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Todd Callen, AcSellerate Sales Advisors

December 21, 2021 by John Ray

Todd Callen
North Fulton Business Radio
Todd Callen, AcSellerate Sales Advisors
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Todd Callen

Todd Callen, AcSellerate Sales Advisors (North Fulton Business Radio, Episode 425)

Todd Callen, President of AcSellerate Sales Advisors, changes business owners’ lives by building them the best sales teams. His work doesn’t just improve sales, but ultimately relieves business owner stress. He and host John Ray discussed the new remote sales dynamic brought on by the pandemic, how business owners are struggling to adjust, the impact of the labor shortage, and much more. North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

AcSellerate Sales Advisors

AcSellerate Sales Advisors is focused on helping companies achieve consistent sales growth through the improvement of all aspects of a sales organization.

They help companies achieve sales targets across a range of industries by building successful sales plans, building a disciplined sales approach, and aligning sales teams. AcSellerate Sales Advisors takes a proven results-oriented strategic and tactical approach to turn underperforming sales teams into revenue-producing market leaders. Their focus is on people, process, systems, and messaging to achieve maximum results.

Many businesses struggle to grow their sales. Sales Xceleration provides business owners with an experienced Sales Consultant to drive sales growth when you need it most.

As your local Advisor utilizing the Sales Xceleration platform, Todd helps clients build a sales engine and create record-breaking growth for their business.

Company Website | LinkedIn

Todd Callen, President, AcSellerate Sales Advisors

Todd Callen, President, AcSellerate Sales Advisors

Todd Callen’s passion is helping business owners rapidly grow their sales.  He is President of AcSellerate Sales Advisors and works with small and mid-sized businesses as a Fractional CRO/VP of Sales.

Todd has over 25 years of Sales and Revenue leadership experience, working with small to mid-size companies to aggressively grow the sales and revenue engine to achieve hypergrowth. He views sales as a blend of the quantitative (the sales numbers, the forecast, the pipeline, the close rates) and the qualitative (how “effective” is our positioning, value proposition, ability to convey and persuade).

Todd lives in Roswell, GA with his wife Kelly, and his two children Dillon and Presley.

LinkedIn

Questions and Topics Discussed in this Episode

  • How has COVID and the pandemic changed the way businesses interact?
  • How has this changed the dynamic of the sales function and how salespeople interact with customers and prospects?
  • So how can sales teams adjust to this new remote dynamic?
  • What should sales teams be focused on?
  • Does more virtual selling and managing create challenges for business owners as it relates to managing and tracking their sales teams?
  • Have you seen the labor and talent shortage impact the sales function in companies, and what can business owners do about it?
  • If the world has shifted, what should business owners be thinking about as it relates to growing their sales going forward?
  • Many business owners know their business and industry but struggle with managing other functions of their business, such as sales. What message do you have for these business owners?
  • What exactly does a “Fractional Sales VP” do and why is it valuable given everything we just discussed?

 

North Fulton Business Radio is hosted by John Ray, and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Special thanks to A&S Culinary Concepts for their support of this edition of North Fulton Business Radio. A&S Culinary Concepts, based in Johns Creek, is an award-winning culinary studio, celebrated for corporate catering, corporate team building, Big Green Egg Boot Camps, and private group events. They also provide oven-ready, cooked from scratch meals to go they call “Let Us Cook for You.” To see their menus and events, go to their website or call 678-336-9196.

Tagged With: Ascellerate Sales Advisors, John Ray, North Fulton Business Radio, outsourced fractional sales, Sales, sales team, Sales Xceleration, Todd Callen

Rachel Dangerfield, Kendra Plotkin, and Debbie Ryals, Greater North Fulton Chamber of Commerce

December 20, 2021 by John Ray

Greater North Fulton Chamber of Commerce
North Fulton Business Radio
Rachel Dangerfield, Kendra Plotkin, and Debbie Ryals, Greater North Fulton Chamber of Commerce
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Greater North Fulton Chamber of Commerce

Rachel Dangerfield, Kendra Plotkin, and Debbie Ryals, Greater North Fulton Chamber of Commerce (North Fulton Business Radio, Episode 424)

On this edition of North Fulton Business Radio, Rachel Dangerfield, Kendra Plotkin, and Debbie Ryals of the Greater North Fulton Chamber of Commerce joined host John Ray to discuss their respective roles at the Chamber, events and opportunities for engagement, the benefits of membership, GNFCC’s recent accreditation which places it in the top 1% of chambers nationwide, and much more. North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Rachel Dangerfield, Leadership Programs Coordinator, GNFCC

Rachel Dangerfield, Leadership Programs Coordinator, Greater North Fulton Chamber of Commerce

Rachel Dangerfield is the Leadership Programs Coordinator for the Greater North Fulton Chamber of Commerce.  She runs Leadership North Fulton, Emerging Leaders, NextGen Young Professionals, and the Leadership North Fulton Alumni Program.

Rachel came to work at the Chamber in March 2020.  She has a degree in public relations from Kennesaw State University.

 

 

 

Kendra Plotkin, Director of Member Engagement, GNFCC

Kendra Plotkin, Director of Member Engagement, Greater North Fulton Chamber of Commerce

As Director of Member Engagement, Kendra helps members get involved, network, and make the most of their Chamber membership. Her responsibilities include Chamber 101, Ribbon Cuttings & Grand Openings, Ambassadors & Diplomats, and Small Business Seminars.

Kendra has been with GNFCC for nineteen years.

 

 

 

Debbie Ryals, Director of Events, GNFCC

Debbie Ryals, Director of Events, Greater North Fulton Chamber of Commerce

As Director of Events, Debbie Ryals manages the Chamber’s networking events, Business After-Hours, luncheons, Annual Gala, Golf & Tennis Classic, and Women Influencing Business.

Debbie has been with the Chamber for almost fourteen years.

 

North Fulton Business Radio is hosted by John Ray, and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Special thanks to A&S Culinary Concepts for their support of this edition of North Fulton Business Radio. A&S Culinary Concepts, based in Johns Creek, is an award-winning culinary studio, celebrated for corporate catering, corporate team building, Big Green Egg Boot Camps, and private group events. They also provide oven-ready, cooked from scratch meals to go they call “Let Us Cook for You.” To see their menus and events, go to their website or call 678-336-9196.

Tagged With: Debbie Ryals, Greater North Fulton Chamber of Commerce, John Ray, Kendra Plotkin, North Fulton Business Radio, Rachel Dangerfield

Dr. Ben Zussman, Wellstar North Fulton Hospital

December 20, 2021 by John Ray

Wellstar North Fulton
North Fulton Business Radio
Dr. Ben Zussman, Wellstar North Fulton Hospital
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Wellstar North Fulton

Dr. Ben Zussman, Wellstar North Fulton Hospital (North Fulton Business Radio, Episode 423)

Dr. Ben Zussman, Neurosurgeon at Wellstar North Fulton Hospital, joined host John Ray to share the exciting news that Wellstar North Fulton now offers comprehensive stroke and aneurysm treatments for stroke victims, the first and only facility in the North Fulton region to provide such care. Dr. Zussman discussed what is involved in these procedures, which allow minimally invasive physical removal of a clot and immediate restoration of blood flow to the brain. He also discussed why these treatments are so time-critical for stroke victims, and why Wellstar North Fulton’s capabilities are so important for our region, given our location in the “The Stroke Belt.” North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Wellstar North Fulton Hospital

Equipped with the latest technology and medical expertise, Wellstar North Fulton Hospital is committed to delivering quality, personalized care, tailored to you. From their convenient Roswell location, Wellstar North Fulton Hospital offers the most advanced stroke care and leading therapies, specializing in complicated and complex cases. Count on their dedicated neuro team, state-of-the-art imaging technologies, and neuro-trained intensive care unit (ICU), to treat all types of strokes, including ischemic strokes, intracerebral hemorrhages, and subarachnoid hemorrhages.

Wellstar North Fulton’s team of neurosurgeons, neurocritical care physicians, and neuroradiologists perform thrombectomies, aneurysm treatments and cerebral bypass procedures. In addition, our dedicated hybrid neurovascular suite is equipped with innovative bi-plane technology. This allows neurosurgeons to view highly detailed images of brain vessels, so our experts can customize treatments in real-time. That means you don’t have to go far for expert stroke treatment.

From diagnostic testing to life-saving emergency care to physical rehabilitation, Wellstar North Fulton Hospital provides comprehensive stroke care so you can get back to life, faster.

Company Website | Facebook

Dr. Ben Zussman, Neurosurgeon, Wellstar North Fulton Hospital

Dr. Ben Zussman, Neurosurgeon, Wellstar North Fulton Hospital

Ben Zussman, MD is a cerebrovascular and spine neurosurgeon with the Wellstar Medical Group.  His research on the treatment of cerebrovascular disease has resulted in novel surgical techniques and improvements in patient safety and satisfaction.  Dr. Zussman is passionate about providing safe, high-quality patient care.

His two areas of specific expertise within neurosurgery are cerebrovascular neurosurgery and spine surgery.

He treats the entire spectrum of blood vessel problems in the head, neck, and spinal cord.  Sometimes he approaches the blood vessels from the outside with microsurgery.  For example, he performs clipping of intracranial aneurysms, carotid endarterectomies, and microvascular decompressions. Other times they treat the vessels from within using endovascular techniques. For example, Dr. Zussman performs coiling of intracranial aneurysms, carotid artery stenting, and embolization of vascular malformations. A significant portion of his cerebrovascular practice involves emergency care, including acute stroke interventions and brain hemorrhages. His training in both microsurgery and endovascular surgery enables him to tailor the surgical strategy for each individual patient.

