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Caffeine

April 14, 2022 by John Ray

Caffeine
North Fulton Studio
Caffeine
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Caffeine

Caffeine (Episode 73, To Your Health with Dr. Jim Morrow)

On this episode of To Your Health, Dr. Morrow shared information about caffeine:  from coffee to green tea to energy drinks. He covered the health benefits of consuming caffeine, and that of coffee in particular, such as its impact on exercise and some forms of cancer. He discussed concerns of note when consuming caffeine, particularly for pregnant women, and much more. To Your Health is brought to you by Morrow Family Medicine, a Member of Village Medical, which brings the care back to healthcare.

About Morrow Family Medicine, A Member of Village Medical

Morrow Family Medicine, a Member of Village Medical, is an award-winning, state-of-the-art family practice with offices in Cumming and Milton, Georgia. The practice combines healthcare information technology with old-fashioned care to provide the type of care that many are in search of today. Two physicians, three physician assistants and two nurse practitioners are supported by a knowledgeable and friendly staff to make your visit to Morrow Family Medicine, A Member of Village Medical one that will remind you of the way healthcare should be.  At Morrow Family Medicine, a Member of Village Medical, we like to say we are “bringing the care back to healthcare!”  The practice has been named the “Best of Forsyth” in Family Medicine in all five years of the award, is a three-time consecutive winner of the “Best of North Atlanta” by readers of Appen Media, and the 2019 winner of “Best of Life” in North Fulton County.

Village Medical offers a comprehensive suite of primary care services including preventative care, treatment for illness and injury, and management of chronic conditions such as diabetes, congestive heart failure, chronic obstructive pulmonary disease (COPD) and kidney disease. Atlanta-area patients can learn more about the practice here.

Dr. Jim Morrow, Morrow Family Medicine, and Host of To Your Health with Dr. Jim Morrow

Covid-19 misconceptionsDr. Jim Morrow is the founder and CEO of Morrow Family Medicine. He has been a trailblazer and evangelist in healthcare information technology, was named Physician IT Leader of the Year by HIMSS, a HIMSS Davies Award Winner, the Cumming-Forsyth Chamber of Commerce Steve Bloom Award Winner as Entrepreneur of the Year and he received a Phoenix Award as Community Leader of the Year from the Metro Atlanta Chamber of Commerce.  He is married to Peggie Morrow and together they founded the Forsyth BYOT Benefit, a charity in Forsyth County to support students in need of technology and devices. They have two Goldendoodles, a gaggle of grandchildren and enjoy life on and around Lake Lanier.

Facebook: https://www.facebook.com/MorrowFamMed/

LinkedIn: https://www.linkedin.com/company/7788088/admin/

Twitter: https://twitter.com/toyourhealthMD

The complete show archive of To Your Health with Dr. Jim Morrow addresses a wide range of health and wellness topics and can be found at www.toyourhealthradio.com.

Dr. Morrow’s Show Notes

What is caffeine?

  • Caffeine is a natural stimulant most commonly found in tea, coffee, and a few other plants.
  • It works by stimulating the brain and central nervous system, helping you stay alert and prevent the onset of tiredness.
  • Historians track the first brewed tea as far back as 2737 B.C.
  • Coffee was reportedly discovered many years later by an Ethiopian shepherd who noticed the extra energy it gave his goats.
  • Caffeinated soft drinks hit the market in the late 1800s and energy drinks soon followed.
  • Nowadays, 80% of the world’s population consumes a caffeinated product each day, and this number goes up to 90% for adults in North America.

How it works

  • Once consumed, caffeine is quickly absorbed from the gut into the bloodstream.
  • From there, it travels to the liver and is broken down into compounds that can affect the function of various organs.
  • That said, caffeine’s main effect is on the brain.
  • It functions by blocking the effects of adenosine, which is a neurotransmitter that relaxes the brain and makes you feel tired
  • Normally, adenosine levels build up over the day, making you increasingly more tired and causing you to want to go to sleep.
  • Caffeine helps you stay awake by connecting to adenosine receptors in the brain without activating them. This blocks the effects of adenosine, leading to reduced tiredness.
  • It may also increase blood adrenaline levels and increase brain activity of the neurotransmitters dopamine and norepinephrine
  • This combination further stimulates the brain and promotes a state of arousal, alertness, and focus. Because it affects your brain, caffeine is often referred to as a psychoactive drug.
  • Additionally, caffeine tends to exert its effects quickly.
  • For instance, the amount found in one cup of coffee can take as little as 20 minutes to reach the bloodstream and about 1 hour to reach full effectiveness

What foods and drinks contain caffeine?

  • Caffeine is naturally found in the seeds, nuts, or leaves of certain plants.
  • These natural sources are then harvested and processed to produce caffeinated foods and beverages.
  • Here are the amounts of caffeine expected per 8-ounce (240-mL) serving of some popular beverages:
  • Espresso:240–720 mg
  • Coffee:102–200 mg
  • Energy drinks:50–160 mg
  • Brewed tea:40–120 mg
  • Soft drinks:20–40 mg
  • Decaffeinated coffee:3–12 mg
  • Cocoa beverage:2–7 mg
  • Chocolate milk:2–7 mg

 

  • Some foods also contain caffeine. For instance, 1 ounce (28 grams) of milk chocolate contains 1–15 mg, whereas 1 ounce of dark chocolate has 5–35 mg
  • You can also find caffeine in some prescription or over-the-counter drugs like cold, allergy, and pain medications. It’s also a common ingredient in weight loss supplements.

 

May improve mood and brain function

  • Caffeine, once again, has the ability to block the brain-signaling molecule adenosine.
  • This causes a relative increase in other signaling molecules, such as dopamine and norepinephrine
  • This change in brain messaging is thought to benefit your mood and brain function.
  • One review reports that after participants ingested 37.5–450 mg of caffeine, they had improved alertness, short-term recall, and reaction time
  • In addition, a study linked drinking 2–3 cups of caffeinated coffee (providing about 200–300 mg caffeine) per day to a 45% lower risk of suicide
  • Another study reported a 13% lower risk of depression in caffeine consumers
  • When it comes to mood, more caffeine isn’t necessarily better.
  • A study found that a second cup of coffee produced no further benefits unless it was consumed at least 8 hours after the first cup
  • Drinking between 3–5 cups of coffee per day or more than 3 cups of tea per day may also reduce the risk of brain diseases such as Alzheimer’s and Parkinson’s by 28–60%
  • It’s important to note that coffee and tea contain other bioactive compounds (besides caffeine) that may also be beneficial.

May boost metabolism and fat burning

  • Because of its ability to stimulate the central nervous system, caffeine may increase metabolism by up to 11% and fat burning by up to 13%
  • Practically speaking, consuming 300 mg of caffeine per day may allow you to burn an extra 79 calories daily
  • This amount may seem small, but it’s similar to the calorie excess responsible for the average yearly weight gain of 2.2 pounds (1 kg) in American
  • However, a 12-year study on caffeine and weight gain noted that the participants who drank the most coffee were, on average, only 0.8–1.1 pounds (0.4–0.5 kg) lighter at the end of the study

May enhance exercise performance

  • When it comes to exercise, caffeine may increase the use of fat as fuel.
  • This is beneficial because it can help the glucose stored in muscles last longer, potentially delaying the time it takes your muscles to reach exhaustion
  • Caffeine may also improve muscle contractions and increase tolerance to fatigue
  • Researchers observed that doses of 2.3 mg per pound (5 mg per kg) of body weight improved endurance performance by up to 5% when consumed 1 hour before exercise
  • Doses as low as 1.4 mg per pound (3 mg per kg) of body weight may be sufficient to reap the benefits
  • What’s more, studies report similar benefits in team sports, high-intensity workouts, and resistance exercises
  • Finally, it may also reduce perceived exertion during exercise by up to 5.6%, which can make workouts feel easier

May protect against heart disease and diabetes

  • Despite what you may have heard, caffeine doesn’t raise the risk of heart disease
  • In fact, evidence shows a 16–18% lower risk of heart disease in men and women who drink between 1–4 cups of coffee daily (providing approximately 100–400 mg of caffeine)
  • Other studies show that drinking 2–4 cups of coffee or green tea per day is linked to a 14–20% lower risk of stroke
  • One thing to keep in mind is that caffeine may slightly raise blood pressure in some people.
  • However, this effect is generally small (3–4 mmHg) and tends to fade for most individuals when they consume coffee regularly
  • It may also protect against diabetes.
  • A review noted that those who drink the most coffee have up to a 29% lower risk of developing type 2 diabetes. Similarly, those who consume the most caffeine have up to a 30% lower risk
  • The authors observed that the risk drops by 12–14% for every 200 mg of caffeine consumed
  • Interestingly, consuming decaffeinated coffee was also linked to a 21% lower risk of diabetes. This indicates that other beneficial compounds in coffee can also protect against type 2 diabetes

Other health benefits of coffee

  • Coffee consumption is linked to several other health benefits:
  • Liver protection.
    • Coffee may reduce the risk of liver damage (cirrhosis) by as much as 84%. It may slow disease progression, improve treatment response, and lower the risk of premature death
    • Drinking coffee may decrease the risk of premature death by as much as 30%, especially for women and people with diabetes
  • Decreased cancer risk.
    • Drinking 2–4 cups of coffee per day may reduce liver cancer risk by up to 64% and colorectal cancer risk by up to 38%
  • Skin protection.
    • Consuming 4 or more cups of caffeinated coffee per day may lower the risk of skin cancer by 20% 
  • Reduced MS risk.
    • Coffee drinkers may have up to a 30% lower risk of developing multiple sclerosis (MS). However, not all studies agree 
  • Gout prevention.
    • Regularly drinking 4 cups of coffee per day may reduce the risk of developing gout by 40% in men and 57% in women
  • Gut health.
    • Consuming 3 cups of coffee a day for as few as 3 weeks may increase the amount and activity of beneficial gut bacteria
  • Keep in mind that coffee also contains other substances that improve health.
    • Some benefits listed above may be caused by substances other than caffeine.

Safety and side effects

  • Caffeine consumption is generally considered safe, although habit-forming.
  • Some side effects linked to excess intake include anxiety, restlessness, tremors, irregular heartbeat, and trouble sleeping
  • Too much caffeine may also promote headaches, migraine, and high blood pressure in some individuals
  • In addition, caffeine can easily cross the placenta, which can increase the risk of miscarriage or low birth weight.
  • Pregnant women should limit their intake
  • Caffeine can also interact with some medications.
  • Individuals taking the muscle relaxant Zanaflex or the antidepressant Luvox should avoid caffeine because these drugs can increase their effects

Recommended dosages

  • The U.S. Department of Agriculture (USDA) considers a daily intake of 400 mg of caffeine to be safe.
  • This amounts to 2–4 cups of coffee per day
  • That said, it’s worth noting that fatal overdoses have been reported with single doses of 500 mg of caffeine.
  • Therefore, it’s recommended to limit the amount of caffeine you consume at one time to 200 mg per dose
  • According to the American College of Obstetricians and Gynecologists, pregnant women should limit their daily intake to 200 mg

The bottom line

  • Caffeine isn’t as unhealthy as it was once believed.
  • In fact, evidence shows that it may be just the opposite.
  • Therefore, it’s safe to consider your daily cup of coffee or tea as an enjoyable way to promote good health.

Credit to www.healthline.com

Tagged With: caffeine, caffeine and pregnancy, coffee, diabetes, Dr. Jim Morrow, Exercise, liver cancer, tea, To Your Health With Dr. Jim Morrow, Village Medical

Mentor and Mentee Pt. 1

April 12, 2022 by John Ray

Mentor-Mentee-Inspiring-Women
Inspiring Women PodCast with Betty Collins
Mentor and Mentee Pt. 1
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Mentor and Mentee Pt. 1 (Inspiring Women, Episode 44)

In this episode of Inspiring Women, Merry Korn and Sheryl Marrero share the story of how they came together in a mentor-mentee relationship through the Women’s Small Business Accelerator. The host of Inspiring Women is Betty Collins and the show is presented by Brady Ware & Company.

Betty’s Show Notes

I have two women who completely inspired me at an event that I attended for the Women’s Small Business Accelerator. The WSBA has a gala every fall, and Brady Ware & Company is a big supporter of that organization.

Merry Korn and Sheryl Marrero told their story of how they came together. They started out together as mentor-mentee through a six-month program with the WSBA. As women business owners, we need to be inspired by other women business owners. So I really want them to tell a little bit about their journey together. And then we’re going to talk about mentoring, being a mentor or a mentee.

Merry is the owner of Pearl Interactive Network, Inc., and Sheryl is the President of SavKon Construction.

We cover a lot of ground in this episode, including how and why Sheryl needed the mentor relationship that Merry had to offer to help her with her business debt.

I was in a large deficit and so I was referred to the Mentor Match program through the WSBA. I ended up at the table with Merry. And although her business was totally different from mine, I instantly felt trust in her. And that was one of the things I had hoped for and prayed for, for a mentor who I could trust.

Find out what made the difference in turning her business around, and more detail about Merry’s Wellness Checkup Plan.

This is THE podcast that advances women toward economic, social, and political achievement. Hosted by Betty Collins, CPA, and Director at Brady Ware and Company. Betty also serves as the Committee Chair for Empowering Women, and Director of the Brady Ware Women Initiative. Each episode is presented by Brady Ware and Company, committed to empowering women to go their distance in the workplace and at home.

For more information, go to the Resources page at Brady Ware and Company.

Remember to follow this podcast on Apple Podcasts and Google Podcasts.  And forward our podcast along to other Inspiring Women in your life.

TRANSCRIPT

[00:00:00] Betty
So today on inspiring women. I have two women who completely inspired me at an event that I attended for the Women’s Small Business Accelerator. They have a gala every fall, and we’re a big supporter of that organization. I’ll refer to it as the SBA, and these two ladies told their story and how they came together. And it’s Merry Korn and Sheryl Marrero. And they just were so awesome that I said, I’ve got to have this out to women, business owners and women so they can, you know, take their journey if they’re in the same path that these two have been on and utilize the experience of it and come together. So, you know, they started out together as mentor mentee, which is like this six month program with the SBA. Well, that’s a couple of years ago, I think. So they’ve really had a great time with it and really have just done some amazing things. And as women business owners, we need to be inspired by other women business owners. And so I really want them to to tell a little bit about their journey together. And then we’re going to talk about mentoring, being a mentor or a mentee. So first, Merry, I’m going to just start with you. Just a real quick introduction of who you are. I look at you as the Merry Corn in Columbus, Ohio, but maybe just tell us two or 3 minutes at the most of who you are and your company. It can be 30 seconds as well, but go ahead.

[00:01:34] Merry
Yeah. So I am a clinical social worker by background and I love business and our company is a women owned federal contracting call center. We’re a social impact firm in that we always give hiring priority to disabled veterans, veterans, military spouses, people with disabilities, and people living in geographically challenged areas at the number of employees. We have changes by the day, but it’s anywhere from 700 to 1200 employees we have in 27 states.

[00:02:15] Betty
Wow. I would just wrap up that with she’s a mover and shaker. She gets it done and she really is just an inspiration to women in the Columbus, Ohio and beyond area. So thank you again for being here, Merry and Sheryl, if you could just give your 32nd to three minute commercial on who you are and what you do.

[00:02:39] Sheryl
Okay. So my name is Sheryl Marrero, and I am a business owner of a company known as Self Construction. The company has been around since 2010. And what we do, we do renovations for residential and commercial real estate, and it’s always been a passion of mine, although my background was in information technology. But real estate is just been a passion of mine. So that’s what we do, definitely.

[00:03:09] Betty
When when Sheryl told her background of growing up and it’s a great story. So if you’re inspired, maybe you should have a conversation with her and coffee over zoom but she she really loved real estate and construction when she was what six or seven years old wanting to fix her house. So it’s a great story, great background. I wish we had all the time for it, but but these two ladies got together and a lot of times we we go to mentors or find mentors. Sometimes we have them. We don’t even realize it. But because Sheryl really needed some help and she sought that out. And so I want Merry and Sheryl to kind of just share quickly that time that day you met and what you had to face, what you were facing. Sheryl, we’ll start with you. Kind of like I went, sought out a mentor, got connected to Merry. Where were you at that moment in time as a business owner and a person?

[00:04:06] Sheryl
So at that moment in time, I was actually at what I would consider one of my lowest points as an entrepreneur. I was actually thinking that I was going to have to close my doors, things. They just weren’t going as planned or as I had hoped for. I was in a large deficit and so I was referred to the Mentor Match program through the SBA. And initially, what was strange, I initially was at a table with another woman entrepreneur who was in construction, but after we traded tables, I ended up at the table with Merry Korn. And although her business was totally different from mine, I instantly felt trust with her. And that was one of the things I had hoped for and prayed for, for a mentor who I could trust. And just to help me turn my business around to a point where I wanted it to just break even and possibly walk away. But it ended up being so much more than that after we connected and she agreed to be my mentor.

[00:05:23] Betty
Merry, do you remember the day when you heard the story of Sheryl and how you just thought, oh, my gosh. Take us back to that start.

[00:05:33] Merry
I thought, I don’t know anything about construction. She’s not she doesn’t want me because I just I know government contracts, which, by the way, Sheryl knows government contracts. But I was intimidated because I felt incompetent. And I am I don’t know government. I don’t know construction. But I know business.

[00:06:00] Betty
Right? Right. And did you ever see you know, when you heard where she was, did you think, could we get through this challenge? Because you’re a business owner, right?

[00:06:12] Merry
Yeah. Business owners need so much support. It is so hard. And it’s lonely. And it is so lonely. But I was sitting with Melissa. Inger. Is it Ingersoll?

[00:06:27] Betty
Yeah.

[00:06:28] Merry
She was the president of KeyBank. And sure, both of us heard your story, and both of us came to the same conclusion of You just need to get well planned. Because, you know, Sheryl, very few people get beyond 90,000 a year in revenue and you were three, almost three quarters of a million. You came too far to turn away.

[00:07:02] Betty
Right. Right. Well, and so the starting point was a lot of debt lay offs. All of I mean, it was just one big bundle of mess, which, you know, every entrepreneur goes through it. I don’t care who you are. It’s not an easy path. But let’s do one thing. That’s that was the starting moment we met each other. Now, where are you right now, Sheryl? Where are you today?

[00:07:27] Sheryl
Today I am profitable. The deficit is very manageable and I’m in business. My doors are open. And, you know, the biggest thing is I’m out of debt and I’m very happy because I’m doing what I love to do as an entrepreneur, you know, just being passionate about real estate. I feel like I’m back at it. I’m taking it slower and it’s it feels really good. So I’m in a very good place today.

[00:08:01] Merry
By the way.

[00:08:02] Betty
Go ahead, Merry.

[00:08:03] Merry
I’ve just seen Cheryl go through this. She’s not the same person today. When I met Sheryl, she was broken and timid and uncertain. And all I knew is that she had this great heart for the work she did. And Sheryl, I look at you and no one would know you were the same person, because there’s this level of strength and confidence and joy as you’re working on screen with her.

[00:08:37] Betty
She’s she is all confident. She’s all smiles.

[00:08:40] Merry
And so different. Right. So different.

[00:08:43] Betty
Well, that was what I loved about the connection at that gala when you guys were talking about this journey. And I wanted to go back to that starting day of despair, overwhelmed. How am I ever going to do this to There is victory, it’s still work, it’s still a journey. You’re always on a journey as an entrepreneur, right till you sell and you have the check in your hand. But that success is due to a lot of hard work in between that starting day to now. Which which. Merry, what was the time frame of that? Is it about two, two and a half years?

[00:09:18] Merry
Yeah. Nobody told me it was only supposed to be six months.

[00:09:23] Betty
Well, in trying to get rid of that kind of debt, you could never have that. What? The debt that you were in, Cheryl, you could have never done that in six months. It was a process in time, right?

[00:09:33] Merry
It still is a process. Sure.

[00:09:35] Speaker1
Sure. So what I want to talk about and I and I loved this and I’ve done this a long time and I read every book. And I you know, I’m out there with hearing speakers and such, but I never heard the wellness checkup or plan. You always hear you need a business plan. Well, she already had a business. She already had a plan that went amuck. It was now we just need to fix, you know, we need to to to get wellness in business. And I thought that was a great I liked the way that flowed for sure when you guys talked about it. And the plan, of course, was attached to accountability and some mentoring, because obviously Mary took the time to go. I’m going to mentor, I’m going to tell you facts, I’m going to give you direction. And I kind of expect you to do it right. So what I’d love to hear from is just some highlight, Sheryl, from you of why why you have this success in the wellness program. What did you do? What were the things that made the difference for the turnaround? Because women need to hear that they’re listening right now that are where you are.
What were some key things that turned it around for you? And then, Mary, I want you to kind of add to what she’s saying.

[00:10:52] Speaker3
Okay. So for me, I’m the type of person I’ve always been like a hard worker and I’ve always held myself accountable and responsible for things maybe too much versus the average person, I would say. So for me, I was very hard on myself because I couldn’t figure out like, how did I get to that point so fast? And so the first thing I think was key for me was just to surrender. Like I surrendered everything and I put my trust into my mentors guidance. I had to trust her 100%. And although some of the advice that was given or even some of the tasks in the beginning, it seemed kind of foreign to me because it wasn’t the way I was used to operating, but I had to have that trust and I trusted her from day one, and that’s why I thought she would be the best mentor for me. I never had any doubt that if I, you know, open up any financial statements or just anything to her, that I could just really trust her. So giving complete trust to your mentor, although you may not understand the task, but you just go and do it and with trust.

[00:12:15] Speaker3
The second thing I would say for me, it was, you know, I learned this from Mary. Like, don’t be so hard on myself. I was really hard on myself. I had beaten myself up in addition to the deficit that I was facing. So she taught me during the journey, like just something personal, like be kind to yourself and I’ll never forget the words when she told me that. And so once I started looking at myself differently, as, you know, there’s no way you could have known. You know, I wasn’t ever exposed to certain types of resources and things like that. I started to just give myself a break because that’s what I would have done for someone else. So you just have to do it for yourself as well. So I would say trust a trusted mentor, you know, just surrender to it and hold yourself accountable to the task that they give you. You know, you may not understand it, but it’ll all work out.

[00:13:19] Speaker1
Well, it sounds like you had to be pretty transparent with Mary, and that’s a hard thing. Everyone’s like, Oh no, I’m smiling today and I have a perfect Facebook life. You had to be really open and say, Here’s where I’m at. How was that for me?

[00:13:38] Speaker3
I thought it was going to be hard because part of my story was part of my deficit had come. You know, it it turned out because I ended up having employees and people who are very close to me who I couldn’t trust. So I didn’t know how I was going to go about trusting a total stranger. But because I felt like Mary was just God sent, I surrendered and I trusted her. So it was very easy from day one.
Like I said, that was the first thing about her, is why I wanted her to be my mentor, because I felt like an instant trust with her. But it was easy. I was very transparent with her. It was easy for me to just open up everything from my business to my personal life, just everything. And so she was able to just give me the proper coaching and advising that was needed to get me in a better place.

[00:14:42] Speaker1
I hope my audience hears that because that’s so key. So key that you could be trusted. You can trust someone, you can be open and then go, okay, I’m going to surrender this and I’m going to listen. I mean, perfect. So, Mary, tell me about the things in the wellness thing. Like you probably challenged her with things that she wasn’t used to doing, but kind of go back to that time where you were helping her through things to get out of the position she was in.

[00:15:11] Speaker2
So there is an old adage when the student is ready, the teacher comes. And so step number one is Cheryl attained heights in business that she has the God given talent for. But there’s a big difference between top line and bottom line revenue. Yes. And so a big first step is we’ve got to get your finances into account. And we introduced her to a financial advisor who was I think the. Is it okay to mention names?

[00:15:50] Speaker3
Oh, absolutely.

[00:15:52] Speaker2
They weren’t like, Yeah, she was perfect because Cathy is very pro women in business. And I remember I saw Cathy and I said, I really think you could help her. And she did. And Cheryl, you could go into detail about what she did. But so many people get so enamored with the business. And they and Betty, you know this, when it comes to finances, it’s like, oh, it’s a deer in headlights. But the other thing that Sheryl and I worked on is a go, no go. So even though contracts sound really good and wonderful, they could put you under if you don’t have a very thoughtful process. And which contracts are you going to take on and which are you not? So step number one is pay down the debt. And Sheryl has the fortitude of having a really good full time job. So plan number one is pay down the debt. Plan number two was go, no go. Plan A, number three, a really good, solid financial advisors who got deep into the weeds but sure went through a whole lot of heartache with her family and health. And I felt like almost 50% of my being there is just the heartache, just being there and saying, this is a horrible thing that’s going on with the health of all these people you love and the losses you’ve had. But you can do this and you can go on. Don’t give up. Sheryl at least that’s my perception is, well, the financials were incredibly important. It was the belief, the support behind you saying this feels insurmountable, but you’re going to get through it. And sometimes in all of our lives, terrible things happen. But to let you know, sometimes you can’t be there for people who are dying and that you love. And sometimes your personal life has to take precedence because you can’t do it all right. All the time.

[00:18:09] Speaker1
Right. Well. And hopefully, you know, women that are listening to this podcast can take away that there’s there’s plans there steps, but there’s emotions. All of it needs to be dealt with. All of it need. It’s a whole package. And I love the fact that you said you can’t do it all. And women don’t get that. I mean, especially women. I always say you can have it all. You just can’t do it. All right. And those are two different things. So I just wanted to kind of get that background before we dive into being mentors and being the mentor and being the mentee so that they kind of would get an idea of the journey that you guys have gone on together. And I can’t emphasize enough, and probably it’s because I am a professional that I always go, You’re as good as your professionals, but it’s true. And there’s many professionals you have to have in your life when you when you run a business. I mean, some of them are different for other things. But the banker and not the bank, the banker, you know, the financial advisor that understands.

[00:19:17] Speaker2
The accounting, the bookkeeping.

[00:19:20] Speaker1
Right. And you have to understand that, you know, earning money like she had to go back to a job for a while because you’ve got to pay bills. And so it was this whole big balance, which I that’s why I just wanted you guys to encourage people today. There’s ways out. It might not be what you think it is at first, but man, where you are today, Cheryl, you have a lot more options because you chose to do those things that you maybe didn’t want to do. So let’s just take this one step further. Can you guys I mean, because. You were in a pretty, pretty bad place. And I’d love for you to give perspective of the debt you had and that that big, big, big cloud over you so people can understand that you can get out of anything if you put together the things we just talked about.

[00:20:06] Speaker3
So for me, I had well over $200,000 in debt. Like, I was upside down with the business and. Initially I didn’t know how I would be able to pay it off because at the time, you know, I was under with my business. I couldn’t see a way out. And I think. One of the most impactful things from having a mentor. I’m not going to say that it diminished my fear, but it when I was open with Mary about it, I was very I mean, she listened. She understood that I didn’t have a clue how to get rid of that amount of debt that was strictly just from the business. But. She always had words of encouragement as if it was nothing. That’s how I interpreted it. So she was like, Oh, that’s nothing. You can do this. And so. I would walk away or, you know, thinking maybe I’m thinking this is bigger than what it actually is. And so I could take a step back and take a breather and go through the world plan. And then I just started to tackle the debt we mean some of the tasks were to get refinanced and, you know, take out loans and different things of that nature, you know, lower interest rates and just start plugging away at paying it down, you know, as efficiently as possible.

[00:21:50] Speaker3
And just to hear someone else say that, you know, it can be done. When I didn’t have a clue how to get it done. It just, I guess more so confirms that you really have to trust them. You have to trust their advice and trust what they tell you. And it also. Boosted my confidence because as I started to pay things down, then it was like, I can do this. She’s right, I can’t do this. And then the tasks just seemed easier and easier. I mean, they were a lot of tasks, but I was able to accomplish them and, and just it was just one step at a time until I was able to pay it down. And just to give you a perspective like today, I think I’m like closer to $41,000 in debt at this point, but it’s very, very manageable.

[00:22:53] Speaker1
Well, I appreciate Mary and Sheryl sharing so beautifully and being very open and honest with the audience. But this is this is a great time to kind of recap, because we’re going to have part two where we really talk about what it is to be a mentor and what it is to be a mentee and what works and what doesn’t. So make sure you tune in for part two of this podcast. Inspiring Women has been presented by Brady and Company. As your career advancements continue, your financial opportunities will continue to grow. Be prepared. Visit Brady where to find out more about the accounting services that can assist you to that next level. All this, plus more about the podcast can be found in the show notes for this episode. Thank you so much for tuning in. Feel free to share this show or give us a review. Remember, inspiration is powerful. Whose life will you be changing?

Automated transcription by Sonix www.sonix.ai

Tagged With: Betty Collins, Brady Ware & Company, Inspiring Women, mentor, Merry Korn, Pearl Interactive Network, SavKon Construction, Sheryl Marrero

Value in a Worthless Lottery Ticket

April 11, 2022 by John Ray

Value in a Worthless Lottery Ticket
North Fulton Studio
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Value in a Worthless Lottery Ticket

Value in a Worthless Lottery Ticket

Is there value in a worthless lottery ticket? Yes, and it’s a perfect illustration of how our prospective clients (and all of us, actually) make buying decisions based on intangibles which have nothing to do with our services, experience, or credentials. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] Hello again. I’m John Ray on the Price and Value Journey.

John Ray: [00:00:03] The largest single lottery pool in United States history was a Powerball jackpot of 1.6 billion in January 2016. Three winners in California, Tennessee, and Florida each had the option of receiving a $533 million pre-tax annuity or a lump sum payment of 327.8 million. Now, the odds of picking the correct six numbers in such a lottery are one in 300 million. Now, expressed another way, the chances of success in this game are essentially 0.00000033. Yes, essentially zero.

John Ray: [00:00:54] Now, any logical analysis of this purchase would deem these lottery tickets to be essentially worthless. So why would anyone spend $2 to buy what is basically a worthless piece of paper? Moreover, why would they stand in long lines like thousands did in the days that led up to that drawing to buy a ticket, which essentially has no monetary value? What drives the purchases of these tickets? Well, hopes and dreams, for one. The dream might be to pay off the mortgage or student loans or both. Maybe they want to buy a house for mom or something more extravagant, like a vacation home in Spain or Costa Rica. Maybe it’s an around-the-world cruise.

