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The Go-Giver Philosophy: An Interview with Bob Burg

March 8, 2022 by John Ray

Bob Burg
North Fulton Studio
The Go-Giver Philosophy: An Interview with Bob Burg
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Bob Burg

The Go-Giver Philosophy: An Interview with Bob Burg

Bob Burg, coauthor of the best-selling book The Go-Giver and Hall of Fame keynote speaker, joined host John Ray to discuss the philosophy of being a go-giver, what it means, why giving and receiving are not opposites, why giving does not mean giving away services, how to view price and value, and much more. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

To learn more about The Go-Giver Community Network, which Bob mentioned during the show, follow this link.

Bob Burg, Coauthor of The Go-Giver and Hall of Fame Keynote Speaker

Bob Burg, Coauthor of The Go-Giver and Keynote Speaker

Bob Burg shares how a subtle shift in focus is not only a more uplifting and fulfilling way of conducting business but the most financially profitable way, as well. For 30 years he’s helped companies, sales leaders, and their teams to more effectively communicate their value, sell at higher prices with less resistance, and grow their businesses based on Endless Referrals.

Bob has regularly addressed audiences ranging in size from 50 to 16,000 — sharing the platform with notables including today’s top thought leaders, broadcast personalities, Olympic athletes, and political leaders including a former United States President.

Although for years he was best known for his book Endless Referrals, it’s his business parable, The Go-Giver (coauthored with John David Mann) that captured the imagination of his readers.

The Go-Giver, a Wall Street Journal and BusinessWeek Bestseller, has sold over a million copies. Since its release it has consistently stayed in the Top 25 on Porchlight’s (formerly 800-CEO-READ) Business Book Bestsellers List. The book has been translated into 30 languages. It was rated #10 on Inc. Magazine’s list of the Most Motivational Books Ever Written and was on HubSpot’s 20 Most Highly Rated Sales Books of All Time.

Bob is the author of a number of books on sales, marketing, and influence, with total book sales approaching two million copies.

The American Management Association named Bob one of the 30 Most Influential Leaders and he was named one of the Top 200 Most Influential Authors in the World by Richtopia.

Bob is an advocate, supporter, and defender of the Free Enterprise system, believing that the amount of money one makes is directly proportional to how many people they serve.

He is also an unapologetic animal fanatic and served on the Board of Directors of Furry Friends Adoption and Clinic in his town of Jupiter, Florida.

Website | The Go-Giver Books | LinkedIn

TRANSCRIPT

John Ray: [00:00:00] And hello, everyone. I’m John Ray on The Price and Value Journey. And I am delighted today to have Bob Burg as a guest. Now, I have been a disciple of Bob’s – he doesn’t know this – because I’m one of those people that has read all his books, in some cases, twice. And if you haven’t done that, I would encourage you to do so.

John Ray: [00:00:22] If you don’t know Bob, he has for over 30 years been helping companies, sales leaders, and their teams to more effectively communicate their value, sell at higher prices with less resistance, and grow their businesses based on his book Endless Referrals.

John Ray: [00:00:44] But Bob is particularly known for The Go-Giver series, and that’s a series of books that he coauthored with John David Mann, and that have been bestsellers. And The Go-Giver, which is the anchor book of that series, has sold over a million copies at last count. It’s been one of the top motivational business books, really, of all time. So, I would encourage you to check those out.

John Ray: [00:01:14] And one other thing I’ll say about Bob, he’s an animal fanatic, and that’s one thing I love about Bob. So, congratulations on that work. Bob Burg, thank you so much for coming on The Price and Value Journey.

Bob Burg: [00:01:25] Hey. Thank you for having me, John. Great to be with you.

John Ray: [00:01:28] Yeah. Thank you. So, let’s talk a little bit about just the origins of The Go-Giver series and what led you to introduce that philosophy? And we’ll get more into that philosophy in just a second. But what led you to it?

Bob Burg: [00:01:49] Well, I guess the answer to what led me to that philosophy is just watching, and studying, and learning what successful people did. And I noticed that people who were sustainably successful always looked to how they could provide value to others. I think they understood something probably intuitively. That is something I say pretty much every conference where I speak, and that is to ask the audience, “How many of you agree with this statement, nobody’s going to buy from you because you have a quota to meet”?

Bob Burg: [00:02:32] How many of you believe that nobody’s going to buy from you because you need the money or just because you’re a really nice person? And it’s the same as a professional. You may not have a quota, but they’re still not buying from you because you would like them to. They’re going to buy from you, or do business with you, retain you, whatever it happens to be, however you want to call the sale, it’s going to be only because they believe that they will be better off by doing so than by not doing so. And that’s the only reason why anyone should do business with you, or with me, or with anyone else.

Bob Burg: [00:03:12] And what I noticed is the most successful people understood this. Now, again, they may have just known this intuitively or they may have learned this, but they understood it. And so, they knew that their job was to always find ways to bring value, immense value, to those they chose to do business with.

John Ray: [00:03:35] In your books, you say this is not religious, although these principles are contained in a lot of the world’s religions, one of the things that I’m curious about is, do you have to have a predisposition toward giving to be a go-giver? Because it is counterintuitive, as you say.

Bob Burg: [00:03:54] Yeah. I think that if you have a predisposition too. And you bring up a good point, too, and let’s first kind of define what we mean by giving in this context. I think people hear the title of The Go-Giver, and they may think it’s talking about giving money, or giving away your services, or not caring about making a profit. And it has nothing to do with those. When we say go-giver, we’re simply talking about understanding that shifting your focus from – and this is just your focus – getting to giving.

Bob Burg: [00:04:31] When we say giving in this context, we simply mean constantly and consistently providing immense value to others. Understanding that doing so is not only a more fulfilling way of conducting business, it is the most financially profitable way as well. And, again, not for any woo woo way out there, magical, mystical type of reasons. Not at all. It’s very rational. It’s very logical.

Bob Burg: [00:04:57] When you’re that person who can take your focus off of yourself and place it on serving others, moving off of yourself, and looking at how you can determine what they need, what they want, what they desire, when you can take your focus off of you and place it on helping another person solve their problems and challenges, well, people feel good about you. They want to get to know you. They like you. They trust you. They want to be in a relationship with you. They want to do business with you directly. And they want to tell others about you. So, when we talk about giving, that is what we what we mean.

Bob Burg: [00:05:35] So, do you have to have a predisposition to it? I think some people have a predisposition to wanting to be of value to others. Now, I think most of us do, actually. Most of us, when we get into business, it’s because it’s our way of expressing our values, our personal values.

Bob Burg: [00:05:55] If you’re an attorney, you want to help that other person. If you’re an architect, you want to help that other person. If you’re an accountant, you want to help that other person. You’re doing all these things through your business. But as human beings, we tend to have a desire to do something that makes a contribution.

Bob Burg: [00:06:19] Now, there’s nothing self-sacrificial about that, though, and it’s important to understand that. It’s through our contribution to others, through giving value to others, that we cause people to, again, want to do business with us. So, that’s why I say it’s not only in alignment with human nature, it’s very, very profitable.

Bob Burg: [00:06:43] Now, if someone does not have a predisposition to it, let’s say they are what we call a go-taker. A go-giver is someone who’s focused on providing immense value to others. A go-getter is someone who takes action. We love go-getters. A go-getter is not the opposite of a go-giver. The opposite of the go-giver is a go-taker. That’s that person who feels entitled to take, take, take without having added value to the person, to the process, to the situation.

Bob Burg: [00:07:10] Go-takers tend to be very frustrated because they rarely attain the kind of success they feel they deserve. But even when they do, and they do sometimes, it’s typically not as sustainable because it hasn’t really been built on a correct foundation. But there are also those go-takers who do, over time, build a financial empire, and they’re very good at what they do, and they make a lot of money, and it’s sustainable.

Bob Burg: [00:07:38] But, first, they’ve got to work awfully hard at it. They probably have some very specific talent that allows them to do that. But they make it as they do not because they’re a go-taker, it’s in spite of being a go-taker. Not to mention, typically, go-takers, even financially successful ones, tend to have awful personal relationships for obvious reasons.

Bob Burg: [00:08:05] So, we say be a go-getter and a go-giver, just not a go-taker. But if someone is by nature a go-taker, they can learn to become a go-giver. But they’ll have to understand why it’s in their best interest to actually focus on the other person.

John Ray: [00:08:23] There’s a moment in The Go-Giver where Joe, who’s the protagonist of the story, he has that moment where he figures it out. And it actually is not at his job, or his occupation, or, for the rest of us, in our business, it’s at home. So, talk about the significance of that, because that was striking to me. That’s when you talked about the law of influence.

Bob Burg: [00:08:54] Right. Exactly. And he realized that his relationship with his wife should not be a 50-50 proposition. It should simply be 100, with both of them looking to benefit the other person. Now, this should not be confused with a codependent type of thing, where one person is abusive and the other person is saying it’s okay. Not at all. That’s not we’re talking about.

Bob Burg: [00:09:22] We’re talking about that, at best, when two people, both, are focused on bringing happiness to the other. Well, now you’ve got a wonderful, wonderful situation. And what Joe realized was it wasn’t that he and Susan should be 50-50, but if he would focus on the 100 part and then as he saw, she did the same, and that’s what happened so often.

Bob Burg: [00:09:44] Well, the reason we put this into the story, because it is a business book and it’s through a business publishing house. But we also wanted to make the point that success principles – and we’re not talking about strategies or tactics necessarily because those do differ across the board – universal laws, they transfer, whether you’re talking about success financially, physically, spiritually, mentally, emotionally, socially, relationally.