He also treats spinal disorders in the neck, trunk, and low back.  When they operate on the spine they care for the spinal cord and nerves, and also for the bones and discs that make up our skeleton. For example, he performs laminectomies and foraminotomies, and also fusions, discectomies, and arthroplasties.

Finally, he treats many general neurosurgical pathologies as well, including brain and spine tumors, subdural hematomas, hydrocephalus, and carpal tunnel syndrome.

Website | LinkedIn

Questions and Topics Discussed in this Episode

  • Practically speaking, what happens when someone is having a major stroke?
  • How do we treat patients with neuro-endovascular surgery?
  • How do we treat patients with open cerebrovascular surgery?
  • Why is it so important for the local community to have access to the highest level of neuro care nearby?
  • What are we building at Wellstar and why is it special and exciting?
  • How can I work to prevent a stroke in the first place?

 

North Fulton Business Radio is hosted by John Ray, and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

 

Special thanks to A&S Culinary Concepts for their support of this edition of North Fulton Business Radio. A&S Culinary Concepts, based in Johns Creek, is an award-winning culinary studio, celebrated for corporate catering, corporate team building, Big Green Egg Boot Camps, and private group events. They also provide oven-ready, cooked from scratch meals to go they call “Let Us Cook for You.” To see their menus and events, go to their website or call 678-336-9196.

Tagged With: aneurysm treatment, Dr. Ben Zussman, hospital, John Ray, North Fulton Business Radio, Primary Stroke Center, Stroke, stroke treatment, Wellstar North Fulton

Greg Lewis, Tennessee Center for Family Business, Erica Dumpel, CDA Inc., and Monte McDowell, ARCpoint Labs of Atlanta-Northeast

December 16, 2021 by John Ray

CDA Inc.
Family Business Radio
Greg Lewis, Tennessee Center for Family Business, Erica Dumpel, CDA Inc., and Monte McDowell, ARCpoint Labs of Atlanta-Northeast
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CDA Inc.

Greg Lewis, Tennessee Center for Family Business, Erica Dumpel, CDA Inc., and Monte McDowell, ARCpoint Labs of Atlanta-Northeast (Family Business Radio, Episode 27)

Family businesses are in the spotlight on this episode of Family Business Radio with host Anthony Chen. Greg Lewis of Tennessee Center for Family Business worked for years in the family business and chose to use his experience to help other family businesses. Erica Dumpel founded CDA, Inc. to deliver affordable health insurance, and now her son is actively working with her. Monte McDowell of ARCpoint Labs chose to leave corporate work and purchase a lab services franchise and go into business with his wife. Anthony wraps up the episode with a commentary on the importance of talking with loved ones about the legacy they want to leave through their investments. Family Business Radio is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network.

Greg Lewis, Co-Founder, Tennessee Center for Family Business

Greg Lewis, Co-Founder, Tennessee Center for Family Business

The Tennessee Center for Family Business is a family business advisory group. They help business owners deal with the unique challenges of working together in a family business, plan for a successful transition and working together create a lasting family legacy.

Greg Lewis is co-founder of The Tennessee Center for Family Business. He is an expert in organizational management, team building, and generational leadership transition. His servant leader approach and 30 plus years of experience in building and leading his own family businesses make him a valuable resource to family business executives who want to become more effective leaders as they deal with the unique mix of family and non-family team members, values, culture and processes in which their family business operates.

His clients work in a variety of industries including manufacturing, transportation, supply chain, nonprofit, retail, healthcare and agriculture.

Greg is a frequent speaker on leadership and social enterprise. He serves as a Master Mentor at The Nashville Entrepreneur Center as well as a Mentor in Residence at The Wondr’y Innovation and Entrepreneurship Center at Vanderbilt University. Greg has a passion for working with the next generation of entrepreneurs and family business leaders.

Greg received his Bachelor’s Degree from the University of Tennessee Knoxville and holds leadership certifications from the Keller Graduate School of Management at Northwestern University and the Center for Association Leadership in Washington, DC. He is a certified trainer with the Ken Blanchard Companies in Situational Leadership II ®, the most taught leadership model in the world.

He is an active member of the Franklin Rotary at Breakfast where he recently served as President. In his spare time, he loves spending time with family and friends, being outdoors and cooking.He is a certified Kansas City Barbeque Society Judge.

Greg lives in Williamson County, Tennessee with his wife and business co-founder, Jennifer, and their golden retriever, Giggles. He has three beautiful daughters, a great son-in-law and grandson. Greg loves being outdoors, gardening, travelling, cooking and spending time with family and friends.

Company website | LinkedIn

Erica Dumpel, Founder and President, CDA Inc.

Erica Dumpel, Founder and President, CDA Inc.

Czajkowski Dumpel & Associates, Inc. (CDA, Inc.) started as a boutique benefits agency in 1975 in the New York City market. Since moving to Georgia in 1981 many small to mid-market companies have benefited from CDA, Inc.’s willingness to look beyond traditional options for solutions to pay for employee healthcare costs.

CDA Inc. shops the market for the best benefit packages available to small companies and individuals with special consideration to claims that might be incurred specifically to the age/gender/family makeup of the group. The agency has grown from two to six individuals plus affiliated partnerships in order to provide the most expert and highest service levels possible. Continuation and succession planning is in place to guarantee ongoing levels of service and care to agency clients without interruption in case of any individual’s inability to perform at the levels of excellence our clients have come to expect.

Erica Dumpel is a co-founder and president at Czajkowski Dumpel & Associates, Inc.

Company website | LinkedIn

Monte McDowell, ARCpoint Labs of Atlanta-Northeast

Monte McDowell, ARCpoint Labs of Atlanta-Northeast

ARCpoint Labs of Atlanta-Northeast is a full-service lab collection service in Duluth, Georgia. They provide testing in the areas of drug and alcohol, DNA, and other clinical health and wellness lab services. The lab is a trusted partner for business and individual consumers. The business supports a wide range of professions including legal/judicial, medical, and government.

Monte has a background of over two decades in HR. In 2o20 he decided to take the leap to get into a franchise and chose ARCpoint Labs. He and his wife run the business together.

Company website | LinkedIn

Anthony Chen, Host of Family Business Radio

family owned craft breweries
Anthony Chen

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned and other entities and/or marketing names, products or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd. Melville, NY 11747. You can reach Anthony at 631-465-9090 ext 5075 or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of “Family Business Radio” can be found at familybusinessradioshow.com.

Tagged With: Anthony Chen, Benefits, CDA Inc., Erica Dumpel, Family Business, Family Business Radio, Greg Lewis, Lighthouse Financial Network, Tennessee Center for Family Business

Tony Hill and Tim Templeton, Trivest

December 16, 2021 by John Ray

Trivest
North Fulton Studio
Tony Hill and Tim Templeton, Trivest
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Trivest

Tony Hill and Tim Templeton, Trivest (The Exit Exchange, Episode 10)

Tony Hill and Tim Templeton joined the show to discuss how Covid affected the private equity market, which trends may endure out of the pandemic, what Trivest looks for from owners, what they offer owners, the “Trivest Promise” which eliminates pain points for founders, and much more. The Exit Exchange is co-hosted by David Shavzin and Bob Tankesley and is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta.

Trivest

Trivest is proud to be known as a leading private equity source for founder and family-owned businesses since 1981.

They have flipped the typical private equity infrastructure to place the interests of founders where they rightfully belong: at the forefront of Trivest’s philosophy.

Headquartered in Coral Gables, Florida and founded in 1981, Trivest is one of the only private equity firms in the United States that focuses exclusively on founder-owned businesses. And as the oldest private equity firm in the Southeastern United States, they understand the need to leave a lasting legacy behind.

For over four decades, Trivest has invested exclusively in lower middle-market businesses, completing over 300 investments that total more than $7 billion in value.

While private equity plays a critical role in the global M&A marketplace, their industry often has a negative perception in the minds of founders. Unfortunately, sometimes this perception is reality. As a result, they have built their entire business around providing ownership transitions specifically designed to fit the needs of founders/entrepreneurs, and Trivest works hard to ensure their ideals and philosophies are not compromised.

Their company-first approach brings highly differentiated and flexible options to business owners. They provide a fair, transparent process that eliminates the usual pain points that arise when dealing with private equity firms and/or strategic acquirers. Trivest calls this “Just Say No.” As a testament to their relationship focus, more than 40 founders who have previously partnered with Trivest have invested their own capital in Trivest funds.

Trivest has three distinct investment strategies. They are currently investing from their sixth institutional equity fund, Trivest Fund VI, with $630 million of committed capital for control investments. They also have a dedicated non-control fund, Trivest Growth Investment Fund II (TGIF), with $435 million of committed capital. Trivest Discovery Fund is a $235 million fund supporting small but profitable companies within fragmented industries.

Trivest is well-positioned to expeditiously partner with your business for its next stage of growth and development. Please call  305-858-2200 or email trivest@trivest.com with investment opportunities.

Company website | LinkedIn

Tony Hill, Vice President, Business Development, Trivest

Tony Hill, Vice President, Business Development, Trivest

Tony joined Trivest in 2019. In addition to co-leading the firm’s Business Development team, Tony spearheads a number of strategic initiatives, such as its retained buy-side search program and independent sponsor initiative, among others.

Prior to joining Trivest, Tony co-founded two technology companies. One of them, Dealnexus, was acquired by Intralinks and grew into the largest online deal sourcing network for mid-market M&A professionals in the world. Before launching Dealnexus, Tony was a Vice President of investment banking at Cross Keys Capital. He also previously worked at Siemens AG in Germany.

Tony received his B.S. in Finance, as well as his M.B.A., from the University of Florida.

LinkedIn

Tim Templeton, Director, Business Development, Trivest

Tim Templeton, Director, Business Development, Trivest

Tim joined Trivest Partners in 2019, where he advises on and supports the firm’s business development efforts throughout the Southeast.

Prior to joining Trivest, he led business development at one of the fastest-growing construction companies in the Southeast for 18 years. Tim started his career in the public sector as a campaign manager for numerous statewide cabinet races, as well as an advisor to two Florida cabinet members on policy issues for state agencies overseen by the Governor and Cabinet.

He received his B.S. from the University of Florida and lives in Tallahassee, FL, with his wife, two sons and daughter. Tim is an avid rucker, participating in endurance events lasting six to 24 hours, and has served on the Board for the Florida Sheriffs Youth Ranches since 2006.

LinkedIn

The Exit Planning Exchange Atlanta

The Exit Planning Exchange Atlanta (XPX) is a diverse group of professionals with a common goal: working collaboratively to assist business owners with a sale or business transition. XPX Atlanta is an association of advisors who provide professionalism, principles and education to the heart of the middle market. Our members work with business owners through all stages of the private company life cycle: business value growth, business value transfer, and owner life and legacy. Our Vision: To fundamentally changing the trajectory of exit planning services in the Southeast United States. XPX Atlanta delivers a collaborative-based networking exchange with broad representation of exit planning competencies. Learn more about XPX Atlanta and why you should consider joining our community: https://exitplanningexchange.com/atlanta.

The Exit Exchange is produced by John Ray in the North Fulton studio of Business RadioX® in Alpharetta. The show archive can be found at xpxatlantaradio.com. John Ray and Business RadioX are Platinum Sponsors of XPX Atlanta.Andrei Tsygankov

 

Tagged With: Bob Tankesley, David Shavzin, private equity firms, The Exit Echange, Tim Templeton, Tony Hill, Trivest

The R3 Continuum Playbook: Reclaiming the Magic: Managing Holiday-Related Stress

December 16, 2021 by John Ray

Holiday Stress
Minneapolis St. Paul Studio
The R3 Continuum Playbook: Reclaiming the Magic: Managing Holiday-Related Stress
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Holiday Stress

The R3 Continuum Playbook: Reclaiming the Magic:  Managing Holiday-Related Stress

Holiday stress can keep us from enjoying the holiday season. Jeff Gorter, Vice President of Crisis Response Clinical Services for R3 Continuum, addresses some of the issues that arise this time of year, such as assessing risk, grief, and decision fatigue. He offers strategies like gratitude and giving back to help manage the holiday-related stress team members and loved ones may face. The R3 Continuum Playbook is presented by R3 Continuum and is produced by the Minneapolis-St.Paul Studio of Business RadioX®. R3 Continuum is the underwriter of Workplace MVP, the show which celebrates heroes in the workplace.

TRANSCRIPT

Jeff Gorter: [00:00:00] Broadcasting from the Business RadioX Studios, here is your R3 Continuum Playbook. Brought to you by workplace MVP sponsor, R3 Continuum, a global leader in workplace behavioral health, crisis and security solutions.

Jeff Gorter: [00:00:15] Hello, this is Jeff Gorter. Vice President of Crisis Response Clinical Services at R3 Continuum. The holiday season is traditionally a time for everyone to celebrate the past year, to reflect and to enjoy time with family and friends. This year, similar to last year, things may seem a bit more different compared to the years before the COVID-19 pandemic. But that’s not to say that the holidays can’t still be a meaningful celebration despite our current challenges.

Jeff Gorter: [00:00:47] Let’s begin by simply acknowledging that the holidays often bring added stress for many of us, even in the best of times, whether it’s stress from personal lives and family issues, or if it’s end-of-year stress as you’re trying to accomplish work deadlines or perhaps a combination of both. With all of that stress compiled on top of yet another not-so-traditional holiday season this year, it’s important to take a step back and realize that the holiday season can still be celebrated, albeit in a different style. It’s important to understand what’s causing the stress to affirm that the stress is understandable, and to learn how to adapt, manage and overcome those stressors, so it doesn’t impact your well-being during a season of celebration. This holiday season provides a great opportunity to honor the past, celebrate the present and look forward to the future with a sense of hope.

Jeff Gorter: [00:01:51] As I’ve said earlier, stress during the holidays is almost as common, almost as traditional as the holidays themselves. But this year, there are a few COVID-related challenges that stand out and aren’t typically your traditional stress factors. For example, having to take a moment to think about safety parameters to assess the risk in gathering with family members may be one of those disconcerting factors for many of us. Along with that, think about your friends and consider, are they in your safe bubble, if you will? With the emergence of the new Omicron variant, should you stay at home or feel free to go out and about and socialize again? Again, I didn’t spend much time measuring the risk of a holiday party back in 2019 or before that.

Jeff Gorter: [00:02:43] Another important note to reflect on is accepting and understanding that grief is an unavoidable part of the 2021 holiday season. Many of you know it was announced this week that the US has topped over 800,000 deaths related to COVID during this pandemic, touching so many of us in deeply personal ways. In addition, some of us may have a kind of grief over ongoing health struggles from long-haul COVID or not being able to spend time with loved ones. These kind of grieves can be subtle and often unrecognizable type of loss, along with other types of grief, like potential changes that this pandemic has brought to my financial security, my sense of safety, and simply not being able to celebrate normal traditions as I define normal.

Jeff Gorter: [00:03:36] On a previous episode, we discussed different types of fatigue that has occurred and become much more normal, much more common over the past two years. And again, we see the impact of one of those, decision fatigue, which is having to, once again, creatively problem solve and answer these questions for ourselves while maintaining a safe celebration with family and friends can bring additional impact, additional stress on an already overburdened person.

Jeff Gorter: [00:04:10] So, what are some strategies that can be used to enhance holiday cheer this year? To start, let’s try and maintain a realistic perspective and avoid catastrophizing the inevitable changes to this year’s celebration. For example, will it really ruin my holiday if I don’t get Aunt Edith’s cranberry dressing this year? Perhaps not. Are there other ways that you can still connect with your aunt and make a substitution for the dressing? Along that same line, perhaps another great way to enhance holiday cheer is to create new traditions, keeping in mind the heart of what you most value, what you most look forward to about the holiday celebrations. Can I still communicate how much I love and cherish those family and friend relationships, even if I have to gather on yet another Zoom meeting or in a smaller but safer face-to-face group this year? I think we can.

Jeff Gorter: [00:05:10] It’s also important to initiate boundaries and set aside time, protect time for self-care. Making yourself a priority. That’s often a challenge during normal times, but even more so after having spent the last 21 months coping with a global pandemic. Many people have found, especially in the context of COVID, that intentionally giving back or supporting individuals or groups that serve our communities will enhance your holiday cheer. Helping others reminds us that we’re not alone, and it isn’t all about us. A healthy perspective at any time, but certainly in the face of this pandemic.

Jeff Gorter: [00:05:55] Through it all, one of the single most valuable things we can do for ourselves and those around us is to cultivate an attitude of gratitude. Research strongly supports that gratitude can have significant healing and sustaining power, especially at the year end and around the holidays. Like I’ve mentioned throughout this Playbook, taking time to reflect on all the good that’s happened this year, believe it or not, is good for you. Some simple strategies to increase your gratitude are to take time and write down even minor points of gratitude throughout each day.

Jeff Gorter: [00:06:33] Studies have shown that doing this small thing, no more than five minutes each day, but intentionally recording the things that went well that you’re grateful about this day can increase your well-being by 10 percent or more. It helps expand your perspective and enhances your self-esteem throughout the day.

Jeff Gorter: [00:06:55] It’s also been found that the more grateful a person is, the wider their social network is. They’re viewed more positively by others, and people want to spend more time with them. Your friends like you better when you’re grateful. By that same token, increased gratitude can improve romantic relationships. Your significant other appreciates you more when you are grateful. And then, finally, gratitude serves as a protective buffer against anxiety and depression. It not only enhances, but it protects. Lastly, from a work point of view, gratitude in the workplace leads to improved decision making and higher levels of engagement from employees. Research supports that it directly correlates with increased meaning and purpose, which can lower stress for employees and ultimately leads to less burnout among the work group.

Jeff Gorter: [00:07:54] After all that we’ve been through over these last two years, be kind to yourself. Be sure to give yourself a break and be grateful this holiday season. While it may be another year where traditions are different, had to be altered than they were before, it’s still another year where we can celebrate the holidays. And that, too, is something we can be grateful for.

Jeff Gorter: [00:08:18] Dealing with psychological well-being and mental health is often a lot easier said than done. R3 Continuum can help. R3C’s tailored solutions fit the unique challenges of the workplace and our best practices in enhancing behavioral health and performance for leaders and employees alike. Learn more about our R3 Continuum services and contact us at www.r3c.com or email us directly at info@r3c.com. Thank you and have a wonderful holiday.

 

 

Show Underwriter

R3 Continuum (R3c) is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

R3 Continuum is the underwriter of Workplace MVP, a show which celebrates the everyday heroes–Workplace Most Valuable Professionals–in human resources, risk management, security, business continuity, and the C-suite who resolutely labor for the well-being of employees in their care, readying the workplace for and planning responses to disruption.

