Business RadioX ®

  • Home
  • Business RadioX ® Communities
    • Southeast
      • Alabama
        • Birmingham
      • Florida
        • Orlando
        • Pensacola
        • South Florida
        • Tampa
        • Tallahassee
      • Georgia
        • Atlanta
        • Cherokee
        • Forsyth
        • Greater Perimeter
        • Gwinnett
        • North Fulton
        • North Georgia
        • Northeast Georgia
        • Rome
        • Savannah
      • Louisiana
        • New Orleans
      • North Carolina
        • Charlotte
        • Raleigh
      • Tennessee
        • Chattanooga
        • Nashville
      • Virginia
        • Richmond
    • South Central
      • Arkansas
        • Northwest Arkansas
    • Midwest
      • Illinois
        • Chicago
      • Michigan
        • Detroit
      • Minnesota
        • Minneapolis St. Paul
      • Missouri
        • St. Louis
      • Ohio
        • Cleveland
        • Columbus
        • Dayton
    • Southwest
      • Arizona
        • Phoenix
        • Tucson
        • Valley
      • Texas
        • Austin
        • Dallas
        • Houston
    • West
      • California
        • Bay Area
        • LA
        • Pasadena
      • Colorado
        • Denver
      • Hawaii
        • Oahu
  • FAQs
  • About Us
    • Our Mission
    • Our Audience
    • Why It Works
    • What People Are Saying
    • BRX in the News
  • Resources
    • BRX Pro Tips
    • B2B Marketing: The 4Rs
    • High Velocity Selling Habits
    • Why Most B2B Media Strategies Fail
    • 9 Reasons To Sponsor A Business RadioX ® Show
  • Partner With Us
  • Veteran Business RadioX ®

BRX Pro Tip: Tactical Win, Strategic Loss

June 24, 2025 by angishields

Kevin Palmieri and Alan Lazaros with Next Level University

June 23, 2025 by angishields

HBR-Next-Level-University-Feature
Houston Business Radio
Kevin Palmieri and Alan Lazaros with Next Level University
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

Next-Level-University-logo

Kevin-PalmieriKevin Palmieri and Alan Lazaros are the co-founders of Next Level University, a Global Top 100 Self-Improvement Podcast dedicated to helping heart-driven individuals achieve real, lasting growth.

Through daily episodes and coaching programs, they empower clients and listeners with practical tools, raw honesty, and a commitment to personal excellence.

Alan-LazarosIn their conversation with Trisha Stetzel, Alan and Kevin shared their entrepreneurial journey, the evolution of their partnership, and the mission behind their work.

They emphasized the importance of authenticity, accountability, and doing the hard work required for meaningful transformation.

Rather than offering feel-good content, they focus on delivering tough truths with compassion, helping others rise to their next level—personally and professionally.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. I have two guests on with me today. How lucky am I? You might recognize one of them. The other one is new, and they happen to be partners. So Alan Lazaros, who’s the CEO, and Kevin Palmieri as the CSO of Universe Next Level University. I think I did that last time. Alan. Sorry about that.

No stress.

Trisha Stetzel: Alan and Kevin, welcome to the show. I’m so glad to have you both on today.

Kevin Palmieri: Go ahead. Alan.

Thank you. I just want to give all the gratitude because at one point, this is a dream for Kevin and I, you know, and we both listen to podcasts ten years ago, and they really helped us sort of reconstruct our life in a more positive direction. And now we are podcasters helping people do that. So thank you for having us. We we don’t take it lightly. The most grateful.

Trisha Stetzel: I appreciate it.

Kevin Palmieri: The most grateful. You see, I’ve known you for like seven minutes now, and in the seven minutes I feel like you’re a wonderful person. So I’m very much looking forward to the next 15 minutes. She got you with the fishing.

Trisha Stetzel: Like, I feel like. Is this true? I don’t know, Kevin.

Kevin Palmieri: It’s true.

Trisha Stetzel: All right, gentlemen, so the the topic or the focus that we have today is really on this partnership that the two of you have had for the last eight years, like the beginning and the end in the middle, what you’ve figured out about yourselves. Um, some of you who are listening today may remember the conversation that Alan and I had back a few months ago around mindset. Uh, if you haven’t listened to it, you should, because it was a really good episode. So why don’t we dive into Let’s start with the end. Like, where are you at today? What are you guys doing? So that folks know exactly what you’re offering to your audiences. And then let’s back into that. Like, where did it all begin? So, Kevin, you always let Alan go first. So Kevin, I’m going to ask you to start.

Kevin Palmieri: No. Oh my goodness. What do I do today. So I’ll let Alan speak for for himself. But today I am predominantly in WhatsApp making sure that our wonderful clients that we produce, their podcasts are well taken care of. So the majority of what I do is customer service and making sure we are consistently over delivering on the promises that we make. I mean, I am obsessed with making sure that we do a good job with that. One of my mottos is be the last message. We are always supposed to be the last message. Nobody should ever be waiting on us for a message response. So that is pretty much what I do today. And then I, to Alan’s point in the preamble. I’m try to be creative with ideas. I try to be creative with episodes. Obviously we have next level university, so we do an episode every day. It’s my job to make sure that the show goes well and that I bring some level of value slash ideas so we can make sure we do our seven day a week cadence. So those are that’s kind of like the main focus for me right now.

Trisha Stetzel: Nice. Thanks, Kevin. Alan.

Alan Lazaros: So what what am I doing? I know your listeners kind of know me a little bit. If they did listen to the other episode, if they didn’t, I’ll presuppose that they didn’t, just in case. So my job is primarily these four things I’ve come to realize. And as you do these things, you kind of realize what you’re doing well and what you’re sucking at. So these are the four things I think I’m doing well and kind of the only four things. Uh, the first one is I’m believing in the team and I’m believing in the clients, and I’m really believing in the future more than anyone else. I’m just such an overly futuristic optimist. Like, I’ve been talking about self-driving cars for the last 15 years, and now they’re actually happening. So I’m just that obnoxious guy. Uh, number two is standards. I’m just. You even mentioned right there. Kev, be the last message. That’s a chAlanging thing to do, for sure, because if you want to have a life, it’s very hard to always be the last message. So we just have ridiculously high standards for how we operate and how consistent we are and for how we treat our clients and our customers. And then the third thing that I’m doing that is just keeping everyone in forward momentum. I always have this book with me at all times. It’s called The Flywheel. It’s not my book. I’m not selling a book on your show. Okay. Uh, have you heard of you obviously know Jim call. Yeah. Jim. Yeah, right.

Kevin Palmieri: Uh, Jim Collin’s books, I think, are the best business books ever written. You are nodding your head. So you’ve obviously. So there’s the flywheel concept of just momentum. The the companies that win are the ones that are the most consistent. And so I’m keeping everyone in forward momentum. And I always say I’ll be the pain in the ass. They think one day and maybe that second part won’t happen. And then the fourth thing that I’m doing is long term intelligent choices. I just don’t think short term. I never really have. And every time I did, I always regretted it. And I think most people do. They go on their feelings. And in business, if you go on your feelings, you’re screwed. And but you have to be creative and you have to be emotional because every business I think has a creative and a and a business mind, a creative and a mathematical thinker. And you can look at, you know, partnerships and businesses in the past, you know, Paul Alan, Bill gates, Steve Jobs, Wozniak, there’s a bunch of those. And then a lot of times the creative is the front facing person. And there’s someone behind the scenes running the company that no one knows about. Oprah obviously has her own unique version of that, that kind of thing. So Kev and I have gotten to this place where we kind of understand who we are now, and we’re leaning into it, even though that’s taking tremendous courage because I think I wanted to be liked.

Trisha Stetzel: You missed a pair. I’m just saying. You didn’t say Palmieri and Lazarus. I’m just saying that was missing from the pairs that you called out. Yeah. Oh. Thank you.

Kevin Palmieri: Yeah. Yeah, yeah. Oh, nice. Yeah. Not yet. I don’t think. I mean, one day, you know, that might be a thing. Thank you so much, I appreciate that. I didn’t even know what you were making a joke there. That’s how that’s that’s alarming.

Trisha Stetzel: I know, I saw your face. I thought you were frozen. I’m like, oh, my video froze. No, no, I confused you. You perplexed. I got it right away.

Kevin Palmieri: I got it right away. Yeah. Right away. Alan’s really good at like statue thing. So sometimes when he’s, like deeply thinking, you think he’s frozen, he’s still there. I didn’t mean to give you a thumbs up. Yeah.

Trisha Stetzel: Okay, so here’s what I know. I know Alan a little better than you, Kevin. But I do know that the two of you are different, yet share values. Um, one of the things that I brought up before we started recording is I happen to see one of your old board meetings, which was on a boat catching fish. So now that we know where you’re at today, let’s roll. All the way back to eight years ago, when you guys started building this business together. Talk about why and how you met. How do you guys know each other? And then second, what were some of the early chAlanges for you as partners?

Kevin Palmieri: I’ll start this. Alan. Right. I’ll start this because usually this is how it goes. So Alan and I went to middle school together. We grew up in the same small town. We played Spin the Bottle in his basement with the popular girls in middle school, which was like, that was cool. I mean, I peaked early for sure, but that was that was a bucket list for me at the time. Then we ended up going to high school together and in high school. Alan was an academic Focused on getting the President’s award and crush in school. I was the captain of the baseball team, focused on being good at baseball and hating all things education. So we didn’t necessarily get along. But the weird thing is, we didn’t understand this about one another at the time. But we both had very similar experiences where we both grew up without fathers. So that has always been something that has stuck us together is we grew up without fathers. The picture that you talked about with us having our board meeting on the boat. That was on Father’s Day. We used to go fishing together every Father’s Day. That was our thing because all of our friends were spending time with their families and we weren’t.

Kevin Palmieri: So after college, after high school, Alan goes away to college. I work a bunch of odd, mostly terrible jobs, and then I think I was like 20, I don’t know, was I 25 or 26? I went to a party and Alan was there and him and I reconnected and he had left his job. And his girlfriend was beautiful and he had money in the bank. And I was like, whoa! I want to be an entrepreneur. This looks awesome. That would be awesome for me. So at the time, Trisha Alan had a YouTube channel called Conversation Conversations Change Lives. He said, I’d love to have you on. I was like, I don’t. I sure, I don’t know what I’m going to do in terms of adding value, but like, let’s see how this goes. He had me on baby fitness, fitness, discipline and mindset. I got those I got those three mindset, maybe not so much, but the first two for sure. So at the end of this hour and a half interview, I said to my friend who was there, we had another friend there. I said, that went by and what felt like five minutes. Imagine if you could do that for a living.

Kevin Palmieri: And he said, well, there’s people out there that do. And I was like, interesting, okay. I did all the research, ordered the mic, figured out how to audio edit, blah, blah, blah, and Alan was my first guest and that was the best. It was the best. He was mentoring me at the time. He was coaching me at the time. I don’t know if I’m sure he knew it. I didn’t know it. So yeah, I fell in love with that, ended up doing some episodes, and then I had a really tough bout with Mental health where I was debating suicide. Alan was the person I reached out to, and then after that I left my job, and then him and I partnered up in 2018 and we said, look, we’re going to come together. We’re going to go all in on one podcast, which at the time was the Hyper Conscious podcast. And then, yeah, that was the beginning of this very strange, surreal journey that we’re on today. I’ll speak for myself, surreal for me. I feel like Alan knew all this was going to happen, so I get more excitement on the day to day than he does Trisha for sure.

Trisha Stetzel: But he gets an excitement from different things than you, that’s all.

Kevin Palmieri: Yes, yes for sure.

Trisha Stetzel: All right, so, Alan, what’s your side of the story.

Alan Lazaros: Yeah, so we did. I did the traditional path. So I did preschool, kindergarten, middle school, high school, college and corporate. Little did Kevin know, I had $150,000 in a Vanguard account that I invested all my money. And all that money that you saw me balling out with was made in corporate, sir. Not not an entrepreneur on the beach with a six pack. And I was like, I could do that for sure and buy six pack. He means abs, not babes, not beer. Although it was the beer in college for sure. But ultimately two two young boys grew up in a small town and a small minded town, quite frankly, and I’ve always had huge dreams, and Kev was always kind of the rebel who wanted to do things differently. I wanted to be a professional fighter. He was really into fitness more than anyone else. Early on, early on, we were both bodybuilders. For a while there I was a fitness model, fitness competitor, a fitness coach, and that’s we started working out together. That was like a big part of it, and we just bonded over that. And then I think unconsciously, we both grew up. So I was raised by my mom and my older sister. He was raised by his mom and his mama, his grandma, and we never really had dads, so we didn’t. I had a stepfather from age 3 to 14, but I never really got along with him and I certainly didn’t look up to him. So we didn’t really have any male role models, and we kind of found that in each other. We were also really lonely. And I’ll explain why. Obviously we were single so that that’s part of it.

Alan Lazaros: But we were lonely because we were so into personal development and growth and personal improvement and self-improvement and mental health and healing our trauma. We we were so lonely in that we call it lonely land now. But it was it was bad. We were the only entrepreneurs we knew, really. And so we found sort of connection with each other. And then we just built this sort of thing. Now the piece that I want to bring up, we never stopped the podcast, no matter how hard it got. Eight years ago, we started a podcast. I had conversations change lives. He had diaper conscious podcast. We went all in on the hyper conscious podcast. Changed the way you think. Changed the way you, uh, change the way you think. Change the way you act. Change the way you live. How dare I screw that up? How dare you? I know you’re going to say that, but then we rebranded to Next Level University, probably around episode 600 or something. I’m butchering that. I don’t know when it was, but we did one episode a week. Then it was two episodes a week, then it was three, then it was five. We jumped to five, then it was seven. And we do an episode every day now. And when you say that to other people, they think nothing of it. When you say that to a podcaster, they go, wait, what? So you’re talking like one minute episodes right now. The average length of our episodes now is probably 25 minutes. And we put work into these two. It’s not it’s not just, hey, let’s hit record and do it like there’s a lot of thought behind it.

Alan Lazaros: So the piece that I want to bring up is that’s been the one thing that has really made 90% of the difference for us. If you take that one thing away, Way. I’m a coach. He does podcast coaching. We work with 106 podcasters and business owners. I have one client I see four times a week. Just grinding. Improve, improve improve. But the Next Level University podcast is the glue that puts it all together. We have our own community now. It’s an 18 person team. I have 20 clients. He has 60 plus podcasts that we produce. But it all started with one train, the main train. The main thing is to keep the main thing the main thing, and we just never strayed from that. To this day, we actually are recording a couple episodes later today. I think Kevin has that on the schedule. I need to look at my schedule, but and now here we are going on other shows. So it’s become a really cool thing. And the thing that I think has been interesting is it’s always been deeper than, than just starting a business together. I think it’s always been about meaning and about purpose, and it’s always been focused on helping people in a way that we feel because we felt pretty lost in different ways. I felt less lost than he did. He felt a lot more lost than success, but I felt lost as hell in relationships. I. I felt like relationships never worked well for me. So now we have a podcast that talks about holistic personal development and success, and it’s been really cool.

Trisha Stetzel: That’s awesome. So do you still feel lonely as an entrepreneur?

Alan Lazaros: It’s a great question. Yes. Yeah for sure. Just in a different way. I, I don’t know, I feel like I’m pretty. I have pride around the loneliness because this is what I signed up for. And I don’t ever expect anybody to fully understand what I’m going through other than Alan. Really. I like one of my my other best friend. I know you’re only supposed to have one. Sue me, I get two, but my my other best friend’s an entrepreneur, so he gets it like I’m the best. Trisha. I’m the best man in his wedding. He literally told two of the other guys in the wedding party, just support Kev as much as he needs because he’s super busy. Like, oh my goodness. I feel so seen in that. Thank you. Thank you for that. Because I don’t know what I’m doing. What? You’re trying to grow a business. I can’t be worried too. Too much about booking flights. But yes and no. I feel the most seen I’ve ever felt by the people that I need to be seen by. And I feel the least understood by the people that I don’t really care if they understand me. I think nice, I don’t feel lonely anymore, but only because of my beautiful girlfriend Emilia. We own three businesses between the two of us, and she she she’s my best friend.

Alan Lazaros: She’s my my everything. I used to actually think that that quote was dumb. Before I met Emilia, I was like, she’s your everything. What are you talking about? You can’t have one person be your everything. Well, she’s my gym partner. She’s my business partner. She’s my future wife. She’s. She’s my everything. And, uh, I don’t feel when you ask that question, I smiled just automatically, because I just don’t feel lonely anymore. Which is weird for me because I felt like I was alone most of my life. Internally, not externally, externally. I had tons of friends in high school and college at corporate, and I always felt sought after as a man. But I never like friends and otherwise. But I never felt, um, belonging inside. And with her, I feel tremendous belonging. And so that’s new for me. That’s within the last five years. It took me 30 years, but I am so grateful for that part. And that’s the one part of this journey that I never anticipated. Like most of the business success and stuff, I that was by design. This was, oh my goodness, this is the coolest thing ever. I can’t even believe, like I thought I was gonna be alone forever. Honestly.

Trisha Stetzel: Well, both of you, when you talked about where your business is at today, talked about the community of people in your business and how you take care of them and the people, even outside of your business that come to you for things, your clients, your customers, right. And how you take care of them through, through the journey. What I hear is that you’ve built community yet there’s still some part of you, and I think all of us as entrepreneurs may feel this space, some larger than others. That is somewhat lonely, right? And there’s some void there in some way. But you guys have built this beautiful community around your business, and now you’re supporting people who are supporting you inside of your business. So here’s where I want to go next. What were some of the biggest chAlanges in this partnership when you guys first started working together?

Kevin Palmieri: You want me to start Alan?

Alan Lazaros: Yeah.

Kevin Palmieri: Easy. Easiest one in the world, Trisha. Everything I wanted to do was dumb and stupid. And Alan would be like, that’s kind of dumb and kind of stupid. I’m like, huh? Okay. And in a kind way. Not a bad way. I got you. I said it in way more than I got you. Okay. I think the most.

Trisha Stetzel: Alan didn’t say Kevin,that’s dumb.

Kevin Palmieri: Now, now he does. Now in a good way again. We we both have permission to be brutally honest with each other, because that’s what it’s going to take. The simplest answer is, Alan, is exactly what I needed, but the opposite of what I wanted. I wanted a business partner who was going to do reckless things with me, like, let me do what I want to do, let me laptop lifestyle. Let me take Fridays off, let me have a half day Wednesday. If I could have imagined what I wanted in a business partner, it would have been that it would have been somebody just like me. In the opposite, I. I do have a boss. Alan is my boss, I don’t care. Like, I know it might sound weird. He’s he’s the boss. And it’s really, really, really good for me. I’m not a natural number one. I’m a really good number two. And I think the chAlange was for the for most of the time, my ego was not ready to admit that. So I wanted everybody to think that I built this Trisha by myself. Brick by brick. With my bare freaking hands. And it’s just not true. It’s not true. So most of the chAlanges for me were the internal not feeling good enough imposter syndrome. Am I ever going to be successful? Is Trisha going to like me? Like that was the the big thing for me. The grind it out and work 12 hours like that. I mean, that is what it is. That’s not that bad. But the majority of it for me was all of the conditioning I had to do from like the personal development perspective as opposed to learning stuff in business. I mean, there’s pain associated with that too, but it’s a deeper pain when you’re just constantly getting poked of, like, you lost that client because you’re not good enough. You got rejected because you’re not good enough. You’re not smart enough yet. Like that was that was really the struggle for me for sure.