Bob Burg: [00:10:10] And we wanted to show that, yeah, this isn’t just for business. It’s actually for all the aspects of life that are so important. But that, often, a principle that is utilized at home can be transferred to business. And a business principle can transfer to the home or to any other other areas. So, that’s why we included that.

John Ray: [00:10:35] You know, it strikes me, Bob, that you’re very familiar with Robert Cialdini and his Laws of Influence and Reciprocity. And I think some people misinterpret reciprocity, and they think it’s meant to plant something in someone else that creates an obligation. And you do a really good job of explaining that’s not what reciprocity is all about.

Bob Burg: [00:10:58] So, our law, Law Number 5, is the Law of Receptivity. Dr. Cialdini’s law is the Law of Reciprocity. And they’re two different things. They’re both fine principles. And they both have their time and place. Reciprocity – and this is in Dr. Cialdini’s book – is the very human need – so it’s an aspect of human nature – to want to return in-kind what someone else does for you. It’s just human nature. And it’s the same with all of us. If someone gives or does something for someone, we have a human need to want to give something to that person. But that’s just how it is.

Bob Burg: [00:11:44] Now, that can be used to manipulate another human being or it can be used just for very innocuous reasons. If you go about giving value to others without – what I call – an attachment to the result, so you’re not giving to this person for the idea that they have to then feel obligated to give back to you. You’re not doing it for that reason. You’re just giving value to others because that’s who you are and because that’s who you are, it’s what you do. You’re naturally creating that benevolent context for success where it will come to you.

Bob Burg: [00:12:20] Now, again, nothing magical, nothing mystical about it. And that when that happens, now is when receptivity comes in. Receptivity is simply the ability to receive that which comes your way.

John Ray: [00:12:36] Now, let’s talk more about that because, as you say in the book or you said somewhere along the way – I can’t remember if it’s in the book or not – that’s the hardest law for folks to wrap their heads around because I think it throws people off. First time readers, the first four laws are about giving and then we’re talking about receiving. Talk about why this is hard and what you counsel folks about that.

Bob Burg: [00:13:08] And you bring up a great point because as John David Mann – my fantastic co-author and really the lead writer storyteller in the series – as he says, the first four laws are like the fingers of a hand. The last law, the law of receptivity, is like the thumb. It brings it together, but it’s a little different. It’s different than the fingers. So, yeah, the fourth first four laws are all about the value you’re providing in certain ways. The fifth law says, okay, now when it comes to you, you need to be able to receive it, and this can be difficult.

Bob Burg: [00:13:40] The law of receptivity says the key to effective giving is to stay open to receiving. This really means nothing more than understanding that you breathe out, but you also have to breathe in. It’s not one or the other. You’ve got to do both in order to survive and in order to thrive. You breathe out carbon dioxide, you breathe in oxygen. You breathe out, which is giving; you breathe in, which is receiving. Well, giving and receiving are not opposite concepts. Yet the world around us gives us the message that they are.

Bob Burg: [00:14:15] And whether it’s a combination of upbringing, environment, schooling, news, media, television shows, movies, social media, political conversations, whatever, what do we hear all the time? That money is horrible, and the people who have money are bad, and they did it on the backs of others, and they this, and they that. You see it in every movie and on every T.V. show, the villains are always wealthy. Now, there are people in the world who certainly do things that are evil and bad and some of them make a lot of money.

Bob Burg: [00:14:44] But for those of us who are operating in a basically free market type economy – and when I say free market, I simply mean no one’s forced to do business with anyone else – the only way you can earn a very, very high income is by providing a lot of value to a lot of people. Because, remember, no one’s forced to do business with you. You have to earn it through the value you provide them.

Bob Burg: [00:15:12] But because of the horrible, not mixed messages, just the horrible negative messages, the anti-prosperity messages were hit with from everywhere around us. It can really get into a person’s head. And when I say in their head, I mean their unconscious, not the conscious part. That’s the most insidious thing of all. That, consciously, sure, everybody, we want to make a lot of money. Great.

Bob Burg: [00:15:35] But unconsciously, if you associate money with something evil, if you associate money with taking advantage of others, if you associate making money with being dishonest, and, again, it’s unconscious, then what you’re going to do is you’re going to push that away. You’re going to reject it unconsciously, but you’re going to do that. And that’s why people have such a difficult time.

Bob Burg: [00:15:56] And I can’t tell you how many people just wrote to us and said, that chapter is the first time I’ve ever felt it was okay to make a lot of money. Well, really, John, we didn’t go into detail in any way about that. It was very surfaced the way we handled it. And yet, still, people were able to kind of see. Because of that, what I would suggest people do is, if they have an issue with this, which most people do, and I certainly did at one time, and that is to make a study of prosperity. A study of prosperity.

Bob Burg: [00:16:36] So, there are people out there like Randy Gage. There are people out there like, well, the late Bob Proctor, who we just lost. There are people like Sharon Lechter and Ellen Rogan and Ken Honda and David Nagel. And there’s just a great book I just read by Derrick Kinney that just came out called The Good Money Revolution. And these people, they write, they speak, they blog, and they go into detail on the mental and emotional aspects of money. And 99 percent of what they talk about is the mental game. It’s how to get past all those blockages and allow the prosperity to come to you that you’ve earned.

John Ray: [00:17:21] You know, I think a lot of services providers have the perception that when you say adding value, that means giving away services to clients. And for you, I want you to say more on that, but it’s really bigger than clients and prospects, and giving value is much, much bigger than whatever your services are. In fact, it may not include anything about your services.

Bob Burg: [00:17:50] So, let’s look at the difference between price and value, because I think it begins there. And it’s important to understand that price is a dollar figure. It’s a dollar amount. It’s finite. It simply is what it is. Value, on the other hand, is the relative worth or desirability of something to the end user or beholder.

Bob Burg: [00:18:17] In other words, what is it about this thing, this product, service, concept, idea, what have you, that brings so much worth or value to another human being that they will willingly exchange whether it’s time, or money, or whatever it happens to be, for this and feel great about it while you make a very healthy profit.

Bob Burg: [00:18:40] Now, it would be like, let’s say, an accountant who does someone’s taxes and they charge the person $1,000. That’s their fee or price, $1,000. But what value are they providing their client in exchange for this $1,000? Well, through their work, their dedication, their getting to know this other person and their business, and what have you.

Bob Burg: [00:19:02] They’re able to save their client $5,000. They save them countless hours of time. They provide them and their family with the security and the peace of mind of understanding it was done correctly. They provide empathy in the process. They are able to work and teach this person how to be able to know that everything they’ve given, this value that they’ve given. They’ve given well over $5,000 in value, way over, in exchange for $1,000 fee.

Bob Burg: [00:19:35] So, the customer, the client feels great about it. But your accountant also made a very healthy profit because it was worth it to them to lease, if you will, or sell their time, their energy, their knowledge, their wisdom, their research, everything in exchange for this $1,000 fee. And maybe 900 of it was profit. And that’s exactly what they needed to make it worth their while.

Bob Burg: [00:20:01] So, in any market based exchange, there should always be two profits. The buyer should profit and the seller should profit. Because each of them comes away better off afterwards than they were beforehand. The more value you’re able to communicate, the more that you can charge, obviously. And most go-givers tend to be people who operate this way, tend to be at the higher end of the price scale, because they’re not selling on price. They’re selling on value. When you sell on low price, you’re a commodity. When you sell on high value, you’re a resource.

John Ray: [00:20:43] I love it. Bob, we’re coming to the end of our time, but I want to get to one other point, which is, you talk about in The Go-Giver Leader. And this is one of the books in your series that maybe solopreneur or small firm owners won’t necessarily read because they think they’re not leading a big team, but they ought to read it.

John Ray: [00:21:06] And one of the things you talk about is the biggest challenge that any organization has is the fear and doubt that swirls around in the minds of team members. And that a leader’s job is to hold fast to the big picture of that vision. Address, though, how do I keep holding that vision myself? Because I need to have it in myself before I can communicate it to my team members and to the world. How do I hold it in myself?

Bob Burg: [00:21:42] Well, the toughest thing for any business owner or any entrepreneur is that, when things are going sideways, which they do sometimes, is not getting so frustrated and scared and all the other emotions that come with it, that you just kind of throw up your hands because they’re looking at you to get your response. And so, we say the easy part is having the vision. Anyone can have a vision. The toughest part is holding the vision, especially as things are going wrong.

Bob Burg: [00:22:16] And so, I think it comes down to really two things. One, it’s that original desire or what they call your why. So, why are you doing what you’re doing? Why did you have that desire in the first place? What was it that caused you to create this business, knowing you were going to work long hours and probably use a lot of your own savings, or whatever you had to do? And so, you had a desire that was obviously very big in the first place. And that’s often not enough to hold it.

Bob Burg: [00:22:50] But I think when you combine that desire with belief, now, is where you’ve got it, in a couple of things. One is having a belief in yourself that you’ve got what it takes. But it’s also a belief in that vision that you’re holding. You’ve got to so believe in that vision and in your desire, the reason why you had that vision, in the first place. Because that’s what the desire is, the vision is the manifestation of that desire, what have you.

Bob Burg: [00:23:26] So, having the belief is what keeps you nine feet tall and bulletproof. It’s that belief that what you’re doing is bringing value to the world. It’s nudging the world forward. It’s doing what it’s supposed to do. And that it’s worth it. And I think when you have that, that’s what allows you to hold the vision. But without that desire being strong enough and that belief being strong enough, well, it’s very hard to hold the vision.