Connect with R3 Continuum:  Website | LinkedIn | Facebook | Twitter

Tagged With: holiday stress, Jeff Gorter, R3 Continuum, Workplace MVP

Decision Vision Episode 147:  Should I License My Intellectual Property? – An Interview with Andrew Innes, Anomia Press

December 16, 2021 by John Ray

Anomia Press
Decision Vision
Decision Vision Episode 147:  Should I License My Intellectual Property? - An Interview with Andrew Innes, Anomia Press
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Anomia Press

Decision Vision Episode 147:  Should I License My Intellectual Property? – An Interview with Andrew Innes, Anomia Press

Is licensing intellectual property “easy money” or is there more to it than that? How do you go about getting IP licensed? Andrew Innes, designer of the game ANOMIA and CEO of Anomia Press, joined host Mike Blake to discuss his journey to licensing his games, how and why one might decide to license, marketing and distribution, and much more. Decision Vision is presented by Brady Ware & Company.

Anomia Press

Anomia Press publishes the award-winning and highly-addictive card games Anomia and Duple which have sold over a million copies and have been translated into more than 15 languages around the world.

Company website | Facebook | Twitter

Andrew Innes, CEO & Founder, Anomia Press

Anomia Press
Andrew Innes, CEO & Founder, Anomia Press

Andrew started Anomia Press in May of 2009. However, a lot happened before that.

When he was 12 years old, Andrew came up with an idea for a game.  Mostly, the concept just rattled around in his head, nagging at him for years and years. Many years later, in his early 30’s, he decided to finally try and make a prototype of my idea. Five prototypes and many, many play-testing sessions later (not to mention a full-time job, a wedding, a baby, a move from Brooklyn to Boston, and another baby) Andrew realized his game, ANOMIA, was finally done.

In the spring of 2009, Andrew started Anomia Press and set out to raise enough money to pay for the first printing of ANOMIA. By the end of July 2009, he had pre-sold over 500 copies of ANOMIA and had succeeded in raising all the money needed to go into production.  The games arrived in mid-November and all 500+ copies were shipped out just in time for the Thanksgiving holidays. Word spread quickly, and Andrew sold an additional 500 copies between Thanksgiving and Christmas.

The momentum continued and by the end of 2010, ANOMIA had sold over 25,000 copies, won some major toy industry awards, and had been picked up by hundreds of stores across the United States, Canada, and Australia.

In December 2010, Andrew’s wife, Jody Burr, came on board to help with both marketing and design, not to mention Quickbooks. They have subjected their kids (and their friends) to tons of play-testing sessions, truly making Anomia Press a family business.

LinkedIn

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the Decision Vision podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

LinkedIn | Facebook | Twitter | Instagram

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

Decision Vision is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the Decision Vision podcast.

Past episodes of Decision Vision can be found at decisionvisionpodcast.com. Decision Vision is produced and broadcast by the North Fulton studio of Business RadioX®.

Connect with Brady Ware & Company:

Website | LinkedIn | Facebook | Twitter | Instagram

TRANSCRIPT

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:22] Welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision-making on a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:44] My name is Mike Blake, and I’m your host for today’s program. I’m a director at Brady Ware and Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. My practice specializes in providing fact-based strategic risk management advice to clients that are buying, selling, or growing the value of companies and their intellectual property. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols.

Mike Blake: [00:01:14] If you would like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn as myself and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. I also recently launched a new LinkedIn group called A Group That Doesn’t Suck. So, please join that as well so that if you would like to engage with me, that’s your opportunity to do so. If you like this podcast, please subscribe on your favorite podcast aggregator and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:45] Today’s topic is, Should I license my intellectual property? And, as I look back on the history of this program and we’re now recording show number 140 something, I’m stunned that we have not covered this topic.

Mike Blake: [00:01:59] Intellectual property is such an important facet of our economy. There’s data that suggests that the value of our economy as a whole may be 90% to 95% comprised of intellectual property, certainly intangible assets. And, you know, conversely, the world in which I, at least partially, live, accounting does a terrible job of measuring the value of intellectual property gap. It’s just bad at measuring the value of intangible assets, intellectual property, which is why I so-called value investors, such as Warren Buffett, have not really done all that well the last few years because so much value just doesn’t fall into that bucket anymore.

Mike Blake: [00:01:59] And according to IBISWorld, intellectual property licensing is a 54-billion dollar industry in the United States, and this is a recent data point. This is actually as of their October 2021 report. Interestingly, the biggest player in this market is Disney. And, the most actively licensed form of intellectual property franchises at 39.8% of the market. But that doesn’t mean there isn’t a whole lot of active intellectual property licensing elsewhere.

Mike Blake: [00:03:25] And, here to join us to discuss this topic is Andrew Innes, who is a tabletop game designer based in my hometown of Boston, Massachusetts. He came up with the idea for his first game when he was 12 years old. Anomia Press, his company, publishes the award-winning and highly addictive card games, Anomia and Duple, which have sold over a million copies and have been translated into 15 languages around the world.

Mike Blake: [00:03:54] Now, I’m going to struggle very hard to maintain some sort of focus on this episode because I’m a gamer myself. I love games. I played Dungeons & Dragons with people last night, and I just freely admit that the nerd shall inherit the Earth. So, I love this. But I promise we’ll get around to a business topic at some point during this podcast.

Mike Blake: [00:04:15] Andrew, welcome to the Decision Vision podcast.

Andrew Innes: [00:04:19] Thank you, Mike. Thanks for having me. Pleasure to be here.

Mike Blake: [00:04:23] So, let’s start. When we talk about an intellectual property license, what does that mean to you? How would you define that?

Andrew Innes: [00:04:36] Well, I guess, you know, it can mean a lot of things, I suppose. I mean, in my case, it means that, you know, I came up with this idea for a game and initially I self-published it and was manufacturing it and distributing it myself. And then, after a while, you know, meanwhile, I was, you know, still had a full-time job and had two young kids and, you know, busy life.

Andrew Innes: [00:05:08] When I got an offer to license Anomia, it sort of came at a time where I was, you know, struggling to deal with the growth of Anomia Press and also faced with the issue of managing, you know, selling to retailers and trying to get paid by them and managing to have enough money to make my next batch of games and, you know, we grew kind of fast, so it was a little bit painful. And, you know, I had to borrow some money, et cetera.

Andrew Innes: [00:05:08] So, you know, in that moment, for me, licensing was a nice option because it took away a lot of the problems I had, which were, like, how to deal with the growth, how to deal with, you know, selling to retailers and maintain my career at the time and not just be like an insane person.

Andrew Innes: [00:06:04] So, you know, I guess in a nutshell, licensing means like, you know, taking – you know, putting some value on an idea you have typically in some kind of tangible form, like – and like in the form, in this case, of a game and then giving the rights to somebody else, another company to manufacture and distribute that.

Mike Blake: [00:06:27] Now, I think this is a commonly held perception of licensing IP that it’s so-called mailbox money, where you sign a licensing deal, somebody else does all the work. You put your feet up. You binge-watch Game of Thrones for the third time or something and you wait for the checks to roll in. Is that what happened to you or did you sign a couple of licensing deals and you’re just sort of living the good life and don’t have to work anymore? How does that work?

Andrew Innes: [00:06:53] Well, I did binge-watch Game of Thrones, so maybe. I don’t know. I mean, you know, your mileage may vary, I guess is the best way to put it. Like, Anomia has been very successful. And, you know, I think our situation may not be, you know, anybody else’s situation. It’s always going to vary, you know.

Andrew Innes: [00:07:26] So, I mean, on one hand, like the reason that I chose to license was, like I said, I was juggling a lot of stuff, young kids, another career, and I was sort of thinking like, well, what do I – you know, this is something I say to people when they’re considering this, I’m like, “What? You know, what do you want to do with your time? Like, what do you want to be spending your time on?” And for me, it was – I had this vision for Anomia. I wanted to see it grow to multiple products, the multiproduct line. And, I, you know, at the time, I was still, you know, focused on my other career. I mean, I’ve since left that career and I’m focused on this stuff full time.

Andrew Innes: [00:08:08] So, licensing for me in large part was about, like, making a decision about how I wanted to spend my days and what I wanted to do was grow the product line, and what I didn’t want to do was chase down 25 retailers who were past due.

Andrew Innes: [00:08:30] And, you know, also, a big, big part of this was my partner, my licensing partner. You know, they had a great distribution network, way bigger than what I had, and they had relationships with large chain stores and big box stores and the mid-tier stores and all the mom-and-pop shops. And so immediately, you know, I had already been working with them. They had been a distributor for me, you know, for I don’t know how long, maybe six to eight months or something like that. And then, they approached me with an offer to license. So I, you know, had an existing relationship with them.

Mike Blake: [00:09:14] But, yeah, so it was all about what I wanted to spend my time doing. I mean, if you want to, like, grow your business from the ground up and retain full control of everything, then you know, licensing may not be for you. If you want to take advantage of another business’s distribution network or other, you know, depending on what your product is, or, then it might make sense to consider licensing.

Mike Blake: [00:09:42] Now, I’m curious, you said when you licensed it first, you had another job. I’m curious what that was. You know, it’s well – if you’re in the roleplaying gaming community, for example, Gary Gygax, one of the founders of Dungeons & Dragons, was an insurance salesman until they got for enough for him. What was your primary hustle before you moved into gaming?

Andrew Innes: [00:10:06] Sure. So, well, at the time, my last full-time job was with the Harvard Business Review, and I did product development for them, mostly in the digital space. So, I did like app development and some mobile web development, mostly like as a sort of product manager and project and product manager type role. So, basically finding ways to take their content and then repackage it, repurpose it in a digital context.

Andrew Innes: [00:10:43] I mean, I started there right around the time the first iPhones were coming out. So, you know, we were getting into that. And prior to that, I had worked in publishing. I worked for a company called Source Media, which was a financial publisher in Manhattan. And, you know, I started there actually in print production, and that was kind of awesome because those skills were really helpful and I was first prototyping Anomia, like knowing my way around the desktop publishing software.

Andrew Innes: [00:11:16] But after a few years there, I worked there for about 10 years, and so I worked in print production like putting out a daily newspaper for a few years. And then, I moved over to their web group and I was editing, you know, an editor on the website. And then, I became a product manager there for one of their main websites. And then, over time, I took on. I think I had about five websites that were, you know, two daily papers, two monthly magazines, and, like, a weekly newspaper as well.

Andrew Innes: [00:11:47] So, just doing, basically, you know, interfacing between tech development, editorial, advertising, marketing, customer service and sort of, you know, helping all of those different parts of the business interact with and improve the website and things like that.

Mike Blake: [00:12:09] So, of the two games you have licensed, which is the one you developed first? Was it Anomia?

Andrew Innes: [00:12:15] Yeah. So, Anomia, and there’s four currently in the market. There’s four versions of Anomia app, but the original game was a small blue box with two decks, and that was the first one.

Mike Blake: [00:12:27] So, when you develop that, how did you – how developed was that game when you started to approach potential licensees? You must have had, I guess, at least a basic prototype. Was it highly polished? Was it kind of a rough prototype just to let people know generally where you were headed? How far did you have to have that product developed before you felt like you could take it to licensees and be taken seriously?

Andrew Innes: [00:12:55] Well, I mean, in my case, I actually had a product. You know Anomia was in the market. So, I had worked on it for a number of years refining it. Then, I sort of did my own version of – this was maybe, you know, right around the same time Kickstarter was beginning. But I did my own Kickstarter where I, you know, my own version of it. Like, I spammed everybody I knew and asked them to pre-purchase copies of the game, and I raised enough money to print my first print run. And then, I, you know, was able to fulfill, you know, all the orders for the people who had pre-purchase copies, and then I, you know, sold a bunch more right after that.

Andrew Innes: [00:13:39] But so, yeah, and then I started the sort of slow process of getting it out into stores and getting it, you know, learning more about the toy industry. But basically, you know, I had been sitting on this idea for so long. Like, I literally – I had had the idea for, you know, Anomia when I was a kid and then I kind of sat on the idea. I kept coming back to it over the years and then finally, I was like, “Maybe, maybe I should prototype this.” And so, I did. I started playing with friends and then I kind of playtested it for three or four years with a lot of different people and refined it further.

Andrew Innes: [00:14:13] And then, at a certain point, I was like, “Okay, it’s done. I don’t need to do anymore. Like, now what?” And so, the first thing was to just – I didn’t want to license it right away. I wanted to bring it to market first and see what happened and then go from there.

Andrew Innes: [00:14:28] So basically, I had a product in the market, you know, and it was selling well. Like, I mean, you know, we sold a thousand games our first year, but really, that was like the last two months of the first year. And then, we sold like 20 something thousand games the following year. And it was in that year that we were approached by another company saying like, “Hey, would you consider licensing this to us?”

Andrew Innes: [00:14:57] So, now there’s up and downsides to that approach. Like, one is if you’ve got an idea I mean, it’s very common in the toy industry and the tabletop game industry for an inventor to come up with an idea, make a rough prototype. It doesn’t need to have any, you know, like, fancy design or anything. It’ll be super basic, but enough so that you can show how does the game play, what are the components of the game, et cetera.

Andrew Innes: [00:15:28] And then, like, you know, part of what happens, say, at an industry event like Toy Fair, which is our big international trade event in February in New York City, where, you know, designer, game designers come and they booked meetings with different companies and they go around and they pitch their ideas to companies and people say, “Oh yeah, that looks cool. I’ll want to license that for you,” or “No, we’re going to pass on. That doesn’t really fit our product line or whatever.”

Andrew Innes: [00:15:56] So, I mean, I had actually gone to Toy Fair many times with my prototype in my bag, never showed it to anyone because I was terrified somebody would, like, steal my idea, you know.

Mike Blake: [00:16:06] Really?

Andrew Innes: [00:16:12] So, you know, so the upside of bringing your product to market first is that if you have some success, then when you’re, you know, negotiating your licensing deal, you often can get a better percentage for your royalties. If you have an –

Mike Blake: [00:16:32] I think that’s right.

Andrew Innes: [00:16:32] If you have an unproven product, like, you just have this cool idea and people like the idea, but they have no idea how it does in the market, you know, you’re going to get probably more of the standard licensing, like what’s standard for whatever industry you’re in, so.

Mike Blake: [00:16:47] If you even get that. I think that’s a really important point because –

Andrew Innes: [00:16:52] And, if you’re getting it at that rate.

Mike Blake: [00:16:53] The licensing – the most successful licensed stores I have met and worked with are ones that did bring their inventions to the market first in some fashion, proved market traction, right, proved that they could. Maybe they didn’t want you, right, but at least you theoretically could bring it to the market on your own. And that gives you a lot of leverage because you don’t have to just sort of take whatever a licensee is willing to pay. You do have at least the option. Even if in the back of your mind you’re saying, “God, I hope they take this deal because I don’t want to do this anymore.” Right?

Andrew Innes: [00:17:32] Right, right.

Mike Blake: [00:17:32] If you’re at least a modicum of a decent poker player and you cannot show that in the negotiation, then you do have this fallback position. “Okay. If you don’t like it, I’ll just keep selling it,” right, and you’ll just keep losing out on the income.

Mike Blake: [00:17:47] And so, as opposed to what I think many inventors and property, intellectual property developers romanticize about that you can put an idea down on a piece of paper, maybe even get something patented, trademarked, copyrighted, or whatever, there’s some sort of protection of something there. There’s a hope that, “Hey, if I just go to a deep-pocketed entity with a big idea, they’re just going to license it.” I think that is very much the exception rather than the rule at any price.

Andrew Innes: [00:18:22] Yeah. And, also, you know, licensing comes with some other challenges. Like, you know, when I was not licensing, you know, when it was all under my control, you know, for better or worse than I was, you know, [inaudible] the buck stopped with me and also any kind of marketing. Like, you know, I had more flexibility around marketing or where I could sell, et cetera.

Andrew Innes: [00:18:47] And now, I mean, I feel lucky with my current partner because I’ve actually maintained a lot of control over, you know, creative control over packaging, and also I do all the marketing. Like, they’re happy – you know, they’re super happy to be like the awesome distribution channel that they are and distributor, and, like, that’s what they do. They’re great at it and, like – and so I’ve, you know, over the years taken on more of a marketing role. And, basically what I do now is product development and marketing. So, I’m – and you may or may not be able to do that depending on your relationship with your license or, you know, or your licensee.

Andrew Innes: [00:19:36] So, you know, also going into it with them, I had to be really clear in my head. Like, they weren’t going to market it. You know, that’s not their job. They’re not marketing to consumers. They sell to stores, you know. They don’t sell to consumers.

Andrew Innes: [00:19:50] So, you know, when I talk to other people, I often consult with people in the game space because, you know, some friend of a friend, it’s like, “Oh, my friend made a game. Like, what should they do next?” And so, I often will meet with folks like that.

Andrew Innes: [00:20:06] And, you know, I’m always upfront about that. Like, you know, if you license your game to another company, depending on the company and their approach, you know, some game companies do market to consumers. They do have a social media presence. They do this and they do that, but some don’t. And so, you have to consider, and also know that, like, you know, my licensee, they have – they distribute, you know, for Hasbro and for Mattel. Like, my product is like one of thousands, you know. It’s one of thousands of other products and, you know, they love the game and all that. But, like, I’m not – you know, you got to go into it with your eyes open. Like, often if a larger company is taking on your product, they have other considerations. Like, they’re going to consider your product but it’s one small piece of their business, and it’s not going to get the personal attention that you may feel it needs. And so, you really need to make sure that you can deal with that or – and maybe you can deal with that by being a marketing voice for your product, you know.

Andrew Innes: [00:21:10] Like, I go to conventions. I, you know, exhibit at conventions and I’m sitting there demoing games all day, you know, to thousands of people. And, you know, I’ve got an email list I’m promoting too and websites and running contests on my website, et cetera. Like, I’m doing all of that stuff, you know, because no one else is going to do it, so.

Mike Blake: [00:21:31] And, you know, that’s exactly a point I wanted to kind of tease out of you in this conversation in that, again, I think there’s a widely held view that if you license your IP, you sign a license, you start watching TV and just let the royalty checks roll in. But the reality is that, you know, I think if you want to maximize your revenue or come close to maximizing your income from that relationship, you’ve got to help now your licensee be successful. You have to –

Andrew Innes: [00:22:04] Right.

Mike Blake: [00:22:04] You should – you need to, in some, if what you’re good at is marketing, you need to be out there and market it. Right? If you have – if you’re kind of an influencer, then you need to influence, right, whatever it is.

Andrew Innes: [00:22:15] Whatever you can do. Yeah. I mean, again, it’s going to vary from situation to situation and what your industry is, what your licensor is or what your licensee is, you know, interested in you doing.

Andrew Innes: [00:22:27] Some – you know, it’s pretty frequent that like a game designer, my license to a company and then the company doesn’t really want to deal with them. You know, they don’t – they don’t want to – they don’t want to deal with, you know, listening to all of your ideas about, you know, [inaudible] to do, so.

Mike Blake: [00:22:48] Inventors can be very hard to listen to because it’s their baby and –

Andrew Innes: [00:22:54] Yeah. They’re excited about their idea and they think it’s the best thing ever.

