Lindsay Fork with Luxe Bridal
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Lindsay Fork is the Founder + Creative Director of Luxe Bridal, LLC. Luxe Bridal is a bridal retail company comprised of two separate brand entities, La Jeune Mariee Bridal Collection and Luxe Redux Bridal.
Our Flagship boutiques are located in Columbus, Ohio. We have 6 brick and mortar locations within the Midwest and a strong online presence. La Jeune Mariee is our traditional, special order boutique with one powerhouse location.
Luxe Redux is the sister brand, created from a need of offering brides luxury, designer gowns at a discounted price. This brand houses 5 locations + growing, with a robust online presence.
Follow Luxe Redux Bridal and La Jeune Mariee on Instagram.
Ashley Lansdale with Amazon Logistics and Khary Miller with Black Star Delivery
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Ashley Lansdale, Regional Public Relations Manager, Amazon
Khary Miller is a Delivery Service Partner with Amazon Logistics through his company Black Star Delivery. Khary began his business with Amazon Logistics in August 2020 and runs a team of 70 delivery drivers with 33 vehicles delivering Amazon packages to customers in Metro Atlanta.
Prior to becoming a Delivery Service Partner, Khary was an operations manager for Amazon Fulfilment. He also worked in managerial roles for Caterpillar and Kraft. Khary holds a BA and MAT in history from Norfolk State University and an MBA from Miliken University. He is also a Lean Six Sigma Black Belt.
Khary served in the U.S. Army as captain in the 82nd Airborne Division from 2001 to 2008 and was deployed twice to Iraq and once to Afghanistan. He also participated in Operation Katrina. Khary lives in South Fulton with his wife, Precious. They have three children – Anthony, Selah and Nassor.
What You’ll Learn in This Episode
- What is an Amazon Delivery Station? How do they fit into the bigger Amazon picture?
- What is a Delivery Service Partner? Why are they important to Amazon Delivery Stations?
- Khary’s background and what he was doing before becoming an Amazon Delivery Service partner
- The qualifications for becoming a Delivery Service Partner
- The story behind the Black Star Delivery name
- How the pandemic has impacted Khary’s work? What it’s been like managing a team of front line workers during this time
- Advice for those interested in becoming a Delivery Service Partner
About Our Sponsor
OnPay’s
payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.
Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.
Customer Experience Tip: It’s Not a Transaction, But an Intersection!
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CX Tip: It’s Not a Transaction, But an Intersection!
Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more.
Jill Heineck: [00:00:14] Well, we’d like to think of each customer as a lifelong relationship, right? And it will change the way you interact and communicate with them. You know, being a good listener, it’s not always what you say or do, but it’s how you make people feel that matter the most. You know, I’m not your only customer, but make me feel like I am, and that you can address any and all of my concerns.
Jill Heineck: [00:00:35] Recently, I had an account mix up at a large regional bank. My experiences in the past at this bank have all been pretty much muh, to say the least, but the last one hit it out of the park. The bank rep continued to reassure me that he would call everyone he could internally in an attempt to get the answer we needed. And let me tell you, he certainly delivered to the point that he may have probably called me two or three times that day to give me status updates. In 22 years of business, this has never happened. So, this rep created an intersection between a transaction and an interaction that could last another 22 years. That’s the tip for today.
Lee Kantor: [00:01:10] Great tip, Jill. Thanks for listening.
Connect with Jill at heineckandcompany.com.
John Morehouse with Georgia Center of Innovation for Manufacturing
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John Morehouse is the Director of the Georgia Center of Innovation for Manufacturing where he is able to draw on his multiple decades of experience in order to meet the many needs of Georgia’s manufacturing industry.
From 2012 to 2016, John served as the Director of Manufacturing Education Programs at the Georgia Tech Manufacturing Institute. While in that role, John presided over the creation of the Technical College System of Georgia – Georgia Tech Manufacturing Institute student internship program which initially provided students at LaGrange’s West Georgia Technical College the opportunity to gain valuable hands-on manufacturing experience under the guidance of the State’s most advanced manufacturing higher education program, and has since grown to encompass the entire technical college system in the State of Georgia. From 2012 to 2016, Mr. Morehouse’s efforts in the areas of manufacturing education and workforce development resulted in more than $750K in funding for the Georgia Tech Manufacturing Institute.
In addition to his years furthering manufacturing higher education in Georgia, John spent nearly a decade in private-sector manufacturing. As a manufacturing engineer for Lutron Electronics and Lutron S.M., Mr. Morehouse led projects that resulted in reductions in manufacturing defects and customer returns, and tens of thousands of dollars in cost savings.
Mr. Morehouse has been published in multiple peer-reviewed scientific journals, as well as monthly magazines. He also holds a provisional patent.
Connect with John on LinkedIn.
What You’ll Learn in This Episode
- What is the Georgia Centers of Innovation?
- What role does the Center of Innovation for Manufacturing play in helping Georgia businesses?
