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Toni Kirkland with The Hidden Bookshelf, Travel Agent Jo’El Lapp and Kelly Nagel with Nagel’s Bagels

January 23, 2023 by angishields

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Charitable Georgia
Toni Kirkland with The Hidden Bookshelf, Travel Agent Jo'El Lapp and Kelly Nagel with Nagel's Bagels
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Toni-KirklandToni Kirkland is the owner of The Hidden Bookshelf and Beacon Marketing. She’s also the Marketing Director for Aurora 360, and also the creator and main cheerleader for I am here to stay which is a community for survivors of abuse and trauma. You can say that she wears a lot of hats along with being an author, al-anon wife, CoDa member, and currently single mom to a very bright and busy 23-month-old.

With 20+ years of Graphic and Web Design experience, 17+ years of Customer Service experience, 5+ years of Management experience, and being a published author of multiple books available on Amazon under M.A. Grace, Toni has lived a very interesting life.

Her main goal in life, along with being an excellent mom, is to help build communities wherever they are and provide support and encouragement to those chasing their dreams.

Connect with Toni on LinkedIn.

JoEl-LappJo’El Lapp is a graduate of Canisius College and earned a Bachelors in Political Science with a minor in Criminal Justice. She went on to work for several years as a Customs and Immigration Agent on the Canadian Border.

She retired when she was pregnant with her eldest daughter, Madelynn Rose. Soon after, she started Blossom Hill Farm, a farm-to-table livestock operation while raising two daughters as a single mother. After leaving the farm, divorcing the life there, she met the love of her life, Jon Lapp.

Jo’El has had several businesses from working for Pampered Chef to being a Sales Agent for Rome Radio. Currently, she is stretched very thin running a travel agency as well as being a full-time foster mom for high-risk dogs.

She is also the State Director for Convention of States, a grassroots organization which is working towards change in the federal government. Between working to make major changes in policy, and saving foster dogs that have been within hours of being put down, she has continued being a mother and making the world a better place.

Connect with Jo’El on LinkedIn.

Kelly-NagelKelly Nagel and her husband Rich have been married for 23 years and started Nagel’s Bagels in 2019 after they both had long careers in the corporate world.

Kelly specializes in marketing, business development and facilitating connections within the community.

She has a Bachelor of Science from Florida State University, is a native of North Georgia and loves sports, mostly football (some say a little too much). Rich and Kelly have two teenage girls.

Connect with Kellyl on LinkedIn.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Broadcasting live from the Business RadioX studios in Atlanta. It’s time for Charitable Georgia, brought to you by Bee’s Charitable Pursuits and Resources. We put the fun in fundraising. For more information, go to Bee’s Charitable Pursuits dot com. That’s B.S. Charitable pursuits dot com. Now here’s your host, Brian Prewitt.

Brian Pruett: [00:00:45] Good, fabulous Friday morning. Everybody out there in the listing world, it’s another fabulous Friday and Stone, first and foremost, Happy National DJ Day. Did you know it was National DJ Day?

Stone Payton: [00:00:54] I did not know that. So what a marvelous opportunity.

Brian Pruett: [00:00:58] So we should have had some bagels for National DJ Day.

Kelly Nagel: [00:01:00] Can we have and we should have had some actual disks, you know. Exactly. Vinyl.

Brian Pruett: [00:01:05] So. Stone I’m also excited. I don’t know if you are looking around the room, but three fabulous young ladies in the room. And then there’s us.

Stone Payton: [00:01:14] Yes.

Brian Pruett: [00:01:14] Yeah, right.

Kelly Nagel: [00:01:15] So that’s so sweet.

Jo’El Lapp: [00:01:17] So sweet.

Brian Pruett: [00:01:18] Now we got another great show for you. So our first guest this morning is Toni Kirkland. So, Toni, there’s a lot of stuff that you do. Probably the best thing is tell us what you don’t do. But first of all, welcome and thanks for coming this morning.

Toni Kirkland: [00:01:31] Thank you. Yes, it’s a smaller list, if I tell you what, I don’t write right.

Brian Pruett: [00:01:36] So I know you have the hidden bookshelf. You have Beacon marketing, Aurora, you have an hour on the show getting ready to start as well. But the reason I wanted you to come on this show again, for those who don’t know or maybe the first time listening, this is a show about positive things happen in the community and that can be from sharing great things to doing great things to just being vulnerable. And that’s what you’ve been able to do and you’ve shared it on Facebook, a lot of stuff. So you have a story of perseverance in not giving up. So I’d like for you to share that, if you don’t mind.

Toni Kirkland: [00:02:05] Sure. My 2022 was very crazy, so best way to put that. Over summer, my husband let his addiction take over his life, and in the process of that, he took his family down to rock bottom with him. So in August, he got arrested and that left me with no money and a lot of unpaid bills. August and September. I spent a lot of time being unaware of what I was going to do. I wasn’t sure how I was going to make it, but I kept getting up because of our toddler, and every day was just another step. I didn’t know what direction it was going, but it was another step. And then in October one morning, I just woke up and I was like, This has to stop. I have to be able to provide for my son. I have to build the life that I want for us and the life that I want to live. And at that point is when I started pouring more of my attention into the Hidden Bookshelf Club and really putting focus on which direction I was going. I managed to get a remote marketing job for Aurora, and that mostly pays my bills.

Toni Kirkland: [00:03:39] I sometimes have to borrow from Peter to pay Paul, but for the most part it pays my bills and also the community. I would not have been able to get through all of this without the community. The people I have met at Canton Business Club at Roswell Business Club at Ball Ground, Business Club. They would bring me food. They helped me with fixing, trying to help fix a car that he had totaled. Ultimately, my mom had to help me get another car and another cell phone. But yeah, the community just really stepped up, and all the friends I’ve made in Cherokee County and surrounding counties have really stepped up and helped me get through that and continue today to support me. And when I’m having rough days, which is getting smaller amounts of time, but it still happens, they remind me of how strong I am and how much I inspire them. And I’ve had people come up and tell me that by me being vulnerable and talking about my story has helped them in their silence of their struggles. So I continue to do it.

Brian Pruett: [00:04:50] I think it’s awesome that you’re able to be that vulnerable and even putting it out there on social media because again, like like people have told you, people are reading that they’re going through something similar, you know, and that just helps those people to know that they’re not alone. But there’s also people out there sharing that they can feel like they can share. We’ve talked the last couple of weeks about the power of networking, and she just shared Stone and other positively awesome thing about networking where she mentioned three business clubs and they’ve helped her with food and just inspiration and just helping her along the way. So that’s just another great example of networking.

Stone Payton: [00:05:23] Well, it certainly is. And everybody in this community just loves them some. Toni Kirkland for one thing. But we have such a marvelous support system here in this community. I just I love everything about it. And every day I see tangible examples of us all kind of living into that mission of wanting to support each other and our growth. Yeah, I love it.

Brian Pruett: [00:05:44] These other two guests that we’ll be talking to, we’re all part of another group together too, so it is definitely a community. So Toni, share with us, first of all about Aurora, share what they do and then how people might be able to benefit from them.

Toni Kirkland: [00:05:57] So Aurora 360, is a renovation and handyman company, and they also use global cabinet central for their cabinetry, putting in cabinets and all that stuff. So if anybody needs a handyman to do things to help property maintenance, they do that and they do kitchen and bathroom remodels. So it gives you the time back because some of that stuff can be very time consuming. And it’s surprising how long it actually takes to replace a ceiling fan. So yeah, there’s no no project too small and no project too big. They will come in and they will tackle it for you.

Brian Pruett: [00:06:38] Do they work all over metro Atlanta or just certain areas?

Toni Kirkland: [00:06:41] Do they work all over Metro L.A.? So everything they try to stay in Atlanta or north of Atlanta. But yeah.

Brian Pruett: [00:06:50] How about Beacon marketing share? What do you do with Beacon?

Toni Kirkland: [00:06:53] Beacon Marketing is a small local marketing. So I work with the local community and the local businesses in those communities to help bring them together. So I work online and offline marketing to let your community know that you are there and for them to find ways to support you and come visit you so that you are part of the community and the community is in return supporting you.

Brian Pruett: [00:07:21] The coolest thing I think you’re doing is the Hidden Bookshelf Club. So share what that is.

Toni Kirkland: [00:07:26] The Hidden Bookshelf Club is connecting the literary world one book at a time. I do that through a blog podcast, literary magazine. In online, offline events, in book clubs. I work with everybody and anybody that is connected to the book world. So I have things for readers all the way up to authors, including publishers, editors for matters, graphic designers, you name it.

Brian Pruett: [00:07:54] You’ve written books yourself.

Toni Kirkland: [00:07:55] I have. I have written a young adult action adventure story called The Blazing Charm Series, which is available on Amazon. And my pen name is Emma Grace, and it is about high school kids who are into street racing and take on the Mafia.

Brian Pruett: [00:08:14] Nice. So your show, I guess, is going to be part of the Hidden Bookshelf Club or is that separate?

Toni Kirkland: [00:08:21] Yes, The podcast is also called the Hidden Bookshelf Club, and I bring on the people in the literary world. So I have authors, editors. I even bring on book bloggers and we talk about books, and then we also talk about the person so that we can connect with the people behind the websites that we or the books that we love.

Brian Pruett: [00:08:42] That’s really cool. So if somebody was just listening and listening to your story and going through something similar or, you know, having just a bad day or whatever. Can you share a little bit of inspiration for somebody? And just obviously, like I said, your stories of perseverance and not giving up, but can you just give them some advice for maybe some of our listeners?

Toni Kirkland: [00:09:03] So my my advice that I live by is that I focus on one day at a time. I can only deal with so much at a time. So whatever that day brings me, and then I remind myself every night that I’m worthy of being here. And my motto last year and it’s also part of my motto is this year, is that I’m doing it all scared that I don’t know how it’s going to end, but I’ll never know if I don’t do it.

Brian Pruett: [00:09:39] You know, definitely has some some strong words there. Great words, too. So if somebody wants to get a hold of you for any of the things that you’re doing, what’s the best way for people to get a hold of you?

Toni Kirkland: [00:09:52] They can find me on Facebook and on LinkedIn under Toni Kirkland.

Brian Pruett: [00:09:57] Awesome. Toni, thank you for again being here. Do you mind sticking around and listening to these next young ladies?

Toni Kirkland: [00:10:02] I am excited to listen to these next ladies.

Brian Pruett: [00:10:05] All right. Well, we’re going to move over to Ms. Jo’El Lapp from travel, John and Jo’El. So, Jo’El, thanks for being here.

Jo’El Lapp: [00:10:14] Thank you for having me.

Brian Pruett: [00:10:15] Jo’El is another one who’s got an incredible story. So what I know about and I’m sure we’ll hear more, but she is a former federal agent, so then she went from that to being a farmer to doing things in like sales and radio and fostering puppies and now a travel agent. So you also are a state director for convention of states. So just I mean, that’s a lot of stuff. How did you give us give us a little bit of background.

Jo’El Lapp: [00:10:45] Oh boy, how much time we got?

Brian Pruett: [00:10:48] As long as someone wants us to let this go.

Stone Payton: [00:10:50] That’s right. I got all day, man.

Jo’El Lapp: [00:10:55] Well, yeah. In like, the very beginnings of Joel after college, I got into the federal law enforcement right out of college. I was basically an intern, a paid intern with US immigration. And then I switched over. I went to the dark side because we were wearing dark blue from white. So we called it the dark Side. And I went over to customs. So basically you’re just trading at the port of entry, trading from inspecting people to items. And then I had a really good fall off my horse and followed by the birth of my first daughter. And I just couldn’t physically do that job anymore. So I kind of went from there. We went my husband, my ex husband and I bought some land out in the country because I’ve always loved horses. And then that kind of morphed into, you know, we bought a couple of cows because I was we were doing this game called Team Penning where horses chase cows into pens, and my horse hated cows, so I had to buy some cows so that she could get used to them. So I mean, I got disqualified once because she bit a cow on the butt.

Kelly Nagel: [00:12:07] So I’m sorry. That is hilarious.

Brian Pruett: [00:12:10] I love.That visual.

