40:50] Yes, yes.

Dan Adkins: [00:40:51] And you, you had a phrase that I really liked when you said, and I’ve forgotten the first word, which was the crucial word, but you were talking about distractions and healthy distractions, healthy distractions. That is such a great term. Um, because, uh, it’s getting ahead.

Chase King: [00:41:07] A lot, and you just have to let things come to you.

Dan Adkins: [00:41:10] And as opposed to trying to fight them off, which doesn’t work very well, or, uh, you know, get away from them. And that also doesn’t work very well when you’re doing things in the public eye. Yeah.

Chase King: [00:41:25] I’m a pretty firm believer of the law of attraction. I think if you can. Believe something and think something. Um, you’re going to keep attracting that to you, whether good or bad. So if someone comes up to you and is interested in what you’re doing, it’s because you’re thinking about something that you’re doing that’s interesting and the people want to know. So embrace it, right? Right. Or if you’re doing something wrong, you’re going to get something to come at you that’s going to teach you a lesson. So accept it.

Stone Payton: [00:41:52] Well, I can tell you I turned 60 in August, and I do have a lot of anecdotal evidence that there is something to this law of attraction, or whatever you call it.

Chase King: [00:42:02] God or what? Something something’s in the works that is facilitating all this.

Stone Payton: [00:42:09] Well, I think the universe is conspiring to help you. Uh, and I think the universe should conspire to help you. Chase, I was inspired on this pricing and doing work for money and not getting caught in the free trap. Uh, by something that happened last night. Uh, my wife Holly, we’re always looking for a new series to binge. And so we binge watched a series called tracker. And this guy, and it’s a network show, but we can watch it on Paramount+ without the commercials. And he calls himself a rewards. But, you know, like, if your kid goes missing or whatever and you offer a $20,000 reward, he goes and finds them, you know, or somebody stole your, you know, 1967 Mustang. Yeah. He goes and finds it. And every episode I thought to myself, okay, on this one, he’s not going to charge him. He’s going to say, here, you keep this and get, you know, get your life back or whatever, buddy, on every one and every one of them. I had like that draw to not charge them or and every one of them, buddy, he took the check. He put in his backpack. I was so inspired by that. So. But it’s it’s hard to help people if you don’t make money. Yeah.

Chase King: [00:43:17] You get sometimes you have to be less personal about it and just sort of, you know, but you’re in the business of being personal, right? So am I.

Chase King: [00:43:25] So are you, I’m sure.So there’s a balance like you mentioned. And that is so special. I’m learning that too as I go.

Stone Payton: [00:43:33] Sounds to me like you’re off to a marvelous, marvelous start. All right. What’s the best way for folks to connect with you?

Chase King: [00:43:39] You can find me at Chase King Art.com and you from there you can find my Instagram is linked to my website. You can also find me on Facebook at Chase King Art.

Dan Adkins: [00:43:52] Can we can we see your art in those places?

Chase King: [00:43:55] Yeah, yeah.

Dan Adkins: [00:43:55] Wonderful.

Chase King: [00:43:56] If you want to see more of my process and you can see everything on my website because my Instagram is linked. But if you want to see my process in more, in greater detail, follow me on Instagram because I’m sharing my process and how I’m creating. It’s not just finished products. Instagram. I’m kind of like behind the behind the scenes and what I’m doing, and that that can be interesting for some folks.

Myrna Cesar: [00:44:20] I like Chase.

Stone Payton: [00:44:21] I do too, and I like what he’s doing, and he’s got plenty of ideas for you. Uh, or if you come to him with a general idea, he can probably help you make it a reality. Yeah?

Stone Payton: [00:44:31] I mean, why not? All right, one more time. Those coordinates.

Chase King: [00:44:34] Chase King art. Com.

Stone Payton: [00:44:36] Fantastic. Are you gonna hang out with us while we talk with our next guest? Well, thank you, man, this has been fun. All right, y’all ready for the headliner?