Mike Blake: [00:22:57] And, now they’ve been validated with one licensing agreement, and it can –

Andrew Innes: [00:23:01] Right.

Mike Blake: [00:23:02] It can be easy to fall into the trap then because you have that one agreement, you now think you have 38 other awesome ideas that everybody can be a fool not to listen to.

Andrew Innes: [00:23:10] Right. Exactly. Yeah, yeah.

Mike Blake: [00:23:14] And so, the point is, you know, you still have a business. The business model may be different, but you do still have a business when you’re licensing your IP.

Andrew Innes: [00:23:26] Yeah. I mean, it’s different in terms of the day-to-day. Like, you don’t – it’s not the same where I was, you know, shipping games and chasing down people for payment and, you know, trying to do this and trying to do that. Like, it’s a very different kind of business, you know.

Mike Blake: [00:23:46] When you started – when you took your game to market and they started appearing on retail shelves, were you hoping, were you positioning yourself in such a way that you are hoping to attract a licensee, or did that relationship kind of happen serendipitously?

Andrew Innes: [00:24:07] No, that was serendipitous. Like, I was distributing myself in the United States. I had been approached by a distributor in Canada and then I had been approached by a distributor in Australia. So, I had sort of set up – you know, I was taking care of the U.S., and then I was working with this Canadian distributor and an Australian distributor. And then – I mean, when I set out with Anomia like I didn’t, I didn’t – I think my vision was more about like, “Oh, I’ll sell a lot on Amazon and I’ll get it into some stores.” And, I didn’t really know what, you know – I didn’t know a ton about the toy industry. I didn’t – you know, there was a lot I didn’t know. So, I didn’t really have any sense of – I mean, I say it’s like after, you know, my first [inaudible] I did 2500 units and, you know, I pre-sold 500 of those, as you know, for the people who helped support that, that first printing. And then, those came – those went out right around, actually just this time in it was November 2009. And then, I sold another 500 copies, like, between November and December because of the holidays. Like, people were into the game. And, you know, some people [inaudible] for gifts and stuff.

Andrew Innes: [00:25:30] And then, in January of 2010, I had 1500 games left and they were sitting in my attic, and just above my – right above my bedroom. And, I was always worried, you know, they’d come crashing through the floor and kill me in my sleep. And, I was like, “What am I going to do with all of these games? I have so many games in my attic and I have no idea how to sell all of them. Am I going to sell them one by one? Am I going to sell them to a store?” I think I had gotten it into about three stores.

Andrew Innes: [00:26:08] And, yeah, so, I really didn’t know what I was going to do. Like, that was the next big problem. The first big thing was just getting the game made, you know. And then, the second big problem was, “All right. I made my game. Like, what do I do now?” And, I mean, I knew that I had wanted to just produce it myself initially before trying to license it.

Andrew Innes: [00:26:38] So, that’s where I was, you know, sitting there in January, going and scratching my head, trying to figure out what was next. So, I didn’t have a big vision for it and certainly not like the vision I have for it now.

Mike Blake: [00:26:52] So, what did that conversation look like? When ultimately some licensees approached you, what kind of questions did they ask? What kind of due diligence did they go through with you?

Andrew Innes: [00:27:06] I mean, they wanted to – they – I mean, they love the game, so they knew the product already and they saw, you know, they saw an opportunity there, and they asked me. You know, I had to provide them with details about, like, what I had sold, you know, basically how much I had sold over that time period.

Andrew Innes: [00:27:31] So, I think that was probably the bulk of their, you know, what they were – what they wanted to know. They wanted to know, you know, like, how many units I sold and where had I sold them and where was I getting it printed and that kind of thing. And, yeah, so those are the kinds of questions. I mean, it was a long time ago now, so.

Mike Blake: [00:27:56] Did it take – was it your impression – I mean, how quickly did those deals come together? Do you have – do you remember?

Andrew Innes: [00:28:04] I mean, pretty quickly. I think, you know, we went back and forth for a few months, like, you know, redlining the agreement. And, I worked with a lawyer and, you know, just trying to make sure that we are – you know, everything was covered on our end and that we got the percentage that we wanted, et cetera, so.

Mike Blake: [00:28:25] In those conversations, did it ever – did the topic ever come up of potentially simply selling your IP outright?

Andrew Innes: [00:28:36] No, no, not to my recollection. I mean, it’s something I think about now, but again, like, I have this vision for what I want the line to be. And so, I’m kind of working towards realizing that. And, I kind of, you know, I don’t – I’m not really sure what if my kids are going to be interested in this business down the road or they’re both just entering their eighth and ninth grade. So, you know, I could imagine it would be at least 10 to 15 years before if one of them was interested that they would potentially get involved, but like, you know.

Andrew Innes: [00:29:18] So, I think – I’m 52, so, you know, I’m starting to think about retirement in 12, 13 years and, you know, or not. I mean, like, if I can maintain this business as it is. Like, I can imagine doing this for quite a while past that point. But, you know – but I am thinking about like, “Okay, I want to have 15 products. I want to have x number of social media followers, x number on my email list. I want to have presence in these stores around the country and I want to translate it into, you know, five more languages or, you know, whatever.”

Andrew Innes: [00:29:57] So, you know, I kind of think about that stuff in terms of maybe one day selling off the IP. Like, I remember when I was just getting started around that time, Trivial Pursuit was sold to, I think, Hasbro for $80 million, and I was like, “Wow! That’s kind of amazing,” you know.

Andrew Innes: [00:30:24] So, you know – so, yeah, it’s definitely something to think about. I mean, it’s also, I feel like even though I’ve licensed it, it’s still kind of my baby and I’m – and I feel very much like the face of the game, you know, in terms of like a public marketing effort, so.

Andrew Innes: [00:30:45] When you negotiated the terms of these licensing deals, how difficult did you find it? You’d never – presumably you never negotiated a deal like this, how did you kind of come to a point where you thought the deal that was put in front of you was fair? How did you push back on certain terms? How did you know how to navigate that or did you?

Andrew Innes: [00:31:09] Yeah. Well, I mean, I had a good lawyer and that was very, very helpful and I wanted to – there were certain things I wanted. Like, I wanted to control – I saw already that there was an option, an opportunity to make more versions of the game, you know, different thematic extensions. So, I wanted to make sure that I had control over things like packaging, package design, and I wanted to be able to, you know, audit their books if I wanted to make sure that they were really doing what they said they were doing. And I wanted to – what was the other thing that was? Well, I want –

Mike Blake: [00:31:59] What about if they didn’t, weren’t successful, right? Sometimes [inaudible] rights.

Andrew Innes: [00:32:04] Right. We had a minimum – you know, they had to hit a minimum, you know, base – minimum units sold annually. And then, I also wanted – I wanted marketing stock. I wanted to be able to have games to use for marketing purposes. So, I wanted – like, we put that into the contract like I get x number of games every year and to use, you know, to use for marketing.

Andrew Innes: [00:32:36] So, you know, basically for me, like having the creative control on the packaging and the product development. You know, one thing I gave up at the time was like selling – was selling on, you know, somewhere like Amazon and which, you know, which I understood. And – but, you know, but I did have – I did maintain an e-commerce presence on my site, though it was fairly, you know, it wasn’t a big operation.

Mike Blake: [00:33:09] And, I’m curious. I may be stepping out of bounds here, but I’ll try to be as vague as I possibly can because I think the answer will be potentially of interest to our listeners. And that is, are your deals straight royalty? Are there any maintenance or milestone payments involved? Is it all just based on sales or is there any kind of fixed component to your deals?

Andrew Innes: [00:33:32] So, they’re all typically based on sales. In the case of – so I’ve been speaking mostly about my North American licensing so far, but, you know, we do have – you know, our games are in 15 languages, so we have licensing deals in many other countries. And, often those deals are sort of prefaced with a – what do you call it? You know, there’s an upfront fee which gets paid. I’m spacing on the name. An advance, sorry. Thank you. So, there’s an advance, and then typically, the licensee will then sell against that advance, or, you know, then you don’t really make any money until they’ve passed that number in sales, you know, so.

Andrew Innes: [00:34:33] So, it’s like a good faith, a token of good faith. Like, we’re going to give you x amount, and then after we’ve sold enough games to recoup that, we’ll then start paying you, you know, quarterly or annually or whatever the deal is, so.

Mike Blake: [00:34:50] And, you know, how did you ensure that your intellectual property was properly protected? Is it for what you do as copyright, as a trademark, or is it something else?

Andrew Innes: [00:35:03] It’s copyright and trademark.

Mike Blake: [00:35:04] Okay.

Andrew Innes: [00:35:05] Basically, so. And, even that, I mean, it’s goofy in the game industry because, you know, I mean, the classic example of this is Apples to Apples and Cards Against Humanity. Like, apples – you know, Cards Against Humanity is Apples to Apples. It’s the exact same game, exactly down to the nitty, fine detail and maybe nitty-gritty fine details. However, the content is very different. So, it can be its own game and obviously has a very different audience and a very different – you know, it’s sold – you know, they both have sold millions of copies. But, you know, they’re very different kinds of games.

Andrew Innes: [00:35:48] And similarly, now I see with Anomia, like there’s two knockoffs in the market now where people have taken the idea and, you know, tweaked it slightly. And, I get, you know – it’s really annoying to me. But it’s also, like, just that’s just what happens, you know. It’s why there’s McDonald’s and Burger King and, you know, so, Coke and Pepsi.

Mike Blake: [00:36:17] If – you’ve been licensing – you’ve been licensing your games for how long now?

Andrew Innes: [00:36:24] Not – licensing, about 10 years.

