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Lois Songster with Eon Hawk

July 5, 2023 by angishields

Lois-Songster
Cherokee Business Radio
Lois Songster with Eon Hawk
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Lois-Songster-headshotLois Songster is an eco forward artist based in Canton, Georgia. Eon-Hawk-logo

Her work focuses on finding moments of joy in the surrounding environment, to give the viewer a break from the real world.

Her artist store reflects that with stickers, prints, and merch of animals, fun colors, and mythical creations.

Lois also works commercially on murals, brand designing, and graphic design projects.

Connect with Lois on LinkedIn and Instagram.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Coming to you live from the Business RadioX studio in Woodstock, Georgia. This is Fearless Formula with Sharon Cline.

Sharon Cline: [00:00:17] Welcome to Fearless Formula on Business RadioX, where we talk about the ups and downs of the business world and offer words of wisdom for business success. I’m your host, Sharon Cline, and today in the studio we have an eco forward artist based in Canton, Georgia. Her work focuses on finding moments of joy in the surrounding environment, giving a viewer a break from the real world who couldn’t use that. Let’s welcome to the studio Lois Songster. Hello.

Lois Songster: [00:00:46] Hello. Hi. Thank you so much for that wonderful intro.

Sharon Cline: [00:00:48] Oh, thank you. You wrote that. So it’s gorgeous. You did a good job. Well, you know, it’s artists is different. It’s not like you say I’m a plumber and I do this. You could be an art in so many different mediums. So why don’t we start with what your mediums are?

Lois Songster: [00:01:00] Sure. I work in like I’m a multi media artist, so I work in a variety of mediums. I grew up as a child dabbling in watercolor, so that’s how I started. And then I fell into college. Gouaches printmaking, paper making, wood burning, painting on wood, like with acrylics or gouaches as well. And then digital art. So like I know Adobe, I know procreate. So I do a variety of stuff.

Sharon Cline: [00:01:27] You are a true multi-media artist, so all right. You started when you were a child in watercolor and so did you always stick with this when you were young? You just knew that you liked to create art. I always wonder where people sort of discover that their their talent or their joy is creation like that.

Lois Songster: [00:01:44] I like that you say joy because, like, I’ve met a ton of people who say like, Oh, I’m not creative, I’ve never been creative. And I absolutely think that’s not true. Everyone is creative in their own way and they find joy in what they want to do. I always drew things. I always liked taking out a pencil, drawing shapes. I made my own comic when I was like six, and I just knew that I always wanted to do something creative. I just didn’t know if I could do it as a business and I kind of got scared away from it at the end of high school and then came back into it in college. So I think that’s a big turning point for people.

Sharon Cline: [00:02:18] Right? So you went you grew up in Athens, You went to University of Georgia. So did you do art work in in college like that?

Lois Songster: [00:02:25] I did. When I was a freshman. I had to decide between being an ecology major, which is what I came in as, and then being an art major. Oh, gosh.

Sharon Cline: [00:02:33] They’re so different.

Lois Songster: [00:02:34] Aren’t they? They are. And I didn’t know what to do because they were both very intensive. I could either be ecology and basically be sad for four years, taking hard courses and then having a job. Or I could be an art major for four years and be very happy and learning what I wanted to do, but not sure how that was going to pay out. And I decided to take the risk and do art school because I felt like I didn’t want to torture myself for something I wasn’t sure about and I wanted to do, like, see if I could make this work.

Sharon Cline: [00:03:03] So okay, so that’s a big leap because a lot of people, it’s like saying, I want to be an actor or a voice actor, voice over artist like me, you know, to to not know what your work is going to be, to not have steady work, to not know that you can count on anything that does require a big leap of faith. But how did you decide that it was worth it to you? What did you do to kind of make it okay? Because a lot of people have these dreams and wants, but like that leap of actually doing it, it’s very difficult.

Lois Songster: [00:03:29] That’s a great question. Well, I grew up my parents run a small business, So part of it is like I always saw small business as an option. I never saw them work a corporate job. My dad worked for other small businesses and then started his own. And my mom was always supporting him and being the accountant, like she’s like the office manager for all that. So they run a small business together. And then when I decided to be an artist, I was like, I don’t know how I’m going to make it work, but if other people can figure it out and they can do it, I can make it work too. And being around other artists as well, I had a lot more business mentality already in college, so I was like, Look, if I can’t make it work, then none of these guys are going to make it work either. So I got to try.

Sharon Cline: [00:04:09] So you felt like you had the right support and sort of a good foundation of what you could expect as a small business owner, so to.

Lois Songster: [00:04:15] Speak, Right? Yeah, yeah. I had a growing up around that, so I kind of knew how difficult it could be. There wasn’t any like rose tinted glasses about like, No, I’ll just fall into it. I’ll start making money my first year. Like, no, like it takes work. It takes time to build up the revenue to actually, like, support yourself on your small business.

Sharon Cline: [00:04:33] What did you start with when you were first making your business? What was your first sort of art or product that you were making money from?

Lois Songster: [00:04:41] So when I started my business, it was about two years after college because I kind of everyone graduates college and they’re like, What now? And so I kind of panicked and had a lot of jobs figuring out what I wanted to do, how I was going to build up my art. And then I had a part time job as a legal assistant, and that allowed me enough time to start doing. And this. Was during Covid. Oh, wow. I saw that a lot of artists were struggling during this time, but I also saw a lot of people getting Covid pets. And I was thinking if people were going to spend money on art, it was going to be for their pets that they were now spending a lot more time with. So I started doing pet portraits a lot.

Sharon Cline: [00:05:18] Oh, that’s clever. That was good marketing in your mind, I guess. You know, you put that together. This is where people’s loves and hearts are. Let me make it more, you know? I mean, who doesn’t love something personalized about their pet? I don’t care what it is. An ornament, A mug. I don’t know if people love all of that.

Lois Songster: [00:05:37] Yeah, it’s a whole market. And it’s also like, that’s kind of what I work in. I like drawing environmentally things. I like drawing mythological things and I like drawing pets. So that just kind of fell right in line for me.

Sharon Cline: [00:05:49] Wow, that was so smart. It’s interesting, too, because so many people, we talk about what it’s like on during the pandemic, on the show in particular, and some how people adapted. Some people didn’t survive and wound up doing something completely different. One of my favorite stories is Bananas in Beehives, Lori Sutton. She talks about how they had a storefront, but then during the pandemic, they really wound up wholesaling more. And now that’s almost strictly what they do. And but that they flowed with the circumstance that they were in. And so it sounds like you did the exact same thing. Yeah.

Lois Songster: [00:06:24] I mean, I had I think a lot of people had time to think and having that space to think really helps you figure out like, what do I want to do? Like, how is this going to work? And I didn’t want to run an art business if I couldn’t make it work. And that was the most important thing for me. Like, I love art, but if I can’t make it a sustainable business, then it’s not right for me or I’m doing something wrong and I have to pivot and find something creative I can do and I can do art on the side, but like I need to make it work, right?

Sharon Cline: [00:06:52] And you were talking about environmentalism. You have a passion for that in your art. Can you talk about that?

Lois Songster: [00:06:57] Sure. So I grew up that’s again, my parents influence. We were always eco minded growing up and I really appreciated that. And in my art, I saw a lot of other artists when there was ecological art being made very obviously styled for like recycled fibers, like any kind of eco fashion. Ten years ago, you could see the recycled fibers, you could see the tan coloring. Interesting. Yeah. And so I wanted to find a way to design things in an environmentally friendly or sustainable fashion without needing to have that style to it. I didn’t think that was necessary. So you can do that by sourcing local sourcing zero waste. So I use a shipping company, eco clothes, zero waste, recycled packaging and anything on that website. And it’s interesting, pretty close to regular packaging as well. So that’s one way that I’m like very environmentally conscious.

Sharon Cline: [00:07:49] Wow. I have not heard of this before though.

Lois Songster: [00:07:52] Oh, I’m happy to share them. They’re a great website. I use them for all my packaging and then other examples as well. So I partner with a local print shop in my hometown. So then all my prints are made locally rather than like large corporations, smaller carbon footprint as well for traveling. They make sure that they use bamboo paper. So like that’s environmentally friendly. It’s a good source for paper. And then they also work with recycled products as well because we we worked on that agreement together.

Sharon Cline: [00:08:19] How difficult is it, do you think, for a company to go that route? Is it is the challenge just really in their mind? Or is it would it be a real adjustment?

Lois Songster: [00:08:29] It depends. Like I’ve talked to other clients before when I’m working on art stuff and I come to them saying this is how I work. If you don’t work like that, then we can’t work together. And we have those environmental discussions for large companies or small companies to pivot to environmental environmentalism. I think it depends on their values. Sometimes certain industries, it might cost more overhead and then you’ll see returns later on, which is a hard sell.

Sharon Cline: [00:08:58] Well, you’re talking about the environment where sometimes there isn’t anything quantifiable. You can’t measure it exactly right.

Lois Songster: [00:09:04] You can’t. But you’re also talking to a company that wants to make a profit at the end. And if that’s cutting into their profits, like, I don’t like that. But I can’t disagree. I disagree with it either. And so it’s just a continuing conversation. Same with like getting solar power as an energy source Now, like convincing homeowners to do that nowadays it’s the conversation of no other utility can bring you back money like solar can like you’re actually getting money back on your power. But that’s another.

Sharon Cline: [00:09:33] Conversation.

Lois Songster: [00:09:34] For environmentalism and art. It’s more of like it might be a little bit more upfront, but then you can always label yourself as that.

Sharon Cline: [00:09:42] So do you do you think that environmentalism is also what inspires you for your art?

Lois Songster: [00:09:48] Um, I think it’s just a necessary part of it. I think if I want to run my own business, this is just a natural part of that of that process. Like, I don’t make things Sometimes I make things politically motivated in my art, and environmentalism is one of them, Yes. But generally I don’t make subjects so much about that, partially because I don’t want to remind people of what’s happening in the world.

Sharon Cline: [00:10:10] I like that you want people to escape. I mean, it actually is a gift in this way because it’s so much of what we see on our phones and everything in front of us all the time has got some message about something we should be spending or doing. But when you’re talking about being inspired with something beautiful, that’s a totally different reaction, totally different motivation. And so talk to me a little bit about sort of what inspires you and what kind of artwork is your favorite.

Lois Songster: [00:10:36] So I, I struggled with that idea for a long time because throughout art school, seeing things on social media, you see all these arts like there’s so many artists making such good art and way better than me. Like, I just know that. Oh, um, but what they talk about is a lot of the time, either a lot of things are happening in the world around them. They make responses to that. There’s protest art where people are reacting and trying to educate people on what’s going on in the world. And I struggled with that, saying thinking, should I be doing this? Is this my place where I need to be educating people as well and letting them know about what’s going on? And if I try to make escapism art, am I helping people in that way? Am I just running away from the problems and trying to bury my head in the sand? And I was worried about that and beating myself about it? Um, it’s really.

Sharon Cline: [00:11:28] Interesting too, because you feel like you almost have a responsibility, but then you also don’t want to to create stress for someone.

Lois Songster: [00:11:35] Yeah, and that’s what I came to. I realized that it’s not I’m not trying to escape. I’m just trying to bring comfort for myself, selfishly, and then also for other people where I want them to look at my art. And I’ve had these comments before when I’ve had shows or people have seen my large works where they’re like, I just like looking at it. I don’t know why.

Sharon Cline: [00:11:55] I just it just felt.

Lois Songster: [00:11:56] Nice to look.

Sharon Cline: [00:11:57] At and.

Lois Songster: [00:11:58] That, that, that one comment like I have had that a couple of times and that’s been the thing that’s stuck in my head. Nothing else. People are saying I like your work or I like the message or whatever, or I have some sassy stickers that are people just chuckle at. But the comment of it’s just pretty to look at and I just it makes me really happy. That’s the best thing I’ve ever heard.

Sharon Cline: [00:12:17] Oh, that’s good to know. Yeah, well, I think too, it’s art is so interesting because it’s so subjective. It’s the same as a voiceover artist. Not everybody. Can you believe it? Not everybody likes the life. Sorry, I was going to do it without laughing. Oh, not everybody likes how I sound, believe it or not. But it’s interesting in that way because there is a voice for every, you know, every, I guess, person out there that wants to sell something. But there’s art for every kind of person right there is.

Lois Songster: [00:12:42] And it’s finding your audience for that. Or just like this constant struggle for an artist like, Oh gosh, any artist who talk to and I’m sure voiceover as well, there’s going to be imposter syndrome of just like, I’m not good enough for this or I can’t do this. I’ve talked to people who have worked for Cartoon Network, who work in big companies and stuff like that, and they still say, like, I think I’m a fraud.

Sharon Cline: [00:12:59] Yeah, I know. I can’t believe they let me in this building still. Like I know the code and everything. Like, how come at some point it’s going to be over, right?

Lois Songster: [00:13:06] And so that’s like everyone’s personal struggle of like the reason of should I be making this art? Do people actually like this? Like, I’m going to show it to you on the Internet? Like, is this okay?

Sharon Cline: [00:13:16] Well, you were talking about knowing your audience. Who do you think your audience is?

Lois Songster: [00:13:20] Instagram says it’s people between 20 and 35 female. But who I think my audience is I think it’s a mixture of people. Like there I have these like what I said, sassy stickers or kind of these funny animals and people like the messages or they kind of cackle it like, yes.

Sharon Cline: [00:13:35] So you do you make stickers as well, which I don’t think we had mentioned, but you do, and you’ve got several of them on your website. So it’s kind of cute to see the different sassiness, but like so, so your they think your audience is like 20 to 25 year old females, right? That’s so funny because they’re really specific.

Lois Songster: [00:13:53] Oh Instagram like yeah it can really pinpoint audiences of like, this is your demographic right here. And TikTok is the same. It can pinpoint very specific groups or even tell you where people are viewing the videos. And I’m like, That’s a I have a large American audience that makes sense. But sometimes I’m like, Oh, someone looked at me from Italy. That’s cool.

Sharon Cline: [00:14:11] Exactly. Okay, so let’s talk about your stickers, because that’s like a huge thing right now. I’ve seen lots of different kinds. Like even at YPO, there’s stickers. There’s like the hedgehog hedgehog sticker. Those are cute. Yeah, they are cute. So tell me about what inspired you to do that.

Lois Songster: [00:14:26] So I have quite a few stickers and they’re different inspirations. There’s these I do vinyl stickers because I want them. You can’t get away environmentally with like paper stickers don’t last long and I don’t want people to pay for that, like if they’re just going to water away. For the vinyl stickers. I want them to last a long time. If I’m going to make something made out of plastic, let it last a long time. Make it worth it. But for the sassy animal ones, it was kind of after there had been some political rumblings about rights of women and their bodies. And I was kind of I don’t usually make politically minded stickers, but I was, in this case, trying to vent some of my feelings about that. And so I made like a skunk that said my body, my stink. I made like things like that, like little messages that are kind of like toeing the line, but not trying to be trying to make a joke out of it. Make it humorous in a way, because I don’t like such heavy handed of like or the aggression of it. I know there’s a lot of anger out there, but I want I just want someone to laugh or like kind of chuckle being like, ha ha. Or like, I have this print and the sticker of this raccoon that says, Today I’ve chosen violence. And I’m like, You know, sometimes you wake up with a mood.

Sharon Cline: [00:15:38] And today’s my my choice.

Lois Songster: [00:15:40] That is not to be like frowned upon. Like sometimes people are like, Don’t touch me. And that’s okay. Emotion to have.

Sharon Cline: [00:15:48] So you use social media a good bit for your art?

Lois Songster: [00:15:51] Yes, I’m a millennial. I heavily use social media.

Sharon Cline: [00:15:55] Was there life before social media for you? Pretty much. No.

Lois Songster: [00:15:59] No. Yeah, I have a childhood memory of like starting on a Facebook and like, being like, wow, I can be friends with like, I remember the beginnings of Facebook, so I’m dating myself.

Sharon Cline: [00:16:08] Okay, well, how do you, as an artist distinguish yourself on social media and how do you use it, social media for yourself? And do you also advertise that something people talk about, like on Facebook, you can buy an ad or whatever, but I was wondering what you do in order to use social media to grow your business.

Lois Songster: [00:16:26] So I do use social media. I think it’s an important I do think it’s an important connection point. I’ve met wonderful artists through there. I’ve had wonderful conversations. I’ve seen people who react to my art in such a wonderful way. I also think it’s a cancer that, like people doomscroll, I think people get really addicted to it. And I think it it’s just we don’t talk about the moderation of it so much. It’s either one or the other. It’s not like, Hey, maybe just use a little bit of it. And when you catch yourself, just stop. Or like, you know, maybe not make that comment when you’re really agitated right now.

Sharon Cline: [00:16:57] That requires discipline. And, you know, I get a notification every Sunday about how often or how long I’ve been on my phone, how many hours or whatever, which is kind of horrifying. But you’re right, there is a balance. And I think it’s very easy to get out of balance completely.

Lois Songster: [00:17:11] Yeah. And I think it’s like it’ll be a continuing conversation, but I think it’s like here to stay. I think it’ll just change in different ways. But I do think there needs to be conversations of moderation or not, just like throwing away new ways to connect with people because there are good things about it. Like I think people have had wonderful communities on Facebook and Instagram and TikTok. Although worries about TikTok being banned in the United States, probably fair, but there’s going to be some form of that, right? Right.

Sharon Cline: [00:17:36] So you’re on TikTok. Yeah, I’m going to friend you. Yeah, you’re on Instagram. I don’t know if I offended you there yet. You’re also on LinkedIn. Where else can people find you? Like where else do you have do you have pictures of your art on your website as well?

Lois Songster: [00:17:49] I do.

Sharon Cline: [00:17:50] So these are for sale as well?

Lois Songster: [00:17:52] Yeah. So I do a web store. I think any small business owner in the arts having multiple streams of revenue. Sorry, I can’t talk. Revenue is really important. So not just relying on a web store and not just relying on like Patreon or stuff like that. Like make sure that you have a well rounded cushion. Kind of like investing, Right? Right.

Sharon Cline: [00:18:10] But you also have stores where you’ll do or you’ll go to an art show or something like that. Yeah. So I’ll do that. Oh, you do conventions? Yeah. Well, dang. So tell us where you go. Where, where can people find your art in person if they ever wanted to?

Lois Songster: [00:18:24] I set up a schedule, so I’ll tell people when I’m going somewhere. The last convention I went to was a sakura-con in Seattle, which was awesome. It was really big. So many fun people there. People made comments about my art because it wasn’t fandom, so it was like, Wow, this is like really different. I’m like, Good, glad you like it.

Sharon Cline: [00:18:41] So explain to me fandom. So as if you were drawing like a Spider-Man or something like that. Exactly. Yeah.

Lois Songster: [00:18:47] So it’s kind of like and it depends on the convention. There’s all these rules, like kind of this whole community of artists who just go to conventions, they’ll go to like ten in a year. Wow. And you can make some good money there, but you need to know your market and you and some conventions are kind of anti fandom. So they’re like, you can’t you have to have original content and artists try to sneak under that and be like, Oh, it’s not. This shows character. It’s like they’re like, if my original character of that, you know, it’s not.

Sharon Cline: [00:19:14] But it’s like a.

Lois Songster: [00:19:15] Lot of kind of like dodging the rules or trying to see if you can actually get through selling merch. Some others don’t care about that. But it’s kind of the Wild West of like different conventions, especially after Covid. Like those things have exploded.

Sharon Cline: [00:19:26] No way. I didn’t think about that at all. Yeah, well, so what would you say is your favorite type of artwork to create?

Lois Songster: [00:19:34] When I have time. I really do like painting gouache on wood.

Sharon Cline: [00:19:38] So gouache. We had talked about it before the show because I wanted to make sure I said it correctly. And I’m so glad you said it a couple of times. I’m like, That’s right. What is gouache?

Lois Songster: [00:19:49] Okay. People who know it are going to get mad at me because I don’t know the chemical makeup of it, but I like to describe it as if, you know, watercolors. Watercolors are a beautiful, transparent layer. You can build up the colors. You always kind of have to protect. The white on the paper. And gouache is a much more is a thicker matte variety, I would say, of watercolor. It comes in smaller tubes. It’s a beautiful I don’t know how to describe the texture, but just think of it as this flat matte kind of wash that you can get. And it’s a very it’s thicker than transparent. So it’s a really beautiful material when you see it.

Sharon Cline: [00:20:22] Interesting. So you like to create art using that medium.

Lois Songster: [00:20:26] It flows. It’s a very lovely flow and it has beautiful pastel colors like all the Instagram artists are like, I use this brand and it’s these beautiful, like peachy colors.

Sharon Cline: [00:20:35] Oh, interesting. So what do you like to it? So can you imagine describing some of the art that you’ve loved for a listener who is trying to picture it in their head?

Lois Songster: [00:20:46] I make like very bright colors, either mythical creatures, kind of like my own creatures that I make up in my head, or I have animals usually of a larger size, usually very comfortably fed, and also just like organic scenes. So like environments of flowers or native plants and things like that. Those are kind of things that inspires me. I really like doing Animal like designs.

Sharon Cline: [00:21:17] Got you. And specifically, we were talking about how you have been able to do dogs as something. So do you still help people like do artwork for their dogs?

Lois Songster: [00:21:27] I can. I have commissions closed currently because I’m pivoting. I just don’t really have the time right now. I’m pivoting to doing murals or wholesale, which is a whole different beast. And I’m and other things as well, like reopening my Patreon, changing up the merch on my store. So like I have a lot of things going on right now.

Sharon Cline: [00:21:44] What was it like to create this business? And so you have your name of your business. Ethan Hawke. Ethan Hawke So, and it’s an LLC that’s like what mine is as well. So if someone were looking into creating their own business, that is art. What would you suggest are the best ways to get started? Like, I mean, you think about it, you’re relatively young and here you have this great company that you’ve created, you know, that’s intimidating for someone who doesn’t know even where to start.

Lois Songster: [00:22:11] Yeah. And I always, like any artist, can reach out to me if they find me and they’re like, Hey, I’m trying to start, what do I do? And I’m like, I’ll take care of it. I’ll help you wherever I can. It’s so sweet because I love like, it’s hard for artists like either if you’re self-taught or you go to school, they don’t talk about how to start a business. They talk about how to be an artist. But nowadays, being an artist and running a business is the same thing in my mind. So I have a lot of conversations, the same conversations with artists of they’re stuck. They don’t know what to do. And I’m like, Well, this is what I did and maybe it’ll work for you, maybe not. But I can at least be a voice to like, listen to you. And it’s kind of also like comforting. Like a lot of artists are panicking. Like, I don’t know what to do. Am I good enough? And I’m like, Yes, yes, you are.

Sharon Cline: [00:22:51] I promise. How sweet is that? Yeah, but people need a hand. It is a scary world out there, especially when you’re talking about someone who uses is it their their right brain so much as a creative way. But you really need to be able to access the logic part to be able to have a business plan or, you know, accessing numbers, you know, keeping your budget or whatever it is. So I think you’re right these days you have to be strong in both ways, right?

Lois Songster: [00:23:17] Or just like opening up for support so many artists have talked to are like, I’m going to make my own website, I’m going to run my own business, I’m going to try and do my accounting. And I’m like, No, you don’t have to do all that. And no one expects a small business to do that. Don’t, don’t do that because you’re not going to be good at it. All of it. I’m not.

Sharon Cline: [00:23:32] What do you recommend they do.

Lois Songster: [00:23:34] When starting a business? I like seeing what are you producing and what would you like to go into? And then I talk to them about making a plan. How much revenue do you want to make from this or what are your steps for that and when do you want to start? Because I’ve had artists being like, Oh, you do stickers, can I start doing inventory? And I’m like, It took me two years before I even felt like jumping off into doing this full time. Like, you are not going to start immediately unless you’re lucky or very talented or have been doing this for a while. Great. But not everyone is like that.

Sharon Cline: [00:24:02] The average isn’t right.

Lois Songster: [00:24:03] No. And for art especially, it is a slow turning wheel. Like you have got to get the presence of it. You’ve got to get inventory up. You’ve got to get like your idea of like your style and like I still work on those things or tweak them all the time. But you have to get into the routine of making in order to start selling or getting your feet wet and getting recognized by people.

Sharon Cline: [00:24:25] Okay, So there are two things I wanted to ask you about that. One is how do you keep your inventory going? So do you create art every day? Do you have to schedule it for yourself? Do you have to have business hours so that you don’t burn yourself out?

Lois Songster: [00:24:40] I keep business hours like I’m trying now not to work during the weekend as much unless I want to make something for myself. And I’ve seen I’ve talked to other artists. Like having a schedule and structure helps most people. And if not that, then at least having a clear idea of what do you want to make like having. A clean idea of who you are as an artist. And then what do you make that fills that niche? You don’t have to keep organized like that. You can do a lot of different things, but either continuously making in a healthy, regular way or being mindful of breaks. So you’re like, I’ve been making for a while, so let me just take a break for a little bit. Being aware of holidays like most artists start making for Christmas four months in advance. Oh, wow. Oh yeah. And getting all that ready. If there’s any challenges that are happening on the Internet that can help float your brand, get those ready in advance. But that also requires a very organized person. I am not perfect about that. I’m aware of what would be best. I don’t hit that.

Sharon Cline: [00:25:40] All the time. Do you think it’s really important for someone to have sort of their own niche like that?

Lois Songster: [00:25:45] I think it helps a lot. And I think if you’re not actively finding one, you’re going to fall into one because like artists kind of like they might develop their own style and then people just go to them because they’re like, No one else makes something like this. There’s an artist. I don’t know if you know anything about Magic, The Gathering I do, a little bit, yeah. So Seth McKinnon, he’s a fantastic artist, and I found him through those cards. And now I just love his art on just for what he does. I haven’t seen another artist make work like he does, and I think he’s just found a crowd of people who love his work because he’s made his own niche. I don’t think he was intentional in going in that direction. He just created what he loved and was very intentional in his inspirations to do that. But people now love him and search for his cards because he is so different than anyone else who creates cards for those industry. So it’s similar for a lot of artists who might not follow that.

Sharon Cline: [00:26:32] Interesting. So and have you ever considered maybe doing something similar where you are part of a bigger project?

Lois Songster: [00:26:39] Um, yes, I think so. But I want to get my own following larger first and like get more of my awareness out there first before I start going for the big corporations. Because like those kind of places are like applications that can take years or like you have to have a very strong personal style to do that. It it depends.

Sharon Cline: [00:26:57] Okay, It’s a whole world I don’t know anything about. I thought you just jump in. It’s fascinating, though, right? Yeah. I don’t know why. I just assume some things will be easy until you get there and you’re like, No, this isn’t easy. We were just talking about that with, like, voiceover work. A lot of people ask me, I want to do it. You know, I think I could do it. I’ve always wanted to do it. Like, let’s talk about like the background of because you can jump in some, you know, but most often it takes a lot of practice and work and instruction and understanding the industry. And so I guess I was similar with you, with your question where I’m like, why can’t you just like go do it?

Lois Songster: [00:27:28] But isn’t that fascinating? Like, I love learning about industries I know nothing about. I don’t know anything about voice overs. And I would love after this to talk to you more about like, how does that work? And not because I’m interested in doing it myself just because I don’t know it, right? So that’s a lot of art where I can find new things in the art world of like, I didn’t even know you could use wax crayons for this or I didn’t know you could reverse engineer watercolors like my new CRO fixation or Hyperfixation is making your own inks from scratch. So like, now’s the season to be collecting certain plants to make your own dyes and make your own inks. And that’s so cool.

Sharon Cline: [00:28:02] I’ve heard that’s how you create indigo.

Lois Songster: [00:28:04] Yes. Can you beautiful.

Sharon Cline: [00:28:06] Plant? It is beautiful. And it’s a special color blue.

Lois Songster: [00:28:08] It’s a really gorgeous blue. It’s like I can’t even describe the color. I wish if this was a visual medium, I’d be showing it right now.

Sharon Cline: [00:28:15] I know. Like holding up our phones to No. One.

Lois Songster: [00:28:18] But yeah, Indigo is very famous and well known idea of that. But you can make like I use walnut ink sometimes and that’s from processing walnut. So then it’s this beautiful brown, almost black ink and it has this musky smell to it until like kind of kills some of the bacteria in it or like the living organic matter in it. And that’s a really cool ink to use.

Sharon Cline: [00:28:40] When you look at art, that’s something like Native American art where they did use things like that. Do you ever can you ever tell, Oh, I know what they use to make this?

Lois Songster: [00:28:48] Oh, it depends. Like each culture has a different process for how they make their inks. And it’s even different, of course, than modern day processing of ink or how even people scavenge today because we have like soda ash and stuff like that.

Sharon Cline: [00:29:00] Soda ash.

Lois Songster: [00:29:02] Don’t ask me what’s in there. I know I used it for papermaking and stuff like that. I have no idea what it’s made of.

Sharon Cline: [00:29:08] I’ve never heard of it. It’s like two words you just threw together. I would have been like, Yeah, soda ash could be anything. It’s a soft.

Lois Songster: [00:29:13] Like I felt it before. It’s a soft, ash like material. My college professors are going to be pissed.

Sharon Cline: [00:29:18] Oh, that’s okay. We’ll move on. But. All right. So what other kinds of organic materials do you use to make ink? I’m thinking like, is it like berries?

Lois Songster: [00:29:26] You can use berries, leaves, flowers, roots. Ash makes a beautiful gray black. And, you know, charcoal is like a traditional way to make like a black as well.

Sharon Cline: [00:29:37] Totally makes sense.

Lois Songster: [00:29:38] So like, there’s tons of organic varieties like bark stuff, like whatever you see out there will make a color of some kind. You just might be surprised by like how many browns there are.

Sharon Cline: [00:29:49] Or greens I imagine.

Lois Songster: [00:29:51] To it. Actually. Green I think is hard to make, like from what I know. So there’s a color museum. I don’t know where in the United States but they. Keep in preserve like very rare pigments that can’t be made anymore or very hard to make. So there are stones that you can use to make blue or greens like Lapis lazuli is from that color is from a stone that is hard to find nowadays. And then there’s very famous examples like Mummy Brown, which you can’t make anymore.

Sharon Cline: [00:30:16] Mummy Brown.

Lois Songster: [00:30:17] Can you guess why you’re not allowed to make it anymore?

Sharon Cline: [00:30:20] Well I’m assuming they used it with mummies.

Lois Songster: [00:30:23] Mummy, bandages, bandages.

Sharon Cline: [00:30:25] Mummy bandages or maybe.

Lois Songster: [00:30:27] Mummy parts. I’m not sure but it was a very very specific brown. Oh wow. So interesting. They have that preserved in the color museum and you can kind of see a little bit of it and they use it for art restoration purposes or for research purposes, but not normal person can’t get it anymore.

Sharon Cline: [00:30:42] Wow. So a normal person, we’re not normal. We can get it. I like that you said that. Okay. So how do you. Business wise, How do you manage? What is the natural feeling, the natural emotion of fear? How do you manage to believe in yourself enough to keep going where if you don’t make a certain amount of money per month or whatever, it’s very easy for people to fall back into what they know as a standard. And so what is your fearless formula?

Lois Songster: [00:31:18] I’m going to make a joke of. The secret is I don’t stop.

Sharon Cline: [00:31:22] You got to make it. Oh, I know. Fake it till you make it. That’s the truth. Yeah.

Lois Songster: [00:31:27] Um, you go in with the plan, like you make sure that you can build up revenues of enough. Like, if I keep this up, you have a security blanket of funds. You make sure that you have savings going into it of, like, I can do this. Like, I had a conversation with my fiance of like, I’m going to do this for six months if I’m not making money, or at least breaking even or not making money. By this time, we have a conversation about what I need to do. I might need to retract and not ready to go fully freelance yet. And that’s not a failure. That’s a learning. You’re like, I’m figuring out how to be freelance. I’m not ready to do that yet. It’s kind of like a baby bird deciding to fly. And they’re like, not ready yet. No, hold on. Give me like, two more weeks and I’ll be good to go. So you make sure that you keep a security blanket of emergency funds on you. So then if anything is to happen, if you get hurt, you make sure that you have disability insurance or something, and you make sure that you take time. If like your body is breaking down, like you sit in a chair all day or you’re working and you’re like, I need to take a break, it’s very easy when you’re starting a business to think I have to work 12 hours a day. I have to catch up. I’m because you’re.

Sharon Cline: [00:32:28] Competing and you don’t want to miss an opportunity.

Lois Songster: [00:32:31] Right. And you’re not behind. I am telling you right now, go drink that water. Go stand up and go look at some trees just for, like 30 minutes. Yeah. Trust me. Your body, you’ll be able to last a lot longer if you do that truth.

Sharon Cline: [00:32:42] Because like, people talk about that, about how hard it is to shut their phones off and know that this is dinner time, this is my family time. And when you’re talking about an artist who’s local like you, but you also being on social media, you’re all over the world, you could have anyone needing something from you at any moment, right?

Lois Songster: [00:33:00] Yeah. I’ve had commissions in other parts of the world, like in England and Canada. I’ve sent it off to different parts of the country. So it’s like, yes, I could do that. But if I’m very clear that I work 9 to 5 and my time zone, people are very respectful of that. Yeah, if you set boundaries, you get a lot more respect from your clients that way. I learned that the hard way.

Sharon Cline: [00:33:23] Interesting. I think that’s something that I can take in for my own because it’s very easy for me to be like, What, you want me? Yes. And I don’t care what it costs, you know, in that way. But I also know if that were to happen over and over and over again, I would burn out very quickly.

Lois Songster: [00:33:37] Yes, I think there’s like specific people you can be like that for because you trust them or you know them or you’ve built a relationship with them and they might do the same for you. Great. But as a small business owner in general, and especially as a creative, people are always going to want your time. People are always going to want something free from you. I can’t tell you how many times people are like, Oh, this is great exposure, or would you like to do this for free? And I have to set the boundaries IT strategies I’ve developed of like I’m only available from 9 to 5. I’ll get back to you tomorrow. Automatic responses, having time off on the weekends and you can do art if you want, but it’s not a requirement. And then also for like free items, limit yourself to like three free projects in a year or have some kind of number and make sure that once you hit that, you’re like, I can’t do this anymore. I’m sorry, I’ve hit my quota for this year. Talk to me again next year.

Sharon Cline: [00:34:28] I love that because you’re teaching people how to treat you as an artist and how to look at you as an artist. Yeah.

Lois Songster: [00:34:33] And having those it’s basically what I call educating your client of like, you’re training them on how to respect and respond to you, and no one’s ever going to be mad. Okay, wait. A reasonable person will never be mad that you set boundaries because they also want those boundaries in return. And and you have set a clear deadline of I’ll be done by this time or we’ll get the project done. Constant communication is key for any creative relationship. I’ve seen so many creative projects crash and burn around because an artist just drops off or something happens. They don’t talk like it scares the heck out of me when I have to make a call. Being like, Hey, this project, it’s going to be late. Something has happened, but the client would rather know and respond than just not know what’s happening.

Sharon Cline: [00:35:16] But that takes some self esteem, though, I would have to say, and strength in knowing that you’re doing the best you can because you’re not. Everybody’s strong like that, you know, it’s like the dreaded phone call of saying, I can’t do what you’re actually paying me to do in the way that you want. Oh, yeah. But there have been many times that’s happened to me this past year. In this year I had a death in the family. And so having to explain to the author of this book, like I have to take two weeks off, I hated saying it, but someone who values your work, I can see how they would be like, Well, whatever it takes, you know? I know that the author was incredibly kind to me. And I tell you what, there’s something very wonderful about having someone look at you as a human, not just for what you’re doing, but just the fact that you’re here on the planet trying to juggle a bunch of different things. I have such gratitude toward that particular author, and I’m sure you’ve had moments where people have been willing to work with you and it’s like, Yes, I’m a human too. Not just a voice or You’re not just an artist.

Lois Songster: [00:36:10] Yeah, I’ve had moments where I’ve really appreciated the clients, where they give me time and I’m like, I’m sorry. Like this is going on or like I’m having some style problems right now. Like, you know, I’m stalling in my work. Like, I’m figuring this out. I can talk with you next week, but like, just give me a little bit of time. And they’ve been great. So and then I’ve had clients who like, don’t respect that or they get frustrated and impatient and I’m like, Hi, here’s a refund. I don’t think we’re going to work well together anymore. I think this is the better option. Wow. Like learning to fire your clients is like also important. You don’t do it all the time. Don’t fire every client. But every once in a while, a client needs to get fired.

Sharon Cline: [00:36:44] You just know it’s not a good fit.

Lois Songster: [00:36:45] Yeah, and it’s not like it just means the relationship isn’t working. It’s not a bad thing. It’s not a failure. It’s just like, I’m sorry, this is not going to work out.

Sharon Cline: [00:36:53] I like that you look at it from a very objective point of view because some people could take that so personally.

Lois Songster: [00:36:58] Oh yeah. In hindsight, everything’s objective in hindsight. Like when I’m in the middle of it, the first time I was like, like, what.

Sharon Cline: [00:37:04] Do you mean?

Lois Songster: [00:37:05] Yeah. Oh, this is like, terrible. Yeah, I got fired from, like, a book. I think one of my first firings was like a book author, and I’d been working with him for months trying to get this right, and he just wasn’t going to be happy. It wasn’t going to be what he wanted. And I knew it wasn’t me. I was really trying my best. I was so excited about this. And then like the publisher office, like, came to me and was like, Hey, he doesn’t want to work with you anymore. And I was like, What? Me? The work was.

Sharon Cline: [00:37:29] Me. How did you deal with that, though? In the moment, it’s painful.

Lois Songster: [00:37:33] It was painful. I think I took a day or two to like, I think processing emotions is very important. It’s not bad. Like as a baby artist, I was like, I’m going to go cry. This is my fault. And then after that I step back and I was like, All right. To be honest, though, I wanted him to fire me. He was insane. This was for the best, honestly. And I got to keep like, most of the money. So like, we’re good. And I just walked away from that, like, took a breath and I was like, Don’t have to talk about that again. Moving on. Yeah.

Sharon Cline: [00:37:58] Only one time have I had a very difficult book author who I just could not please and I was would verbatim do back exactly what they’re wanting. And then they would just be like, Why did you do it that way? I’m like, Oh my God. I was not trying to create trouble for myself, but I finally did have to fire them and I had never done that before. It was very uncomfortable for me, however, very empowering because I was miserable and I thought, Why am I doing this? Why I do commit and I sign a contract and but I like that you’re the same. It’s like I had to protect my own mental health here. And that was more important to me than whatever they were paying me.

Lois Songster: [00:38:32] And isn’t it a relief like, you know, you did the right thing? When you step away from that and you’re like, wow, like this weight has just lifted off of me. Like, I feel like I can work again and, like, breathe.

Sharon Cline: [00:38:43] Yeah, Because I went back and found the book that they found somebody else to do and listened to it, and I was like, Yeah, I did not sound like that. So ultimately and it was just.

Lois Songster: [00:38:53] Misaligned needs like it wasn’t a bad thing, like there was nothing on your character. It just didn’t work out.

Sharon Cline: [00:38:58] No, it did not. It was very, very interesting. But I like that you’ve had similar experiences and you bounce back. And I have too. I mean, that’s part of just being a human. You just figure out what works for you and what doesn’t. And I did feel wiser afterwards.

Lois Songster: [00:39:10] So yeah, I felt a lot wiser. There was a lot of red flags to help me get away from that. And I was like, Wow, I’m going to look for those next time.

Sharon Cline: [00:39:18] Yeah, we could talk red flags all day. I bet. All right, Lois, let’s talk about where people can find you if they’re interested in seeing where you where you’re. Artwork is going to be in person and how they can look up some of your stickers. Oh, wait, wait. I wanted to talk to you quickly about tattoos. You said that you do tattoos from home, like temporary tattoos.

Lois Songster: [00:39:37] I do. So I love temporary tattoos because I have, like, a FOMO, like, not fear of missing out, but, like, I don’t fear commitment. Fear of commitment. Exactly. Of permanent tattoos. I’ve designed permanent tattoos. I’ve had people get them. But for me, I just. I cannot do that. I don’t know what it is. I’m going to look at something ten years later and be like, even if I design it, I’m going to be like, I hate this. So temporary tattoos are a way to get around that. And what you can do is I design something on procreate, so I use my iPad or Photoshop and then I go, You can print it right out. You set it up on Photoshop to have an eight and a half by 11 sheet, you can get these temporary tattoo sheets on Amazon. There’s better ones like Ink Box and stuff like that are coming out with really amazing tattoos. But you can go on Amazon and get some nice temporary tattoo paper. You print it out, you cut it out and then you just apply it like a regular temporary tattoo and you can have color on it. It prints it right on the sheet. Or you can do black and white, like whatever you want.

Sharon Cline: [00:40:31] So I could at home create my own temporary tattoo if I wanted. I never even knew that I know.

Lois Songster: [00:40:36] Like, so how I found it was I was just looking through Etsy because sometimes I’m like, What are people selling?

Sharon Cline: [00:40:42] It’s a great idea. What could you be doing? Potentially?

Lois Songster: [00:40:44] Pinterest and Etsy are great for just kind of seeing like what people are selling. And I saw this one store selling temporary tattoos for your kids when they go to parks. So then the phone number is on their arm and it stays on for the day. So then if they get lost, the name and the phone number is right on their arm. And I was like, Oh, well, why don’t you just do like, I want to do self help temporary tattoos of like, remember to drink water or a little bit of image to make you smile. And so that’s what I started doing.

Sharon Cline: [00:41:09] So your energy really is of making the world a better place.

Lois Songster: [00:41:13] Oh, thanks.

Sharon Cline: [00:41:14] It is right. Like you’re like you’re talking about giving people inspiration of not only just taking care of their physical health, but their mental health too.

Lois Songster: [00:41:23] Yeah, I guess so. I just. I don’t know. I want to take care of people or I just want to people to look at my art and be like, Oh, I need to take a breath. Like, I want them to have that space. And I think there’s very clever visual ways to do that without like writing it or having it on a calendar or looking at your medication or like, whatever.

Sharon Cline: [00:41:40] Phone alert.

Lois Songster: [00:41:41] Yeah, exactly. Like you could have a fun little temporary tattoos. Like, did you drink water? And you’re like, No, I didn’t. And I think there’s fun ways to remind yourself of like taking care of yourself.

Sharon Cline: [00:41:51] But also that and I know we’re wrapping up here, but that also plays in your art too, because you’re talking about how you’re giving people an escape from the stresses of life and you’re giving them like we were talking about joy or something beautiful to look at, which I think is underestimated in the world, I think.

Lois Songster: [00:42:10] Well, yeah, that’s very relevant for all the news articles and stuff like being very negative. I think it gets a lot of views that way. But like I think quiet but strong joy and cheer, although that sounds really cheesy, I think it’s really important. I think that’s a very strong undercurrent of just caring for people. And I just, you know, I want people to feel like they can take a break when they look at what I make.

Sharon Cline: [00:42:35] I love it because it’s like the energy of who you are gets played out in lots of different ways. Yes. Through your medium. Yeah. Which is kind of like the dream, you know? Yeah, I hope so.

Lois Songster: [00:42:45] I like that. My art. And it’s a struggle. Like, you know, artists you feel influenced by things on social media, like, I should be drawing this cat because this cat’s really famous right now, so it’s hard to, like, put yourself out there. I mean, I just took a break from social media because I was like, I can’t do this. I need a break, guys. I can’t. I’m not going to be consistent. And immediately I started drawing things that I wanted to draw, and I didn’t feel pressure pressure from that. So it’s hard to like. It’s a strength to be yourself and to put yourself out there.

Sharon Cline: [00:43:13] In a world that’s constantly telling you not to be yourself, to conform.

Lois Songster: [00:43:17] Yeah, to conform or just to be like it’s a vulnerable thing, like showing your art and putting it out there. That’s a very vulnerable thing. And I think with social media, it’s become faster and easier and you see everyone doing that, so you feel like you’re expected to do the same, but it is hard to do that.

Sharon Cline: [00:43:34] Interesting. Well, thank you so much, Lois. How can people find you? What’s your website?

Lois Songster: [00:43:39] Yeah, so my website is W WW dot Ian Hawk. Ian H. I’m on Instagram under the same name. Ian Hawke. That’s the one I use the most. I’m really into TikTok now. Re into yeah, it’s, it’s a love hate relationship on TikTok And then you can also always message me on Instagram or send a message to my website and I will happily talk to you about anything you want to talk about the weather? Fine. You want to talk about art or like what’s going on in your visual brain? Fine. I’m there for you.

Sharon Cline: [00:44:09] Always be ready to be inspired, right? Yeah. Well, thank you so much for coming and sharing. I’ve always wanted to kind of hear about your backstory, and I appreciate people who have artists minds and are creative this way because I find there are so many different ways to be creative. But one of the best joyful moments I’ve ever had is. Is when a little bit of media goes out in the world that came from my brain or my voice, and it just makes me feel like so special. So thank you for doing the same for people, giving people an opportunity to see who you are in a way that they can receive it well, you know, and have access and maybe even be in their house. You know, that’s.

Lois Songster: [00:44:44] The that’s the idea. But I really appreciate being on here. This is a wonderful setup. And if anyone ever gets invited, this room is amazing. Like, it’s so wonderfully decorated, It’s so cool. So I’m so happy to be here speaking with you.

Sharon Cline: [00:44:54] Oh, awesome. Well, I know. I’ll have to tell. All right, Stone, if you’re listening, this studio is amazing. I should take more video and put it on social media for it because I can help you with that. Yeah, you can call. We’ll talk after the show. All right. Well, thank you, everyone, for listening to Fearless Formula on Business RadioX. And again, this is Sharon Klein reminding you that with knowledge and understanding, we can all have our own fearless formula. Have a great day.

 

Tagged With: Eon Hawk

BRX Pro Tip: Use All Forms of Communication

July 4, 2023 by angishields

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BRX Pro Tips
BRX Pro Tip: Use All Forms of Communication
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BRX Pro Tip: Use All Forms of Communication

Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you this afternoon. Lee, communication is so important to our business, to everyone’s business. But there are different ways to communicate ideas, messages. And I think it’s important that we use all forms of communication.

Lee Kantor: [00:00:24] Yeah. I mean, it’s just a fact. People learn in different ways and you want to give them the information that they need in the form of communication that they use.

Lee Kantor: [00:00:34] So, on your website, I think it’s super important to kind of leverage all forms of communication. Like, in our business, we’re primarily an audio business, but on our website we have some videos, we have a lot of written content, we transcribe all of our interviews. So we’re kind of utilizing a lot of these forms of communication so that when people come to our website and they learn in different ways, they can find content that is going to be appropriate for them in the way that they learn.

Lee Kantor: [00:01:04] So, I think that it’s worth investing in using all different types of communication, and especially the majority of people out there are using only text-based content on their website, and they really have an opportunity to expand into audio. Obviously, Business RadioX can help them with that, and even video and Business RadioX can help them with that. I can’t tell you how many clients we have that take our audio and then add some slides over some of the segments or highlight real clips and then make videos out of it.

Lee Kantor: [00:01:40] So, I think it’s important to have some videos on your website. I think it’s important to have some audio on your website. And obviously, you should have some text and images on your website. You don’t have to do this all at one time, but this is something that you should be slowly adding this type of variety of content onto your website regularly in order to make sure that you have the content that your prospective client needs in the form of communication that they desire.

Author and Business Coach Corinna Hagen

July 3, 2023 by angishields

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St. Louis Business Radio
Author and Business Coach Corinna Hagen
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ZaradigmProfileLogoCorinna Hagen is a thought-after coach for leadership communication, leadership development, and business growth.

She uses her 20+ years of experience in Management Consulting, Enterprise Transformation, and global leadership roles to help emerging leaders to grow, form better habits, build high-performing teams, and achieve their goals.

Examples of this include:

  • reducing lead generation efforts by 30% for SaaS firms without a drop in performance,
  • quadrupling leads in 5 months for a SaaS startup,
  • creating $13 M in hard benefits for a pest control business,
  • shortening the sales cycle by 8 months for an IT outsourcer,
  • generating $166 M in order entry for a multi-national B2B IT service provider.

Corinna has worked across industries and turned around struggling businesses from small businesses to venture-backed startups to large enterprises.

She is a trained and certified coach and a dynamic facilitator and trainer who helps her clients to become more confident leaders, communicators, and influencers.

This is important, because 75% of executives see communication as the most important leadership skill. Yet over 80% think their leaders are ineffective communicators, impacting their success on an individual and organizational level.

Corinna has also authored two books on leadership to help leaders master the challenges of leadership in remote, virtual and hybrid environments: High-Performance Virtual Work and Virtual Leadership Skills (available on Bookboon).

Connect with Corinna on LinkedIn.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:05] Broadcasting live from the Business RadioX Studios in St. Louis, Missouri. It’s time for St. Louis Business Radio. Now, here’s your host.

Dr. Phillip Hearn: [00:00:18] Hello, everybody, and welcome back to St. Louis Business RadioX. This is Doc’s Discussions. You’re here with Dr. Phillip Hearn, and I’ve got a fantastic guest. So again, I get excited about all the guests. I love them all the same, right? It’s kind of like trying to pick a favorite child, but there are certain guests that when you get them involved, you know that you’re bringing a superstar to the table. So I’m here with a bestselling author, a business coach, a leader in branding and communication. This young woman has done quite a bit, and we actually have a little bit of bonding to do over one of the industries that we worked in together. Corinna Hagen is our guest today. Corinna, how are you?

Corinna Hagen : [00:00:56] I’m good, Phillip. Thank you for pronouncing my name right. Man, that was refreshing. Yes.

Dr. Phillip Hearn: [00:01:02] I try to do like research. I love the phonetic of spelling. And I’m like, okay, let me not let me not butcher the name right out of the gate. Right.

Corinna Hagen : [00:01:08] That’s great.

Dr. Phillip Hearn: [00:01:11] So happy to have you on. Docs Discussions. I always like to start off getting an opportunity for the listeners to understand more about your background. Where have you come from? So tell your listeners how we got to the Corinna of today.

Corinna Hagen : [00:01:25] Oh, that’s great. Yeah. So you already introduced me so people I can talk about books and all of that stuff, but how I got there, my background is not a straight line to where I am right now, although I would like to argue all paths led to where I am today. It’s never a straight line, is it? Yeah. So a way of background. I have studied international business and intercultural studies. What does that mean? Intercultural studies is a studies of other cultures, includes a lot of communication, language studies, all of it. At one point I spoke a few words of Arabic. I remember some. I don’t remember them all, but that was part of my my studies Spanish too. It’s a shame how much I forgot. But long story short, so that’s that’s my education background. And then right from there, I was launched into management consulting and what a ride that is. And the learning curve couldn’t be any more steep. It’s great. I started right away and actually initially I started in industries and services, so I worked with a range of different companies from, you know, automotive, like you’re talking BMW and and financial services and manufacturing, digital rights management companies, you name it. So, so a range of different industries. And then within a within two years, year and a half, two years, I was sent on an expat contract to the US and I started working within the Strategy and Innovation Group and doing startup scouting, scouting them for as acquisition targets for large organizations that we worked with developing go to market strategies, developing innovation projects or running innovation projects with corporate R&D departments, which is a ton of fun because you get to always be at the edge of innovation, always seeing the new stuff that’s coming out, coming up with some innovative use cases, creating the business case around it, right? And so, so to me, it was really exciting.

Corinna Hagen : [00:03:37] I would have never stopped doing what I did there because it was insane fun. But travel was not so much fun. And so I didn’t want to do that forever. And I started joining one of my clients and running their international or not running initially not running, joining the International Product Portfolio Group, doing international product rollouts, planning, go to market strategies. A little bit of what you have heard before, right? Go to market planning and then sales training. And then that segued me into becoming the head of sales enablement initially for the Americas and APAC. Again, also sales enablement is a lot of go to market planning, sales, training, marketing. So all that is meshed together there. And I’ve done that for also management consulting I’ve done for a good decade and another like 5 or 6 years of sales enablement. Then I’ve done enterprise transformation just for about a year now. That wasn’t too new for me. That’s something I’ve done in my management consulting years many, many times because a lot of these projects that involve strategy and innovation are transformational. So I’ve done that. And then in 2019 I have officially started my. My consulting and coaching practice and didn’t really kick it into gear until 2021. And here we are today.

Dr. Phillip Hearn: [00:05:14] And here we are today.

Corinna Hagen : [00:05:18] That’s right.

Dr. Phillip Hearn: [00:05:19] So with all of your background in not only transformation, sales, marketing, etcetera, you have that international flavor just for our listeners. I’m sure they can potentially pick up an accent. Where are you from?

Corinna Hagen : [00:05:33] Yes, there’s a slight accent.

Corinna Hagen : [00:05:35] It’s a German.

Corinna Hagen : [00:05:35] Yes. Yeah, it’s German.

Corinna Hagen : [00:05:39] Okay. Awesome.

Corinna Hagen : [00:05:40] Yeah.

Dr. Phillip Hearn: [00:05:40] Yeah. So when did you come to the States? More full time? Because I know part of your background. You were working all over and traveling all over. So when did you make the state your home? Tell us. Take us through that process. How did that.

Corinna Hagen : [00:05:51] Look? Okay.

Corinna Hagen : [00:05:52] So I made the states my home in my heart. Maybe in 2000, 2002 when I first came. So I did an internship in college last year. Second. Yeah, yeah. The last semester or second last semester in college in LA. And then always wanted to come back. But it wasn’t until 2005, 2006, excuse me, when I was sent as an expat and then decided I’m going to prove myself here, I’m going to stay. And then I think it took until beginning of 2007 when I officially made the move and had a great consulting firm. I love them. They’re datacom. They’re they’re a boutique consulting firm within the telecoms industry telecoms and and and it and so they were sponsoring me they were they were great to me. We made an agreement that I would stay an additional two years. I stayed another seven. I just love working with them. And yeah, so that was my journey. This is 2000, 2007. Till till now the US is my permanent home.

Corinna Hagen : [00:07:02] Permanent home.

Dr. Phillip Hearn: [00:07:02] Got it. Got it. But it started in 2002, so I wanted to kind of make sure that that was touched on. That’s important. That’s so I know one of our early bonding experiences actually is that we both worked in telecom and for the folks who have worked in telecom, we can say that it’s an interesting industry. Right? Maybe interesting is a good word. Take us through that journey and how that shaped who you became as a leader as as you push forward so many.

Corinna Hagen : [00:07:31] Question Oh, my goodness. Oh, I think it’s a setup. It’s a little bit of a setup.

Dr. Phillip Hearn: [00:07:37] Hey, just try to ask good questions and get out of the way. That’s my only job here.

Corinna Hagen : [00:07:40] So sorry. Right. I mean.

Corinna Hagen : [00:07:43] It’s a great question. I think you and I had that that, that, you know, chat about the ins and outs of the telecoms and IT industry. Look, telecoms is is a fairly intimate circle. Like you run into those people over and over again like they work for they work for BT now and for orange later. And you know, you just see the same names over and over again. Yeah, the dynamics are interesting because telecoms and it couldn’t be any more different. And again, the consulting firm I worked with covered both. And I’ve worked I’ve worked for big name brands, big Fortune 500 companies in it. And you know, as a consultant. And same in telecoms. And the difference couldn’t be any bigger in terms of corporate culture and how innovation is approached. So how has that shaped me? I can say this I think I’ve learned a good deal about paradigms which led to the name of my company, by the way, Zara, Dame Zara Meaning? Meaning Rising Sun. Like something changing, like an epiphany and paradigm. A shift, right? So it’s about paradigm shifts and paradigms is really what I’ve learned. Have such a strong influence on how you lead.

Corinna Hagen : [00:09:11] Okay.

Corinna Hagen : [00:09:12] And how you how you are being led and what you believe in. For example, one thing early on that I was taught in consulting, I think many people share that same experience is a good consultant. Leads arrives before the client and leaves after the client. Right. Okay. So Client comes at 8 a.m. while you’re there at 7 a.m.. Right. Client leaves at ten. You leave at 11 or whatever. Or ten. Ten. Ten.

Corinna Hagen : [00:09:37] Right.

Dr. Phillip Hearn: [00:09:38] Yeah. Make sure they clear out of the elevator first before you decide to leave. Right.

Corinna Hagen : [00:09:41] Right. That’s about it.

Corinna Hagen : [00:09:42] Right. Then you have to ask yourself, what’s the use of this? What is the. What is the client really want? We have had one corporate client who questioned a lot of the things that consultants did and really woke me up to really question those paradigms. But, you know, mostly what I’ve learned is that I had one really phenomenal leader who took over in, I think, 2008, 2009. She took over my group and she was a phenomenal leader because she broke all the paradigms and over delivered. Well, that’s ideally what you want, right? Promise. Overdeliver. And she did that in half the time. So. So there’s this book twice the work and half the time. And she is the living proof of that, I would say. She’ll come in at 7 a.m. She would leave at usually three, having all her stuff done right. People would criticize her for leaving too early. Like, what kind of signal does it send? I’m thinking it sends a great signal. It sends a signal that you should question what you’re working on. If in ten hours you can achieve the same things. What have you done?

Corinna Hagen : [00:11:00] Yeah. Yeah.

Corinna Hagen : [00:11:02] So talk about prioritization, setting boundaries, saying no to the right things and knowing what to say yes to. I mean, that woman really understood what it took to be successful, and then she focused on that. That’s it.

Corinna Hagen : [00:11:16] Yeah.

Dr. Phillip Hearn: [00:11:16] The time in telecommunication almost focuses you on how to really prioritize time, right? And truly how to be more efficient. Because sometimes and we’ve had our our little war stories on the side, but some of those times the efficiency was the thing that that rang out where you’re going. Why are we not being more efficient? We’ve got all this technology, but yet we have to rush into the meeting for 9 a.m. meeting to physically be in the office. And I’ve got two cell phones, a, you know, hotspot, a laptop, a tablet, and yet I have to sit 12ft from you to be efficient. So yeah, I love the parallels of going, Hey, how do you create those paradigm shifts and not just do stuff based on the time? Right? I want people to the old Bill Gates saying I want people who are almost lazy or think may be Steve Jobs. I want people who are lazy because they’ll get it done faster.

Corinna Hagen : [00:12:12] Oh, yes.

Dr. Phillip Hearn: [00:12:13] That idea of, hey, we can be much more efficient is what the biggest takeaway is. So. So yeah, no, no setup. I had to ask about the telecom days because we’ve had our war stories about it. So I thought that was important for the viewers to understand part of your background. So digging into what you’re doing now with Ceradyne and really your focus on Fractional, so everything now is kind of a buzzword when it comes to fractional. When you talk M&A space, when you talk expansion, consulting, everyone’s a fractional what does fractional mean to you? Because you’ve done it and you’ve done it successfully. So I think you bring a unique perspective to the concept of, Hey, we’re going to put in a fractional C-level and in your case a CMO.

Corinna Hagen : [00:12:55] That doesn’t even have to be.

Corinna Hagen : [00:12:56] C-level. I think sometimes people really like harp on that so much and they don’t realize when you when you work for a company that is a, you know, medium sized business. They may not be in need of like like don’t harp on that so much. Look at what the company actually is in need for. Right? So fractional. So so it’s fractional sea level. That’s what they call it. Right. And probably at a small organization, you’ll be at that level. If you work for a large organization, you may be at a director or VP level. Could be because you’re driving. Very fast change in a short amount of time. Typically when you’re in those positions or you fill a gap, but then again, to fill a gap, they usually don’t hire a fractional to just fill a gap for six months or nine months. They find somebody else in the organization to say, hey, you you be the representative for people to go to. That’s how it works. That’s the interim manager, right? Yeah. So you don’t need a fractional for that. Fractional typically are expected to deliver results in without being hired full time because either the company can’t afford it or doesn’t have the ability to justify a full time role or just needs the help right now. So there’s an urgency that drives this. And so instead of harping so much on the level that you’re at, I would focus more on the value you deliver. It will it will drive the respect you get and and the level you’re seeing at and the authority that you will have behind you. Right? Yeah.

Dr. Phillip Hearn: [00:14:38] Yeah. No, I think that was explained well, just because, again, people hear buzzwords, right? So it’s it’s great to get those subject matter experts like you that can help people to understand. All right. When you hear this buzz word, here’s what you’re hearing versus kind of the reality sometimes, right? Because there’s usually this gap or this gulf that you’re really trying to go through. So I love it That that’s that’s perfect. Yeah. Yeah.

Corinna Hagen : [00:15:02] I want to add one more thing. Right?

Corinna Hagen : [00:15:03] So so when when people so if somebody’s listening to the show wants to enter into fractional CMO, CFO, what have you, right. You have to understand the after what comes after the fractional is just the specialty. What can you deliver? And if you’re interested in entering into that and you want to help multiple companies with your because in essence it’s it’s just changing the verbiage to say like, I am a consultant specializing in this area and I can lead in this area. That’s why it’s fractional CXO Right. Fill in the blanks. So what problem can you help solve?

Corinna Hagen : [00:15:45] Yeah, in a way you have.

Corinna Hagen : [00:15:46] To specialize well, and you have to understand what challenges a company wants to solve and how are you helping an executive to solve this, because that’s typically who you will be working with.

Corinna Hagen : [00:15:58] Now.

[00:15:58] That’s beautiful insight and that makes complete sense. I think it’s a little easier on the business card though, if it says fractional X, but now it’s easy. So. But no, that’s exactly it. You’re there to solve for. It’s the old math problems we all have had, I’m sure, a time or two in our lives. We’re all here to solve for X, right? So the daily grind of the challenges that a business may face or the opportunities that the business may use for growth, you’re really helping to solve for X as a fractional. Would that be a good way to think about it? Great equation. I love that. Yeah. Yeah. See, I paid attention to math class. I wasn’t always great when they start throwing letters, but I understood solving for x, so that was good. So I’m going to come back to Paradigm a bit more because I want to dig into that. But part of your moniker is a best selling author. Take us through the work, what you’ve written, the background of the work. I’ve got a chance to read some of it, so I’m biased, but I want to hear it from you as opposed to my viewers hearing it from me. So take us through how you came to becoming a best selling author.

Corinna Hagen : [00:16:58] Oh, yeah, there’s a load of question. I didn’t. How did I come to it? That’s probably interesting. How do I come to actually write a book? I wanted to write books, but I would have never done it as quick as I did and at the time that I did, because this is the first year I had invested in really building my business after founding it officially, right on paper, like registering LLC, all that, actually working on my business. And I got approached by this publishing house. And so what they, what they do is bookboon. Bookboon has this learning library and they work with big corporations, small and big, but, you know, name brand companies we all know, and they have these learning libraries, including those books that then become part of this whole experience for the the employee who can download the book and listen to the audio version or listen to, you know, I have some almost like podcasts they call them expert talks. They’re between ten minutes and an hour. And I like to keep things short. So I have tried to keep them within a ten minute frame because I believe executives are chronically short on time. Right, Right. And so so, yeah. So they approached me and asked if I could write a book on virtual work. And given my extensive experience as a remote worker I had back in 2008, decided I’m going full time remote at one point in my life, and by the end of 2009, I believe I worked completely, remotely Granted, you know, as a consultant, you travel and are always committed to doing whatever it takes to connect with people and being in the office.

Corinna Hagen : [00:18:47] When we have workshops, traveling to the client, you know, for meetings. So all that aside, but I was working and doing the chunk of my delivery work, so to speak, remotely. So I have extensive experience in it. I have led global teams all from behind the screen. Yeah, minus some travel. And so it brings some additional challenges. And, and so, yeah, they approached me on writing these books and I thought, this is this is great. I have a lot to say about this. Now. My intention right from the beginning was to develop leaders with solid leadership skills. And one of the things that stood out early on is that the leaders that feel and again, like if your audience hears this and somebody feels offended, you know, please don’t feel offended, challenge me on it, prove me wrong. But I dare say that the leaders that feel most challenged with remote work. And that most inclined to micromanage or call for a return to office. Everybody has to the leaders that are least equipped with the right tools to lead with the fundamentals. Okay. If you know how to lead well, you can lead well in any environment.

Corinna Hagen : [00:20:03] Now, I will say this. It is more strenuous to have to take some extra steps and be more intentional when you lead remotely. The same goes for employees. They have to be more intentional in how they show up. You can’t you can’t rely on people. Just seeing you in the office is less serendipity there. Right. So you have to be very intentional about how you communicate, how you show up even on a zoom call. Right. And and also on the types of tools you’re using to communicate and to collaborate. And so so I welcome this opportunity to write a book about virtual leadership. And so the first book is called High Performance Virtual Work How Leaders Create Effective Virtual Workplaces. And it’s a hybrid between how You Lead well and breaking some of the really I’m aiming for the paradigms to be broken about what it takes to be remote. Um, and the second book then followed last year. Virtual Leadership Skills. What kind of skills do you actually need to lead? Well, virtually. And communication is the number one, which is also my number one focus on all the leadership development I do, and that’s based on the learning that I had, is that communication is the enabler of them all. You can be the greatest problem solver in the world. If you cannot communicate your ideas effectively, you slash your chances of success. That’s it.

Dr. Phillip Hearn: [00:21:35] I love it. I love it. It’s fun when you talk to people, number one, that that invite discourse. Right? So as you mentioned, hey, if somebody can prove me wrong, let’s have the conversation. So that’s always a fun part to good banter. You learn a ton through good banter and my personal experiences, but I think that’s important, too, because I was going to ask you that question, those characteristics of what makes a good leader, let alone someone that is leading virtually because again, going through the things that we’ve recently gone through, now a pandemic, folks having to work and break some of those paradigm norms. Right. And making sure that they can work anywhere in the world honestly and fully and really having to have a strong enough leadership source. That’s sometimes a missing component because, again, most leaders aren’t taught the methods to continue to grow as a leader. It’s normally, hey, the leader is in one set of suites. We give our middle management and our our frontline worker the training and the consistent training. But that opportunity for the leader to grow sometimes can get lost in the shuffle. So two fantastic books. We’re going to also make sure that after after this interview, you all have an opportunity to go directly to those links. So we’re going to make sure that folks can take a look at that book, because I think there’s a ton of really good information. I’ve got a chance to read the one of the books, the High Performance Virtual Workbook. So I’ve been digging into that myself. So I got notes and I can call the author so I’m in good shape. So that’s huge. That’s great. So let’s double back to Paradigm for a bit. So you talk about really creating those those shifts in business and how business is done. What types of clients do you and your team like to work with? I know you’re not pinned into one specific set based on your experience and your team’s experience and successes. What is that ideal client look like?

Corinna Hagen : [00:23:36] So are you talking on the business side? Are you talking individual leaders?

Dr. Phillip Hearn: [00:23:41] Who do you like? Who do you and your team like to work with in your organization? I’m going to I’m opening it up to your thoughts.

Corinna Hagen : [00:23:47] So I would say generally it’s more characteristics. So I work with emerging leaders in typically, um, yeah, mid to large sized corporations. So these are people who have high upward ambition. And on the business side, I work predominantly with startup founders and small business leaders. Talking like a million in revenue, wanting to grow right sometimes under. But that’s that’s typical for the for the small business established small business leader who wants to grow. And then on the startup side that’s a different whole different ballgame. All of these all these three groups have one thing in common. It’s realizing that in Marshall and I’m quoting Marshall Goldsmith right now, there’s a book that he wrote, What Got You Here Won’t Get You There. You have to realize that in order to take it to that next level, you might have gotten all the ideas, all the talent, all the experience. There are things you haven’t seen yet. You don’t know what you don’t know. Yeah. And interestingly, I watched a short like a snippet from a Ted talk from a doctor. Actually, believe it or not, he got a coach and he created a very practical experience of what that’s like. He said, Look, I cannot justify lack of growth if I don’t seek help from outside. And he said, I was always wondering why golfers, tennis players. Well, they all get coaches at all levels. Even the star players still have coaches to this day. Like, how is this? And so he said, let me try it out.

Corinna Hagen : [00:25:32] And he said it was so uncomfortable. So he didn’t he wasn’t hiding the fact that coaching is at times uncomfortable. But this coach stood in the operating room with him and observed what he did, you know, when he like lifted his arm and he goes, well, when you do that, like you really lose your stability. And so he really improved his technique and and he showed results. So so of course, like in the operating room, you don’t want things to go wrong. Yeah, but they do. And so he could reduce that number significantly through that coaching so he could show the results. But he said it was it was uncomfortable, but you have to be willing to go there. Right? So having that kind of I’m sorry it’s such a loaded word, but having that mindset is important. Yeah. If you don’t go in there with that mindset that there’s only gain from here, then there’s little I can do for you or anybody for that matter. And and I think I want to say one more thing. Information isn’t transformation and coaching is not teaching. It has teachable components. And I will give my clients anything they they ask me for as long as I have it, I will give it. But teaching won’t help them much. If it did, they could just take any other class, go to any other workshop, read my book and be transformed. Information isn’t transformation, but coaching will help you to get that transformation.

Dr. Phillip Hearn: [00:26:57] I think that’s that’s a great way to look at it because and I just had this conversation with some, some business colleagues of mine in that coaching, consulting and advising are three completely different things. And what’s funny about that is we hear again kind of the buzzword vibes. We hear that so much in interchange, so much between each other and they’re not the same thing. So I’m glad you said it that way because I think that gives our listeners an opportunity to really understand coaching. Here’s the why. It’s uncomfortable, right? Because you still have to do the work at the end of it, right? It’s it’s like the best coaches in sports and managers and baseball, like they’re good coaches because they, they can’t they’re not going out on the field and trying to hit the 95 mile an hour fastball. They are going and coaching you on what you have to look for when you hit the 95 mile an hour fastball. But you still have to go out and do it. I think that’s a great way to look at it.

Corinna Hagen : [00:27:58] Yeah, Yeah.

Corinna Hagen : [00:27:58] It’s tough to dribble, right? And it’s good that you make that distinction, too, for another reason because you asked me who my clients are. And so if I work with a if I work with a company, for example, a fractional CMO services, I typically that’s consulting, pure consulting hardly ever is there any coaching in it. I may because I of course, I’m a coach. I know coaching methodology. If it suits me and I see a great fit, I may have a coachable moment. I may use that methodology to drive some awareness and allow the person to come to a realization that they need to have. But it’s typically consulting and people who work with me, they need to be aware of what they’re in for. Do you want me to do the song and dance? Do the work for you, right? Teach you how to do it? Or would you like to experience personal growth and transformation? That’s very different.

Dr. Phillip Hearn: [00:28:52] Yeah. Yeah. And and your clients have to come in with a different mindset based on what they’re requiring of you. So think it’s a two way street, right? I talk a lot about being a willing or unwilling participant, right? So if you’re a willing participant in this, this is a different mindset than, you know, bucket B, because you have to be either willing to do it or if you’re unwilling, it’s not going to be a good fit. So I think that’s extremely key. That’s huge. So here’s always a fun question to understand what goes on almost behind the scenes. You have a ton of passion, You bring a ton of of expert capabilities and skill sets. What are the aspects of what you do day in and day out that you enjoy the most?

Corinna Hagen : [00:29:45] Mhm.

Corinna Hagen : [00:29:47] That’s interesting. It’s almost as if it has not too much to do with what I do in a coaching session. I mean, it’s incredibly fulfilling, right? But the moments that I look for that are that I that I thrive off of or like or live off of are the moments when people tell me that something hit them and they actually see the transformation. Right. When you can see that. I’ll tell you, that doesn’t happen every day. Because you might have a six month coaching agreement. And it’s not until four months in when actually something happens. Right. That’s not every coaching session that these things happen. There are some aha moments, but when the real light bulb I mean, you and I know what we are talking about when the real light bulb goes off and the real change happens, those are just, you know, the moments. I love working on my business. I don’t want to say I like being busy, but it’s almost like the business is my my hobby because it’s my passion. I like to think through ways how I can make it better. And maybe part of this was fueled through so many years of management consulting where I’ve worked in strategy and innovation. So you’re always thinking at like, what’s the next thing? How will this influence us, you know, years forward? And I do this for myself and for my clients where I go, okay, so if I work with an organization and they’re headed a certain way and and I have an idea or I see trends going on, I mean, the market is moving at such an interesting rate right now. Then my mind gets spinning and I love creating new things. I love developing strategies and really seeing where that lands us and playing those scenarios through and challenging myself, right, my own assumptions and other people’s assumptions. So I think this is probably what I’m most passionate about.

Dr. Phillip Hearn: [00:31:37] Yeah, I can appreciate, I think out of everything you just said, the, the Aha. For me if you will. Is that. Not every session is going to bring that. Aha. So what that tells me is you really have to enjoy a lot of times the journey because you’re not going to get the home run or even the Grand Slam every single time. It’s a lot of singles, it’s a lot of doubles. There’s building upon each other to where, like you said, it might be 3 to 4 months in out of a six month agreement. And there’s the Aha. So now we’re working in a different head space moving forward through months four through six. So I think that’s an important piece because I know we have a society that is instant gratification in a lot of cases. So being either a person who is coaching or a person that’s receiving coaching, you have to kind of be okay with I got to enjoy the journey. The journey is not always going to be, like you said at the very beginning. It’s not always a straight line. There’s some curves, there’s some ups, downs, lefts, rights. So being okay with what that that end journey turns out to be, I think is extremely important. So that was my Aha. I love it. That’s awesome.

Corinna Hagen : [00:32:45] I love this. You know, there’s something else in there because you also told me that that you’re getting your coaching certification there and so yeah, yeah. So, so we’re speaking the same language there. Again, to the distinction between consulting and coaching. Now in consulting, you can lean back and say, No, I gave you a six month deadline to deliver what I what I ordered.

Corinna Hagen : [00:33:04] Right, Right.

Corinna Hagen : [00:33:05] And coach, you, you can’t do that. You take an active part. And the the beginning question I always ask is how much time are you willing to invest? What sacrifices are you willing to make? Because you have to make some sacrifices. Some things will you have to say goodbye to you, do them differently than you did them before? I won’t force your hand, but like, if you’re not willing to do anything different, why are we here? Right? And then how much time are you dedicating between two coaching sessions? Because that’s where the where the forward movement actually happens. And so for us to sit in a session, you know, like to your point, like what you know, what drives that excitement? Well, the excitement is usually not each single session. Something will happen. It’s that I know there will be a reward if we stick to the process. It’s incredibly rewarding when it’s happening, but you have to develop a discipline and a commitment to sticking with that discipline and saying, okay, I’ll go to the coaching sessions. Each time we work something out, I’ll come to an agreement of what I will do with this insight and I’ll carry it forward and I keep carrying it forward. And then we see the results, right? But so the short term gratification that you’re talking about and and also being almost passive, like expecting that, you know, you put some money on the table, you show up once and something is happening. It’s very, very passive engagement. Right. To the sports analogy, I love that you gave that sports analogy. You still have to do the dribble. Yeah, the boring dribble every day, 400 times. 1000 times. Just dribble.

Dr. Phillip Hearn: [00:34:42] Yeah, yeah. And I think that’s the repetition of it. So that’s a part of the journey too, right? Major League Baseball players don’t just walk in every day and go, okay, I’m now I’m ready to hit for my 4 to 5 at bats. They’re taking hours of batting practice. They’re doing their fielding work. They’re doing all of that prep work where it’s a daily regimen almost. So I think that piece about the in-between calls is really where the secret sauce is made in terms of the coaching. So that’s huge. That’s absolutely huge. So a little more of a fun question to kind of close this out. You’re a person that sounds like they’re on the go. They’re always thinking about the next thing they’re working with, the next client, they’re trying to get the clients moving forward. They’re looking ahead. What do you do to rest and recharge? And it’s always interesting to understand what leaders are doing when people really don’t see them, right? So they they see you. They can go to LinkedIn and we’ll get all the the information where they can they can find you and follow up with you. But what do you do when you’re like, okay, I got to get away from work. I love work. It’s a passion. But how do you rest and recharge? What does that look like for you?

Corinna Hagen : [00:35:44] Yeah, yeah, a mix.

Corinna Hagen : [00:35:46] So I’m I am very active and depending on what my demand for rest calls for, sometimes rest looks like I’m doing a really hard, strenuous workout, and that’s just what I need in order to blow off steam, perhaps, right? Or I go hiking. I’m an outdoor person. I just love spending lots of time outdoors, especially when the weather is is fitting. And so hiking. Hiking is a great way to spend lots of time outdoors and get a workout in or and this is more recent. So so in the past I would you know I would stuff even my my personal life with a lot of things to do. I’ve stopped doing that. I love reading. But sometimes I will sit and contemplate and I’ve learned this by watching a video that really had left a deep imprint on me. And it’s an interview. It’s years old. You can watch it. It’s on YouTube. It’s like a five minute video, like Biz’s, the new Stupid or whatever they call it. It talks about. Well, it’s an interview with Warren Buffett and Bill Gates on how they manage time and how they prioritize. Yeah. Bill Gates talks about contemplation being so important. And it really caught my attention. I’m thinking, why is he talking about contemplation? You should have a strategy, a network, be with people, figure things out, learn things. Yeah, And there’s a time for this. But what do you do after you have done all the learning, all the doing? You have to let things sit a little bit for creative thought to do something valuable, right? Where where you know, the dots can connect in your brain because yeah, you’re sitting with yourself. Contemplation is incredibly important. So I’m focusing much more on doing that not just for results, but because it also puts my mind at rest. Otherwise, I have tons of things where I go, I had all these ideas. I don’t even know what to do with them and when. Right. And then you set time aside in your calendar and you pack it full. And I’ve learned that life is better with margin. And so sometimes not doing something deliberately is really good.

Dr. Phillip Hearn: [00:37:56] So you just made a t shirt? Think life is better with margin like that? Okay, I’m going to write that one down. I’m going to keep that one for myself. That’s a good one. I like it. But I do love that because I think the older we become, we start to figure out what works for us, Right? So I think that’s that’s always ask every one of my guests that question because I’ve gotten all different answers, right? I’ve got folks who go to the theater. I’ve got folks who read a ton. I’ve got folks who are like, when I’m done reading for a minute, I need to take a take a mental break. And like you said, go be active, go for a walk. So it’s always interesting to understand how leaders stay as upbeat and as and as passionate about their day to day on their off time. I think that’s just as important as the work that you do with your clients, with coaching, working as a best selling author and a brand leader overall. So that’s huge. So last question before we close it out, and I’ve so enjoyed the conversation as I knew that we would, how do our listeners connect and stay in contact with you? What are the best methods to reach out? Keep in touch. How does that work?

Corinna Hagen : [00:39:02] Sure. Yeah. I think the best.

Corinna Hagen : [00:39:03] Way to reach out to me is connect with me on LinkedIn. And if you want to if you want to email me personally, connect with me on LinkedIn, I’ll send you my email. Absolutely possible. But yeah, if you want to stay connected, that’s I think, a great way to reach out. If you want a soft connect and you don’t want to talk to me directly and you just want to follow, you can also do that. I publish a monthly newsletter where I talk about leadership, leadership, communication, leadership, transformation, building leadership skills. And so it’s light enough, right? Because there’s only once a month that it shouldn’t overwhelm. And I think that’s a that’s a great way to connect.

Dr. Phillip Hearn: [00:39:39] Awesome. And we’ll make sure to share your your LinkedIn link with our viewers after this on our website and everything else. So that’ll be perfect. So Karina Hagen, it has been a absolute pleasure to chat with you, to hear just about all the successes, really appreciate the time and good luck with your upcoming endeavors.

Corinna Hagen : [00:40:00] Thank you so much for having me. This was fun.

Dr. Phillip Hearn: [00:40:03] Absolutely. We’ll have to do it again soon. So. Well, it’s been another great episode here on dots discussions. We are so glad again to have our guest, Karina Hagen, join us today for Dr. Philip Hearn and the full Saint Louis Business RadioX team. We’ll see you again next time. Take care.

 

About Your Host

Phillip-HearnDr. Phillip Hearn Ed.D. is a results-driven entrepreneur, Senior Executive, Consultant, and Board Member with more than 20 years of success in business acquisition and real estate. His expertise in leveraging extensive experience with expansion, and financing, makes Phillip a valuable asset for companies, particularly in real estate, seeking guidance on growth opportunities and process improvement.

Phillip is the founder of Mid American Capital Holdings, LLC, an acquisition focused company. Current subsidiaries include Phillip Speaks, specializing in coaching, advising and public speaking engagements; Financial Center, consulting business owners on methods to implement business trade lines and credit to grow their operations, and other subsidiaries which continues to expand. Phillip also gives back via his non for profit Center for Communities and Economic Development.

Phillip has obtained an Ed.D. from Capella University and holds an Executive Masters in Health Administration (EMHA) from Saint Louis University; an MA in Marketing and a BA in Media Communication, both from Webster University, and Lean Six Sigma (Black Belt) from Villanova University. He has served as a Board Member for the National Sales Network St. Louis Chapter and Ready Readers, for which he has also served as the Governance Department Chair and President of the Board.

Phillip is a coach, advisor, key note speaker and podcast host on Business RadioX. Audiences benefit professionally and personally through his teachings of leveraging and application. His new book “Life Mottos for Success” exemplifies how positive words and thoughts can transform your life!

Connect with Phillip on LinkedIn, Instagram and Twitter.

Chris and Lori Cambas with Couplestrong

July 3, 2023 by angishields

Digital Marketing Done Right
Digital Marketing Done Right
Chris and Lori Cambas with Couplestrong
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Do you want to improve your relationship with your partner? In this episode of Digital Marketing Done Right, Chris and Lori Cambas, founders of Couplestrong, share their insights on how to enrich relationships.

Couplestrong provides resources for couples to improve their relationships. Chris and Lori explain that their resources are not in place of therapy, but rather enrichment for couples. They also discuss their marketing strategies and how they have successfully utilized social media platforms to promote their business. They attribute their success to their authenticity and the ease of their interactions, which comes from their 28-year marriage.

Our founders, Chris and Lori Cambas, established CoupleStrong and National Marriage Seminars in 2011 with a shared commitment to help couples worldwide achieve lasting and fulfilling relationships. Through marriage counseling, intensives, retreats, seminars, online workshops, and webinars, they have reached over 40,000 attendees and continue to make a significant impact.

Chris, a Licensed Marriage and Family Therapist and has accumulated over 45,000 hours of face-to-face experience in private practice. His academic background includes studies at the University of Tampa, Liberty University, and Southeastern, coupled with certifications in Gottman Method Couples Therapy and as a Certified Gottman Trainer.

Lori brings a diverse background in marketing, advertising, and hospitality to the table. Trained in Gottman Method Couples Therapy Levels 1-3 and a Seven Principles for Making Marriage Work Workshop Leader, she is the driving force behind our operations, ensuring CoupleStrong remains a beacon of excellence.

Together, Chris and Lori have a shared vision rooted in their personal journey of 26 years of marriage. Their passion extends beyond personal experiences as they continuously pursue education, certifications, and training to provide exceptional guidance to couples.

Follow CoupleStrong on LinkedIn, Facebook, Twitter and Instagram.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Welcome to Digital Marketing Done Right, A customer success spotlight from Rainmaker Digital Services and Business RadioX. We cover digital marketing success stories drawn from real Rainmaker platform clients and showcase how they use the Rainmaker platform to build their business. Now here’s your host.

Lee Kantor: [00:00:36] Lee Kantor here with David Brandon, another episode of Digital Marketing Done Right and this is going to be a good one. Who do we have today, David?

David Brandon: [00:00:43] Hey, Lee. So we’ve got Chris and Lori Cambas from Couplestrong. I believe I’m pronouncing that correctly, right? Cambas.

Chris Cambas: [00:00:51] Yeah.

David Brandon: [00:00:52] Yep. So welcome. Welcome to the show.

Lori Cambas: [00:00:56] Thank you for having us.

Lee Kantor: [00:00:57] Now, before we get too far into things, can you tell us a little bit about Couplestrong how you serving folks?

Chris Cambas: [00:01:03] You want to take that one, Lori, or do you want me to go ahead and take it? Sure. So Couple Strong is a company we created that really provides resources for couples. It’s always been a dream of ours to be able to get out in front of couples, keep them from getting into therapy offices. And so that’s what our, you know, our our website does that we host on on on rainmaker couple strong.com we have video library we have assessment library we have a handout library couples challenges. So we provide you know, just an extensive array of resources for couples to better their relationships.

Lee Kantor: [00:01:39] So what was the catalyst of the idea? How did this come about?

Chris Cambas: [00:01:43] Gosh, 17 years ago, me and my wife hosted a clinical training for therapists. I thought it was going to be a one off. She said, Hey, let’s keep it going. Um, and so for 17 years we’ve been hosting clinical trainings for therapists, but out of that grew this idea of, you know, Hey, what if we can just keep them out of the therapy office and get out in front of them? So strong has always been, you know, in our thought process. And we finally put it all together with Rainmaker. And we’ve been at probably the past year, a little bit over a year with Rainmaker, and it’s just been blossoming and growing in a lot of a lot of positive ways. So we’re we’re very pleased, that’s for sure.

Lori Cambas: [00:02:23] Yes.

Lee Kantor: [00:02:24] What are some of the trade offs between therapy and what you’re offering.

Chris Cambas: [00:02:28] What you want to give it to? Take that one, honey?

Lori Cambas: [00:02:31] Well, the resources that we do offer are not in place of therapy, especially for those couples who are in crisis. However, it is enrichment for couples. There are a lot of challenges. There’s webinars they can watch, there’s handouts and assessments they can take. It’s not only for couples to, but a lot of couples therapists use this website as well for resources, and they’ll ask some of their clients to do some of our challenges. Couple strong challenges on there. So that is, you know, different from being in a therapy office. They’re able to do some enrichment from home without a therapist and hopefully not have to come into the office.

Chris Cambas: [00:03:17] That’s the real differentiation, right? This is all about enrichment. It’s not about couples in crisis. However, we do have therapists nationwide that that use our challenges and handouts, those types of things as kind of part of their treatment plan for couples. So it’s kind of, you know, serving a dual purpose.

Lee Kantor: [00:03:34] How are you defining crisis like? I would imagine that different people would see their behavior and activities as a crisis that may be not a therapist wouldn’t see it as a crisis. Can you share a little bit about what differentiates normal friction with crisis?

Chris Cambas: [00:03:50] Yeah, So I see crisis every day, and that’s affairs, right? That certainly is a crisis. It creates PTSD in the offended party. That’s probably 99% of my caseload or someone in the midst of, you know, in the throes of addiction that really throws relationships into crisis And the individual who’s addicted into crisis for sure. Certainly when couples come in, you know, just kind of the general couple, the relationship doesn’t feel good and they’re arguing. But from a clinical perspective is that, you know, a level ten crisis. And the answer would be no. And in those situations, we can calm things down pretty quickly. And actually in those situations, from an educational perspective, with the resources on couples strong, that could be pretty effective.

David Brandon: [00:04:36] Now, now that we were talking about some of these things, we had somebody on recently, Keith Reese, who is in health and wellness space for you guys being in therapy. He mentioned that there were several things that you had to be more cognizant of when you’re on social media, when you’re putting out resources into the web, you know, that sort of thing. Do you have any of those sort of minefields ethically or platform censorship wise or anything like that that you have to navigate in your field?

Chris Cambas: [00:05:08] Well, I think we talk about all the issues that couples go, you know, suffer with on our social media sites, on our website, etcetera. But we’re clear the stuff that we offer, right, that we’re actually offering to couples and I’m not I don’t mean informationally on social media, but the actual resources that we’re offering for couples are for enrichment and knowledge not in place of therapy.

Lori Cambas: [00:05:33] And we’re very careful when we are using examples and things like that that, you know, we’re HIPAA compliant. We don’t have anyone on our website that are actual clients or anything like that.

Chris Cambas: [00:05:48] Right? Right. Makes sense.

Lee Kantor: [00:05:51] Now, when you started, I would imagine I think you mentioned that it was kind of in person in real life. How did you kind of mentally make that transition to go more digital and open up your world to, you know, the world rather than just the folks that are coming to you in person?

Chris Cambas: [00:06:12] Well, you know, all the concepts are the same, right? And the idea is to be able to reach as many people as possible. So you can only see so many in person, whether that’s offering an in-person clinical training or, you know, in-person therapy. When you move digitally, you can you can hit millions of people with the information.

Lori Cambas: [00:06:30] Right and digitally. When you go digital as well, you become more relevant in this day and age, even though we’re older, but we’re still trying to stay relevant.

Chris Cambas: [00:06:43] And more.

Chris Cambas: [00:06:43] Relevant in the space.

Chris Cambas: [00:06:44] Yeah. Yeah.

Lee Kantor: [00:06:46] Now but the difference in going kind of in a global manner in that digital allows you to do, you have to kind of create engagement. You know, it’s, it’s still instead of 1 to 1, it’s one to many. Are you having to kind of rethink maybe some of your activities so that they can be shared with lots of people and they in turn can share it to help you kind of grow like like is the thinking any different or is it. Oh, we used to do assessments and I would just hand out paper and now we do it digitally and they just download a PDF. So it’s really the same.

Chris Cambas: [00:07:23] Well, I think, you know, let me say this. In the day and age that we live in, I think that we go the extra mile to be careful and make sure that using Laurie’s language were relevant to. To everyone, right? I mean, the principles of relationship are exactly the same. Right. And we’re mindful of all different forms of relationship, and we deliver it in a sensitive way. Not helpful.

Lee Kantor: [00:07:57] Well, I’m just trying to understand kind of tactically at the level of, okay, now you have a website and people are going to engage with you on a website rather than they’re going to come to your conference or to to your talk that you’re giving and that and sometimes I guess you can just translate whatever you were doing in your talk to now you’re just going to talk on a live stream or something like that. So maybe that’s how you’re doing it. But I didn’t know if there was anything that you were doing differently digitally, and I’m not talking about kind of the concepts, I’m just talking about how it’s executed and it’s delivered to the person, you know, in another country that, you know, either is watching it live or is kind of downloading something after the fact.

Chris Cambas: [00:08:44] Yeah, we’re not really doing anything different from a from a digital perspective than we would do live in person. Again, whether it’s digital or live in person, we’re just we’re sensitive to our audience and realize that generalization, um, you know, is going to be a landmine in and of itself. So we’re careful to address that, right? Like this is, this is kind of the basic concept here, right? This is what the research shows us on sort of a standard couple, let’s say. Right. Um, say just two people that are part of a relationship. So, you know, we’ll generalize in that sense, but also give clarification that saying, you know, this is the research as it stands now under these precise set of circumstances, under this context. Right. And so whether that’s, you know, on our website, you know, whether we’re live streaming, whether we’re videotaping stuff and uploading those videos onto the website or delivering it in person, it’s the same material.

Lori Cambas: [00:09:47] Right. And I think I’ll jump in just for a second here is that, you know, for the people around the world that aren’t in the same time zone and we’re not live, you can go to the website and watch a webinar or watch over 300 videos we’ve done in, you know, podcast room. Um, and, and so they could get information that way. And, and even past web webinars we have on demand so there’s still can get access 24 over seven.

Chris Cambas: [00:10:21] Yeah.

David Brandon: [00:10:23] Now that brings up an interesting point. You guys talked about generalization and trying not to overgeneralize. I feel like it in your particular niche, it can be maybe challenging to to niche down like your particular audiences. How do you do you differentiate for different audiences and how do you do that? You know, when you’re speaking to such a broad segment of society.

Chris Cambas: [00:10:51] Yeah. Let me let me grab that one, Laurie. I think that the research is very clear on relationships meaning to people. There’s two people. The elements of relationship are the same across the entire spectrum, whether that’s a husband and wife, whether that’s a parent and a child, you know, coworkers, whatever you want to call it, just two people doing relationship. The elements of the relationship are the same. Now, can there be, you know, subtle nuances to, say, a couple living in Israel versus a couple living in Baghdad versus a couple living in Moscow versus a couple living in Chicago? Sure. I mean, there could be some cultural elements that we can certainly be mindful and and, you know. Take note of and bring and bring to the forefront. But at a at a straightforward level, the elements of themself on what creates great relationship are pretty clear across the board from a from a research perspective.

Chris Cambas: [00:11:56] That helpful?

David Brandon: [00:11:57] Yeah, that helps. Thank you.

Chris Cambas: [00:11:59] Yeah.

Lee Kantor: [00:12:00] Now, can you talk a little bit about your marketing? How do you kind of how are you going about marketing the the services and the different educational offerings that you have? How does how do you build kind of that digital clientele?

Chris Cambas: [00:12:18] Yeah. Why don’t you take that one, Laura?

Lori Cambas: [00:12:20] Yeah, we have first. It took a lot of content, content, content and SEO and things like that. So when people are searching, they can find us. We with National Marriage Seminars had a huge database of therapists and we had built relationships prior to starting couples strong. So we are able to use those resources as well as social media has been a big factor in getting our name out and getting followers and trying to get the brand recognition. And so that’s been our biggest push right now.

Chris Cambas: [00:13:07] I think the idea of with national marriage seminars, I mean, you already had 100,000 therapists in our database. And so to to, you know, plugging couples strong into our our e-blast that we would send to them advertising clinical trainings and saying, hey, check out this website became a simple thing to do. And it really pushed a lot of traffic over to the couple strong website. And in turn those therapists started pushing their client base. The couples that they were seeing, you know, over to the website as well. So that was a you know, that was a big help for us that we had already been doing. You know, we’d already been dealing in the therapy world for 17 years and just had a huge list already.

Lee Kantor: [00:13:49] Now, have you discovered kind of a best channel or is that is that something that kind of just evolves over time, that maybe something works for a while then you have to pivot to a new channel? Or do you have kind of go to marketing channels you utilize?

Chris Cambas: [00:14:04] Well, I would say our our emailing is always, you know, extremely helpful. I mean, that’s the biggest revenue generator. However, I think you might agree with this, Laura TikTok has been I mean, really kind of unchained, right? I mean, it’s been incredible, right.

Lori Cambas: [00:14:21] Because of our topics, too. You know, it’s a little bit different on in that area of social media. And when we’re talking about, you know, relationships and affairs and betrayal and, um, you know, narcissism and codependency et cetera. Those are really key words that people really want to listen to and hear about. And, you know, introducing ourselves in a relationship with the person on the other side of the computer, that’s the best way to do it. I mean, we could put pictures up every day with a link to read, um, you know, a blog. But them actually seeing us, um, I think makes a big difference.

Lee Kantor: [00:15:09] So was, was there any experimentation on coming up with the appropriate format that’s going to be effective in TikTok or did you just kind of just start trying stuff and seeing what’s getting traction?

Chris Cambas: [00:15:22] We threw it out there.

Lori Cambas: [00:15:24] We we.

Chris Cambas: [00:15:25] Were winging it.

Chris Cambas: [00:15:26] And now we.

Chris Cambas: [00:15:26] Know.

Chris Cambas: [00:15:27] Now we know it works.

Chris Cambas: [00:15:29] Right?

Lori Cambas: [00:15:30] Right. We just we’re not afraid to try anything. So Chris and I will just, you know, let’s do it. And if it works, it works. Let’s see what sticks. And then when we find, you know, uh, what, you know, was successful, then we just grab on to that and go.

David Brandon: [00:15:51] It’s really interesting because y’all are, I think the first one that we’ve had on here that that’s really used TikTok heavily. Um, do you see a lot of direct traffic come from TikTok or do you see more like indirect results with it?

Chris Cambas: [00:16:08] Correct. Correct.

Lori Cambas: [00:16:11] Chris has gotten a lot, a lot of therapy sessions and marriage intensives from people watching us on TikTok. I would say out of all of our social media platforms, that would be the one that we’ve gotten the most referrals from and we’ve used that, you know, have been on that social media platform the least amount of time and demographic.

David Brandon: [00:16:34] Go ahead.

Chris Cambas: [00:16:35] We’ve got like 70,000 people in less than a year that are following us. And I mean, we got millions and millions of views.

Chris Cambas: [00:16:42] Or over.

Lori Cambas: [00:16:42] 20 million views. Wow. Yeah.

David Brandon: [00:16:46] That’s awesome. And yeah, I mean, I think it’s easy, you know, especially if you’re from the outside looking in to think of TikTok as a younger platform. Does that demographic hold true as you’re looking at it from who you’re getting for sessions, you know, your back end data. You know, what are you seeing?

Chris Cambas: [00:17:04] No.

Lori Cambas: [00:17:05] Actually. Oh, go ahead, Chris. I’m sorry.

Chris Cambas: [00:17:08] Yeah, I was looking at the other day, and it really holds consistent from. The age brackets of and the demographics for therapists actually come into clinical trainings, which is totally different than than couples. Um, you know, it’s 25 to 55, right? Um, and so let’s say 25 to 34, you know, is, you know, ballpark, let’s say 20% and then 35 to, you know, 55 then engulfs just a huge percentage of of the folks that are coming to us. Then 55 above it starts tapering down a little bit. But we we get them. You know, the vast majority of people are 25 to 55.

David Brandon: [00:17:53] Fascinating.

Lee Kantor: [00:17:55] How do you move them off TikTok onto your website and into your email list?

Chris Cambas: [00:18:01] Yeah. Everything from, you know, saying, hey, go check our website out, you know, in different videos that we make to having our link there on the TikTok platform. I mean, guys, we post to TikTok every single day, all kinds of stuff. I mean, we’re heavily engaged with, you know, 70,000 people a day and growing. And, you know, we’re constantly, you know, talking about couple strong and and so that all that engagement on a daily basis pushes people over to the website but.

Chris Cambas: [00:18:31] Advertisement Yeah.

Lori Cambas: [00:18:33] There’s advertisement that we put on there as well on the stories you know that are will just be a picture with a link, you know, to go check it out. And that’s what happens.

Chris Cambas: [00:18:45] Yeah, it’s.

Chris Cambas: [00:18:46] Been TikTok has been a super positive experience for us, that’s for sure. And by far I mean outpaces for us anyway, Facebook and Instagram. It’s not even close.

Lori Cambas: [00:18:58] Yeah. I think our next where we’re headed, though, I think will do really well is on YouTube. We’re going to start our YouTube channel now. Yeah.

Lee Kantor: [00:19:11] So is one of the channels kind of the worst? And if they’re the worst, is it something you discontinue totally or is it you just taper it down to a minimal amount of investment?

Chris Cambas: [00:19:23] I think we’ve just tapered down. I mean, Twitter hasn’t done anything substantial. I mean, we still engage it, but at a very limited, you know, in a very limited scope.

Chris Cambas: [00:19:33] Yeah. Yeah.

Lori Cambas: [00:19:34] Twitter is not a big. A platform.

Lee Kantor: [00:19:37] For us. So when something works, you kind of double down and put more energy and resources onto it and then kind of taper off the things that aren’t working.

Chris Cambas: [00:19:45] Yeah, absolutely.

Lee Kantor: [00:19:47] But you’re still but you’re experimenting throughout your on your top performing channels. You’re still running experiments and trying different things to see if you can kind of juice it a little bit.

Chris Cambas: [00:19:59] Absolutely.

Chris Cambas: [00:20:00] Yes.

Chris Cambas: [00:20:01] Listen, we just from different backdrops that we film on, right? We filmed a lot in a podcast studio. We filmed some from our home. And just because of different backdrops, like the podcast studio that tends to get those videos tend to get more views than if we were sitting comfortably in a really nice living room at our home. Right. So everything from, you know, the backdrop to the topics that we’re talking about, we always experiment with for sure.

Lee Kantor: [00:20:32] Now. What’s your favorite part of marketing?

Chris Cambas: [00:20:36] But that would be a loaded question.

Lori Cambas: [00:20:39] Well, the favorite part is, I guess, the benefit or seeing something succeed. I would say building relationships, I think, is and we’re old school. I think I was a director of sales and marketing and general manager for Marriott for years. And I just learned that just being authentic and building relationships in your marketing and advertising, um, is, is the best way. Word of mouth, you know, recommendations, things like that I think go much further than the amount of money that some people spend on it.

David Brandon: [00:21:24] Now, that brings up something interesting, Lori. You know, with you two being a team, a husband and wife team as well as co-founders, you know, you mentioned, you know, you were a director of sales and marketing. I noticed that’s mentioned on the site as well. You know, what do both of y’all feel like you bring to the table, you know, complementary wise as far as being a team on this? Business.

Chris Cambas: [00:21:51] You want to go first?

Lori Cambas: [00:21:52] Sure, of course. Chris is the master therapist. He’s the relationship expert. I’ve been helping with the trainings and in the past with the therapists. I do all the advertising, marketing, booking, the hotels, all of that. He’s he’s the go to person for the clinical side. And so I think that with those two things, it’s been successful.

Chris Cambas: [00:22:24] I think the I think the. Listen, from a therapist’s perspective, you know, it’s been 20 years of reading a lot of books and seeing a lot of clients and doing a lot of trainings. Anybody can do that. One of the I think one of the reasons why our videos become successful, I mean, we’ve been married 28 years and so we’re relaxed with each other. But Lori can set a question up for me very easily. And so in doing that, it’s much smoother. So it’s more than just the idea of, Hey, Chris, you know how a therapy brain and Lori’s a marketing brain. It’s the history. I mean, we’ve spent, you know, almost 30 years together. And then just the ease of our interactions that I think I think that more than anything else makes people comfortable with our content.

Chris Cambas: [00:23:15] That’s awesome.

Lee Kantor: [00:23:16] Now, you mentioned the importance of referrals and word of mouth. Are there anything you’re doing from a tactical standpoint that you can share to help other people kind of get more word of mouth and referral business? Is there any tactic that you use that you find effective?

Chris Cambas: [00:23:33] I think we’re just.

Chris Cambas: [00:23:34] Content, content, content. And then and then being ourselves, right? I mean, we don’t we don’t try to be something that we’re not. We have constant content that’s going out there, but that content is just who we are. And so we’ve gotten to this point now where we’re, you know, we’re. I think we found our tribe, so to speak, Right. The people who, like, you know, really have bought in and they’re following us and getting a lot more engaged. That’s from my perspective. Lori, I mean, you have anything you want to add to that or take away?

Lori Cambas: [00:24:09] No, that’s that’s about right. I mean, we’re just I think it’s because we really believe in what we’re doing as well. And it’s not about all the likes and the you know, we’re not dancing on TikTok and singing and none of that, and we’re just who we are. And the information that we’re sharing is just really needed. There’s just so many couples in trouble. And and I think to to hear someone on a social media platform, that’s it’s actually, you know, touching their heart or touching, you know, a moment or a time in their relationship that needs work, I think that’s it’s just finding exactly something that someone needs. And I think everyone needs help in relationships.

Lee Kantor: [00:25:04] Now, Do you have any advice for folks that are new to content that haven’t really kind of gone as deep as you have regarding content? How do you decide what to create and what is appropriate and and the voice that you use? Is it. How did you come about where you’re at? It sounds like everything at the heart of what you do is really authentic and is coming from your heart. But for someone who has never shared like that and have become that vulnerable, it might be hard for them to imagine what to talk about and what to put on a video or what to write in a blog. Can you share a little bit about how you come up with the things that you decide to talk about and share?

Chris Cambas: [00:25:51] But Chris. Yeah.

Chris Cambas: [00:25:54] So the idea of what do we. You know what? How do we come up with what we want? To share? Those types of things. It’s really easy. You know, again, I’ve been in therapy rooms for almost 20 years. And so the the topics of what’s hot. What are couples wanting become very easy right. I interact with it every single day on a daily basis.

Chris Cambas: [00:26:20] Um, and.

Chris Cambas: [00:26:21] You probably hear a lot of those topics, you know, in everyday conversation as well, from everything from narcissism to affairs to addictions, etcetera, etcetera. So from, you know, what are we talking about? We talk about all the things that, you know, become really problematic for couples relationships. And then, you know, how did we ultimately get there? Well, you know, again, spent 20 years in in not only doing couples therapy, but also, you know, hosting, you know, close to 10,000 clinical trainings that we’ve had 50,000 therapists go through. So what I’m driving at is we have the pulse of of our we know who our customer is. How’s that? And we know what they’re looking for simply by probably overexposure to our environment. You know, we’re completely we’re completely, you know, entrenched in on a on a daily basis. So we know what we know what the audience is looking for.

Lee Kantor: [00:27:19] So what do you need more of? How can we help you?

Chris Cambas: [00:27:24] Yeah, I think the I.

Chris Cambas: [00:27:25] Think the idea for us is just always more exposure just by being on the podcast, right helps us. The more exposure we get, the more, you know, the greater things are for us. And we’re just I mean, we’re certainly grateful just by, you know, being invited on to the podcast. Rainmaker certainly has been great. You know, great to us. Ed’s been a tremendous help. We meet every Monday and, you know, talk about strategies and things that we could do, whether that’s, you know, eBooks or, you know, webinars or, you know, social media stuff. So you guys do a lot already. And just again, just by being on this podcast is a benefit to us for sure. And we’re grateful for all the things that Rainmaker has done for us.

Lori Cambas: [00:28:07] Absolutely.

David Brandon: [00:28:09] We likewise.

Chris Cambas: [00:28:10] Yeah.

Lee Kantor: [00:28:11] Now, if somebody wants to learn more, where should they go?

Chris Cambas: [00:28:15] Couple strong.com. Couple strong.com. Absolutely and they can always reach out to Lori. Lori. Lori at couple strong.com as well right. Yeah yeah so those are you know couple strong.com is the website and there’s a chat box on there where it goes directly to Lori but you can also reach out to her directly at Lori couple strong.com.

Lee Kantor: [00:28:39] And that’ll give them access to a lot of information all the social channels and lots of kind of ways to engage.

Lori Cambas: [00:28:49] Right absolutely. Most of our social media you know we’re on Facebook, Instagram, Twitter, TikTok of course and Pinterest LinkedIn. So it’s couple strong one or couple strong underscore one on TikTok.

Chris Cambas: [00:29:08] It’s couple strong nation That’s a big channel. The TikTok channel is a big one and that’s couple strong nation.

Chris Cambas: [00:29:14] Yeah.

Lee Kantor: [00:29:16] Well, thank you both for sharing your story today. You’re doing important work and we appreciate you.

Chris Cambas: [00:29:22] Thank you, guys for having us. Appreciate y’all very much.

Lee Kantor: [00:29:25] Any last words, David?

David Brandon: [00:29:27] I think we’re good. It’s been great having you guys on and we look forward to working with you more in the future.

Chris Cambas: [00:29:33] Thanks so much. Thank you.

Lee Kantor: [00:29:36] All right. For David Brandon, this is Lee Kantor. We will see you all next time on digital marketing done right?

 

Tagged With: Couplestrong

BRX Pro Tip: Consistently Delivering Value

July 3, 2023 by angishields

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BRX Pro Tip: Consistently Delivering Value

Stone Payton: [00:00:00] Welcome back to BRX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, it’s so important that we strive to consistently deliver value. But even more so when our product service suite is subscription-driven kind of a recurring revenue model, isn’t it?

Lee Kantor: [00:00:20] Yeah. Absolutely. As more and more businesses move to some sort of a recurring revenue model, it’s critically important to always be pushing the value to the client. You should be constantly looking at ways to making sure the client is getting something that is making their life better in some tangible manner. The service has to be making your client more money, making their life easier, or relieving some pain they’re having. And you’ve got to be doing this every single month, every single week, every single day.

Lee Kantor: [00:00:55] If you can be continuously evolving your service to continue to deliver value, then you have a chance to have a client for life and you can extend the relationship longer and longer. You’ll get a lot more referrals if you could become that go-to service that is just solving this problem and is growing and evolving as the markets change. You will be indispensable. You will have clients for life.

BRX Pro Tip: Build Your Business with Super Fans

June 30, 2023 by angishields

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Stone Payton: [00:00:00] And we are back with BRX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, today’s topic, build your business with super fans.

Lee Kantor: [00:00:10] Right. There’s people in your network right now, clients, employees, vendors, who really, really resonate with your mission. They love being part of your community. They love your brand. And guess what? Those people will be the best fits for your business in the long run. And they typically are the ones that other people like themselves that are probably best fits for your brand as well. These people really get you. They’re rooting for you to succeed. And they want to come along for the ride.

Lee Kantor: [00:00:41] When you find those super fans, do whatever you have to do to keep them. Keep engaging them. These are the folks who want to build your business with and you want to build your business for. So, find them, nurture them, love on them, keep them engaged. Do whatever you have to do to keep them. Keep providing value for them. Invite their friends, their friends are usually a version of them. And then, just keep building out from those people.

Lee Kantor: [00:01:08] Those super fans are the genesis of the growth of your business. The more of them you have, the better chance of your business success, the more you can love on them, and help them solve the problems they are trying to solve, the better your chances for success. So, find the super fans, identify them, serve them, and grow with them.

BRX Pro Tip: Customer Re-Engagement Ideas

June 29, 2023 by angishields

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Stone Payton: [00:00:00] Welcome back to BRX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, let’s take just a minute and sort of brainstorm some ideas for reengaging customers.

Lee Kantor: [00:00:12] Yeah, this is something we’ve talked about over the past tips, how to re-engage former guests or former prospects. A tactic that we’ve used from time to time is to ask them for help. A great way to re-engage or touch base with some of these folks that have been around is just ask them to nominate some interesting guests, or share a photo with them with their mug, or maybe they could share a story about how they leveraged their interview.

Lee Kantor: [00:00:42] There’s lots of easy non-salesy ways to re-engage with people in our network because we’re providing such a great service to them, and then we never really ask them for anything. So, by asking them for a favor, it’s a great way to kind of build on that relationship and maybe create some sales momentum. And I know that’s a tactic that’s old school that comes from something you read a long time ago.

Stone Payton: [00:01:07] Well, I’ve just been so blessed in so many ways throughout my personal and professional life, but I did learn early on, it’s kind of counter-intuitive. But it’s like you say, one of the greatest ways in the world to make and keep a friend is to ask a favor. Ask a favor. The vast majority of people really do want to help you if they can.

Stone Payton: [00:01:29] Now, when it comes to being within the Business RadioX system, we have so many opportunities, resources available to us. You can invite someone to be a guest host. Like you said, you can invite them to nominate someone. You can set up a special addition or even a new little series. There’s virtually no limit to the things you can do with our resources to create opportunities to put other people together and put yourself back in relationship with someone that maybe you haven’t spoken to in a while. So, I think we’re very, very fortunate in that regard.

Lisa Gill with Gill Family Law

June 28, 2023 by angishields

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The Attorneys at Gill Family Law specialize in traditional family law including child support, custody agreements, alimony, and divorces.

Lisa-Gill-Gill-Familyl-LawLisa Gill, founder of Gill Family Law and Graygill Consulting, provides 19 years of law and business savvy coupled with simplified, digestible how-to for a wide range of clients from women going through divorce to small business owners wanting to protect their assets for generations.

Follow Gill Family Law on LinkedIn, Facebook and Instagram.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Stone Payton: [00:00:15] Welcome to the High Velocity radio show where we celebrate top performers producing better results in less time. Stone Payton here with you this afternoon. Please join me in welcoming to the broadcast with Gill Family Law. Ms. Lisa Gill. How are you?

Lisa Gill: [00:00:33] I’m great.

Stone Payton: [00:00:35] It is a delight to have you on the show. I’ve really been looking forward to this conversation. I got a thousand questions. We’re not going to get to them all, but I think a great place to start might be if you could articulate for me and our listeners mission purpose, what are you and your team really out there trying to do for folks?

Lisa Gill: [00:00:55] Lisa Well, it’s a combination of things, but the main thing I own two businesses. One is a family law law firm. And the main thing my team in that business is trying to do is really help people navigate family law situations in the most kind of holistic way possible. I mean, give people a higher level of service as attorneys recognize that people who are going through family law crisis are going through probably one of the most devastating things they will ever experience, whether it’s divorce or custody, battle and practice law with compassion. I’ve been a litigant. I was a litigant before I went to law school. It’s one of the decisions, one of the things that happened in my life that pivoted me towards going to law school. And I really understand what it’s like to put your life or your future into the hands of an attorney. And it’s a very scary process to have to fully rely upon another person to help you navigate the legal system.

Stone Payton: [00:01:57] I would think that that would be incredibly rewarding work. What are you enjoying the most about it? What do you find the most rewarding?

Lisa Gill: [00:02:07] It is incredibly rewarding work. I think for me, and I’ll share a little bit of my background, I personally went through a tax audit while owning a small business, and that was one of the first experiences I ever had with the legal system, so to speak, or having a lawyer represent me. I really feel like the most rewarding thing and I grew from that experience tremendously, is seeing people realize go from somebody who’s scared and doesn’t know how they’re possibly going to overcome the situation they’re in. And to somebody who is empowered and they’re probably stronger for the experience. And so really seeing people have life transformation going through a legal situation, I think that’s the most rewarding thing, is really seeing people get through that process, get out, get to the other side and be better for the experience that they’ve had.

Stone Payton: [00:03:07] So on the business law side of your practice. Talk me through, if you would, a little bit about the work. Like how does it start? I would I would think maybe with some sort of initial conversation about the facts of the case, the merits of the case. Just kind of walk us through that, what that what the work looks like, if you would.

Lisa Gill: [00:03:27] Sure. I mean, yeah, you know, you initially you have a consultation with an attorney, whether it’s in a family law situation or any type of litigation. And sometimes you may be anticipating litigation. So you might be anticipating that there’s going to be a legal issue and trying to get advice and somebody helping you navigate what you may or may not need to do based on the fact that you anticipate there’s going to be litigation or you may actively already be involved in the litigation, and that’s why you’re seeking out a lawyer. When we start working with people, I think our number one goal is to help educate them on how they can positively impact their situation, because people often feel helpless when they’re in the legal system. And especially, like I said, you know, you’re basically entrusting your legal team is going to do what you need them to do, but you might not really know how to analyze that. So I mean, I would compare it to like a mechanic. If you don’t know a lot about cars and you’re taking your car to the mechanic, he says a lot of things and he’s going to charge you a price. And you’re saying, okay, I hope that’s going to fix everything. And and I hope he’s not leading me astray. But you’re really entrusting that person and their area of expertise. And so that’s the biggest thing we do from the outset is try to help people understand the process in layman’s terms and also help them understand what things they can be doing to feel like they are productive and helping. And a lot of that has to do with gathering your own proof or helping. Help. Help. Allowing them to help you understand the personalities involved. Right. Understanding who’s the other person, the other litigant, your spouse or.

Speaker4: [00:05:08] Whoever the litigation involves.

[00:05:10] Help us understand that person. Help us understand context and and help them understand how they can take an active role. The other thing I think we try to do is try to make our processes very client centric where everything is not, Hey, we’re open 8 to 5 because I just don’t think that’s realistic in modern day time and we need you to meet with us during those hours, which predominantly most of your clients probably also work, right? Those are all their working hours and that’s how they’re paying you. So you’re we’re trying really hard to make it where we have like document portals that people can log on and put, you know, upload documents at any time, day or night when it’s more convenient for them rather than insisting on in-person meetings all the time. We also, of course, use video conferencing and we and we have remote notaries. I mean, we do a lot of things so that all of the little micro stressors of being involved in litigation too, are lessened on our clients.

Stone Payton: [00:06:09] So the illustration that you used with the mechanic, I have to confess that’s exactly how I feel when I take a car into the mechanic. But I got to believe that that’s like tenfold. It’s in such all of these situations, I would think would be emotionally charged. Conflicting feelings. And you’re in a fog. I mean, you really need to be working with someone who will listen to you and you feel like you can trust because you’ve also got to you got to open up a little bit about your situation for you to be able to serve me to the best. Right, right, right.

Lisa Gill: [00:06:43] You’ve got to feel comfortable. Um, one of my first mentors said we’re like a I’m trying to remember exactly, but I think it was basically like a gyno psychiatrist. And I was thinking, What? And she was like, you know, they’ve got to feel comfortable saying all the things they would say to a gynecologist plus a psychiatrist or whatever. You know, it’s the same. It’s going to have that level of openness for us to navigate. And you’ve got to make people feel comfortable, You know, the minute they step in that I really need to hear everything and get it all transparently, because without it I can’t guide you. And kind of like, I feel like we also try to tell our teenage children, you know, you need to tell me what really happened because nobody’s going to go to bat for you more than I am. And that’s the trust, the relationship I try to establish with clients really early on. And then the other part of it, and it’s the truth, right? I’m not just saying it to make them feel comfortable. You’re not going to say anything I haven’t heard 13 times on Monday and I’ll hear 16 more on Friday. So there’s nothing you’re going to come in with for the most part, in a family lawyer’s office that they haven’t heard, aren’t familiar with and can’t help you navigate.

Stone Payton: [00:07:50] Now, have you found yourself in your practice gravitating more to representing females or just you take them as they come? Or have you found like a specialty or a niche within this already kind of niche business I guess.

Lisa Gill: [00:08:07] I would say it’s probably business owners because not necessarily male or female. I think a lot of business owners, you know, kind of entrepreneurial, especially spirited people, they they have a different outlook. And I think the reason that probably is, is because that’s similar to my outlook. And the experience I was talking about before is what led me into law. Even though I ended up doing family law, I didn’t think that’s what I was going to end up doing initially. And that was a that really was a market pivot because I did a lot of real estate and construction litigation at first, and that dried up during the last recession. So I have a lot of knowledge from owning a business, having gone through an audit. A lot of people who are business owners when they are going and I did end up going through a divorce after the audit. But a lot of people who are going through divorce are concerned about audit or they’re concerned about ever being able to resell a business or leaving their family business intact. If they’re small business owners, they have a lot of different concerns that I feel like I understand and can navigate. And so I think that’s how that’s probably the niche within the niche that I attract, I think. And that also has to do with my community involvement. I’m involved in the chamber, I’m involved in a lot of organizations that support small business owners like myself. So I end up meeting a lot of people who are small business owners, and when they realize my life experience and my background, that kind of lends itself to those predominantly being my clients.

Stone Payton: [00:09:45] Yeah, Well, and it’s certainly what you’re describing about your personal experience, having lived through that. For me, for me individually, it builds immediate trust and credibility and I would even say authority in both of those domains family law and business law. And I have a family and a business, I got to say, at least, and maybe you would alleviate this as soon as we sat down and you walked me through it. But I would have, I think, some concerns about exposing my family or my business family, you know, like airing our dirty laundry or just. Yeah, I would want to safeguard. Can you speak that to that a little bit? Like.

Lisa Gill: [00:10:21] Yeah. So I mean, I’ve been I’ve been in this industry for 20 years and I’m, I’m in a national organization, the American Academy of Matrimonial Lawyers. One of the things I know you’re in Atlanta and so, for instance, Georgia has already adopted an arbitration act so that people who are going through family law litigation can arbitrate those claims. And arbitration offers a totally different type of confidentiality and the ability to prevent, like you said, airing our dirty laundry or having your business be part of a public court record. We also have mediation as an option. But in mediation, both parties have to agree on the outcome and arbitration. Someone acting as a private arbitrator sits and can be the decision maker. They can make a decision where you have issues that you cannot reach a consensus on. So I am a big proponent of arbitration. I do think it allows small business owners especially to have an avenue, because even even a spouse who may not be a principal may not own the business. They don’t want to negatively impact the person’s income earning capacity. They also might not want to negatively impact the family business because it may be a business they see their sons and daughters inheriting later. And so everybody wants to keep that intact. And that’s why I am a big proponent of arbitration.

Stone Payton: [00:11:50] You mentioned community, and I’m not surprised at all that you are involved in the in the community. But I’d like to hear a little bit more about your take on like why it’s so important to you personally and maybe even from a, I don’t know, counseling, mentoring perspective, if and if and why you would recommend add to professional services be to be practitioners out there in the marketplace like yourself, like if and why it’s important to to be, you know, a real, a genuine, visible, tangible part of your local community.

Lisa Gill: [00:12:26] A lot of reasons, I think. Anybody who owns their own business or any kind of solo endeavor or small business, you get blinders, you know, like a horse. You stay in a tunnel vision space because sometimes you feel like, I’m not going to be able to stay abreast of all the decisions I need to make in a day and all the things I’m responsible for if I don’t do that. And the problem with that is you can learn so much from a single conversation with another business owner in comparison to just yourself trying to read articles or figure it out on the fly. And then the other part of that is I feel like we have a different opportunity for connection when we contribute in our own communities. So both I like engaging in things like, you know, like your local chamber because like I said, having these conversations with other small business owners, a lot of times it doesn’t matter what business you’re in, you’re all going through similar things, or at least some things are similar, right? We all have my payroll processing company. I’m not really, you know, I don’t like or I do like or what is yours Like, you know, there’s all these things that are similar no matter what your industry is.

Lisa Gill: [00:13:42] And then the other piece is. As passionate as we might be about our businesses, we have to we have to connect to something else. We can get burnt out. So I think having some kind of thing where you’re giving back, even if it’s just mentoring other small business owners or doing things at your local schools, it. It gives you a different it hits a different place on the reward. You know, part of your brain. I think that just just being successful at business doesn’t hit. And it keeps that that balance. I don’t believe in balance the way I hear people talking about it nowadays. I’ve never experienced that kind of work life balance. I don’t think most small business owners have. I’ve experienced that there are seasons in your life and your your energy pivots to different things and that feels balanced to you. But what I’m talking about, what you’re talking about contributing and being engaged in your local community, it does help balance that. Like I said, I think it just hits a different reward receptor in your brain.

Stone Payton: [00:14:48] Well, it certainly sounds like you’ve had the benefit of one or more mentors throughout your career that have helped you navigate this. Always changing, I’m sure. Terrain, Yeah.

Speaker4: [00:15:01] Yes. Yes, I have.

Stone Payton: [00:15:04] And you’re enjoying serving in that capacity for other people, even outside the scope of your work. It sounds like you’re you’re also enjoying mentoring other people in the community on all kinds of things that come up, it sounds like.

Lisa Gill: [00:15:19] Yes, I do. I find it very rewarding. Um, in fact, I was kind of out of breath when we started this because I was on a panel speaking to the Miss Teen and Miss Tennessee contestants. There’s a pageant here in Memphis qualifier being held. And so I, I love speaking to groups. It’s, you know, it’s not just women. And I love getting other people’s feedback. And I always feel like that’s just kind of the pay it forward. I’ve I’m a pretty plucky person and I have definitely gotten most of my mentors by literally just walking up to people I did not know but that I admired and saying, you know, would you help me? Would you be willing to talk to me? Would you be willing to have lunch with me? And I my experience at least has been the answer to that is usually yes. You know, you have to be willing to ask. But and then once you have had that experience, once somebody has mentored you, you want to give that back. Because you know how much, like I said, a 15 minute conversation can change everything or can give you so much information that it would have taken you 15 years to learn on your own?

Stone Payton: [00:16:34] That is so consistent with my own experience. And I, I find that it still finds a way to come back to you. Like you’re trying to. You’re trying to give back and give out and you’re doing it for the and then lo and behold, and maybe not always in a straight line. Right. But it somehow some way makes its way back to you, right?

Lisa Gill: [00:16:52] Yes, I would agree with that. Yeah, 100%. And I you know, like like almost like a boomerang. Like whatever you put out comes back to you. Whatever you’re projecting is what you’re receiving.

Stone Payton: [00:17:04] Yeah. So how does the whole sales and marketing thing work for a business? A practice like yours? Do you still find yourself kind of out shaking the trees a little bit? Or is it is the business matured to a point where it’s it’s just managing the incoming opportunities and taking the work that that you want?

Lisa Gill: [00:17:26] Well, I mean, like we talked about, there were seasons. I do feel like I am in a season now where I am managing the work that I want and mentors that I have have helped me see that that’s the time I’m in. You know, you feel so fearful when you start any business venture, especially as a sole principal without partners, you have employees relying upon you and their families that you maybe take more work than you need. But you don’t know that at first. I’ve had mentors work with me, especially in the last few years, to say Now it’s time to be more selective, and I have done that. But there is still a component to marketing. It’s different now than it was when I first started at My industry is different, you know, because not even that long ago it was probably 70s 80s. Lawyers weren’t even permitted to do any type of quote unquote marketing.

Speaker4: [00:18:22] Well, that’s what I thought.

Stone Payton: [00:18:23] So that’s changed, I guess. But there was a time. Wow.

Lisa Gill: [00:18:28] And so it is different how we market, but most of it has to do with. You know, your website or speaking engagements. I try to take speaking engagements that include continuing legal education seminars, and I look at that as more of a marketing. And it’s educational for me. It’s always good to fine tune your public speaking skills if you’re a trial lawyer and work on them and keep them because we don’t go to trial. We do in family law more frequently than other areas of practice. But we don’t go to trial like we did when I first started 15 years ago. So it’s always good to do that. And then I also think I look at that as marketing, even though it’s not how you would traditionally think about marketing.

Stone Payton: [00:19:13] You know, early in the conversation you kind of touched on and we kind of chuckled about it. But it’s true, you know, sometimes kind of filling that therapist role, right? Like wearing that therapist hat. Yeah. I would think that you too, though. You’ve got to have some financial chops, like you’ve got to or maybe you you are connected with some people who have specific expertise in that domain. But there’s a real financial aspect to both the family law and this audit and succession and all that. So you’re talking about money, you know, more often than not too, aren’t you?

Speaker4: [00:19:47] Yeah, and.

Lisa Gill: [00:19:49] I think I do. I mean, I, I like most small business owners, I’ve learned a lot of things in hindsight or on the fly. I learned a lot through that audit process. And to be honest, if I’d gone to law school first, I probably would have never started any business, you know? And I think most people, if they had 100% view, you know, of all the risks they were taking, they probably wouldn’t. And then I’ve I work really hard to though, to encourage clients if they don’t already have a true CPA or a true wealth advisor and a banker, a banker that they really know, you know, somebody at your bank, that if you call and you’re like, I want to talk to Deborah, she knows you and you’re going to be able to ask her questions. And I try to get that set up early on because I do think I’m pretty savvy and sophisticated, but I’m not an expert in everything. There’s always going to be something, and we deal with a lot of financial pivoting, especially in divorce cases, especially in cases with small businesses. Now, when you deal with small business owners, a lot of them have that kind of team already in place. But if they don’t or if one spouse is saying, you know, well, I went with my wife’s brother in law when we first got married, but now I’m thinking I mean, my wife’s brother, my brother in law, and now I’m thinking he might not be my CPA after the divorce. And sometimes sometimes he might be, you know? But I’m saying, okay, yeah, well, it’s time to put your team together. Then we need to start getting it together now.

Stone Payton: [00:21:17] Yeah, well, talk to me, if you would, a little bit. Passions outside the scope of your work. My listeners know that I like to. To hunt and fish and travel. Is there anything that you sort of dive into outside the scope of your work?

Lisa Gill: [00:21:30] I love to travel, but I really would tell you that my easiest thing to kind of break away at present is golf.

Speaker4: [00:21:39] Oh, wow.

Stone Payton: [00:21:41] Yeah, I would not find that relaxing at all. That looks like it takes a lot of skill.

Speaker4: [00:21:46] Okay, I.

Lisa Gill: [00:21:46] Think it does. But here’s here’s why. You would probably be shocked to know that a lot of lawyers have problems staying inside their own head. Um, so overthinking.

Speaker4: [00:22:00] Things is hard.

Lisa Gill: [00:22:03] But that’s why it’s relaxing to me because I can’t be running ten background thoughts. I have to be focusing on what I’m doing and I am lucky enough to live in a part of the world where when we go play, it’s far enough from an interstate or any noise, you know that city city noise. So it’s just relaxing to me.

Speaker4: [00:22:25] Well.

Stone Payton: [00:22:26] That’s important, though, isn’t it? Like if I were to share an idea with a budding entrepreneur or someone who’s trying to get something off the ground, I would encourage them, you know, to you got to give yourself a little bit of that white space or whatever. You got to you got to give yourself a chance to recharge. And don’t you think.

Speaker4: [00:22:47] Oh, yeah.

Lisa Gill: [00:22:48] Your best. And there’s plenty, I think, information out there now that you are 100% have to do it. That’s where I feel like all your creativity comes back. We get in a little bit of, you know, when we’re moving really fast pace now we start to feel like we’re superhuman because we’re like, Wow, I’m making decisions at an extremely fast pace and I feel like they’re pretty sound, but you don’t really get into that creative space of solutions. And I feel like you really don’t create space for epiphanies unless you’re getting into that. Like you said, the white space or the, you know, the less distraction where you’re just one track thought.

Stone Payton: [00:23:29] Yeah, I thought I read in my notes. In fact, I know I did because I got one sitting here, right? You’re the incoming incoming chair to the Tennessee Bar Association of Memphis, if I got that right.

Speaker4: [00:23:42] Yeah. So?

Lisa Gill: [00:23:43] Well, I am a director for the Memphis Bar Association on their board, and I am the incoming chair for the Tennessee Bar Association’s family Law section, so that I in that position, specifically with the Tennessee Bar Association, what we do is review and propose legislation impacting families and impacting the area of family law. I really have enjoyed that and I’m really excited about the upcoming chair position because there is a lot there’s a lot of legislation that nobody even, you know, people don’t even aren’t even aware is pending. Sometimes if if the news outlets don’t pick it up, people don’t even know there’s about to be a sweeping legislative change and how it’s going to impact them. And that is definitely something I’m passionate about, is helping people have transparency and a realization about what’s pending and how they could impact the outcome of legislative legislation being passed. For instance, in the case where I was talking about the audit, we owned a restaurant and there was a tax. They referred to it as the sin tax in Tennessee because it was going to tax tobacco, alcohol and any products high in sugar. So it was people who owned vending machines and people in the hospitality industry. And then, of course, people that may be in gas stations, I think they were probably the most heavily impacted. And it did get picked up by news outlets, but it was late in the process and we really didn’t understand exactly how much impact it was going to have. And so that really, you know, like I said, that process made me really aware. You have to if you’re going to be in business, you need to be aware of legislation pending and its potential impact on your the way you do business, your industry. I mean, a piece of legislation can completely eliminate an area of industry.

Stone Payton: [00:25:39] Yeah, what a marvelous way to have genuine impact. I don’t know where you find the time, but bless your heart. God, we are lucky to have you looking out for us. No, there’s. Yeah, because you’re really. You’ve got your finger on the pulse and you’re able to voice concerns and and know what’s going on before it. Before it can hurt us. Yeah, that is fantastic. Well, before we wrap, I would love, if we could, to share just a couple of a pro tips. I call them and let’s take each of those situations, if we could. You know, whether we’re we’re we’ve got that audit notice which knock on wood, I never have or we’re in like that family law situation. Maybe we’re looking at a divorce, you know, maybe some do’s. And you know something? We should do something. We should not do something. We should read. Just and look. Gang number one, pro tip, if you’re in that in that area is pick up the phone and call somebody on Lisa’s team. But yeah, but short of that, like are there some things like, look, whatever you do, don’t do this or, you know, make sure go do these two things and then call me or Yeah.

Lisa Gill: [00:26:46] I think probably one thing I would say is we are so terrified. I mean, I know I was terrified of calling an attorney and terrified of the expense involved. And I would just say hindsight is so much more expensive when it comes to a legal issue. A consultation with an attorney might give you complete peace of mind. And that’s much less expensive than than moving forward too far into something that where, like you said, like, you know, there’s a legal issue, it’s much less expensive to just go ahead and consultation. I’ve had consultations with people plenty of times where I’ve said, I don’t think you have any legal. I mean, there’s I get that somebody threatening you and whatever. I read the letter and it may even be a letter from another attorney, but I’m telling them I don’t they don’t really have a good legal position, a solid legal position, and they may just be threatening you with letters to say if you pay or whatever. And that didn’t cost them anything. That was just a consultation. And but that’s that’s that peace of mind is.

Speaker4: [00:27:47] Well worth the cost of the consultation.

Lisa Gill: [00:27:49] And if they’re going to say yes, I think you have an issue. What they can also tell you is here’s what you don’t need to be doing just in case this does turn into an issue. And here’s what you need to be documenting. That’s the biggest thing in case you have to defend yourself. So that that would be the biggest pro tip is that you don’t have to go hire an attorney, fully retain them. But you if you have an issue, it’s much less expensive to go ahead and obtain a consultation, then not do that. And then the other thing I would say is for a pro tip. You know, pay attention to how you obtain referrals when it comes to legal counsel. Um, either somebody had a good experience with that attorney and you’re aware of that, or you’ve asked an attorney who might not might not practice in that area. But I routinely have people who are asking me for attorneys in different areas. And I take it so seriously when somebody asks for a referral, I do not just throw out anybody’s name. If I’m not sure if somebody’s practicing that area, I’m probably going to call 5 or 6 people or text them until I get somebody that I think is a sound referral. So I think that’s a big thing is pay attention to who you’re going to at the outset and pay attention to your local judicial elections. A lot of times when you’re electing local judges, they have a long term trajectory in their career. They may end up on your appellate court or your the Supreme Court of your state. And sometimes and people know this because they see a lot from the Supreme Court of the United States Now. But sometimes those opinions that they are issuing do serve to create a legal precedent, just like a statute or just like something the legislator is doing. So you really you need to pay attention to those elections as business owners, I think.

Stone Payton: [00:29:43] I am so glad I asked. That’s a marvelous counsel on both fronts. All right. If someone would like to reach out, have a conversation with you or someone on your team or some in some other fashion, sort of tap into your work and learn more, What’s the best way for them to do that? Whatever you feel like is appropriate, whether it’s a website or an email address or a LinkedIn, but I want to make sure they can they can tap into your work and connect with you if they need to.

Lisa Gill: [00:30:14] I really probably do think it’s LinkedIn because I share things there from both my law firm and also my consulting business. Look on our website, you know, as far as the family law, you know, ww dot g i l l a m. Law.com.

Stone Payton: [00:30:33] Lisa, it has been an absolute delight having you on the show. You are clearly doing important work. Please keep it up. Don’t be a stranger. We’d love to, you know, maybe connect with you again sometime and get any updates. I suspect that things change plenty and plenty fast in your world.

Speaker4: [00:30:52] Yes.

Lisa Gill: [00:30:53] For all business owners, I’m sure that’s true for you too.

Speaker4: [00:30:56] And you’re pivoting all the time, but we.

Stone Payton: [00:30:58] Sincerely appreciate you. Thank you so much for joining us.

Lisa Gill: [00:31:02] Thank you for having me.

Stone Payton: [00:31:04] All right. Until next time, This is Stone Payton for our guest today, Lisa Gill with Gill Family Law and everyone here at the Business Radio X family saying we’ll see you in the fast lane.

 

Tagged With: Gill Family Law

Black Women Entrepreneurs in Motion Part 3

June 28, 2023 by angishields

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Black Women Entrepreneurs in Motion Part 3
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In part 3 of our Black Women Entrepreneurs in Motion series, Orion Brown and Holley Joy discuss their experiences in the business world and how DEI has impacted their businesses.

Holley Joy talks about Liberty Utilities’ experience in supplier diversity and their efforts to partner with African American women-owned businesses, and Orion shares her insights on how entrepreneurs can identify potential clients and partners and approach mentorship. The guests emphasize the importance of networking and seeking out opportunities to learn and grow as an entrepreneur.

Holley-Joy-headshotMs. Holley Joy is the Supplier Diversity Manager with Liberty Utilities. Holley has over 10 years of experience in Supplier Diversity, including 4 years as the Manager of Supplier Diversity at California American Water.

Over the past 10 years, she has cultivated and sustained relationships with diverse suppliers, CPUC personnel and Supplier Diversity Managers of the Joint Utilities in California. Holley possesses a Bachelor of Science Degree in Business Administration from the University of LaVerne. 

With Holley`s knowledge and passion for Diversity and Inclusion, she looks forward to building successful relationships internally and externally to successfully support and further enhance??Liberty Utilities Supplier Diversity Program. 

Orion-BrownOrion Brown, Founder & CEO of BlackTravelBox®, a premium clean beauty brand targeting women of color. She is a brand strategist with over fifteen years’ experience dynamically leading cross-functional teams across multiple industries. Her areas of deep expertise include consumer insights, brand strategy, product and packaging innovation, operations, and portfolio management.

Before becoming an entrepreneur, she led brand strategy for Oracle, led consumer brand marketing efforts for the Transformers and My Little Pony digital brands at Hasbro, and she spent the bulk of her brand career at Kraft Foods. There she led marketing, management, and operations initiatives across several beloved global brands.

She received her Bachelor of Arts from The University of Chicago and holds an MBA from Duke University.

Orion is a lover of travel and food, spending most of her free time outside of career pursuing the best of both.

About our Co-Host

Pamela-Williamson-WBEC-WestDr. Pamela Williamson, President & CEO of WBEC-West,  is an exemplary, dedicated individual, and has extensive experience as a senior leader for over twenty years.

She has served as the CEO of SABA 7 a consulting firm, overseen quality control at a Psychiatric urgent care facility of a National Behavioral Health Care Organization where she served as Vice President and Deputy Director,and has served as the CEO of WBEC-West, since 2008.

Her extensive experience in developing and implementing innovative alliances with key stakeholders has enabled the organizations to reach new levels of growth and stability. Her ability to lead and empower staff members creates a strong team environment which filters throughout the entire organization.

She takes an active role in facilitating connections between corporations and women business enterprises and sees a promising future for WBENC Certified women-owned businesses.

Dr. Williamson holds a Doctorate in Healthcare Administration, a Master’s degrees in Business Administration, and bachelor degrees in both Psychology and Sociology.

Connect with Dr. Williamson on LinkedIn.

Music Provided by M PATH MUSIC

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Broadcasting live from the Business RadioX Studios. It’s time for Women in Motion. Brought to you by WBEC West. Join forces, Succeed Together. Now here’s your host.

Lee Kantor: [00:00:27] Lee Kantor here with Dr. Pamela Williamson. So excited to be talking to these women today in this episode of Women in Motion. Pamela, who do we have today?

Dr. Pamela Williamson: [00:00:38] I am excited because we have two guests. One is Orion Brown and she is the founder and CEO of Black Travel Box, a premier clean beauty brand targeting women of color. She is a brand strategist with over 15 years experience dynamically leading cross-functional teams across multiple industries. Her areas of expertise include consumer insights, brand strategy products and packaging, innovation operations and portfolio management. So Orion, thank you for joining us today. And our second guest is Holley Joy. Holley is the supplier diversity manager with Liberty Utilities. Holley has over ten years of experience in supplier diversity, including four years as the manager of supplier diversity at California American Water. Holley, thank you for joining us. And I think I’m going to kick off with the question for you. Can you tell our listeners a little bit more about Liberty Utility and also how do they engage with women of color, specifically black women entrepreneurs?

Holley Joy: [00:01:40] Hi, good afternoon and thank you, everyone, for joining. Thank you, Dr. Pamela, for inviting me to this conversation and to my fellow podcaster. Ryan, congratulations to you on the success of your business. I’ve been with Liberty Utilities for the past year, notwithstanding my previous decade experience in supplier diversity. And so I’ve always been interested in how do we bring forth and recognize and actually work with partner with diverse owned businesses. Liberty Utilities is actually an international company. Our parent company is Algonquin Power and they are based in Canada. But we provide several types of utility services across the nation in various states, everything from water to solar to electric and power in the different states and in Bermuda and Chile.

Holley Joy: [00:02:33] We also provide water utility services there. Liberty’s experience in supplier diversity is probably more prevalent in the state of California and is now expanding to the West region, which in terms of liberty’s territories or services, includes California, Arizona and Texas. So I’ll speak first about California because that’s where we’ve had the most experience. We work with diverse companies. We are under compliance of a general order with the Public Utilities Commission, and we have been successful in meeting all of the targets and goals these past few years for those diverse categories. For African-American women owned businesses, though, full transparency, we struggle in that particular category. And I’m not I’m not thinking that it’s because there’s a lack of African-American owned women that could partner with us for the products and services that we procure. But I think that we just need to do more in focusing specifically on that particular group of individuals. We offer a variety of products and services as we are executing on just daily operational needs and also projects. So I’m pleased to be a part of Quebec West as a corporate member, and I’m looking forward to partnering and creating a forum, a vehicle, a platform or a path with African-American women business owners through Quebec West that we can absolutely find an alignment for opportunities for some of the projects that we’re we’re looking for both in California and in Arizona.

Lee Kantor: [00:04:18] Now I’d like to throw out a topic to the group. How has this increased focus on DEI impacted both of your businesses?

Orion Brown: [00:04:32] Yeah, I’ll hop in here. I think, you know, the we’ve seen a lot of shifting over the last several years. So when we look at, say, things like investment numbers into black women owned businesses, black owned businesses or just women owned businesses more more broadly, you know, we saw some pretty abysmal numbers in the 2018, 2019 time frame at the pivot point that we saw with, you know, social issues and discussions around George Floyd ET. A lot of companies have been doubling down on bringing in more vendors. And then on the investment side, we’ve seen a lot more discussion around how to best support and empower these know, black women owned businesses in particular. I think the challenge is, though, is keeping that momentum. And so as we see a slowdown in the broader ecosystem and there’s a little bit less of a headiness within sort of the investment space, particularly in venture capital. And I think that also trickles down to Angel as well. Angel really follows. We’re seeing that that interest is waning. So the funds are, you know, tending to dwindle the opportunities while there are many, I think that, you know, people kind of forget, especially, you know, for myself as a as a black woman entrepreneur, I will get people going. Oh, well, have you heard of this, this fund or this grant program? And it’s literally thousands, if not tens of thousands of people applying for the same one grant or, you know, five grants maybe.

Orion Brown: [00:06:17] And many times those are between the 5 to $15,000 range. So when we’re talking about check size, when we’re talking about opportunities to tap into the investment network and when we’re really talking about the resources that are needed, there’s still quite a bit of work to be done there. We’ve seen that uptick. It’s kind of cooled off and now it’s, you know, we’re just looking forward to seeing what that starts to transition to going forward. And hopefully we get to a place of equilibrium where there are additional opportunities. Funds aren’t looking at black women owned businesses as impact investments, but as investments, period. And that’s what I’m hoping for in the future.

Holley Joy: [00:07:07] I would agree with that Orion. I think that also there is a messaging that has to be broader from not just my company standpoint, but in the utility space that I operate in that we have to be more focused on specifically those areas where we’re feeling like there has not been the we have not reached our goals and objectives and African-American women. And just as an aside, African-American men are the same. But in this particular conversation, we speak about African-American women. I think that there is absolutely some additional things, some additional very specific focused groups and forums that we need to bring to the table to give visibility to the companies that are seeking to do business with African-American women as well as be ready and more available with projects that are not some some time on the 1 or 2 year horizon, but exactly in the moment.

Holley Joy: [00:08:08] And that’s going to require myself, a supplier, diversity manager, my supply chain team, really coming together to identify what do those projects look like, what are the types of suppliers that we need? And then seeking the partnership that we have with the community based organizations like WBEC West to specifically target the members within their groups for opportunities that are occurring in the moment, that absolutely are providing the good products and services that we need to execute successfully and deliver the water utilities that we need to have in that moment. So we’re working on that. We certainly want to do that and and build that greater in California. In Arizona, I think we have a great opportunity because I’m just embarking on standing up that program. So I am starting to reach out. And just yesterday had a conversation about a supplier forum that I’d like to do probably first quarter of excuse me, first month of the fourth quarter. And I’ll be reaching out to WBEC West and some of the other organizations for targeted audiences for opportunities with Liberty.

Lee Kantor: [00:09:17] Now, go ahead. I’m sorry.

Orion Brown: [00:09:20] I was just going to say I absolutely love that. And just to piggyback off of it, what what better way to invest in a business than to give it to the opportunity to invest its own revenue. And so when we’re actually creating those types of opportunities, making sure the infrastructure is in place for them to be successful, understanding the differences between working with the massive, you know, institutional businesses that you may partner with historically and what that looks like, how that looks very differently for a small or mid cap business and making sure that that there’s infrastructure and process and resourcing accordingly to set that relationship up for success is really key.

Holley Joy: [00:10:03] Absolutely. Orion You it’s like you’re in my head. We are so aligned in that space because you cannot, even as a supplier diversity manager, go out and speak to the opportunities if in fact your infrastructure and your administrative processes and tools are not supporting it. Everything from internal outreach and educating our staff about the possibilities and who is in the diverse marketplace, but also our procurement practices and making sure that we align with what the goals and objectives are that we’re trying to reach and that it speaks to that it’s not a set aside that we’re looking for. It’s not that we’re asking for special dispensation, but we’re asking for making sure that all of the components line up so that there’s a better opportunity for not just inclusion, but success. And that we would be able to tell the story about how we have introduced, built and developed some of the companies that are seeking to do business with us. Once we get the word out, once we put the infrastructure in place and once we present the opportunities, I have no doubt that there are African-American women owned businesses that are ready and able to compete and can come to the table and deliver what it is that we need in our projects. So we’re we’re aligned on all of that. It’s just a matter of putting all of those pieces in place.

Lee Kantor: [00:11:27] Now, what do these entrepreneurs have to do to be ready to do business? And Orion, for your from your perspective, what advice would you give an entrepreneur? So when they do have a conversation with somebody like Holly that they are prepared for it and ready, you know, they’re ready to do business. Not that they just want to do business, but they’re actually ready to do business.

Orion Brown: [00:11:57] Well, I think, you know, every company is going to be different. And the key is to be able to have the right people at the table who can articulate what it’s going to take. So oftentimes in companies, you’ll find if procurement drives the bus, there may be other business leaders that are actually standing in the gap and trying to create programs and trying to bring that diversity into the pipeline. But ultimately, you need to have procurement on the discussion and vice versa. So depending on how the business is actually structured, the first thing you need to do is figure out who the right person is that knows what the process should be and is, you know, ideally, if not the decision maker adjacent to the decision maker, that can give you that really clear point of clarity as to what their requirements are as a business owner. Ultimately, you just have to be ready to spend more than you thought you were going to take twice as long. We don’t want you to actually do that. But when you’re starting to estimate what it’s going to take to make it, especially if you’ve never done, you know, say, large corporate contracts or larger partnerships before, give yourself fudge space. So when they’re when you’re asked, what’s your timeline, yes, you want to meet the RFP timeline, but make sure that you’re giving yourself enough space to make mistakes, figure it out and still deliver with the level of excellence that the client is expecting.

Orion Brown: [00:13:19] So that’s what I would say for any business, doesn’t matter what category you’re in, but ultimately what those specifics are in terms of scale, in terms of your capability statement, all of those things you can partner and, you know, talk to folks at Quebec and and other places to get, you know, a general sense of it. But it really is going to come down to the person who knows and who is within the company that you’re trying to do business with.

Holley Joy: [00:13:46] Absolutely, Orion. If I could just qualify my this next statement by saying I have a healthy respect for any entrepreneur that endeavors to chart their own path that is brave enough to to decide on their own destiny and then also has a product or service that they are passionate about, that they are creative enough about and they are steadfast in delivering on that product or service. I say that because that is certainly one of the things that a business would have to do to be ready. Right. Know your product or service. Know what your who your competitors are. Know what your bandwidth is in terms of time and money. As you begin to seek clientele from whether it’s a small, medium or large corporation. I’d also ask that the entrepreneurs, especially if you’re coming into a space like Liberty or into a company that is just new to you, that you would allow some grace for your learning of their processes and also some patience in what those processes are.

Holley Joy: [00:14:56] Everything is not always a turnkey that you can just walk in and talk to you today and you know, here’s a contract we’re handing to you tomorrow. There are timing issues, whether that’s internal to the departments, whether that is something from a liberty perspective, we have to align with regulatory compliance issues or things of that nature, but also taking some time to learn the client that they’re pursuing. Right. I sometimes hear so many times of businesses and not just African-American women owned businesses, but businesses that say, you know, I can do whatever it is that you need. You know, thinking that that is the actual selling point. That’s really not what I am looking for. And as I speak to some of my colleagues, we’re not looking for you to do everything. We want to see how you align on that one best product or service that you know, without a doubt you’re going to be able to deliver 100% of the time. There’s no guessing about it. There’s no, Oh, let me see how I can do it. I don’t know this for sure. We want to know what is your main product or service? And let’s see if we have alignment for some of the opportunities that we’re offering.

Lee Kantor: [00:16:12] Now, what are some resources that you believe are the go to resources that can help diverse entrepreneurs kind of get their foot in the door?

Holley Joy: [00:16:28] Yeah, I’m assuming that might be for me. I don’t know. But also I’d love to hear what Orion’s experience because that’s the real talk there. But the resources that a new business has approaching Liberty Utilities is first and foremost. Absolutely. Find out is this a product or service that they’re offering that the utility actually aligns with? Right. I always say if if I’m looking for apples, please don’t try and sell me oranges, but just make sure do some research on the company, whether that is local in your area. You can find it on LinkedIn. You might be. In our case, you can find our annual report on the California Public Utility Commission website and it tells you what projects we have we have executed on in the prior year. It tells you where we landed in our spending with diverse suppliers. It speaks about what’s coming up and it also provides a standard industrial code numbers for people to see where are they spending the bulk of the money. I can tell you right now that 80% of all of the dollars spent in a utility are usually in construction and engineering.

Holley Joy: [00:17:36] That’s not to say that the other 20% is not important to us. Those are that 20% is what keeps us moving as a business. We’re looking for maybe it support. We might be looking for consultants. We might be looking for. Well, not might be. We certainly are also looking for promotional products because we’re out and about in the community. So learning about the company and using the couple of resources that I’ve given you are certainly key. Also, the resources that are available through their membership and associations like WebEx or their local chambers who might have a tie in to a larger utility. As I said, in Arizona, I’m just starting to to foster and broker those relationships. In California, However, we are members and sponsors and partners with several community based organizations that do have knowledge about what the utilities are looking for, can make introductions to supplier diversity managers and also internal team members to the point that Orion made before. Who is the actual decision maker or next to the decision maker that can actually talk shop about the products and services that they’re looking for.

Lee Kantor: [00:18:57] Orion, are there any kind of go to resources for you or that you’ve kind of leaned on in your years as an entrepreneur?

Orion Brown: [00:19:04] Yes. And you know, it’s interesting because, you know, my background is in CPG and brand management, so I’m familiar with sort of the spaces and places that physical goods can show up. So one of the places that, you know, was just mentioned is this idea of, you know, essentially corporate gifting. A lot of entrepreneurs don’t know that those programs exist. Alternatively, when we look at things like the military folks will think, well, oh, I don’t sell defense capabilities or tech or army fatigues, but they don’t realize that that the US Army globally is, you know, one of the largest procurement opportunities for things that come in, grocery things that show up in personal care, beauty. We’ve got people deployed all over the planet and there are sourcing, you know, American made American owned brands. And so the first thing that I’m going to say and this is going to sound super rudimentary, but if you don’t know where to start, start with Dr. Google because he knows, you know, this is the place where you can ask the question where you know who purchases the most, you know, whatever product it is. If you make the best churn butter on the planet, go look for who’s purchasing fresh churned butter, because you’d be surprised. It might be the local hospitals that are looking for natural, you know, fresh churned butter. I’m making something up. But this is where, you know, the getting into starting with the industry first and then coming down into specific players makes sense. So you may not know that utilities is a way that you know, a way in a potential client for you. So now that you’ve kind of figured that out, you can begin to look at, okay, so where are the utility companies? Where could I actually service someone? Is it my immediate area? Are they, you know, in broader places? Another thing, you know, everybody’s all on the i fad right now, but Chatgpt is actually a really great tool to help you essentially index what is out there.

Orion Brown: [00:21:02] So you can literally say, I am a, you know, a maker of I am a service provider of please give me 20 different potential clients that I could sell my products to. And you’d be surprised how the wide variety, because it’s essentially indexing the Internet, it gives you a really wide breadth that gives you a great starting place. Secondarily to that, now that’s just the upfront research. Then you want to actually start talking to people within the space. If there’s people who provide the same service you do and maybe you’re a few years ahead of you, if there are people who do the same thing in terms of product or, you know, close to it, if you can find mentorship in that way, you can also find what channels they’re actually selling through and creating partnerships at these corporate levels. And I think beyond that is also just getting into communities so we bank and other communities where you can tap into and shoot a note and say like, Hey, I’m looking for resources. Do you have matchmaking days where I can figure out what my business might fit the need, you know, what kind of companies might be a good partner for us. I’ve seen a number of events that do essentially sort of matchmaking services or just info sessions. These are the opportunities to educate yourself as to what your market could potentially be outside of the obvious areas that you may or may not be thinking of.

Lee Kantor: [00:22:24] Now, you mentioned mentoring. Let’s throw this out there to the group. What is kind of the best strategies for a person that wants to get fined, identify a mentor, and also to be a good mentee? You know, I’m sure all of you can speak to both sides of this, but for the person out there who has never had a mentor, what’s the best way to attract one? And for the person who is a mentor, what are you looking for in a mentee? Holly, want to take the first stab at this?

Holley Joy: [00:23:06] I’m sorry. I was just trying to formulate the question. You said what are. What are you looking for? Could you repeat the question?

Lee Kantor: [00:23:14] Yeah, I’m just trying to help the audience in terms of if they’ve never been a mentor. We spoke earlier about how being mentored or being a mentor is important for a lot of people’s careers. Let’s talk about kind of the nuts and bolts of from the standpoint of finding a mentor. Like, how do you find one That sounds good, but how do I get one? And also from the standpoint of anybody who’s been a mentor, what are you looking for in a mentee in order to really have a productive relationship for both of you?

Holley Joy: [00:23:49] Okay. So in terms of how do you find a mentor, I don’t have any professional resources for that. And perhaps, Ryan, you might have some resources, but for me personally and even professionally, on a personal level, the mentorship that I have provided have not necessarily been specifically defined as mentorship, but mentorship. But it’s been kind of organic. I’ve had different suppliers that come and speak to me on a regular basis or want to speak with me on a regular basis, and we schedule a cadence of meetings and it’s a mixture of getting to know the individual behind the business and then also understanding their business and offering insight that is from a layperson’s perspective or even sometimes in my professional self as a supplier diversity manager. So, you know, again, I don’t have a hold a title as a professional mentor, but the mentorship that I have been involved in have been strictly organic. It’s been very easygoing conversations. And I think in terms of what the mentee would need to present is a willingness to learn and to step outside of their box within reason. Not that it’s, you know, should break their bank.

Holley Joy: [00:25:08] I’m not encouraging spend all of the money that you have trying to go in this new direction. But certainly consider what this layperson, that being myself might be looking for as they talk about their business, as they tell me what the product or service is and that they would be willing to listen. And I think that that has built some very good, just personal and professional relationships that have kind of morphed into a mentorship where they now say, Hey, you know what, I’d like to run something by you. What do you think? I value your opinion in that right there. It’s enough to provide me with some encouragement, to speak freely, to really assess and and really want to help. How do they grow and develop their business. So I’d have to defer to Orion or maybe someone else on the call to say, you know, if there are mentors, professional mentors out there somewhere, I’m not aware of them. And so I apologize. I’m not able to point you to an actual resource.

Dr. Pamela Williamson: [00:26:13] Lee, this is Pamela. I want to take that question and and give people a little bit of feedback on on ways to get a mentor. I think the number one way to get a mentor is just ask. Find someone that you look up to or find someone that’s where you want to be and just ask them if they’ll they’ll mentor you. Um, as far as where to look for mentors, look in your existing network. Uh, there are women owned business entrepreneurs who want to give back. So between looking at in your existing network or joining a new network, those are great ways to find people. There are, you know, we West has a national black pitch competition. And part of that competition is you get assigned a mentor. And so that’s another good way is to look for offerings where they are assigning mentors to you. But I think the number one way is to find someone that you admire in a position you aspire to be in and ask them. Orion I know you went through the National black business pitch.

Orion Brown: [00:27:28] I did. I did. Yes. Um, you know, I have a I what I would say is a little bit of a hot take on mentorship, um, and that I think people are a little bit fatigued on the traditional sense of mentorship, particularly the corporate sense of it, right? So, you know, in corporations over the last couple of decades, I’ve definitely seen numerous angles and ways in of trying to sort of forcibly matchmake people. Sometimes it works, sometimes it doesn’t. It’s hit or miss. And I think particularly within the entrepreneurship realm, it’s also a very similar thing. I think getting the exposure and broadening your network, um, to more people through programs, through sort of more official channels just gives you a better opportunity to find someone that you might click with. But I think the second thing here, that’s a little bit of a hot take coming out of COVID. People are tired. And so when you say, Hey, I would love for you to be my mentor, that’s a whole nother job in their minds. So I think, you know, in terms of what I would recommend in terms of approach is one, don’t necessarily think of it as a, okay, so this is a person I have to talk to every month. Sometimes it’s a matter of saying like and I think this was said earlier, like, Hey, I really respect your opinion. I have this particular business challenge. I’d love to bounce some ideas off of you. That in and of itself as a moment is mentorship.

Orion Brown: [00:28:56] It doesn’t have to be that. Now we have a meeting every three weeks and I sit down and I take you through the latest and you tell me what I should be doing with my business. And so if you provide that, if you if you give it that flexibility, if you think of it as a personal board of directors as opposed to this one on one mentorship where there’s, you know, sort of these rigid structures, then you can start to look at the people that you’ve connected with. And it’s totally fine to say, you know, maybe you’ve gone through the national pitch competition and you say, Hey, you are a great mentor for my 92nd pitch. I would love to be able to stay connected with you. Are you cool with that? And just, you know, put that out there, allow the person to opt in or opt out and then how that what that actually ends up looking like is coming back over time, whatever it is that you wanted to connect with them on, maybe you find that they’re very creative. Maybe you find that they’re they have an amazing network. That’s when you come back around and say, Hey, I know you have an amazing network. You’re such a great connector. You were really generous previously. I’m looking for this. Is there anyone in your network that would make sense and do you have any recommendations on how to approach them with that? And that’s a beautiful, finite conversation that you can have.

Orion Brown: [00:30:13] And the next time you actually need that type of help and that type of support, you can you can have that conversation with them. You may have somebody who’s in a completely different industry and you go, Well, I go to Susan for this, but I go to Janet for that because they have different networks, so they have different skill sets. So I prefer to think of it as a personal board of directors and developing those relationships and not making it so formal and rigid that it feels like it’s a bit of a schlep for a better term, right? Like giving it something that has breathing room. In terms of the question of what do I expect from the people that I mentor, there’s usually three things. One, I want you to come prepared and know what it is that you’re asking for because it’s work to dig out of a person what it is that they need. Now, if their need is, I don’t know what I need, can you help me figure that out? That’s actually a really clear and very complete question. We can work together to do that. But it’s when a person comes and says, okay, so I’m talking to you. And you just kind of get that dead silence. I think a lot of that does come from that obligatory, structured, okay, this person is my mentor, so I have to show up and give them face time. But when you make it very clear and very specific, this is a challenge I’m running into or I have this actually really big win and I want to know how to like make it even bigger.

Orion Brown: [00:31:34] Those are some really clear questions that you can come in with upfront. The other thing is, is do your homework. Just like if it were a manager. Now, I’m not managing you, I’m not managing your business. But before you come to a manager, typically in a corporate setting or even in an entrepreneurial one, you kind of do your homework and say, okay, this is the challenge. This is the problem. I have some initial ideas. I did some research. I’m thinking these three things might be the way that I want to go, but I don’t know which two to choose from. That’s going to make the conversation more productive. And then for me, it’s just going to make it easier for me to give you my time freely because I know she popped 45 minutes on my calendar. I already know that she’s going to have clear topic. We’re going to you know, I’m going to be able to pour in and give her what she needs and she’s going to be able to come out and go do something with that. And that’s the third thing. Taking the advice you get. Now, mind you, not everybody’s advice is going to be right for your business. It’s not going to be granular and nuanced. Ultimately, you have to make those choices. But. I would say some of the harder mentorship situations that I’ve been in is when people have come back time and time again with the same issue, not taking the advice they’ve been given.

Orion Brown: [00:32:51] So this is where you need to be able to come in and say, I heard what you said, this is why I’m not doing that. Help me think through that, because if you’re still having the same problem and you’re asking everybody to help you, but you’re not willing to make those any of those steps, that’s just going to shut down, you know, that that flow of insight and support because people won’t feel like their voices are being heard or valued and that’s not the way to go. So those are the things that I really look for in a mentee. And, you know, classically people say, oh, well, you know, what are you giving back to the mentor? I personally give of myself as a gift. It is not meant to be. I don’t think it necessarily has to be, you know, sort of bilateral exchange. If I get something out of it, I should be getting out of it. The fact that I get to pass forward something somebody else poured into me. So that’s how I kind of think about that. And I would be a little bit cautious of folks who are like, Well, you got to make it worth my time for me to be your mentor. That that makes me that gives me a little bit of trepidation there. But that’s how I think about it. Hot take.

Lee Kantor: [00:33:54] Hot take. Now, do you have any advice for the new entrepreneur, especially somebody that might have been coming from a corporate environment and it’s the first time they’re in kind of this Eat what you kill world of entrepreneurship.

Orion Brown: [00:34:10] Now there is eat what you kill in corporate too. But I get what you’re saying there. I think the biggest thing is you’re going to come in with an amazing foundation of what a scaled business looks like. So all bets are off because that’s not what it looks like when you’re creating it from seed. When you’re creating it from the dirt and figuring out and getting that root system in place. So be willing to learn from people, break paradigms. Um, you know. Overstep some of the things that have been, well, this is how we did it here, and be willing to reinvent and be really innovative. Your product or service doesn’t have to be the innovative thing. Sometimes it’s how you get it made and how you get it done that the innovation really comes in. And so being willing to have that flexibility and if you don’t think that way, find someone who does and do that mentorship process of saying like, Hey, I’ve got this idea, I know how to do this for $500 million, how do I get this done on $5, $5, you know, and let them bounce things off of you. And then that’s when you bring in sort of your okay, so the watch outs, I know some of the pitfalls I’ve seen are in these areas. So let me go ahead and de-risk those and think about the contingencies and the opportunities around them. But the key here is to really be flexible because the way you did things in that structured corporate environment with the scale, with the resources, with the ingrained infrastructure culture is not what you’re going to have when you’re just starting out to create it for yourself.

Lee Kantor: [00:35:51] Now, Holly, do you have a take on this?

Holley Joy: [00:35:55] I don’t only because the as a new business I, I don’t have any experience in that. And so I agree with everything that Orion has said, but nothing to add.

Lee Kantor: [00:36:08] But you haven’t seen people come to you as entrepreneurs that might have a great resume from a corporate background, but they just aren’t ready yet. To be an entrepreneur to serve you or the firms you’re working with.

Holley Joy: [00:36:23] Well, yes, I’ve seen I’ve seen that where but it’s not necessarily that they’re not ready. It’s it’s in a lot of cases that we as an entity are not ready to accept their newness into their entrepreneurship, if that makes sense. So, for instance, there are certain areas within our business that there are required to they would like to have 3 to 5 years experience, notwithstanding that someone might have 20 years experience having worked for someone else, but as a business entity solely operating on their own. Sometimes it doesn’t meet the internal criteria then that’s not across all industries, but certainly that I’ve seen that happen where it has nothing to do with the business not being ready. It’s the internal infrastructure that is not able to accommodate for that particular industry or what we’re sourcing for in the moment. To that, I would say again, it’s flexible. Every situation is different, but also that the business owner would would would have to be understanding and know that that is the criteria for some of the utilities or at least some of the larger corporations.

Dr. Pamela Williamson: [00:37:39] And that’s a really great point. Just understanding that the access that you may have had in a corporate environment, you will not necessarily have by definition of being a new player. And even with that, I would urge people to take creativity into account, right? So if you find a partner that you think could be a really good positive partner and they are interested in you, but you just don’t meet sort of the letter of what they have in their, you know, their criteria. This is where you start getting creative.

Dr. Pamela Williamson: [00:38:10] Maybe you partner with a business that’s been an older business that does a broader thing and you use that as a way in. So you, you know, the the business offers, you know, 360 degree services and you offer a certain niche service under that. Can you do a subcontract partnership where you work with this larger business that’s been around a little bit longer and they subcontract out some of that work to you that gives you more of a resume for the business, right? So you’ll you’ll have more access to, I would say, heavy hitting partners without having the direct risk on either side of the fence. And you can start to show like that collective experience of having done these things. This is the same chicken or egg that, you know, oftentimes young people will talk about. They want me to have experience, but I need to get experience in order to have the experience to get the experience. And so finding ways that are creative to get those pieces in place is going to be key. And of course, you can’t get creative with a partner that just isn’t interested in you. So that’s, you know, that’s sort of the dating advice right there, just not that into you go find a partner that is interested in being creative and figuring out ways to to work within the systems that are in place or to stretch those systems in such a way that you can get your foot in the door, perform with excellence, and then begin to prove yourself so that you can stay in the game.

Lee Kantor: [00:39:37] Yeah, I think that’s a great point. And I think that’s where associations like Quebec West and other business associations really give a young person an opportunity to take, to volunteer, take leadership roles and demonstrate and learn right in front of other people that they might be interested in doing business with down the road where it isn’t. They might not have the skills today, but if they step up, volunteer, take a leadership role, they’re demonstrating the will and desire to be that person. Now is there for anybody. Is there any piece of advice that you would give that person may be coming out of school today to kind of build their career, whether it’s being an entrepreneur or just build a successful career? Is there anything that you would recommend they do today as it is kind of getting close to graduation time for a lot of folks?

Holley Joy: [00:40:42] You know, Lee, if I might. And this is this is a very real situation. For me right now, being that I’m about to my son is about to graduate from high school and he is interested in businesses and business administration with a concentration on entrepreneurship. And I think that his thought is it’s just going to go 0 to 60, that he’s going to come out of school and he’s going to be this entrepreneur and he’s going to be successful. And so I’ve had conversations with him about how to prepare for that, that between now and and his successful entrepreneurship, there’s going to be a whole bunch of life happening. And there were things that I’ve been telling him that he needs to concentrate on. He needs to get out and work within whatever industry so that he can begin to understand the natural relationships that occur between a business and a client or a customer. He needs to be able to know how to network and present himself as an entrepreneur. But before being an entrepreneur, just how to network socially, I think that there is some in some ways a disadvantage to technology in this space, because I think that a lot of our younger people are forgetting about the very personable aspect of business and that everything can be done online.

Holley Joy: [00:42:06] And as Orion mentioned earlier, everybody is over the top about AI, and I’m not saying that it’s not those are not good tools or that technology is a bad thing. I’m simply saying that businesses and entrepreneurs need to continue to understand how to present themselves personally and socially to market themselves their business in order to get to where they’d like to be. So I would say to any new entrepreneur, you know, study that technology is a great thing, making sure that you have all of the tools that businesses or your competitors are offering, you know, having your websites up, having your marketing structure, having your financial plans and your business, you know, outlook and your business plans ready and solid. And to keep revisiting that all with a mind towards you still have to get out there and personally network so that people can get to know you as they get to know your business. All of the traits that you have, the great characteristics that you have for integrity, personability stick to itiveness, tenacity. Those are the same traits that anyone that’s seeking to do business with you would like for you to display.

Lee Kantor: [00:43:25] All right. Before we wrap up, Orion, could you share kind of your ideal customer and the best way for them to get Ahold of you?

Orion Brown: [00:43:34] Sure. So black travel Box is, as you said, a personal care products company focused specifically on travelers of color. We’re inclusive, so we formulate for a wide variety of hair textures and skin tones. I am a big proponent of saying that the beauty aisle is broken and we all should be trying different products and seeing what works best for us. So I invite you to check out the brand. We’re at Black Travel Box.com. We’re also at literally Ampersand or not Ampersand, the at symbol at Black Travel Box on all social platforms. And you can also find us until the end of May on the iPhone women platform. We are running currently running a crowdfunding campaign to get us ready to move into the hospitality space and work with hotels.

Lee Kantor: [00:44:28] And Holly, what could we be doing for you? What do you need more of?

Holley Joy: [00:44:33] Um, I think that we need more of just African-American women owned businesses. If you are providing products or services in the areas of construction, engineering, any discipline, even promotional products, janitorial services, anything that makes a business run, I’d certainly ask you to look at Liberty Utilities just to get to know the company, and that would be at Liberty utilities.com. And if you would like to get in contact with me specifically, you can reach me at Holly. Holly Joy at Liberty utilities and that’s utilities.com.

Lee Kantor: [00:45:21] Well Pamela. What a show. You learn anything today? I learned a lot today. And I just want to thank both our guests for participating. And I want to give out a quick shout out to Orion’s product. I can honestly say I do not travel anywhere that requires me to pack a suitcase without putting my black box in it. I love the products. I specifically love the shampoo bar. So thank you so much for creating this product for African American women. It’s fantastic. And Holly, thank you for sharing your knowledge and your expertise. It was a great show. I think our listeners walked away with lots of great information. And so we appreciate you spending your time with us today. All right. Well, that’s Thank you. Well, that’s a wrap for Women in Motion this week. This is Lee Kantor for Dr. Pamela Williamson. We’ll see you all next time.

Tagged With: Black Travel Box, Black Women Entrepreneurs, Liberty Utilities

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