Myrna Cesar: [00:44:46] Well, you know, I was going to clap for Chase.

Stone Payton: [00:44:48] All right, we can do that.

Stone Payton: [00:44:49] I think we clap for Chase. There we go. I’m all for it.

Myrna Cesar: [00:44:52] And people can’t see him. He’s cute.

Chase King: [00:44:56] Yeah. They can.

Stone Payton: [00:44:57] That might be a first clap for Chase. You know, that could be a whole movement. Clap for Chase. That’s a new meme. Clap for chase.

Myrna Cesar: [00:45:04] Clap for Chase.

Stone Payton: [00:45:06] No. Our headliner, he’s he’s been very patient. He’s been nodding his head. He’s been very, uh, supportive. Uh, please join me in welcoming to the show innovative coach with Strategystix, LLC, Mr. Dan Adkins. How are you Man?

Dan Adkins: [00:45:22] I am great. I’m happy to be here. I didn’t know what to expect. I’m here with two wonderful people and yourself, which makes three. And, uh, I just feel, uh, blessed to be here, particularly at this hour of of the day. I had to get up a little earlier than my normal waking hour, but, uh, but I was happy to do it, and I. It’s like discovering a new world, so.

Stone Payton: [00:45:47] Well, I’ve been doing this for right at 20 years, Dan and I didn’t know what to expect this morning either. So if that brings you any comfort. And that’s.

Dan Adkins: [00:45:54] What I think is great about it.

Dan Adkins: [00:45:57] Excuse me. It must be morning. Um, yeah. It’s I when I was working in the film business, and I would have to get up at 4 or 430 in the morning to be on set by six. And I would think, what was I thinking? You know, I mean, that’s just not my hour of the day. And yet getting up was terrible. But I loved being up once I was there. It just took a while for me to appreciate that. So, um.

Stone Payton: [00:46:26] So, tell us about Strategystix. What you out there doing, man?

Dan Adkins: [00:46:28] Well, it’s pronounced Strategystix, but everybody. But everybody seems to want to pronounce his strategy stick. Okay, so one day I’m going to go out and buy about 6000 drum sticks and put little strategies for strategies on him and hand them out. But, um, but, uh, a Strategystix is a, uh, we’re kind of a strange company in that we focus on strategies, but on a lot of different things. Uh, for the most part, I’m focusing on nonprofits right now, helping them with leadership, helping them with fundraising, which actually overlap. If you have good leadership, you’ll have successful fundraising if your leaders are not quite where they need to be or you’re not developing leaders, your fundraising will suffer. So, uh, as you were saying, you know, people people hire are they hire you because a lot of it is about you. That’s the same thing with people giving money to nonprofits. They they give people. They give money to people, not necessarily to cause sometimes to causes. But a lot of times it’s to people if they don’t trust the people, that cause goes down, down the tubes. So I work with them on that. I work with them on developing plans, strategic plans and on key investors or potential investors into their, uh, organization, people who will lead the parade, both with their leadership and also with their pocketbook because they can’t survive without having, uh, people contribute. But there’s a tiring effort for many executive directors because they are constantly asking for money, and they’re going back to the same people over and over and over and over again. And, uh, it it is, you know, almost a daily or weekly challenge for them because they’ve got to find money for this, that or the other.

Dan Adkins: [00:48:31] So what I try to do is I have a system that will lead them toward a, uh, a five year capital campaign or a capital campaign that will fund them for five years for their programs. Uh, a lot of nonprofits don’t realize that they can do that. They think that a capital campaign means I need to build a building, or I’m. I have to buy some extension on this building. Uh, it doesn’t it means that you have a secure five year budget, and you can apply that to your programs, if that’s what you’ve told the people who are investing in it. And, uh, and I believe it’s not donors that you want. You want investors. They want to invest their money. They want to you want them to invest their energy, their time, their brainpower, their contacts and and all of those things. And so that’s that’s what I go through. Um, it’s not magic. I was a professional fundraiser for a number of years and, um, fortunately had some successes. I also, unfortunately, had some failures, but the failures taught me how the successes worked and why the failures did not. And it usually stems from leadership and from an understanding of how to conduct a proper campaign or even proper asks. So, uh, that’s what I focus on. And, um, I have a new course that I’ve just developed to help, uh, nonprofits and to help executive directors who might want to enhance their leadership, want to enhance their teamwork effort, want to grow leaders within their organization, and, uh, and extend their financial situation by focusing on key, uh, potential investors and not just random, uh, investors into the Or donors, depending on how you word it.

