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BRX Pro Tip: Building Community in the Studio

September 5, 2023 by angishields

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BRX Pro Tips
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BRX Pro Tip: Building Community in the Studio

Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, we get a chance to use different venues, different platforms, different media to do much of our work. Sometimes we’ll do virtual interviews. Our core business is typically much more focused around In Studio work. Talk a little bit about building community in the studio.

Lee Kantor: [00:00:29] Yeah. This is really kind of the secret sauce of Business RadioX and in the local markets that we serve and that trade shows it’s the same premise either way that when we produce a show in a studio format, in person, face to face, we’re creating an elevated community experience. It’s unique. It’s rewarding. The client is happy. The guest is happy. Everybody is happy of having participated in this. And every show becomes a little mini networking meeting and it’s just the serendipity that happens. It’s just a magical experience in the studio.

Lee Kantor: [00:01:08] You know, because of the pandemic, we get it, we’re doing a lot more virtual and we have solutions for virtual. But it’s nowhere near as powerful as a face-to-face interaction with the headphones on and the mics on and people kind of seeing each other, seeing their body language. It’s just a very powerful experience, and that’s what kind of separates what we do, especially at the local level from pretty much every other person that’s doing work like we do.

Lee Kantor: [00:01:36] But when we’re doing these shows, we’re allowing these people to tell their story and connect with each other. We’re sharing important thought leadership. We’re connecting the other people in the room together. They’re hearing things that they didn’t know about. They’re kind of forced to listen, so they’re paying very much attention. Nobody’s phones on. Nobody has their attention divided. They have their undivided attention for a period of time.

Lee Kantor: [00:02:04] And those moments are fewer and fewer in today’s busy world. And so, when you put them in a studio, in person, face to face, we’re really one of the last places where this kind of intimate interactions can happen, and that people can really listen and learn from each other and share and really become a community unto itself.

Lee Kantor: [00:02:29] And at Business RadioX, it’s critical that if we’re truly living into what we say is important being the voice of business and the community we serve, it’s important to have that voice happen face to face, in person. And I think that the folks that do this well in our network, they kind of can create those show experiences. They build a really tight network. They build a really strong community where people want to come on. They want to participate. They want to be part of it because they’re being heard, they’re sharing stories and they get to share with the world the important work they do, and they get to build really intimate personal relationships with folks that they wouldn’t normally have seen in their day-to-day life.

Lee Kantor: [00:03:17] So, we get to be at the hub of this and we get to be the ones that are connecting the community together. We become that indispensable resource in each of the communities by being the place where these stories are told.

BRX Pro Tip: Do They Want Advice or Support?

September 4, 2023 by angishields

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BRX Pro Tip: Do They Want Advice or Support?

Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, when someone is sharing challenges, frustrations, and maybe getting some input, it’s important isn’t it to find out as early as possible, get some clarity around whether they really want your advice or support.

Lee Kantor: [00:00:27] Yeah. I just think that certain people are wired a certain way. So, if somebody asked you a question or they have a challenge, a lot of times your first move is just solve the problem for them. But a lot of times they don’t want the problem solved. They just want to kind of vent about the problem. And they don’t really want an answer, necessarily. They just want to be heard.

Lee Kantor: [00:00:50] And if you ask them, “Hey, do you want advice or do you want support,” early in the conversation, you’re going to save yourself a lot of frustration and grief. And you’re going to kind of manage the expectations of the person you’re talking with. And then, that way, everybody is clear.

Lee Kantor: [00:01:04] So, that way, if you go in there and they just want to vent and you just say, “Yeah. I know. I understand that must be frustrating.” And you’re just listening and kind of affirming what’s happening, that’s all they want. But if you try to solve the problem, they might be frustrated that you’re not listening to them or they’re not being heard. So, you think you’re helping, but you might be making something worse. So, it’s important to get clarity around this, and that’s why communication is so kind of fragile in this way.

Lee Kantor: [00:01:33] A lot of times we jump to conclusions and we’re not really listening as actively and precisely. And we don’t really know what the person wants and we think we do. And we’re making assumptions, and a lot of the times we make the wrong assumptions and we each end up frustrated at the end of this.

Lee Kantor: [00:01:49] So, if you can get clarity around do they want advice or support, then you can react accordingly. Just because they want to vent and be heard, that’s fine. You don’t have to come up with an answer. And not everybody is coming to you because they want you to solve their problems. Sometimes they just want you to listen and you can help them just by asking more questions than solving something.

Lee Kantor: [00:02:14] You know, we’ve been doing this Coach the Coach show for a while now, and that’s something that I’m learning from them, the coaches, that sometimes you can help them more just by asking more questions and helping them get clearer around their frustration rather than coming up with a solution for them. Not everybody wants you to solve their problems. Sometimes they just want to be heard. So, listen and ask, and then you’ll see you might find this works at your house as well as it does in your business.

Stone Payton: [00:02:48] Well, I was just thinking while you were talking, this clearly has plenty of application in the professional environment with clients and colleagues. But I’m going to try to take this discipline home with me.

BRX Pro Tip: 3 Tips for Improving the Substance of Your Interview

September 1, 2023 by angishields

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BRX Pro Tip: 3 Tips for Improving the Substance of Your Interview

Stone Payton: Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, let’s talk about the other side of the mic, the person who is being interviewed. What counsel, if any, do you have for helping them improve the substance of their interview?

Lee Kantor: Yeah. I think this is super important as more and more people are getting involved in podcasting, they’re getting interviewed a lot more. And these are some things that I’ve learned from having interviewed thousands of people over the years. These are some of – in order to get the highest quality content from an interview, I think if you can incorporate one, two, or all three of these things, you’re going to be better off and you’re going to be very happy with the result of that content at the end of the day.

Lee Kantor: The first thing I think a guest should be ready to have at their disposal are some stories. People remember stories. Stories – make any example you have real and relevant. So if you have a point you’re trying to make, try to back it up with some story that is related to that point and that really makes the point come alive. So, stories, super important.

Lee Kantor: Number two, share some advice. People are always looking for tips and tricks and shortcuts and hacks. Anything that can educate the listener and make their life easier is something that is going to make the content more valuable for them. And number two, it’ll make it more valuable for you down the road because you’re going to have a great piece of content that you’re going to be able to repurpose in lots of things.

Lee Kantor: And then thirdly, go behind the scenes. If you can get into the weeds a little bit and share what it’s like to make the sausage, people are very curious about what it really takes to make something. So if you can kind of share that behind the scenes and this is what it was like when we started, that kind of information really goes a long way to help you bond with that listener and help you get your message out there and be remembered.

Stone Payton: So, I have one that I might add to that. Consider, if you’re willing, to be vulnerable and less than knowledgeable or expert on one topic or one aspect of a topic. It’s incredibly endearing, particularly if it’s true. If you just share with the interviewer and the audience, “You know that one, I just don’t have that figured out and I’ll take all the help I can get,” I think that level of authenticity, if it is authentic, is helpful and you might get some answers.

Thank You! Thank You! Thank You!

August 31, 2023 by angishields

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Brought to you by Diesel David

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Stone Payton: Welcome to the Main Street Warriors podcast. The title for today’s episode is Thank you! Thank you! Thank you! Just to give you a quick summer recap, over the summer, we have provided over $7,500 in broadcast and syndication services for local businesses and nonprofits at no cost to those organizations, thanks to your participation and generosity. We have donated over $2,000 in cash to local causes and countless opportunities for business and community leaders to share their story and promote their work. So again, thank you, thank you, thank you.

Stone Payton: Main Street Warriors Matt Thomas and Lee Meier with the highlight reel have done just exactly that for us. They created a highlight reel for the Main Street Warriors program, helping us to describe the mission and purpose. We’d love for you to go check that out. Just go over to mainstreetwarriors.org. Take a look at the highlight reel, review some of that information if you haven’t already. And if you haven’t already, please consider joining this movement. There are so many ways to get involved and so we hope you’ll consider that. And until next time, we’ll see you on the street.

BRX Pro Tip: 5 Tips for Getting Your Tech Right

August 31, 2023 by angishields

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BRX Pro Tip: 5 Tips for Getting Your Tech Right

Stone Payton: And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, tech is more and more a part of our business, probably most people’s businesses. What are some thoughts on steps we can take to make sure to the degree possible that we’re getting the tech right?

Lee Kantor: Yeah. This tip is really for those folks that are doing podcast interviews for the first time or they’ve been doing some and they’re not been happy with the audio result of doing it. So these are the tech you need in order to do a podcast interview or if you’re interviewing somebody on your end if you want to make sure the quality is right.

Lee Kantor: The first thing is I would invest in a professional microphone. There’s lots of different ones. You can Google “best podcast microphones.” But we use directional microphones here that are plugged into a mixing board. That’s what we do to get the sound that we get.

Lee Kantor: Another thing is, if you’re doing an interview, please find a quiet room. You don’t want to be in a place where kids are screaming in the background. Dogs are barking, you know, the landscapers going. Find a spot in your house or wherever you are that’s quiet and away from other people.

Lee Kantor: Another one, another tip that’s important is on your, whatever device you’re using to do the interview, turn off all the notifications. So, you know, when somebody’s calling you on the phone and it’s beeping in, guess what? We’re all hearing that. Or if you’re on your computer and you know these apps are notifying you that you got an email or something, that’s all happening and being recorded so get rid of all the notifications on your device. And also close all the other apps that might be using bandwidth on your device. That’s another thing that happens from time to time. Somebody will have a tab open and they’re on the computer and then it’s just doing something that’s taking a lot of bandwidth and it’s affecting the quality of the voice and the interview.

Lee Kantor: So if you do those things, you’ll find that you’re going to have a better, better result at the end of the day, when it comes to the quality of the audio that you are recording.

Stone Payton: So, two related notes that are products of scar tissue from having done this almost 20 years, one is if you can do it, build in some type of redundancy, right? Get two things doing something because you don’t want to call that guest telling you didn’t get it recorded. And in your recording, if you’re going to air, air on the recording volume being low because you can amp up the volume in post-production. It is very difficult to get distortion if you’ve got too much power. It’s very difficult to get that out of the end product, definitely.

Lee Kantor: Yeah. That’s an important consideration. Especially if you are the interviewer, you definitely want to have redundancy and you want to record at the lowest acceptable volume so that you can make adjustments if you need to. If it’s too high, then there’s not much you can do.

Mandy Hougas with Girl Sweat

August 30, 2023 by angishields

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High Velocity Radio
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Mandy-HougasMandy Hougas is the owner of Girl Sweat, a Tennessee sports-themed sales and business training company. She helps entrepreneurs harness their unique gifts so their business can grow.

Mandy is also no stranger to athletic competition. She’s been knocking down barriers from obsessive compulsive disorder since age 9, with sports as her saving grace, and has recovered from challenges that sideline most.

Needless to say, she’s continuously reinvented herself over her 20+ years playing the game of sales and marketing, in youth sports coaching, and in entrepreneurship. She has become a purpose-driven woman who faithfully teaches others to Speak Boldly and have fun. Because life is too short not to.

Connect with Mandy on LinkedIn, Instagram and Facebook.

What You’ll Learn in This Episode

  • What got Mandy started
  • Mandy’s biggest failure—and what did she learned from that experience
  • A common myth about Mandy’s job or field of expertise
  • One lesson Mandy’s job has taught her that everyone should learn at some point in their life

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Stone Payton: Welcome to the High Velocity radio show where we celebrate top performers producing better results in less time. Stone Payton here with you this afternoon and you guys are in for a real treat. Please join me in welcoming to the broadcast with Girl Sweat LLC. Ms. Mandy Hougas. How are you?

Mandy Hougas: I’m good. I’m good. How are you, Stone?

Stone Payton: I am doing well and have really been looking forward to this conversation. I got a ton of questions. I know we’re not going to get to them all, but maybe a good place to start would be if you could articulate for me and for the benefit of our listeners, mission, purpose. What what are you and your team really out there trying to do for folks?

Mandy Hougas: Oh, man. Well, you know how a lot of people, they have this bright idea that just shines and they’re like, Hmm, I just don’t know how to get it out into the world and attract clients and close business. You know, I don’t know if it’s valuable. Like, I don’t know. Well, we offer training and coaching to help female entrepreneurs actually package up and describe what they do in a way that brings customers to them. And then we help them deliver that message and close business so that they can just go on and add value either to the world with their services and their product, or just bring in extra money for their family.

Stone Payton: Well, what compelled you, if I might ask, to focus in on serving the females.

Mandy Hougas: With with entrepreneurs? I have worked with male entrepreneurs as well with female entrepreneurs. I feel like there is what I’ve noticed. Actually, there are a few pieces of like the identity work that I can relate to and resonate with, and I’ve gone through a bunch of I’ve overcome certain things. So I see in them pieces of transition that I can help them actually get through faster than if they were left to their own devices.

Stone Payton: Well, it must be it has to be incredibly rewarding work. What what do you enjoy the most about it? What’s the most rewarding for you at this point?

Mandy Hougas: Oh, man, I love seeing a woman who’s got this, like, really cool idea. She wants to help, let’s say, you know, start. She wants to help kids and she wants to start a business around it. Um, the look in her eyes like that sparkle that shines. You can see when someone is just, you know, they’re, they’re, you know, got goosebumps because they’re doing what they’re called to do. They’ve got a purpose behind their passion and then they’re bringing that to fruition. They’re showing up in front of other people, allowing them to participate in this thing that they’ve built, which is pretty beautiful, if I could say that.

Stone Payton: Yeah, yeah. You must sleep really well at night, not only from the energy expenditure, but just knowing the good work you’re doing and the level of impact that you’re having.

Mandy Hougas: Well, yeah. And I love how when you have good people building good businesses and serving other good people, I mean, that’s how a community is built, I believe. And if we have good people, you know, doing good in the community, we’re going to have a better kind of community. And my grandpa always used to say, you know, if you’re going to invest or what did you say? If you want to improve your community, you have to invest in your community. And he did not mean just with money.

Stone Payton: Yeah. All right. I got to know the backstory. How in the world did you find yourself in this role, doing this kind of work, serving these kind of people? What My guess is my instincts are it wasn’t a direct path. It was probably.

Mandy Hougas: No, absolutely not. I don’t know that any entrepreneur’s path is very straight. Maybe there are. And they’re the lucky ones. Right. But but but I feel fortunate that every challenge that I’ve come up against, even since the age like, way back when, um, I’ve just overcome different things in my life, like OCD and eating disorders and leaning on, you know, alcohol when I was older because I had gone into sports and didn’t know that it was OCD, that was kind of like pulling at me. Um, so what I learned was like, we can overcome anything. We can really overcome anything. It doesn’t matter if, you know, if you’re not in the ground yet, you still got a chance. So I said, If I can do this then and I can start businesses. When I was 17, I was doing like this baked goods business. I put my mom to work in the kitchen, not on purpose. I just said she made the best stuff. So it wasn’t like I was making her do labor. My dad was a shop teacher, so he did manufacturing kind of work. So I said, Okay, dad, can you build the little like whatever it was stand? And then I had a couple other wrestlers sell the baked goods, so I gave them the. A script to sell had done the marketing and drew up all the designs and said, Let’s put it right in front where the location everybody’s coming in off the bus. And it was, you know, a successful business. You know, making $98 from selling quarter baked goods and was like, I think I got something here. So just kind of kept doing it.

Stone Payton: I think I know the answer to this because you mentioned an athletic background, but I’m going to ask anyway. Did you have the benefit of one or more mentors along the way as you made transition from athletics or as you kind of found yourself in one of these, you know, down periods when you had some of these challenges?

Mandy Hougas: 100%. I don’t think anybody goes through life saying like, oh, I’m the hero in my own story because we’re not. We need guides. We need people around us to help us become that. And my my first mentor, I think well, my dad was definitely a mentor of mine and my mom. Both of them were teachers. So I got a lot of lessons of like, you always want to be learning no matter how old you are. Continuous learning is is important. It keeps your mind right. It keeps your soul right. And you get to learn stuff that people don’t always, you know, take the time to go and check out, which is kind of cool. And you have some cool stories at a party, right? Um, and they always taught me, you know, keep my head up. And they always taught me, you know, you know, focus. And, you know, sometimes you’ll have to deviate, but that then you adapt, right? And so it’s that sport background, that sport kind of mentality. I had a coach who had kind of ingrained that in me when I was young, and then as I got to corporate or I went out into the world, I was working for a CEO of a company, I had no idea what I was doing, like I had no clue what I was doing in an engineering software company.

Mandy Hougas: But they promised that, Don’t worry, we know that you’re going to be good at this. And so I took the training, I did the things and did really well, but my mentor was the CEO because he allowed me at 27 years old to sit there and ask him as many questions as I wanted about business, because one day I wanted to build my own and I wanted to know how does operations work? Where does the money get made? How do you make sure that you have money next year? Like what is the revenue goals? How do you set those? Like how do you do partnerships? All the negotiation stuff. And he just was very patient with me and he just walked me through it. And he also had a very, like, kind of quirky personality, too. And we just vibed, I think is the word kids use now nowadays, but as like a mentor and a mentee relationship. So that was really nice to have as I was moving forward.

Stone Payton: So do you find yourself now that you’ve been at this a while in your work, running into some consistent and repeating, I don’t know, what would you call them? Misbeliefs preconceived notions, myths even about your work and about how it’s going to go or what got people there? Do you run into some of the same patterns?

Mandy Hougas: Yeah, great question. So I do a lot of sales and marketing coaching mostly sales, but marketing has become digital marketing, which is kind of sales in itself. You can click and buy and, you know, get people interested. They can do it without even talking to someone. But what I’ve noticed is that everyone seems to have a bad taste in their mouth with sales. And I wonder, because I think there are business owners that are like, of course we need sales, Like, duh. But there’s a lot of people who don’t love having that conversation and bringing guiding someone down the customer buying journey where they’re a lead coming from marketing, hey, they might have interest where they’re then become a prospect because of how you engaged with them, how you spoke to them, the conversation that you had and how you connected the problem that they’re having or discovered what that was and saying, Hey, I think I got something that’s a fit. But then also not being pushy, not being, you know, not pulling the wool over their eyes or trying to, like, bait and switch them. It’s really just being honest with them. I think I can solve your problem and here’s how and here’s how it can benefit. And for me, it just was simple. And I love that part because other people are like, Oh, it’s that simple. I’m like, Yeah, you’re selling to your kids when they’re trying to get them to eat broccoli. Like you’re everybody is selling consistently and pitching either themselves for a job or pitching an idea that they want, like their husband or wife. Hey, let’s go to this Cheekwood. It sounds really cool. And guess what? They have beer on tap. They don’t really I don’t really know. I’ve never been. But you know, if I want to bring my boyfriend along, I want to entice him to want to go, you know?

Stone Payton: Right, Right. So let’s talk a little bit about the work, if we could. Let’s dive into that a little bit. I’m particularly interested in what happens in the early going, the early stages of someone coming to you and they want to get something off the ground or maybe they’ve they’re having some success and they’re trying to take it to the next level. What does that the or the early part of an engagement cycle, if those are the right words, what does that look like?

Mandy Hougas: Yeah, So we actually excavate a little bit so we understand who they are as a person because that’s really. Important, especially if you’re a solopreneur. A lot of your time and your energy is going to be in that business. So if your values aren’t being aren’t in alignment with what you’re trying to do, then there’s a there’s a mismatch. And that’s going to cause a lot of trouble down the road because you might feel insignificant. You might not feel you might feel like an imposter. You might not feel like you’re worthy because you’ve gone down a path that’s really not you. And so it might need to like align those things. And we do that through messaging. We do a lot of it through messaging. What’s the problem that your person really wants to solve, Your ideal person, the ideal target audience? And once we understand that problem deeply, it’s usually a problem that that person who’s, you know, if they’re a coach or a consultant or service based business they’ve had in the past because they found a problem that they could solve and now they want to offer a solution up to the market. So I see that we have to dig through that a lot so that what are the problems that your ideal customer face? How do we solve it? What’s the plan to solve it? What happens if you don’t solve it? What happens if you do? And then how do you actually ask them for a sale? What’s the call to action? So walking them through that process is actually takes the majority of the first couple of sessions just to get them used to even thinking in that format.

Mandy Hougas: Problem solution and the plan. I love Don Miller. He writes the storybrand and has business made simple. I love, love, love. Don Miller Um, I. So some of the tools that he provides are free online and so we’ll bring that into the coaching as well and then I can help guide them through that part. Um, the next part is typically we go into their strategy and their planning. So like how do they plan on hitting objectives that they might have say they got financial goals or profit goals or revenue goals like how do we work and reverse engineer that so that we can say each day I’m doing the right things every day to get me where I want to be up there. So then we make that plan or we make the strategy. We do what they like to do. They don’t have to be on Instagram. They don’t have to be on social media if they don’t want to. There are we can adapt. There are other ways to bring in revenue and then we build out the execution plan and then we practice on the delivery and the messaging when they’re out and about at networking events or if they’re on social media, how they structure what they’re trying to say is very clear and concise.

Stone Payton: It’s very refreshing for me for whatever that is. The you use the phrase reverse engineering and then and then backing it up as opposed to and I have run into people who just want to sell the thing, you know, the execution piece over here. And without that, you know, maybe I don’t have the foundation, the expertise, the frame of reference to understand why we’re getting there, much less contribute to any or help coauthor any of the how right now. I love that. I love that. That’s a marvelous frame. So when it comes to this whole sales and marketing thing, do you find yourself eating a lot of your own cooking? You know, like a lot of the stuff you’re telling them or are you at a point now maybe where it’s just all referral based and word of mouth, or do you have some structure and some rigor and some discipline around how you how you meet your market?

Mandy Hougas: Yeah, absolutely. So I set my plan up early on and I did it in a lean way where it’s not going through every single piece as if I was going to pitch it to an investor because I said, okay, I have a framework. I know that this is what I want to attain, obtain at the end of the year, 12 months. And so I said, okay, so I got the basics down. If I get too over micromanaged for me, my style, it gets a little bit too rigid and then my creativity somehow just kind of like gets stuck inside. So I found a balance there for my style. Yeah, Yeah.

Stone Payton: So I wanted to ask you to I’m going to switch gears on you for just a moment here, and then I want to circle back to some of your earlier years. But I’m curious, I don’t know when and where you would ever find the time, but I’m going to ask anyway about hobbies, passions, interests outside the scope of your work. Do you do you sort of separate periodically and get over here in another lane and go pursue something else for a little bit?

Mandy Hougas: Yes, I do. So, uh, but this is a God thing. It was. Absolutely. I met a woman, a friend of mine, uh, we met at a networking event and I just said, Yeah, let’s sit and have coffee. So we sat and had coffee and she was struggling with some of the messaging in her business. So I helped her out with that just because it felt right, like it didn’t feel like I needed to charge money for it. I was just doing it because I believed it was the right time for it. And out of that, she had referred me to a group called Tennessee Voices because I love to speak on mental health and wellbeing and I love doing it for student athletes, for young adults, for audiences of all ages. But athletes and young adults are really important. And youth, youth. So like middle school grade school, I think they call it grade school now. I don’t know what Grade school, middle school, high school and in college, the university athletes, because I believe that if we pour into them the way that we wished we were poured into or that we were poured into and we saw some success, I believe that they’re going to be more effective for themselves and their families. They’re going to be more hopefully happier when they get older. Hopefully they’ll learn. At the moment, they need to make a really big decision that they have two options. They don’t have one option, they have two, and they get to decide what path they want to go down and they get to be aware of that. So I love speaking for Tennessee Voices and do an outreach work for them. Um, and then just spoke at Cumberland University on Thursday for I think 400 of their athletes. So that was I’m so grateful for that. I hope one kid out of there just helps one kid, you know, face something that they didn’t think they could face.

Stone Payton: So student athletes, they have all the challenges all of us have. But I would think, too, I think you mentioned the term identity earlier on in the conversation, I suspect I don’t know. I did play high school ball, but I made the team because I had a car, you know, that wasn’t my identity. And I could get the good, the good athletes to and from practice. But, you know, my my for me, my identity wasn’t wrapped up in being an athlete. But I would think the people who really excelled like a couple of my very good friends when they when they made the transition and maybe did not go professional or got out of school, that’s they probably have that whole thing going on, too. In addition to the same challenges and opportunities all the rest of us do. Right?

Mandy Hougas: 100% in the transition because I think this is just I started when I was 12 and I by no means were played for Pat Summitt or anything, but that was my dream, right? Like go WNBA. And so I worked for it. But um, I think the, the achievement kind of mentality for a lot of student athletes, kind of it’s, it’s like a blessing and a curse at the same time because you have to manage like your, your self care, you have to manage your mind and you have to manage your physical body. And while you’re going through, I think sports and you’ve got classes, you’ve got boyfriends, girlfriends, you’ve got drama outside of the court or the field or wherever you’re playing on. Like you have so much pressure outside of you expecting things from you that I can just imagine because I knew how it felt for me and it was all coming from inside of me. It was all from like OCD and those thoughts. But these kids nowadays, they have all that pressure stacked upon them. And I think being able to manage that, even if they’re university athletes, even if they’re, um, uh, professional athletes, like that’s a, that you got to manage it. You got to understand that it’s going to be a pressurized. You got to understand, hey, now is the time that I have to really pay attention to what I’m listening to, what I’m reading, what, who I’m surrounding myself with, the things I’m allowing to influence my thoughts and my emotions. And that is, I think, one thing that all athletes have to deal with and all people have to deal with. It just is more pressurized and high achieving, high performance kind of roles.

Stone Payton: Yeah, And the positive aspects of that, like the mental toughness and those are some good things that come out of it. But particularly if I’ve had my eye on playing second base for the Yankees and I’m not going to get to do that. Well, now I got to go figure out what I am going to do, and that’s that’s got to rattle your cage a little bit and shake up your your world. So so for you personally, to the degree that that you’re up for, for sharing it, I got to believe that you were transparent, that you had some challenges with alcohol and and that kind of thing. While it was probably pretty ugly when you were in it, do you feel now, looking back that, wow, that really equipped me to serve in the way that I’m serving now? Yeah.

Speaker4: Yeah.

Mandy Hougas: I believe I’m 100%. I’m grateful for the opportunity to be able to recover from something that had kind of held me down and I had pushed down all the emotions I’d been that kid, you know, that’s a rising star. And then you just fall and it’s like, Where did they go? And I’m like, Heck, if I’m going to let that beat me. But that that resiliency from I think sports really helped out because it was day to day practice. I’m like, This is one step at a time. This is day to day practice and reflection. This is learning who I truly am and who I want to be and what I want to represent in the world. And it was, you know, independent, quirky, confident, joyful, fun, loving and not really need anything to lean on, you know?

Stone Payton: So my best friend and I growing up, we used to tease my little brother incessantly, and now he has a pretty high pressure job as a CEO of a large association. And I joke that my buddy Kirk and I prepared Rusty for his career, you know, like like we made him mentally, mentally tough. But I think, you know, Rusty would be one of these to tell you like he. Almost uses an insult or a or a challenges almost as fuel. Right. Yeah.

Mandy Hougas: It channels the energy it gives you like that. Like some people really thrive off of that. Um, I found that for me nowadays, it used to, but nowadays. Well, no, it does still. Yeah. If I had something nasty come up, I’d be like, Oh, I’m going to just prove them wrong. And then it fuels you for quite some time. And then once you’ve proven it, you’re like, Oh, that was a fun project.

Speaker4: So, so what’s.

Stone Payton: Next for you? You got do you have a book in you? You’re going to do more speaking, you’re going to scale this or are we going to have, you know, the Mandy methodology, what’s.

Speaker4: Down the pike?

Mandy Hougas: So many isms. Yeah, but no, like the the people around me have been amazing. Like, you’ve been awesome. Um, just being able to grow the business online so that I’m not doing as many personal like it’s customized one on one training. So I get them into a spot where they can go off and they can be profitable. But I want to be able to serve other groups of people. So maybe somebody who’s just starting out who wants to know about Sales 101 like what really is it? Is it as scary as I think it is? Is that going to be a piece of my business where I can actually do that part and not have to outsource it? Because I believe everybody can? Even if you’re an introvert, even if you don’t like talking to people, there are ways around it or a ways through it is what I like to say. But yeah, there’s a book I’ve been writing for like six years and you know how that goes. Um, it’s, yeah, it’s back and forth, not even back and forth with the editor, but it’s been back to me, so it’s on my plate. Yeah. Um, and then creating a space where we take athletes and we transition them into like corporate roles or business roles and then connect them with companies out there. So that’s on the horizon.

Stone Payton: Oh, fantastic. There are just so many ways that you’re going to be able to serve these different constituencies that you’ve that you’ve chosen to serve. I think that’s marvelous.

Mandy Hougas: I hope it helps the community and grows a community of really like, you know, grounded people because we need that. I feel like nowadays we do.

Speaker4: All right.

Stone Payton: Let’s let’s leave our listeners with a couple of Pro tips, if we could. Anything from the entrepreneurial journey. If you’ve learned a couple of things on there that you know, a do or a don’t or a, you know, read this and that kind of thing all the way and up to maybe someone from one of these specific constituencies like, hey, if you’re an athlete coming into transition, here’s a couple of things to think about. Just just a couple of things that and look, gang, the number one pro tip reach out and have a conversation with Mandy or somebody on our on our team and start tapping into their work. But let’s leave them with a couple of actionable tips if we could.

Mandy Hougas: Absolutely. So I always have the people start if you’re an athlete transitioning or someone transitioning into entrepreneurship or into business, I always have them do like a self assessment. You basically go down the list and you do this at home on the left hand side, write down everything you love to do on the right hand side, write down everything you just do not like doing because eventually that’s going to help you understand what your strengths are. It’s also going to help you understand where you’re going to be most effective in your business. If you don’t like doing marketing and you know that you don’t like writing emails, you don’t like posting content, you don’t like any of that, then that might be a piece of the business that you can outsource. Now, that leads me to the next thing is, once you understand what you really love to do and what you don’t like to do, can you actually learn how to do those things? Is that going to be part of your learning experience? You’re going to spend some time learning how to do those things, even though you might not love them, but you might just be scared of them and that’s why you don’t like them because they’re giving you anxiety and that’s okay.

Mandy Hougas: But you get to think through that. So I always like that process. The second thing would be before you hire any coach or any trainer or any consultant, whenever you outsource anybody, vet them out, vet them out, do as much research as you can on the topic. So sales, marketing, operations, whatever it may be, do as much research as you can to get yourself comfortable with the topic, then go out and start interviewing consultants. Don’t just take anybody who’s pitching you because that could lead you down the road of spending a lot of money and not getting the results that you expect. So always look at the end in mind. What are your goals? What objectives do you have? Do you have an objective to bring in leads like 100 leads or is it $100 or, you know, there are differences in objectives for sales and for marketing. So I think those are areas that I would say just pay attention to and be mindful of and not everybody’s going to solve your problem.

Stone Payton: Yeah, I’m so glad I asked. And to your point, just because you vet someone, they may not fit what you really need right now. It doesn’t make them a bad person. They may be the perfect coach for somebody else, but to invest that time and energy. Being disciplined to get the right match for what you’re what you really need right now.

Mandy Hougas: Yeah, it’s like setting up the foundation or the fundamentals. The fundamentals are do I actually do I fit with this person? Do the objectives? Are we in alignment with the objectives? Can they actually do what they said they do? Do they have the people behind them like the customers, to show me that they’ve done that before? Have they walked me through their process? And if they if they haven’t yet, what I can say is I usually find a good business owner is one who says, even if I can’t help you, I will find somebody or refer somebody to you that I really do believe could because I believe everything comes full circle. And the better business owner you are, the better person doing business. It’s like that’s where you’re going to get a lot of referrals, word of mouth kind of referrals coming to you.

Speaker4: Well, I am.

Stone Payton: So glad I asked. I think that is terrific. Council All right. I’m going to turn you loose in just a moment and let you get back to finishing that book. But before.

Speaker4: I do.

Stone Payton: Let’s make sure that our listeners have an easy way to connect with you. Whatever you feel like is appropriate. Website, LinkedIn, that kind of stuff.

Mandy Hougas: Yeah, so I have a website. It’s Girl Sweat official.com. You can reach out there and book a consult right through the website so they can just hit book a consult, it’ll go to my Calendly, and then we book a time and then we decide like, well, we’re on the call, you know, what goals you got and are we a good fit? And if you are, then the next step is we set up a time every week and then we start training.

Stone Payton: What a delight this has been. Thank you so much for joining us this afternoon and sharing your insight and your perspective to the work you’re doing is so important, so foundational. It is going to prepare all of us to serve our communities more effectively, keep up the good work. Don’t be a stranger. When you get that book ready to launch, you give me a call. We’re going to and we’re going to talk that through on the air, too. Okay.

Mandy Hougas: I’m so embarrassed. I haven’t had it done yet. I should have it done. No, there’s no shoulds. There’s no it’ll come when it’s ready.

Speaker4: Now, we got.

Stone Payton: You on air. Committed to getting that out.

Speaker4: There, you know?

Stone Payton: But thank you so much, Mandy. This has been marvelous.

Mandy Hougas: I appreciate you so much and grateful for the opportunity.

Stone Payton: My pleasure. All right. Until next time, this is Stone Payton for our guest today, Mandy Hodges with Girl Sweat LLC. And everyone here at the Business RadioX family saying we’ll see you in the fast lane.

 

Tagged With: Girl Sweat

Aimee Parscale with Bodyfit with Aimee and Softwave Regeneration

August 30, 2023 by angishields

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Cherokee Business Radio
Aimee Parscale with Bodyfit with Aimee and Softwave Regeneration
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Sponsored by Woodstock Neighbors Magazine

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AIMEE-PARSCALEAs the C.E.O. and the President of Softwave Regeneration LLC, Aimee Parscale brings a passion unparalleled to the healthcare industry that translates their importance over wellness and living pain free. Responsible for overseeing all facets of the organizations, Aimee drives the mission, operations and engagements.

Exuding a dynamic, effective, and influential leadership style that motivates, Aimee successfully has built her career as a diverse entrepreneur. Aimee is a strong leader within the organization, making her an instrumental advocate for the industry. She has extensive experience in nutrition and functional wellness.

Aimee is the owner of Bodyfit with Aimee LLC, a Nutrition and Fitness Online Training Company. Throughout her tenure she received her International Functional Associate of Science under Mr. Lee Haney, ( 8-time Mr. Olympia). Aimee went onto achieve her Functional Nutrition and Metabolism Specialist Certification guiding in her ability to thrive with the knowledge to work with clients dealing with underlying health conditions.

Aimee is Softwave Certified in sexual health, wound and ortho protocol. Aimee is an active member of the Rotary Club of Woodstock, WOW- Women in Wealth Networking, A member of the NPC Figure Bodybuilding Association.

She was featured in Southern Muscle Magazine as a contributing writer of Living Fit. Recognized By Lenda Murray ( 8-time Mr. Olympia Figure Women’s) and Wings of Strength as an influencer in the fitness industry. Aimee was invited as a guest on Femme Flex.

Aimee is the proud wife of her Co- Founder and Veteran Larry Parscale. She is the mom of 3 daughters, 3 sons in laws and 2 grands. She enjoys her Downtown Community, family, working out to live her best life and reversing age one day at a time!

Follow Softwave Regeneration and Bodyfit with Aimee on Facebook.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Woodstock, Georgia. It’s time for Cherokee Business Radio. Now, here’s your host.

Stone Payton: Welcome to another exciting and informative edition of Cherokee Business Radio. Stone Payton here with you this morning. And today’s episode is brought to you in part by Woodstock Neighbors Magazine, bringing neighbors and business together. For more information, go to Facebook and Instagram at Woodstock. Neighbors .bvm. You guys are in for a real treat this morning. Please join me in welcoming to the broadcast with Bodyfit with Aimee and Softwave Regeneration, Ms. Aimee Parscale. How are you?

Aimee Parscale: Good morning. How are you?

Stone Payton: I am marvelous. I have so been looking forward to this conversation. I got a chance to meet Amy personally through a mutual friend. I don’t know if he told you or not, but he. Wang dangled an invitation for me. Or at least told me where and when to be at a pool party a while back. We had such a marvelous time at your home and everyone in town who knows of you and knows you. And that’s no small number, just thinks the world of you. And I can begin to realize why I am really looking forward to this. I got 1000 questions. I know we’re not going to get to them all, but. But maybe a good place to start would be if you could articulate for me and our listeners mission, purpose, what are what are you and your team really out there trying to do for folks? Oh, my.

Aimee Parscale: Gosh. So I am so hugely passionate about people’s health and well-being. And my mission in life has been to create the life that you’re designed to live. So the best life that you can possibly live is going to come from your health and your wellness and your well-being and what feeds your soul. So, you know, I guess, you know, there’s that saying when you get really comfortable in marriage, I was in a very wonderful still in a very wonderful marriage of 33 years. And I’m not the typical story. I was very fit when I married and very young at that age of 18. And over the years, I got very comfortable and I put on quite a few pounds. So through the course of our marriage, I lost 178 pounds.

Stone Payton: Wow.

Aimee Parscale: So that was, you know, I decided that for myself that I had waited too long. I was sitting on the sidelines of life and I needed to take care of things. So I lost 178 pounds and decided to be a part of the NPC figure bodybuilding committee and get myself on stage.

Stone Payton: Well, now that is quite a transition from being overweight. I mean, you were overweight, you were too heavy for your for your frame all the way to being in the bodybuilding arena.

Aimee Parscale: That was my goal, was to get that foot on stage. So in the course of this, I had the privilege of meeting Mr. Lee Haney, who is an eight time Olympian, and he came to me and just said, Would you consider getting certified? This was not the path that I thought my life would take, but I was fortunate that it has. So I achieved my personal trainer certification and I opened Body Fit with Amy.

Stone Payton: Wow. And how long ago was that?

Aimee Parscale: So that has been four years. And so it is an online nutrition and wellness company. So I write custom workouts for people. I deal with people who have autoimmune PCOS, menopause, general overall health.

Stone Payton: I got to believe that that has to be incredibly rewarding work.

Aimee Parscale: It is the most phenomenal thing because everybody is always thinks that it comes from the weight loss. You know, everybody’s like, you know the exterior, when am I going to lose weight? But for me, it is the 3 to 4 week moment when my clients lose weight and start fueling their body, right? All of a sudden their mind becomes just the most wonderful place. And they call me and they’re like, I don’t know what’s going on. I’m more confident than I’ve ever been in my life. What have you done to me? So for me, the interior is the overall gift. The exterior is a given. If you work the program, you’ll get the results. But the interior, the confidence, the success, the the just overall well-being and how you’re going to act as a human is just phenomenal. So it’s it’s exciting to watch people unfold and be their true self.

Stone Payton: Well, this is such a timely and germane conversation for me personally. Nothing like the the radical transformation that you describe in your own life, but you’re meeting me 55 pounds ago. Wow. From when I got here to Woodstock.

Aimee Parscale: Congratulations.

Stone Payton: And I have I have Stacy Roby. So largely to thank for that, who’s kind of like in the functional medicine world and. She came in studio and we didn’t even do a show. We were just doing kind of a one on one visit to learn more about each other’s business and how we can help each other. Which, as I’m sure you’ve discovered, this community is fantastic in that regard. And she coached me up and the biggest thing was just getting me to eat cleaner. And then and then I and then I hit my initial objective, which was to lose 15 pounds so I wouldn’t have to get on blood pressure medicine, which is perfect. But but that gave me to your point, that gave me the confidence, right? Like now I got a little momentum. I got a little confidence. Hey, I can do this. And so I started doing some other things. I kind of sort of started stacking those habits, right? And and I learned a ton, but it was it was the from the inside, it was the I got my, my, my mind shifted.

