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BRX Pro Tip: Why You Should Focus More on Process Than Outcome

October 10, 2025 by angishields

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BRX Pro Tip: Why You Should Focus More on Process Than Outcome

Stone Payton: Welcome back to Business RadioX Pro Tips. Stone Payton, Lee Kantor here with you, Lee, talk a little bit about the idea of paying more attention to process than outcome.

Lee Kantor: Yeah, I think it’s so important to focus in on the things that you can control, and the process is the thing you can control. You have no control over the outcome.

Lee Kantor: It’s a trap to me to obsess over end results like closing the deal, hitting the number, getting the yes. If you’re focused in on that, you’re going to be ignoring the daily actions, the things you have to do over and over again that actually create those results.

Lee Kantor: The results usually lag the effort. You can’t force deals to close on your timeline, but if your process is solid, the winds will come. Some days you’ll crush it. Some days you’ll just show up and showing up and doing something positive is going to be useful. It’s going to be helpful.

Lee Kantor: So celebrate showing up. Consistency creates that compound interest that sales will come eventually. If you’re doing that relentlessly, small efforts do add up. Focusing on the process means relentlessly doing the work every single day. That’s going to eventually deliver the outcomes you want. So put your energy into what you do every single day and watch those outcomes start showing up.

The Role of Tension in the Sales Process

October 10, 2025 by angishields

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BRX Pro Tip: AI is a Tool

October 9, 2025 by angishields

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BRX Pro Tip: AI is a Tool

Stone Payton: And we’re back with Business RadioX Pro Tips. Lee Kantor, Stone Payton, here with you. Lee, as you and I and the organization here at the Business RadioX Network dive more and more into ways to leverage AI, and the more I talk about it in all of my circles, people are all over the map with their perspective on the value of it, how to leverage it. What’s your current thinking?

Lee Kantor: Right now, I think AI is a tool, and it’s an important tool to learn how to use. And I think the first step in dealing with AI, I don’t know if it’s going to be, you know, something like the Industrial Revolution that is just monumental, revolutionary change. But right now, for sure, one of the things is, it is a tool, and it’s in your best interest to learn how to make that tool your own personal assistant at the minimum.

Lee Kantor: So AI is changing the game. It’s not going to replace you anytime soon. And the people who know how to use it to make themselves more effective, more efficient, and a little bit smarter are the ones who are going to win in the present day. Who knows what the future lies?

Lee Kantor: But I would treat it like it’s your top-tier executive assistant. Learn how to use it on things that are going to improve your life. You know, you want to figure out ways to leverage it so you can automate repetitive stuff. Anything you do with a checklist can be automated. Use AI to help you.

Lee Kantor: You want to use AI to get insights and patterns about the people who matter most to you. This is a way you can tailor messaging and solutions to their needs. Let AI handle the heavy lifting, but you always want to bring your kind of special secret sauce.

Lee Kantor: And don’t just cut and paste what it’s saying. You want to use it for your benefit to help you differentiate yourself so you can be smarter and faster.

Lee Kantor: So bottom line, today AI is here to help you work smarter. You’d better be experimenting with it. You want to use it wisely, and you’re going to see that you’re going to be able to get more done in less time.

Building an Entrepreneurial Community: Jacqueline Jensen and ENRG

October 8, 2025 by angishields

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Cherokee Business Radio
Building an Entrepreneurial Community: Jacqueline Jensen and ENRG
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Brought to you by Diesel David and Main Street Warriors

CherokeeSponsorImageDieselDavidMSW

This episode of Cherokee Business Radio features Jacqueline Jensen, a professional EOS implementer and passionate advocate for entrepreneurs, discussing the growth and impact of ENRG Atlanta—a nonprofit program supporting business owners through community, mentoring, and practical tools. Jacqueline and Joshua explore the roots of entrepreneurial loneliness, the unique format of ENRG meetings, and the power of collaboration among local business leaders to tackle real-world business challenges together.

Jacqueline-JensenGrowing up in an entrepreneurial household, Jacqueline Jensen quickly learned that leadership comes with pressure, high expectations, and the need to step up before you feel ready. Those experiences taught her resilience, the value of guiding others with care, and the impact of servant leadership.

As a Professional EOS Implementer, she helps family and service-based business leaders gain clarity, create traction, and build healthy, aligned teams. She is passionate about helping leadership teams create organizations where culture, vision, and results thrive together.

Jacqueline recently launched ENRG, the Entrepreneur Resource Network Group, in the Atlanta area. ENRG is a space for entrepreneurs committed to growth…think: masterminding, accountability, and networking. Through ENRG, leaders share ideas, gain insights, and support each other in moving the needle for their businesses while building meaningful connections in their community.

Whether working one-on-one with leadership teams or bringing entrepreneurs together through ENRG, Jacqueline’s goal is the same: to help leaders gain clarity, align their teams, and achieve their business goals, so they can focus on the impact they want to make in their organizations and beyond.

Links:

  • ENRG: www.enrg.life
  • ENRG LinkedIn: https://www.linkedin.com/company/enrg-entrepreneurial-networking-resource-group/
  • Jacqueline LinkedIn: https://www.linkedin.com/in/ja-bizcoach/
  • Jacqueline’s email: jacqueline.jensen@eosworldwide.com
  • Jacqueline Website: https://www.eosworldwide.com/jacqueline-jensen

Episode Highlights

  • ENRG Atlanta offers a monthly, in-person gathering for entrepreneurs to share real experiences, tackle obstacles, and learn actionable business tools, not just theoretical advice.
  • The program is built on EOS (Entrepreneurial Operating System) and includes resources like the Vision Traction Organizer, helping business owners clarify vision and priorities for their organizations.
  • ENRG Atlanta launched its chapter in September, welcoming everything from solopreneurs to seven-figure business owners, and promotes vulnerability, connection, and mutual support among participants.
  • Meetings feature a mix of personal check-ins, tool instruction, and collaborative issue solving, with topics drawn from the actual challenges entrepreneurs face in their businesses.
  • Participation in ENRG is free, supported by sponsors and designed to foster a culture of help-first, abundance-minded collaboration rather than competition.
  • The core values of ENRG—giving first, growth-mindedness, community building, and abundance—are emphasized throughout the conversation, with a focus on lifting entrepreneurs and sharing the journey of mastery together.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Woodstock, Georgia. It’s time for Cherokee Business Radio. Now, here’s your host.

Joshua Kornitsky: Welcome back to Cherokee Business Radio. I’m your host, Joshua Kornitsky, and we are so happy to have everybody here today to give us a listen. Um, before we get started, I wanted to mention that today’s episode is brought to you in part by the Community Partner program, the Business RadioX Main Street Warriors. Defending capitalism, promoting small business, and supporting our local community. For more information, go to Mainstreet Warriors and a special note of thanks to our title sponsor for the Cherokee Chapter of the Main Street Warriors, Diesel David, Inc. Please go check them out at diesel.david.com.

Joshua Kornitsky: My guest today is Jacqueline Jensen. Jacqueline is a business leader, a professional EOS implementer and a passionate supporter of entrepreneurs. She joins us today to talk about an initiative that she’s helping bring to life in the Atlanta area, one that’s all about creating meaningful support for business owners who really often feel like they’re going it alone. Welcome, Jackie. It’s so nice to have you.

Jacqueline Jensen: Wonderful. Thank you so much, Joshua. Thanks for having me.

Joshua Kornitsky: Tell me, what led you to launch this program? And what is this program about?

Jacqueline Jensen: Yeah. So I became aware of an organization, our nonprofit called ENRG. So it is spelled e n r g. I came about that organization, um, maybe about six months ago. Uh, and I just loved everything they were about. So energy e n r g stands for entrepreneurs entrepreneurial network resource group. Okay. And another, another little acronym for it is. Um, so it is aligned with iOS, which is the entrepreneurial operating system, and iOS, um, in energy aligned as well as brought in the entrepreneurial leap. So Leap Academy is also brought into it. So the other acronym that stands for is companies that are exploring iOS new to iOS, running on iOS and growing on us. So it is.

Joshua Kornitsky: No, I just wanted to pause and maybe I jumped the gun. Help us understand what all of these do.

Jacqueline Jensen: Yeah. Um, so iOS, um, is a business operating system that helps entrepreneurs and their leadership teams organize all the moving parts of their business. Okay. Um, and so it takes kind of entrepreneurs tend to have about 136 36 issues at best. Running around in their head at any given time. So it helps streamline and simplify those issues into six buckets. Um, entrepreneurial leap is on the front side of the entrepreneurial journey, so it helps people in individuals determine whether they are a right fit for an entrepreneurial type career. Okay. Um, and for those who may have taken the leap to become an entrepreneur, um, and maybe in the early stages of that. So when we talk about early stage entrepreneurs, it’s individuals with typically less than ten employees.

Joshua Kornitsky: Okay. So so it sounds like leap is sort of the beginning. Uh, EOS is sort of more mature for for an entrepreneur whose organizations already kind of up and running. So is that where the energy program or energy, um, platform fits in?

Jacqueline Jensen: Yeah, exactly. So it helps energy helps support both early stage entrepreneurs. And those entrepreneurs are integrators. So kind of second in charge for an entrepreneurial company, uh, find a place where they can connect. So, uh, what energy likes to say. And part of their core focus is the community for the entrepreneurial path to mastery. So how can energy create this community? You mentioned in kind of the intro, the entrepreneurs, um, tend to feel a little lonely, or maybe they don’t have a place to go celebrate their successes, or they don’t have a place where they can feel vulnerable enough to express their challenges or fears. And so energy is about creating this space, this community, for those entrepreneurs to continue gaining the tools they need as they work towards mastery in their in their business.

Joshua Kornitsky: So now you have been an entrepreneur in your life, correct?

Jacqueline Jensen: I’ve been a family business leader. Um.

Joshua Kornitsky: And but in within an entrepreneurial organization. And the reason that I asked that is, is I want to talk a little bit about this going it alone, this entrepreneurial loneliness. Right. Can from your experience, what does that look like or what did that feel like? And what are you what are you looking to solve?

Jacqueline Jensen: Yeah, absolutely. Um, so for me, it felt like in my in my early 20s, I, um, began working in my family’s business and was regularly, regularly placed into leadership positions, uh, that I just didn’t feel qualified for. Experienced enough for. I certainly didn’t have the, the knowledge, um, to execute those seats well, but the pressure of leading well was certainly there. And so oftentimes I didn’t feel like I had a place to turn. So for me, I turned a lot to books and podcasts and anywhere where I could gather, uh, information and knowledge and wisdom from those who had experienced something similar, um, before me. And but that takes a lot of time, and it’s still not a real connection. Um, so energy gives a place where these business owners that feel stuck in a certain part of their business can come together, learn new tools and skills to put into, you know, what I visualize as kind of being a tool belt around our waist. Right. Um, and then also in, in real life, connect with other entrepreneurs who have maybe gone through that same challenge in their business and can share from experience. So that’s one thing in energy. Um, in our meetings, we spend about 60 minutes discussing real challenges, um, in business owners lives. And we share from experience. We don’t share from ideas or thoughts or hearsay.

Joshua Kornitsky: Theoretical.

Jacqueline Jensen: Exactly.

Joshua Kornitsky: So so you said something I want to I want to just ask about you said in person. Now what is this in person you speak of? So seriously, you get people together in physical group.

Jacqueline Jensen: We do. We get people together physically once a month. So the Atlanta chapter meets on the third Friday of each month at 8 a.m. at Serendipity Labs in Alpharetta, near the North Point Mall.

Joshua Kornitsky: And we’ll have a link to that and the address when we publish. So don’t worry about looking that up while we’re talking.

Jacqueline Jensen: Perfect. Thank you. Um, so we come together for 90 minutes. It’s 8 to 930, uh, on Friday morning. And for the first, um, bit, we check in with each other. And that just helps us learn about the other entrepreneurs in the room. And then for about 20 minutes, we share a tool that the group seems to be struggling with. So, um, the first meeting we we launched last month in September, Remember um, and we talked about an issue solving track. So when you’re in your business with your employees, your team, um, oftentimes entrepreneurs are really good at bringing their team together and just discussing the heck out of an issue, but never really.

Joshua Kornitsky: Forever and.

Jacqueline Jensen: Ever solve. Yeah. Oh yeah. Right. We’ve all been in those meetings where you’ve spent entirely too long just discussing something, and then you leave and you’re like, what did we actually solve? Or what’s the next step?

Joshua Kornitsky: Sure.

Jacqueline Jensen: So in this first energy meeting, we talked about the issues solving track, which is a tool within the Entrepreneurial operating System toolbox. And then we went and we practiced that tool for the remainder of the meeting. So it’s about a 5 to 10 minute check in 20 minutes on a tool and then 60 minutes solving real challenges, obstacles, opportunities that the entrepreneurs in the room are having in their business.

Joshua Kornitsky: So they they bring their own issues to discuss.

Jacqueline Jensen: They do.

Joshua Kornitsky: So. So you’ve you’ve got a group of entrepreneurs that are in a room physically once a month. You’re you’re teaching them something they don’t know from an established methodology. And then you’re going through and helping them understand and resolve their issues. This must cost a fortune.

Jacqueline Jensen: Oh, that’s a wonderful question. And then, no, this is a nonprofit. Energy is a nonprofit supported by wonderful sponsors around the country who support entrepreneurs in their businesses. Um, but there is no cost to energy.

Joshua Kornitsky: So this is this is free.

Jacqueline Jensen: This is free.

Joshua Kornitsky: And it’s a national nonprofit. So that there’s no there’s no sale coming down the pike where someone’s going to be. Oh, hey, you know, first taste was free, but if you want to get all in. Really? So how’s the reception been? Uh, in the in the community. I know you’ve only just launched here, Tier. But but how are local businesses finding. Are they finding value?

Jacqueline Jensen: Yeah. Oh, that’s such a great question. I’m glad you asked this, Joshua. Um, so yes, we launched September 19th, so a couple weeks ago in Atlanta. Uh, we had 15 business owners or leadership team members in the room. Everything from solopreneurs up to seven figure business owners. Wow. And they brought some fantastic challenges in imperfections and obstacles in their business. And I was so impressed with their vulnerability. Um, and then how energized the group was to help each other, uh, with where, where these entrepreneurs were feeling stuck. And what was really neat to hear is a couple days after this energy meeting, a few of the folks in the room connected one on one. Um, so we had one business owner who expressed, um, some challenge with kind of niching down. You know, what we would call an iOS kind of determining target market. Okay. And there was another individual in the group who owns a marketing agency. And so the two of them connected had a one on one. The marketing agency business owner, um, gave a basically a free workshop, um, to the other entrepreneur in the room. And like, that’s the beauty of bringing entrepreneurs together, especially those that share the core values of energy. Which one of those is givers that we’re help first and also abundance minded. Um, so just how to, you know, collaboration over competition.

Joshua Kornitsky: So if I can ask sort of a hard question. Jacqueline, why are you doing this?

Jacqueline Jensen: Yeah.

Joshua Kornitsky: You personally?

Jacqueline Jensen: Yeah, personally. Uh, so my background comes from, you know, working in family business, which I shared in that family business was in hospitality. Okay. So I feel like I’ve. I’ve had this servant heart, um, and I love community and so doing what I do as an EOS implementer, a lot of what I do is a solopreneur to a degree. You know, I’m working out of my home. Um, I’m growing my practice here, but I don’t always have the opportunity to connect with others. So I love that idea of bringing community together, bringing entrepreneurs together. And then also just my history of kind of walking in their shoes. Right. And I’m currently walking in their shoes, right, of what it feels like to be an entrepreneur who can feel stuck and as if you don’t have the tools in your tool belt. And I just think that there is so much value and so much power in creating a space where entrepreneurs can come together and make connections, like the one that happened, um, in September, and help each other get unstuck and move forward. Right? Like entrepreneurship is a foundation of our country.

Joshua Kornitsky: Um, it really is.

Jacqueline Jensen: And, you know, it gives back. It creates space for, um, an opportunity for those we employ, and it helps us take care of our family.

Joshua Kornitsky: So let me ask you in, in, um, in in the one session a month that you’re hosting, uh, and again, we’ll share the location in Alpharetta when, when we post the, the podcast. Um, are you doing this all by yourself? How how many other folks are involved with you?

Jacqueline Jensen: Yeah. Um, and if you don’t mind, Joshua, I’ll take a second to just provide a little history of where energy started. Um, so energy started about four years ago in southern Alabama. Okay. And it was for integrators. So, again, kind of the folks that, um, are typically below the founder, um, and they’re the ones that are the glue to the organization. Right? They beat the drum, they keep everything held together. They keep everyone on track, uh, with the vision. And so for integrators, um, in southern Alabama. We’re running their businesses on iOS, and they would attend the annual iOS conference. And you go to a conference and you learn new skills, and you connect with others, and you’re aligned and you’re refocused and you’re re-energized, and then you go back home, the back into their community. And that energy kind of wanes. The focus goes, you know, tends to go astray a little bit. Um, and so they built this group, this energy group to hold themselves accountable. They said each month we want to get together, we want to recreate the energy from the iOS conference and hold each other accountable. So for a few years, they did on a monthly basis. They met.

Joshua Kornitsky: Just doing it themselves.

Jacqueline Jensen: Just doing it. The four of them, um, and adding other business owners and leaders along the way. But it was just that southern Alabama group for, for a couple years. And then word started to spread and a couple other chapters opened up. Um, and at the I believe at the beginning of this year, there were only four chapters in the United States. Um, in September there were 40. And they just announced that they are now working to launch 53, um, chapters. So this is growing tremendously around the US. Um, and even in Canada, I spoke to an implementer in Canada who is interested in launching a chapter in their area this week. And so really cool to see the growth. Um, and to go back to your question, Joshua, um, I don’t do this alone by any means. You know, we have great support from Energy National. Um, and I have partnered with an integrator here in the Atlanta area. So Ashley May, who’s with Logic Speak. Okay. They run on iOS for about five years. So she’s familiar with the tools. And.

Joshua Kornitsky: Um, and so that’s great because now you’ve got someone who’s also putting it in, who’s using it in daily life and can give context to the folks around the tools that you’re sharing.

Jacqueline Jensen: Yes. And that’s the value of what I shared earlier. And what you, um, accentuated was we’re not sharing from theory. We’re sharing from experience. So having Ashley in the room to run the meeting, to keep us on track and to make sure that we don’t go down rabbit holes, um, or have tangents. You know, she keeps us very focused. We work through the issues, we identify the root cause, we discuss it briefly, and we walk away with a solved and next steps for that issue. Um, and so yes, I’m doing this with Ashley, um, and, and the entrepreneurs that come. So we are so fortunate to have such a wonderful group in September.

Joshua Kornitsky: That’s great. And again, you’re, you’re you’re just shining more light onto the process. And this process of being able to provide real world experience over politely what somebody just thinks ought to be the answer. Um, so to understand, moving forward when you get together next, Will, will you still be introducing. Will you introduce a new tool every month?

Jacqueline Jensen: Yes, we’ll introduce a new tool each month. And the entrepreneurs in the room get to pitch where they’re having trouble. So we have a solid issues list started and we can’t wait to add more issues each month. Um, and from those issues, it generally starts to, um, you know, focus us on maybe what the entrepreneurs in the room, which will might benefit them the most. And so the October, uh, US tool that we’ll be teaching is going to be the Vision Traction organizer. Uh, so this is a two page document that provides a clear vision on where the company is going. And the group thought that that would be the best tool to focus on since most are starting to plan for 2026.

Joshua Kornitsky: Well, so let’s use this platform here to tell me a little bit about the Vision Traction organizer. So anybody that’s listening can understand what what you’re offering for the next session, which is scheduled for October 17th. Okay. Perfect. So we got great timing on this. Tell us a little bit about that. So if somebody wants to come and learn what are you going to share with them.

Jacqueline Jensen: Yeah. So Vision Traction Organizer is another tool in the toolbox. And this tool answers eight simple questions and clearly defines the vision for the company and kind of crystallizes the focus for everyone within that company. So would you like for me to run through.

Joshua Kornitsky: I was going to say in only eight questions. Yeah. If you know them I’d love to hear them.

Jacqueline Jensen: Yeah. So the eight questions. Um, so what are your core values? So core values define the culture within the organization. Uh, what’s your core focus. What’s your ten year target. So that’s your big goal, um, your marketing strategy. That kind of diving into that target market, as I alluded to earlier, what’s your three year picture. So how do you bring that ten year target, that big hairy audacious goal down to the ground a little bit more and create a picture around it. And then we bring it down even more to the one year plan. So can we simplify what needs to be accomplished this year to 3 to 7 items? Um, in order to move towards the three year picture. Then we bring it down even more and start to define what are the most important items we need to do this quarter so that we call those quarterly reports. And then last is the issues list. So what’s a long any long term issues. Any issues you’re not looking to discuss in the next 90 days. We place that on the issues list to make sure that we don’t forget about it.

Joshua Kornitsky: It sounds like it’s a fantastic both strategic and tactical or um, tactical approach to to sort of quantifying your business. So I think that’d be hugely valuable for anybody that wants to come and learn. And, and is there a minimum size for the organization to be part of energy?

Jacqueline Jensen: No. Um, like I mentioned, our September meeting, we had everything from solopreneurs up to seven figure business owners.

Joshua Kornitsky: Wow. This is really an incredible opportunity for a business to to to gain momentum and, uh, to, to be able to learn from existing, experienced organizations and teachers and coaches and integrators what works?

Jacqueline Jensen: Yes. Um, no. We and we welcome more. Um, I think one question I get a fair amount in um, in our first meeting was, well, how many folks are you going to have in these energy meetings? Right. At a certain point, maybe it’s too many. And so a chapter caps out between 20 and 24 members. So once we achieve that, then hopefully energy, um, someone else in the community wants to take on another chapter and energy will, um, cheer them on and facilitate another chapter in Atlanta launching.

Joshua Kornitsky: That’s fantastic. And, and, um, I know you said that you’ve only had one meeting so far and getting ready for the next one in October. Um, do you still have room for others to join?

Jacqueline Jensen: We do. We do. So we had about 15 in the September meeting.

Joshua Kornitsky: Definitely.

Jacqueline Jensen: Yep. So we’ll hopefully get it to that 20 to 24 number for 17. And then or I’m sorry for October um 17th and then um be able to move forward and keep our community together. That’s a big piece to um, you know, really building that community and a group of individuals who enjoy coming together on a monthly basis.

Joshua Kornitsky: So last question before I ask you how people will learn more. Um, what are you hoping this does for your community? What what do you want the impact of this to be?

Jacqueline Jensen: Oh, that’s a fantastic question. Um, I, I think it aligns with the energy core values. Right. I want a group of entrepreneurs to feel comfortable and safe coming into a room, connecting with each other. Um, and so the core values for energy are we’re givers, so help first. So having entrepreneurs that come into this.

Joshua Kornitsky: I love.

Jacqueline Jensen: That to support other entrepreneurs, um, growth. So we don’t welcome egos. Right. And then this idea of when you teach something. So when you’re sharing from experience you’re actually learning as well. And so this idea of being growth minded um, building community. So if we’re growing our business, we’re growing our communities. So that’s again another place that energy comes back into place. And then abundance minded. And I mentioned this earlier, earlier um collaboration over competition. So I am just hoping that energy creates this space for entrepreneurs to come together, feel supported, um, be able to share their wins and share their fears, um, and feel supported from the group, and take that back out in the community and give back to the community and let that continue evolving out.

Joshua Kornitsky: Jacqueline, I think you’re doing a really, really good thing for the community that we both share, right? I mean, all of us, everyone listening to this is part of this community. And and I think what you’re doing is going to make a real, tangible difference because it’s not trying to sell anything. It’s just trying to educate and elevate. And I think that’s fantastic. Thank you for sharing that with us. So how will people how can people learn more, understand, um, you know, when the event is all of that type of stuff, what’s the best way to to learn more?

