Business RadioX ®

The Importance of Talent Development and Custom Solutions for Business Growth, with Lori Fancher, TrainingPros

by

The Importance of Talent Development and Custom Solutions for Business Growth, with Lori Fancher, TrainingPros  North Fulton Business Radio, Episode 721)

Lori Fancher, Relationship Manager with TrainingPros, joined host John Ray to discuss the significance of finding the right talent at the right time for businesses. Lori shared her passion for lifelong learning and human resource development, highlighting how they align with her current role at TrainingPros. She focused on the shifting landscape of the corporate world due to COVID-19 and the evolution of gig work as an accommodating solution. Lori outlined how TrainingPros helps leaders manage their project loads and how she has seen a rewarding transition of contract employees into permanent roles within companies.

The discussion also covered Lori’s award-winning project with Synovus Bank as well as an introduction to the Cana Foundation, a non-profit supporting leadership development and personal growth. They concluded by emphasizing the importance of flexibility, coherence with corporate goals, and how rigorous identification of the right talent forms the foundation of organizational success.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

TrainingPros

For more than 25 years, TrainingPros has served the training, eLearning, and technical writing communities by providing qualified learning and development (L&D) consultants to clients on a contract basis. In addition to staffing services, TrainingPros provides custom eLearning and instructor-led training development for companies through managed services.

The company has relationship managers in locations throughout the United States to serve both clients and consultants. TrainingPros is certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council.

When learning leaders have more projects than people, TrainingPros can provide the right L&D consultants to start their projects with confidence.

Company website | LinkedIn | Facebook | YouTube

Lori Fancher, PhD, Relationship Manager, TrainingPros

Lori Fancher, PhD, Relationship Manager, TrainingPros

Lori Fancher, PhD, is a relationship manager at TrainingPros, Lori guides talent development consultants, leaders and executives in the selection and placement of expert contract-based staff to realize strategic business results. Her background working with operations and human resources leaders spans multiple industries, including health care, insurance, retail, transportation, and banking. Having been a client of TrainingPros in the past, Lori is well acquainted with the firm and its mission.

Bringing over 18 years of experience as a consultant and a leader in the enterprise learning and design industry, Lori has advised clients in achieving strategic imperatives by maximizing capabilities and improving the performance of large companies. She also has a combined 10 years of business research and consulting experience in talent and organization development (OD), HR metrics and strategy, internal capabilities and organizational culture.

Lori earned a bachelor’s and a master’s degree, and holds a doctorate, in human resource development and OD from Georgia State University. She is a member of the Association for Talent Development, is certified in CCI DISC and Uniquely You from Arrow Coaching+ (formally Christian Coaching Institute) and is a Hogan Leadership Coach by Hogan Assessment Systems.

LinkedIn

Questions and Topics in this Interview:

  • 01:19 Guest Introduction: Lori Fancher from TrainingPros
  • 01:50 Lori’s Passion for Human Resource Development
  • 03:34 The Role of Learning in Organizational Development
  • 04:36 Lori’s Journey to TrainingPros
  • 06:02 Understanding the Role of a Relationship Manager
  • 08:01 Trends in Talent Development and the Impact of COVID-19
  • 11:16 The Rise of Gig Workers and Advice for New Gig Workers
  • 14:50 Understanding the Business of Contracting
  • 15:34 The Importance of Marketing and Branding Yourself
  • 15:48 The Role of TrainingPros in Your Business
  • 16:11 Addressing the Challenges of Leadership Development
  • 17:05 The Art and Science Behind Successful Training
  • 17:27 The Role of TrainingPros in Project Prioritization
  • 18:11 The Impact of TrainingPros on Organizational Transformation
  • 18:30 Celebrating Success: The Synovus Project
  • 20:44 The Cana Foundation: A Nonprofit Initiative
  • 23:57 The Success Stories of TrainingPros
  • 26:14 The Versatility of TrainingPros Across Industries

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

TRANSCRIPT

[00:00:00] From the business radio X studio inside Renasant bank, the bank that specializes in understanding you it’s time for north Fulton business radio.
[00:00:17] John Ray: Hello again everyone. And welcome to another edition of North Fulton Business Radio. I’m John Ray and folks, we are broadcasting from inside Renasant bank in beautiful Alpharetta. And if you’re looking for a bank that’s big enough to handle pretty much any need you can throw at them. But they’re small enough to deliver their services in a personal way on, and I know this myself because I work with them. Renasant bank is your choice. At least I think, and again, know this personally. Here’s what I would tell you about them. And maybe the way to test, go to Renasant bank.com.
[00:00:55] John Ray: Find one of their local offices and give them a call. See if a live person answers the phone. They will. And imagine that for a, in the banking world today, that’s just the way they do their business. And it’s indicative of wait, what happens if you become a Renasant customer.
[00:01:13] John Ray: Renasant bank, understanding you, member FDIC.
[00:01:19] John Ray: And now want to welcome Lori Fancher. Lori is a relationship manager with TrainingPros. Lori, welcome.
[00:01:25] Lori Fancher: Thank you so much. I really appreciate it.
[00:01:27] John Ray: Yeah. Delighted to have you here. Let’s talk about you and your work, how’re you serving folks out there.
[00:01:33] Lori Fancher: Yeah. So I’m helping people find the right talent at the right time to get their training projects done.
[00:01:40] John Ray: Oh, nobody needs that these days.
[00:01:41] John Ray: Right? Everybody needs that. Okay. This is a timely interview. Glad to have you here. Let’s talk about your journey and what makes you passionate about human resource development, organizational development. Whatever you want to call it. That’s your world. What makes you passionate about that work?
[00:02:05] Lori Fancher: Sure.
[00:02:05] Lori Fancher: So I’m a lifelong learner. I’m an achiever too. And I’m a connector according to StrengthsFinder. Anyway. And so it lines up perfectly with where I am today. The journey for me started out with, I got involved a little bit in corporate and having an opportunity to train others. And my love of learning led me to pursue how to do that better and how to help learners learn what they need to do to be successful on the job. And at throughout that journey. What I realized is that. Sometimes training.
[00:02:37] Lori Fancher: Isn’t the answer. And if training is not the answer, then what. Can be the answer. And what role does organization two organizations play? And helping people learn and grow. So that led me down the path of pursuing my education and human resource development, which is really focused on organizational development. Training and learning and career development. That’s how we get our people.
[00:03:05] Lori Fancher: That’s how we keep our people.
[00:03:06] John Ray: Yeah, for sure. I want to come back to what you said about training there in a minute, but you’ve got a PhD in human resource development and organizational development now. My bride is a. PhD and I know what it takes to get a PhD in any. Discipline. So that reveals some passion that you have about your work. Talk about that passion.
[00:03:34] Lori Fancher: Yeah.
[00:03:34] Lori Fancher: So when you look at learning and you look at what help, what, how do we learn? We have to, we learn from our environment. We learn from other people that are modeled around us at work. We learn from our leaders. We learn from our colleagues. Exposure to resources, right? It’s very complex.
[00:03:49] Lori Fancher: The discipline itself has a lot of other disciplines involved in there. And so I pursued the PhD to be able to have credibility. And helping organizations at that highest level understand. If we want to create corporate learning. If we want to operate corporately corporate, it means. We are. Yeah. That’s many, that’s the collective operating as the individual. How do you take all these people? Learn differently and they pursue work differently. And get them to all align and operate corporately as an individual. And I loved that.
[00:04:27] Lori Fancher: So that’s why I pursued the PhD.
[00:04:31] John Ray: Wow. What. What a great testimony for that. You’re at TrainingPros. I don’t want to talk about your work with TrainingPros, but talk about your journey prior to TrainingPros. Yeah, I
[00:04:42] Lori Fancher: was the client. Okay. So I’ve been, and I was a consultant. So consulting in this space and then going in and out of corporate in my corporate roles, I was responsible for bringing in the right people to help me on these projects. anD use trading pros for a lot of that time training process has been around for 26 years. And had a relationship with them maybe 20 at 24 years ago.
[00:05:04] Lori Fancher: Okay. I’m working with them and they’ve provided me with the, as a client. The ability to find just the right person at the right time.
[00:05:13] John Ray: And for those that don’t know TrainingPros let’s give them a little overview there.
[00:05:17] Lori Fancher: Yeah. So TrainingProsos was started. 26 years ago by Steve Kapaun. He had. I was working at IBM through Accenture and had a need to find an instructional designer to help him with his projects. And didn’t know where to go.
[00:05:30] Lori Fancher: Couldn’t find the the right kind of talent. So we started TrainingPros fast forward, 23 years and his right-hand person, Leighanne Lankford took over the company as president, when Steve retired. And we became a women owned. We bank diversity supplier, still serving. Out of Atlanta, which is home base.
[00:05:51] Lori Fancher: Awesome. And then have grown into 11 major markets. Is it serving the country nationwide now? COVID really changed a lot of things for us to, in a good way.
[00:06:00] John Ray: Yeah. Yeah. So you, your role at TrainingPros, you’re a relationship manager there. Explain what your role is that what that means?
[00:06:09] Lori Fancher: Yes, absolutely.
[00:06:10] Lori Fancher: So relationship manager means I’m meeting with clients. I’m bringing in new clients, I’m meeting with existing clients. Because I have been in this space as a practitioner for a long time serving corporate. And I’ve been a client. I’m able to. Meet them where they are. In their process of implementing all of their L and D projects.
[00:06:32] John Ray: L & D being for those that don’t know, what’s L and D
[00:06:36] Lori Fancher: learning and development projects.
[00:06:37] Lori Fancher: Okay. And organizational development projects. I understand the full life cycle behind both of those. So at any given point in time, connecting with them on where they’re at. And in order to help them complete those successfully. Providing them at the right talent at the right time.
[00:06:54] John Ray: Yeah. Correct me if I’m wrong, but what I think I hear you saying is that it’s one thing to staff the position. It’s another thing to create the environment to make help that person be successful in the position. Is that what we’re talking about here?
[00:07:08] Lori Fancher: Yeah, absolutely. I’m glad you brought that up because. I’m focused on contract.
[00:07:13] Lori Fancher: First of all, if I mentioned that already, but contract staffing is what I do the most of. Okay. And so when you are recognizing the need, what I’m looking for is not the person that can just meet the immediate need. But the person that can come into the organization knowing what’s ahead. And knowing what’s required in terms of skillsets. Throughout the full life cycle of that project, having been there. I’m able to find the right person. To come in and see it all the way through if necessary.
[00:07:41] Lori Fancher: So not meeting the immediate need, but it potentially the future needs as well.
[00:07:45] John Ray: Got it. Folks were here. Speaking with Lori Fancher. Lori is a relationship manager. With TrainingPros Give us an overview of what talent development looks like in the corporate world these days.
[00:08:01] Lori Fancher: Yeah, so talent development boy. We’ve really been through it, like a lot of other functions within the organization through COVID. Now I just came on board at, in this role with TrainingPros three and a half years ago. I Can speak to the last three and a half years, which were pretty tumultuous, right. COVID with the advent of COVID and then the move. The immediate move. From onsite workers to remote workers. What do you do? How can you continue to keep those folks engaged? And the work.
[00:08:30] Lori Fancher: And how do you connect with them? Providing the right learning and the training for the managers who need to now manage remote workers versus onsite. It created a whole slew of training and learning opportunities for everyone. At the same time, we also had the concerns and the. Voices from the community, the raise in awareness around DEI. So how do we get leadership? Involved and help them provide, help them be developed and have those opportunities to understand what does this mean for my organization, my people, and how do I lead differently as a result? Of COVID of DEI, remote workers, very difficult times. And so yeah, seeing a lot of changes in the talent development space as a result of that.
[00:09:17] John Ray: Yeah. And.
[00:09:19] John Ray: Particularly given the. I guess the mentality of people that are out there, the workforce, right? That’s another aspect of this. That creates some turbulence, if you will.
[00:09:33] Lori Fancher: Yeah, absolutely. If you think about the Def the pure definition of work, we were made to work. We were born to work.
[00:09:40] Lori Fancher: I tell my kids this and they don’t like to hear it.
[00:09:44] Lori Fancher: Yeah, i. I get that, but we were made to work and your definition of work isn’t about doing something to make money. It’s about pursuit of purpose. That’s to me at the root of what work is about. And corporate is a place to go and try out. That work, that pursuit of purpose, but corporate also has corporately operating as an individual, their own purpose, and that alignment between the two. Is Is really tricky.
[00:10:14] John Ray: Yeah. Yeah, for sure. So any particular trends that you’re seeing in Staffing and L and D staffing in particular.
[00:10:25] Lori Fancher: Yeah, absolutely.
[00:10:26] Lori Fancher: So when it comes to L and D staffing what I have seen as of recent is a little bit of anxiety about whether we’re in a recession, whether we’re not in a recession. And a need to re. Usually when we go through these kinds of challenges, economic challenges, we see training functions. Cut. That’s one of the first places to cut.
[00:10:46] Lori Fancher: And so I’ve got a lot of people who are clients, a lot of people who had permanent. Positions in talent development who are now looking again as contractors. This is the ebb and flow of our world. And the folks I work with within a three-year time period have either been consultants and clients or clients.
[00:11:02] Lori Fancher: So we’ve got this revolving. At the cycle of. Folks who are coming in and out of these permanent roles. As adjustments are made in the economy and anxiety is addressed. Yeah.
[00:11:14] John Ray: So the.
[00:11:16] John Ray: The
[00:11:18] John Ray: whole issue of gig workers. And we’re. We read a lot about that, about the rise in gig workers. What’s your perspective. On that. And what the trends are there?
[00:11:31] Lori Fancher: Yeah, I think the COVID really opened the door to. Allow workers to have flexibility in their lives. To be able to work wherever they want to work from. And now we’re seeing that change with a call to return to the office.
[00:11:46] Lori Fancher: And a lot of folks are bucking that they don’t want to return to the office. And so in. I think the last thing that I read on the gig economy, there was a government report out that said that 2.1 million new gig workers were introduced to the market. And 2020. Which makes sense, and then in 2021 net another 2 million work gig workers at it.
[00:12:11] Lori Fancher: So is continued growth, right? People want freedom to be able to work at wherever they, they want to be and have flexibility to take care of young ones or elderly, or, just have that work-life balance.
[00:12:23] John Ray: What advice would you give to a gig worker. That’s a, will that newly minted. In with the, It’s coming out with that. Coming out of corporate and they’re leaving that shelter, if you will. What advice do you give someone that’s new to working in that way?
[00:12:42] Lori Fancher: I like to talk to him about what they liked the most about their permanent roles. And understand the differences between that and gig work, because when you’re an independent contractor, you have to be careful. And an understanding that you don’t really you’re leaving the structure of corporate. And you’re going for the freedom.
[00:13:00] Lori Fancher: So embrace the freedom. If that’s really what you want. That means flexibility and not falling back into the constraints of permanent work, because that causes legal. Legal implications. When you act, when you work as a contractor, but you, your employer treats you as an employee. So being careful that first of all, and then making sure that that freedom is really what they want.
[00:13:25] Lori Fancher: They’re not going to be climbing the corporate ladder. They’re on their own. And then there’s the ebb and the flow. The cashflow. Yeah. The month to month and what that looks like and the vulnerability there. And the sacrifices and the trade-off. Where are you financially? Are you ready to make a decision like this?
[00:13:41] Lori Fancher: What are your career goals? How does this help you achieve your career goals? A lot of people will step into the gig economy or the contract role because they want to experience new and different and innovative ways. Of doing the work of learning an out and out. Of learning and development. Can’t necessarily experience that as much in the corporate world, because there’s a prescribed way of doing things.
[00:14:03] Lori Fancher: So there’s a trade off there.
[00:14:05] John Ray: Do you find that Individuals step out into the gig. Gig. World or the gig worker. Environment. Maybe a little too. Quickly because they. Their first client, if you will, is their ex employer, right? And That they step into it thinking it’s ready. Made.
[00:14:27] John Ray: And maybe they don’t. Do what they need to do to understand what this new. Way of working. Is going to look like for them. Do you find that.
[00:14:40] Lori Fancher: Yeah, I do. It is ready and easy. Go back. The contract with your employer? Yeah. Yeah, walking those fine lines between being a contractor again in our permanent employees. Super important on both ends. The person contracting you and for yourself, right? And yeah, understanding that it. It’s temporary.
[00:14:58] Lori Fancher: It could be temporary. And you are in a more vulnerable place as a
[00:15:03] John Ray: result. Yeah. And you are in business now. It’s the business of you, right? There’s a book with that title. It’s the business of you. You have to think about that way, right?
[00:15:13] Lori Fancher: Yeah, because when that consistent. Permanent employer turns around and asks you to come back as a contractor.
[00:15:19] Lori Fancher: When that work ends, what do you do next? Yeah. How do you set up your own business? What kind of people can come into your world and accountant to finance person that can help you get set up in that business? And I’ve also found even a lawyer can help you with that as well. And then marketing.
[00:15:35] Lori Fancher: How do you market and brand yourself?
[00:15:36] John Ray: Lots of issues to think about Lori Fincher’s with us folks. Certainly can help us think about those issues and Lori. Is a relationship manager with TrainingPros. Let’s talk a little bit more specifically about your work.
[00:15:51] John Ray: How do I know when I need to call Lori? What problems. I am out encountering in my organization that made me think I need your help.
[00:16:01] Lori Fancher: Yeah, too many projects and not enough people.
[00:16:06] John Ray: Yeah. There’s plenty of that going on.
[00:16:08] Lori Fancher: And then not having the expertise to really follow through. Once you’ve got the budget to make a difference in the organization with a project like leadership development. That’s a big, huge expense, not just in providing the training. But in also taking leaders out of their day to day.
[00:16:26] Lori Fancher: So losing productivity, losing. Potentially during that time some opportunity in the market to be able to go out and learn so that you can come back and do more and better. There’s a big expense to training every time. So when you get that big budget or when you don’t, when you have a budget to do something right, How do you make sure that what you are doing and what you are teaching and what you were helping your leaders understand and learn? Is something that’s going to help the business move forward.
[00:16:56] Lori Fancher: There’s an art to that. And a lot of folks that were SMEEs and subject matter experts. Have understood the art and stepped into the ability to train right there. There. The expert and what they know, and they’re going to go train on it, but there’s also a science behind it, too. So we find the people that have both the art and the science. Behind the ability to make training successful.
[00:17:18] John Ray: Do you help someone – you’ve mentioned having too many projects, not enough people. Do you help
[00:17:25] John Ray: business owner leader, team leader in a big organization, prioritize those projects based on the availability of people. You get down in that kind of. depth with clients?
[00:17:38] Lori Fancher: Yeah, we can. So the roles that we provide for the contract roles that we provide are not just instructional design, which is mainly what I’ve been talking about. But we provide everything that touches training.
[00:17:50] Lori Fancher: So if you need that training schedule or that training coordinator or someone who’s a program manager. Project manager. Tech writer, even a content developer. You X person. We have, we provide all of those different roles that touch training, change management and ODI included because oftentimes. When a company is undergoing a transformation. There’s a huge training learning component to that.
[00:18:16] Lori Fancher: Of course. And it’s inevitable that occurs and we’re ready when that does. So organizational development people and change management, people are also roles that we provide.
[00:18:26] John Ray: Great work. So you. Have won an award. Alongside your client. Synovus. That’s a small little out of the way bank we’ve heard of.
[00:18:38] John Ray: But actually quite well managed and well known bank. I headquartered here in Georgia. So what talk about. That project. That led to this award.
[00:18:51] Lori Fancher: Yeah. So Synovus reached out to me because they had received a an agreement from their top C level suite to be able to provide some new leadership training. They saw a surge and some of their old some of the leaders who had been around for a long time were leaving, moving on and they had a large group of new leaders they needed to help get settled in.
[00:19:13] Lori Fancher: They also had some changes going on at Synovus and so they were looking for the ideal solution for their learning and that they got this budget. So what do we do? They had some off the shelf programs, Blanchard, Covey, some of the other big wigs in the space. They had some of their training components, but really we’re trying to understand how do we put this together?
[00:19:32] Lori Fancher: Something that means that’s customized for Synovis. Customized learning solutions is what we do at TrainingPros. There’s nothing off the shelf. So we take what’s existing or we create new and we make a customized. So that process throughout that process, it. Took us a little bit of time to find the right person. Because in the beginning, they didn’t really know what they needed. They were sending them different candidates and exploring various roles and places in the in the project where they would need the most need and help based on who they had in their current team. And the gaps, we were able to find a person that came in that allowed them to create a learning solution.
[00:20:10] Lori Fancher: That was award-winning. It had war award-winning features to it. It had done some things. To leverage digital assets and provide learning tools to leaders on an ongoing basis. So it wasn’t a once and done. They had people that went through the training who would come back and facilitate to other leaders.
[00:20:27] Lori Fancher: So leaders, teaching leaders. Platinum award at the end, recognized by C-suite. They did a lot of things. And they want a Brandon Hall award as a result. So we’re pretty proud of
[00:20:36] Lori Fancher: that.
[00:20:37] John Ray: Wow. You should be that’s. Congratulations on that work. That’s fantastic. Let’s
[00:20:42] John Ray: Switch gears here.
[00:20:44] John Ray: And talk about another little piece of your world, which is a nonprofit that you. We’re and I think your husband too, we were talking about before we came on the year. So shout out to him. A nonprofit, the two that the two of you are driving.
[00:21:00] Lori Fancher: Yeah, my husband’s an entrepreneur at heart. He also works for another large bank. We haven’t talked about, but anyway he had experience in creating a workspace.
[00:21:11] Lori Fancher: Like I think we work throwing a brain. Brand out there. A building where people could come and explore their themselves, their skillsets, their talents, and help them grow their business. And provide all the support to be able to do that. Then COVID hit so that wasn’t going to be an option.
[00:21:28] Lori Fancher: People weren’t going into a building. So we created an opportunity to have people go out and be immersed in the community of need. And use their talents and gifts and offer those up to folks who don’t have access or couldn’t afford it. And the way that we did this is we took a team of dentists out to Costa Rica. To a lodge that we own with several other partners out there to do mission related work. And we served a village of 300 people. We had clients and our connections provide other materials, products, resources. And we gave those out to the individuals to like eyewear so that they could see better. While they were getting also dental care. And it was fabulous. So rewarding.
[00:22:12] Lori Fancher: We learned a lot and our ability to do that. The dentist and the dental team learned a lot in our ability to do that. And so we wanted to continue to do this again. So we created con a foundation to provide those opportunities.
[00:22:27] John Ray: How do folks plug in to Cana foundation? Talk about that. How do. You did this. Big project in Costa Rica gets where does that go and who should be in touch with you?
[00:22:39] Lori Fancher: Yeah. So folks who are want to I’ll just throw this out there. Do leadership development. Bring their leaders to a place where they can serve others. Learn more about themselves, about who they are as leaders as well as be able to give back.
[00:22:55] Lori Fancher: We do some of that already. At the lodge and Costa Rica. Anyone who wants to. He wants to be able to take their, I’ve got some hairdressers and some other folks that I know that are going out next. To provide resources and help to, for women who are underprivileged there, Costa Rica. Prostitution is legalized.
[00:23:17] Lori Fancher: So it’s a very different environment for a woman who maybe is limited on their work opportunities in terms of being able to speak English and being able to serve in and. A better industry in a better environment. And so they’re going out there to this team of hairdressers is going out there next to be able to.
[00:23:37] Lori Fancher: mAke these women feel more professional and better about themselves.
[00:23:40] John Ray: Yeah. Yeah. But you don’t have to necessarily be. In a industry like the dental end. Practice where there’s a specific service you can offer.
[00:23:52] Lori Fancher: No, you don’t. Okay. You can do.
[00:23:55] John Ray: Yes. Okay. Awesome. So back to your work with TrainingPros let’s talk about. First of all the success story you don’t have to mention any names, but just one that you’ve already talked about Synovus, but talk about a success story that stands out that helps illustrate the great work you do.
[00:24:14] Lori Fancher:
[00:24:14] Lori Fancher: There’s a lot of success stories. I would say the consistency across those success stories are the people that are hired permanently. They were such a good fit as a contractor that they ended up staying permanently. I would define that as a success story. For example, I’ve got a a client that Only hires contract first, they bring them in and try them out.
[00:24:35] Lori Fancher: And then to see whether or not they’re a good fit for their team. And I’ve been able to provide them. I think the number is 70 to 80% of the time. Those folks who they then hire permanently. Wow. Pretty darn good.
[00:24:50] John Ray: I was
[00:24:50] John Ray: going to say that sounds terrific.
[00:24:53] Lori Fancher: Yeah. So those are the real success stories.
[00:24:56] Lori Fancher: We had another real quick, one other one in New York. So New York had an opening there. Airport. Where they needed to have someone come in and. They had a transformation. The airport was old and outdated and they needed to update the airport. One of the terminals in the airport. And they wanted it to be new and different and welcoming, and they wanted to provide learning to all of the airport staff and all the airport vendors to make a difference for passage, for people traveling through like you and I. And they wanted a trainer who could come in New York that lived in New York that could speak Spanish that had experience in transportation. That also had a background in adult learning that had taught how to understand or talk taught in projects of cultural transformation and knew how to connect the dots for people that were undergoing it. That’s a unicorn. And we were able to find somebody and they won awards for that terminal. Or the experience now of passengers traveling through that terminal.
[00:25:52] Lori Fancher: So that was pretty, it was pretty impressive.
[00:25:55] John Ray: That’s quite impressive. Apps. Absolutely.
[00:25:58] John Ray: Let’s you talked about. The types of the situation that an organization finds itself in where they have. Too many projects, not enough people that’s really the driver. For you and they need to be in touch with you. Are there any particular industries that you work with that are you’re more apt to be helpful on than others or. You will work across the board.
[00:26:25] Lori Fancher: I work across the board. I work a lot with financial institutions. And banks.
[00:26:30] Lori Fancher: I work with transportation. I work with retail. I work with healthcare a lot. Those are some of my more recent telecommunications. Those are some of my more recent clients. But yeah, across the board.
[00:26:41] John Ray: Okay. Okay. Awesome. Lori, this has been great. And I can’t imagine there aren’t some folks that hearing your success and the great work you do.
[00:26:50] John Ray: And by the way, congratulations on that work. Wouldn’t want to be in touch, so let’s tell them how they can
[00:26:55] John Ray: do that.
[00:26:55] Lori Fancher: Thank you. Yes. Of course, LinkedIn LinkedIn, Lori Fancher on LinkedIn and then Lori dot Fancher. At TrainingPros. Dot com.
[00:27:05] John Ray: Terrific. Lori Fancher with TrainingPros, Lori, thanks again for coming in.
[00:27:11] John Ray: We appreciate you and your work and keep it up.
[00:27:13] Lori Fancher: Absolutely. My pleasure. Thanks John.
[00:27:17] John Ray: Hey folks, just a quick thought for you. If you’re as we’re recording this show here at the end of November, 2023, and as the year winds down. You start to think about how you can improve your business for the coming year.
[00:27:32] John Ray: If your administrative tasks are driving you nuts, they’re piled higher. Then you are if you’re bookkeeping and accounting is a mess. That’s weighing on you and stealing the joy from your business. Office Angels can help restore that joy. And they do that with a whole team of angels that fly in, get that work done and fly out and they do it on an ongoing or as needed basis. So where the it’s administrative task, bookkeeping, marketing presentations they do all that kind of work. So you can spend time on the folks that really drive your business, which are your employees and your clients. So give them a call.
[00:28:13] John Ray: It’s 6 7 8 5 2 8 0 5 0 0 and let, them know we sent you a, you can go to office angels dot.us if you’re shy, but just give them a call, explain what your problem is. And. I think they’re the folks for you. And I think that because they are the folks from me, they do. They helped me in my business and I couldn’t do my business without them.
[00:28:35] John Ray: So give them a call. You’ll be glad you did.
[00:28:39] John Ray: And a couple of things as we wrap up here I’ve got a book coming out in mid December, 2023. If you’re listening to this show after that, then the book’s out. But it’s for solo small professional services providers. If you’re having trouble with business development or your pricing issues like that’s what this book addresses.
[00:28:58] John Ray: It’s called The Generosity Mindset Method for Business Success. Raise Your Confidence, Your Value and Your Prices. Go to, to go to the generosity mindset.com to learn more. Either sign up for updates or learn how to the book being on when you’re listening to this show. And I want to thank you,
[00:29:17] John Ray: our listener. You have wow. Continue to support us over the years. This is show number. 722 or something like that. And we, we have, wow. It’s hard to believe we have gone down the journey we have gone, but it’s been because of you in the support you have given us. You continue to like us on social media.
[00:29:37] John Ray: We appreciate that North Fulton BRX on all the major platforms. But you also share the show and thank you for that. Please continue to do that. If you’ve heard something here that makes you think I know somebody that needs to hear from Lori. And the great work she does. Please share the show or in for any of our business leaders. That we have that helps. Us help them. In their work. It also helps us fulfill our mission to be the voice of business. In the north Fulton region. So for my guests, Lori Fancher John Ray. Join us next time here on north Fulton business radio.

 

Randy Hain, Serviam Partners and Author of Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life

by

Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life  North Fulton Business Radio, Episode 720)

In this episode of North Fulton Business Radio, host John Ray welcomed back Randy Hain, an executive coach, leadership consultant, prolific author, and the owner of Serviam Partners.  John and Randy discussed Randy’s latest book, Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life.

It’s not a business book per se, Randy explained, but it provides invaluable insights for business leaders dealing with real-life issues and overcoming adversity. They also delved into Randy’s journey away from workaholic tendencies, and the importance of living an integrated life with set priorities. Randy related a moving anecdote from his book, touching on the recognition and honoring of human loss, and much more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Serviam Partners

Serviam performs executive coaching and leadership consulting work for individual business leaders, teams, and companies. Serviam Partners blends deep experience, refreshing candor, and strong values into their consulting/coaching offerings.

They offer executive and career coaching, and leadership development.

Company website | LinkedIn | YouTube

Founder and President, Serviam Partners, and Author of Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life 

Randy Hain, Founder and President, Serviam Partners, and Author of Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life

Randy Hain is the founder and president of Serviam Partners and the co-founder of the Leadership Foundry. With a successful 30-year career in senior leadership roles, corporate talent, and executive search, he is a sought-after executive coach for senior leaders at some of the best-known companies in the U.S. who are seeking candid and expert guidance on how to identify and overcome obstacles to their success or develop new leadership skills.

He is also an expert at onboarding and cultural assimilation for senior leaders, as well as helping senior leadership teams improve trust, collaboration, and candid communication. Randy also offers consulting/coaching for companies, teams and individual business leaders looking to develop more authentic and effective business relationships both inside and outside their organizations. His deep expertise in business relationships is a true area of differentiation for him and Serviam Partners. He is an active community leader and serves on the boards of the causes he cares about most. Randy has earned a reputation as a creative business partner and generous thought leader through his books, articles and speaking engagements.

Randy is the award-winning author of nine books, including Essential Wisdom for Leaders of Every Generation, Something More: The Professional’s Pursuit of a Meaningful Life, LANDED! Proven Job Search Strategies for Today’s Professional and Special Children, and Blessed Fathers: Encouragement for Fathers of Children with Special Needs.

Randy’s latest book is Being Fully Present: True Stories of Epiphanies and Powerful Lessons from Everyday Life, what he called the “accidental” book.

Randy is passionate about promoting opportunities for adults with autism in the workplace. He is also a board member of Growing Leaders, an international non-profit focused on developing leadership and character in young people, and an advisory board member for the Brock School of Business at Samford University. Randy is a frequent presenter to the students of the business school at Samford University and is a 1989 graduate of the University of Georgia.

He has been married for over 25 years and has two sons.

LinkedIn | Instagram

Questions and Topics in this Interview:

  • 01:14 Meet Randy Hain: Serviam Partners
  • 01:29 Randy’s Personal and Professional Journey
  • 01:58 The Power of Being Fully Present
  • 03:17 The Unexpected Book: Mining for Gold in Life’s Moments
  • 04:31 The Importance of Journaling and Reflection
  • 05:23 The Power of Presence in Business and Life
  • 08:17 The Impact of Personal Stories
  • 14:27 The Struggle with Workaholism
  • 14:29 The Power of Patience and Relationship
  • 20:50 The Importance of Self-Care and Balance
  • 22:17 Mining for Gold: Finding Value in Every Encounter
  • 28:58 Conclusion and Final Thoughts

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

TRANSCRIPT

Live from the Business Radio X studio inside Renasant Bank. The bank that specializes in understanding you. It’s time for North Fulton Business Radio.
[00:00:21] John Ray: And hello again everyone. Welcome to another edition of North Fulton Business Radio. I’m John Ray and we are broadcasting as usual folks from inside Renasant Bank in beautiful Alpharetta. And if you are looking for a bank that’s big enough to handle pretty much any need you can throw at them, But they’re small enough to deliver their services in a personal way.
[00:00:42] John Ray: I think Renasant has that magic combination. At least that’s what I experienced from my own work with them and the clients I work with. So if that’s what you’re looking for, go to Renasantbank.com and find one of their local offices. And give them a call. I think you’ll be glad you did. And guess what?
[00:01:01] John Ray: When you call them, they actually answer their own phone. Imagine that antiquated piece of courtesy, Renasant bank, understanding you member FDIC. And now one welcome back. Randy Hain. Randy is with Serviam Partners. Randy, welcome back.
[00:01:18] Randy Hain: John, thanks for having me back.
[00:01:19] John Ray: Yeah. Great friend of our show. Let’s talk about you and for those that don’t know you, how you’re serving folks out there in your practice.
[00:01:28] Randy Hain: Thanks, John. First and foremost, I’m a husband and a father. I’ve got two adult sons, been married to Sandra for 29 years. And I am an executive coach and a leadership consultant, and I own a company called Serviam Partners. And I work with the Fortune 5,000 coaching senior leaders and their teams.
[00:01:46] Randy Hain: And I’m a co-founder of another business called The Leadership Foundry. And we work with large groups of leaders for global companies and write books and try to serve the community as as often as I can.
[00:01:57] John Ray: In a lot of different ways. And you, we’ve had you on a couple of times now, maybe this is the third time to talk about some of your books and we’re here to talk about your latest one, which is called “Being Fully Present True Stories of Epiphanies and Powerful Lessons From Everyday Life “Folks, I’ve had a chance to dip into this book and it’s really terrific and I suggest you get it, but we’re going to give you some reasons why, as we have this discussion.
[00:02:24] John Ray: This is really not a business book per se. Let’s talk about that.
[00:02:30] Randy Hain: It’s not. I am a businessperson in the book, dealing with real life situations. And I wrote the book through the prism of stories. All these stories and things that have happened to me over the last 20 to 30 years, often involving my faith and family, but definitely not a, if you’re looking for a book on leadership, but if you’re looking for a book for how leaders deal with real issues and situations and how do you overcome adversity, I think the book is perfectly suited for that.
[00:02:57] John Ray Well, it’s a, I will say, having been through the book, it’s a book that is A business book in the sense. It’s about a business person navigating the world and your faith in that world. Yes. Yeah. Because there is a specific business question I want to ask you here in just a little bit but why did you go in this direction? What led you this way?
[00:03:17] Randy Hain: It’s funny.
[00:03:18] Randy Hain: This book is actually an accidental book. I was working on a follow-up to my 2021 book, Essential Wisdom For Leaders Of Every Generation that comes out next spring. And over the summer, I was going through some of my old journals. I’m a, prolific journal guy.
[00:03:34] Randy Hain: I journal every day and I’ve got 24 journals that I’ve filled up over the last 20 years. And I often write down things that are going on in my life, things that have happened to me. I’m a very reflective person and as I get older I get more like that. And I found that I had dozens of stories of just life changing moments, epiphanies as it were.
[00:03:53] Randy Hain: Often involving my faith, my family dealing with my past workaholic tendencies. And I was going through the journals and I said, I think there’s more than enough for a book here. So what I did is I pulled out probably the, my favorite 15,16,17. And then this year I was really cognizant of writing down stories that were occurring to me in real time.
[00:04:16] Randy Hain: So the book is 23 stories of all kinds of situations and scenarios where I’m dealing with things, but I didn’t intend to write that book, which was actually, which made it more fun. Yeah,
[00:04:27] John Ray: That’s awesome. Really. And really what you’re speaking to is the power of journaling too, right?
[00:04:34] Randy Hain: Yeah. And don’t get me wrong.
[00:04:36] Randy Hain: I’m not sitting down every day saying, dear diary, here’s what’s happening. But when I’m waiting for clients, if I’m having coffee and I’ve got some spare time, even if I, I get up early in the morning, I always do. And before I go to bed, I’ll jot down things that really. Clicked with me that day.
[00:04:52] Randy Hain: Things that got my attention, it may just be a, an idea for a new blog post. Sometimes I’ll sit down and write an entire blog post or chapter if I’m in the mood. So it’s a very eclectic mix of content. But I just found that the act of writing it down cements it in my mind and it gives me something to look at.
[00:05:11] Randy Hain: I admire people that can use a technology and all those great apps out there, but I find that people rarely go back and look at that. I always go back and review my journals.
[00:05:21] John Ray: Great point. So the book is called being fully present. And that phrase, that idea is the umbrella for all these different stories.
[00:05:33] John Ray: Talk about the whole concept of being fully present and why you think that’s such an important umbrella for our way to look at the world today
[00:05:42] Randy Hain: and live in it. So I would say that we probably want to have a multi dimensional definition. So one aspect, one definition to being fully present is I’m here with you now in this room.
[00:05:53] Randy Hain: We’re talking, I’m listening very clearly to what you’re saying. I’m asking you questions, you’re asking me questions. We are present, you and I, in this moment. Great definition of being fully present. But I think there’s another aspect where, and I do this in the book a lot where we may think about a conversation or maybe it’s just a situation.
[00:06:12] Randy Hain: I ain’t I write about memories. I write about things that I remember from years ago and sometimes I go back to those memories and I try to mine for gold. I’m looking for the nuggets of wisdom, the things cause you say, you may say something to me today that doesn’t click with me for. and I may see, John said this and it really clicked and I may explore that.
[00:06:32] Randy Hain: I may try to, I may even write about it. So for me it’s in the moment with people. Sometimes it’s going back to memory. Sometimes I, there’s actually a fun chapter in the book where I have an encounter with my future self. And if I had not gotten off of a certain track, I would have gone into a place that would have been very negative for me and my family.
[00:06:51] Randy Hain: And and I wrote about that as a fable. I think being fully present is multi dimensional and I hope people get that when they read the book.
[00:06:58] John Ray: , there’s and there’s this concept called quality time that I’ve never quite picked up on, right? That we, as if we can compartmentalize uh, our presence with people and classify it in a certain way as quality time.
[00:07:19] John Ray: And that certainly that has some sort of specific definition to it. That seems odd to me,
[00:07:26] Randy Hain: It’s we have to have, Table stakes, right? Have your phone turned off. Yeah. If you really want to get the most out of a conversation, try to be in a place where you’re not distracted.
[00:07:36] Randy Hain: Some of my best conversations are walking in the woods with, friends or my older son and we like to hike together. So try to be in a place where there is relative quiet. Definitely have your phone turned off. Don’t be distracted. Don’t be thinking also, this is important. About not what you want to say next, but actually absorbing what you hear.
[00:07:56] Randy Hain: Take a minute to reflect on it, and then comment. I think another great way to demonstrate, but also to really practice being fully present, is to take notes with people. I’ll pull out a piece of paper and just jot down something someone says in front of me. I’m signaling to you, what you just said is important.
[00:08:12] Randy Hain: But I also have notes later that I can refer to.
[00:08:15] John Ray: Yeah. Just, the nature of these stories are there they’re yours, they’re not anyone else’s. Yet they speak to wider truths and the way you write Randy, which I’m in all of is that you, it’s very it feels one to one.
[00:08:35] John Ray: Say more on that. That is a deep compliment.
[00:08:38] Randy Hain: You’re very kind. Thank you. I I think I learned that from my mother, Sandy, who passed away 11 years ago. My mother not a train rider, but she wrote poems her entire life. And if you’d read any of her work, you would feel like you were sitting in a room with Sandy Hain.
[00:08:54] Randy Hain: And she would be talking about things that matter to her faith, family, life. But it just always seems so personal. And when I started writing, which was really only about 14 years ago, I think I’ve always been fairly well read, but I started writing about 14 years ago I always made every effort to be authentic in the writing.
[00:09:13] Randy Hain: I don’t want you to ever read something from me and wonder, who’s this guy? I want you to read it and say gosh, I know Randy, and this sounds exactly like him. I want you to feel like you’re having a cup of coffee with me. That is just something that I’ve always been very clear about. I want you to experience what I really think, what I really feel.
[00:09:31] Randy Hain: And this particular book we’re talking about today is probably the most personal of any book I’ve written. I just put it all out there. This is who I am and what I think, and I want you to experience that when you turn the pages.
[00:09:42] John Ray: Yeah I’m laughing and smiling, folks, because as you say that where you put it out there, one of the places you put it out there, just to name one, that made me smile is because in knowing you, I thought.
[00:09:56] John Ray: This is not the Randy I know is your experience with the tour guide in Italy. And I was trying to, you talk about being frustrated. I was trying to think about what Randy Hayne looks like frustrated because you never come across that way when I’m with you.
[00:10:14] Randy Hain: I am generally a very calm person, my tone of voice all the time, but no, there was a story in the book my, we took my family to Italy this year as a graduation present for my younger son, who just graduated from Samford university and we were in Florence it’s just everything’s an incredible site and we had been out doing sightseeing things all day with our tour guide and we were exhausted.
[00:10:37] Randy Hain: Yeah. Now, as I get older, I do get a little frustrated when I get tired and I was tired at the end of the day. And the story is just about really it was a God wink moment, but also a lesson in patience because we were ready to give up and I was, we were all done. But something else happened in the chapter and our tour guide was able to pull a rabbit out of a hat.
[00:10:56] Randy Hain: And it turned out to be an amazing experience. I’ll let you read it to, to learn more, but yeah I can get frustrated, but typically it just my lips purse and I have a funny look in my eye.
[00:11:07] John Ray: That’s the extent of thanks for that warning. But one of the things I took away from that chapter though, and we don’t have to ruin it for everybody, but cause I want you to read it folks.
[00:11:17] John Ray: But is that there was a power of relationship out of that story, that a relationship that you had set up. That you had created and deepened along the way that really bailed out a difficult moment.
[00:11:30] Randy Hain: So just to give you some insight into that we were in Florence, Italy, one of the most beautiful cities in the world.
[00:11:36] Randy Hain: And one of the things you have to see. If you go to Florence is the Duomo and it’s it’s actually the church at Santa Maria del Fiore and the Duomo is this beautiful building. It’s a Gothic masterpiece. It’s an incredible building. And if you go to Florence, you have to go inside this church.
[00:11:53] Randy Hain: So all day while we’ve been there for three days and on this day we were there. We were eager to get inside the Duomo at the end of the day. Our tour itinerary said we were going, and at the end of the day, we were with our tour guide, Patricia. And we’d gotten to know her during the day. She was a lovely lady.
[00:12:09] Randy Hain: We were just talking. She was fun. She was a college professor. Very learned. New, she was a native Florentine. So at the end of the day, we were in the museum that’s attached to the Duomo, seeing some wonderful works of art, seeing some amazing things. And it’s getting closer and closer to the end of the day when the tours ended for the Duomo.
[00:12:26] Randy Hain: And we had a private tour. We knew we could get in, but it was getting late. So I finally asked Patricia, when are we going to the Duomo? And she said, that’s not part of your tour. And that’s probably when the pursed lips and the glare came out. And and she said, let me call the company. So she called the tour company and they spoke heatedly in Italian for a few minutes.
[00:12:46] Randy Hain: And she hung up the phone and looked at me and my wife and my sons. And she said, okay, here’s what we’re going to do. You’re Catholic, I’m Catholic, and I happen to know there’s a very special mass today. In the Duomo, that very few people will know about, only locals know about. We’re celebrating the feast day of some of the famous bishops that in the city.
[00:13:07] Randy Hain: And if we go right now, we can make it. Let’s go to Mass. So we were excited. We ran across the square and we got in to inside the Duomo. There were 30 people total in the one place at a side altar. And we had a chance to experience mass in this beautiful church. And then she said, you’re free to walk around and take pictures, do what you want.
[00:13:27] Randy Hain: But this wonderful lady, this thoughtful lady that we’d gotten to know, to your point, built a relationship with, had the foresight to see here’s something we could do that’s very special that they would, the family would not know about. So we had a chance to experience the Duomo practice our faith inside the beautiful church.
[00:13:44] Randy Hain: And it was just one of those amazing moments, but it was a great lesson in the virtue of patience.
[00:13:48] John Ray: Yeah, for sure. And my takeaway from the story, part of my takeaway from that story was she probably didn’t do what the other person, the person on the other end of the line told her to do right. She disobeyed orders.
[00:14:01] John Ray: Probably right. Yeah.
[00:14:03] Randy Hain: And it turned out at the end, we were right. Our itinerary did say it. And there was a mix up, but it was okay because she handled it with grace. She handled it with a deep concern for us and our enjoying our experience. And she also knew that we really wanted to see this church. It all worked out beautifully.
[00:14:19] Randy Hain: But it’s a great lesson on sometimes you just have to be patient and wait. And sometimes God or his agents will make something
[00:14:26] John Ray: happen. Yeah. Yeah, for sure. Now you One of your chapters is called The Hectic Pace of Life, and it’s really about do I surrender to, to that hectic pace of life?
[00:14:39] John Ray: Or do I create space? And you talked about your previous tendencies to be a workaholic and to spend a lot of time in business, in your business. And I want to ask you about those folks out there that, and there are a lot of them. That see their business as a mission, and they may see that it may be explicit um, right there on their website or brochure, or it may be In their heart, but they see their business as a mission to serve and almost in a way of prayer.
[00:15:12] John Ray: But you would say there’s still a need to create space is what I think I read there. I
[00:15:21] Randy Hain: would say that my business is a mission and my mission statement is two words. Serve others. So my coaching work, my consulting work, my marriage, my parenting, my community work, my writing is all oriented towards serving other people.
[00:15:37] Randy Hain: But there’s a challenge with that. So to this day, that is still my mission. But if you are constantly serving others, sometimes you’re not taking care of yourself. So I think it’s important that we recognize while we’re in the pursuit of the mission, that we also take time to recharge our batteries.
[00:15:55] Randy Hain: What’s the old saying? If the plane’s going down, you gotta put the oxygen mask on your own face first. And I buy that. I believe that. So I’ve gotten more cognizant as I’ve gotten older of the need to recharge because if I don’t Watch it. I can have a tendency to be really focused on doing and sometimes that’s all what Randy wants to do.
[00:16:16] Randy Hain: That’s what I’m trying to get done. I’ve got this checklist of things to do, but sometimes I, and I’ve learned how to do this, how to pull back, invest time and just technology free walks. And I exercise every day at lunch and my prayer time in the morning. My family time. I’ve learned that I need those things to fill my cup.
[00:16:35] Randy Hain: You cannot give to others from an empty cup. I think you can still have a sense of mission and absolutely do what you are called to do, but you better take care of yourself in the meantime. Yeah. What you’re talking
[00:16:46] John Ray: about is sustainability, right? Yeah. Not in the environmental sense, but just that, that sustaining yourself for the journey.
[00:16:56] Randy Hain: It’s self care. You’ve got to practice self care. I think COVID taught us plenty about this, that we need to do our best to take care of ourselves. And I think at the time it was probably very focused on mental health. Yeah. And I think to this day, we still need to think about that. But yeah, for all those that are listening.
[00:17:13] Randy Hain: that are out there hard charging, taking the world by storm, my hat’s off to you. I hope to, be with you in the trenches every day. But I also know that, you know what, today I’m not sure I have the energy to give as much as I’d like. I better pull out for just a minute and just focus on clearing my head, getting my energy back, taking care of my health.
[00:17:34] John Ray: And you talk about this Randy from and I point this chapter out specifically because a big part of the book is you talking about your own journey as a workaholic and that you your own struggles with that, what that led to, you mentioned the story earlier about where that would have led if you hadn’t changed direction.
[00:17:57] John Ray: So talk two things on that. Just share your thoughts about walking back from the brink of that for those that need to hear that and how to do that. And then just the idea of how personal you are in sharing that in the book.
[00:18:14] Randy Hain: No, I’m not sure when I first heard this or saw it as a meme on the internet, but there’s a, I want you to picture a gravestone that says.
[00:18:24] Randy Hain: He had a great career and think about that for a second and ask yourself, do you really want your life to be, he had a great career. And I can tell you that when I got that message years ago, it’s really served as a bit of a beacon for me to recognize that I don’t want my life and my tombstone to read.
[00:18:41] Randy Hain: He had a great career. I want it to be that he was a good husband, a good father. Served his community, was a good friend maybe made a difference in the world, but if all I’ve done at the end of my life is I’ve put money in the bank and I had great titles and that’s it. I failed. So when I got that message, it always served as a course correction for me.
[00:19:00] Randy Hain: And I strayed off that path many times where my work would consume me and I’d get really focused on doing, maybe, the Lord has given me the ability to produce more than others. And I certainly tried to produce as much as I could, but I also recognized, and the book talks a lot about that journey.
[00:19:17] Randy Hain: About things and people and situations that helped me get back on track. I’m not here today to tell you that I’ve completely figured it out, but I’m a lot better off than I was five years ago, ten years ago, twenty years ago. And this fable you’re referring to… I Was a senior executive of a global restaurant company in my early thirties and had a great job, but I traveled nonstop and worked constantly and I simply wrote a fable about what would have happened if I’d stayed there 10 more years.
[00:19:49] Randy Hain: What would have happened to me, my life and my family and and how I pulled back from the precipice and went a different direction. I think there are a lot of workaholics out there. I think you can never shed it. But I still think I am one. But I know how to get myself back on track. I’ve got trusted people.
[00:20:05] Randy Hain: My wife being at the front of the list there, who’s great at helping me pull back from that. I pray about this constantly and constantly focused on building things into my calendar that helped me. Not go into the unhealthy place where workaholics go. Yeah, the book does deal a lot with that topic, but I think the reader will find so many examples that probably will resonate with them in their lives, at least that’s my hope.
[00:20:30] Randy Hain: Yeah, I think it
[00:20:31] John Ray: does. So I think it will. That’s why I wanted to have you on to talk about it. So thank you folks. We’re here with Randy Hayne. Randy is the author of being fully present on the subtitle, which I love is true stories of epiphanies and powerful lessons from everyday life. How do you know when you have the right balance?
[00:20:54] Randy Hain: I Think I’ve come to believe that balance is a myth. I’m not sure we can ever get to pure 50 50 balance, but I do think we can do a couple of things. I think we can focus on an integrated life where your priorities are straight and you’ve got, I will tell you in my own life, I can only speak for myself, it’s God, family.
[00:21:13] Randy Hain: Health, relationships, and work. Notice that work is number five on the list. But you know what? My work thrives and is well served because I take care of the other priorities first. So for me, it’s not about, an equal allotment of time throughout the day. It’s focusing on, have I planned those other priorities first?
[00:21:32] Randy Hain: So if you were to look at my calendar, you would see that all those priorities are actually scheduled, taken care of. But you know what? My business thrives. My clients are happy. Because when I do show up, I give them my absolute best. Now, 15 years ago, they were probably getting a more stretched version of me.
[00:21:50] Randy Hain: Again, I can’t really speak to balance because I’m not sure I believe that it exists. But I do believe if you’ve got your priorities straight, you’re integrating your work and life and faith and all those things that matter to you. I think that it produces a healthier version of you. And I think that this book is one of the things, one of the tools that can help you on that journey.
[00:22:07] Randy Hain: So
[00:22:10] John Ray: you talk about the, in the conclusion, you’re talking about mining for gold. Let’s explain that.
[00:22:19] Randy Hain: I believe, and this is one of the things that probably is a big reason why this book is resonating with people, is I think every encounter, it can be with my younger son in a five minute text exchange when he’s over in Birmingham and I’m here.
[00:22:34] Randy Hain: It could be with someone I meet in the elevator. It could be an hour with John Ray. I find that every situation, every conversation yields something of value. Everything. I learned something if I’m really focused on it from everybody. So I go into every conversation, every moment of my day thinking about where can I extract value?
[00:22:57] Randy Hain: Where can I learn something? One of the reasons I journal is I write down things that maybe I’m starting to see value and I want to go back and reflect on it later. But I think, and this is a great sort of human sort of Maxim, shouldn’t we all engage with each other, hoping to derive great value from the exchange?
[00:23:15] Randy Hain: And I think that’s another reason why we all need to spend more time with each other. Not virtually, but with each other. There’s nothing to, nothing’s ever going to replace a cup of coffee, a meal and a hug and a handshake. So I find in those moments, I just get so much value. I call it mining for gold.
[00:23:31] John Ray: And there’s a What I find quite beautiful expectation in that that you expect to find that in every encounter that you meet and just that mindset alone. I think it’s quite, refreshing.
[00:23:45] Randy Hain: One of the things that fuels it is I’m a high functioning introvert, so I love people, but I can tell you about five in the afternoon, I’m done with people.
[00:23:54] Randy Hain: So one of the things that fuels me and gets me excited about engaging with others is the chance, the slight chance that I am going to get something that will change my perspective. Teach me something or rock my world. And that’s one of the things that gets my introverted side of my brain excited about engaging with people.
[00:24:15] John Ray: Very nice. Lots of stories in here, past and present relatively present. Talk about give me your favorite.
[00:24:24] Randy Hain: My favorite is the last story of the book. And I’m going to share it with your listeners because it’s just, it’s a fun story, a beautiful story. Earlier this summer, I was having dinner with my older son, Alex, and we were at a restaurant in Roswell.
[00:24:38] Randy Hain: And just he and I were chit chatting, just having a conversation, and I noticed an older gentleman sat next to us, at an angle. And when you picture this man’s face, I want you to think about Robert Frost, the poet in his later years. That’s who he looked like. So he sits down, and he’s by himself.
[00:24:54] Randy Hain: And I’m talking to Alex, and out of the corner of my eye, I noticed, That his food arrived along with a glass of wine. And I’m talking to Alex and then, again, out of the corner of my eye, I noticed that he raised his glass with a trembling hand and he set a toast, a silent toast, to the empty seat in front of him.
[00:25:15] Randy Hain: And it just, it was really one of those moments. I was the only one in the restaurant that probably noticed it, but it really hit me. So I’m just thinking about it and I’m trying to be attentive to Alex and I’m trying to think about what I just saw and our server came over. And I don’t know what possessed me to do it, but I said, can you tell me anything about this gentleman sitting across from us?
[00:25:35] Randy Hain: I’m just curious. Do you know him? And she had a wealth of insight. She said he and his wife used to come here for many years and I heard, but I’m not sure that she passed away. He just started coming back to the restaurant about three weeks ago. And I didn’t expect to get that insight, but I just was sitting there thinking about what it must have been like for him to lose probably his spouse of many years, how sad it was for him and how touching it was to see him honor his wife who had passed away.
[00:26:07] Randy Hain: So the check came and I also asked for his check anonymously. And I just said I wrote a little note on it and I said from one of your Roswell neighbors, I just wanted to extend an act of kindness and I hope you have a great evening and enjoy your meal. And I didn’t do that to make myself feel better.
[00:26:25] Randy Hain: I wanted just to let this man know in some small way, he’ll never see me again. I’ll never see him again, probably. But I wanted to know how much he impacted me. I wanted him to feel a little less lonely on a, on an evening. And and I just wanted to do something for him and on the way out. And driving home, I was just thinking about that loss, human loss is a part of the human experience.
[00:26:48] Randy Hain: Our journey inevitably leads to that outcome. And I wonder how many people that we need to probably raise a silent toast to over dinner tonight. I like this gentleman who touched me so much. So the chapter of the title, the chapter is titled. A silent toast to an empty seat. And it’s a quick read, but it’s probably one of the most powerful stories in the book.
[00:27:10] Randy Hain: Yes, it’s
[00:27:12] John Ray: certainly powerful in the telling. Yeah, that the, and, and what you did was, and which is a lesson for all of us is just create a little space for people to breathe, right? That we, that, and it wasn’t about you because this person will never know what you did, right? But you created a little space for someone to breathe.
[00:27:34] John Ray: And that has ramifications down the road that you can never know, but they’re powerful nonetheless.
[00:27:41] Randy Hain: And I can tell you that is a chapter that people have really resonated with because every person, everybody’s experienced loss, right? But just this idea of tonight, tomorrow night, Thanksgiving’s a great time to do it.
[00:27:53] Randy Hain: Raise your toast and salute someone that’s not with us anymore. I’ll raise one tonight for my mother, Sandy, who passed away.
[00:28:01] John Ray: Great words from Randy Hain. Randy is the author of being fully present true stories of epiphanies and powerful lessons from everyday life. Randy, where can
[00:28:12] Randy Hain: folks find the book?
[00:28:13] Randy Hain: The book is readily available on Amazon paperback hardcover ebook, and there’ll be an audible version early next year.
[00:28:21] John Ray: You’ve got such a great voice. That would be a great version to get. And it’s and thank you. The format works for it too because it, you don’t have to have a very long drive in the car to tackle a chapter.
[00:28:33] John Ray: So
[00:28:33] Randy Hain: it’s a, some people, I don’t know what they think of it, but my voice is always li this is my calm voice. That’s how I always talk. Unless I’m frustrated trying to get a good D. That’s right,
[00:28:42] John Ray: that’s right. If you see Randy at four in Florence at five o’clock run right. . I love it. Randy Hain. Thanks so much for coming in and talking to us about the book.
[00:28:53] John Ray: We appreciate you and the great work you do,
[00:28:54] Randy Hain: John. Thank you. As always. I’m grateful.
[00:28:56] John Ray: Thank you. Hey folks, just a quick reminder. If you’ve got some frustrations over your back office I’ve got a group of angels that will fly in and get that work done and they will fly out and give you joy back in your life as a small business owner, those angels come from Office Angels and they have a whole team
[00:29:17] John Ray: tackle administrative tasks, bookkeeping, marketing presentations quite a list of capabilities that they have. I use them from in my business and I couldn’t work without them, which is why I endorse them. So give them a call at 6 7 8 5 2 8 0 5 0 0. Tell them I sent you. If you’re shy, go to officeangels.
[00:29:40] John Ray: us and check them out. But I just encourage you to give them a call, explain what your problem is. and see how they can help. You’ll be glad you did. And folks, just a quick reminder. If you’re a small solo or small firm professional services provider, I’ve got a book coming out that might be for you. If you’re having trouble with your business development, your pricing, The book’s called The Generosity Mindset Method for Business Success.
[00:30:05] John Ray: Raise Your Confidence, Your Value, and Your Prices . This book is, will be available mid December, 2023. So if you’re listening to this show after that it’s out. Check it out. If you want more information, go to the generosity mindset. com to earn more. And I want to thank you, our listener, where this is show number seven.
[00:30:29] John Ray: I think something like that for North Fulton business radio. And we’ve only gotten this far because you continue to support us in the way you do. And I’m grateful to you for that.
[00:30:40] John Ray: You one of the things that you do always is you share the show. And I’ve heard this from listeners and thank you for that. You share the show when you have someone who’s been on the show, whose message you really like, maybe their product or service you really you think somebody else could use it or somebody like Randy has written a terrific book and you think somebody else needs to hear about that book.
[00:31:10] John Ray: You’ve shared the show. Continue to do that, please. That’s how we celebrate great business leaders in our community, like Randy. And others that we’ve had on the show and you help us fulfill our mission to be the voice of business in the North Fulton region. So for my guests, Randy Hain, I’m John Ray.
[00:31:29] John Ray: Join us next time here on North Fulton business radio.

 

Dale Hughes and Lindsey Hughes, Apotheos Coffee/ Every Day People Group

by

Apotheos

Frazier & Deeter’s Business Beat: Dale Hughes and Lindsey Hughes, Apotheos Coffee / Every Day People Group

Dale Hughes and Lindsey Hughes from Apotheos Coffee joined host Donna Beatty of Frazier & Deeter on this episode of Business Beat. They discussed how Apotheos Coffee started and the values and mission that drive their family-run business, Every Day People Group. Dale explained the unique roasting process that sets their coffee apart, emphasizing that they avoid over-roasting to ensure the best flavor. Dale and Lindsey discussed the origins of their partnership with Walmart, their first unit in Walmart’s Alpharetta store, and their plans for the expansion of units inside Walmart stores, beginning in the state of Georgia. They shared their goal of providing high-quality, craft coffee at a fair price that supports and brings people together.

Business Beat is presented by Alpharetta CPA firm Frazier & Deeter and is produced by the North Fulton studio of Business RadioX®

Apotheos Coffee & Apotheos Roastery

Apotheos Roastery began as a dream between community changemakers who set out to reinvent the Enlightenment-era coffeehouse and a coffee philosophy steeped in over thirty years of experience.

Their name is derived from “apotheosis,” a word that suggests elevating something to its most divine form. They chose it to remind themselves to elevate what they do and treat it as sacred. By approaching their roasted and cold-brew coffee with obsessive care, they infuse it with significance.

By continuing to be hands-on in their communities, Apotheos sheds light on the beauty of what can be achieved together. And by getting to know each person who drinks their roasts, they illuminate the connections between them all.

Through their craft, Apotheos aims to bring the artisan, the consumer, and the community together to share one experience: A nice cup of coffee.

Company website | Facebook | Instagram

Dale Hughes, CEO, and Lindsey Hughes, COO, Apotheos Roastery and Every Day People Group

Lindsey Hughes, COO, and Dale Hughes, CEO, Apotheos Roastery and Everyday People Group

Dale Hughes is CEO of Everyday People Group which includes the Apotheos Roastery. Lindsey Hughes is COO and General Counsel at Every Day People Group.

For the last decade, Dale Hughes has worked in his family businesses in Kennesaw, Ga., as they have developed historic properties, created live/work environments, and invested in community-based businesses focused on craft and people.

The family of companies that make up Every Day People Group equally play a part in fulfilling the Hughes’ vision of community and service, all while creating the highest quality craft products and environments and empowering the artisans, entrepreneurs, and dreamers behind them.

Website |Dale’s LinkedIn | Lindsey’s LinkedIn

Topics In this Interview:

  • 01:16 The Origin Story of Apotheos Coffee
  • 04:17 The Art and Craft of Coffee Blending
  • 05:14 The Philosophy of Everyday People Group
  • 09:25 The Dynamics of a Family Business
  • 16:26 The Journey to Partnering with Walmart
  • 20:33 The Future of Apotheos Coffee in Walmart
  • 24:52 Understanding the Importance of the Four Ps in Business
  • 25:14 The Role of Promotion and Community Engagement
  • 25:23 The Power of Reviews and Customer Satisfaction
  • 25:43 Adapting to Different Demographics and Cultures
  • 26:18 The Influence of Sam Walton and Walmart’s Roots
  • 26:51 The Journey of a Small Business with Walmart
  • 27:40 The Expansion of Stores and Locations
  • 32:10 The Importance of Freshness and Quality in Products
  • 36:00 The Creation and Variety of Sinful Syrups
  • 39:09 The Introduction of Friskets and Future Plans
  • 40:39 How to Connect and Find Apotheos Coffee

Frazier & Deeter

The Alpharetta office of Frazier & Deeter is home to a thriving CPA tax practice, a growing advisory practice and an Employee Benefit Plan Services group. CPAs and advisors in the Frazier & Deeter Alpharetta office serve clients across North Georgia and around the country with services such as personal tax planning, estate planning, business tax planning, business tax compliance, state and local tax planning, financial statement reviews, financial statement audits, employee benefit plan audits, internal audit outsourcing, cyber security, data privacy, SOX and other regulatory compliance, mergers, and acquisitions, and more. Alpharetta CPAs serve clients ranging from business owners and executives to large corporations.

Donna Beatty, Partner in Frazier & Deeter’s Tax Practice

As a Partner in Frazier & Deeter’s Tax Practice, Donna Beatty brings extensive experience in professional tax and accounting to the firm. Her expertise includes providing comprehensive tax planning, review, advisory and compliance services to closely held businesses, high net-worth individuals and professional services groups. She also has experience consulting with small businesses on financial software.

Donna has worked with clients in a variety of industries that include real estate, construction, manufacturing & distribution, retail, professional services, technology, entertainment and family-owned businesses. She specializes in helping law firms and real estate investment groups with complex tax matters. Her expansive industry knowledge allows Donna to provide background insight into an evolving market. She has successfully represented clients with the Internal Revenue Service in Washington, D.C.

Donna prides herself on her solid professional relationships with clients and thrives on learning and fulfilling her clients’ needs and expectations. Until 1994, she was a Principal at FD, before moving on to become a Partner at a small local accounting firm. Donna rejoined the firm in January 2010 to better serve the needs of her clients.

You can find Frazier & Deeter on social media:

LinkedIn | Facebook | Instagram

An episode archive of Frazier & Deeter’s Business Beat can be found here.

Elevating Your Brand with Professional Images, with Mo Lima, Mo Lima Photography

by

Elevating Your Brand with Professional Images, with Mo Lima, Mo Lima Photography North Fulton Business Radio, Episode 718)

In this episode of North Fulton Business Radio, Mo Lima, the owner of Mo Lima Photography, joined host John Ray.  Mo shared her journey to professional photography, highlighting its value in personal branding and empowerment. She offered advice on obtaining professional headshots, the significance of body language, and shared her specialty in photographing women who are 40 and older. Mo also discussed Portrait Experience Magazine, her publication featuring women over 50 and their stories.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Whether you’re celebrating yourself or your family with legacy portraits or you need headshots and photography for your brand, Mo is here to walk you through each step—from deciding what to wear and how to be photographed, to how to display or get the best use from your final photos.

At the studio, you’ll get professional hair and makeup when requested, plus personal styling help and posing guidance or techniques. You’ll experience a relaxed, fun photo shoot in a safe space! Once your images have been edited and are ready, you’ll choose from a selection of the best photos to purchase, plus get helpful advice on photo choice and wall art.

Website | LinkedIn |Facebook

Mokwang (Mo) Lima, CPP, Owner, Mo Lima Photography

Mo Lima is a Certified Professional Photographer who, after nearly 20 years in digital marketing, reimagined a career for herself in photography. Mo owns Mo Lima Photography, a boutique portrait studio in Alpharetta that provides business headshots and portraits for individuals and families.

Her studio also offers hair styling and professional makeup artistry, plus session-design consultations, and provides fine-art prints, albums, and wall art.

She wholeheartedly believes that her job is to make clients comfortable during their photo session experience and to see them overjoyed with the outcome.

Questions and Topics in this Interview:

  • 01:20 Introduction to Mo Lima Photography
  • 01:54 Mo’s Journey into Photography
  • 03:12 Transition from Corporate America to Photography
  • 04:31 Choosing the Right Photographer
  • 06:12 The Importance of Professional Certification
  • 08:01 Creating the Perfect Business Profile Image
  • 15:32 Empowering Women Over 50 Through Photography
  • 19:25 The Power of Body Language in Photos
  • 21:20 The Impact of Professional Photos on Personal Branding
  • 24:23 Closing Remarks and Contact Information

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

 

TRANSCRIPT

[00:00:00]  Live from the Business Radio X studio inside Renasant Bank, the bank that specializes in understanding you. It’s time for North Fulton Business Radio.
[00:00:20] John Ray: And hello again, everyone. Welcome to another edition of North Fulton Business Radio. I’m John Ray and folks, we are broadcasting from inside Renasant Bank in beautiful Alpharetta. And if you are looking for a bank that’s big enough to handle pretty much any need you can throw at them, but they’re small enough to do it without tagging you with that mega bank experience.
[00:00:42] John Ray: And if you’re at one of those banks, you know what I’m talking about. I think Renasant bank has found that magic combination of size, the size you need delivering their services in a personal way. I found that myself in terms of the clients that I work with in conjunction with Renasant. And I think you will find it too, if you give them a shot, so go to Renasant bank.
[00:01:04] John Ray: com, find one of their local offices and give them a call. I think you’ll be glad you did. Renasant bank, understanding you member FDIC, and now I want to welcome Mokwang Lima. Mo is with Mo Lima Photography. Mo,
[00:01:23] Mo Lima: welcome. Thank you. I’m so happy to be here.
[00:01:26] John Ray: I’m delighted you’re here. Let’s talk about you and how you’re serving folks at Mo Lima Photography.
[00:01:32] Mo Lima: Great. I am owner of a photography studio in downtown Alpharetta, and I serve folks with I do portrait photography for families, I do headshots, and I specialize in photographing women who are 40 and older.
[00:01:53] John Ray: Ooh, that’s interesting. I want to get, certainly want to get to that specialty, but let’s talk about, um, your journey and why photography, is this something that you got onto in an early age?
[00:02:05] Mo Lima: Actually, yes, it was. My mother bought me a professional camera in high school as a gift.
[00:02:12] John Ray: Really? Yes. Why did she do that? Did you show some, some skills and aptitude for that? Or did she just see that in you and maybe you didn’t see it yourself?
[00:02:22] Mo Lima: Actually, I think she saw it in me. And also, I went to school for art, so I was always a creative person.
[00:02:30] Mo Lima: And at that time I was doing watercolors and sculpture. And my mother thought it would be fun to try something new and I loved it. And I’ve always been the photographer of the family. I’ve never been in the photos, but I’ve always taken the photos.
[00:02:46] John Ray: Yeah, right. That, that’s what happens with the family photographer.
[00:02:51] John Ray: I think every family has one, right? Yes, I think so. Yeah. It’s usually mom. What, what made you narrow your focus down to you? You had this, all these artistic disciplines as part of your education. What caused you to narrow in on photography and make it your vocation? So
[00:03:12] Mo Lima: It is actually a second career for me.
[00:03:15] Mo Lima: Okay. I had worked in corporate America and marketing for most recently a fortune 100 company. And, I was looking at retirement, early retirement, and when I was offered that, I was like, I’ve got to do something with myself. I can’t just, sit around and why don’t I do something that I absolutely love because they say, if you’re doing what you love, you’re not working, right?
[00:03:40] Mo Lima: It’s right. Yeah. So that was something that I reached back into from my youth. And so I decided to become a certified photographer and do have a studio.
[00:03:58] John Ray: Oh, wow. And you’ve had your studio how long now?
[00:04:02] Mo Lima: I have been a professional photographer for five years now. And then actually six years.
[00:04:08] Mo Lima: And I have been at the current studio that I am as an independent studio for three years now.
[00:04:15] John Ray: Okay. Congratulations on that. Thank you. There, there are… There are a lot of photographers out there, right? Many. And there are a lot of, professionals and then there are a lot of amateurs, right?
[00:04:30] John Ray: Absolutely. How do, if I’m a consumer, how do I know, how do I know what
[00:04:38] John Ray: I’m getting?
[00:04:38] Mo Lima: Great question. I love that. Okay. Yes, there are so many photographers out there and, Everybody’s got to start from somewhere. I was once an amateur photographer, decided to make that my business.
[00:04:52] Mo Lima: And of course, a professional photographer makes at least 50 percent or more of their income from photography. That’s the difference between an amateur a lot of times and also experience and dedication to the craft. So as a certified professional photographer, I take classes. And I join organizations and I actually teach as well.
[00:05:16] Mo Lima: So that I can keep up to speed and understand all the nuances of running a business. Because it’s totally different from being an amateur photographer who maybe, doesn’t have 50 percent or more of their time spent in photography. But really the best way to choose a photographer And to think about photography is to look at the photographer’s work.
[00:05:45] Mo Lima: Every photographer should have a portfolio out there with what they do. So that consumers can make a wise choice. If you like what I’m showing you in my portfolio, I can replicate that for you. If you’re looking for a photographer and you’re not familiar with their work, they may not be able to give you what you’re looking for.
[00:06:06] John Ray: That makes a lot of sense. You said something, two things there that I find interesting. One is there, you can be certified. Yes. Talk about the
[00:06:18] John Ray: certifications.
[00:06:19] Mo Lima: Absolutely. So through the photographer professional photographers association of America, you can take an exam and prove that you are a professional through your work.
[00:06:31] Mo Lima: And there are about. I think 35 of us in all of the Atlanta metro Atlanta area who are certified professional and it’s not an easy test. I’ll tell you that. There are only 35. That is correct. Out of the thousands and
[00:06:46] Mo Lima: thousands.
[00:06:46] John Ray: In a metropolitan area of what, 7 million or whatever it is right now.
[00:06:50] John Ray: Yeah. Wow.
[00:06:51] Mo Lima: Yeah, so I’m in an elite group,
[00:06:54] John Ray: aren’t you though? You’re in thin air. Good for you.
[00:06:59] John Ray: Congratulations on this.
[00:07:00] Mo Lima: Thank you. And I love it. I love learning details about everything I do. And, you have to know the physics of light to really be good at photography because photography is all about light.
[00:07:15] Mo Lima: In fact, the word. Photo means light, right?
[00:07:20] John Ray: You
[00:07:20] John Ray: say that like I knew, but… Thank you. Thank you for assuming that. But, no, I didn’t know that. But thank you, Bo. You’re so kind. That’s see, there you go. I learn something every day. That’s why I do this show. So you… tHat’s very, I find that fascinating.
[00:07:40] John Ray: But but one other thing you said there is you talked about the um, you get 50 percent or more of your earnings through professional photography. And that’s a dividing line.
[00:07:51] Mo Lima: That’s a standard
[00:07:52] Mo Lima: for
[00:07:52] Mo Lima: any profession.
[00:07:53] John Ray: That’s a standard. Oh, okay. In photography, anywhere, anywhere. Okay. Okay. That’s.
[00:08:00] John Ray: That’s good. I love that. Okay, let’s get into the details here of or more details of, as I’m thinking about getting my headshot my a business profile image, what should I be thinking about? Let’s talk about business profile images. What do, what, what do professionals need to know?
[00:08:18] Mo Lima: That’s a great question. Truly the bottom line is that images that. Portray you as a professional, make you money and that is one of the reasons you want to have a professional photograph that makes you look like a professional and shows that you give value in what you do as a professional. You want an image that shows that you have a connection.
[00:08:48] Mo Lima: And authority and a lot of that I do with posing and lighting and just the lens choice that I use. Don’t let me get too geeky about it, but um, your images communicate your brand. And so it’s really important that you give care. And to show that you are a professional if you look sloppy and you’re a photo people will think that’s what they’re gonna get from you and that you are sloppy and I tell people a lot of times to, make sure that they’re dressed appropriately and I know these days it’s a little more casual than it had been in the past, which is fine, but also to make sure that those profile images are focused on you.
[00:09:34] Mo Lima: Not your background, what’s behind you, the green field that’s behind, that’s not important not necessarily even all that you’re wearing. You want to wear a simple outfits with no pattern, no logos unless it’s your business kind of thing. So those are some tips.
[00:09:54] John Ray: tHose are good tips.
[00:09:55] John Ray: How often should you refresh your image?
[00:09:58] Mo Lima: So that’s a question I get a lot. This industry standard is two years, believe it or not. But I say that if you have a significant change, whether it’s, it could be weight loss, it could be you’ve changed your hair, you’ve grown a beard, or you, have new glasses, it’s time for a new headshot.
[00:10:22] Mo Lima: People need to recognize you when they see you.
[00:10:25] John Ray: What about if I’m going gray? I don’t you want me to show more gray,
[00:10:29] Mo Lima: huh? Oh, yeah. Don’t fool people. I
[00:10:31] John Ray: don’t know anybody like that, but I
[00:10:36] John Ray: Yeah, My wife would say different
[00:10:40] Mo Lima: That’s too funny. You definitely don’t want people to be surprised when they meet you. Yeah, that’s not a good feeling.
[00:10:45] John Ray: Right Whoa Yeah for sure. But so every two years, unless there’s a big change.
[00:10:52] Mo Lima: Yeah I would say three years. I would even get
[00:10:54] John Ray: three years.
[00:10:56] John Ray: Okay. Okay. And what I guess it depends on the business but what are the, some of the factors that you think about as you think about somebody comes to you and says, I want a new headshot or I want a new portfolio, whatever they’re looking for. What are some of the questions you’re going to ask them, maybe is the way to say it that help you determined, determine what you’re going to offer them or recommend to them.
[00:11:27] Mo Lima: So it depends on exactly what they’re looking for. If it’s a simple headshot for LinkedIn we go over wardrobe. They can bring, a couple outfits and, I’ll help them choose what to wear. I find out exactly. else they might want to use a simple headshot, whether it’s for, work, maybe it’s for a website.
[00:11:47] Mo Lima: If they need something a little more extensive let’s say they need something for brochures or they want something for their book jacket. I do offer a more. exTensive type of photography session where I first do an interview with them and I considered that my design consultation where we talk about their brand colors, what’s significant for them and how they want to be seen by their.
[00:12:14] Mo Lima: audience and we talk about words that people would use when looking for them because I do add that to the image file so that people can find it on search. And that helps a lot. It brings it closer to the top of search results when you’ve got The correct metadata behind it. And so there’s a lot of factors that we consider first before their actual photo session.
[00:12:38] Mo Lima: So I know exactly the type of lighting we’re using, the type of background. And also the posing that I’m going to use. Are they an author? Maybe they want to look a little more confident and, you knowledged, or are they an athlete? I want to do something, maybe a little more dramatic for them with some dramatic lighting.
[00:12:58] Mo Lima: Those are the things that I go through with every client that comes in who wants those business images.
[00:13:06] John Ray: Okay, so how do I prepare? How do I, and specifically, how do I get rid of my nerves?
[00:13:15] Mo Lima: Good question. Good question.
[00:13:17] John Ray: Because I’m going to be nervous.
[00:13:18] Mo Lima: Oh, absolutely. Everybody is.
[00:13:20] Mo Lima: Everybody’s nervous. Everybody’s nervous. And if you’re not, then you’re probably used to being photographed a lot, but most people are nervous. And with those folks, just getting to know them, first of all, at that design consultation helps a lot. Because it’s important to have a good rapport with your photographer.
[00:13:36] Mo Lima: anD then during the session before that, we just plan everything out so they feel confident. I do give them instructions before they come in for this session. And what’s funny that people laugh about is that I tell them to practice posing in front of the mirror. Oh, really? Yes. So
[00:13:56] John Ray: before they even come in.
[00:13:56] John Ray: I wonder how many people really
[00:13:57] Mo Lima: do that. Not as many as I’d like. But it really makes a difference and I can tell when people have done it.
[00:14:04] John Ray: You can?
[00:14:04] Mo Lima: Oh, yes.
[00:14:06] John Ray: Say more about that. How can you tell?
[00:14:08] Mo Lima: Yes, because they feel a little more confident. They know their smile. A lot of times when people have not had.
[00:14:16] Mo Lima: They’re photos done in a long time. They’re not used to looking at themselves. They look past themselves in the mirror when they’re getting ready in the morning or whatever. But when you’re forced to really see how you look, you become a little more confident with that look. You’re not expecting to see the 20 year old John in the mirror.
[00:14:36] Mo Lima: Don’t worry, I don’t ever see that,
[00:14:40] Mo Lima: but some people don’t see themselves past a certain age, which is really interesting to me, right? So I think they feel more confident once they’ve gotten used to looking at themselves in the mirror and really seeing themselves and seeing which angles. They like the best.
[00:14:54] Mo Lima: I can tell them what I think looks good. But it’s also helpful if they have an idea of the smile that they make that they like.
[00:15:02] John Ray: Because that’s muscle memory.
[00:15:04] Mo Lima: It
[00:15:04] Mo Lima: is.
[00:15:05] Mo Lima: Agreed. Yes.
[00:15:06] John Ray: Okay. Okay. I was guessing on that and I got it right. So
[00:15:10] John Ray: good. Okay. Some people are so natural, right? Because they know already sure that look
[00:15:16] John Ray: interesting.
[00:15:17] John Ray: Very interesting. We’re speaking with Mo Lima. Mo is with Mo Lima Photography. Mo, you have got this you mentioned your, the kinds of photography you do. And you mentioned a certain specialty and that’s women over 50,
[00:15:36] Mo Lima: yes, over 40 and over 50,
[00:15:37] John Ray: over 40 and over 50. Okay. So why? Why that specialty?
[00:15:41] Mo Lima: I do offer hair and makeup at the studio. I love the feeling that women have after a little bit of a makeover. I feel a lot of times, because I can relate to them, that women over a certain age in our society can be. Overlooked. And ignored. Yeah, to be honest. Yeah. And I love to serve.
[00:16:07] Mo Lima: I love to make people feel good and feel good about themselves. And also, I tend to love seeing the beauty in people, male or female. Especially women, because I think it’s so important for women our age to feel good. We give so much to our families a lot of times, or taking care of sickly or elderly family members, and ignoring ourselves and our own needs and feeling special.
[00:16:35] Mo Lima: This is something I like to give to clients. Yeah,
[00:16:39] John Ray: I love that. You’ve got some And I I think the word we were talking about this before we came on the air, I think the word that you like to use is empowerment. Yes. So say more on that. Expand
[00:16:54] Mo Lima: on that, please. Sure. Thank you. I do feel that by connecting with yourself, understanding who you are and recognizing that and seeing how someone else might see you in their eyes.
[00:17:11] Mo Lima: can give you a feeling of empowerment, can help you understand your own value. Seeing yourself looking beautiful in a photo can give you that feeling. Having family members comment on how gorgeous mom is or how grandma looks beautiful in this picture can really make you feel great about yourself and that’s so important.
[00:17:34] Mo Lima: Feeling bad about yourself can be so debilitating, um, and I do encourage some of my women clients who purchase photos cause I do offer also wall art is to purchase a photo of themselves. And put it in front of where they get dressed in the morning to see themselves and remember themselves as this gorgeous woman that they were on this day and keep it up.
[00:18:00] John Ray: That’s great advice. That’s great advice. So you have a magazine. Yes. Let’s talk
[00:18:10] Mo Lima: about that. Yeah. So for my clients 40 and over, and also I have another magazine for my clients, 50 and older. I I’m actually having I hold a campaign for each of that, those groups and feature them in the magazine with their portraits and a little bit about their story.
[00:18:29] Mo Lima: And this is a keepsake for them and it just is something that. That they can have for themselves or that they share with their family members and it’s just beautiful and the women sometimes meet each other and they know who they are and they can share stories. There are so many similar stories in the magazine that I produce called Portrait Experience Magazine.
[00:18:57] John Ray: That’s wonderful. And any How often does that how often do those magazines come out? Do you have any?
[00:19:05] Mo Lima: Approximately annually.
[00:19:06] John Ray: Okay. Okay. Got it. Got it Okay, very interesting. So Just a couple more questions about the session itself. So one of the things that you Point out that it’s really important is just the body language Yes.
[00:19:25] John Ray: That someone that’s posing they throw off, right? Tell us about what your thoughts are on that.
[00:19:31] Mo Lima: Yeah, and I think it’s really much needed information because Body language is one of the highest ranking pages on my site. I don’t really understand. Oh, really? But yeah, I get a lot of hits on my content about body language because it is important to have the correct body language in your photos so that you’re giving the correct information about yourself or what you, how you want to portray yourself.
[00:19:58] Mo Lima: Also, the body language for couples. is important and I do consider myself an expert at posing people and making sure that they have the correct body language and showing the most beautiful, features and angles and that. Enhances the story for each of the photos. You can have totally different body language in the same session, and it’s a totally different story about that person, depending on what they’re wearing, or, what the the lighting is.
[00:20:31] Mo Lima: But posing to me and body language is important in that empowerment as well, in making you feel good. About yourself. And I do train people to use the right body language going forward in their photos. I like to give tips.
[00:20:48] John Ray: Yeah that’s wonderful. What you’re doing really for people, whether it’s women over 50 or some old dude like me is you’re really giving people a refresh of their own sense of themselves, right?
[00:21:05] John Ray: And that is really, truly invaluable in terms of what people do with that. Let’s get to that. Let’s talk about maybe a success story or two that helped illustrate the great work you
[00:21:19] Mo Lima: do. Yeah. A client of mine Kevin had he was one that really didn’t have a lot of great profile images of himself.
[00:21:29] Mo Lima: And whenever people were looking for something, they go to Facebook and find, a photo of him at a bar or whatever, like the wrong message. Yeah. Yeah. And we put together a series of photos based on how he wanted people to see him. I interviewed him about who he admired, who in business inspires him, and just taking some of that energy.
[00:21:55] Mo Lima: reinforce his own brand and his own images so that he had enough great images for its website, for his press kit and for marketing material that he used. And He said he would never again take his image for granted after that because it impacted everything that he had out there and he got so many compliments on the new photos and he got lots of business as well.
[00:22:24] Mo Lima: Because he portrayed himself as a professional now and people could really appreciate that.
[00:22:30] John Ray: That’s awesome. Any other.
[00:22:32] Mo Lima: that. I do have plenty of stories.
[00:22:37] John Ray: How about for a woman
[00:22:38] Mo Lima: over 50? Yeah. So yes. I have had many emotions in my studio when people are, Women are getting their photos.
[00:22:50] Mo Lima: First we do hair and makeup and they get to see a little bit of the transformation, a piece at a time. They get to choose from studio wardrobe, or I also do a thing that I call fabric wrapping or fabric draping, where. If you know you don’t have a dress that you’re happy with, I can create one on set with the fabrics that I have.
[00:23:10] Mo Lima: I have sewn strips of fabric or used organza to create something unique for anybody, any woman that wants to have something unique. I love seeing that transformation and several and during the photo session give them a little sneak peek so they can see. What this progress is like, what it looks like.
[00:23:31] Mo Lima: And then when they come back to see their photos I’ve had several women really comment on how different they feel afterwards. And this has happened multiple times. It’s not just one story but as a synopsis, it’s just I’ve had women cry in the studio. I keep tissue at my desk because they’re so emotional about how they see themselves and how I’ve seen them.
[00:23:58] Mo Lima: Sure. They’re seeing themselves through my eyes and I like to follow sometimes fine art photos I’m sorry, portraits and artwork to go back to my artistic beginnings and old masters paintings and replicate that for some of the women and they see themselves in these beautiful portraits and it’s amazing.
[00:24:18] John Ray: Yeah. And that’s, wow, that’s wonderful. What great work you’re doing Mo. This has been great. And I can’t imagine that there aren’t some folks out there that at this point want to know where they can get in touch. So let’s tell them how they can do that.
[00:24:33] Mo Lima: Absolutely. My Instagram, where I have a lot of my portfolio, I am at Mo Lima photo.
[00:24:42] Mo Lima: So it’s M O L I M A P H O T O. And then on Facebook, it’s Mo Lima photography. And my website is molimaphotography. com and you can get all of my telephone numbers and email there and contact me and get a free consultation if you want.
[00:25:05] John Ray: Mo, this has been fascinating, and I’m just delightful and I’m delighted you could come in and we could celebrate the work you do, shine a light on it, pardon the pun, on the great work that you do.
[00:25:19] John Ray: So thank you for that and keep it up.
[00:25:21] Mo Lima: Thank you so much. This has been such a joy. Yeah. Thank you. Thank you, John.
[00:25:28] John Ray: Folks, just a quick reminder. If you would be ashamed to have a picture taken of your bookkeeping system. And if you know what I mean, if you’ve got one of those boxes that’s full of receipts and it’s all scattered all over the place, or you’re, you’ve got administrative tasks that are piled high that you can’t get to.
[00:25:49] John Ray: And all those things are destroying the joy in your business, admit it. That’s what’s happening. I’ve got a solution for you. The people at Office Angels, that whole team of angels that fly in and get that work done for you, and then they fly out and they do it on an ongoing or as needed basis. I know the work they do myself personally, because they do it for me and my business.
[00:26:13] John Ray: And I couldn’t do it without them. Give them a call. If you’re shy, you can go to officeangels. us and learn a little bit more, but I just encourage you to give them a call and let them know I sent you their number is 6 7 8 5 2 8 0 5 0 0. And you will be glad you did because again, you will get the joy back in your business by using them and a quick reminder.
[00:26:41] John Ray: For those that listen to the show that are waiting. Yes, I’ve got a book coming out here in about a month. As we record this show mid November. So mid December my book is called The Generosity Mindset for Business Success. Raise Your Confidence, Your Value, and Your Prices that will be out.
[00:27:00] John Ray: If you want to know more, you want updates on when the book is released, go to the generosity mindset. com to learn more and to. Sign up for updates there and just a big thank you to you. Our listeners you are fantastic. You continue to share our social media posts like us. And then what you’ve done here that I’ve seen quite a few times is you share the show with others.
[00:27:30] John Ray: That may need the services of those who are on the show. And that’s such a general act of generosity. Thank you for doing that. And please continue to do that because you help us help the guest on this show and business leaders like Mo who deserve that spotlight, and then it helps us fulfill our mission to be the voice of business in the North Fulton region.
[00:27:54] John Ray: So for my guest Mo Lima. I’m John Ray, join us next time here on North Fulton Business Radio.

 

Kris Cugnon, Professional Offline Matchmaker, Dating Coach, and Wing Woman

by

North Fulton Business Radio, Episode 718)

Kris Cugnon is a professional offline matchmaker who believes in creating personal connections and reversing the impersonal effects of dating apps. Kris offers a range of services, from matchmaking to date coaching and even becoming a “wing woman.” She and host John Ray delved into Kris’s approach to helping clients find their forever person, which includes an in-depth understanding of the client, their personality, interests, and what they seek in a partner. Kris also discussed how she guides her clients through the dating process, the importance of setting realistic expectations, shared advice on dating during the holidays, navigating the initial stages of a new relationship with transparency and authenticity, and more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Kris Cugnon, Professional Offline Matchmaker, Dating Coach, and Wing Woman

People say Kris never meets a stranger. She is passionate about the process of truly getting to know people and discovering the factors that aid in Matchmaking.

With over 25 fulfilling years in Business Development and Program Management, she has helped launch, market, and connect people with products and services nationwide.  She utilizes these same skills, and intuition, to seek out amazing singles and facilitate meaningful introductions and date coaching.

Kris is a fierce networker with the heart of an altruist. Her goal is connecting people with their “forever human”.

In her spare time, she and her husband support numerous Veteran initiatives. They enjoy traveling, music, and culture-seeking at every opportunity.

Website | LinkedIn | Instagram

Questions and Topics in this Interview:

  • 01:12 Welcoming Guest: Kris Cugnon, Professional Offline Matchmaker
  • 01:39 Understanding Kris’s Journey and Passion for Matchmaking
  • 03:58 The Problem with Online Dating Apps
  • 07:12 The Offline Matchmaking Process
  • 09:02 Understanding and Managing Dating Expectations
  • 11:33 The Importance of Authenticity in Dating
  • 18:38 Navigating Dating During Holidays
  • 23:56 Success Stories and Final Thoughts
  • 25:13 Conclusion and Contact Information

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

 

TRANSCRIPT

[00:00:00] Live from the Business Radio X studio inside Renasant Bank, the bank that specializes in understanding you. It’s time for North Fulton Business Radio.
[00:00:19] John Ray: And hello again, everyone. Welcome to another edition of North Fulton Business Radio. I’m John Ray and folks, we are broadcasting from inside Renasant Bank in beautiful Alpharetta. And if you’re tired of getting tattooed by your big bank, your big mega bank out there, and you know what I mean by that computer generated voices, and you can’t find a live person if your life depended on it I’ve got a suggestion.
[00:00:46] John Ray: Go to Renasant Bank. They’re big enough to handle pretty much any need you can throw at them, but they’re small enough to deliver those services in a personal way, and I know this myself from my dealings with them. So go to renasantbank.com, find one of their local offices, some 200 around the southeast, and give them a call.
[00:01:05] John Ray: I think you’ll be glad you did. Renasant Bank, understanding you. FDIC. And now I want to welcome Kris Cugnon. Kris is a professional offline matchmaker. Kris, welcome.
[00:01:19] Kris Cugnon: Thank you so much. Excited to be here.
[00:01:21] John Ray: I’m excited to have you here. That’s not the word I think people would have expected is offline, right? They were expecting online.
[00:01:30] John Ray: So let’s. Let’s get into this quickly. Talk a little bit about you and how you’re serving folks out there.
[00:01:35] Kris Cugnon: Excellent. Thank you so much. Sure. Absolute pleasure to be here with you today. So I am a, I’m a fierce connector. I’ve had a long career in business development, project management. So I’ve taken those skills and my passion for connecting people and helping them find their forever person. Wow.
[00:01:57] John Ray: So you were in the business world for a long time.
[00:01:59] Kris Cugnon: Long time, yes. And I actually dabbled in this just for fun as doing matchmaking singles events back when I was single and looking. But I’ve come full circle now and made it my full time focus.
[00:02:11] John Ray: That’s wonderful. That’s wonderful. Talk about why you developed this passion for matchmaking.
[00:02:19] Kris Cugnon: I actually woke up this morning thinking about this because I do have a funny story. Okay.
[00:02:24] John Ray: We love funny stories.
[00:02:26] Kris Cugnon: When I was five years old, I’m the oldest of three. The oldest tend to, be a little more take charge sometimes.
[00:02:33] Kris Cugnon: I was five. My parents were at the hospital having my little brother. And they left me with one of their best friends, a very kind woman, lifelong friend. And it was supposed to be nap time, but I got up, took a piece of paper and a pencil, and proceeded down the street asking for people’s names and phone numbers.
[00:02:53] Kris Cugnon: I don’t know what I was going to do with it, but I knew that I needed that information to do it. to launch myself into some kind of business. I actually got to really, can you imagine how terrified this poor woman, but I realized, and I look back on that and just laugh about it. Now I’ve, Talked about it so many times, but it’s the marker of who I am.
[00:03:16] Kris Cugnon: I am a connector and I’m so passionate about getting to know people on a really deep level. And my husband says I never meet a stranger and it’s, it is the truth. I take it very seriously. That’s just who you are. It
[00:03:29] John Ray: is indeed. But why, there are a lot of ways you could apply that talent and that that you have, why matchmaking?
[00:03:38] Kris Cugnon: So many people are just, there’s so many amazing people out there and they just haven’t found their person yet. And a lot of people are stuck right now, wondering what in the world to do, especially if they’ve been in a long relationship and they’re just getting back out there or they just haven’t found their person yet and.
[00:03:58] Kris Cugnon: Unfortunately the dating apps, we can talk about that later if you’d like, but they have, they’ve really done a disservice to our society. I feel like they have completely changed the face of dating. I think they were created by men, maybe just for and then everybody was forced to use them.
[00:04:17] Kris Cugnon: Everybody was forced to use them. And it’s created more problems than good. I want to be the alternative to that. We’re getting back to good old fashioned matchmaking in person conversation and networking. Yeah,
[00:04:30] John Ray: That’s good stuff. I would imagine that most of the clients that you work with have tried the online Experience.
[00:04:37] John Ray: Absolutely. And they’ve got horror stories.
[00:04:40] Kris Cugnon: There’s so many. I actually heard one yesterday at the North Fulton Chamber of Commerce. Okay. Tell us. He was finally, and they say that it takes a hundred swipes in a dating app to actually get on an actual date with an actual person. And you still don’t know who that person is.
[00:04:59] Kris Cugnon: And so yesterday, I heard yet another story. He found somebody fairly interested. They had a meeting at the bar, I think, seven o’clock. They’re supposed to meet at the bar. And he’s looking all around, could not find her. So he called her on the phone. And the woman right beside him answered the phone and he’s you don’t look anything like your pictures.
[00:05:20] Kris Cugnon: Yep. What’s with that? She’s oh I wasn’t getting much attention with my own pictures. So she And it was a completely different person. And she said I didn’t think I’d you know get to you if I just Shared my actual, so of course that the date’s over quickly and . Yeah. He was catfished once again.
[00:05:38] Kris Cugnon: So
[00:05:39] John Ray: is that what you call that? .
[00:05:40] Kris Cugnon: . They either make up their own profile or use other people’s pictures.
[00:05:43] John Ray: But you call that catfishing.
[00:05:44] Kris Cugnon: It’s called catfishing. They are, oh, there’s, it’s very deceitful.
[00:05:47] John Ray: It happens
[00:05:47] John Ray: so much. There’s a term for it. . Yeah. Yeah. That. And it’s I think people know this by now dealing in the recesses of the internet is you can be anybody you want to be,
[00:05:59] John Ray: right?
[00:06:00] Kris Cugnon: Yeah. That’s the scary part. That’s the problem. That is a big, huge problem. Absolutely.
[00:06:04] John Ray: I’m just curious about this. I’m sure, the stats on this is that how successful are those dating apps really? If we were new, knew the real numbers. Nobody would ever go on them.
[00:06:15] John Ray: Exactly.
[00:06:16] John Ray: Do you know, do you have, can you get beyond all their veneer and marketing who he and tell us what the real numbers or do you know,
[00:06:23] Kris Cugnon: well, there, there are some, and actually there was recently some research that just came out. One in three dating app users say they left the relationship because it felt toxic.
[00:06:34] Kris Cugnon: And then yeah. And then, of course, there’s, it’s just a dangerous psychological space. But you get unsolicited pictures, unsolicited people trying to contact you just in a general inappropriateness. And 52 percent of people are urgently swiping through these matches. And you just have to take a step back and say, how could you possibly find your soulmate by just glancing at a picture for two seconds?
[00:07:02] Kris Cugnon: Yeah, really. Yeah. So there, there are plenty of stats about that, but yeah.
[00:07:10] John Ray: So you. So let’s talk about how it happens with you and that process. So you’re there to help folks decompress from that experience, right? Yes. And and reconnect with as you say, some good old fashioned, just face to face, uh, meeting and talking and getting to know someone.
[00:07:31] John Ray: Yes. That’s intimidating. It’s intimidating for all of us in a way, right? Even the most extroverted sometimes. So talk about how you work with someone on on at the beginning.
[00:07:41] Kris Cugnon: We typically meet in person if possible. If not. Online video chat can suffice, but yeah, we get to know you on a deeper level, really get to know you and what you’re looking for.
[00:07:53] Kris Cugnon: And then we take it from there. We do matchmaking, but also date coaching is a big piece of what we do. Just really helping people narrow their list. If they have a very lengthy list of expectations and something they’re looking for, we help. Rope that in. And then some people don’t have a list at all because they’re completely confused or whatever their past experience has been.
[00:08:17] Kris Cugnon: They don’t know where to start or what the expectations should be. So through that conversation, we help them, guide that, guide the search. And then we can be a friend through the whole process and even provide that consultation, date coaching and I can even be a wing woman on the side to help actually have practicum experience out in public.
[00:08:36] Kris Cugnon: I can support, yeah, folks for all those needs.
[00:08:39] John Ray: I want to hear more about that. Kris Cugnon is with us folks, and Kris is a professional offline matchmaker. Kris.
[00:08:50] John Ray: People are different, right? And you just described it that some people have a lot more expectations than they ought to have. And some people just have no idea what they’re getting into. So what do you have a series of questions you take people through? Or how do you really get into knowing Who someone is right?
[00:09:14] John Ray: And so that you can help better service them in terms of matching them up
[00:09:20] John Ray: properly.
[00:09:20] Kris Cugnon: That’s a great question. I would look at it like I have maybe a flight was just delayed and I’m sitting beside somebody at the airport and she just Start to find out what their hobbies, their interests are, their career education, background and their past dating history.
[00:09:37] Kris Cugnon: What does that look like? And then eventually the conversation comes around to, and the main focus of finding your forever person is how you want to feel. And you can look at it five years down the line. How do I want to feel? When I am loved and I want to give love, what does that look like for me?
[00:09:59] Kris Cugnon: And it gets beyond physical descriptions and other things like that. So it gets really to the heart of what matters.
[00:10:05] John Ray: Do you work with women, men,
[00:10:08] John Ray: both? Both. Yep. Both. And all ages. Okay. Ages, all ages.
[00:10:15] John Ray: So what do you see are the differences in men versus women that you work with?
[00:10:22] Kris Cugnon: Women are quick to seek guidance. I think we naturally. Packed together and maybe you’re a little more social and conversational about that when we’re looking for a match men tend to not be as, as, I guess assertive with looking for that help but an equal number of men are absolutely amazing and fantastic and deserve that great match as well.
[00:10:49] Kris Cugnon: So I know they’re there but drumming them up, it takes a little more, a little extra push but I want people to feel completely comfortable. Like I’m a friend in this process. And that’s what we do. We’re friends through the whole thing and we get to know you and. And set out and find that good match for you and set you on your
[00:11:06] Kris Cugnon: way.
[00:11:06] John Ray: Okay
[00:11:07] John Ray: so we’ve had our discovery sessions, shall we say, where you get to know someone. So what about the, what they’re looking for? Do you help people clarify that? Do you sometimes find that you help people discover what things that they’re looking for they didn’t, they really didn’t know?
[00:11:32] Kris Cugnon: And sometimes just the reverse of that. Somebody has in their mind, since they’re, Whatever, a teenager, a physical description of what they’re looking for. I heard recently someone who’s looking for very good eyebrows and or a good jawline or this, that, and the other. You’re not marrying their eyebrows or their hair or their, these physical descriptors that at the end of the day, it just, it’s not an attraction, of course, that’s a good thing, but but you’re going for that feeling, like I said so yeah, absolutely, I’m, I help have those discussions and get to the root of really what’s important.
[00:12:10] Kris Cugnon: So you, I can imagine you have to have some conversations that are. Pretty Frank it’s yes, because people have expectations that are unrealistic.
[00:12:24] Kris Cugnon: Yeah, exactly. I actually just recently, there was a gentleman that had a five page list of what
[00:12:32] John Ray: I was going to ask you about that. I could imagine you get some really.
[00:12:38] John Ray: Difficult situation. So let’s just put it like that, right? Whereas people have so many expectations that they’re looking for a unicorn.
[00:12:45] Kris Cugnon: Exactly. Absolutely. And it’s, there’s a lot of reasons for that. Some people are um, I don’t want to say self promoting, but maybe that’s the word there.
[00:12:56] John Ray: Oh, come on.
[00:12:56] John Ray: I’m shocked to hear there are people like that,
[00:12:59] Kris Cugnon: and then perfectionism that’s an, and then maybe things that they, a mantra that maybe a parent has planted in their head that they have to have this person with a certain career or this certain status or certain look and, or they have to have.
[00:13:12] Kris Cugnon: Wearing or be super trendy or whatever the those hang ups are. We people have them for different reasons. Certainly past experiences, personal values priorities, cultural differences. Those all come into play when they’re Creating their list. But yeah, ideally it needs to be roped in just a notch, typically.
[00:13:34] John Ray:
[00:13:34] John Ray: Yeah, I can see how you have to have a, frank discussion once in a while with people, but so okay, so you’ve had this, you’ve had this this time together. Is that one session, several sessions or however long
[00:13:49] Kris Cugnon: it takes one session, a couple hours. Okay, cool.
[00:13:53] John Ray: And so what happens then?
[00:13:56] Kris Cugnon: Then we decide what the course of action is. So some people, date coaching and couple sessions just to talk that out, get them on track and find some, really new exciting, fun things to do around town, ways to network, that kind of thing. So it could be consultation route.
[00:14:12] Kris Cugnon: But if somebody wants help typically. There’s certain people, busy professionals, people who are very serious about finding that person quickly they can hire us to do actual matchmaking and then we set out to find those matches. We actually set the dates. So all that’s super easy.
[00:14:32] Kris Cugnon: You just meet at typically a restaurant or somewhere. at a certain time and you know who to ask for and then take the conversation from there.
[00:14:40] John Ray: So you bring, you can do it two ways and maybe more. You can actually bring the candidates. Is that the right word? Yeah, clients. Okay, the clients. You can bring your you can bring your client potential matches.
[00:14:57] John Ray: Or you can help them understand what the dating game looks like these days and launch them off into the world. Exactly. Okay. Exactly. Okay, got it. So what, give some advice on what the first few dates. What do you think the first dates ought to look like?
[00:15:16] Kris Cugnon: They should be fun. They should be fun.
[00:15:19] John Ray: That always helps, right?
[00:15:20] Kris Cugnon: Absolutely, and just usually I suggest only about an hour. No pressure. You’re just going to meet a new friend. It doesn’t have to be intimate. No expectations, especially those first one, two, three, four dates. Keep it high level. Just super fun. What you’re doing during this time is…
[00:15:40] Kris Cugnon: Setting up the rules for the dance. So you’re seeing how the two of you interact, are they on time, responsive, respectful are they interesting? And so you’re just noticing their character, the vibe and that kind of thing. It’s, and it. I say too, it’s very important that perhaps the person you’re with may not be your match.
[00:16:01] Kris Cugnon: If this is just a date that you found, but they might know someone who would lead you to their match. So if you’re keeping it friendly, you’re meeting a new friend they may have a neighborhood cookout where you meet somebody fabulous, or maybe they’re going to a Braves game and you meet somebody there.
[00:16:16] Kris Cugnon: So just a lot of times people ask me, do you believe in love at first sight? But I think what’s more important is don’t expect a spark. You might be pleasantly surprised, but don’t expect a spark rather. Think about it’s curiosity at first sight.
[00:16:33] John Ray: Ah,
[00:16:34] John Ray: okay. That’s a good way to think about it.
[00:16:37] Kris Cugnon: And a lot of people, especially those first few dates. People get overwhelmed by the task of dating. I hear that so often that they just can’t, Oh, I don’t have time, I can’t, How could I possibly do that? I think what those people are thinking is that they have to pour so much of their energy into those first couple dates and tell their life story and this and are they checking all the boxes?
[00:17:03] Kris Cugnon: But that’s not it. Try don’t get overwhelmed with that really. It’s just a one hour, go grab a coffee, a quick beverage, a slice of pizza, a shaved ice, a walk in the park, something, something super easy and you’re just getting to know a new friend. Yeah.
[00:17:18] Kris Cugnon: Yeah.
[00:17:18] John Ray: Yeah.
[00:17:20] John Ray: So let’s talk about those first few dates. And the signals that someone should be looking for beyond the obvious, there’s some obvious ones that are it’s a go or no go. But some of the signals that you should be looking for that this is a good match or not a good match.
[00:17:40] Kris Cugnon: That’s a great
[00:17:40] Kris Cugnon: question. So certainly eye contact. Eye contact is. It’s a gauge of a person’s character and really you can gauge honesty and sincerity that way. And then is the person courteous? Are they courteous? Are they are they on time? Do they respond when they say they’re going to respond?
[00:18:01] Kris Cugnon: Do they maybe um, hand you something during dinner or are they’re holding the door for you? That would be, Typically for a gentleman, but either way, it’s just signs of courtesy and respect. That’s what you’re looking for because again, you’re setting up this dance and or the rules for the dance.
[00:18:19] Kris Cugnon: Just like you are ballroom dancing. Usually the gentleman takes the lady’s hand, walks her to the dance floor. You do the dance and he returns. He returns are there. That’s I’ve done some ballroom dancing, so that’s very formal. But it’s the rules of the dance and how you’re gonna create your own personal space and then space together.
[00:18:36] John Ray: Got it. Got it. We’re here recording this show. In November 2023, a week before Thanksgiving, so we’ve got the holidays coming up that always gets real dicey, right? Talk about what the what you advise around the holidays in terms of when it’s time to introduce uh, this person that you’re think you’re getting serious about to the family or what have you.
[00:19:06] Kris Cugnon: I Would say don’t I would say don’t, this is, it’s highly personal. It’s your decision. And the moment that you introduce somebody, there could be, there could be negative comments, there could be. Questions that you just maybe aren’t prepared to answer, don’t need to answer quite yet because you’re still getting to know each other.
[00:19:27] Kris Cugnon: So certainly not only the holiday, any holiday around the entire year that’s sometimes stressful enough in family situations. So adding another person to the mix is, uh, just, I would say be a little cautious and make sure the timing is right for you. You’re the one that matters and who can make that decision.
[00:19:47] John Ray: Yeah.
[00:19:48] John Ray: Yeah. And you’ve got to make sure you’re both on the same wavelength on that, right? Correct. And that you both understand what that means and what it doesn’t mean.
[00:19:56] John Ray:
[00:19:56] John Ray: And they may be pressuring you to bring this new person around, even if they’ve heard about them or that, but it’s really on your own schedule.
[00:20:03] John Ray: Yeah. Nobody should feel that pressure.
[00:20:06] John Ray: So what about those that are single during the holidays and that just being single, it creates its own dynamic there during what is most people consider a family time.
[00:20:22] Kris Cugnon: But it’s an exciting time to. There’s so many things you can do as a single person to meet people and do your own.
[00:20:31] Kris Cugnon: networking, outside of your career you can set a challenge that you’re going to go do something new each week. And put yourself out of your comfort zone. One great thing to do for our community, but also for yourself is to volunteer. You can, there’s so many things. Year round to do for volunteering and you always meet good, kind hearted people typically.
[00:20:54] Kris Cugnon: I have some other ideas if you’d like to hear those. Please. Okay. If somebody is into, to wine tasting, there’s always plenty of events going on with wine tasting. Join them. a wine club. I’m actually a co host for the Atlanta Wine Meetup. It’s on the meetup app. Okay. We’ve got about 7000 members in that group.
[00:21:13] John Ray: Oh, wow.
[00:21:14] Kris Cugnon: Yep. Just high professionals, a lot of fun people, good people who like wine and we do a lot of fun things around year round. Wine tastings.
[00:21:24] John Ray: And it helps to like, let’s use this event as an example. It helps if you like it, right? You can’t show up at the wine event and not like wine. Right?
[00:21:35] Kris Cugnon: You
[00:21:36] Kris Cugnon: could. You could certainly go. If you don’t care for it, you can have a juice or a other drink and that would be perfectly fine. Oh,
[00:21:43] Kris Cugnon: okay.
[00:21:44] John Ray: Okay. I guess the point is you want some authenticity in this, right? Yes, of course.
[00:21:48] John Ray: Yeah.
[00:21:49] Kris Cugnon: But they’re, yeah, there are plenty more things that you can do as a, yeah,
[00:21:53] John Ray: but
[00:21:53] John Ray: there are a lot of things you can do and it’s really and this is where I guess you help your clients to really get out of the mental box that they’re in
[00:22:01] John Ray: terms of what’s possible,
[00:22:02] Kris Cugnon: exactly, and just that overwhelmed feeling or especially not having much time as busy professionals, you don’t have much time.
[00:22:11] Kris Cugnon: So you’ve got to be very intentional, very targeted on what you’re going to choose to do with your time. So
[00:22:17] John Ray: Let’s get to valentine’s day. That’s another little ticklish, a little time of the year for singles that are navigating that and whatever status they’re in, right? If they’ve got a.
[00:22:30] John Ray: Potentially budding relationship that really gets ticklish, right? So talk about your thoughts about Valentine’s day.
[00:22:38] Kris Cugnon: It’s important to, to communicate what your expectations are and your level of comfort and what you’d like to see happen. Rather than leaving people guessing or expecting something amazing or surprise.
[00:22:51] Kris Cugnon: So the ball is always in your court. And so you can guide that process to your comfort level, what you want. What you’d like to do or not do, right? So you’re empowered to drive that. And I think that helps just so there’s no, no mystery on, if two people on different pages.
[00:23:09] Kris Cugnon: Yeah, but actually go ahead. I can share a Valentine’s story. I
[00:23:14] John Ray: would love, yeah. Stories are great.
[00:23:16] Kris Cugnon: So there’s always singles, balls and galas and typically around that time of year. And gosh, it’s been over. 15 years, maybe more. Not quite 20, but somewhere in there. When I was single, okay, went to this with a couple girlfriends and one of my best friends met a gentleman there.
[00:23:37] Kris Cugnon: I helped facilitate the wing. I was the wing woman there. Okay. But they are married with two teenagers now. Wow. And absolute love story. And yeah so had we not gone there, I don’t think she would have met her forever person.
[00:23:50] John Ray: Yeah, that’s well, what a great story. Yeah.
[00:23:52] John Ray: And you’ve given me a great segue to. Question. I know people are interested in examples of successes that you’ve helped create along the way in the matchmaking you’ve done.
[00:24:05] John Ray: There’s
[00:24:06] John Ray: one.
[00:24:06] Kris Cugnon: Yes, absolutely. Naturally I, when I am out. At singles events or any kind of networking, I’m always on the lookout.
[00:24:15] Kris Cugnon: So I’m always as a connector, I’m always have my clients in mind and what they’re looking for. So I might not meet the person directly, but I’m always asking, do you know anybody? Here’s what I’m looking for. Here’s. the person I’m looking for. So I’m always having those conversations and just seeing who I can drum up where I can meet people.
[00:24:39] Kris Cugnon: And and I put the word out so people know how to contact me if they’d like to introduce a friend to me, a friend that’s fabulous and single and they’re looking for some help. That’s,
[00:24:49] John Ray: that’s great. Great work from Kris Cugnon. Kris is a professional offline matchmaker. Dating coach and wing woman, all of those things.
[00:25:01] John Ray: Wow, Kris, this is making people happy is, and that’s what you’re talking about here really at the end of the day and fulfilled is really what it’s all about for you. And congratulations on that work. That’s important work. And we’re grateful we could shine the light on that work.
[00:25:16] John Ray: Let’s get to the most important question though, which is how people can get in touch.
[00:25:19] Kris Cugnon: Absolutely.
[00:25:20] Kris Cugnon: Absolutely. On LinkedIn, it’s Kris Cugnon, C U G N O N. And on Instagram, it’s Connector Kris on Instagram, but with a K. So it’s Connector Kris, Cugnon, and you can message me either place. Okay, cool.
[00:25:36] John Ray: Kris Cugnon, professional offline matchmaker wing woman, dating coach.
[00:25:44] John Ray: She can make your life better.
[00:25:45] Kris Cugnon: I would love to. I would love to. And if your listeners have not heard, please know that you are beautiful, brilliant, and deserving of finding that your forever person that you can really feel that true love with and share. Share your love of the way that you want to share it.
[00:26:04] John Ray: That’s wonderful. Yeah. Great. Great words, Kris. Thanks again. Thank you so much.
[00:26:08] Kris Cugnon: Pleasure to be here. Absolutely. Have a great day.
[00:26:11] John Ray: You
[00:26:11] John Ray: too. Hey folks, if you’ve got some issues in your back office. If you’ve got administrative tasks that are piled up, bookkeeping that’s just a mess and you’re just, you’re tired and weighed down by all those issues, and you know you need to be spending more time on employees.
[00:26:35] John Ray: And your clients. I’ve got an answer for you. That involves Office Angels they have a toll team of angels that fly in and get that work done. So you can spend time on the most important parts of your business, which is the front part of the business where you’re working with clients and your employees.
[00:26:54] John Ray: Give them a call 6 7 8 5 2 8 0 5 0 0 and tell them we sent you. And what will happen is they’ll talk to you about what your needs are and match you up with an angel that can work with you on an ongoing or as needed basis and help you restore the joy. To your business that you think you’ve lost.
[00:27:15] John Ray: I highly recommend them. I use their services myself and they do great work and folks, just a quick reminder. I’ve got a book coming out here in about a month. Now, as we record this show in November, 2023, the books called the generosity mindset method for business success, raise your confidence, your value, and your prices.
[00:27:38] John Ray: If you’re a solo or professional services provider, That has trouble with business development, with pricing issues. This may be a book for you. Go to the generosity mindset. com to sign up, to receive updates. Or if you’re listening to this show in 2024, you’ll find out where to buy the book by going to that link.
[00:28:00] John Ray: And I want to thank you, our audience. You’re just terrific. We’ve survived on this show now seven and a half years, over 700 episodes of North Fulton business radio. And that’s because of you, our listener you have continue to love us on social media. And one of the things you do that I.
[00:28:20] John Ray: I’ve heard from a number of people is you share the show with people that you might think have an interest in the services of our guests on the show. And if you know someone out there that’s looking for that forever person, then you’ve heard from Kris here today, right? But we’ve got so many other business leaders that we’ve had on the show.
[00:28:40] John Ray: And you support them in that way and honor their work in that way. And thank you for that. That also helps us because it helps us live into our mission to be the voice of business in the North Fulton region. And I am grateful for you. So thank you. So for my guest, Kris Cugnon, I’m John Ray, join us next time here on North Fulton Business Radio.

 

 

Wayne Naugle, Families 4 Families, and Scott Phelan, Janney Montgomery Scott

by

Families 4 Families

Wayne Naugle, Families 4 Families, and Scott Phelan, Janney Montgomery Scott (Good2Give Podcast, Episode 6)

Wayne Naugle, Executive Director of Families 4 Families, and Scott Phelan, Janney Montgomery Scott, joined hosts Maria Walden-Sullivan and DePriest Waddy on this edition of the Good2Give Podcast. Wayne shared his own story of adopting two girls through the foster care system and discussed the process and challenges that both families and children face. Wayne covered the process of becoming a foster parent, dealing with special needs children, and how Families 4 Families supports those involved in fostering and adopting. Wayne and Scott discussed how charitable partnerships help nonprofit organizations achieve their missions, the role of community foundations and donor-advised funds in supporting organizations like Families 4 Families, and more.

The Good2Give Podcast is presented by the Community Foundation for Northeast Georgia and is produced by the North Fulton studio of Business RadioX®. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Families 4 Families

Families 4 Families was founded in 2017.  Today they have seven offices in Georgia and have placed over 900 kids in foster homes. Since they started adoptions in 2018, they have completed over 130 adoptions in Georgia alone. Families 4 Families is recognized as the largest faith-based agency in Georgia. They have placed over 200 kids in 2023 alone.

Website | Facebook | Instagram

Wayne Naugle, Executive Director, Families 4 Families

Wayne Naugle, Executive Director, Families 4 Families

Wayne Naugle is a Gwinnett native; he graduated from Berkmar High School in 1990 and went on to earn an associate degree from Gwinnett Tech. His background consists of land clearing and landscaping. Later in life, he attended Luther Rice University and holds a degree in Ministry Arts.

Wayne and his wife Kelli have been married for 30 years and have five biological children, two adopted children, and one perfect granddaughter.

 

Willett Phelan Myers Rodts Wealth, Janney Montgomery Scott

No matter where you are in life—just starting out, in your peak earning years, nearing retirement, or contemplating your legacy—Willett Phelan Myers Rodts Wealth is here for you. When you work with them, it’s about going beyond investing. It’s about connecting your life and your finances.

They take a comprehensive and customized approach to your finances by understanding your needs and goals and aligning your investment strategies to help meet those goals. Their depth of knowledge and experience, combined with their firm’s capabilities and resources, enables them to provide high-quality service while offering advice and executing financial solutions for every stage of life.

No need is more important than your own. They pride themselves on making your needs and goals their own. They don’t simply work for you. They work with you to understand who you are as an individual and as an investor.

Their mission is to help you define your financial objectives and then use that knowledge to develop, together, a plan that is tailored to fit your unique needs and preferences and is in your best interest. They’re proud to offer comprehensive financial planning resources, providing you access to education, advice, planning, and consultation.

Website 

Scott Phelan, CFP, Executive Vice President/Wealth Management, Financial Advisor, Janney Montgomery Scott

Scott Phelan, CFP, Executive Vice President/Wealth Management, Financial Advisor at Janney Montgomery Scott

Scott Phelan has over 20 years of financial advisory and planning experience. As Executive Vice President/Wealth Management, Financial Advisor, his focus is helping build wealth for high-net-worth individuals and corporate clients. His core competencies include estate, retirement, insurance, and income tax planning strategies.

Scott has a long and distinguished career in the financial services industry, having held leadership positions at Edward Jones, The Hartford, and New England Financial. Most recently, he was a Senior Vice President, Wealth Management, Financial Advisor/Senior Portfolio Management Director at Morgan Stanley.

Scott began his career at the New England Financial Group, where he developed and implemented employee 401(k) programs.

LinkedIn

Topics Discussed in this Interview:

01:23 Wayne’s Personal Journey into Foster Care

04:26 Challenges and Realities of Foster Care

07:00 The Adoption Process and Special Needs Children

13:28 The Importance of Foster Home Placement

16:59 Personal Stories and Experiences with Foster Care

18:48 Reconnecting with a Birth Mother

20:14 Support Groups for Foster Parents

21:07 Providing Additional Support for Foster Families

21:39 The Importance of Breaks for Foster Parents

23:53 Fundraising Efforts and Support

25:39 The Role of Donor Advised Funds in Charitable Giving

35:37 The Impact of Foster Care on Other Social Issues

37:14 Contact Information and Final Thoughts

The Good2Give Podcast celebrates the work of donors, nonprofits, and the causes they care about. The hosts of the show are DePriest Waddy and Maria Walden-Sullivan, and the show series is presented by the Community Foundation for Northeast Georgia.

The Good2Give Podcast is produced by the North Fulton studio of Business RadioX®. You can find the full archive of shows by following this link. You can also find the show on all the major podcast apps, including Apple Podcasts, Spotify, and many others.

At the Community Foundation for Northeast Georgia, everything they do centers around one purpose – improving the world through the power of philanthropy.

On a fundamental level, they do that through managing funds held in trust, donated by individuals, organizations, and businesses. Most funds are donor-advised funds, similar to savings accounts. These funds are pooled for investment purposes, and their income is used to make grants for a wide variety of charitable purposes.

But the Foundation’s goals expand far beyond managing funds. They desire to strengthen the communities they serve in Gwinnett, Northeast Georgia, and beyond by providing leadership, addressing community needs, and assisting individuals and organizations with their charitable giving.

Connect with CFNEG:
Website | Facebook | LinkedIn | Twitter | Instagram

The Future of Wine Serving, with Angela Caine, WineView

by

North Fulton Business Radio, Episode 717)

Angela Caine, Co-Founder and COO of WineView, joined host John Ray on this episode of North Fulton Business Radio. She discussed her background in software and law, and the idea behind the creation of WineView and how it aims to transform the server experience in the wine industry. Angela delved into the details of their software, including its user-friendly interface, how it is designed to bridge the educational gap in wine knowledge for servers, and its customer experience and bottom-line benefits for restaurants. She also shared WineView’s collaboration with restaurant point of sale and management system, Toast, offered a success story, and much more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

WineView is the only all-in-one solution for wine programs. We seamlessly integrate with Toast POS systems to guarantee a 10-20% increase in wine sales.

WineView is your Digital Wine List

✔ Gives guests and staff a way to quickly navigate your wine list

✔ Recommends wine pairings with each of your menu items

✔ Can be used on multiple devices, no hardware or iPads required

✔Automatically hides wines when they run out of stock or you 86 them

Wine Training For Today’s Workforce with Interactive wine training for your staff, trackable results to measure staff performance, training that’s tailored to your wine program, and training on your entire alcohol program.

WineView also works for other POS users.  It’s a new way to train your servers with interactive, gamified wine training, server’s score tracking and wine training that’s tailored to your wine program.

Website | LinkedIn |Facebook

Angela Caine, Co-Founder and Chief Operating Officer, WineView

Angela Grace Caine practiced law for 25 years before she decided to start a tech company.  She is a graduate of Vanderbilt University and the Cumberland School of Law in Birmingham, Alabama. For over thirty years, Angela has worked with top executives, law firms, private companies and governmental entities. During that time, she also drank a ton of wine.

When she met her co-Founder, Gary Campbell, Angela had been working as a professional for many years.  She immediately understood the idea of WineView and decided to help build the company.  Her knowledge and insight contributed to the success of the new startup as she was able to mobilize her networks in economic development, business and law to help start and build a solid foundation.  Her many years as a server did not hurt either.

WineView is “the pairing app” that helps guests and servers pair wine with their meals.  It is based on a sophisticated algorithm and database of more than 400,000 wines and 250,000 recipes.  It helps servers gain confidence in recommending wine pairings to their guests – even if they have never drank a drop of it themselves.  Further, it provides an interactive guest experience for the wine drinker who still wants to learn.  Finally, it helps restaurants boost their wine sales by training their staff and delighting their guests.

Prior to entering law school, Angela worked in Washington D.C. for U.S. Senator H. John Heinz (R-Pa.) in the office of the Press Secretary. She has accumulated multiple awards including Best in Bar for immigration law in 2008 and 2009. Angela works out the WineView office in Atlanta, Georgia.  For more information visit www.WineView.com or contact Angela at Angela@wineview.com.

