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Balancing Humility and Confidence

May 9, 2022 by John Ray

North Fulton Studio
North Fulton Studio
Balancing Humility and Confidence
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Balancing Humility and Confidence

Building a successful professional services practice requires several vital mindsets, including proficiency at balancing humility and confidence.

The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] Hello again. I’m John Ray on the Price and Value Journey. To successfully build your professional services practice, you must learn a few psychological dance steps, you might call them, or mindset shifts. You must understand the value of your intervention to the client. You must understand that it’s not about what I’m worth as the services provider, that it is the client’s perceived value of the outcomes you deliver for them. You must not allow this realization to affect your confidence in yourself or the services you provide. You must be told you’re too expensive on enough proposals to know that your pricing is close to where it should be. If all your proposals are getting accepted, you’re pricing is too low. You can’t be so needy for affirmation that you allow objections to cause you to discount to win business, a move which will fail anyway.

You must be bold enough to walk away from clients who you know are a bad fit for your practice. You must be humble enough to acknowledge that you’re not the best provider for all clients. You must be grateful for the confidence that clients place in you. You must be humble enough to recognize that you must always look for ways to deliver value. You must realize that clients change, and that, over time, you may not be the best fit for them indefinitely. You must realize that you change too. And maybe most importantly, you must give yourself a little grace and realize you’ll never get it all exactly right. After all, it is a journey.

I’m John Ray on the Price and Value Journey. Past episodes of the series can be found on your favorite podcast app. I would be honored if you would subscribe to the show. You can also find a show archive at PriceValueJourney.com. If you would like to connect with me directly with an email, you can do that at John@JohnRay.co. Thank you for joining me.

 

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,300 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: confidence, humble, humility, John Ray, Price and Value Journey, pricing, professional services, professional services providers, solopreneurs, value

Tiff Marchand, Night Carver Designs

May 5, 2022 by John Ray

Night Carver Designs
North Fulton Studio
Tiff Marchand, Night Carver Designs
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Night Carver Designs

Tiff Marchand, Night Carver Designs (Organization Conversation, Episode 18)

Tiff Marchand of Night Carver Designs joined Richard Grove of Wall Control and Stephanie of Uncommon Outpost to talk about all the collaborations Tiff is working on coming out of WORKBENCHcon, renovating her workshop, staying organized, her new podcast, how makers can work with brands, and much more.

She has two new podcasts: A Saburrtooth Podcast called Carver Conversations, which recently debuted, and Maker Conversations.  Organization Conversation is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Tiff Marchand, Owner, Night Carver Designs

Tiff Marchand, Owner, Night Carver Designs

Tiff has been painting and making since she was a child. Her parents would do scrollsaw art and Tiff learned the process from them. She always knew she would be an artist.

She went into marketing and advertising and has done that for twenty years. At night, she does wood carving, hand-routed carving, creating custom pieces as well as a standing product line.

Tiff has a degree in Fine Art and a minor in graphic design.  She loves drawing inspiration from movies and music, and she is a huge movie nerd, which leads her to incorporate big bold colors and thick dark black lines into her art.

Company website | Instagram | YouTube

About Organization Conversation

Organization Conversation is hosted by Richard Grove and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

About Richard Grove

Richard Grove, Host, Organization Conversation

Richard Grove‘s background is in engineering but what he enjoys most is brand building through relationships and creative marketing. Richard began his career with the Department of Defense as an engineer on the C-5 Galaxy Engineering Team based out of Warner Robins. While Richard found this experience both rewarding and fulfilling, he always knew deep down that he wanted to return to the small family business that originally triggered his interest in engineering.

Richard came to work for the family business, Dekalb Tool & Die, in 2008 as a Mechanical Engineer. At the time Wall Control was little more than a small ‘side hustle’ for Dekalb Tool & Die to try to produce some incremental income. There were no “Wall Control” employees, just a small warehouse with a single tool and die maker that would double as an “order fulfillment associate” on the occasion that the original WallControl.com website, which Richard’s grandmother built, pulled in an order.

In 2008, it became apparent that for the family business to survive they were going to have to produce their own branded product at scale to ensure jobs remained in-house and for the business to continue to move forward. Richard then turned his attention from tool and die to Wall Control to attempt this necessary pivot and his story with Wall Control began. Since that time, Richard has led Wall Control to significant growth while navigating two recessions.

Connect with Richard:

Instagram | Twitter | LinkedIn

About Wall Control

The Wall Control story began in 1968 in a small tool & die shop just outside Atlanta, Georgia. The first of three generations began their work in building a family-based US manufacturer with little more than hard work and the American Dream.

Over the past 50+ years, this family business has continued to grow and expand from what was once a small tool & die shop into an award-winning US manufacturer of products ranging from automobile components to satellite panels and now, the best wall-mounted tool storage system available today, Wall Control.

The Wall Control brand launched in 2003 and is a family-owned and operated business that not only produces a high-quality American Made product but sees the entire design, production, and distribution process happen under their own roof in Tucker, Georgia. Under that same roof, three generations of American Manufacturing are still hard at work creating the best tool storage products available today.

Connect with Wall Control:

Company website | Facebook | Instagram

Tagged With: maker, Maker Conversations, Night Carver Designs, power carving, Richard Grove, Tiff Marchand, Wall Control

Decision Vision Episode 167: Should I Apply for Grants? – An Interview with Jill Wood, Phoenix Nest, Inc.

May 5, 2022 by John Ray

Grants
Decision Vision
Decision Vision Episode 167: Should I Apply for Grants? - An Interview with Jill Wood, Phoenix Nest, Inc.
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Grants

Decision Vision Episode 167: Should I Apply for Grants? – An Interview with Jill Wood, Phoenix Nest, Inc.

Jill Wood, Co-Founder and CEO of Phoenix Nest, Inc., and Co-Founder of Jonah’s Just Begun- Foundation to Cure Sanfilippo, Inc.,  gave an overview of the process of applying for grants. She and her husband started the foundation when their son was diagnosed with Sanfilippo, Type C. With host Mike Blake, she covered the basics of applying for grants, becoming a “citizen scientist” to understand the science, where to begin, the need for help from consultants and grant writers, the strict requirements, timelines, and much more.

Decision Vision is presented by Brady Ware & Company and produced by the North Fulton studio of Business RadioX®.

Phoenix Nest, Inc.

Phoenix Nest was founded by an alliance of parents with children suffering from Sanfilippo syndrome type C.

Our management team has a built-in sense of urgency and limitless determination to bring a treatment to the families affected by Sanfilippo syndrome to market. Phoenix Nest is the proud recipient of several Small Business Innovation Research grants from the National Institute of Health. Through funding from the NIH, we have been able to facilitate the research in academic labs and licensed these programs.  With support from our Independent Scientific Advisory Board and Board of Directors, we have thus far successfully met the challenges of pioneering treatments for these ultra-rare and untreatable diseases.

Company website

Jonah’s Just Begun – Foundation to Cure Sanfilippo, Inc.

Jonah’s Just Begun-Foundation to Cure Sanfilippo Inc. is a 501(c)3. The foundation raises funds then distributes them to academic research groups focused on finding treatments for Sanfilippo Syndrome, MPS III.

JJB was formed in 2011 after parents Jill Wood and Jeremy Weishaar after their son Jonah was diagnosed with Sanfilippo Type C. Jonah’s astute pediatrician, Dr. Hai Cao MD (South Slope Pediatrics), suggested that Jonah receives an MRI based on his abnormally large head size. Jonah’s Neurologist, Dr. Romaine Schubert (New York Methodist), concurred. At the time of diagnosis, Jonah was 22 months old and asymptomatic. Upon learning that their child had a fatal genetic disease that had no treatment, Jill and Jeremy received some advice from Jonah’s Geneticist, Dr. Karen David, also from New York Methodist. Dr. David told Jonah’s Parents to make a treatment happen. It was this advice that spawned JJB.

Jill and Jeremy hit the ground running, locating the world’s few scientists that were working on Sanfilippo, and seeking the support of like-minded parents. JJB brought these parents, scientists, and clinicians to New York for a patient population in May of 2011, just one year after Jonah’s diagnosis. Together they identified the three most promising approaches to a treatment. The parents went home filled with hope and began their grassroots fundraising efforts.  The scientists went back to their labs, inspired by the parents.

Today there are half a dozen Sanfilippo research projects in progress and a knockout mouse model.  Jonah’s Just Begun works hand in hand with other International and US type C Medical Research Foundation, we call this consortium HAND.

Website

Jill Wood, Co-Founder, Chief Executive Officer, Co-Founder, Phoenix Nest and Jonah’s Just Begun – Foundation to Cure Sanfilippo, Inc. and Chief Executive Officer

Jill Wood, Co-Founder, Jonah’s Just Begun and CEO, Co-Founder, Phoenix Nestc.

Jill Wood Co-Founded Jonah’s Just Begun-Foundation to Cure Sanfilippo (JJB) with her husband in May of 2010.  After their son Jonah was diagnosed with the ultra-rare genetic disease, Sanfilippo Syndrome type C.  JJB’s mission was to foster a treatment for Sanfilippo Syndrome type C; by connecting researchers, funding science, and mobilizing the patient population.

JJB revenue came through grassroots fundraising efforts, small grants, and private donors. Funding was then distributed to researchers through grants made by JJB.  Grassroots fundraising provided the seed money to initiate pre-clinical research but was far from what was needed to develop, test, and manufacture a drug. Jill founded Phoenix Nest (PN), a for-profit bespoke biotech in 2012. PN licensed the programs that JJB kickstarted, which allowed PN to apply for National Institute of Health (NIH) Small Business Innovation Research grants (SBIR/STTR). PN won its first SBIR grant in 2012, the start of a series of grants totaling $10,750,320.

The funding has allowed PN to bring one of its treatments almost entirely through its pre-IND studies and has funded a clinical observational study, still ongoing.

LinkedIn

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the Decision Vision podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

LinkedIn | Facebook | Twitter | Instagram

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

Decision Vision is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the Decision Vision podcast.

Past episodes of Decision Vision can be found at decisionvisionpodcast.com. Decision Vision is produced by John Ray and the North Fulton studio of Business RadioX®.

Connect with Brady Ware & Company:

Website | LinkedIn | Facebook | Twitter | Instagram

TRANSCRIPT

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware and Company. Brady Ware is a regional, full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:21] Welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:43] My name is Mike Blake, and I’m your host for today’s program. I’m a director at Brady Ware and Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. I am Managing Partner of the Strategic Valuation and Advisory Services Practice, which brings clarity to the most important strategic decisions that business owners and executives face by presenting them with factual evidence for such decisions. Brady Ware is sponsoring this podcast.

Mike Blake: [00:01:12] If you would like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn as myself and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. I also recently launched a new LinkedIn Group called Unblakeable’s Group That Doesn’t Suck, so please join that as well if you would like to engage.

Mike Blake: [00:01:30] Today’s topic is, Should I apply for grants? According to data from Foundation Center, there are over 86,000 grant making entities in the United States with 92 percent represented by independent foundations. According to the Instrumental Blog, there are 26 grant making agencies in the federal government. And corporations represent 17 percent of all non-government grant funding, according to Grant Station.

Mike Blake: [00:01:57] And I wanted to cover this topic separately from the discussion that we have with Lauren Cascio a couple of weeks ago on non-dilutive funding, because I do believe that grant making is its own animal. And, in fact, I don’t know that most people appreciate just how big the grant sector is in the United States, and how central the grant making sector is to supporting certain kinds of business, in particular biotechnology.

Mike Blake: [00:02:33] There’s a rule of thumb that says it takes about $100 million to get from molecule to market. And a lot of that early stage funding when you’re in that molecule phase and you’re not even sure that the molecule does anything useful yet, you’re trying to prove that (A) it might do something useful and then determine if it’s going to kill the person that you’re trying to cure. That’s what they call preclinical and phase one in clinical trials.

Mike Blake: [00:03:03] But to get to that point, that’s usually not done through venture investing. Sometimes it is, but it’s actually usually accomplished through some form of grants. And, indeed, I think this is something that my profession and the world of corporate finance has to come to grips with and really make a fundamental adjustment in how we value companies.

Mike Blake: [00:03:33] And I’m going to get a little bit technical here on that, because I think it’s really important, and then we’re going to get to the actual topic because you want to hear my guest, not me. But for those of you who are finance geeks out there – and I know that you’re out there because you send me you send me messages and emails – when we look at cost of capital to figure out the hurdle rate for a project, or a discount rate on an investment, or required rate of return, conventional wisdom says that we consider the cost of equity and the cost of debt financing, which is all well and good.

Mike Blake: [00:04:08] But conventional wisdom ignores non-dilutive financing. That is financing that has no cost of capital. There is no expectation that it’s going to generate a financial return to the investor. And, accordingly, I think that leads to a lot of companies, frankly, being undervalued – at least by people who do what I do – and explains, at least in part, some of the gap that exists between sort of academic finance and practical finance. So, I’ll put out a white paper on that. I’m not going to discuss that anymore because it really would make for a lousy podcast.

Mike Blake: [00:04:43] So, let’s go to the part that makes for a good podcast. And joining us today is Jill Wood, who co-founded Jonah’s Just Begun – Foundation to Cure Sanfilippo with her husband in May of 2010 after their son Jonah was diagnosed with the ultra rare genetic disease, Sanfilippo Syndrome Type C. Their mission was to foster treatment for Sanfilippo Syndrome Type C by connecting researchers, funding science, and mobilizing the patient population.

Mike Blake: [00:05:12] The revenue came through Grassroots Fundraising efforts, small grants, and private donors. Funding was then distributed to researchers through grants made by the foundation. Grassroots Fundraising provided the seed money to initiate pre-clinical research, but was far from what was needed to develop tests and manufacture a drug.

Mike Blake: [00:05:31] So, Jill then founded Phoenix Nest, a for-profit bespoke biotech in 2012. Phoenix Nest licensed the programs that the foundation kickstarted, which allowed them to apply for National Institute of Health, Small Business Innovation Research Grants. They won their first SBIR grant in 2012, the start of a series of grants totaling nearly $11 million. That funding has allowed Phoenix Nest to bring one of its treatments almost entirely through its pre-clinical studies and funded a clinical observation study which is still ongoing. Jill Wood, welcome to the Decision Vision podcast.

Jill Wood: [00:06:09] Thank you, Mike. Thanks for having me here.

Mike Blake: [00:06:13] So, let’s educate our audience first. We’ll talk about grants in a second. But what you do is so important and I also want to get into your origin story because I think it’s just amazing, candidly. I’m not sucking up to you. I truly believe that. What is Sanfilippo Syndrome? And so, you and I had spoken, I never heard of it, to be perfectly candid.

Jill Wood: [00:06:34] Yeah. Very few people have heard of it, and that’s one of the major problems with diagnosing this disease. So, Sanfilippo Syndrome is part of the umbrella group of syndromes called mucopolysaccaridosis, which is MPS for short. There are seven forms of MPS, and Sanfilippo Syndrome is MPS III, which breaks down to another four syndromes, MPS III A, B, C and D, or you can call it Sanfilippo Syndrome A, B, C, and D. I don’t know why they have to make this stuff so complicated, but that’s what it is.

Jill Wood: [00:07:16] So, my son, Jonah, was diagnosed with Sanfilippo Syndrome Type C about a year into his first year of life. We were really very lucky, for lack of better words, we lived in New York where we are surrounded by some really great institution, health care hospitals, who our pediatrician recognized that something was off with Jonah. And it was basically the head size, his head circumference, which a normal pediatrician would sweep under the rug, like no big deal. You know, if they’re Polish, they all have big heads, you know.

Jill Wood: [00:07:57] But he sent us over to a neurologist and that neurologists took a hard look at Jonah and saw some other things. And they sent us to an MRI that was done at NYU. And, luckily for us, the techs saw in Jonah’s brain deformities or lesions. The deformity was a skull deformity that’s pointed towards mucopolysaccharidosis. So, we were able to zero in right away into what diagnostic testing we needed to do for Jonah.

Jill Wood: [00:08:42] So, Sanfilippo Syndrome, it’s a genetic disease that has a mutation on one of the chromosomes. And a husband and a wife have a 25 percent chance of giving both of those bad genes to their child. And so, Jonah has a defect on his gene that stops an enzyme from forming. And that enzyme’s job is to break down a protein called heparan sulfate. And because that enzyme is not there or lacking, it doesn’t break down that protein. And the protein sits in the cell in every single cell.

Jill Wood: [00:09:26] This is called a lysosomal storage disease. There are numerous lysosomal storage disease out there. Gaucher, Fabry are some of the more popular ones that people might recognize. So, anyways, you could imagine what this storage must do to your cells that’s not supposed to be there, right? It has catastrophic effects. It starts with near degenerative progressive disease, a lot of behavioral issues. The symptoms are really quite diverse and it’s very hard to pick up because a lot of it in the early diagnosis is hyperactivity.

Jill Wood: [00:10:08] So, you have a two year old that’s extremely hyper. The two year old with a large head that’s extremely hyper. Then, what really sets people off to search is their speech delays and not keeping up with their peers. A lot of times, if they have older brothers, siblings, they’re like, “They’re just not like his older brother Johnny. You know, this is not the way he developed.” And so, they start on that odyssey of getting the diagnosis, and they usually get diagnosed as in the autism spectrum disorders until they start regressing.

Mike Blake: [00:10:47] And in the regression, they’ll start to lose their speech, their ability to walk, their ability to eat on their own, and they succumb to death between the ages of 10 to 30, really, depending on the severity of the syndrome.

Mike Blake: [00:11:04] So, at the time your son was diagnosed, were you already a biologist? Were you already a trained pharmaceutical researcher? What was your background?

Jill Wood: [00:11:16] No. Everybody always asks me that, Mike. They call us citizen scientist, is the term that came out. No. I was in the fashion industry. I think what gave me the ability to do what I’ve done is just being able to talk to people, not being shy. And it’s okay to not understand. And going after people and making those connections is one of my strong suits.

Mike Blake: [00:11:49] You know, and I think just aside from the story, being remarkable that you’re undertaking that challenge and you really just pivoted your life to pursue this, you’ve gone from that point to raising over $11 million of grant money. Which tells me – and I mean, this in no disrespect to you and in any way diminish your accomplishment – that you don’t necessarily have to be a “insider” to raise grant money. You don’t necessarily have to have lived that entire life, you’re part of a secret club, or anything, that there is a process, that if you muster that process, then grant money is achievable.

Jill Wood: [00:12:33] Yeah. But, Mike, I do think they were shocked. I think the people that released the funds when they talk to me that first round and they asked me who I was and what kind of financial setup I had, they were shocked. I could hear them gasp on the other line.

Jill Wood: [00:12:56] I would be curious to know how many other parents have started out. And since I’ve started doing this and telling my story – you know, the NIH brings me out all the time to campus to speak – and since I’ve started this, many families, many parents said, “Okay. I can do this too.” So, I know there’s been an uptick in that, but I would be curious to know.

Mike Blake: [00:13:19] So, walk through your first grant, if you can remember that. What was that like? How did you approach it? Was it successful?

Jill Wood: [00:13:34] You know, it took a couple of times, a couple of rounds to have our first successful grant. Obviously, I did not do this grant writing on my own. You do need to have a medical degree or a PhD – actually, you don’t. I mean, you could really educate yourself up to that point. But if you want to expedite the situation, you should probably bring some consultants in.

Jill Wood: [00:13:57] And so, I did have my colleague, my co-founder, was a PhD, and he had NIH grants under his belt. He inspired me and said, “Let’s do this.” I have really great researchers that I work with. We had preclinical work. We had efficacy. And we really had what was needed to start writing grants. So, he helped me put together our first grant application.

Jill Wood: [00:14:27] And to go back, so my major funding comes from the National Institute of Health, NINDS, as I mentioned, the Small Business Innovation Research Grants. To get these fundings, to start up, even able to apply, is a major undertaking. You can’t just go and log in and sign yourself up. There are several different agencies that you have to go through. The dance number, your cage code, all these steps that you have to go and be certified for. So, anyways, that could take you four to six months. So, if you’re going to do this, you’ve got to get started.

Jill Wood: [00:15:14] There’s very little cost that’s involved in starting up, though. I think there might just be a couple of fees, but, anyhow, it’s inexpensive to do, so – go ahead.

Mike Blake: [00:15:25] Please go ahead. No. Go ahead, please.

Jill Wood: [00:15:26] Okay. So, my researchers, with these small business grants, usually it’s a requirement. You’re working with an academic, and that academic worked with my grant writer, and we put together a strategy. There is a format to these grants. And I suggest you read the instructions over and over and over again. And you don’t throw anything in there that you think is really great. You need to follow what the FOA asks you to do.

Mike Blake: [00:16:04] FOA stands for what?

Jill Wood: [00:16:08] You put me on the spot there, and you’re going to come up –

Mike Blake: [00:16:12] I’ll look it up.

Jill Wood: [00:16:13] Yeah. Thanks. Look it up. You can call for grant FOA.

Mike Blake: [00:16:23] Funding Opportunity Announcement.

Jill Wood: [00:16:25] Thank you. There it is.

Mike Blake: [00:16:26] You’re such an expert, you’re so in it, it’s hard for you to get back to the [inaudible].

Jill Wood: [00:16:33] I was impressed that it came up with SBIR. So, anyways, you follow what the FOA is asking. And if you don’t, that is your first rejection. They’ll kick it right back at you. The NIH is not messing around. I once had a grant kicked back to me because there was a hyperlink in the page within the body of a CV. That was kicked back to me. I’ve had grants kicked back because we went over the page limit. I mean, you don’t even get reviewed. They kick it back and you can’t reapply for another six months.

Jill Wood: [00:17:13] So, you really got to take these things very, very seriously. Have other people take another eyeball on it, pass it over. I mean, bio sketches have to be in the form of an NIH bio sketch. Anyhow, so our first grants we applied had really great comments. We did not win. But you take those comments, and you take them seriously, and you go back and you address them. And you could have a chance, within time you can go and address those before your grant will go to committee for final review. But most often you have to reapply to the grant funding opportunities, which usually happen every six months.

Mike Blake: [00:18:04] Now, you’ve also received other grants from non-governmental organizations as well, correct?

Jill Wood: [00:18:14] Correct.

Mike Blake: [00:18:15] So, I guess I’m curious, why are they giving away money? I understand and our listeners will understand, government agencies, in a way, it’s sort of their job. But there are these private foundations, individuals, I guess, corporate entities, and so forth, what do you think kind of makes them tick?

Jill Wood: [00:18:39] Obviously, breast cancer awareness, you can see how that got started, because it affected people and maybe affected loved ones. A wealthy entrepreneur out there may have had a grandchild with a rare disease and somebody on a staff started up a foundation, because they want to help and maybe they don’t have the time or the resources to do what I’ve done.

Jill Wood: [00:19:11] And I’m sorry I keep regressing here, but I’m thinking back to the science. What was there ten years ago is here now. Alzheimer’s is a really good example. You know, that is a disease that’s only recently had treatments and it’s been known for 70 years. You can look that one up, Mike, as well. But some of these ultra rare diseases are easy fixes where a single gene defect and the science is finally here. You know, CRISPR gene therapy, it’s just opened up the world to us.

Jill Wood: [00:19:53] So, I’m going back to make my point is that, these large foundations that have been there for so long, they had to fund a lot of science to get to where they’re at now. I think we’re going to be seeing a lot more treatments coming out in the next couple of decades with the recent discoveries that we’ve had. So, yes, I think they have a connection. They have a connection to the community.

Mike Blake: [00:20:23] So, I’m not sure if the way to ask this question have you think back or maybe just if you’re going to start today. But, you know, I’m sure somebody who’s listening to this podcast is thinking this out, “You know, I’ve been thinking about getting a grant and this conversation with Jill is giving me the confidence to give this a shot.” Where do you start? How do you start figuring out what might be a potential source of grant money?

Jill Wood: [00:20:53] Well, you’re going to want to look at the institutions or the smaller nonprofits that are in your space. And NIH was obvious to me. But if you might have an education grants, you can go for the Department of Education. Department of Defense is a really good, huge funding opportunity. So, look within your space.

Mike Blake: [00:21:20] I imagine a lot of this can be just accomplished by Google Search, right? Because I think some organizations are very private, they don’t necessarily want a solicitation at large, but then there are some that do. But one thing I’ve read, and I’m curious if you agree with or have any experience with this, is that, it might be easier to obtain money from a smaller organization than a larger one simply because they may not have as many applicants. Any comment on that?

Jill Wood: [00:21:55] No offense, Mike, finding those is pretty dang tough. So, we can go on a tangent here, maybe there’s foundations. So, in my space you’ll have a foundation that supports MPS, but they support MPS as in the families, getting help to the families, and getting families to where they need to be. And I’m looking for foundations that are willing to fund research to bring a treatment.

Jill Wood: [00:22:30] The smaller ones are hard, I think, to find unless you know them because they’re in your space and then you have a link to them. But the larger foundations, you know, everybody always says, “Did you go for a Zuckerberg grant? Have you talked to Bill Gates?” It’s always the first thing out of people’s mouths. And it’s like, “Those are the people that are inundated with grant applications.”

Jill Wood: [00:22:56] You know, you really need to have an in, you need to have somebody you can talk to, a name, and ask for advice, what are people looking for, what’s the tone of this grant. And a lot of times you’ll look at the FOAs and it’s like, “I don’t even know they’re so all over the place.” Nothing has really zeroed in and there’s so many different ones. It’s really convoluted.

Jill Wood: [00:23:24] So, you start out doing that because that’s what everybody tells you to do. But I turned around and just walked away from it because it was all misses. You know, you could spend a lot of time putting things together and it’s just not what they’re looking for. But they don’t really tell you what they’re looking for. And the goalposts are changing all the time, whichever way the wind blows, what’s the sexy right here that I’m funding.

Mike Blake: [00:23:52] You know, the interesting thing about what you just described, I think, is that a lot of people who have had to raise venture capital would offer a very similar description. You’ve got to have an in and you’re not really sure what they want. The VCs aren’t sure what they want. It’s sort of like trying to define the difference between art and pornography. They don’t know. They can’t define exactly where it is, but they know it when they see it. And so, you get bouncing around saying, “Well, no. I’m really not into this. But maybe if you do this, I’ll take another look.”

Jill Wood: [00:24:26] And I don’t know about you, but I know that at least on the VC side of it, the funding seeker side, that can just be immensely frustrating, because it’s hard to tell the difference between being tasked to do something with a specific objective versus just sort of being frankly jerked around.

Jill Wood: [00:24:46] Yeah. Exactly. Yeah.

Mike Blake: [00:24:49] So, in your experience, what does the timeline look like for applying to a grant? I’m curious, is it fairly quick? Is it lengthy? Is it variable? What’s your experience with that?

Jill Wood: [00:25:04] It’s all lengthy. From small to large, it’s all lengthy. I mean, small operations don’t have as many people onboard looking at it. They want to vet the application. So, it might take more time to find the right eyes to look at the application. And then, large institutions, you think they’re large, but the NIH, I feel like they don’t have enough employees, The FDA, they don’t have enough employees. And there’s a lot to go through as well. So, they’re about six months rotation. And if you have a government shutdown, it’s all over, and it happens all the time.

Mike Blake: [00:25:49] When that happens, do you basically have to start over or is it sort of extended animation?

Jill Wood: [00:25:53] No. We just sit in limbo. We sit in limbo. You know, it’s happened to me a couple of times during the Obama Administration, where towards the end we had shutdowns every other day. And it was between we had won the grant and now we’re waiting for the funds to release. Well, the funds aren’t being released because nobody’s made their decision on how much funds are being released. They’re all squabbling there. So, yeah, you sit down for another three months. It’s extremely frustrating. I mean, you think you got the funds, but it could take you a year to actually get them.

Jill Wood: [00:26:33] And I should preface that, too, maybe this is obvious to most people, but maybe not. Those funds don’t hit your bank account. They’re sitting up there in the cloud somewhere – we call it the Payment Management System – and you only pull down funds when you’re paying an invoice.

Mike Blake: [00:26:51] Oh, that’s interesting. I didn’t know that and I’ll bet our listeners didn’t know that. How does that impact your operations as you try to operate your company?

Jill Wood: [00:27:02] Mike, it’s really hard. I was laughing, I could tell you all the horror stories behind this. So, you know, you have to budget so fine tuned. You need to know every penny. And when those invoices are coming, a lot of these grants are milestone driven. If you don’t get to your milestones, your grants can be frozen. If you have a researcher that changes positions or you have to move to a different site, your grant is frozen. And if you’re in between a funding cycle and they only release fundings at certain points, it’s frozen, then you have to get permission to release it, and then here the funds come another six months.

Jill Wood: [00:27:58] So, you can’t get ahead of yourself. You can’t ever overcommit. You really need to be prepared for those things to happen because it is inevitable. They will happen. And if you are living from paycheck to paycheck, it can crush you.

Mike Blake: [00:28:19] And I’m guessing also it probably creates a vendor management challenge, too.

Jill Wood: [00:28:25] Yes, it is. Yeah. I always go in. And a lot of these vendors, believe it or not, even though the money is there, they don’t take on uber rare projects. You know, it’s like $1,000,000 actually means nothing to them. You know, patient population with 15 patients, I’ve had vendors have turned me down because my projects are too small. So, you get these good ones that want to work with you, that understand the situation, and they realize this is what’s happening, but we’re going to do the right thing. And I’ve had several of those vendors.

Jill Wood: [00:29:06] But, yeah, I work with one company that has been incredibly patient where that exact same thing happened. My grant got waylaid and I owed them hundreds of thousands of dollars, and they sat there for six months. And they continued to work, they kept on working until the funds were released. But I couldn’t sleep at night. I do not like living like this.

Mike Blake: [00:29:30] No, of course. I guess, on the bright side, I have to imagine if you provide those services or vendors provide, for example, clinical research organizations, that kind of thing, many of their clients are in your position. And so, my guess, if they’re smart, is that their business model already foresees the fact that there may be a six month delay between invoicing and being paid simply because that’s the nature of the beast.

Jill Wood: [00:30:05] Yeah. It’s like the venture capitalist, you know, they’re taking a little bit of a risk helping you out.

Mike Blake: [00:30:15] So, let’s go to the NIH, because I think that’s obviously a big source for you. How important has it been to develop a personal relationship with people at the NIH? And if that was important, how did that happen?

Jill Wood: [00:30:38] You know, they have to be very careful. There cannot be any favoritism there. You can’t take these guys out for lunch or buy them a drink. That is not appropriate. And if you’re in this space, it’s a small fishbowl. And I was fortunate enough where my grant funding came from the NINDS. And there’s a representative, our program manager that runs in the same circle – her name is actually the same as mine – who I just got to know her. And she really understood the science. She understood the disease. And so, when the grant application came through, it hit her desk. We already had the rapport. She knew the people that I work with.

Jill Wood: [00:31:27] But she’s not the one who’s making the decisions on reviews. You know, when your grant goes in, she gives it to the right people. But you never see your reviewers. They give you a list of their names, but you actually don’t know which ones are looking at your grant. And it is a major no-no to ever contact these reviewers. Don’t ever say anything to them. And it’s those guys that are making the decisions on giving you the score. And those guys can tear you apart if their idea does not fit with yours.

Jill Wood: [00:32:07] But the grant managers, how they can really help you is fight for you. When they do see something that is not in sync with the guidelines, they can call a reviewer out and say, “Hey, you know, this was an unjust comment.” During those times when grant funding freezes, they can help you find other ways to get bridge funding. So, my program managers are priceless. I do have a really great relationship with them. And they are extremely helpful, and networking, and giving ideas.

Mike Blake: [00:32:46] So, you’ve indicated that you’ve in the past, and perhaps you still do, have relied on the help of outside consultants and advisors to help you prepare grants. And I’ve read the same thing, like many organizations have internal grant writers because it’s such a specialized skill. If you’re going to apply for grants such as the ones that you’ve received, how much should somebody budget in terms of the cost of applying for this “free money,” which isn’t so free?

Jill Wood: [00:33:19] It’s not free. Oh, geez. You know, I think it could probably cost you, it depends, like, are you going to hire these people and keep them on staff. That’s where I always worry about. They need to not only have the gift of writing, they need to understand your disease too. And so, it’s hard to find a consultant out there that’s going to be able to nail both of them. So, I would suggest hiring somebody and then you’re going to give them a full salary, which you want to Google it, $100,000 to 300,000.

Jill Wood: [00:34:02] If you are going to piecemeal it, I just think you get what you pay for. You’re not going to get quality work out – maybe you will, maybe you can find somebody – just saying, “Here’s my package, put it together.” I would say that probably costs you at least $10,000.

Mike Blake: [00:34:23] Have you had grant applications rejected?

Jill Wood: [00:34:27] Oh, all the time nonstop. This one grant goes to cancel May 18th. And we are sitting on the edge of our seats. We got a really great score. And that grant has gone through three times. This is its fourth time.

Mike Blake: [00:34:48] It’s fourth time being submitted?

Jill Wood: [00:34:50] Fourth time being submitted.

Mike Blake: [00:34:52] And you’re hopeful that the fourth time is the charm?

Jill Wood: [00:34:55] Yeah.

Mike Blake: [00:34:56] Okay. So, actually this is one of my questions, I was curious if you’re able to apply for grants more than once. That sounds like you are. That may even be expected.

Jill Wood: [00:35:07] Yeah. So, you’ll get your comments, and you’re not always going to have the same reviewers. And sometimes you get lucky with a reviewer that knows exactly what it is that you’re trying to convey and get across, they’ve been in this space. They’re in your space. These people are in your space. They have understanding of the disease. And then, you’ll have somebody who is like, “No. That is not the route of administration I would suggest. No.” “F.” They score you for, like, one to eight, one being good, eight all the way across. So, it’s some egos in there.

Mike Blake: [00:35:44] So, is it fair to say there’s a certain amount of luck involved? Do I get the right application in front of the right reviewer on the right day in the right mood?

Jill Wood: [00:35:55] Yeah. I think with all honesty, Mike, yes. Because we’ve resubmitted it and gotten way different comments from the previous round, so it’s extremely frustrating.

Mike Blake: [00:36:13] Now, when you receive a grant – we touched upon this in terms of how money is dispersed – what other things do you have to change about your business or build your business around in order to manage the grant? Because my understanding is when there’s a grant, there’s just usually some sort of reporting function to send to the granting organization to verify, basically, that you took the money, you didn’t go to Atlantic City and put it all in 22 black. So, what does that look like?

Jill Wood: [00:36:43] It’s hard. And that was really scary for me. And I found there’s niche companies out there that specialize in managing your funds and helping you with the accounting. Yes, there will be line item budgets for travel, for equipment, for subcontracts, yadda yadda. And you get your F&A portion of it and your fee. There’s a lot of calculation that goes into these. It’s epic. It’s quite a lot of work. And your invoices all need to be properly coded.

Jill Wood: [00:37:22] So, all that goes into – I use this company and I’ll pitch them because I think they’re fabulous – Jameson, is my company that does that for me. But I take the invoices and I code them. They manage all the backend of it for me. And then, when you hit a milestone, it’s 750,000 in funding, you’re audited. It triggers an audit. And so, these guys come in, they’re certified by the NIH, and they come in and they look at all your books and make sure you spend down to the time cards, to every single sub-award, seeing the contracts, knowing how you vetted these different contracts. It’s pretty intense and it’s extremely intimidating.

Jill Wood: [00:38:14] So, I strongly suggest you bring somebody in to help you with that. Academia, who wins a lot of these kind of grants, they have entire departments that manage this. They manage the researchers grants for them. But I did not. And so, I found a company that could manage it for me.

Mike Blake: [00:38:38] So, I’m curious, does that also mean that you have to – I’m guessing – kind of approach accounting in a separate and kind of a different way? Some companies, frankly, can be pretty loosey goosey about accounting. And if all you’re doing is you’re running a business selling peat moss out of the back of your truck, you can do that. But it sounds like for you, you probably effectively need at least a controller, if not an outright CFO, and maybe even a whole separate kind of firm even to sell off on it to make sure that you’re doing what you need to do. Because I’m guessing that’s the kind of thing where a misstep can destroy a relationship forever.

Jill Wood: [00:39:24] Yeah. So, yeah, that’s why I depend on this company, and I really want to make sure. This was a portion that I did not know. There’s always that behind the scenes stuff, and this was one of them, is the reporting of the funds, how you spend the funds. I mean, there’s stipulations on how much funds you can roll over to the next accounting period. If you come up short in one budget item and over in the other one, how much you can reallocate to different areas. You know, it’s really detailed.

Mike Blake: [00:40:05] I’m talking with Jill Wood. And the topic is, Should I apply for grants? With the time we have left one question I want to get your thoughts on here is, who shouldn’t apply for grants? I’m sure you’ve probably talked to people that have asked, you know, “Hey, this sounds great. I want to get some of this free money to do X, Y, and Z.” Have you ever talked somebody out of applying for grants or can you see a scenario under which you might talk somebody out of applying for grants? Because for whatever reason, they’re not wired for it, they’re not appropriate, not the right space. Hopefully, you get my question there.

Jill Wood: [00:40:46] Yeah. I would say not in the right space. This is not free money. Because free means it’s my time. This is a massive amount of work that you’re doing to managing these grants. So, if you think you’re going to get free money, who’s going to manage that money for you? That’s not free. So, it would be the person that I would talk out of it.

Jill Wood: [00:41:14] Like, I know where I’m at. And I only have one child. I live in New York. I have access to a large infrastructure, lots of consultants at my fingertips. I don’t want to pick on anybody, but Arkansas did not have the infrastructure that I do and have more than one child, four kids, maybe two, very sick. It’s too much. It’s too much work. I know how hard it is.

Jill Wood: [00:41:52] And you’re not just managing grants. You’re also managing your research. You’re managing the companies. You’re managing your vendors. You’re trying to understand where to go to next, the NIH, the whole landscape. You have to quit your job. And if you’re taking care of multiple sick children, that’s too much. I ask myself all the time, “Is it worth it?”

Mike Blake: [00:42:20] And I imagine it must feel sometimes like you’re working for your granting organizations.

Jill Wood: [00:42:27] Yeah. I do. I really do. I would say that’s a good portion of my time is to make sure all my books are in order, that I’m making all my milestones, planning ahead so that I’ll get the funding when my milestones are met. Yeah. It’s a lot of juggling.

Mike Blake: [00:42:52] So, one way to potentially approach applying for grants is to basically put out as many applications as you possibly can, sort of a shotgun approach as opposed to being surgical. I think I know what the answer is going to be. That’s okay. But I’m sure somebody has tried that. Is that a viable strategy or do you really have to be zeroed in and decide and bet on organizations?

Jill Wood: [00:43:20] If you have nothing better to do, if you have nothing else to lose, you could sit around and write. I mean, some of these grants are small, but some of them are 30 pages. And you’re also wasting other people’s time. If you’re not serious about your grant writing, you’re wasting other people’s time because you have to go and get quotes from all your CROs. Maybe you need to rent a space. Maybe you need to hire other people. You have to get letters of support. There’s a lot that goes into this.

Jill Wood: [00:43:54] So, that would make me mad if you did that, because you are wasting a lot of people’s time, and you are wasting reviewer’s precious time by putting something in their face that’s just worthless. So, be focused.

Mike Blake: [00:44:17] What are the most common reasons that a grant is rejected in your mind?

Jill Wood: [00:44:23] Mistake.

Mike Blake: [00:44:26] Yeah?

Jill Wood: [00:44:27] Yeah.

Mike Blake: [00:44:28] Just like a factual error or –

Jill Wood: [00:44:30] A mistake. A hyperlink, too many pages, you didn’t follow the format. This was supposed to be ten pages, you know. Or in the mistake that you missed the concept, the FOA, you misunderstood it. You should really talk to the grant managers before you apply and say, “Are my aims, does this fall under what the reviewers are expecting?”

Mike Blake: [00:45:02] Jill, we’re running out of time and there are probably questions that our listeners would have liked me to have asked, but didn’t, or would have liked us to spend more time on, or maybe they just want to find out more about Sanfilippo Syndrome and how they can help. If somebody would like to contact you, can they? And if so, what’s the best way to do that?

Jill Wood: [00:45:24] You can contact me directly at my email address. If you have a place to put that, it’s in the blog text or in a text somewhere under my bio, it’s jwood@phoenixnestbiotech.com.

Mike Blake: [00:45:41] Very good. That’s going to wrap it up for today’s program. And I’d like to thank Jill Wood so much for sharing her expertise with us.

Mike Blake: [00:45:48] We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next business decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. It helps people find us so that we can help them.

Mike Blake: [00:46:05] If you would like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn as myself and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. Also, check out my new LinkedIn Group called Unblakeable’s Group That Doesn’t Suck. Once again, this is Mike Blake. Our sponsor is Brady Ware and Company. And this has been the Decision Vision podcast.

 

Tagged With: Brady Ware & Company, Decision Vision, grants, Jill Wood, JJB, Jonah's Just Begun, Mike Blake, NGO grants, NIH, Phoenix Nest, Sanfilippo Syndrome

Richard Taylor, Avid Wealth Management Group, LLC

May 4, 2022 by John Ray

Richard Taylor
North Fulton Business Radio
Richard Taylor, Avid Wealth Management Group, LLC
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Richard Taylor

Richard Taylor, Avid Wealth Management Group, LLC (North Fulton Business Radio, Episode 455)

Richard Taylor is passionate about wealth management. After thirty years in an organization owned by a regional CPA firm, he bought that firm, Avid Wealth Management Group, so he could better serve his clients. In this conversation with host John Ray, Richard discussed the services Avid offers, how they structure their fees, their commitment to the client’s goals, how they respond to market volatility, and much more.  Don’t miss his story of the extravagant Christmas lights he puts out yearly, and why.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Avid Wealth Management Group, LLC

Avid Wealth Management Group, LLC defines the best of what you should expect from a wealth management company: thoughtful, caring people who listen to your goals and dreams, and know what it will take to achieve them.

Their process is designed to foster trust, grow relationships, and provide their clients with a high-quality experience. This allows clients the ability to define a vision of their ideal future and follow a process to achieve that vision.

They offer a personalized boutique-style investment experience. The services they offer will satisfy your needs in relation to;

  • Investment management,
  • tax planning,
  • retirement planning and
  • life insurance.

Through regular communication, including in-person meetings, they are able to do all they can to assist our clients achieve their ideal future. Whether that is achieving more family time, travel, charitable donations or new business ventures, they will work with you. They pride ourselves on offering practical solutions with personal attention rather than simply presenting lists of products and services.

The reality is that not every client comes with a clear vision of their future. They may not have defined goals. Avid can help define your goals with the end in mind and help families develop realistic, achievable goals.

Avid helps clients plan for the desired lifestyle in retirement. They can then work with them to maintain that lifestyle in retirement. Avid helps clients develop a comprehensive plan including;

  • investments,
  • real estate holdings,
  • business ownership and cash flow,
  • insurance and income protection,
  • tax planning and
  • charitable giving.

Avid Wealth Management Group is here to serve as your Investment Manager, Planning Expert and Trusted Partner. This is done by repeatedly delivering a high-quality personalized experience with optimal results.

Company Website |LinkedIn

Richard Taylor, President, Avid Wealth Management Group, LLC

Richard Taylor, President, Avid Wealth Management Group, LLC

Richard is the President and owner of Avid Wealth Management Group, LLC. He serves as an investment advisor to his clients, providing portfolio management, retirement, insurance and financial planning for wealthy individuals, trust, estates, and corporate retirement plans. Richard was featured in Atlanta Magazine where he has been named a Five Star Best in Client Satisfaction Wealth Manager for multiple years.

A qualified CPA, Richard was a client services shareholder of HLB Gross Collins, PC, from 1984 through 2018 having joined the firm at the start of his business career in 1973. He served as International Practice leader from 1989 to 2018. Richard served a broad range of industries including manufacturing, distribution, construction, service, and technology companies. He is focused on planning to help companies address issues and business challenges to enhance profitability and maximize financial success. He has extensive experience in business acquisitions, business sales, and many issues related to financing, planning, and tax strategies for these transactions. He also served as a trusted advisor to his clients.

In addition, Richard also served as the firm’s liaison with a worldwide organization of accounting firms, HLB International. Richard has worked with many clients in international markets. He represented numerous international companies operating in the United States and US companies operating in multiple countries. He has specialized expertise to help clients in dealing with International Financial Reporting Standards, international tax planning strategies, transfer pricing, and many issues related to corporate structure and the requirements of doing business in multiple countries.

Richard is a graduate of the University of Georgia.

LinkedIn

Questions and Topics in this Interview:

  • Avid Wealth – what sets it apart from everyone else.
  • Services to business and not just the individual.
  • The importance of wealth management and at what point one should start to take wealth management seriously.
  • Should one be nervous of falling markets?
  • The change in portfolio composition over time based on the needs of the individuals.
  • What does a financially secure retirement look like?

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Special thanks to A&S Culinary Concepts for their support of this edition of North Fulton Business Radio. A&S Culinary Concepts, based in Johns Creek, is an award-winning culinary studio, celebrated for corporate catering, corporate team building, Big Green Egg Boot Camps, and private group events. They also provide oven-ready, cooked from scratch meals to go they call “Let Us Cook for You.” To see their menus and events, go to their website or call 678-336-9196.

Tagged With: A&S Culinary Concepts, Avid Wealth Management, investment management, investments, North Fulton Business Radio, renasant bank, Richard Taylor, wealth management

How to Respond to the “What are Your Rates?” Question

May 4, 2022 by John Ray

How to Respond to the "What are Your Rates?" Question
North Fulton Studio
How to Respond to the "What are Your Rates?" Question
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How to Respond to the "What are Your Rates?" Question

How to Respond to the “What are Your Rates?” Question

It happens all the time:  prospects who start a conversation with the “what are your rates?” question. In this episode we offer several suggestions for handling this question.

The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] Hello. I’m John Ray on the Price and Value Journey. So, how do you respond to the what-are-your-rates question? I received a form of this question from a B2B services professional in an email. And in her email she said, “I was thinking over some of the things you said to me at lunch. And you said that if someone asked you about your price right away on the phone that maybe they’ve contacted you because they’ve seen you on the internet somewhere, you mentioned you may not be a good fit.” Well, she continued, “Someone came up to me at a networking event, and introduced themselves, and asked right away what I charge. I know she isn’t a good fit for a few reasons, but I just said similar to what you told me, something to the effect of it really depends on what you need or want and we need to have a conversation.” “What would you have said?” she asked, “in that situation.”

So, first of all, I told her, “You did the right thing. Your gut on this stuff is usually right.” For folks I meet face to face, I just say, “I don’t know what I would charge. We need to have a conversation about your situation and needs, and see if we are a good fit because I’m not a good fit for everyone.” If the client is willing to take me up on a conversation, then I’ll take the meeting, even if I really don’t think that they are a fit. Not everyone would do that, but I will.

First, you never know until you have the conversation, right? They may surprise you. And second, if they are taking me up on my terms, which is having a conversation about their needs, then I need to fulfill my part. I’ll schedule them at some time and place that’s easy for both of us, so that if it’s not a fit, as I anticipate, then I’ve not lost a lot of time.

I told her that her gut is usually right about her judgment, but that’s not always the case. We all make mistakes. Further, even if our initial judgments are confirmed, there’s nothing lost in being kind and meeting with someone who is just starting out in their business, for example, but can’t yet afford your services. This meeting may be an investment in a future client. It could be an investment in someone who will refer you to another client, which just happened for me. It could be that you are just taking a few minutes to be kind, to listen, and to offer a few helpful suggestions to a new business owner. For me, that’s part of giving back.

Now, I also say that no one client of mine has the same price because every client is completely unique with their own needs. And this reinforces the need for a conversation. If it’s someone who’s calling me on the phone, I thank them for calling. And I say, “First, how did you get my name? If you’ve been referred by someone, I want to thank that person.” If they’re a referral, then I need to engage with them and stay on that. We need to have a conversation track with them. Now, if they got my name off the Internet somewhere and their first question is about my rates, my experience is been that it’s largely a waste of time for me to spend much time on someone who finds me that way and calls with a first question of, “What are your rates?” If that’s what that client leads with, then my response is something like, “I don’t know what I would charge until we have a conversation about your needs. First, we need to determine whether I’m even a good fit. And if I’m not, I’ll try to help you by referring you to someone else. If we are a fit, then we can discuss different options. I can offer to meet your needs.”

Now, if the client insists on getting my “rates,” I’ll let them know that they seem to be more interested in a transaction than a relationship. And I invest my time and energy in relationships with clients, clients that are interested in relationships. It’s important for us as B2B professionals to focus on prospects who are willing to discuss their needs upfront and in some detail. You’ll end up with clients whose needs you’re meeting and who are a good fit for you. You’ll also end up working for a price which is appropriate for the value you are providing.

I’m John Ray on the Price and Value Journey. Past episodes of this series can be found on your favorite podcast app. We’d be grateful if you would subscribe to the show on your favorite podcast app. And if you’d like to give me feedback or to connect with me with a note, you can send that to John@JohnRay.co. Thank you for joining me.

 

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,300 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: clients, hourly rates, John Ray, Price and Value Journey, pricing, professional services, professional services providers, prospects, rates, solopreneurs, value

We Can Learn from Poor Fit Clients

May 3, 2022 by John Ray

We Can Learn from Poor Fit Clients
North Fulton Studio
We Can Learn from Poor Fit Clients
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We Can Learn from Poor Fit Clients

We Can Learn from Poor Fit Clients

As professional services providers, how should we engage with poor fit clients before we refer them on to someone else? Before we let them go, we can learn from them.

The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] Hello. I’m John Ray on the Price and Value Journey.

John Ray: [00:00:04] Do you want to be a commodity or a problem solver? If you want to work with clients who are a better fit for you and earn higher prices for your engagements, then the answer is clear, right? If, however, when someone asks the “what are your rates” question, and you respond by quoting figures and sending out a price list, then you’re in the red zone of positioning yourself as a commodity.

John Ray: [00:00:34] Now, when I’m asked the “what are your rates question” as kind of the opening question in a conversation with a client, I typically go straight to the “I don’t think we’re a good fit if that’s your primary focus”. Now, my answer to the “what are your rates” question that comes really early in a conversation is to go, typically, I go straight to the “we’re not a good fit” answer.

John Ray: [00:01:03] Now, some push back on me and say it’s better to offer a quote, because if the client passes out on whatever range of quotes that you offer, then no amount of value exploration will bridge the gap, and I get that point, but here’s where my approach to this situation could potentially shortchange me in another, more subtle way. When I respond to the “what are your rates” question with the “we’re not a good fit” answer and refer them on to someone else, I could be passing on an opportunity to learn.

John Ray: [00:01:41] You see, there’s something to be learned in any conversation with a client, which focuses on the needs, the hopes, the problems, and the values of that prospect. If you’re asking the right questions, you’re getting more data points that can be applied to other clients and other situations that you encounter. You’re learning and you’re becoming that much better at whatever professional services discipline you practice.

John Ray: [00:02:08] I read a blog post not long ago by a gentleman named Pye Jirsa. He’s the founding partner of Lin & Jirsa Photography. And here’s what he said, “It’s your responsibility to dive into the client’s psychology, to figure out what they want and what they value, and help them find a product that is going to suit their needs. In doing so, this process will make you a better photographer.”

John Ray: [00:02:37] Take that quote and fill in the blank of whatever you are. The point of it is we’re here to help and we’re here to serve. And even those clients that we perceive to be thrifty, we’ll call them, and not a good fit for you, they need help finding the place that they can get help. That may be your book. It may be a course. It may be some other way for them to get information that helps them along the way, that fits the budget that they have to solve the problem that they have.

John Ray: [00:03:09] Even if you find out that the person is sitting in front of you is a miser who will not pay based on the value you deliver, you’ve learned something about their problems, which can be applied to all clients, and particularly, of course, clients who are a better fit, and you’ll do a better job for those future clients. There are some clients, of course, who are so price-sensitive that they’ll refuse even the most basic conversation over their needs and problems.

John Ray: [00:03:39] They’ll refuse to sit with you and share anything until they know what you’ll charge. So, for me, at that point, there’s no real point in engaging with someone that’s so focused only on price. Whatever your approach on the “what are your rights” question, do every interaction with a client as an opportunity for professional development. You’ll be a better problem solver and you’ll earn higher fees for your services as a result.

John Ray: [00:04:11] I’m John Ray on the Price and Value Journey. Past episodes of this series can be found on your favorite podcast app or at pricevaluejourney.com. And if you’d like to connect with me directly, you can do so by sending a note, john@johnray.co. Thank you for joining me.

  

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,300 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: John Ray, poor fit clients, Price and Value Journey, pricing, professional services, professional services providers, solopreneurs, value

LIVE from RISKWORLD 2022: Pamela Bradshaw, Varsity Brands

May 3, 2022 by John Ray

Pamela Bradshaw
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Pamela Bradshaw, Varsity Brands
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Pamela Bradshaw

LIVE from RISKWORLD 2022: Pamela Bradshaw, Varsity Brands

Live from the R3 Continuum booth at RISKWORLD 2022, Pamela Bradshaw, Director of Risk Management at Varsity Brands, stopped by to talk with host Jamie Gassmann. While Pamela has attended numerous RISKWORLD conferences, this was her first with Varsity Brands. She shared the details of her conference presentation, which focused on young risk professionals and bridging knowledge between generations, bringing DEI front and center, encouraging the younger generations to continue creating positive change, and much more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Pamela Bradshaw, Director of Risk Management, Varsity Brands

Pamela Bradshaw, Director of Risk Management, Varsity Brands

Pamela Bradshaw is Director of Risk Management for Varsity Brands and joined the company this year.

She has over 30 years of success and experience in Corporate Claims and Risk Management with public and privately-held organizations in the Retail, Restaurant, Oil/Gas, Manufacturing, Direct Selling, and Insurance industries.

As part of the DFW RIMS Chapter, she had a presentation at RISKWORLD 2022 focused on the next generation and young risk professionals.

LinkedIn

 

Varsity Brands

Varsity Brands is  BSN Sports, the recognized leader in team athletic gear, Varsity Spirit, the driving force in spirit, and Herff Jones, the most trusted name in celebrating student milestones.

They partner with educators, coaches, and students to build school pride, student engagement, and community spirit.

With a mission to inspire achievement and create memorable experiences for young people, Varsity Brands elevates the student experience, promotes participation and celebrates achievement through three unique but interrelated businesses: BSN SPORTS, a Varsity Sport Brand; Varsity Spirit; and Herff Jones, A Varsity Achievement Brand. Together, these assets promote personal, school, and community pride through their customizable products and programs to elementary and middle schools, high schools, colleges and universities, as well as church organizations, professional and collegiate sports teams, and corporations. Through its dedicated employees and independent representatives, Varsity Brands reaches its individual and institutional customers each year through competitions, camps and sales.

Company website | LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:03] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. Your host, Jamie Gassmann here, broadcasting to you from Riskworld 2022 at the R3 Continuum booth. And joining me is Pamela Bradshaw from Varsity Brands. Welcome, Pamela.

Pamela Bradshaw: [00:00:35] Thank you. Thank you for having me.

Jamie Gassmann: [00:00:37] So, tell us a little bit about what Varsity Brands does.

Pamela Bradshaw: [00:00:40] Yes. Varsity Brands is based in Farmers Branch, Texas, which is Dallas, Texas, comprised of three corporations. BSN Sports, which you’ve seen all the high school and collegiate sports, whether it’s football, basketball, tennis uniforms. We do the apparel as well as distribution and sales. Another company is called Varsity Spirit, and you’ve heard of cheerleaders, so you have the cheerleading competition, dance competitions, and all the products related to that for sales. And, also, Herff Jones. Herff Jones is an older company of Varsity Brands. I know you’ve seen all the class rings, and diplomas, and cap and gowns, and so we manufacture those as well.

Jamie Gassmann: [00:01:19] Wonderful. And so, what is your role at Varsity Brands? What do you do for them?

Pamela Bradshaw: [00:01:24] Sure. I am the Director of Risk Management. I oversee all the procurement for all the insurance programs, the insurance renewals, oversee the claims, also oversee anything related to risk control. And I’m new to the company I just joined the company actually a couple of weeks ago.

Jamie Gassmann: [00:01:38] Oh, wonderful. So, is this the first time you’ve been to RIMS or have you come a couple of times?

Pamela Bradshaw: [00:01:42] Actually, gosh, I’ve been in the industry over 35 years, so I’ve been at least 10 or 15 RIMS conferences. And this has been, of course, the first for a lot of us due to the pandemic in the last two years. So, happy to be here.

Jamie Gassmann: [00:01:54] Wonderful. I know we’re in day two of it, but how’s it been going for you so far in terms of sessions and other things that you’ve been sitting through?

Pamela Bradshaw: [00:02:01] So far busy meeting with our broker. I have another meeting after this, as a matter of fact. But highlighting my session today, that’s the main reason why I’m here is for the session that I’m a part of. I’m part of the DFW RIMS Chapter, and I submitted a session regarding our next generation in the upcoming risk professional, the minority perspective. And so, that’s today at 1:30 p.m. in Room 205, so a little plug there.

Jamie Gassmann: [00:02:28] Yeah. Absolutely. And so, tell me a little bit about what are some of the things you’re going to be covering in that presentation and talking about?

Pamela Bradshaw: [00:02:33] Sure. I have a panelist – actually, there’s three panelists of young risk professionals. We really want to focus on how the next generation sort of can bridge the gap. As I mentioned before, a lot of us who have been in the industry for some time, we noticed that there’s a gap over the years in terms of training as far as developing the young professional so that they can take on the jobs and responsibilities that we have in their organizations from a risk perspective.

Pamela Bradshaw: [00:03:02] And specifically for the minority, I do have a panelist as an Asian-American, I have an African American male, I also have a black female, she’s actually South African. And so, we want to make sure that they feel included from a DEI perspective. I think that a lot of companies toot their horn on being inclusive and also being a DEI corporation, but we’re noticing there’s not enough action in making sure that there’s representation of these individuals. And so, that’s the focus.

Jamie Gassmann: [00:03:32] That’s fantastic. So, it’s not just words that are being spoken, but actually putting something into motion that’s going to help to kind of address building that program from an inclusive perspective.

Pamela Bradshaw: [00:03:42] Absolutely.

Jamie Gassmann: [00:03:42] And in a way, the presentation sounds like you’re kind of helping them to establish that legacy of professionals that’ll be coming up the chain of command. That’s incredible.

Pamela Bradshaw: [00:03:52] Absolutely. We see in our industry a lot of retirements. And due to, of course, the migration, if you will, great resignation, if you will, what’s happening post-pandemic, it’s very, very vital that we make sure that our industry survives, not just from the technical piece of it, but just the equality from equal pay, from making sure that we’re in the room, making sure that that glass ceiling is not concrete.

Pamela Bradshaw: [00:04:20] So, we want to make sure they understand that they can and achieve anything they want to achieve in this industry, just as we have. It’s just that we were a little bit shy about it from being a black female. In particular, we were quite a bit shy coming up and fearful that there would be retaliation if we spoke up.

Pamela Bradshaw: [00:04:39] I think this generation, the generations coming up, the millennials and the Gen X, Y and Z, they’re speaking out. And I think it’s fair to say that because of their voices being heard, the companies are now understanding because they are the consumer and the buyer, not just from risk management for all industries, but it’s important that we listen and make sure that we listen to them.

Jamie Gassmann: [00:05:01] Absolutely. And there’s so much value in having a very diverse work environment. I mean, there’s so many perspectives that different individuals can bring to a conversation, even business decisions.

Pamela Bradshaw: [00:05:12] Absolutely.

Jamie Gassmann: [00:05:12] That, you know, if just one mind and one approach, you’re losing an opportunity for some comprehensive, more integrated approaches that can actually strengthen your business’s outcome. So, that’s fantastic.

Pamela Bradshaw: [00:05:25] And ultimately increase sales, because your reach is a lot farther than if you just stay a homogeneous product, your reach is definitely a lot farther. And the ideas that come again from, not just the the younger generation, but from a cultural standpoint you’re reaching is just so much further to the audience and to the ultimate consumer.

Jamie Gassmann: [00:05:44] Yeah. Well, and your employees perform better when they feel like they have inclusive leadership, when they feel like they have a leader that wants to take that time to understand what makes them tick as a human. And tapping into some of those perspectives and strengths that they have.

Jamie Gassmann: [00:06:02] I love that your presentation is creating empowerment is the word that’s coming to my mind as I’m listening to you. Empowering people to let your voice be heard and bring your story to the leaders at your organization. So, that’s fantastic.

Pamela Bradshaw: [00:06:15] Absolutely. And I’m excited. I think that there’s quite a few young professionals here in the risk industry, and so they’re eager. They want to learn. They’re ready to learn. And we have to be responsive to that.

Jamie Gassmann: [00:06:29] Yeah. So, I always ask my guests that are speakers the three takeaways that you want that audience to be left with that when they walk out of that room after hearing that panel, what would they be?

Pamela Bradshaw: [00:06:42] I would say, number one, that we hear you. Number two, that we are learning to understand you. I think as a seasoned professional, we have a tendency to think that we know it all and that we’ve learned so much that we can’t quite see the fact that the younger ones, we can learn just as much from them as we do from each other as seasoned risk professionals. And then, I would say, the speak up, speak out. Continue to do that, because I truly believe the next generation, they are going to change the world and they’re going to change the way that we do business.

Pamela Bradshaw: [00:07:18] Especially post-pandemic, things are not going to be the same. I think we need to get over that. They’re not going to be the same. And so, how do we develop a new normal, a new way of thinking, and the younger generations are definitely showing us and telling us that they’re willing, ready, and able to do that.

Jamie Gassmann: [00:07:37] That sounds like a wonderful presentation. I wish you luck. I hope it goes well. I’m sure it will. Just hearing the topic and how you’re presenting it here on the show, I know you’re going do a fantastic job.

Pamela Bradshaw: [00:07:47] Thank you so much. And I appreciate your time for having me.

Jamie Gassmann: [00:07:51] Absolutely. Thanks for being a guest.

Pamela Bradshaw: [00:07:53] You’re welcome. Thank you.

Outro: [00:07:57] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show, and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: DEI, Jamie Gassmann, Pamela Bradshaw, R3 Continuum, Risk Management, RISKWORLD 2022, Varsity Brands

LIVE from WORKBENCHcon 2022: Rob Rein, Ginger Woodworks

May 3, 2022 by John Ray

Ginger Woodworks
North Fulton Studio
LIVE from WORKBENCHcon 2022: Rob Rein, Ginger Woodworks
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Ginger Woodworks

LIVE from WORKBENCHcon 2022: Rob Rein, Ginger Woodworks (Organization Conversation, Episode 17)

Rob Rein, owner of Ginger Woodworks joined Richard Grove on this live episode of Organization Conversation, broadcast from WORKBENCHcon 2022. Rob talked about how Ginger Woodworks came about, his love of the maker community, building relationships, and much more.

Organization Conversation is produced by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Rob Rein, Ginger Woodworks

Rob Rein, Ginger Woodworks

In 2016, Rob set out to build a few projects with my kids. When one backyard playhouse quickly turned into other projects around the house, he realized he had an opportunity to teach his kids how to build cool stuff and work hard.

As a Christian father and husband, Rob believes it is his duty to inspire my family and those he can reach.  He appreciatse every follow, like, and view of any project that comes out of the Ginger Workshop.

Connect with Rob:  Website |Instagram | TikTok | Facebook

About Organization Conversation

Organization Conversation features interviews with movers and shakers in storage and organization, from professional organizers to the creative and talented Brand Ambassadors who use Wall Control products every day. You’ll hear tips, tricks, and how-tos for storage and organization, as well as receive first access to Wall Control promotions. We talk with our suppliers and partners to give you a look behind the scenes at how we operate, what makes our family-owned and operated brand tick, and some of the fun and interesting insights that go into making our business run. We love our guests, as they are engaging and entertaining with interesting experiences to share. By focusing on those guests and the amazing stories they tell, we hope you will be enriched and find your time listening to the Organization Conversation podcast as time well spent.

Organization Conversation is hosted by Richard Grove, and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and others.

About Richard Grove

Richard Grove, Host, Organization Conversation

Richard Grove‘s background is in engineering but what he enjoys most is brand building through relationships and creative marketing. Richard began his career with the Department of Defense as an engineer on the C-5 Galaxy Engineering Team based out of Warner Robins. While Richard found this experience both rewarding and fulfilling, he always knew deep down that he wanted to return to the small family business that originally triggered his interest in engineering.

Richard came to work for the family business, Dekalb Tool & Die, in 2008 as a Mechanical Engineer. At the time Wall Control was little more than a small ‘side hustle’ for Dekalb Tool & Die to try to produce some incremental income. There were no “Wall Control” employees, just a small warehouse with a single tool and die maker that would double as an “order fulfillment associate” on the occasion that the original WallControl.com website, which Richard’s grandmother built, pulled in an order.

In 2008, it became apparent that for the family business to survive they were going to have to produce their own branded product at scale to ensure jobs remained in-house and for the business to continue to move forward. Richard then turned his attention from tool and die to Wall Control to attempt this necessary pivot and his story with Wall Control began. Since that time, Richard has led Wall Control to significant growth while navigating two recessions.

Connect with Richard:

Instagram | Twitter | LinkedIn

About Wall Control

The Wall Control story began in 1968 in a small tool & die shop just outside Atlanta, Georgia. The first of three generations began their work in building a family-based US manufacturer with little more than hard work and the American Dream.

Over the past 50+ years, this family business has continued to grow and expand from what was once a small tool & die shop into an award-winning US manufacturer of products ranging from automobile components to satellite panels and now, the best wall-mounted tool storage system available today, Wall Control.

The Wall Control brand launched in 2003 and is a family-owned and operated business that not only produces a high-quality American Made product but sees the entire design, production, and distribution process happen under their own roof in Tucker, Georgia. Under that same roof, three generations of American Manufacturing are still hard at work creating the best tool storage products available today.

Connect with Wall Control:

Company website | Facebook | Instagram

Tagged With: Ginger Woodworks, maker, maker community, makers community, Richard Grove, Rob Rein, Wall Control, woodworking, WORKBENCHcon 2022

Stephanie Donaldson, Johns Creek Arts Center

May 2, 2022 by John Ray

Johns Creek Arts Center
North Fulton Business Radio
Stephanie Donaldson, Johns Creek Arts Center
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Johns Creek Arts Center

Stephanie Donaldson, Johns Creek Arts Center (North Fulton Business Radio, Episode 454)

Three weeks into Stephanie Donaldson’s tenure as the new Executive Director of the Johns Creek Arts Center, COVID lockdowns hit.  Her experience in the organization, starting years before as a volunteer, coupled with her dedicated team of employees and volunteers, proved to be a potent combination, one that resulted in the Center reopening only eight weeks after lockdowns to provide summer camps for children. Joining host John Ray, Stephanie recounted her journey with the Center, her determination to be open for the community, their numerous programs and community outreach, the mental and psychological therapy that art delivers, the many ways the community can help, and much more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Johns Creek Arts Center

The Johns Creek Arts Center was founded in 1996 as the Warsaw-Ocee Arts Center with the purpose of providing art services to audiences in north Fulton County.

The organization changed its name to the Johns Creek Arts Center in 2006 when we moved into our current location on Abbotts Bridge Road in the City of Johns Creek. The arts center facility boasts an outstanding clay and ceramic studio, a digital arts lab, and instruction in a wide variety of visual media. JCAC also has an expansive outreach program that conducts classes and workshops in more than a dozen locations in surrounding communities.

The Johns Creek Arts Center strives to inspire artistic development by stimulating individual creativity and devising a catalyst for personal and community growth by providing quality art instruction and outreach programs.

The Johns Creek Arts Center’s vision is to be a community arts center providing affordable quality arts education to the residents of North Fulton and surrounding communities.  We offer a wide and diverse variety of adult and youth classes, after-school art enrichment programs, outreach programs for seniors, and outreach programs for under-served low-income youth.

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Stephanie Donaldson, Executive Director, Johns Creek Arts Center

Stephanie Donaldson, Executive Director, Johns Creek Arts Center

Stephanie Donaldson has dedicated nine years to the Johns Creek Arts Center. She began as a volunteer developing the “Student to Senior” program bridging together local high school students and residents at assisted living facilities to create art. Following this, Stephanie accepted the position of Registrar & Payroll Director. She developed a membership management program, directed the afterschool program at seven Fulton County Elementary schools, and created and executed the Center’s first Holiday Artist Markets.

In May of 2018, Stephanie was promoted to the position of Deputy Director. Within this scope, she oversaw the development of a new website for the arts center, worked to create community relationships for increased revenue through fundraising, sponsorships, and donations, and curated the Center’s first art auction fundraising gala in November of 2019.

In February of 2020, Stephanie was thrilled to be appointed Executive Director of the Johns Creek Arts Center. Unfortunately, the Center closed three weeks later due to COVID. Determined, Stephanie pioneered an opening plan to move forward 8 weeks later re-opening with 10 weeks of summer art camps. The Center’s doors re-opened in May 2020 with 300 children in camp during the first summer of COVID!

The Johns Creek Arts Center has been open ever since with growing enrollments in all programs and exhibitions. Proving hard work and dedication can overcome anything. Stephanie has served as a volunteer on many different levels; girl scout troop leader, basketball and soccer coach, president of band boosters, owner and operator of a rescue farm for horses and dogs.

Stephanie continues to give to her community, currently as a member of Leadership Johns Creek, Johns Creek Chamber of Commerce board member, Rotary Johns Creek North Fulton, and the School Governance Council.

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Questions and Topics in this Interview:

  • History of Johns Creek Arts Center; non-profit arts organization
  • Overview of services/programming they offer
  • Why are you important to our community?
  • How did you survive COVID as a non-profit?
  • Free community outreach programs
  •  JCAC Staff
  • JCAC exhibitions
  • Initiatives for inclusivity

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Special thanks to A&S Culinary Concepts for their support of this edition of North Fulton Business Radio. A&S Culinary Concepts, based in Johns Creek, is an award-winning culinary studio, celebrated for corporate catering, corporate team building, Big Green Egg Boot Camps, and private group events. They also provide oven-ready, cooked from scratch meals to go they call “Let Us Cook for You.” To see their menus and events, go to their website or call 678-336-9196.

Tagged With: arts, arts education, community arts center, Johns Creek, Johns Creek Arts Center, Non Profit, Stephanie Donaldson, summer camp

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