Mike Blake: [00:36:30] Okay. So, in that decade, what, if anything, has surprised you that you weren’t expecting from your licensing relationships?

Andrew Innes: [00:36:47] I mean – sometimes – well, I’m always really – I’m always really amused. You know, Anomia is a funny name. And so, in other countries, we often have to change the name of the game because they just are like, “We can’t deal with this name, it’s weird.” And so, I’m always, like, surprised at the names that people come up with. You know, they don’t always mean anything to me because I’m not a native language speaker of whatever the language is.

Andrew Innes: [00:37:23] Also, we had one licensee who wanted to change the game, you know, not in a huge way, but like they wanted to add this other element to it. And, you know, they were a big company and we let them do it because we thought, “Oh, they must know what they’re doing.” You know, like, they’re a big successful game company. And, you know, fast forward to now, like, we’ve ended our license with them and we’re looking for somebody else in that territory because the game didn’t do great and they didn’t – I think they screwed it up, frankly, so.

Andrew Innes: [00:37:56] You know, Anomia is a super simple, like, very elegant in its simplicity type of game. It’s not a complicated game. So, like, adding more elements, like, doesn’t really do anything to the gameplay or it doesn’t do anything for the gameplay, I should say.

Andrew Innes: [00:38:10] And so, yeah, I’m always surprised, like, you know, the names that people come up with or – and also, you know, one thing that’s super interesting is that like how the North American market is like the, you know, the massive, you know, juggernaut that it is. And then, when you add up all the sales from all the other languages, it’s like, you know, maybe equivalent to like what you’re doing in North America, but actually probably not even half as much. You know, it’s like the North American market is just this monstrous thing. And, yeah.

Mike Blake: [00:38:47] That makes sense. I mean, you know, when I’m doing – when I’m doing an intellectual property appraisal, I’ll absent specific data to the contrary. I’ll often assume that there’s the United States and then there’s sort of the rest of the world that equals the United States market. And, I’ve rarely, if ever, run into trouble with that assumption.

Andrew Innes: [00:39:14] Yeah. I’d say I don’t – I couldn’t really say exactly, but I don’t think what we sell across the rest of the world is, you know, dollars to dollars. Well, also our percentages are different in every territory, so it’s not Apples to Apples, but you know. But I should go look at that unit for unit and see how it compares. That would be pretty interesting.

Mike Blake: [00:39:40] Now, you touched on this a little bit, but it’s such an important point. I want to come back and make it explicit, even at the risk of sounding repetitive. And that is making sure that you’re paid what you’re owed. When you license a property to somebody else, you’re probably not gaining access to their internal accounting systems so you’re having to kind of rely on the kindness of strangers, if you will, or the integrity of the licensee to report revenue correctly and pay you what you’re actually owed.

Andrew Innes: [00:40:13] Yeah.

Mike Blake: [00:40:14] How do you make sure that that’s true? Or, can you, do you just sort of have to trust your partner and hope it works out?

Andrew Innes: [00:40:23] I mean, I think it’s a mixture of, like, you know, we have some language in our contract that says, you know, we can come and look at your books and see, you know, as best as possible. I mean, not to say that if they were really devious, they could probably cook up something to show us that, you know, but – I mean, you know, part of it is just good faith.

Andrew Innes: [00:40:45] In the case of the international licensing, it’s a little bit even trickier because, you know, we’ve certainly gone, you know, two, three or four quarters without getting paid from some companies, and we have to just hound them and, you know, I have a person that helps me with my international licensing. So, they’ve got – you know, one they know if this is a good company, if they’re trustworthy. Like, they’ve got the inside scoop on, like, who’s worth working with and who’s not. So, like, usually when I get a deal to license then I know going in like these people are worthy, you know, because these people that I work with to help me find the international licenses, like, they’re – I mean, the game industry and toy industries, it’s a – I mean, it’s a huge industry, but it’s also, like, it’s like everybody knows everybody, you know, so.

Mike Blake: [00:41:42] Especially in gaming.

Andrew Innes: [00:41:46] Yeah, in gaming. So, you can, you know, you can, as long as you have – like, I wouldn’t be able to do necessarily all these international deals without the folks that basically they’re like sales reps for me. Like, they go and they find and help me maintain those relationships. So, they’re plugged into that whole international network.

Mike Blake: [00:42:09] So, are your licenses exclusive? And, is that what the licensees ultimately wanted, or did you think about multi exclusivity? What’s your exclusivity situation [inaudible]?

Andrew Innes: [00:42:25] They’re typically exclusive. Like, in Europe, it’s a little funny because, like, you know, if you make the German version, then you can sell that across Europe. It’s not like you can only sell it in Germany, but you can only sell the German version, you know. You can’t go make a French version and sell that across Europe too. Like, that’s for the French licensee. So typically, they’re exclusive in a given territory, in a specific territory, and, yeah.

Mike Blake: [00:42:56] Now, have you ever had any kind of dispute with any of your licensees where, you know, it got serious?

Andrew Innes: [00:43:05] Nothing too – nothing too bad. We had – you know, we’ve had some, you know, some kind of gray area stuff, where one company kind of got into bed with another company, and then it wasn’t clear. Like, we’re we still with them or were we with this new company? You know, like, stuff like that. But nothing has gotten particularly bad, you know. Mostly, yeah, yeah, it’s been – we’ve been –

Mike Blake: [00:43:35] And what about the length of your licenses? Do they have a – do they have a finite length? Do they have automatic renewal or are they just perpetual? How does the time frame of your licenses work?

Andrew Innes: [00:43:45] They typically – they’re all different, but they often have some kind of like either a time, like a time frame in which will reconsider the license. I mean, always my approach with this stuff is to give a lot of benefit of the doubt to the business because they know their market and they know – so, like, if they want to – you know, things are going well, like I’m probably going to stay with them. You know, even if like you missed your numbers by a thousand units, but, you know, probably still going to stay with you at least for another term so that you have a chance to, you know – like, you know, I’m not going to pull the plug on someone because they didn’t sell all their units in, like, during COVID or something. You know, there’s like reality, you know. So, you know, there’s ups and there’s down.

Andrew Innes: [00:44:47] But typically there’s either a number. Like, you got to hit this many units. And, you know, you’re over here. If you’re really not hitting your numbers, then okay we’ll move on, but, you know, but we’ll work with you and give you that chance.

Mike Blake: [00:45:07] We’re talking with Andrew Innes and the topic is, Should I license my intellectual property?

Mike Blake: [00:45:14] This probably doesn’t apply to you. But on the other hand, they still have to have instructions on the side of a can of paint that you shouldn’t drink paint. So, I shouldn’t – I guess I shouldn’t assume anything. Are there any issues of liability in terms of somehow, somebody, I don’t know, injures their selves with a card cut or something? Probably, standard boilerplate, but –

Andrew Innes: [00:45:38] Not so far. I mean, you have to get your products tested in the toy industry, especially if they’re being manufactured elsewhere.

Mike Blake: [00:45:47] Right.

Andrew Innes: [00:45:47] You know, make sure there’s no lead. Make sure if they’re small parts, it’s got to have labels for, you know, little kids and, you know, there’s all that stuff. So, all that stuff’s got to happen and all the licensees have to do it, so.

Mike Blake: [00:46:00] And, who’s responsible for that? Do you do that or does the licensee do that? That test.

Andrew Innes: [00:46:07] The licensee typically does it, though – excuse me, I got a phone ringing in the background. Yeah, the licensee typically does it for their territory.

Mike Blake: [00:46:24] Got it. And, do your licenses have the right to sublicense? If they find somebody else who wants to license to them, can they do that, or do all new licenses have to come to you as kind of the mothership?

Andrew Innes: [00:46:37] Yeah. I know there’s no sublicense.

Mike Blake: [00:46:40] Okay. Andrew, we’re getting to the end of our time, and I want to be respectful of your time because I know you’ve got more games to develop. They’re going to be awesome.

Andrew Innes: [00:46:52] [Inaudible].

Mike Blake: [00:46:53] We probably have not covered everything that a listener would have wanted, or maybe we didn’t go into as much depth as they would have liked. If somebody wants to contact you, maybe for a little bit of additional advice to follow up after this podcast, would you be willing to talk to help them? And if so, what’s the best way for them to contact you?

Andrew Innes: [00:47:13] Yeah, sure. I’m always happy to talk about any of this stuff. I guess probably the best way is to just go to our website and use the contact us form. That’ll come to me which and the website is anomiapress.com. It’s A-N-O-M-I-A, P as in Paul, R-E-S-S, .com.

Mike Blake: [00:47:37] That’s going to wrap it up for today’s program. I’d like to thank Andrew Innes so much for sharing his expertise with us.

Mike Blake: [00:47:43] We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next business decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. It helps people find us so that we can help them. If you’d like to engage with me on social media with my Chart of the Day and other content, I am on LinkedIn as myself and @unblakeable on Facebook, Twitter, Clubhouse, and Instagram. Also, check out my new LinkedIn Group, A Group That Doesn’t Suck. Once again, this is Mike Blake. Our sponsor is Brady Ware and company. And, this has been the Decision Vision podcast.