Trisha Stetzel: So, Kevin, I liked you before I met you. Because I stalked you on social media. I’m just saying, I knew you were going to be a cool guest. I just knew that. So. Alan. Alan, before I come to you, I just want to ask Kevin one question around the wanted versus needs. Right? What you want versus what you needed. Do you find that you have to use that with your clients these days, like they come to you and they’re like, this is what I want. But you know better because you’ve been through it before, and now you’re supporting them through something that you already fell down, skinned your knees, cut your elbows, got the black eye right? Um, how do you use that with your clients now?

Kevin Palmieri: We’re all coaches here, so I’m sure we’ve all experienced this. My firm belief now is a good coach helps you get the goals you want. A great coach helps you avoid the pain to accomplish the goals you don’t actually want. And now it is a conversation of do not tell me what you want. Tell me what you’re willing to do to get it. I don’t care with respect and all due love. I don’t care what you say you want. I care the process that you’re willing to practice. I always start there. For me, it’s that because we all want more, bigger, better, whatever. But the reason we don’t get more bigger or better is not because we don’t want it. It’s because we don’t want the process. So I just try to be very honest with my clients regarding what it’s going to take for them. Great. Quick story. I was working with a young man one time and he said, I want to be like you guys, but way more successful. Like, okay, love it, love that. I’m not exactly sure the way more successful part, but I can I can tell you how we’ve gotten here. And I said before we jump into tactics and all that stuff, let’s just have let’s just have real conversation. On a scale of 0 to 10. How important is it for you to be home every night for dinner? And he smiled. He’s ten out of ten.

Kevin Palmieri: Love it. Cool, man. Love that for you. You’re gonna have kids soon. Yeah. Next. Next couple of years. Awesome. You want to be at their sporting events when they get older? You want to parent teacher conference? You want time off that type of stuff. He’s like, yeah, man, it’s super important. Big family guys are cool with all the love, my friend. You don’t want what I have. Trust me, because I’ve traded all that in. I’m not having kids for a reason. Alan and I work 12 hours a day. He works more than I do, but I do work a good amount. I put in my. I put in my hours. But Alan Alan now works me. So the point of that story was, I know you see what we have. And you think that would be really cool to have, but what it would take for you to get there would require you to trade in all of your core values and all of your core beliefs for aspirations that you don’t actually want. Let’s have that conversation. So that’s usually where I try to start with people, because yeah, it looks really good to say we have 2070 episodes and we have $1 million business. What it has taken to get here is nothing short of brutal, and I think it is wildly unhealthy for the vast majority of humans to do it for sure.

Trisha Stetzel: Except for Kevin and Alan. And it’s been really even me. It’s good. Yeah, I can tell.

Kevin Palmieri: I told you, I think it’s good for Alan. I think this is what Alan is supposed to be doing. I told him, like, very honestly and very vulnerably. And I don’t regret it, but there’s there’s pieces of me that I will never get back from this journey. For sure. For sure. Yeah. If I can just jump in real quick. One of the things I love about Kev is how honest he is. So, Trisha, that we talked about the achievers. I don’t I haven’t taken a full day off in ten years. I don’t know if I ever will again. And people hear that and they’re like, you’re out of your fucking mind. Pardon my French. Please edit that out if it’s not explicit. Are you kidding? But the truth of the matter is, is sometimes it’s one hour a day, sometimes it’s 18 hours a day, and ideally, it’s somewhere in between. It almost always is. I don’t want to not build. I’m here on planet Earth to do all I can with all I have. And I’m not joking. I am going to reach my potential and help others do the same. And that is my main focus. And I said this on a podcast one time with a woman named Deborah. I’ll never forget it. I said, I’m just being vulnerable and honest here.

Kevin Palmieri: I haven’t taken a full day off in ten years. So while I love that, you know, other people aspire to do what we’ve done, I actually don’t think everyone should be an entrepreneur. She’s like, well, what do you mean everyone has? I said, I’m just saying, I know people who, quite frankly, are lazy and they love being lazy. Kevin and I, we we are just strivers. We’re not. We don’t arrive anywhere like the moment we hit a goal. We had a $70,000 a month. We just upped the ante. Like, I literally. How long did we celebrate that? Not as long as I. Not as long as I would have liked. I would have liked some sort of fancy dinner or something, you know, not not to be happy. To me, it’s about the next level. It’s not about the current one. Right? This is next level university. Not ordinary average mediocre university. So I, I understand this isn’t for everyone, and I do think that I love how Kevin is so honest about that, because I don’t think he was wired in a way where he was supposed to be as big of an achiever. Whereas for me, I’ve been hiding my achiever my whole life. I’m just grateful I get to be more of me now.

Trisha Stetzel: You get to be more of you. So, Alan, what do you see as the biggest chAlange when you, the two of you started working together?

Alan Lazaros: Being all of me, it’s still my biggest chAlange. Even on this podcast, I. It’s easy to villainize someone who seems like an arrogant, pretentious butthead who started on third base. I’m a six foot two white Caucasian American male born and raised in Massachusetts. It looks like I started on third base. I couldn’t even see the fucking ballpark. Dad died at two, stepfather left at 14, lost three families by the time I was 14 years old. And I have a level of tenacity and drive that I don’t think is normal, I know is not normal. And it it triggers people. And I’m just trying to be honest like I, I clients come to me and they say, well I want this, this and this. It’s of course you do. Who doesn’t want to mansion on the beach? It’s not going to happen. Like, look at the statistics. You can’t work two hours a day and have a multi-million dollar mansion on the beach. Unless you inherit the money or a generational wealth or win the lottery. And so to me, I’m a I’m an earner and I’m a striver. I’m not an arriver and an entitled person. So, so Kevin and I, it took me 30 years to figure this out, but I work really well with certain people and really not well with others, and I’ve finally figured it out.

Alan Lazaros: But the hardest part in this journey for me has been being all of me. And so people with high work ethic and high humility, inward humility, not necessarily outward inward humility, and who want to reach their potential. They love Kev. They love me. They love you like I’m read on this episode for a reason because socially I’m not easily acceptable. The people that I don’t work well with are entitled. They’re arrogant and don’t know it. They want big rewards for minimal effort, and they villainize me instead of face the fact that they’re kind of lazy. And I just. I don’t believe in this new age, 21st century, four hour workweek stuff. It’s not real. It’s a trust me, I’ve I’ve coached 400 plus people over the last ten years. They’re all freaking broke. Except for the ones that aren’t on social media. Like, social media has really distorted what it takes to actually succeed. And what’s good for productivity and success is usually not good for marketing and branding. And I understand why it’s that way. But the fishing video is not the reason we’re successful, that I can promise you we actually weren’t successful back then.

Trisha Stetzel: But you were having fun and it was Father’s Day, so I’m glad the two of you did some fun things together. And hey, Alan, take Kevin to dinner, for gosh sakes for having that 70.

Kevin Palmieri: Thank you so much for that. I’ll send you a gift card, man without me. Thank you so much. I’ll just let me buy a new car so I feel like it’s good. We’re good, we’re good. Only 20:05 p.m. w baby.

Trisha Stetzel: Yeah, this is a good thing. All right, I’m gonna sneak my Snuggie comment in here. Kevin was, um, somewhere while I was stalking him on social media on one of his podcasts, talking about how some people just want to put the Snuggie on because it’s warm and comfortable and it makes them feel good, and that’s the way they do business. And Kevin said instead, you should be making a fire. So the two of you are high achievers. And Kevin, maybe you went kicking and screaming, but you’re a high achiever as well, right? You’re in this space now. Thank you. Alan, um, you coach a lot of people in different ways, right? One in the podcast space and one in in the business space. And I know that there are people who come to you and say, but I just want to wear the Snuggie and you have to tell them in order to be successful. You get to go build the fire. So what are you providing to the bulk of your audiences? And I know you do a lot of 1 to 1 as well, but what are you putting out there in the way of energy and information and advice to people to really get them to shift from this four hour workweek to, you got to go do the grind in order to be successful.

Kevin Palmieri: Nice. I almost think of it as like, regretful truth. Like, I hate to be the guy to tell you this. I don’t want to be the guy to tell you this, but I do believe that my heart is big enough, and I have the courage to say, look, most of these people are lying to you. And here’s how I know I’ve met them, and I’ve been coached by them. And they’re not who you think they are. That that’s one part, that part of it. And I think one of my purposes is to help people raise their awareness. That is like there is some very big people in the personal development space who it seems like they got to where they are by accident. It’s all reverse engineered. It’s built on lies, it’s built on steel, it’s built on just garbage. And I just feel like. For so long, our industry was built on making people feel good. Making you feel good has value at times, but you can either change your behavior or you can change your perception. If I come on here and say, guys, I know business is a little bit hard, but here’s the thing the economy sucks right now, so don’t worry about it. I mean, when the economy strengthens up, I’m sure you’ll get more clients. That’s not helpful. No, that’s not helpful. The truth is, yes, the economy is maybe in a rough spot, but your resources and your resourcefulness and your grit and your relationships and all the things you’ve done to build this, to build this momentum, are what are going to set you apart from all the people that quit. Don’t freak and quit. That’s a heart driven but no B.S. approach. And that’s really what we try to do, is if you listen to our show, you’re not going to feel better about yourself most likely, but you will have more opportunity to get better.

Kevin Palmieri: And when you get better, you are going to feel better because you’re going to be in control. I would much rather somebody be in control of their future while dealing with some chAlanging feelings than us. Just reset their feelings every time they listen, because I wanted that at one point in my life, and it just doesn’t serve you. You’ll you’ll feel better. But then the next day it’s the same cycle. Feel good? Nothing changes. Continue running. The same behaviors feel bad, feel good. And it just becomes this. It just becomes this cycle. Growth requires discomfort. So you feel a little bad. You reflect on it, you change your behavior, you grow, and then rinse and repeat that cycle forever. And one is up and one is down. Unfortunately. And I’ve I’ve been in the downward cycle, and I feel like I want to be the guy who helps people get out of the downward spiral, even if it makes my life much harder. Which it does, because if we help people feel better all the time, we would be way more successful than we are for sure. But we decided pretty early on, like, ah, that, that ain’t it. To your point, they lie to your point, Trisha, where that came from for me is I was looking at a book review for somebody very big in the personal development space, and they said, this is a Snuggie self-improvement book. It’ll make you feel good, but it’s not going to change anything. It’s like, oh my goodness, that’s what that’s what’s working, unfortunately. Yeah.

Trisha Stetzel: So no snuggies for everyone. I’m just saying no snuggies for you or for you or for anybody else.

Kevin Palmieri: We’ll give you a hug. If you need a hug, I will give you a hug for sure. But then we got to get after it because that that was the whole point of it is if you always have the Snuggie, yeah, it’ll get you warm. But if you’re out in the wilderness with a Snuggie, you’re gonna die. You need to develop the skills to build the fire, to build a shelter, right? The Snuggie is comfortable at times, but it’s a Band-Aid far more than it is a solution.

Trisha Stetzel: Yeah, yeah. And you talked about you got to go into the woods and it’s whether it’s snowing or raining or hot or cold or fill in the blank, you’re going to go through all those things as you build your business. Right? I mean, that’s just the bottom line. Yeah, I appreciate you. And I’m a lead with the carrot, but I hold a big stick kind of gal, so I get it. Yeah. That’s good. Alan, how about you?

Alan Lazaros: Oh, well, the first thing I’ll say is I think leading by example is everything. If I want so I. Can too cowardly to say this in the past. I need to share it because I need to lead by example. I’m 1179 days of consistent exercise without a single miss. And I used to be too scared to share stuff like that because it sounds so arrogant. But with my clients, I lead from the front. I’m not asking them to do anything that I don’t do. And I started saying this before I because I used to coach anyone that would be willing. I mean, in the beginning I was I always say I’ve been mentoring for ten years, coaching for eight. Which basically means I started getting paid eight years ago. And I used to coach anyone I could because in the beginning, no one knows you. Sam’s Cola or Coca Cola? Everyone’s going to buy a Coca Cola because no one knows who the f sam is. And that’s why entrepreneurship is so brutal. So if you look at the statistics, I’m big on that. There’s 137,000 new businesses that launch globally every day. Very, very, very, very, very, very few of those even exist in ten years. And so I say this to my clients, if you want to be one of the ones who is still standing, that doesn’t even mean you’re profitable.

Alan Lazaros: It just means you’re alive. I’m going to have to tell you shit you don’t want to hear. And you can make fun of me all day for the fact that I work every day. But I’m still in business, baby. And I guarantee you I wouldn’t be, because I’m almost. We almost went out of business with that work ethic, by the way. I haven’t taken a day off in ten years, and we still almost went out of business. And there’s two of us. There’s 18 of us now. But you know what I’m saying? The point is, is that it might feel really good to hear that it’s all going to work out. But the truth is, you might work your face off and still fail. And so it takes humility, I think, and maturity to say, you know what? I’m going to give it all I’ve got. And I’m I’m not going to. I’m not going to pull any punches, and I’m going to have the courage to go all in and or have the courage to admit this isn’t for me. And I think that that’s really what I get people to do before I coach them. I was on with someone yesterday who said she wants to be the next Oprah. And I and I talked.

Alan Lazaros: I took her through my spreadsheet. I said, okay, great. That’s awesome. If you want to coach with me, here’s the deal. I care about your success first, your fulfillment second, and your feelings third. I’m going to be the person in your life who cares more about your success than you do the only human being in your life. No one else cares, Trisha. No one cares about your dreams. As a matter of fact, most of your peers would be pumped if you lose. Sorry, I’m not your immediate peers, but in general, the friends from high school, they’d be like, oh, Trisha fell on her face again. Yay! Because they just see how you constantly winning so no one cares. They care about other things. They care about the barbecue and whether or not you’re at their birthday. They don’t care about your success. So when I’m going to be the one person who cares more about your success and who has the courage to ruin our relationship if I have to, in order to help you hear the truth. Because one day I don’t care if it’s two years from now or ten years from now, you’re going to go, wow, that dude actually was saying what was real. And I have a coach. His name was Alex, and I lost him because I was late too many times, but he was that for me.

Alan Lazaros: And this would be the last piece I share here about this. I’ve had mentors and coaches galore. I’ve had dozens. Some of them I definitely shouldn’t have had. I mean, holy crap, those dudes don’t know shit. Right? But I didn’t know it because I was a kid. There’s one coach who shines through. His name was Alex, and he was the most Truthful and I didn’t want to hear it. But as I got older and older and older, he was 42. At the time. I’m 36 now and I’m going, that man never lied. Everything he said was true and everything my other mentor said was fluffy, feel good nonsense. It wasn’t real. Not everything, but most. So when you get older and older and older, certain people fall from the pedestal and other people go, wait a minute. Oh wow, that person actually cared about my dreams. They actually cared about my success. They cared so much. In fact, they were willing to risk our relationship to actually tell me the truth. And I’ve done that with Kev several times. And and that’s why I said I’ll be the pain in the butt that you’ll thank one day. Hopefully that second part actually happens. And if it doesn’t, I have to make peace with that as well, because at the end of the day, I can’t lie to anybody.

Alan Lazaros: And I know what this has taken, and I know the stats. And I spoke to a group of entrepreneurs four months ago, and I was their first exposure to business. They were engineers, not entrepreneurs, engineers. And I just was on this panel with these other two entrepreneurs, multi-millionaires. And they were talking about passion and purpose. And I said, wait a minute, hold up guys. How many times have you guys failed? They both start laughing. One of them seven times eight businesses failed. I said, real quick, let’s give them something real here. This is all fluffy. Let’s give them something real. How many? How many spreadsheets do you guys have? They both laughed. He said, Alan, I’ve got eight open on my computer right now. That is what success is. Success is spreadsheets and metrics and boring ass shit no one wants to talk about. And it’s not it’s not feel good stuff on YouTube that does well. You watch the biggest YouTube channels, watch the biggest. It’s it’s mental candy. It’s someone running with backpacks of money. It’s all nonsense. I love cats too, and I love cat videos. It’s not going to help you. And that’s just so. That’s just my truth. And thank you for giving me the permission to come out with it.

Trisha Stetzel: I knew there was another reason that I liked you. I love cat videos too.

Alan Lazaros: Oh, perfect. Yes I do, I do, but but they’re not gonna help you succeed. They’ll actually be the reason you don’t succeed, unfortunately.

Trisha Stetzel: Exactly. Because you’re scrolling through cat videos. All right. So circling back around, I think we’re going full circle here. So we we started where you’re at today. We went all the way back to the beginning. We talked about the chAlanges. You guys are very different from each other. Um, Kevin, I’m so glad that I got to meet you today. And, um, Alan, I’m so glad that you came back on with the two of you. Yeah, the differences are there, and I can see them. Yet. There are so many core values that you have in common. So, Kevin, what’s your what’s your favorite thing that you and Alan connect on from a just intrinsic and an intrinsic way or from a core values use perspective.

Kevin Palmieri: Being good men. Yeah. Being good. Being good men I don’t. We will not trade ourselves for success. What we feel about ourselves matters way more than the bottom line. At the end of the day. Like, I will not be able to put my head down on the pillow if I wasn’t a good man. And Alan’s the same that that I’m never worried. I’m not worried about that, ever. I’m not worried about our characters clashing. I’m not worried about that. And I think that’s rare. I think that’s especially in business. Like we know I’ve just been. So much truth has been revealed at how many people are just kind of lying and cheating and and they’re just not who they, who they say they are. If anything, very honestly, we’re more behind the scenes than most people think because we’re just so focused on that. I want to be successful in real life, not necessarily just on social media. So and Alan’s the same more he’s more of that than I. And that’s yeah, I would say that and I think we When the times get rough, right, wrong and different, whether it’s valuable or not, I tend to get more funny. And I love making Alan laugh. It’s one of my favorite things in the world if I can get him going. It’s one of my favorite things in the world. So we have very different humor, but when we are in the pressure cooker, we have some good giggles and I would say that’s probably my second. My second favorite thing that we have in common. Nice.

Trisha Stetzel: I love that. Alan, how about you?

Alan Lazaros: The same. Who we are and what we are when no one’s watching is just. It’s it’s the core. It’s the core. And anyone and I came to realize this. Anyone. And Kevin’s realizing this, too. And he’ll second that. I’ll let you speak for yourself. I will get along with someone. I’ve realized to the extent that, number one, they want to reach their potential. And number two, they’re not full of shit. And we’ve had we had a 24 person team at one point. I mean, we have gone through the the hard knocks of just bludgeoning of who to hire, who not to hire, how this hoof. I mean, it was really, you know, at one point I considered the team, my family, my chosen family. And I don’t do that anymore. Just just because I got to be careful with my heart. Uh. My favorite thing about us is who we are and what we are. When no one’s watching is always what matters most. Despite all the glitz and glam and the nice shirts and the beautiful like, we grew up with nothing. We both grew up with very little. Seriously. And that’s why I told Kevin once we were cleaning out the studio, I said, dude, I could never have worked with you if you were spoiled because we we make, you know, we make great revenue, but we were making no money in the beginning.

Alan Lazaros: Right. And and he’s just not he’s not entitled. He doesn’t have spoiled brat syndrome. He he’s willing to earn every penny. And he just got a 20, 25 brand new electric BMW. And it’s it’s less than the last one that we had. So it’s a good actually mathematical play, finance play. But he basically waited eight years for shit like that. You know, and it’s I just if you want big rewards for minimal effort, I can’t work with you. And I’ve just learned that. So that’s my favorite part about us is that we’re not spoiled. We’re not spoiled, even though we live in America. The number one economy on the planet Massachusetts, born and raised, we we don’t have any spoiled Brat syndrome. And whenever I get around people who have that entitlement of like, I should make more money without contributing more, it’s it’s what do you you need to go, like travel to Somalia or something. I need you to go. You need to get perspective. And every now and then behind the scenes, Kev will say that person needs to get their ass kicked. Martial arts. There’s nothing more humbling than than, yeah, somebody kicking your ass. Mhm.

Trisha Stetzel: Absolutely. All right. I’d like to spend a couple of minutes before we close today talking about what you bring to your clients. So anybody who’s listening, who wants to engage with you, um, either on next level university or in a coaching, um, scenario one, how can they reach out? And to how do they know that you’re for them?

Kevin Palmieri: Good. Alan, lead the charge.

Alan Lazaros: Well, the first one is we. I think every business owner needs to find their absolutely people. And they’re absolutely not people. Actually. All people, not just business owners, but business owners especially. So I already mentioned our absolutely people. Hi humility, hi work ethic. And they want to earn it and they want to reach their potential in life, in business or podcasting. That’s our people. If you’re an earner who has humility and work ethic, you are going to I mean, we’re going to help you just amplify everything. You are part driven. The absolutely not people are people who already shut this off because they don’t like me. Um, which are people who are entitled and they want big rewards for minimal effort. We don’t work with people like that anymore. And we never will because it’s just not going to work. We just butt heads and, uh, so those are absolutely, absolutely not people in terms of what we do for people. So we have next level university level up yourself podcast Growth University as Kevin’s podcast. Level up your podcast. And then we have business Growth University that I just started. Level up your business. But ultimately underneath all of that it’s success and personal development. Identify your own unique version of success and then reach your potential through personal development physical, mental, emotional, spiritual. To bring this into one sentence. We’re going to help you reach the next level when you feel stuck in life, podcasting, or business. Well said. And where you can find us okay, where you can find us. I just left that whole part out. We have a website called Next Level universe.com. Next Level University is the podcast 1% improvement in your pocket every single day from anywhere on the planet. Completely free. Next level University podcast. The website is Next level universe.com. Because the person charging the person who has next level university.com was trying to get it. Yeah, we’re going to get it. Trying to charge us too much. We’re coming for him. Yeah.

Trisha Stetzel: Next level universe. It’s okay. It’s it speaks to so many, right? It’s much quicker.

Kevin Palmieri: Just we we convinced ourselves of that too early on, Trisha. That’s how we got through. It’s like no universe is bigger than university. We win, you lose.

Trisha Stetzel: Hey. No, really. It’s fine. No, you’ll you’ll get it. Because I know both of you are after it, and you will win. I know, I know you will.

Kevin Palmieri: That’s the goal. I don’t know if we even want it at this point.

Trisha Stetzel: Right? That’s true. So, Kevin, from from your perspective, who are the people that you want to connect with?

Kevin Palmieri: Heart driven people. I work really freaking well with people who are amazing and super heart driven. But our martyrs. I work really well with people who are just amazing, but they’re afraid to show how amazing they are. That is like the my favorite people in the world to work with, because all we have to do is amplify your truth. You’re already amazing. To Alan’s point, if you’re trying to look way better in front of the scenes than you are behind the scenes, I’m not the guy for you. I believe in the process. So yeah, if you’re a podcaster out there and you want to grow and you want to scale and maybe turn it into a business and make some money, but it’s coming from a place of heart. You didn’t start your podcast to get rich. You started your podcast to help people, and you will go out of business if you don’t figure out how to monetize it. Those are the people I tend to to work really well with. And then as they grow and say, I really want this to be a thing, it’s like, cool. Let me pass you on over to Alan. That’s his specialty. I’ll get you rolling. We’ll get some things running and and then we’ll pass you on. So those are the people I love. Heart driven people who want to do good in the world. If I can help them amplify their message. Feels real good.

Trisha Stetzel: Thank you both for being with me today. I don’t know where the time went, but we just blew through it. It is time to close the show. I’m just saying. So, Alan. Kevin, thank you so much. It’s been a pleasure having you on and take us through your story. Uh, look forward to sending some folks over to you and having another conversation sometime really soon. Because we’re not done here.

Kevin Palmieri: Yeah. Trisha, thank you so much for having us. Thank you. We really wonderful. It’s wonderful. You’re an amazing host.

Trisha Stetzel: Thank you very much. It’s all the time we have for today. If you found value in this conversation, share it with a fellow entrepreneur, veteran or Houston leader ready to grow. Be sure to follow, rate, and review the show. It helps us reach much. Reach more bold business minds like yours, your business, your leadership, and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and life you deserve.

 

Tagged With: Next Level University

Howard Berg with HSB Learning Systems

June 23, 2025 by angishields

HBR-Howard-Berg-Feature
Houston Business Radio
Howard Berg with HSB Learning Systems
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

Howard-BergHoward Stephen Berg is internationally recognized as the world’s fastest reader—officially documented by Guinness World Records for reading over 25,000 words per minute.

A pioneer in accelerated learning, Howard has developed cutting-edge techniques that turn information overload into an advantage. His methods have helped over a million people improve their reading speed, comprehension, and problem-solving skills across education, business, and personal development.

Respected for his contributions to the science of learning, Howard’s training programs empower professionals to master content faster and stay ahead in fast-moving industries. With a background in biology and psychology, his strategies are rooted in neuroscience and proven results.

In his conversation with Trisha Stetzel, Howard shared his journey to breaking the Guinness record, his background in education and psychology, and how he created his signature learning techniques. He discussed how speed reading can enhance business performance, citing companies like Netflix and Amazon as examples of adaptation and learning. HSB-Learning-Systems-logo

Howard also demonstrated practical methods to boost reading comprehension and emphasized his mission as a Rotarian to help others learn faster, remember more, and solve problems with confidence.

Connect with Howard on LinkedIn.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. It is my pleasure to introduce you to my guest today, Mr. Howard Berg. He’s recognized as the world’s fastest reader thanks to the cutting edge, accelerated learning techniques he’s developed that turned information overload into information assets. I’m not going to tell you the rest of the interesting things about Howard, because I want him to tell us. Howard, welcome to the show.

Howard Berg: Well, thanks for having me.

Trisha Stetzel: I’m very excited about the topic we have at hand today. But, Howard, first, would you tell me a little bit more about you and maybe the Guinness Book of World Records that you happen to be in?

Howard Berg: Sure. Well, uh, I went to the, uh, State University in New York, Binghamton to major in biology when I was 17. And in my junior year, I got interested in psychology for learning. And the brain is a branch of biology called psycho biology, not psychotic biology. That’s Frankenstein. It has to do with learning and cognitive activities. So I went to the dean and he said, you’re a second semester junior. You haven’t had one cite course. You only have one year left. I’ll have to do the whole four year curriculum in one year and finish the bio curriculum. At the same time, we need to take six science courses, two for our labs. And I had three jobs. I was working on the site 18 hours a week. He said, you’re not smart enough. And that’s when I realized they don’t teach learning in school. They tell you what to learn. They tell you why to learn. They tell you what will happen. You’ll learn. But they don’t tell you why. You hear a song once on the radio and you never forget it. And then you read seven Habits of Highly Effective People in the next day, or an old single habit.

Howard Berg: They said there’s gotta be a way to learn things that matter, like you learn songs. And it got up to 80 pages a minute, which got me in Guinness in 1990. No one’s ever replaced me. And, uh, I did the four year program in one year, and I got an 800 on the GRE in biology, took a graduate school, sat I went to 48 books in three nights, like self physiology, genetics, uh, biochemistry, plant systematics. Not the lightest reading. So when people say, do you remember anything? I got three questions wrong and I was in the 99th percentile in the world. So I’m going to say, yeah, I remembered it. And then I started a school in Dallas. It was for homeschoolers, and the average student was graduating high school at 20 to 45 college credits. Most of the ones who started in junior high never finished high school because they finished college before they got out of high school, and they didn’t need a high school degree anymore. They were college grads. Many of them were working on their master’s when they were 1819 years old, and it was very exciting. And we talk a little about that today.

Trisha Stetzel: Yeah, absolutely. So, Howard, you must be a superhuman.

Howard Berg: Um, I had a combination of good teachers and some early childhood experiences. I grew up in the projects in Brooklyn, which was like West Side Story without the music and dancing. I met Bernardo. He had yeah. I had a knife to my throat. I was beaten with bats. My dad was pistol whipped. We moved when they raped an 88 year old man. My mom had a sister. My mom got worried, but, uh, I found the only safe place in my neighborhood was the library. The grandkids would rather be dead than caught in the library. So I read a lot. And I had college reading when I was 11. Because, you know, the worst thing in the library is a paper cut. You went outside, you could get killed. So it was a it was a process of reading and reading and reading. And I read, you know, college level books when I was nine years old. So I got pretty good at it because that’s what I could do.

Trisha Stetzel: Wow. All right, so I heard you say that you’re in the Guinness Book of World Records for reading more than 25,000 words a minute. Is that right? 1990. So 90 and 19.

Howard Berg: No one ever replaced it.

Trisha Stetzel: Wow. Okay, so, Howard, as you know, I have a lot of listeners who are in the business space. Business leaders, business owners. We are always looking for ways for to self improve or improve our businesses. And reading is one of those things. Right. For most of us, some of us like to read, some don’t. But we know we need to write for self-improvement. So why is it that we read? What I would consider very slow, especially compared to the way you read. But why do we read so slow? Why does it take so long to get through a book?

Howard Berg: Read slowly because I will show you exactly why. When you’re in a car, you’re driving on the highways. Well, it says 70, but no one pays attention to that. In Texas, 70 is the suggested speed. So you’re going at least 70 miles an hour. You’re reading the road from back left and right, and you’re reading your gauges. You’re watching your GPS, you’re watching the road, you’re bored. So you turn on the radio, you talk on the phone. You talk to people in the car. You’re still bored. And that’s in four directions. You read a book in one direction and around 200 words a minute, and remember 10% the next day. And the difference is, in a car, everything’s like a movie, and you’re seeing all the information as a visual. When you read a book, it’s like this somewhere in the back of your head, talking one word at a time. So most people read at the speed they speak. By learning to see movies in a book, you’re able to read at least 100% quicker in about four hours time with very good comprehension. And by the way, because we’re talking business, no one wants to read fast. That isn’t the goal. The goal is learning fast. If you’re in business, imagine if you could learn a new skill in an hour every day.

Howard Berg: Uh, internet skills, marketing skills, public speaking skills, emotional intelligence skills, and 365 days you’d have 365 new skills. What would that do to your business? It’s the learning. Reading’s a screwdriver or a hammer. It’s a tool. The payoff isn’t the reading. It’s the knowledge to be able to use that. Like, I just built the funnel, a very complex funnel that had to integrate, like 3 or 4 different external programs and communicate precisely. And you never did it before. So you read how to do it and they made a funnel. That’s a business decision. Most people would say it’s too hard. I don’t know what to do this too much to do. The difference is I know how to learn. I took the information and I applied it. When you want to make more money, you’re not going to make more money working more hours. You’re going to make more money making more money per hour. And the way you do that is that beefing up your your knowledge base with AI coming in, a lot of the businesses we have today will not function successfully in ten years. That’s Bill gates saying that. So you have two options. You could be blockbuster.

Howard Berg: Look how well that worked out. Or you could be Netflix. They started off with DVDs and they don’t use them anymore. They’re very successful online. They learned to morph their business model along with the market. And that’s what people need to learn. Just because you’re making money today is Sears and JCPenney. How? Well the business model is working for them now. And the interesting thing is the second richest man in the world, Bezos use their business model. He took the catalog that made them rich. In the late 1800s and early 90s and put it online and called it Amazon. They had the business model, they had the marketing, they had the products, they had everything. But no one said, why don’t we put it online? He did it. And now he’s the second richest man in the world. They’re going bro. That’s the difference between someone who knows how to learn and has a vision for where it’s going, and someone who’s using what’s worked successfully for decades. You can’t run a business today successfully by staying in the model you have. You have to have the vision and the skills to take it to the next level, or your competition will. And it’s blockbuster. How well that worked out for them.

Trisha Stetzel: Oof! Okay, all of that resonates with me. And I love that you said Learning faster. So it’s not about reading faster, it’s about learning the material faster. So can you give us some tips on how we get from just reading 200 or less? For some of us, words per minute, because we’re concentrating on each word to getting to a space where we’re learning faster.

Howard Berg: Absolutely. I’ll get you 20 to 40% faster in about 90s. So when I’m done, pick a book you’ve read, preferably nonfiction. So that the only thing confusing you is the speed, not what’s in the book. If you’re trying to learn quantum physics and reading fast simultaneously, neither thing will go well. So for learning something we know and understand, the only reason you don’t understand it is you went too fast. That’s why. Pick something you understand. Read for a minute with a timer and see how far you get. Don’t do anything. Just read the way you would read now and then when the bell rings on your phone or your watch, put a little mark in the margin with a pencil. Now go back to the beginning we started. Take your hand and go across one line at a time with your eyes following your hand. And this is the key. As fast as you could comprehend. That’s why you want something you understand. So as long as you know what you’re reading, go quicker and quicker and quicker. Till you don’t. That’s when you went too fast. So now slow down just enough that you can understand. And for about five minutes, go one line at a time, as fast as you can with comprehension. If you don’t know what you’re reading, it’s too fast. At the end of the five minutes. Get your timer. And test yourself on the same section again and read for one minute, using your hand to go as fast as you could comprehend. And that little pencil mark more that you had in the first minute, you’ll blow past it by 20 to 40%. Just doing that one change.

Trisha Stetzel: Wow. Okay, so we’ll use our hand to guide our eyes across the words, right? Um, from left to right.

Howard Berg: Don’t stop. Keep moving. If you see something interesting, keep going. Don’t stop. Keep going and you’ll see a dramatic improvement.

Trisha Stetzel: Okay, so how do we get past wanting to look at and read every single word that is there? I understand the exercise, but I think my brain.

Howard Berg: Is like a conductor in an orchestra. It keeps your brain engaged and keeps you moving. It’s the hand that moves the eye and overcomes the temptation to slow down.

Trisha Stetzel: Okay. Totally makes sense. So, Howard, I know that you have, um, you have a school or a way to actually dig a lot deeper into. How do you get much better at this? So maybe we could probably not get to 25,000, but something much better. Much better than 200.

Howard Berg: Realistic goal would be 100 to 400% in four hours. Uh, with good comprehension and retention. We did a double blind study, and everyone in the 100 person group at least doubled. Some tripled in, some quadrupled, but everyone at least doubled with no loss of comprehension.

Trisha Stetzel: Wow. That’s fantastic. So if people are already interested, Howard, and connecting with you and learning more about how to dig into this and get even better, how do they find you?

Howard Berg: They go to Howie reading. I do a monthly live class personally working with them. It’s not recorded. It’s me. And then I do two masterminds for free afterwards, where they have the chance to ask questions like, I’m not sure what I’m doing, you right, or they hear other people’s questions and learn things they didn’t even realize they should have asked. And I give them two free masterminds to make sure they actually learn the skill. And I’m not just doing reading, I’m doing reading to find what I need to know, and I’ll teach them what to look for. Now you’ve found what you need to know and you don’t understand it. That’s not a reading problem. You read the calculus book and you can’t solve a problem. You know all the equations. But what do you do with them? You have no idea. That’s a learning issue. So you study skills to connect the dots and make sense out of the information, so you can actually use it. Now you got to remember it so you can use it when you need. That’s a memory skill. And then I teach them emotional intelligence. What if you get nervous taking tests. What will it do to your performance? What if you get nervous speaking in public? A lot of professionals are uncomfortable doing what we’re doing. They affect your your ability. So you have the knowledge, but your emotions are impeding it. I train the U.S. Special Forces at Fort Bragg and the Royal Army in Bangkok on how to stay focused on the fire and remember their training and do what they were taught so they don’t get killed because they’re so flustered.

Howard Berg: Something went wrong that they can’t remember what they’re supposed to do and they can get killed. So that’s about as severe a business problem as you’re going to get. Someone wants to kill you and you can’t remember what you were supposed to do. So in business, sometimes it feels like someone wants to kill us. We have good and bad days, and the bad days are difficult, and the people that succeed are the ones that can stay focused on the problem and find the solutions they need instead of why is this happening to me? Well, I told them I’m going to teach you a secret. With that way, I taught them the single best question you can ask when you’re having a business problem or stress. Are you getting shot at? What’s the next best thing I can do now instead of this isn’t fair. Why is this happening to me? Waste of time. You’re digging a deeper hole and commiserating. What’s the next best thing I can do now? Your brain looks at the problem, looks at where you want to go. It starts showing you options to go from where you are to where you would like to be. Much better than saying, why is this happening? It isn’t fair. Maybe it isn’t. So what? It’s happening. We’ve all had days where it wasn’t fair, and the people who are successful learn how to overcome that. They block, they they focus in, turn off that emotional noise and remain focused on solutions to the situation instead of problems.

Trisha Stetzel: I love that, that’s fantastic. Okay, so I’ll put the link in the show notes so that you can go and find Howard’s, um, information that he just talked about. It sounds like a great way to get started.

Howard Berg: I’ll give you my email, Mr. reader. Maria der. That’s my email at MSN. So if you have a question or you’d like to I train companies all over the world. So if you’re interested let me know. Can come there or I can do it on zoom, which is a lot less expensive because you don’t have to have me fly out there. It’s the same program. You’ll learn the same thing. That’s the beauty of what we’re doing today. It’s so much more efficient than it was even a few years ago.

Trisha Stetzel: Absolutely. Mr. Reeder at MSN, that’s how you can find Howard. Okay, so, Howard, I’m curious about. Um. When learning faster works best. Is it in the morning? Is in the afternoon? Is it in the evening? When should I be practicing? Learning faster.

Howard Berg: The answer is yes. Are you a morning person who works better in the morning? If you’re an afternoon person, it will work better in the afternoon. And if you’re a night person, it’ll work better at night. One of the things I teach people and I teach speed writing. I wrote my last book in five hours. Find the time of day where you’re most alert and focused for the most challenging mental problems. And what do you do when the rest of the time is things that are more work related, like I’ll type in a database in my off time. It doesn’t require a lot of thinking. I’m just putting a database together so it doesn’t really. We really rely on a lot of deep intellectual connecting of dots. It’s just typing and listening to music. But when I’m looking to completely change something, then I’m going to focus while I do a lot of my work when I’m sleeping. Um, I can read ten books in three hours. And then I ask myself the questions that I need answered that are in those books. But I don’t have the answers yet. And while I’m sleeping, my brain starts looking at the questions in the data and starts pulling them together and forming outcomes. And I start seeing the information in my mind while I’m sleeping. And then I transcribe it when I wake up. And it’s a new program.