John Ray: [00:01:44] Whatever the motivation, visualizing the realization of that dream is something lottery ticket buyers receive. It’s intangible. Buyers are also motivated by identification. Everyone else is buying, so maybe you ought to give it a shot. Another motivation is the fear of missing out. It’s the I can’t win if I don’t play thinking.

John Ray: [00:02:09] Now, where I live here in the state of Georgia, lottery proceeds fund scholarships to in-state colleges. Some buyers, while accepting the extremely long odds, justify their purchase as a contribution to education. What’s the common thread in all these motivations? They are all intangible. Clients buy for intangible reasons which have nothing to do with the features and benefits of the product or service or what you might think might be logical about those products or services. This is true for all customers and everything they buy. This is true for you. This is true for me. Everything. Everyone.

John Ray: [00:02:58] And if you’re a professional services provider, you might think it’s different for you and you’d be wrong. Your clients aren’t any different. They’re motivated by their own mix of intangibles, many of which have nothing to do with your features and benefits. They will buy from you based on reasons you might think are crazy, meaningless, silly, or irrational. They will also turn down your pitch or even fire you based on reasoning you think is illogical. They will buy worthless pieces of paper for two bucks and find value there when they do. The extent to which you understand and internalize and act upon this fundamental aspect of human behavior will drive your ability to effectively market your services, price your services, and serve your clients.

John Ray: [00:03:51] I’m John Ray on the Price and Value Journey. Past episodes of this series can be found at pricevaluejourney.com. Or you can email me directly, john@johnray.co. Thank you for joining me.

 

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: buying decisions, intangibles, John Ray, lottery, Price and Value Journey, pricing, professional services providers, solopreneurs, The Price and Value Journey, value

Finding the Ain’t

April 8, 2022 by John Ray

Finding the Ain't
North Fulton Studio
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Finding the Ain’t

A visit with one of my clients and a CPA we were interviewing led to “finding the ain’t.” The “ain’t” in this meeting was the intangible my client identified which attracted him to this CPA. A real-life lesson in how intangibles are what makes prospective clients lean in, not our certifications or experience. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] Hello. I’m John Ray on the Price and Value Journey. In the work I do as an outside CFO for a few clients and as a business advisor, I rely on CPAs to handle the tax work for my clients because compliance work, like taxation, for example, is not my expertise.

John Ray: [00:00:21] Not long ago, I had a series of different meetings with a client and a few prospective CPAs. After we’d completed our interviews, I asked my client which one he preferred. And he told me his favorite. “Why did you like him?” I asked. He answered, “Because any man who says ain’t is a man I know I can talk to,” he said. That’s not exactly the answer I was expecting, but I wasn’t surprised either. I was expecting to hear an intangible, and the only question was which one or two of those intangibles might stand out for my client?

John Ray: [00:01:03] I expected to hear an intangible rationale for my clients’ selection because clients do not select professional services providers like CPAs, attorneys, bookkeepers, or coaches based on qualifications and expertise. No, they don’t really care what school you went to, unless, of course, you just happen to go to the same school they did and then they might care. But they don’t care that you’ve got a great website. They don’t really care about your certifications and in a lot of cases, they don’t even know what all those letters mean. Your certifications and mine are worthless.

John Ray: [00:01:45] Okay. Now, that’s a deliberate overstatement. Certifications and all of the education and work that we’ve put into becoming subject matter experts in our given field are vital but only to a point. They are just the tickets to get into the show. They don’t get you backstage in that client’s mind. What gets you backstage is to have a value conversation. And that’s what this particular CPA who got chosen did. He didn’t spend any valuable time covering all the things we already knew and had moved past. He didn’t talk about his qualifications or his certifications or whatnot. He asked a lot of why questions and then he shut up and listened. His use of the word ain’t wasn’t really the ultimate determinant for my client, of course. It was just a symbol that he could point to, which indicated for him that this professional understood his problems, hopes, fears, and dreams.

John Ray: [00:02:48] As professional services providers, our job is to be known as someone who understands and holds solutions to problems. But you already know that. What can be hard for us to internalize, though, is that clients come to believe that we have solutions because of intangibles, which often have nothing to do with how you and I end up solving their problems. There’s an ain’t with every client. Spend your time trying to find it.

John Ray: [00:03:22] I’m John Ray on the Price and Value Journey. Past episodes of this podcast can be found at pricevaluejourney.com. Or, you can email me if you’d like to connect directly, john@johnray.co. Thank you for joining me.

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: certifications, customer discovery, experience, intangibles, John Ray, Price and Value Journey, pricing, professional services, professional services firms, professional services marketing, solopreneurs, value

Decision Vision Episode 163: Should I Increase Inventory? – An Interview with Jason Haith, OEC Group, Louisville

April 7, 2022 by John Ray

OEC
Decision Vision
Decision Vision Episode 163: Should I Increase Inventory? - An Interview with Jason Haith, OEC Group, Louisville
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OEC

Decision Vision Episode 163: Should I Increase Inventory? – An Interview with Jason Haith, OEC Group, Louisville

Many businesses are wrestling with the question of whether they should build up inventory to counter delivery delays due to supply chain disruption. In this interview with host Mike Blake, Jason Haith of the OEC Group contends that while those supply chain challenges have abated somewhat, they have not been solved, and may become even more challenging. Jason discussed many of the issues at hand, what may be coming later in 2022, what solutions may be available, diversifying shipping and sourcing, and much more. Decision Vision is presented by Brady Ware & Company and produced by the North Fulton studio of Business RadioX®.

OEC Group

Founded in 1981, OEC Group had a vision to provide comprehensive logistics services to clients.

Today OEC Group serves destinations throughout the world and has grown into one of the leading logistics providers from Asia to North America.

Their annual cargo volume has consistently put us in the top position for Transpacific Trade.

With offices in over fifty countries, they take pride in being close to your cargo at all times.

Proximity of their OEC logistics professionals to your cargo enables them to stay on top of relevant market trade intelligence. Their Asia offices bridge the connection between you and your supplier, bringing additional insight to the entirety of your supply chain.

Company website | LinkedIn | Twitter

Jason Haith, Manager, OEC Group, Louisville

Jason Haith, Manager, OEC Group Louisville

OEC Group is an incredibly dynamic International Logistics company specializing in the Asia and West Asia trade. OEC offers Full container, LCL, Airfreight, warehousing, and Customs Compliance services.

Jason is the manager of the office in Louisville, Kentucky and has been with OEC since 2011.

Jason has a degree from The University of Kansas. He lives in Louisville.

LinkedIn

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the Decision Vision podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

LinkedIn | Facebook | Twitter | Instagram

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

Decision Vision is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the Decision Vision podcast.

Past episodes of Decision Vision can be found at decisionvisionpodcast.com. Decision Vision is produced by John Ray and the North Fulton studio of Business RadioX®.

Connect with Brady Ware & Company:

Website | LinkedIn | Facebook | Twitter | Instagram

TRANSCRIPT

Intro: [00:00:01] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional, full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.Welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision-making in a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:41] My name is Mike Blake, and I’m your host for today’s program. This program is sponsored by Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. I am managing partner of the Strategic Valuation and Advisory Services Practice, which brings clarity to clients facing critical strategic decisions by presenting clients with empirical facts that enable great decision making.

Mike Blake: [00:00:41] If you would like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn is myself and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. Also, check out my LinkedIn group called Unblakeable’s Group That Doesn’t Suck. So, please join that as well if you would like to engage. If you like this podcast, please subscribe on your favorite podcast aggregator and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:32] Today’s topic is, should I increase my inventory holdings, and, specifically inventory holdings coming from abroad? During the pandemic, according to the US Census Bureau Data, US businesses on average have 37 days of inventory in hand. That is the lowest since the 2009 recession and is still trending lower. So, we all know that there are supply chain issues whether you had a hard time getting a Peloton during COVID and now they can’t give them away. It’s taking four or five weeks to get a brand new MacBook Pro. We’re routinely seeing products that we’re used to seeing on the shelves. We’re seeing empty shelves from everything – everything from steak to corned beef hash to oyster crackers. And, of course, remember in the early days when there were massive shortages of disinfectant wipes, disinfectant sprays, the great toilet paper craze of 2020, and the list goes on and on.

Mike Blake: [00:02:39] And, we are told that the reason or a reason that we’re seeing, the inflation that we’re seeing of late, is because the supply chain has yet to recover. And, that appears to be true. And from a consumer’s perspective, of course, it’s irritating. It’s disappointing. And, in some cases where inflation is really hitting, it’s potentially existential. But, of course, this is a show that is aimed at business decision-makers and this is impacting many businesses that are simply running out of product. And running out of product is a bigger deal than you might imagine, at least in some cases. Our guest will talk more about this, I’m sure.

Mike Blake: [00:03:31] But, you know, I think about – it wasn’t that long ago when you could walk into a Home Depot and you could buy Halloween or Christmas decorations on Christmas Eve and they would still have fully stocked shelves. Right. And then, if you wanted to, you could wait a few days later, they’d be selling everything off at $0.30 on the dollar or something. Now, if you’re not stocked up on that stuff by December 15th, that’s already out of there because companies have really tightened up their inventory management practices and they have decided in some cases that they’d rather miss out on a sale rather than being left holding the bag on inventory that they can’t move or going to have to take a bath on.

Mike Blake: [00:04:16] But we’re seeing now the exposure that that creates just in time inventory is fantastic when everything is working the way that it’s supposed to. But it’s vulnerable to one thing not working as well. One bottleneck will have ripple effects throughout the entire supply chain. And then, if you have ten bottlenecks as is the case or more in some of our supply chain, well, you see what we have. Right. And so, you lead to stockouts, which lead to disappointed customers. And if you’re dealing with online retail, I understand that one of the things that can just kill your rankings is if you’re just out of inventory. And that’s really hurting a lot of electronic retailers.

Mike Blake: [00:05:03] And so, this is an important decision, I’m sorry, an important conversation that is leading to a decision about whether or not companies need to change their inventory practices. Some probably have. Others are probably thinking about it very hard. If so, how to do that now? I’m not an inventory guy. I’m not a supply chain guy. I’m a finance guy through and through. So, I have told you the sum total of everything I know about the topic. So, we’ve brought in a guest who knows a heck of a lot more about the topic.

Mike Blake: [00:05:32] And joining us today is Jason Haith, who is the branch manager for OEC Group, Louisville. He’s been with OEC for 16 years, handling full container import-export, less-than-container consolidations, including buyer consolidation, airfreight import-export, along with consulting with clients and documentation. Founded in 1981, OEC had the vision to provide comprehensive logistics services to clients. They serve destinations throughout the world, and has grown into one of the leading logistics providers from Asia to North America. Jason, welcome to the program.

Jason Haith: [00:06:04] Mike, thanks so much for having me.

Mike Blake: [00:06:07] So, I’ve tried to, in a very ham-handed way, set the table here. We’ve been told for a long time excess inventory is bad. It consumes cash. It promotes inefficiency, among other things. Now, all of a sudden, we’re finding ourselves lacking in inventory. Why would companies want to go back the other way right now?

Jason Haith: [00:06:35] In terms of adding additional inventory, you mean?

Mike Blake: [00:06:37] Yes, that’s right.

Jason Haith: [00:06:38] So, I think a lot of what you’d said in your introduction is accurate. I think one of the biggest challenges the import community has faced isn’t just the cost of product in particular or shipping. It’s the uncertainty of transit time. Those issues have abated some as we’ve come out of Chinese New Year this year. But there is an issue that’s looming on the horizon that importers are really going to have to start taking a look at. And that’s the contract, the labor contract renegotiations on the West Coast. That contract is up this year, July 1st, and the possibility of a labor disruption or a full-on strike is likely enough that it’s forced conversations with clients to provide alternatives.

Jason Haith: [00:07:34] The ILWU, the International Longshore and Warehouse Association, effectively controls all of the freight terminals, and these are the terminals that [inaudible] actual vessels come into to be unloaded at the ports. They are the men and women that operate the cranes and move containers around the port facility. That contract is due July 1. And if they’re unable to reach an agreement, the possibility of a labor disruption is likely.

Jason Haith: [00:08:08] That poses a number of problems for the community. The first is that the West Coast of the United States is responsible for something around 60% of all of the volume that’s coming into the country. So, if those gateways effectively go down or inoperable, it places a huge amount of pressure on the remaining ports that are still operable. That would be the Gulf Coast, primarily Houston; the East Coast, primarily Savannah, Norfolk, and New York I think at this point. Those facilities are much smaller. They’re much smaller facilities and just not really capable of handling the volumes that are going to be coming their way. I think it’s going to be tough.

Mike Blake: [00:08:59] Now, leading up to this, there’s been an obsession, I think, or at least certainly a lot of focus on not carrying excess inventory. So, let’s go back to sort of inventory supply chain 101. How did we get to that point? Why did – why have people – why do people decide they wanted to carry as little inventory as possible? Why did we expose ourselves to this risk now?

Jason Haith: [00:09:24] I mean, ironically, I think it was because of the fluidity of the supply chain. Several years ago companies were easily able to operate in that JIT sort of scenario because product was – and product production and the transportation of that product was efficient enough that it allowed companies to sort of build these foundational pillars and how they’re going to operate moving forward. It’s those foundational pillars, I think, that have been shaken by what we saw in 2021.

Jason Haith: [00:09:59] In terms of inefficiency and excess cost, I think importers were looking at what was happening on the sales side and thinking to themselves, “Oh, my gosh, I don’t have – based on the way sales are now, I’m not sure I have the product that I’m going to need in the future. Let’s get more product moving.” And, the difficulties that I think importers saw in 2021 are really leading them to pursue a different course of action up to and including carrying inventory now that they may not have previously just because they’re unsure, not just from a transportation perspective. Transportation is incredibly inefficient. But that’s just one portion of it.

Jason Haith: [00:10:47] On the production side, there are issues as well. COVID lockdowns in China continue. Suppliers in China continue to have issues with inflation and increased product costs. The shipping delays have left product at supplier facilities longer than expected. In some cases, suppliers have had to either slow production or cancel it altogether not because they don’t have the raw materials to produce it, but because once it’s produced, they physically have no other, nowhere to put the product. Their warehouses are so stuffed full of product that was supposed to ship that didn’t that it’s hampering production. So the importers are really in a tough spot because they’re seeing these issues from literally all sides.

Mike Blake: [00:11:39] So, speaking as a citizen now and here as a consumer, I think we are under the hope that supply chain would have been kind of fixed by now or figured out by now. And clearly, it’s not. If anything, I don’t know if it’s worse or not, but it’s clearly not the way we’re used to seeing it. Why are there supply chain challenges? Is it still just on the raw production side where companies are having trouble just getting people in to do the work? Or, is it more on the distribution side? Or is it everywhere throughout?

Jason Haith: [00:12:16] I would say, to answer your question directly, it’s everywhere throughout. I think the initial problem began and is directly related to COVID. Specifically, the first three months of 2020, China was shut down. They were all locked down and US importers couldn’t really get much production because there wasn’t anyone working. And just as China starts to come out of those lockdowns, the US goes under lockdown. And so, US importers are, again, unsure. Should I bring product in or not?

Jason Haith: [00:12:49] When the US starts opening, there’s effectively a 5 to 6 month period in 2020 where not a whole heck of a lot happened, and the economy starts picking up and importers are seeing sales increase so they start to place more orders. That’s what really kicked off this craziness.

Jason Haith: [00:13:09] We find ourselves in this position now because of all of the issues that the initial problems spurred. So, all of this volume starts coming out of Asia. Steamship lines add additional vessels to start carrying it. But the ports on the US side aren’t capable of processing all of those vessels. So, we start to see congestion and then we start to see congestion at the rail, and then we start to see steamship lines canceling sailings because boats are stuck off the West Coast for three weeks. If you’re three weeks late getting to LA, you’re also three weeks late getting back to Shanghai. So, each one of these issues that we’ve seen that’s sort of propagated across the supply chain in this wave are really sort of predicated on the previous problem.

Jason Haith: [00:14:01] And, the issue I think now is I don’t – there’s no real way to throw money at the problem. A lot of people, I think, in the US are sort of under the understanding, well, let’s just build more infrastructure. And, that’s I think a necessity where it’s possible. LA, there’s just no more land. They need to make the ports more efficient. But the caveat is you don’t necessarily build the transcontinental railroad in two weeks or dredge a whole new port terminal in a month.

Mike Blake: [00:14:39] Right.

Jason Haith: [00:14:39] That infrastructure is necessary. But, man, oh, man, is it going to take a while to show up. And these issues have sort of spring boarded or bounced from one side of the Pacific to the other from the US side, back to the Asia side, back to the US side. And I think that is what has continued to present problems. I believe the community, in general, sort of thinks that all of the infrastructure that’s required to get product, say, from a supplier’s door in Shanghai to their door in Wisconsin or Illinois, it’s all the same person.

Jason Haith: [00:15:20] Similar to Amazon here in the US, you order a product on Amazon and it’s Amazon that shows up at your doorstep in most cases to deliver that. This is different. The trucking companies on the China side are not associated with the depot where they collect the container and they’re not – neither the depot nor the trucking company is really associated with the port terminal. And, the terminal is different than the steamship line. And, the steamship lines are different than the railroads in the US.

Jason Haith: [00:15:50] So, these are all sorts of segmented parts of the process that previously worked together in relative harmony. I mean, it was amazing that you could get a 40-foot container of product from, say, Shenzhen to Kansas City or Chicago in 27 days with very little problem and accurately predict the timing. And now, because, just, for example, the port gets congested in Los Angeles and the, excuse me, the truckers aren’t able to have filled enough chassis to pull out all the containers. A vessel discharges 1000 boxes. There’s only enough chassis to pull 500. Then, the next vessel arrives with 1000 containers on it and discharges all of those. They’ve got to go somewhere. So, those containers get put on top of the 500 that didn’t leave, that weren’t pulled out, and now they’re buried in a stack somewhere waiting to be exposed so that somebody can come in and collect them.

Jason Haith: [00:16:51] So, that particular problem, truckers, chassis shortage, in Los Angeles compound the issue at the port because now there are additional containers at the port that aren’t able to be cleared out. And, those containers compound the congestion issue in vessels waiting because the port can’t process as many vessels if they don’t have a place to put all of those containers, so that vessel gets delayed, and then it gets back up to Shanghai. And that’s sort of the circle, the vicious circle, I think that we in the market find ourselves.

Mike Blake: [00:17:23] So, does that mean that what we’re in is a new normal at least for a while? And if so, what is the timeframe in which we’re going to have to cope with uneven supply issues, especially from foreign sources, before it gets back to what we’re used to?

Jason Haith: [00:17:44] I think the term new normal is pretty accurate, and I think that is a lot of the pain that the import community has gone through that adjustment specifically. I think the remainder of this year will be very challenging. There are already processes underway to try and avert issues with the US West Coast. I think importers are really going to have to take a look at, excuse me – really going to have to take a look at what product is important to them. I think these problems could potentially extend through 2023, where the market and steamship lines are introducing new IMO regulations. Effectively, it’s a Go Green Decarbonization program that will result in lower overall capacity in terms of ships in the water available to move containers.

Jason Haith: [00:18:46] So from the import perspective, I do think it’s a good idea for importers to start looking for product and soon. I think those transit times, most importers right now are already considering or directly arranging shipments to avert the West Coast. The appetite for risk on the import community side is just zero. They don’t need or want any other problems or possibilities that could cause delays. So, I think they’re already taking action in sending product to some of these other places. I do think that’s a good way of proceeding. The other side is the economic side, what’s happening with the economy and our sales in three, six, nine months going to be the same as what they may be looking at right now.

Mike Blake: [00:19:40] So, in this, in the before time, if you will, there is pretty established math or algorithms to decide or determine what your optimal inventory level should be. And I’m guessing a lot of those are being either updated or thrown out the window entirely. In this new normal, how do you attack this? Do you just make sure that you have like, you’re used to having 60 days inventory, you need to make room for 120? Or, is there more math or rigor that can be used to optimize inventory under these conditions? Or is it even possible to do something like that?

Jason Haith: [00:20:22] I think a lot of people have taken a genuine swing at that problem. I’m not sure many have connected with a genuine solution that resolves the issue. The problem is the uncertainty of transit time. Yes, production is an issue. Maybe, it’s delayed a week or two or maybe a month. But the uncertainty of transit is the really difficult part. I’ve seen some shipments take 92 to 120 days to arrive. I’ve seen shipments on the subsequent vessel show up in 25 days. So, that span is incredible to try and account for.

Mike Blake: [00:21:04] Yes. It seems random.

Jason Haith: [00:21:05] It’s complete – it seems like some of these shipments that move really quickly should be kind of statistical outliers. But then, there’s an instance where your vessel arrives and the port’s too congested and they have nowhere to store the containers so you just happen to be the lucky person whose container gets moved straight over because they have no other place to physically put the product. It moves straight through. I’ve seen other instances where the containers get buried in stacks.

Jason Haith: [00:21:34] I think one of the best things that importers could probably do to the best of their ability is diversify, how some of this cargo is coming over and how the product is being routed. So, for example, a 40-foot high cube will hold roughly 65 to 67 cubic meters of cargo. If you just think of a regular old pallet, 4-foot by 4-foot by 4-foot tall, that’s about 1.81 cubic meters. So, a high cube will hold 65 to 67, excuse me, ICBMs. If you take 10 cubic meters off that order and put it in a 40-foot container and send that container to Houston and maybe arrange the other 10 cubic meters through a different port, Savannah or New York or Charleston or something along those lines, that arrangement from a financial perspective is probably more expensive than putting everything in one container. The difference is the product itself, the routing, has been diversified.

Jason Haith: [00:22:39] So, if your container in Houston gets stuck, for example, because there’s port congestion, it sits there for 45 days. If all of your product is in one container, that whole PO is stranded until the vessel docks. If you split that order up, yes, you may be looking at additional costs, but you’re also garnering an additional gateway and access to that product.

Jason Haith: [00:23:05] So, those are some of the ways and some of the advice that I’ve worked with current clients on because I really think that what we’re looking at will be extraordinarily challenging. And, like I said, if all the product is in a single container and there’s a problem with the vessel, with the port, with congestion, you’re basically waiting for everything to be processed at once.

Mike Blake: [00:23:32] That’s interesting. So, I mean, at the end of the day, it is a diversification problem, I suppose. But I don’t know. You tell me that. The reason supplies were concentrated in the first place was because that’s probably how you got the best pricing.

Jason Haith: [00:23:48] Yes.

Mike Blake: [00:23:49] And so, implicit is that you’re probably going to give some ground on pricing in order to ensure or at least hedge to make sure at least some inventory is getting through in a timely or at least net/net on a semi-regular basis. Is that right?

Jason Haith: [00:24:06] That is 100% correct. Price was initially the concern, as it should be, should always be considered. But I think if you were to pose the question to a general importer, would you be willing to pay more money? Fill in the blank, whatever that number may be. More money for better access or more consistent access to your product. I think the answer might be yes because it’s not only the cost that’s really become a problem.

Jason Haith: [00:24:40] Like, I said, I mean, the costs have jumped substantially, but importers have been able to make some of that difference up in increasing their price. That’s a problem that they’re able to cope with in one way, one form or another, not knowing when that product is going to show up. And, the span of time could be 30, 60, 90 days. That’s a problem that retailers and importers don’t really have a good solution for. And so, splitting some of these things up and looking at different gateways will help make more product available more often.

Jason Haith: [00:25:21] I do think all of the Gulf and East Coast ports will be congested, but we could see individual issues exacerbate the problem. Say, in Houston, maybe there’s a chassis issue in Houston and the port overall slows down substantially. If that’s the only bet you’ve made, all your product is subject to that contention. But if you have something coming through Savannah, maybe the delays in Savannah are only 10 days. You know, they’ve recently had to commandeer an airport to store empty equipment because of how much cargo was inside those terminals. At least, the tap is still running. And I think that’s going to be really key moving into third and fourth quarters of this year because this could be really, really challenging.

Mike Blake: [00:26:14] But you touched on something I want to come back to a little bit more explicitly, and that’s pricing. Basic economics says, well, if there’s a shortage of a product, simply raise the price, so I get a market-clearing price. It made me, at least, in the short term, that the seller may make more money. Is that a viable strategy? Or why don’t more companies adopt that approach? Or, maybe they are and I just don’t realize it.

Jason Haith: [00:26:46] I think a lot of companies are trying to do that. I think a lot of them have been successful. Larger companies tend to take a little bit longer to move that mark because the numbers are just a little bit different. I think the short-term answer to your question is, yes, raising their price is a viable solution to the fire that’s in front of them, but there just naturally comes a point when whatever that price is, it’s just too high. Whatever that price becomes just becomes too expensive for that individual making the decision at the store to purchase.

Jason Haith: [00:27:27] And, I think the scary part for a good part of the community is it’s really difficult to find that out quickly. And, what I mean by that is if March 1, let’s say April 1, the consumer is making this decision not to buy that item, you may start to see that develop or become represented in sales, maybe on the 15th of the month. But you could already have 10 or 15 or 20 containers on the water of that product with the costing built-in, assuming the price that is now too high for people to pay. So the long-term answer, I think, is, no, I don’t think it’s a viable option to continue to have to raise the costing. I think that’s a temporary answer to a problem that needs something more resolute in the long term.

Mike Blake: [00:28:25] Are there – other than what you suggest, are there areas where or elements that boiled down to, and put in quotes, simple, and there’s nothing simple about it but maybe just straight-ahead inventory management. Are there other inventory management techniques that can be tightened up also, that can help alleviate, you know make this problem a little bit less severe for businesses?

Jason Haith: [00:28:55] I do. Yeah. I think the answer is yes. I think that requires a lot of coordination between the sales team for that particular company and their operations staff who may be fulfilling those orders. I’ve frequently encountered situations where salespeople are selling a product or presenting a product that may not have arrived, that may still be stuck in congestion.

Jason Haith: [00:29:23] And so, one of the things I do in working with my clients every few weeks, I will personally put together market updates that really speak to issues that I think affect or could affect specific clients. And, I do that because I certainly want the people I’m working with to know what’s going on. But I frequently invite in not just salespeople to those conversations, but also those from the purchasing team because oftentimes the severity of the problem may not necessarily get accurately communicated to a salesperson or a purchasing person, and then they’re sort of left to whatever devices they’ve come up with to manage the problem.

Jason Haith: [00:30:10] So, I think the first place to start is to make sure all of the staff or employees in that chain to move the product from operations to sales are communicating. I think accurate information and really close coordination with providers of all types is really, really important and in conjunction with communication with suppliers, the ones actually producing the product. You definitely don’t want to solve or answer the transportation question, the warehousing question, the congestion or delay question and find out your supplier’s 60 days behind in production.

Jason Haith: [00:30:55] And so, I think businesses in the US have really been sort of stricken with a lot of requirements to operate now that just didn’t exist. These just weren’t problems that the average employee had to really address three years ago. It’s just – everything just kind of happened. The shipment got booked, it moved, showed up when it was supposed to. They got an invoice that matched what they were expecting. They paid it and life went on. So, I think communication is the first place to start.

Mike Blake: [00:31:28] So, actually, that segue is very nice in the next question I want to ask which is, how much do supplier relationships matter? And, I’m going to lump transportation and logistics here, too. And I guess what I’m really getting at is, do relationships matter to make sure or at least influence whether your shipment is going to be prioritized versus somebody else’s I guess what I’m really getting at. Does that matter? Is that a thing?

Jason Haith: [00:32:00] It can be. There are avenues. It’s certainly not easy. On the forwarding side, it requires an awful lot of communication and late-night phone calls and those types of things. That is possible for individual shipments or purchase orders. When you start talking about I want you to prioritize everything I do, that’s a different – sort of a different question. It’s no secret that capacity is really tight. Again, it’s abated. Right now, it’s a little easier now than it used to be. But capacity is expected to be really tight moving forward.

Jason Haith: [00:32:41] And so, I think forming a realistic plan with your provider on how to handle shipments that may genuinely be a line-down situation as opposed to, yes, I need this but I also understand the difficulty in getting this product moved. It is possible to prioritize individual shipments. Usually, that means there’s a cost associated with it, especially if it’s something you’re going to want to continue to do on a regular basis. If everything is hot and priority important, then sort of effectively nothing is because it’s all the same.

Mike Blake: [00:33:21] So, in this kind of and this kind of new normal, what’s the – do we change? Are there different KPIs now for inventory management than they were, or are the KPIs the same but the goalposts have moved?

Jason Haith: [00:33:42] I think the KPIs have probably changed and I think the KPIs have probably changed as a result of changes in sales that importers have seen. And I think that’s one of the big difficulties. In 2020, up through June, nothing had really been ordered because no one was really buying anything. And then, the importers started to see sales increase, realized they hadn’t really placed purchase orders for five or six months, and really started driving inventory because sales really dictated that as a necessity. I think that is likely one of the biggest challenges importers have faced is this violent swing in demand from very light to nonexistent to all of the sudden, more people want to buy my product than I have product. There is, I think, absolutely a backside to this mountain that we’re climbing, the difficulties we face, the challenges. There’s definitely a backside to this.

Jason Haith: [00:34:54] I wish I knew when exactly that was going to be. But the violent swing up in consumer demand and purchasing may result in a similar swing downward trend where people or the general consumer recoils from purchasing those items, maybe because of inflation, whatever the reason may be. And so, I think the topic of conversation, what should I do with inventory, is really pertinent for importers. I think the best direct advice I could provide, I do think importers should add to inventory soon. I do not think importers should assume sales numbers currently or in the previous quarter are the same numbers that will carry over into maybe third, fourth quarter, first quarter of 2023, kind of time frame. I think demand will wane.

Mike Blake: [00:35:52] So, we’re seeing a couple of cases. I don’t know if they’re outliers or not, but one thing we’re seeing is that semiconductor manufacturers or semiconductor vendors, probably the best way to put it, are now starting to break ground on facilities back here in the United States. Do you think there’s going to be – will there be more repatriation of production, or do you think that that’s going to be a very unique scenario? And, we’re just so interwoven with Asia that it’s just not realistic to break ourselves out unless something cataclysmic happens.

Jason Haith: [00:36:29] Yeah. So, funny you mention it. I was just earlier today speaking with a client about this exact topic. I think a few things are going to happen. I think companies, semiconductors, and auto parts potentially will reshore product just exactly like they’re doing because the disruption of supply of that item is so significant to the company that increased cost to produce it here makes sense. It’s a viable option, even though it may be a little more expensive.

Jason Haith: [00:37:04] For companies that aren’t necessarily able to reshore production because of a cost scenario, I think what a lot of them start doing is looking to other sources for similar product. Maybe, that means 60% production in Guangdong, in South China, 40% in a place like Brazil or Germany or France, or something like that. For particular commodities that are able to do it, garments, textiles, things like that, there’s an awful lot of production that goes on in places like India, Pakistan, Central America. There is a sort of pseudo trend, I suppose, called nearshoring, which isn’t necessarily coming back to the United States, but that of a country that is a lot closer, say, than Asia will be.

Jason Haith: [00:37:53] But I definitely think this problem forces importers to genuinely consider where that product is being sourced from. The process was so smooth and so easy that huge swaths of the import community had no problem whatsoever, sinking 100% of their production or near that into the Asian market because things were working so well. And this disruption, I think, has proved that changes can come swiftly and can be painful. And having options available in time of need is now a necessity.

Mike Blake: [00:38:37] So, it makes me wonder, and again I speak more of this as a citizen rather than a business person, but maybe we found the trap that we were paying too little for what we were getting because in effect, what we’re talking about is, whether you’re diversifying supply or repatriating production and those are going to lead to higher costs to some extent, mostly. But that higher cost is basically an insurance policy. Right? An insurance. Insurance is a cost of doing business.

Jason Haith: [00:39:10] I think you are exactly right. Companies in the US, you know, if you go back to the ’40s, ’50s, ’60s, maybe even ’70s, production was substantial in the United States of everything, televisions, refrigerators, all that kind of stuff. That production got outsourced specifically because it was less expensive. They didn’t have to pay people as much and the supply chain infrastructure allowed for it.

Jason Haith: [00:39:39] And I think now what the market is seeing is a period of exceptional delay. There have been disruptions in the industry before and sometimes it took a month and sometimes it was three months, sometimes it was four or five months, but things always went back to the way that they were. And I think that maybe detrimentally reinforced companies’ decisions to leave production in Asia because the problem always blew over and this issue that we’re seeing now hasn’t. It hasn’t gone away in three months or six months. It may not go away for 18 to 24 months. It could be 2023, from 2020. It could be 2023 before we see this settle at whatever it’s going to evolve into. And that landscape warrants a different approach to how companies conduct business as opposed to the landscape or environment that they saw in, say, 2015 or 16, when all of these issues were really sort of resolved.

Jason Haith: [00:40:45] You’re right. I think the US, general US consumer has benefited substantially from the lower cost of that item, and maybe not just the lower cost of the item, but the lower cost, the lower associated cost of production of that item. There are a lot of places in China that have been turned into just terrible places to be, with river pollution and air pollution and those types of things. It didn’t happen here because it was produced somewhere else.

Jason Haith: [00:41:17] I think you’re right. I think people are going to have to adjust to a higher cost product if they want to be able, in your example, to walk into a Home Depot and purchase whatever the item is whenever they happen to be at that particular place.

Mike Blake: [00:41:35] So, I want to ask sort of a broader question here. So, as we rerecord this on March 23rd, 2022, the Russia-Ukrainian War is entering its fourth week and the result of that has been in effect. The West has basically said we’re no longer interested in doing business on almost any level with Russia. And I think that a knock-on effect with that is that I think China will do business with Russia, maybe not to the extent that Russia wants to, but I don’t see them joining the sanctions, which tells me that there’s going to be competing – there’s going to be competing interests for Chinese production capacity and probably capacity throughout Asia, again for the countries that are not participating in the Russian sanctions. Is that something now – is this yet another headache that American or European importers now may have to consider? Is it that – because we’re likely seeing a massive realignment of trade flows at a fundamental level that China may not quite be as available to us just by sheer demand for capacity than it has been in the past?

Jason Haith: [00:42:58] Yeah. You know, there are, I think, a lot of issues that are stemming from Russia’s invasion of Ukraine. One of them is the average consumer certainly sees that when they go to a gas station to put fuel in their car. Trucking companies absolutely see it when they go to fill trucks up with fuel. So, you know, the cost of goods delivered by truck increases. That’s where the average US consumer, I think, sees those problems.

Jason Haith: [00:43:27] I do think this is, as you explained, a realignment potentially of trade. You know, China recently opened a railroad that flows from central China into Europe in the hopes of sort of relying less maybe on ocean transportation but a portion of that rail runs through Russia. And since they’re sanctioned now, they’re not able to bring that product through into Europe because part of the railroad goes through Russia.

Jason Haith: [00:43:58] I do think that China may look to align themselves a little more closely with Russia. Russia may look to buy more products. They may look to settle more transactions internationally, financially, not just for product. But they may look to settle more financial transactions in the yuan as opposed to maybe the dollar, which could really change the dynamic of trade in exactly the way that you had described. Chinese suppliers may be at capacity in providing products into Russia as opposed to providing that product into the United States.

Jason Haith: [00:44:39] Now, I think it has to be said that the Russian economy as compared if you’re China and you’re looking at Russia as a potential customer and the United States as a potential customer, the US wins on pretty much all fronts. They order more products. They’re more consistent. The transactions are easier. People get paid on time, all of those types of things.

Jason Haith: [00:45:04] So, there may be instances where Russia looks to maybe soak up some of that Chinese production, but I’m not sure suppliers opt to offer preference to a supplier in Russia because in most cases, those OEM buyers in the United States will be buying much larger portions of product.

Mike Blake: [00:45:30] Now, this assumes, I think that the suppliers have full freedom of choice.

Jason Haith: [00:45:36] Correct. That’s absolutely true.

Mike Blake: [00:45:39] I’m not sure they will.

Jason Haith: [00:45:39] That’s absolutely true. You know, China’s really exercised pretty stringent control over a lot of functions of business in the economy over there. A lot of their tech companies have been delisted on the US side or are in jeopardy of being delisted from stock exchanges. China’s had no problem in allowing Alibaba and Tencent and guys like that to effectively lose tens of billions of dollars in value to regain some sort of authority over how that business operates and what they do.

Jason Haith: [00:46:20] There certainly could be cases where the Chinese government may be redirects particular product or I think potentially more likely China looks to purchase product from Russia that they weren’t able, that they may not have been able to purchase on their own. So, Russia and Ukraine produce a lot of fertilizer, fertilizer components. I’ve seen some articles around that these additives are really important to US farmers in terms of crop growth.

Jason Haith: [00:46:53] If Russia and Ukraine are potentially unable to sell that product to the United States, China, I don’t think right now, wants to be seen donating money or equipment to Russia because of the sanctions. But I don’t know that it would be all that unrealistic for them to purchase products from Russia that they’re either already purchasing, but just now in larger quantities or new products that they’re trying to pull production out of as a way to sort of funnel money into the government there.

Jason Haith: [00:47:26] It’s a really, really difficult and I think extremely tenuous situation. This is definitely I don’t think the type of situation the US government wanted to find themselves in, not just with Ukraine and Russia, but the relationship specifically with China and Taiwan because it’s a very similar type of situation, I think.

Mike Blake: [00:47:50] Yeah. Well, I think China is watching this very carefully. And my own view, I think China has no interest in getting directly involved in the Russia-Ukraine thing. But they’re not our friends. They’re not our friends either. So, I think they’ll probably offer just enough support to maintain the Russian relationship but no more than that. They might supply food. They’re going to want to buy Russian oil and oil for food kind of thing, but I don’t think it will go much beyond that.

Jason Haith: [00:48:23] Yeah. It’s a tough – it’s, I mean, definitely not what any market needed right now, financial, transportation, or otherwise. It’s just one more additive to this variable concoction that people now have to try and figure out how to account for. And I think at this point, there are so many variables that people are really having a hard time coming up with a solution to the equation.

Mike Blake: [00:48:51] I’m talking with Jason Haith. And the topic is, should I increase my imported inventory holdings? Running up against the clock here, but one or two more questions I want to ask before we let you go. One is, it sounds like a tongue-in-cheek question, but it really isn’t. And that is, if we’re advocating – we’re advocating in some cases that companies may want to carry more inventory than they’re used to carrying but there are shortages. That seems paradoxical. Right? How do you build up inventory in a shortage economy?

Jason Haith: [00:49:32] I think an awful lot of people are trying to answer that question. The way that – I mean, effectively, the only way to do it is to order the product and try and wait for it to get there and hope that more product arrives than what you sell, so you’re able to increase that inventory. Now, if that’s what you’re looking to do, the only realistic way, I think, to get ahead is to just spend the money and airfreight everything over. I think in a lot of instances that’s just prohibitively expensive but I think certainly placing orders to start with. But I also think diversifying how that product is coming over, it will be a real benefit.

Jason Haith: [00:50:17] I think changing the way POs are placed. You know, maybe an importer only sends a 40-foot container instead of a 40-foot high cube. The remaining 10 cubic meters of that product are sent through a different port, and maybe you pull 15 or 20 cartons to airfreight that product over. So, you sort of have three modes of transportation, three different gateways for products to come into the United States in order to try and get ahead of the issue. I think watching sales is going to be really pertinent to try and match on the inventory that may be on the water with what types of numbers are coming down the pipeline. So, you’re in a position where you’re not over-ordering.

Jason Haith: [00:51:09] But I really think diversifying how your product, even if you don’t want to separate individual containers out, I don’t think it’s a good idea to send everything you got to one place. If you’re an importer in Chicago, I would be considering potential Mexico gateways – OEC Group has a program to bring containers into Manzanilla, Mexico – and then transport those containers in bond into Laredo, Texas. Customs clearance works exactly the same. Products get spotted in a warehouse in Laredo and then it can be pushed out to wherever it may need to go.

Jason Haith: [00:51:45] I think Houston would be an option. I would be looking at Norfolk and I’d be looking at New York. And if I had four different containers, I would send one through Mexico, one to Houston, one through Norfolk, and one in New York. Because the problem is product isn’t transiting in a timeframe that can be accurately predicted. And, if all of your product is going into one place and there’s a problem at that one place, you’re dead in the water. Everything you have is sitting on a vessel outside of Savannah or whatever. And, at least, if you’re considering additional gateways and potentially methods of transportation, airfreight or LCL, something like that, you’re lessening the risk that your business gets slammed with a huge backorder issue because all your product is stuck in a single area.

Mike Blake: [00:52:42] Jason, it’s a great topic. We covered a lot of ground, but there’s still other questions we could cover and there are likely questions that our listeners would have liked us to spend more time and a lot more depth. If they want to reach out to you for more information about this topic, can they reach out to you? And if so, what’s the best way to do that?

Jason Haith: [00:53:00] Yeah. They can send me a message, jh.sdf@oecgroup.com. I’d be happy to explain market conditions and offer some advice about how to move forward and some different options to get product over and really sort of strategize in learning what they’re trying to accomplish and trying to tailor something that most closely meets that need.

Mike Blake: [00:53:26] That’s going to wrap it up for today’s program. I’d like to thank Jason Haith so much for sharing his expertise with us.

Jason Haith: [00:53:32] We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next business decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. It helps people find us that we can help them.

Mike Blake: [00:53:49] If you would like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn is myself and @unblakeable on Facebook, Twitter, clubhouse, and Instagram. Also, check out my LinkedIn group called Unblakeable Group’s That Doesn’t Suck. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

 

Tagged With: Brady Ware & Company, consumer goods, Decision Vision podcast, international shipping, Jason Haith, Mike Blake, OEC Group, shipping, Supply Chain

The R3 Continuum Playbook: Imposter Syndrome – How to Understand, Acknowledge, and Overcome It

April 7, 2022 by John Ray

Imposter Syndrome
Minneapolis St. Paul Studio
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Imposter Syndrome

The R3 Continuum Playbook: Imposter Syndrome – How to Understand, Acknowledge, and Overcome It

Imposter Syndrome is not something new, but it is a current area of interest for those wanting to overcome the self-doubts that most people experience. In this excerpt from an R3 Continuum webinar, Dr. Tyler Arvig, Associate Medical Director, sheds light on exactly what Imposter Syndrome is, how it can impact your life and career if it is not addressed, and some ways to overcome it.

The full webinar, Imposter Syndrome – How to Understand, Acknowledge, and Overcome It, can be found here.

The R3 Continuum Playbook is presented by R3 Continuum and is produced by the Minneapolis-St.Paul Studio of Business RadioX®. R3 Continuum is the underwriter of Workplace MVP, the show which celebrates heroes in the workplace.

TRANSCRIPT

Intro: [00:00:00] Broadcasting from the Business RadioX Studios, here is your R3 Continuum Playbook. Brought to you by Workplace MVP sponsor, R3 Continuum, a global leader in workplace, behavioral health, crisis, and security solutions.

Shane McNally: [00:00:13] Hi there. My name is Shane McNally, Marketing Specialist for R3 Continuum. On this episode of the R3 Continuum Playbook, we’re featuring a segment from a recent webinar that was done with R3 Continuum’s Associate Medical Director, Dr. Tyler Arvig. This webinar was titled Imposter Syndrome: How to Understand, Acknowledge and Overcome It.

Shane McNally: [00:00:33] In this webinar, Dr. Arvig took a deeper dive into something that most of us have likely experienced at some point, but maybe didn’t even realize what it was. Imposter Syndrome. Imposter syndrome is defined as an internal experience of believing that you are not as competent as others perceive you to be. While it’s perfectly normal to feel this way, it can impact your mental well-being, job performance, and your ability to thrive within your career if it’s left unaddressed.

Shane McNally: [00:00:59] In this segment, Dr. Arvig provides expert advice into what you can do if you find yourself struggling with imposter syndrome.

Shane McNally: [00:01:07] What do you do if you are identifying with some of these traits?

Tyler Arvig: [00:01:12] Yeah. Well, first of all, realize that that’s normal. Humans have this wonderful ability to – we have frontal lobes and we can process things more intellectually and dig into things. But sometimes that can also have a downside, which is we overanalyze things. We worry too much about things. So, if you’re noticing these things in yourself, first of all, realize that it’s normal and it’s not pathological. We aren’t talking about pathology or you’re not sick. This isn’t an illness. It’s just your way of seeing yourself and seeing other people.

Tyler Arvig: [00:01:56] So, these are just some tips. They might work for you. They might not. But really just kind of think about these things as we talk about them. The first thing you do is show your feelings. Be transparent. If I’m having doubt in myself and what I’m feeling or my role or whatever, the first thing I can do is just, you know, talk to someone about that. Share that I’m feeling anxious or I’m feeling like I’m not maybe really part of this group or I’m not good enough. There’s something wrong with that. And everyone has those thoughts, but some people are reluctant to share them. But sharing those feelings can go a long way towards undoing what you might have built up in your mind about some of these things.