Questions and Topics in this Interview:

  • 00:05 Introduction 
  • 01:17 Welcoming Angela Caine from WineView
  • 01:26 Understanding WineView and Its Services
  • 03:01 Angela’s Journey to WineView
  • 04:49 The Birth of WineView
  • 05:32 The Challenges and Successes of Starting a Tech Company
  • 06:23 Why Angela Chose WineView
  • 07:46 The Role of WineView in Enhancing Restaurant Experiences
  • 08:01 The Importance of Wine Education for Servers
  • 08:48 The Impact of Wine Pairing on Dining Experience
  • 09:34 The Role of Servers in Enhancing Wine Experience
  • 13:16 The Need for a Change in the Restaurant Industry
  • 14:28 How WineView Empowers Servers
  • 15:47 The Fun and Interactive Training Modules of WineView
  • 16:53 The Power of Digital Wine Lists
  • 17:30 The Importance of Storytelling in Wine Selling
  • 17:51 Challenges in the Wine Industry
  • 18:08 The Impact of Changing Demographics on Wine Consumption
  • 18:27 The Rise of the Craft Beer Industry
  • 18:53 The Struggle of the Wine Industry to Engage Younger Generations
  • 19:11 Making Wine Knowledge More Accessible
  • 19:51 The Role of Technology in Enhancing Wine Sales
  • 22:05 The Benefits of Collaborating with Toast
  • 24:47 The Competitive Advantage of WineView
  • 27:48 The Ideal Customers for WineView
  • 29:15 Closing Remarks and Contact Information

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

 

TRANSCRIPT

[00:00:00] Live from the Business Radio X studio inside Renasant Bank, the bank that specializes in understanding you. It’s time for North Fulton Business Radio.
[00:00:19] John Ray: And hello again, everyone. Welcome to another edition of North Fulton Business Radio. I’m John Ray, and we are broadcasting as usual from inside Renasant Bank in beautiful Alpharetta. And if you’re tired of the mega bank experience, Yes, the computer generated voice is you know what I’m talking about.
[00:00:37] John Ray: If you’re at one of those banks, you can’t get a live person to save your life. Here’s an alternative. I’ve found that Renasant Bank is big enough to handle pretty much any need you can throw at them as a bank, but they’re small enough to deliver those services that they work in a personal way.
[00:00:54] John Ray: That’s what I found myself. Here’s a way to try them out. Go to Renasantbank. com. Find one of their local offices near you and give them a call. See if a live person answers the phone. That’s a good way to test them out. And I happen to know they do answer the phone. Give them a try. I think you’ll be glad you did.
[00:01:11] John Ray: Renasant Bank, understanding you, member FDIC. And now I want to welcome Angela Caine. Angela is with WineView. Angela, welcome.
[00:01:23] Angela Caine: Thank you so much. Good to be here.
[00:01:24] John Ray: Yeah. Great to have you here. Wineview. Tell us a little bit about how you’re serving folks. It sounds like fun.
[00:01:30] Angela Caine: Yes. Wineview, and it’s spelled W I N E V I E W, and I have to say that because a lot of tech companies decide to name themselves by changing a letter here or there.
[00:01:42] Angela Caine: Yes. And so we decided against that strategy. We wanted people to know exactly what we did. It’s Wineview. W I N E. And view, V, I, E, W. So that makes a big difference to our company. But anyway, we are a software company a right now a B2B software company and we help restaurants increase their wine sales in two ways.
[00:02:03] Angela Caine: Number one, we train their servers on their particular wine list and menu and build confidence in their serving staff. And then we also provide an interactive guest experience. And I can talk a little bit more about those, but those are our two main. Functionalities. And we found that there’s a big need in the market because after the pandemic the servers in particular, workforce in particular had a huge problem finding servers who were experienced.
[00:02:27] Angela Caine: A lot of the veterans left the industry. And and also where we are on the coast is a lot of seasonal employees, a lot of college kids, a lot of non wine drinkers who are still acting as servers. And so we found that there was a kind of a gap there. On the guest experience side, we realize that sometimes, like for example, you go down to Destin and you’ve got a two hour wait for your table, what do you do in the meantime?
[00:02:48] Angela Caine: You can research that wine list. If you’re a wine drinker and there’s 200 bottles of wine on the list, how are you going to know 200 bottles of wine? Sure. In 10 minutes. You have an opportunity to interact with that wine list digitally.
[00:03:00] Angela Caine: Oh wow. I want to get We’ll get into that, of course, in depth, but let’s talk about you and your journey, though.
[00:03:08] Angela Caine: We all have one. We’ve all got one, but I’m asking the questions here now. We’re not going to talk about Bob, we’re going to talk about yours. No, uh, why wine view? This is not talk about your background, which I already know a little bit about because it does not necessarily lend itself to, you would think that a startup like this, right?
[00:03:32] Angela Caine: Absolutely.
[00:03:33] Angela Caine: And it was strange because I’m certainly the least tech person out there. I’ll just throw that out there at the beginning. Okay. I’m, I was an attorney for literally 30 years. And I decided, which, which allowed me to know a lot about wine. So you have to learn that in law school.
[00:03:48] Angela Caine: So I was working with another partner, my co founder at the time, and he had a digital company, which did websites, social media, digital strategy. And so I had a client at the end of my career, that was an entertainment client. He was on the, on American Idol. Very popular. He was the singing garbage man, for those of you Idol fans out there.
[00:04:07] Angela Caine: And he, he did very well, and so I needed a digital strategist, and I got Gary Campbell to help me put his digital strategy together, his social media, his website, all of that. And then when we went to the finale in Los Angeles, I said we’re all here in Los Angeles, we definitely need to go to a winery.
[00:04:25] Angela Caine: Cause Gary had never been to a winery and I said, we got to winery if you’re in, if you’re in California. So we did. And he started to realize just how difficult wine was for the consumer. And so I said yeah, wine’s great, but there’s millions and millions of bottles out there and it’s a lot of information and most people don’t know a lot of that information unless you go to school to become a sommelier.
[00:04:48] Angela Caine: Sure. So we got out there and we decided that’s where the company was born. And so I thought what is a lawyer who is not a tech person? And lawyers are notoriously bad tech people anyway. What is a lawyer doing running a tech company? So I thought, all right, I’m going to let Gary go out ahead.
[00:05:04] Angela Caine: And so he hired our first dev team. He put the product together and I stayed on the sidelines. I continue to practice law. I continue to do some other things, recruiting. I worked in international and I watched how things were going, right? And, but since I’ve been a lawyer for 30 years and I’ve represented a lot of small businesses, I knew a lot of the mistakes that they were going to make and that we could make.
[00:05:23] Angela Caine: And so that helped me really navigate the first two years of our business and lo and behold, we’re still standing after two years and we’re starting to grow. So
[00:05:32] John Ray: you can see the hairpin journey. Yeah, you could see the hairpin turns coming, right? Because
[00:05:37] Angela Caine: there are so many and you can hopefully predict the ones that aren’t coming that you don’t know exactly what they’re going to look like, they’re out there.
[00:05:43] John Ray: Yeah right. Yeah. That makes a lot of sense. And most, most startups don’t have this, right? They don’t have this.
[00:05:51] Angela Caine: And they have to hire it, and it’s very expensive to hire a professional service provider early in the process.
[00:05:57] Angela Caine: It really is, and lawyers are bad about helping small businesses survive, right? They start the clock running, and the costs go up, and even the accountants are guilty of that. It’s difficult, and so I think we had a huge advantage of my… 30 years of experience working with small businesses.
[00:06:16] Angela Caine: And and thankfully I didn’t have to handle any of the tech stuff.
[00:06:19] John Ray: One more thing about you personally, and then let’s talk about the company itself. You could have gotten involved with a lot of different. Startups, if you, if that’s what you wanted, but why Wineview versus anything else that’s come your way?
[00:06:32] John Ray: I guess I
[00:06:33] Angela Caine: I knew so I grew up half in Germany and half in the United States My mom’s German my dad’s from Alabama and they met when he was stationed over there in the classic story. Sure And so I grew up in two cultures and the European wine culture is so different than the American wine culture, alcohol culture.
[00:06:51] Angela Caine: And so I had a unique understanding of how it worked. And then I like to cook and I started getting more into wine as I liked. And I had worked as a server forever. That’s how I put myself through college and law school and made great money doing it. And so I felt like I had a unique set of skills and plus as a lawyer, you’re still a server at the end of the day, you’re a service provider.
[00:07:10] Angela Caine: So I’ve been in the service industry my whole life. And I thought that’s interesting. My skill set is. Fairly unique and I thought it would be a good compliment to Gary’s skill set and so I thought if we’re gonna do something You know, I like the space I felt like we’re really helping Restaurants understand how to get better at what they were trying to do which is sell more wine and educate their guests and their servers On how to sell more wine and drink more wine.
[00:07:33] Angela Caine: Yep. So I thought let’s you know, let’s do this Good thing is you don’t think too much don’t overthink it Yeah. When you start a tech company, do not overthink it or you probably will run.
[00:07:42] John Ray: So true. Angela Caine is with us folks. She is with wine view. You talk Angela about your service.
[00:07:51] John Ray: And it’s software as a service, is really what we’re talking about here. Yeah. How you’ve got basically two main objectives. One is to, and let’s talk about them one separately here. What you talked about the I guess the relative lack of wine education that most servers have. Today are many of them have today.
[00:08:10] John Ray: I don’t know if most is the right word, but many of them have today So how does how specifically does? Your service help bridge that education gap,
[00:08:22] Angela Caine: right, so so there’s a there’s a disconnect in the wine training in general, right? Because you can become a sommelier and just to become a level one is about a two year journey and it’s way overkill, right?
[00:08:34] Angela Caine: If you’re a server in a traditional restaurant that has, let’s say 50 plus wines, you do not need to be a sommelier to sell wine. In fact, if you, if that’s all you have, you’re missing what we think is the biggest part of it, which is the pairing. So it’s not just the wine knowledge, it’s what wine goes with what food and what’s so interesting and what, and one of the reasons I love what we’re doing is, you have these chefs who are creating these tremendous menus and they are really creative people and they are putting these menus together and then you have these fabulous wines out there and nobody’s talking about how to put them together and more importantly, how do you do that?
[00:09:11] Angela Caine: quickly, right? Your staff is not gonna have the time or the maybe even the interest to learn at that level. And so what we’ve done with our software is allow them to learn what they need to know about that restaurant’s wine list and that restaurant’s menu. And so that’s really our secret sauce is that if you’re a restaurant owner and you’re like, I don’t want to sell more wine.
[00:09:32] Angela Caine: Here’s how we do that, right? We allow your servers to learn your wine list and your food pairings so that they can be experts on your restaurant. Now, whether they go somewhere else is irrelevant, but at the point of sale, when they come to you as a guest, instead of saying, Hey, what would you like to drink, they’re going to make recommendations.
[00:09:50] Angela Caine: So we’re actually changing the script of that first 60 seconds when you sit down at a restaurant.
[00:09:57] John Ray: Yeah, that, that makes a lot of sense because you said it well, that, that. Here you have these executive chefs. A lot of times are the owners, right? That really care about what’s coming out of the kitchen.
[00:10:10] John Ray: They spent a lot of time on these creations, but they can’t be out in the dining room. Making sure the right wine gets paired, right? And that makes all the difference in the world sometimes. Absolutely. With your guest experience.
[00:10:24] Angela Caine: And your guests are becoming more discriminating when they go out there, with inflationary pricing, they want a better experience.
[00:10:30] Angela Caine: If I’m going to drop a bunch of money on a nice. dinner. I want that experience. I’m not going to, I don’t want to have the server go I’m new and I really don’t like wine. I really drink wine happens all the time. So how do you get that level experience that you want for your guest when you’re back?
[00:10:44] Angela Caine: Like you said, you’re back in the kitchen creating that menu item. And it’s funny because a lot of servers can rattle off ingredients in that dish. Yes. Elaborate. Oh, tonight’s special is and then they’ll go through this elaborate description and yet they forget the last piece, which is, and it would go very nicely or chef would recommend this wine to go with it.
[00:11:03] Angela Caine: No one ever does that, right? Because most guests would probably say yes, because they’re, you’re the expert on your restaurant, right? You’ve put your wine list together. You put your menu together. Why would you leave money on the table by not having the server or Be able to recommend to the guest
[00:11:20] John Ray: and that does mean money on the table.
[00:11:22] John Ray: So let’s talk about that. Let’s get to the bottom line. You’re right. So yeah, what does that mean? What’s the Delta?
[00:11:27] Angela Caine: Absolutely. Just, and we’re really not changing the process. We’re just tweaking the script, right? So typically, typical restaurant situation, you walk in, you sit down with your wife and they ask you.
[00:11:39] Angela Caine: What would you like to drink and they’ve given you what a minute and a half to look at them and you have no idea. Maybe it’s the first time you’ve ever been to this restaurant before, no idea. You’re looking at 200 wines on a wine list. And so if you’re a typical guy, you’re gonna be like, you know what?
[00:11:52] Angela Caine: I’m just gonna go with a bourbon or a beer. And then the wife is I like wine, but I have no idea. This is going to take forever for me to figure it out. So instead of doing that, what we’re trying to do is to let that server seat you, give you some water. And give you the time to relax into the experience and then come back and ask you not what you’re having to drink, but what are you having to eat?
[00:12:15] Angela Caine: For example, are you starting off with the crab claws, right? And then you say, yes, that’d be great. The chef recommends because of the way we prepare them, this great Sauvignon Blanc. Would you like to try a glass with the appetizer? Think about how different that would be. Cause first of all, you’ve been given time because a lot of times we train these servers to upsell and fast fast, and turn your tables.
[00:12:36] Angela Caine: And I was a server for 30 years and I can tell you it. It has not changed, it has not changed the same thing I did back, in the 80s is what’s happening today. So we’re going to change that and give you the time to enjoy this experience. And so one of the biggest things is that, that wine pairing.
[00:12:52] Angela Caine: It’s knowledge, it’s amazing when you pair the right wine with the right food. It’s magical, that is where the magic happens. That’s where we are trying to plug in. And I think a lot of restaurant owners will agree, but they feel like I believe they feel like they’re limited because of, the workforce is hard to find.
[00:13:09] Angela Caine: They’re very inexperienced and it takes time to train people and it takes time to motivate people, right? So that’s one of the ways we’re helping them out.
[00:13:16] John Ray: And the other thing too is The industry itself has trained diners, um, in a not so great direction, right? To go ahead and make that selection on what they’re going to have to drink before they order the food.
[00:13:31] John Ray: And so you’ve really got to, unlearn that tendency, right?
[00:13:37] Angela Caine: Correct. Go to Europe and you’ll unlearn it real fast because they don’t do that over there. They’re starting to because they feel like it works, but the European style is you’re seated for a minute. Before they come over and start asking you what you want to have.
[00:13:50] Angela Caine: And so that gives you the time to just settle in, this isn’t McDonald’s. You’re not there for fast in and out. This is an experience. If you’re dropping 200 bucks on a dinner, you want your money’s worth.
[00:14:00] John Ray: Yeah. And let’s get to that piece of it. So the guest experience.
[00:14:04] John Ray: I could see, of course we’re business here and I’m thinking about a business dinner, right? Where they don’t. Happened as much as they used to, right? And so therefore, when they happen, you want you that you want them to be first class and over the top and successful, right?
[00:14:23] John Ray: So that’s what we’re talking about. Here’s creating that. a great experience,
[00:14:27] Angela Caine: correct. And what I think that comes down to is how confident is your server on the menu, right? So you have to have confidence to be able to recommend a wine. It is not a cheap product. And if you were selling a glass, you have to upsell to a bottle.
[00:14:41] Angela Caine: And there’s, pro tips that we give on how to do that. But you have to go to that table with confidence. And that’s one of the things that, that most servers are not, they lack confidence in selling wine. They can sell a beer, they can sell a mixed drink because most people know those, most guests can order those themselves when it gets into wine, even the executives because this is a totally new wine list.
[00:15:02] Angela Caine: Maybe they’ve never seen these at Publix the wines on this list. So even then it’s, it comes down to the server being able to recommend. Wine to that table, and you can definitely get them to order wine because it makes the experience, the lunch or the dinner so much more fantastic,
[00:15:18] John Ray: right. And the server, I can see how the server is might be worried about running up against.
[00:15:24] John Ray: Someone who has some knowledge about wine, right? And they’ve got their own opinions. Absolutely. And so what you’re doing is giving them the knowledge and the confidence to be able to talk intelligently with that particular diner too.
[00:15:40] Angela Caine: Exactly. Because they’re not experts on wine.
[00:15:42] Angela Caine: They’re experts on their wine at their restaurant. That’s the big difference. And they’re pairing. That’s right. Yeah, that’s exactly what we teach them and the training modules are fun So we actually modeled them on an app called Duolingo. Yes, which is a very fun I mean talk about something difficult learning a foreign language is really difficult Yes, and so we’ve said okay if they can do it and make it fun Then we can do it and make it fun.
[00:16:04] Angela Caine: And so the knowledge that we give there’s usually about eight to ten questions We do it like a wordle we do it maybe fill in the blank. There’s gonna pop in confusion Fetty, there’s lots of reinforcement because we want people to want to take, we want the servers to want to take the training and then really learn something along the way.
[00:16:21] Angela Caine: So we put it in kind of bite sized, unintended bite size morsels, and then we reinforce the training on that specific wine list and menu. So that’s, I think the big difference with our product.
[00:16:32] John Ray: So is this a product where the server learns this let’s say off the dining room floor and then brings that knowledge or they have a handheld or how does that work?
[00:16:44] Angela Caine: Yeah, so there’s a couple different ways that the restaurants can do it if they’re not tech adverse. So a lot of restaurants that are, they don’t want technology anywhere near the guest. I can understand that. And now with this newer generation, they recognize that maybe an iPad is a good way to.
[00:16:58] Angela Caine: Cause if you’re having that much knowledge that you have to impart in a very short amount of time, sometimes the guest wants to learn a little bit more about the wines that you have, right? Cause maybe the server slammed, maybe he just got sat with 10 tables. And so the guest might want to interact with the wine list.
[00:17:13] Angela Caine: And what’s cool about that is the chef or the beverage director can say, you know what? There’s the tasting notes on this wine are not very. Good. They’re not very informative. I’m going to change them and I’m going to say, I can make my own. I can customize the tasting notes so I can give the guests directly what I want them to know about this wine.
[00:17:30] Angela Caine: And that’s even better because, at the end of the day, the guest kind of likes the story. If you think about how many wines are out there, it’s the story that sells, where is this vineyard from? Why did they start this vineyard? What’s the, what are they passionate about with this wine making?
[00:17:43] Angela Caine: What is the vintage year and why was it important or why was it not good that year? Those kinds of things make things a lot more fun in the wine industry. And really the wine industry itself has done a poor job of kind of getting next generation wine drinkers interested. They’re still elitist to a certain extent.
[00:18:00] Angela Caine: It’s not very accessible to everyone. And so we’re trying to change that.
[00:18:05] John Ray: That’s an interesting dynamic. I hadn’t thought of. It’s just the demographics how those are changing and how that’s changing wine consumption. So is wine consumption overall on a downward trend right now? And you’ve got a lot of course, it seems like we have new wineries come out coming out all the time, right?
[00:18:24] John Ray: So is that the dynamic? That’s going on right now?
[00:18:27] Angela Caine: I think So if you compare the wine industry to like the craft beer industry, it’s getting crushed, right? The craft beer industry has done an amazing job of motivating the next generation wine drinkers and educating them and exciting the wine, the next generation of beer drinkers.
[00:18:42] Angela Caine: The wine industry has, I believe, lagged behind. Because I don’t think they thought they had to keep up, right? I think they thought they had their sales. They had their distributor channels. They had their loyal clientele. But as you, like my son’s 23 and he’s starting to learn how to cook. And he’s mom, I have no idea.
[00:18:59] Angela Caine: I want to make a lasagna or a chicken, chicken Alfredo or something. What do I do with it? So there is interest there, but especially men are very intimidated, with learning wine out in the open. We want to get. them more comfortable with it. And so that’s the idea is to I don’t want to say dumb it down, but make it more accessible to everybody.
[00:19:17] Angela Caine: Sure.
[00:19:18] John Ray: Maybe the way to say it is you break down the component parts of it all. Because it can be overwhelming, um, when it’s all put together. That’s right.
[00:19:27] Angela Caine: Yeah, absolutely. It’s a diff and like I said, when we saw Duolingo did a pretty good job with a very difficult topic.
[00:19:33] Angela Caine: Yeah. I thought, alright, if they can do it, we got this too.
[00:19:35] John Ray: . Yeah, for sure. For sure. and as, no, as as good and worthy as learning Spanish or Portuguese is learning about wine that way sounds even more fun. That’s right. Angela Caine is with us folks with Wine View is the name of her company.
[00:19:51] John Ray: What’s the overall difference that this makes for, uh, in terms of the the, the revenue to the restaurant itself. What, I know it’s different for each restaurant, but what does that look like overall?
[00:20:06] Angela Caine: So we guarantee a 20 percent minimum increase in about two months if you use our product correctly.
[00:20:12] Angela Caine: So we have a great onboarding process. We have a great CSM assigned to you to make sure that Understand the technology, we say it’s like a diet app, right? Yeah We all want to lose weight and then we download these apps and we actually never use them and then we’d understand why we haven’t Lost the pound, right?
[00:20:26] Angela Caine: So that’s what I realized from being a non tech person that we needed this really very robust onboarding process And so we figured that one out and our clients are very happy We walk them through the process. We get the servers on lined up for the training. And so what happens is you can increase wine sales because we’re not changing the actions that take place in the restaurant.
[00:20:46] Angela Caine: We’re just changing the conversations that take place in the restaurant. So you still have the server going up to the table and taking their order and you still have the guests looking at wine lists or menu items and trying to figure out what they want to eat or drink. But we are putting, We’re taking it up a notch, right?
[00:21:02] Angela Caine: So just by that changing that transaction, we can easily guarantee a 20 percent probably more, but our data is suggesting that, because you’ve servers are servers, you’re going to lose some and the downturns in the economy and people aren’t, that those factors, by and large, if you use our product as intended, you’re looking at a minimum of a 20 percent increase in about two months.
[00:21:22] John Ray: And that’s a 20 percent increase in wine sales. And and that’s a much higher margin. Component of the business than food, let’s say. So your gross margin is increased because of that. Increase in wine sales. ThAt’s music to a lot of restaurant owners ears, right?
[00:21:40] Angela Caine: And I know from being a server for all those years, margins in restaurants are tough and inflation is killing them right now.
[00:21:46] Angela Caine: High costs of energy is killing them right now. Workforce problems are killing them now. So technology I think is trying to get further and deeper into that industry to help restaurant owners. But, they’re limited on time. It’s not just the money. They don’t have time. And so we have to do both.
[00:22:00] Angela Caine: We have to save them time. We have to make them money. And I feel like we’ve done that.
[00:22:05] John Ray: You’ve got a collaboration with a company called Toast. Yes. Explain who Toast is and what the value of that collaboration is. Yes. So
[00:22:14] Angela Caine: Toast is an incredible, so Toast is a POS point of sale company and so we go to the National Restaurant Association convention every year in Chicago And we met them the first year.
[00:22:24] Angela Caine: I think they were the first year but when we were on the floor at the National Restaurant Association, there was probably 20 point of sale Systems out there and we’re in Atlanta. So NCR is a big one They have one called Aloha and then there’s micros and there’s all kinds of POS I had no idea there was 20 of them and probably more those were just the ones that we saw at the show But we started asking around and, just like every other industry, who’s the cool kids, right?
[00:22:47] Angela Caine: And Toast, definitely. They’re out of Boston and they have decided that they wanted to be the most innovative and they wanted to solve problems differently with technology than some of the existing who’ve been around forever. And so we hitched our kind of wagon to their train and they are growing like gangbusters and what’s nice because we’re integrated.
[00:23:06] Angela Caine: So we’re at what’s called a full integration partner. So right now if you’re a Toast customer, you can go on your point of sale and you can enable wine view, right? You don’t even have to talk to us at all. It’s right there on your point of sale system. And what that means is all of your menu items and all of your wines will migrate over to your system.
[00:23:23] Angela Caine: Through us. Okay. Then obviously you have to hire us to manage all that, but you can enable it right now. And some customers are already looking at, all right let’s, walk before we run, let’s see how this goes. And so being with Toast has given us a really good context because that’s, obviously they are a huge technological giant.
[00:23:42] Angela Caine: They’re, I went, just went to an event last night and they’re constantly putting new things out there. They’re trying to make it more. User friendly and we get the benefit of that, right? They’re a billion dollar company. We’re not. So we can, and they have lots of partners and the way they sell their partners is look, Toast cannot do everything.
[00:23:58] Angela Caine: So we bring in the software, like an app store, right? So you can a la carte, go through the app store on Toast and pick which ones that you need, maybe the accounting software, maybe an inventory software, maybe a menu software. And so we’re the only wine software in not only Toast, but any POS.
[00:24:14] Angela Caine: There’s no other wine software. where that’s integrated with the
[00:24:16] Angela Caine: POS.
[00:24:17] John Ray: Oh, wow. So that
[00:24:18] Angela Caine: we got real lucky./
[00:24:20] John Ray: And that, that’s certainly, I see why Toast would be interested in you then. Because you’re, that’s something that doesn’t exist unless you’re on the scene there for them. That’s right.
[00:24:30] Angela Caine: Our biggest competitor, if you ask around and they’re not even a competitor because they don’t do, it’s not apples to apples, but it’s a company called Vivino and they want to be the Amazon of wine. So they actually, you can buy from them and they can ship things to you and they teach you about wine and all that.
[00:24:43] Angela Caine: It’s a great product, just not the same as ours. Yeah,
[00:24:46] John Ray: got it. So let’s talk about, whereas we come up on The end of our time, I’d love it if you could share maybe a success story or I know it’s early on, but sounds based on our conversation before the show, you’ve already got some.
[00:25:03] Angela Caine: We do. And, and I hope this doesn’t offend anybody, this industry is is no different than any other industry. So one of the biggest challenges they have is how do you train and motivate a young workforce that is always on their phone? The next generation, and I’m sure you’ve heard this after interviewing all the businesses that you’ve interviewed.
[00:25:20] Angela Caine: Oh, sure. How do you do that? These folks, they learn different. They respond different. They act different. And so if you’re, let’s say a baby boomer or a Gen X or a owner. And you’re, or beverage director, and you’re looking at this new generic, you’re pulling your hair out. You’re like, I can’t get them off their phones.
[00:25:39] Angela Caine: I don’t know if they’re paying attention. I don’t think they’re retaining anything. I don’t, they want everything too fat. How do they’re literally at the end of their rope. And they’re going, and I don’t have the time or expertise to deal with them. So what we’ve done, and we just signed a customer that’s got about 26 locations in multiple states.
[00:25:55] Angela Caine: And we handle all that for them, right? So we. Wrangle their servers and we can use messaging so we can directly message the servers and say, Hey, we’re out of the, 2018 Pinot Noir or whatever. And so there’s lots of ways that they can interact with their servers. We do all of the training.
[00:26:11] Angela Caine: We make sure that they’re doing the training because every week we can give a report to the restaurant and say, Hey, Susie’s looking really good. She’s crushing it. Billy, not so much. You may want to look at that or we can look at that for you. You decide how you want to handle it. So they were extremely happy that one of their biggest frustration points has turned into actually something quite positive because they’re seeing the wine sales go up as we are wrangling their staff and making sure that they know what they’re doing when it comes to selling wine and they’re loving it.
[00:26:40] Angela Caine: Because they literally had no other, they had no other option. They didn’t know what to do and they didn’t know we existed. And so when we were introduced to them by their distributor, they were like, yes. So yeah, so that’s one of our big ones and we ran it as a pilot and then we’re going to roll it out to all 26 locations.
[00:26:57] Angela Caine: That’s awesome. So I think it’s going to be, and it’s fun too, because the different locations now are competing against one another. So we told them like, like Framingham is doing pretty good, Meadowbrook or whatever is killing you guys. So you need to up your game so we can make them competitive and servers are very competitive people.
[00:27:12] Angela Caine: And so once you say, and there’s prizes and everything, they get bottles of wine, they get to actually try the food that they’re serving, which is rare in the industry. And so that’s like some fun, competitive advantage. But the biggest success story is that woman that we were meeting with initially, the beverage director is thank you.
[00:27:27] Angela Caine: I can now sleep at night. My hair is not as going as gray as it was. And and I’m not about to kill somebody. So I consider that a pretty big success
[00:27:36] Angela Caine: story.
[00:27:37] John Ray: That’s a great one. Let’s be clear as we wrap up here Angela on. The because restaurant industry is a big industry, lots of different players, lots of it’s changing and it’s changing.
[00:27:48] John Ray: So who are the best fits for your service?
[00:27:51] Angela Caine: Yeah, so really, we’ve narrowed it down to two types of restaurants. One is your sort of typical fine dining with servers with a big kind of a robust wine list, I would say at least 30 to 50 and above. And some have 600, these wine bars that have ridiculous amounts of wine.
[00:28:06] Angela Caine: So I would think that is definitely one of our biggest categories. But the other one is Just the opposite. Let’s say you go to a pizza and right around the holidays is really important. Let’s say you’re at Christmas shopping and your son or you’re with, they want, he wants a pizza and you’re like, I’m not feeling the pizza thing.
[00:28:20] Angela Caine: I want to get some pasta, right? Some nice pasta. And so you go to one of these kind of fast, casual restaurants that you still have to order and they still have alcohol. You’re not going to have a beer with like chicken Alfredo. You might have it with pizza, but you’re not going to have it with that. And if you’re a female, you really don’t want to have a beer with, with something like that.
[00:28:39] Angela Caine: So any place that has like pasta or fast casual that you would normally have a glass of wine with, those restaurants don’t even build a wine program very well. They have a couple of them. Like when you go in, they’ll say, would you like red or would you like white? That’s it. Yeah. , you don’t get anything else.
[00:28:54] Angela Caine: That’s proof. Yeah. So we can even help them build out a very basic wine selection and then we can help them. ’cause they don’t have servers, right? You’re ordering everything at the countertop. So we, there’s a big difference between one of our customer groups versus the other, but both of them benefit they just benefit from different parts of our product.
[00:29:11] John Ray: Yeah.
[00:29:12] John Ray: That makes a lot of sense. Wow. Angela, congratulations on your success so far. It’s, I’m delighted that we could have you here to celebrate that and to wish you well as you continue to grow. Yeah, congratulations on your work. But let’s get to the most important question for those that have heard something here that makes them want to be in touch.
[00:29:31] John Ray: Tell them how they can do that.
[00:29:32] Angela Caine: Absolutely.
[00:29:33] Angela Caine: So our website is as wineview. com and you can go there. It’s very, I feel like we’ve done a pretty good job of explaining what we do. A lot of times you go to a tech website, you have no idea what they do. And then you actually have to talk to a person. If you go to our website, there’s a book, a demo button, and that’s the easy, what I tell people is it’s very difficult with tech to explain it. So it’s better just to see a demo. So if you’re a restaurant owner, you would go and then we could actually tell you how wine view would work in your restaurant. I feel like that’s the easy, I’m a visual person. Anyway, I feel like that’s the best, but yeah, but otherwise you can go to wineview.
[00:30:05] Angela Caine: com. You can find it on the app stores so you can download it directly off your apple app store or android and then you can check us out that way as well.
[00:30:13] John Ray: Terrific. AngelCainene from WineView. Angela, thanks again for coming in.
[00:30:18] Angela Caine: !Thank you so much. Pleasure being here.
[00:30:19] John Ray: Absolutely. Hey folks, just a quick reminder.
[00:30:22] John Ray: If you’re, um, if you’re not getting what you need out of your back office and you’re Just drinking too much wine. Worried about it. Maybe that’s the way to put it. You’ve got administrative tasks that are weighing you down. You’ve got your bookkeeping has the look of a Nike shoe box with receipts falling out.
[00:30:43] John Ray: If that’s your state of affairs you need to improve to bring the joy back to your business. And the folks that can help you do that are the folks at Office Angels. They have a whole team of angels who fly in, get that work done for you, and then they fly out and they do it on an ongoing.
[00:30:59] John Ray: Or as needed basis, I use their services myself for my business, and I couldn’t do it without them. Give them a call 0 5 0 0. Or if you’re shy, go to office angels dot U S and check them out there. But I suggest just giving them a call and let them know I sent you 6 And you’ll be glad you did. And as we record the show here in November, 2023 we’re a month away from my book coming out.
[00:31:31] John Ray: If you’re a solo or a small firm, professional services provider, and you’re having trouble with your confidence, knowing your value, knowing your pricing, what your pricing should be this may be the book for you. It’s called the generosity mindset method for business success. Raise your confidence, your value and your prices.
[00:31:51] John Ray: If you want to know more, you can go to the generosity mindset. com and receive updates on the book. Or if you’re listening to this show in 2024, you can find out where to buy the book. But you can go to the generosity mindset. com. go To that website one way or the other.
[00:32:08] John Ray: And I want to thank you, our listeners. This is show, I think number seven. 16, I believe after seven and a half years, we’re still going and we’re still going because of you you continue to support us in numerous ways, including sharing social media posts. And one of the particular ways that I really appreciate is when you share the show with someone you think could benefit from knowing about the services or products of our guests.
[00:32:35] John Ray: Here’s a great example. If you know of a restaurant owner, you think could benefit from wine view services. Here’s a great one to share. Thank you for that because it helps our guests and that’s what we’re here to do. And it also helps us live into our mission to be the voice of business in the North Fulton region.
[00:32:54] John Ray: So for my guest, Angela Caine, I’m John Ray. Join us next time here on North Fulton business radio.

 

Jim Dinkins, CEO, HoneyBaked Ham Company

by

Jim Dinkins

Jim Dinkins, CEO, HoneyBaked Ham Company

Jim Dinkins, CEO of Honey Baked Ham Company, joined host Danny Vander Maten on this episode of Executive Perspective. They discussed the brand’s commitment to fostering relationships with customers, their focus on making every day special, and ensuring top-notch customer service, especially around the holiday season. Jim highlighted how the company manages approximately 450 stores across 41 states, and the employment surge during the holiday season. He described his career journey, from working at Procter & Gamble to Coca-Cola North America and eventually being drawn out of retirement to become the CEO of Honey Baked Ham.

Jim and Danny also covered the company’s innovative strategies, such as ‘buy online, pick up in-store’ that enhance customer experience, and their upcoming retail app. Jim emphasized the enormous value Honey Baked Ham places on customer satisfaction, and his personal love for interacting with customers in-store.

Executive Perspective is broadcast and produced by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

HoneyBaked Ham Company

For more than 65 years, The HoneyBaked Ham Company has provided customers and their families with delightful food to enjoy for all of life’s special moments.

HoneyBaked’s origins began when founder Harry J. Hoenselaar patented a spiral-slicing ham machine, making way for the first HoneyBaked Store in Detroit, Michigan.

Since that momentous opening in 1957, the family-owned company has grown to more than 400 locations nationwide, serving its signature spiral-sliced Honey Baked Ham with sweet and crunchy glaze, premium turkey breast, heat & serve sides, desserts, sandwiches, and most recently, delicious take & bake sliders and biscuits.

Offering convenient meals using the best ingredients, HoneyBaked will make every occasion a little more memorable, whether you’re dining in store, picking up, or ordering online.

Company website | Facebook | Instagram | YouTube

James L. “Jim” Dinkins, CEO, HoneyBaked Ham Company

James L. “Jim” Dinkins, CEO, HoneyBaked Ham Company

James L. “Jim” Dinkins is the CEO of the HoneyBaked Ham Company. Jim joined HoneyBaked Ham in March, 2021. Founded in 1957, The Honey Baked Ham Company, LLC is a premium food retailer with over 440 locations nationwide, as well as a direct-to-consumer business. Best known for its signature Honey Baked Ham with a sweet and crunchy glaze, The Honey Baked Ham Company offers delicious, fully-cooked Hams, Turkey Breasts and other premium meats, as well as heat-and-serve sides, lunch, catering and desserts.

Dinkins retired from The Coca-Cola Company in early 2021 as Senior Vice President and Senior Advisor. Prior to his retirement announcement in August 2020, he served as President, Coca-Cola North America (CCNA). Dinkins also served as President of the Minute Maid Business Unit and Chief Retail Sales Officer for CCNA among other roles.

Dinkins joined The Coca-Cola Company in 1988. He gained diverse experience working in a variety of areas, including senior sales, marketing, operations, channel planning, sports marketing, franchise leadership and general management.

As President of the Minute Maid Business Unit, Dinkins led a team that produces, sells, markets and distributes leading brands in juices, natural health beverages, chilled tea and value-added dairy. This integrated team provided brands, services and solutions to consumers and customers through a comprehensive set of go-to-market options.

As Chief Retail Sales Officer, Dinkins led a team that manages strategic relationships with global and national customers across the grocery, mass, club, drug, value, convenience and e-commerce channels in the United States. National Retail Sales had holistic customer management across all categories, brands and routes to market.

Dinkins’ previous roles include Senior Vice President, Sales in National Retail Sales for select grocery, club and convenience retail customers and President, 7-Eleven Global Customer Team. In his 7-Eleven position, Dinkins led a team of associates across 16 countries that worked with 7- Eleven senior managers, licensees and franchisees to develop strategic business plans and initiatives to drive growth.

From 1999 to 2002, Dinkins held senior management positions in the business services sector as Executive Vice President of Service Resources Inc., a business process outsourcing company, and with The Profit Recovery Group International, Inc., a recovery audit specialist, where he was President of the Communications Division. Prior to joining Coca-Cola in 1988, Dinkins held various sales positions with Procter & Gamble.

Dinkins serves on the board for Coca-Cola FEMSA (NYSE: KOF), Monster Beverage Corporation (NASDAQ: MNST), and The University of Georgia Foundation. Dinkins holds an MBA from Emory University and a Bachelor of Business Administration degree from the University of Georgia.

Dinkins has been married to his wife, Lynn, for 33 years. They have a daughter, Dr. Kaitlyn Kincaid, who lives in Birmingham, Alabama with her husband Josh.

LinkedIn

Topics in This Interview:

01:09 Introducing the Guest: Jim Dinkins, CEO of Honey Baked Ham

01:21 Understanding the Honey Baked Ham Brand

02:34 The Business Model of Honey Baked Ham

03:25 Growth and Expansion

04:35 Jim Dinkins’ Career Journey

06:42 Comparing Coca-Cola and Honey Baked Ham

08:34 The Busy Holiday Season

09:35 Jim Dinkins’ Personal Experience in Stores

18:58 The Impact of Honey Baked Ham on Customers

21:11 Jim Dinkins’ Personal Reflections and Future Aspirations

26:08 Conclusion and Contact Information

About Executive Perspective

Executive Perspective features executives and business leaders from a wide variety of sectors. Host Danny Vander Maten and his guests cover industry trends, insights, challenges, success strategies and lessons learned.  Executive Perspective is underwritten and presented by Cresa. The show series is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. A complete show archive can be found here.

Executive Perspective

Danny Vander Maten, Vice President – Tenant Representation, Cresa, and Host of Executive Perspective

Danny joined Cresa in the Spring of 2016 and brought a diverse background with nearly 10 years of experience in finance, business operations, and strategy to his client’s real estate transactions.

At Cresa, Danny’s primary responsibilities include strategic planning, lease analysis, negotiations, and cost mitigation. As a registered Certified Public Accountant with an active license in the state of Georgia, Danny provides unique financial insight into every critical aspect of the transaction.

Cresa is the world’s most trusted occupier-centric commercial real estate firm. They strategize for the best possible results for occupiers everywhere. Cresa thinks beyond space. Partner without conflict. And apply their integrated expertise to make your business better.

Connect with Danny: LinkedIn | Twitter

Connect with Cresa: Website | LinkedIn | Facebook | Instagram | Twitter

Catapult your Health with Advanced Healing Modalities, with Dr. Rocco Crapis, Alchemy Chiropractic, and Michelle Pershing, Soul of 100 Women

by

North Fulton Business Radio, Episode 716)

Dr. Rocco Crapis, Alchemy Chiropractic, and Michelle Pershing, Soul of 100 Women, joined host John Ray to discuss their distinct but complementary wellness services. Dr. Crapis discussed the approach of his firm, Alchemy Chiropractic, which focuses on fine-tuning the vibrational frequency of the spinal cord to enhance overall health, improving brain functionality, and human performance. Michelle described her modality which involves deep cleaning of the body’s lymphatic system to optimize health and wellness. They both shared their individual success stories, explained how their methods can complement each other, and much more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Dr. Rocco Crapis, Owner, Alchemy Chiropractic

Dr. Rocco is a classically trained Chiropractor and is driven by a strong foundation and interest in human Potential and the ability to adapt. He has spent the last decade studying healing modalities from around the world and applies his knowledge in a way that fine tunes the nervous system specifically to each unique patient.

Dr. Rocco is determined to guide you to achieve a level of health you’ve never experienced before, no matter where your healing state of being currently resides.

His practice has been strictly word of mouth and as such has no web presence. He can be reached at 561-573-4580 or through contacting Michelle Pershing.

Michelle Pershing, Owner, Soul of 100 Women

Soul of 100 Woman Lymphatic Consciousness Body Work believes in supporting the Consciousness shift of one’s health and the health of the Planet.

The ALT/XP2 machine moves the lymphatic system at a greater depth than Manual Lymphatic therapy. ALT with the XP2 machine cleanses and filters the entire lymphatic system and venous system of trapped protein, toxins, hormones, cleaning/repairing body tissue and inflammation, while boosting the immune system.

Assisted Lymphatic Drainage Therapy supports detoxifying and regenerating several conditions: Lymphedema, Lipedema, Fibromyalgia, CFS, Adrenal Fatigue, Oncology massage, X Plant Detoxification,Breast Surgery Recovery, Pre/Post Op Plasitc Surgery, Pre/Post-Op Professional Athletic Bone and Tissue Surgery, Surgical Tissue and Bone repair, Chronic Venous Insufficiency (VS), Vertigo, Scar Reduction Therapy, Cancer, Lymes DIsease, Peridontal DIsease, Digestive therapy. ALT is ultilized as a positive form of therapy for PTSD: internally calming the body’s Autonamic, Parasympathic, Sympathetic Nervous System.

In addition to the website, Michelle can be reached at 818-421-7649.

Website

Questions and Topics in this Interview:

  • What is the foundational structure of healing with Technology Lymphatic and Organ Detox?
  • Dr. Rocco, how does your Chiropractic Technique initiate a megawatt chain effect of healing in the body?
  • Michelle, why is Assisted Lymphatic Therapy so powerful?
  • How do both techniques piggyback and support each other to catapult the healing process?
  • What are the results of opening up the body at these deep levels?
  • How are these modalities rare gems “diamonds in the rough” that are beyond mainstream treatments the most people are utilizing already?
  • What awareness and education do you want to share with the public?
  • Who are people seeking your services?

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

Our Mission

We help local business leaders get the word out about the important work they’re doing to serve their market, their community, and their profession.

We support and celebrate business by sharing positive business stories that traditional media ignores. Some media leans left. Some media leans right. We lean business.

Sponsor a Show

Build Relationships and Grow Your Business. Click here for more details.

Partner With Us

Discover More Here

Terms and Conditions
Privacy Policy

Connect with us

Want to keep up with the latest in pro-business news across the network? Follow us on social media for the latest stories!

1000 Abernathy Rd. NE
Building 400, Suite L-10
Sandy Springs, GA 30328