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Inspiring Women, Episode 17: Charting A Financial Course For Women

January 15, 2020 by John Ray

charting a financial course
Inspiring Women PodCast with Betty Collins
Inspiring Women, Episode 17: Charting A Financial Course For Women
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charting a financial course

Inspiring Women, Episode 17: Charting A Financial Course For Women

Host Betty Collins addresses the importance of women actively planning for their future, charting a financial course, and finding good advisors to help. She also interviews Helen Colon of Capstone Wealth Advisors. The Inspiring Women podcast is presented by Brady Ware & Company.

Helen Colon, Capstone Wealth Advisors

Helen Colon

Helen Colon is a Financial Advisor with Capstone Wealth Advisors. With 38 years of industry experience, her areas of focus include women’s financial strategies, retirement income strategies, cash flow management strategies, business retirement plans, divorce financial planning, and investments.

Helen is also a Certified Divorce Financial Analyst® (CDFA). As a CDFA, she helps clients with pre-divorce financial planning such as providing strategies for providing financial information and assistance, including evaluating the tax implications of dividing property and the settlement options for dividing pensions, marital property and awarding of child and/or spousal support.

Helen is active in her community, including serving on the board of the Women’s Small Business Accelerator (WSBA). She has also volunteered with the Girl Scouts of Ohio’s Heartland teaching financial literacy workshops for the Women at Ohio Reformatory as well as for the young girls.

Betty Collins, CPA, Brady Ware & Company and Host of the “Inspiring Women” Podcast

Betty Collins, Brady WareBetty Collins is the Office Lead for Brady Ware’s Columbus office and a Shareholder in the firm. Betty joined Brady Ware & Company in 2012 through a merger with Nipps, Brown, Collins & Associates. She started her career in public accounting in 1988. Betty is co-leader of the Long Term Care service team, which helps providers of services to Individuals with Intellectual and Developmental Disabilities and nursing centers establish effective operational models that also maximize available funding. She consults with other small businesses, helping them prosper with advice on general operations management, cash flow optimization, and tax minimization strategies.

In addition, Betty serves on the Board of Directors for Brady Ware and Company. She leads Brady Ware’s Women’s Initiative, a program designed to empower female employees, allowing them to tap into unique resources and unleash their full potential.  Betty helps her colleagues create a work/life balance while inspiring them to set and reach personal and professional goals. The Women’s Initiative promotes women-to-women business relationships for clients and holds an annual conference that supports women business owners, women leaders, and other women who want to succeed. Betty actively participates in women-oriented conferences through speaking engagements and board activity.

Betty is a member of the National Association of Women Business Owners (NAWBO) and she is the President-elect for the Columbus Chapter. Brady Ware also partners with the Women’s Small Business Accelerator (WSBA), an organization designed to help female business owners develop and implement a strong business strategy through education and mentorship, and Betty participates in their mentor match program. She is passionate about WSBA because she believes in their acceleration program and matching women with the right advisors to help them achieve their business ownership goals. Betty supports the WSBA and NAWBO because these organizations deliver resources that help other women-owned and managed businesses thrive.

Betty is a graduate of Mount Vernon Nazarene College, a member of the American Institute of Certified Public Accountants, and a member of the Ohio Society of Certified Public Accountants. Betty is also the Board Chairwoman for the Gahanna Area Chamber of Commerce, and she serves on the Board of the Community Improvement Corporation of Gahanna as Treasurer.

“Inspiring Women” Podcast Series

“Inspiring Women” is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA, and presented by Brady Ware and Company. Brady Ware is committed to empowering women to go their distance in the workplace and at home. Other episodes of “Inspiring Women” can be found here.

Show Transcript

Betty Collins: [00:00:00] Today, we’re going to have a topic that I’m probably most familiar with and could probably talk about for more than one podcast. It’s charting a course for women that … A financial guide is so important, and it’s something that doesn’t always get done. I really want to talk about it because I think you’ll find some statistics that are very bothersome about it.

Betty Collins: [00:00:23] Back in the day, when my mom and dad were married and raising kids, my mom did very, very little with money til later in life. But she made up for time, that’s for sure. My dad just carried the day with all of that. Then, he retired earlier than she did, and he went back to handling money. Then, she really wasn’t too sure of things. When it came time to for her – she’s a widow now – to deal with money, she really had been out of the loop a long time. Fortunately, they had planned well, but they never worked on it together. They never charted the course and had a plan; they just kept doing what they do, which is work hard, save; work hard, save. Not a bad way to go, and they did pretty well.

Betty Collins: [00:01:06] It’s mind boggling that this is 2019. We’re almost at the end of a decade, and that women today take financial planning and put it in a drawer; maybe a closet; under the rug. You would be amazed. It’s not something that they really are at the helm of. Why is that? We’re dominating in so many ways. We’re educating ourselves further than men. We are definitely dominating marketplace, where we’re starting more businesses. We’re providing for our families – sometimes, THE provider. We’re becoming a lot more influential in top leadership positions, such as CEOs, you hear a lot more; executive management. Politics, we are on the rise there. I don’t know why anybody would want to do that, but they do. And we’re really just now making a lot of room in the boardroom. It’s becoming more of our place. We actually have a seat at the table.

Betty Collins: [00:02:04] As we’re dominating, moving certainly forward, really scary statistics by UBS, who is a financial planning firm. 85 percent of women today manage the expenses of their household, whether they’re married or single. It’s just the woman takes that on. Only 23 percent take the lead, when it comes to long-term financial planning. Really, it’s kind of important because, first of all, women live longer than men, so you’re going to have to have some dollars that last longer. Women tend to be a little more risk averse. We miss those growth opportunities because we don’t necessarily want to take the risk. A savings account and security sometimes comes a little bit before that. What they did find was that women who do invest are much more strategic. They’re more goal-driven. Those two things don’t make sense. What it tells me, though, is that we need to have more women thinking about how they’re going to invest.

Betty Collins: [00:03:03] Women put others first. That’s really nice, but I want you to envision yourself as a greeter one day at Walmart because you made sure everybody was taken care of before yourself. You need to pay yourself first, even above your children. I look at my kids today and go, “You’ve got 40 years to work and deal with your life. You can do it.” I’ve had to really be one of those parents who drew a line in the sand. Earlier, as they were kids, I was really obsessed with leaving them money, and making sure they were set for life, and different things like that. Now I look at it and go, “You’re healthy, and you’re educated. Go figure out what you want to do.” So, I put some other things before them that are more important when it comes to financial things.

Betty Collins: [00:03:48] Early and often is the only way to live, when you’re talking about financial planning. Sometimes, we just look at it as, “Well, it’s too late.” I don’t think it’s ever too late to start somewhere. I didn’t start til in 1998. I was going through some personal things that changed; that was my late 30s. I really had to sit down and prioritize what was important. As much as I am a CPA, I am not a financial planner. Those are two different things, so I had to listen to professionals, and I’m still listening to them in my fifth decade of life.

Betty Collins: [00:04:23] The biggest thing I had to do was face my fear with it, and I had to make up for lost time. That took me owning it. I look at financial planning as very complex. I hate reading the statements of how my investments are doing. I don’t like seeing what I should buy and sell. I don’t want to make those decisions. I’m like most women – I’m conservative; I like my security. Yet, I had to make up for some time because I didn’t start til late 30s. I can really say I’m probably not going to be a Walmart greeter because I did those things.

Betty Collins: [00:04:54] I want to talk to you a little bit today about … That’s just my personal experience, and I’m being honest with you. I didn’t start out, from the beginning, putting money in the bank. My husband did. My husband works for the post office and he, from day one, not making a whole lot of money, believe it or not, at the post office 30-some years ago, put something in a 401(k). He started much earlier in life and was able to retire probably much earlier in life because he did those things.

Betty Collins: [00:05:21] What should you do? First, you’ve got to manage your own money. It’s just too hard to make. It’s too hard to earn, and you never know when your earning ability is going to not be there. You have to manage it, and that’s really on you. It’s not on anyone else. As I tell my kids with student loans, who, they don’t want to pay them back, I said, “When you signed those loans, you didn’t say, ‘I’m going to really try to make every effort to pay this loan.’ You said, ‘I need to do this, and I’m going to do that. I’m going to take responsibility.'”

Betty Collins: [00:05:51] If you have a confidence issue with money, and you hate money, and you don’t want to face it, and you don’t want to deal with it; you’re not an accountant, and it’s too much, then picture your life over the next five, 10, and 15 years without money and a plan. What is it going to look like? What are you going to look like when you don’t have the ability to work, if you’re in labor, and now you’re older? What does it look like if your industry’s changing, and you’re not changing with it? What does it look like, when you just want to maybe hide behind the desk? Then, one day, you’re like, “I don’t have this taken care of …”? I still am somewhat intimidated by financial planners because I don’t feel like I know everything. I just found people that I trust.

Betty Collins: [00:06:32] Then, there’s the whole caretaking, and enabling the people in your life. You know what? That takes your resources. My adult children are educated and healthy. They do not need me to hover over them. They do not need me to rescue them. Right now, I have to, as the parent, and as the aging parent, take care of myself. I will tell you, with my parents, who didn’t always put together a plan together, we never had to take care of them because they did have their ducks in a row. But they also made sure they didn’t hover over us for life either. You have to be careful with those relationships that do that. Then, you’ve got to focus on earning while you have the potential to do it. You make hay when you can. You seize your opportunities. Life can change on a dime, so you have to really focus on that.

Betty Collins: [00:07:18] You have to track your expenses somehow, and I don’t mean you need to be sophisticated. I will tell you, and this is almost embarrassing, but I have QuickBooks in my personal life, and I track how we spend money. There are times I look at it … My husband wants never to look at it. He hates it. But I look at that sometimes and look at what I spend it at Kroger in a month, and it’s mind-boggling; or Starbucks coffee. Before you know it, you’re going, “Wow, it took me all that time to earn, and yet I’m throwing it out the door.” Not that Kroger is a bad place, but I probably over-shop, and I have too much. Tracking how you spend is part of the financial planning. It’s just not earning and saving; it’s when you get that, what do you do with it? There is that middle-class millionaire all around you; you have no idea, because they do really watch how they spend. I don’t like being around tight, cheap people. I hate that. I hate people that constantly think a coupon is the answer to everything, but there is a lot of respect I have, when somebody really is intentional about not wasting their money, when they spend.

Betty Collins: [00:08:23] This is a big problem for women, and I think you need to … I need to say it out loud, and then you need to really look in the mirror and see this as a problem in your life – you cannot let relationships sabotage your finances, whether that’s significant others, kids, aging parents, friends, or family. You have to figure out when someone is constantly in your checkbook, and you constantly are working and they’re not, or whatever the case is. They basically are sabotaging … I’ve seen enough women be completely taken advantage of and didn’t even have a clue; or they were so wrapped up in the relationship, when they finally were able to break off – if they did, they saw it – a lot of hard money went out the door in a relationship that also went out the door.  I would encourage you, with relationships like that, you have to let go of those, if you don’t want to be a Walmart greeter; if you want to make your dollars that you work hard for worth their time.

Betty Collins: [00:09:25] It’s a long journey – 40 years. I can’t believe I’m in my last 10, probably, of working. It’s best if you take the whole 40 years to plan and not the last 10, because there is no quick fix. There isn’t any, “I’m going to now just become a huge saver.” It always discourages me, even when I see people who have saved tremendously, and all the sudden, they’re diving into what should not be touched until they’re 65. I see it all the time.  It’s a long journey. It’s a journey that takes you all the way til the time you can retire. People even don’t know how much they have, in those 40 years, or how much they would need to go beyond 20 years. Don’t do that in your life, because, when you finally get some free time, you finally have a little bit of choice, you want to have some financial freedom there, if you can.

Betty Collins: [00:10:17] What should you do when someone says, “I can do this for you,” and Shazam! It’s called quick fix. It’s called luck. It’s really sad that 28 percent of our country thinks that the lottery is a great way to plan for retirement. The other sad part of those statistics are most people … not most, but a good amount of people that win the lottery end up in bankruptcy because they don’t really know how to handle something, first of all, that big, and they didn’t earn it. Then, they have everyone at their doorstep – those typical sabotage relationships. Quick fixes and lucks are not there, but neither is hope. Hope is just not a strategy. “I hope it all works out …” “I hope I don’t have to work at Walmart as a greeter …”

Betty Collins: [00:11:03] I’m not making fun of people who work at Walmart as a greeter. My dad worked til he was 73 because he wanted to. He just wanted to. When he got to a point, where he knew he was going to have to pay taxes on the money, he worked for free; because, for him, getting out and having that purpose was there. But it’s not a strategy, if that’s when you still have to pay your mortgage, and your rent, and all those things. So, don’t look at hope as a strategy. If you catch yourself going, “Well, I just hope my business works out because then I can retire …” – not a strategy.

Betty Collins: [00:11:32] You have to know the difference, when you’re financial planning … Women, you want to really have it all and do it all, as we do, sometimes. You have to know the difference between bad and good debt. There is good debt. I think your house, having debt on it, is not a bad debt. It’s an investment, and it’s a place that you can one day call your own. However, when you have to make a $2,000 payment on a house, you probably have to earn $3,000 or $4,000 to do that. By the time you tax it, and give the government their share, and then you’re paying interest on that, as well, you have to still go, “I know that’s good debt because I have an investment, but I still have to really earn a lot to do that.” When you’re thinking about decisions, like mortgages on a house, which might be good debt, you have to look at the course you’re charting, and say, “Is it worth having to make this kind of money to pay this kind of good debt?” Those are questions, when you hit certain ages in life, you really do have to confront.

Betty Collins: [00:12:40] The other thing about debt is everyone’s very consumed in- because this is just now how we are, and I’m kind of this way. If you asked me to donate money to your organization, if you gave me a card that says, “We want to deduct $30 a month out of your account, and you can give us $360 over a course of a year,” or if you say, “Can you write a $360 check tonight?” I’m probably going to tell you I like the monthly payment, because we are so geared to that. What you really have to ask yourself – and it’s okay that you have monthly payments … Can you afford it? – But do you really know what you paid for the car? Do you really know what you paid for the house? Do you really know what you gave to the charity? The mindset of monthly payment is sure, it’s good for budgeting, but you still have to know, was this worth the buy?

Betty Collins: [00:13:30] I’m a big person of, as soon as Kohl’s starts sending me 30-percent off, I’m thinking, what do I need? What I need? There’s good and bad debt. If you save 30 percent, but then put it on one of their cards, and you just took your time paying it, you didn’t pay 30-percent less, right? We laugh, and we say those things are common sense, but it’s how people live. Then, they get to a point in life- they’re like, “What happened? I can’t go back and make some things change.

Betty Collins: [00:13:57] Here’s a great way to think, when you are charting your course – overestimate the money needs, and then, you get to enjoy maybe the surprise of some excess cash. Now, I’m the person in life, if I lose 10 pounds, I know I can eat what I want for the weekend, instead of going, “I could get to 12 pounds …” That’s just how I think, sometimes.

Betty Collins: [00:14:19] So, sometimes, overestimating, putting yourself to go, “I really need a thousand bucks, but, man, if I had 1,400 … Let’s try to go there and then, we’ll see what happens,” right? When you needed the thousand dollars, and now you need nine, you really did well, but if you need the thousand and you needed 12, you still can cover it. It’s like when people estimate their tax payments. First of all, either people never will pay an estimated tax to the government, which I get, or they love to overestimate because they hate a tax bill, and then, they love getting a big refund. Both ways, to me, are crazy. Try and nail it in and having a little bit of access that the government has to give you back isn’t the worst thing in the world, or whatever the case may be.

Betty Collins: [00:15:03] Women are dominating in starting up businesses. We are one who are, “I gotta do this. I’ve got an idea. I’ve got a passion.” Then we get our, “Okay, my idea has turned into a business, but it’s killing me because I still … It’s this huge investment, and I’m not making probably the money I wanted to.” I think [inaudible] on the Big Bang Theory … Love to watch that show. It’s useless, mindless television.

Betty Collins: [00:15:32] Penny, of course, is an aspiring actress, and she works at The Cheesecake Factory. That’s her day job. She’s always broke, so she decides that she is going to sell some type of jewelry. She’s all excited because she’s making this jewelry, and she can sell it for five bucks; until Sheldon comes in the room and logically puts it through and says, “You would have to sell this many pieces of jewelry to even pay your rent.” At that point, she can’t have this mass production to make thousands of things to pay her rent.

Betty Collins: [00:16:02] When we are charting our course and saying, “If I started my own business, I have so much more freedom, and I can really make some money, and I love what I’m doing,” but it has to be part of the financial plan that it can really work. I’m very fortunate in what I do. I don’t have to sit and talk about a lot of, “I gotta make this many pieces of jewelry …” But in my business, even as a shareholder, I have to sit and say, “If I keep doing hundreds of 1040s without a business tax return, I’m probably not going to make the money that I normally do. Do I want to work that hard and have that much chaos in my life?” Some of it is that’s just what I do but is it part of the long-term plan that you can say, “Hey, I can do this, and I can live, and I can have a good course that I like?”

Betty Collins: [00:16:45] The other thing in business, and in your personal life, are budgets. Very few people live on budgets today. Very few people even know how to create one. When my kids … My daughter was starting to get an apartment, she realized, “I don’t know if I can afford to live.” I said, “Well, you’ve gotta figure it out.” Of course, she finds some app. The app tells you all these things. It creates the budget. She was a little blown away with what it took to live, and she was a little more logical in moving out and not moving out as quickly.

Betty Collins: [00:17:14] Then, she thought through, “We probably can only afford this.” She thought through a lot more. Still got to be independent; not live with her mom, and still got to have her own deal. The next apartment, though, she moved into, she just said, “It’s time to move.” They lost a roommate, and they paid more for rent, and she had to get a different car. All the sudden, she’s like, “Oh, my …” because she really didn’t think through in a budget format.

Betty Collins: [00:17:39] Sometimes, when you’re starting your business, you need to take out as little money as possible versus just, “It’s kinda like my business. It’s my LLC. It’s the same thing as Joe Smith …” But you have to still go, “I only can take this much out of my business because if I’m going to use this business as a resource to get to retirement, guess what? I gotta plan just like I do in my household.”

Betty Collins: [00:18:01] Those are things that you have to do. It’s all exciting. I know you’re just thrilled … Depends on the Walmart greeter question, I guess. Be informed. It’s the biggest struggle I have with our society right now, because we have- it’s almost like we have way too much information, so we’re not getting the right information. That’s a problem for anyone trying to handle their finances. I have people who, “I’m not going to pay those brokers any fees. I can sell my own house. I don’t want to pay a realtor,” or, “I can invest my own money on E-Trade.” Well, you better know how to be informed when you do those things and get to the right information, or I would tell you to hire it.

Betty Collins: [00:18:49] I would tell you that you have that advisor … I have more than one adviser because I need to be informed with the right information. Clicking on Twitter’s article written by someone I don’t know, representing some agenda or opinion, is not information. You have to be very, very careful. Then, I think you have to read, and then you read. It’s all part of owning it. It’s all part of charting your course. There’s a tremendous amount of books which we will have that you can read that get you in the game, especially if you’d rather read a Dummies for Financial Planning than you would some economics book, right? Which, by the way, I don’t even read economics books.

Betty Collins: [00:19:27] There’s all kinds of things. Prince Charming isn’t Coming: How Women can get Smart About Their Money, by Barbara Stanny. All You’re Worth: The Ultimate Lifetime Money Plan, by Elizabeth Warren; not the Elizabeth Warren you probably think of. Your Money or Your Life: Nine Steps to Transforming Your Relationship with Money. Again, you could go online and Google ‘guide to women financials,’ and you’ll find book, upon book, upon book. You also can get people that can recommend books to you, but I would tell you to do that.

[00:20:01] Life is too short, and it’s meant to be enjoyed. Chances are, you will have to work, so make it worth all the time and effort that you do. You can either live in control of your financial path, or you can be controlled by it. I would suggest to you, today, choose wisely and determine how you are going to chart your course to some financial freedom where you can enjoy life on your terms.

Betty Collins: [00:00:00] Today, we’ve been talking about a financial guide for women; hopefully you enjoyed the podcast. I’d like to really wrap it up today with someone who’s been in financial planning a long time. She’s definitely someone that I really do business with and like. Her name is Helen Colon, and she is with Capstone Wealth Advisors. I met Helen through NAWBO Columbus, which is the National Association of Women Business Owners.

Betty Collins: [00:00:27] She’s had an amazing passion for women, for sure, and financial planning. Really, she takes it a step further by making sure that they plan, and they are protected. She has an amazing career and background, and her passion, along with her New York sass, are what sets her apart, for sure. So, Helen, welcome today, and thank you for taking the time that you’re going to spend with us. Just tell the audience just a little bit about you and your journey in the financial world.

Helen Colon: [00:00:56] First of all, Betty, thank you for having me. I started out my career back in 1982 as a key punch operator on Wall Street. Then I grew myself, where I became an institutional trader for many, many years. I did that until 2009, where my life’s trajectory turned, and I became a caregiver for five years, which landed me in Columbus and private practice.

Betty Collins: [00:01:28] Well, I can’t imagine being on Wall Street for 28 years. You were definitely the Lone Ranger. Of course, I know you learned to play golf during that time because that’s what you had to do, right? Talk to me, just a few … I know you have some certain certifications that are geared to women.

Helen Colon: [00:01:46] I have a certification as a certified divorce financial analyst. I received my certification after I met several women who came to me after their divorce was final. They did not come out of that marriage with an equitable portion of the marital assets. It distressed me so much that I made it a priority to help in any way that I can so that other women don’t end up in that position.

Betty Collins: [00:02:17] Sure, sure. I think it’s one of things that I definitely have been attracted to you, because I represent a lot of women business owners, and you’re right, that happens. What do you see when you’re helping women? What are they doing well, and what are they struggling with in the financial world, or in their lives?

Helen Colon: [00:02:36] Well, Betty, women face unique challenges in their lives. The income gap, where we’re only paid 80 percent to the dollar, as opposed to a male counterparts. We have longer lifespans. Typically, we will live at least five to 10 years longer, minimum, than our male … We have multiple roles and responsibilities, such as becoming a caregiver, or going through a transition, such as a divorce. Most times women are not … They put everyone first and they, themselves, on the back burner. That’s a huge mistake, just because, as I said, they live longer; the challenges … So, they need to plan properly and save for themselves for that time.

Betty Collins: [00:03:23] Right. What’s really distressful is I was reading, and I was surprised in the statistic that 85 percent of women handle the financial expenses in their home. Yet only 23 percent, I believe, handle financial planning. I will tell you, it’s an intimidating thing. Sometimes, you feel like, “Oh, no, it’s confession unto God. I’ve got to go tell them that I have money, or I’m doing this, and I don’t know what to do with it.” It’s a hard thing to confront sometimes.

Betty Collins: [00:03:57] But it all comes down, like I said in my podcast, do you want to be a greeter at Walmart or not? Do you want to really handle that? So, tell me what a successful woman looks like when she is in that 23%, and she’s doing what she’s supposed to because they tend to manage money better … They’re better investors, sometimes. They’re a little more aggressive and strategic. What does that successful woman look like that takes it and says, “I’m gonna own this …”?

Helen Colon: [00:04:25] Well, they have to take the fear out of the equation. They have to realize that they need some financial guidance; a professional that will help them take that first step. You need to walk before you run. So, a woman that realizes that she needs some type of financial planning is willing to talk to someone, regardless of whether they have knowledge of investments or not. That’s our responsibility to educate our clients in investments.

Helen Colon: [00:04:57] Financial planning is a relationship with the client. I take great pride in developing a team effect around my clients, as you know. I bring in the CPA for the tax strategies. I bring in the estate attorney for legacy planning, multi-generational planning. Those women that come to me realize that they find value in being- they feel safe. They feel they have their team around them so they can go on and do what they need to do.

Helen Colon: [00:05:32] Financial planning doesn’t just involve investments. We look at risk protection, long-term care. I work with a CPA, with tax strategies, things of that nature. I had a client come to me, as you know, several years ago that wanted help with financial planning. Her fear was that she was going to live in her daughter’s basement if she didn’t plan properly. Well, I can tell you, as of today, that will never happen.

Betty Collins: [00:06:04] Yeah, she’s a great success story, for sure. It’s because she just faced it. She owned it and said, “What do I gotta do?” Because women are that way … When we decide we have to do something, or that this is a priority, it generally gets done. We’re just sort of like that.

Helen Colon: [00:06:15] Face the fear.

Betty Collins: [00:06:19] Yep, face the fear. What are common mistakes you see? This is, “I’m going to just go online and trade all myself because I want to pay a fee,” or [crosstalk]

Helen Colon: [00:06:27] Stop! No!

Betty Collins: [00:06:28] Don’t do that. What are the common mistakes that women make?

Helen Colon: [00:06:36] Well, not taking that first step; not realizing that just because they don’t know what they don’t know, they’re frozen. They need to get out and find someone that they feel comfortable with; develop that relationship with that advisor; and start to educate herself. They need to save now, not tomorrow. Now. It’s imperative because, as you said earlier, wouldn’t it be sad if you got to that full retirement age and realized that you can’t retire because you didn’t plan properly. It would be wonderful if you could get to that point, and say, “You know what? The decision is mine. I’d rather choose to continue to work than not.”

Betty Collins: [00:07:23] Right. I know for myself, I did not start anything til age 38. I tell my kids all the time, I started with 50 bucks a month into something. They just look at you like, “50 bucks a month will never get you there.” Of course, now I’m a young 56 years old. I’m so glad I started somewhere, started something that … I had good advisers around me. When I realized they weren’t good advisors, I got rid of them. I just have a passion about it because you just don’t know, and life can change on a dime. You know [crosstalk]

Helen Colon: [00:07:55] One phone call changed my whole life.

Betty Collins: [00:07:57] Sure. Sure. You were the big dogs on Wall Street, and as you said … Wow, life changed, and you had to be a caretaker of parents, and you were ready to do that.

Helen Colon: [00:08:06] I was fortunate to be able to take that experience from my Wall Street days and translate that into my private practice. I find, most often than not, women want to be spoken to, not at. I like to coach my clients into educating them about what it is that they’re doing; why I recommended something – an investment, or whatever have you; that way, they don’t turn around and say, “Well. Helen told me to do it, so I did it.” No, this is why I did it.

Betty Collins: [00:08:41] Well, it was great having you here today. I appreciate you taking the time. This is Helen Colon, and she is with Capstone Wealth Advisors in the Polaris area, in Columbus. I would encourage you to reach out to her, or find her, or get with me, because she’s just done a fantastic job with other women in business. Again, we have a passion together with NAWBO Columbus. Women, do not let this part of your life go. Make sure that you have a financial guide that you … It’s your course that you are charting.

Ted Schwartz, Joel & Granot Commercial Real Estate

January 14, 2020 by John Ray

Joel & Garnot Commercial Real Estate
North Fulton Business Radio
Ted Schwartz, Joel & Granot Commercial Real Estate
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Joel & Garnot Commercial Real Estate
John Ray and Ted Schwartz

North Fulton Business Radio, Episode 190:  Ted Schwartz, Joel & Granot Commercial Real Estate

The North Fulton commercial real estate market is now Metro Atlanta’s fourth largest. Ted Schwartz, a partner with Joel & Granot Commercial Real Estate, joined us to talk about the dynamics of North Fulton and what to expect in commercial real estate in 2020. “North Fulton Business Radio” is hosted by John Ray and is broadcast from inside Renasant Bank in Alpharetta.

Ted Schwartz, Joel and Granot Commercial Real Estate

Joel & Granot Commercial Real Estate
Ted Schwartz

Ted Schwartz specializes in corporate office tenant representation at the Joel & Granot Commercial Real Estate firm. He brings more than 20 years of commercial office brokerage experience to bear for his clients, predominately office tenants or owner-users of commercial office property. He is a recognized office tenant representation expert with a formidable office brokerage practice covering all major submarkets of Metro Atlanta focusing on the Ga. 400 corridor.

Joel & Granot is a leading commercial real estate brokerage firm serving the Atlanta metropolitan area and all of its primary submarkets. They are business advisors with expertise in commercial property leasing, acquisitions and dispositions on behalf of landlords and tenants. The firm’s work includes commercial office, flex, showroom and retail space as well as investments and land sales. Its Atlanta tenant advocacy work serves many industries, including law firms, nonprofits medical office space occupiers, tech firms, and service companies. Joel & Granot is locally owned yet globally connected as a long-term affiliate of CORFAC International, a worldwide network of leading privately held commercial real estate firms.

To get in touch with Ted, you can email him or call directly at 770-713-2775.  To learn more visit the Joel and Granot website.

Joel & Granot Commercial Real Estate

North Fulton Business Radio” is broadcast from the North Fulton studio of Business RadioX®, located inside Renasant Bank in Alpharetta. Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with approximately $12.9 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: corporate culture, corporate office tenant representation, Ga. 400 corridor, Leadership Atlanta Class, lease transactions, live, live work play communities, North Fulton Business Radio, North Fulton Commerical Real Estate, North Fulton Real Estate Market Correction, North Point Mall, office and industrial real estate, seller's market, Ted Schwartz, tenant advocacy work

Joel Peskin, Big Event Productions, and Hans Meier, North Georgia Promotions

January 10, 2020 by John Ray

Joel Peskin
North Fulton Business Radio
Joel Peskin, Big Event Productions, and Hans Meier, North Georgia Promotions
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Joel Peskin
John Ray, Hans Meier, and Joel Peskin

North Fulton Business Radio, Episode 189: Joel Peskin, Big Event Productions, and Hans Meier, North Georgia Promotions

Networking, promotional products, woodcrafts, and much more were discussed on this edition of “North Fulton Business Radio” as Joel Peskin, Big Event Productions, and Hans Meier, North Georgia Promotions, joined the show. “North Fulton Business Radio” is hosted by John Ray and is broadcast from the North Fulton Business RadioX® studio inside Renasant Bank in Alpharetta.

Joel Peskin, Big Event Productions

Joel Peskin
Joel Peskin

Joel Peskin is the Founder and CEO of Big Event Productions. Joel publishes an email networking newsletter, Joel’s List, which has a subscriber base of 15,000 business professionals in the Metro Atlanta area. Joel also operates the Greater Atlanta Business Expo, held twice a year. Joel’s company conducts monthly networking events called the “The Big Event” around the Metro Atlanta region. Joel is also Co-Founder and CEO of the Metro Atlanta Business Association, which connects business professionals throughout the metro Atlanta area rather than just one county, city or town.  Joel also owns and operates a carpet cleaning company which services the Metro Atlanta Area.

For tickets and sponsorship opportunities to the Greater Atlanta Business Expo, mentioned during the show, click here.

For more information, go to the Joel’s List website or call 404-447-7001.

Hans Meier, North Georgia Promotions

Hans Meier

Hans Meier is Business Development Specialist for North Georgia Promotions, which has grown to be one of North Georgia’s premier, family-owned providers of quality promotional products for any branding, marketing, publicity or communications need. NGA offers high quality custom screen printing and embroidery, digital printing and customized promotional items.

Hans is a member of Lanier Forsyth Rotary, and recently received an award for 25 years of perfect attendance. He serves as the Assist District Governor for Rotary District 6910 – Area 14.  Hans is also a passionate woodworker. He is a woodworking member of Gwinnett Wood Workers and Atlanta Woodturners Guild.

For more information, go to the North Georgia Promotions website or the Hans Wooden Puzzles website. Also email Hans, or call 404-403-2858.

 

North Fulton Business Radio” is broadcast from the North Fulton studio of Business RadioX®, located inside Renasant Bank in Alpharetta. Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with approximately $12.9 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: customized promotional items, Greater Atlanta Business Expo, Hans Meier, Hans wooden puzzles, Metro Atlanta Business Association, NGA Promotions, North Fulton Business Radio, North Georgia Promotions, promotional items, Screen Printing, The Big Event

Stacey Watts, Corporate Payroll Services, and Greg Godwin, Pedego Electric Bikes Alpharetta

January 9, 2020 by John Ray

North Fulton Business Radio
North Fulton Business Radio
Stacey Watts, Corporate Payroll Services, and Greg Godwin, Pedego Electric Bikes Alpharetta
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Greg Godwin and Stacey Watts

North Fulton Business Radio, Episode 188: Stacey Watts, Corporate Payroll Services, and Greg Godwin, Pedego Electric Bikes Alpharetta

Outsourced payroll processing and the appeal of electric bikes were discussed on this edition of  “North Fulton Business Radio” as Stacey Watts, Corporate Payroll Services, and Greg Godwin, Pedego Electric Bikes Alpharetta, joined the show. “North Fulton Business Radio” is hosted by John Ray and is broadcast from the North Fulton Business RadioX® studio inside Renasant Bank in Alpharetta.

Stacey Watts, Corporate Payroll Services

Stacey Watts

Stacey Watts is an account executive with Corporate Payroll Services, a full-service payroll preparation, tax reporting and filing firm located in Norcross, GA. Corporate Payroll Services has helped small and medium-sized businesses since 1991, relieving clients’ worries of penalties and late fees. With over 6,000 clients in all 50 states, Puerto Rico and U.S. Virgin Islands, the company provides competitively priced payroll processing, and exceptional one-on-one service from knowledgeable payroll specialists.

To learn more go, to the Corporate Payroll Services website, Email Stacey directly, or call 770-446-7289.

Greg Godwin, Pedego Electric Bikes Alpharetta

Greg Godwin

Greg Godwin is co-owner of Pedego Electric Bikes Alpharetta with his wife Tina. The Pedego Electric Bikes brand was founded in 2008 by Don DiCostanzo and Terry Sherry, two friends in California. Don lived atop a giant hill that took the fun out of cycling to the beach. Over time he bought several electric bikes for the trek, which also drew the interest of his friends. However, he became disappointed with the bikes’ poor quality, so Don decided to create his own electric bicycles. Pedego Electric Bikes, born out of Don’s vision and Terry’s technical expertise, is now a leading brand in the industry.

Greg is an avid cyclist and always dreamed of owning a bike shop. While researching ebikes, he learned of Pedego and knew it was the right fit. Rather than a franchise, Pedego Alpharetta opened as a dealership, which allowed Greg and Tina to build the store to their vision.

To learn more, go to the Pedego Electric Bikes website, email Greg directly, or call 404-281-0264.

North Fulton Business Radio” is broadcast from the North Fulton studio of Business RadioX®, located inside Renasant Bank in Alpharetta. Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with approximately $12.9 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Corporate Payroll Services, electric bikes, Form W-2, Form W-4, greg godwin, North Fulton Business Radio, North Fulton Studio, payroll preparation, payroll processing, Payroll reporting, payroll taxes, Pedego Bikes Alpharetta, Stacey Watts, W-2, W-4

To Your Health With Dr. Jim Morrow: Episode 24: COPD and Emphysema

January 9, 2020 by John Ray

COPD and emphysema
North Fulton Studio
To Your Health With Dr. Jim Morrow: Episode 24: COPD and Emphysema
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COPD and emphysema
Dr. Jim Morrow, Morrow Family Medicine and Host of “To Your Health”

To Your Health With Dr. Jim Morrow: Episode 24: COPD and Emphysema

On this edition of “To Your Health with Dr. Jim Morrow,” Dr. Morrow discusses the two main types of chronic obstructive pulmonary disease – chronic bronchitis and emphysema. “To Your Health” is brought to you by Morrow Family Medicine, which brings the CARE  back to healthcare.

About Morrow Family Medicine and Dr. Jim Morrow

Morrow Family Medicine is an award-winning, state-of-the-art family practice with offices in Cumming and Milton, Georgia. The practice combines healthcare information technology with old-fashioned care to provide the type of care that many are in search of today. Two physicians, three physician assistants and two nurse practitioners are supported by a knowledgeable and friendly staff to make your visit to Morrow Family Medicine one that will remind you of the way healthcare should be.  At Morrow Family Medicine, we like to say we are “bringing the care back to healthcare!”  Morrow Family Medicine has been named the “Best of Forsyth” in Family Medicine in all five years of the award, is a three-time consecutive winner of the “Best of North Atlanta” by readers of Appen Media, and the 2019 winner of “Best of Life” in North Fulton County.

Dr. Jim Morrow, Morrow Family Medicine, and Host of “To Your Health With Dr. Jim Morrow”

COPD and emphysema
Dr. Jim Morrow

Dr. Jim Morrow is the founder and CEO of Morrow Family Medicine. He has been a trailblazer and evangelist in the area of healthcare information technology, was named Physician IT Leader of the Year by HIMSS, a HIMSS Davies Award Winner, the Cumming-Forsyth Chamber of Commerce Steve Bloom Award Winner as Entrepreneur of the Year and he received a Phoenix Award as Community Leader of the Year from the Metro Atlanta Chamber of Commerce.  He is married to Peggie Morrow and together they founded the Forsyth BYOT Benefit, a charity in Forsyth County to support students in need of technology and devices. They have two Goldendoodles, a gaggle of grandchildren and enjoy life on and around Lake Lanier.

Facebook: https://www.facebook.com/MorrowFamMed/

LinkedIn: https://www.linkedin.com/company/7788088/admin/

Twitter: https://twitter.com/toyourhealthMD

The complete show archive of “To Your Health with Dr. Jim Morrow” addresses a wide range of health and wellness topics, and can be found at www.toyourhealthradio.com.

Dr. Morrow’s Show Notes

What is chronic obstructive pulmonary disease (COPD)?

  • COPD is a disease that makes it hard for you to breathe.
    • The two main types of COPD are chronic bronchitis and emphysema.
    • Chronic bronchitis happens when there is an increase of swelling and mucus in your airways. (The airways are the tubes that carry air to and from your lungs.)
    • This swelling causes your airways to narrow, making it harder to push air through them.
    • Emphysema happens when the walls of the air sacs inside your lungs are damaged.
    • This traps air inside your lungs. It can make you feel short of breath.
  • COPD develops slowly and gets worse over time.
    • When COPD is severe, it can interfere with basic tasks.
    • These include doing light housework, walking, or even washing and dressing.
  • Symptoms of COPD
    • COPD can cause a variety of symptoms, including:
    • A long-lasting cough.
    • A cough that produces mucus.
    • Shortness of breath, especially during physical activity.
    • A tight feeling in the chest.
    • Not being able to take a deep breath.
  • COPD symptoms start slowly.
    • They get worse over a period of years if not diagnosed and treated early.
    • Delayed diagnosis and treatment can lead to complications.
    • These could include heart problems (irregular heartbeat and heart failure), high blood pressure, and respiratory infections.
    • Infections can further damage your lungs.
  • What causes COPD?
    • COPD is caused by damage to the lungs.
    • Damage occurs from breathing in unhealthy substances over time.
    • This includes:
      • air pollution
      • chemical fumes
      • gases
      • vapors
      • mists
      • dust
      • tobacco smoke (including secondhand smoke)
    • The majority of COPD cases are caused by smoking.
      • You are at higher risk of developing COPD if you smoke or are around secondhand smoke.
      • Your risk also increases if you have long-term exposure to things that irritate your lungs.
      • This could include certain chemicals, air pollution, or dust.
      • Some people have a genetic condition that can cause COPD, even if they have never been exposed to lung irritants.
    • How is COPD diagnosed?
      • The American Academy of Family Physicians (AAFP) does not recommend general screening for COPD.
      • If you are showing symptoms of COPD, your doctor will perform an exam.
      • He or she will ask you about your symptoms and medical history.
      • They will place a stethoscope on your chest and back to listen to you breathe.
      • An important test to diagnose COPD is called a spirometry test.
        • This simple, non-invasive test measures the amount of air you can blow out of your lungs.
        • It involves breathing into a tube that is connected to a computer.
        • The computer may have a graphic (such as candles or a brick wall) to help you with the test.
        • You are asked to take a deep breath and blow into the tube to blow out as many candles (or knock down as many bricks) as you can.
        • You may be asked to repeat the test multiple times in order to get a good reading.
        • The spirometry test will tell your doctor if you have COPD and how severe it is.
          • It can also be used to determine if something else is causing your symptoms, such as asthma or heart failure.
          • Your spirometry reading will help your doctor decide on the best treatment for you.
        • Can COPD be prevented or avoided?
          • In most cases, COPD is an avoidable disease.
          • The best way to prevent COPD is to not smoke.
          • You should also limit your exposure to things that can irritate your lungs over time.
          • This includes secondhand smoke, air pollution (avoid being outside on days when air pollution is high), chemicals, and dust
  • Treatment:
    • If you are at risk for COPD, an early diagnosis is key.
    • According to the AAFP, death from COPD is preventable with early diagnosis and treatment.
    • Treatment includes:
      • Lifestyle changes:
        • Stop smoking if you smoke cigarettes, cigars, or e-cigarettes.
        • Don’t smoke anything.
      • Medicines:Your doctor may prescribe one or more medicines to ease your symptoms and help you breathe.
        • These medicines may include:
          • Oral antibiotics – to treat infections.
          • Bronchodilators – inhaled medicine to relax the muscles around your airway.
          • Oral or inhaled steroids – to control the inflammation in your lungs and help you breathe.
        • Inhaled medicines involve a small, handheld canister that you carry with you.
          • You can use the medicine as needed or as your doctor has advised.
          • Ask your doctor if you should use a spacer.
          • This is a small, hollow device that helps you inhale more of the medication into your lungs where it is needed.
        • Some inhaled medicine is given through a nebulizer.
          • A nebulizer is a machine that turns liquid medicine into a vapor that you breathe in.
          • It is commonly used to treat people who have more serious COPD.
          • It also helps people who have trouble using handheld inhalers.
        • Vaccines:
          • Certain vaccines can prevent dangerous respiratory infections, such as the flu and pneumonia.
          • These infections can cause serious problems for people with COPD.
        • Oxygen therapy:
          • You may have to use oxygen on a regular basis to help you breathe.
          • This involves wearing a mask or nasal prongs and having the oxygen tank with you to use as you need or as your doctor has advised.
        • Pulmonary rehabilitation:
          • This is a combination of therapies to help you manage your disease and improve your quality of life.
          • A team of health professionals will help you create a plan to help you feel better.
          • Your plan may include a diet and exercise program, breathing strategies, and ways to conserve energy.
        • Everyday Life:
          • COPD is a lifelong condition.
          • But there are things you can do to manage your symptoms.
          • One thing you should do is work with your doctor to develop a COPD Action Plan.
            • A COPD Action Plan can help you recognize when your symptoms change.
            • It also tells you what actions to take when they do.
            • It is important to follow your plan every day, so make it part of your daily routine.
          • You play an active role in managing COPD symptoms through lifestyle changes.
            • Managing symptoms can also slow the progression of the disease.
            • If you have COPD, you should:
          • Avoid things that irritate your lungs.
            • If you smoke, quit. Also avoid air pollution, chemical fumes, dust, and secondhand smoke.
          • Get ongoing medical care.
            • It is important that you see your doctor regularly.
            • Take the medicines that he or she prescribes.
            • Call your doctor or make an appointment if you have any questions, new symptoms, or worsening symptoms.
          • Manage your disease.
            • Make lifestyle changes to minimize the effects of your symptoms.
            • Do activities slowly.
            • Find simple ways to do daily activities, such as cooking or cleaning.
            • Wear clothes and shoes that are easy to take on and off.
            • Ask for help instead of trying to do everything yourself.
          • Prepare for emergencies.
            • Talk to your doctor about what symptoms signal an emergency.
            • That way, you’ll know when to call the doctor or go the emergency room.
            • Keep phone numbers on hand for your doctor, the hospital, and someone who can help you get medical care.
            • Call your doctor if your symptoms are getting worse, if you have signs of an infection such as fever, or if you’re having trouble breathing.
          • Get emotional support.
            • Living with COPD can be hard.
            • You may feel anxious, depressed, afraid, or stressed.
            • It can help to talk to someone about your feelings.
            • You may talk to a counselor or join a support group.
            • Family and friends can also help.
            • Don’t be afraid to tell others how you feel.
          • Remember that early diagnosis can lead to proper treatment, which can help you feel better.
            • The longer you let your COPD go untreated, the worse you will feel.
            • Serious COPD will make it difficult to be physically active.
            • This will affect even the simplest of activities, such as dressing or shopping.

Source:  Familydoctor.org

Tagged With: COPD, COPD Systems, damaged lungs, Dr. Jim Morrow, emphysema, high blood pressure, irregular heartbeat, Morrow Family Medicine, nebulizer, North Fulton Business Radio, North Fulton Studio, oxygen, oxygen tank, pulmonary function test, pulmonary rehab, secondhand smoke, To Your Health With Dr. Jim Morrow, vaccines, vaping

ProfitSense with Bill McDermott, Episode 4: Keith Costley, Keck & Wood, Samantha McElhaney, CenterState Bank, and Dr. Brianna Gaynor, Peace of Mind Psychological Services

January 9, 2020 by John Ray

North Fulton Studio
North Fulton Studio
ProfitSense with Bill McDermott, Episode 4: Keith Costley, Keck & Wood, Samantha McElhaney, CenterState Bank, and Dr. Brianna Gaynor, Peace of Mind Psychological Services
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From Left: Sam McElhaney, Keith Costley, Bill McDermott, Brianna Gaynor

ProfitSense with Bill McDermott, Episode 4: Keith Costley, Keck & Wood, Samantha McElhaney, CenterState Bank, and Dr. Brianna Gaynor, Peace of Mind Psychological Services

On this edition of “ProfitSense with Bill McDermott,” host Bill McDermott talks civil engineering services, banking relationships, and building a mental health practice were on the agenda with three great guests:  Keith Costley, President and CEO of Keck & Wood, Samantha McElhaney, Commercial Relationship Manager at CenterState Bank, and Dr. Brianna Gaynor, owner of Peace of Mind Psychological Services. “ProfitSense with Bill McDermott” is broadcast from the North Fulton Studio of Business RadioX® in Alpharetta.

Keith Costley, Keck & Wood

Keith Costley
Keith Costley

Keith Costley is the President and CEO of Keck & Wood, Inc. Founded in 1954, Keck & Wood is a 50 person professional services firm that provides civil engineering, landscape architecture, and land surveying for clients in the southeast. Their clients include city and county governments, utility companies, state transportation departments, colleges and universities, and private developers. Keck & Wood has offices in Duluth, GA, Rock Hill, SC, and North Charleston, SC.

Keith has worked in the civil engineering industry since graduating from college in 1994, and has been a Keck & Wood employee for 20 years. He is a licensed professional engineer in three states, and is on the Board of Directors of the American Council of Engineering Companies of Georgia. He is active with the North Gwinnett Arts Association and the Chair of the Gwinnett County Public Schools STEM Cluster Advisory Board. Outside of work, Keith enjoys photography, riding his bicycle, and is a home theater enthusiast.

For more information visit the Keck & Wood website. You can reach Keith by email or phone, 678-417-4000. Also connect with Keith on LinkedIn.

Samantha McElhaney, CenterState Bank

Sam McElhaney
Sam McElhaney

Samantha McElhaney is Commercial Relationship Manager at CenterState Bank in Atlanta, GA.  CenterState Bank N.A. was started by a group of bankers and entrepreneurs over 25 years ago with three separate banks in Polk, Osceola and Pasco Counties. They had a history of quality service and community focus. The group of bankers came together around the belief that local ownership and local management would translate into a better bank. Through their vision and investment, a bank was born. CenterState’s core values–local market driven, long term horizon, world class service, relationship banking, faith and family–inspire how the bank operates as a company. They also reflect bank employees’ character and influence on the communities they serve.

As a Commercial Relationship Manager with CenterState Bank, and over 25 years in the financial services industry, Samantha finds joy in providing solutions for her clients and prospects that will resolve their greatest pain points. Furthermore, it is her personal goal to be a leader within her organization and the community she has served in Georgia since moving to the state in July 2005.
For more information visit the CenterState Bank website. You can reach Samantha by email or phone, 678-626-3829. Also connect with Samantha on LinkedIn.

Dr. Brianna Gaynor, Peace of Mind Psychological Services

Dr. Brianna Gaynor
Dr. Brianna Gaynor

Dr. Brianna Gaynor is owner of Peace of Mind Psychological Services in Johns Creek, GA. Much of her work focuses on the diagnosis and treatment of various mental health disorders, including depression, anxiety, trauma, and behavioral disorders through psychological evaluations. Peace of Mind individual and family therapy services are provided for clients as young as age 2 and through adulthood.

Brianna was licensed as a psychologist in the state of Georgia in 2011, and received her doctorate degree from the Georgia School of Professional Psychology in 2009. Her training while in graduate school focused primarily on the treatment of children, adolescents, and families. During Brianna’s internship year she was also trained in faith based therapy. Although she is not a traditional Christian counselor, Brianna has learned how to incorporate faith-based techniques when clients express a desire for them. She has also worked in various settings, including outpatient, residential, and a mental health hospital.

Brianna has a unique way of connecting with others through humor and kindness. Her goal in every encounter is to help others find peace in every circumstance.

For more information visit the Peace of Mind Psychological Services website. You can reach Brianna by email or phone, 678-667-3565. Also connect with Brianna on LinkedIn.

About Your Host, Bill McDermott

Bill McDermott is Founder and CEO of McDermott Financial Solutions. After over three decades working for both national and community banks, Bill uses his expert knowledge to assist closely held companies with improving profitability, growing their business and finding financing. Bill is passionate about educating business owners about pertinent topics in the banking and finance arena.

He currently serves as Treasurer for the Atlanta Executive Forum and has held previous positions as board member for the Kennesaw State University Entrepreneurship Center and Gwinnett Habitat for Humanity and Treasurer for CEO NetWeavers. Bill is a graduate of Wake Forest University and he and his wife, Martha have called Atlanta home for over 40 years. Outside of work, Bill enjoys golf, traveling and gardening.

Connect with Bill on LinkedIn and Twitter and follow McDermott Financial Solutions on LinkedIn. The complete show archive for ProfitSense with Bill McDermott” can be found at profitsenseradio.com.

 

Tagged With: couples counseling, cyber security, Depression, digital bank platforms, digital banking, Dr. Brianna Gaynor, e-Commerce, eco-friendly, Family Therapy, Keck & Wood, Keith Costley, land surveying, landscape architecture, mental health, mindfulness, money cafes, North Fulton Business Radio, North Fulton Studio, Peace of MInd Psychological Services, ProfitSense, ProfitSense with Bill McDermott, psychotherapy, Samantha McElhaney, TikTok, two factor authentication

Decision Vision Episode 46: Does My Corporate Culture Need More Humor? – Karyn Buxman, The HumorLab

January 9, 2020 by John Ray

Does My Corporate Culture Need More Humor?
Decision Vision
Decision Vision Episode 46: Does My Corporate Culture Need More Humor? - Karyn Buxman, The HumorLab
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Decision Vision Episode 46:  Does My Corporate Culture Need More Humor? – Karyn Buxman, The HumorLab

Does my corporate culture need more humor? What are the benefits of humor in the workplace? What’s the best way to inject humor while avoiding the risks? Answers to these questions and much more come from neurohumorist Karyn Buxman on this edition of “Decision Vision.” Mike Blake is the host of “Decision Vision,” presented by Brady Ware & Company.

Karyn Buxman, The HumorLab

Karyn Buxman

Karyn Buxman is Founder and President of The HumorLab. The HumorLab is dedicated to serving high performers who have gone from good to great and now want to go from great to world class through the use of strategic humor.

Karyn Buxman is a research-based thought leader on applied humor, whose latest undertakings are her TEDx talk—“How Humor Saved the World”—and her upcoming Forbes book, Funny Means Money. Strategic Humor for Influence & World Domination. As a neurohumorist Karyn’s career resides at the intersection of humor and the brain. She is as masterfully funny, but her passion and calling are sharing the practical benefits of humor.

Karyn is one of 194 professionals (and one of only 43 women) in the world to be inducted into the Speaker Hall of Fame. Karyn speaks internationally to organizations that grasp the important role humor plays in business, health and life. Among her 800+ clients over 25 years are Genentech, State Farm, USDA, Cigna and the Million Dollar Roundtable.

For more information, go to Karyn’s website or You can also download a copy of Karyn’s new book, Funny Means Money, at humorforme.com.

Michael Blake, Brady Ware & Company

Mike Blake, Host of “Decision Vision”

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast. Past episodes of “Decision Vision” can be found here. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

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Show Transcript

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions brought to you by Brady Ware & Company. Brady Ware is a regional full-service accounting and advisory that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:20] And welcome back to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owners or executives’ perspective. We aren’t necessarily telling you what decision to make, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:41] My name is Mike Blake and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton, Columbus, Ohio, Richmond, Indiana, and Alpharetta, Georgia, which is where we’re recording today. Brady Ware is sponsoring this podcast. If you like this podcast, please subscribe on your favorite podcast aggregator and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:05] So, today, we’re going to discuss humor in the workplace and injecting humor into a workplace culture. And I’m sure everybody who is listening to this podcast is thinking, “Well, you work for a CPA firm. That’s a perfect place to start talking about humor in the workplace”, because obviously, we sort of yak it up all day long. We’re just known for that. Although in our defense, I will point out that probably—certainly, the top three comedians, Bob Newhart actually started his career as a CPA.

Mike Blake: [00:01:38] Obviously, the entertainment gig did very well by him, but accountants do produce funny people at least once in a generation, so it can happen. But, you know, I think this topic is so important and so interesting. We’re learning more about the state of mental health in the workplace and we’re learning more about—and this is related to so-called work-life balance and we’re learning about the pressure that we’re under, as we’re always under increasing pressure to kind of do more with less.

Mike Blake: [00:02:15] And, you know, we’re hearing more about people, frankly, kind of struggle to adapt to that. And we struggle to adapt to that. Whether you’re a line worker, whether you’re a cashier, whether you’re middle management, whether you’re executive management, whether you are the owner of the business, there is always something out there that is going to challenge you mentally. And most of us, myself included, feel like there’s something out there, every hour, to challenge us mentally.

Mike Blake: [00:02:46] And it can lead to places, you know, that are humorless places to work. And places that are humorless places to work, as our guest is going to discuss, are neither pleasant nor very effective workplaces. And there’s a fine line, and maybe not so fine line, we’re going to find out that, you know, just because you have a sense of humor and there’s a sense of humor and humoring in the business culture, that does not mean that you don’t take your job seriously.

Mike Blake: [00:03:21] You know, for example, Southwest Airlines is known for encouraging their employees, you go in a Southwest flight, right? Some of those flight attendants could easily be stand-up comedians and maybe they are when they’re not actually on a flight. But I’m also confident that they take flight safety very seriously because they all want to make it home. But I think there’s a misperception. And in my industry, I think particularly if you’re old school, you want to create this image of being sort of the buttoned down, very serious person, because you’re talking about finance, you’re talking about money, you’re talking about financial stability and solvency.

Mike Blake: [00:04:01] And, you know, for some clients, maybe that’s right. For others, maybe it’s not. So, I think we’re going to have a lot of fun. I think there’s a lot to learn from this topic today. And joining us today is an expert on this topic from beautiful San Diego. So, in contrast to Atlanta, where it’s currently 38 and raining and overcast, about three layers of clouds, let me just take a guess, well, it’s 9:00 a.m. there, so it’s probably about 72 and sunny there?

Karyn Buxman: [00:04:34] Well, it’s not quite that warm. I mean, it’s chilly here, it’s probably 64.

Mike Blake: [00:04:39] Oh, okay. Well, hopefully you can throw a sweater on, you’ll be able to pull through it. So, Karyn is founder of the Humor Lab. And the Humor Lab is dedicated to serving high performers who have gone from good to great and now want to go from great to world class with the use of strategic humor. Karyn Buxman is a research-based thought leader in applied humor whose latest undertakings are her TEDx talk, How Humor Saved the World and her upcoming ForbesBook, Funny Makes Money, Strategic Humor for Influence and World Domination.

Mike Blake: [00:05:10] As a neurohumorist, Karyn’s career resides at the intersection of humor and the brain. She is as masterfully funny, but her passion and calling are sharing the practical benefits of humor. Karyn is one of 194 professionals and one of only 43 women in the world to be inducted into the Speaker Hall of Fame. Karyn speaks internationally to organizations that grasp the important role that humor plays in business, health, and life. Among her over 800 clients over 25 years are Genentech, State Farm, now an Atlanta-based company, the US Department of Agriculture, Cigna, and the Million Dollar Roundtable. Karyn, thanks so much for coming on the program.

Karyn Buxman: [00:05:52] Mike, I’m so excited to be here with you.

Mike Blake: [00:05:55] So, Karyn, I’ve got to ask one question right off the bat. I’m tearing up the script, but I know you can handle it. What are the speeches like at the International Speaker Hall of Fame? When somebody gives an induction speech at the Speaker Hall of Fame, what are they like?

Karyn Buxman: [00:06:10] You know, I have to say, it’s really kind of a weird situation because let me put it this way, how many speakers does it take to change a light bulb? Yeah, 100. One can change a light bulb and 99 to sit in the audience going, “That should be me up there on the stage.” And that’s kind of how it is, you know, with the Hall of Fame. But it’s wonderful. I think that’s one of the accomplishments that I most treasure because, you know, it’s one thing when your mom or your spouse says, “Oh, my God, you’re the best thing since Velcro.” But when your peers say that, that’s very, very rewarding. So, I feel very honored to have received that award, that I can have-

Mike Blake: [00:07:01] Yeah. I can imagine.

Karyn Buxman: [00:07:01] … that recognition.

Mike Blake: [00:07:02] Where are they located?

Karyn Buxman: [00:07:06] The National Speakers Association is actually a global organization and their headquarters are located in Tempe, part of Phoenix, in Arizona.

Mike Blake: [00:07:19] Okay. Very good. Because the next time I go to Phoenix, I can visit and see your plaque and your induction speech and all that, I guess.

Karyn Buxman: [00:07:26] Yeah, you know. And I have this little statue, it’s kind of like the Oscars.

Mike Blake: [00:07:30] Sweet.

Karyn Buxman: [00:07:31] And so, that’s sitting on one of my shelves. And so, yeah. But not to take it too seriously, like don’t tell the headquarters I did this because they would probably be agog. But I found online these little outfits that you could get for wine bottles to dress them up, you know, kind of like, I guess, there was one for weddings and there was one for various kinds of holidays, a Santa outfit or a 4th of July outfit that you could put on a wine bottle to gift it. And it fits my statue perfectly. So, periodically, we dress it up.

Mike Blake: [00:08:10] Well, good. And we both know how hard it can be to find something that sits off the rack so that works out well.

Karyn Buxman: [00:08:16] Exactly.

Mike Blake: [00:08:19] So, you categorize yourself as a neurohumorist. What is that?

Karyn Buxman: [00:08:25] Yes. A neurohumorist is one who lives at the intersection of humor and the brain. I have been researching the field of humor within the field of psychoneuroimmunology and positive psychology for thirty years. And over the last decade, I’ve really delved deep into humor and the effects on the brain and vice versa. And it’s just amazing. It really was. It was like the missing piece. And so much of what I have discovered in the last couple of years is what I think makes this so pertinent for you and for your listeners. Because really, so much of the interactions with your listeners and your executive, these are the things that our brain-based.

Karyn Buxman: [00:09:22] And it really helps us get a better understanding of why we behave like we do and why others respond to us like they do and how can we influence that. And so, the brain piece is something that people, you know, up until now had not really looked at. What is the relationship between humor and the brain? But this is the sweet spot. This is really the sweet spot. And so, the people who are listening to us today, both of them, they’re going to be-

Mike Blake: [00:09:56] We had a spike.

Karyn Buxman: [00:09:57] … drawing information that is very cutting edge. This gives them a competitive edge even.

Mike Blake: [00:10:04] So, are you teaching leaders of the Genentechs and State Farms of the world then, you know, how to how to be funny? I don’t know who their CEOs are, but, you know, are they now qualified to do stand-up or what does that look like?

Karyn Buxman: [00:10:23] I’m so happy you asked that because this is the biggest misconception that when I’m teaching people or encouraging people to leverage the power of humor, that what I’m really talking about is entertainment. How do you get other people to laugh? And that is not the case. What I’ve identified are three purposes of humor. And the first purpose of humor is entertainment. And that’s the one that everybody knows and is familiar with.

Karyn Buxman: [00:11:03] And when our purpose is entertainment, we measure our success by laughter. But there’s two other purposes. One of the purposes is influence and the other is well-being. And just in your intro, when you were talking, I thought, “Oh, man. Boom, boom. Both of those are relevant to our listeners today.” And so, with influence, we don’t measure the success of humor and influence by laughter, we measure it by the quality of the relationships that we have.

Karyn Buxman: [00:11:41] And with well-being, we measure the success of applied humor by the levels of health and wellness within areas that are physical, psychological, social, and even spiritual. So, it’s this power of humor when you apply it. And when you apply humor to business, you can create success. When you apply it in profitability, when you apply to education, you can create more knowledge. When you apply it to health, we can create well-being. When you apply humor to an individual situation, we can create even intimacy. And when we apply it to a group, we can create community.

Karyn Buxman: [00:12:28] And so, it goes so far beyond being funny, which is great. Because when I’m talking to high performers, one of the top three push-backs I get is, “What if I’m not funny?” And I say, “Great because you don’t have to be funny”, which I know a bunch of accountants are going, “Oh, my God, thank God, you’re so right on.” I mean, oh, my gosh, Bob Newhart, he just makes me laugh so hard, I cry. And if there is anyone listening who has not ever listened to the piece on Bob Newhart as the psychologist, he’s trying to help a woman stop her OCD habits and phobias, it’s fall down, hysterical.

Karyn Buxman: [00:13:15] So, you know, here we go, we’re not trying to be funny, we’re trying to see funny. We’re trying to raise our awareness, raise our appreciation of humor so that we can experience it more. And in so doing, now, we recognize and can leverage opportunities of humor so that we can use those in our efforts to be more persuasive, be more informative, be more relatable, all of those kinds of things. And so, for everyone listening today, here’s a big takeaway, you don’t have to be the humor initiator, you can be the humor appreciator and you can still gain the benefit of humor in furthering your success.

Mike Blake: [00:14:10] Well, okay. And even if you think about entertainment, right? I mean, Dean Martin and Ed McMahon did pretty well being the straight guys, right?

Karyn Buxman: [00:14:18] Yes. Yes. And when you recognize the power of humor and to leverage humor, you can leverage other people’s humor. You don’t have to be the funny person. You can leverage your client’s humor. You can leverage humor that has to do with your environment. You can leverage humor that’s going on in the news. There’s all different ways that you can use that without ever having to say something funny yourself. Although I will say, if you practice appreciating humor on a regular basis, most people will get funnier. I mean, you can’t help it.

Karyn Buxman: [00:15:05] Here’s a quick little story, because I do entertain audiences, I mean, from 10 to 10,000-plus around the planet and I do make people laugh and I had a gentleman come up to me after one of my presentations and he said, “Oh, my gosh, were you always this funny?” And nobody has ever asked me that before. And I thought, “Yeah, I guess so.” But a couple of months later, I went back home. I met with my mom and I said, “Hey, mom, by the way, was I always funny?” And she looked at me and kind of kept her head thoughtfully and then, she said, “No.” And my mouth dropped up. And she said, “You were always the one with the sunny disposition.”

Karyn Buxman: [00:15:48] And at first, I was a little taken aback. But then, I got excited because what I realized was that because of my research and because I was so excited about the benefits, I was willing to practice more humor. I was willing to take a few more risks because the benefits outweighed the risks. And I became funnier in the process. And so, I think that others can also go down this path of appreciating humor, studying humor, experiencing humor. And eventually, they could be funny, too, if they desire. Not everybody wants to be funny.

Mike Blake: [00:16:30] So, let me share with you an experience we had in our firm. So, when I joined Brady Ware, because I’m a geek and I worked in the really quant jock area of our firm, I decided that we would celebrate Pi Day, which is, of course, March 14th. And we celebrate it promptly at 1:59 p.m. and 27 seconds, right?

Karyn Buxman: [00:16:52] I love it.

Mike Blake: [00:16:53] And so, the first thing we did, I ran out and I bought a bunch of pies. I had a bunch of pies and I was fine. This year, you know, I was told we have a fun committee. Okay. So, nothing says more fun than a committee. But anyway, I went to the committee and I said, “Hey, regarding this Pi Day, do you want to do anything different?” And they said, “You know, what we really like to do is we would like to throw pies at the partners.” And I said, “Okay, well, if you can convince the other partners and partners are in, I’m in.” And to the partners’ credit, they all readily said, “Yeah, I’m in.” Now, none of them, I think, are people that necessarily—I mean, some of them can crack a joke, others are more not the joke crackers. But, you know, everybody stood up there and took their pie lumps for about 15 minutes or so.

Karyn Buxman: [00:17:45] Oh, my God.

Mike Blake: [00:17:46] And I think you can predict what the morale impact on the company was on that exercise. We didn’t say a joke, we didn’t do anything that was funny, but we let ourselves be part of a gag. We let ourselves be the target of a gag.

Karyn Buxman: [00:18:03] Oh, my God, you’ve just opened the—number one, that is awesome. That is an incredible story. And two, let’s break this down. Can we unpack this for a minute?

Mike Blake: [00:18:16] That’s why I brought it up. We’re just going to tear out the script. This may be a three-parter.

Karyn Buxman: [00:18:20] Yes. So, here’s something, let’s unpack this a little bit, because one, you know, I think as we also celebrate Pi Day and then, there was Ultimate Pi Day, which was 3.14.15. And that was like, we’re kind of geeky around that as well. But in allowing your people to be the recipients of the humor, you allowed them to be the recipients of the humor, and in so doing, now, they have shown a little bit of vulnerability.

Karyn Buxman: [00:18:59] And in that vulnerability, this is where we create trust equity. Trust equity. Because earlier, we were talking about brains. And with brains, we have a state when we are leaning toward an individual, when we are connecting with an individual, when our brain chemicals are in a toward state of connection. This is something that facilitates relationship rapport, bonding. But when our brains are in an away state, when your epinephrine is going up and when our cortisol is going up and when our dopamine is going down and serotonin is going down and all these other connecting hormones and proteins, this is when we call this an away state.

Karyn Buxman: [00:19:57] And when we’re in an away state, it can be a low level stress, it can be a fear. The purpose of our brains are to protect us. And so, it’s always looking for threat. And you guys may not want to hear this, but, you know, as somebody who is in the field of managing people’s money, you automatically put someone’s brain in a threat state. I would say anybody who handles someone’s money or somebody’s body, you are working with a clientele whose brain is in an away state, a threat state.

Karyn Buxman: [00:20:37] How do you reverse that? Because if the brain is in an away state and the person’s amygdala is hijacked, you know, you’re not going to be able to inform them. You’re not going to be able to help them. You’re not going to be able to persuade them to the degree that you could if they were in a toward state. And humor creates that toward state. And so, what you did in so doing this exercise was the people who allowed someone to throw pies at them, they’re showing, in a humorous way, some vulnerability. And other people look at that and say, “Wow, that person is a little bit vulnerable. And that means I am safer.” And so, this isn’t even at a conscious level.

Karyn Buxman: [00:21:33] But anybody who would learn about this as a client or as a potential client or customer, that helps create that toward state. And in so doing, even among the team, now, we’ve created a toward state so that people are connecting more, the morale improves, the connectedness improves. And for so many reasons, you facilitated that and you probably didn’t even intentionally know that that was going to be the outcome. But here’s the great thing, now, you do. And with great power comes great responsibility, Mike. So, now, you want to look for other opportunities to create that toward state intentionally, because that’s what strategic humor is about. It’s humor by choice, not by chance.

Mike Blake: [00:22:30] Yeah. So-

Karyn Buxman: [00:22:32] Kudos to you.

Mike Blake: [00:22:32] Well, thank you. You know, it’s actually not that hard to have a pie thrown on your face, so if I can put that on my LinkedIn as a skill, I will. So, let me ask. So, the second part to this then is there is debate as to whether or not we’re going to post the pictures and videos on social media. We decided to do that. Did we do the right thing or wrong thing there?

Karyn Buxman: [00:22:59] It depends. I would say yes. I would say it’s the right thing to do. And I will say that there have been other professions who have posted similar kinds of situations. And occasionally, they get some push-back. But here’s what I would say, I’ve identified seven building blocks that are fundamental to successful humor in terms of influence. And those seven are bond, environments, authenticity, safety, distance and that’s both temporal and geographical content and delivery.

Karyn Buxman: [00:23:44] But the very first one, bond, is one that is so important and one that people often misunderstand. And what you’re asking actually has to do with the first one, bond, and the second one, environment. So, let’s look at this. In terms of bond, the question is, did this move trust equity forward with the people that you were sharing it with? And my guess is, yes, with your target audience, with your avatar, with the people that you know and that know you.

Karyn Buxman: [00:24:23] The biggest mistake that people make when they share humor is to not understand the relationship between themselves and the person they’re sharing the humor with. And our brains are designed as such that at times, we misunderstand or we misperceive how alike we really are. Like, “Oh, well, you know, I’m in Atlanta, he’s in Atlanta, we both like the same sports team, so we probably vote for the same person.” Well, that’s not a good assumption.

Karyn Buxman: [00:25:00] And, you know, we probably like the same kind of humor. Same kind of thing, not necessarily safe to assume. But the more you know your audience and kind of the longer period of time, the more trust equity you’ve built up, the riskier humor can be. But I’m going to stay on bond, I’m going to say yes, with your avatar, that would be totally appropriate. In terms of environment, the question is, has your humor been shared with anybody who is outside of your circle, outside of your group of trust?

Karyn Buxman: [00:25:40] And with social media, that’s harder to control. Because not only can you share it with your group, but they can share it to others outside your group. I’m going to say still, this is benign enough because if we go to the building block of safety, could anybody have been physically or emotionally hurt? You know, there’s a small chance that somebody could have been hurt with a pie in the face. You know, it’s like, well, what if, you know, they left the aluminum part of it on and that hit somebody-

Mike Blake: [00:26:15] Right.

Karyn Buxman: [00:26:15] … on their skin or in their eyeball?

Mike Blake: [00:26:17] Somebody hit you a frozen chicken pot pie, that would not turn out as well.

Karyn Buxman: [00:26:20] Yeah. Yeah. But, you know, could anybody feel bullied or embarrassed? You know, well, there’s a there’s a possibility, but it still feels pretty low if they voluntarily stepped up, pardon the pun to the pie plate. So, with all of those things, I’m going to say that the benefits would outweigh the risks. You know, if somebody is offended, why would they be offended? Because, you know, there’s some kind of a secret organization that is anti pie in the face? I mean, I can’t really even think of it.

Karyn Buxman: [00:26:57] You know, there’s going to be some, they’re like, “Oh, my gosh, is that really professional?” And again, those people have the misunderstanding, somewhere along the way, we confuse professionalism with solemnness. I’m not sure where that happened because we have leaders who are tremendously influential, who are incredibly professional, who are looked upon in the highest regard. You look at, you know, Churchill, you look at Gandhi, you look at President Kennedy and Reagan, I mean, there’s Lincoln, all these people were recognized as influential leaders and professional and yet they had an amazing sense of humor. So, I think that what you did was awesome.

Mike Blake: [00:27:51] So, where is that line or is there a line between, you know, humor and crossing that line to undermining your credibility? Is there some meter or some scale where, you know, you’re trying to be too yak yak and therefore, it’s going to make a little bit—you know, as you’re being wheeled in for brain surgery, do you necessarily want a knock knock joke out of the people in the operating room or, you know,I mean, maybe you do because it’ll take some of the tension out before they drill in your head, I’m not sure. But can you go too far with it?

Karyn Buxman: [00:28:33] This is such a great question and this is why I’m guaranteed, you know, enough work for my lifetime. There is a line, but it’s not a stationary line. That line is moving and it is moving based on those seven building blocks. And I actually have devised a tool where when I’m working with groups or when I’m consulting with someone, we take these situations and we actually break them down. We quantify each of these seven steps so that people can begin to get a feel for, where is that line?

Karyn Buxman: [00:29:17] Because sometimes, we intuitively know it. Sometimes, we misjudge it. And when you do cross that line or fall over that line, you want to pick yourself back up and then, you want to examine what happens. If someone was offended, you want to address that with them. And then, you want to learn from it and do it again. You want to adjust. It’s a scientific process. You know, you create your hypothesis. You put into place an action. And then, you observe, you assess what was the result of that action. And then, you adjust and you repeat.

Karyn Buxman: [00:30:01] And so, these are the kinds of things in terms of that moving line. But I mean, we all know the person who recognized that, “Oh, humor is a good thing, so we’re going to use more humor.” And then, they just become obnoxious because they try to be humorous or funny all the time. You know, I had mentioned earlier that one of the push-backs I get is, “What if I’m not funny?” A second concern that I hear is, “Well, what if everybody’s goofing off? We’ll never get anything done around here.”.

Karyn Buxman: [00:30:33] And here’s the key to this, the key to this is you need to have intentionally your goal, your desired outcome, your standards. And then, you also set the tone for humor. And here’s why, because you pair the two. Because if you only set the tone for high performance and hard work and high aspirations and that’s all that you do, eventually, people assume that the philosophy at work is the firings will continue until morale improves. If you only set the tone for humor without having a high benchmark for performance, then it becomes Animal House. And if anybody here is listening to this and doesn’t know the reference to Animal House and John Belushi, go look that up on YouTube.

Karyn Buxman: [00:31:35] But when you pair the two, now, you have high expectations per performance and you have set the tone for humor. And now, people have a better guideline of where to go. But for leaders to actually mentor their followers, their colleagues, their co-workers, their clients, their students, their family, to mentor others on the appropriate use of humor so that you leverage it and get the most benefits from it, I think, is really to be in a sweet spot.

Mike Blake: [00:32:12] So, let’s dig into this. You know, we’ve talked around this a little bit, but I want to make sure that we hit this hard, because it really is the heart of the topic, which is, you know, what benefits can I expect by creating a—is it fair to call it a humor-centric, if you will, business culture? And I think that’s important, because one of the things about humor is that there is risk. There is risk to humor-

Karyn Buxman: [00:32:41] Yes. Yes.

Mike Blake: [00:32:41] … which is one of the things we admire people who do it well. And if there’s risk, there’s got to be some return on the other end. So, you know, for companies that you’ve helped or have tried to help, you know, what is the carrot that makes it worth the risk of adopting or integrating humor into the culture?

Karyn Buxman: [00:33:00] God, that’s a great question. And I have identified 10 habits of high-performance humor. And one of those habits is risk management. And quite frankly, most of the listeners are in some form of risk management. And, you know, you want to look at, particularly, the seven building blocks that I spoke of and understand how to really embrace those and practice those so that you lower your risk. I think that if you really understand those seven building blocks, you embrace them, you practice them. I think you reduce your risk down to as low as 1 percent.

Karyn Buxman: [00:33:44] You know, there’s always going to be the oddball who comes in with their own agenda and their own backpack filled with all of their complaints and concerns. And it doesn’t matter how carefully you tiptoe, it doesn’t matter even if you’re not using humor, they’re going to find something to be offended about. So, the risks, I think, are worthy of noting and you really do need to include risk management. But in terms of benefits, it’s physiological, psychological, social, all of these things.

Karyn Buxman: [00:34:20] In terms of executives who are listening, I think one of the most exciting benefits that we’ve identified now is the cognitive capacity. The fact is that cognitive capacity, which is more or less a snapshot of your cognitive ability at any given time, we can increase cognitive capacity. And here’s how that works, humor is the connecting of two ideas that are not alike, that are disconnected. And when we connect those two disconnected dots, we create neuroplasticity.

Karyn Buxman: [00:35:06] We’re creating new pathways in our brain. And this creates a cascade effect. Because when we connect the disconnected dots and we create this neuroplasticity, which creates a higher level of cognitive ability, this, in turn, results in a higher level of problem-solving, which, in effect, allows an executive, particularly, your CEO level. They’re the visionaries. They’re the ones that need to have that cognitive capacity that is so high that they can forecast into the future.

Karyn Buxman: [00:35:44] When we did brain studies on people who were experiencing humor, one of the things that my colleague, Dr. Lee Berk, who is a leading researcher up in Loma Linda, discovered was that the brain pattern that we see is inclusive of gamma waves and the gamma wave pattern, which we’ve only been able to measure with digital technology, which has been created in the last decade or so. This is the same gamma wave pattern that we see in people who practice deep meditation and deep mindfulness. And people may say, “Well, so what?” Well, you know, who here couldn’t use more focus? Who couldn’t use a little more productivity? Who couldn’t use a little more creativity? Now, I know for people in accounting, you don’t want to get too wild and crazy for the creativity.

Mike Blake: [00:36:45] We could use more, believe me.

Karyn Buxman: [00:36:49] But these are the benefits cognitively. One of the things that you mentioned in the intro was this can be wearing and tearing on somebody, this field that you’re in. In terms of the financial world, whether it’s in accounting or financial management or whatever area that someone may be in, if they experience any kind of stress, what we have found is that short-term humor is an amazing coping ability. It’s a healthy coping mechanism.

Karyn Buxman: [00:37:22] And when practiced consistently and over time, we find that we can build resilience. And so, who in this field wouldn’t want to benefit from that? Socially, we benefit from bonding, whether that’s with our customer and our client or whether it’s our colleagues, our families, our friends. We find that it also is raising levels of emotion so that for people who are experiencing depression, we can move them up the emotional scale so that eventually they could achieve happiness, you know, at least for periods of time. Well, I think that’s very exciting. Who wouldn’t like a little more happiness? And then, of course, there’s all of the financial benefits that we can recognize.

Karyn Buxman: [00:38:11] Because in a sales process, you know, when we get people in a toward brain state, people make their purchases based on emotions. Logic tells that emotion sells. You can give them all sorts of data. But unless there is some kind of an emotional hook, they’re probably going to continue to shop around and get more information until they find that emotional hook to buy. And so, I would ask who’s in sales and maybe one or two people raise their hands. No, we’re all in sales. Whether you’re trying to sell an idea or sell a concept, sell your services, you know, negotiate a bedtime with a five-year old. Oh, my gosh. Five-year olds are like the most intense negotiators on the planet.

Mike Blake: [00:39:02] I think negotiating the Vietnam peace accord was easier than negotiating the typical bedtime with a five-year old.

Karyn Buxman: [00:39:08] Isn’t that the truth?

Mike Blake: [00:39:09] Henry Kissinger probably had a very hard time getting his kids to bed and that literally prepared him for Vietnam.

Karyn Buxman: [00:39:17] Isn’t that so? Isn’t that so? So, we’re all in sales, which is most people don’t realize it. And so, humor helps with that. You know, it helps with that. For those in positions of leadership, you know, when you read Cialdini’s book on influence and persuasion, you know, the number one influencer that he enlisted is likability. All things being equal, people would rather do business with someone that they find fun, that they find likable, that they find enjoyable. And so, these are some of the few reasons that people would want to start incorporating more humor into their work environment, into their corporate culture, because they’re going to find so many of these benefits come their way when they practice it intentionally and consistently. Those are two key factors that are really, really important to get the benefits.

Mike Blake: [00:40:23] So, good. So, let’s then drill down to the next step. I’m listening to this podcast and I decide that my company would benefit from having more humor integrated into its culture. At a high level, what are the steps to that look like?

Karyn Buxman: [00:40:44] I would encourage people first just to really assess where they are on the scale of both humor appreciation and humor application. I developed an assessment called the Humor Quotient, or HQ. We’ve heard of IQ, EQ, this is HQ. And I’ll give you the thumbnail version of this. And then, for people who would like to learn more about it, there is a download we can tell them about at the end of this conversation that we’re having.

Karyn Buxman: [00:41:22] And the humor quotient measures, again, your appreciation on a scale of one to 10, how easily can you find amusement that results in a smile, a laugh, or feelings of enjoyment. And then, on a scale of one to 10, how readily and how frequently do you apply humor toward a desired outcome intentionally and consistently over time? And we have, you know, a questionnaire that goes into a little more detail than that.

Karyn Buxman: [00:42:07] But first, just get a picture where you are and understand a little bit about that and where there are areas for improvement. I have found that one of the most important steps is the appreciation, because what I started out doing in this process was teaching people how to apply humor, realizing that they didn’t have an appreciation of humor enough to even understand and recognize where those opportunities were for the application.

Karyn Buxman: [00:42:42] And so, you know, I have a process that I take people through. But first of all, I would say manipulate your mindset. Ask yourself, you know, are you finding and experiencing the humor that surrounds you? Now, I’ll tell you, some people are thinking to themselves, “Well, she doesn’t understand. There’s nothing funny. In my life, there’s nothing funny about my work. You know, my family’s not funny, my coworkers aren’t funny. There’s nothing funny.”.

Karyn Buxman: [00:43:13] And I will tell you right now, if that is your belief, that is your reality. Because I’m going to tell you, there’s humor abundant around you the majority of the time. And again, this goes back to our brain process of recognizing it, because there’s a brain formation that’s about the size of your finger and it’s called the reticular activating system. And when you tell your brain that you want to be aware of something, this part of your brain is activated and it will start showing you more of that.

Karyn Buxman: [00:43:50] It’s like, you know, I bought a yellow car and then, you start looking out on the highway and all of a sudden, you see all these yellow cars and you think, “Oh, my gosh, where did these come from? I’ve never seen a yellow car out on the highway before.” But you’re your brain now is raising your awareness to be able to see those. So, start looking for the humor around you and you’re going to find it on a more regular basis. Manipulate your mindset.

Karyn Buxman: [00:44:15] Manipulate your environment is the second thing I would encourage people to do. And that is how can you increase the likelihood of experiencing more humor? What can you do to put in your environment so that you can have it readily available? Do you have humorous books or cues, that’s C-U-E-S, cues, which are a reminder of lightening up. My husband and I love Comic-Con. And anybody who’s ever watched Big Bang Theory would have heard of Comic-Con.

Karyn Buxman: [00:44:53] It’s this huge nerdy conference. 140,000 people over four days here in San Diego. And, you know, cosplay and all that other stuff. But we love that. It makes us smile. It makes us laugh. It makes us feel good. And so, around our house, we have little things from Comic-Con that when we see them, we feel better. How can you do that? You never have to be further than your phone to have humor at your disposal now, there’s apps, there’s websites, there’s social media.

Karyn Buxman: [00:45:24] I keep funny audio books. I bookmark funny videos. And as a last resort, here’s a humor hack. If you’re in a bad mood, you Google laughing babies. It’s like go to YouTube, laughing babies. If you can’t smile when you are watching laughing babies or at least internally have that feeling of amusement, then you need to call me. It’s like we need to work on this. This is an emergency situation. Because anybody with a healthy brain, because of your mirror neurons, you’re going to find some amusement in that and you’re going to feel better.

Karyn Buxman: [00:46:10] But manipulating your mindset and manipulating your environment, finding an accountability partner. I have a partner and every day, we have made a commitment to one another that we’re going to send something to one another. And here was the benefit that I didn’t anticipate, but now, I’m fully enjoying. Every morning, I spend 15 to 20 minutes looking for something that I know she will enjoy and that is appropriate for her.

Karyn Buxman: [00:46:40] But now, what I’m doing is I am starting my day framing it by looking for humor. Do you know how much that positively affects my mood and my outlook for the next part of my day? It’s been a wonderful benefit for me and I thought I was doing it for her. I still get the dopamine hit because I’m doing an act of kindness and paying it forward. But it’s really a double-benefit, I get to do something for her and for myself.

Karyn Buxman: [00:47:18] And I think the last thing that I would tell people, and there’s so much more but because of our time, I would tell them, become a student of humor. That’s another one of the humor habits, is become a student of humor. This is a new field. It’s an exploding field. Compared to other fields, it’s really still very young in its existence. And there are magazines. There are books. There are organizations.

Karyn Buxman: [00:47:46] There’s a nonprofit organization, I have no financial ties to this organization, but the organization is called the Association for Applied and Therapeutic Humor, aath.org. They have all different kinds of articles and resources on their website. I have lots of articles and resources and books and things that I would love to share with people. But find a resource that works for you and study this and then, practice it on a consistent basis. How does that sound? Does that resonate with you?

Mike Blake: [00:48:21] Yeah. And I love the part about, you know, becoming a student of humor. I think if you observe and surround yourself with humor, that’s how you can get good at it. And if you don’t have humor in your life, you don’t know what it looks like. And so, that makes perfect sense.

Karyn Buxman: [00:48:42] Exactly.

Mike Blake: [00:48:42] So, I want to be respectful of your time because you’re just starting your day out there in beautiful San Diego. If somebody wants to learn more about neurohumor and how to integrate it into their business strategically, how can they contact you?

Karyn Buxman: [00:48:58] I love connecting with people on social media, reach out to me on LinkedIn. I think that in the show notes, you may be including some of this. I love connecting with professionals and high performers on LinkedIn and the other areas of social media. My website is karynbuxman.com. But for those who would like to see a sample, this is like, again, a sneak peek of the book that will be coming out with ForbesBooks Fall 2020, the book, Funny Means Money, Strategic Humor for Influence and World Domination.

Karyn Buxman: [00:49:33] We have a download of that available. And that also includes a further description of the humor quotient, along with a lot of the other tools and things that we slightly touched on or didn’t even begin to touch on. And that can be found at the web domain, humorforme, the word humor, H-U-M-O-R-F-O-R-M-E, humorforme.com. And I would love for them to download that sample book, get more information and then, take it from there.

Mike Blake: [00:50:07] Well, good. Thank you so much. That’s going to wrap it up for today’s program. I’d like to thank Karyn Buxman so much for joining us and sharing her expertise with us today. We’ll be exploring a new topic each week. So, please tune in so that when you’re faced with your next executive decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. It helps people find us so that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

Tagged With: CPa, CPA firm, credibility, Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, Decision Vision, distance, humor, humor in business, humor quotient, humor-centric business culture, Karyn Buxman, laughing babies, laughter, Michael Blake, Mike Blake, neurohumor, neurohumorist, neuroplasticity, the power of laughter at work

Keith Daniel, CPA, Nichols, Cauley and Associates

January 7, 2020 by John Ray

Keith Daniel
North Fulton Business Radio
Keith Daniel, CPA, Nichols, Cauley and Associates
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Keith Daniel
Keith Daniel, Nichols Cauley & Associates

North Fulton Business Radio, Episode 187:   Keith Daniel, Nichols, Cauley and Associates

Keith Daniel, CPA, a Shareholder with Nichols, Cauley & Associates, joins “North Fulton Business Radio” to share how he serves as a trusted advisor to clients, how business owners should prepare for an eventual sale, his role in a client’s reality TV show, and much more. “North Fulton Business Radio” is hosted by John Ray and is broadcast from the North Fulton Business RadioX® studio inside Renasant Bank in Alpharetta.

Keith Daniel, Nichols, Cauley & Associates

Keith Daniel
Keith Daniel

Keith A. Daniel, CPA is a Shareholder in the Atlanta office of Nichols, Cauley & Associates, LLC where he performs Audit, Tax and Management Consulting Services for closely held, middle market businesses.  While he has worked with businesses in many industries, Keith is primarily focused on companies with both domestic and international operations involved in manufacturing, distribution, construction,  and healthcare. Keith is a husband and father of twin girls, enjoys golfing, water and snow skiing, and is actively involved in charities supporting children from all walks of life.

 

Nichols Cauley & Associates

Devoted to the financial success of their clients, Nichols, Cauley and Associates offers a diverse range of financial services. The firm was honored to be named one of Atlanta’s fastest-growing accounting firms in 2018 by the Atlanta Business Chronicle.

Nichols, Cauley, & Associates is a public accounting firm with office locations in Calhoun, Canton, Dalton, Dublin, Kennesaw, Peachtree Corners, Rome and Warner Robins, Georgia and Wildwood, Florida. Although they operate out of several office locations, they work as a team, utilizing the professionals best qualified to perform services for our clients.

This team approach the firm uses in their client relationships is evident in all they do. By utilizing the team approach they become partners with our clients and develop long-term relationships that foster a “win-win”​ environment for all parties.

There is more to accounting than numbers and compliance. Accounting is the language of business. It is the communication between business people who may desire different goals and outcomes. By becoming a useful participant on a client’s team, Nichols Cauley is able to identify what clients desire for their life or their business. They then help develop a plan of action which helps clients communicate and achieve their goals, and measure their performance against those goals.

For more information, go to the Nichols Cauley website or call 800-823-0117.

 

North Fulton Business Radio” is broadcast from the North Fulton studio of Business RadioX®, located inside Renasant Bank in Alpharetta. Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with approximately $12.9 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: CPa, CPA firm, keith daniel, Nichols Cauley, Nichols Cauley & Associates, North Fulton Business Radio, selling a business

Decision Vision Episode 45: Should I Increase My Prices? – An Interview with John Ray, Ray Business Advisors, LLC

January 2, 2020 by John Ray

should I increase my prices
Decision Vision
Decision Vision Episode 45: Should I Increase My Prices? - An Interview with John Ray, Ray Business Advisors, LLC
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Should I Increase My Prices
Mike Blake and John Ray

Decision Vision Episode 45:  Should I Increase My Prices? – An Interview with John Ray, Ray Business Advisors, LLC

“Should I increase my prices?” If this question makes you pause, then this “Decision Vision” episode is for you. Price and value authority John Ray speaks with host Mike Blake on the importance of pricing in a business, how to negotiate prices, why hourly billing is the wrong way to price, and dealing with the “it’s too expensive” objection. “Decision Vision” is presented by Brady Ware & