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Marlon Williams with Atlanta Blockchain Center

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Atlanta Business Radio
Atlanta Business Radio
Marlon Williams with Atlanta Blockchain Center
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Marlon Williams is Founder at Starter Labs & Atlanta Blockchain Center.

He’s fluent in too many jargons to list. He was fortunate enough to study business and software, and he love the business of software…although the retired suits in his closet reek of a decade’s worth of hardcore networking and telecommunications experience as well.

So far, life has led him to the wonderful world of bridging technology, business, creativity, and innovation in ways that guarantees less sleep than most. It has also led him to become engaged in and supportive of community efforts to help bridge the digital divide and bring communities of technology executives together to vent.

Connect with Marlon on LinkedIn.

What You’ll Learn In This Episode

  • About Atlanta Blockchain Center
  • Atlanta Blockchain’s educational events around blockchain, crypto and Web3
  • About their upcoming cohort and how to apply

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by On pay. Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:25] Lee Kantor here, another episode of Atlanta Business Radio, and this is going to be a good one. Today on the show we have Marlon Williams. He is the founder of Starter Labs and Atlanta Blockchain Center. Welcome, Marlon.

Marlon Williams: [00:00:39] Hi, Lee. How are you?

Lee Kantor: [00:00:40] I am doing well. I am so excited to get caught up. What’s new at Atlanta Blockchain Center?

Marlon Williams: [00:00:47] Oh so many. Where do I start? Well, first, I think we have just been very busy at work with our incubator, which is the only blockchain, crypto and Web3 focused startup incubator in Atlanta. And over the past 18 months, we have incubated now 20 companies, all Atlanta based founders, by the way, and the mission behind that is to help show the rest of the world that Atlanta isn’t just a consumer of products in these emerging industries, but also creators and builders are here as well. So that is one of the biggest accomplishments that we’ve had since our grand opening. In addition to our events. I’m not sure if you recall, but we have educational events around blockchain, crypto and Web3 every single Thursday. So there’s over 100 plus events that we’ve done and the only Thursdays that we’ve missed, I’d have to admit, is Thanksgiving. But other than that, we literally have been delivering educational events to the entire Atlanta ecosystem. Free food. It’s open to everyone. Free drinks every single Thursday for a year and a half.

Lee Kantor: [00:02:12] Now what? Um, for the people who aren’t familiar, can you share a little bit about your vision and why it’s important to you to put Atlanta on the map when it comes to blockchain, and really invest in the infrastructure and the ecosystem that creates thriving companies that are, you know, need incubation and acceleration and partners and, you know, all that other good stuff that a good community leader is in charge of. Can you talk about kind of the overarching vision and mission?

Marlon Williams: [00:02:41] Yeah, I’d be happy to, but in order to understand that, I need to share a little bit about my parent company, which is Starter Labs. That’s the parent company of Atlanta Blockchain Center. So Starter Labs is a R&D research and development software company. We’re based here in Atlanta now. I moved it from Miami. And what we do is build various products in blockchain, specifically products that are at the intersection of fundraising and launching companies. So you can think about the core product offerings at Starter Labs as something of a kick starter in the traditional sense, the crowdfunding platform fundraising platform for blockchain. So I launched that project, uh, that product several years ago, and it was quite successful to the point where it became the number one crypto launchpad in the entire industry and facilitated over 60 different launches of of companies, uh, with $45 million in funding in crypto funding. And the majority of these founders had never met. It was completely virtual. This was at the height of the pandemic. Um, so my, um, my desire sort of shifted into wanting to apply a lot of that value to founders that I have met and that I know in real life, but particularly founders that are, uh, are affected by the current distribution of venture capital funding. I’m not sure if you know Lee, but in 2021, out of the 330 plus billion dollars of venture capital funding that went to startup founders, only 1% went to, uh, uh, diverse founders. So if you’re a woman, if you’re black, if you’re a minority building in this, uh, in this, you know, tech world, uh, venture capital isn’t your friend. So part of the mission of the Blockchain center is to utilize the strength of, uh, Starter Labs fundraising ecosystem to help identify minority builders. Um, and in the space that want to build in crypto, blockchain and Web3 to get them funded. And make a difference in, in their lives and and just change the world. And you know, we really would like to reduce that significant gap and venture capital fund distribution. And that’s a huge part of what we do now.

Lee Kantor: [00:05:48] Um, as, as, you know, having that kind of full time job, making all that happen for your clients and growing those businesses and then saying, oh, and my side hustle is I’m going to build this, you know, Atlanta Blockchain Center. That’s going to be kind of a place where these folks can gather and, um, you know, kind of create collisions and help each other and just get kind of their foot in the door. That in itself is a noble mission that takes, um, you know, so much energy and time and resources to pull that off. Can you talk about how, um, kind of you’re managing both of that because they both seem like full time jobs.

Marlon Williams: [00:06:34] You got that right. Well, you know, I’ve, uh, I’ve now 23 years of experience in software startups. Um, my very first startup was in 2003. And since then, I have built a lot of different companies around, uh, various industries, from health information technology to telecommunications, contact center, social. Um, I’ve just sort of developed this knack for building things, uh, building software in various industries and juggling multiple things at once, uh, sort of becomes second nature in my role today. So it doesn’t feel overwhelming. But you’re right. It’s it’s certainly two different, two different, uh, jobs altogether. One is, um, tasked with identifying, um, the next up and coming companies that are going to be disruptors and helping them get funded. The other is similar in that it’s also identifying, uh, up and coming builders and founders, but it’s much more mission driven because, you know, that’s the physical component of it. We, um, we have a community of individuals who come by the center every single week that, you know, if they’re looking for engineers, uh, to help them build or marketers or just to network with like minded individuals, we’ve sort of built a solid community around, um, the blockchain center and everyone see, uh, agrees with, um, our pursuit. Right. Which is Atlanta has so much to offer and is one of the most diverse cities in this country. And here’s a an industry where a mass generation, uh, a mass transfer of generational wealth is occurring. Yet there wasn’t a serious effort to educate the people around this technology and one of the most diverse cities in this country, it wasn’t a serious effort to. Um, to nurture talent around building products and services that are going to be, uh, defining the way that we work and play in the future. Uh, so everyone. Realizes that, you know, this need existed and we all kind of congregate around that. So. To me. Although they are two separate, um, companies, they’re very much. Uh, aligned with each other, so that makes it extremely easier to manage.

Lee Kantor: [00:09:43] Now, are you finding that people are, um, looking for opportunities to play on the blockchain and to to build businesses in and around the blockchain, especially, you know, those underserved groups that you mentioned that you’re that’s important to you? Are they kind of raising their hand and saying, you know what, I want to learn more about this. I think there’s opportunity there, uh, for people like me.

Marlon Williams: [00:10:11] Oh, man. Absolutely, absolutely. You know, um. You’d be you’d be surprised at sort of how many people are actually interested in this. I was just having a conversation the other day, uh, about why I personally believe the financial sort of speculative nature of crypto was the perfect, um, use case to capture everyone’s attention. Um, to demonstrate the capabilities of blockchain. Uh, because when you’re talking about finances, you know, and riches and all these other things, that gets people’s attention, right? Um, so that captured a lot of people’s attention. But what that is resulted in is further curiosity as they start learning about blockchain coming in from the crypto side, hearing about the wealth and the different, you know, um, sort of self-sovereign nature of it, but realizing that as they learn more and more that the underlying technology is transformative. So we meet people all the time, every single week who are coming to learn because they were, uh, attracted to the financial speculative nature of it. But as they, um, continue to learn and come to more sessions where we talk about the underlying tech and not just the financial applications or speculative applications, it sparks the curiosity even more and creates more and more interest. Um, so, you know, it starts with the attraction to finance, but it certainly, um, expands into, oh, wow. So I could own my own music, uh, and control who gets to listen to it or, you know, uh, get paid royalty automatically through this technology and not have ten middlemen to go through, uh, giving me a tiny piece of the pie.

Marlon Williams: [00:12:27] And so, you know, that’s that’s usually how it it unfolds. And I’ll share a quick stat with you, too. I mean, more than half of, um, we worked with Coinbase over the last quarter quite a bit. We held an event in Atlanta called the Crypto Town Hall, and it was myself and the chief policy officer of Coinbase, former mayor, um, Keisha Lance bottoms, and one of the majority floor leaders for the for the state of Georgia, all on the panel talking about crypto, right. And what it means to Georgia. And in that, we revealed that more than half of Americans heard about this technology, right. And they’re extremely interested in the technology. And it’s only going to increase continue to increase over time. Um, and in, in the, in the state of, uh, Georgia alone, you know, we have. It’s about 70. Um, I believe it was 70 plus percent or so of the the the the mining, the power for power for some of the miners here, uh, in the country is generated out of, uh, out of Georgia. And there’s some other interesting stats around blockchain and crypto and the state of Georgia that. Or are given hints that this industry is slowly growing and shouldn’t be ignored.

Lee Kantor: [00:14:02] And it’s it’s like you said, the, you know, maybe crypto or NFTs kind of get you interested, but the, uh, the growth, I think ultimately is going to be leveraging blockchain in, in more mundane places. You know, it’s going to. Right. Like it. You know, the headline might be crypto, but that’s not going to be kind of the nuts and bolts of how people are going to be using blockchain.

Marlon Williams: [00:14:30] Absolutely, absolutely. And and again, in a city like Atlanta where it’s so diverse, I mean, the, um, some of the stats around diversity, you’d find that, uh, college educated, uh, black Americans or much more interested in, um, crypto than their counterparts. They believe that it will have a positive impact on society, um, especially in a society where they feel they were negatively impacted by the current financial system. Um, that’s that’s one segment of the population. If you go to, uh, logistics providers, there’s, uh, a lot of individuals looking at how blockchain could transform their operations by increasing efficiency and transparency speed. Um, that’s another end of the spectrum. I gave a hint about, you know, musicians and how blockchain could disrupt that industry. That’s another aspect. I mean, the technology applies to all sorts of situations, from social impact to enterprise efficiencies to creating, um, you know, much more efficient world. And in various businesses, it’s just so transformative. And I, you know, I’m still shocked at why more centers like the Blockchain Center don’t exist across this country, right? There’s just not another technology that is as transformative as this. And of course, I’m biased. Uh, in in today’s world, you know, maybe several decades ago and prior. But in today’s world, I don’t think so. The AI is up there, but. Right.

Lee Kantor: [00:16:30] I think it’s one of those things where when something when people don’t understand it and it and they the part they, they even just kind of superficially heard of it sounds like it’s out there and speculative. Um, you know, they kind of lump the whole thing in there together. But I don’t think people understand that blockchain in the supply chain is real and functioning. And, um, it’s it’s just part of the thing. It’s like when in my background is in marketing. So when, you know, the web stuff and the internet happened, that was like a thing. And you’d have to say, this is internet marketing or, you know, and then it just became marketing because it was in everything or, or, you know, technology used to be a separate thing. But now every company is a tech company. I mean, everybody is. So I think it’s just a matter of time. And, and each iteration of these kind of new things, that time distance is shorter and shorter. You know, it doesn’t take as much time. I don’t think blockchain to be ubiquitous as it did, you know, for the internet or web or, you know, some of the earlier technologies.

Marlon Williams: [00:17:40] They are completely, completely. And it’s scary. It’s just getting faster.

Lee Kantor: [00:17:45] Right? And that’s the ironic part. I mean, all of this stuff makes things faster. Ai makes things faster, blockchain makes things faster. And it just especially older people have a hard time, you know, they don’t like change to begin with. And then the speed of which things change is just shocking. I saw somebody posted a list of like, um, businesses that were that started within the last 20 years. And it’s like every single web business you’ve ever heard of is on that list. And that’s just 20 years ago, you know?

Marlon Williams: [00:18:20] Oh, yeah.

Lee Kantor: [00:18:20] So it’s it’s just a matter. It’s not an if. It’s a matter of when, uh, when all this becomes ubiquitous and, and and this thing that you’re having a hard time educating and selling in, that people will be just like, oh, yeah, you know, where has this been? You know, they’re going to be, you know, wishing they had started earlier.

Marlon Williams: [00:18:41] Oh, yeah.

Marlon Williams: [00:18:42] Absolutely, absolutely. And, you know, in the meantime, we’re going to continue to work and build. Uh, and that’s what I love. I love, you know, being heads down. I’m not too much of a public facing individual. I know I’ve had to adapt to to that over the, over the years as my role increased from sort of like a behind the scenes builder to, uh, to someone who is also forward facing and interacting with, with clients and so forth. But I enjoy being the underdog. I enjoy building, um, you know, quietly, uh, into the future and, um, wait for it to dawn upon us, uh, only to, um, confirm that we were we were ahead. So I’m personally excited about the, uh, the work that we’re doing here in Atlanta. I think the, you know, um.

Lee Kantor: [00:19:43] Are you finding collaborators and partners? Um, is this because I know that was part of why you came from Miami to here was to to kind of plug into this ecosystem here. Has this been welcoming? I mean, what do you need more of and how can we help you?

Marlon Williams: [00:20:00] It has certainly been, uh, very welcoming, uh, overall. Right. And there are certain and certain pockets of, of Atlanta that are still apprehensive to block blockchain. And I think they’re going to continue to be until they’re forced to, uh, to react. But for the most part, the wider ecosystem has been very supportive. Um, especially places like Atlanta Tech Village with, with Ali Marriott and others, not so much. But, um, you know, again, sometimes we have to, uh, we have to demonstrate to others what they, they don’t know that that’s that’s been beneficial to them. Right? Kind of leading them into the future. Um, despite not knowing that, you know, it’s to their benefit in a large part of what we, we have been doing is, is, uh, is is like that.

Lee Kantor: [00:21:03] Now. So right now you a cohort just finished or you’re starting a new cohort. What’s going on now with the incubator?

Marlon Williams: [00:21:12] We’re in the middle of one now. Uh, and that one’s going to end. Um, end of Q1 and, um, you know, Q2 or Q3, depending on how many applications we get, we’ll be starting our fifth cohort.

Lee Kantor: [00:21:27] And so people can apply now. Right? Or they they have to wait.

Marlon Williams: [00:21:32] They can apply now. So if anyone wants to build they have an idea or they are building around blockchain, crypto, Web3, they can go to Atlanta Frame.io and apply to the incubator. Uh, we will assess the application. If we think that there’s something substance we can help, um, we will accept the application and they’ll start in the next cohort. Now, all of these, for now, we’ve been doing is all of all of these, um, these founders, all of their work culminates in a pitch fest, an annual pitch fest where at least one of them will win. Um, will get a check for $25,000. And, um, you know, we we anticipate increasing that, particularly during the bull market when there’s a lot more capital flowing in the space. So our goal is to fund almost every company that’s gone through our incubator in some capacity. But, um, you got to. You got to be serious. You know, you got to be serious about your idea, and, uh, we’ll we’ll assist in, um, some go to market strategies to building, development, coding, etc..

Lee Kantor: [00:22:47] So do you have to know how to do this, or can you come in there with an idea on a napkin? Like what? What level of an entrepreneur are you looking for?

Marlon Williams: [00:22:56] Yeah. You got to know how to if you if you if you don’t know how to build a product, you got to know how to, you know, build the business right and find people to help you build a product. But, you know, we’re not looking for just, um, idea folks. You know, I think there’s a place called ideas. Com for that. But in all seriousness, we’re, we’re we’re looking for people who are have already started on something, um, whether or not they have a product, but they’re, they’ve probably incorporated the company. They have a white paper, uh, developed. Um, they’re in the first stages, but they’re taking action, you know, taking action, doing something not simply ideating. So we prefer execution oriented, action oriented, uh, founders then than not.

Lee Kantor: [00:23:51] And then regarding the coding, is this something that I got to be, uh, Coding Ninja or is this something that I can learn how to better code? Like, what’s the technical background?

Marlon Williams: [00:24:04] I think it varies based on the actual product. But, you know, if you’re, um, if you’re not a coder, you should be pretty darn good at, uh, the non-technical aspects of starting a, um. A business and we could help you with, you know, resources for coders and designers and so forth if needed. Um, if you’re a coder, great, because coders can usually execute on the ideas that they have.

Lee Kantor: [00:24:33] So and do you still have the, um, co-working space?

Marlon Williams: [00:24:38] Oh, yeah. Yeah.

Marlon Williams: [00:24:39] There, uh, you get to meet with, uh, with us at the co-working space twice a week, and we, um, hashed out all the details of your startup. Uh, you also get, uh, free access to the co-working space in perpetuity as you become what we call an immutable founder, which is immutable in the context of blockchain, just means that it’s unchangeable. It’s forever, basically. So for us, all the founders that we accept are immutable founders. And you get an, uh, unlimited access to co-working space. Come here. You can, you know, sleep here, you can work here. You can just becomes yours to build.

Lee Kantor: [00:25:23] And then um, any you mentioned that 20 companies have gone through. Has anybody gotten funding?

Marlon Williams: [00:25:31] Yeah. Uh, in the last pitch fast, uh, fan funder, um, got a check for 25 K, and we have been helping them with, um, another potential raise. So they should be raising some additional funds sometime this year and in our next pitch fast, which is currently slated for late May, early June. Uh, another one of the founders are going to get a check. Um, and we’re also going to be helping, uh, helping them in others with funding this year. So we should see a lot more funding activity over the next, uh, 24 months for companies that have gone through our incubator.

Lee Kantor: [00:26:15] And I can’t emphasize enough that the blockchain center, this is industry agnostic. This is going to touch every industry. Like. So it doesn’t matter if your idea is in anything, you should be considering the blockchain center as a place to incubate it because it’s going to involve the blockchain, whether you accept that today or not.

Marlon Williams: [00:26:37] Absolutely. That’s right.

Lee Kantor: [00:26:40] So, uh, thank you so much for sharing your story and doing the work you’re doing is so important to the community. And I really hate that. You know, it’s one of those best kept secrets. There’s no reason that everyone shouldn’t know Marlon Williams and the good work he’s doing at Starter Labs in Atlanta, Blockchain Center. And I hope everybody invest some time into checking them out at Atlanta. Canijo going by there, going to one of the events. It’s very important for the Atlanta business community and the tech ecosystem as a whole to have Marlon be part of it. And thank you so much, man. I really do appreciate it. You’re doing important work.

Marlon Williams: [00:27:20] Thank you Lee. Thank you. And thank you, Atlanta Business Radio. We appreciate it.

Lee Kantor: [00:27:23] All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

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Jeffrey Rohrs With ActiveCampaign

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Atlanta Business Radio
Atlanta Business Radio
Jeffrey Rohrs With ActiveCampaign
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Jeffrey Rohrs, VP of Brand Marketing at intelligent automation provider ActiveCampaign, is a creative, strategic, and experienced marketing leader with a passion for collaboration, innovation, and building dynamic brands in today’s fragmented media landscape.

He is an author, recovering attorney, bacon-lover, and Clevelander-at-heart. He has served as Chief Marketing Officer at Tendo, Filo, Jobvite, and Yext as well as VP of Marketing for Salesforce and ExactTarget.

Connect with Jeffrey on LinkedIn.

What You’ll Learn In This Episode

  • About ActiveCampaign and his role.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by On pay. Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:24] Lee Kantor here, another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Jeff Rohrs with ActiveCampaign. Welcome.

Jeff Rohrs: [00:00:43] Thank you Lee, great to be here.

Lee Kantor: [00:00:45] I am so excited to learn what you’re up to. Tell us about Active Campaign. How you serving folks?

Jeff Rohrs: [00:00:50] Yeah. So we help small teams power big businesses with intelligent marketing automation. Essentially, our platform enables companies to integrate with existing systems, whether they’re point of sale, whether they’re informational customer data, etc., so they can power more personalized, relevant and timely messaging at the moment that mattered. So some customers come to us and they use us for basic email marketing, but our vision is to always help them graduate up to, uh, increasingly better, more efficient, more agile kind of uses that are automated and working while they sleep. And that just simply allows those businesses to develop better relationships with customers, more responsive relationships. So if you’re signing up for a newsletter or if you’ve purchased something, you’re getting those responsive emails right away, regardless of the time of day. And it also enables you to kind of nurture folks and do communication strategies that drip out the information that you want about your business over time, so that you have a more educated customer base who is more appreciative and embraces the totality of what you offer.

Lee Kantor: [00:01:55] So what is kind of the sweet spot for your ideal client? Because I would imagine that, you know, every size business needs help in this area.

Jeff Rohrs: [00:02:05] You’re absolutely right. And our sweet spot, it really falls on that small teams piece of our message. We find that a lot of marketers, entrepreneurs, they might be multiple hat wearers. So we could be dealing with somebody who is a solopreneur, right? They’re the only one in their business on up to kind of the mid-market, where you might have a team of five, ten, 20, 30 folks, but inevitably they feel smaller than they really should be. They’re underfunded. They’re understaffed. They need to do more with less. And so we really kind of operate in that area across all different types of verticals. So we have customers in real estate, customers in franchising and multi-location, customers in health care and food service and e-commerce and education. So it’s it’s great to have a flexible platform because it suits many types of business applications. And with both the intelligent marketing automation platform and our CRM, we can do a lot of great things for folks as they look to grow their business.

Lee Kantor: [00:03:02] So when you’re saying small teams, so like the solopreneur, this isn’t a good fit for.

Jeff Rohrs: [00:03:09] No, it is actually a good fit. We’ve got a lot of folks who are, you know, the chief cook and bottle washer of their operation. Right. They’re interested in growing a business. It could be somebody who’s a content creator. We’ve got folks who operate yoga studios and other types of businesses where there are not a lot of employees. And the reason it’s great for them is because they can invest the time on the front end to set up the types of communication, cadences and integrations that power the different communications via the automation platform and just let that run their business, dipping in when they need to do new types of promotions or they have new types of offerings. Um, and then also we have a great and a very vibrant partner community who can offer services as well. So as the business grows, it might be growing in terms of revenue, but maybe that entrepreneur does not want to grow it in terms of employee count. They can look to hire help, uh, from our community as well. Uh, and then if they get to the point where they do want to add staff, um, we’ve got, you know, a number of certified consultants around the globe being a company that services, you know, uh, customers in about 170 countries worldwide.

Lee Kantor: [00:04:21] So let’s kind of drill down and, and help that entrepreneur that, that, uh, hypothetical yoga studio, uh, entrepreneur. So you’re, you know, you had this dream, maybe you work corporate and you say, hey, I’m going to open a yoga studio. So now I’m all in. I’m a yoga studio operator. And I realized pretty quickly that, um, in my head, I was spending a lot of time doing yoga and helping people with yoga and sharing my love and passion about yoga. But in reality, I have to get people in the door. So now I’m also a marketer, and maybe that’s not my, you know, go to skill set. How would I kind of leverage active campaign? Like what would you do on day one when you decided to open up your shop and, and to build out some sort of a marketing plan, leveraging all that active campaign has to offer?

Jeff Rohrs: [00:05:17] Sure. So you open up those doors. We’ve got a free 14 day trial, and we will onboard you with personal one on one training to basically set up the first types of email or other communications that you need to have going out to get your business underway. And that could be that you’ve got a website that you are perhaps selling subscription or memberships, and what you need is via whatever platform you’re using for the membership component. You need it to integrate with active Campaign to power those communications that confirm your membership, that then perhaps put you on a multi-touch kind of campaign to educate you about what to expect in your first visit to the studio, as well as how often you may want to come and what other services there are. So what we find is that when you’re that type of an entrepreneur and you’ve got that level of commitment, folks are pretty, pretty savvy as to how they want to communicate. And so those one on one trainings, combined with other educational things we do, like we have traveling study halls in cities around the globe where our customers and partners get together with our trainers over 1 or 2 days and actually get their hands on in the platform, learning how to do more and more sophisticated things with active campaign.

Jeff Rohrs: [00:06:35] But it starts with that first email. It starts with that first integration. Those are the keys to marketing automation. The integration is the heart and soul of it, right? So you integrate active campaign with something, let’s say a point of sale system. Now, something that happens in that point of sale system can trigger an email. That data from the point of sale system goes into your customer database. You begin to build a profile on which you can then trigger different messaging. So as that sophistication goes up, the training and the opportunities the individual has to learn increases. Well, some folks tend to outsource that. Maybe it’s a small family business and they want to have a brother or a sister or a son or a daughter, a husband or wife do that work. We often see that. But as the company gets bigger and they begin to hire marketing talent, that becomes a more specialized. And then we also see, as I mentioned before, partnership uses. So it’s an extremely flexible platform in that regard. It really depends on where the individual is in terms of their abilities and and whether they want to handle that stuff on their own.

Jeff Rohrs: [00:07:38] We find with a lot of kind of those savvy solopreneurs, they want to they want to get their hands on it because they want to control the messaging out of the gate. And then as it grows, they want to hand it off, and they want to automate more and more so that the business is running, you know, while they do the things they love. And that’s ultimately what marketing automation should do. It should make more time for the things you love, whether that’s, you know, surfing in the case of our customer, boat surfing, yoga, um, you know, that’s very much what he likes about, uh, having active campaign is it gives him more time on the waves, more time with his customers and the folks that he’s teaching how to surf. We’re teaching yoga. Um, for others, maybe they want more time in their business, uh, for strategy or training employees. So it’s really up to them. But the sky’s the limit when it comes to marketing automation, because as you add more systems, that’s more data. And data is just gold today to power those personalized communications.

Lee Kantor: [00:08:33] Now, do you still feel that email marketing, uh, should be, if not at the heart of but a large part of, uh, small to midsize business owners marketing?

Jeff Rohrs: [00:08:44] Absolutely. If it’s not, you are behind. Um, I have been in the email marketing industry now for, uh, over 25 years, and I used to do a presentation in the late 2000, uh, 2000. So probably like 2008, 2009 that I could still give today verbatim about email is dead. And what I would show people is articles from every year, and I could do it from every year since then to today, where somebody is declaring that email is dead and it’s not. It is the for many people, it’s the silent driver of the majority of their online revenue and their communications. And the reason is it is extraordinarily affordable. It is something that everybody has access to and checks, and it is not subject to the whims of ownership, as we’ve seen, perhaps with Twitter, where you have an owner come in, change the rules of the game, and now all of a sudden, people’s engagement dries up and they’re left holding the bag going, well, how do I reach my customers? Well, with email, you’re building a database of subscribers that’s an owned asset. The more subscribers you have, the more people you can reach, the more amplification you have and the more business opportunity you have. And so one of the cold truths of the last few years, I’ve seen many social media mavens who kind of shoot, you know, kind of, uh, eschewed, uh, email for other, you know, newer channels, kind of have the cold realization that they should have been building email lists, and now they are they’re going back to that. Well.

Lee Kantor: [00:10:17] Yeah. That’s something that I always recommend to my clients, is that you want to own kind of the ability to communicate with the people important to you. All these third party apps out there, um, that are encouraging you to create content and share stuff and build the following. At some point, they’re going to charge you to reach those people. And even if they’re not charging you right now, you’re not reaching the totality of your people that you’ve spent all this time and energy and money in, in putting on this platform. All you’re doing is helping them. Something a long time ago told me, if it’s free, then you’re the product and so on. All these on all these platforms, you’re really helping them get advertising dollars. You are the content for them that they’re making money off of you, and you don’t have any control over the people that you’ve been building up as followers unless you write them a check.

Jeff Rohrs: [00:11:20] You’re absolutely right, Lee. And that’s one of my favorite quotes in business. Uh, and I actually wrote a book ten years ago called Audience Marketing in the Age of Subscribers, fans and Followers. And it was all about this. It was about the fact that there are different types of audiences depending on the channel you’re in, and you need to understand when you’re building something on someone else’s land. That’s what happened with Twitter. That happened with a lot of different social media channels that ebbed and flowed. But if we look across the last 25 years, what has remained steady, the ability to go to a website, the ability to search and the ability to send and receive email now, we’ve added additional channels over those years. One of the ones that is now central to our lives is text messaging, right? Sms has grown dramatically. It has not eclipsed email when it comes to the communications around, let’s say, e-commerce discounts, subscriptions, newsletters, etc. but it is a critical cog in the machine and one that again, you can power with marketing automation when it’s the right channel to communicate. But you’re you’re really hitting around this important idea of owned audiences, which is what email is, which is what a base of of of text messaging, SMS subscribers is. And it’s actually kind of the foundation of a big event that we’ve got coming up for Leap Day, where we’ve linked arms with a lot of other, uh, B2B software providers in the industry, uh, to create an event that’s going to help, uh, customers and businesses of all sizes learn how to make more time.

Lee Kantor: [00:12:50] So let’s dig into this Leap Day extravaganza. That active campaign is, um, kind of headlining. Uh, tell us about the event and some of the partners, uh, and what what a person can expect.

Jeff Rohrs: [00:13:05] Yeah. So it is called the Active Campaign Leap Day Extravaganza. And it’s brought to you by Active Campaign Calendly. Uh, gold cast and the juice and calendly is synonymous with time because they are a calendar application that allows you to get much more efficient with scheduling by enabling people who want to schedule time with you to access your calendar. Gold cast is the platform for this virtual event, and the juice is a great B2B subscription. Uh, that. If you’re interested in B2B content about marketing, I highly recommend subscribing to them. The reason we’ve all joined together is like our customers and our partners. Everybody’s being asked to do more with less these days. And so that drive towards efficiency and productivity means that Leap Day is really the perfect day to be reflective on this, right? What is this year give us? It gives us 24 hours out of the blue. When you really take a step back and think about that. That’s kind of crazy in a modern society that every four years we just have to throw another day on the calendar in order to catch up. But we thought about it in, in a different way, and that was one of the promises of active campaign is efficiency. That’s intelligent marketing automation. Automate things so that you have more time.

Jeff Rohrs: [00:14:13] And so instead of doing a usual run of the mill conference, we’re pulling together all of these customers, all of these speakers, all these sponsors, and every single one of the sessions. All of this is for free, by the way, is going to be about how to make more time leveraging technology, strategy or process. And so there will be technology providers showcasing how you use their tools. We’ve got an author of a new book called Time Boxing about doing one thing at a time. Well, we’ve got great speakers from across the marketing universe, and this is 29 hours straight of content on February 29th. And the way we pull that off is the magic of time zones. So we are running effectively for your listeners from 4 p.m. eastern on the 28th of February until about 8 p.m. eastern on the 29th of February. And if folks want to register, it’s totally free. They just go to leap, Leap Day, dot live forward, slash Atlanta, and you can go ahead and register there. Folks from around the globe are going to be participating. And we’ve got content for entrepreneurs, marketers, folks who are interested in improving their career, interested in improving their SEO, their email, their marketing automation, their events. There’s something for everybody who is an entrepreneur or a marketer.

Lee Kantor: [00:15:28] So, um, how am I going to consume this content? Is this something that if I don’t if I miss it live, I can get a replay? Or is this like a perishable that, hey, you, you better be there or you miss out?

Jeff Rohrs: [00:15:40] Uh, thank you for asking that question. Because in putting it together, the last thing we wanted to do was convey that you got to sit there for 29 hours straight. Now, I’m crazy enough to do that, but I got to make sure this thing comes off without a hitch. Uh, but folks are welcome to dip in and out throughout the, uh, the broadcast on the 28th and the 29th. And then we will be making it available on demand through the end of March. Uh, and that provides everybody with a chance to find the content that is of interest to them and participate in it and, uh, and ultimately get the value that hopefully they find several things that are going to help them be more efficient this year. I should note, though, that the benefit of participating in the live event is that many of our sponsors, many of our speakers, are going to be participating in the live chat. So they’re recording sessions, but they’re going to be in the live chat there to answer questions. And each of our sponsors is creating virtual booths so that, as folks say, oh, that’s interesting. I want to learn more. They don’t have to go search for it on the web. They can just move on over to the booth and they can ask and answer those questions. We’re also providing for our community of of customers and partners, uh, a help and education area, so that we can answer their questions right away. So it’s going to make for a really fun, uh, 29 hours, uh, of content. But yes, it will be available on demand and all of it for free.

Lee Kantor: [00:16:58] And if somebody wants to learn more about active campaign, where should they go?

Jeff Rohrs: [00:17:02] Yeah. For active campaign, just go to active campaign.com. As I mentioned at the top, uh, we offer two week free trial for new customers. You can come in, sign up, you’ll get, uh, one on one introduction to the platform and learn about it over those two weeks. And our folks will do their best to show you how it can benefit your business. And if it’s for you, great. If it’s not, we understand. And, uh, the the leap Day extravaganza is for customers, partners, and anyone doesn’t have to be a customer or partner. And again, that’s at Leap day dot live forward slash Atlanta.

Lee Kantor: [00:17:36] Good stuff. Well thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Jeff Rohrs: [00:17:42] Thank you very much and I hope you have a great day.

Lee Kantor: [00:17:44] All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

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Patrick Dierberger With The Federal Reserve Bank of Atlanta

by

GWBC Radio
GWBC Radio
Patrick Dierberger With The Federal Reserve Bank of Atlanta
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Patrick Dierberger is an assistant vice president in the Financial Management and Planning (FM&P) Department at the Federal Reserve Bank of Atlanta, responsible for financial management, accounting, and duties associated with the Bank’s financial reporting.

Working at the Atlanta Fed for 20 years, he previously held positions in the Payor Bank Services, Treasury Check Processing, Check Administration, and Unisys Information Security. He holds a bachelor’s degree from Auburn University and has completed executive development programs with Harvard University and The Wharton School.

Connect with Patrick on LinkedIn.

What You’ll Learn In This Episode

  • His new position as board chair
  • His favorite leadership moments as a board member
  • Where he sees the organization going in the coming years
  • Where his personal career is going, etc.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia, it’s time for GWBC Radio’s Open For Business. Now, here’s your host.

Lee Kantor: [00:00:18] Lee Kantor here, another episode of GWBC Open For Business. I’m so excited to be talking with today’s guest, Patrick Dierberger with the Federal Reserve Bank of Atlanta. Welcome, Patrick.

Patrick Dierberger: [00:00:33] Thank you, Lee. I’m glad to be here.

Lee Kantor: [00:00:36] Well, the Federal Reserve Bank of Atlanta, that is an awesome place. Do you mind explaining for folks a little bit about what the Federal Reserve Bank of Atlanta does and how it fits into, you know, kind of the United States economy and business world because you hear about it a lot, but people probably haven’t talked to anybody with them before.

Patrick Dierberger: [00:00:58] Absolutely, Lee. So, thank you for the opportunity, first of all, and great to be here. The Federal Reserve Bank of Atlanta is the reserve bank for the Southeast section of the United States. We are responsible for the monetary policy, economic well-being of the Southeast economy. Part of our job is to ensure that we are monitoring what’s going on in the economy throughout the region, which is a large region. Our footprint is all of Georgia, all of Alabama, Florida, parts of Tennessee, Mississippi, and Louisiana.

Patrick Dierberger: [00:01:34] So, we’re just the Sixth District part of the Federal Reserve System. So, we’re one of 12 reserve banks across the system, but our job is to monitor the economy for the Southeast. My job specifically is I’m the senior procurement officer for the Sixth District, so my job, my responsibility for our strategic sourcing function as well as our supplier diversity program.

Lee Kantor: [00:01:57] So, people hear about the Fed is raising rates or lowering rates, you’re part of that kind of world, right? You’re giving your input about what’s happening in your region so that the Fed as a whole can kind of make an assessment of where the economy of America is going. Is that part of what’s happening?

Patrick Dierberger: [00:02:16] That’s part of our responsibility, yes. And, again, I preface this by saying all my comments are just my personal views. They don’t necessarily represent the Federal Reserve Bank of Atlanta or the Federal Reserve System. But you’re correct in that President Bostic, who is our president, his job is to ensure that he is getting the economic intelligence throughout the region. That’s one of the great things about the Federal Reserve System is that we are a regional presence, so we’re able to make the connections with the community, the business community, just the communities that we all live in, and make sure we understand what is going on in those communities.

Patrick Dierberger: [00:02:52] And you can imagine, the Sixth District of the Southeastern United States has a very varied community of economies. A lot of different things going on in the Southeast, whether it’s tourism, agriculture, business, banking, so there’s a lot of business intelligence to be gathered. Our job is to make sure that we are providing that information to President Bostic when he goes and votes as part of the FOMC, the Federal Open Market Committee. That’s the body of the Federal Reserve System that decides the direction of interest rates.

Lee Kantor: [00:03:25] Now, in your kind of view, let’s talk specifically of Georgia, why do you think that Georgia has such a robust economy and has kind of weathered a lot of storms? Is it because of kind of the diversity of the different industries that are here? Does that play a role? Or is it like the port system and the airport and then the university system, like what are the kind of drivers in your mind?

Patrick Dierberger: [00:03:52] So, it’s not necessarily my area of expertise, Lee, but we have a lot of people in the bank, in the Federal Reserve Bank of Atlanta that really focus on that type of information. On my personal opinion, I will say that I think you’re absolutely right, the fact that we have a very robust and inclusive and diverse economy in the Southeast, there’s a lot of different industry sectors that are part of our economy. I think that’s part of it in terms of being able to react to changes in the economy and be able to withstand some of the things that are going on in the larger global economy or the United States economy. We have a lot of different businesses and industries that are part of our Southeast Region.

Lee Kantor: [00:04:43] Now, in your career, have you always been active in joining boards of different organizations?

Patrick Dierberger: [00:04:52] Yes. So, part of our mission in the Federal Reserve Bank of Atlanta is being part of our communities, community outreach. We realize the importance of being engaged and being part of the communities that we live in. One of our programs here at the bank is ensuring that there are a lot of really talented nonprofit organizations throughout the Southeast and there’s a lot of talent within the Federal Reserve Bank of Atlanta, so one of our programs is matching up individuals within our organization who express a desire to be part of that program of serving on nonprofit boards, winning just again, our talent and our time to help further the mission of some really deserving institutions that we’re able to partner with.

Lee Kantor: [00:05:45] Now, specifically to yourself, could you share some advice on choosing the right organizations to get involved with? Because like you said, there’s a lot, so how do you kind of decide where you’re going to put your energy and your talent?

Patrick Dierberger: [00:06:00] So, really, Lee, that depends on what you’re passionate about. I think that’s one of the main things you need to first take a look at is really think about what are some of the fields of interest or things that, again, really interest you personally in terms of service, what are the things that you’re passionate about. Because there are a lot of nonprofits out there that offer all types of services to the community. And I’m confident that if you find something that you’re passionate about in the nonprofit sector, there is a nonprofit board out there that is looking for assistance, always looking for time and talent to help advance that nonprofit’s mission.

Patrick Dierberger: [00:06:40] So, first thing is look for, again, what are you passionate about. And then, also, take a look at what do you feel would be aligned with what you’re trying to achieve, possibly professionally. So, I’ve learned so much from serving on nonprofit boards in terms of just leadership and just learning from others who serve on the board. There’s so much talent on these boards that it’s just an opportunity to learn. So, also think about what are some of the things that you want to get out of nonprofit service because, without a doubt, there’s lots of opportunities to develop your own skills.

Lee Kantor: [00:07:17] Now, can we talk a little bit about GWBC? Why did you initially get involved with them? And as your new position as board chair, kind of what’s your vision?

Patrick Dierberger: [00:07:29] Certainly. So, the Federal Reserve Bank of Atlanta has always had a strong supplier diversity program. And, again, as the senior procurement officer, one of my responsibilities is ensuring that through all our procurement practices that, again, we’re being inclusive in our sourcing practices. We want to make sure that we’re looking throughout the community for vendors that are able to provide the goods and services, that, again, helps achieve our mission on a daily basis.

Patrick Dierberger: [00:07:56] And there are a lot of great businesses out there. So, we’ve always had a supplier diversity program within our organization. So, it was just a natural extension of some of the councils within the region that it’s a great partnership both from a business standpoint of ensuring that we’re able to leverage our collective resources to advance both of our missions, either GWBC or the Federal Reserve Bank of Atlanta. So, there was an opportunity to serve on the board and it’s a logical extension of just some of my responsibilities.

Patrick Dierberger: [00:08:30] And, again, we’ve been members of GWBC long before I joined the board. And, again, just really valued that partnership and just the opportunity to contribute to that organization. They do such good work for the women-owned business community. It is amazing the programs, the opportunities for women-owned businesses to engage each other, engage corporates such as ourselves to really ensure that we are maximizing the opportunities for corporations and for women business enterprises.

Patrick Dierberger: [00:09:06] One of the things as a Federal Reserve Bank of Atlanta, as we’re looking for diverse business enterprises, the certification process that GWBC offers really is a value to our organization. We don’t have the resources to self-certify, so we leverage the certifications of the supplier diversity council that we work with on a regular basis. And organizations such as WBENC and GWBC, they are the gold standard for women business enterprises. So, we see the certification from GWBC and from WBENC, we know we have the confidence that that’s the certification that we can leverage ourselves as we’re engaging these vendors.

Patrick Dierberger: [00:09:49] So, to be able to, again, work with GWBC to ensure that we are creating value for the women business enterprise community, our constituents, I think it’s going to be one of the things that we really continue to focus on. It’s always been a focus for GWBC, but we’re seeing some really interesting times right now, Lee, in terms of just changes in the DE&I space, some of the court rulings that have come down recently and just how that is going to impact organizations such as WBENC and GWBC, I think is yet to be seen.

Patrick Dierberger: [00:10:28] But I think without a doubt that collectively we’ll be able to navigate those considerations and make sure that we continue to provide that value as things continue to change, that we are working closely with the leadership of GWBC, Roz and her staff, which do just an outstanding job leading the organization. As well as the board of directors, who, again, just the talent that we have on the board is amazing. And, again, the constituency of GWBC, the women business enterprises that, again, are the customers, so to speak, but, again, making sure that they see the value of that certification on an ongoing basis.

Lee Kantor: [00:11:11] Now, where do you see the opportunity maybe for enterprise level organizations to leverage a relationship with GWBC? You mentioned that the Federal Reserve here in Atlanta has been part of the group for a while. What would you say to a leader at another enterprise level organization if you were trying to pitch them of, “Hey, this is a group you should really get involved with. This is really going to pay dividends.”

Patrick Dierberger: [00:11:40] The first thing I would consider is, again, what is the mission of that organization, what are some of the strategic objectives of that organization that will align with their partnership or just working with GWBC. So, I think that’s important to make sure we understand exactly what would that organization be looking in terms of what value are they seeking that would align with GWBC. And there’s a lot of value to be had. Again, there’s data out there that highlights the value of a diverse and inclusive strategic sourcing procurement process. We see that every day in terms of the value that it brings to us in our competitive bid processes. So, that’s the first question I would ask an organization is, What are you looking for in that partnership?

Patrick Dierberger: [00:12:35] The second thing I would say is, again, looking for that value proposition. GWBC offers an excellent value proposition to a corporation. I think just ensuring that we articulate that, clearly make the case for using the data. I think data is really important. There was lots of data that, again, points to just how a partnership with GWBC really contributes to the overall health of a procurement program.

Lee Kantor: [00:13:13] Now, let’s kind of look on the other side of the table. How would you pitch a woman-owned business out there that hasn’t been certified yet on the merits of going through a certification?

Patrick Dierberger: [00:13:26] So, first thing I would, again, focus on is the value that the certification offer. And there are various certification organizations out there. There are governments that self-certify. Here in the Federal Reserve Bank of Atlanta, as we look at our spend, the procurement spend that we have on a regular basis, we do capture our diverse spend. That’s something that we want to ensure the integrity of that spend. So, that certification process is kind of the first step, if you will, of ensuring that we see a WBENC certification, again, that being the kind of the gold standard of one of the certifying bodies out there, we know with confidence that we can capture that spend as one business spend. That goes a long way.

Patrick Dierberger: [00:14:15] That goes a long way because we are, again, always wanting to make sure that we have a diverse and inclusive competitive bid process. And those certifications is the first step to help us identify those businesses out there that we know can bring a lot of value to our organization. As a women-owned business being able to leverage that certification, being able to leverage the network that WBENC, both the national level and GWBC as a regional partner organization, the network of relationships that you build being a part of those organizations, you can’t put a price tag on that.

Patrick Dierberger: [00:14:55] I just think of some of the programs that I’ve been involved in, such as the Mentor/Protégé program that GWBC offers, and just some of the connections that we’re able to build through some of those programs, the programing and, again, through the certification process, and just the the constituency of GWBC. As we all know, business is about relationships and being able to identify those opportunities to join organizations where you have a ready-made network of like-minded, organizations, whether they’re corporations or whether they’re women business enterprises, that are able to, again, support each other as businesses or as organizations looking to be successful. It’s hard to put a price tag on that, Lee, because there’s so many opportunities, some that I hadn’t even thought of, that will be out there. And being able to tap into that collective passion, talent, and expertise is extremely valuable.

Lee Kantor: [00:16:08] Yeah. I think it’s like in any organization that you get involved with, the more active you are and the more you lean into it and you volunteer and you have a presence, the more you’re going to get out of it. You’re going to get an ROI if you put in the work and really invest in it as a tool. It’s not like an ATM machine where you put a card in and money comes out, right? You have to do the work and you have to get involved if you want really to benefit.

Patrick Dierberger: [00:16:38] That’s a great point, Lee. And, again, you get out what you put in. And the great thing about GWBC is that there’s so many opportunities to get engaged with the women business enterprise community. Again, I just think of the one example I’m part of which is the Mentor/Protégé program, that’s just a small example of the programs, the events, the ongoing information that is provided by GWBC to its constituency that really helps raise awareness with the WBEs and the corporations.

Patrick Dierberger: [00:17:15] It raises the awareness, but also provides additional information, value added information for, again, processes and programs that we all have in our businesses, whether it’s access to capital, how to manage risk, changes that are going on in the economy, trends going on in the economy. All that information is provided on a regular basis, either through WBENC or the GWBC. And really being able to tap into those programs, but also as leaders of our organizations, being able to contribute to those programs in a meaningful way really just makes us all that much stronger.

Lee Kantor: [00:17:55] Now, is there a story that you can share since being on the board that may be memorable, a favorite, or rewarding moment? You don’t have to name the name of the organization, but maybe just kind of the backstory and what happened.

Patrick Dierberger: [00:18:13] So, it’s interesting, I’ll give you some background. When I was growing up, my mom, my mother always had a business. We had a grocery store for a while, we had a restaurant, and she was someone that always understood the value of relationships. And so, I learned a lot about, again, the value of relationships from my mother and I saw her build those relationships. And I always say she was the consummate salesperson. As I used to say when I grew up in Alabama, I’d say, she could sell ashes to the devil. So, she was the consummate salesperson and it really brought home to me the opportunity that building relationships provides, again, in ways that you may not even imagine.

Patrick Dierberger: [00:19:13] And so, I’ve been part of programs of GWBC. The example I think of right now is the Mentor/Protégé program. So, over the years of working with various WBEs and just having a meeting with the individual in my organization, just to see if there’s an opportunity possibly to raise awareness of this woman business enterprise, the services that she provides through her company. And maybe there’s an opportunity to do business with the bank, possibly. There’s never a guarantee, of course.

Patrick Dierberger: [00:19:46] But just through that meeting, suddenly there are other relationships, other individuals, or other people that either the WBE knows or the person that we’re meeting with knows. And being able to set up, again, new relationships, establish new relationships that are far more valuable than just the lunch meeting I had with that person and what I thought we’d be able to get out of that meeting. And that happens on a regular basis.

Patrick Dierberger: [00:20:16] I can think of one that we had just very recently to where that someone in the bank, but we didn’t realize that there was greater connections through other people outside of the people sitting around that table that have yielded far greater benefit to the WBE long term than I could ever imagine. And, again, just kind of points out the value of relationships, the value of connection, and the opportunities and the possibilities that are out there through those connections.

Lee Kantor: [00:20:51] Yeah. The impact is real. I mean, that’s going to have ripple effects beyond anything you can even imagine. And the impact you’re going to have on that individual, their family, the community, it’s really important.

Lee Kantor: [00:21:07] Is there anything you can share, maybe, that you’re looking forward to in the coming year with the GWBC as part of your role as a board chair?

Patrick Dierberger: [00:21:19] Yeah. So, I really appreciate the opportunity to serve in this capacity. Again, it is a great board that we have. My predecessors have big shoes to fill. Lissa Miller done an outstanding job. So, a lot of good work that we’re going to be able to build on as a board. And, again, in partnership with Roz and her outstanding leadership team as well.

Patrick Dierberger: [00:21:47] I think one thing we want to look at again is just the amount of change that’s going on within our community, diverse business enterprises, it’s fast-paced change and it’s a lot of change all at once. That’s impacting us as corporations that serve on the board and we’re able to learn from each other about how are we navigating all this change, how are we adapting to this change.

Patrick Dierberger: [00:22:17] And able to provide, again, that service or that leadership to Roz and her staff and, again, subsequently, through the programs and the events and just, again, ongoing value that we want to provide to the constituency, that’s going to be big. It’s going to be big, I think, this year. It’s just really understanding our role and, again, some of the tangible outcomes that we want to achieve as a board to help navigate the change that we’re all going through right now, that will be big.

Lee Kantor: [00:22:53] Well, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Patrick Dierberger: [00:22:59] Thank you for the opportunity, Lee. I really appreciate the time.

Lee Kantor: [00:23:02] And then, for the folks who want to learn more about GWBC, the Greater Women’s Business Council, whether you’re an entrepreneur that has their own woman-owned business or if you’re a corporate that wants to get involved, this is a great organization, and you can find more information at gwbc.org. This is Lee Kantor for Patrick Dieberger. We’ll see you all next time on GWBC Open for Business.

 

Rebecca Sylvain With Nannies and Kids United

by

Atlanta Business Radio
Atlanta Business Radio
Rebecca Sylvain With Nannies and Kids United
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Rebecca Sylvain, Chief Executive Officer of Nannies and Kids United. She was born in Miami and raised by an immigrant Parent in a traditional Caribbean Household. Her career in childcare began during college when she began baby-sitting independently for families of all backgrounds and sizes. After 5 years of experience getting to know family needs and spending time with children, she began to see a need in many communities for child-care services.

Understanding this, she soon set out to create a staffing agency where she could train and hire associates to provide professional child-care services to families and corporate employees. This started with her attending various networking events, building new connections with like-minded individuals and corporate representatives which eventually led to her expanding her knowledge of business and the child-care service industry.

Nannies & Kids United track record has landed them a corporate backup care partnership with care.com that has a platform of over 1 million sitters. The partnership provides childcare services to families and backup childcare services as a benefit for corporate employees.

Connect with Rebecca on LinkedIn and follow Nannies and Kids United on Facebook and Twitter.

What You’ll Learn In This Episode

  • Creating a business from scratch, learning through trial and error, and thriving without a traditional college education
  • The benefits of networking with other entrepreneurs and attending business events and workshops
  • Struggles and backlash she faced after dropping out of school and having a lack of experience with business
  • Other excellent career opportunities in trades that don’t require a college degree or loans
  • Strategic insights on crafting a fulfilling and enduring career as a nanny
  • Finding the right nanny.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by On pay. Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:25] Lee Kantor here, another episode of Atlanta Business Radio, and this is going to be a good one. Today on the show we have Rebecca Sylvain with Nannies and Kids United. Welcome.

Rebecca Sylvain: [00:00:36] Hi, how are you?

Lee Kantor: [00:00:38] I am doing well. I am so excited to learn what you’re up to. Tell us about Nannies and Kids United. How are you serving folks?

Rebecca Sylvain: [00:00:45] Yeah, sure. So, um, basically, Nannies and Kids United is a babysitting staffing agency that provides back up care services to employees that work at companies such as fortune 500 companies. So I currently have a partnership with Care.com, where we work with fortune 500 companies. And to provide this service, I started it when I was 23. I’m 29 now, so I was able to build it to a successful business and here I am now.

Lee Kantor: [00:01:18] So what was the genesis of the idea? How did this come about?

Rebecca Sylvain: [00:01:22] Um, I was a babysitter when I was in college, and I knew I always wanted more for myself. At the time I was doing modeling, and in my mind I’m like, modeling doesn’t pay. It’s not paying the bills. And, you know, I was running into creepy photographers, so I wanted to create an opportunity for myself versus depending on other people. And like I said, I was babysitting for different families. And that’s when like, you know, the idea came about. And so I remember I was sitting in my living room brainstorming ideas of what I want the name to be, and it just came about. I called it Nannies and Kids United, which stands for Uniting Families with childcare professionals as well who work with children. And so throughout the years, it hasn’t been easy at all, but it’s definitely been well worth it. And so once that idea came about, I decided to drop out of college. And that was the best decision I’ve ever made in my life.

Lee Kantor: [00:02:25] So now you have your babysitter, and where did you kind of pivot to the partnering with the businesses to help their employees, you know, handle that childcare challenge that a lot of them are dealing with? Like, did it go directly there to, hey, there’s a lot of business people here that their employees probably have a lot of childcare needs that I might be able to help with, uh, rather than, you know, putting them in daycare or putting them wherever they’re putting them right now. Yeah.

Rebecca Sylvain: [00:02:57] So when I first started, I didn’t know a thing about business. All I knew was everything and anything that has to do with childcare. So I started off by going to networking events filled with other business professionals. And what I would do is I would just pick other people’s brains, no matter if they were in trucking or credit, because at the time, I was focused more so on doing permanent placements, which was providing full time, part time nanny services directly to families. And that was going okay. I wasn’t really getting a lot of traction because having a nanny, um, if we’re being honest, it’s like a leisure and it’s it’s a leisure to have a nanny. It is. It definitely costs a lot of money. So by me going to networking events, I was able to piggyback off of ideas and it wasn’t like, um, you know, it wasn’t like these business owners were just like, you know, randomly giving me ideas. I formed friendships and by the friendships that I formed and us getting to know each other, um, that’s kind of how I was able to, like, get some ideas.

Rebecca Sylvain: [00:04:05] And so I remember I came across this guy and he said, have you ever thought of, uh, corporate corporate partnerships? And so he educated me on corporate partnerships on how, like a lot of employers, they need this service because, you know, a lot of employees are calling out because majority of the population of like, you know, employees that work for companies are parents. And so most of the reasons why they’re calling out is because of their child, or like the daycare is closing or school is out and they just need that. So, um, when he told me that, um, that’s when I decided to just go into corporate and that involved me doing a lot of cold calling, a lot of emailing. And by me getting that, doing the cold calling, I just needed that one. Yes. And, um, that one yes was through Care.com. And I was been I’ve been able to be able to have like, you know, a partnership with them where I provide back up care service. I dispatch nannies to their the clients that they work for.

Lee Kantor: [00:05:09] Now, when you had that opportunity, that one. Yes comes your way. How did you kind of go about negotiating the terms? Like was that pretty straightforward because they had a need. You had a service or was it something that you had a, you know, maybe pilot a little bit or kind of work together and figure some stuff out?

Rebecca Sylvain: [00:05:29] Yeah, it was pretty straightforward because prior to the partnership, you know, they definitely want you to have experience in the business. I was I’ve, I’ve already been in the business like seven years prior and I’ve already was providing like placement services to other, um, you know, families as well as like contracting, um, other babysitters. So it was pretty straightforward in terms of that. Um, and it made it a little bit easier because I already had experience in like, you know, the industry already because I, you know, I do assume if I didn’t have any type of experience, it probably would have been a little bit of a challenge to land that partnership. So, um, just me just going through the grunt work and just figuring it out just made it easier. But it was pretty straightforward.

Lee Kantor: [00:06:22] And it was because you had laid so much foundation prior to it that made it. You were ready for the opportunity when it presented.

Rebecca Sylvain: [00:06:30] Absolutely, yes.

Lee Kantor: [00:06:32] So then, um, how long did it take working with them to realize, hey, I think we’re on to something here. This thing’s going to really do well.

Rebecca Sylvain: [00:06:40] Well. So with Care.com they have they already partner up with nanny agencies. And so I would say it was more so an opportunity for myself and for my nanny agency. Um, versus like the other way around because they basically had the demand. Um, which was like, you know, the parents working at these companies that needed childcare. And then I had the supply, which was the babysitters. And so that’s kind of what created that partnerships. And like I said, they were already doing it before. And so I wanted to I decided I wanted to plug myself in, like, I can help with that need. Um, you know, and so that’s pretty much how it worked.

Lee Kantor: [00:07:29] So then. Then your business shifted to I got to have a good supply of nannies and and caregivers. Right. Like now I got it’s game on. Now I have to I would imagine now you’re at a point where as many nannies as I have are. A lot of them could start working pretty quickly if I find enough of the right ones.

Rebecca Sylvain: [00:07:50] Yeah, absolutely. I have over 100 nannies on staff in the state, and that’s combined with the state of California and in the state of Georgia, because there’s such a high demand, the day to day business, um, you know, with the team, like with my team, through Nannies and Kids United, we are constantly, always recruiting for babysitters and nannies all the time because it’s such a high demand. So of course, when I got that partnership, we pretty much had to amp up, you know, the interview process and amp up like, you know, just recruiting more childcare professionals because there’s such a strong need in this industry.

Lee Kantor: [00:08:31] So what are some of the qualities of a good nanny or a childcare professional.

Rebecca Sylvain: [00:08:36] Yeah. So some of the qualities would be someone who’s patient. Um, also someone who pretty much has like the understanding of certain child development when we hire childcare professionals. Due to my experience, I like to hire someone that kind of like has qualities of myself. I love children, I feel like it’s easy, um, with children, but someone who has like that experience, who understands, you know, patience is needed. Um, someone who has like a background in either working in the daycare facility. I never count babysitting for your parent, parents, children or relatives as professional experience at all. Um, always someone who has like a professional background, um, experience, whether that’s working for another nanny agency or, um, you know, working as, like a teacher. So someone who has that, um, of course, first aid, CPR certified legally, when working with children, you have to be first aid, CPR certified or willing to be trained for that. Um, not only that, but someone who’s reliable, consistent, um, who also to clean background check as well. So those are like the qualities that we look for and just someone who just we can depend on. Because with childcare, the last thing that a parent wants to hear is that their babysitter can’t show up. And so having someone that’s dependable and someone who has a track record of that is very important. That’s what we look for.

Lee Kantor: [00:10:13] And then how do you find them? Like how do they get on your radar? Is it mostly kind of referral from existing working nannies, or do you have some secret to get Ahold of these folks?

Rebecca Sylvain: [00:10:23] Yeah, so it’s a combination of referrals and doing advertisements. So I’m a part of a lot of babysitter groups. So usually when we’re recruiting or say aside from back up care, we’re looking for, you know, a permanent nanny, I personally like for the team to start internally. And then that’s when we branch out and we’ll either post on Facebook groups. Um, and a lot of our nannies that we have today have came from referrals because we treat our nannies great because it was started by a nanny agency. I definitely advocate for my nannies and how they get treated and making sure that they get paid well. And then, um, but a lot of advertisements.

Lee Kantor: [00:11:08] And then is there kind of a career path for the nanny, or is this something they’re going in there? It’s kind of like project work. They’re going to go in there, do a job for a period of time, and then kind of wait for their next job.

Rebecca Sylvain: [00:11:20] It’s a little bit of both because I do both backup care, which is, you know, on call last minute, um, there’s an option to do both because we have plenty of families that come to the agency and they want a career nanny, someone who’s full time. So this is something that you can work on a full time basis as a career, where, of course, benefits is provided. And then for other childcare professionals who just want this as like a temporary thing, that’s where backup care comes into play.

Lee Kantor: [00:11:50] So like if somebody just wants some part time work, they can say, look, I’m available between these hours on these days and then you just try to help them fill that time if that’s available.

Rebecca Sylvain: [00:12:01] Yeah, absolutely. The great thing about backup care is we are receiving requests on a daily basis. So if a childcare professional decides to apply to us and they said they just want something temporary or on a part time basis, that’s something that we can provide to them. And we let them choose their own schedule.

Lee Kantor: [00:12:21] So does it require for the nanny? They have to go and physically be in the location of the person. Is that. That’s the business.

Rebecca Sylvain: [00:12:30] Yeah, absolutely. They have to be in the homes of the families. And of course, each babysitter before they even step into the home of the family. They’ve already been vetted by us. Extremely.

Lee Kantor: [00:12:43] So what do you need more of? How can we help you?

Rebecca Sylvain: [00:12:46] So I would say, like, a great, um, client for me is another employer looking to provide this benefit to their employees. And then, of course, I’m always looking for reliable babysitters. So any babysitter that’s looking for full time or part time work, either in California and Georgia, you know, that’s where nannies and Kids United, um, is here to support.

Lee Kantor: [00:13:09] Now, when you say Georgia, Georgia and California, those are big states. Like, is it kind of, you know, from border to border of the states, like, or are they primarily in the metros?

Rebecca Sylvain: [00:13:20] Um, so they’re primarily in the metro. So for the state of Georgia, around the Atlanta metro area, um, within a 60 mile radius, and then with California, because California is so big, it’s in the Bay area, which is San Francisco, and that’s also within like a 60 mile radius.

Lee Kantor: [00:13:39] Right? So you don’t go into Southern California. You’re right now in Northern California primarily.

Rebecca Sylvain: [00:13:44] Yes, absolutely.

Lee Kantor: [00:13:45] And if somebody wants to learn more, have a more substantive conversation with you or somebody on the team, what’s the website?

Rebecca Sylvain: [00:13:51] Yeah, it is dot nannies and kids. United.com.

Lee Kantor: [00:13:58] Good stuff. Well, congratulations on all the success. You’re doing such important work and we appreciate you.

Rebecca Sylvain: [00:14:04] Thank you. Thank you for having me.

Lee Kantor: [00:14:06] All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Mary Ann Haskins With Flex HR

by

Atlanta Business Radio
Atlanta Business Radio
Mary Ann Haskins With Flex HR
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Mary Ann Haskins, Owner and Senior Consultant at Flex HR.

She’s an experienced Senior HR Consultant with over 30 years of experience in human resources and payroll. Her comprehensive background includes working for an entrepreneur to launch businesses from the ground up with one that went through an IPO on Nasdaq, successfully building or revamping HR Departments in both the private and public sectors, managing the HR component of mergers and acquisitions, and creating HR strategic plans.

She has worked at small organizations with fewer than 500 employees and at a much larger company with operations throughout the U.S., Europe, and Asia. She has both private and public sector experience. In December 2021, she stepped away from the head of HR role at a local Metro Atlanta city in Georgia after 12.5 years to return to consulting.

She has a very broad knowledge base that contributes to her successful consulting work, including implementing HR policies and procedures, compliance audits, management coaching, employee training, HRIS/payroll system selection, implementation, and enhancement, benefits administration, compensation analysis, recruiting, performance management, and employee engagement.

Connect with Mary Ann on LinkedIn and follow Flex HR on Facebook and Twitter.

What You’ll Learn In This Episode

  • Artificial intelligence at work – policies to consider

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Atlanta Business Radio. Brought to you by On pay. Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:25] Lee Kantor here, another episode of Atlanta Business Radio, and this is going to be a good one. Today on the show we have Mary Ann Haskins with Flex HR. Welcome.

MaryAnn Haskins: [00:00:35] Hi, Lee.

Lee Kantor: [00:00:36] Before we get too far into things, tell us about Flex HR. How you serving folks?

MaryAnn Haskins: [00:00:40] Well, Flex HR has a group of professional human resources folks that can assist any organization from small to extremely large. We get phone calls from clients that just need some oversight on a project. Or perhaps they need us to come in and do an audit for HR and payroll purposes. We also have some clients that use us for their HR and payroll needs, so they outsource their entire department to us. So we really offer a lot of different solutions for clients. It really depends on what you need.

Lee Kantor: [00:01:13] I guess that’s where the flex comes in.

MaryAnn Haskins: [00:01:15] Exactly.

Lee Kantor: [00:01:17] So are you uh, PEO are you kind of taking over that role or is this in a more consultative manner?

MaryAnn Haskins: [00:01:24] My role is a consultant with flex HR. I work with a variety of clients, everything from veterinary clinics, manufacturers, private schools, a lot of variety there.

Lee Kantor: [00:01:37] And then what’s the type of work that you’re actually doing? Kind of on a day to day basis for them?

MaryAnn Haskins: [00:01:43] Uh, I’ve done things such as reviewing handbooks, putting together policies and procedures, training programs, been the outsourced human resources professional for the organization, help them recruit a new HR professional to lead their team. Help them revamp their structure, do a strategic plan. Lots of different types of projects. I have another client. I’m working with them on implementing a new system so my world is never dull.

Lee Kantor: [00:02:10] And is it like what? Are you typically a bridge to help them either triage a situation or to get them to hire a permanent person?

MaryAnn Haskins: [00:02:20] Again, it’s it’s unique for each organization. We have some companies that decided to fully outsource human resources and payroll to us, and we serve as their providers for their team members, which is great to the team members. We’re just one of them, and it works beautifully with other organizations. They bring us in on an intro to help them bridge until they can find the right person to fill an opening, and that’s not unusual.

Lee Kantor: [00:02:50] Now, when you are doing so many different things for the HR people at a given organization, whether it’s, you know, doing the role of HR or just helping them through a situation, how do how do you kind of market for that? How do they know to call you at at the time they have a need? If the need is is pretty much anything HR related?

MaryAnn Haskins: [00:03:13] Well, fortunately we have lots of wonderful clients over the years and we get a lot of referrals. We also have very good presence on the website. If you Google search for help with with human resources, I think we’re at the top of the list are pretty close. Our marketing team does a fabulous job there. You know, I feel like most of my clients have come to us through referrals or finding us in a in a moment of desperation, and our CEO does a fantastic job of assessing their needs and then trying to align them with the right consultant, with the right team to help them.

Lee Kantor: [00:03:50] Now, how do HR professionals deal with things that are new and disruptive like I like? Where can an outfit like flex HR help them manage kind of artificial intelligence when it relates to, uh, you know, work policies?

MaryAnn Haskins: [00:04:08] Well, I think in most cases that’s a topic that’s going to come up when we’re reviewing a handbook. I have had one client who asked about it, but this is still such a new thing. I don’t believe a lot of employers have stopped long enough to assess the risk that generative AI may be causing with their employees. Uh, you know, simple things like folks that are working for you, using something like a ChatGPT to write a report. So really, they didn’t create the work. And you may have violated some copyright rules or something. So you need to have policies in place for things like this to mitigate the risk. And there are different options you can take with how you approach those policies. So with our clients, we generally want to talk to them about it. You know, are you a group that’s likely to be using AI? And even if you’re not a group that’s likely to be using it, let’s talk about putting it in your handbook. So policy that makes sense for you.

Lee Kantor: [00:05:15] Now you mentioned some of the um, kind of risks that are involved. Like if, if someone if one of your clients was kind of a creative. Client that had maybe copywriters or was creating content on the web, and their people are using, uh, artificial intelligence. Um, that can open up a can of worms that the employer may not even think. Think about. Really?

MaryAnn Haskins: [00:05:42] Right. True.

MaryAnn Haskins: [00:05:43] You know, I’m seeing right now. And again, I’m going to preface this statement with everything in the world of AI is changing fast, and there are laws being put into place every time you turn around related to AI. I think in 2022, there were 17 states that enacted some sort of ruling on the use of artificial intelligence. So the world as we know it is ever evolving. And when it comes to policies, most of the policies kind of take three approaches. One of three approaches, they’ll say, okay, we’re going to allow you to use AI at work, but here are the guidelines. What you can and can’t do. The second option is you’re going to limit the use and give them a clear cut list of what’s acceptable. Okay. You can use your chat bot to help draft a letter or an email, but you cannot use it to create a report. You cannot use it to put content on the website. Um, then the other option that I’ve seen some clients take is just prohibited. You know, we’re not going to use it here. You can’t use your work email to create any accounts with any type of AI service, and it’s your choice if you use it at home. But don’t bring it into work. Don’t use it for any work related projects. So that seems to be where the three options are right now for these policies. Um, but then you have to write the policy that fits into which of those three paths you want to take.

Lee Kantor: [00:07:18] And then this is kind of an area where a flexor probably can help organizations, because I would imagine that you’re far more, um, fluent in the language of AI. Uh, probably more so than a lot of these clients are, because you are kind of trying to be proactive, active, and try to get ahead of this.

MaryAnn Haskins: [00:07:39] Well, I hope we.

MaryAnn Haskins: [00:07:40] Are, uh, we make every effort that we can. Um, and I think also, it’s not just an AI policy, it’s your culture. So part of anything that you’re doing when it comes to policies and procedures, yes. You have to write the policy to protect yourself from a legal risk standpoint, and you have to be sure you’re compliant with the laws in those states where you do business. But you also have to realize that every policy you put in front of an employee affects their view of you as an organization, so you’re telling them who you are, if you will. By the way, you word something and the approach you take to whatever the topic is, I dress code, whatever. So we do work a lot with our clients on handbooks. We see a genuine need for organizations to not just create a handbook. And ten years later, remember. Oh yeah, we’ve got that. Everybody signed off that. They’ve read it, but we haven’t updated it forever. You know, your handbook really, to me, needs to be a living document. And right now, in my personal professional opinion, I’m trying to encourage my clients to add something about AI in their handbook when they are reviewing it for an update.

Lee Kantor: [00:08:56] So, um, can you share some advice if you were to, uh, work in an organization that maybe didn’t have a handbook or it wasn’t as, um, robust as maybe you would like it to be, what are some of the actionable things they could do right now to improve their handbook and to make it, uh, that living document that you described.

MaryAnn Haskins: [00:09:18] Well, I’m always.

MaryAnn Haskins: [00:09:20] Surprised, and I’ve seen this professionally, both when I was in private sector, working as the head of HR as well as now consulting. A lot of companies have their handbook that was brought to them by their head of HR or maybe the CEO, and it’s actually their former employer’s handbook, and they just fit a few name changes and slapped an updated label on it and said, okay, here’s our handbook. You know, to me, the first thing every HR professional should do, as well as senior executives, you need to really read your handbook as if you were a brand new employee viewing your company, and so does it have information that’s needed in it that employees should know? Does it provide adequate guidelines in clear and simple terms that people can understand? Is it available to them? I’m a huge proponent of not having printed handbooks because those become stale. I love to have them on the hris system, so that an employee, at any point in time, can log in and pull it up and do a quick search for whatever the information is that they want to read. So if they’re looking to find out about, you know, FMLA and what notices do I need to give? Okay, I’ll just go to the handbook. And you want your employees to be comfortable and know where exactly that handbook is and to find the information quickly. The second thing on handbooks is you really need to train your supervisors on the information that’s in the handbook. Never assume that yes, they read it and yes, they understand it.

MaryAnn Haskins: [00:10:55] You know, the handbook also provides guidance for them in how to interact with employees, both in good times and bad. And so you want to be sure that that policy is representing how you want those supervisors to treat your folks. The same thing is true on I, um, another key thing with the I policies, make sure that you have a statement that lets the employee know, have no assumption that there’s any privacy if you’re using our Wi-Fi, if you’re using our equipment, we have the right to monitor what you’re doing. Don’t assume just because you’ve got a login and password that we can’t see what you’re doing, because we have an obligation to the organization to protect it. So going back to your question, you know, again, read your handbook. If you don’t have one, I highly recommend you call flex HR and let us help you create one. Um, any handbook is better than no handbook, but you need to make sure it’s compliant for your state. Uh, I personally and professionally have also, uh, just, you know, made sure that I set a reminder that at a minimum, I go back and reread the handbook every 12 to 18 months. I have a folder that I keep notes for when the next time it’s updated, things that I want to change, or maybe a new policy that I want to introduce. It’s it’s got to be an active, living, breathing document that the HR professionals think about on a regular basis.

Lee Kantor: [00:12:25] So if there’s a company out there that, um, maybe hasn’t thought about, um, refreshing their handbook or even, um, kind of dealing with the disruption that artificial intelligence is having in workplaces, and they want to get a hold of you or somebody on your team. What is the website? What is the best way to connect with you to have a more substantive conversation.

MaryAnn Haskins: [00:12:50] And just go out to flex HR. Com there is a contact us area there. Uh, we are also partnering with Shrm Atlanta. On February the 29th. We’re going to have an HR boot camp. So maybe the first place to go is to the boot camp and we’ll be there. You can meet us face to face and talk about your issues with us during the breaks. Uh, but we’re going to have some really good topics, including one of the sessions is on handbooks. So very timely.

Lee Kantor: [00:13:20] Well, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

MaryAnn Haskins: [00:13:26] Well, it’s been a pleasure, Lee. I really do enjoy speaking with you today and, uh, look forward to continuing conversations with anybody who’s interested.

Lee Kantor: [00:13:34] All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Tierra Womack With The Brave Way

by

Atlanta Business Radio
Atlanta Business Radio
Tierra Womack With The Brave Way
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US-based Tierra Womack MBA, is a multiple best-selling author, host of the Wealthy Woman by Design Show, speaker & founder of The Brave Way. She is a mompreneur of 18 years whose businesses have generated over 7-figures. As an award-winning Human Design based Manifestation Mentor & Wealth Activator,she helps women heal money trauma, shift their money sabotaging habits, and align their life with their purpose through masterclasses, books, retreats & workshops so they can live an orgasmic life.

Being a successful entrepreneur who was once unfulfilled and in a narcissistic abusive relationship at the height of her business, she understands how important the right money mindset is, especially for those that are just jumping into the journey of rediscovering & rebuilding themselves.

She is passionate about helping women become anti-hustle millionaires because she knows how challenging & exhausting entrepreneurship can be from her own experiences as a successful businesswoman, and from the hundreds of female entrepreneurs she connects with.

Connect with Tierra on LinkedIn and follow her on Facebook.

What You’ll Learn In This Episode

  • What is ‘It’s All BS The Festival’ & what makes this business event for women so revolutionary
  • How to stop money sabotage
  • The importance of healing money trauma

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia, it’s time for Atlanta Business Radio. Brought to you by On pay. Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:25] Lee Kantor here, another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Tierra Womack, Human Design Based Manifestation Mentor and Wealth Activator with the Brave Way. Welcome.

Tierra Womack: [00:00:49] Thank you so much for having me.

Lee Kantor: [00:00:51] I am so excited to learn what you got going on. Tell us about The Brave Way. How are you serving folks?

Tierra Womack: [00:00:58] Absolutely. So under the brave way. I am a human design based business mentor and wealth activator for female entrepreneurs, and that has really birthed a number of other retreats, books, different platforms where I’m able to service these ladies in many different capacities. And it has been an amazing experience so far.

Lee Kantor: [00:01:21] So what was the genesis of the idea? How did you go in this direction?

Tierra Womack: [00:01:25] Well, I actually came out of a long terme relationship with what I didn’t know at the time was a narcissist. And so it started a path of educating myself on narcissistic personality disorder. And as I would share my story of rebuilding after walking away from a seven figure business, seven figure life and all of the things and rebuilding my my wealth and my worth, I would have ladies come up to me and just ask, you know how I was able to do it? Just ask for advice for either themselves or friends of friends. And that actually started my coaching business informally. And then after about a year, I had different individuals that would reach out to have me on podcasts or different programs or speak in different groups. And then I decided to formally create The Brave Way.

Lee Kantor: [00:02:22] So when you went about putting yourself out there as a coach, were you seeing kind of people on a similar journey and struggling with the same things, or what was kind of your learnings from beginning that that journey of being a coach?

Tierra Womack: [00:02:37] You know what is so fascinating to me? So when I first started out along that path with the narcissism, I actually was very surprised the amount of women who would approach me and want to talk about it behind the scenes and very successful, not only just women actually, but very successful individuals that would want to talk to me offline. So I originally thought that The Brave Way was just going to be about my story, a story of resilience and be able to speak to that capacity. But it started more so in that coaching framework, because I would have people come up to work with me behind the scenes. And so I was very surprised. And then what actually happened about a year and a half into my business, I would have women come up to me and say, hey, I’m happily married or I’ve never been with a narcissist, but I want to talk more about the rebuilding wealth part because I had a career change. Or, you know, I want to talk more about the money mindset piece. And so I had a shift more so into the wealth aspect and the self leadership with human design. Like I said, about a year and a half, two years in.

Lee Kantor: [00:03:47] So, um, when it comes to money and how people view money, do you find that a lot of people have a lot of baggage around money?

Tierra Womack: [00:03:56] Absolutely. I will state the possibly unpopular opinion that we all carry some degree of money, trauma, um, from society, from our parents, from our grandparents, from friends, from our own experiences in life. And what happens is that, um, you know, we, we formulate these different, uh, limiting beliefs around money, um, and the amount of success that we can have and that correlates into the things that we aspire to go after as entrepreneurs or even just within your own career. And what I find a lot is, you know, people will talk to me about how much money they like to see in their life or in their business, but I always tell them, for every piece of you that wants a certain level of success in your business, I guarantee you there’s a part of you that doesn’t because maybe, you know, you have those those blocks around. Well, if I have more money, I’m going to, you know, have more taxes or I’ll have more complexities in my business, or, you know, people will want more money from me, whatever that looks like. So there’s like this push and pull struggle. Um, for most of us in the world when it comes to really shifting our money mindset to a different place.

Lee Kantor: [00:05:14] Now, do you think this is kind of an American problem where, like in America, there’s so much emphasis on wealth and rich people and. Some people might say, well, I don’t want to be a rich person and be greedy or be exploitive so that they’re like kind of sabotaging themselves on, on the way to maybe some wealth that they’re kind of getting in their own way.

Tierra Womack: [00:05:39] Oh my gosh.

Tierra Womack: [00:05:40] Lee, I love this question because I absolutely think that a big crux of this. Um, now I work with women all over the world, but I will say that I do believe that, um, that whole mentality behind entrepreneurship especially, or the American way, which is achieving this certain level of success, really does propel individuals into this hustle type of energy, which also leads to burnout. Um, on many different degrees. And it’s it’s very fascinating to me when I meet people who, you know, they are talking to me about the things they want to achieve in their business, but they are at the same time saying, I want to take a step back. So they’re in this really, you know, this limbo of I feel like I should be doing more, but I really don’t want to do more. Like I don’t feel like I have the capacity to do more, but I feel like I should still be trying to achieve for something versus when I talk to people from other parts of the world. A lot of times they’re more so looking at how they can shift certain aspects in their business for more time freedom, but not necessarily necessarily to do more, to achieve more. So I definitely think that’s more of a an American perspective.

Lee Kantor: [00:06:53] So, um, is part of your programs and programing helping a person kind of work through some of these maybe, um, self-sabotage hurdles they’re putting in front of them? Are you also kind of coaching them to build a business and helping them kind of make the most out of their unique talents? Like. Like what are kind of the edges around your programs?

Tierra Womack: [00:07:19] Yeah. So for me specifically, I offer a number of free resources, but also, uh, different containers from 1 to 1 to, uh, more so mastermind type of formats, retreats where women can work with me on what I like to call healing money, trauma, um, healing those various blocks that they may have picked up along their life’s journey and going down that road together. But I actually have been so lucky to have partnered with three other business mentors, um, that have different areas of focus that we feel as though our key pillars in someone building their business as an entrepreneur. And we recently launched a membership where, you know, these women are able to go in and really dive into different areas of their business. So passive income, the self leadership with human design and money mindset with me, visibility strategies, um, feminine embodiment and different capacities so that they can be more of a well-rounded entrepreneur. So I don’t do that by myself, but I have been able to partner with other women, uh, with the rebel movement membership that we recently launched this month.

Lee Kantor: [00:08:34] Now, is there any kind of actionable advice you can give somebody right now, or listeners in terms of what can they be doing today that you know, will make a difference and maybe improve their, um, wealth situation tomorrow.

Tierra Womack: [00:08:51] You know, I.

Tierra Womack: [00:08:52] Always say, number one is to start off or go into this journey of a money mindset shift with compassion for yourself. It’s not about blaming yourself for past decisions. You know where you think you should be in life, where you think you missed opportunities. It’s about the awareness. Now that you even want to make a money mindset shift. That in itself is so powerful and a lot of people negate that. The awareness is, you know, it’s a huge piece of this now, something that I like to tell clients to do just to see where their capacity is to receive more is next time you go grocery shopping. It’s just kind of look, you know, say you’re in the bread aisle, see if you are picking bread based off of what you want, what your taste is craving, or if you’re immediately going to the price and then like, okay, based off of the price, then I’m going to pick XYZ and you can do the same exercise in a restaurant. You know, you look at the menu. Is is it something that you’re looking at as far as the dishes, based on what it is that you have a taste for at that moment, or are you looking at the price and then the price dictates, because one is more of a prosperity mindset and one is more of a poverty mindset, a lot of us naturally go for the price first, and then the price will kind of, you know, steer us in the direction of what it is that we’re going to be purchasing. Um, but, you know, those are certain exercises that are very easy to do, and it just helps to increase the awareness around where your money mindset is as you continue to shift.

Lee Kantor: [00:10:28] And that’s kind of the first step. You got to kind of get clarity around that before you can really make some sort of change.

Tierra Womack: [00:10:34] Absolutely. Because I feel like, you know, you can do affirmations, you can do visualizations, you can do those things that are really taught heavily within, um, the coaching space. But if you haven’t started to become aware of, like what your set point is, what it is that you are looking to remove, you know, as far as blocks in your own life and in your own nervous system and in your mind, then really, I feel as though those affirmations are going to fall flat. You can say in the mirror a thousand times, you know, I am wealthy, I am rich, I am a millionaire, but your body won’t let you lie. To lie to it. Your mind will let you lie. But your body is going to be like, yeah, okay. Yeah, right. As soon as you finish and then you more than likely are going to go right back to feeling like you’re not, you know, at that point that you’re looking to be. So I always say, you know, start with the awareness so that you can go in with more of an open mind to say, okay, you know, I’m choosing to make this shift and then everything else really adds up nicely after that.

Lee Kantor: [00:11:33] So what is, um, it’s all BS, the festival and what makes this event kind of a go to event for women out there.

Tierra Womack: [00:11:42] Yeah. So it’s all BS. That was a business festival that occurred with the women. Those other three business mentors I spoke of prior, uh, we did that at the latter part of last year. It was phenomenal. And it was just an event where women were able to come and really step into this whole revolution of disrupting outdated beliefs that have held women back in business for far too long, and just allowing them to break free from those notions where it’s a one size fits all business model for success. Because at the end of the day, we each uniquely have a roadmap or a framework that works for us, for our household, for our lifestyle, for our goals. And so really, it’s about taking the tools that you learn and feeling like it’s okay. You give yourself permission to really tailor that to what you need, not based on what somebody else has done or what somebody else has told you. So it was a really successful event. And from that event we birthed the Rebel Movement podcast. And from that we then birthed the Rebel Movement membership, which, as I mentioned, launched on the first of this month.

Lee Kantor: [00:12:56] And is there going to be another it’s all BS, the festival.

Tierra Womack: [00:12:59] Yes, we have.

Tierra Womack: [00:13:01] Really big plans for that. Um, our first was virtual, but we are looking at doing some in-person events, um, towards the latter part of this year into 2025 and just continuing to grow this movement as more and more awareness comes to it.

Lee Kantor: [00:13:17] So if somebody wants to learn more, maybe get access to some of the free material that you mentioned earlier, or to become a member and join your tribe, is there a website for what you got going on?

Tierra Womack: [00:13:29] Absolutely. So I can be reached at. The brave way tribe. Com. Um, but please feel free for those listeners out there to DM me at the Brave Way on Instagram. And the links are in my bio for the membership, the podcast and, um, other free resources. But you can DM me if you have any questions as well.

Lee Kantor: [00:13:51] Well, congratulations on all the success. You’re doing important work and we appreciate you.

Tierra Womack: [00:13:56] Oh, thank you so much. Thank you for having me.

Lee Kantor: [00:13:59] All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

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Sheryl Alberico With NAWIC

by

Atlanta Business Radio
Atlanta Business Radio
Sheryl Alberico With NAWIC
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Event: BLOCK KIDS COMPETITION DAY!

Date: Saturday, February 3, 2024

Time: 8:30 – 11:30am EST

Where: South Forsyth Middle School Address 4670 Windermere Pkwy, Cumming, GA 30041

Do you know kids who want to attend?

Block Kids – A free construction/engineering brick-building competition for students K-6th grade. Students compete for prize money, advancement to regionals/nationals, and engage in priceless learning experiences.

This is a national award-winning 33 year event hosted by NAWIC Atlanta through NAWIC Education Foundation that introduces students to the construction industry. With the help of sponsors and community partners, the program fosters creativity and promotes awareness of construction careers.

Block Kids is an award-winning event for elementary students created by NAWIC Education Foundation (NEF), a non-profit organization that focuses on construction education. The event began over 30 years ago and has grown to national success.

Using lego-type building blocks students build construction-related projects for cash prizes and a chance to win nationally. Their creation will be judged by those in the construction industry from General Contractors, Specialty Contractors, Suppliers, Support Teams to Owners, Architects and Engineers. After the competition, students get to build a Home Depot craft using real tools.

Follow NAWIC Atlanta on LinkedIn.

What You’ll Learn In This Episode

  • What type of students are we trying to reach
  • How did Block Kids start and why
  • What’s the history
  • How is this funded

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia, it’s time for Atlanta Business Radio. Brought to you by On pay. Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:25] Lee Kantor here, another episode of Atlanta Business Radio and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Sheryl Alberico and Robin Echols with NAWIC, the national Association for Women in Construction. Welcome, ladies.

Sheryl Alberico: [00:00:48] Hi. Thanks for having us.

Lee Kantor: [00:00:50] I’m so excited to learn what you’re up to. But before we get started, can you share a little bit about Naic? How are you serving folks through that organization?

Sheryl Alberico: [00:00:59] So NAWIC is a national association of women in construction, and it’s an amazing organization that supports women in construction. We’re seeing a lot more women entering the construction industry, not only in the office but in the field. And it’s been around for since about 1960, I think. And it started off with 16 members, and now we have 115 chapters, chapters across the country and specifically in Atlanta, Newark, Atlanta. We have about 182 members, and we’re the largest chapter in the nation.

Lee Kantor: [00:01:30] So what kind of happens at a NAWIC meeting or get together?

Sheryl Alberico: [00:01:35] So it’s it’s various things. It’s educational. So we do like there’s one event that we get together and we teach women how to read different blueprints. We get together and we help them with, you know, getting their LinkedIn profile updated and or getting new jobs, even to and just supporting each other with our stories. And we have mentorship as well too, and reverse mentorship. And then we also piggyback on to helping out a lot of women in the market, as well as far as charity events as well as as um, and specifically, Robin’s going to talk about one that we help out with with the block kids that we are promoting for February 5th. That’s coming up.

Lee Kantor: [00:02:18] Yeah. And before we get to that, can you share a little bit? Is this to encourage women to consider a career in construction? Is it for women who are already in construction to help them kind of up level and get to new levels, like what is the the mission of the organization as a whole is a combination of both, right?

Sheryl Alberico: [00:02:37] Yes, it’s a combination of both. And then it’s also there’s men that are part of it as well. We actually have a Wick week, which is Women in Construction Week and the last Friday it’s in March, first week in March we have wear Red day. So we have a whole bunch of men that are on the construction site that wear white, that red that are supporting women in construction as well too. And it’s just it’s it’s conversations. It’s awareness and support. Mhm. Yeah.

Robin Echols: [00:03:05] I think um, NAWIC is also educational too. There are many women that are in the construction industry that want to go higher up, maybe want to, you know, be in the upper level. And Newark has a personal development and education division where we call it PD and E, and once a month somebody volunteers. That’s in the industry that teaches to teach something that they know they already are doing to somebody else who doesn’t know it. And it’s not necessarily an age thing. You could be old or young or in the industry for a long time or just starting out, and it’s a good opportunity to perfect yourself, learn something new and feel more confident in the industry.

Lee Kantor: [00:03:43] Now. What’s the trend? Are more and more women entering construction? Because I would imagine that with the advent of so much technology, now that, you know, maybe 50 years ago, you had to have a certain strength or a certain amount of size in order to do some of the work. But now I would think that that’s not necessarily the case anymore. And there’s plenty of opportunities for people of all sizes and strengths to be in construction.

Robin Echols: [00:04:08] That’s correct. Yeah, it definitely is. I wear both, I wear heels and work boots in my position, so I’m on the job site and sometimes as a project manager, and I’m also in the office. And then I go to business development events as my business development role. And that’s wearing high heels. So it’s definitely a good opportunity to show all my strengths.

Sheryl Alberico: [00:04:34] So, you know, is that.

Lee Kantor: [00:04:35] Message getting out there are women considering are more and more women considering a career in construction?

Sheryl Alberico: [00:04:42] Absolutely.

Sheryl Alberico: [00:04:43] Yeah. The stigma around women working in construction has reduced drastically. And in addition to all this, the pay gap between men and women is relatively small. It’s still not equal, but I’m an architect by trade, and that’s a lot bigger gap, um, and compared to other industries. So we’re seeing a lot of women entering the construction industry, you know, as plumbers, electricians, welders, things like that too. And, and they’re welcomed. And we’re seeing more and more of it.

Lee Kantor: [00:05:11] And to that end, in order to help more people become aware of this career path and to and to give more information about it, you do this event called Block Kids, uh, some sort of competition. Can you talk a little bit about that?

Robin Echols: [00:05:26] Yeah. So, um, Block Kids is, like I said, it’s geared towards kindergarten through sixth grade, and the program is a national building program competition. It’s sponsored at the local level through Newark chapters and other organizations. This is an award winning program. It introduces children to the construction industry in an effort to create an awareness of, and to promote an interest in future careers in the construction industry. It’s open to all elementary school children in grades one through six, and it involves construction of various structures with interlocking blocks and three of the following items a rock, string, foil and they will compete and put something together. Uh, construct a project through no help of anybody else, just themselves. Be creative and they’ll be judged by people in the construction industry, um, that are there during the event. One on one, they ask questions and through that questionnaire mainly, and the project and how they describe the project, um, they are judged and they win cash money for it.

Lee Kantor: [00:06:28] So what’s the genesis of this idea? How to get started?

Robin Echols: [00:06:33] So years ago, um, so this is through the the Newark Education Foundation. And years ago there were back in night. It was 35 years ago, I think we had decided Cheryl, was it 35 years ago? Um, there was a a member in Biloxi and her granddaughter wanted to know more about construction. And so she taught her about it. And they the mother, the grandmother was part of a Newark program or had just started the Newark program. And, um, that granddaughter designed this entire event around Legos and interlocking blocks and stuff. And they started Block-heads.

Lee Kantor: [00:07:13] Wow. And it’s been going strong ever since.

Robin Echols: [00:07:16] Yep. And it’s won a lot of awards. It’s had presentations nationwide. I mean, all the chapters are involved with it. There’s 167 chapters. There’s 4500 members, um, as of 2017. And it’s growing even more now that we’re in 2024. Um, for, you know, we we hosted last year the largest ever block kids event, um, in the history of Blockheads. And what was it, 100 kids. It was 107 children. Yeah.

Sheryl Alberico: [00:07:46] Wow.

Robin Echols: [00:07:46] So yeah. And this year we are two, almost two weeks out or a little bit less than two weeks out. And we have 108 already signed up.

Sheryl Alberico: [00:07:55] Robin, you did a really good job last year of of having different judges in like in the construction industry, general contractors, specialty contractors, suppliers, you know, owners, architects and engineers, which was a really nice blend because all these kids had questions because they they don’t even know about these careers. They just think construction is driving a truck. Right.

Robin Echols: [00:08:17] So or laborers. Mhm.

Sheryl Alberico: [00:08:20] Correct.

Robin Echols: [00:08:20] Which um, and that’s one thing that I really pushed during the event when I do the presentation, is that construction is not just the guy with the yellow vest on, you know, it’s a plethora of things. It’s a lawyer that’s a construction lawyer that helps with the contracts. You know, it’s the people who are taking the drone pictures and taking pictures of what’s going on inside the building and, you know, x ray vision, the, um, AI stuff that we have now, the, um, all the digital type of things that the software developers, um, there’s a plethora of different parts to the industry that makes us all work together, um, to become, you know, these buildings that the community enjoys and everyone enjoys.

Lee Kantor: [00:09:02] So now how does how does the event work? Is it, uh, happening in schools all over the city, or are they all coming to one location to do this event? And is it, um, so so let’s start there.

Robin Echols: [00:09:16] Yes. Um, everybody so each chapter decides where and when they want to do it. It’s one event, one time, once a year. And, um, this particular one is held at South Forsyth Middle School in Forsyth County, um, this year. So and everyone will come there and we will, um, put, you know, we have a cafeteria and we’ll let everybody hang out in the cafeteria. And that’s where they’ll do their, their, uh, competition. The competition itself only lasts an hour. But after that, um, construction ready, who is a career evangelist? Really? And, um, curriculum and developing people for construction starting at kindergarten. They, um, have a contract. They are contracted with the Georgia Department of Education right now to go into the schools and teach curricula, um, that furthers careers in construction. And they will be there at the at this event as well. And they will head up our construction part of it, where they actually use hammers and nails and tools and they will, um, build an actual project themselves and actual craft. Each child will have their own. And their parents can help them. Their brothers and sisters can help them. And it’s really amazing to watch. Um, I have plenty of videos and pictures from last year’s event. It was really cool to see the parents engaged with their kids, and parents learned a lot of things too, that they didn’t know about construction that day. Um, had a lot of people tell me that, um, and then they so they leave with their 100 Legos and their craft project and an entire amount of information that they learned through different genres. Um, the hands on displays that we have with construction items there, um, the actual presentation by the actual, um, sitting with their judge, each judge has 3 or 4 kids each that they will talk with and discuss things and answer questions and teach them even more, and they’ll walk away with a lot of good memories.

Lee Kantor: [00:11:15] Now, is there like kind of one grand prize winner or is there, um, winners at different ages? Like, how how does that work?

Robin Echols: [00:11:23] So, um, there is a winner for each grade level, kindergarten through sixth grade, and then one of them will be the grand prize winner, and they will advance to regions.

Lee Kantor: [00:11:33] And then at region. Is that the next level? And then there’s a national or is this. Yes.

Robin Echols: [00:11:38] It’s regions. And then from the southeast region they’ll pick I think it’s three. And then those will go to National.

Lee Kantor: [00:11:46] And then you mentioned prizes. What is the what are they competing for.

Robin Echols: [00:11:50] So each chapter gets to decide what prize that they choose to give. Um our particular chapter gives $25 gift card for each, each age group. And then the grand prize winner will get a $50 card.

Lee Kantor: [00:12:05] Cool. So it’s, uh, it sounds like, you know, even if you don’t win, it still seems like a fun event, and you’re gonna walk away with a lot of knowledge and meet some other folks that are kind of along the same journey that you are on.

Robin Echols: [00:12:20] That’s correct.

Sheryl Alberico: [00:12:21] Yeah.

Sheryl Alberico: [00:12:22] And, Lee, we had so many great kids last year. They were so passionate about it and you’d be so impressed with they came up with and, um, Robin wasn’t there. That one girl, I think she was in fifth grade. She had this amazing project. It was like the whole ecosystem. And she was a lovely girl. And, um, we found out that she was temporarily homeless and, you know, just being homeless, she realized it’s so important that the community gets together and helps each other. And that was her project. And it was it was amazing.

Sheryl Alberico: [00:12:51] Um, yeah.

Robin Echols: [00:12:52] She did, um, I, you know, a lot of the children, we try to encourage them. One of the first questions we ask them is, who would use this? That what you’re building, you know, what is it for? Why did you think to build this and the things that the kids come up with, like, you know what, um, there’s in my, um, in my community, you know, not a lot of people have money for electricity. So if we could build a powerhouse really close to our houses, then, you know, maybe we could all share the electricity and our bills would be a little cheaper. Um, you know, I mean, they were. They’re thinking outside the box. They were thinking about community and how to help one another. And the boy that built a ramp so that the wheelchair could go into the house instead of, um, you know, just be not, you know, just a ramp. Who, you know, what’s the ramp for? Well, the ramp has a purpose. And, um, they were thinking, you know, just looking at their projects is not enough. You actually have to have the stories behind it and what the children were thinking about. And, you know, what do you want to be when you grow up? We ask them questions.

Robin Echols: [00:13:53] And what do you think that you used while you were doing this, you know, did you do you think this is science or pulleys or levers or you know, there’s different tools involved in this. You know how how many nails did you have to hammer, you know, in order to, to make this project work? And I mean, it’s interlocking blocks. So it’s it’s, um, an opportunity. I mean, it’s an opportunity for them to build things and create them in their own fashion, in their own way. Um, but with creativity and, you know, as they ask questions like, you know, but I don’t know how I’m going to build this. Why would I build this? You know, there’s pencil and paper right here. Why don’t you draw it out? Try to draw it out. Well that’s drafting, that’s blueprints. And now we’re going to put it, you know, together in these blocks. Well that’s modeling and that’s, you know, an actual mockup so people can look at it, make a decision. So you’re teaching the stages of construction within your small little 3 or 4 children right there in the group.

Lee Kantor: [00:14:46] So what do you need more of? How can we help you?

Robin Echols: [00:14:51] Well, um. There’s. Sorry. I thought Cheryl was gonna jump in at this point, but.

Sheryl Alberico: [00:14:57] We need sponsors. We have quite a few, and we can read. Um, Robin, do you have the list of the sponsors to date? Do you want to read those out?

Robin Echols: [00:15:04] I can, um, I didn’t even think about that. That’s a great idea.

Sheryl Alberico: [00:15:08] You know what? I’ll tell him one more story. Quick story. We also had somebody there, um, oriole. And she owns her own construction company, and she’s African American and is a minority woman. Small business. But what’s great about her is she wrote, um, a children’s book, and she wrote it about this, um, girl, Connie, who’s a ten year old girl who loves building and dreams of being a construction worker, but her friends don’t understand her. And, um, she went through this whole book. Yes, um, last year. And the kids loved it. Um, so.

Robin Echols: [00:15:39] Yeah, that’s it’s a it’s a video, too. She’s got it in book form and then she’s got a video and we show the video at the event and it talks about how we’re we all have differing likes and that, you know, we should focus on those likes. And if you like to do these things, then find out ways to make those things happen in your life. And hers was construction. So, um, which is really good. It does encourage, you know, different, different types of people who maybe thought, you know, my mom wants me to be a doctor or something, but I really like construction. And, you know, maybe even the parents who are in the room listening to all of this stuff are like, oh, we didn’t realize, you know, there’s lots of different opportunities. So actually, Robin.

Sheryl Alberico: [00:16:19] One girl last year said to me, can you go talk to my parents and tell them I don’t want to be a nurse?

Sheryl Alberico: [00:16:26] Yeah, yeah.

Robin Echols: [00:16:28] I mean, it’s it’s we all have an idea for our children how we want our children to develop and achieve. And, you know, the biggest thing about construction that we try to push is that there’s all levels of achievement in construction. Um, whether you are, you know, um, a worker bee and, you know, or just, you know, really happy with being a worker bee or you want to be in management or you want to be in design, or maybe you want to just be, you know, somebody that actually, um, takes pictures of all of it and kind of puts it all together and surmises it. I mean, there there’s so many different avenues in construction that they can, um, they can look at and like I said, it’s it wasn’t just education for the children. It was education for the parents too.

Sheryl Alberico: [00:17:09] So. Right.

Lee Kantor: [00:17:10] And it’s important to open their mind to the possibility they, you know, you don’t want the parent to self-select the kid out, and you don’t want the kid to self-select out before they even know what it can be. So it’s important to educate and to let them know. There are so many facets to this and it’s so important and there’s so much opportunity here. Um, and you shouldn’t kind of, uh, quit before you begin.

Sheryl Alberico: [00:17:34] That’s right. Well, you know, and Lee, um, actually part of what Newark does is we go to job sites that are mostly women run, which is I’m still learning. You know, I love going to a job site and it’s, you know, all the electricians, the plumbers, you know, the site superintendent. They’re all women running it, which is it’s foreign to me to see that as well too. So I’m, I’m constantly learning and and realizing what the opportunities are out there as well.

Sheryl Alberico: [00:18:01] Um, so.

Lee Kantor: [00:18:02] One more time, when is this event and when can they apply for the event?

Robin Echols: [00:18:07] So the event is Saturday, February the 3rd. It’s from 830 in the morning until noon. Um, registration is open now. They can find it on Eventbrite, um website by typing in Newark block kids, block kids. Um, or they can, um, they can get in touch with me, of course. Um, and I’d be more than happy to get them involved, but that that, uh, link is open for them and they can it’s searchable in Eventbrite on there.

Lee Kantor: [00:18:40] And Newark is NYC, right? That’s how you.

Sheryl Alberico: [00:18:44] Correct?

Robin Echols: [00:18:44] Yes. And even if they type in, because I kind of did a search myself, if they type in block kids, um, it should come up, come up and block kids coming Georgia or Forsyth County, Georgia.

Lee Kantor: [00:18:57] And then, uh, if somebody wants to learn more about Newark, um, it’s Newark, Atlanta. Org. That’s the website.

Sheryl Alberico: [00:19:04] That’s correct. Mhm.

Robin Echols: [00:19:07] Um, we are looking for industry, um, leaders that may want to participate or get involved in this, um, to come and bring some touchables, um, whatever’s in their industry, maybe somebody that runs a paint company wants to bring some paint samples out. Um, you know, for the kids or somebody who, um, is in the electrical field wants to bring some, you know, electrical panel boards or something like that. Anything that’s touchable for the kids because I believe in different genres, teach great education, um, and for kids to be able to come out and look at it and really touch it and go, wow. So that’s what drawing is. That’s what is drafting and architecture work. And look at the awards they made. Look at these big buildings that they built and um, lots of construction industry. People have so many different things, even if it’s just hammers and nails and screws and things like that that can show a child, hey, this is what’s part of our, um, our industry.

Sheryl Alberico: [00:20:00] So it makes.

Lee Kantor: [00:20:02] It come alive. You know, it’s not their imagination anymore. They can see and touch it and it becomes real.

Sheryl Alberico: [00:20:08] Mhm.

Robin Echols: [00:20:09] That’s exactly right.

Sheryl Alberico: [00:20:10] And we couldn’t do this without our sponsors. I found it Robin. So I can read them out. Yeah. Sc southeast southeast scanning and cutting services. Sorry. It was X. You’re right X southeast I said that wrong a Live Oak construction supply company FMG general contractors fortune Johnson contractors Manhattan construction company is it Ali Cassetti brick Ali. Cassidy. Cassidy. Sorry. Um. Kaufman engineering’s memco staffing. Um, is it rights, construction and development.

Robin Echols: [00:20:49] Rights to construction.

Sheryl Alberico: [00:20:52] Rights to construction. Kratos equipment. Mhm. Um, and then Miller and Miller. Um, with the ABC of Georgia, that’s, uh, Neil Wilcove and Mark cleverly. And then last but not least, um, Eccles welding and Fabrication.

Sheryl Alberico: [00:21:10] Um.

Lee Kantor: [00:21:12] All right. Well, thank you both for sharing your story today. You’re doing such important work and we appreciate you.

Robin Echols: [00:21:18] Yeah. Well, thank you so much for letting us share.

Lee Kantor: [00:21:21] All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Mike Dunham With Associated General Contractors of Georgia

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Atlanta Business Radio
Atlanta Business Radio
Mike Dunham With Associated General Contractors of Georgia
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Mike Dunham has been with AGC Georgia for 27 of his 41 year career as an executive with an AGC chapter. The Shreveport, La.-native grew up on a farm where he and his family raised cotton and soybeans along with being catfish farming pioneers.

He first worked with the AGC chapter in Monroe, La., before moving to Florida to work with the AGC chapter in Jacksonville.

During his career he’s always been an active volunteer with AGC of America and recently completed a two year term chairing the national association’s Executive Leadership Council which also afforded him a position on the AGC of America’s Board of Directors.

Connect with Mike on LinkedIn and follow AGC Georgia on Facebook.

What You’ll Learn In This Episode

  • About AGC Georgia
  • What are the skills challenges
  • How is the construction industry in Georgia
  • The winning chapter of the year
  • Improving the health of the industry in Georgia and their workforce

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia, it’s time for Atlanta Business Radio. Brought to you by On pay. Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:25] Lee Kantor here, another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on the Land of Business Radio, we have Mike Dunham, and he is with Associated General Contractors of Georgia. Welcome, Mike.

Mike Dunham: [00:00:45] Glad to be here.

Lee Kantor: [00:00:46] I am so excited to learn what you’re up to. Tell us a little bit about AGC Georgia. How you serving folks?

Mike Dunham: [00:00:54] Well, AGC Georgia is a statewide construction trade association serving the commercial construction industry. We’ve been around since 1928, and our members are the very large contractors. People would see downtown Atlanta with the tower cranes, but we also have family owned businesses, husbands and wives, brothers and sisters across the state representing the commercial industry. They’re the folks that build your schools, your churches, your hospitals, and some do nothing but public works. And some of them only build your grocery stores and your corner CVS pharmacy.

Lee Kantor: [00:01:28] So what’s your backstory? How’d you get into this line of work?

Mike Dunham: [00:01:31] I was just lucky. I actually had a job working for my university back in Louisiana, where I grew up and went to school and a placement service said, hey, we have an interview with this organization called AGC, and I almost didn’t go. And by luck, my boss at the time pushed me out the door. And I went in and I sat down and talked to three contractors, and they took a risk on a kid and gave him a job in 1981, running a small chapter in Louisiana. And I’ve been with the organization now 43 years, first in Louisiana, spent eight years there and then went down to Jacksonville for six. But I’ve been here in Georgia since 1995.

Lee Kantor: [00:02:10] Now, what are some of the benefits for the members to being a part of an association like AGC?

Mike Dunham: [00:02:15] Well, Lee, I try to make it simple for folks and tell them we’re here to help contractors be the best contractor they can be, and we’re also here to help build a better industry. So we do that in a lot of ways. Right now, everybody’s big issue is workforce. We need more people. So we spend a lot of time building a better industry and helping contractors by working in the area of workforce. Construction is a very regulated industry. All the governmental agencies have a permit, a fine dollar they have to extract from the construction industry. So we work very hard in our governmental affairs operation, representing the industry and contractors both at the Capitol and in every governmental agency that does that work. Safety is a big element of our industry. That’s very important and has been always. And then we do all the fun things. We know we have the golf tournaments and the barbecues and the and the conventions so that people can get to know each other and do business together.

Lee Kantor: [00:03:14] Now, you mentioned kind of some of the challenges regarding talent, how what are those challenges and how does your association help alleviate them?

Mike Dunham: [00:03:24] Well, we’re as a as a country. We’re just seeing a declining birth rates so there’s fewer people to work. So everybody’s in the challenge of looking for talent. And what we found many years ago is you can’t wait to a student gets in the ninth grade and say, have you thought about construction? So we’ve moved that, uh, initiative down as far as the second grade, fifth grade middle school. They introduce a career path for young people to see construction as a viable, uh, job opportunity. And we spent way too long saying, everyone has to go to college. Everyone needs to go to college. Well, it’s just not true. People can make a very good living being an electrician or a plumber or a mason, or working a, uh, as a carpenter. So we try to help young people know the industry, see the opportunities, we try to educate their parents and all those folks that influence a young person’s life. Um, we start bringing that attention. In addition, we’ve got three really good construction programs here, uh, in the state of Georgia Kennesaw State, Georgia Tech and Georgia Southern University in Statesboro. So if a young person does want to go on to college and get a degree in construction management and go on to be a superintendent or project manager or even a company owner, uh, we have that opportunity. So our association and our membership work real hard supporting these high school programs and these university programs to show a career path.

Lee Kantor: [00:04:56] Um, I’m with you 100% in, uh, to give a young person kind of all the information so they can make their own judgment of what to do with their life and their career. Um, can you share maybe how the construction industry of today is different than it was maybe when you got started, you know, 30, 40 years ago?

Mike Dunham: [00:05:16] And that’s pretty easy. Uh, construction is a very technology based, uh, uh, industry. Um, when I started, everything was a hard bid process of turning a number. The low number got the job today. Construction is very dynamic. And how it market, the companies market themselves and how the the projects delivery systems have changed. And technology. Uh, I saw a gentleman do a roof take off using a slide rule. And today there’s not very many people that have ever even seen one, much less understand how they operate today. Computerization. We’ve got projects that don’t even have paper on the job. Everything’s off a tablet. And so communications is driven, uh, change. Technology’s driven change. Um, so, um, it’s it’s quite a dynamic, uh, industry. We’ve seen a lot of changes in actual just construction itself, modularization and components of delivery, where, uh, it’s, um, you know, done in, uh, uh, in a way so that it’s, uh, pre fabricated, which is really changed things up.

Lee Kantor: [00:06:28] Now is the, um, the person that is a, uh, in the construction industry today similar like, do they have to be big and strong? Is it kind of that stereotype of what a construction worker looks like in terms of size and strength, or is it because there’s so much technology involved? You don’t have to be the biggest and strongest person to be successful.

Mike Dunham: [00:06:51] Well, you’ve heard it, you know. Don’t work harder, work smarter. Uh, I industries learn to adapt and use the technology to help deliver the product. Uh, we are constantly encouraging young women to look at our industry as a career path. They can be very successful. In fact, a lot of people know that women tend to be more detail oriented. And in their roles, uh, uh, can fill a big need in our industry and our blueprint reading, uh, competition that we do annually around the state. Uh, most of the time women are very successful and win those things because they are so attention, uh, have so much attention to detail. So, yeah, I was one of those big guys, though, when it was a wheelbarrow to be pushed. I was your man.

Lee Kantor: [00:07:38] But it sounds like things are changing, that there is technology and help, and maybe with some robotics that can help a person, that you don’t have to be the biggest person anymore to go down this path. If you have an interest or a desire to learn about it, this might be a good career path for you. Even though you may not be the the biggest kid in the on the playground.

Mike Dunham: [00:07:57] Well, absolutely. We have a tool. It’s called youth Science that, uh, high school students have access to. And when they take the tool, it gives them an idea of what their interest, where their interest might lie and with their aptitudes. And what we’re finding through that youth science tool is that there’s a very large population of students that not only would have an interest in our industry, but would be very good at it based on their, their, uh, aptitude. So, um, it’s an exposure. Uh, they’ve not grown up into a family of construction or been around it. They may just have never thought about it. And that’s what our job is, is to introduce that opportunity. Yeah.

Lee Kantor: [00:08:37] And I think that, um, people don’t really appreciate when you’re in the, in the construction industry, there is so much reward in the sense that at the end of the day or the end of the project, you can see what you’ve been working on and that it exists now and that lives on beyond you. Um, and, and you don’t get that kind of satisfaction in a lot of other industries or jobs.

