Customer Experience Radio Special Edition: Taking Care of Your Team
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In this special edition of Customer Experience Radio, Jill shares clips of recent shows that highlight the importance of taking care of your team so they have a positive impact on both your customers and your business.
About Your Host
Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.
Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.
While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.
Follow Jill Heineck on LinkedIn.
This Just In HIMSS 2020 Special Edition
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Dr. Bob Monteverdi, Global Director, Healthcare Solutions, Lenovo Health
Aneesh Chopra, Author, Innovator, Former U.S. CTO, Founder of CareJourney
Rasu Shrestha, MD, EVP and CSO, Atrium Health
John Halamka, MD, President, Mayo Clinic Platform and Paul Cerrato, Medical Editor and Writer, American Academy of Pediatrics
Karen DeSalvo, MD, M.P.H., M.Sc, Chief Health Officer, Google
Don Rucker, MD, National Coordinator for Health Information Technology
Steven Posnack, M.S., M.H.S., Deputy National Coordinator for Health Information Technology
Elise Sweeney Anthony, J.D., Executive Director, Office of Policy, ONC
Kathryn Marchesini, J.D., Chief Privacy Officer, ONC
Dr. Jamie Skipper, RN, PhD, CEO, Elevation Health Consulting, Former Sr. Scientist, ONC
HIMSS20 Panel Discussion
Matt Mikula, Global Manager Healthcare Solutions, Lenovo Health
Farhad Chowdhury, CEO, Vianova Health.
Sylvan Waller, MD, Physician Executive, Healthcare Technology Entrepreneur
Monica Bolbjerg, MD, Co-Founder and CEO, Qure4u, Inc.
Hal Wolf, President and CEO, Healthcare Information and Management Systems Society (HIMSS)
BRX Pro Tip: How an Extrovert can Leverage the BRX Platform
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BRX Pro Tip: How an Extrovert can Leverage the BRX Platform
Stone Payton: Welcome back to BRX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, we’ve talked from time to time about some ways for the introvert to fully capitalize on the Business RadioX platform. Let’s attack the other side. Let’s talk a little bit about how an extrovert can best leverage the BRX platform. What do you think?
Lee Kantor: Yeah, I think that’s a good idea because me being an introvert, I have thought a lot about how I can leverage this and how it makes my life easier when it comes to networking and serving the community. But I think that an extrovert or a person who likes people can really use this platform and really help the way that they naturally are in terms of just meeting lots of people, inviting lots of people on shows to be guests, and really telling the story about everybody else that’s in their kind of ecosystem, and giving them a place to shine, and to really promote their work, and to really help them get the word out. So, I think if you’re an extrovert, and you like people, this is a fantastic platform to help you meet more of them, serve more of them, help more of them, and really make a difference in your community.
Stone Payton: Well, and you always have a point of conversation because – and I am an extrovert, I can always walk up and begin a conversation. And sometimes, I’ll lean on some of my old favorites, right? And you hear it over and over again. So, it’s not refreshing to you, and it may not be to them. But now, I have a very fresh, authentic point of conversation that is real, and it genuinely is serving the people that I’m there having a conversation with.
Stone Payton: But I’ll tell you something else that does for the extrovert because I would like to think of myself as a somewhat self-aware extrovert and recognize that while there is strength in that or can be, sometimes it can also be a bit of a challenge. And this tool allows me to tone down the extrovert a little bit and focus the conversation on the other person, because I can talk about the platform and drive the conversation in the direction of, “Tell me more about what you do. You might really be a good interview for our Tech Talk series. If that’s something you want to do, let’s get together and talk it through some more, because I think your story would fit real well there.” And it gets me away from the … what’s that energy? The plaid-coated glad-handing extrovert guy, right? It lets me tone it down and be a little more elegant.
Lee Kantor: Right. And it allows you to not have to sell.
Stone Payton: Right.
Lee Kantor: You can just serve. And that makes everybody’s life easier and better.
Tucson Business Leaders
The following represents just a small sample of some of the local Tucson Businesses Leaders that have supported Tucson Business RadioX.