John Ray: [00:24:01] Great words here from Bob Burg. And, Bob, we’ve got to let you go and sprinkle more value around in the world like you always do. But before we let you go, for folks beyond just reading your books, how can people that are interested in your ideas engage with you further?

Bob Burg: [00:24:21] They could go to burg, B-U-R-G, .com, and pretty much everything’s there. One very exciting thing we have going is what’s called the Go-Giver Community. And this is where people all come together who have a business and they really just want to be with a whole community of people that believes in living their lives and conducting business the go-giver away. So, they’re focused on providing value to others and also willing to allow themselves to receive that which others wish to give to them. So, it’s a really, really great community. So, we invite people to come and take a look.

John Ray: [00:25:02] That’s great. Bob Burg, he along with his coauthor, John David Mann, is the author of The Go-Giver series of books. Bob, it’s been a pleasure and honor to have you on the show. Thank you so much for joining us.

Bob Burg: [00:25:16] Oh, thank you. It’s been a pleasure.

John Ray: [00:25:19] I want to thank Bob again so much for coming on The Price and Value Journey. I can’t think of anyone more qualified to talk about value than Bob Burg. If you want to know more about Bob and The Go-Giver philosophy, go to burg.com. You can find all his books there, including The Go-Giver. There’s an expanded edition that just came out in the last few years. He also has The Go-Giver Sell More, The Go-Giver Leader, and The Go-Giver Influencer. And I recommend all of those books, they’re terrific guides to success in business.

John Ray: [00:26:05] Bob mentioned his Go-Giver Community network, and if you’d like to know more on that opportunity, go to thegogivercommunity.com. That community is the answer to the question, What do I do now that I’ve read the books? What do I do now because I want to dive deeper? And that community is a great answer to that question if you’re interested in more.

John Ray: [00:26:29] I’m John Ray on The Price and Value Journey. And if you would like to check out our complete archive of shows, go to pricevaluejourney.com. And if you’d like to connect with me directly, send me a note at john@johnray.co. Thank you for joining us.

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

 

Tagged With: Bob Burg, John Ray, law of receptivity, pricing, professional services provider, solopreneurs, The Go-Giver, The Price and Value Journey, value

Kaye Ginsberg, Peace of Mind Transitions

March 8, 2022 by John Ray

Peaceful Transitions
North Fulton Business Radio
Kaye Ginsberg, Peace of Mind Transitions
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Peace of Mind Transitions

Kaye Ginsberg, Peace of Mind Transitions (North Fulton Business Radio, Episode 438)

Moving is one of the top stressors of life, particularly for older adults. and those stresses can be exacerbated by health issues and family dynamics. Kaye Ginsberg, founder of Peace of Mind Transitions, joined this edition of North Fulton Business Radio to discuss her company’s comprehensive service offerings, which bring smiles of relief and take the worries out of moving. She and host John Ray discussed Kaye’s motivation for starting the company, the unique challenges of senior move management, why the listening skills and empathy her employees possess are so vital, current trends in senior living, selecting a mover, and much more. North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Peace of Mind Transitions

Peace of Mind knows how hard moving can be. Their company was created to take the stress out of moving for older adults and their families. They are here to take care of you from start to finish.

They treat each client as if they were family. They approach every job with compassion, respect, and a sense of humor. They LOVE what they do.

Their professional experience will help you save time, money and make your move stress-free. They use preferred, vetted partners to make your transition as smooth as possible. Let their expertise in senior home moving bring you “Peace of Mind.”

They begin with a complimentary meeting to get to know you and introduce Peace of Mind Transitions. This meeting typically lasts one to two hours so that they can walk through your home, explain our services, and determine how we can best work together.

Their trained team will carefully and professionally pack your belongings, so they arrive safe and sound. They bring all our own packing materials and supplies.

Peace of Mind Transitions works with several different movers who specialize in custom jobs. They will find the right moving company for you, manage them through the entire process and be there every step of the way to ensure that all parts of the move go according to plan.

You may need help beyond just the move. They are here to help in every way. You may need window treatments redone to fit the new home, additional tech support setting up computers, help transferring utilities, or a handyman to install bookcases or other home modifications. If Peace of Mind doesn’t do it – they know someone who can.

Company website | LinkedIn | Facebook | Twitter

Kaye Ginsberg, Founder & Owner, Peace of Mind Transitions

Peace of Mind Transitions
Kaye Ginsberg, Founder & Owner, Peace of Mind Transitions

Kaye didn’t realize it at the time, but her childhood in an Air Force family who moved every 2 or 3 years, was the perfect foundation for running a Senior Move Management company.

This discovery came later in life as Kaye’s early career was in Advertising and Publishing, including time in New York City as Marketing Director of Conde Nast Traveler Magazine. Kaye and her husband, Allen, moved to Atlanta in 1992, where she became a full-time mom to their three wonderful children while continuing to use her marketing skills in volunteer capacities.

In 2014, Kaye was introduced to the world of Senior Move Management when her out-of-state mother needed to move to a senior living community. Kaye began to investigate and then joined NASMM, the National Association of Senior & Specialty Move Managers, completed introductory training and started the company in June of 2016.

Kaye began Peace of Mind Transitions with the thought that it would be a small company with one or two of her friends helping as needed. But as time went on, demand for their services increased as the number of senior living communities in the Atlanta market took off and the communities appreciated the professional, quality work the company provided.

They now have a team of 25 people who are passionate about helping clients through what can be a difficult period in their lives.

LinkedIn

Questions and Topics in this Interview:

  • Understanding Senior & Specialty Move Management
  • Peace of Mind Transitions and the market you serve
  • Trends in senior living
  • Downsizing for older adults

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Special thanks to A&S Culinary Concepts for their support of this edition of North Fulton Business Radio. A&S Culinary Concepts, based in Johns Creek, is an award-winning culinary studio, celebrated for corporate catering, corporate team building, Big Green Egg Boot Camps, and private group events. They also provide oven-ready, cooked from scratch meals to go they call “Let Us Cook for You.” To see their menus and events, go to their website or call 678-336-9196.

 

Tagged With: A&S Culinary Concepts, downsizing, Kaye Ginsberg, moving seniors, moving services, North Fulton Business Radio, organizing, Peace of Mind Transitions, renasant bank, senior move management, senior move manager, senior moves, seniors, seniors in transition

Nice, Kind, and Offering Value

March 7, 2022 by John Ray

Nice, Kind, and Offering Value
North Fulton Studio
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Nice, Kind, and Offering Value

Nice, Kind, and Offering Value

You can always be kind, but being nice can sometimes inhibit your capacity to deliver value. Yes, there’s a difference between being nice and kind. A story and some thoughts on nice, kind, and offering value to clients and prospects in your professional services practice. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] And hello again. I’m John Ray on the Price and Value Journey. As you manage relationships with prospects and clients in your professional services practice, it’s important to understand the difference between nice and kind. Yes, there is a difference between being nice and being kind.

John Ray: [00:00:24] Several years ago, I was invited by a local economic development official, I’ll call her Ann, to sit in on a meeting with an entrepreneur who was opening a new business concept. This project required a significant investment on his part, and this entrepreneur, who I’ll call Bob, he wanted feedback from several business professionals on his concept. Well, Ann asked me to be one of those professionals, and I sit in on a presentation of Bob’s plans. And he talked about the market for his service, the amount of investment, et cetera. And he went on and he went on and he went on. And I began to feel like my sole purpose in the meeting, along with everyone else who had been asked to join, was to serve as basically a potted plant, making the scene look tranquil, but to stay quiet and acquiescent and nodding my head.

John Ray: [00:01:24] Well, finally, I had an opening to ask a question and then another one and more after that. And the questions that I asked were about what I thought were holes and inconsistencies that I saw in his business plan. For some of the questions, Bob had thoughtful answers. For others, he scratched his head, took some notes, and said he’d have to do further work.

John Ray: [00:01:49] Now, our exchanges were direct but friendly. Well, that’s what I thought anyway. But Ann didn’t think so. She pulled me aside after the meeting. “Is there something wrong with you?” she said. I could tell by the way she asked the question she wasn’t really interested in my health and welfare. “No. Why?” “You asked questions which bordered on rude.” “Well, I thought we were here because Bob wanted feedback on his plans.” She replied, “But all your questions were negative. You didn’t have to get into everything that was wrong.” Ann never invited me to any meetings like this again.

John Ray: [00:02:30] But several years later, Bob called me. “I want to thank you,” he said. “For what?” “Well, I remember you and you stood out in that meeting we had because you were the only person who asked me any tough questions. What you asked made us think and helped us sharpen our plan, and we’re better off because of it.”

John Ray: [00:02:53] It would have been enough if he just called to tell me that. But here’s the reason he called me. He wanted to hire me for some consulting related to his pricing. He said he knew I’d tell him what he needed to hear which was good for the project instead of just what he wanted to hear. This guy, I thought to myself, is going to be successful. He’s a mature entrepreneur who understands that asking for feedback sometimes means receiving constructive criticism, which would be vital to honing his plans.

John Ray: [00:03:30] As a professional services provider, your job is not to be nice. The best clients, in fact, don’t want nice. There’s not a lot of value in nice. Their primary concern is the outcomes that you can help them deliver. They want you to diagnose and fix their problems and, yes, be kind while you do it. But the best clients don’t have time for a shallow backslapping, and they are willing to pay you fees commensurate with the value that you deliver.

John Ray: [00:04:08] You see, nice is what golden retrievers are for. My golden retriever, Cooper, is always ready whenever I’d like the nice treatment. And the economic development official, she thought Bob wanted a room full of golden retrievers wagging their tails at everything he offered up. On the contrary, Bob wanted value, yes, value delivered in a kind way, but he wanted value. What he wanted most of all was help getting to his desired outcomes. And he was willing to pay for that value. And, yes, as a result, his business has been successful.

John Ray: [00:04:51] I’m John Ray on the Price and Value Journey. If you’d like to find our show archive, you can go to pricevaluejourney.com. And if you’d like to connect with me directly, you can email me, john@johnray.co. Thank you for joining me.

 

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

 

Tagged With: deliver value, John Ray, kind, nice, offering value, Price and Value Journey, pricing, professional services provider, professional services providers, solopreneurs, value

Kyle Schmidt and Jacob May, BIP Wealth

March 4, 2022 by John Ray

BIP Wealth
North Fulton Business Radio
Kyle Schmidt and Jacob May, BIP Wealth
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BIP Wealth

Kyle Schmidt and Jacob May, BIP Wealth (North Fulton Business Radio, Episode 437)

As former major league baseball players, Kyle Schmidt and Jacob May have a firsthand understanding of the unique challenges professional baseball players have in managing their financial situation. Kyle and Jacob joined host John Ray to discuss their work in the Baseball Division of BIP Wealth, which involves serving players from their initial contract through and into retirement. They discussed BIP Wealth’s history working with baseball players, how they help players learn wise financial practices for themselves and their families, the current situation with the collective bargaining agreement, and much more. North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

BIP Wealth

Every investor should have a plan.  Markets will go up and down, but a solid plan prescribes, in advance, how to react.

For investments, BIP subscribes to the “buy low and sell high” approach.  But a plan goes beyond that.  Investors often need help figuring out how to reduce their tax burden, how to pass on assets to the next generation in an optimal manner, and how to protect against the risk of loss for all manner of unforeseen life events.

At BIP, they work with each client to help formulate a personalized life plan.  Over time, they constantly update client plans as life unfolds and markets change.  A core belief of their planning philosophy is the use of fairly pessimistic projections for the future.  They may be optimists at our core, but the objective of planning at BIP is to look for failure points.  So they plan for high taxes, reduced government entitlement outlays, and for clients to live longer than they ever expected.  Sometimes their plans may not produce results that are as rosy as those from other firms, but with BIP’s planning process you can be confident they’ve worked hard to account for the possible bad outcomes that could derail your financial success.

Company website | LinkedIn | Facebook | Twitter

Kyle Schmidt, CFP, Personal Wealth Advisory – Baseball Division, BIP Wealth

Kyle Schmidt, CFP, Personal Wealth Advisory- Baseball Division, BIP Wealth

A Certified Financial Planner®, Schmidt focuses on delivering BIP Wealth’s highly tailored wealth management services for professional athletes. 

Schmidt, who previously had a professional baseball career with the Baltimore Orioles prior to graduating from the University of Florida and entering the wealth management and financial services industries, was most recently an advisor for SunTrust Private Wealth.

While at SunTrust Private Wealth, Schmidt advised on and managed finances for private banking and wealth management clients. He also worked with ultra-high-net-worth families at GenSpring Family Offices (a division of SunTrust). As a member of its business development team, he advised individuals and their entities on a wide range of wealth management services ranging from investment and generational planning to philanthropic endeavors. Earlier in his career, Schmidt served as a financial advisor for both Wells Fargo Advisors and Morgan Stanley.

Schmidt is actively involved in the Atlanta community, including being a member of the board of directors for the Georgia Tech Fellowship of Christian Athletes (FCA). He and his wife reside in Roswell with their two daughters.

LinkedIn

Jacob May, Vice President of Business Development- Baseball Division, BIP Wealth

Jacob May, Vice President of Business Development- Baseball Division, BIP Wealth

Jacob May is in the Baseball Division as Vice President of Business Development.

Jacob May, who played professionally in the Chicago White Sox organization for six years, is the fourth former professional baseball player to join BIP Wealth’s Baseball Division, which has extensive experience in wealth management, along with a true understanding of the challenges and needs of ballplayers.

May was previously a Special Assets Officer at United Midwest Savings Bank in Columbus, Ohio. He’s currently on the Board of Directors for USA Baseball and serves as the primary representative for the U.S. Olympic and Paralympic Committee (USOPC) Athlete’s Advisory Council (AAC).

Linkedin

Questions and Topics in this Interview:

  • How long has BIP Wealth had a baseball division?
  • Why specifically baseball?
  • What is it about BIP Wealth that has attracted so many former pro baseball players to join the team and choose this path as a next step after leaving the league?
  • Does BIP Wealth have aspirations to open divisions in other sports?
  • Tell us a little bit about how you work with young players who are going through the draft?

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Special thanks to A&S Culinary Concepts for their support of this edition of North Fulton Business Radio. A&S Culinary Concepts, based in Johns Creek, is an award-winning culinary studio, celebrated for corporate catering, corporate team building, Big Green Egg Boot Camps, and private group events. They also provide oven-ready, cooked from scratch meals to go they call “Let Us Cook for You.” To see their menus and events, go to their website or call 678-336-9196.

 

Tagged With: A&S Culinary Concepts, baseball players, BIP Wealth, Jacob May, Kyle Schmidt, Major League Baseball, mlb, North Fulton Business Radio, renasant bank

How a Higher Price Makes You More Competitive

March 4, 2022 by John Ray

Higher Price Makes You More Competitive
North Fulton Studio
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Higher Price Makes You More Competitive

How a Higher Price Makes You More Competitive

As a professional services provider, don’t you have to lower your price to be more attractive to the marketplace? How does a higher price make you more competitive? Answers to these questions in this episode. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] And hello again. I’m John Ray on the Price and Value Journey. How does a higher price make you more competitive? I was with the services provider the other day who I’ve had multiple visits with to talk about his pricing. “I raise my prices again,” he said. He went on to talk about the benefits he’d received from that move, including weeding out clients who aren’t a great fit. He also said it’s made me more competitive. Well, that comment raised my eyebrows as most entrepreneurs think higher prices make you less competitive, not more.

John Ray: [00:00:42] “How is higher pricing made you more competitive?” I asked him. “Well, it’s gotten me into larger companies,” he said. “The larger corporate clients I want to do business with see me as a serious player. They look at me and see me as a real company, which is what I am.”

John Ray: [00:01:01] If you’re a small business or solopreneur trying to break into the corporate market, pricing as a marketing signal becomes very important. The rationale keeping your price low because it’s easier for a corporate buyer to hire you is flat out wrong. Buyers inside corporations are invariably risk-averse. They fear missing the deliverable date on the project they’re working on. They fear the project getting screwed up by the vendor they hire, thereby incurring the wrath of not only their boss but the boss’s boss who comes down on both of them. Beyond looking incompetent, a bad decision could cost them a promotion or even their job.

John Ray: [00:01:45] This is one place where consultants, speakers, and other professional services providers get mixed up on what constitutes value. You’re so used to getting beat up by nickel-squeezing small business buyers that by the time you break into the corporate space, you don’t understand what’s valued. For a corporate buyer, there’s value in reliability in knowing the project will not just get done but will be done as agreed upon and completed on time.

John Ray: [00:02:17] Value comes in knowing a vendor has the resources to get and keep the project on track. There’s value in experience and reputation and consistency, evidenced in other corporate engagements successfully completed. By the way, it’s true for your best-fit clients among small businesses, too. The best ones, the ones you want to do business with don’t have time to penny-pinch. They’ve got big goals and they need vendors who can deliver. I’m not suggesting that price is unimportant. Price is always a consideration. Price, though, is just one factor as a risk-averse corporate buyer also weighs reliability, resources, experience, consistency, and reputation. It’s all these characteristics which make you competitive in the corporate market.

John Ray: [00:03:12] I’m John Ray on the Price and Value Journey. If you’d like to connect with me, go to johnray.co, or email me, john@johnray.co. Thanks for joining me.

 

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

 

Tagged With: competitive, corporate, corporate market, higher price, John Ray, Price and Value Journey, pricing, professional services firms, professional services providers, solopreneurs, value

Trevor Maurer and Zach Burger, OMS360

March 3, 2022 by John Ray

OMS360
Dental Business Radio
Trevor Maurer and Zach Burger, OMS360
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OMS360

Trevor Maurer and Zach Burger, OMS360 (Dental Business Radio, Episode 28)

The headaches of managing an oral surgery practice are so severe that about 80% of dental school students surveyed do not want to own their own practice when they graduate. The HR function alone causes fits for oral surgeons who are not trained in managing a business. OMS360 CEO Trevor Maurer and Chief Development Officer Zach Burger joined host Patrick O’Rourke to share how their company provides corporate-quality support to their practitioners while maintaining the small business feel. Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

OMS360

OMS360 brings strategic resources to Oral Maxillofacial Surgery practices. Working with you, they elevate your practice through an empowering partnership. Their team will help you grow revenue, profitability, and enjoyment of your practice without the stress of doing it on your own. It is their mission to get you back to the things that you originally loved about the profession.

Company website | LinkedIn

Trevor Maurer, CEO, OMS360

Trevor Maurer, CEO, OMS360

Trevor Maurer serves as CEO of Shore Capital’s oral surgery platform investment, and as a Board Member for Southern Orthodontic Partners, Shore Capital’s network of orthodontists and management support services.

Most recently Mr. Maurer served as President and CEO of Smile Source, where he led the growth of the company from 32 locations to over 750 independently operated franchise dental practices. Previously Mr. Maurer was CEO of Eyeweb, a digital imaging software and hardware company, and held various Sales and Marketing leadership roles at Procter & Gamble and Ciba Vision, a Novartis company. At Ciba Vision, Mr. Maurer served as North American Executive Director of Sales, where he reorganized growth markets and launched a new sales force of over 100 representatives.

Mr. Mauer received his degree in Commerce (Accounting) from the University of Saskatchewan.

LinkedIn

Zach Burger, Chief Development Officer, OMS360

Zach Burger, Chief Development Officer, OMS360

Zach Burger is Chief Development Officer with OMS360. He has over ten years experience in development.

Previously, Mr. Burger was with Surgical Care Affiliates as Vice President of Development.

Mr. Burger has a degree from the University of Alabama and a Master’s from Auburn University.

LinkedIn

About Dental Business Radio

Patrick O'Rourke
Patrick O’Rourke, Host of “Dental Business Radio”

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants. Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

 

Practice Quotient

Dental Business Radio is sponsored by Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentist and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your Practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | Twitter

Tagged With: dental business, Dental Business Radio, dental practices, Oral Maxillofacial Surgery, Oral Maxillofacial Surgery practices, oral surgeons, Patrick O'Rourke, PPO Negotiations & Analysis, Practice Quotient, Trevor Maurer, Zach Burger

Decision Vision Episode 158: Should I Stop Doing Business in Russia and Belarus? – Mike Blake, Brady Ware & Company

March 3, 2022 by John Ray

stop doing business in Russia
Decision Vision
Decision Vision Episode 158: Should I Stop Doing Business in Russia and Belarus? - Mike Blake, Brady Ware & Company
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Russia

Decision Vision Episode 158: Should I Stop Doing Business in Russia and Belarus? – Mike Blake, Brady Ware & Company

The Russian invasion of Ukraine prompted host Mike Blake to reflect on the issues which now affect whether companies should stop doing business in Russia or Belarus. He shared his own personal experience working and living in the region, and how sanctions now make doing business not only possibly illegal, but virtually impossible, given the shutdown of banking, access to technology, and other sanctions. Mike also discussed questions around sourcing materials from other places, physical and personal risks, the potential for persecution, the impact on the economy in Russia, and much more. Decision Vision is presented by Brady Ware & Company and produced by the North Fulton studio of Business RadioX®.

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the Decision Vision podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

LinkedIn | Facebook | Twitter | Instagram

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

Decision Vision is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the Decision Vision podcast.

Past episodes of Decision Vision can be found at decisionvisionpodcast.com. Decision Vision is produced by John Ray and the North Fulton studio of Business RadioX®.

Connect with Brady Ware & Company:

Website | LinkedIn | Facebook | Twitter | Instagram

TRANSCRIPT

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional, full-service, accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:22] Welcome to Decision Vision, a podcast giving you, the listener, a clear vision to make great decisions. In each episode, we discuss the process of decision-making on a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:43] My name is Mike Blake, and I’m your host for today’s program. I’m the managing partner of the Strategic Valuation and Advisory Services practice for Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. The SVAS practice specializes in providing fact-based strategic and risk management advice to clients that are buying, selling, or growing the value of companies and intellectual property. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta for social distancing protocols.

Mike Blake: [00:01:17] If you would like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn as myself and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. I also recently launched a new LinkedIn group called A Group That Doesn’t Suck or Unblakeable’s Group That Doesn’t Suck. So, please join that as well if you like to engage. If you like this podcast, please subscribe on your favorite podcast aggregator, and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:47] Today is going to be a different kind of show. I almost always have a guest on the show, but the timeliness and nature of the topic really don’t permit that in a way that is practical or frankly that I’m personally comfortable with. And that is, should I stop doing business with Russia and Belarus?

Mike Blake: [00:02:13] All of you know that war has broken out between Ukraine and Russia roughly almost exactly a week ago, maybe it is exactly a week ago, starting with the invasion of Russian military forces into Ukraine and the subsequent bombardment and siege of several major population centers and military installations. The consensus among western analysts is that Ukraine has put up a very spirited defense and has likely surprised Russia with the tenacity and efficacy of its defense inflicting much greater losses than they had anticipated. And I think I agree with that. I think that that war would have been – I think the Russians – the Russian high command, at least, the military leaders thought that the war would be over by now. Maybe, no war even, whatsoever. But I’m not a military strategist. I’m not even very good at risks, so I’m not qualified to discuss that.

Mike Blake: [00:03:17] But I am qualified to discuss this general topic because we do now have a choice. And, of course, unprecedented economic and political sanctions have been levied on Russia and its partner in this, the Republic of Belarus, which is a republic that is wedged in between the western frontier of Russia and the eastern border of Poland. And those sanctions are ongoing, and they may yet be tightening. There may be more things that are to come.

Mike Blake: [00:03:58] And, it does pose a challenge for American businesses, and forget it for the moment about – forget for the moment about the political ramifications. Well, you can’t forget about them, can you? Because this is the most – this is the highest that our tensions have been with Russia or the Soviet Union since the Cuban Missile Crisis. And I don’t think that they’re there yet. I don’t think we’re at that level yet, but we are closing that gap fairly rapidly, especially with President Putin announcing that he was raising the alertness of the so-called nuclear deterrent of the Russian Federation.

Mike Blake: [00:04:41] Now, by way of background, you know, why am I talking about this? Why do I feel like I’m qualified to talk about this? Well, you know, as it turns out, I spent the early part of my career in Russia, and in fact, my first visit over there was to the Soviet Union in 1987. I had an unusually rare, just unusual, and very rare opportunity to actually study Russian in a public high school. It turns out that the French teacher there was also a Russian emigre who lived in the, at that time was a very big Russian Jewish community in Brookline, Massachusetts, and then commuted to our school up in Thomasville, Massachusetts.

Mike Blake: [00:05:26] And so, I had the unique opportunity in the late ’80s to actually start learning Russian in high school. And as time went on, of course, the Berlin Wall fell, the Soviet Union went away, and it was a fascinating time to be in college. It’s really, frankly, a joyous time to be in college because every day, you know, you’d wake up – for me anyway I’d try to get the Boston Globe or if I were in school, I’d get the latest, the newest copy of The New York Times. This is before, really, news on the internet was a thing. And read about what was the latest thing going on, which country was throwing off communism successfully.

Mike Blake: [00:06:07] And I even remember the first, like, real big-time rock concert I went to was to see Billy Joel on Long Island with my girlfriend at that time on the Storm Front Tour in 1990, I think it was 1990. And it was 1980 – it was December 1989, I guess. And that was the time – and Billy Joel comes out and he says, “How about Romania?” And we hadn’t heard about what had happened to Romania yet. Again, we didn’t have smartphones or anything like. We didn’t have cell phones unless you’re like a really big deal. You didn’t even have a car phone back then. So we had to wait until the concert was over. That’s when we learned that Nicolae Ceausescu, who was the dictator of Romania, had been overthrown and, very much like Mussolini, had been basically captured on the lam and captured by his own people and shot.

Mike Blake: [00:06:59] And, of course, history unfolded that the Eastern European and Russian sphere decided that communism was untenable. They threw off their chains and with varying degrees of success became liberalized democracies with some brand of what we consider as reasonably recognizable capitalism. And I remember that time, you know, the notion that there’d be an independent Ukraine was completely foreign. The notion of being independent Lithuania, Latvia, all that stuff, was completely foreign.

Mike Blake: [00:07:40] But it was against that backdrop that I was in college, so I did study Russian. I didn’t have a major at the time, but I was very fortunate in my college days to get a fantastic education. I basically said to the Russian Department head there, I said, “Look, I’m not interested in literature. I want to prepare – I want to be prepared to go over there and actually talk to people and do impactful things.” And so, to their immense credit, they did an independent study whose sole mission was to help me develop a real-world facility for the language. That later enabled me to be a student at the Mendeleev Institute in Moscow for a summer in 1992, living in Minsk, Belarus, working on a defense conversion and privatization project, economic transformation project from 1993 to 1995, and then doing something very similar in Ukraine from 95 to 97. And also, while I was doing that, I had a chance to learn the Ukrainian language both in-country as well as I was a graduate student at Georgetown.

Mike Blake: [00:08:53] To this day, I still have or have had up, until a week ago, I still do have Russian-speaking clients, have many Russian-speaking friends. I have Ukrainian clients, Ukrainian-speaking clients and friends. And at a very high level, this is very sad for me because it’s almost like watching a devastating family dispute and not being able to do anything about it. But, here we are. And, you know, I can communicate in any either of those languages. I consider myself bilingual in English and Russian. My Ukrainian is not nearly as good, but it’s good enough to understand what’s going on on the ground there without filtration through the American press or, frankly, through a translator.

Mike Blake: [00:09:47] And so, that’s a big preamble to that. If you want a perspective on what’s happening over there from a business perspective, I think I’m reasonably qualified. There are people who are more qualified, but the challenge is that many of them who are more qualified still have associates, friends, family in Russia and Belarus that might be targeted for retribution, retaliation. I didn’t even ask them to do this program on the off chance that they would say yes because I don’t want to put them – I don’t want to even put the possibility in front of them of putting their friends and family and their other commercial interests in danger.

Mike Blake: [00:10:27] So, while I’ll be the first to admit that there’s better out there and for purposes of this show, for better or worse, I’m the best you got. But I’ll do my best to make this adequate. And I hope that given my background, give you some perspective on not just my knowledge. But if you feel like there are inherent biases, and there are, like I’m the first guy to say, you know, it’s rare in international relations that there’s a clear wrong and a clear right. You rarely have that sense of moral clarity. There is here. There is no – there is no right side. There is no moral justification for what Russia is doing. Could Ukraine have maybe made some different decisions to make? Maybe they could have. I’m not sure. On the other hand, what’s going on, I think, simply proves every day why Ukraine thought it was important to be part of NATO. Russia is proving that every single day. And I’m not even sure they realize that.

Mike Blake: [00:11:36] So, I’m going to preface this here with a very important distinction that there is a massive difference between the Russian government and the Russian people. And the same goes for Belarus. My sense is – and we’ve seen this. We’ve seen that many people have risked their lives and livelihoods to take to the streets and protest in Russia against that government where they do not have the right to free assembly. They do not practically have the right to freedom of speech. They’re taking enormous personal risk, and there’s really unlimited power of the state to exact retribution. And I believe that they are the tip of the iceberg. I think for every one person you see that that is protesting, I think there are 10 or 20 sympathizers. I believe that. I just – but the powers of expression in Russia are very limited, and the levers by which power has changed would be changed are very limited, which is why Russia has historically had very messy powers of transition that date all the way back Ivan the Terrible.

Mike Blake: [00:12:56] But that having been said, the government is not unimportant. The government is directing the military action. The government has tremendous power over daily life and commercial life in Russia and Belarus. And, you know, there are some hard decisions to be made and I can appreciate that they’re hard to be made.

Mike Blake: [00:13:20] Beyond the sanctions, Apple and Microsoft have said they’re going to stop selling products and will stop updating their software. That’s something I wish they had done at the very start. I wish that that had been an economic sanction, but they’re late to the party, but they’re at the party and I think that that’s an underrated sanction. That’s going to be very noticeable throughout all strata of society.

Mike Blake: [00:13:50] General Motors is no longer going to sell cars or spare parts there. Other western automakers may well be following suit. I just – I don’t know. I haven’t seen all of that. And Boeing is also going to stop providing spare parts and repair services. And I suspect Airbus will very soon do the same, which is going to largely ground the civilian air fleet of Russia and Belarus, particularly Russia. Belarus still mostly uses Russian – vintage Russian-built aircraft [inaudible] and all that sort of thing.

Mike Blake: [00:14:25] So now, all that’s happening. But most of the listeners here are with Boeing. They’re not with Coca-Cola, McDonald’s. They’re not with the Big Four. They’re small businesses just like mine that are trying to make a go of things. And in the case of your business, you may very well be dependent, highly dependent upon resources from Russia and Belarus in some way. And there are real decisions that have to be made, and I hope that I can help you at least lay out what those decisions are.

Mike Blake: [00:15:05] So, let’s start with some very basic questions then move to the more nuanced. The first question is, is it legal for you to do business with Russia? And that’s something that you need to speak to an attorney with if it’s not extremely obvious. If you’re a small business, you cannot afford to fight charges of breaking economic sanctions. And, frankly, there’s so much ill will towards Russia at this point nationwide. Maybe, it’s one of the few things our country is unified on right now. That you don’t even want your company to be perceived as trying to break those sanctions.

Mike Blake: [00:15:52] So, that’s number one. Can you even legally do it? And if you can’t, there’s really nothing else to discuss. You can stop listening to the podcast, go off and do something else and make contingency plans if you haven’t already.

Mike Blake: [00:16:06] The second is, is your business with Russia existential? And that starts to get difficult. There are some materials that are very hard to get from any place other than Russia, such as palladium and platinum, which are rare earth elements that are very important in electronics, automobiles because they’re at the heart of catalytic converters, and other delicate but widely used devices in our society. There are other sources of them. Canada has some. South Africa has some. There are other sources, but Russia has been a big source of them. It helps when you’re the largest country in the world by landmass and you occupy 13 time zones. You’re going to have some rare Earth metals.

Mike Blake: [00:17:01] Many companies have been looking to Russia and Belarus for software engineering for years and have received great results in doing so. Can you switch? Can you easily switch? And, you know, I wouldn’t necessarily switch to Ukraine right now because I don’t know if they’re going to have power. I don’t know if they’re going to have internet. You know, if you want to support Ukraine, I don’t think that doing business with them is the way to do it. There are a number of charities out there that are supporting Ukraine in various forms, not the least of which is the Red Cross. You know, that would be a way to go. Don’t – I don’t know that I would necessarily counsel doing it as a show of solidarity. There are more efficient ways to do that. But the question you have to ask is, is it existential? And then, you know, and if it isn’t, if there are alternatives available, you probably want to take a hard look at them for the reasons that I discussed earlier and also because it’s now just more challenging to do business with Russia.

Mike Blake: [00:18:10] You know the first question is, how do you pay them? We’ve effectively severed the banking system, the Russian banking system, from the global banking system. So, even if Russia wants to do work for you, how are you going to pay them, right? It may consist of you taking a flight to Helsinki, a car to the Russian border, and meeting somebody there to hand a bag of cash to. I’ve seen that. I saw that done in the early days, post-Soviet Union, when I was in Belarus, in particular, because the banking system was neither sophisticated nor trustworthy. It was not unusual. It was unusual but it was not unheard of to encounter people or see people that were traveling with tens of thousands of dollars in a bag so they could settle payments between Belarus or Russia and a western country.

Mike Blake: [00:19:11] Back in the old days, there was a lot of barter trade going on. Pepsi beat Coke to the Russian market because they figured out a way to basically trade Pepsi for vodka. And I think maybe [inaudible] dollars. I don’t recall exactly. But that’s how they got there – that’s how they were able to convert their product into business and to cash there. You can’t even do that anymore ironically because most of the vodka brands, the Russian-sounding vodka brands, are actually distilled in the United States or in the west. Like Smirnoff, I think, is a Swiss brand of vodka now.

Mike Blake: [00:19:47] So, all these people are swearing off Russian vodka, I mean, that’s great. I think frankly other countries make better vodka than the Russians do. But it really – it probably actually is not making any difference one way or the other in terms of the Russian economy because most of that’s probably never hitting the Russian economy unless this is like a royalty fee or something.

Mike Blake: [00:20:12] You know, the next question is, how reliable are communication links going to be? It’s a drop-dead certainty that the Belarusian KGB, yes, they kept that name, or the FSB, the Russian version of the FBI or the Federal Security Bureau, is going to be eavesdropping and intercepting private communications, anything they can. They’re looking to – they’re looking to rat out potential traders in their minds. They’re looking to find security vulnerabilities and exploit them. They’re looking for any place that may be a source of hard currency and take it, and we’ll get to that consideration in a moment. But at any point, those communication links could be cut off either through an act of cyber warfare from the Ukrainians or an outright policy decision that cuts communication links or due to a Russian desire to either implement surveillance or to cut those communications off unilaterally.

Mike Blake: [00:21:32] The next consideration is, do the Russians still want to do business with you? I’m sure there are some Russians somewhere that think that invading Ukraine is a great idea that they buy into the Putin narrative, that Ukraine never should have been an independent country in the first place, et cetera, et cetera, et cetera. And as such, they’re going to be unhappy with the fact that we are supporting a country and sending them weapons that are inflicting massive casualties on the Russian Armed Forces and inflicting, already inflicting damage on vehicles that will take them multiple years to rebuild. And so, you have to kind of read the room. The Russians, the Belarusians, if they’re patriotic, in quotes, in that way. You have to take their temperature. They may or may not want to do business with you right now.

Mike Blake: [00:22:31] And if you’re doing business with Ukrainians at the same time, you have Ukrainians on your staff, those are going to be things that you’re going to have to confront and work out. As you might imagine, Ukrainians have a very dim sense of humor about this entire thing. And the Ukrainian diaspora in North America, as I’ve experienced it, has a reputation for being faithful to their home country and being very suspicious of Russian domination in any event. So, you need to be sympathetic. You need to be sympathetic to those sensibilities.

Mike Blake: [00:23:11] And then, now that Big Tech is pulling out, how do you keep your data secure? You know, the weekly updates that prevent or plug vulnerabilities and firewalls and so forth, those are going away. And any vulnerabilities that are found will start to be exploited and they may be exploited by Ukrainian cyberattackers. They may be exploited by other cybercriminals.

Mike Blake: [00:23:41] How are you going to ensure security of data? I’m not sure what the alternative is to do that. That may be something that you want to talk to your I.T. services provider about. I don’t think that’s going to be an easy question to answer.

Mike Blake: [00:24:00] I think you have to consider physical risk to personnel. I think the longer this goes on, the larger the probability of widespread social instability, whatever that means. It could be protests. It could be riots. It could be things that we can’t even think of.

Mike Blake: [00:24:30] And do you want your people in the middle of that? Do they want to be in the middle of that? And so, you need to think about that. Is it smart to have people in harm’s way? Is it worth it? Can you get them to stay? And beyond that, I think there’s a very real risk of persecution by the government. At some point, the Russians are going to be fed up with the fact that they can’t easily reach us except with a nuclear weapon. I don’t think there’s any way they’re going to conventionally confront NATO after seeing what they’ve seen over the last week. It’d be suicide.

Mike Blake: [00:25:13] But I would not put it past the Belarusian and Russian governments to start identifying western personnel as spies, as agent provocateurs, as potential saboteurs, as something undesirable to the Russian government, and make their lives uncomfortable, possibly jail them. And, you know, you have – and again, just as with the local population. There may not be much recourse. Basically, once the Russians get a hold of you, you’re there as long as they want you there. And right now, our State Department is going to have zero influence on getting somebody released. Again, there may be squads of sort of white right-wing thugs that are looking for foreign scapegoats that could put people in danger.

Mike Blake: [00:26:25] So, you know, we need to think about that. And alongside of that, we need to think very carefully about the risk of expropriation. It’s highly likely that Russia is going to default on external debt. I’d be very surprised that they didn’t. You know, we’re basically cutting off their ability to repay debt. Why would they make a special effort to repay it? Can they make their relations with us any worse by not paying their debt? I don’t think that they can. They can in other ways, but not in that particular way.

Mike Blake: [00:26:59] As I had predicted, their currency has gone from being semi-convertible to non-convertible again. They already have controls on sending currency, hard currency, dollars, euros, et cetera, outside the country. And if these sanctions go on long enough and relations get bad enough, the conversation inside of Russia is going to be, “Well, you know, what if we just seize the GM factory? What if we just seize the McDonald’s and hand it off to one of the oligarchs to run? Or, the Coca-Cola plant or Boeing repair facilities. Whatever it is that that’s over there, what if we just seize it? What if we just seize real estate?” What does a western company going to do? And the answer is most likely nothing. If that’s happening, your personnel are just trying to get out with their lives. That’s one of those deals. You know, you have a suitcase packed. Hopefully, you have an extraction plan at this point, and off you go. But that’s a very real – that’s a real, a very real concern. And I think there’s barely any recourse at this point that’s realistic.

Mike Blake: [00:28:19] To the extent that you’ve had insurance on your assets or people over there, you know, your insurance may no longer apply. You need to check your writers. I certainly think it would be hard to renew an insurance policy there. I don’t even know as you know this is just not on the actuarial table. How would you – how would you measure, manage, and price risk? So if insurance is important to the business that you’re doing there, I think that needs to be factored on whether or not it’s feasible to continue doing business with Russia and Belarus.

Mike Blake: [00:28:55] And then, finally, a very fundamental question going from the more finesse questions to of a more brute force question, can the Russians actually buy anything at this point? The ruble has collapsed. Stock market prices on the shadow markets are collapsing. And the ability of the country to generate income is basically limited to oil. And I suspect within another week or so, we’re going to see a generalized embargo on Russian oil and gas exports.

Mike Blake: [00:29:34] It’s not clear what their capacity is going to be to generate the economic energy whereby the Russians can be a customer, even if you overcome all of this. How are the Russians going to pay for anything that isn’t simply designed to keep themselves alive and in the case of the Russian government keep their military going? And so, I think that’s a very hard conversation you have to – or hard assessment that you have to make. The hope is that the Russian government will change in some fashion or change their policy or change the people and make the policy so that these sanctions will be quickly lifted.

Mike Blake: [00:30:20] But I don’t think that they will. I think, unfortunately, we have seen this is truly a second Cold War with the Russians. I think that most of these sanctions are here to stay for the foreseeable future, and I think it’s important to think about the long game. I’d be very surprised this is a 90-day or 180-day issue because the damage they’re doing to Ukraine in some cases is permanent in terms of lives, lives lost, but is going to take required decades to fully repair, and that’s even if they just stop today.

Mike Blake: [00:31:00] So, you know, think long term, and I’m not sure what the Russian’s ability to buy things will be except for the oligarchs and I’m sure, in spite of the sanctions, have billions of dollars socked away someplace if nothing else in gold. They’re not dumb. They knew these sanctions were coming. They’ve taken measures. But that’s okay. I don’t think the oligarch sanctions are going to be what moves the needle here anyway.

Mike Blake: [00:31:30] So that said, that’s what I’ve got in terms of laying out the decision on whether or not you should continue to do business with Russia and Ukraine. First of all, can you? And really, just, a lot of it boils down to whether or not you can. Can you do so legally? Can you do so? Do you have to? Is it realistically feasible to do so? And then, what risks in terms of the physical safety of your personnel and assets are you taking by continuing that practice?

Mike Blake: [00:32:05] And, I’m sorry if you find yourself in the situation of having to make that choice. I’m certainly very saddened about the conflict in general because I see places that contributed to the early part of my life that are at war and are being destroyed in real-time in front of my eyes. And I’d very much like it to stop. But they don’t care what I think.

Mike Blake: [00:32:37] So, that’s it. And with that, I’m going to wrap it up for today’s program, and I’d like to thank you for joining us.

Mike Blake: [00:32:43] We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next big business decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. It helps people find us that we can help them.

Mike Blake: [00:33:01] If you’d like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn as myself and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. Also, check out my new LinkedIn group called Unblakeable’s Group That Doesn’t Suck. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

 

 

Tagged With: Belarus, Brady Ware & Company, Decision Vision, international business, Mike Blake, Russia, sanctions, Ukraine

The R3 Continuum Playbook: Reducing the Stigma: Ways Leaders Can Support Employee Mental Health

March 3, 2022 by John Ray

employee mental health
Minneapolis St. Paul Studio
The R3 Continuum Playbook: Reducing the Stigma: Ways Leaders Can Support Employee Mental Health
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employee mental health

The R3 Continuum Playbook: Reducing the Stigma: Ways Leaders Can Support Employee Mental Health

In a recent webinar featuring Dr. Tyler Arvig, Associate Medical Director at R3 Continuum, Dr. Arvig addressed a variety of questions on employee mental health, and how leaders can make it easier for employees to request and receive behavioral health support. Dr. Arvig mentioned not only better communication, but more personal and honest conversation with employees, making modeling self-awareness and vulnerability a priority, being creative in balancing the needs of the organization with the needs of the employees, knowing when to pull in experts, and much more.

The full webinar can be found here. The R3 Continuum Playbook is presented by R3 Continuum and is produced by the Minneapolis-St.Paul Studio of Business RadioX®. R3 Continuum is the underwriter of Workplace MVP, the show which celebrates heroes in the workplace.

TRANSCRIPT

Intro: [00:00:00] Broadcasting from the Business RadioX Studios, here is your R3 Continuum Playbook. Brought to you by Workplace MVP sponsor, R3 Continuum, a global leader in workplace behavioral health, crisis, and security solutions.

Shane McNally: [00:00:14] Hi, there. My name is Shane McNally, marketing specialist for R3 Continuum. On this episode of the R3 Continuum Playbook, we are featuring a segment from a recent webinar that was done with R3 Continuum’s Associate Medical Director, Dr. Tyler Arvig.

Shane McNally: [00:00:28] The webinar was titled Reducing Stigma, Ways Leaders Can Support Employee Mental Health. And it looked into the current workplace climate, what and what employees are currently feeling, ways that leaders can start to notice if their employees may be struggling, what leaders can do to help reduce the stigma of mental health in their organization and resources available to them.

Shane McNally: [00:00:48] During the webinar, we asked our audience the question of what issues are you seeing in those around you right now. And the top three responses were anxiety, work-life imbalance, and changes in productivity. What we can gather from this is that many folks are noticing their employees or colleagues struggling, but may not know how to handle it. In this excerpt from the webinar, Dr. Tyler Arvid gives advice to leaders on what they can do to support their employees and what they should be doing to help their employees that are struggling.

Tyler Arvig: [00:01:17] So, here’s, again, these aren’t in any particular order. The first thing you can do in your organization is, make behavioral health a priority and employee health a priority not just at the H.R. level or at the wellness committee level, but at the very top, you know, your C-suite folks, your president. You know, them indicating, you know, we have a business to run and we have things to do but we care about you too. And, you know, checking me in and showing that it’s something that’s not just on paper. Like the previous slide, 96% of the companies [inaudible] H.R. policy. Most still don’t feel supported. And, we often look for H.R. to be that support and that they should be and that’s wonderful and we want them to do that. But we also want our leaders, people that hired us, that support us, that run our businesses to say, “Hey, this is a priority for us, too.”

Tyler Arvig: [00:02:23] The second point, engaging your employees, we already talked about. But, really, you know, how do you communicate with them? Don’t just do it in emails. You call them. You call them for no reason. You check in with them. Are you – are you keeping them in the fold, or are they just off on an island doing their own thing?

Tyler Arvig: [00:02:42] Modeling strength and vulnerability is a bit of what I talked about before, which is – there is no – saying the great thing about this is a bad choice of words. But, you know, with COVID-19 being what it is, there’s no us in them here. Right? We’re all experiencing these things, whether we’re at a management level or the entry-level or somewhere in the middle. We’re all experiencing those stressors and those challenges, and those things. So being able to be a little bit transparent with your folks not overly so and not over disclosing or, you know, laying out your every personal problem you ever had at their doorstep.

Tyler Arvig: [00:03:31] But, again, I’m struggling with my kid. Like, you know, last year when there was distance learning for a lot of us and a lot of our kids were struggling. Yeah. And you get parents that maybe they’re not as productive because they’re trying to help their kids in school, like, not fail. And it’s a problem, and chances are you felt that too. Share it. So, really, you know, kind of joining with your folks. And also, showing some strength in terms of, you know, effective ways to manage things. You know, they might be looking to you for some level of leadership and modeling in trying to do that.

Tyler Arvig: [00:04:11] The communication I think we’ve already addressed. But, really, it’s – the important part here is your communication is two-way. It’s not just I’m dictating to you what is. It should be a dialogue. “Hey, what do you guys think would be helpful for this problem?” And then, sharing back and forth, having an open conversation. Most really good ideas and organizations don’t come from someone at the very top that dictates something and then commands people to do it. It usually starts organically at the lower level and then gets adopted at the higher levels.

Tyler Arvig: [00:04:50] Same thing when it comes to employee health and organizational health. Make sure there’s an open dialogue there. Show some creativity when it comes to things you can alter. There are things that we can’t alter [inaudible] workday or work environment or work tasks. But there are things that we can. “I got to go pick my kid up for half an hour. You know, I can adjust my schedule or, you know, tweak.” Those kinds of things. Do it. Thinking through not, you know, did you serve your nine to five and punch in and punch out for your lunch break, but did you meet the needs of the organization?