 

Tagged With: Andrew Innes, Anomia, Brady Ware & Company, Decision Vision podcast, Duple, game designer, gaming, intellectual property, Mike Blake

GNFCC Year in Review and Leadership Transition:  An Interview with 2021 Chair Lindsey Petrini and 2022 Chair James Holmes

December 16, 2021 by John Ray

James Holmes
North Fulton Studio
GNFCC Year in Review and Leadership Transition:  An Interview with 2021 Chair Lindsey Petrini and 2022 Chair James Holmes
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James Holmes

GNFCC Year in Review and Leadership Transition:  An Interview with 2021 Chair Lindsey Petrini and 2022 Chair James Holmes (GNFCC 400 Insider, Episode 70)

Lindsey Petrini, 2021 Chair, and James Holmes, 2022 Chair, joined host Kali Boatright to reflect on GNFCC’s accomplishments and challenges of 2021, to look ahead to 2022, including the move to Avalon, and much more. The GNFCC 400 Insider is presented by the Greater North Fulton Chamber of Commerce and produced by the North Fulton studio of Business RadioX®.

Lindsey Petrini, 2021 GNFCC Chair, and Chief Operating Officer, Wellstar North Fulton Hospital

Lindsey Petrini, 2021 GNFCC Chair and Chief Operating Officer, Wellstar North Fulton Hospital

Lindsey Petrini is the Chief Operating Officer of WellStar North Fulton Hospital. WellStar North Fulton Hospital is a 202-bed facility located in Roswell, Georgia.

The hospital is recognized for its accredited cancer program, trauma and primary stroke center designations, and for providing a continuum of services through its centers and programs, including neurosciences, pain management, cardiology, women’s services, rehabilitation, surgical services, and oncology. For more information click here.​

Company website | LinkedIn

James Holmes, 2022 GNFCC Chair and SVP & North Fulton Market President, Truist

James Holmes, 2022 GNFCC Chair and SVP & North Fulton Market President at Truist

James Holmes serves as the Market President for Northeast Atlanta encompassing Gwinnett, North Fulton & Forsyth Counties. James is responsible for overseeing the commercial banking team and integration of all other lines of business such as Wealth Management, Institutional Services, Insurance, Retail, & Capital Markets into the Northeast Atlanta Commercial Banking Group.

His focus is helping privately held corporations and non-profits with annual revenues of $5,000,000 – $75,000,000; by aiding them in areas of Capital Formation, Payment Solutions, and Risk Management. James is experienced in real estate transactions, asset-based lending, equipment financing, and leveraged financing transactions.

BB&T and SunTrust formed Truist with a shared purpose—to inspire and build better lives and communities. With our combined resources, collective passion, and commitment to innovation, we’re creating a better financial experience to help people and businesses achieve more. With 275 years of combined BB&T and SunTrust history,

Truist serves approximately 12 million households with leading market share in many high-growth markets in the country. The company offers a wide range of services including retail, small business and commercial banking; asset management; capital markets; commercial real estate; corporate and institutional banking; insurance; mortgage; payments; specialized lending; and wealth management.

Headquartered in Charlotte, North Carolina, Truist is the sixth-largest commercial bank in the U.S.

Company website | LinkedIn

About GNFCC and The GNFCC 400 Insider

Kali Boatright
Kali Boatright, President and CEO of GNFCC

The GNFCC 400 Insider is presented by the Greater North Fulton Chamber of Commerce (GNFCC) and is hosted by Kali Boatright, President and CEO of GNFCC. The Greater North Fulton Chamber of Commerce is a private, non-profit, member-driven organization comprised of over 1400 business enterprises, civic organizations, educational institutions, and individuals.  Their service area includes Alpharetta, Johns Creek, Milton, Mountain Park, Roswell and Sandy Springs. GNFCC is the leading voice on economic development, business growth and quality of life issues in North Fulton County.

The GNFCC promotes the interests of our members by assuming a leadership role in making North Fulton an excellent place to work, live, play and stay. They provide one voice for all local businesses to influence decision-makers, recommend legislation, and protect the valuable resources that make North Fulton a popular place to live.

For more information on GNFCC and its North Fulton County service area, follow this link or call (770) 993-8806. For more information on GNFCC events, follow this link.

For the complete show archive of GNFCC 400 Insider, go to GNFCC400Insider.com. The GNFCC 400 Insider is produced by John Ray and the North Fulton studio of Business RadioX®.

Tagged With: 400 Insider, Avalon, GNFCC, Greater North Fulton Chamber of Commerce, James Holmes, Kali Boatright, Lindsey Petrini, Truist, Wellstar North Fulton

Miles Young, On Time Supplies, Bronson Lavender, Pinnacle Bank, and Gary Massey, Massey and Company CPA

December 15, 2021 by John Ray

Pinnacle Bank
North Fulton Studio
Miles Young, On Time Supplies, Bronson Lavender, Pinnacle Bank, and Gary Massey, Massey and Company CPA
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Pinnacle Bank

Miles Young, On Time Supplies, Bronson Lavender, Pinnacle Bank, and Gary Massey, Massey and Company CPA (ProfitSense with Bill McDermott, Episode 28)

On this inspiring episode of ProfitSense with Bill McDermott, Miles Young of On Time Supplies shared his story of being compelled to create a solution to the problems he saw in the office supply space and the rewards that come from taking a risk. Bronson Lavender, Senior Vice President with Pinnacle Bank, talked about his passion and calling for helping clients throughout his career in banking. Gary Massey of Massey and Company CPA discussed serving his clients through accounting and tax-related issues, sharing how a bit of preparation saves a lot of work down the road. ProfitSense with Bill McDermott is produced and broadcast by the North Fulton Studio of Business RadioX® in Alpharetta.

Miles Young, CEO and Co-Owner, On Time Supplies

Miles Young, CEO and Co-Owner, On Time Supplies

OnTimeSupplies.com offers top-notch customer service.  We are a leading supplier of discount office supplies with lightning-fast delivery.  Our team is dedicated to helping people just like you, and we feel like it is a privilege to serve you!  We consider it our personal mission to make every customer a reference customer, from the individual home-office buyer to the purchaser of the largest corporate accounts.

Miles has a background in commodities and a decade in sales of software. He saw a need in the office supply industry and started On Time Supplies seventeen years ago.

Miles has a degree from the University of Alabama.

Company website | LinkedIn |  Facebook

Bronson Lavender, Senior Vice President – Market Manager, Pinnacle Bank

Pinnacle Bank
Bronson Lavender, Senior Vice President – Market Manager, Pinnacle Bank

Pinnacle Bank is a Georgia-based bank headquartered in Elberton, Georgia.  It has been locally owned and operated since 1934.   Currently, Pinnacle Bank has approximately $1.85 Billion in Total Assets and has 24 full-service branches across Northeast Georgia to meet the needs of our clients.  Their Vision Statement is to be “The Best Community Bank in Georgia”.

Bronson has been in banking since 1992 and has a degree from University of North Georgia.

Company website | LinkedIn

Gary Massey, Managing Director, Massey and Company CPA

Gary Massey, Managing Director, Massey and Company CPA

At Massey and Company, their team is bright, friendly, and eager to please. Thanks to the team and their guiding principles, they are a different kind of accounting firm. They founded the company in 2013 with these principles which still guide them today:

-Treat people with respect
-Be kind – we are all human
-Make complex issues less stressful
-Charge fair prices

You won’t find stress or drama at their office. Instead, you will find patient, understanding people who sincerely care. All year long.

Gary Massey holds a Bachelor of Arts degree from Brandeis University, Waltham, MA. He also holds both a Masters in Business Administration degree and a Masters in Taxation degree from Fordham University, New York, NY. He is a licensed Certified Public Accountant (CPA). Gary is also a member of the American Institute of Certified Public Accountants. And he is a Certified Tax Representation Consultant.

Gary worked in the tax departments of Ernst & Young, Coopers & Lybrand, and KPMG for 10 years. Gary then transitioned to regional and local CPA firms, specializing in small business and individual tax services. Since 2013, he has been growing Massey and Company CPA, a boutique tax and accounting firm in Atlanta, focused on the needs of small businesses and individuals throughout Georgia.

Gary’s focus includes helping clients with tax problems. This includes representing clients in front of IRS and state agencies to resolve difficult tax issues, including audits, unpaid taxes, liens, levies, penalties, and notices. His work requires negotiation on a wide variety of tax matters, including offers in compromise, installment agreements, currently not collectible status, and penalty abatement.

Gary enjoys reading and spending time with his children and grandchildren. He is married to Chelly, a native of The Netherlands.

Company website | LinkedIn

About ProfitSense and Your Host, Bill McDermott

Bill McDermott
Bill McDermott

ProfitSense with Bill McDermott dives into the stories behind some of Atlanta’s successful businesses and business owners and the professionals that advise them. This show helps local business leaders get the word out about the important work they’re doing to serve their market, their community and their profession. The show is presented by McDermott Financial Solutions. McDermott Financial helps business owners improve cash flow and profitability, find financing, break through barriers to expansion and financially prepare to exit their business. The show archive can be found at profitsenseradio.com.

Bill McDermott is the Founder and CEO of McDermott Financial Solutions. When business owners want to increase their profitability, they don’t have the expertise to know where to start or what to do. Bill leverages his knowledge and relationships from 32 years as a banker to identify the hurdles getting in the way and create a plan to deliver profitability they never thought possible.

Bill currently serves as Treasurer for the Atlanta Executive Forum and has held previous positions as a board member for the Kennesaw State University Entrepreneurship Center and Gwinnett Habitat for Humanity and Treasurer for CEO NetWeavers. Bill is a graduate of Wake Forest University and he and his wife, Martha have called Atlanta home for over 40 years. Outside of work, Bill enjoys golf, traveling, and gardening.

Connect with Bill on LinkedIn and Twitter and follow McDermott Financial Solutions on LinkedIn.

Tagged With: Accounting, banking, Bill McDermott, Bronson Lavender, Gary Massey, Massey and Company CPA, Miles Young, office supplies, On Time Supplies, Pinnacle bank, ProfitSense, The Profitability Coach

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