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BRX Pro Tip: Make it Easy to Recruit Members to Your Community
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BRX Pro Tip: Make it Easy to Recruit Members to Your Community Transcript
Stone Payton: And we are back with BRX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, this is part of our Make it Easy Series. No. You know, look, that’s our whole thing, right? We want to make it easy. And one of the things that we want to make easy, we want to make it easy to recruit members to your community. Let’s talk that through a little bit.
Lee Kantor: All right. The easiest way to get a stranger into your community and into the Business RadioX loop and your marketer for your show is just whenever you meet somebody, ask them if they know anyone who’s doing something interesting or impactful, so that you can interview them. The gift of doing an interview for someone is so compelling. It is so different. It’ll differentiate you from everybody else in your marketplace. This is the greatest gift you can give. It makes it super easy for strangers to refer people to you. It makes it easy for people to say, “Hey, I’d like to learn more, and come on your show, and talk about me.” So, it’s a lever that you can pull as frequently as you want in order to get the right people into your studio or onto your show, so that you can learn about them, they can learn about you, and then see if it’s a fit for you to do business some point down the road.
Stone Payton: And just a quick note too. People who may be kind of new to the Business RadioX family, let me tell you what’s not easy. What’s not easy is trying to explain this thing of ours, what we do, how we do it, why we do it to people who have not participated, who have not had a guest experience or been in the studio. You could drive yourself nuts, man. Again, make it easy. And Lee, I want to call it, you didn’t say where you were directly inviting the person. Can you speak to that real quick?
Lee Kantor: Right. And a lot of times, it’s better not to invite the person but to ask them if they know of someone else to nominate a guest for your show, know of somebody who is doing something interesting or impactful in your community. A lot of times what they’re going to go is, “What about me?” And you go, “Well, what about you? What are you doing?” And then, now, you’ve opened the door to have a meaningful conversation, not a small, talky networking conversation. So, just, you’re trying to kind of collect these people doing interesting and impactful things, get them on your show, get them in your network. And from there, build a community that’s really serving.
Stone Payton: That is the Business RadioX easy button right there.
Troy Hipolito with ReturnClient
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ReturnClient is a team of LinkedIn and relationship experts dedicated to vastly increase your social network, professional exposure and the number of sales interactions for your business. Targeting your ideal clients and engaging them for you to increase the number of conversations about your products and services. They combine LinkedIn coaching, human interaction, social media, warm email and a customized system to drive new clients and relationships to your business.
Troy Hipolito is the Founder of ReturnClient, ISO Interactive, and partners in several other companies. He has been an award-winning UI/UX designer, developer, project manager, architect, and business owner. Has also served in the US Army. His main focus is to help people and companies solve problems.
How to Connect with Troy
LinkedIn: https://www.linkedin.com/in/troyhipolito/
Facebook: https://www.facebook.com/troyhip1/
What You’ll Learn in This Episode
- The secret to gaining more clients
- What changes are happening with ReturnClient and how the client benefits
- What type of company this idea is for
Set Up Fees
BRX Pro Tip: Protecting Your Brand
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BRX Pro Tip: Protecting Your Brand Transcript
Stone Payton: And we are back with BRX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, let’s talk a little bit about protecting your brand.
Lee Kantor: Yeah. Branding is one of those things that you’re doing, whether you’re doing it intentionally or not. People are coming up with what your brand is, whether you’re putting any effort to brand yourself. So, it’s a good idea to be proactive and do some work to help you protect your brand in the market that you’re serving or for the show that you’re serving. So, the impression that you’re giving your guests, the way you behave, the way they see what you have in your studio or on your show, the way you interact with them, those are all opportunities to brand the way that you … you know, postings on social media, that helps you brand. The events you show up at helps you brand.
Lee Kantor: We just had a meeting with one of the influential associations here in the technology arena in Atlanta, and she loves our brand. She’s like, “Every time I’d bring you up, people rave about you. They enjoy their interviews. They appreciate you coming here. We look forward to working with you. I can’t wait to come up with new ways that we can work together.” So, our brand in this marketplace is very good, and that’s because we put an effort to do a good job for these people and show up at events that we think are high profile enough and worth our time to show up at, and really serve the heck out of everybody that comes in contact with us. And because of that, we have a brand that resonates locally, especially in the technology community. And we’re hoping to build that brand and have people around the country have the same exact experience.