Jo’El Lapp: [00:12:12] Right. So I had to get some cows and that’s how it just started. It’s like, yeah, I’ll just make I’ll make her like cows. So then people started, Well, you know, if you have if you have beef, I’ll buy beef off you. And then, well, why don’t you get some pigs? Because, you know, if you raise in beef, you might as well raise pigs. Well, what about chickens? What about sheep? And then it just kind of morphed and then sell into friends and family. And I’m like, you know, I could make some money doing this. So I just started selling at a farmer’s market in downtown Buffalo, New York. And from there, I just I started knocking on doors of restaurants and just talking to them. And before you knew it, I was selling to some of the top restaurants in Buffalo, and I created some really cool programs that other farmers were actually coming to me. As far as marketing goes, you know, I say one of the silliest things I did and it worked like a charm was adopt a chicken. And people would come at the beginning of the season and they would adopt a chicken and they’d pay way ahead in advance for like a year’s worth of eggs, and they’d get a picture of a chicken and they’d hang it on their refrigerator and they’d name it. They didn’t know what chicken they had. But the the you know, it was great. The kids loved it. You know, they’d come and be like, Oh, how’s Percy? Oh, Percy’s doing great. And and then I started selling veal to restaurants, which was a big deal because I won’t eat veal because it’s, it’s ridiculously inhumane. So we started buying calves and putting them with mama cows, and they were pasture raised. So they lived a great, you know, life. Obviously, they’re butchered when they’re young, but they’re still living a very good life before butchering. And the restaurants loved it. They loved that humane aspect. Like anybody could come to my farm and the animals were in very good conditions, not factory farming at all.

Brian Pruett: [00:14:06] So you should do the chicken thing now, especially with the price of eggs.

Kelly Nagel: [00:14:10] Absolutely. I would adopt. Can I name the chicken that I adopt because I would name her Diana Ross just so you.

Brian Pruett: [00:14:17] Yes. Yes. So. Well, first of all, Stone, a pretty cool I mean, I know I’ve known Jo’El for a while and but her daughter, I wanted her to be on the show. So you have a daughter. Very proud of you, Mandy Rose, Shout out to Mandy.

Jo’El Lapp: [00:14:30] Thank you. You know. Yeah. That’s so funny, because she’s the type of kid where teachers will come up to me and be like, Oh My God, your.Daughter is amazing. She is such a nice kid. And I’m like, Are we talking about the same kid? Because it’s always the mom doesn’t see that side all the time, you know?

Brian Pruett: [00:14:47] So I’m curious to the convention of states that you’re the state director of. Sure, sure. What that is.

Jo’El Lapp: [00:14:53] All right. Convention of States is a national organization that is centered around Article five of the Constitution. So Article five of the Constitution allows the states to make proposals to amend the Constitution because you know how Congress can do it, where they make proposals. Then it comes back to the states and then 38 states need to approve it and then it becomes an amendment. Well, the states can do that, too. So the states can actually bypass Congress completely. And that’s if you’ve been paying attention. Congress isn’t going to regulate themselves. So convention of states has three main issues term limits, fiscal responsibility, and limit government overreach. So I can’t see any of them voting for term limits. Sure as heck can’t see any of them reducing their fiscal spending. And I sure as heck can’t see them reducing the amount of how they get into your business at home. I mean, they’re they’re regulating everything from what light bulb you can have in your house to what kind of toilet you can have. So we really want to push back on some of that and maybe get rid of some of those ABC agencies and, you know, save some money because why do we need to duplicate the Department of Education and Department of Energy, the Department of Transportation? We have all that and in every state has that. So why do we need to duplicate it? So I think the biggest two questions and answers is who should make the decisions and where should the decisions be made? You know, it should be made here.

Brian Pruett: [00:16:21] So if you had a lot of stuff coming up lately with that supposed outlawing of gas stoves.

Jo’El Lapp: [00:16:29] You know, it’s the ridiculousness of it. The. Legislators can throw anything out that they want. And if you look at some of the stuff that doesn’t get media attention, it’s all just ridiculous, the stuff that they come up with. So, I mean, it’s not going to happen. They can say all they want and they like the publicity. They like standing up and making a name for themselves. I mean, that’s how they get reelected. But yeah, it’s it’s not going to happen.

Brian Pruett: [00:16:55] That’s good to know, because I like a good gas stove.

Stone Payton: [00:16:59] So do I. It’s so much easier to cook on. And I do a lot of cooking.

Jo’El Lapp: [00:17:02] It is it’s much easier to regulate the heat. And I like a gas stove.

Brian Pruett: [00:17:05] Although you don’t want me cooking because I might burn down the place. You have a passion, obviously, for. For change, for people, but also for animals as you share with your farm. But you do a lot of stuff for at risk dogs. Yes, sure. Well, first of all, what is it that at risk dog.

Jo’El Lapp: [00:17:23] A dog that is dropped off at an animal shelter? Pretty much the animal shelters in Georgia are to the max. Those there’s oh, my gosh, hundreds of dogs being euthanized. And it’s just really irresponsible ownership. The dogs that are in the animal shelters are not there for the most part because they’re bad dogs. They’re there because humans pretty much suck. I mean, I really don’t have another way to say it. You know, when people drop off their dog because they’re getting a puppy for Christmas, how do you even wrap your head around that? And it happens all the time. As soon as they start advertising puppies around Christmas time, the animal shelters just get so full because people just, Oh, I want a puppy now. And these dogs come into the shelters and they’re I mean, they’re just they’re heartbroken because you’ve taken them away from their family, you know, So they’ve been removed from their family. Now they’re in this really obnoxious, horrible. If you’ve never been in an animal shelter, it is the most stressful environment you can’t even imagine. All the dogs are barking. All the dogs are terrified.

Kelly Nagel: [00:18:29] As some of.

Jo’El Lapp: [00:18:30] Them show aggression because they’re so scared. Just so scared. So what fostering does is it pulls the animal out, gives it a chance to unwind. You get to see what the dog is like. Do they like kids? Do they like other dogs? Do they like cats? Do they chase just all the little nuances? And right now I have actually I’ve got two foster dogs at home and one of them she came to me. She’s a bully, a Grabe, She’s a great pit bull and she’s a year old and she is the biggest knucklehead you’d ever want to meet in your life. But she’s she came to me at only about £40, and she should be about £60. So she was literally a walking skeleton. But she’s had no no socialization, no training, no nothing. So she is like literally the Tasmanian devil. She’s just she’s got so much energy. She just wants to go, go, go, go, go. So she’s actually the rescue is helping me raise money for her to send her for training. So she has a chance because she’s the sweetest girl you’d ever want to meet. But you know, she she’s a sled dog on a leash. And, you know, she’ll jump four feet in the air to get the bowl of food out of your hand and just little things like that. So she’s going for boot camp for three weeks. And and the rescues do all that for you. So people complain about spending money, you know, three or $400 on a rescue dog. But the amount of you’re getting a dog that’s been through all the paces, it’s usually house trained and leash trained. And just all those kinks are worked out and you don’t have to housebreak it and, you know, do all the stuff with the puppy.

Brian Pruett: [00:20:14] So a couple of months ago, am I correct that you actually drove some dogs to Virginia yourself?

Jo’El Lapp: [00:20:18] No, I didn’t drive them. I rescued them from a bad situation. It was a mom and four puppies. They were two weeks old. Actually. The the woman who owned them, she just she dropped off the dog. Her name was Jasmine and her for two week old puppies and just said, I’m sick of her having puppies. Well, hello and get her fixed. But she just dropped her off and the dog had obviously had many litters and she was gray around the muzzle. And here she is with her puppies just being dropped off at Bartow Animal Shelter. I mean, it was it was a horrible situation. So the mama was having a hard time lactating because of the stress and everything. So I just they called me and I went and I got her and I brought her back to the house and I. Put her up at that point. It was over Thanksgiving. And besides my three dogs, it wound up being 11 dogs in my house over Thanksgiving. It was lucky I’m still married.

Brian Pruett: [00:21:16] Or there’s got any food left.

Jo’El Lapp: [00:21:18] But yeah, they I just kept her for a week. And that’s a lot. A lot of times what it is, you just keep them for a couple of weeks until they can transport them out of Georgia because there’s a massive push to get dogs out of the south, because in other states there’s just a different mentality, you know, about getting your dogs fixed and proper, taking care of them and not chaining them outside. And they’re just treated better in other states or just the South in general, just has has a hard time with how they treat animals.

Brian Pruett: [00:21:49] So how hard is it to foster and find new homes? And I’m sure you get attached to them. So how hard is that?

Jo’El Lapp: [00:21:54] It’s hard, but you have to look at it. You have to just weigh it. You know, you’re saving their life. And when you get them into a new house and I am not fully responsible for getting them into a new house. The rescue does most of the heavy lifting. But, you know, you get pictures and you find out how they’re doing like that. Mom I just told you about, she just got adopted and it was just oh, my gosh. I mean, in her later years that she’s found a she’s with an older couple and she just looks so happy and it’s like, okay, that’s it’s worth it.

Brian Pruett: [00:22:25] Well, you also have a passion for helping people. And you guys are doing that with your business of travel by John and Joel. So share a little bit about your travel agency.

Jo’El Lapp: [00:22:34] Well, my husband and I have always just loved to travel and I’m like really OCD with doing our travel. You know, just everything’s very detailed. I mean, we would go around Disney and I had an itinerary at Disney so that we got into the rides at the perfect times and we just just really, really detailed. And so we started traveling by John and Joel and we put together trips that are customized. It’s kind of funny that you said that we’re talking about this because I just got an email from somebody that we know from Cartersville Business Club and she’s like, Well, I know you guys do packages and sales. Like, I never said that, but we don’t. I mean, we if you if we know what you’re looking for and it happens to come up as a special or a package, obviously we’ll, we’ll put you in that direction. But like right now, I’m planning a two week trip to Italy for somebody as a honeymoon. So and it’s it’s morphed from, you know, a couple cities to being out in a villa in the country and just having a rental car. So we just take whatever the client wants and just make it as special as possible.

Brian Pruett: [00:23:40] What’s the biggest myth about travel agents.

Jo’El Lapp: [00:23:44] That you’re going to be paying more to hire a travel agent? I mean, most before COVID, most travel agents did not charge a planning fee, But then after COVID, most are because when COVID happened, if you had say, let’s just say you had 30 trips planned for people, you now had to plan and cancel all of those trips. So you put all the work into planning them. Now you’re putting all the work in on planning when you didn’t get paid for anything. So it was it was a real hit to the industry. So I think now it’s like 70% of agents are traveling, know, doing a planning fee. But that planning fee, we sell insurance with all of our trips. So I’m now if you have to cancel, I’m now getting your money back for you. So it extends way beyond the trip. I’m getting that money back, lost luggage, switched airlines, whatever. I mean, I’ve had people message me in other countries and want to change their plans. Well, they they decided they want to do something else or go somewhere. And we’re changing that for them in real time so that their their vacation continues without a hitch.

Brian Pruett: [00:24:59] Does that fee vary, I guess, with the different travel agents, or is it kind of.

Jo’El Lapp: [00:25:02] Across the board to say, no, It does vary. I mean, some are a little they’re very proud of their planning fees, but it just depends.

Brian Pruett: [00:25:14] I had a question. I just kind of left me. Oh, I know what it was. If somebody is looking to travel and can you give any tips? I mean, I know people think about, you know, what can you do? Is there still people worried about COVID or any just any tips you can give somebody about the travel route now?

Jo’El Lapp: [00:25:29] Travel right now is tough. The airlines are overbooking. See, what happens is there’s so many different suppliers that sell travel. So you’ve got your Expedia’s your Travelocity’s you know just go online and search airlines and everybody selling airline tickets, everybody selling hotels and they overbook. So traveling with air right now is really difficult. So if you’re going somewhere, you know, well, there’s two things. You know, try, try, try to get a direct flight because they will lose your luggage, I guarantee you. And secondly, if you’re if you’re flying, just, you know, do like a Google flight search and try to find the you know, the if you do Google flights, you’ll see all the flights that come up and you want to be on. The earliest flight possible so that if your flight is canceled or you’re bumped, you can try to get on later flights. Otherwise, you’re going to be you know, if you try to get like a 10:00 flight, you’re going to be staying somewhere overnight, you know, until that flight goes out the next morning. So try to get on the earliest flight as possible because you just might have a long day at the airport.

Brian Pruett: [00:26:41] If somebody wants to get a hold of you for travel, how can they do that?

Jo’El Lapp: [00:26:45] They can go to jlapp travels dot com. So it’s Jlapptravels.Com and we’re on Facebook and Instagram at at jlapp travels.

Brian Pruett: [00:27:01] On the convention of states. Can people also get a hold of you in case they are concerned about any of that stuff.