- If I’m a new business interested in the Center’s services, how can I get connected?
About Our Sponsor
OnPay’s payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.
Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.
BRX Pro Tip: What Your Client Really Wants
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BRX Pro Tip: What Your Client Really Wants
Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, I know you and I both are big fans of clarity. Let’s talk with specific respect to getting absolute clarity on the result your client really wants.
Lee Kantor: [00:00:18] Yeah. I think at the beginning of a conversation, a relationship with a prospect, you have to understand what a win looks like for them. You have to understand what is the result that they really, really want. Not the thing they might say they want at first, but really dig deep and to find out what it is that they’re trying to get out of the relationship. And a lot of times it’s not obvious. A lot of times I know in our business, people come to us and say, “I want to get more popular on social media. I want more engagement and things like that.” But what they really want is one more client or two more clients.
Lee Kantor: [00:00:55] And when you really get clarity around the result that they’re trying to achieve and you get them to kind of verbalize that and to announce it, then you have something. Now you’re clear and now you can aim at that goal. And you don’t have to get distracted by these other kind of breadcrumbs that might be on their way toward their ultimate goal. But they’re not really the ultimate goal that they’re looking for.
Lee Kantor: [00:01:20] So, I recommend just keep asking why a bunch of times about why you want that. Why do you want that? Why is that part important to you? What is it that you really, really want? And once you understand what they really want, now, you can deliver that. And that’s the metric that matters, and that’s where you should be held accountable for and your client should be held accountable for. Because if we’re trying to achieve that objective together, then now we have something to aim at. And, now, we know if it’s working or not.
Rosché Brown with Doctor of Rethinking
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Dr. Rosché Brown is affectionally known as the “Doctor of Rethinking.” As a licensed clinical psychologist, financial coach, author, and professor, Dr. Brown challenges her students and audiences to “remix” their thinking to cause a mind shift into a “new way” of being on the journey of Spiritual, Psychological, and Financial Empowerment.
In her blended approach of spiritual teachings and life applications, Dr. Rosché delivers impactful teachings in workshops, motivational talks and one-on-one coaching sessions. She infuses psychological principles in her interactions to create rich and deep experiential learning environments.
She recently launched her passion projects “Financial Mastery” and “Rethinking Money University” that is dedicated to help people change their money brains so they can make, manage, and multiply their money.
Dr. Rosché solidified her commitment to life-long learning by achieving her Doctorate of Psychology at the amazing age of twenty-five. She is regarded as financial psychologist, thought-leader on remixing clinical and academic principles to serve today’s clientele.
Jeff Kirchick with Next Caller
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Jeff Kirchick is Vice President of Enterprise Sales for Next Caller, a Y-Combinator backed technology company based out of New York City. In his role at Next Caller, he has helped lead the company by managing the sales team while also selling to some of the largest companies in the world.
What sets him apart has been his ability to build authentic relationships with his customers. He has led a successful sales career for over a decade and spends much of his free time mentoring younger sales professionals who are interested in sales as a career, particularly those who come from underrepresented backgrounds in tech sales.
A 2010 graduate of Princeton University, he is an avid writer who hopes to become a screenwriter someday. In his free time, he enjoys Boston sports (primarily the Boston Bruins), running and exercise, collegiate wrestling, meditation, cooking, listening to podcasts, and learning. Ultimately, what brings him joy is being able to touch the lives of others in some meaningful way. He currently is living in Cape Cod.
Andrew Pentis with Student Loan Hero
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Andrew Pentis has covered the cost of higher education and other personal finance topics, starting with ValuePenguin in 2015. His work has appeared in more than 40 publications, from LifeHacker and U.S. News & World Report to Marketwatch. He also pens an “Ask the Expert” column for Debt.com.
In addition, Andrew previously worked in marketing for a leading online lender, where he got to see behind the curtain. He’s also been quoted as a student loan expert on dozens of occasions, including on NBC News, CNBC, Fox Business, Yahoo! Finance and Kiplinger.
Andrew received his bachelor’s degree in print journalism and mass communication from Arizona State University’s Cronkite School (thanks, in part, to $11,000 worth of scholarships). He was named his graduating class’ Most Outstanding Undergraduate.
More recently, Andrew earned his student loan counselor certification from the National Association of Certified Credit Counselors. Before that, he guided one Harlem, New York City student through the financial aid process, thanks to the iMentor program.
In the time since, Andrew has enjoyed helping family, friends and anyone else who asks for help managing their education debt. Andrew’s “Ask a Hero” column appears on Student Loan Hero — and he’s always accepting reader questions at apentis@studentloanhero.com
Follow Student Loan Hero on Facebook and Twitter.
What You’ll Learn in This Episode
- The end of the student loan moratorium and it’s impact on Georgians
- With Georgia student loan portfolios totaling $65.3 billion, and residents juggling average monthly payments of $277, the end of this moratorium will likely negatively affect their finances
About Our Sponsor
OnPay’s payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.
Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.