Stone Payton: [00:50:32] So when you approached this five year frame initially, uh, do you often get some pushback or are people like, hey, that’s novel? That makes a lot of sense. Let’s dive in or.

Dan Adkins: [00:50:43] Well, it’s a combination because there are people who understand a capital campaign and, uh, they just don’t necessarily understand that it would apply to their budget for five years. It would. So it’s not so much pushback as as it is their, um. Reticent about a campaign because they don’t really know how to conduct it or how it works. Right, necessarily. And if that’s what they’re striving for, a lot of times they’re not in a position to do it, and you have to kind of prepare your way, which is not an overnight preparation. You have to get the right people involved. You have to get the right people that are supporting your organization from a non-financial standpoint, as well as a financial standpoint, and very difficult to just walk in and go, okay, I’m going to do a five year campaign and I want to raise all this money. Well, that’s great, but you also have to do a feasibility study to see how much money is reasonable to to actually raise. And by that you you go to your community and ask them. And so you go through that, then you have to actually ask them to contribute. Uh, but it’s, it’s not something you just, you know, grab a figure out of the air. Some do. And they said, well, we want to raise $5 million. And it’s like, well, good luck with that because your community says you’re going to max out at a million or or a little, you know, maybe a little more than that. And there’s just no way on the planet that you’re going to reach that dollar figure in, in, in a campaign. But you have to even prepare that. I mean, that has to be and a lot of nonprofits don’t do that.

Dan Adkins: [00:52:34] Um, and it’s painful. It’s painful to do a campaign. It’s all all hands on deck. Everybody’s involved. And it usually takes, uh, eight months to a year. So it’s not something that a lot of people want to do. And particularly when you have a board that is predominantly business people and they’ve got their own lives, they’ve got their own businesses, and suddenly you’re going, well, I want you to put a lot of time in this. And and also you’re asking them to call perhaps their friends to, uh, be as generous as they should be in terms of the campaign. And a lot of boards think that, yeah, you hire a professional fundraiser and go raise money. In the case that that I found myself in, I was going to cities that I’d never been to small, smaller towns and smaller cities. In the southeast, where I’d never been, and people would say, okay, go raise money. Most did not because they they understood it by that point, but. If they do that. Nobody in that town knows me. There’s no reason for them to give me a penny. Right? But if their best friend walks in and says, you know, I’m on the board of this organization. I’m thinking I’m going to contribute. Maybe they’ll say a dollar figure, maybe not. But I’m going to contribute to this effort. And I’d like you to listen to Dan so that he can tell you what it’s all about. I’ll carry it from there. So I’ll tell them what the story is. I’ll tell them what the strategies are. I’ll tell them what the idea is behind it, why it’s important to them, why it’s important to their community. And then I’ll shut up and I’ll say, how’s.

Stone Payton: [00:54:29] That for a pro tip on selling? I’ll say it and shut up.

Dan Adkins: [00:54:33] I’ll ask them for a dollar figure. But then I’m quiet and just sit and wait and listen. He who talks first loses the argument. Um, so so someone will then respond often. You know, I have to check with my board. I have to check with my wife. I have to check with, you know, my dog, whatever. And then sometimes I’ll respond and say, yeah, I’m in. But a lot of times, um, they’ll, they’ll have to check with somebody. I’ll do all the follow up. The person who introduced me is now. Pretty much out of it, unless I’m just getting nothing from that person and I may call them and say, hey, can you just give them a little prompt to make a decision? It can be yes, no, whatever the decision is, but could you prompt them so that if they’re not going to participate, I don’t have to keep bothering them? And if they’re going to participate, let’s get it rolling.

Stone Payton: [00:55:31] So I have a tendency to see a lot of things through a sales lens. I came from the training consulting world, but I kind of gravitated to the sales side of that world. And it occurs to me that you are constantly selling. You got to sell the work to get the gig, then you got to sell them on doing it this way, and then you’re going to go out there and help them sell to get you do a lot of selling, don’t you?

Dan Adkins: [00:55:54] Well, actually, it’s not that much because they understand if they decide, well, if I’m going to do a capital campaign, which frankly, I’m not interested in doing, I’m interested in doing the prep, okay. But if I’m going to do a capital campaign, they understand the need. They’re happy to have me there to do it. So I don’t have to sell them on that. Mm. Um. The main thing I have to sell them on is participating at a hot, uh, a fairly high level.

Stone Payton: [00:56:23] You got to get me to reach out to Chase and say, hey, Chase, you know, and I’d like you to listen to Dan for a while. I think you ought to get involved with. Let’s just. Whatever.

Dan Adkins: [00:56:31] Let’s get together for 30 minutes and give him a shot. That’s it. And, um, a lot of people are reticent to do that to their friends, and they’re also reticent to do it to people who aren’t their friends because they know it’s money and they they really don’t want to get into that. I don’t mind asking for money. I’ll ask anybody for money and I’ll ask him for a lot. So if it’s determined that that that’s what we do. But there are strategies for different people because those people who know them may say, well, you know, they’ve had a rough year this year. And we really I think what we’re asking is too high or they listen, they’re making money hand over fist. They can afford to jump in on this. And and I know that they have an affinity for this organization. So you you have to figure out how to approach them in the best way. And um, and that’s, that’s why you have a friend help you. Right? Right. They just point me in the right direction. Then I can be the dog after me.

Chase King: [00:57:38] So this is fascinating.

Stone Payton: [00:57:40] It is, isn’t it?

Stone Payton: [00:57:41] How do you get the business in the first place? Have you just been at it long enough that you’ve helped one organization and they’re also on the board of another one, and they go, oh, we ought to talk to Dan. Kind of.

Dan Adkins: [00:57:51] Well. Um. No.

Dan Adkins: [00:57:54] Uh, there is some of that, but it’s very limited in my case. Uh, but I do a thing that, uh, I call chatter boxing, and that’s I call people cold and just say, hey, you know, I have some questions for you. Uh, I’m doing this, this and this, and I’m wondering if I’m headed in the right direction, if your organization would think this was a good idea. And I have 6 or 8 questions. I never make it past the third question because people say, well, what do you what are you doing exactly? I’ll say, well, I just developed a course mainly for executive directors to understand, uh, better leadership and how that influences their fundraising. And I’m going to start the course at a certain time, and I’m just trying to make sure that I’m focused properly on the right things. And, uh. Is that something you’d have any interest in? And, you know, people tell me. Yes. No or indifferent. Um, I had one fella say, no, I don’t want to take your course, but I want you to coach me. And I’m like, okay, that’d be fine. I’m happy to do that. Um, and others have said, yeah, that sounds like something we need. So that’s that’s how I develop that is. And the same with my coaching. It just. I just talked to people and I’ll talk to, you know, the guy in the grocery store. I’ll talk to, uh, I’ll talk to a tree, you know? So, um, it’s it’s mainly that. Yes, ma’am.

Myrna Cesar: [00:59:26] Yes. Um, it. Is there a the company? Does it have to be worth a certain amount of money for you to work? Let’s say I don’t work with a company that’s less than.

Dan Adkins: [00:59:37] I would never negate any any organization. However, the key with nonprofit is they do have to have the money to pay me. If they don’t have the money to pay me, then obviously that’s not going to work out very well because I am not one who gives. I give some services away, but it’s limited and because this is my income. And so, uh, and the course in, in terms of. This type of offer and coaching. I’m I’m in the inexpensive level of that. However, that’s not necessarily inexpensive for nonprofits depending on their budget, and they don’t often budget for things of this nature. So I have to get them to either re funnel some of their budgeting or, uh, find the money. Some of them, you know, there are a number of nonprofits and it’s fairly significant that do have money like that, but there are a lot who don’t. So that’s the only qualification is they have to pay me. I’m happy to have him aboard. Awesome. In fact, I’d like to work with a lot of beginning nonprofits, uh, because I think I could help them a great deal.

Myrna Cesar: [01:00:55] So your the focus is mostly with nonprofits? Not necessarily, you know, uh, small business. Yeah. Um hum.

Dan Adkins: [01:01:05] Yeah, I do small businesses as well. I’ve just been focusing on nonprofits because I developed this course. Uh, my plan is to develop a course for small businesses as well, particularly startups. But even beyond startups.

Myrna Cesar: [01:01:17] Well, let us.

Dan Adkins: [01:01:18] Know. Okay. I have no fear. Okay. Um, and of course, the other thing is, is my book that I recently launched, and I want to say that Arktocara sounds like a fabulous service. My book is called gifts from My Father. It’s about my dad’s, uh, journey in dementia and the things that we had to accommodate, but it’s also walking away from it. With positive things, and I applied some of those to business and some of those to life. I have ten business gifts and 11 business lines. Uh, 11 life gifts. I’m sorry. And, you know, listening to you, um, describe your services is is fantastic. Uh, I have, uh, a, uh, a bonus within the book. Uh, you can also get it outside of the book, but it’s called 39 Questions to ask when you are looking to put, uh, a loved one in a facility. And, um, and it’s questions for the person or the family to answer. And then they’re also the majority of questions are about the facility. And you brought some up about, you know, are whose are you? Do you have trained personnel. Are they are they nurses? Do you have a nurse on staff? Am I able to call people at all hours? What happens? And and all of those things and.

Myrna Cesar: [01:02:52] And how you communicating to the family? Yes. Um, to make sure that, um, they know, uh, mom or dad that they’ve been they taken care of, um, facilities. I tried to, um, uh, as I do consult because I do consultant work with, um, children. So I, uh, when they asked me my opinion, I, I my preference is to keep a loved one at home. It’s a familiar. It’s a familiar place. Um, they’re more comfortable, and they’re able to live longer. Um, uh, when, uh, when they, when they stay it within the confines of, of their home and they can still provide, you know, you can still provide in the exercise the, um, you know, outings and all of that. Sure. Um, but they’re at home and they feel more comfortable there. So, um, so, yeah, uh, facilities for me are just kind of, uh.

Dan Adkins: [01:03:58] Well, I think you certainly have to make sure that you have a facility that is structured in the way that you were talking about your company being structured, um, and, and, uh, there are good ones and there are some that are not as wonderful, but, uh, it’s so important and I believe that they should stay at home as long as possible. In our case, my mother was my dad’s caregiver. Well, my mother was no young spring chicken and he was wearing her out. She just couldn’t do that. And so we eventually decided to put dad in a memory care facility where he had people there who theoretically were trained and were there 24 hours a day, and they were in eight hour shifts, not 24 hour shifts, like my mom, because she was just worn out. And my dad was, uh, in his early 90s and my mom was, uh, 90 as well. So, you know, she was just getting hammered. Um, now, in the case of my mom, now, I do take care of her, uh, for part of the time. We do have a companion that comes in, but I take care of her on certain days, all day, and, um. But she’s ambulatory, and she has mental capacity. She’s very sharp, even though she’s a hundred years old. She’s amazing.

Stone Payton: [01:05:24] Wow.

Dan Adkins: [01:05:25] And, uh, so she gets around, she visits, she goes and socializes, and, um.

Myrna Cesar: [01:05:31] I love that.

Dan Adkins: [01:05:33] Yeah. I’m really blessed. Uh huh. And so it’s it’s a little different than, uh, someone who is not capable of doing those things. Um, so. And my mom has to have a walker, but.

Myrna Cesar: [01:05:47] Which is fine. Which is fine.

Dan Adkins: [01:05:49] She gets on that walker, and she. She moves out.

Dan Adkins: [01:05:52] I have trouble keeping up with her.

Myrna Cesar: [01:05:54] Our focus is is is dementia. My focus is is dementia Alzheimer’s and dementia. Sure. Yeah. And we train our caregiver on that.

Dan Adkins: [01:06:02] That’s my book. I wrote my book because I ran into so many people who had parents who had dementia. And they would get so angry with them and they’d say, oh man, my mom was pulling my chain today. And I’d say, well, what do you mean? Oh? She kept saying, you know, you were a blond when you were a kid, and this, that and the other. I’ve never been a blond. And my I would say, well, who cares? What difference does it make? And if you’re not living in their reality, then you’re not living in a reality because their reality is the only one around when you’re with them. And and so I was very frustrated by some of that. And I’d say that’s the disease. Your mom’s not trying to pull your chain. She’s she has a disease. And I ended up I didn’t plan to write the book. I just ended up writing it. And and it was mainly because of people not understanding. And, um, and also because of the stages that happen. Uh, I include a lot of that in the book so that people are not shocked by the fact that my dad, who as a, for instance, who was well educated, he was an engineer, he was a brilliant musician. And, you know, toward the end, he didn’t know what a knife and a fork and a spoon. And, you know, as sad as that is, and it is tragically sad when it’s someone you love, the the point is that you have to help them through that in some form or fashion. And that’s that’s where he lives. So you just have to be aware and and not abuse him about it or anything.

Myrna Cesar: [01:07:51] Yes. I’m sorry. What did you learn? Um, as you were, um, uh, birthing all the book.

Stone Payton: [01:08:00] That’s a good word for it. I wrote a book a hundred years ago. To birthing is a great word for that.

Myrna Cesar: [01:08:05] What did you learn?

Dan Adkins: [01:08:07] Well, I kind of learned what I had learned.

Dan Adkins: [01:08:10] Uh, in other words, you know, my, uh, an example is, um, my dad, uh, when he was at home with my mom, and he would say, uh, isn’t it about dinnertime, honey? What’s for dinner? And my mom would say, spaghetti, and my dad would say, uh, spaghetti. As if he had it was.

Myrna Cesar: [01:08:30] Never heard it before.

Dan Adkins: [01:08:31] And and it was gold.

Dan Adkins: [01:08:33] And and I, I thought, you know, we lose touch with simple what we consider to be simple things. You go around the world and see how many people get spaghetti, you know, or or other things that we have here in this country, as, for instance. And they may not have that, but we have it. That’s just like a staple. And you go, oh yeah, spaghetti. Okay, fine. But dad would go, oh, he’d just be so amazed and ready to go. Yeah. Um, I learned that when he was, uh. Are you familiar with Sundowning? I’m sure you are.

Dan Adkins: [01:09:09] There are, uh, to kind of explain, um, to someone who may be listening. Sundowning is when a person with dementia will. A lot of times they revert to something that happened earlier in life and they have they have a need to get somewhere or find someone or do something. So in my dad’s case, he had to get to the place where they were doing the thing.

Dan Adkins: [01:09:39] And I said, what thing are they doing? Well, you know, they’re doing the thing. Uh, who’s doing it, dad? Well, the guy’s there doing it.

Myrna Cesar: [01:09:45] And where’s my keys? You gotta drive to that place to go to that thing.

Dan Adkins: [01:09:49] That’s right.

Myrna Cesar: [01:09:50] Yes.

Dan Adkins: [01:09:50] And so, um. What I would find is that we would go round and round in this circular conversation for 2 or 3 hours and, you know, I would want to take a gun and shoot both of us just to get out of the misery. Um, and I finally found a way, an understanding that my job was not to solve the problem of the guys doing the thing down at the place. My job was to give him comfort. And so what I started doing, I would go through one iteration of it, and then the second time it would come about, which was, you know, two minutes later, I’d say, hey, dad, do you trust me? And he’d look at me and he’d go, well, of course I trust you, son. So well, why don’t you let me take care of this for you? I can take care of it. And he’d say, you would do that? I’d say, yep, yep. Well, okay. And I’d leave. I’d go back in my room for five minutes. I’d come back out. My dad was fine. What I learned was that I really had to listen to him. It was so, so specific and pick up on a word to to utilize in my part of the conversation. And I thought, am I doing that with my clients? Am I listening to them well enough? When I ask a guy to give me $250,000, am I really listening to what he’s telling me? Or am I just going on my path and thinking, well, he’s he’s just making up an excuse or something of that nature? And it really caused me to refocus in my work and start really being in the moment with that person.

Myrna Cesar: [01:11:38] So yeah, that we call in our world redirecting. Yeah. Listening to him and then while he’s in his head, it’s all fire and kind of redirect him and bring him back into the present moment. Awesome.

Dan Adkins: [01:11:53] And a lot of these things sound simple. Um, but with my dad as a, for instance, going to the place to where the guys were doing the thing, this was almost a matter of life and death. He would he would feel like he had failed, that he was a failure. And, I mean, it was so traumatic for him that the intensity of it draws you in and and it’s just it’s amazing you’d be worn out.

Myrna Cesar: [01:12:25] And so it’s basically it’s the same story for a lot of people with dementia. They go through that sundown effect and it’s just it’s every evening. Yes. It’s from between 4:00, four and 6:00. It’s every day. So it’s different story, but it’s the same thing, same thing. So it’s all about redirecting redirecting them and kind of and in a lot of time we use uh music to, to, to do to, to help them kind of bring it down and then so we can kind of, you know, put them back into the present moment.

Dan Adkins: [01:13:00] Yeah. It’s it, it is an amazing thing. And I used music with my dad a lot because he and I, I grew up playing music with my dad. That’s how I got to know him. Uh, I’m a musician. I studied it in college, I taught it, I’m still songwriting and compose every now and then. And, um, you know, his. I could if I played something that he and I had played together. 40 years ago or whenever, you know, he could, uh, he would he would stop pretty much everything and focus on that. But in the midst of what we were doing, I couldn’t just get up and go play the piano. Um, so I, I would try and find other ways to get him just to, to refocus or not only refocus, which is what he would be doing, of course, but so he would relax and not worry about the problem that he had built into this incredible mountain.

Myrna Cesar: [01:14:01] Mhm. Yeah.

Dan Adkins: [01:14:02] So anyway that that’s the I thank you for that. Didn’t mean to get off on that but.

Myrna Cesar: [01:14:06] Thank you for that.

Dan Adkins: [01:14:07] I love what you were saying and I would, I would hire you guys in a heartbeat.

Myrna Cesar: [01:14:10] Well thank you.

Stone Payton: [01:14:11] So did the did the book come together easy or was it hard to get what was going on in your head committed to paper? What was the process of writing a book like? That’s a.

Dan Adkins: [01:14:20] Good question. Um, it it came together fairly easily, but over a period of years, because I didn’t start out to write a book, I just started writing and it became somewhat, uh, cathartic and therapeutic. And so I thought, well, you know, what about this? Well, I’ll write about that, and I’d write about that. It’s a it’s a series of essays. So they’re not necessarily connected. They’re not necessarily in order. And it came over a period of years. So I actually have a disclaimer at the beginning of the book saying, I don’t know what’s going to happen in the future by the time I finish this book, but I’m not changing the I’m not following the chronology. I’m following what what happened. And you can, you know, take it from there. But, uh, and I also make another disclaimer, which is this is not a scientific or medical book. I do have some studies that are quoted in there, but it is more the the soft skills of dealing with, you know, how dementia happens. There are a lot of people who can tell you that better than I, uh, what what the issue is in the brain. There are people who are disagreeing with some of it at this point. Um, that’s up to them, I don’t care. I just know that my dad was having a problem and I needed to solve these problems. And in the in the course of that, he taught me. And so it became something that was, uh, meaningful for my life and that I try and think about and continue to invest in those gifts.

Stone Payton: [01:15:57] What a gift for so many of us to have access to the book. I’m looking forward to reading it. But I was, uh, intrigued and inspired by the idea that it was also a gift to yourself. And it even you found parallels to your work life lessons that you drew from really diving into this.

Dan Adkins: [01:16:16] Well and and it it. Uh, it’s where I felt a lot of people that I knew who had parents with dementia particularly, were were missing the boat. They they weren’t drawing from it. They were. It would just upset them. And it would either upset them because it would anger them, or it would be so sad that they would be upset. And I understand that. I miss my dad tremendously. We were very close, but at the same time, he would have wanted me to, to learn and and to, uh, be able to feasibly help others. In in the course of that. So why not give him that legacy? And I will say that I gave a speech. Um, a couple months after my dad died. And it was a speech on teamwork, um, that I have, and it’s called everything I learned about teamwork, I learned in prison. And, um.

Stone Payton: [01:17:22] Nice title.

Dan Adkins: [01:17:24] Yeah. Well, it’s it’s, uh, it makes another.

Chase King: [01:17:26] Podcast, I think. Yeah, I think so.

Stone Payton: [01:17:28] Obviously we’re having you back as well.

Dan Adkins: [01:17:30] Um, I’d be happy to come back. Uh, so anyway, I was giving that, and toward the end of it, it’s about my dad. And I was giving this to a bunch of medical professionals, and, uh, I started talking about my dad, and I started crying, and I got almost hysterically crying and couldn’t stop. And I was still trying to finish this speech, and I thought, well, okay, this is not going to work out well. And, and I finally finished it and moved on. But I, you know, I’ll never forget that because it just crept up on me suddenly that and and part of what I was telling them was about the, you know, some of the gifts that my dad had imparted and, and the next thing I knew, I was a mess. So, uh, I don’t think I’ll do that again. Um, not the not the imparted part, but the crying part.

Myrna Cesar: [01:18:26] That’s okay.

Myrna Cesar: [01:18:27] It’s it’s okay. It’s okay to cry.

Dan Adkins: [01:18:29] It is okay to cry. But you don’t want that to dominate your speech. Um, well.

Myrna Cesar: [01:18:34] At the time, you may have needed to do that.

Dan Adkins: [01:18:36] Well, apparently my body felt that way. Yes, my brain was going. What are you doing, fool? Uh, so.

Stone Payton: [01:18:43] All right, where can we get our hands on this book? And where can people connect with you on on your work?

Dan Adkins: [01:18:48] I will, uh, tell you that the book is available on Amazon.com. Gifts from My Father by Dan Adkins. Adkins. Um. And it’s available in an e-book as well that you can download, uh, as well as the paperback and I am available at my email is Dan at strategists or strategists.com. And I will spell that because it is strategy s t r a t e g y s t I x.com. And uh, my my, um, uh, you can go to strategists, uh, strategists.com and that’s my website as well.

Stone Payton: [01:19:38] Fantastic. Dan, I am so glad that you joined us this morning.

Dan Adkins: [01:19:41] I appreciate your allowing me and and with such a good crew here as well. I, I’m just so happy to meet you all and a pleasure to listen to you.

Chase King: [01:19:53] Let’s clap for Dan.

Stone Payton: [01:19:54] Hey clap, clap for Dan. All right.

Dan Adkins: [01:19:58] Thank you much.

Stone Payton: [01:19:59] Well on that note, until next time. This is Stone Payton for our guest today. And everyone here at the Business Radio X family saying we’ll see you again on Cherokee Business Radio.

 

Tagged With: Acti-Kare, Chase King Art, Strategystix

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