Jacqueline Jensen: Yeah. So the best place to learn more is to go to the energy website, which is dot l I f o. And just going there. We’ll share more about energy national and what energy is all about. And then there’s a little tab up on the top called attended chapter. Click on that scroll to the bottom. Fill out a form. Very short form and I’ll be notified that you’re interested in coming to the October event, and I’ll be in touch with you from there. Otherwise, you can reach out to me directly at Jacqueline, at EOS worldwide, uh, or on LinkedIn. Jacqueline Jensen. Jensen.

Joshua Kornitsky: Wonderful. And again, we’ll share those links so that if people didn’t manage to write that down ahead of time, not a problem. We’ll have all of that available. Jacqueline, it’s it’s been an absolute pleasure having you here. Thank you for sharing the hard work you’re putting in to help others. I love that help first mentality. It really resonates with me. Um, thank you, I appreciate it. So, um, my guest today has been Jacqueline Jensen. She’s a business leader, a professional EOS implementer, and a really, really passionate supporter of entrepreneurs, as she shared with us, uh, all of Jacqueline’s information and information about energy will be available via our website when we go live with this, which will just be in a few short days. And then last again, I want to make sure that I tell everybody that today’s episode is brought to you in part by the Community Partner Program, the Business RadioX Main Street Warriors Defending Capitalism, promoting small business, and supporting our local community. For more information, go to Mainstreet Warriors. Org and a special note of thanks to our title sponsor for the Cherokee chapter of Main Street Warriors. Diesel. David. Ink. Go check them out at diesel. David. Comm. I’m your host, Joshua Kornitsky. Thank you for joining us here on Cherokee Business Radio. We’ll see you again next time.

 

Tagged With: ENRG

The Platinum Supplier Program and PSP Showcase

October 8, 2025 by angishields

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Women in Motion
The Platinum Supplier Program and PSP Showcase
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This episode of Women in Motion spotlights the Platinum Supplier Program (PSP) and its impact within the WBEC-West community, with guests Vasanti Kumar, Marianne Ellis, and Caryn Kopp sharing insights and experiences. The discussion covers how the PSP equips women business owners to succeed in corporate contracting, helps businesses pivot for greater relevance, and fosters an enduring community among participants. 

The show provides an in-depth look at the Platinum Supplier Program, highlighting how it empowers women entrepreneurs to become “corporate-ready” by transforming their business strategies and communications. The episode features powerful stories of transformation, expert advice on sales and prospecting, and testimonials from PSP graduates who have experienced significant business growth as a result of the program.

Vasanti-Kumar-Regional-Vice-President-WBEC-WestVasanti Kumar is the Regional Vice President at WBEC-West. She is a seasoned supplier diversity professional and the Lead Facilitator of WBEC-West’s Platinum Supplier Program (PSP), one of the organization’s signature initiatives for WBENC-certified Women Business Enterprises (WBEs). With extensive experience helping WBEs navigate corporate procurement, Vasanti empowers women-owned businesses to understand procurement processes, craft compelling capability statements, and develop strategic value propositions.

Traveling extensively throughout the WBEC-West region, she connects directly with WBEs, forum leaders, and corporate partners, spreading the word about the advantages of WBENC certification and the value of women-owned businesses. Her career includes over a decade of experience managing supplier diversity programs, corporate vendor relationships, and large-scale events.

Vasanti is passionate about equipping WBEs with the tools, insights, and direct access to corporate partners they need to succeed in corporate contracting. Her collaborative approach ensures WBEC-West programs deliver real-world impact, fostering growth and opportunity for women-owned businesses across industries and their communities.

Connect with Vasanti on LinkedIn.

Marianne-Ellis-CEO-CEO-Success-CommunityMarianne Ellis has 25 years of experience in marketing, advertising, account brand planning and integration at DDB Worldwide, Quigley-Simpson and External View Consulting Group. Member of the Television Academy. Author Amazon #1 Best Selling Book Women In Business Leading The Way with 13 fellow WBEs.

Past clients include Audi, Volkswagen, Universal, CIGNA, Sea World, KIA, Epson, Wells Fargo, Northrop, Sunkist, Fetzer, Vons, Westfield, SCE, APS. Award-winning campaigns earning Clios, Effies, One Show, Beldings, Pinnacle.

New business success included working to help two national advertising agencies DDB and Quigley-Simpson close $120 million in billing in 18 months. Delivered $3 million in new Energy Industry client revenue. She worked with 50 Omnicom DAS agencies to guarantee the best resources for her clients.

Co-developed and launched two DDB proprietary worldwide branding and planning tools (ROI Group Planning Process and Integrated Springboard). Launched DDB Sales Promotion and Direct/Database marketing practices-30% office revenue.

Using her branding and marketing skills in the Energy space, Marianne has helped launch smart grid and clean energy (solar, wind, energy efficiency) for SoCal Edison, APS and both the State of CA and Hawaii.

Marianne is a recognized environmental expert, founding Green Effie judge and on Thunderbird’s International Sustainability Judging Team for top business schools.

Behavior change campaigns Marianne led – Beverage Recycling, Anti-Littering, Waste Management-Zero Waste, Fuel Flexible Vehicles–all exceeded campaign goals documented in the State Records.

Expert witness in Superior Court on advertising, intellectual property, new business development.

Specialties: Marketing, Strategic Planning, Advertising, Integrated Communications, Meeting Facilitating, Formal Presentations, New Business, Collaboration & Cooperation, Long-term Planning, Client Service, Company Leadership & Innovation.

Connect with Marianne on LinkedIn.

Caryn-Kopp-Chief-Door-Opener-Kopp-Consulting-USACaryn Kopp has been dubbed the Chief Door Opener because she gets her clients “in the door” with their prospects. Many business leaders and sellers say that when they’re in front of the right decision makers they close the sale most of the time, but they just can’t get in front of enough of the right prospects.

Caryn’s team of senior business developers known as Kopp Door Openers find the right opportunities and secure initial meetings for their clients. Imagine how helpful it would be to have someone else do the high level prospecting for you!

Kopp Consulting successfully helps business leaders and salespeople get in the door with their most sought after prospects. When the business was in the early years, Caryn was the one on the phones for her clients, helping them find opportunities, piquing the interest of hard to reach decision makers and getting her clients in the door.

For this reason, she has been dubbed Chief Door Opener®. One client has had 73 meetings, closed 10 new customers (so far) and says the Door Opener Service contributed over $5,000,000 incremental revenue. Another client closed $773K with $2MM in the pipeline in just a few months.

Connect with Caryn on LinkedIn.

Episode Highlights

  • The PSP’s evolution: Originally a one-day workshop, PSP expanded to provide ongoing, in-depth support including sales, prospecting, and pitching strategies specifically tailored for working with major corporations.
  • Transformative participant stories: The program helps business owners, such as one who pivoted from a government-centric business to a vibrant corporate-facing brand, experiencing substantial professional and personal growth.
  • Focus on “corporatizing” and “productizing”: Coaches guide entrepreneurs to speak the language of large corporations and package their services for maximum impact, using practical vision exercises for long-term growth.
  • Sales “blind spots” uncovered: Participants learn to identify and overcome common obstacles in their sales process—like misaligned focus, under-qualifying prospects, and not dedicating enough time to outreach.
  • Lasting community and ongoing support: PSP alumni stay connected well beyond the program, supporting new members and maintaining a sense of camaraderie that extends into ongoing business opportunities and mentorship.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios, it’s time for Women in Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host from.

Lee Kantor: Lee Kantor here with Renita Manley. Another episode of Women in Motion. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. And today is a very important day because we are spotlighting the Platinum Supplier program and PSP showcase. Renita, you have put together a very important show today.

Renita Manley: I have thanks, Lee. So we have on with us today Vasanti, Marianne and Caryn, but what I want to do is allow each of them to introduce themselves in that order, talk about what they do and how they contribute to the PSP program. And then after that, Marianne, you’re going to tell us what that actual program is all about. So let’s jump right into this. Vasanti, thanks for coming to the program.

Vasanti Kumar: Thank you. Renita, I’m Vasanti Kumar and I am the VP of Community Development and Engagement. I’ve been in my role as VP for the year about a year and a half, so I’m excited. And I have about 20 years in supplier diversity from MGM resorts background. And I am excited to have you guys on the PSP program and joining in,

Renita Manley: Marianne.

Marianne Ellis: Hi, I’m Marianne Ellis, the CEO and co-founder of CEO Success Community, and our goal is to help business owners with corporate contracting, RFPs and corporate contracting is the fastest way to grow your business if that’s your target space. We also do a lot of work for corporations Southern California Edison, PGE and CDW. And then more importantly, this is year 12 as your platinum supplier lead coach. So we have a wonderful platinum supplier alumni group. If you don’t belong, if you haven’t taken platinum supplier, please listen up because they’re the ones that get the opportunity this December to present in front of corporations and also on their graduation day.

Caryn Kopp: And I’m Caryn Kopp. People know me as the chief door opener. Our company has been in business as of today. This is starts our 27th year. I can’t believe it. And what we do is we get our clients in the door with their prospects for the first meeting. So if you want to work on those RFPs and get the corporate contracting, you need to get the first meeting. How are you going to do that? One way to do that is to outsource the door opening to a professional, US based company who has senior level business developers who represent you, and we get the big doors open. And I am part of the faculty of PSP and have been for, I think, the last 3 or 4 years. And we do a sales intensive.

Renita Manley: So, Marianne, can you jump right in and tell everybody listening what the PSP program is, how it helps babies, and tell us the t behind how this program came all about?

Marianne Ellis: So I think if everyone understood the background, the corporations, major corporations that are part of Webank West asked for the program. In the beginning, when the business owners WB met with the corporations, the supplier diversity procurement teams, um, they weren’t communicating really well. There was a problem, there was a breakdown. And the corporation said it takes us about 15 minutes to figure out what they do. Are they qualified to work with us and what do they offer? And so Webank West, Doctor Pamela Williamson, to their credit, um, sat down with the corporations and said, what is important to you. What’s the key data that you need quickly so that you can qualify each other? And how should they have a conversation? I know we call it pitch, but conversation. So the corporations asked for we. Bankwest doctor Pamela Williamson responded. So the first job of platinum supplier program is to make sure that you have a corporate ready capability statement and a corporate ready conversation. And that is what our main goal is in platinum supplier. Now, it used to be a one day program, but a lot of the business owners, the WBS said, whoa, whoa, whoa, I’ve got the statement, I’ve got the conversation, but now what do I do? And that’s how it suddenly grew into working with them on their sales, their prospecting, their pitching. So that’s a little bit about the why. And now let me tell you the how. So once upon a time we went to the different markets in person, but now we’ve opened it up virtually because we Bankwest is so big, you know. From Hawaii, you know, to, uh, to Reno to Utah that we have two cohorts every year, normally about 22 business owners, and we have, uh, five days or 4 or 5 days of structured information, homework content, bonding, fun to prepare you to go out to conferences and one on one matchmaking meetings. Do you want me to keep going?

Lee Kantor: Well, no. Why don’t we. Why don’t we let Caryn jump in and, Caryn, do you mind sharing a little bit about your take on the importance and the value of this program?

Caryn Kopp: Well, the the value of the program, I would say in one word is preparedness. That’s what I’ve seen with this. It takes people who have a wonderful idea and a really good business, and it takes them to a higher level of preparedness to not only interact with, but close business with these major corporations. Working with major corporations is very different than working with tier two. It’s very different from working with the middle market or even smaller. And and especially when it’s just projects versus a relationship. And what I’ve seen this program do is it provides the information and the exercises for the, the attendees to get to a higher level and be ready, very ready to interact with the corporates.

Renita Manley: That is very true. You know, I actually sit in on this program from time to time, but I’m more so behind the scenes working on the projects, the capability statements that are coming in, and I can see the improvements happening with each submission over and over and over again. It’s always fantastic. But I want to ask you this question. Um, I know the PSP curriculum is known to be both challenging and transformative, but what are some of the key areas participants learn about during their time in this program.

Vasanti Kumar: They learned that, um, sometimes what they’re focused on is not really what their key business is. And then in this class, we have discovered that, hey, I’m good at this too, or this is something I can add to my business. And it’s actually moving with the times, because when I started this business ten years ago, it’s not current anymore. Maybe there’s something else that I can do. And that brings in more profit for us. Just the growth that happens with them, the confidence that they get and the synergy that happens with each other. Corporates are great, um, resources. But it’s it’s the synergy that happens with all of us and that growth that happens. And we spend about 5 to 6 weeks with each other. So you get to know each other. And then there’s a special group that happens. And Marianne will attest to that. When we see each other, it’s like, oh, I went to this program and you become a special group like and it just naturally happens. So I think it’s the growth that happens. It’s the, um, learning about yourself, learning about what I’m good at and learning about leaning on other people. And sometimes we don’t lean on other people and we go, you know what? That person’s good at that. Let me take that advice and work on it. And sometimes you work in your own silos and, and, um, it’s great to have that platform to, to come to.

Marianne Ellis: It’s been really.

Renita Manley: You mentioned something. Oh. I’m sorry. I’m gonna jump right in here.

Marianne Ellis: I just wanted to compliment.

Renita Manley: Go ahead, Marianne, go ahead, go ahead.

Marianne Ellis: It’s been really fun. This last year, Vasanti was leading the group, and, um, it was. She has such a great buyer. Headset. So as they were going over their capability statements, and we give you three, almost four times to improve it, and then in the end there’s a beautiful book that we Bankwest creates that the corporations keep. It’s a flip book and I use it when I go back when I have, um, corporations asking me for referrals. But what’s really important is Vasanti was really able to say for my buyer ear. That doesn’t sound you know, that doesn’t sound strong enough. That’s not challenging enough. And we always talk about can you justify the cost of change? Right now, all the corporations have most of the services and products that you’re offering, unless you have the brand new iPhone. But, um, what’s really important is how are you saying it so that it will tickle their ear to bring you inside to meet with the buyers. Because supplier diversity is like your concierge, they will give you information about the company, and they will tell you about when your particular category of spend will come up for bid. They can tell you what is important in terms of deliverables and requirements. And we really encourage all the business owners to take a look at how buyers speak, go on their LinkedIn, read how they talk about what they do. You may not be using the right language. And that goes back to the confusion that happened at the beginning before platinum supplier was born.

Renita Manley: So I was actually going to pop in and talk about that. Marianne Vasanti just mentioned that one of the most transformative aspects of the program is, is when a baby comes in with the capability statement that’s not even no longer relevant to their current business. So between Vasanti and Marianne, the both of you can you can tag team on this question and answer. Can you create an example or give me an example of a capability statement that no longer was on brand with their actual business, and how the PSP program transformed it? Maybe without being too specific, you can make up an example or give a real life example.

Vasanti Kumar: So we just I don’t know if it was the last class that we were in Marianne or it was a previous one. Um, and the person worked strictly in government, so her capability statement was very black and white, very lots of information and just very plain. But that’s government based. So because she did government funding and in that realm she had to pivot to to change her capability statement. So that attracted the corporates. And it was a challenge because I think Marianne and I both were challenged with that. But the but the end result was that we had transformed her and pivoted her, and even she started wearing brighter clothes. She started changing her personality to fit the company that she was pivoting to. And it was we didn’t know that was going to happen. And then I’ve just recently caught up with her, and she brought an idea to me, and I was able to help her with that idea. And I think that it just opens the door for they feel more comfortable to come and talk to you and go, hey, can I have a one on one with you? Be honest with me and I’m coming with this idea. What do you think? And so I think that her pivoting from the government sector to the corporate sector is a totally different ball game and it was challenging, like I said at times. But we, um, helped her and then to see the end result six months later, um, is positive for me. So I think that that to me, even if I helped one person in that program, which I know we’ve helped several. Marianne, but that was that was a big one for me. Um, I don’t know what what your thought is, but, um, what was your.

Marianne Ellis: I know exactly who you’re talking about. I think it’s good that we keep that confidential, but, um, I wanted to throw out two concepts to anyone that’s listening right now. One is Corporatize and the other is Productize. And that’s what we do going through Platinum supplier. We help these business owners make the jump to corporate money, corporate bidding, corporate revenue. And so exactly what Vasanti was just describing. We help this one WB jump from government to corporate and making sure that she was ready for her corporate sell, which is why Vasanti and I started starred in the beginning, and then Karan comes at the end to make sure that what we’ve got in that capability statement in the pitch, she can use for door opening. So it is perfect timing that we go first. Then Karan comes and closes it out, so to speak, with her door opening. But the second example I wanted to give you was of a WB. I think this again is going to spark your memory. Vasanti um, she did work for the prisons and the jails, and she had an amazing program that targeted the family and rehabilitate. And so some of her programs, she was wondering could she make the jump to corporate? So we were productizing it so that it wasn’t about the jail system and the prisons. It was more about corporations and the stress, and what happens when workers can’t focus on the business and they’re distracted from critical issues.

Marianne Ellis: And she was just like, she was literally we have people in platinum supplier cheering, crying with happiness. I mean, she was like hugging Vasanti and I through the virtual zoom. But this the corporatizing is can you speak corporate language? And productizing, especially with service based business, you know, if you’re not selling a sock or you’re not selling something tangible, but you’ve got a service, we also help you create labels, titles, and productize your business so that you can have a menu. I call it the McDonald’s menu to go to corporations. So um, and we also talk about vision. We ask you, this is one of my most favorite things, um, ten years from now, if you got to put your face on the cover of any magazine of your choice, uh, could be wired, could be Forbes, what would be the headlines and Subheadlines? And what would you say about your company and your leadership and your business ten years from now? And that is something that CEO success community, we developed that a long time ago. We have brought it into the platinum supplier. And I literally have business owners that have said to me, I did it. I didn’t get on the cover, but I got inside the magazine. So we are also empowering you to have vision.

Lee Kantor: Now, going through this process and getting this kind of coaching and, um, it the value of it is beyond just this one, the PSP. Right. This affects their whole kind of business, the scope of their vision, the vision of their business moving forward. Is there any kind of do’s and don’ts you would recommend? Somebody who is going through the program maybe didn’t showcase but would get value. So what are some of the the takeaways, uh, that anybody listening could benefit from some of the coaching that you’ve given at, at these events?

Marianne Ellis: Um, Caryn, you want to take that one?

Caryn Kopp: Yeah. Yeah, I’ll, I’ll pop in on that. I mean, I a lot of what we talk about on the sales day that I do are the blind spots in the sales process that keep people who deserve success from the success they deserve. And some of the blind spots are kind of surprising for people. So, for example, uh, there’s homework that’s given out before some of the sessions, and Mariana could be all the sessions, but at least there’s homework before my session.

Marianne Ellis: Oh, there’s a lot before mine. Yeah.

Caryn Kopp: And so some of the things that people are filling out, uh, for the sales day is how much time they’re spending proactively going out there to get these first meetings. On average, how much is a deal size or how much is a new client spending with you yearly? And what’s really interesting when I put those two pieces of information was just a few of the pieces of information together is that somebody might spend maybe an hour or two hours pursuing their best prospects, and yet a new a new client might be worth $1 million for them. So my question to them during the class is, if you want more clients and you wouldn’t be here if you didn’t, why aren’t you spending more time pursuing the clients that could be yours. And that’s it’s all these light bulb moments that are going off. Another one that we talk about is that not every prospect that that has a problem you can solve is going to spend time and money to solve it. So if you can research ahead of time and figure out which prospects are most likely to spend time and money to solve these problems, you can focus your efforts on prospects that are more likely to say yes, therefore making your sales process more efficient.

Caryn Kopp: And I dive deep into examples of how people can find that out before they spend their energy reaching out to prospects that may never say yes. And this is also a blind spot sales messaging. We dive deep into sales messaging. And you gave a couple of examples before. But on the sales day we dive even deeper as to how a phrase can be meaningful to one person and meaningless to someone else. And it only the only thing that matters is how it lands for the person who hears it. So how do you make your sales messaging more deliberate? Another blind spot is that the sales messaging and marketing messaging are not the same thing, and people will spend time on their marketing materials and then not spend as much time as they need to on the spoken word, which is all about the, the, uh, the day with the corporates and what they’re going to say to them, that’s really going to make an impact. So I think that focusing on the blind spots, pointing them out, what can the what can the participants do about that to bring the blind spots out of the blind and fix whatever might be preventing them from getting to the next step? It’s a big part of the program.

Marianne Ellis: I wanted to point out a couple of other things too. And I think we really open up these business owner, these eyes. And I watch as Vasanti is pointing out things to them and they’re.

Vasanti Kumar: Like, wow.

Marianne Ellis: I never thought of that way. But, um, it’s these are some gifts that you’re going to get when you sign up with the platinum supplier program. Number one sales goal setting. We ask you, what is your goal for the year? So let’s say it’s $1 million. And then we ask you, what is the average, um, annual revenue that you get from that client. So let’s call that 100,000 is when you win a new client. And then we say, okay, so it’s $1 million. 100,000 is your average client. That means you need to close ten by December 31st 2026 2025. Excuse me. And then the shocking part and I have never not worked with a business owner that had enough prospects, right. You should times it by seven, so not ten. You need at least 70 in your pipeline. So most business owners don’t have enough prospects qualified in their pipeline. So that’s number one. We teach them. How many prospects should you have. Number two, we teach them a concept called suspect versus prospect. So when I dived into new business, I had to find $11 million on invoice between March and December of that calendar year when I worked for this company. And in doing so, I became very targeted, who was really a prospect of mine.

Marianne Ellis: And we give you a criteria. This is a prospect and who’s a suspect, somebody that just wants to chat but is never going to buy you. And last but not least, the drip five plus we have you leave the platinum supplier program with at least five outreaches because 80% of all sales are closed between the fifth and the 12th. Business touch, according to the National Sales Association. I found that in the very beginning when I was working on Platinum Supplier and I was speaking with Disney and Amgen and we were being sponsored by Webbank West. But a lot of people, not only do they not have enough prospects, they don’t have enough outreach and qualified outreach. When I was a buyer, I couldn’t stand when someone sent me an email, hey, just checking in. My attitude is, hey, you just wasted my time. So again, we teach you about qualified outreach. Um, so many gifts. Platinum supplier. If you haven’t done it. If you haven’t joined our alumni group, there’s 22 that have signed up already for 2026. So not to give you FOMO, I would sign up today. Um, vasanti. How do they do that?

Vasanti Kumar: There’s, um, I think a QR code that you just scan, and then I think, um, Renita is going to talk more about, um, where that is and where you can do, um, if you want to send us an email, I can send you the link also to. So you can send it to vasanti@bankwest.org, and I will send you the link.

Marianne Ellis: And we only do two a year. So if you’re a platinum supplier graduate, there’s also some news this year for the showcase in December that we’re going to want to have Vasanti talk about. But if you’re a platinum supplier graduate, you can apply to present your company in person. So if you’ve been through the program with Caryn and I and Vasanti, you can apply to um, again, they only will be able to pick so many, but you’re going to be able to present in person in December and all the graduates for the first time ever, what’s going to happen? Vasanti in the room.

Vasanti Kumar: They’re all going to get together and have a little Christmas party or holiday party together, because our conference is in December.

Marianne Ellis: Just watch the presenters. So definitely sign up for Platinum Supplier.

Renita Manley: But did you want to give any more specific details about that PSP showcase that’s coming up at the conference?

Vasanti Kumar: They’re going to be, um, be able to be on the stage and they’re going to be showcased. So you get your spotlight of 90s up on the stage, and they’ll be corporates there to give you some feedback. And there’s also, um, it’s just it’s good to practice, you know, and getting out there and getting up and practicing, not everybody has that skill. But then everybody’s going to give you a little bit of feedback, and you might want to pivot or change or or add to or you might spark somebody else’s interest in something. So you never know what connection you’re going to have, but you have to get up and speak.

Renita Manley: That’s awesome. I have a trick question, too. Here’s a trick question. Uh, Marianne and Vasanti, can I have something for you too? But here’s my trick question who should and should not sign up for the PBS? Wow.

Vasanti Kumar: Um, I think all should. I don’t think there’s anybody that couldn’t qualify for that. I don’t think that everybody’s at different stages of their business, and this program can cater to anybody at any stature. So it doesn’t matter if you’ve been a WB for five years and oh, I know everything because none of us do. I know, I don’t know everything. And I learned, I learned from the WB something new sometimes, you know, when I go through these and I know you do too. And we all do. So I think that anyone can actually participate. Anyone at any level can actually even and while you’re in that program, you also contribute and help the other people that are in that program too. So I think you also gain knowledge. You also gain a friendship or a sisterhood that happens there. And then you also connect with corporates. So it’s a win win for everybody. I don’t think there’s a bad choice in that. So sorry for your question, but I didn’t see anything bad in that.

Marianne Ellis: I do have.

Vasanti Kumar: Some.

Marianne Ellis: But I’ll and then I’ll be interesting to hear what Caryn thinks too. After me. Um, first of all, I want to let everyone know that’s listening. Platinum supplier pulls from across the country. Um, it is open across. So we always take care of, um, we and we bank west, but we have had business owners that are Webbank certified from New Hampshire, from Chicago, uh, even from Germany, uh, that are part of Weconnect. So I just want to let you know the magnitude and the success of the platinum supplier program. Secondly, I wanted to let you know that whether you’ve been in business for 20 years or five minutes, we have had both, and they have both gained so much because you can always improve your business. I’ll tell you who, I wouldn’t have signed up for this. If you’re not serious about your business.

Caryn Kopp: I’d use that word.

Marianne Ellis: Serious about growth. If you’re not serious about revenue, if you’re not serious about what we call hasu, hook a sister up and be there for each other. Don’t come. Please don’t come. Um. And the reason I say that is this is such a tight camaraderie. And they also, besides gaining input from Caryn Vasanti and myself, we also provide in the chat. Hey, do you have any suggestions about their capability statement? I’ve seen fellow business owners write subheads or write lines or make suggestions, so it is really sharing collaborative. If that’s not how you roll, please don’t come. Um, and also these all these business owners really they want to grow their business. They’re very sincere. They’re very genuine about that. And so I know that sounds kind of crazy, but I don’t want to get it. I we’ve never had to have anybody. We’ve never had to in the 12 years I’ve done this. Ask someone not to continue. That has never happened. But, um, I just want to be clear about the kind of spirit I hope you will bring when you sign up for platinum supplier. Yeah.

Renita Manley: And it’s intense. It’s intense. If you’re going to sign up for it, you have to be ready to dive deep into your business because you’re going to get quality leadership from Vasanti and Marianne and Caryn. They are going to dive deep into it and it is an investment of your time. Not only is it an investment of your time, but it is an investment of your money and it is a fantastic investment and you really should take advantage of it. I mean, seriously, the quality that they put into the program is the same type of quality that they are hoping to get out of their participants. Caryn, you want to add to that?

Caryn Kopp: Well, I think Sirius was a really good word, Marianne. Marianne and I think that, um, the people who I’ve experienced there, they come prepared. Their homework is done. They’re prepared. They are focused. They are not turning off their cameras and going and picking up other calls. They’re 100% present. They are forthcoming with information for the other participants in the group. Uh, I would say it’s a very caring environment. People, when they discover a blind spot in their thinking differently about something than they did before. That takes a little bit of processing, and I’ve found people to be very respectful of somebody who’s going through that journey in that moment. And so come with an open mind. Also. Right. You may think very differently about your business when somebody makes some suggestions that you hadn’t thought about before. Be open minded. Think about, well, is this going to help my business? Is this going to help me get to a different place? And if so, you may want to think differently and do some things that are differently. I, I have a whole section in my presentation on do it because you can go through and learn lots about sales and lots about the efficiencies and things like that. But if you don’t do it, what’s the point? So be prepared to implement the things that you’ve decided on instead of just leaving and say, that was nice.

Marianne Ellis: Um, Renita, if it’s okay, I brought some quotes from platinum supplier graduates because I wanted the graduates to also be represented in this conversation today. And so And quite a few of these is during your leadership too. So I pulled a couple from from ten years ago, but I also pulled a lot from recently. So so you share in this. So one business owner said we have grown 400% since I started the platinum supplier program. I can’t imagine where I would be without the PSP program. A second said closing more business in just four weeks thanks to PSP. And again, if you look at my testimonials, I have over 130 on LinkedIn. You’ll see who these people are. So I’m actually quoting from LinkedIn. Um, number three, I was in a meeting last week and you were the angel on my shoulder. Your guidance made me pitch my company in a more informative and concise way to the win. And last but not least, digging back ten years ago, taking PSP helped my company and ten years later we are a great success. Wow. I wanted them to speak.

Vasanti Kumar: I wanted to add to that Marianne. Um, this year actually the last class that we did. And we’ve never done this before. After, when the everything had ended, they said, well, wait, what happened? We’re not meeting anymore. Yeah. Um, can we meet again? And, um, I think Mary and I looked at each other, and then I said, well, we can do a debrief. And then it became like an added another week to two weeks added on. And and it was by choice that they wanted to debrief and what they had learned and, um, what had happened after they met with the corporates and things like that. So they brought that all back in. And I think we’re going to incorporate that again. So that gives them they’re not just left out there. They they still want it to be part of this group. And some of them still meet up. Um, from what I understand.

Marianne Ellis: So people that still meet up from years ago. So also as part of the platinum supplier program, after we’re done, there’s a period of about 2 to 3 weeks from when we’re done with the official training till when you were presenting to corporations. So we ask a WB to be the team leader, which is wonderful. And the team leader schedules a couple of zoom calls. They’re not responsible for coaching. I normally pop in again to help out. Um, but again we are trying to get the WBS to bond with each other and feel like. And it’s funny because I, um, I’ve heard them say I’m from cohort 20, you know, 2018 or cohort 2024. And, um, the other thing I will tell you is I know quite a few business owners that have taken it multiple times. So there’s one business owner that came back every year for five years. I think she’s got it now. But um, they there are a lot of returnees. We just saw, you know, one returnee just in your group. Vasanti.

Vasanti Kumar: Yes.

Lee Kantor: All right. So before we wrap, uh, key dates and website one more time. Do you want to take that?

Renita Manley: You got it? Yeah. Vasanti. She’s. She is our PSP lead, so take it away. Vasanti.

Vasanti Kumar: Actually, I don’t have it on me. I’m actually traveling, so. I’m sorry. What is the. It’s on our website. It’s at WWE. And it’s on our calendar there. It’s on our website there. So you should be able to reach out and, um, sign up.

Marianne Ellis: And, and.

Renita Manley: If you have any questions about it, just go ahead and email vasanti. Um Vasanti email address is vasanti. Org and those QR codes that Vasanti talked about earlier, if you’re ever out and about at an event, normally we have these, um, pieces of paper, a little tangible marketing fliers. You can go ahead and scan that QR code, or you can email vasanti to get on the wait list or, um, email anybody. We’ll be back with best. We’re all we’re all ready for you all to come.

Marianne Ellis: And I’ll make an offer if you connect with me on LinkedIn and say PSP and you go into my LinkedIn messenger, I my email box is flooded. So I just always say PSP is a magic word to me. So if you say PSP and you link in with me and you say, I just want to make sure I’m on the list for 2026. I heard there are 22 already. Since we only do it twice a year, you want to make sure that you get on the wait list. And again, you know, we don’t know what 2026 is going to look like for you. But I would say get on the wait list now. Don’t wait.

Renita Manley: Mariannee, Caryn Vincent, you all are my PSP queens. Mariannee, you’re so amazing Caryn Vasanthi I love you all so much. Lee, you got this.

Lee Kantor: All right, well thank you.

Marianne Ellis: Wait a minute. We better do a shout out for Renita. Renita takes care of all the homework.

Vasanti Kumar: Yes.

Marianne Ellis: I give a lot. Caryn gives a lot because we’re serious about growing your business. So again, if you’re serious about growing your business, come to platinum supplier. Renita handles all the homework, puts it on beautiful slides so that we can share during the courses. She answers a bajillion questions. We always encourage them. Please try to figure this out yourself. But if we didn’t have Renita, she is our what? She is our rock. She is our foundation. She makes it happen. So right back at you, Renita. We love you, too.

Renita Manley: Thank you, Mary, and I thank you. It’s here.

Vasanti Kumar: We couldn’t do it without Renita. She is our backbone to this. And, um, she sorts out things sometimes people don’t know how they’re submitting it correctly or information. And she will go back and diligently make sure that it is correct so we can read it and and help that person. So there’s a lot of things that happen behind the scenes. And she’s one of those people. She’s what she is the key person that does that for us. So thank you.

Marianne Ellis: It’s a joy and I love doing it. Thank you. We Bankwest thank you, Doctor Pamela Williamson. Thank you, Ashanti, for hiring myself and Caryn. Um, we just really enjoy working for you.

Caryn Kopp: Thank you.

Lee Kantor: All right. Well, thank you all for participating. You’re all doing such important work, and we appreciate you. This is Lee Kantor for Renita Manley. We will see you all next time on Women in Motion.

Speaker8: Kick me when I’m down. Oh.

 

Tagged With: Platinum Supplier Program, PSP Showcase

BRX Pro Tip: Decision Making Basics

October 8, 2025 by angishields

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BRX Pro Tip: Decision Making Basics

Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor, Stone Payton, here with you. Lee, making decisions is certainly a big part of my life, your life. But I suspect if you think about it, we’re all making a great many decisions every day, and they certainly would have an impact on what happens beyond that act. What’s your take, approach, strategy, thoughts on decision-making?

Lee Kantor: Yeah, we are bombarded with decisions every day, and you have to know how to choose wisely and move forward with confidence. You just can’t be bogged down by kind of ruminating over every single decision like it’s life or death because most decisions aren’t.

Lee Kantor: Number one, define the objective as clearly as possible. Before diving into any decision, you want to get crystal clear on what you’re trying to achieve, whether that’s closing a deal, hiring a new team member, or launching a campaign. Knowing your why is going to lessen the noise and focus in on your choices.

Lee Kantor: Number two, weigh the risks and consequences, best-case and worst-case scenarios. Quickly list potential upsides and downsides. Ask yourself, what’s the worst that could happen? What’s the best outcome that could happen? This kind of sanity check keeps your decisions grounded and realistic.

Lee Kantor: Number three, just decide and act. Don’t sit on the fence. Deciding creates momentum. It keeps you agile, not stuck. Decision-making isn’t about perfection. It’s about clarity, confidence, and action.

Lee Kantor: If you can master those basics, you’ll stop second-guessing yourself. Start owning your outcomes like a pro and getting more things done in less time.

Rallying Purpose: Rich Brown and the Power of Community Fitness

October 7, 2025 by angishields

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On this episode of Veterans Business Radio, Lee Kantor talks with Rich Brown, Marine veteran and co-founder of Honor Bound FIT. Rich shares his journey from military service to entrepreneurship, describing how he helps veterans and the broader community rediscover purpose and connection through fitness. The episode delves into the challenges veterans face after leaving the service—particularly the loss of tribe and mission—and explores the impact of community-driven events like Guidon 22, a 22-mile ruck honoring veterans and raising suicide prevention awareness.

Rich-BrownRich Brown is a Combat-Service-Disabled U.S. Marine Corps Veteran turned executive protection specialist, gym owner, and event director.

After eight years leading Marines in combat and training warriors from around the world, Rich transitioned into the private sector with the same mission: prepare people for the battlefield of life.

He co-founded Honor Bound FIT, a veteran-owned strength and conditioning facility that builds strength, mobility, resilience, and injury prevention into every member’s routine.

As the Event Director of GUIDON22, Rich leads an annual 22-mile ruck—22 pounds on your back, one mile for each veteran we lose daily to suicide.

It’s a community-driven event that unites veterans, first responders, and patriots in a shared mission of remembrance, awareness, and purpose. Honor-Bound-Fit-logo

Rich’s core values—discipline, service, respect, and relentless personal growth—are not just words on a wall. They’re the foundation of how he leads, trains, and lives.

Connect with Rich on LinkedIn, and follow Honor Bound FIT on Facebook and X.

Episode Highlights

  • Rich Brown describes launching Honor Bound FIT with a fellow veteran, starting as parking lot workouts and growing into a dedicated gym space rooted in core values and patriotism.
  • The importance of finding purpose after military service and how the gym provides camaraderie, accountability, and a renewed sense of mission for veterans and civilians alike.
  • The symbolism and purpose behind Guidon 22, a 22-mile ruck to honor veterans and first responders, spotlighting the urgent need to address veteran suicide and community isolation.
  • How Honor Bound FIT incorporates service back into the community through events like the food bank ruck, emphasizing teamwork and giving back.
  • The gym’s inclusive, values-driven environment has attracted a diverse membership and become a community hub, surpassing initial expectations and providing a new sense of belonging for participants.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Veterans Business Radio, brought to you by ATL vets, providing the tools and support that help veteran owned businesses thrive. For more information, go to ATL vets. Now here’s your host.

Lee Kantor: Lee Kantor here another episode of Veterans Business Radio and this is going to be a good one. Uh, but before we get started, it’s important to recognize our sponsor. This episode of Veterans Business Radio is brought to you by ATL vets, inspiring veterans to build their foundation of success and empowering them to become the backbone of society after the uniform. For more information, go to ATL vets. Today on the show we have Rich Brown, who is the co-founder of Honor Bound FIT. Welcome. Before we get too far into things, tell us about Honor Bound FIT. How are you serving, folks?

Rich Brown: Yeah. So, uh, a close friend of mine, I’ve been. I’ve been running business since two years before I got out of the Marine Corps. Mostly private security, executive protection, workplace violence mitigation, that kind of thing. But a close friend of mine, about two years ago went through a divorce and, uh, was kind of struggling to find purpose. And so I kind of cornered him one day and said, hey, man, when are we going to start that gym you’ve been talking about for for years now. And so, uh, after a little bit of hemming and hawing, a little bit of convincing, uh, we started Honor Bound. Fit in the parking lot of a black rifle coffee, uh, here in Fredericksburg, Virginia. And, uh, Memorial Day of 2024. And it’s been off to the races ever since we started with, uh, with just, uh, parking lot workouts and church parking lots and parks and that kind of thing. And we evolved to eventually move into our own space. Now we have a 4000 square foot gym.

Lee Kantor: So how important is it after the military to identify something that’s gets you fired up, that gets you kind of passionate and, um, kind of leads you maybe into a more positive direction?

Rich Brown: Um, personally, I think it’s everything. We have 14 core values on the wall in our gym, and one of them is is only two words. And I think even though it’s only two words, it carries a lot of weight because those words would be useful. You know, when you’re struggling to find purpose. And let me let me back up a little bit. I think that one of the biggest issues facing veterans as they leave active duty military is they lose two things. They lose their tribe and they lose their purpose. And so the faster you can identify that purpose, the better off you’re going to be. There’s kind of this status quo right now that especially among the younger veterans that, you know, I’m going to ease, I’m going to separate from the military, and I’m going to use my dd214 as rolling papers and play video games and collect a disability check and just live. Live life on Easy street for the rest of my life. And you know it’s fine to decompress after service, but you need to stop there. And any further down that direction just leads to isolation, and that’s not good for anybody involved. And so back to being useful. We try to tell especially young veterans, you know, when you stood on those yellow footprints, when you raised your right hand and you said, you know, you swore to defend the Constitution, find that energy again, find a way to to find value in yourself by being useful to others. Find a cause in your community and rally around it.

Lee Kantor: Why do you think it is that when you’re in the military, it’s we’re all in this together, you know, never leave a soldier behind. But when we get out of the military, then it’s, I have to do this on my own, and this is my problem, and I don’t want to be a burden to anybody else.

Rich Brown: It’s a really tough question, and I’m not exactly sure how to answer it other than, you know, a lot of times we get out, uh, either because, you know, I think on one hand, sure, people get out because it’s just not what they thought it was. But I think a lot of times, personally me, I wasn’t able to re-enlist because I suffered a TBI in Iraq. Uh, they told me they were they would allow me to finish out my contract, but I was not going to be able to lead troops in combat again. And so when you have a type of, uh, uh, sentence like that, I’ll put it that way, right when you, when you get, when you get handed that diagnosis and told that you now aren’t as competent as you once were. Um, mentally, a lot of men, especially veterans especially, we tie a lot of our self-worth to our competency and our ability to protect and provide for others. Uh, and so when the most profound way of doing that by serving your country is gone, you kind of have to reevaluate yourself and question some of the things that you didn’t have to question before.

Lee Kantor: And then how is honor bound fit, um, at least creating that space for folks to come in there and feel part of a tribe and a team and, and kind of, you know, kind of reevaluate and reboot themselves.

Rich Brown: Um, we’ve certainly created the space, right? So, like I said, we have a 4000 square foot gym direct dead center. In the back of the gym is a 65 foot American flag hanging from the ceiling. To the left of that, we have our core values, uh, and they range. Right. The first and foremost is, is a quote from George Washington. It’s the duty of all nations to acknowledge and be grateful to almighty God. Uh, but we also believe a man’s most sacred duty is to protect women and children, uh, that good friends have hard conversations. Respect is given before it’s earned. Treat others as you wish to be treated, not how they treat others, not as you wish to be treated, but how they wish to be treated and treat all people like individuals, not obstacles or objectives. Aside from that, you know, and trying to to demonstrate those values and encourage others to embrace those values. Like I said, we have it’s very Americana, bro. Rah rah in the gym. But we have we have a security post on top of our office. Looks like it’s straight out of Iraq, complete with a replica 50 cal and a mannequin standing post. We’ve built our our POS, our checkout area to look like stacked ammo crates and footlockers. Um, so it’s definitely inviting to that community. I will say we joke about once a week, uh, that we’re not a women’s gym, right? Because we we want that target audience. But right now we have about 80% female clientele. And we’re honored by that, right? They we value that. They feel comfortable and want to be in this environment. But that’s that’s simply not the the group that we set out to advertise to.

Lee Kantor: And then why did you think that, um, fitness would be the way to, um, create that space for this, this group of people?

Rich Brown: For one, there is a connection, right? That’s that’s becoming more and more evident through medicine that there is a connection between physical fitness and mental wellness. Um, if you, uh, feel like you’re, you’re sluggish, if you feel like you’re spinning your wheels, uh, a good way to, um, motivate yourself and feel good again is to go out and exercise. Uh, but we also, we try to use our fitness for a cause, right? So we do a food bank ruck in the spring, um, where we, we encourage everyone to gather food to donate it to the food bank. Right. But our spin on it is we make them put it in backpacks and carry it for miles to donate it. We have organized into teams of of ten ish, and then they have to to ruck the food from point A to point B to donate it. And then the team that gathers and collects and moves the most food in a 12 hour period wins $1,000 and a trophy and bragging rights and all the things. We have another ruck coming up, actually, November 22nd. It’s called guidon 22. And it’s it’s the way that we really communicate that purpose. I was talking about earlier. Right. So the guidon, uh, if you go back to before Modern Communications, right before we had radios on the battlefield, we had battle standards and we had drums, and that’s how we communicated. And that battle standard, the guidon was the original way on the battlefield that we said, hey, I’m over here, I’ve got your six and it represents your unit, but it also represents a sense of responsibility. When you have a change of command ceremony, one commander passes off that guidon from the next. And so that’s the symbolism behind guidon 22 is like I said, you need to find a cause in your community. You need to find something to rally against some way to be a role model and to communicate to your community like, hey, this is what we should be doing. Pick up your guidon and lead people.

Lee Kantor: And 22 isn’t just a random number.

Rich Brown: No, it’s I think most people know now. Hopefully most people know now that, uh, it’s kind of an older statistic and it varies every year. But in 2013, it was decided that 22 veterans take their lives every day. Uh, that doesn’t include the veterans who are removing themselves from society through homelessness instead of suicide. It only counts suicide. It also doesn’t, uh, account for those those military members or veterans who are using drugs as their weapon of choice. Uh, or a motorcycle. Right. We don’t count those as suicide, even though there probably is some overlap there. Um, and like I said, that number varies every year. I think now it’s as of 2023, the most recent number is 17.5. But if you add in first responders, which we do. I consider first responders to be the home team. Right. I wouldn’t have deployed to Iraq and Afghanistan unless I knew there were people here who were willing to, uh, support and protect my my family members. Uh, add those people back in, and it’s over 23 a day.

Lee Kantor: Now, when did you when you started the gym and you were starting working with this group? When did you start kind of getting the traction and that moment where you’re like, okay, this is making a difference. We have to lean into this. We have to, you know, get out of the parking lot into a facility.

Rich Brown: Well, the the parking lot into a facility was more of a environmental necessity, right? We’re up here in Virginia where we do have ice on the on the roads. We do have much colder winters. Uh, and so if we were going to keep our, our band of merry members, uh, working out through the winter, we needed to bring them indoors. Um, you know, we’re still right on the edge of breaking a profit over a year and a half later. So we’re still putting our own money into making rent and that kind of thing. But it is. It is growing and we get feedback every day, whether that’s in the form of, um, you know, new members or, uh, sorry, uh, people, uh, talking about us on social media, etc. we, uh, we live for that positive feedback.

Lee Kantor: And you mentioned how the community’s kind of embraced what you’re doing in a way that you, you probably didn’t anticipate when you started. Can you talk about that and how you’ve maybe you’ve made some changes to accommodate that group?

Rich Brown: You mean strictly how we how we joke about not being a women’s, right.

Lee Kantor: And then you.

Rich Brown: Haven’t really we haven’t really had to make any changes. Um, and I think that’s that’s kind of the point, right, is that we, we didn’t seek to, to bring women in. We just we live a certain way, we train a certain way. And we we present ourselves to the community in the most authentic way possible. Who we are and what we’re about. And you know, it’s difficult to get veterans, uh, to try anything new or especially, you know, outside of a military unit to take instruction or guidance from another man. That’s a big ask a lot of times for the veteran community. Uh, and so, uh, I think women have just been a lot more open to giving it a shot. We do have some veterans in the gym. I’m not saying that we have we have none, or it’s been an impossible task. Uh, we have a good portion, but, uh, it’s just funny to us that a lot of times there’ll be just 12 women working out in the gym. We’re not a women’s gym.

Lee Kantor: Wow. Maybe you are.

Rich Brown: Maybe we do. I don’t know.

Lee Kantor: Um, you.

Rich Brown: Still want it to be, you know, a place for for veterans to find a tribe again.

Lee Kantor: Are the women, uh, spouses of veterans or veterans themselves, or. They’re just kind of women in the community.

Rich Brown: We have a couple of veterans. We have some, uh, some veteran spouses. Uh, a lot of them are just, you know, we call them civilian patriots right now.

Lee Kantor: Has, uh, anything you’ve learned that Jim impacted your work in the protection world?

Rich Brown: It’s a good question. I hadn’t thought about that. Um. No, I can’t say that it has. Other than I have used it kind of as a recruiting tool. When I see people who are, um, you know, have a positive attitude and they’re training hard and they’re doing all the right things, I occasionally I’ve reached out to and said, hey, you want to I want to try executive protection. Have you thought about getting into the protection world?

Lee Kantor: So what do you.

Rich Brown: Need from that? Uh, I don’t know that there’s a whole lot of overlap between the industries.

Lee Kantor: I don’t know if if the way you dealt with your team was there. There was any kind of overlap in that way. I mean, is that a perk that they get access to the gym if they work with you? Uh.

Rich Brown: Uh, no, we’re not offering a free membership or discounts to my employees yet. Uh, maybe. Maybe when we’re done putting our own money in the rent, I might consider that as an option.

Lee Kantor: Now, what do you need more of? How can we help you?

Rich Brown: Well, I’m trying to spread the word as far and wide as possible. About died on 22. It’s a it’s an event that’s dear to my heart. I’m very passionate about it. Again, it’s a 22 mile ruck with 22 pounds on November 22nd for veteran and first responder suicide prevention. Um, we start at 6 a.m. here in Fredericksburg, Virginia, and there’s a I’ve laid out a 22 mile course, and we stop every three miles or so about every hour and let people hydrate and have snacks and adjust their gear. And then we start each leg by having, you know, last year it was me. Last year I read the story of a different veteran who took their life and how it affected their family and their community. Every time we stopped, um, this year, I’ve invited the families of veterans who’ve taken their lives and ask them to tell their stories. And so that’s one major step we’re taking in that direction. Um, so the people who might have said at 12 or 15 or 18 miles, uh, you know, I can’t go on anymore. This hurts too much.

Rich Brown: You know, they kind of get that that catharsis and that thought process of, well, I’m not hurting as bad as they were. Right. And so, uh, we started with 37 participants our first year and finished with 35. Uh, and those two that that couldn’t make it to the end. It’s not because they were unable or didn’t want to or weren’t motivated. They just they didn’t do their homework and realized that we weren’t moving at the, uh, the Army or Air Force, uh, qualification standards for rucks. So we were moving a lot slower than they thought, and it was going to take more time. And they had other commitments. Uh, but everyone who who made the time and wanted to be here and set out on that, that, uh, uh, course, uh, finished with us and we’re very proud of that. And we’re very am humbled and honored that we had as many participants as we did. But this time we’re trying to make it look like a range walk, right? So we had 35 finished last year and I’m aiming for 200 this year.

Lee Kantor: So if somebody wants to learn more about that or about the gym, what’s the website? What’s the best way to connect with you?

Rich Brown: Yeah, the website is on ft.com and you can find out more about Guyon 22 there. We’ve also started a couple of educational podcasts that are going to be available on the website soon. Um, so it’s on. Com. We’re on Facebook, Instagram, LinkedIn, all the socials and it’s always on our bounce fit. No spaces, no periods. Just on or bound fit.

Lee Kantor: Well Rich, thank you so much for sharing your story today, doing such important work. And we appreciate you.

Rich Brown: I appreciate you. I’m honored to have had the opportunity to speak to your audience.

Lee Kantor: All right. This Lee Kantor we’ll see you all next time on Veterans Business Radio.

Veterans Building Business: Insights from Bob Taylor

October 7, 2025 by angishields

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This episode of Veterans Business Radio features Bob Taylor, CEO and owner of Medisurge, Alliant Healthcare Products, and Alliant Biotech. Bob shares his journey from Air Force navigator to successful entrepreneur, offering insights into the transition from military service to business ownership. The conversation explores how veterans can leverage their unique skills to thrive in civilian careers, the importance of mission-driven leadership, and the challenges faced along the way. Bob also discusses personal growth, his commitment to helping veterans, and the impact of his book “From Service to Success” on the community.

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Bob-TaylorBob Taylor attained a mechanical engineering degree from Michigan State University in 1986, then joined the Air Force in 1987. He married the love of his life, Sara, on the Fourth of July during navigator training. He finished that training program as a Distinguished Graduate.

Shortly after, Bob was stationed at Griffiss Air Force Base in New York. He then deployed to Diego Garcia, where he flew eleven combat missions during Operation Desert Storm and received the Air Force’s Air Medal. Shortly thereafter, Bob served as a KC-135 navigator and finally as an Air Force Academy Liaison Officer in the US Air Force Reserves.

Bob has dealt with the impact of his service for over 30 years, has worked within the VA health system for the last 10 years, and finally embarked on researching and writing his book, From Service to Success: New Mission, New Purpose, and a New Journey to a Great Life. Bob has firsthand experience with the gaps in veteran care.

Since his transition from military service, Bob has concentrated on the medical device industry, where he has started five new companies and sold two. Today, Bob is the CEO, founder, and sole owner of Alliant Healthcare Products, Alliant Biotech, and Medisurge – the Alliant Healthcare Group is located in Grand Rapids, MI.

Since 2002, his verified Service-Disabled Veteran-Owned Small Business has sold over $1 billion in healthcare products to the VA and military hospitals all over the world. Bob and Sara now reside in Kewadin on Torch Lake in northern Michigan.

Follow Medisurge on LinkedIn and X, and Alliant Biotech on X.

Episode Highlights

  • Bob describes his transition from military service as a B-52 navigator to founding three successful healthcare companies.
  • Strategies for navigating the complex world of federal government contracting and building relationships with large medical corporations.
  • How skills and values gained in the military—perseverance, teamwork, adaptability—translate into civilian professional success.
  • The importance of finding purpose and staying mission-focused after military service, including advice for veterans struggling with this challenge.
  • Business lessons about overcoming obstacles and fostering a team culture where problem solving is prioritized over placing blame.
  • Bob’s experience writing “From Service to Success,” the therapeutic process behind it, and his hope that it offers guidance and encouragement for veterans seeking a path forward.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Veterans Business Radio, brought to you by ATL vets, providing the tools and support that help veteran owned businesses thrive. For more information, go to ATL vetsource. Now here’s your host.

Lee Kantor: Lee Kantor here another episode of Veterans Business Radio and this is going to be a good one. Today’s episode is brought to you by ATL vets. Inspiring veterans to build their foundation of success and empowering them to become the backbone of society after the uniform. For more information, go to ATL vets. Today on the show we have Bob Taylor, who is the CEO and owner of Medisurge, of Alliant Healthcare Products and Alliant Biotech. Welcome, Bob.

Bob Taylor: Thanks, Lee. Thanks for having me. It’s good to be with you.

Lee Kantor: Well, I’m excited to learn what you’re up to. Tell us a little bit about all your companies. How are you serving folks?

Bob Taylor: So I have three sister companies. The first one, Alliant Healthcare Products, we sell approximately $100 million a year into the federal healthcare market. We help about 30 to 35 other companies navigate selling their products into the federal market. Medisurge is a contract medical device manufacturer, so we make cardiovascular products for open heart surgery, hip and knee implants and some, uh, some other products that help during surgeries and things like that. And then we also have a Alliant Biotech, which, um, we focus on orthopedic surgery, wound care and biologics that help patients heal. So our tagline is we make lives better. And I think we do that throughout each of the three business units.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Bob Taylor: So, yeah, you wouldn’t, uh, life? I always say life is not a straight line. And, uh, so I left active duty as a navigator and radar navigator in B-52s and was very fortunate, uh, to, to, uh, start as an R&D engineer. Uh, my background was as a mechanical engineer, and I became a R&D engineer in medical devices and a company in Kalamazoo and went through various aspects of manufacturing, marketing, mergers and acquisitions and ended up with my own business.

Lee Kantor: So you got to experience it through the lens of working for somebody else. And you decided, hey, I think I can do this on my own.

Bob Taylor: Yeah, you kind of grow through your different. I was very fortunate in, um, the company that I worked for in Kalamazoo, Richard Allen Medical, um, very entrepreneurial. Uh, I was able to be, uh, like, almost like a small business owner within the larger company. And I learned a tremendous amount, uh, started a new business around 1999 and, uh, kind of took on all of the operational aspects of it. But then, you know, you start to, to get a feeling like, maybe I can do this on my own. And I want to create a culture that was unique and, uh, and decide to step out on my own and start my own business.

Lee Kantor: Now was the first business in medical devices, or was it more in the, um, how to navigate kind of the the maze of getting government contracts.

Bob Taylor: So, uh, I started with, um, with manufacturing some products that were ultimately sold to the government. And then we started getting approached, probably about 5 or 6 years later from companies that were struggling, selling into the government. And so it was a little bit opportunistic on our side, where we decided to to kind of step in to help other companies distribute their products into the government. And that’s really when, uh, you know, kind of lit the match or lit the fuze. And the company started growing 1,800% per year for three years in a row.

Lee Kantor: So you were going in as kind of the prime or the sub, and they were coming in kind of as a partner. How did you structure those deals early on?

Bob Taylor: Yeah. So, uh, our breakthrough was working with a company called Stryker, and, uh, they were working with another company that was helping them, uh, sell their product into the government. And we kind of made the case that I thought that we could do it better. And we gave them some examples of, of that. And, uh, we took on one of their divisions and we demonstrated a, a pretty exceptional performance and a lot of growth. And, uh, that led us to picking up an additional four divisions of Stryker and, and, um, and it really came down to, uh, our entrepreneurial spirit and, uh, superior focus on customer service.

Lee Kantor: And people don’t, uh, typically kind of equate that with government contracting. How were you able to, uh, demonstrate that, the value of the customer experience when it comes to government contracting.

Bob Taylor: We I think we were very good early on at learning. Um, and so government contracting is is really difficult and arduous. And, um, there’s a lot of, um, really technical issues with it. And I was able to hire people that really could help me in the rest of the company, navigate that. And even in these really large businesses, they tend to have a very small number of people that understand government. And I refer to them as kind of the one one armed paper hanger where they they’re overstressed, they’re under-resourced, and they still have a lot of work to do. And we were able to come in with a really highly qualified team that, uh, could answer the questions and deal with, uh, government, um, Customers, contracting officers, clinical users and answer all their questions and really facilitate the transactions.

Lee Kantor: And that’s where I think some people don’t realize, ultimately, this is a human selling to a human.

Bob Taylor: It’s always relationships. And, um, and I think every company has a personality and, and, um, and a brand or a reputation that you develop and our, our brand and reputation was, was built on, um. Always meeting our promises and always getting to the answers that the customers needed. We might not have them right on the the phone call as they asked us, but we would find them and we would get them. So I think we had a a really good reputation early on as being very diligent and, uh, reliable.

Lee Kantor: Now, what was it like transitioning out of the military into that first opportunity, the first, you know, kind of job outside the military.

Bob Taylor: So I, I say that I was an engineer, um, by education. Um, you know, when I went into the Air Force. This was years and years ago. Um, engineering drawings were made on a drafting board, and we didn’t have, uh, computer software. And so when I got out of the military, uh, the expectation was that, okay, I had to I had to be an engineer that kept up with all my peers. And so I can remember putting in 60 or 70 hours a week, not only doing my engineering job, but learning the aspects of, uh, computer aided design and, and learning, you know, software and learning how to design, um, medical devices. I had to learn anatomy, uh, because we were going into surgeries. And so the, um, one thing that the military prepared me for is I didn’t when I got into the Air Force, I didn’t know anything about flying. I’d never flown before. And one of the first things I remember a navigator school was, was, uh, sitting in the cockpit of a twin engine two seater jet, the T-37, and, uh, having the ability to to learn how to fly it. And, um, so I think that’s what the the Air Force taught me was it really didn’t matter what it was. I knew I could learn it, and that’s what I had to do when I got out, as it’s just it’s nothing that I had direct experience with. But I was going to learn it.

Lee Kantor: And that’s one of the things that I think the military entrusts young people with a lot of responsibility and, uh, playing with toys that cost a lot of money.

Bob Taylor: Yeah. You, um, you have to be connected to and willing to do all the training that they present to you. So the military is really good at training. I can’t think of anything that I was asked to do where there wasn’t education and training. Um, the difference on the civilian side is maybe they don’t have that structured training. But what, uh, the exposure in the military taught me was, hey, it doesn’t matter what it is, you can learn it. And so it’s just a matter of the perseverance and the and the desire to learn.

Lee Kantor: Now, was it difficult to kind of find the big why behind the work? Uh, once you got out of the military? Because, again, the military services. So you know what you’re in there for, like you have a mission to accomplish. And in, in, in the commercial kind of world, it can only be about making more money?