Mike Dunham: [00:09:01] That’s true. That’s a true statement. I’m sure that everyone that worked on the Mercedes Benz Stadium, that goes to an event there, they probably don’t go to that, that venue or leave it without telling somebody, hey, I built this or look up in that ceiling. I put those bolts in. And every day you drive down the, uh, the road, you see projects that you can point to, and you can have this success of saying, you know, I built that, um, and this state’s got a lot going for it. You know, we’ve been recognized as the best place to do business between our port, our airport, the growth of our car plants and the businesses and industries that have been brought here, there’s just going to be a tremendous opportunity for anyone in the business for many years to come.

Lee Kantor: [00:09:46] So speaking of many years to come, what’s if you look in your crystal ball, are you bullish about what’s happening in Georgia regarding construction and some of the work being done and is continuing to being done?

Mike Dunham: [00:09:59] Well, it have to be careful because I’m extraordinarily optimistic on everything I do. And so when I look at Georgia, I just think it’s going to be the best place in the entire South to be it working. We just recently had a presentation on the expansion plans of our port. Uh, they’re they’re even working on, uh, shortening or, uh, lengthening the bridge so that it’s taller for more bigger ships to go under. Uh, the growth of our, uh, industries that we brought here, the economy, quality of life. Um, there’s, you know, it’s just going to be a really great place to live. And I think our school systems bode well for the future of our state. So the economy is very bright in Georgia.

Lee Kantor: [00:10:44] I think one of our, um, part of the secret sauce of Georgia is just the diversity of industries. We have so many different industries, uh, clustered here that if one industry is down, some some other industry is up, and there’s always something to do. I think that that’s really a competitive advantage for Georgia.

Mike Dunham: [00:11:03] You know, we lead uh, I think we’re third in the country on fortune 500 headquarters, New York City, Houston, because of the oil industry. And Atlanta, we have more fortune 500 headquarters here, excuse me than any place in the country. And so with that kind of leadership and people seeing that this is where they want to relocate their headquarters, we’ve certainly brought the, the, uh, movie industry here. And I think we’re the second largest behind California now with our movie industry, uh, the two big car plants, Rivian and Hyundai and the growth around that. Um, so it’s very encouraging for what we see, uh, in the way of attracting businesses and headquarters here. So, um. Exciting times.

Mike Dunham: [00:11:52] Yeah.

Lee Kantor: [00:11:52] And then you couple that with the, you know, the airport and then the ports that you were saying is that we, we touch so many different industries and have so many needs from a job and career standpoint. It’s attracting people from all over the country because, you know, the quality of life here a lot of times is better here than it is elsewhere.

Mike Dunham: [00:12:14] I absolutely believe that’s true. Um, and so, um, uh, you know, if we have challenges, it’ll be keeping up with the growth potential. Uh, one of the issues, and you see it a lot discussed, uh, affordable housing, making sure that our, our communities grow in such a way that it’s it’s there for everyone. When a single plant can say, we got 8500 new jobs, it’s going to be a lot of demand for new housing around that. New housing means we’re going to have to have a new elementary school. It’ll it’ll be a demand for a new grocery store in that community. And you can see where this just all adds to construction. Every time I hear the word economic development, the first word you have to think about is construction. And that’s the reason we put so much emphasis in workforce development to keep up with that construction. We like to say that good workforce development makes for good economic development, and the two just go hand in hand.

Lee Kantor: [00:13:11] Well, tell us a little bit about winning chapter of the year. Um, congratulations number one. But, uh, what’s the secrets? What are some, uh, tips for the other people out there that are vying for it next year?

Mike Dunham: [00:13:25] You have to have a very engaged membership. Uh, we we’re very fortunate to have the kind of leadership at our chapter board of directors. We have the membership that takes advantage and engages with what we have to offer. Um, but that success really lies with having a great team. Uh, the staff here at AGC, Georgia is one of the best. Uh, besides myself, uh, there’s three other people that have been at the chapter for for 25, 27 and 30 something years apiece, plus myself at 30 something years or almost 30 years now. So there’s a lot of talent, a lot of energy. But the best ingredients there is passion. They enjoy what they do. They enjoy servicing and working with our members. So, um, it was a very strong year all the way around. And what we did with workforce and down at the Capitol and advocacy. So when AGC of America got to looking at the chapters that submitted for chapter of the year. Uh, we were very, very proud to be selected.

Lee Kantor: [00:14:26] So what do you need more of? How can we help?

Mike Dunham: [00:14:29] Oh, as in the nonprofit organization, like, uh, like we are, we always like to, uh, recruit new members. You know, we love to grow our organization. We love to bring new members in. We love to introduce them to our industry. Uh, so there’s that opportunity. Um, I tell everybody, all I need is another couple of million dollars and some more staff we take on the world. So you’re challenged by your limitations and budget and size to address issues. But I think we do a very, very good job of it. So we’re constantly saying if you’re interested in helping build a better company, if you want a stronger, uh, construction business or if you have an interest in making a better industry, AGC is where you need to be.

Lee Kantor: [00:15:16] So if somebody wanted to learn more, have a more substantive conversation with you or somebody on the team. What’s the website?

Mike Dunham: [00:15:23] It’s w w w a d c g a. Dot org.

Lee Kantor: [00:15:28] Well Mike, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Mike Dunham: [00:15:34] Glad to be here. Thank you very much.

Lee Kantor: [00:15:36] All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Andrew Mills With CareTrack

by

Atlanta Business Radio
Atlanta Business Radio
Andrew Mills With CareTrack
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Andrew Mills is the Co-Founder, President, and CEO of CareTrack. Among his responsibilities, he leads the company’s growth initiatives and guides strategic planning. He is committed to improving, expanding and growing the quality of care for patients nationwide.

Under his leadership, CareTrack has created an efficient, effective and patient-centric organization that benefits both the medical practice and the patient. He has 25 years of entrepreneurial experience, including multiple startups and sales and marketing business management roles.

Before founding CareTrack, he managed business units in the telecommunications, finance, software and healthcare industries. Additionally, he established the Sales Operations Department at Greenway Health and pioneered the Demand Generation Department.

Connect with Andrew on LinkedIn and follow CareTrack on Facebook and Twitter.

What You’ll Learn In This Episode

  • The inception of CareTrack based on the founders’ vast experience in healthcare
  • Caring for patients amid the increase in the aging population – Remote care programs
  • Chronic Care Management, Remote Patient Monitoring, Principal Care Management, Annual Wellness Visit Coordination
  • Benefits of partnering with remote patient care organizations for physicians and practices
  • Benefits of remote care organizations for elderly patients with multiple chronic illnesses

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX studios in Atlanta, Georgia, it’s time for Atlanta Business Radio. Brought to you by On pay. Atlanta’s new standard in payroll. Now, here’s your host.

Lee Kantor: [00:00:25] Lee Kantor here, another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, Onpay. Without them, we couldn’t be sharing these important stories. Today on Atlanta Business Radio, we have Andrew Mills. He is with Caretrack. Welcome, Andrew.

Andrew Mills: [00:00:43] Thanks, Lee. Thanks for having me.

Lee Kantor: [00:00:45] Well, I’m so excited to learn about what you’re up to. Tell us about Caretrack. How are you serving folks?

Andrew Mills: [00:00:50] Cartrack is a health care company that concentrates on chronic illness treatment and prevention. We’re a company that started eight years ago in the Atlanta metro area, where tech enabled service. That’s technology, and we have a team of nurses that support chronically ill patients remotely to help them better stay on their care plan and stay healthy, and then identify for their physicians information about their health sooner than the physician would otherwise find out about it. So we follow patients between office visits is essentially what we do.

Lee Kantor: [00:01:28] So what was the genesis of the idea? How did this come about?

Andrew Mills: [00:01:32] Well, I worked for an electronic health record technology company in the Atlanta area, Greenway Health, and I recognized the opportunity to start a specific application to help patients with chronic illnesses. And it was centered around a government program that Medicare and CMS started for chronic illness treatment and prevention. So we started it in 2015 to support physicians, and we’ve been hard at it ever since.

Lee Kantor: [00:02:06] Now there’s quite a few chronic illnesses. How do you choose which one to kind of do you specialize in any one or is it kind of it doesn’t matter as long as it’s chronic. Then we have a system that can be put into place.

Andrew Mills: [00:02:19] Yeah. So that’s a great question. So we support 47 chronic illness treatment and prevention guidelines. The customers that we serve or the physicians practices. And we concentrate on primary care. So general family internal medicine medical practices. And they are really the quarterback of the health care system. And they have to deal with all types of chronic illness treatment. And so we really support that for those physicians. And we have the technology that’s able to build out treatment guidelines for those patients according to any disease that they have.

Lee Kantor: [00:03:01] And so then they can give their patients like a way more robust solution rather than anything they as individuals could do themselves.

Andrew Mills: [00:03:09] Yes, that’s right. We really have a physician shortage, especially in primary care. And the number of chronically ill patients are continuing to increase across our country and as the country ages. So a physician can’t be with a patient all the time. So we’re really their eyes and ears in between the office visit when they’re seeing the patient. So we help patients understand what they need to do to stay healthy per the plan of care that their physician has put together. And then we find out about information sooner than the physician would otherwise find out about it.

Lee Kantor: [00:03:50] Now, so does your solution include obviously, human beings that are interacting with the patients, but does it also, um, leverage technology because there’s a lot of devices now that provide a lot of information? 24 seven is that part of the solution as well?

Andrew Mills: [00:04:06] Yes it is. So we have technology that we deploy to patients. So we will send patients vital kits that include uh depending on their disease, uh, set uh glucometer weight scales, blood pressure devices, among others. Um, and they’re pre-configured. So when the patient receives it, they simply put the device on. And then it transmits information back to our team of nurses that is available to receive that information. And then if there’s anything outside of the norm, we transfer that information or notify their physician in real time. Um, and then we can see trends for those patients that, um. Can be reported back to their physician and the physician’s team.

Lee Kantor: [00:04:59] Now, is this something that the patients are embracing, or is this something they’re hesitant to stay compliant with a program like this? Because a lot of times people intellectually know, you know, even without your help, hey, it’s a good idea to keep track of certain things, but to actually do that over a period of time, the human being falls off for whatever reason. But by having a human like your team involved in technology, involved in kind of a way more frequently interacting, does that keep compliance at a higher level than if they were on their own?

Andrew Mills: [00:05:32] Uh, yeah, at a much higher level. So there’s a bit of art and science in the way that care track interacts with patients around patient motivation and keeping patients engaged with their care plan. Uh, once patients realize that they have somebody that is there looking out for them that is available 24 hours, seven days a week as care track is, uh, they find that really valuable because we interact with patients, uh, to make sure that they understand what the care plan is. And over time, they, they’ve come to really rely on a service that we provide, uh, mainly for ease of use, but also they really see the value in, uh, keeping better care of themselves.

Lee Kantor: [00:06:23] Now, can you share a story? Obviously don’t name the individual, but a situation where you were able to maybe intervene, uh, proactively rather than if they waited a month, three months, six months between office visits?

Andrew Mills: [00:06:38] Yeah. So it happens pretty regularly. Uh, uh, so a patient, in fact, a patient, uh, just the other day, uh, we’re taking, uh, blood pressure readings, um, over the overnight. So it’d be outside of regular office hours or business hours that. The reading of blood pressure was elevated. Um, the patient became short of breath, but we we notified we were notified of the abnormal reading, and our nurse reached out in the middle of the night to this patient. Uh, was able to reassure that patient, get them, get them reassured so they relaxed, continue to take readings until we realized that it was an abnormal reading, but it wasn’t life threatening. So we were able to to keep that patient, uh, safe and secure at their own home. We avoided what would typically be an emergency room visit because the patient was concerned, and we had them scheduled in the first thing the next day to see their physician to address the issue that had arisen. And that’s a pretty regular occurrence. So, uh, avoidance of unnecessary emergency room visits or hospitalizations is our goal. And as patients, uh, do the things that they need to do to keep care of themselves, we avoid unnecessary cost. And and the human tragedy of of escalated acute medical events.

Lee Kantor: [00:08:19] Now, is there any kind of unintended consequence from so many people nowadays having some sort of a device on their body, whether, you know, it’s their, uh, Apple Watch or a Fitbit or, or whoop, you know, where they’re capturing all this data, you know, way more data than a normal person can process and really even understand. Um, is there kind of any unintended consequence from a person being that intimate with this, um, when it comes to their health or like, can they really take action on any of the data that they’re collecting?

Andrew Mills: [00:08:59] Well, that is one of the advantages of using a company like Cartrack that has the technology to consume that level of information. So as you mentioned, as we’re. Able to gather this quantity of information, especially health care information. It’s it’s hard to we’ve, uh, sift through the mountain of information that comes in. That’s where our technology steps in to be able to identify trends, abnormalities, um, and be able to put that information in context and also react to it in real time so that it’s actually meaningful. Because if you gather information and you don’t do anything with it, you’re just, uh, compiling data. But making that data actionable is the real key. And where Caretrax steps in is we have a team of nurses that can take that information and apply standardized medical treatment and guidelines to respond to that information in real time. So that’s where medical practices, and particularly physicians find us really valuable, because we have the capacity and the economies of scale to get to that level of of manage that level of data and then put it in context and respond to it. Um, just because you’re gathering the information is is only one piece of the solution, uh, to make that information, uh, actionable.

Lee Kantor: [00:10:40] Right. And, and discerning between signal and noise. That’s what I don’t think a layperson really is up to the challenge of that. You know, seeing one, uh, you know, it could be an anomaly. You know, one, uh, signal that’s high or low or whatever that’s out of the norm. It might be nothing, but it could be something. And to have a team like yours kind of that can analyze and and discern that, I think is, I mean, that’s game changing for a person.

Andrew Mills: [00:11:10] Yeah. It has a significant impact. And we’re concentrated on Medicare, Medicare Advantage, uh, patients typically. So they’re typically older, um, on the age spectrum. But we have some funny stories of a grandkid putting a blood pressure cuff on a cat, for example. And, but but we have the capacity and the ability to respond to those abnormalities and confirm the validity of them. Uh, and that’s one of the advantages of, of our process. So those we can determine the, the validity of those abnormalities and, uh, identify them and respond to them accordingly.

Lee Kantor: [00:11:58] Now, is your ideal client, uh, this independent, um, medical practice, is it, uh, medical practices that are more maybe in remote areas that aren’t, you know, where there’s not a lot of them and then they don’t see their patients as frequently as if there were a lot of, uh, medical practitioners in a certain area, like where, you know, where is the priority of growth for your firm.

Andrew Mills: [00:12:23] Sure. So while patients in remote areas have their own, uh, particular concerns with access to care, uh, for example, there there are some counties in Alabama, for example, that don’t have a primary care physician available for patients. Uh, what we find is that an, uh, primary care physician, where they’re operating within a large medical facility or operating as an independent practice, the day to day duties, responsibilities, how they operate to treat patients is very similar. So the problem that we solve is allowing those physicians to stay in touch, uh, and with those patients that they want to keep an eye on. And so we make it very easy for physician where they work for, uh, a hospital or a larger network or even an independent medical practice to deploy our services to support their patients, you know, between office visits. So, like I said, we’re really the eyes and ears to bring, uh, clinical information that’s been curated and validated back to the physician to make it actionable. So we’re out of office care team that acts as an extension of a medical practice and that medical practice. It really doesn’t matter to us whether they’re an independent physician’s practice or working for a large medical group. However, we we found that, um, most of our practices right now are independent physician practices. Um, and that just has to do with, uh, those practices typically can make decisions. Is faster from a buying standpoint. So that’s really where we’ve been focused. But we’re starting to move into larger networks of, uh, larger physician networks and, and uh, health system sales.

Lee Kantor: [00:14:25] So if somebody wanted to learn more, have a more substantive conversation with you or somebody on the team, where should they go?

Andrew Mills: [00:14:31] They should go to cartrack. Com. Uh, and we, uh, we’re on Twitter and, uh, LinkedIn and Facebook, but Cartrack. Com can, you can get a breakdown of our services and get in touch with us for further information.

Lee Kantor: [00:14:49] Well, Andrew, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.

Andrew Mills: [00:14:55] Thanks, Lee, I appreciate it. Thanks. Thanks for what you do.

Lee Kantor: [00:14:57] All right. This Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

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