Tyler Arvig: [00:04:50] You know, Jane mentioned earlier everyone is always fearful at the beginning that, well, what if we send everyone home, they work from home and no one is productive? And, really, that fear in our organization, at least in most organizations, didn’t come true. It turns out giving people flexibility and some creativity and changing some things actually made things more likely to get done more effectively.

Tyler Arvig: [00:05:53] You know, know your lane. And, by this, I mean, you know, we can all be better supporting our people. But you’re going to get to a point where you’re like, “This is above my pay grade. This is outside of my wheelhouse. I don’t know.” And, that’s when you want to consult with an expert. I mean, our company does this for a living. It’s what we do, right? It’s our thing. And, it’s because we realize that some of these challenges, there are a lot of them you can do on your own and you can manage on your own. But if it gets to be a bigger challenge, you’re better off trying to pull in an expert who can really give you the guidance of what you need and when you need it.

Tyler Arvig: [00:06:42] The last piece I’m going to mention here is it’s really more of a self-reflective piece. If I’m going to be a leader and I’m going to lead my folks, I need to have a good understanding of myself and what my own vulnerabilities are. Right? So, I think we’ve all found, over the course of the past couple of years and most of our lives if we’ve been leaders for long enough, there’s stuff we’re not very good at. And there are things we’re good at and there are things that we really struggle with. If I don’t have a good sense of this isn’t a strength of mine and I can’t adjust for that, I’m going to struggle to really effectively lead other people. If I don’t have a sense of, you know, what my own pain points are in my personal life, I’m not going to recognize it when I see it in my people.

Tyler Arvig: [00:07:33] So, part of, you know, being a coach or a mentor or a leader or a manager to other people is being able to look internally and go, “How am I doing? What are my strengths and weaknesses? What do I need to work on?” There’s a lot of rich material there that a lot of us haven’t had to sit and think about or deal with. But when do we do, when we try and figure some of that stuff out, we actually get much more effective in what we’re doing for our organization. So, yeah.

Shane McNally: [00:08:12] I loved your point about with be creative. You know, that’s one thing from working from home is. So, you know, for me, it’s like if I’m stumped on creating something, you know I’m having just a tough time, and I can just get up and go out to the living room and go play with my cat for like five minutes and all of a sudden I come back and it’s like, “Oh, I got up. I moved.” You know, it’s a little just different than having to take a walk down the hall or go grab a cup of coffee. It’s a little bit – you know, gives me a little bit more, I don’t know, I don’t know the word, happiness, I guess if that makes sense. So, I thought that was a good point there.

Tyler Arvig: [00:08:48] All right. So, if you have an employee who is struggling, again we’ve already talked about this, ask. You know, be inquisitive in an appropriate way. You know, if you have a good relationship, they’re going to be open. And if you have someone you consider [inaudible], try and connect them with some help. I would say start with your human resources department, know what resources your company has for folks. Maybe you have different programs, different opportunities, maybe even having an understanding of what the different benefits are that people might have, be [inaudible], be that health insurance or employee assistance or whatever it is.

Tyler Arvig: [00:09:35] One of the things people that often need help, often struggle with, is they don’t know where to go or what to do, and so they just don’t do it. So, it’s our responsibility but also kind of our honor to be able to say, “Hey, you’re struggling and here, here are some things I think can help.” And help them. Don’t just say, “Oh, go talk to H.R.” You know, maybe have a conversation and maybe, you know, facilitate it. Do something a little bit more active to get them help.

Tyler Arvig: [00:10:06] And then, you know, directing resources kind of falls within that as well. But, you know, there are a lot of resources out there right now, a lot of the resources, even in private mental health treatment. You know, now telemedicine is not only a thing. It’s been a thing for a long time. It’s becoming the norm. I can see a psychiatrist or a therapist or whoever without leaving my desk. It’s much easier to get access to some of those things than it used to be. So, you know, you have apps on your smartphone, that kind of thing.

Tyler Arvig: [00:10:43] So, there are lots of resources out there. It’s not your job to know what all those are, but do know what’s available to your people and be able to talk to those a little bit. Because, again, a lot of our people are struggling. And if we can do anything we can do to help get them the help they need at that moment, it’s going to help them.

Tyler Arvig: [00:11:07] And by the way, there’s a real business element to this that I think it’s missed, and that is all these things like asking how you’re doing and directing the resources and doing a warm handoff on some of these things. These are things that will ingratiate your employees to your organization in a way that other organizations that don’t do that kind of stuff. Don’t – you know, to them, you’re just – you know, those organizations might be just a paycheck if you can take those extra steps in these cases. You know, even if you don’t pay the highest or even if you make them work a few extra hours, they’re going to do that because you care about them as people. And one of the things with, you know, people talk about the great resignation, it’s not just about pay. I mean, you might leave for a bigger paycheck. You might leave for, you know, personal reasons. A lot of it is, my employer doesn’t care about me. My manager doesn’t care about me. I was struggling and they said they didn’t care. If I’m struggling, [inaudible], it doesn’t mean I won’t leave, but the odds of me leaving are much lower if I feel like I’m in a place where I should be and you value me as a person. So, just things to be aware of.

Shane McNally: [00:12:31] This information is extremely important for leaders, but it’s also good for people at any level in a company. While the best support for an organization starts at the top, it’s important to know how to assist someone that may be struggling.

Shane McNally: [00:12:43] Looking for more information on how you can begin implementing a more supportive behavioral health program for your employees? R3 Continuum can help. Learn more about R3 Continuum services and contact us at www.r3c.com or email us directly at info@r3c.com.

  

Show Underwriter

R3 Continuum (R3c) is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

R3 Continuum is the underwriter of Workplace MVP, a show which celebrates the everyday heroes–Workplace Most Valuable Professionals–in human resources, risk management, security, business continuity, and the C-suite who resolutely labor for the well-being of employees in their care, readying the workplace for and planning responses to disruption.

Connect with R3 Continuum:  Website | LinkedIn | Facebook | Twitter

Tagged With: anxiety, behavioral health, Dr. Tyler Arvig, employee mental health, employees, HR, R3 Continuum, R3 Continuum Playbook, Workplace MVP, workplace wellness

Selling to Your Own Wallet

March 2, 2022 by John Ray

Selling to Your Own Wallet
North Fulton Studio
Selling to Your Own Wallet
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Selling to Your Own Wallet

Selling to Your Own Wallet

“They’ll never pay that much.” If you’ve had that thought as you think about how to price a client engagement or project, then you may be guilty of selling to your own wallet. John Ray discusses the phenomenon, why it happens, and how to address it. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] And hello again. I’m John Ray on The Price and Value Journey. Once I was advising a professional services provider on engagement options that she was preparing to deliver to a prospect. We talked about the client’s needs, wants, and values, the three options that made sense in light of what it seemed the client valued, and the pricing of those options.

John Ray: [00:00:25] The pricing of all three of these options were significantly higher than what she had originally envisioned and well beyond what she’d ever received for any client engagement. “I’m not sure I would pay that much,” she said. “Who cares what you think?” I replied, “You’re not the one writing the check.”

John Ray: [00:00:48] The point I was making was that she was guilty of selling to her own wallet. As it turns out, she hadn’t had a deep enough value conversation with the prospect. Selling to your own wallet invariably occurs when you haven’t had that effective value conversation with the client. And as we went along, that’s what my client and I realized about her experience.

John Ray: [00:01:15] Your conversations have turned more on what the prospect has asked for, your service and how you do what you do. When it comes time to put together engagement options, then you find out that you don’t know that prospect as well as you’d like because you didn’t have the patience to ask friendly yet probing questions which reveal motivations, values, hopes, and fears of the client.

John Ray: [00:01:42] You haven’t discovered, for example, that if this guy doesn’t complete the project you’ve been discussing with him very soon, his wife may cause him to end up on a missing persons list. This situation actually happened with me, establishing value in the mind of that prospect and justifying my pricing was clear, but only because I’d had the patience enough to diagnose the domestic motivation, you might say, behind his desire for my services.

John Ray: [00:02:13] Selling to your own wallet often happens, as was also the case here, when you are proposing prices much higher than you’ve ever received for your services. It’s the professional services provider’s version of the high wire. And the higher the price points, the further off the ground that wire seems. You’re standing on the ledge about to walk out on the high wire and your legs are frozen. The wind is kicking up and your stomach is churning. You’re deathly afraid of that first step you’ll take when you slide those engagement options across the table to the prospect. You’re afraid the shock of their reaction to your pricing will blow you right off the wire.

John Ray: [00:03:00] Here’s the power of an effective value conversation. It arms you with confidence. That tight rope feels like it’s only a foot off the ground. A fruitful value conversation enables you to keep subsequent discussions around price aligned with the clearly perceived value that the client has already disclosed to you that you’ve diagnosed and the two of you have discussed. It takes away that queasy feeling in your stomach. It also taps down the notion that you’re gouging someone.

John Ray: [00:03:39] When you utilize value pricing, you’re establishing the value profit, if you will, the excess of value the client receives over the price paid that the client will receive from your involvement. It’s clear both to the client and in your own mind that there’s a rationale for your price, which is very clear. You feel confident in the value of the work you’re doing and the client profits as well. That’s what it’s all about, right?

John Ray: [00:04:11] I’m John Ray on The Price and Value Journey. You can find the episode archive of this series at pricevaluejourney.com You can connect with me by emailing john@johnray.co. Thank you for joining me.

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

 

Tagged With: engagement options, John Ray, Price and Value Journey, pricing, professional services, professional services providers, proposals, selling to your own wallet, solopreneurs, value, value conversation

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