Bob Taylor: No. And, you know, all people are kind of wired a little bit differently. And so, you know, statistically about half the veterans that leave struggle. So out of 22 million veterans, there’s about 11 million that are struggling in some way. And I think the majority of those who struggle are have a hard time finding the why or the purpose of what they’re doing. And so for me, um, having the ability to to help patients and help doctors figure out how to design their, their instrumentation, I felt that I was doing something really important. I felt that I was helping to save lives. Uh, and then I was, you know, really motivated to take care of my family and to make decisions that were going to help me, um, give them the type of life that, um, that we wanted, the happiness and, uh, you know, being able to to succeed together.

Lee Kantor: So do you think that was the combination of you being the entrepreneur and having kind of a mission and a purpose that is geared towards serving and helping others? Do you think that that combination is what puts you in that pile of people that aren’t struggling as much as others?

Bob Taylor: I do think that I, uh, one of the questions I interview, everyone that comes to work at the company, and one of the questions I asked them about is, what do they think entrepreneurship means? And do they consider themselves to be an entrepreneur? To me, an entrepreneur just overcomes whatever hurdles are presented to them. They find a way. They they don’t look at obstacles like some people do. They just they look at those obstacles as something that they need to work around or through. And that’s a really key part of success, is that entrepreneurship, the willingness to overcome whatever adversity that, that, um, that comes in our way. And then, um, having that mission focus, I call it intellectual curiosity. Uh, those are the things that serve us well. And, um, and then, you know, you talk about how to find a why you have to be willing to just try things. And sometimes, uh, things that are presented to us might not look like the right thing for us, but if we try it, um, you know, I’ve tried and experimented with a lot of different opportunities. And for example, I, I do glassblowing to see if that’s something that, you know, I can find a passion and purpose around. So I think there’s there has to be a willingness to try new and different things.

Lee Kantor: Yeah. You bring up one of my favorite quotes and it’s a book is called The Obstacle Is the Way by Ryan Holiday. And he talks about obstacles. Aren’t there to sabotage you. They’re just part of the journey that’s there. It’s part of it. Life is having obstacles. You have to figure out a way to get around it. They’re not the end. They’re just just something that you have to deal with as trying to get to where you’re trying to go. So you got to figure out a way to go around it, through it, over it, under it, whatever it takes to just keep moving forward. And I think a lot of people get they get hung up on these obstacles as these barriers that can’t be overcome. And, um, and humans are pretty resilient and pretty clever, and they can they figure, you know, they find a way.

Bob Taylor: So there’s a I have these kind of business theories or, or, um, kind of rules that I have. And one of them refers to what I call the damn rock. And here in Grand Rapids, there’s a river in the middle of town, and there’s a huge boulder in the middle of this river. And the water doesn’t even care about this rock. It just goes around it. And some people look at that rock like it’s a dam. And they look at it as it. They look at it as an obstacle that is going to hold things up. And, and they just get frozen by it. And that’s why I call it the damn rock, because they see it as a dam. And for the water that’s going down the river, it doesn’t even pay attention. It just goes around it. And so we have to be aware of that. There are obstacles, but they are just that. They’re just obstacles that are are meant to be worked around or or, um, overcome.

Lee Kantor: Yeah. I think it’s so important, um, from a leadership standpoint to, uh, really instill those kind of values in your team about, you know, reframing things like you’re saying it, it’s not a, um, it’s not a permanent obstacle. It’s an obstacle to go around or reframing, um, an experiment that doesn’t work and not as failure, but as a learning experience. I mean, a lot of what we, you know, how we assign the meaning to things really affects how we behave.

Bob Taylor: I think you’re right. I think we, uh, in our organization, we one of our focus is just to constantly bring up what the problems or obstacles are, And we address them. We identify them, we discuss them, and then we solve them. And the better you get at identifying, discussing, and solving problems, the faster you can move. And so it gets to a point where you don’t even look at them as obstacles. They’re just issues that come up. Issues that are dealt with. And you move on.

Lee Kantor: And when you instill that as part of the culture, you’re, um, you’re kind of training your folks to be problem solvers, not kind of place blame or be a victim. They’re there to solve problems, and customers have problems. And, and and solving problems opens up opportunities. I mean, I’m sure that’s how all of the businesses you are successfully running now were because somebody had a problem, that you figured out a way to help them solve it.

Bob Taylor: And, you know, the the thing is, is we we learn all this as members of the military, right. What mission goes as planned? I don’t care if you’re in a B-52. You’re, you know, in a combat operation on the ground. It doesn’t matter. I don’t think there has been a mission that has ever been accomplished exactly as planned. The air refueling doesn’t show up on time, or the target isn’t exactly what was predicted. It’s just all kinds of things. The enemy reacts differently than what we anticipated. The defenses are different, and and we learn in our training to adapt, to change, to accommodate the differences. And it is no different in our civilian world. As we’re presented with new information, we take it in, we analyze it, And we move forward in a new direction. We adapt and a lot of what we do, a lot of what I talk to young employees, uh, mature employees, everything is how do we overcome adversity? It’s always about overcoming adversity.

Lee Kantor: Right? You just can’t just call it a day and just say, oh, well, we tried, like, you got to figure out a way. You got to take action. You know, you have to experiment. You have to keep trying and don’t give up. And and a lot of folks just, um, you know, it just gets too hard or they don’t want to put in the effort. And, um, you know, humans are here because we can do hard things, and we we can’t shy away from hard things.

Bob Taylor: And I think, too, um, you know, I can’t think of anything that I did in the military that didn’t rely on working with other people, you know, in the B-52, it was a crew of six and KC 135 when I was a navigator was a crew of four. And so everything we did was as a team. If you know, if you’re in the Army, you’re in a platoon. If you, you know, you’re you’re part of a unit. And as, um, active duty reserves or whatever our role is, everything we do from a very early time is as one of a part of a team, were either relying on others or were helping others when we get out. It’s really amazing how veterans kind of shift to where they feel like they have to do everything on their own, right? And you know, when they struggle, they feel like they’re on their own. When they’re when they’re in a business, they feel like, you know, they’re on their own. And it is absolutely critical to keep in mind that you’re your it is not a solo position. You’re part of a team. So no matter if it’s hard or easy, um, it is always made better because you’re part of a team, and the sooner people can kind of grasp that. And when you identify problems, if they’re really hard, they’re easier because you can work with other people on them.

Lee Kantor: Right. And that is a mistake that a lot of folks make is they think they have to be this lone wolf to figure it all out, and everything’s on them. And there is a community available. Is there things that you’re doing in your organization or in your community that is kind of building community? Is that an important part of your life building community?

Bob Taylor: I’m always working with people within the community. I’m part of a CEO roundtable where we talk about what the challenges are within their organizations. You know, how do we treat Employees. Uh, how do we encourage employees? How do we motivate them? Um, yeah, a lot of what I do here, I spent my own personal time for about 5 or 6 weeks building, uh, what I call a lodge. It’s a kind of a knotty pine cafeteria to make it special for people to have a place to get together. Um, I’m involved with my church and doing things in that community, so I think we are tied. The best outcome is when we’re tied to the community and we try and reach out beyond ourselves.

Lee Kantor: And that, and that goes to the point earlier of creating that, uh, why and having that why in that purpose? Um, because you have to work towards something bigger than yourself, I think, in order to find that peace you’re looking for.

Bob Taylor: Yeah. So, you know, um, after 16, after I left active duty, about 16 years later, I started to struggle. I don’t know why, but I started having nightmares, and I thought that, well, maybe I’ll have a drink or two to try and help myself go to sleep. And that didn’t work. And so I tried a little bit more. And pretty quickly I got behind the eight ball, and I got to the point where I had to admit that I needed help. And so I started going to the VA and, um, you know, it it took some time, but I promised them that I would be the best patient they ever had. I did what they asked me to, and I did get better. And, uh, part of what I realized as I went through that is that I couldn’t be alone in my experience. And so I spent six years writing a book called From Service to Success. And, um, so I’ve spent a lot of time trying to reach out and and help veterans, um, find a path forward and, and, um, admit when they need help and helped them find a path, uh, between the VA and some of their personal, um, mindset issues that they can find, uh, success and happiness.

Lee Kantor: So was writing that book therapeutic for you? Was it good to get it out of your head and into into, uh, you know, uh, paper where that it was?

Bob Taylor: Yeah, it was, um, it was valuable to me because it it helped me really understand where I came from, where I was going. And it also was very beneficial because when you have something that is kind of higher than yourself, greater than yourself, It gives you a greater sense of purpose. And, um, in writing that book, I was focused on, you know, what could I say? Or what could I do to help other people? And it’s been extremely rewarding. Uh, you know, it hasn’t been read by millions, but it’s been read by thousands. And, uh, I’ve, I’ve received some very heartwarming, um, responses from some of the readers that, uh, that they’ve been helped. And that’s really if just one person said that to me, it would have been enough. So I’m I’m very blessed with that.

Lee Kantor: So what do you need more of? How can we help you? Do you need more, um, kind of workers for the different companies you’re working with? You want more people to get Ahold of the book? Um, you need more clients. What could we be doing to help you?

Bob Taylor: I’d be. I’d be very happy if people would, um, would reach out to find a copy of the book. It’s available on Amazon. I don’t make any money on it. Um, but if they could reach out and find a copy of, uh, from Service to Success and get it into the hands of a veteran that they think might need it. Uh, that would make me really happy. Um, you know, if someone wants to learn about our business and go on our websites for Alliant Healthcare products, for Medsurge, or for Alliant Biotech and learn about what we’re doing and express that interest. I’m always open. I always enjoy talking to people and and trying to help.

Lee Kantor: And are you available to speak about the book as well? Do you ever do any speaking engagements?

Bob Taylor: As a matter of fact, you know, I when I first launched the book, I, I did like 30 podcasts and, and learned all about that. But um, on um, I get into demand on uh, Veterans Day mostly, or some, you know, some, uh, uh, 4th of July or Memorial Day. Uh, but I’m speaking to a group of, uh, several hundred people here in, uh, on Veterans Day this year, and, and, uh, hopefully I’ll have some, some words that, uh, can help people.

Lee Kantor: Well, Bob, thank you so much for sharing your story today. You’re doing such important work, and we appreciate you.

Bob Taylor: It’s my pleasure. And thanks for reaching out. And, um, like I said, if if what I, um, wrote about or what I say can can help anyone, it is is absolutely my pleasure. And, uh, in my hope.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Veterans Business Radio.

BRX Pro Tip: Focus on Motivation Rather than Resistance

October 7, 2025 by angishields

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BRX Pro Tips
BRX Pro Tip: Focus on Motivation Rather than Resistance
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BRX Pro Tip: Focus on Motivation Rather than Resistance

Stone Payton : Welcome back to Business RadioX Pro Tips. Stone Payton, Lee Kantor, here with you. Lee, what are a couple of tips or things that have worked for you when it comes to dealing with resistance?

Lee Kantor: Yeah. I think it’s that your mindset is so important when you’re doing anything. And to me, it’s better to focus in on motivation or positive movement rather than resistance or negative movement. So you want to be moving forward, not backwards.

Lee Kantor: And this is really why we work so well with business coaches, because business coaches are constantly working on today forward and they are not looking backwards. And it’s so easy to obsess about what’s holding your prospects back, the hesitations, the objections, the roadblocks.

Lee Kantor: But here’s the secret energy follows attention. If you focus on motivation instead of resistance, you’ll move faster. You’ll sell smarter. Focus on objectives, not objections. Instead of picking apart every fear or objection your prospect has, get curious about what their goals are. What are the outcomes they desire? Ask what’s most important to you in solving this? What change are you hoping for?

Lee Kantor: Motivation is what fuels decisions. Find it. Build your pitch around it. Resistance drags you down. Motivations pull you forward. Focus on what actions are driving you, and you’ll find more yeses, more satisfaction, and a lot less struggle in your day.

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