Tyler Arvig: [00:02:48] The second thing is, you know, assess your abilities. So, with imposter syndrome, what we’re talking about is, I don’t feel like I’m really good at doing what I’m doing. If the CEO – you know the CEO information that’s out there is interesting because you get these people that are heads of giant, multibillion-dollar corporations and, like, I’m not good enough to do this. Like, I’m not really that good. And, like, well, you must be because you got promoted to that level and that doesn’t happen by accident. But if we think of this as doubting our abilities, the second thing we can do is really assess our abilities. Objectively, how did I deal with that? Oh, actually, maybe I did pretty darn well with it. So, maybe some of my doubt in my abilities is misplaced.

Tyler Arvig: [00:03:46] Again, when it comes to confronting what we think of as faulty beliefs or beliefs that maybe don’t have a basis, in fact, the way you do that is by assessing facts, and then going, okay, here’s what I believe. Here’s what I actually did. What do they match up and what don’t they match up?

Tyler Arvig: [00:04:06] The third point here is to start small, which is don’t try and do everything all at once. Start with one thing. If I’m – I have – let’s say, I guess with this presentation, I’m like, oh, this presentation just didn’t go well. I feel like I didn’t know the topic and I was kind of fooling everyone and I didn’t really say anything that was intelligent. I could do a bunch of different things. I could go do a ton more research on the Internet and compare it to the slides I have and then talk to my boss and talk to this person, talk to that person. Or, maybe I just call Shane, be like, hey, Shane, how did that go? Like, did it go okay? Did it – start small. You don’t always need this big giant reaffirmation, but just a little affirmation. Chip away at it over time. And that can sometimes help to get you out of that mindset.

Tyler Arvig: [00:05:10] The fourth thing is question your thoughts. And if you’ve ever been involved in therapy or mental health treatment of any kind, one of the things we often do is when people have thoughts and those thoughts may or may not be based, in fact, the first thing we do is if someone says, “I think that this person doesn’t like me.” Okay. Well, look at that objectively. That thought, question it. Do I have any basis for that thought? What information confirms that thought? What information disconfirms that thought? Like, question it.

Tyler Arvig: [00:05:50] A thought is not a fact. A thought is thought. Right? So, start questioning your thoughts, especially those thoughts that lead to self-doubt or negativity, which, by the way, doesn’t mean you’re not going to do anything that’s wrong or the things might not happen that are negative because you will and they do. But one of the things we often do is one negative thing can happen, 99 positive things can happen. And what we walk away with is the one negative thing. We don’t walk away with all the other stuff that went really well. So, questioning your thoughts is one way of balancing out your mindset when it comes to some of these things.

Tyler Arvig: [00:06:33] Limiting social media is a big one, particularly when it comes to – well, I was going to say particularly when it comes to social, but I would say actually in relation to everything. I joke with my wife that no one posts on social media, yes, I got drunk last night and my marriage is falling apart, and this, and I’m losing my house. No one posts the bad stuff on social media. What you see is, you know, happy people and smiling people and people on vacation and people getting promotions and people doing this and people doing that. And there’s nothing wrong with that. That’s fine.

Tyler Arvig: [00:07:09] But what that can lead to is, you know, when I look at my life, I’m not happy with a lot of things and I look externally at social media and everyone’s happy about things. And then, you start to feel like you’re less than other people, or they have their stuff together and you don’t. Well, that’s not the case. It’s just, again, people post happy things. They don’t post negative things sometimes. But it leads to a comparison that’s not an accurate comparison. You know, if we get a true apples-to-apples comparison, we’re probably all kind of in the same boat. We have some stuff that’s good. We have some stuff that’s bad. And most of the time, we’re somewhere in the middle. But consuming constant social media is one way to really get yourself mentally in the wrong headspace when it comes to these comparisons with others and comparing your own abilities.

Tyler Arvig: [00:08:09] Don’t let it stop you. This might seem kind of obvious, but, you know, Tom Hanks said every – you know, the first week of every movie, he has his doubts and he thinks he is going to get fired. He doesn’t quit the movie in that first week. Right? He keeps working.

Tyler Arvig: [00:08:30] So, as with most things in our lives that are negative or negative thoughts pushing through, most of the time what we’re going to find is that what we think doesn’t come to fruition. And, we only can figure that out if we keep pushing through. If we stop every time we hit a barrier, we’re never going to move beyond that barrier.

Tyler Arvig: [00:08:57] Most things we worry about never happen, which as a quick aside for any trivia buffs, Tom Petty said the best line he ever wrote in a song is, is most things I worry about never happen anyway. It’s just we worry about things. That’s what we do. Most of the time, those things never happen. So, if we let it stop us, then we’ve created a problem for ourselves in our lives. If those CEOs and those sports stars and all those other people stopped in their tracks because they felt, I’m really a phony, I’m not going to make it, they wouldn’t make it. So, don’t do that. And then, I already talked in social media, really, about comparing ourselves to others, but there’s really not much value in it. So, try not to do that as well.

Shane McNally: [00:09:46] What I really find interesting about imposter syndrome is that it’s something that I think most people could probably relate to at some point, both in the work environment and in personal lives as well. Imposter syndrome can have a negative impact on mental well-being of employees if left unaddressed. R3 Continuum can help. Connect with us and learn about our services at r3c.com or email us directly at info@r3c.com.

  

Show Underwriter

R3 Continuum (R3c) is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

R3 Continuum is the underwriter of Workplace MVP, a show which celebrates the everyday heroes–Workplace Most Valuable Professionals–in human resources, risk management, security, business continuity, and the C-suite who resolutely labor for the well-being of employees in their care, readying the workplace for and planning responses to disruption.

Connect with R3 Continuum:  Website | LinkedIn | Facebook | Twitter

Tagged With: Dr. Tyler Arvig, imposter syndrome, R3 Continuum, R3 Continuum Playbook, Workplace MVP

Heather Rogers and Mindy Sullivan, Simply Organized

April 6, 2022 by John Ray

Heather Rogers, Simply Organized
North Fulton Studio
Heather Rogers and Mindy Sullivan, Simply Organized
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Heather Rogers

Heather Rogers and Mindy Sullivan, Simply Organized (Organization Conversation, Episode 12)

Heather Rogers, Owner, and Mindy Sullivan, Interior Designer, of Simply Organized joined Richard Grove and Stephanie of Uncommon Outpost on this episode of Organization Conversation. They discussed some common issues they encounter helping people organize their homes and moves, NAPO (the National Association of Productivity and Organizing Professionals), different applications for Wall Control in the home, common obstacles their clients face, when to get rid of possessions, and much more. Organization Conversation is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Simply Organized

Simply Organized was founded to help people simplify their lives. Their typical client usually feels overwhelmed in their home or office or wants more time in their day and less stress in their lives. Simply Organized

They specialize in helping people who work from home, anyone who is getting their home ready to sell, needs packing or unpacking help, and in time and routine management coaching. They serve the Atlanta metro area, including Cherokee, Cobb, Dawson, North DeKalb, Forsyth, North Fulton, Gwinnett, and Hall.

The Simply Organized team has the training and skills to help you organize everything from your hectic schedule, family, home, and office in all metro Atlanta areas. They only hire experienced professional organizers so you can be certain anyone from Simply Organized knows how to de-clutter, sort, pack, unpack, pre-stage, and help with spatial planning.

Company website | LinkedIn | Facebook

Heather Rogers, Owner, Simply Organized

Heather Rogers, Owner, Simply Organized
Heather Rogers, Owner, Simply Organized

Heather Rogers is a professional organizer, owner of Simply Organized, and author of “A Simplified Life”. She and her team specialize in helping people decrease the clutter in their lives, create a more organized environment, manage their time more effectively, increase productivity and maintain calm in the midst of a busy life.

Her clients include professionals and entrepreneurs who work from home, anyone who is getting their home ready to sell, individuals and families who need help packing or unpacking, and busy professionals and families who need assistance with time management and space maintenance coaching.

A Georgia native, Heather has worked in the insurance and financial services industries, as well as in customer service and sales. She has a passion for helping people and a keen sense of spatial planning and organizing. Ironically, she earned a bachelor’s degree in risk management from the University of Georgia. Isn’t being disorganized one of the greatest risks in life?

She is the past president of the National Association of Professional Organizers Georgia (NAPO) and frequently speaks to groups about the benefits of time management and the costs of disorganization.

LinkedIn

Mindy Sullivan, Interior Design, Simply Organized

Mindy Sullivan, Interior Design, Simply Organized

Mindy Sullivan joined the Simply Organized team in 2020.  Mindy comes with 20 + years of interior design experience and an aptitude for organization and spatial planning. She has a great attitude and fantastic work ethic!

Mindy is a professional interior decorator for over 20 years with clients across the country. She loves nothing more than helping a client feel good in their own space and keep it that way!  Her design background is from the Art Institute of Atlanta fuels my ability to make a space make sense while looking good in the process. Whether it’s organizing drawers and closets or finding a place for all your beloved pet’s gear, you can be sure that you will be proud to show off every corner of your home.

LinkedIn

About Organization Conversation

Organization Conversation is hosted by Richard Grove, and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

About Richard Grove

Richard Grove, Host, Organization Conversation

Richard Grove‘s background is in engineering but what he enjoys most is brand building through relationships and creative marketing. Richard began his career with the Department of Defense as an engineer on the C-5 Galaxy Engineering Team based out of Warner Robins. While Richard found this experience both rewarding and fulfilling, he always knew deep down that he wanted to return to the small family business that originally triggered his interest in engineering.

Richard came to work for the family business, Dekalb Tool & Die, in 2008 as a Mechanical Engineer. At the time Wall Control was little more than a small ‘side hustle’ for Dekalb Tool & Die to try to produce some incremental income. There were no “Wall Control” employees, just a small warehouse with a single tool and die maker that would double as an “order fulfillment associate” on the occasion that the original WallControl.com website, which Richard’s grandmother built, pulled in an order.

In 2008, it became apparent that for the family business to survive they were going to have to produce their own branded product at scale to ensure jobs remained in-house and for the business to continue to move forward. Richard then turned his attention from tool and die to Wall Control to attempt this necessary pivot and his story with Wall Control began. Since that time, Richard has led Wall Control to significant growth while navigating two recessions.

Connect with Richard:

Instagram | Twitter | LinkedIn

About Wall Control

The Wall Control story began in 1968 in a small tool & die shop just outside Atlanta, Georgia. The first of three generations began their work in building a family-based US manufacturer with little more than hard work and the American Dream.

Over the past 50+ years, this family business has continued to grow and expand from what was once a small tool & die shop into an award-winning US manufacturer of products ranging from automobile components to satellite panels and now, the best wall-mounted tool storage system available today, Wall Control.

The Wall Control brand launched in 2003 and is a family-owned and operated business that not only produces a high-quality American Made product but sees the entire design, production, and distribution process happen under their own roof in Tucker, Georgia. Under that same roof, three generations of American Manufacturing are still hard at work creating the best tool storage products available today.

Connect with Wall Control:

Company website | Facebook | Instagram

Tagged With: Heather Rogers, interior design, Mindy Sullivan, moving, napo, National Association of Professional Organizers, Organization Conversation, organizing, professional organizer, Richard Grove, Simply Organized, unpacking, Wall Control

Battling Imposter Syndrome: An Interview with Stacey Ruth, Unstoppable Leader

April 5, 2022 by John Ray

Stacey Ruth
North Fulton Studio
Battling Imposter Syndrome: An Interview with Stacey Ruth, Unstoppable Leader
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Stacey Ruth

Battling Imposter Syndrome: An Interview with Stacey Ruth, Unstoppable Leader

Anyone who has started their own professional services practice faces imposter syndrome at some point in their journey. What happens, though, when the stress of imposter syndrome is so severe that you find yourself on the bathroom floor, bleeding internally and suffering severe headaches and hair loss? In a frank, raw interview with host John Ray, Stacey Ruth, CEO of Unstoppable Leader, shared her battle with imposter syndrome, and how it affected not only her physical health but her professional services business as well. Stacey discussed the many ways imposter syndrome shows up, how to diagnose and deal with it, how imposter syndrome can become a diversity and inclusion issue, imposter syndrome and pricing, and much more.

To download the imposter syndrome workbook Stacey mentioned in the interview, follow this link.

The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

Stacey Ruth, CPC, CEO, Unstoppable Leader

Stacey Ruth, CPC, CEO, Unstoppable Leader

Stacey Ruth is unstoppable. She founded two multimillion-dollar agencies, has been among the Top 50 Entrepreneurs Under 50 in Atlanta, and twice awarded Top 100 “It” Agencies by Experiential Marketer.

As a novice entrepreneur, she made nearly every business decision mistake possible – and learned how to make the necessary personal transformations in order to thrive. Her businesses survived personal challenges, the fallout of 9/11, deep recessions, and her own health issues resulting from a battle with imposter syndrome.

Today she coaches other CEOs and executives on how to make faster and more accurate decisions, using their inner wisdom. She is a passionate advocate for women leaders claiming their own seat at the table they design for themselves.

Stacey delivers sustainable change, measurable results, and immediate impact for her clients. Her human-centered approach is designed to help ignite the transformational leadership every organization requires.

Her book, Own Your Own Shift is available on Amazon, and her new book, Inside Out Smart will be available April 19, 2022.

Website | Stacey’s books | LinkedIn | Instagram | YouTube | Twitter | Facebook

TRANSCRIPT

John Ray: [00:00:00] And hello again, everyone. I’m John Ray on The Price and Value Journey. Today, we’re going to talk about imposter syndrome. And I think that’s an important topic for anyone who sells what’s between their ears. Because what’s between your ears and imposter syndrome can get mixed up in a big way, particularly if you’re coming out of corporate. You’ve had this shelter of corporate, maybe the branding and the assistance that comes from corporate. And, suddenly, you’re out in your own practice trying to do all your own thing, comparing yourselves to everyone else out there that’s doing what you’re doing, and wondering whether you’re doing it right or whether you belong where you are.

John Ray: [00:00:50] And we’ve got a fantastic guest to talk about this important subject. Stacey Ruth is the CEO of Unstoppable Leader. Stacey founded two multimillion dollar agencies. She’s been among the top 50 Entrepreneurs Under 50 in Atlanta. And twice awarded the Top 100 It Agencies by Experiential Marketer.

Stacey Ruth: [00:01:14] As a novice entrepreneur, Stacey made nearly every business decision mistake possible – wow. And she learned how to make the necessary personal transformations in order to thrive – even bigger wow. Her businesses survived personal challenges, the fallout of 9-11, deep recessions, and her own health issues resulting from a battle with imposter syndrome.

John Ray: [00:01:41] Today, she coaches other CEOs and executives on how to make faster and more accurate decisions using their personal wisdom. She’s a passionate advocate for women leaders claiming their own seat at the table that they designed for themselves. She’s got a new book out, it’s her second book following her first one, and her new book is called Own Your Own Shift, and it’s available on Amazon. And as we record this, it’ll be out in a few weeks on April 19, 2022. Stacey Ruth, it’s a pleasure to have you on.

Stacey Ruth: [00:02:17] Absolutely a pleasure to be here. I think you’ve got a really, really great group of listeners who can really benefit from what we’re talking about today. This is going to be great.

John Ray: [00:02:27] Yeah. Thank you. I really appreciate you being willing to share what you’ve got to share about your own journey. But talk about how you started your practice and just the background of your practice. What led you to go out on your own?

Stacey Ruth: [00:02:44] That’s a great one, because I was actually in a corporate agency. We were the largest global production and event marketing agency in the world at one time. And I’ll say, it was pre-focused on diversity and inclusion. And it was very much a, I’ll say, male lily white type of environment, very much like Mad Men if anyone watches that. And I was very much seduced, if you will, by the excitement and being a part of it. And it was also a sweatshop and I was very exhausted. And couldn’t kind of keep up with the politics. We were buying a new company, literally, every week at the time. And so, I chose to take the leap out on my own. And it was still in an industry that was male dominated.

Stacey Ruth: [00:03:52] And I don’t know if you and your listeners are aware, but imposter syndrome is not just up to the moment term that people are using to describe self-doubt. It’s actually a diversity and inclusion issue. And it belongs to the people who are first only or different in an industry or in a business or an organization.

Stacey Ruth: [00:04:17] And I was a woman CEO of a fast growing agency, and what was at the time a male dominated field. And I immediately started experiencing this since I was young and I was female, that maybe I didn’t have what it took. And then, I started trying to shore myself up. And that’s when things went a little bit sideways.

John Ray: [00:04:47] Now, was this before you left to start your own firm, or was it during this big firm experience that you had, or both?

Stacey Ruth: [00:04:56] Well, both. The big firm experience kind of set me up to feel that I was down in power structure as a young female. And I talk about that in my upcoming book, Inside Out Smart. And we’re talking about biases. And we’re talking about assumptions. And we’re talking about how society shapes a lot of our beliefs about ourselves. And so, it’s shaped a lot of my beliefs about what I was and was not capable of, even though I’m a relatively gregarious and confident person. But in that context, I experienced a sense of maybe I don’t belong here and maybe they’ll find out I don’t know what I’m doing. And that just carried over into starting my own business.

John Ray: [00:05:54] So, how were you able to start your own business when you had imposter syndrome to begin with?

Stacey Ruth: [00:06:02] That’s great, because the idea behind being able to move forward is to be able to tap into our inner concept of our self, our inner wisdom. Some of that is intuition. Some of that is our ability to connect to our own purpose, our own values. And I had enough of that to be able to take the risk, to take the leap. And that’s true of most entrepreneurs. And we have a growing entrepreneurial culture going on right now.

Stacey Ruth: [00:06:41] But 84 percent of entrepreneurs self-identify with imposter syndrome. So, it’s not just women, it’s not just underrepresented demographics, it’s not just black or brown or gay, LGBTQ+, whatever it is. There are things that will lead us to believe that maybe we don’t have what it takes. And someone somewhere is going to find out and we’ll be outed.

John Ray: [00:07:15] So, talk about what happened with you as you built your own firm. What was that journey like? What was going on with the firm? And then, what was going on with this arc of imposter syndrome for you?

Stacey Ruth: [00:07:32] Oh, absolutely. And, you know, I’m going to be really real with you, because I was my own worst nightmare boss when I started the agency. And so, I did what a lot of individuals with imposter syndrome will do.

Stacey Ruth: [00:07:51] And when we talk a little bit about how people can contact me, I do have an imposter syndrome workbook where people can identify whether they have it. There’s some questions on there and then ways to deal with it.

Stacey Ruth: [00:08:05] But I was micromanaging, so I was hovering over the folks that worked with me. I brought in additional executives who were men, who were older than me, in order to shore up what I felt was lacking credibility. I also was over delivering, over performing. So, I was burning the candle at both ends. I was working around the clock, 80 hour workweeks. And it was never enough. It was never enough for me. And my employees could never do enough for me in that dynamic.

Stacey Ruth: [00:08:50] So, a lot of people who are solopreneurs can identify and then they can also experience what might be going on in their organizations if they have employees or vendor partners and suppliers.

Stacey Ruth: [00:09:02] And what wound up happening to me, I didn’t realize what was going on. That was just what I thought I had to do. And what wound up happening to me – and I share this when I speak on imposter syndrome – is there was a day when I found myself on the floor of the women’s bathroom. My hair had been falling out. I was having headaches 24/7. And, now, I was bleeding internally. And that’s the level of pressure and stress that imposter syndrome puts on us.

Stacey Ruth: [00:09:38] And I’ve heard other women leaders talk about similar kinds of health issues. Arianna Huffington talks about it. I know there’s a number of people that discuss it. So, if we internalize it rather than recognizing it and dealing with it, it can actually do some serious damage to our physical well-being.

John Ray: [00:09:59] Did you attribute at that time imposter syndrome to the physical symptoms you are having? Or did that take a time to make that connection?

Stacey Ruth: [00:10:11] No, I did not. It took time to make that connection. And one of the reasons that I’m so willing to share what I went through was I actually was reading what Arianna Huffington was going through. I was reading what other women with imposter syndrome were going through, because I was following other women leaders, like, what are they doing? And so, I was starting to hear these stories and I was like, “Oh. That’s me.” And so, it was this slow dawning by hearing other people share what they were going through and how they were dealing with it.

John Ray: [00:10:48] And so, you really didn’t know imposter syndrome was to blame for any of this until you really identified it in others.

Stacey Ruth: [00:10:59] Correct. And I mean, I’ve certainly studied it, immersed myself in it, so that I really can deal with it. And I think I’m on a mission to share it with others, because given that I am a lifelong entrepreneur, given that I do believe that entrepreneurship is crucial as a foundation for our entire economic structure, and 84 percent of entrepreneurs are dealing with this. I think it’s so important to get it out there and not let people just think, “Oh, well. I just doubt myself.” Oh, no. There’s more going on. And it’s possible to overcome it, and it’s not difficult once you recognize it.

John Ray: [00:11:47] But what you’re implying here – or you’re not implying. You’re saying it flat out – thank you – is that you can go on and function “normally” for years and suddenly hit a wall, because that’s what I think I hear you saying was it captures your experience with imposter syndrome.

Stacey Ruth: [00:12:13] Yes. And, in fact, the more you achieve and the higher you go, I’ll say, the rarer the air where you are, the more likely you are to experience imposter syndrome in a new role in an organization where there aren’t any others like you at the level at which you’ve achieved. So, that’s what really starts to trigger it, first, only different and high achieving.

John Ray: [00:12:49] So, you found yourself on the bathroom floor. You had all these physical symptoms that were so powerful. What happened? How did you take care of yourself physically, number one? And number two, when did that connection come? You know, did it take a while before you read about Miss Huffington and others that had this same issue?

Stacey Ruth: [00:13:15] Well, I think that it tends to be when we start to realize something’s wrong and we start looking around for what it could be, that we start to see things that were right there in front of our face that we never saw before. And that certainly was my experience. Now, I had already been through all of the physical tests and they couldn’t find anything physically wrong with me, with standard blood work and all. I even had an MRI.

Stacey Ruth: [00:13:44] But I did go get therapy help with what was going on because everyone pretty much settled on. It was stress. And as we were getting into that conversation, I started to realize that it was really my concept of what was necessary and what I deserved that was not being met. And I was the only one who could meet it. And, of course, I was seeing what other women were experiencing kind of in concert with that.

John Ray: [00:14:19] Right. Right. Say more about that, the part about what you deserved. I mean, what was your mindset there?

Stacey Ruth: [00:14:27] Well, my mindset was classic for imposter syndrome. And the definition of imposter syndrome is, no matter what you’ve achieved, you tend to dismiss it as luck, knowing the right people. It’s something outside of your control. It has nothing to do with the fact that you actually worked really hard for it. You were really qualified for it. You really did the work. You did the work and you got yourself there. So, I realized I was pushing away my own credibility and handing over my success to outside situations, people that they were supportive but they didn’t cause it, if that makes sense.

John Ray: [00:15:19] So, for you, what did the arc of recovery look like? Was it something that took a while? Was it something that you had on the other extreme, a moment of pure insight where you saw the light from the heavens and you knew you were worthy? I mean, talk about the arc of your recovery.

Stacey Ruth: [00:15:41] Well, the arc of my recovery was starting to apply a lot of the tools. And the tools, for the most part, they are self-awareness and mindset tools. So, was I picking up the tools going, “This will fix my imposter syndrome”? No, not exactly. The first thing I was trying to do was get my self back in balance. As I’m getting myself back in balance, what I’m doing is talking to other people about what I’m actually feeling inside.

Stacey Ruth: [00:16:18] As impostors, we don’t want to let others see how hard we’re paddling just underneath the surface. And being able to have someone that I trusted, who I didn’t feel like sharing with them was going to sabotage anything I was doing in my career was extremely powerful. So, being able to share what you’re going through is critical. It gets it out of your head and allows you to get perspective.

Stacey Ruth: [00:16:45] Another thing that’s very important was being able to let go of some perfectionism and let go of some of that micromanaging control, which was part of the work. The other thing – and this may sound a little woo-woo to your audience, but it is probably one of the most powerful tools for dealing with imposter syndrome – is to be able to shift our internal mantras. And one of the ones that imposters have, especially if they’re starting their own business, is, no one will pay that much for what I do.

John Ray: [00:17:22] Oh, yes.

Stacey Ruth: [00:17:25] And you can shift that into an affirmation. And my agency, initially, was notoriously under charging for our services. No one will pay that much for what we do. And when we flipped that and said, “No. We are charging fair market value for very valuable services.” So, when you do an affirmation, your brain has to believe it’s possible. So, the way out there, affirmations aren’t as effective as simply saying I provide a service that has real value, and owning the value that you provide.

Stacey Ruth: [00:18:17] So, those are some of the things that it’s not a grand sweeping shift. It’s making those micromovements that continue to assert, I deserve it, I’m worth it, and I bring something of value through my experience.

John Ray: [00:18:38] Folks, we’re here chatting with Stacey Ruth. She is the CEO of Unstoppable Leader. I want to circle back around to, I guess, the how I know I’ve got imposter syndrome. For you, it was more obvious than maybe it is for some others who maybe they don’t have the physical symptoms. Maybe they haven’t hit that wall yet. But how do they know that they’ve got something that’s serious that they better take care of?

Stacey Ruth: [00:19:11] Well, I think one of the easiest ways to get our brain around the symptoms are – and this comes out of the book, The Secret Thoughts of Professional Women by one of the kind of forerunner researchers on imposter syndrome in women, which was discovered in the early ’70s – she defines five personality types.

Stacey Ruth: [00:19:37] One of them is the super hero. And that’s the person who’s going to do it all and take on that one more thing. And people are like, “Oh, my gosh. How do you get that all done?” So, if that resonates with you, you might have imposter syndrome. Another one is the expert. That’s the person who always has to have one more degree, one more credential, one more certification. They have all of this knowledge, but they can’t quite get out of the gate. And, you know, a lot of coaches deal with that. But not just coaches, a lot of folks feel that need.

Stacey Ruth: [00:20:20] Another one is – and I don’t think she calls it this. Oh, yes. She does – the natural genius. And the natural genius has always learned things really easily and things come easily to them. So, they’re smart, they’re capable. And then, they bump up against that one thing that it doesn’t come as natural to them and they don’t really know how to learn something new because it’s always been so easy for them. And so, they start to doubt themselves because, “Why is this one hard?” So, that’s another one, if that resonates.

Stacey Ruth: [00:21:04] And then, there are the perfectionists, the person who’s always got to get it 100 percent right all the time or do nothing. So, there’s a fear of failure behind that, and that leads to a lot of procrastination, which can also be a hallmark of the imposter syndrome. [Inaudible].

John Ray: [00:21:23] Well, for those folks, if they ever get it sent out or hit send or hit publish, whatever, then they’re looking at all the errors in it that they should have caught. Right?

Stacey Ruth: [00:21:36] It’s what keeps a lot of people from writing that book. It keeps people from applying for that job. It keeps people from making their deadlines. Or – oh, my gosh. This one – that burst of energy that gets you across the finish line and the person says, “Oh, well. I’m really motivated when I have a deadline, so I’ll get it done.” And yet that’s actually not how our brains work. So, what actually happens is, yeah, you get it done, but it’s probably got a lot of mistakes in it. So, the procrastination and perfectionism which can go hand in hand can actually feed each other.

Stacey Ruth: [00:22:23] So, if any of those resonated, someone might be dealing with a case of imposter syndrome. Mine was classic and mine was intense. Not everyone’s is that classic or that intense. And yet, if it goes without being dealt with, it can build, which was also what happened for me.

John Ray: [00:22:46] Now, speaking of intense, I saw Sheryl Sandberg, formerly with Facebook and Google. She said that both men and women are susceptible to imposter syndrome, but that women tend to experience it more intensely and be more limited by it. What’s your perspective on that?

Stacey Ruth: [00:23:09] This is true. It was first identified in women and in the ’70s where women were coming into the workforce. And I said it earlier in the conversation, imposter syndrome is really a diversity and inclusion issue. Because we, as a society, tend to feel like if I’m the only woman or only fill in the blank, any underrepresented demographic – I’ll just use women because it was first discovered with women – then I feel like there’s no one I can relate to. And, therefore, I don’t belong.

Stacey Ruth: [00:23:53] So, there’s a sense of not belonging where we are, because when we look around in the landscape, we can’t identify with anyone else. So, that’s one reason that women and other underrepresented demographics will feel that way.

Stacey Ruth: [00:24:09] Another reason, especially for women, we feel like we might be betraying other responsibilities. So, we might be betraying because that’s still the way the society is structured, “I have the responsibility for the home. I have the responsibility for the kids.” And then, “I’m not being true to that responsibility.” And, also, “What about my peers? I’ve now left them behind.” So, all of those internal struggles can really feed it, especially for women.

John Ray: [00:24:44] Okay. I don’t want to get men off the hook here.

Stacey Ruth: [00:24:48] No. They’re not off the hook. No, no. Especially male entrepreneurs.

John Ray: [00:24:55] Yeah. Let’s pull them in here. So, what is the issue with men? Do they not have imposter syndrome as much? Do they not talk about it as much but they really do have it underneath the surface? What’s going on with men?

Stacey Ruth: [00:25:14] Well, again, I think that especially when men achieve a certain level within an organization, that high achieving man, the man who goes out on his own and starts a business, we have then put ourselves in a first only different situation. So, all the same feelings can apply, “I’ve left my peers behind. My peer group is back there, they’re behind me. Why am I so special? So, I don’t belong here.”

Stacey Ruth: [00:25:54] Maybe the guy was a the natural genius. And now suddenly, “I’m doing something I have no context for, no experience for, and I don’t know what to do. And I feel like somebody’s going to find out that I don’t know what I’m doing.” All the same rules apply.

John Ray: [00:26:14] I got it. So, let’s talk a little bit about, I guess, how you deal with it. And do you need a third party? You mentioned getting therapy, do you need a third party, a live person to be able to help? Maybe a trusted adviser or a coach, someone like that? And if so, how do you find that person? Because you’re at a moment of, obviously, doubt, how do you find a trusted person that you can walk that journey with?

Stacey Ruth: [00:26:54] Well, as a coach, I happen to believe that no one “needs a coach”. Now, all the coaches are going to cringe when I say this. I don’t believe anyone needs a coach. I believe that coaches accelerate what we’re ready to lean into. They give perspective, accountability, and all of those kinds of things that it just takes longer and it can be harder to do on our own.

Stacey Ruth: [00:27:26] So, can someone get over imposter syndrome on their own? Yes. Of course, they can. They can pick up the books. They can do the blogs. They can get all the information. Putting it into application is so much faster and easier when you do it with somebody who understands. So, that is possible with a mastermind support group. It’s possible with a coach, like myself. It’s possible with a mentor. It’s possible with a therapist. I mean, there’s a number of outlets that you can work through.

Stacey Ruth: [00:28:02] I think for CEOs, especially women CEOs, who especially deal with this, working with a coach who’s been there, done that, got the t-shirt, is a great way to accelerate getting through that because it does slow you down, limit your growth, and limit what kind of income you can generate.

John Ray: [00:28:27] Yeah. I want to get to that now because this is The Price and Value Journey and I’m all about pricing. And you brought that up earlier, so I want to get to income and pricing here in just a second.

John Ray: [00:28:42] But you mentioned the term get over it, getting over it, and I don’t know what the term is, do you ever really get over it? Or maybe it’s a bad analogy that once an alcoholic, you’re always an alcoholic. It’s just a matter of controlling it and dealing with it mentally, the mental aspect of it, and doing what you’ve got to do, whether you’re in AA or whatever, to walk that journey as an alcoholic. Are you always suffering from imposter syndrome or it’s just a matter of controlling it?

Stacey Ruth: [00:29:20] Well, that’s an interesting choice of analogy.

John Ray: [00:29:25] Maybe it’s a bad analogy, Stacey, but –

Stacey Ruth: [00:29:28] No. Actually, I don’t know that it is. Actually, I’m going to pause for a moment. I’m going to say something I really want your listeners to lean in and hear this.

Stacey Ruth: [00:29:45] If you’re dealing with imposter syndrome, it’s not your fault. Because a lot of people will take that on and say, “There’s something wrong with me. What’s going on?” It’s not your fault. You’re a product of the society and the society’s beliefs and values. You can change yours. So, choosing to change is the important thing.

Stacey Ruth: [00:30:12] And the reason I said that that’s not such a bad analogy with someone who’s dealing with addiction, whether it’s alcoholism, drug addiction, or any other kind of addiction, is, the 12 step programs say, the solution is actually to understand, have a self-awareness, a consciousness of who you are in the context of the greater whole. And change how you’re seeing yourself so that you don’t feel empty inside. That you don’t feel like you’re lacking something inside.

Stacey Ruth: [00:30:47] And they say it’s of a spiritual nature. Well, I believe spirituality is based on values, and purpose, and meaning. And a lot of people who are dealing with imposter syndrome have kind of disconnected from their internal guidance system, which is values-based, purpose-based, meaning-based. And we’re really measuring ourselves by these externals.

Stacey Ruth: [00:31:08] We’re constantly comparing ourselves to everyone else and looking for affirmation that we’re okay. They’re not going to kick us out of the club today because they didn’t find out that we don’t really belong here. So, instead, we can turn in to our own inner guidance system that says, “No. I’m perfect, whole, complete exactly the way I am and I can do this. And if I need help, that’s not an admission of weakness. That’s an admission of willingness to grow and learn.”

John Ray: [00:31:46] I mean, we talked extensively about your bathroom floor experience. I want to give you a chance to talk about the other side of that. And just as you’ve been able to recognize and then put that experience in the box it belongs in your life. What has been the result for you and your business and your life?

Stacey Ruth: [00:32:15] Oh, my gosh. Well, I will tell you, I stopped racing. I love that question. I stopped racing against myself. It felt like I was competing with people, competitors, the industry, other CEOs. I was trying to be better, stronger, faster, all of that. I was doing it at the expense of my poor body that was just trying to serve me.

Stacey Ruth: [00:32:51] And, by the way, I do want you to know that I am 100 percent healed physically from that. So, I feel more energetic. I feel more engaged. But mostly I feel more fulfilled. The money is great. I mean, here we are, price value, you know. The money is great. It doesn’t fill the gap of self-doubt that is created by imposter syndrome. It never is enough because it’s always external.

Stacey Ruth: [00:33:29] So, what happened is I got a lot more satisfaction and I’m like, “Well, hey, this is doing something that is really of service I really love, and I get paid good money for doing it. What more do you want?”

John Ray: [00:33:45] Great words and great story here from Stacey Ruth. She’s the CEO of Unstoppable Leader. So, Stacey, let’s talk about pricing. Let’s get there. So, for you, how did imposter syndrome affect your pricing? How did you get to a point where, again, you put that in the box and kept it from affecting how you communicate and talk about your value?

Stacey Ruth: [00:34:26] Yeah. Well, it’s interesting – let me collect my thoughts on this one. Imposter syndrome can continue to pop up even after you’ve done the work. You recognize it when it does. And one of the places that it popped up for me recently, in like the last three years, when I really leaned in to doing the executive coaching, which I had people asking me to coach them, so I said, “Well, there’s a need for this. I’d be happy to step in and do this and I love it. I absolutely love it.”

Stacey Ruth: [00:35:11] And that little impostor syndrome sitting on my shoulder whispered in my ear – this is classic imposter syndrome – “Who do you think you are to coach CEOs and executives who are more successful financially, hierarchy, all of that, than you are?” And so, I’m walking through this because the answer to that is, “I don’t need to be more powerful, more successful in order to be able to serve. What I’m able to do is help them bring out their own inner wisdom.”

Stacey Ruth: [00:35:58] That’s what coaches do. We ask powerful questions and we help people discover their own truth, and their own value, and their own worth. So, I don’t have to lord it over them. I’m not even supposed to. That’s not my job. And so, I know what my value is and so I could set that imposter syndrome off my shoulder and say, “No. No. Not today. We’re not going to do that because that’s not even the truth of the experience,” if that makes sense.

Stacey Ruth: [00:36:30] I’m not sure if I answered your question, but I felt like that was an important shift for people to be able to hear that. I can charge what an executive coach charges because I’m being an executive coach. I’m not being the executive.

John Ray: [00:36:43] Right. Right. And I think what I hear you saying is that you really switched in your head from thinking about making this comparison of externals, external position, power, authority, whatever, to the outcome that you’ll help foster in the person that you’re going to be working with. And that’s where the value is, right?

Stacey Ruth: [00:37:14] Correct. That’s where the value is. And I’ve been in other industries. I’ve been in marketing. And a lot of folks are starting all different kinds of marketing and sales type organizations right now just as rife with imposter syndrome and pricing is all over the highway. And a lot of startup businesses are nickeling and diming on things that really have more value.

Stacey Ruth: [00:37:49] And you can get something on Fiverr for $5. Why would I pay someone $1,200, $2,000 for the same thing I could get for $5 on Fiverr? And so, that leads to a lot of imposter syndrome. Why should I charge $2,000 for this? Well, because you are providing the service. You’re making sure it’s tailored and customized. Whatever is going on there that makes it a higher value, own it.

John Ray: [00:38:24] Well, people are making the wrong comparison, right? I mean, they’re looking at the competitors instead of looking at the outcome they bring about. And they may have done this – like you’re saying you may have done this – many times before, but that doubt and that, “Oh, they won’t pay that,” that voice that comes in your head, it still comes back. And so, do you treat it like a friend and just wave at it and say, “Okay. I see you,” and they keep going. Is that what you do? That’s what it sounds like.

Stacey Ruth: [00:38:58] A little bit. A little bit. And the steps I go through are awareness, “Oh, I recognize that voice. I know what that voice is about. Okay. We’re having an impostor moment. Let’s just have a moment.” And then, when that happens, “Okay. Is that true?” Questioning those thoughts is critical to shifting them, “Is that true?” If it’s not true or if I don’t know that it’s true, what’s an alternative? And then, pursuing the alternative and testing it. Being willing to test that alternative. And that’s really how the shift occurs. Individual variations, of course. But that’s the critical component is awareness and then questioning our thoughts about that.

John Ray: [00:39:57] You know, I’m so glad we could do this show because I work with folks a lot on their pricing, and what I recognized, the base problem for so many of them really is imposter syndrome. And that’s really the underlying problem. I’m not the psychologist. I’m not the coach like you are.

Stacey Ruth: [00:40:18] I’m not a psychologist, I just want to be clear. Neuroscience, yes. Psychologist, no.

John Ray: [00:40:24] Okay. Noted. But I guess what I would ask you, to submit to you, is, I think it’s dangerous for people to think about this in terms of, “Oh, I need to get what I’m worth, because that takes you down the internal conundrum that you’re going through and switch it toward outcomes I bring about.” And if you do that, it should help get you out of the whole business about thinking that it’s about you. It’s not about you. It’s about the outcomes you help foster with the work that you do.

John Ray: [00:41:15] And I realized for some people that may be a subtle difference. But that’s really the step folks need to take. That’s what I would think. Now, give me your reaction to that.

Stacey Ruth: [00:41:27] Well, it actually makes me think about something that a lot of new coaches are told, is, you’re not selling coaching. Coaching is what you do. It’s not who you are. And so, to be able to share the results that you create changes the entire conversation. So, helping someone get out of overwhelm, helping someone be able to get clarity around what next steps are, that’s what coaching does.

Stacey Ruth: [00:41:57] So, when somebody says, what do you do? I don’t say coaching. I say I help executives and CEOs who are dealing with exhaustion, overwhelm, a new position, a lot of change, and really help them get clarity and focus so they can grow their influence and impact. That’s what has value. That’s what creates the price value equation.

John Ray: [00:42:22] There you go. Yeah. I love it. I love it.

Stacey Ruth: [00:42:26] Yeah. Results are the deal. Results are the deal. And allowing yourself to own the results and not feel like you’re being full of yourself.

John Ray: [00:42:42] Yeah. I like it.

Stacey Ruth: [00:42:43] And to get the testimonials, to ask for the referrals, all of those things imposters will hold back on as well.

John Ray: [00:42:52] Great point. We could talk more about that, that’s for sure. But that’s a great way to end. Stacey Ruth, CEO of Unstoppable Leader. Wow. Stacey, I can’t tell you how much I appreciate you coming on and sharing your story in such a raw and real way. I really appreciate you.

John Ray: [00:43:16] And I just want to go back because I bungled your book when I mentioned your books.

Stacey Ruth: [00:43:21] All the books. All the books.

John Ray: [00:43:21] Yeah. That’s what happens when you release multiple books, right? So, Stacey’s first book was Own Your Own Shift.

Stacey Ruth: [00:43:32] Be careful how you say that. Yes.

John Ray: [00:43:35] That’s right. And I almost bungled that, too. But her new book is called Inside Out Smart. So, be on the lookout for Inside Out Smart.

Stacey Ruth: [00:43:45] Yeah. April 19th it launches.

John Ray: [00:43:46] Coming here in April 19, 2022. And Own Your Own Shift – I got that right – is out. It’s been out. You can get it right now. So, I wanted to clarify that for everyone. But, Stacey, again, thank you so much for coming on. Before we let you go, I would love it if you could, if you don’t mind, sharing your contact information so folks that are interested in hearing more about you and your work can be in touch?

Stacey Ruth: [00:44:15] Absolutely. I think one of the best places to reach me is through my website, unstoppable-leader.com. And you can find me all over social media, Facebook, Instagram, Twitter, Stacey Ruth Says, and that’s S-T-A-C-E-Y. So, I look forward to connecting with your listeners. You’re doing great work here.

John Ray: [00:44:42] Thank you, Stacey. I really appreciate you. And thanks again for coming on.

Stacey Ruth: [00:44:46] Thank you very much.

John Ray: [00:44:48] Folks, just a quick reminder, if you’re a newcomer to this series, you can find the full show archive at pricevaluejourney.com or on your favorite app. Just use that search term price value journey, you’ll find the show. And if you’d like to connect with me directly, just send me an email. john@johnray.co. Thank you for joining us.

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows that feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: imposter syndrome, Inside Out Smart, John Ray, Own Your Own Shift, Price Value Journey, pricing, professional services, professional services practice, professional services provider, solopreneurs, Stacey Ruth, Unstoppable Leader, value

Nikki Rohloff, Rohloff Associates, LLC

April 4, 2022 by John Ray

Rohloff Associates
Minneapolis St. Paul Business Radio
Nikki Rohloff, Rohloff Associates, LLC
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Rohloff Associates

Nikki Rohloff, Rohloff Associates, LLC (Minneapolis-St. Paul Business Radio, Episode 36)

While most other CPAs are working eighty-hour weeks ahead of the April tax filing deadline, the team at Rohloff Associates is committed to fifty-hour weeks as well as eliminating hourly billing. It’s just two ways her firm defies the expectations of how a CPA firm can work, says managing partner Nikki Rohloff. Nikki joined host John Ray to discuss her CPA firm’s unique business model, how and why they integrate talent selection and team effectiveness into their service offering, and much more. Minneapolis-St. Paul Business Radio is produced virtually by the Minneapolis St. Paul studio of Business RadioX®.

Rohloff Associates, LLC

Rohloff understands that many CPA firms tout similar ideologies.

That would make complete sense considering numbers are numbers. However, they aspire to do things differently at Rohloff Associates. To them you aren’t just a number.

Their desire was and still remains to defy the expectations of how a CPA firm can work. Their story over nearly the past two decades is for their clients to know Rohloff Associates as their Relational CPA firm. In the effort to do so, they have removed the billable hour model which has opened the door to conversation with clients and their families on a level like no other.

Company website | LinkedIn | Facebook

Nikki Rohloff, Managing Partner, Rohloff Associates, LLC

Nikki Rohloff, Managing Partner, Rohloff Associates

Nikki Rohloff recognized at an early age that fostering relationships was a foundational building block. She continued to hone that skill as she acquired a Bachelor of Arts in Accounting & Sociology.

Nikki is the expert and friend you want by your side when the landscape of life is uncertain. Her responsibilities over the years have run the full spectrum. With a background in Sociology, Nikki’s warm personality and collaborative style foster an implicit foundation of trust with her clients. In her role as a Rohloff Associates Partner, she understands that there are often difficult conversations that need to be broached when planning for the future, but her can-do spirit readily navigates many of those moments.

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Questions and Topics Discussed in this Episode

  • What makes your firm different than other CPA firms?
  • How do team engagement and behavioral assessments make a difference to your clients?
  • What have clients been struggling with during the pandemic?
  • Why is hiring to your culture so imperative?

Minneapolis-St. Paul Business Radio is hosted by John Ray and produced virtually from the Minneapolis St. Paul studio of Business RadioX®.  You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: accountant, accounting firm, CPa, hourly billing, Minneapolis St Paul Business Radio, Nikki Rohloff, P&L, Rohloff Associates, talent selection, Taxes, team facilitation

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