Jo’El Lapp: [00:27:06] Yeah. Yeah. They can go to convention estates dot com and there’s a petition there. We ask that you sign the petition and what that’ll do is that’ll go to your legislator, your state legislator and let them know, hey you know, I really believe in all of this. So let’s make sure that Georgia supports it. Georgia’s was the first state to pass the convention of states resolution, and we have 19 states right now. We need 34. We’ve got nine on the docket this year. So we were we were involved in 450 elections last year or not last year, but this past year, in order to get more friendly legislators to pass the states that we’re holding out. So I think it’s going to happen pretty soon.

Brian Pruett: [00:27:47] Wow. You know, STONE Every time I listen to a show, I keep saying one word over and over, and that’s awesome. But I know what else to say when the when you hear these stories.

Stone Payton: [00:27:55] It sounds like a perfectly descriptive word to me. It is awesome. I think it’s incredible what these ladies are doing. What a pleasure to get a chance to visit with them and have them share their story.

Brian Pruett: [00:28:05] Yeah. So, Jo’El, thanks for again for coming. Do you mind sticking around for this next young lady?

Jo’El Lapp: [00:28:11] Absolutely not.

Brian Pruett: [00:28:12] All right. All right. We now have missed Kelly Nagel from Nagel’s Bagels to the show. She is I like what she says, Stone. She’s the carb dealer. And you can tell that I like carbs.

Kelly Nagel: [00:28:23] So don’t we all.

Brian Pruett: [00:28:25] Yes. Kelly, thanks. Thanks for taking your time to be in here as well this morning.

Kelly Nagel: [00:28:29] Absolutely. Thanks for having me.

Brian Pruett: [00:28:31] So I know you have a giving heart. You do a lot of stuff. So first of all, just share. I know you have a marketing background, but share how Nagel’s Bagels got started.

Kelly Nagel: [00:28:40] All right. Well, yes, I was in the business development marketing world very diversely. I did fundraising for nonprofits for a long time. I worked and actually produced content as well as did marketing for a thread and stabilizer company. I do. I am a seamstress. I do so as well. So that was there. I did it for a credit union for a little while and then I was working for a credit union when COVID and this whole thing hit. And and I got laid off because, you know, if your job is to go out and network and talk to people, you know, you can’t do that anymore during that time, allegedly. And so. Parallelly is that a word.

Brian Pruett: [00:29:32] Now.

Kelly Nagel: [00:29:33] That it communicated right? So at the same time, so my husband has had a long and amazing career with pharmaceutical companies. He is a subject matter expert in how your data is supposed to look when it gets submitted to the FDA for a clinical trial. So he has worked directly with pharmaceutical companies or has been a consultant and worked for Oracle. You know, just making that data look the way it’s supposed to look. And as you could probably guess, that was a lot in front of the computer. And Rich really just wanted something that was completely different as a hobby. It was supposed to just be his hobby. I just want to say that very clearly that this was supposed to be a hobby surprise. And and he was always obviously our last name is Nagel. He was always kidded with, you know, Oh, Nagel bagel. It was a little chubbier in middle school. And and then we had always said, Oh, wouldn’t that be fun? We could have a bagel. You know, Nagel bagel is a bagel company. Never took it seriously. I actually hate to bake. I’ve been fired from the bakery several times. And but he was like, I’m going to see if I can make a bagel. And he researched. He’s good at that and did watch some YouTube videos. And then he made the worst bagels in the entire world. I mean, oh, my gosh, they some of them couldn’t have even been a bagel. It was like a boat anchor and.

Brian Pruett: [00:31:07] Sell.

Kelly Nagel: [00:31:07] Them. Yeah, right. And so but he kept that was actually a really good thing to happen because he was like, well, this isn’t going to beat me. I’m going to figure this out. And so he kept trying. Kept trying. And then. They he started getting good and we were giving them to friends and things like that. And one of those friends that tried happen to be the person that runs the Cartersville Farmer’s Market. And so she called us and said, By the way, you have a booth at the farmer’s market. We had no idea what that meant. Like, we didn’t know, Is that good? Is that bad? But we figure we should bake. So we took 6 hours and baked 12 dozen bagels and we sold out in less than an hour. And at this point, this was 2019. At this point, I’m still thinking we’re this is just a good hobby. Like this is going to pay for some vacations that we can use John and Joel to help us plan, buy some more books, because that’s like my fantastic hobby is I and we should probably talk like, you know, but and, and then it just kind of started snowballing. And we kept at people kept wanting more bagels and and cafes and restaurants were wanting to sell our bagels and coffee shops. And so, so now we’re back at 2020 and I got laid off and our a friend and CPA said, if anybody can make this happen, y’all can just go for it 100% and make it happen. And that’s what we did. And we opened our new bakery and cafe in June in Cartersville, 125 West Main Street. And it’s so now we have a actual cafe, we have a full bakery that we can do both wholesale catering and support the restaurant. And, and this is what we do full time, both of us, which is awesome and scary and all those things.

Brian Pruett: [00:33:14] Have you seen a bagel that’s become the popular bagel?

Kelly Nagel: [00:33:18] Well, the looking at the stats, you know, our is the most sold bagel is the everything bagel in the plain bagel. And those are the most common. Most people know those. And so those are probably as far as actual sales. But I would say we do some unique things because we’re not Yankees. I say that term lovingly and we’re also not Jewish. So we don’t have like we don’t have to hold to this ancient recipe that great grandfather told us, and this is how you make bagels, because this is just the way it’s done. So we do some things that are different, a lot of things actually. And so we have a Asiago Jalapeno bagel that’s very popular.

Brian Pruett: [00:34:04] It’s very good, too.

Kelly Nagel: [00:34:05] Yes. And our maple bacon, which our youngest daughter actually came up with, was the maple bacon bagel. That’s probably the other one. That’s our unique that’s popular.

Brian Pruett: [00:34:14] So it’s not just flavors in cream cheese. You guys can make bagels, sandwiches and stuff as well.

Kelly Nagel: [00:34:19] Absolutely. And that’s part of what we do differently with our bagels is we have everything is natural. We don’t have a single preservative or anything artificial in the entire place. I could go off on my soapbox on that, but I won’t. We use the best flour. We use local honey, that is, you know, we use raw organic sugar, we use special oil, everything. So it’s actually good for you. But we also have Millie, who is our sourdough yeast starter. And Millie is what is the yeast? It’s in every bagel. And that actually that process and the proofing process we use makes them softer. And so they’re easier to make into sandwiches and to use, you know, in other ways than just like your regular bagel with just cream cheese. Although we do have that.

Brian Pruett: [00:35:12] Yes, you can get that because that’s one of my favorites is the blueberry that you have. Yes. So another cool thing that they’ve got in stone is they have a bagel bus, which, if I’m not mistaken, you got got you actually got that and brought up from another country.

Kelly Nagel: [00:35:24] Yes. So my husband is from Southern California and grew up in the bad part of Los Angeles.

Stone Payton: [00:35:30] That is another country, right?

Kelly Nagel: [00:35:31] Yes, that is actually completely different culture. He was it was very funny to when he moved here. And even though it’s been like 15 years that we’ve I grew up here, but we I brought him back after we lived in California. I still can use the excuse when he does something wrong. Well, you know, he’s from California and people are like, oh, yeah, that makes sense. That makes sense. But yeah, so we he’s always loved vintage VW busses and bugs and you know and we’re both car people anyway And so he actually commissioned a 19 6823 window VW Microbus and we had it restored in Brazil and brought over and got that in August I believe and it’s a. Bryant because it was fully restored, and yet he is in the garage every day doing something. And every day Amazon sends something and it’s for the bus. And I was like, Huh? Just thought it was fully restored.

Brian Pruett: [00:36:36] Which his baby. He’s got to take.

Kelly Nagel: [00:36:37] Care of it. Absolutely. Absolutely. We do love it, though. It’s a great, great thing.

Brian Pruett: [00:36:41] It’s a conversation piece as well.

Kelly Nagel: [00:36:43] It is. It’s a great marketing piece, quite frankly. I mean, people come in and they’re like, hey, I saw the bus. And so I decided to come and try a bagel.

Brian Pruett: [00:36:52] You guys actually sponsored our breakfast at the golf tournament That helped in September for Aces Youth Homeward Experiences Foundation. And if I’m not mistaken, that might have been the first event you brought the bus out to.

Kelly Nagel: [00:37:01] It was it was the first event. He was a little nervous driving it that far and everything, so but it went great. He and of course, got a great reception.

Brian Pruett: [00:37:10] Yeah, the golfers loved it. They couldn’t they just kept wanting to talk about they didn’t care about the bagels. Well, they did, but after they wanted to talk about the bus.

Kelly Nagel: [00:37:16] It’s true. It’s true. We get that a lot.

Brian Pruett: [00:37:18] So I know you have a big heart for giving as well. And you shared a few months ago at a luncheon about a nonprofit or program you want to do eventually with the bagels. Can you share share that?

Kelly Nagel: [00:37:31] Absolutely. As part of our vision statement, actually having, you know, having a marketing background, of course, we wrote, you know, a marketing plan, a vision statement, mission statement for needless bagels. And part of that is that we want to end hunger in every community where we are, have a presence, and we get that. That’s a big goal. We’re okay with that. With why? Why dream if you don’t dream big, right? And so as a part of that, we support organizations that feed people. So currently the big ones we do are a good neighbor, homeless shelter. We support backpack buddies and we support Live 2540, which is the love shirts that you’ve seen all around. And those are organizations that feed people. And eventually we would are. One part of that vision is to have our own nonprofit or arm, you know, of our business and it be called Bagel on the Hook because in Eastern Europe, every bakery, they buy their bread every day over there and you go in and you can buy a loaf of bread and then you could buy another loaf for the hook. And then when somebody else comes in to the bakery, if they don’t have any money, they just ask the proprietor, Do you have any bread on the hook? And if they do, no questions asked, they grab that bread off the hook and give it to the person. And so it just feeds people. And I don’t know, I just can’t make the basic sustenance of life, which is bread, and then not be giving that bread to people who are hungry. It’s ridiculous that we live in this country and there are still people that go home and don’t know where they’re going to eat their next meal. And that is, quite frankly, our irresponsibility as humans. And so we to we want to rectify that, not to make people feel bad, but just I just think people if people see more people doing it and if they see how easy it is, then they want to follow suit. And so that’s that’s how that’s how we do it.

Brian Pruett: [00:39:37] So you just mentioned the good neighbors, homeless shelter and backpack buddies, and you and Rich are taking part and the dances with Dancing with the Stars. Share what that is and how can people support you?

Kelly Nagel: [00:39:48] Yes. So I. Kondracke into dancing with me for the Cartersville Dances with the Stars. So we will be dancing as a couple. The event is actually March 4th, but up until then, every couple that’s dancing has to raise money. And Brian, you won’t be this doesn’t surprise you how competitive Rich and I are. So we’re like, oh, we want to raise the most money. And so we are doing several fundraisers and things as well as dancing several hours a week. Practice, y’all. I don’t even have to go exercise anymore. Just that in and of itself is so much exercise and quite frankly, so much fun to be able to do and do together. It solves a lot of arguments in our house that, you know, we can you know, you can’t be mad at somebody after you’ve danced with them for that long. And so that’s fun. But but yeah. So we they. The event goes to good neighbor homeless shelter and backpack buddies in Cartersville, Georgia. And if you don’t know what those do. So good neighbor homeless shelter has a an emergency shelter as well as transitional housing. They also help straight. They do a street program out of there. And it is the epitome of teaching someone to fish instead of giving them a fish. Guests come in that are you know, in situations like what Tony was in, they had no idea that they would be. I mean, so many people have no idea that they are one incident away from devastation and they can walk into this place that is a home and they are a guest and they are given education and they’re giving the resources on how to get back on their feet and they’re able to stay there for up to 10 to 12 weeks.

Kelly Nagel: [00:41:50] And there they get a job and they’re helped with how to do all those things. And I mean, there’s so many roadblocks to people if they don’t have a driver’s license or lost their driver’s license or Social Security card and, you know, just having help to get all that is awesome. And then to the point that then there’s transitional housing to help them get back on their feet that way. And and and it’s just there’s so many success stories. I met a guy a few years ago who was at the shelter, came in destitute. He had been living on the street for a long time, and he left the shelter as a manager of a fast food restaurant. And he was actually moving to, I think, South Georgia because they had transferred him to take over another store within this thing. And that that story is common with Good neighbor. So they’re not you know, they’re feeding people, obviously, and all of our leftover bagels for the day go to them. And but they’re also helping people get back on their feet and backpack buddies. A backpack goes home with children who don’t have any food. The only meals they get are at school and a backpack full of nonperishable food goes home with them on Fridays to feed them and most likely their family over the weekend. And it’s very discreet program. People, you know, other kids don’t know it’s happening. And that way they’re able to eat and still have some dignity and they do feed them over the summer as well.

Brian Pruett: [00:43:28] So, you know, let’s see, Wednesday night I started the first charity trivia giving back event and Good neighbor homeless shelter is going to be February’s. Yes. So make sure you put February 22nd, come to Saint Angelo’s, enjoy a great buffet, a great organization, and I’ll be doing backpack parties later in the year. So.

Kelly Nagel: [00:43:49] Yeah. And so rich and I’ll be there to to cheat so we can win.

Brian Pruett: [00:43:53] Yeah, we the trivia. I’ll make sure that all the phones get taken next time. So.

Kelly Nagel: [00:43:58] Yeah, that’s a good idea. That’s a good idea. So can I do a shameless plug for people to give money to our.

Brian Pruett: [00:44:04] Sure, go.

Kelly Nagel: [00:44:05] Ahead. All right. So if you text 4144, four, if you text the word Nagel in AGL to 41444, it will send you a link that you can donate to us so that we can raise the most money.

Brian Pruett: [00:44:19] There you go.

Kelly Nagel: [00:44:20] We’ll get a trophy for that. So.

Brian Pruett: [00:44:22] Well, there’s I mean, you’re doing a lot anyway, but you also have a heart for helping other small businesses. And you are the new president for the Growth Business Association for this year. So first of all, congratulations on that.

Kelly Nagel: [00:44:35] Thank you. That gave me a tiara. It’s the only reason I did it.

Brian Pruett: [00:44:38] There you go. Share a little bit about the ABA and how people can get involved with that.

Kelly Nagel: [00:44:43] Absolutely. So, yeah, the Acworth Business Association was integral in helping get Nagel’s Bagels started. I had been involved when I had worked for the credit union and met a lot of just amazing people. And I and so when I got laid off and said, Hey, this is what we’re going to do, we’re going to make it work, that organization was like the people, you know, that are members. They were like, What can we do? How can we help? And they really helped get us off the ground and continue to support us, which is amazing. And so my theme for this year, our goal with Acworth Business Association, is facilitating connections. We want to connect people with other people. One of that is that we have lost connection with humans because we had we do have that silly phone and we think that we’re really connecting people when we’re not. And so I want people to get face to face with other people and get vulnerable and, you know, really get real connection. But also I adhere to the business philosophy that Zig Ziglar says, and he says, if you can have anything you want. As long as you help enough other people get what they want. And so that’s what we do and that’s what we push for people to do, is, you know, you’ve been in business for a long time, Brian, so somebody who’s just starting out, you give them an hour of your time and hey, this is this is some mistakes I made. These are some right things I did. Here’s some connections. You’re amazing at connections and, you know, here’s some connections. I have to help you get started. I mean, those things are invaluable. And I mean in that what we’re supposed to do just as humans helping other humans.

Brian Pruett: [00:46:24] Absolutely. I mean, that’s I think I share this, but obviously my passions are are fundraising and sports, but connecting others is my other passion. And it’s just you get it high when you can see those connections and they work with other people.

Kelly Nagel: [00:46:36] Absolutely. Absolutely. Speaking of sports, I do feel like we need to ask Joel if she is in the Buffalo Bills Mafia. Oh, okay. Think. I mean, they kind of forced us all to be in it because of, you know, DeMar Hamlin, which I love and I’m glad he’s doing well. But isn’t it like the Mafia to, like, force us to be seafaring today? So I know I knew you were a Bengals fan. That’s why I was, like, making sure you didn’t bring the enemy into this room.

Brian Pruett: [00:47:03] Well, you can be frenemies.

Kelly Nagel: [00:47:04] Okay.

Jo’El Lapp: [00:47:05] All right. Yeah. My parents had season tickets for, like, 33 years for the Bills Games? And when you’re a Bills fan, you’re a fan because you’re going, you know, they’re shoveling off snow right before you sit down.

Kelly Nagel: [00:47:18] It’s ridiculous. I mean, they know they live in Buffalo, right? Like they know it snows there.

Jo’El Lapp: [00:47:25] And they go to season. Yeah.

Kelly Nagel: [00:47:26] I mean, we have a dome and we’re in Georgia. I’m pretty sure Tampa’s is a dome, isn’t it? No, not anymore. No.

Jo’El Lapp: [00:47:33] Once in a great while, my dad would take me to a game and we would have to pack, like, tons of newspaper to have, like, sit. I mean, it was like it was an endeavor to get ready for the game. It was. It’s very hardcore. So I spent my whole life like, my my whole my entire childhood was organized around home games.

Kelly Nagel: [00:47:52] Well, that I mean, that makes sense.

Jo’El Lapp: [00:47:54] Go on vacation. No, you can’t go to a friend’s house. There’s a game on. So I’m not really a very big Bills fan. My husband still watches the Bills, guys, but I’m just on my phone, you know, on Facebook.

Kelly Nagel: [00:48:05] All right. Well, yeah, I got married. They did. We chose the date of our wedding because it was a bye week for Florida State. So I get it.

Brian Pruett: [00:48:14] So nothing more cool or cooler? Is that a word? It is. You put food in, but nothing more cooler than women in sports, right? So, absolutely.

Kelly Nagel: [00:48:22] I unfortunately know more about sports than most humans should. So we won’t unless you want to do a whole hour on sports. We’ll have.

Brian Pruett: [00:48:28] Another show on.

Kelly Nagel: [00:48:29] That. All right.

Brian Pruett: [00:48:29] Sounds good. So somebody wants to get a hold of you for some catering or you also do a program, which is pretty cool with the bagels that have a company wants to send a thank you to their customers. You will do that as well. Sure. About that real.

Kelly Nagel: [00:48:43] Quick. Yes, absolutely. We do great bagel boxes. And it could be just bagels. It could be bagels and cream cheese. It could be like a bagel charcuterie box. And yeah, if you want to send thank you gifts to clients or whatever, we can do that. We can deliver them, packaged them, use your specific label, help design a label, all those things. And we have different price points for that, you know, depending on how much you want to thank them, you know, are you $10 happy with them or $75 happy?

Brian Pruett: [00:49:10] I think somebody gave the idea for the label, didn’t they?

Kelly Nagel: [00:49:12] So, yes, Brian was very integral in helping me figure out what how to do labels and personalize them for everyone. So I do thank you for that. Sure. Yes. But yes, we also do catering. We can come to your event. We can put a bagel bagel, breakfast board or charcuterie board in your, you know, your bridesmaids and bride room, if you want that before wedding or for Super Bowl Super Bowl party, you need a grazing table. I got you, though. Yes, we do that as well as have you know, we have specials every day at the shop. It’s today’s Friday, right? So it’s a brisket. We use Jonny Mitchell. He’s a award winning smoker and he provides us our brisket every Friday and Saturday. We have brisket bagels and they are addictive.

Brian Pruett: [00:50:02] Are you hungry now, Stone?

Stone Payton: [00:50:03] I am starving, absolutely. I love brisket and so does my bride. Yes.

Brian Pruett: [00:50:08] So again, if somebody wants to talk to you about catering, how can they do that? Or if somebody wants to talk to you about the Acworth Business Association, how can they do that?

Kelly Nagel: [00:50:16] Yeah, So anybody can go to our website. We it’s Nagel’s Bagels, Dot Co or Nagel’s bagels and brews because we do have beer and wine. So nagel’s bagels and brews. You can find us on Instagram, Facebook, all those as well as just you can just email me Kelly K l.y at Nagel Unlimited dot com.

Brian Pruett: [00:50:44] So the last couple of shows started the new Year. I think I’m going to do this all year long, though, is I want to ask you guys to share. You’ve already shared a little bit, but share either one word or something positive for this new year all year long that people should should do or live by. Tony let you start?

Toni Kirkland: [00:51:02] I would say that my words directly are worth and respect. You should respect yourself and know your worth and know that whatever room you walk into, you are worthy of being there and everybody starts somewhere. So don’t ever look down at yourself by comparing yourself to other people.

Jo’El Lapp: [00:51:25] Joel I would say be true, but be kind so you can absolutely stand up for what you believe in. You don’t have to cave, but just do it in a kind way.

Kelly Nagel: [00:51:34] Kelly Oh, that one’s good, both of them. So I always do pick a word every year. And my word for this year is not surprising. It’s connection. And I am all about connecting real with people, being vulnerable. All that, all of that. But I also I have I have ADHD, so I have trouble getting things done sometimes. And so I developed a thing called the Rule of three, and I write my list of all the things I think I have to do. And some, you know, sometimes it’s, you know, solve world peace or hunger or whatever. And then I pick three that I can do today, and I turn that piece of paper over. I write those three on there. And as long as I get those three done for that day, I don’t have to do anything else. And if you do the role of three Monday through Friday for a month, you get done 60 things, you check 60 things off your list. And quite frankly, if I can check 60 things off my list every month, I’m doing better than I am without that. So that’s kind of my my advice for this.

Brian Pruett: [00:52:36] Year, you know, doing this show. First of all, Stone, you and I have talked about this before, but it’s a great platform to get all these stories out there. Again, there’s so much negative in mainstream media. It’s great to get all this positive stuff out there. I’ve maybe I’ve had a long week and be tired and exhausted, but come Friday morning, man, I know I’ve got the shows coming up that are just incredible and being able to share these these stories. So everybody out there listening, remember, let’s be positive and be charitable.

 

Tagged With: Nagel's Bagels, The Hidden Bookshelf, Travel by Jon & Jo'El

BRX Pro Tip: Tweak Your Customer Onboarding Process

January 23, 2023 by angishields

Rome Floyd Chamber Small Business Spotlight – John Bailey and Severo Avila with the Rome News Tribune

January 20, 2023 by angishields

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Tagged With: Amber West, Broad Street, Hardy on Broad, Hardy Realty Studio, John Bailey, Pam Powers-Smith, Rome Floyd Chamber, Rome Floyd Chamber of Commerce, Rome Floyd County Business, Rome Floyd Small Business Spotlight, Rome News Tribune, Severo Avila

The Hardy Realty Show – Alli Mitchell with the United Way of Rome and Floyd County

January 20, 2023 by angishields

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Tagged With: Alli Mitchell, Brooke Brinson, Hardy on Broad, Hardy Realty, Hardy Realty Show, Hardy Realty Studio, Rome News Tribune, The United Way of Rome, United Way of Rome, United Way of Rome and Floyd County

BRX Pro Tip: Use Souvenirs to Elevate Customer Experience

January 20, 2023 by angishields

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BRX Pro Tip: Use Souvenirs to Elevate Customer Experience

Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, there are a lot of little things that add up and actually sometimes become big things. One of those is using souvenirs to elevate the customer experience.

Lee Kantor: [00:00:18] Yeah. I think souvenirs or mementos are a great way to surprise and delight a prospect or a client or anybody affiliated with your service. At Business RadioX, we leverage souvenirs in a couple of ways. Some of them are obvious, some of them are a little less obvious.

Lee Kantor: [00:00:37] One of the simplest ways that we create a memento of the experience is we take photos in the studio. Our guests love to take pictures of themselves in front of the microphone that has our logo on it, with the headphones on, in the studio, with the other guests on the show. It’s something that they happily do, they gladly do. They take their picture. They share it on social media. They’re proud of it.

Lee Kantor: [00:01:02] And it’s something that helps us get our name out there and our brand out there. But it also helps them to show that they’re a business or a business person that’s doing something that is worthy of media attention. So, it’s a win-win situation. In a short period of time after every show, it becomes a photo session and there’s lots of photos being taken.

Lee Kantor: [00:01:24] Another thing that Business RadioX does that we’ve done almost since the inception of the company is that we give out coffee mugs with our logo on it as kind of a trophy for their appearance. You know, a lot of times we say, talk show guests get talk show mugs. And that’s something that we only offer guests of our shows. We don’t sell the mugs to the public. So, the only way to get a mug is to be a guest on one of our shows.

Lee Kantor: [00:01:53] And because of that, so many people, I’ve been into so many offices, where that mug is their favorite mug. That mug is proudly displayed on their desk. They love the mug. It’s meaningful to them. And it kind of locks in our brand as a trusted resource in their mind, something that they are proud of. And it’s a great conversation starter for themselves and for us. So, think about it. What souvenirs can you create for your clients to bond them to you and to help them remember you more fondly?

Renee Dierdorff & Amy Guest with Austyn Guest

January 19, 2023 by angishields

Austyn-Guest
Cherokee Business Radio
Renee Dierdorff & Amy Guest with Austyn Guest
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This episode was brought to you by

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ReneeDierdorffAmyGuestRenee Dierdorff & Amy Guest are co-founders of Empowered Youth Entrepreneurs, a 501(c)3 organization.

Our goal is to empower kids with resources & education to grow their entrepreneurial spirit.

Follow Empowered Youth Entrepreneurs on Facebook and LinkedIn.

Austyn-Guest Austyn Guest is a young entrepreneur from the The Kid Biz Expo program.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Broadcasting live from the Business RadioX studios in Woodstock, Georgia. It’s time for Kid Biz Radio. Kid Biz Radio creates conversations about the power of entrepreneurship and the positive impact that journey can have on kids. For more information, go to Kid Biz Expo. Now, here’s your host.

Stone Payton: [00:00:29] Welcome to this very special edition of Kid Biz Radio. Stone Payton here with you this morning. And we have a studio full. We’ve got some young entrepreneurs and we have the folks who are behind the scenes running this marvelous organization, Renee Deardorff and Amy Guest. Welcome back to the studio.

Renee Dierdorff: [00:00:48] Hello.

Amy Guest: [00:00:49] Happy 2023.

Stone Payton: [00:00:50] Yeah.It’s going to be an exciting season. I’ve missed you guys. You know, I went chasing Elk in Kentucky for a couple of weeks, and so I’ve been out of pocket and I actually got back in time to go to the gala. But the only thing I harvested, no elk, was a terrible cold. I didn’t want to get anybody sick. So that’s why I didn’t go.

Stone Payton: [00:01:10] Well, I really wanted to attend. I’m looking forward to future events and I want to talk about that in a little bit. But get me up to speed on the gala. How did it go?

Renee Dierdorff: [00:01:19] It was awesome.

Amy Guest: [00:01:20] It was so much fun. Oh, my goodness. It all came together somehow.

Renee Dierdorff: [00:01:24] We had a great time. We held it at Woodstock City Church and we appreciate them letting us use that space. And we have beautiful over 100 people there.

Amy Guest: [00:01:35] And Kevin Williams from Chick fil A was a great speaker. The kids were really engaged in his his speech and conversation. He was very entertaining. So that was that was the highlight for sure. Yeah.

Stone Payton: [00:01:47] Fantastic. And we are going to talk about some upcoming events before we close, because I want to make sure that our listeners kind of have that calendar together. And can they also go to the website and see upcoming stuff and what’s the website again?

Renee Dierdorff: [00:02:00] It could be Zappos.com.

Stone Payton: [00:02:02] Well, that’s handy.

Renee Dierdorff: [00:02:03] Yeah, we might try make it easy.

Stone Payton: [00:02:05] And then as early as this Sunday afternoon, I’ve got it on my calendar and I would like to attend if I can. You’ve got a workshop and the kids are going to play a very active role in actually facilitating this workshop.

Renee Dierdorff: [00:02:18] Yeah.

Amy Guest: [00:02:18] Yes, that is correct. So this Sunday at 3:00 right here at the Innovation Spot, we will be hosting the first of the year’s workshop on brainstorming and it will be led by our older, more seasoned kid partners, one of which we have in the room, Austyn,

Austyn Guest: [00:02:36] Hello.

Stone Payton: [00:02:37] Hello, Miss Austin. So are you ready for this workshop? Have you thought about what you’re going to say or questions you might ask?

Austyn Guest: [00:02:45] I have thought about a few questions to ask. Have begun to think about how this is going to go and what me and Laila are going to talk about and help these kids brainstorm about what they’re going to do and just some new ideas in general for the for the new year.

Amy Guest: [00:03:01] It’ll be a good place for kids who want to start a business but don’t know where to start or have a couple of ideas, a way to hone in on that kind of bouncing ideas off of each other, but also kids with businesses that maybe want to plan out some new things for the year. So it’ll be a good like open forum kind of.

Renee Dierdorff: [00:03:18] So they’ll be leading it, but it will be kids talking to kids and the parents can chime in, too, of course, because I’m sure they’ll have questions, especially if it’s brand new, which is totally fine because we’ll be there as well. Yes, but it’ll be very interactive. And we’ve done something similar last year. It kind of turned into that, which made us think about it was at the end of last year. It made us think about this one being a great way to start the year where these kids were just just the ideas that they had were amazing, and it turned into a really good conversation. So we’re looking forward to this one.

Stone Payton: [00:03:47] Great. And it’s okay if an old man with broken dreams comes in and gets re-inspired.

Amy Guest: [00:03:52] Absolutely. You’re always welcome. Yes.

Stone Payton: [00:03:54] Well, I’m looking forward to it. Well, you know, I thought that maybe for this edition of Kid Biz Radio, it might be a good idea to go back and get you guys to share what I call the origin story. How did it all get started? What compelled you to do it? Some of what you learned along the way, I know our listeners would be interested in. I certainly am. So yeah, please, please share that origin story with us, if you would.

Amy Guest: [00:04:22] Sure, we can do that. Let’s see. So two years ago, maybe a little bit longer, like two and a half? I don’t know. Anyway, my middle daughter is a dreamer, and she was going to run the world of cotton candy. She was going to rule the world. She decided she wanted to sell it. And I was like, okay, let’s figure this out. So we’ll I’ll take you to farmer’s markets in the area and you can sell your cotton candy. Her sisters were her employees. We all worked together. It was very fun experience. But then, of course, her sisters decided that they didn’t want to be employees anymore. They wanted to be their own business owners. So we figured out a couple of business ideas for everybody else than we were taking. So I was taking three girls to farmers markets, which of course led when your bestie has two daughters of her own and they see what their friends are doing, they’re like, Oh.

Renee Dierdorff: [00:05:20] Neat on this.

Amy Guest: [00:05:21] Action. Wait a minute. So then they had business ideas. So now we’re the two of us are taking. Five girls to farmers markets around the area and little tiny events that was it to like didn’t cost too much for moms to, you know, invest in their kids for this. The community was so supportive and very sweet. Everybody loved seeing kids working hard at something and, you know, doing something for themselves and running a business and trying something new. But also at the same time, we kind of felt that it wasn’t the the best avenue to showcase the kids. It almost felt.

Renee Dierdorff: [00:06:00] Like novelty, like, oh, isn’t that cute? Yeah, they were very nice about it, but it wasn’t. They were competing with.

Amy Guest: [00:06:06] Adults because adults do that for a living, you know, go to event event to support themselves. And we were just kind of like on the sidelines and we didn’t I don’t know. It just felt more like we needed our own venue. So we’re like, wait a minute.

Renee Dierdorff: [00:06:20] We could try.

Amy Guest: [00:06:20] This. We could try this. So light bulb went off and Renee and I are like, okay, let’s do a kid’s vendor event. Maybe there’s other kids in the area. I mean, we already got five. We’re halfway there, right?

Renee Dierdorff: [00:06:30] Yeah, we started by getting interest. You know, we asked the community if something they’d be interested in and people jumped all over it. So that kind of gave us a little fire there to make it happen.

Amy Guest: [00:06:39] So we hosted our very first kid Bizz Expo, just the two of us, August of 2021 at Seattle Baptist Church, and we had 27, seven kids. Wow.

Stone Payton: [00:06:52] 27 kids. That had to be encouraging.

Amy Guest: [00:06:55] It was so exciting. We had a DJ and Rene’s husband Adam is in the fire department, so he brought the fire truck and that was, of course, entertaining. We had a bounce house, food trucks and we just turned it into a fun community event. And if you know, we’re suitably is it’s it’s not close to anything. It’s not there’s no residual people come walking around. So we had at least over two 300 people that showed up solely for us based on our efforts, efforts, our marketing efforts, we were determined to make it an event for these kids. So we were very excited and exhausted.

Renee Dierdorff: [00:07:35] It was exhausting. It was so rewarding.

Amy Guest: [00:07:37] The feel, the environment of walking around and hearing the comments from the people, the spectators and the parents involved and the kids involved like you watch. These kids are like, I don’t know what’s happening at the beginning of the day. To the end of the day, like running the show, you know, and really feeling inspired and in the moment and just like proud of themselves. And then people walking around notice that and they’re engaging these kids and they’re wanting to know more and then asking us, is this we’re doing this again, right? Like, when is this happening again? And is this what you guys do for a living? And we’re like, Woo, hot. Yeah, but yet. So then we’re like, the next day, I guess we have to do this again.

Renee Dierdorff: [00:08:24] This something like.

Amy Guest: [00:08:26] People liked it. So we had a connection in Milton and we went over there to host. We did a holiday themed one in November, so just a couple of months later with how many kids did we have? Like 35, I think. Something like that, Yeah, 35 kids. And then that was even bigger because it was in a location that was like a live work play area. So people were able to walk around and they’re like, What’s happening over here? You know? And it became like an event. Yeah, we had Santa, we had face painting, ax throwing bounce houses, which was amazing. So with that, we’re like, okay, maybe we do have something.

Renee Dierdorff: [00:09:05] Then we thought about, well, we should probably make this a nonprofit organization. And then in December we applied for a51c3. We got that in March, and.

Stone Payton: [00:09:16] That seems like a very short window. I would have thought it would have taken much longer.

Renee Dierdorff: [00:09:21] Than we’re surprised.

Amy Guest: [00:09:22] But very surprised. Yeah, everybody told us it’s like, which is not I’m not minimizing it at all. It’s a lot of paperwork. But yeah, somehow we managed to push it through as quick as possible and they got it done. And that like three month window, which was great. Yeah.

Renee Dierdorff: [00:09:38] So I mean, like I say, the rest is history, but I mean that was not even a year ago that we got that. So last year we spent the year developing the foundation of the organization and we had three more expos. And you know, here we are.

Amy Guest: [00:09:52] And here.

Stone Payton: [00:09:53] We are. You have office space in this same facility that I’m in, the innovation spot. You’re over in the other building?

Speaker4: [00:09:59] Yeah, Yeah, we have an office now. We’ve been doing we had a numerous workshops last last year. We had the three big expos, one at the mill at Etowah. In April. We had our summer expo at the Woodstock Arts Green, and then we had our October expo last year alongside Crabapple Fest back at Milton, which was massive.

Speaker1: [00:10:25] So many people.

Speaker4: [00:10:26] Yes. So that was a lot of fun. So we’re, I think total between the expose of last year and workshops, we had over 150 kids involved in our program, which is amazing and super inspiring and exciting. So obviously we’re hoping for that continued encouragement. This year.

Speaker3: [00:10:47] We started the podcast.

Speaker4: [00:10:48] We started this podcast with Stone, which has been fun because what else have we done?

Speaker3: [00:10:54] The parades this.

Speaker4: [00:10:55] Summer we’ve done a couple of parades, which is just super fun for that, like exciting time, just like a low key cool thing where you get to throw candy at people. Yeah.

Speaker3: [00:11:05] We had our inaugural board of directors, so we got some amazing people that helped with that. We had ten workshops and I you mentioned the workshops. We were in round Canton magazine.

Speaker4: [00:11:13] We were the June cover of Around Canton Magazine with the beautiful cover girl next to me. She still loves me for that one.

Speaker3: [00:11:22] We presented to the community a few times with 1 Million Cups and also a Cannon business club, which was really fun.

Speaker4: [00:11:28] Yeah, it was.

Speaker3: [00:11:29] Good to try to get awareness out to the community of.

Speaker4: [00:11:32] Business leaders. Get in front of them.

Speaker3: [00:11:34] Yeah, yeah. And get in front of them. And because of that, I feel like we garnered a lot of support from the community.

Speaker4: [00:11:39] Absolutely.

Speaker2: [00:11:40] You really have gotten a tremendous amount of support from the Woodstock community, the Canton community and Cherokee County. All of these folks, they’ve really rallied, haven’t they?

Speaker4: [00:11:50] They have. It’s been I can’t even describe like to have other people believe in your passion and to support it. And it’s a it’s a great feeling.

Speaker3: [00:11:58] We attribute a lot of that momentum that we had last year to that because getting the word out and just supporting it and that helped us believe in ourselves, which helped us keep going. And it’s just this whole thing. So grateful is the best word, I think for sure how I was feeling, especially at the gala, just the accomplishments and, you know, just seeing all the kids in the room and we had them stand up and we got to applaud them and we got to thank our board. And just yeah, there’s a lot of people in that room that we were very proud to have there, and we were very grateful for their support all year.

Speaker2: [00:12:31] Yeah, and clearly the kids are learning and growing through this process. Do the two of you feel like you have been learning and growing along the way?

Speaker4: [00:12:41] Goodness, yeah.

Speaker3: [00:12:41] It’s been uncomfortable situations, but that’s where you grow. Yes. You don’t grow in your comfort zone. We’ve learned a lot.

Speaker4: [00:12:48] Yesterday has pulled me out of my comfort zone numerous times. I am not a public speaker, as I’m sure anybody who’s been in the room with me has noticed. But we have presented so many times now that it’s a learning process and it’s much less overwhelming. I’m now more capable. We’ve learned so much more about the nonprofit industry in general and the business behind it because it is still a business. And so learning those foundations has definitely been eye opening. And that’s a learning process.

Speaker3: [00:13:18] Yeah, because neither one of us had nonprofit experience in the past. It was a brand new world for us.

Speaker2: [00:13:23] So yeah.

Speaker3: [00:13:24] It was what do we do from the get go? So that’s a part of the community. I mean, the community helped us with that too.

Speaker4: [00:13:29] So yeah, our board was critical in that, helping us discover and lay that foundation.

Speaker3: [00:13:36] Yeah, doing everything right from the beginning. That was a big thing for us and making sure that it’s not just half done, you know, because we owed it to the kids in the community to make sure that this thing can build from the ground up.

Speaker2: [00:13:46] So another constituency that surely benefits tremendously from this and learns a great deal is the parents. What are some I’ll call them pro tips, but what are some things to keep in mind as your kid expresses an interest in entrepreneurship? Maybe some do’s and don’ts or some things, some resources, some things to be reading or thinking about that that let’s let’s leave them with some Pro Tips in this segment.

Speaker4: [00:14:11] Do you have any tips that you have learned that as coming from the kids point of view? Possibly.

Speaker1: [00:14:19] There have been many lessons to learn along the way of starting a new business out of just an idea you get from going from that to going to market to expanding your business as much as you can to get it out there. A good lesson is definitely interacting with customers. You definitely get better at that as you go. It is definitely a difficult start for some people. It’s kind of hard to interact some in some ways, but by the end of the day it just gets easier and easier to interact with the customers and talk to them and get them interested in your products or your service. That is definitely been a helpful learning that along the way. Also, like she was talking about earlier, public speaking has gotten much easier as well.

Speaker4: [00:15:07] Which I imagine has helped at school also.

Speaker1: [00:15:10] Yes. Yes, it has. Especially since we’re starting to do that a bit more.

Speaker2: [00:15:15] So how about in interacting with your parents? Are there some things that they’ve done apparently very well that kept you encouraged? Because I could see that same conversation happening in some household and even not on purpose, just inadvertently it gets shut down just because the parent doesn’t quite know how to handle the conversation or doesn’t want the kid to get disappointed, or.

Speaker3: [00:15:38] I’d say listen and let them kind of just have that brainstorm and open discussion because and don’t I think a lot of people get maybe shut it down because they don’t have that mindset and it’s overwhelms them or they think that it’s too much. And in before we kind of got started, there really wasn’t a place for that kid to try that stuff out. And that’s why we are doing what we’re doing, because we’ve talked to parents that are like, Well, I’m not really, you know, entrepreneurial minded and I didn’t know what to do with this kiddo that’s got all these ideas. And so it’s a place to channel that. And our workshops are a great way to kind of dabble in all of that. And we’re always we’re always available, you know, if a parent needed to talk to us individually, of course. But biggest thing is listen, because, you know, and just try something small and let them get creative. I mean, it just depends on what they’re wanting to do. But yeah, don’t shut it down. Let them try to, I think, express their thoughts on that.

Speaker4: [00:16:34] Big part of that is letting them try. Yep. Because that is probably the hardest thing, I guess as a parent, just in all aspects. Like you don’t want them to fail, you know, but they have to try, you know? And so if it starts with something as simple as a lemonade stand or whatever craft that they want to create, and even if you’re worried that it’s not going to sell, they still need to experience all the parts that go with it, the good and bad. So just letting them try something help could only help them.

Speaker3: [00:17:04] Yeah, it’s the life skills that they’re learning that go along with it. That’s the point of all of it.

Speaker2: [00:17:08] So I wonder at the other end of the continuum, is there also the trap of maybe pushing too hard, too fast, like you, you get so excited. Like, like as an entrepreneur, I would be so excited if my kid and then I’d want to do too much and maybe not place enough accountability on them. So there’s.

Speaker4: [00:17:25] That. We have seen, unfortunately, I’ve seen a couple of instances where it becomes more of what the parent wants than what the kid wants, and then the kid gets burnt out because it’s not fun anymore, you know? And so that kind of correlates, you know, in along the lines. But it’s starting that conversation that like, you know, like how you approach things, like how much effort you put in your accountability for it and then things of that nature. So letting them hold the stake in it because it is theirs and not trying to do the work, let them do the work and make them feel like if they want to do this or not, you know, but trying to take it over or run it how you want it run is takes that joy away from them.

Speaker3: [00:18:02] Yeah, they have to have ownership in it one way or the other.

Speaker2: [00:18:05] So yeah, yeah. Point So at this point, what’s the most fun? What are you guys finding the most rewarding about the work?

Speaker4: [00:18:14] Good question. Oh, man.

Speaker3: [00:18:17] I mean, we love Expo Day.

Speaker4: [00:18:19] Expo Day. I mean.

Speaker3: [00:18:21] Know, it’s stressful leading up to it. Just trying to make sure all the ducks in a row. But when it’s kind of like, okay, we’re.

Speaker4: [00:18:28] Here once it starts, then it comes together. Walking around is like just this uplifting, like, Yeah, we did this.

Speaker3: [00:18:36] But, you know, just it’s just fun to show the community and let these kids do their thing and let everybody see it all come together. And because, you know, we talk about how the workshops lead up to the expo and that supports the kids along the way and keeps the conversation going and gives resources to everybody along the way. But the Expo Day is like, This is why we do this. This is why we’re here. We’re seeing it in action, seeing the smiles on everyone’s faces and, you know, not just the community but the kids and their parents and everything. And then they feel I know they feel the same way, like this is why we did all this, especially if it’s a kid that’s brand new and hadn’t done it before. They’re getting the full circle. They’ve been working really hard, making the inventory, doing all the having the conversations, and they may not exactly see how it all clicked yet. But then they’re making money and they’re, you know, doing all the things and they’re seeing the fruits of their labor and just feeling proud of themselves and just knowing that that’s that day that that happens. That’s what we love.

Speaker2: [00:19:32] And at this point, you guys are really beginning. Maybe you’re further than even I realize, beginning to develop or maybe you already have begun to package methodology, discipline, rigor, steps to okay, here’s a a path, a roadmap for for helping your kid get into business or for the kid to get into business. Yes. You.

Speaker3: [00:19:55] Yeah. I think that and you can interrupt me any time, but when we were developing workshops for this year, we took what we learned last year, what you do right? And we’ve noticed a pattern and you’re talking about a path where there’s like a pattern leading up from now to the expo and then when the expert is over recapping, figure out, you know, reevaluate, readjust or just bringing in new kids, you know, talk about that brainstorming thing and then you’re leading up to the next one again. So, you know, the elevator pitches and all the things that were very successful last year for people just getting ready for the expo is just trying to lean into that and develop this pattern. So over time we will have more methodology, but we’re crafting that. So it’s another year of learning. You always learn. But yes, we have definitely found a pattern.

Speaker2: [00:20:41] Fantastic. Now forgive me, I get my entrepreneurs mixed up, so I don’t know if it’s Austin or Layla or who it is, but somebody in this ecosystem has got a new business that they’re launching has made quite a substantial pivot. So it is you Awesome. Are you up for describing this new business?

Speaker4: [00:21:00] Sure. Yeah, it has definitely pivoted.

Speaker2: [00:21:03] Yes.

Speaker1: [00:21:04] Big pivot. So I originally started with epoxy crafts like resin tumblers, keychains, that sort of thing. And this year I have recently pivoted to a mobile photo booth business, which has been a fun journey already. And we’ve just started. We got a small camper, a camper that.

Speaker4: [00:21:25] It’s like so cute and like little vintage.

Speaker1: [00:21:27] Vintage camper, and we have set it up to wear the outside. It has a ton of different decor and set up different scenes and all these different things that you can have different photo shoots for, photo shoots that you can bring to many different events or you can use for really any occasion. And soon we are going to open up the inside to have a photobooth machine with different backdrops and different props so that you have the outside for photos and the inside for a more photobooth feel.

Speaker4: [00:21:58] Yes.

Speaker2: [00:22:00] And so you can be present at the at the expo for this kind of thing. But it strikes me as something that you might be at some point willing to. However, the structure is rented out for an event.

Speaker1: [00:22:12] You can rent it out for an event or I can bring it to an event such as an expo or a farmer’s market or any event of that nature.

Speaker3: [00:22:20] And photographers can use it.

Speaker1: [00:22:22] Yes, photographers can rent it out and have their clients and.

Speaker4: [00:22:25] Like mini sessions.

Speaker1: [00:22:26] Yeah.

Speaker4: [00:22:27] I could do parties weddings. So we’re trying to figure out all that. It’s capable of it at.

Speaker3: [00:22:32] The moment and what you enjoy being there for and doing it for.

Speaker2: [00:22:35] Yeah, I got to believe having the experience of being in the other business has probably served you really well in getting this one off the ground. Yeah.

Speaker1: [00:22:43] Yes I have. From what I’ve learned previously with my other business has really helped carry on into this one with all the different lessons like the interacting with customers, public speaking, the money management, the time management, just everything has come together to help with this new business.

Speaker2: [00:23:01] So what’s the biggest lesson you feel like you’ve learned around money.

Speaker1: [00:23:06] Before.

Speaker4: [00:23:08] To save it? Yes.

Speaker1: [00:23:09] With my previous business it helped a lot for me to start saving more money rather than just. And they get all on something as soon as they see it. It has helped me save stuff to get new, more materials, maybe some new materials, and even maybe even pay somebody if they help me out during an expo that I have money saved up for that it has definitely helped with money saving.

Speaker2: [00:23:35] So a ton of things coming up in 2023. I know about a couple. I’m going to try to attend the upcoming workshop I plan to be at. You’ve collaborated with another organization to do something. I think at some point the The Limitless folks, you’ve got your spring gala. I’m just hitting some of the hot spots and people can go to the website. But yeah, just give us some broad strokes on some upcoming stuff.

Speaker3: [00:23:59] Well, first that’s happening or the workshop. So we are also having workshops in the Milton area too. So, you know, the brainstorming this weekend and the next weekend there’s going to be one in Milton. So it gives people an opportunity. There’ll be 20 workshops this year, so we have.

Speaker4: [00:24:11] 20.

Speaker2: [00:24:12] You know, there’s only 52 weeks.

Speaker3: [00:24:15] So double a.

Speaker4: [00:24:15] Lot. Oh, my gosh.

Speaker3: [00:24:17] But there it’s it’s brainstorming for both in January, but it just gives people more dates. So and if they loved it and they want to come again, they’re welcome to and they can provide a lot of insight to it. So we have workshops on the docket and the first expo is going to be at the mill on Etowah in April, April 23rd to Sunday from 10 to 2. Then we’ll have one on July 8th in Woodstock again. So that’s our pattern. Spring is in at the mill in Canton, and then we have summer in Woodstock, and then we’ll be at Crabapple Fest again. They asked us to come back and do that in this fall in October.

Speaker4: [00:24:52] So and as far with the Limitless organization, we’re working and coordinating with them to offer more accessible and inclusive areas of our expos to encourage their audience to be a part of our expo. So that’s very exciting. So we’ll be promoting that this year. We are working on incorporating to more of our programs the kid biz coach and Kid Biz Connect, hopefully one of which will be starting as soon as March, so there’ll be more details on that. It’s a mentorship program that we’re working on. We have a date scheduled for our golf tournament. We can announce that save the date, September 11th. It’s a monday. We will be at Bridge Mill Golf course for our golf tournament, which would be fun.

Speaker3: [00:25:42] Save the.

Speaker4: [00:25:42] Date. Save the date on that. Let’s see.

Speaker3: [00:25:44] We also have our scholarship fund that we have. We have some funds that we can use for the first expo where we want to have some kids apply for that and they will get their vendor fees paid for. So. That’s right. Yeah. And the help of the community. Yeah.

Speaker4: [00:26:00] When we were the community was very helpful in supporting that cause When we were selling ornaments and out doing some small fundraisers, all those proceeds will go and benefit some kids to pay for their vendor fees.

Speaker2: [00:26:12] We are so blessed with this community and it sounds like they’ve helped directly and probably created some marvelous opportunities to connect with area business people who want to rally behind this kind of effort. I know that this particular type of effort is very dear to to the Business RadioX family. It’s something that we really want to support. So there are going to be continue to be opportunities for local businesses to support. And I suspect you can get pretty creative in whatever’s going to serve them and support the kids, right?

Speaker3: [00:26:42] Yes, We are going to have community partner, annual community partner opportunities and the levels would be geared towards small business in the area. People want to help and we appreciate it so much. So we want to help make that possible.

Speaker2: [00:26:55] What a fantastic year this is going to be.

Speaker4: [00:26:58] It’s going to be busy. It’s going to be busy.

Speaker3: [00:27:00] So if I look like a deer in headlights, just I’m not.

Speaker4: [00:27:03] Just.

Speaker3: [00:27:04] Me.

Speaker4: [00:27:05] All the time. Just keep moving.

Speaker3: [00:27:07] I’m good. I’m fine. Just give me a high five.

Speaker2: [00:27:10] Well, we are so delighted that you guys are putting so much energy and effort into this. And we want to support you any way we can. And when I say we, I don’t just mean business Radio X, I mean the local business community. The community at large. Keep up the good work.

Speaker4: [00:27:24] Thank you.

Speaker2: [00:27:25] And keep us posted. And let’s get some of these community folks and some of these business folks in the studio and give them a chance to share their story and and talk about how and why they want to be be a part of this. I really enjoy doing this show. If you can’t tell, this is a lot of.

Speaker4: [00:27:40] Fun, but we love that you enjoy this. It’s definitely been helpful for us so much.

Speaker2: [00:27:46] It’s my pleasure. All right. Until next time, this is Stone Payton for our guests today, our roomful of youth entrepreneurs and of course, Amy Guest and Renee Deardorff and everyone here at the Business Radio X family saying we’ll see you next time on Kid Biz Radio.

 

Tagged With: Empowered Youth Entrepreneurs, Kid Biz Expo

BRX Pro Tip: Will Power is Not Enough

January 19, 2023 by angishields

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BRX Pro Tip: Will Power is Not Enough
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BRX Pro Tip: Will Power is Not Enough

Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, resiliency, willpower, sticktoitiveness. It’s so important. But I mean, let’s face it, willpower is not enough.

Lee Kantor: [00:00:16] Yeah. Sadly, humans don’t have willpower that works 24/7 without fail. So, if your success is depending on you to have that willpower at a point of weakness, then you are setting yourself up to fail. It is so much more effective to develop processes and systems that protect you from yourself rather than relying on your willpower to get you through the tough times that are going to happen at some point.

Lee Kantor: [00:00:45] So, good systems and good processes should work no matter what your mood is, no matter what your energy level is. These systems and processes are the insurance policies you need to get you through the tough times that are going to occur. You have to assume that there is going to be a period of time where you’re not going to feel the level of energy you feel today, that there’s going to be a period of time where you just don’t feel like getting up and doing the work. But create a system and process that makes sure the work gets done no matter how you’re feeling, no matter what your mood is. If you have a good system and process, then you’re going to continue to move forward despite yourself.

Author and Keynote Speaker Christine Miles

January 18, 2023 by angishields

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Christine-Miles-headshotChristine Miles is an author, professional keynote speaker, consultant, executive coach, thought leader, and entrepreneur. She is the Founder and CEO of EQuipt, a training and consulting company that helps leadership teams grow sales, develop people, and create cultures of understanding.

She developed The Listening Path™, a transformational workshop on listening to understand, which has been taught at various Fortune 100 corporations, universities, law firms, and privately-held companies. She is the author of What Is It Costing You Not to Listen? What Is It Costing You Not to Listen? will encourage you to examine how you are listening. You’ll discover that not only are many of the problems in your life due to not listening effectively, but listening helps to solve most problems.

Christine Miles is a longtime expert in educating individuals and organizations on how to listen in ways that transform how they lead, sell, influence, and succeed in every aspect of life. Following the steps of her breakthrough Listening Path™ will provide you with a critical key to your success – understanding. Through Christine’s game-changing approach to listening, you will learn to:

  • Hear what is said and not said
  • Identify your listening persona and realize when it is unhelpful
  • Soothe your subconscious so you can listen differently
  • Listen with intent to gather others’ stories
  • Replace interfering direct questions with just six questions
  • Mini-reflect to speed up the listening process without getting lost
  • Affirm to create alignment, break down walls, and solve problems

In business, listening is good for the bottom line. It creates trust between coworkers so they can solve problems better, get things done, manage conflict, stay engaged, and empower one another. In personal relationships, listening is an act of love that communicates to people they are important to you.

Connect with Christine on LinkedIn, Facebook, Twitter and Instagram.

What You’ll Learn in This Episode

  • Why no one hears the same thing
  • Do we have a listening problem?
  • Why we only hear about 3% of what is said
  • How the same thing can be said but people all hear differently
  • How it affects our personal and professional lives
  • How we can listen better

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Stone Payton: [00:00:15] Welcome to the High Velocity Radio show, where we celebrate top performers producing better results in less time. Stone Payton here with you this morning. Please join me in welcoming to the broadcast. Author, speaker, consultant and Executive coach, Ms. Christine Miles, how are you?

Christine Miles: [00:00:35] I’m doing great. Thank you so much for having me today.

Stone Payton: [00:00:38] It is a delight to have you on the show. I’ve really been looking forward to this conversation and I’m thinking a great place to start would be if you could share with me and our listeners mission purpose. What are what are you and your team really out there trying to do for folks?

Christine Miles: [00:00:56] Well, I’m so glad you started there. Not everybody does. Stone So thank you. Yeah, we are very much a mission driven team and company. Our mission is really to change the paradigm of communication from talking, telling and knowing to really making listening the most powerful form of communication. And in order to do that, we believe that you have to listen to understand and not just to attend or to pay attention, but really to get the meaning of the message and the messenger. So we want to shift the way people communicate. We have zero years of education or school systems on listening. We spend a lot of time teaching people again how to tell, talk and know. And then we wonder why we’re failing at communication. So we hope to really make a difference in the world that way.

Stone Payton: [00:01:44] Well, it sounds like tremendously rewarding work. I got to know the back. How did you get involved in this kind of work?

Christine Miles: [00:01:53] Well, yeah. So it started very young for me, as I’m sure many of your listeners have the same thing. The passion and purpose really, I believe, shows up at a very young age, and it shapes us from from an early time. So I was five, the earliest I can remember listening in a different way. I grew up with a mom who had psychological issues. She lost her mother from childbirth. It set her up very profoundly for pain that most people did not see that went on below the surface. My mother was very warm, charismatic, attractive, loving, so she lit up the room. But underneath the surface was this really deep pain that she couldn’t really overcome. And my job was to understand that pain. So part of my job in the family was to listen to that, understand what wasn’t said. And and that has really that ability, since I was taught so young, has really been the single thread in all of my success. As early as high school, I can look back and see that that was kind of a game changer for me. And what I’ve learned through the work in business and with people is that the reason I was successful was often the reason that people were failing, businesses were failing, projects were failing, leaders were failing, salespeople were failing. And that is their inability to really listen, not their fault, but because they haven’t been taught. And so really what I’ve done is created a company where we can teach people in a simple and transformative way to listen and learn to listen as I did from a young age.

Stone Payton: [00:03:24] So let’s talk about the work a little bit. You’re working with teams, you’re working with execs, you’ve got a book. What is it costing you not to listen? Tell us a little bit about how the work unfolds.

Christine Miles: [00:03:37] Yes. So we work with all the constituents that you just described. We are a business to business company. Our part of our mission is to re educate adults and organizations to drive business results. Ultimately, we also want to educate children and families is the longer term mission. But we do that through interactive workshops and really helping people learn to behaviorally listen differently. I wrote the book in 2021 and I titled it What Is It Costing You Not to listen? Because what I’ve realized is everybody knows listening is important. I’ve asked that question over and over throughout the years. Is it important? Nobody ever says no to that question, but what is it costing them? And what what are the problems that are unfolding as a result of not knowing how to do it is something that we don’t think about since we’re not taught. So you can’t solve a problem you don’t know you have. So I always ask business leaders, what is the cost of your organization? What is it costing in terms of retention sales, how you do a digital transformation, how your customers are affected? Because it’s assumed that we should know how to listen rather than it being taught. So we have to help people identify that problem.

Stone Payton: [00:04:49] Why is it, do you think, that somebody can say something and there’ll be two or three, four or five, six people in the room and we have we all have a tendency to hear something different from the same set of words.

Christine Miles: [00:05:03] Well. Isn’t that funny, by the way? How is that possible? It’s the old adage where we all see an accident happen on the street and we have different perceptions of what happened. So. So the brain is a marvelous organism that obviously empowers us to do unbelievable things. But it also is one of our greatest enemies when it comes to communication and listening, because there are so many things that interfere with our ability to listen. And one of the major things is, is really the story that we tell ourselves and our own biases, whether that’s about people or events or about what someone is saying and just says by way of example, that the closer we are to somebody, the more bias we have that we already know what they’re going to say. In our relationships, we do that in businesses, we do that with our customers, we do that. So right there is just one simple example of how that bias kind of takes us off task. And in the absence of having any skill because we’re just winging it, we don’t know how to overcome those those biases and perceptions, and it interferes with our ability to listen, to understand.

Stone Payton: [00:06:13] So what have you learned about the cost? I’m operating under the impression that it is significant.

Christine Miles: [00:06:20] It is significant. And you we talked a little bit before the show started, just about your listeners really liking the connections to the guest as well as the information. And I think it’s it’s such a great mission that you have yourself because not listening well and not knowing how to listen, I believe is really fundamentally costing us connection. And it’s death by a thousand cuts, though it’s usually not like one sharp gaping wound. So it arose over time and a road to our relationships with our families, our children, our spouses, our friends. Again, in business, we could talk inordinately about all the things that it affects from sales to employee relations leadership. I mean, we know the adage that people leave managers, they don’t leave companies. And fundamentally it comes down to not feeling heard, understood, or or really listening to to understand the employee. So there’s again, gaping wounds aren’t the way it starts. It starts by just those little cuts and infractions that happen over and over again until the relationships are fractured, it can’t be repaired.

Stone Payton: [00:07:26] So in your work, there’s methodology, structure, discipline, rigor, I don’t know ways to exercise the listening muscle that you can share and help people work through.

Christine Miles: [00:07:38] Absolutely. And and so the analogy and I talk about this in the book and the book really is the handbook to the solution to the problem of what it costs not to listen, which is called the listening path. And the analogy I use in the book and we use in the workshop is that you need you wouldn’t go hiking or backpacking in the woods for three weeks without any supplies or tools in your backpack. You wouldn’t survive from one side of that trail to the other. The same is true conversationally. We go in unprepared without any tools, and we expect to get to the other side of the conversation with the message and the meaning. And so we provide the tools in that backpack on the listening path so that you, as the listener, can really guide the person that’s talking, whether that’s your spouse or your customer, for example, really to to find the insight and discover meaning in the message. And you also said something really important in your intro, which is it’s not just about effectiveness, it’s also about efficiency because things are moving fast. It’s hard to listen. So we have to not only do that effectively, but efficiently. So I often say I can throw a football, but so can Tom Brady. Why can he do it better? It’s not only because he’s practiced, but he knows exactly how to do it right. And so when you know how to have the tools and you know how to do it, you become both effective and efficient.

Stone Payton: [00:09:01] You mentioned something a couple of moments ago that that really struck me and I hadn’t thought about it, but something along the lines of the closer you are to a person, the more maybe you already have this bias and you feel like you already know. I don’t know what they’re going to say, why they’re going to say it. And as a result, you know, maybe I’m not listening nearly as well to my wife, Holly, as I might to you.

Speaker1: [00:09:26] Yeah. I think about the more we know somebody, the more we think we know what they’re going to say. And let me take this to a business scenario to kind of to take it back to the great example you just gave with your spouse. So we go in to see customers that are brand new and they start to talk about their problem. And because we’ve heard that problem so many times over the years, we have experience and knowledge. We tend to rush to want to solve the problem they’re presenting. Because we’ve heard it so many times. We have the bias. We already know how to solve it. Two things happen. One is that the. Customer may not be ready to hear yourself because you haven’t earned the right by understanding the problem and understanding that it’s unique to them, even if it’s not unique to you. And secondly, what are the unique aspects of their problem that makes them like a snowflake the same but different? And so those biases, because when we hear the same thing over and over again, we start to problem solve or sell way too soon. And the same is true in our families. I’ve heard this 100 times. I already know how you feel. I know how you’re going to say. And we tend to shut down a little bit more and listen less rather than listen more.

Speaker2: [00:10:42] So at this point in your career, what are you finding the most rewarding? What are you enjoying the most about the work?

Speaker1: [00:10:50] Well, it is the connection. So so I had a my father was a businessman. He started he started out selling chicken feed after studying agriculture and was pretty successful and parlayed that into a career ultimately in financial planning. So his customers were his connections, his friends. He said, You have to really understand them intimately. So I love business. I love driving business results, I love helping companies sell more, read more effectively, get things done. But ultimately, one of the side effects of the work we do are the connections that are made in teams and also the connections that happen with their families. Because when you apply something to your personal life, you’re more likely to apply it to your business life and vice versa. So the game changing things that we hear from our clients around, they went home and had a conversation with their their son, their daughter, their spouse. And what that led to in terms of the way they were impacted is just it’s just amazing. I mean, I’ve told this story before. Just last fall, we had a gentleman say, you know, it’s in front of this whole team. He’s a high level account except for a large pharma company. And he he went home and used the listening tools to talk to a 16 year old daughter and came back the next day. And when he shared his story was in tears and said, I got the first unsolicited hug from her that I’ve had in three years. I don’t know how to thank you.

Speaker2: [00:12:17] Wow. I’m glad I asked.

Speaker1: [00:12:19] Yeah, I am.

Speaker2: [00:12:19] So, so. So the book, what was that experience like? Did some of it come together really easily for you and other parts more difficult? What was what was that process like, putting that book together, committing these ideas to paper?

Speaker1: [00:12:34] Yeah, it’s, you know, it’s funny, I feel for women who’ve had a baby and right away they say, When’s the next one coming? Are you having another one? Because it is a birth. Giving birth to a book is a process. And a lot of people said, When’s your next one coming out? I said, Give me a minute. So I’m very grateful. I had I had a great book coach. His name is Patrick Snow. He wrote The boy Entrepreneur from a very early in his career, and he’s really simplified how the things and steps you need to do to write a book. So he was instrumental and I want to give him a shout out. I was pretty committed and dogged, so I knew I had to go away. I went away for nine days to Mexico and wrote 90% of the book. In those nine days, I was I was on a mission. So a lot of it flowed out of me. And thanks to him, it was organized well. So this is my my life story and my life’s work and really, you know, an effort to simplify and really give this more teeth so people could have it at their fingertips that they could learn how to listen differently right away.

Speaker2: [00:13:34] So how does the whole how do you get the new clients? How does the whole sales and marketing thing work for a practice like yours?

Speaker1: [00:13:43] Well, a lot of our a lot of our clients come from the people hearing and knowing about me and the work that I’ve done over the years. And since writing the book more, we’re getting more reach from a larger clientele. So with the marketing team, I think one of the so many difficulties through COVID, right, and so much disconnection, I knew people were hurting deeply after the through the COVID experience, which is why I decided to write the book. So I believe the companies were going to be more ready to tap into to this issue of not listening, which is why I had the urgency to get the book done so quickly. And so I think that’s making the difference to, sadly, as one of the side effects, that this is an emotional tsunami that people have experienced and the tidal wave hasn’t really kind of totally come in yet. People are we’re going to see a ripple effect for quite some time on the emotional impact of of the lockdown and and the different things that happen. I lived through my own shutdown in my thirties, and I talked about this in the book. I was a very competitive athlete until my my late twenties. I was on the upward trajectory of my career and I was in an auto accident that after three years of chronic pain went acute. And I was sitting at home going, What happened to my world? Much like what happened in COVID? The difference was it felt like just me going through it rather than the whole world at the same time. But I knew the emotional impact was going to be really was going to be great. So. So I’m glad that one of the side effects, even though I’m sorry that we’ve all suffered through that, is that we’re we’re hopefully paying more attention to how important this skill is and that we’re finally going to put some time and resource on it.

Speaker2: [00:15:33] I got to believe that that experience has made you or helped to make you incredibly resilient. And you know, as an entrepreneur myself, resiliency seems to be such an important part of equipping yourself to genuinely serve. Yeah.

Speaker1: [00:15:51] For sure. And, you know, there’s so many themes. I mean, it’s ironic that I lived a version of my mother’s story. I mean, I fortunately did not suffer from depression going through the issues that I faced physically. It was quite a haul. It was a ten year really long haul. And it’s a lifelong endeavor to continue to be, you know, do the things I like to do because things like this are managed, not ever cured. But but I was you know, people would say to me, you look great. And I was in like nine level pain on a scale of 1 to 10. And and what I realized is that people who even loved and care about me and knew what was going on, I had a spinal injury. And that’s a mystery to most people. So that was pain that was not seen. So the inability to empathize with really what that was like and not want to just kind of soothe me by saying, you know, are you okay? Are you okay or is it going to be better? I realize that this is also the absence of the skill, and we expect people to just be empathetic rather than helping them learn how to be empathetic. And I believe that listening leads to empathy, not you show up in our empathetic and then you know how to listen. So I think we have that backwards as well. And that experience definitely taught me that as well as, like you said, how to be how to be resilient, as did a lot of sports. I’m grateful for my early athletics because I think that that that helped a lot, too.

Speaker2: [00:17:19] That’s interesting and helpful. The sequence of listening, producing or leading to empathy as as opposed to trying to practice empathy. And then you’ll you’ll be a better listener man. You learn so much getting if you if you want to learn and you want to meet some interesting people, get yourself a get yourself a radio show. This is great. No, that’s that’s helpful. It’s informative and inspiring. And it makes me feel like like I have a path, if you will. Like there’s something I can do to get better at being empathetic and and that kind of thing. I must confess, one of the things that I have caught myself doing, particularly in in a sales and marketing conversation, where where I’m trying to help someone have their own radio show, right? Like, I’ll sell them a custom radio show. And I have found myself not really listening, but I think a more appropriate word would be waiting. Like I’m not really listening to what they’re saying. I’m waiting for them to finish so I can make my next point. Do you see that a lot?

Speaker1: [00:18:26] It’s problem solving and is really what you’re describing. You know what that radio show can do for them. If I get you, you know, the impact it can have. And so you see and what we call the the story, the new beginning, where that that can take them in the story. Right. Stories have different parts. They have a beginning, a struggle, a tipping point or an ending and what we call a new beginning. And on that path, you can already see where they need to go. They’re not there yet. So you’re in waiting to respond to get them to that new beginning. They’re still back at the struggle and the beginning of their story, So we tend to rush that along because we want to be helpful, We want to solve problems, but we what we believe is that you need to earn the right and the best way to earn the right is to really make sure they feel very much understood before you dare to try to get them to that new beginning. And so listening to understand again effectively and efficiently is important and that that helps you sell more effectively and also slows you down so that you’re not waiting to respond.

Speaker2: [00:19:33] Well, you’re being very gracious about what I’m identifying as a shortcoming, but that’s helpful, right? At least my I guess my motives are pure. Right. And other people’s as well. But it’s an easy trap to fall into, or at least I. I find it so. So as you’ve gone along this path of serving people in this way, have you had the benefit of one or more mentors to sort of help you navigate this terrain of being an author, a speaker, a consultant, a coach?

Speaker1: [00:20:03] Yeah, I you know, as I said, just one of the people I’m grateful for is Patrick, in terms of just I mean, writing a book and a lot of people have this goal, so I want to share this for them as well, because it’s when you have the right when you know the right decisions to make and somebody lays it out for you, it’s a lot easier. So so I’m grateful for that. But but yeah, I think, you know, my father was an entrepreneur. He started his own business in out of our home at at when I was six. And so watching him develop a business and sell and those ups and downs, he indirectly because he shared so much about business, mentor me so much throughout his lifetime, watching his discipline, watching his efforts, watching how he connected with clients. So he was probably my father passed away last December of 21. He was 89. So so he was he was a huge influence in my entrepreneurship. I was actually more forced into it based on my injury because I was stubborn. I wanted to work even though I couldn’t really sit do the grind. But yeah, as well as a lot of great coaches and friends and people that, you know, it takes a village to support people and to help them be successful. So I’m grateful for that as well.

Speaker2: [00:21:19] So what’s next for you? Do you envision and I know you mentioned people that asked you about more books or, I don’t know, maybe licensing the the Christine Miles methodology to other practitioners or what’s on the horizon for you?

Speaker1: [00:21:33] Well, you’re two things, primarily on the horizon. And just that is that because we’re a mission driven company and we want to create a movement, that’s exactly what we want to do. We want to arm organizations that they don’t have to rely on us, but they can use the framework. So, so so that’s that’s ready. And we’re we’re working with organizations. We have one that we’re delivering to this year and they may license for next year. So this is this is part of the endeavor. The second thing, and they go hand in hand with both that mission to arm organizations as well as to arm schools, is that we’ve developed the Listening Path game. So it’s it’s in the facilitators version. Our goal is by the end of this year to have both a school and home version so that you can connect and learn with your family or at school to listen differently from a younger age. So so we’re really, really excited about that. It’s not ready for home version yet. It’s only ready for the customers that we serve. But we’re it’s it’s already made a big difference and we’re really excited.

Speaker2: [00:22:37] Well, I bet it has. It sounds marvelous. I can envision a facilitator using a tool like that that could really help bring everyone along, learn from each other. That’s that’s exciting. Well, maybe we’d do this again when you when you go with that with that launch and we’ll get caught up on your activities and talk about that a little bit.

Speaker1: [00:22:59] Well, I’d appreciate that. Just I mean, one of the things, because I’m a competitive person as an athlete, but this is a game of this is a game of understanding, not a game of winning is the tagline, because I think the only place people don’t like to lose is in relationships. And that’s the other thing about listening. Listening too much and talking is too much about Win Lose. And that’s the other part of what we need to shift. So I would love to come back and I appreciate that.

Speaker2: [00:23:24] Yeah, we’ll make. That happened. Okay, before we wrap, I would love to leave our listeners with maybe a couple of actionable pro tips, you know, maybe some do’s or don’ts, what we should be reading, I don’t know. Maybe a couple of items from a from a page out of the book. Just something we could be thinking about reading, doing, not doing.

Speaker1: [00:23:46] Okay. Yeah. So so first of all, as I said, you can identify you can’t solve a problem you don’t know you have. So make the checklist personally and professionally. What are two things it’s costing you not to listen? Well, professionally, What are the costs? Personally? What are the costs? I guarantee either there and and then decide what the priorities are. So that’s the first step. You have to you have to know you have a problem before you try to solve it. One of the one of the simplest things I can tell you that’s actionable right away, and this is just part of one of the tools. There are six major tools on the listening path, and one of those is called the Compass. And there are the six most powerful questions that enable you to guide the conversation without you or the teller metaphorically getting lost in the conversational woods. And the inclination, as you said, Stone, is to just kind of wait to respond. And so when you respond, instead of telling and not just you, but your audience, I encourage you to use one of those six most powerful questions. And one of those is Tell me more. So when you feel like saying something instead of doing that, just simply say, tell me more. When you do that, you will be amazed what people will tell you.

Speaker2: [00:25:00] Man. What marvelous counsel. All right, What’s the best way for our listeners to tap into your work? Maybe have a conversation with you or someone on your team? I want to make sure they can access this book, so whatever you feel like is appropriate and helpful in terms of your URLs, website, email, LinkedIn, whatever you think is most productive.

Speaker1: [00:25:21] Well, I’m just going to go for it because I put this in the book as well. The easiest way to contact me is to call, call or text me on my cell. 4842521593. When you Google my name in the book, the the book will come up in every format on Amazon. The website is equipped e q ip t people.com. That’s another way and you can reach out via the website as well. But don’t hesitate to to reach out to directly. If you’re interested in learning more, I’d be happy to talk to your listeners.

Speaker2: [00:25:55] Well, Christine, it has been an absolute delight having you on the show. Thanks for sharing your insight and your perspective. It’s been an informative and inspiring conversation and I’m quite sincere. I’d like to circle back around and talk again when the when the timing is appropriate. But thank you for for being on the show and sharing your insights.

Speaker1: [00:26:20] Well, thank you and I appreciate all the questions. They were very meaningful ones.

Speaker2: [00:26:26] Absolutely. My pleasure. All right. Until next time, this is Stone Payton for our guest today, Christine Myles and everyone here at the Business RadioX family saying we’ll see you in the fast lane.

 

Tagged With: Christine Miles

Tweak Your Customer Onboarding Process

January 18, 2023 by angishields

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Filed Under: Uncategorized

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