Trisha Stetzel: Can can a regular human being learn that skill? Howard.

Howard Berg: What I do, it’s what I teach. I teach people how to do. I had 11 year olds in college getting A’s in a week. We took a group of 11 to 15. We were in Sugarland right near you. Sugarland, Texas. Yeah, they did a 30 chapter book in lifelong developmental psych. Big Book. In one week and 15 out of 18 students passed the Clep test for full college credit. When one week of study went a sophomore college book and they were 11 to 15. Another one a very interesting. This was in Sugarland. Uh, one of the children that brother had Down’s syndrome, so they decided they wanted to find a cure and they weren’t doctors. So they raised they built the company and they studied how to make a website. Built it themselves. Learned public speaking. In their first year of business, they raised 93,000 USD. They were 11 or 15 at the time. And they won the silver pyramid. That’s the Oscar in advertising in Vegas. They beat rotary and they beat Red cross as the best not for profit business model in America. They were 11 to 15. Now think about if 11 or 15 year olds using these skills could do that. What would an adult with a good mind for business, an organization, be able to do with the same skill that an 11 year old was using? It’s there’s no limits to what people can accomplish with the right information and motivation.

Trisha Stetzel: Absolutely. So business owners and leaders these days are time strapped, right. So here’s here’s what here’s the narrative that I hear from the people who are listening to us right now, which is I don’t have time to go learn this new skill. So they just keep doing what they’re doing. So what would you say to them?

Howard Berg: Four hours, if you could double the rate at which you learn for the rest of your life of four hours, whatever time you gave, you’ll get back in spades, because you’re going to be plowing through tons of data for the rest of your life and half the time and understanding it better. Applying it more efficiently and making more money. That’s four hours and I do a money back guarantee. So they got nothing to lose. And I don’t like giving refunds. I want to make sure people learn the skill and part of it. Because if you watch the news, does anyone think the biggest challenge is too many smart people making too many good decisions in the world? I think we need more people who can think and make good decisions, and that’s how we’re going to solve a lot of the problems we’re facing as a species, not just as a country, but as a species. Energy issues, money issues, economy issues, health issues. We need people who can think. And my job isn’t to solve the problems, but to empower the thinkers that can solve the problems, to learn the information that’ll solve the problems. Because they’re looking at three, three, four times faster. They have more knowledge and they’re smart. They know what they’re doing, and now they have better data to work with that can make a difference. So I alone will not solve all the world’s problems. But I’ve reached over a million people.

Howard Berg: Uh, Nightingale Conan sold $65 million worth of my program in the early 90s. That it was a recording wasn’t even live or a video. And now it’s me live, working one on one with them in a live zoom meeting. And, uh, I would like to think I’ve learned a lot more since then. I teach new skills and keep it so it’s not just books anymore. People don’t read books. They they read ebooks. They read information online, newsletters, news. They’re listening to webinars like this, podcast videos. So how do you learn anything? It’s no longer just about books. It’s about information. It’s coming in various forms. Reading alone won’t solve that. So I’m teaching them how to take notes on all these different things and what to look for. How to know when you found it. How do you learn it when you don’t understand it? What do you do to remember it so you don’t forget it? And how to stay in the right mindset to use it appropriately. When you do that, it doesn’t matter if it’s a book or a podcast or a video or even an audio, you’re in a better position to master the knowledge. And that’s what business is based on today. It’s a knowledge based economy, and what I’m doing is showing them how to succeed in that economy in four hours time. So any business that can afford four hours to double their productivity is in the wrong business.

Trisha Stetzel: That is absolutely true. All right. And you guys heard it. Mr. Reeder at MSN. Listen, you’ve got a direct line from.

Howard Berg: Mr. Reader, not Mr. Moore.

Trisha Stetzel: Right? Yeah. Mr.. Sorry about that. So spell it out. Right? M r e r e a d e r. Just to make sure. And I’ll put it in the show notes as well so that everyone has that information. Yeah. That you can just copy and paste. So as we get to that question.

Howard Berg: Very happy to do it. I’ll even go on zoom with them and dial up. I’m really passionate about what I’m doing. The world’s in trouble. We need solutions. I don’t have every solution, but I know I can help people find the solutions they need. And that’s a responsibility. It’s not just about money. It’s about making a difference. And if the people with these skills don’t make a difference, we’re not going to have a world. And you could see that very clearly. But what’s going on everywhere? We need people who can think and do things correctly and I can help do that. So I feel a responsibility to make sure that I get out there and let people know that there is a solution to their overwhelmed information problem.

Trisha Stetzel: I love that. Howard, thank you so much for such a great conversation. As we get to the back end here, you and I were having a conversation about your Houston ties before we started recording. So can you just tell your Rotarian story real quick as we close up today?

Howard Berg: So I lived in Dallas for 23 years, and I was a rotary president at my club three times, and I speak at rotary on this topic, and a lot of the clubs are in Houston. It’s a big city. So I get on the bus at Greyhound because I had to pay for it. I wasn’t getting any money. This is all volunteer work. So I’d get on a bus at 3:00 in the morning, right to Houston. I get there about eight, 9:00, go across the street, rent a car, do my club, get back on the bus, go back to town and get home 1:00 in the morning. And it wasn’t for money, it was volunteering and making a difference. Rotarians are trying to make a better world and we don’t just do things for money, we do things to help. Uh, I’m doing work now. I’m trying to work with orphans, to do live programs, to raise money for the orphans to make. I got a half off of my mother. Uh, my father and mother got divorced when I was six. My dad was, uh, with General Patton in World War two. We went through North Africa and and and Italy and the battle of the bulge. And he had PTSD. And back then they diagnosed it as crazy. They didn’t have a knowledge of it. So they told my mom to get divorced, and she remarried, and my father adopted me, that she married. So I, I know what it’s like to be with a single mom, and I can only imagine the trauma of being by yourself and not even having that. In fact, my wife, uh, in her last marriage, she adopted two children whose mother died in a fire, and no one would take them, and they were going to split them apart. And she took both kids so they’d have a mom, and they were orphans, and she took them in and raised them. So I understand, you know, what the difference that makes. And I’m trying to help those people.

Trisha Stetzel: Yeah, absolutely. Howard, thank you so much for being on the on the show today and sharing your knowledge. I look forward to hearing how many people took your advice to spend four hours to learn faster and to be able to get past this information overload that we’re all experiencing.

Howard Berg: Dizzy. You know, I had an 84 year old Ruth Lubin. She read three books in three hours the day after I taught her. So it’s not an age thing. She was 84, my youngest student was eight, and she was in Toronto, and she read five seconds a page and I tested her because I read faster than that and she got everything right. So I’m like, what’s this kid’s future look like? She can learn at five seconds a page at eight, she can do anything. She could be anything. And that’s what I want for the rest of this country. We’re in trouble. There’s a real dearth of learning in schools. Can I say something? School is based on time. You spend a year in first grade, and the year you get a D, you can get a C, you go to the next one. You didn’t fail. D do you want a pilot who got a D in landings? Do you want a doctor who got a D in surgery? My school, we had one grade A and you didn’t go to the next lesson to you aced the one you were on. You had to learn what you were doing to learn the next thing correctly.

Howard Berg: And so one of our kids did high school bio in a week and said, how well could he have done? Well, our exams are essays. He can’t botch an essay. Either know it or you don’t. His questions were 300 of them. Explained the genetic code and how it works. What’s a mitochondria? If you’re 11 and you could do 300 essays like that in a week and get them right. And he did. You’re finished with high school biology. We work on learning, not time. If school would work not focusing on. You’ve got 12th graders who can’t read, write or count because they kept pushing them up in a system where they were incompetent at the lower level and never gave them the chance to learn the skills they needed to go to the next level. And then they’re like, why can’t anyone learn? Well, you never taught them in the first place. We taught learning before we content before we taught how to learn science or math or English. How do you learn? And if you can do that, you can do anything.

Trisha Stetzel: And what a way to circle back. That’s how the story started, right? You didn’t know how to learn, and now you’re teaching it. Howard, thank you so much for being on the show today. This has been absolutely wonderful. All right. If you want to connect with Howard, it’s m r r e a d e r at msn.com. He’s happy to answer your questions and lead you back to all of these amazing programs that he talked about today. Thank you again, Howard. That’s all the time we have for today. If you found value in this conversation, share it with a fellow entrepreneur, veteran or Houston leader ready to grow. Be sure to follow, rate, and review the show. It helps us reach more bold business minds just like yours. Your business, your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and life you deserve.

 

Tagged With: HSB Learning Systems

Brad Schneider with The Growth Coach

June 23, 2025 by angishields

FMR-Growth-Coach-Feature
Franchise Marketing Radio
Brad Schneider with The Growth Coach
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

Growth-Coach-logo

Brad-SchneiderBrad Schneider, President of The Growth Coach, shares insights on adaptability, leadership, and sustainable growth.

With over 25 years of experience and expertise in behavioral coaching, he helps leaders and teams drive performance, reduce burnout, and navigate change with confidence across his organization and with his own clients.

Connect with Brad on LinkedIn.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Coming to you live from the Business RadioX studio. It’s Franchise Marketing Radio elevate your franchise with franchise. Now we tell your brand story on our radio podcast and boost it with powerful content marketing strategies. From blogs and videos to infographics and more, we enhance your brand’s SEO and online visibility. Let Franchise now help your franchise stand out in a crowded market. Visit us today and learn more to start your journey for greater visibility and success. And now here’s your host.

Rob Gandley: Hi, everybody, and welcome back to Franchise Marketing Radio, where we spotlight the brands, leaders and ideas. Transforming franchising. I’m your host, Rob Gandley. And today we’re joined by Brad Schneider, both a franchise owner and a brand president, as well as a certified business coach with the Growth Coach, an organization committed to helping business leaders unlock potential and build strategic momentum. Brian Brad brings a rich background in executive coaching, entrepreneurship, and team performance. And today, we’ll dive into how the Growth Coach franchise empowers business owners through coaching systems, scalable tools, and strategic accountability. Plus, we’ll explore, yes, how AI is entering the conversation in the coaching space and what that means for the future of this model. Brad, welcome to the show.

Brad Schneider: Hey, it’s great to be here. Rob. Thanks for having me.

Rob Gandley: Uh, you got it. You got I was looking forward to this conversation because a lot of what I do is around consulting and not so much coaching in a structured way, but it’s so important to my clients, right? Some of the stuff we’ll talk about, it’s real curious about how you guys are looking at this and moving forward here into the future. But let’s start with your personal journey. Let’s start with how did you wind up here? I know it’s a long one, but maybe we can make it a shorter answer. But just to help the audience understand where you’re coming from and a little more about the brand.

Brad Schneider: Yeah. So for me, started probably is about a 10 or 11 year old catcher playing Little League baseball. When I realized that one of my friends when he was pitching, if I had to kick him in the rear to get moving, I needed to do that. And the other one, I needed to pat him on the back. And it started a bit of a lifelong obsession for trying to figure out why do people do what they do. And how does that help fit for them? And so I can’t tell you, I was on the mound as an 11 year old playing for the Yankees, going, you know what I’m going to be when I grow up as a business coach. But that interest in curiosity has certainly served itself well. And so I’ve had a long career in strategic change, communication, human resources. About ten years ago, I bought a growth coach franchise and started doing business and sales coaching with the growth coach, and then last year had the opportunity to take over as the president of the brand. And so I run our international coaching operations with our team in Cincinnati. And then I also own our location in central Ohio.

Rob Gandley: Wow. It’s beautiful. So we’ll dig into that. It’s an interesting perspective to come from that that angle. So but tell us a little more about the growth coach. Just so we’re clear on the model. I know it’s unique coaching. Obviously you came from a background in it. So there was something about it that attracted you. And you’ve been now very committed to it for a long time. So tell us more about what makes you guys unique and how it works.

Brad Schneider: Yeah. So what’s really unique about us is that our model and approach is designed to change behaviors for owners or executives, managers, frontline leaders, and even salespeople. And so we teach process that is undefeated in 20 plus years and helping drive that behavior change just for a growth called the strategic mindset process. And we take our coaches as they come and join us as owners, and we teach them that process and we show them how to apply it, not just in maybe the industry that they’re experienced in, but also all kinds of industries, and they can see how they have that capability. The other thing that we do is we help with the sales and business development sides of things as well. So as you pointed out, I did have a coaching background, and I did add some experience there for me, learning how to start those conversations, to be able to sell and start to drum up the business was one of my big learning opportunities, but we have a lot of folks that have maybe a little bit more business and sales focus, where for them, learning the coaching is the opportunity for them. And so it really built to serve both and have successful owners with both of those types of backgrounds.

Rob Gandley: Yeah. Well that that’s very helpful. That means pretty much anyone with the right heart and right, you know, ability. Uh, but you’re right. That’s that for me. I’m the other guy. I’m the guy that understood sales and marketing and and I do a lot of free consulting just because sometimes you just have to get through it, right? In order to implement something. It’s it’s you find yourself kind of like what you said, where you’re kind of like, what motivates this person? Like, what do I how do I what’s my approach with this personality. And it is a it is a superpower really, but also the idea of framing it. So it is a paid service because, you know, that is sort of one of the hidden things that everybody thinks, well, you know, look, it’s about getting the result right. And there’s a reason why there’s such a high failure rate in business. Right? With a lot of things, whether it’s getting it, you know, getting that first million dollars or getting beyond it, right, or whatever, you know what I mean? So anyway, so but but as a franchisee then, you know, can you tell us a little bit about that, how you approach, you know, bringing someone into the brand and getting them up to speed and getting them in a position of starting to coach and earn earn from that?

Brad Schneider: Yeah, it’s a real combination of information and hands on practice and then a ton of support. So as we bring somebody in to the growth coach family, we spend a couple week intensive process with them just remotely virtually introducing them to our model, introducing them to our products and services, and then we can even handhold and help them with the basics of just even starting the business. Right. So whether it’s and what should I be, an LLC or an S Corp or things of that nature, walking them through the steps to point them in the right direction to figure out all that structure for them. So we’re really helping them from the foundational steps of starting the business itself as an entity, all the way up to starting to learn the the coaching model, as well as our sales and marketing process, all kinds of information, all kinds of support to start with. We do it virtually. Um, we have video, we’ve got, um, kind of zoom based sessions and things of that nature. And then that all kind of culminates with bringing them to Cincinnati for our hands on practice week. And and when we’re there, we really want to be out of the let’s show you mode and put you into the let’s go practice mode. Right. So whether it’s coaching some of our products and, you know, one of the things that I should have mentioned earlier, we pioneered group coaching as as an industry. So we certainly coach one on one, but we’re also training our coaches. How do you create and facilitate coaching in a group and leverage not just your time and the profitability of having groups, but also leveraging impact, because as coaches, we’re we’re facilitating that coaching process.

Brad Schneider: But when you get a group of people in the room, a couple things magical happen. Sometimes other people’s experiences become the answers for others because they’re like, oh, you’ve lived through that. But probably one of the biggest things I’ve experienced in group coaching is, like you said, it’s it’s tough being a business owner, and we’re trying to figure things out, and we always feel like we’re the only ones that are messed up, but everybody else has it figured out. So when you can put a group of business owners or managers or salespeople in the room and create that space where one of them goes, hey, I’m really struggling with being interrupted by my staff all the time, and I can never get done what I need to get done. There’s somebody else in the room going, oh my gosh, I thought it was just me. And I thought I was an idiot because I couldn’t figure it out. So that catharsis that comes from realizing you’re not alone, you’re not the only person. Um, super powerful and super impactful, you know, within our coaching processes. So we teach in those training processes how to facilitate both group and individually, but also how do you start and generate those sales discussions to get people excited to join a group or maybe do some one on one coaching with us?

Rob Gandley: Well, let me just let me ask you that last bit. And I love what you just said. And and just real quick, just that’s what makes franchising so unique. I like to talk about that and that you have a whole network of people doing exactly what you’re doing. So just in that, but then you take that through your business model and deliver something very similar as like a mastermind or group coaching kind of idea. And you’re right. I mean, there’s no better way to learn, uh, then hearing others interact and just sitting back and letting them help each other because they are, you know, many of your clients are very successful people. They might not feel that way all the time. I know I don’t, but I mean, it’s a it’s a pretty powerful thing. What are we going to say?

Brad Schneider: Oh, no, I was just going to say. And then the group accountability are coming back because you’re right. Like we attract really successful, talented people into our programs. And so part of that shared accountability is us driving that behavior change. But it’s also, hey, I’m showing up next week. And like I can’t let Rob see that I didn’t make any progress. And so it’s always funny for me as the coach when coach when clients will say things like, well, yeah, I did what we talked about doing, but I didn’t do it until last week. And it’s like, well, that’s good because that’s what we’re supposed to do as coaches is to make sure you take these all these things that are ideas and actually put them in action. And I don’t care whether you did it two weeks ago, two hours ago, if you’re doing it and you’re having success with it, that’s what we need to do. And that’s what really differentiates us as coaches and coaching programs versus a training program where it’s like, hey, let’s give you a bunch of good information and help you go figure it out. Or as a consultancy like you were talking about, which is I gave you a bunch of information. Then I did a bunch of stuff for you, and I hope you learned by watching me do, and hopefully you carry it on. But hey, I’m out of here and hopefully you can kind of take it from there.

Rob Gandley: Yeah. And I’ll just say, I don’t think that works. Well, I think coaching works better. I mean, assuming you know what you’re doing ahead of time, there’s certain things consulting is great for. But what you just described is certainly very common. And I think it’s quite hard. Um, unless someone learns the, the, the habits and, and listens and implements on their own, they won’t feel it. They won’t be doing it for them is a harder thing. You almost have to keep doing it for them and just leave it at that. Um, which is good. A lot of people are there for us to do that. Uh, but anyway, I think that the coaching part is, is a challenge, right? I mean, so and you guys have that framework build and that and that methodology in place where you can help people get results. And that is not as simple as it might seem when you’re just observing a coach, right, doing what he does. Um, but but tell me a little bit more about what you discovered about starting conversations, that that’s a very interesting thing, because I bet in your world it’s not as complex. Your sales and marketing is a lot to it, a lot of things to think about. And I’m sure you share more later. But what is sort of the simple way that that a coach can start to drum up more conversation around him?

Brad Schneider: Yeah. You know, what we’ve found is that the thing that worked like in 2002 still works really well today, which is. Become an effective referral source or have referral sources pointing you to those conversations. And when folks realize that you’re like minded, you’re coming from a position to serve. And that I think the big thing is helping them understand that coaching for growth is key to what we do. Um, that’s how we start those conversations. And so as we’ve evolved in the world of the digital age, certainly we’re using digital marketing strategies and things of that nature. And I know we’ll talk AI a little bit more here in a little bit. But what we’ve really found is that coaching is such a personal, um, type of opportunity. And it’s such a personal experience that, you know, rarely is somebody just answering an ad and clicking yes and saying, I want to, I want to pay for high value, high impact coaching. There’s conversations that come along with that. And so referral sources are huge. Being active in our business community is huge. And then that digital space too, that just drives some of that brand awareness and understanding of who we are. And I think also importantly, what coaching really is and what it isn’t. Um, because I think it’s one of those things that, um, you know, based on what your experience is, um, you may think coaching could be one thing, but actually the impactful coaching that we do could be something completely different.

Rob Gandley: Exactly. Understood? Understood. Well, thank you for that. And. Yeah, I like it. That’s what I was kind of getting to. Is is his fancy as everything has gotten. You know, it comes down to relationships and just, you know, being aware. But, uh, anyways. Okay, so let’s go ahead and dive in a little bit on the AI side. Uh, so tell me a little bit how the brand and you being at the helm, uh, is exploring AI. What tools? You know, what automation are you considering or looking at, uh, and helping your coaches, uh, deliver and I guess scale, right? I mean, if you can do it well and keep the keep everything intact the way your brand should be, then you would want to do more in a perfect world. So, um, tell me a little bit about what you guys are thinking about or experiencing with AI.

Brad Schneider: Yeah, definitely. So what’s really been interesting about us and kind of observations and experiences, as well as what we know about our business, is that at the end of the day, coaching is a behavior change exercise, and what I has done is it’s just created a lot more information in terms of ready access. I mean, the information was all there already too. Right. It’s just a little bit easier ways to dig it up. If you’re thinking about, you know, ChatGPT or whatever the the AI engine is that you prefer to use. But what we really understood is that it’s not the information in our space, it’s the practical application of the information to make you better, to make your organization better, to make your team better. And so we’ve been on the lookout for a while for some different resources to do that. One partnership that we have was with a group called cloverleaf, which is also based out of Cincinnati, where our headquarters are. And one of the interesting takes that they have using AI is around behavior assessments. And so, you know, we have worked with them exclusively on taking their system. And it’s not so much the assessment data or excuse me, the assessments themselves that are powerful.

Brad Schneider: It’s the analysis of the data and the application. And so what we’ve weaved into our coaching, using them as a partner is their AI generated models and machine learning tools on the back end which do which prevent the somewhat obstacle sometimes of clients having to really understand how to read an assessment versus just using the data. And so where this has been super powerful for us is helping our clients one understand the impact of behavior data, because all of us have versions, they all of us, but most of us have taken a disc or a Myers-Briggs or something along the way. But the value is is helping you understand your own self-awareness or how to activate your teams a little bit more effectively. So the tool itself does some of the lifting of analyzing the data. So now the behavior change I have to make is really clear in front of me. And then that’s where we come in as coaches, as the ability to say, okay, hey, we know based on your behavior data, this is going to be easy or hard for you or whatever. Let’s go figure out some strategies how to put that into play. And then also let’s give you some view of your teams and things of that nature at a hyper analyze level that was almost next to impossible when we were doing this on paper and binders, and now we can do some things really quick to even just go down and almost search on an individual person to say, hey, I need to help Brad overcome a fear.

Brad Schneider: What are some tips that you should give me? And we get those tips. And now I know as Brad’s leader, this is what I want to do or this is the strategy I might want to start with to help unlock some of his opportunities to grow. So that’s a little bit of a long winded answer. But what we’re really trying to do is embrace the technology to make the self-awareness more efficient and more quick, so that we can then really focus on the behavior change. And it’s been really exciting. And we’re seeing a lot of positive outcomes, not just with individuals, but also with groups and teams where they can sit down and see each other and do some analysis of one another, using the AI tools to really create a lot more clear path for them of what they need to do next to help them reach their maximum efficiency.

Rob Gandley: Wow. Actually very powerful when you think about it. Like, I think there’s connections to behavior or like for me, I look at data a lot. Um, there’s different reasons to look at data, but I’ve found since using AI in my life and being focused on it as a service provider and consultant is it just gets you to the what? What’s in it for me? What matters the most for my specific situation or this report or this analysis? How can it help me? What are practical steps I can take or ways I can, uh, little exercises I could do each day. Like, it’s so good at doing that. If you give it, if you can feed it something as powerful as the platform you’re talking about, the way it can then give you something back for your client, I it must be amazing to just be on point and really be, you know, you know, helping that person with meeting them where they are, really giving them things that work for Rob. Like what would Rob really resonate with but but then be able to practice. And I think that is knowing that takes a lot of thought. And I know your coaches probably still spend a ton of time, but at the end of the day, this helps them do more with less time, right? So they can help and be more creative with more clients, right?

Brad Schneider: Yeah, it lets us zero in quickly. It lets us add more touches to. So like that. I engine is feeding our clients tips on a regular basis, so they don’t even necessarily have to have me get in touch with them, but I’m still going to engage with them to help them apply those things. And then Rob one of the most interesting places where this has really been beneficial is a lot of the behavioral things that we were talking about were always classified as soft skills, right? And so that crowd that thinks of soft skills as not tangible, not really impactful, etc., when I can go to them and say, the data tells me your best chance to achieve this with these people is to take this strategy, that whole data analytical crowd that would typically bristle and brush away from that behavior change. All of a sudden now it’s like you really want to practice what you preach. If everything’s data for you, this is what the data is telling us. Are we going to ignore this? Like I’ve said a few times, like if this were a spreadsheet, you’d be telling me right now, this is yellow, this is red. We got to go do this, right? Well, what I’m telling you right now is this part of what you’re trying to do. It’s yellow or red. Are you going to ignore this because you wouldn’t ignore it coming out of a BI system, for instance. And, um, you know, it’s a really bit of an eye opener for those kinds of folks that don’t always typically think of the quote unquote, soft skills or the relationship side of things that can be data driven, but it absolutely can. The application, I think, has to be personal, but the data driven aspect of it really points us in the best, most efficient place to start to try to figure out how to crack that nut.

Rob Gandley: Exactly, exactly. It helps you do your job better, and that means you could do more of it. Or the scope can be beyond maybe what you did in the past, or just simply because you wouldn’t have had the knowledge, or you wouldn’t have had the time to come up with it or the validation of it. Right? You have as a coach like, yeah, this this thing’s cracked, you know, crunching through numbers. It’s reliable, it’s accurate. I’ve seen it over and over again. It makes sense to me most of the time. Maybe it’s not always that way. Sometimes it may not be as obvious, but that’s what tells us this is helpful. And we can move faster, right? We can trust it and spend more time. I was I was going to ask you and I think you kind of answered it, but but so the one on one idea. Right. The one on one coaching relationship. Is there something about AI that might concern you? Because what I heard is right, what you just said that improves the one on one, in my opinion, because you have more to talk about, more angles to improve. Um, but but is there anything that concerns you or anything that you’ve had to kind of say, wait a minute, wait a minute. We’re not we don’t need to do that yet. Or that that might not be a fit just yet or we gotta or anything you see coming down the pike, that might be a problem.

Brad Schneider: I think the general concerns about proprietary information and everything like that, and I know we talk a lot with our clients about, you know, make sure that, you know, if you’re if you’re in a space where you’re using some of those open platforms, right? You know, you know what that means. I think the bigger thing when I think about behavior change in application, though, is the misunderstanding or malpractice of the thought that, well, I could go into ChatGPT right now and say, hey, what are the three best strategies for helping me to convince my team to buy in to such and such. Idea. And it’s going to spit three things out for me, and I’m going to think, wow. I’m a coach, right? Or I know some coach out there today is not really asking good questions, understanding. They just spit that question to the chat beat and showed up in a coaching session and said, hey, check out these three questions or these three strategies, right? Yeah. And they’re all valuable and they’re all there’s all some merit to them. But just like everything else, just like today, when you Google something, you want to check your resources, right? You want to check the sources on what’s coming through there. And I think that’s I think that’s one of those things that will continue to have to battle just like every other industry of, yeah, you’ve got information, but information isn’t behavior change. Um, if information were behavior change, there’d be one book on sales. We all would have read it and we’d all be using it to sell stuff.

Rob Gandley: Keep saying in a different way.

Brad Schneider: Right? Exactly.

Rob Gandley: Because you can’t change. Because you’re not doing the behavior change part, which is that. Yeah. It’s a it’s something else. You don’t need another book. Right. Anyway.

Brad Schneider: 100% right. The theories are all there, right? They’re all they’re all they’ve all been built on somebody’s success in a particular market or a particular industry, or with a personality, style or culture. I mean, there’s so many variables that go into that. You know, that’s why those books are great. And I read them. Yeah. It comes down to, can I change my behavior and can I do what I need to do in the right situation, at the right time to get my results? And I don’t see a world where some intervention from a coach isn’t going to be required to do that anytime soon.

Rob Gandley: Absolutely. Absolutely. Yeah. I mean, the I don’t know what it is, the the inertia of doing what you ought to do. Right. We we even know sometimes what we ought to do. Sometimes the coach just helps take away that little alibi in your brain that says, I can blow it off, you know?

Brad Schneider: Yeah. We, um, you know, that’s one of the things we talk about with our new coaches is that 90, 95% of our time, our clients know what they need to do. There’s something in the way, whether it’s personally, maybe it’s somebody in the organization, maybe it’s a lack of priority commitment on something. You know what I mean? Like they typically know the answers and then, you know, like we show our coaches. That’s why it’s important to build strong referral partnerships, like in the banking industry or in the legal space and things like that, because when they really don’t know, then we can tap them into the right resources to get the right information. But yeah, most of the time, just like you said, we know what we need to do. We know what’s in our way. We need somebody to help us through that. And that’s the value that we provide.

Rob Gandley: Exactly. Exactly. So let’s get back to marketing a little bit. Um, and I wanted to kind of, you know, so for me and I, we’re doing a lot of work with automation. We do a lot of work with the formation of an agent. I’ll use the word agent for anyone who doesn’t understand. It’s AI with action and skill and tools, and almost like what an employee might do in a very narrow way. Um, and that’s expanding every day. So what we have found in the last couple of years is obviously, the top of the funnel has always been a hard thing. And when I say top of the funnel, I mean, you know, that introduction, like, how do you introduce your brand to somebody that might be interested, might be a good, uh, target for you, right. A good, good, um, prospect. Right. And, and so we have found that certainly AI can be used in those environments where a human just never in the past could really do it well. Like, even, like just following up with inbound leads in a timely way. We always hear you’re supposed to follow up quickly if someone inquires online. And of course, that has never been a consistent thing with any type of marketing campaign that we’ve ever, like, I’ve ever been a part of. Um, but now with AI, it can be more of a, hey, we’re going to we’re going to go ahead and respond this way. This is exactly what we need to do in this time frame. And it can be more. This is what we need and it’s executed more flawlessly, let’s say not perfectly. And there’s work that has to go into building AI and agents. But what has been your thought on using AI in your tech stack? And maybe just tell me more about your your sort of, um, like you said, there was other things you like other boxes to check other than the sort of the networking and all that, but what what other technologies are you relying on in marketing and. Yeah, where do you see I may be playing in that space at some point.

Brad Schneider: Yeah. It’s interesting. We’ve had this conversation a lot in our franchise group just about, uh, potential new franchisees and, you know, a lot of conversation about when are those folks reaching out? Um, you know, I know every brand is a little different. We we kind of joke sometimes that in the coaching space, when that person’s been burnt out and they’re in that second glass of wine of the night where they’ve decided, I’m done with corporate and they’re googling, you know, we’ll get leads at 10:00 at night or, you know, 11:00 at night. We’re obviously our sales team isn’t hanging out ready to to call them right back. Right. And so we’ve been, uh, doing some things technology wise to try to capture that opportunity when they’re at Momentum’s there and they’re thinking about like, I mean, I’ve, I’ve really had enough and that and that desire to want to do something different right now. Well, how do we get them deeper into the top of the funnel, as you were saying, to ultimately get them to a conversation with folks. And so those are some of the things that that we’re working on right now.

Brad Schneider: A couple things in play in terms of, um, you know, bot response and things like that, and a couple other things to try to build into the funnel where I’m kind of looking for that from the growth coach specific perspective, then, is coaching is a lot like that too, right? Like, I had a rough day with my boss. I had a rough day with my leadership team. Right? Like if I’m out there looking around, you know, how do we start using some of those response tools to just get a little bit deeper so that when we’re having those initial conversations with our owners, um, and leads are coming through our website, um, we’re a lot closer to knowing where the target is to start that conversation, because one of the challenges in coaching is, is it’s such a broad field in terms of ways we could help. And so the more that we kind of kind of hone that in a little bit in our conversations and kicking those off the better, and technology certainly has a place for that.

Rob Gandley: Absolutely. Yeah. I think I think the idea of intention. Right. So we knew we learned that from Google, like when they launched their their ad program, uh, against these ideas of, well, the Yellow Pages was probably the first like the intention of I need a plumber. Uh, whatever. But but then keywords with, with Google. And so we do know that intention is probably if you can know it, if you can marry intention with timing. It is a very powerful thing with sales and marketing. And what I would say is a guy that’s in this is that the ability to build a B2B audience with that sort of intention part, which you don’t always get, you get that would be to say it’s easier with the, you know, the old the other pages and, and Google. But with B2B it’s always been, wait a minute, how do we do B2B? Because we’ve got to target certain types of people first sometimes, right. Like it’s really hard. And so but then how do you how could we know their intention. Are they looking for anything specific to what we do and more of that’s available out there? I’m not saying it’s perfectly accessible and for everybody, but it’s a big thing that we have focused on is to provide audiences that have intention, along with the B2B targeting.

Rob Gandley: Right. Because you’re right. If you can marry the two, then you can be a little bit more personal and relevant. You know the what’s in it for them. And that’s when it starts to be like, okay, yeah, I’ll pay you. Yeah, here’s the money. Because now it’s attached to the result and and they get it. That’s what they’re trying to get to. And I can get. Why, as a coach you would want to be closer to that. Not that your methodology couldn’t show somebody very clearly how they can help help them. But if you could talk more in the middle of I’m on this mountain right now, I’m trying to get to the top, I’m on this rock. Can you help me get to the next ledge? I mean, that’s kind of where some of these people are when you’re reaching out to them. And anyway. But yeah, that that’s kind of how I saw that. And I think there’s more, more ability to do that now. So it’s good that you’re thinking that way.

Brad Schneider: Yeah. It really resonates because I know when we teach our coaches to have those in-person interactions, right, most of the time the first thing a prospect tells you is not the real issue. You know, they’ll say things like, well, hey, we’ve got time management problems. And it’s like, well, okay, yeah, you might have the hard time of trying to figure out how to prioritize tasks or things like that. But is that priority issue in the fact that nobody knows what the expectations are for your business? So it may not be a matter of do I know how to prioritize? It might be we got to have a big global conversation about what’s most important to us as a business and where do we focus. Right. And so, yeah, it’s it’s a delicate blend. And then trying to turn that into some sort of logic that can respond, um, it’s a tough ask, but I know enough about our world. Somebody’s going to figure it out, and they’re working on it right now, and they’re going to continue to refine it. It’ll get better and better.

Rob Gandley: Yeah. Absolutely.

Brad Schneider: Absolutely.

Rob Gandley: Well, so so with your business, I know that you have a lot of stories, right? I know that you’re between you and your franchisees. Um, you want to share one that just kind of comes to the top of mind. Just something transformational, something whether whether it’s just a fun story to share or just something you’re proud of or, you know, like you said, you’re here to help people. You’re here to serve. So maybe, yeah.

Brad Schneider: I’ll give you a a personal one from my own practice where I got this feedback a couple of months ago from From an owner I’ve worked with. She. We’ve known each other for a few years and, like, off and on, like. Yeah, I want to, you know, I’m not sure. And you know about. It’d be about a year and a half ago now we really got into it and um, and started to engage heavily kind of in our program and, um, you know, for her, she’s inheriting the business from her dad. Um, he’d grown it and developed it for close to 40 years. He’s he’s one of those guys that I think is probably like you and I like we’re never going to officially retire. Right. But, like, he’d like to travel a little bit more and do some things. And so, you know, she’s been taking it on and it wasn’t really necessarily having the success that she wanted. Um, you know, I think for her it was probably some frustration too, of me and my dad did so much. And now, you know, like the, the thoughts of am I letting him down and things like that. And, um, you know, we did a lot of really hard, visionary work around not just what it’s not what your dad wanted to build, it’s what do you want to build now? And we used our coaching process to work through that, figure out where to prioritize some of our relationships.

Brad Schneider: Who’s who is she hired? Does she have the right people on board? And, you know, fast forward, you know, about 13 months later, financial positions completely different than what it was a year ago, um, about just, uh, just under doubled revenue for a year in terms of working with us, just making some serious changes that, again, like we talked about before, I was just pointing her and getting her thinking in the right way. She did the work, her team did the work. And, um, you know, we just had one of those kind of one on one wrap ups, and then she just stopped. She’s like, I just wanted to thank you so much because you’ve changed me and you’ve changed my family’s life. And like, I mean, as much as much as, like, this is a business, right? And you’re trying, you know, like when somebody just out and out tells you, like, I’ve got chills right now in my spine just retelling this from months ago, where she’s just like you changed her family’s life. You you you. You changed the course. You. You know, when you get stuff like that, Rob. Like. And that’s what the coaching business can do. Yeah. I mean, it’s it’s priceless to get that kind of feedback and know you’re having an impact.

Rob Gandley: Yeah. We’re you know, we’re not here to build a big pile. Right. And say, I got my hands around it and I’m going to die with the biggest pile. It really is about being together. It’s about helping others. It’s about making others be their best self. Right. And I feel like coaching it unlocks something in people. And I like the word alignment. I like that because it just it makes sense to me. I’ve had so many struggles in my life with just not thinking about things the right way. It could be almost fixed with one sentence, but it’s like you can’t get to it. It’s like a little magic key. And coaches are masters at that, right? Really understanding what is the problem behind the problem? Behind the problem. Maybe ask why five times before you get to write. You go deep into that, into that, and but once you unlock it, my God, it’s like a weight got lifted off and now you can execute, you can be your best self. And then the results come and you say, you’ve changed my life. You know what I mean.

Brad Schneider: So 100%. And then when they get that sense of clarity and then a little bit of confidence of a couple wins, you know, it’s like look out. You know, they’re just they’re just after it. And now it’s funny. You know we do quarterly planning sessions on where they’re at. We just did the half year session. And you know now the numbers that they’re talking about I just paused for a second. When we were talking I was like, did any of you think like 15 months ago we’d be talking about these kinds of opportunities? I mean, national accounts, things like that, that like 15 months ago, if I said, like, you could do this, they’d have been like, yeah, we can’t do that. Right? And now it’s like, it’s not big enough, you know what I mean? Like, wow, well, like, we could be doing this. It’s like. Yeah, yeah, you really could write. And so.

Rob Gandley: Yeah.

Brad Schneider: It’s just awesome to see that confidence, that focus, that excitement and everything. And um, yeah, it’s it’s it’s a it’s priceless when you get that kind of feedback and know you’re having that impact.

Rob Gandley: Yeah, yeah, yeah. That’s, uh. Well, I don’t have to ask you. One of the things you’re looking for in a candidate would be someone who wants to do that. Wants to feel that, of course, wants to make a great living so they can do more of that, right?

Brad Schneider: Yeah. I mean, it’s really it’s really a business of the heart, you know what I mean? Like, not to say that you can’t make money, not to say that it’s not lucrative, but like people, people smell that lack of authenticity or they feel that authenticity when you go to engage with them. And if you’re not authentic and you’re not really true to wanting to be that servant, people will feel it. Right? And, um, it becomes a really hard business if you don’t have that. So that’s the number one thing we’re digging for and trying to find out what that looks out, not just for their clients, but, you know, one of the things that I think is unique about us is, especially as I’ve coached in some other franchise groups, is we’re very collaborative. And so, you know, because we’re helpers, we’re helping each other out too. And so, you know, even more importantly than, you know, having that mindset to go be successful, we want to bring people in that our coaches want to work with as well, that they want to hang out with at a conference, that they want to jump off line with them and talk about some things in between our monthly coaching sessions and things like that. And yeah, that’s that’s definitely a huge, huge requirement for what we’re looking for. We bring in people that work hard, but they’re servants.

Rob Gandley: Yeah, I love it. I love it so. But but if someone all right. Because one of the as you mentioned earlier, you were mentioning that, you know, sometimes people are going through that cycle of one minute they’re all right, I’m okay with my job, my career, next minute I’m about done right. And is there something where I can use myself better? Right. Get more. Just feel like you’re achieving something that you’re called to do, right? Um, what would be the advice you might give these guys? Because I know I’ve been in that spot. You might have been in that spot at some point in your career. I know it’s hard sometimes when you’ve been in, in a corporation or sort of a career job sort of thing, but you’re at that stage where you’ve just been thinking about a business now for a little bit. And yeah. What would your advice be to try to say, hey, make a decision like, you know, um, how do you help people like that that are kind of on that fence?

Brad Schneider: You know, I think the number one thing is helping them understand that they truly have the power to create the life for themselves that they want. And so whether that’s coaching or any other business like franchise, not franchise, right. Like, you know, if you are, if you feel like you’re stuck and you’re surviving your corporate job, then you’re stuck and you’re surviving. But that’s a choice. And that, yes, it’s sometimes nice to have that guaranteed income or all the other stuff that comes with it. But if you’re not happy, I just want you to know, and this is what I talk with my clients about all the time. Like, if you’re not happy about something, you have to understand you’re choosing it right. And so you can also choose the ability to create something that you love, the something that gets you excited about doing something that if you do it on a Saturday morning, it’s not working right. Like those sorts of things, like you can create and choose that. And, you know, I think, I think our world would be a heck of a lot better place in general if folks really understood that that’s something that they can change, and that’s something that they have the power to do.

Brad Schneider: Franchising is an amazing way to help people do that in an accelerated fashion to have that success. Um, it’s why I became a franchisee. It’s why I now work as a franchisor as well. Um, but I never want people to feel like they’re stuck or trapped, and I want them to understand they don’t have to stay that way. And for me, that’s that’s the biggest one, because I don’t think a lot of people tell them that, you know, owning a business is not the most natural thing to put, you know, put your finances and your life on the line and everything like that, that you’re you’re kind of doing, you know, it’s it’s scary. It’s a little bit like skydiving, right? But, um, you know, the freedom that comes with it. Oh, man. It’s just you can you can make it what you want to be. I know I’m rambling a little bit, but it’s because I get so excited about the topic.

Rob Gandley: Yeah, yeah.

Brad Schneider: No.

Rob Gandley: Me too. But but it’s it. It really is a decision. I love that because a lot of times, our default situation, a lot of times we tell ourselves, I think one of the tricks we play is convince ourselves, well, we don’t have a choice. It’s easier to not make that decision because you tell yourself you don’t have the choice, but you do. And sometimes it does take some steps, of course, but, uh, it is about making a decision though, internally. Like that little key I talked about it earlier is you just know I’m doing it now. I’m, I’m moving forward. So. But I would say certainly don’t stop not entertaining it. And yeah, if you’re, if you’re stuck on a Saturday morning or late at night looking for different opportunities, you’re probably time to make a decision, right. It’s probably time. But anyway, before before I let you go, can you share with the audience like a good way to get Ahold of you guys? Because not only from a coaching, but also from an opportunity standpoint, uh, just will be the best way to do that.

Brad Schneider: Yeah, the easiest way is growth coach.com. When you when you go there, you have a couple different choices. You can kind of look at what it might look like to to own a franchise. Um, and if you’re listening to this and you’re working either in a franchise space right now or, um, you could use some business coaching, some leadership development, some sales coaching, you know, we have the opportunity on there for you to get connected up with somebody local to your community as well, to be able to come out and help. So either way, whether you’re looking for a coach or you’re looking to become one growth coach is a great place to go.

Rob Gandley: Uh, you know what, Brad? Thank you. Thank you for being here, for your insight on, uh, on on AI and on just coaching, like, just as you said. Um, like I said, I, when I get takeaways, I always feel like, oh, cool. But I appreciate you appreciate your insight, appreciate your leadership and your brand. It’s a great brand and I highly recommend that you do reach out if you have questions. Uh, because you will learn regardless. It’ll help you on that journey once you make that decision. You’re on a path. But but this is one of the steps. So I would take it. And, uh, again, thank you for being on the show today and for our audience. Just thank you for tuning in. And please share this with anyone you know. If you found value and we appreciate you. And bye for now.

 

Tagged With: The Growth Coach

BRX Pro Tip: Why are B2B Podcasters Quitting?

June 23, 2025 by angishields

BRXmic99
BRX Pro Tips
BRX Pro Tip: Why are B2B Podcasters Quitting?
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

BRX-Banner

BRX Pro Tip: Why are B2B Podcasters Quitting?

Stone Payton : And we’re back with Business RadioX Pro Tips, Lee Kantor and Stone Payton here with you. So many B2B podcasters, I don’t know what the latest stat is at the time of this recording, but I do know the vast majority of these folks do just a handful of episodes and they quit. And I know more and more of our work is fixing broken B2B podcasts. Why are they quitting?

Lee Kantor: I think the number one reason that they quit is kind of a misaligned expectations. They believe that this is something that is going to be a quick fix, that if I do this thing, I’m going to get a lot of leads, I’m going to get a lot of sales, I’m going to build a big audience. Then I’m going to get sponsors, and then my life’s going to be easy because I’m going to just do this show that I love doing, and then I’m going to get all these people that are going to care about me, and they’re going to kind of dump money on me. And it just doesn’t work that way. The results are never going to come fast enough for those kinds of people, and in a short period of time, their motivation just drops like a rock, and they just don’t have the systems in place in order to execute anything with a motivation that’s kind of plummeting like that.

Lee Kantor: So, podcasting is a longer-term play. It’s not some shortcut to viral content that’s never going to happen. That’s a lottery ticket if that happens.

Lee Kantor: The number two reason I think that B2B podcasters quit, there’s no strategic purpose. Too many of these shows start as content experiments with no real business goal or growth plan. They don’t have a plan. They think that everybody’s doing it, so I’m going to do it too. How hard can it be? It’s not super expensive to buy the equipment to start. But if you don’t have a strategy that connects the podcast to your pipeline, the podcast to your partners, the podcast to revenue, then this effort is going to quickly feel pointless, and you’re going to not prioritize it anymore. So if there’s no real strategic reason for doing it, then you’re going to quit. You have to have a long-term kind of perspective when it comes to this thing.

Lee Kantor: The third thing, third reason they quit, is because they don’t have systems and support in place. It’s just the operational lift of doing a podcast is underestimated by most people. They don’t understand what it takes to book guests, to find guests, to book guests, edit the show to sweeten the audio, to promote the show, to distribute the show.

Lee Kantor: If you don’t have repeatable systems and processes in place, this is going to become overwhelming, and it’s unsustainable pretty quick. I think that really contributes to why they quit after four episodes, because once you’ve done four episodes, you realize what you’ve got in store. And if you’re not getting a result in four episodes, you’re like, why am I doing this? This is a lot of work.

Lee Kantor: And the final thing that I think the reason is that most B2B podcasters quit is a lack of accountability. If there’s no external accountability or a team to share the load, one missed episode becomes two, and soon you’ve stopped altogether. I think that people don’t realize, oh, I’m going to do a show once a month, and then they miss one episode. Well, guess what? Now you’re doing a show once every two months, and two months is a long time between shows. That’s just not going to make sense to continue for any length of time.

Lee Kantor: But if you want to beat the odds, I would recommend getting help. And if you want to really beat the odds, I would recommend partnering with us at Business RadioX because we spend our time fixing a lot of broken B2B podcasts.

BRX Pro Tip: 3 Career Tips

June 20, 2025 by angishields

BRXmic99
BRX Pro Tips
BRX Pro Tip: 3 Career Tips
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

BRX-Banner

BRX Pro Tip: 3 Career Tips

Stone Payton: And we are back with Business RadioX Pro Tips, Stone Payton and Lee Kantor here with you. Lee, you have built a successful career by any measure. You’re doing the work that you love. You make a comfortable living. Let’s leave our listeners with a few career tips.

Lee Kantor: These three career tips are not from me, but they’re from my new favorite thought leader, his name is Scott Galloway. He’s a professor of marketing at NYU Business School, and he wrote a book recently called The Algebra of Wealth. And it’s a great book about a lot of things, but one of them he talks about is about how a young person, especially, can achieve a career that they’re going to be happy with.

Lee Kantor: And one of the first things he says is to follow your talent, not your passion. He is not a big believer in chasing your passion. He thinks that only successful, wealthy people give that kind of advice, to follow your passion. He says that passion often follows competence, and building expertise in your natural strength leads to greater rewards, recognition, and eventually genuine passion for your work. So, follow your superpowers, not exactly kind of the things that you’re super passionate about. Your passion will come from kind of exploiting your talents.

Lee Kantor: Number two is always develop a bias for action. Success comes to those who take action and iterate quickly. The sooner you start, the faster you learn. The faster you learn, the faster you improve. So, don’t get stuck in endless planning. Move forward. Gather feedback. Refine as you go. Take action.

Lee Kantor: Number three, and the last tip, live below your means and invest early. No matter your income, consistently spend less than you earn and invest the difference. Time is your most important and powerful ally. You have to start early. You have to diversify. And you have to let compounding work for you. When you’re young and you’re making money, you have to invest the money. You have to enjoy the fruits of compounding. This financial discipline is the key to long term security and freedom.

Lee Kantor: It’s a great book. He’s a great podcaster. I highly recommend that you check it out. The book is called The Algebra of Wealth. And I highly recommend you check him out as a podcaster, he does a bunch of podcasts, Scott Galloway.

Lee Kantor: And remember, in your career, focus on your strengths, act decisively, and build habits that compound.

BRX Pro Tip: Completing a Project? What’s Next?

June 19, 2025 by angishields

BRXmic99
BRX Pro Tips
BRX Pro Tip: Completing a Project? What's Next?
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

BRX-Banner

BRX Pro Tip: Completing a Project? What’s Next?

Stone Payton: Welcome back to Business RadioX Pro Tips, Stone Payton and Lee Kantor here with you. Lee, when it comes to completing a project, in your experience, what is or what should be next?

Lee Kantor: Yeah, there’s something that I heard a phrase somebody used that really resonated with me, Done but not over. We’re so used to just crossing off things on to-do lists. We think we’re done. But even though you finished a project or done a task doesn’t really mean that your work is done.

Lee Kantor: Done but not over to me means that the real value often comes well past the finish line. That’s when you follow up. That’s when you gather feedback. That’s where you look for ways to improve. So, definitely celebrate finishing and completion, but always ask yourself, what can we learn? Who needs to hear about this? How can we even make it better next time?

Lee Kantor: Remember, the best businesses don’t just finish, they follow through.

Alicia Todisco with Ace Handyman Services and Jim Hilber with Merchant Gladiator

June 18, 2025 by angishields

Cherokee Business Radio
Cherokee Business Radio
Alicia Todisco with Ace Handyman Services and Jim Hilber with Merchant Gladiator
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

CBRX-61725-bannerv2

Brought to you by Diesel David and Main Street Warriors

CherokeeSponsorImageDieselDavidMSW

ACE-Handyman-logo

Alicia-TodiscoAlicia Todisco is a Georgia Native. She opened ACE Handyman Services serving Acworth, Kennesaw and Powder Springs area. Has recently expanded to include Hiram, Dallas and west cobb to the Marietta Square.

Before ACE Handyman Services Alicia was involved in the technology world for 12 years. As a sales leader in the working with other sales professionals to teach them to sell with the need of the client as the priority.

She spent the last 3 of 12 years working as the Director of Learning and Development creating programs to teach and train on those processes companywide to create a productive sales professional selling the most ethical way to sell any product.

Her transition was not an easy decision, however, made with three very important factors. Grayson and William, her 8 and 6 year old sons being the most important aspect of her transition. She has gone from 50% travel to coaching soccer, at Legacy Park and running club, at Swift Cantrell and is seeing a major change in the way her boys are developing and responding to her work life balance.

The third reason is to be more engrained in a local community. Ace Hardware and Ace Handyman Services are both companies that encourage and support their owners to make an impact in the community and that is exactly what Alicia is here to do.

Connect with Alicia on LinkedIn and Facebook.

Jim-HilberJim Hilber is the President of Merchant Gladiator and a Champion in his industry.

He is armed with viable payment solutions for every industry type. He is sworn to serve and protect local businesses.

He is fighting for good and has been victorious in the merchant payments arena for over 30 years. Merchant-Gladiator-logo

Connect with Jim on LinkedIn, Facebook and Instagram.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Woodstock, Georgia. It’s time for Cherokee Business Radio. Now, here’s your host.

Joshua Kornitsky: Welcome back to another great episode of Cherokee Business Radio. I’m Joshua Kornitsky. I am a professional EOS implementer. And your host. This morning and today in the studio, I have two fantastic guests. Let me start by introducing Alicia Todisco of Ace Handyman Services. She is the owner of Ace Handyman Services. Uh, good morning and welcome.

Alicia Todisco: Good morning. Thanks for having me.

Joshua Kornitsky: It’s a wonder to have you here. I really appreciate it. So, Alicia, I’m so happy to have you in the studio because I have so many questions. But I want to start by explaining how involved in the community you are. And the way that I met you was through the Acworth Business Association. But I also know that you now sit on the board of the Acworth Business Association. You sit on the board of the Kennesaw Business Association, where I was this morning. Uh, and that you’re now on the board of the North Cobb Rotary as well?

Alicia Todisco: Yeah. That’s right, actually, president elect for the Acworth Business Association. So I’ll take the reins next year.

Joshua Kornitsky: That is, uh, a pretty impressive accomplishment, but not as impressive as how you yourself spend your time. Because I understand you’re one of the only female franchisees of ace handyman.

Alicia Todisco: Yeah, there are me and maybe 1 or 2 others. Um, the other ladies, uh, partner with a father or brother husband. Uh, so it’s really it’s really an interesting place to be in my world.

Joshua Kornitsky: Well, and did you say you’ve started a women’s group.

Alicia Todisco: Within the Ladies of ace? Yep.

Joshua Kornitsky: That’s really great. Uh, and there was even an article about you recently.

Alicia Todisco: So it was actually a couple of years ago, but they did a, excuse me, an article that is called resiliency. It’s just a Women in Franchising Blazing the Path article so well.

Joshua Kornitsky: And in the in the field that you have established yourself in I’m sure as you just indicated. Right. There’s not an abundance of women operating in that space. So you really are trailblazer. That’s really, really great. Um, what got you here? What did you do before you decided to become, uh, the the the first female franchisee, or at least one of the only female franchisees of Ace Handyman.

Alicia Todisco: Get me in trouble by calling me the first.

Joshua Kornitsky: But sorry, one of them.

Alicia Todisco: One of the only. Yeah. So, um, my background is in sales. Um, I owned a couple of small businesses in my 20s. Um, but then I went into corporate America selling payroll and HR technology through a company called Paychex.

Joshua Kornitsky: Okay. I know that name.

Alicia Todisco: Yep. Most people would. But then I started working for a company out of Louisiana called Netflix, and I spent seven years there in sales, leadership, sales management, national or regional management. And then I took over the director of learning and development for them, and spent about three years developing their sales program.

Joshua Kornitsky: Wow. So you’re a process driven person.

Alicia Todisco: Very process driven. Mr..

Joshua Kornitsky: So, well, thank thank you, thank you. So, uh, all of that sales experience and then learning and development on top of that, how did that prepare you for where you find yourself now? Do you spend a lot of time having to educate your prospective clients?

Alicia Todisco: It’s no, you know, my prospective clients still mostly with our office team. Okay. Um, I am more community focused. So we’re brand building, brand awareness, driving sales. And so it’s 100%, 90% of what I do every day is sales.

Joshua Kornitsky: Okay. So let’s talk about what you do. What type of services do you provide.

Alicia Todisco: So my company is Ace Handyman Services. We provide services for both residential and commercial. We say we do 162 different things in the home. That’s it. Yeah. That’s all.

Joshua Kornitsky: Okay. So let’s I’d like to ask let’s put commercial to the side because I want to come back to that. Let’s talk about the residential side so people know what you can do to help them around the house.

Alicia Todisco: Yep. So it just depends on their need really. I always encourage if they’re curious what a handyman does to call us. Um, so we can do everything from installing a door, uh, you know, closing in a room, building a wall. We’ve done that for one of our fellow networkers and the associations you discussed to something as simple as hanging pictures on the wall. If you could see this beautiful wall in the studio, um, with command strips, uh, it doesn’t really matter. It’s where the need is and what provides value to our clients.

Joshua Kornitsky: So you’re really able to sort of customize the offering to fit whatever it is they’re after.

Alicia Todisco: A beautiful long honey to do list is one of the guy’s favorites. Yep.

Joshua Kornitsky: Wonderful. I think I told you this before. I just need somebody to live at my house because I don’t know how to do any of this stuff. So? So what’s a good rule of thumb? When. When should somebody call you on the on the let’s again, let’s stick to the residential side. Then we’ll get to the commercial.

Alicia Todisco: Sure, sure. Um, so I’ve had people sit on a honey to do list thinking that it was going to take forever. Um, and then we go in and knock it out in two hours because of the skill set of the guys. Right? They’re used to doing this every day. They’re in and out of the hardware stores a lot faster. Um, so when someone’s thinking about a project, just call and ask questions. My team is very, uh, well, they’re sales oriented, right? Because of of what I do. Right. So they’re happy to consult and really dig in and ask a lot of questions that will help the customer. Self-actualize maybe I can do this piece of it myself. Um, and maybe I really do need to get to this. A lot of times when people sit on a project for too long, the damage that son gets worse. Um, let’s say you have a leak in a gutter and it’s dripping on a door. Well, instead of replacing the bottom of the door, now you have to replace the entire door. So if we can help to protect and preserve the home, it’ll help to prevent issues in the future.

Joshua Kornitsky: So you’re telling me my long standing practice of turning up the radio so I don’t hear the noise in the car, is not the way to do things correct? I know I’m talking about a car versus a house, but. But I can turn the TV up real loud too, so I don’t hear the dripping.

Alicia Todisco: Both. Assets? Yes.

Joshua Kornitsky: So? So what you’re saying is that’s not a good strategy.

Alicia Todisco: Not the.

Joshua Kornitsky: Best. But but in that circumstance. So so you know, ace itself always had this helpful persona. Right. So let’s talk about the the types of people that you bring on board to, to execute on the services that you provide. Are they just, you know, any anybody knows how to swing a hammer?

Alicia Todisco: It’s funny. Um, we we say we bring helpful into the home. Right? So we’ve, we’ve taken that helpful hardware folks and we, we do bring it to the home. I mean, it starts with, uh, the ladies in the office. So that is a specific skill set that we, that we hire for. Um, they have to be patient. They have to be kind. Um, they have to also be able to remain in control because if someone’s calling the office, they don’t know what they don’t know. So for us to offer a lot of education is really important as far as the craftsmen are concerned. The number one thing I hire for is humble and kind. Within our industry, there are a lot of peacocks.

Joshua Kornitsky: Okay. That’s an excellent description of of someone who perhaps wears their perceived accomplishments out front. Yeah, right. Doesn’t mean they have those accomplishments, but they think they do.

Alicia Todisco: Yeah. So I’m not a skilled, handy professional myself. Um, I really rely on them to be good at what they do. And so they have to be humble enough to, you know, talk in layman’s terms to me and to the ladies in the office, which translates to how we’re speaking to our customers. We’re speaking to them in a language that they understand. We’re not talking over their heads. We are very cautious not to belittle them. So humble and kind is really important. What I’ll tell you is over the years, um, the craftsman quality has gone up because we’ve learned what we’ve learned. Right. Um, and that becomes really important. So it becomes kind of hard to hire.

Joshua Kornitsky: Well, it’s I gather that it becomes kind of hard to hire because you’re, you’re hiring at a higher standard based on the what you’ve come to expect from your craftspeople, your tradespeople, when they’re executing on your behalf.

Alicia Todisco: Precisely.

Joshua Kornitsky: So holding people to a higher standard so that so that the higher quality output, that’s a positive, that’s not a negative. If it makes it a little harder to hire, I understand. But I also suspect that you get a much better hire when you do find someone.

Alicia Todisco: And that leads to a higher retention in our clients. They come back.

Joshua Kornitsky: So do you. Do you have a fair repeat rate with your clients?

Alicia Todisco: Yeah, we hover around 35%. Um, we’re pushing for a goal of 50%. Um, but 35% of our customers come back on a regular basis, whether that’s monthly, whether that is quarterly, whether that’s annually.

Joshua Kornitsky: That’s great because that’s truthfully that’s the Google reviews are great, online reviews are great, but repeat business tells you how much they find value in what they’re getting and what they’re paying for. Um, do you get a lot of referrals from your customers?

Alicia Todisco: We do, we do. And one of the biggest compliments is when a parent, um, has an experience with us and they bring us into their children’s homes. Um, they know that they’re going to be able to offer an experience that’s protecting them, that they’re safe. They feel confident with the guys that we’re sending in. Um, on the other side of that, they send us into their parents homes. Sure. Um, so for the same reason.

Joshua Kornitsky: I can understand that because those are, uh, we’ve all heard horrible stories of of people, uh, let’s just say making bad decisions about who they hire. And it costing them a lot more than just a few bucks. Uh, so that’s great to know so that you’re a resource for that. Um, let me now ask, tell me about the commercial side of your business. What type of, uh, services do those skilled craftspeople bring to to the businesses you work with.

Alicia Todisco: So sitting in a meeting with Ace a couple of months ago, and I guess I hadn’t thought about it through this lens, but it is really valuable to know that if you are a business owner and you have a ladder in the back, your insurance may not cover your employees getting on that ladder. So if something happens, uh, with them doing that, it’s it’s really more of a liability to them than the cost would be to hire someone to come in and do simple things around the office. Um, so we do things like, you know, change light bulbs, um, change HVAC filters that are in high awkward spaces. Um, we just did one at Vino Market in downtown Acworth, for example. That was kind of cumbersome to get to. Um, but Toby would rather hire us to do that versus sending one of his people up into the attic space in the rafters.

Joshua Kornitsky: Right. And that makes sense. And when you engage on the commercial side, I imagine in addition to simply paid service, like I need light bulbs put in at a high ceiling. Do you also offer agreements?

Alicia Todisco: We do, we do. We have a membership program for both residential and commercial. Oh, wow. Um, and so let’s say that a client has multiple locations and they want regular maintenance, those simple things that keep them in compliance. The light bulbs, the air, the air filters. But maybe they also have some projects they need to paint a bathroom door. They need to rearrange a couple of offices, paint an office space, hang a couple whiteboards, you name it. Simple tasks that we can do for them. They can hire us for a bundle of hours that will offer them a concession. And that concession we do throughout the course of the year, if for whatever reason, they don’t use those bundled hours throughout the year, we can allocate those. They can share those as incentives for their employees where we can do projects in their homes.

Joshua Kornitsky: Wow, that’s pretty amazing.

Alicia Todisco: Um, we can do it in combination with one of our giveback programs, like if we go into the VFW or if we go into a battered women’s shelter, they can donate those hours. Wow. In which case we would then give them the write off, obviously. But they can allocate those however they choose if they don’t use them all for the business.

Joshua Kornitsky: That’s a really compelling offer and a really kind thing that you as a business owner are offering to your clients. So that’s that’s an aspect of your business I was less aware of. So is that something that you’re continuing to to grow and get out there? And when people want to learn about either side of this on the commercial or the residential side, two different phone numbers or all one thing.

Alicia Todisco: It’s all the same phone number. Um, so the office manages both commercial and residential. So they would call our main line. Do you want me to share that?

Joshua Kornitsky: Now I’m going to come back to it. But yes, let’s go ahead and share it because we’re talking about it.

Alicia Todisco: So what’s that number? Uh, the office line is (770) 627-7770. We have an amazing office team that can troubleshoot either. Um, so that we can take care of our clients on either side, residential or commercial.

Joshua Kornitsky: Awesome. So we’ll come back again to to how people can best reach to you in just a minute. But there’s one other thing on my list that I that I was looking through that we had talked about before that I really want to ask you about and, well, really two things you were talking about the, the skill of the craftspeople that you’re bringing on board. And, and when it comes to that, how important is that as you kind of look to the future, how do you ensure that you’ll have those tomorrow and next year and the year after?

Alicia Todisco: So we, uh, the skill of the craftsmen, I always say I’m as good as my craftsmen. So oftentimes people will come up and say, can you do fill in the blank?

Joshua Kornitsky: Right.

Alicia Todisco: Can you do tile work is probably a good one because tile is very specific. It’s very tedious. Historically, we’ve said no. Right. Um, partially because we’re hourly. And that would become very expensive for them to take on with an hourly model. But tile has gone up. If you call a tile professional, it’s just as expensive as an hourly model would be, for whatever reason, right? So we’ve started taking on tile jobs, and as long as I have a craftsman who is skilled to do that, we can take on those jobs. Um, sometimes we have a new guy, got a new guy starting today that I’m very excited about. We understand his his skill set from his history. Um, so he’ll do some projects at my house. He’ll do some projects by my craft, my field supervisor’s side. So we really get a chance to inspect what he’s good at. Um, we do talk a lot about transparency. Communication, integrity and teamwork are our three core values. So if a guy can’t do something, we highly encourage him to be very, very transparent with us about it.

Joshua Kornitsky: I’m only laughing because I’ve been that guy not working for you where I thought I could do something that I well, I didn’t know how. And it turns out that fixing it after the fact usually costs a lot more than if I’d called somebody ahead of time.

Alicia Todisco: So much more money. Yep. Um.

Joshua Kornitsky: So what advice would you give to somebody that was looking to get started in the trades. Now what what can they do to improve?

Alicia Todisco: Um, this is my favorite. And honestly, probably one of the hardest things that I had to find coming into this industry was I’m a very mentor driven person.

Joshua Kornitsky: Okay.

Alicia Todisco: I’ve had some crazy, amazing people, um, in my path, um, very, very lucky. Probably. Probably more than most. Right? That’s just me being very blessing, right? Um, silly about it, but also really, really true. Um, I had a really hard time finding a good mentor, uh, when it came to the trades industry. Um, I come with a very different background of mindset. I’m not the technical side. I am way more into the business side. Um, so we had some nice shared value there. Um, but what I’ve done is I’ve had the opportunity to, to generate a lot of great people around me that are trades professionals. It was one of the first things I did when I came into Acworth Business Association at the morning jolt, in fact. Right. Um, was I looked for other trades professionals who could do the things that I can’t do but operate with the same level of professionalism that I expect out of my team. So if I ever have to send a referral, you know, Jim calls and he needs a plumber. I know where I can send him, where he’s going to get top notch service as an extension of my business. And that, to me is invaluable because we work very closely with other trades professionals. Um, if a mover hits a wall, for example, and they need someone to come and fix that, they’re going to call us. If an HVAC company steps through a ceiling, they’re going to call us. We’re going to fix it. We’re responsive. We’re on time. We’re quick. We’re offering that same level of professionalism. And if you are a trades professional that wants to do things differently, I really encourage that behavior.

Joshua Kornitsky: So that’s a really great point and a great tie back again to the commercial side of things. So that if you are, uh, someone already operating a business in the trades, if you’re a plumber, if you’re HVAC, if you’re an electrician, uh, no one wants these things to happen. But sometimes these things do happen. And rather than trying to scramble and spend the valuable time of a plumber and electrician or an HVAC technician, they can just call you and you can mitigate the issue.

Alicia Todisco: Yeah, we can get them in touch with great people. It’s worked on both sides. You know, when we were brand new, we would we would step in it from time to time and we would need someone to come in. So we have great general contractors that we can call on if we made mistakes. And thank God we haven’t done that in a long time.

Joshua Kornitsky: Well, that’s how we all learn.

Alicia Todisco: But yeah. And so it’s cool to for the tables to have turned, you know, three and a half years later and we’re that resource for other trades professionals.

Joshua Kornitsky: Now that’s that’s a wonderful thing. I am grateful to have a few clients in the trades, and I will make sure they know to call us. Last question that I have is, is really, uh, related to what you shared with me ahead of time. One of your passions was we were talking and you touched on something that’s near and dear to my heart because my wife was a professional, uh, a collegiate soccer player. Pardon me? I almost said softball, and that’ll that’ll cost me later. I’m gonna say, uh, my my wife went to Florida State on a soccer scholarship, but you and I were talking about soccer.

Alicia Todisco: Yes.

Joshua Kornitsky: So share with me or with us. Uh, what? Your passion is there. What? What is it about soccer? About kids?

Alicia Todisco: It’s kids. Yeah. For sure. Um, I played soccer growing up in high school. Okay. Um, and then I happened to have this little rock star soccer kid. Um, he’s ten. And a few years ago, he started to get involved on a soccer team. Uh, about a season in, his coach quit. Um, and it was about the same time.

Joshua Kornitsky: Whoever would fill in that song.

Alicia Todisco: Who would it be? Um, I stepped in as the assistant coach for a few seasons, um, with some amazing, uh, other coaches. And, you know, I was still traveling, uh, half. You know, part time with my last company. So it was a good way for me to get ingrained in the community without really having to transition yet. So I got to see. Well, did I like the community? Is this a community I wanted to be a part of? Sure. But it’s really interesting to me. I don’t know that people talk to kids the way that I talk to kids a lot do. Right. I don’t mean.

Joshua Kornitsky: In a positive way, I hope.

Alicia Todisco: Yes. Yeah. Yeah. Well, you know what? They deserve to be held accountable. Sure, they deserve to be treated like humans and not little breakable, fragile things. They they really thrive in an environment where you’re teaching them integrity and balance and rules and consequences. Um, so between running club and between soccer, those are those are good platforms for me. And to watch them thrive, um, is pretty incredible.

Joshua Kornitsky: That’s really awesome. And what an incredible way that you give back. So thank you for that. Speaking as as a soccer dad and a soccer husband, it’s, uh, it’s really something. And the only thing I’ll say on that, and it’s not my interview, but the only thing I will say on that is they’re not little adults. They’re children.

Alicia Todisco: Yeah.

Joshua Kornitsky: And and people who treat a child like a little adult. Yes. You’re correct. Discipline. Yes you’re correct. Rule set. But you have to understand that this is this is a unique individual that’s learning. And you can’t treat them like they’re a small 38 year old individual. They don’t have the skills and the knowledge. And I’m grateful that you’re there helping them see that.

Alicia Todisco: Thanks.

Joshua Kornitsky: Well, uh, Alicia Tedesco, the owner of Ace Handyman Services. What’s the best way for people to reach you again?

Alicia Todisco: So our office can be reached. We multiple people see this. So the best way to do it is to call the office line or the office email, which comes to three of us. Okay. Um, the line is (770) 627-7770. And our email is Acworth, like the city of Acworth at Ace Handyman Services. Com.

Joshua Kornitsky: That’s awesome. Well, we will also have your phone number, your website, and all of your social links posted on the Cherokee Business Radio site when the interview goes live for download. Uh, we’re live right now as well, but thank you so much for sharing your background and your story. And I’ve got one more guest here in the studio. If you don’t mind hanging out. We’d sure love to to have you here. Uh, I’d like to introduce someone who I’m very pleased to say I’ve known for a few years as well, uh, and has made a great positive impact on me because he’s such a giving guy. I’d like to introduce, uh, Jim Hilber, truly the champion of merchant payments and the president of Merchant Gladiator. Welcome, Jim. Good morning.

Jim Hilber: Good morning. Joshua. A pleasure to be here. Alicia. Great to hear you speak.

Joshua Kornitsky: I’m just so happy to have you here in the studio with us. You and I met early on in my journey, uh, kind of reaching out into the networking universe. And I think it’s fair to say, with due respect to Alicia’s board seats, that you are a very effective networker because I think you get the value of it.

Jim Hilber: Yeah, absolutely. Are you networking or not working right?

Joshua Kornitsky: Oh, nice. Nice. That sounds like something my dad would have said. So I understand, uh, first and foremost, because this is a really unusual thing, that you’re actually a certified payments professional, and that’s that’s a designation that not a lot of people have or know about. Tell us what that is.

Jim Hilber: Correct. I’m actually in the inaugural class of the Certified Payment Professionals. And, uh, it’s something not a lot of merchants know about. And I think everybody should. Uh, when I first, uh, went for that certification, it was to really rise above the competition like we all want to do. Uh, but the truth of the matter is, I do believe in the ethics of the industry and doing things the right way. And it’s a very loose industry. Believe it or not, payments for merchants are non-regulated. So, uh, I believed in it, and, uh, it didn’t get the traction I thought it would globally or nationally. But ultimately it is something showing that I have, uh, worked a little harder than the average Joe to, uh, make the industry great.

Joshua Kornitsky: Well, and you. So you touched on the ethics of the industry, and I won’t crack any any jokes this way simply to say that, you know, ethics to me, tie to core values and core values are pretty much what an organization needs to run on in order to be who it says it is. Not not aspirationally, but in reality, you know, so so I think the the fact that that, uh, was what drew you to it, it speaks a lot to what your character is. But, you know, how long have you been involved with, with this type of business, with, with payment processing and specifically with with what you’re doing now?

Jim Hilber: Probably my greatest achievement. Thank you for the question. I’ve been 30 years victorious in the payments arena. Wow. I came.

Joshua Kornitsky: Undefeated.

Jim Hilber: Undefeated, undefeated. Well, I don’t know about that. I think I failed more times than most people have tried in a tough industry.

Joshua Kornitsky: But you gotta fail to move forward. It’s the only path.

Jim Hilber: Michael Jordan, right? Michael Jordan uh, but yeah, 30 years in, I came from the days of when there was a little thumb buster, if anybody knows.

Joshua Kornitsky: Oh, I remember that.

Jim Hilber: Listeners, uh, you know, I went to a chamber event and I said, everybody, close your eyes. And I made that sound with the old chunk chunk and half the room knew what it was. The other kids in the room were like trying to YouTube it. What was that?

Joshua Kornitsky: Yeah, but for that other half, if you played the Apple Pay sound, they all know that.

Jim Hilber: Yeah. There you go. Exactly. Excellent.

Joshua Kornitsky: So 30 years in, in in merchant payments. Uh, I guess you’ve probably seen a lot of change because just looking back over it as a consumer and as a business owner myself, the landscape, just with my limited understanding, is completely different than it was a two years ago versus now. What are some of the changes that you’ve seen over over time that help give you perspective?

Jim Hilber: Oh, I absolutely love it. Previous to being a merchant payments professional, I managed grocery stores. Joshua, if you don’t remember this, but a lot of the listeners might relate to this. I was a manager and I got called to register seven and I ran right up to that cash register. Are we on fire? Are we being robbed? No, sir. I have a credit card over $50.

Joshua Kornitsky: Over. Wow.

Jim Hilber: And I really had to take this card out of the customer’s hand. I had to walk it to what they called the lobby, the lobbies, where we rented VHS tapes back in the day, and we called a square DVD. Yeah, there we go. Square DVD. Exactly. It had a sticker on it, said, be kind, please rewind. Okay, that’s a different hot topic.

Joshua Kornitsky: Yeah, we’ll have that as a totally different dialog.

Jim Hilber: At any rate, I had to call a bank Joshua an 800 number, and I had to request authorization for a $51 card payment. And I had to recite the 16 digit card number over the phone. No, not a 773. I’m sorry. Seven. Three. Two. Starting again. And then they gave me a six digit authorization code. I had to look for a crayon, a pencil, write it on a piece of paper. That’s the short version. Right. And then take it back to the cash register. And I say thank you, customer, for your $51 in grocery payments. Carry out register for.

Joshua Kornitsky: Right. But in those days, $51 probably filled your grocery cart too. So. So there is that. But but still that’s that’s a really amazing piece of perspective kind of looking back, and I imagine that helps inform what you do now. To a large degree.

Jim Hilber: Fast forward to today. You’re waiving your watch over a Coke machine in the airport and something pops out.

Joshua Kornitsky: So. So let’s talk about specifically what is a merchant gladiator, right. I love the term. He’s got a great badge on on all of his stuff in his shirt. And he has the coolest business card I’ve ever seen. It actually looks like a credit card. Yeah, I’ve tried the number on it. You can get Jim on the phone, but you can’t buy anything.

Jim Hilber: You know? Uh, really, the gladiator comes from. If you study the history of gladiators. They weren’t all slaves. Many of them were servants. And I believe to, uh, you know, nothing really happens in this country to something gets bought and sold. Uh, and merchants are out there in the wind. You know, it’s a huge industry. You see those big logos Mastercard, visa, American Express, discover, and, you know, they need someone who can unravel the madness, but more importantly, that not just getting the facts, it’s about who’s going to protect them, who’s going to fight for them. And that’s really where the premise of Merchant Gladiators started is I am unraveling the madness for merchants and protecting them, along with the great taglines armed with viable payment solutions, sworn to serve and protect local businesses fighting for good in the merchant service arena. I’ve said that a couple of times.

Joshua Kornitsky: I think that’s awesome though, man. That and and because here’s the other part of it, right. And I and I want to touch on this, but just based on on the clients I’ve had the pleasure to interact with throughout my entire career, um, let’s just say there’s a lot of assumptions that are made with regards to any type of electronic payment, right? Sure. But what are some of the misconceptions that you encounter when when you meet somebody new? And I want to come back and specifically talk about protection, but let’s talk about first what are some of the things that everybody knows. And if everybody knows it, chances are it’s probably not 100% accurate.

Jim Hilber: Yeah you’re right. There’s always exceptions to every rule. Uh, there’s a great photo album in my, uh, in my iPad here. Uh, and it shows what customers see when they go to pay and you went to go buy a donut or get your car fixed, isn’t there a little sign written on the back of a piece of paper in Sharpie marker? No payments over this amount. The $3 surcharge for this 5% surcharge fee. So, um, you know, this is affecting things every single day from the consumer side, but keep in mind, being a merchant gladiator, I’m on the acquirer side. My job is to put myself in the side of the merchant, not the payer. But if you’re going to be a merchant like Alicia, I have the pleasure of having her as one of my clients. She knows more importantly, what her customers think and do and how they operate is super important. So ultimately, um, it’s those queues that we see that are misunderstood. Why did they charge 3%? Why did they charge a dollar? Why are they trying to add money on? Can they do that? Can they not do it? So again it goes along those lines, Joshua unraveling the madness of the queues we see every day when we buy something.

Joshua Kornitsky: Okay, so what are some of the things that people get wrong on the merchant side. So let’s talk about that because that’s who we’re this show is is a business to business show and and most of the most of those that are listening are on the the business owner or the business leadership side. Beautiful. What are some of the challenges that that you often encounter that you’ve got to overcome?

Jim Hilber: Yeah. The two hottest topics. Thank you for the question is again what I mentioned that Surcharging, you know, what percentage are they legally allowed to charge? Are they allowed to do it? And they’re still cardholders saying, are they allowed to do this? Right. You know, it’s a difference of a guy saying, hey, you know, remember the guy on the movies when your car breaks down in that little town and he’s holding that big wrench? Sure. They say, well, how much is it going to cost? Well, how much you got? Right.

Joshua Kornitsky: You know.

Jim Hilber: Right. That’s what it is. It’s almost like they’re holding your cup of coffee, you know, hostage with this, you know, surcharging amount. But the truth of the matter is, it used to actually be, for lack of better terms, illegal to surcharge. And that’s where people are confused. You should not be able to allow it. It was a cost of doing business.

Joshua Kornitsky: You couldn’t do a pass through charge.

Jim Hilber: You could not do a pass through. That’s correct. And now you can if you do it the right way. But the biggest challenge you see for merchants is they are in good faith trying to say, hey, I need to work on costs. I am choosing as a merchant to pass this through. Many have, but there’s the right way to do it. And so Merchant Gladiator can help unravel that and make sure they’re doing it in the word of compliance which comes under the shield, the safety doing it the correct way, but doing it in a way to benefit them. And what merchants have to understand is there’s good vendors like myself out there that our job is to really focus on them being, which is not a dirty word. Are you ready for it? Profitable profit is not a dirty word for anybody.

Joshua Kornitsky: You’re speaking my language. I always joke with my clients is it doesn’t say on your website, you’re the last thing I want anybody to be is an accidental nonprofit. If you choose to be a nonprofit, that’s your business. And that’s great. But they still have to. Even in the instance of merchant processing, it’s not like the banks are going to give them a pass on on the execution charge or the processing charge just because they are a nonprofit, correct?

Jim Hilber: That’s correct. Absolutely. It has to be paid for. And then just a quick recap on the other challenges, very common for both merchants and consumers. Um, if I say square on this podcast, everybody knows what square is. And then, of course, I can be at a networking event with Alicia and I say, don’t be square and do the little hand signal making a square. Um, but the truth of the matter is, Square’s a fine product. Nothing wrong with it. And it might fit some merchants, but once merchants compare truly apples to apples and understand what they’re getting. Um, the misconception to your point of your question is that they are, um, just saying they’re all pretty much the same. That’s just not true. They’re not the same. There’s a lot of differences.

Joshua Kornitsky: So you help your clients kind of sift through the differences and understand what’s going to be advantageous for them.

Jim Hilber: Absolutely. Just give them the facts. Because once the facts are clear, the decisions will jump at you.

Joshua Kornitsky: So how often if I. So I am a merchant. I occasionally accept a credit card. It’s not my preferred because of that same surcharge. Um, and I and I don’t always want to pass that along, because I do think it can, in the circumstance might, might give somebody a bad taste or bad impression. That’s case by case. So I’m not going to ask your opinion on that. But, um. What what how often excuse me, should someone reexamine who is handling their merchant services? Because that’s something I know. Uh, when it’s like an embedded payment system, they may have the right to change it, but, you know, it’s just easier to leave the way it is.

Jim Hilber: Absolutely. If it’s not broke, don’t fix it or. I’m sorry. I’m sorry. Let me say it correctly. If it ain’t broke, don’t fix it. Right. No you’re right. That’s a that’s a harmful statement for merchants. So as a blanket statement, for the sake of our listeners today, merchants should evaluate at least annually. And it’s one of my qualifying questions when I’m networking or meeting with people or referral partners is I have them ask Mask it. Hey, I know this guy, Jim, but let’s pocket that for a minute. Josh was talking to a great business owner. How often do you evaluate your merchant payments? And if they’re being honest, they’ve never evaluated them.

Joshua Kornitsky: Or they signed up. And whoever provided the equipment provided the processing, and they. And that was that.

Jim Hilber: You’re talking about every day. Joshua. Wow. Yeah. So so.

Joshua Kornitsky: That’s.

Jim Hilber: Really good. Yeah. Yeah.

Joshua Kornitsky: Wow.

Jim Hilber: Yeah. That’s and beyond that, you know, it’s like when you work with someone, you know, versus an 800 number or a.com like Alicia. And a matter of fact, Alicia, you do for your evaluation. We need to probably do that. Yes. At any rate, truly the the you don’t close deals, you open relationships. And when you say that on the front end when you’re selling the deal, hopefully you’re available on the back end to do that as well and kind of put your money where your mouth is or I guess your credit card where your mouth is.

Joshua Kornitsky: So, so all joking aside, you you just mentioned to Alicia, do you actually help your clients do this annual review once they’re working with you?

Jim Hilber: Absolutely. And it should be done because things change. Uh, you know, volume and average ticket are the two most important things volume and average ticket. So when I met Alicia in a little coffee shop in Acworth when we first met. Day one. Do you think her volume has grown since then over her last years of success in the last.

Joshua Kornitsky: Couple of years? I suspect so.

Jim Hilber: So possibly. Maybe she needs to sharpen the pencil with her vendors a little bit. Again, she knows as well as I do. Profits is not a dirty word for me as her vendor either. Sure. And so that’s part of it. Um, so yeah, the valuations are super important, but you need a good, viable option, not just somebody. What’s your rate. What’s your rate. That’s the most dangerous statement that can be made. What’s your rate. Because if you say oh I’ve got a good rate, the guy gave me 2%. If you look at that bill and drill it down, he could be paying 4.5% overall effective rate. Because what matters is not what your rate is. Every merchant. This listing will know this. How much money comes out of your bank account is what the important number is, right?

Joshua Kornitsky: Right, right. Well, and it sounds like, uh, not maligning the, the processing providers, but it sounds like there’s a lot more nuance to it than just the rate.

Jim Hilber: Absolutely.

Joshua Kornitsky: Absolutely. So that’s why you’ve got to have a gladiator in your corner.

Jim Hilber: Glad you got to say Gladiator.

Joshua Kornitsky: Gladiator. So one of the other things that we, uh, we chatted about ahead of time, because I was curious to know, is you had shared with me a concept that resonated with me. You talked a little bit about something called the 12 week year, and I wanted to ask you about that, because that aligns a lot with what what I work with my clients on talking about a 90 day world. Almost the same, but not so. Can can you share that with us? Because I think that’s a really insightful thing that you brought to my attention.

Jim Hilber: Yeah, absolutely. Thank you. Uh, the 12 week year is a book by Brian Moran. Um, that whole concept could be an entire another podcast.

Joshua Kornitsky: And so I’m going to stick a pin in you. We’ll come back and talk about that.

Jim Hilber: Yeah. Yeah. Um, it’s a beautiful thing, but, um, the 12 week year is based on the premise of, I think, from the insurance companies. Remember how, like, these insurance guys were always bonused for annual, um, you know, production. And they always made their bonus and they were most busy. And if you look at their, um, flash reports for the year, December, they crushed it and they crushed it. It was an annual bonus. It was available January 1st, but they don’t make their bonus till December. So what happens is they’re all just kind of waiting, you know, things are going good, you know? I’ll get there. I’ll get there next month. Oh, I’ll make it up. Stacking your goals. Right.

Joshua Kornitsky: So we used to call that sandbagging.

Jim Hilber: And then all of a sudden magically have a great year. So, um, I think the pressure that puts on salespeople, um, especially when you’re trying to stack goals, which you should never do, should recalibrate, um, I think is is monumental. And I’ve again failed more times than people have tried in sales. And so ultimately, I think that, uh, when I was reading Brian’s book, it spoke to me. It’s like, why don’t we break this down in a way that if you put your entire year into 12 weeks and it’s not 90 days and it’s not quarterly.

Joshua Kornitsky: I understand.

Jim Hilber: That’s a that’s a different.

Joshua Kornitsky: Concept, simply drawing a broad comparison. No, you’ve got it.

Jim Hilber: You got it. Um, it’s really just, um, you know, uh, setting those goals to be in 12 weeks. And guess what? The fast forwarding to the end result. If you have a bad year, that’s pretty detrimental for any business.

Joshua Kornitsky: Absolutely.

Jim Hilber: But if you have a bad 12 weeks, do you think you could bounce it back and save the true calendar year? 1,000%. And more importantly, if you have a great year or 12 weeks, do you think that’s time to put the hammer down and make it even better? So, you know, it helps minimize the challenges of the industry, but it helps capitalize on the actual strength of it. And um, ultimately, like I said, it’s it’s celebratory. You get 12 weeks and you’re doing the happy dance or saying, okay, I got to bear down. And what mistakes did I make?

Joshua Kornitsky: So is this how you run Merchant Gladiator?

Jim Hilber: Absolutely. I’ve been doing it for the past five years, and it’s really helped me, um, grow in a way that’s very systematic, because at least I know very much of a process. Person by nature, I am not. I’m like, uh, I’m the president of Merchant Gladiator, the guy who runs a pretty loose ship. Okay. I mean, I’m a I’m a field player. I, you know, and I’m in a tough industry that needs to have, you know, decimal points in the right position. Sure. But ultimately, this that process allows me to be intentional with how I use my time. And if you open my iPad right now, the first thing on the screensaver says script your day. So every day, because in the 12 week year, to finalize that thought in a 12 week year, a day becomes a week becomes a day, a month becomes a week, and a year becomes 12 weeks. So it’s it’s really scaling things down and just helps you just succeed in a faster way.

Joshua Kornitsky: Okay. Well and obviously it benefits and trickles through to your clients because you’re helping keep them ahead of things that could potentially impact them.

Jim Hilber: Absolutely, absolutely.

Joshua Kornitsky: Well, thank you very much for sharing that with us, Jim. That’s that’s just great. Uh, anything that enhances the business relationship between you and your clients and helps your clients get a better view down the road. That ability to predict is everything, right? Nobody. Nobody knows for sure what’s around the corner. But. But if we make educated predictions, we we have a tendency to do a lot better than just randomly guessing and hoping. We come around the corner to a bridge and not a gap in between the mountains.

Jim Hilber: Absolutely, absolutely. I mean, I always say, what’s a man? But I say, what’s a what’s a business without energy? Nothing, nothing at all. So that’s where the, you know, the motivation and all that type of stuff comes in. Gladiator motivator sounds great, right? But I learned a very.

Joshua Kornitsky: If there was a motive, if there was a gladiator behind me, I’d be pretty motivated.

Jim Hilber: But that’s awesome. But I learned a sad fact. I’ll be honest. I learned that you can’t motivate anybody. You must inspire them. But Gladiator inspire just doesn’t click. So I’m going to stick to Gladiator Motivator at this point.

Joshua Kornitsky: So. So my last question for you before I ask how people can get Ahold of you is, is you had said this earlier on and I just want to ask about it. You had said that you you don’t close deals, you open relationships. Absolutely. Um, tell me what you mean by that.

Jim Hilber: Um, I see a lot of salespeople, and I’ve been one for my entire 30 year sales career. And, um, you know, most of the things once that that that app gets signed, I guess it’s now digitally. I used to literally get them signed on paper and Fedex them at the airport.

Joshua Kornitsky: And then you rode the dinosaur to the delivery.

Jim Hilber: Exactly. Uh, somebody tried to send me a fax. I said, I can’t get a fax. He goes, oh, where are you at the 21st century? Um, so yeah, I think relationships are everything. Um, not only is it good for business, it’s really good for our spirit and our heart. Uh, the energy that’s created in a room with Alicia and I seeing her run a meeting or be a participant in a meeting is absolutely contagious. Joshua, I saw you operating in northwest Georgia and just taking names, and I loved your style. I loved it, and that’s one of the reasons I’m here today. So, yeah, let’s, uh, let’s talk about relationships more than just deals.

Joshua Kornitsky: That’s fantastic. Well, Jim, what’s the best way for people to reach you And it sounds like if I’m going to ask this question, but I’m asking Alicia as well, it sounds like both of you are willing to answer questions from people that are just curious. Is that.

Jim Hilber: Absolutely.

Joshua Kornitsky: Is that a fair?

Alicia Todisco: Absolutely.

Joshua Kornitsky: Okay. So, Jim, how do people reach you if they have a question?

Jim Hilber: Yeah. You know, um, I always say, you know, everybody in the industry has a help desk, and I’ll be honest, I’ll help desk suck. And we hope ours sucks the least. But let me tell you something. Uh, I like to talk to people, and I give every client and every prospect and every person out there my direct number. It is (770) 883-2080. And a lot of listeners like to text. I’m happy to take one of those as well. Um, but yeah, reach out to me or Jim at Merchant Gladiator.

Joshua Kornitsky: Wonderful. And as I mentioned before with Alicia, we will have your contact information, your phone number, your website, any social links. All of that will be on the Cherokee Business Radio website. Uh, as soon as we get everything posted and live. Well, I can’t thank you enough for being here, Jim. Uh, the champion of merchant payments, the president of Merchant Gladiator. Uh, Alicia Tedesco, the owner of Ace Handyman Services. I felt like I needed to give it more emphasis.

Alicia Todisco: A little oomph.

Joshua Kornitsky: A little oomph. Yeah, I like it. The gladiator. Now, that doesn’t work. Uh, I thank you both for coming in. It was a wonderful dynamic between the two of you. I think you both are focused on helping the people that just are are brave enough to ask for the help. Uh, and that’s the last thing I thank you for being here. I appreciate your time and your energy. Um, this has been another wonderful episode of Cherokee Business Radio. I’m your host, Joshua Kornitsky professional US implementer. We’ll see you next time.

BRX Pro Tip: Content Strategy

June 18, 2025 by angishields

BRXmic99
BRX Pro Tips
BRX Pro Tip: Content Strategy
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

BRX-Banner

BRX Pro Tip: Content Strategy

Stone Payton: Welcome back to Business RadioX Pro Tips, Stone Payton and Lee Kantor here with you. Lee, you know we’ve been at this a while. We produce an incredible amount of content day in, day out, week in, week out. But we do try to apply some strategic direction to how that’s distributed, how that’s leveraged. Speak a little bit to your perspective on content and content strategy.

Lee Kantor: Yeah, I think it’s important to understand that every piece of content that you share has a job to do. And you shouldn’t just be producing random pieces of content, because those are rarely going to deliver any type of meaningful result. So, you have to think strategically. Each post, every video, every podcast, every article should have a clear purpose and be tailored to the platform it lives on. You have to ask yourself, what outcome do I want from this piece of content and who am I trying to reach?

Lee Kantor: And every platform has its own culture and its own strengths and its own language. For example, LinkedIn is great for building authority and building and nurturing professional relationships. Instagram and TikTok, they’re about visual storytelling and quick engagement. YouTube is great for in-depth education and building brand loyalty over time. And even Twitter or X is good for real time updates and conversations.

Lee Kantor: But remember, before you hit publish, think about what you want each piece of content to achieve, what is the outcome you desire. And think about it in these terms, do you want traffic to your website? Do you want more leads? Do you want to be building community? Do you want to be building brand awareness? Once you’ve decided on those outcomes, then match your message and format to the expectation of each of those platforms and each of those platforms audience.

  • « Previous Page
  • 1
  • …
  • 33
  • 34
  • 35
  • 36
  • 37
  • …
  • 1319
  • Next Page »

Business RadioX ® Network


 

Our Most Recent Episode

CONNECT WITH US

  • Email
  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Our Mission

We help local business leaders get the word out about the important work they’re doing to serve their market, their community, and their profession.

We support and celebrate business by sharing positive business stories that traditional media ignores. Some media leans left. Some media leans right. We lean business.

Sponsor a Show

Build Relationships and Grow Your Business. Click here for more details.

Partner With Us

Discover More Here

Terms and Conditions
Privacy Policy

Connect with us

Want to keep up with the latest in pro-business news across the network? Follow us on social media for the latest stories!
  • Email
  • Facebook
  • Google+
  • LinkedIn
  • Twitter
  • YouTube

Business RadioX® Headquarters
1000 Abernathy Rd. NE
Building 400, Suite L-10
Sandy Springs, GA 30328

© 2025 Business RadioX ® · Rainmaker Platform

BRXStudioCoversLA

Wait! Don’t Miss an Episode of LA Business Radio

BRXStudioCoversDENVER

Wait! Don’t Miss an Episode of Denver Business Radio

BRXStudioCoversPENSACOLA

Wait! Don’t Miss an Episode of Pensacola Business Radio

BRXStudioCoversBIRMINGHAM

Wait! Don’t Miss an Episode of Birmingham Business Radio

BRXStudioCoversTALLAHASSEE

Wait! Don’t Miss an Episode of Tallahassee Business Radio

BRXStudioCoversRALEIGH

Wait! Don’t Miss an Episode of Raleigh Business Radio

BRXStudioCoversRICHMONDNoWhite

Wait! Don’t Miss an Episode of Richmond Business Radio

BRXStudioCoversNASHVILLENoWhite

Wait! Don’t Miss an Episode of Nashville Business Radio

BRXStudioCoversDETROIT

Wait! Don’t Miss an Episode of Detroit Business Radio

BRXStudioCoversSTLOUIS

Wait! Don’t Miss an Episode of St. Louis Business Radio

BRXStudioCoversCOLUMBUS-small

Wait! Don’t Miss an Episode of Columbus Business Radio

Coachthecoach-08-08

Wait! Don’t Miss an Episode of Coach the Coach

BRXStudioCoversBAYAREA

Wait! Don’t Miss an Episode of Bay Area Business Radio

BRXStudioCoversCHICAGO

Wait! Don’t Miss an Episode of Chicago Business Radio

Wait! Don’t Miss an Episode of Atlanta Business Radio