Aimee Parscale: Exactly. Mindset.

Stone Payton: You see this all the time, don’t you?

Aimee Parscale: Absolutely. One of the best compliments I think I’ve ever gotten was I had a 24 year old client, young man needed to lose well over 100 pounds. And when I met with him, I said, you know, one thing I’m going to ask you to do is not talk ugly of yourself, not to yourself, not to somebody else. And I said I relied on affirmations to carry me through my entire journey. So I said, I’m going to give you some simple you are worthy of change. And I said, When you are driving down the road and you feel doubt, I just want you to say, if a doubtful thought comes in your mind, I just want you to change it to I am worthy of change. Simple sentence. And I said, It may sound silly, you may think I’m crazy. So about six months goes by and he called me up and said, I want to take a walk downtown with you. And we were walking. And he said, When you told me to do the affirmations, he said, I thought she’s crazy. And I thought, Well, of course he probably thinks, you know, she’s old enough to be my mother. Why is she telling me all these things? You know? And he said, But what I realized, he said, is every time I have a negative thought, now your affirmations come in my mind, and the first thing I say is I am worthy of change and that this point he was sitting 115 pounds down.

Stone Payton: Wow. And I don’t fully even a little bit understand the science behind it all. But it’s my understanding that the physical and the the mental, the emotional, they complement each other and get you going on an upward spiral. Like I mean, even doesn’t the chemical balance in your body change as you make the physical changes and the mental changes?

Aimee Parscale: Absolutely. And I also went on to get my functional You were saying you worked with a functional practitioner. I got my functional practitioner certificate this past year. Yes. Mainly because I wanted to take it a step further for people who were struggling with more than weight loss or were on prescription medications and couldn’t get themselves off. So a lot of times, you know, we need to take a deeper look. We need to really go in and look at the interior and say, what is the problem? And I think a lot of people rely on our doctors and they’re wonderful. And there’s a place for everyone in this big, beautiful world. But a lot of times it’s going to take a functional practitioner or a nutritionist to stop and interview you and say, what? What are your daily habits? What’s your lifestyle? What’s your stress level? What’s your sleep? You know, tell me all the things about you, because all of these factors could be things that are coming into play. That might be the one reason that you have to be on a prescription that you don’t necessarily need to be on it. If we just tweak your lifestyle just a touch.

Stone Payton: Well, I’m delighted to say the only medication I’m on is Evan Williams. And, you know, and I’ve kind of got my disciplines around that, right. I love it. But you guys in your space of the of the functional medicine, it occurs to me you’re working a lot more. I don’t know what would you call it, the front end, the, the, the wellness side of things as opposed to, oh, something’s broke, let’s go in there and fix it. And I personally find that so much more attractive and powerful and productive.

Aimee Parscale: Yeah, very much so. You know, it has just been an absolute honor. I feel very fortunate that, you know, I do live in this wonderful small town and I’m able to meet people face to face that I work with. You know, I want everybody to know me, Even though it’s an online based company, we do meet everyone and train them face to face on how to work their nutrition. And I try to tell them, lean into me because we all need support. We need cheerleaders, we need a support system. And all of these things will create success for people and accountability, you know, feeling like they have someone that’s in their corner.

Stone Payton: Yeah. And it is this this town for guys. And I know that our listenership goes well beyond Cherokee and Woodstock, but Woodstock, it’s like living in a Hallmark movie. I mean, it really is. And I do know every bartender in town, too. But but really, it really is. It is. It is marvelous. I just I love everything about this community. But let’s talk more about. Out to work. And if you if you would like, we can talk about a use case or a scenario. But I’m particularly interested in the in the early stages of beginning to work with someone like like is there a consultation. Yeah. Just talk that through a little bit.

Aimee Parscale: Okay. So what we do is we send out a step one packet and this is going to tell us some background, very similar to a medical release that a doctor’s office. It’s going to tell me if you’ve ever had any injuries, if you’re on any prescriptions, a little bit about your sleep schedule, where you work, what you do for a living. You know, what is your you know, you and I were talking this morning about you seem to be an adventurous, much like myself, you know. So I tell people all the time, tell me about what your lifestyle is like. Do you like to travel? Do you work with travel a lot? All of these things are going to help me in creating a plan for you. So I take all this information along with we have our own app that is the app app and it can be found.

We send a link out to our clients and then they go in. They can put their check ins, their pictures, everything up for us. And then I’m going to take all this information over a week period of time, and then I’m going to set up a schedule that works well for our clients, and then we’re going to meet with them one on one, and we’re going to teach them ways to fuel their body, things to eat on how to eat clean. A lot of people just don’t understand the macro based way of eating, which if you’re not familiar with that, it’s a scientific way of eating. I call it the best lifestyle way of eating. I know there’s lots of trending ways to eat, but macros is a concept of taking in the right amount of proteins, carbs and fats for your lifestyle. So if we give the body what it needs and we fuel it correctly, then ultimately I’m going to keep you in a caloric deficit. Now, that deficit may be that you’re looking to lose weight, but we can also have people maintain and also gain muscle as well.

Aimee Parscale: So we meet one on one, we do this training and then we send you out and we do weekly accountability. So that would be checking back in with pictures and weight. And we’re talking throughout this whole thing. We don’t keep people in it more than a month at a time. They’re welcome to come and go. My philosophy is, if your mind is right and you’re in it, then I am in it with you. But I am not going to make you stay somewhere and create more issues for you if you’re not comfortable. Because I feel like everybody will do it when they’re ready and when if they are ready, they’ll come and they stay. And I have clients who’ve been with me for years, who’ve long met their goals, but they travel and they like to know when they come home that I’m going to pull them back in, you know, and get them back on on pace. So they have that discipline again that creates them to be their best, their best being.

Stone Payton: So that that accountability, that and also like for me, like a support system and having a roadmap is so crucial. And for me, I found it helpful to get realistic about what I would and would not do. Like, I know we’ve joked about it, but you know, I’m 60 years old. I’m going to enjoy a cigar and a cocktail from time to time, so I’m still living. So I wasn’t going to just cut all that out and try to be Mr. Universe, you know? But I got very real with myself. And and the other thing that really helped me a lot was my wife, Holly. Well, we’re kind of empty nesters, so she can eat what she wants and I can eat what I want. But for the most part, she just kind of came along for the ride with me and we both got healthier together. Absolutely.

Aimee Parscale: And what I find, too, is that a lot of times it’s just people are afraid to go to a gym because they don’t have the direction or, you know, let’s say we’re all in different you know, I’m in my 50s and in my 50s. I don’t plan to squat something on my back because that’s probably not going to be my best decision at this point. Now, 20 years ago, it might have been my best decision. But so we do write custom workouts and these are in my app and they all have a video beside them so anybody can put their headset on with their favorite music. They go to the gym. I’m going to tell them how many sets, how many reps, and we’re going to custom write the workouts according to what fits them. So if you said to me, Amy, I can only do three workouts a week, then I’m going to make sure you have the best three workouts you could possibly give your body.

Stone Payton: Yeah, well, that’s interesting. Okay, let’s talk about me for a minute. I mean, it is my show. Let’s do. But so now I’m thrilled with the those results of losing the weight. I have more energy. You know, I’m even that much better of a mental state. My clothes fit better. I feel like I look a little better in my clothes, all that kind of stuff. So now I’m like, Yeah, but I wish my arms were a little bigger. Now I want to bulk up a little bit in the right, somebody you can hire. Exactly. So I mean, you can kind of meet people where they are. Absolutely. Take them from there. And again, you know, help them. You know, I’m not going to try to be Mr. Universe and I don’t want but, you know, I’d like to. So, like, if I had that set of objectives, I could sit down with you or get on your program. You could. And then I would have that.

Aimee Parscale: And I always tell people, you know, tell me what you want to look like. You know, everybody uses Pinterest for everything. Like if there is a body you want to look like, show it, show me, show me, let’s create it. Because just what you’re saying, everybody does have a different look that they’re after. Yeah, I was a figure competitor. I didn’t want to look like a, you know, so muscular that I didn’t feel feminine. But at the same time, I did want to carry a good amount of muscle so that as I age, I’m reversing age, you know, and I’m keeping my structure, my posture is able to hold itself strong. And, you know, obviously the more we eat and the better we feel ourselves, we can lifestyle live better because the goal is not to be able to starve ourselves for the rest of our lives, to keep weight off the goal is to teach the body, to metabolize the foods, and when we do this, then we can lifestyle, live, enjoy those vacations and not have fear of failure.

Stone Payton: Well, that’s another great point, and I really will quit talking about me after this. But I. I did not willpower my way to one of those pounds that came off. I adjusted my disciplines. I guess you would call them, but I didn’t like go without. I never went hungry. But you know, I just made the goal. Yeah, I did not. It wasn’t a willpower thing at all. And it’s. And it’s not now. And now it’s not. I don’t even have to remember it. It’s just almost. It’s just almost habit and routine. Now, you know, that’s been, you know, well over a year now, I guess year and a half. And so it’s just the way that my that my day is organized now and the way our grocery list is organized now. And it doesn’t mean I don’t hit the power bar now and again. But you know but I don’t but but and but I. Why not eat a whole slice of key lime, you know, and I might get a slice on the weekend and, you know, nibble at it throughout. Just little things like that. Maybe you’ve learned.

Aimee Parscale: Those habits and once you learn those habits, second nature. Now, that’s what I said. I said, you know, I started my journey at 40 and now I’m the ripe age of 52. Now, it did take me around eight years to get my weight off. I would say at the time I was very blessed with someone who understood exercise. But finding a nutritionist, which was very important to me, was that I was able to find a way to, in my world, create bodies quicker for people so that they could see those goals faster. So I do really hone in on nutrition and what people eat, but I am a huge advocate of you should never have to tell somebody you’re on a diet. I don’t like the word diet because it has die in it, you know, and it makes everyone feel like they want to die. So I want people to feel alive. And by living, you’re going to go out, you’re going to socially engage with people. You’re not going to give up your life. You shouldn’t have to say, I can’t go to dinner or I can’t meet you or I can’t have get togethers. You know, people always said to me, well, you know, just like the pool party, how do you have a pool party and not participate? And I said, Well, I do participate, do participate, do participate, because I’m living, you know, and that that’s you know, I’m in a marriage, a relationship. And in order to be fair to my soulmate, I need to be able to date him, you know, And these things I feel like are so important.

Aimee Parscale: And I feel like that that’s the barrier that too many people put too much pressure on themselves, that they have to feel like they have to be perfect and eat less. And, you know, the the favorite saying when people come to me is they’ll say, don’t worry. I’ve been eating salads all week, you know, before I met you. And I said, Well, I’m so sorry because I’m going to feed you so much now that you’re going to feel like, you know, there’s no way. And they always come back a week into it and they say, Well, the best thing I can tell you is I was never hungry. And how did I lose weight? Well, you fueled your body so it didn’t have to hold food. So it’s a beautiful scenario, You know, just like you said, not everybody is looking to put their foot on a stage. For me, I was looking to create a goal so big that I wouldn’t fail. But I feel like everybody has different goals, you know. But I tell people, dig deep, look personally for what your goal is. So in saying this, not the goal of, you know, I want to be the best family person I can be, you know, look at what you want. And when people say to me, now, what was your goal? I said, My goal was to put on the little black dress and go to dinner. You know, that’s what I wanted to do. So that’s the goal.

Stone Payton: So you got a lot of irons in the fire. Not unrelated, I’m sure I’m looking forward to learning more about this. But you have this this soft wave regenerate. Yeah, speak to that a little bit.

Aimee Parscale: So this was just, you know, there again, this wonderful community. My father, I moved him to downtown Woodstock last year and he purchased the founding creator of the Ortho Gold 350 soft wave machine. And just on a fluke, I was having some pains and he was kind enough to say, Why don’t you come to my corporate office and let me just let me just work on your back and see if I can make you feel better. So what? Soft wave regeneration is it’s a cellular tissue regeneration machine. And what this does is it goes in and it repairs the cells that are damaged. So it’s going to increase blood flow to your body. It’s going to help inflammation. If you have plantar fasciitis, if you have problems with diabetes, if you have chronic pain, frequent urination, it is a marvel machine. It’s FDA approved, it’s noninvasive. And it was the beautiful sister company of body fit because it was going to allow my clients who possibly worked out too much, had shoulder injuries, back issues. A lot of times people will be in sports. Athletics do things over the years and they continually are taking ibuprofen or trying to, you know, baby a pain. So I went to him and four visits later I was like, I don’t know what this miraculous machine is, but I need more of it in my life. So I found myself asking him to please take care of my body fit clients. And then, you know, I said, You know what? It’s time we need to bring this to Woodstock. So I decided to purchase the machine and get certified in treating people who deal with chronic pain. So it is a very. A quick treatment. Each treatment is about 10 to 15 minutes. Oh, that is fast. It is. We are blessed to say that we are located right in downtown Woodstock off of Rush Street if anybody lives here. I think everybody knows where we are. We have the little Moki in the driveway, so everybody always.

Stone Payton: Says, Yeah, we know the Moki.

Aimee Parscale: Everybody knows the Moki in town. So but we our goal was to create an environment that people didn’t feel like they were going into a doctor’s office or a clinic. We wanted more of a luxury environment where people felt comfortable they could come in. We invite them, welcome them with hospitality, excuse me. And so we do have the exam room set up in the office in the home. And so the average treatment time is six weeks and that’s one treatment a week. So it’s going to work on repairing the cells for 8 to 12 weeks after each treatment.

Stone Payton: Wow. So have you had the benefit along the way of one or more mentors as you made that transition? You lost the weight, you went into business. You got you’re so credentialed, you’ve rattled off like 3 or 4 different certifications. Have you had the benefit of some folks that really helped you navigate even just the, you know, the entrepreneurial terrain, let alone the the knowledge base that you had to pick up to to get to be an expert in this domain?

Aimee Parscale: You know, I would say I have had multiple people opened my first entrepreneurial experience when I was 16 years old. And that was always my avenue was that I learned very quickly that my soul was fed off of people. And so I say I live in a very peoplely world. And that was one of my main reasons for wanting to live in downtown Woodstock so that I could be outside walking and feeding my soul with the people that lived around here. And that’s exactly what’s happened for me. So but along my journey, I would say that. My mentors have been in all calibers of my life. It seems like that each conversation I have, even I’m going to toot your horn because even this conversation this morning is, you know, I find this very enriching to sit here with you and learn about what you’ve done and how you’ve come to where you are. So I try to take key points along the way that people tell me they’ve done and say, How can this improve my life? How can this help me be more passionate in what I’m doing? And I feel like that as an entrepreneur, it you know, obviously as entrepreneurs we are trying to make some income and I don’t argue that, but I do feel like that being an entrepreneur goes so much deeper than income. It goes into living out a passion.

Aimee Parscale: Most entrepreneurs have a passion to better something in life, and mine happened to start with myself. And that may sound a little selfish, but in order to help others, I had to find my best self first. And I always tell people, Don’t put yourself on the back burner, you know, because to be your best, you have to be your best to yourself first. And when you’re best to yourself first, then everything else will flow and come together. So, you know, I would definitely say that Lee Haney was a wonderful mentor. He lives a very blessed life. He he was very committed to his goals, still is very committed to his goal, very passionate. I had a wonderful support system and still have a wonderful support system. I say, you know, you you go as far as your mate. You know, you go, and I’m 33 years into a very solid, wonderful, giving man that understands that my entrepreneurial mind is always wanting to do more, you know? So now it’s kind of my daughter does work with me. She’s a lifestyle coordinator for Bodyfit with Amy, and she’s also a certified tech now for software regeneration. So very blessed to have a family that believes in me and I want to help them grow as individuals as well. So just a beautiful support system all around.

Stone Payton: So how does the whole sales and marketing thing work for a company, a set of companies like yours? Do you find yourself with this structured sales and marketing process and you’re out shaking the trees, or does it just kind of come word of mouth and referral, or is it a little bit of both of those?

Aimee Parscale: Or I would say that over the years, you know, the biggest thing I’ve done is try to build relationships. And I think you can market all you want. You know, when I was doing the shows, you know, I did some transformation shows and I met a lot of people and they would say, Wait, if you did this, I want to do it, you know? So I got a lot of business off of social media, too, when Body Fit first started and then over the years, now it seems like that people will just pick up the phone and say, you know, I heard you’re the one I need in my life, which there’s no better compliment than referrals always. And then as far as soft wave regeneration, how many times have you had a conversation with someone where they say, Oh my gosh, I just hurt my back? Yeah. Or my hip hurts or I was walking outside or I was lifting weights and I did this or, you know, I cannot tell you. So to me, I consider each one of those conversations the gift that just says, you know what, I’m not going to push you into this because I truly feel like, again, that people come when the time is right for them. But I always want to say to people, you know what, I’m right down the road. Give me a give me a try. Let me see if I can help make your life better. So I would say that soft wave regeneration, we have officially been open now since June 15th.

Stone Payton: Oh, so not that long on the soft wave side.

Aimee Parscale: Not that long. So brand new. We got our machine in May and got our certifications and made sure we knew what we were doing and then we started inviting people in. So we have around 35 clients now. Wow.

Stone Payton: Since June.

Aimee Parscale: Since June. Oh my. So and that is been all word of mouth. So that has been a, a wonderful thing. And my husband says I have a lot to say to a lot of people.

Speaker4: Now, does he.

Stone Payton: Go out and do his own thing or is he involved in the business?

Aimee Parscale: He is. He is actually an owner with me of soft wave generation. So I’m pulling daily saying, hey, I’m going to make you an entrepreneur if it’s the last thing I do that’s funny. So but he is I would say he is a behind the scenes guy. He does a lot of the the paperwork and the things that that are just not my strong.

Stone Payton: You got to have that or at least I do right? You got to have the guy behind the guy. So so entrepreneur. Smokey Driver is our husband.

Speaker4: Exactly.

Aimee Parscale: Everybody’s like, Oh, wait, I know exactly where your house is. It’s the one where the milk is at. And I’m like, okay, yes.

Stone Payton: If you don’t know what a smokey is, look it up. It is way cool.

Speaker4: Smokey America.

Aimee Parscale: They’re going to owe me for this one.

Stone Payton: Yeah, we’ll send him an invoice. Right. So this is a golf cart community. We don’t have a golf cart right. In this community. Of course, we have several all around and several of us have golf carts. But Smokey is like a whole different ball game. It’s not a golf cart. It’s a hole. So they stand out in the Smokey is fun.

Speaker4: So I’ll bet it is.

Aimee Parscale: Just a fun community to be.

Speaker4: In.

Stone Payton: It is. So I’m going to switch gears on you here for a minute before we wrap. And I don’t know when or where you would find the time, but I’m going to ask anyway. Hobbies, interests, passions outside the scope of the work we’ve been describing. Been talking about curious if you have any. Most of my listeners know that I like to hunt, fish and travel. And is there something you have a tendency to nerd out about?

Aimee Parscale: I absolutely love to travel.

Speaker4: Okay.

Aimee Parscale: All any chance I get? I’m all about the travel, right? But, you know, obviously my passion has become bodybuilding, so I do enjoy that. And I have two wonderful grandkids. And so I’m learning how to to have the joys of grandchildren versus children, which is always a whole different ballgame.

Speaker4: Right?

Stone Payton: You call them and then hand them back. I understand. I don’t have them yet.

Aimee Parscale: But so so it is just the empty nesting is is just not a bad thing, is it?

Stone Payton: No, we’re loving it.

Speaker4: Absolutely loving it. I love it.

Stone Payton: Oh, neat. But and I do feel like for me anyway, that I call it white space, that white space is important. And and honestly, like, if I’m for me, if I’m sitting in a tree stand, which I will do this afternoon because hunting season is coming up in a couple of weeks, it it gives me a chance to kind of decompress, relax and candidly, because I am an entrepreneur, I might come up with a great idea or at least one worth trying while I’m sitting in that stand.

Speaker4: You know.

Aimee Parscale: Everybody always says when I vacation, I always come back with a new idea. Yeah. And they’ll say, I thought you were going there to relax. And I said that was relaxing because there’s nothing better than having that time to let the mind explore. And that’s usually when I come back even more fulfilled, more ready to start something else and share something. And, you know, like I said, it’s just a it’s a huge compliment to be in this town. And, you know, people come in and say, well, you know, if anybody can manage more than one thing, it would be you. So I find that as a huge compliment. And sometimes they might think I’m a little crazy. But there again, just a great, great group of people that we get to take care of and locally and, you know, body fat also since we service all over the world because it’s an online company, it’s just incredible to meet people all over the world and learn more about different, different areas that I haven’t been familiar with.

Stone Payton: So and also in my case, my team rolls their eyes when I go play because they know if I go play, I’m going to come back with more work for them to do because I got this new idea we want to launch. I’m chasing down some shiny ball or whatever. So I do that too, don’t you?

Speaker4: I know.

Aimee Parscale: You know, I always say there’s there’s the risk takers and I am probably 1,000% the risk taker. And I just did a talk. I actually and gosh, I can’t leave this out because it’s been such a wonderful move for me. Brian Aaron with Woodstock Furniture Outlet took me as a guest to the Rotary Club in Woodstock, So I just got inducted into the Woodstock Rotary. Yes. Yeah, last week, actually. And just an incredible, incredible group of entrepreneurs and professionals that are local in our town. And I we meet every Tuesday morning. And I cannot even begin to tell you what that one hour will do for your spirit because you see all the good things that we’re a part of and how we’re helping our community. But it’s just it’s in this world where technology has become such a thing now. It is just so nice to sit face to face with somebody and have breakfast and laugh and talk and be the authentic self you know that you’re looking to be. So I think they’re going to add a wonderful addition to my life. And, you know, my whole family is like they they’re like, you love nothing more than to say you’re a Rotarian now. And I’m like, I know because I am.

Speaker4: So.

Stone Payton: In the mission and purpose of that organization to me is just so noble, just and true. I mean, they’re all about service, aren’t they?

Aimee Parscale: Absolutely. So it is, you know, like I said, I’m just now getting my feet wet and learning about it. But it is really, really cool to know that I live in a community that within arm’s distance is the people that we’re helping.

Speaker4: Yeah, So that’s encouraging.

Aimee Parscale: So, you know, like I said, I want I hope that the longer we live here, we’re a new build here. We have we’ve lived in the Cherokee County community for over 20 years. But as far as being in downtown Woodstock, we are residentially considered new as of a little over a year ago.

Speaker4: Yeah.

Stone Payton: All right. Let’s leave our listeners with a couple of pro tips, if we could. Maybe a pro tip or two on just being an entrepreneur and building and scaling a company, but also maybe a tip or two around health and wellness and being fit mentally, physically, emotionally And look, gang, the number one tip is pick up the phone or drop an email or something and reach out and have a conversation with Amy or somebody on her team. That’s the number one tip. But maybe we could leave them with something to begin thinking about doing Stop doing reading.

Aimee Parscale: Okay, so my pro tip as far as a weight loss journey or a weight gain journey would be to be consistent. Just be consistent. Don’t consider each day as a failure or just each single day as a win. Just look at it as overall consistent behavior is going to create habits and those habits are going to create change so consistently. If you say to yourself, you know, I’m going to maybe eat out twice a week versus every single day and unlimited portions, you know, just be consistent in what you create for yourself, be loyal to your boundaries. So that would be my tip. As far as that, as far as if you are in the entrepreneurial lane, I say have fun with it. You know, explore, don’t have a limiting mindset. And if you don’t know something, find somebody who does. Because there’s a lot of people out there who want to help new entrepreneurs find their way. I know for one, one of my favorite things to do is mentor young people. And unfortunately, I had the privilege of mentoring my son in law into a side hustle. And so reach out to people and do everything you do with a passion. And I promise you it’ll be successful. And then as far as if you are dealing with chronic pain, don’t just deal with it. Give us a call. You know, we would love the opportunity to show you the equipment. Have you dropped by, talk with you? You know, I would I would love to meet you. So don’t feel like that a phone call is going to be too much or just come see us because we’re in this town and we don’t mind when people knock on the door and just come see us.

Stone Payton: I am so glad that I asked marvelous counsel all the way around. And you saw me writing while you were talking. I wrote down, Be loyal to your boundaries. You just set your own. Be loyal to them, get some help on it. And I think that is such wise counsel. And but and it just rings so true for me. If you’re going to go down this entrepreneurial path, just have fun with it.

Speaker4: Exactly.

Aimee Parscale: Live lifestyle living is what I like to call it.

Stone Payton: Yeah, Well, Amy, it has been an absolute delight having you in the studio this morning. Thank you for your insight, your perspective. Keep up the good work. The work you’re doing is so important and has such a marvelous impact on on so many. And don’t be a stranger. You don’t. You’re not far from the studio. Come on in and get us caught up from time to time, if you would.

Aimee Parscale: I would love to. And thank you so much for having us. So I will leave on a note of if someone would like to learn more about Soft Wave, you can reach us at soft wave regeneration.com or you can call us at 404 9900655 and just ask for Amy or Raleigh and we’ll take care of you. If you’re interested in body fit, you can go to body fit with amy.com or you can find me on Instagram at I am the number to live fit and I’d love to see you there. So if you happen to reach out, let me know that you heard it here first and we’ll make sure to take extra good care of you.

Stone Payton: I love it. And you’ve clearly made it easy to connect. That’s just who you are.

Aimee Parscale: I definitely I love it. So thank you so much. It just been a privilege to be here.

Stone Payton: Absolutely. My pleasure. All right. Until next time. This is Stone Payton for our guest today with Bodyfit, with Amy and soft wave regeneration, Ms.. Amy Parscale and everyone here at the Business RadioX family saying we’ll see you again on Cherokee Business Radio.

 

Tagged With: Bodyfit with Aimee, Softwave Regeneration

Kristy Edwards with Neatly Balanced

August 30, 2023 by angishields

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High Velocity Radio
Kristy Edwards with Neatly Balanced
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Neatly-Balanced-logoKristy-EdwardsKristy Edwards, organization expert and owner of Neatly Balanced transforms lives through re-creating spaces in her clients homes. By incorporating her low maintenance method, she sets clients up for success, allowing them to follow her configuration of each space.

She rehomes discarded items to nonprofits and charitable organizations that help those less fortunate. Clients not only receive a refreshed space that reintroduces a sense of sanctuary, but they also get to see where their items have changed others lives.

Kristy’s clients range from influencers, overwhelmed moms, college students, and more. Her idea originated after a mission trip where Kristy encountered people surviving with only the clothes on their backs. She uses this experience as inspiration to push for a minimalist lifestyle where resources are utilized for the less fortunate.

With over a decade of experience, Kristy has connected with other women, owned and led businesses with a passion to see more women supporting women.

Follow Neatly Balanced on Facebook.

What You’ll Learn in This Episode

  • About Neatly Balanced
  • What prompted Kristy to live more minimally
  • Some easy ways to start living more minimally
  • Giving back locally

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Stone Payton: Welcome to the High Velocity Radio show where we celebrate top performers producing better results in less time. Stone Payton here with you this morning. Please join me in welcoming to the broadcast with neatly balanced Ms. Kristy Edwards. How are you?

Kristy Edwards: I’m great. Thank you for having me.

Stone Payton: Well, it is a delight to have you on the show. I’ve really been looking forward to this conversation. I got a ton of questions. I know we are going to get to them all, but I think maybe a great place to start would be if you could share with me and our listeners mission, Purpose. What are you and your team really out there trying to do for folks, Kristy?

Kristy Edwards: Well, it might sound a bit naive, but we are genuinely trying to change the world. One client and one closet at a time is what we like to say. We do complete in-home organizing with a focus on cleaning out and removing items, anything and everything that is no longer serving our clients, which we then donate to about a dozen different organizations we work with personally that help those less fortunate.

Stone Payton: I love that commitment to community and those who need the help. I got to know the backstory, though. How in the world did you find yourself in this line of work and what compelled you to add this dimension of serving the the larger community?

Kristy Edwards: Well, I think it honestly goes back to childhood. Even as a kid, I never wanted anything out of place. I wanted all of my toys, you know, where they needed to be. My Barbie dolls had to be in there. Barbie doll Dreamhouse like just the whole nine, even as a small kid. And, you know, then I moved. I was born and raised in a small town in North Carolina. I moved to Nashville, Tennessee when I was 22 to be a full time nanny in the music industry where I traveled for almost ten years full time with different musical artists taking care of their kids on the road. And, you know, when you’re confined to a 45 foot tour bus, you don’t really have the option of being a messy individual. Everybody kind of has their space and you have to keep your things in that space. So I was the perfect person for the job since I was already very meticulous with my things. But the idea for the business concept was born from a mission trip that I took my my dad passed away from cancer in 2010 rather unexpectedly and quickly, and the following year his church, my mom and dad’s church did a missions trip to a very, very remote village in Honduras and we’re going to build a chapel for the people who lived there to have a place of worship.

Kristy Edwards: And we found out someone in the congregation had requested that it be named in my dad’s memory. So my mom, sister and I said, we have to go on this trip and, you know, be a part of this. And we spent a week with literal third world, you know, country residents. And they didn’t have anything. I mean, they were eating plantains and black beans and rice, three meals a day, every single day. And they were giving us their portions so that we had food to eat. And what I saw during that week just completely wrecked me and changed me in the best possible way. And I came back home just a completely changed individual and said, you know, something’s got to give. We live in this country where more is more and bigger is better. And, you know, I witnessed these people who had nothing, who just didn’t stop smiling. I never heard an argument. I never heard, you know, a negative word or phrase. It just everybody was very happy there. And I thought, there’s something to this.

Stone Payton: Well, it sounds like it has to be incredibly rewarding work.

Kristy Edwards: It is. Yeah. 1,000%. Yes.

Speaker4: All right.

Stone Payton: So say more about the work. Let’s play this out a little bit and, you know, maybe share a use case or a scenario of acquiring a new client and then helping them down this path of getting more organized. And then the other piece of it where you found a way to to serve folks, what would that look like, for example? Well, I think I told you before we came on air, you know, my folks are moving up from Pensacola, Florida, here to Woodstock, Georgia. And, you know, I could I could see at some point in a process like that somebody like you being involved. Right.

Kristy Edwards: For sure. We do offer a moving services where we will go in. First of all, we travel nationwide. So we currently have clients in five states and we do travel nationwide. So that is something we offer where we will go into, you know, home a so to speak, before the client moves out. And we will help package and pack up every single thing they want to move with them. And we will sort of organize as we pack and figure out, okay, what needs to be moved, what can be gotten rid of? And we’ll do all of that before the move and then mark the boxes in terms of where they need to go in the new house. And then we’ll also be at the new house and help unpack and set up, you know, for a successful living in an organized fashion future. Hopefully. So we do offer that, yes. But anytime a client finds us and reaches out, we do a free consultation where we go and talk to them and figure out, you know, in a dream world, what what areas of their home would they like to have organized. And then, yes, I have a team. We go in, we organize, you know, any and every area. And then, you know, we sort of make a big mess first and then say, okay, here’s everything from this closet or here’s everything from the pantry or the kids playroom or whatever, and we’ll kind of go through, what are you using? What are you not using? What can we get rid of? What do we need to keep? And then we do put it back in an organized way and we have little tips and tricks that we do to sort of implement that to help them be able to maintain the organized lifestyle once we leave.

Kristy Edwards: And then, yeah, anything that they want to get rid of, we take we bring, you know, back to my house, we sort it and separate it and then we actually contact the organizations so that we’re not just dumping things, you know, at their doorstep that they don’t need or can’t use. So we’ll contact the organizations and say, hey, we have, you know, baby clothes, we have diapers or we have men’s shoes and socks or whatever, you know, what do you need? And then based on what they need, we take them those items and then we provide tax deductible donation receipts to our clients so they can, number one, see where their things go. But also it’s a tax write off. So it’s kind of a win win for everybody.

Stone Payton: Well, it sure sounds like it. Now, you mentioned when people find us, I wanted to ask you about the whole sales and marketing aspect of a business like yours. Do you find that you do need to have some sort of marketing process where you’re getting the word out about what you’re doing? Or are people just really at the point now where they’re finding you because of the impact you’ve already made? How does that part of it work for you?

Kristy Edwards: Well, it’s funny. I actually we we we’ve advertised for the first time ever about 5 or 6 months ago. We’ve never advertised until then. It’s all been word of mouth. And we have consistently stayed booked 4 to 6 weeks out. Um, we honestly, when I started this business, it was March of 2020. So obviously, you know, no idea that a short two weeks or, you know, after I launched the whole world was going to pretty much end, so to speak. And I sort of thought, well, that was a great idea. That’s never going to get off the ground. And instead what I witnessed was because everyone, you know, was home more. They were cleaning out their attics and their garages and their bedrooms and toy rooms. And I just went on a couple Facebook groups I was a member of and said, Hey, I’m doing this business. I’ll come and help if you want. You know, all I ask is that you post on social media and tag me. And I did that. And yeah, within probably three weeks we were we already had a waiting list. So it’s been consistent. And at this point, now that I have a team and I have people, you know, that are helping me, we’re not having to book so far out because there’s more of us to spread around. So I waited until I sort of had my sea legs, so to speak. And then we started advertising this year, and it has consistently just grown leaps and bounds. So we’re really incredibly grateful and humbled that people choose us because there are a lot of us out there who are organizing in one way, shape or form. So the fact that people consistently choose neatly balanced, it’s it’s very rewarding and humbling.

Stone Payton: Well, congratulations on the momentum. I think it’s fantastic. Say more about the transition from the the road life that you had to now run. You’re your own business in this in this arena. What was it like to to make that leap? I suspect you probably had some very positive surprises, but maybe a few things that might have caught you off guard and you may have had to learn some new lessons, huh?

Kristy Edwards: Yeah, I tell people it was very interesting. When I was a nanny in the music industry, everybody thought, you know, it was basically like the night of the Grammys. Every single day, people were like, Oh, it must be so fantastic and so glitz and glamor. And I was like, No, it’s a lot of showering in arena bathrooms and locker rooms and, you know, the same catering food over and over. And that’s kind of how I likened neatly balance in the early days. I was like, It’s a lot of sleepless nights and it’s a lot of 15 and 16 hour work days and it’s a lot of not seeing my husband or my family or my dog. And, you know, it was it was definitely challenging. And yeah, it had a lot of challenging moments. But again, there were also very rewarding moments. And, you know, there is something to be said when especially in those first several months and a couple of years, it was just me. I had no help. And so, you know, every little bit of momentum we gained or, you know, high profile client we got or whatever, it was very exciting and just, oh my gosh, like they like us, you know? And so it’s yeah, it’s definitely not. You know, there have been moments where there were bumps in the road, but it’s been it’s just I knew it was my calling. And I think when you are where you’re supposed to be, there is just a peace that comes with that. That’s very hard to explain. So I definitely know that I am where I’m supposed to be.

Stone Payton: Well, it sure sounds like it to me. So when you started wearing the the truly entrepreneurial hat, did you did you have the benefit of one or more mentors to help you think through that journey? And or the organizing a way to also serve the community in the way that you described anybody? Were you able to lean on anybody for a little guidance in that regard?

Kristy Edwards: Well, as I mentioned, my dad passed away in 2020, so he wasn’t physically, tangibly here. But definitely he has had a profound impact in my life. And he actually, um, he started his own business as well. So I am the child of an entrepreneur, so it definitely is in my blood. And then when he passed away, my mom continued running the business that he started, you know. So it’s been he started the business 24 years ago. So I definitely have watched both of my parents sort of wade in the waters of entrepreneurial ism. So, you know, again, it it definitely had its challenging moments. But yes, I leaned on my mom a lot. Um, and as far as other entrepreneurs, yeah, there’s a lady here in Nashville who started her own business as well that I sort of met online and then became friends with in real life. And she still to this day is someone I text almost weekly and I’m like, What would you do about this? How do you feel about this? How should I handle this? And she’s been great. So yeah, I’ve definitely kind of found a seat at a table with other women leaders and entrepreneurs. And it’s been it’s been fantastic and I’m very thankful for that.

Stone Payton: Well, I’ll tell you, that kind of relationship, that that kind of resource I have found to be so valuable as recently as this morning, I actually have a standing call with a Business RadioX studio partner in another community, a couple of counties over. Actually, it’s one county over and we’ve both been doing this this work for a long time. But for us to just talk it through, we really do sort of sharpen each other’s saw, you know, just kind of chatting through stuff. I think that’s that’s really important. It really can mean a lot. And sometimes John will see things that I don’t see, and sometimes I’m able to help him. And it sounds like you’ve had the same kind of experience. Yes.

Kristy Edwards: Oh, for sure. And I’ve even had a couple, you know, people who are trying to start their own business reach out to me. And I’ve been able to be a mentor to a couple of people. And that is just incredibly humbling. I’m like, Wait, you want to talk to me? I don’t know what I’m doing.

Speaker4: I’m just taking.

Kristy Edwards: It day by day. Don’t. So yeah, it’s, it’s it’s very sweet when people, you know, and I’m sure my friend feels the same way. It’s very sweet when people look at us and think of the word success when they look at us, because I think we would probably look at ourselves and say, Oh, I feel like I failed yesterday so well.

Stone Payton: And it brings up another important point too. And I’ve seen it happen over and over again, and I still catch myself occasionally being a little bit reluctant to ask for help or input from local business people who are clearly very successful. And every single time and I’m batting a thousand with, if you will, open up, be a little bit vulnerable. And ask for a little help. Ask for some input. I mean, so far anyway, I’m 100% of the people here in this community. They want they want to help you. They will try to help you any way they can.

Kristy Edwards: For sure. And that’s something I did in the early days of starting my business. You know, I even even my publicity team will sort of chuckle and be like, you’re not shy. Like you have no problem reaching out. And that is definitely a strength of mine. I was reaching out to people that probably had no business reaching out to that had millions of Instagram followers and were, you know, wives of country singers or country music artists themselves or massively influential influencers, you know. And I just was like, Hey, I have this business. I’ll come and do one space for free if you’ll post about me and tag my business. And same as you just said, literally almost all of them said, I love this idea. This is so needed in this community. Yeah, I’d love to post about you. And you know, even all these years later, now that I charge them, they’re still like, I don’t care. I’ll pay you and I’ll still post about you because I love what you’re doing. And so, you know, yeah, it goes a long way and I’m super appreciative for all the help I’ve gotten for sure.

Stone Payton: And even this is a personal growth experience for me. But even if you’re hurting a little bit, you know, historically I’ve been a little bit more invested in image and posturing and branding. And, you know, I want I just want everybody to think that we’re just knocking the top out of it every day. Right? And yeah, so for me personally, I’ve learned to be a little bit more vulnerable with, you know, a certain circle of folks and say, look, you know, I’m really hurting over here. I can’t get this piece figured out. And that’s that’s been a hard lesson for me. But it’s been valuable to, you know, when you need the help, ask for it. You know.

Speaker4: I agree.

Kristy Edwards: And that’s something that I’ve been very intentional about on social media because, personally speaking, I have said numerous times, if I did not have a business, I would not have a social media presence. I find it to be, you know, it just I don’t feel uplifted most of the time when I get on any of the social media platforms. And it was something that was incredibly important to me. When I started my business, I said, Look, I’m not going to go on here and have the filtered touched up Photoshopped pictures where I just look like I’m riding this cloud and everything is perfect. And, you know, there are sure, there are pictures of trips that my husband and I take or pictures of me with people who might be famous that I legitimately know in real life. And I’m like, Yeah, we had lunch today or whatever. I definitely post about those things, but I’m also very intentional in my stories where I’m like, Look, I almost always never have makeup on and I’m like, Look, this is what happened today and this is how I failed. Or, Hey, I’m really struggling today. Could I ask for those of you who believe in prayer to say a prayer for me? And I post about that stuff regularly and I get a lot of feedback from people who say, Thank you for being real. Thank you for not always being, you know, photo ready, so to speak, in your stories. And thank you for coming on here and sharing about your struggles, because it is a place where so many people market themselves as having it all together. And I’m like, Listen, none of us have it all together every day at all.

Speaker4: And that’s.

Stone Payton: A truth.

Speaker4: All right.

Stone Payton: I’m going to switch gears on you a little bit before we wrap. I don’t know when and where you might find the time, but what hobbies, passions, interests, if any, do you have? They’re outside the scope of the work that we’ve been talking about. A lot of my listeners know that I like to hunt, fish and travel. Anything like that for you?

Kristy Edwards: Yeah, for sure. I mean, I’m not lying and it’s not a facade when I say I do genuinely love to give back. So I personally go and volunteer at a lot of the organizations that we donate to because it’s important for me to kind of put my mark of approval on the places we work with. I want people to know I’m really putting my money where my mouth is. So I do do a lot of volunteer work and, you know, stuff on the weekends where we’ll volunteer at different events around the town. But yeah, we love to travel. You know, we don’t have kids, we just have a dog. And so that’s always been something. Even when my husband and I met early on in our dating years, we were both like, We want to travel the world. We want to go to every continent and see as many countries as we can. So we try to do at least one international trip every year. And then a lot of just sort of local domestic trips. So we do travel a lot and we have six nieces and nephews on my husband’s side. My sister has one child on on my side. And so we have a lot of family time and we hang out with friends a lot. We’re involved in our church. So, I mean, nothing that’s, you know, super exciting or, you know, glamorous. But yeah, we stay really busy.

Stone Payton: It sure sounds like reader.

Kristy Edwards: I will say that I love to read. I post every month on my Instagram stories. I try to read a book a week and I post the books I read every month and kind of give like a brief review of what I thought about them. So that’s that’s a hobby.

Stone Payton: Yeah, absolutely. Okay. Let’s leave our listeners with a few pro tips around organizing. And I don’t know if it’s the right word or not, but like maybe a little bit more toward the minimalist end of the continuum, kind of paring down type of thing. And look, gang, the number one pro tip is if you want to go down this path, reach out to Christy and have a conversation with her or somebody on her team. But yeah, let’s leave them with a couple of things they can be thinking about doing, stop doing and to your point, maybe even reading about.

Kristy Edwards: Yeah, well, I always tell everybody we work with literally every budget. We have clients come in who are like, I don’t think I can afford you. I can probably only afford to do one space. We have other clients who live in, you know, 10,000 square foot homes who have no budget at all, who are like, just do everything all at once. So we definitely can curate an experience based on what our clients need. And sort of along the line of your question, but I did want to share one quick story before we finish Back On this mission trip I took to Honduras the very last day. We were there before we left to come home, we went to the market to sort of buy souvenirs or whatever, you know, to bring back to family members. And I went into a bakery because I was hungry. And at that moment, all that mattered to me was getting something to eat. And I went into this bakery and this woman was in there by herself holding a baby, making bread and, you know, being a full time nanny at the time. I immediately went up and started playing peekaboo with the baby. And through the translator, I said, Would you ask her if I can hold her baby? I love kids. So he did. And she immediately starts crying. She hands me her baby and then she turns and walks out of the bakery. And I was very confused, looked at the translator, and I’m like, Is she mad at me? What did I do? I’m so sorry. I just I like kids, you know, Why is she crying? And the translator said, well, she realizes you’re an American and that you can probably give her baby a better life. So she wanted to give you her baby.

Speaker4: Oh, my gosh.

Kristy Edwards: And I was absolutely wrecked. I started sobbing and I turned around. I walked out of the bakery and I carried this probably 9 or 10 month old baby around that market for a solid hour. And I never once ran into the mother. She never came back, never was looking for her baby, was never like, oh, I changed my mind, give her back. And when it was time for us to go get on the school bus to go back to the airport, I’m still holding this baby. And I had to turn around and walk back to the bakery where I found the mother just kneading bread as though it was a random Monday and I had to give the baby back and through like tear stained eyes, you know, I tried to convey to her, I was like, I’ve prayed over your baby. I’ve prayed for you. I’ve hugged her as much as I could. I’m taking a part of you guys with me. And that was something that definitely has stuck with me all these years later. The baby’s name was Abigail, and I think about her literally every single day of my life. And so to go back and answer your question in a very long winded way, I always say, start with the kids in your house. Um, you know, I was I was a I was a full time nanny for years. I still say kids do what they see and what they are taught and they are taught a lot more about what they are seeing than necessarily what you are saying. So I’m like, if you want to live a more minimalistic lifestyle, start teaching your kids.

Kristy Edwards: And that can be something as simple as if you have a four year old say, Hey, let’s pick out four books and four toys and let’s give those to other four year olds that don’t have any books or toys. And that’s a great way to get them started. If you have an eight year old, have them pick eight things, but do it according to their ages. Then even in your own home, it can be something as simple as, you know. You’re assuming you’re giving your kids a bath before bed every night. Let them wear the same pajamas more than one night. Like if your kids are not wetting the bed or getting sick or anything. Assuming your kid is clean, then the pajamas are clean, you know? So I’m like, even just making small changes like that, it reduces your carbon footprint, you’re washing less laundry. You’re also giving yourself less work that you have to do by not having as much laundry to do. So it’s simple things like that. And even for adults, you know, a lot of times, how often do we come home and just throw on like a pair of sweatpants to wear around the house until bedtime. Then you take those sweatpants off and you wash them. And I’m like, Did they really get dirty when you’re wearing them for an hour? Just take them off and fold them. Put them at the foot of the bed, Wear them again tonight for an hour before you go to bed. You know, just small changes like that can really go a long way.

Kristy Edwards: But then in terms of, you know, what we suggest to our clients, the very first thing I do in someone’s clothing closet is I go in and I turn all the hangers around backwards. So the way that you normally put a hanger is where the end of the hanger is. Facing the wall. And I say, turn all the hangers around backwards and then as you wear something, hang it up correctly. And at the end of every year, all of the hangers that are still hanging backwards, you know, you’ve not worn those items of clothing. So that’s a really easy way to edit your closet, clean out things you’re not wearing. Um, and you know, you can do that in the husband and the wife and the kids closets you can do in all the closets. And it’s an easy way to sort of edit everybody’s clothes. Um, of course we like to encourage not to keep a whole bunch of junk that’s piled in storage bins or up in your attic or your basement. But if you need to, I always suggest getting clear bins and then take a dry erase marker and write on the bin what’s inside because it’s an easy way. Instead of having to pull down 77 bins to get to the one you need, you can look at them and see what’s written on the outside and you’re like, Oh yeah, that’s Halloween decor. Oh yeah, that’s the baby clothes. Oh yeah, that’s Christmas ornaments or whatever. It’s just an easy way to be able to see what you have.

Stone Payton: I am so glad that I asked and I love the idea with the kids of it’s not we’re taking all this stuff away. Let’s identify some things that other people who are less fortunate could really use. I love that man. I am so glad that I asked. All right. Let’s leave our listeners with a with a great way to and an easy way to connect with you. Tap into your work, whatever you feel like is appropriate, you know, email, LinkedIn, but I just want to make sure that they can connect with you and follow your work.

Kristy Edwards: Sure. Yeah. We have a LinkedIn page, a TikTok page, Instagram and Facebook, and it’s just at neatly balanced on all of those. We also have a website and it’s neatly balanced. I get a lot of DMS on Instagram with people saying, I can’t find your website. And I said, Did you remember the dash? There’s a dash between the two words. So it’s neatly dash balanced and my email address is on the email and several or I’m sorry, on the website in several places. So you can easily find my email address to reach out directly. I do respond to every single message and I get I’m definitely the most active on Instagram, but we do have all of those social media handles well.

Stone Payton: Christy, it has been an absolute delight having you on the show. Thanks for sharing your insight and your perspective. You’re doing important work on on so many fronts. Keep up the good work. Don’t be a stranger. And thank you for investing the time and energy to visit with us this morning.

Speaker4: Well, thank.

Kristy Edwards: You. It’s been an absolute pleasure to talk with you.

Stone Payton: Well, the pleasure is all mine. All right. Until next time. This is Stone Payton for our guest today with neatly balanced Ms.. Kristi Edwards and everyone here at the Business RadioX family saying we’ll see you in the fast lane.

 

Tagged With: Neatly Balanced

Katie Bowling and Lisa Reynolds with LGE Community Credit Union

August 30, 2023 by angishields

Sandy Springs Business Radio
Sandy Springs Business Radio
Katie Bowling and Lisa Reynolds with LGE Community Credit Union
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In this episode of Sandy Springs Business Radio, host Lee Kantor interviews Lisa Reynolds and Katie Bowling from LGE Community Credit Union. They discuss the difference between a credit union and a bank, highlighting LGE’s personalized service, competitive interest rates, and online banking capabilities. They also talk about LGE’s focus on serving non-profit organizations and businesses, as well as their recent branch opening in Sandy Springs.

LGE-Community-Credit-Union-logo

LGE Community Credit Union was established in 1951. There are currently 15 branches servicing Cobb, Cherokee, Paulding, and Fulton County.

Lisa-ReynoldsLisa Reynolds

Sandy Springs Branch Manager, 4 years with LGE

 

 

Katie-BowlingKatie Bowling

Business Development Officer, 22 years with LGE

 

 

Follow LGE Community Credit Union on LinkedIn, Facebook, Twitter and Instagram.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX Studios in Sandy Springs, Georgia. It’s time for Sandy Springs Business Radio. Now here’s your host.

Lee Kantor: Lee Kantor here another episode of Sandy Springs Business Radio. And this is going to be a good one. Today on the show we have Lisa Reynolds and Katie Bowling with Large Community Credit Union. Welcome.

Katie Bowling: Hello. Thank you for having us.

Lee Kantor: I am so excited to learn what you’re up to. Tell us a little bit about LG Community Credit Union, how you serving folks.

Lisa Reynolds: We’re serving our community and anyone who live and work in the area, our service areas of our branches and financial centers.

Lee Kantor: So can you share a little bit the difference between a community credit union, a credit union, a bank Like how do they all kind of fit into the world?

Katie Bowling: Yeah. So the difference between a credit union and a bank is that we’re for non profit. So that means the money that we make, that we bring in for profit, we have to give back to our members. And we do that by having better rates, lower fees, less fees really. And it’s just more of a community feel when you come in, you get that personalized service where we want to hear what you have to say and give you the individualized product or service that will match your needs.

Lee Kantor: Now, you say member, is that what a traditional bank would call a client? Like are you using member in a way that another organization would call it a client? That’s by design, right? That’s not an accident.

Katie Bowling: Yes, that’s correct. We when you open an account, you’re joining large community credit union, so we call you a member. And so you now are part of the credit union success.

Lee Kantor: And then in a lot of organizations, membership has benefits. So there are some benefits from being a member of LG.

Katie Bowling: Yes, definitely. For I mean, the biggest thing is our interest rates. We have absolutely the best interest rates for our checking account. We have a 4% checking account. It’s hard to find right now. A lot of times when you get a higher interest rate like that, you have to lock in your money. Whereas this you don’t have to have a minimum balance 4% on your daily average balance. But it’s things like that. Also, auto loans, mortgages across the board, we’re going to have better rates.

Lee Kantor: And then for a person choosing to go the community credit union route rather than a bank, what about like kind of apps and online experience and access to make deposits, things like that where I don’t want to necessarily go into a branch? Do I still get some of those benefits as well?

Katie Bowling: Oh, definitely, yes. We have online banking. We offer the snap deposit. It’s fully set to do any type of banking that you can do with any other financial institution.

Lee Kantor: So what’s your backstory? Where have you all always been involved in banking your whole career? Is it something that you’ve always been working on?

Lisa Reynolds: I have. I’ve worked for the other big banks, so now it’s better to work for a credit union. The credit union treats their members number one and they treat their employees number one. So I feel like I’m in the right place. I love it.

Lee Kantor: I called those banks like the stadium banks, the ones that they have enough money, they can put their name on, things like that instead of just kind of filtering it back to the people that are kind of paying their salaries.

Lisa Reynolds: Right, Right. I worked for some of the stadium banks, so now I’m in a better place.

Lee Kantor: So now for you, having had that experience, what what do you see the difference and where you’re making the most impact when you’re dealing with your customers today?

Lisa Reynolds: I like to, like Katie said, being more personable with our members and giving them that service. We have the time to help them and meet their financial needs.

Lee Kantor: Now, is it something because I have had money at some of these larger stadium banks in the past and it seems that every time you go in there it’s a new person. Like they don’t like. I’m just like a name on a spreadsheet, right? And so if you’re in a community credit union bank, it feels like it would be different. Like you’re going to kind of remember who I am and you’re going to wave to me and know, you know who my kids are or my dog.

Lisa Reynolds: Absolutely. We have people that come in, that’s their grandmother was worked at Lockheed and their grandfathers. And the kids come in, their grandkids come in. So we get to know our members very well that way.

Lee Kantor: Now, the types of you mentioned interest rates, is it something that this is only for consumers or is it business folks, too? Like, can a business bring their business account there and then maybe offer this, you know, some advantage like some of the larger corporations do with partnerships with larger banks?

Katie Bowling: Yes, absolutely. We do commercial lending and commercial accounts. We are we don’t really look for some of the the commercial accounts like that bring in that need a lot of cash on hand like your fast food restaurants, gas stations. Those are a little more difficult for us to handle all the cash flow that comes through. But definitely we like to help those non profit organizations. We have a great non profit account. If you’re a non profit charity, there’s no fees, no minimum balance. You come in, you do your business because we want to help with us being a non profit. We want to help those that are non profits.

Lee Kantor: As well. Wow. So that’s a niche that you guys have carved out in the marketplace is really serving the nonprofits.

Katie Bowling: Yes.

Lee Kantor: And then regarding the businesses that aren’t, you know, kind of cash heavy like that, are is there niches in that area as well?

Katie Bowling: Yes, We’re actually working a little closer in that direction because we recently acquired Greater Community Bank and they’re more over on the north side of Gordon and Bartow, and they were very heavy with commercial banking. So we’re hoping with this acquisition, this is going to help, you know, broaden our game into the commercial lending and commercial accounts.

Lee Kantor: So now a typical customer that comes to you, are they just frustrated with their experience in the bank? Is that usually how they kind of how you get on their radar? Like how do you get how do you acquire like a new customer? What’s the path they usually get to get to you?

Katie Bowling: Well, there’s different ways. We do, of course, get those the the people come in and they’re frustrated with maybe fraud or they got a fee, whatever the case may be, and we’ll get them that way. But a big way where we’ve been really working diligently is going out into the community and developing relationships with other businesses. So we like to go in and do financial aid excuse me, financial literacy classes and be able to speak to other employees and see what they’re looking for, answer their questions about their financial needs, have someone that they know they can call on personally and be like, Hey, I got this question about a mortgage, or do you think I can get a better rate for this car loan? So that’s been a big part of our our really it’s I don’t know what to call it. It’s just kind of like we’re really trying to become more community based where we really feel like people expect to see large, they want to see LG and they know they’re going to get the service that they deserve through us.

Lee Kantor: So you want to be more visible in the communities that you serve by letting people know that you’re there to offer education and just help in any regards to their finances or their banking.

Katie Bowling: Definitely. And we can even go into their business and open accounts. So like we’ll do something. If, for example, we had a little crumble cookie open right next to one of our financial institutions and a lot of them were young coming in and the new employees there. So we set up accounts for those who didn’t already have accounts for them so they can go ahead and get their direct deposit set up. And, you know, they’ll be ready because a lot of times, you know, the young kids don’t have accounts, right? They get the card right. Yeah. So it was we like to be a part of those type of things because we it just shows that we actually care about what’s going on in their lives and want to be there throughout each financial need they have now.

Lee Kantor: You’re in the Sandy Springs studio for a reason. Sandy Springs branch, I guess, just opened recently.

Lisa Reynolds: Yes, we just opened. We’ve been open a month now.

Lee Kantor: So let’s talk about that. Launching a branch into an area, has that been had you ever done that before, come into a new area?

Lisa Reynolds: I have not. My first, but it’s the best area, though. I like Sandy Springs. It was voted number one in the cities of Georgia. We’ve been voted number one for Forbes best in state. So, you know, we’re a good match, right? We married the two and we love it. I love the community. The community has embraced us very well. They’re very, very welcoming to us. So we’ve got a lot of people come in and say they’re happy that we’re in Sandy Springs, a part of the Sandy Springs community.

Lee Kantor: So now when you enter a community like this, I’m sure some of the existing clients, you know, maybe some of them live around here and you can kind of peel some of them off and make it more convenient for them. But for a lot of folks, this will be new, right? This is the first time hearing about the brand and knowing that it exists. So are you going out, like Katie said, and doing all that, kissing babies and shaking hands.

Lisa Reynolds: And shaking hands, kissing babies, going to the merchants around in the neighborhood? I’ve gone around in the merchants and let them know that we’re coming and then we’re open to let them know we’re here and let them know we have a grand opening coming up. Katie and I are business partners, so we go out to the Sandy Springs Chamber Perimeter Chamber meetings and meet the new owners, new people and faces. So we’ll let them know that we’re here. And please come by and see us. We’re going to open up accounts.

Lee Kantor: So now if somebody is interested in having that kind of initial conversation, do they have to bring stuff? Is there a homework they have to do before having that conversation with you? Or is it can they just come in and start chatting with you?

Lisa Reynolds: They can just come in and start chatting with us. We’re I have a staff that’s there that’s right now there to help. They can come by any time. We can answer any questions, open up accounts whether right there.

Lee Kantor: Now part of the LG Community Credit Union is a foundation outreach foundation. Can you talk a little bit about how that came about and the or is this just part of the DNA of LG that this is this kind of community service and outreach is just part of how you guys. Go about doing business?

Katie Bowling: Yeah. So in 2010, we decided that we wanted to start doing a golf tournament, do different events to raise money for charities that were charities that were within our footprint. And so we’ve raised about $2 million over since 2010. And what we do is we have a casino night, we have our golf tournament, And I feel like I’m missing one other event. But then also we have where our team goes out to these different charities that we will give the proceeds to and we’ll do different work that they need, like if they need painting done or if they need a deck fixed or whatever the case may be, or if they just want us to work with children or whatever they need, whatever they’re looking for, they’ll give us a list of things to do. We’ll send out ten employees and we’ll the employees will send them out. They actually volunteer and so they’re putting in a lot of hours on days that they aren’t supposed to be working and go out there and help out these other nonprofits. And that’s just been like something that really has brought the credit union together, like the employees, they love that time spending, seeing that they’re making a difference not only with someone financially but also personally.

Lee Kantor: And that’s one of those things where the people that you probably attract as employees are people who have that same heart that you all have. That is part of the heart of the organization that you’re all about serving the community, and that is your true north. And it’s easier to make decisions when that’s the case, right? It’s easier to decide we’re going to do work like this because it matters.

Speaker5: Absolutely.

Lee Kantor: So now tell us about the branch. So is this a brand new branch or do you take over something that was already there? What is the brand?

Lisa Reynolds: This is a brand new branch. I was there when they were putting in the the lights and the letters and all the you got to.

Lee Kantor: Tell them where you wanted things.

Lisa Reynolds: I enjoyed it. I enjoyed it a lot. It’s a great experience and it’s a beautiful branch. It’s more like a cafe, like Katie said before, you know, it’s really pretty. It’s very welcoming. And we have live plants in there and everybody can come in like a cafe and use online banking talk. Bankers will help them with loans to open accounts, to mortgage or whatever they need. We’re full service.

Lee Kantor: Now. Is that do people still go into the bank like. Absolutely. So that’s still an important component of of having a credit union. A community credit union is having a facility where people can physically go and meet face to face with the the people that are, you know, in charge.

Lisa Reynolds: I think it’s one of the things that a lot of our members and new people like is that we we’re open and we remained open through Covid. So we made it through there. And a lot of people coming in, they have more questions about why. Lg You know, thank you for being in our community. I’ve heard about you. So yes, we love being there. And the and the members and new members like it.

Lee Kantor: So now you mentioned a grand opening. Is this going to be a big party? Like what’s what do you do to celebrate an opening of a bank? It seems like it’s open a little bit now.

Speaker5: Yeah, it is.

Katie Bowling: Yeah. So we have already been open for a while and you, you know, you want to take a little time to make sure everything’s properly working and stuff. And then we have our grand opening this Wednesday, August 30th. It’s at 3:00, and we put together gift baskets full of gift cards and other little treats in there and with a value of $1,300. So they’re great prizes to win. And just anyone who comes to our grand opening put their name in a hat. We’ll pull it out and see who wins all the gift cards and special treats we have for them. But and we do a ribbon cutting with the chamber. It’s just a way to say, hey, we’re here, we’re part of the community. We’d like for you to celebrate with us. But another thing that we’re doing and that we’ve been doing with our grand openings is we find a charity that we know is important to the community, and we will present a check to them during the grand opening. So we’re doing a check for the Sandy Springs Police Benevolent Fund. So they’ll their board is coming out. We’re presenting a check to them, just part of our celebration and to thank them for what they do because obviously it’s a lot going on that they have to take care of as well.

Lee Kantor: Now, before you all coming here, I went on your website a little bit and I see that you also have events throughout the year, like there’s a shredding event that’s a is that something that has been going on for a while, like a way to help all the folks that have been accumulating all this paper? Yes. Finally get rid of some of this.

Katie Bowling: And it’s free. Yes, it is huge. I have worked several shred events and the amount of paper that goes through is unbelievable. And we go through trucks of paper shredding. It’s it’s I mean, they love it because, like you said, you accumulate all these bank statements.

Speaker5: Tax papers and.

Lee Kantor: You just have these boxes that you just keep stacking up and you’re like, Let me. This is like from 20 years ago. How long do I have to keep this stuff?

Katie Bowling: Exactly. Yes. So they will bring all their boxes. They will come back through a second, third time. And we’re fine because we want to stay busy the whole time we’re out there. But yeah, it’s been a definitely a very popular event that we have.

Lee Kantor: And then how much does it cost for somebody if they want to dump some?

Speaker5: Oh, nothing.

Katie Bowling: It’s free.

Lee Kantor: That’s just a free thing that you all do. Yes, man. So it is really all about just giving back to the community and really serving the folks and the way that they need to be served.

Speaker5: That’s right.

Lee Kantor: So now if somebody wants to learn more, have a more substantive conversation with somebody on the Sandy Springs team or somebody who just wants information about LG Community Credit Union, what’s the best way to do something like that?

Katie Bowling: I would say come into a branch. I mean, you can go online. We have a lot of information about LG, but the best way is coming to an office, sit down and talk with someone. You’re going to get the information you need without having to search a website. You have everything right there in front of you. So I would say come into our Sandy Springs office. We’re at the Abernathy Square Plaza, right behind one of the Hardee’s, and the city barbecue.

Speaker5: Is, Oh.

Lee Kantor: That’s where you’re at? Yep. There’s Publix over there as well.

Speaker5: Yes.

Lee Kantor: And and then you mentioned that there’s regular non business, but also business accounts. Is there anything from that standpoint that a person has to know to have a business conversation with you or the same thing just come in.

Speaker5: And yeah.

Lisa Reynolds: It’s best to come in because that way we get more information about what kind of business you have, what kind of application we need, what documentation we need as well. So we have a lot of people that stop by and ask that question. I want to open a business account. Can you tell me more about it so we can.

Lee Kantor: Service them now if they are switching from another bank, do you help them do that or is it like, how does that kind of the switching? Is there a paint? You know, sometimes people are afraid for change because of the, you know, just the I feel funny talking to the person to get rid of that other account. Like, do you help them with that? Like how does that kind of work?

Lisa Reynolds: Sure. If they have any questions. If we you know, they are transitioning from a traditional bank to our credit union, we help them with that.

Speaker5: Yes.

Katie Bowling: We also find ways for the biggest thing I always hear, I was a branch manager at our Woodstock location a year ago. And so same thing that was the biggest thing you’d hear is, oh my goodness, how am I going to switch all this online banking like my bills are automatically coming out. And so we will sit there and walk them through that process and take them. It’s like the best thing you do. Go through your statements, see what’s coming out automatically. We’ll go through all that with them. We’ll help them get set up. On LG’s online banking. Do Bill pay the whole process? We will help them through that.

Lee Kantor: And that’s so important because it’s like you said, that that seems like a little thing. But in the mind of that person, that’s the biggest thing. They don’t. They know what a hassle it was to get that situated, but to have a human being sit next to me and go line by line down a statement that gives me a lot of comfort and security that I know that I’m being taken care of and I know I’m not going to screw something up inadvertently just by making this change.

Katie Bowling: Absolutely.

Speaker5: And while they’re.

Lisa Reynolds: Making a change, we can help them go ahead and open up accounts with us and they can transition over transfer money.

Lee Kantor: So it doesn’t have to be like you’re flipping the switch. It can be more gradual than that.

Lisa Reynolds: Exactly. And they can transfer Zelle. We help. We’ve already helped members come in and say, I want to switch my Zelle from this account to your account so we can help them with that.

Lee Kantor: Yeah. And you add that human touch that makes all the difference, right?

Lisa Reynolds: With their online banking, everything they need we take care of right now.

Lee Kantor: I think in today’s world, I think people are hungry for that human interaction that, you know, there was a time where everything offline, I don’t want to talk to anybody. I don’t want to deal with anything. But now I think people are returning back to that human to human connection.

Katie Bowling: Yes, I.

Speaker5: Agree.

Lisa Reynolds: I go out with your customers, too. So when I go out and I’m standing there, I’m like, there’s no one talking. How come one saying hi? There’s no one trying to It’s like.

Speaker5: They’re almost ignoring you on purpose. Yeah, I’m like.

Lisa Reynolds: I count to ten. But yes, we don’t do that. We’ll greet you in the door, ask you what brings you in and we’ll take care of you.

Lee Kantor: And then one more time, the website. If somebody wants to learn more.

Katie Bowling: It’s w-w-w dot org e cq.org.

Lee Kantor: Well, Lisa, Katie, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Lisa Reynolds: Thank you. Thank you for having us.

Speaker5: Yes, I enjoyed it.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Sandy Springs Business Radio.

 

Tagged With: LGE Community Credit Union

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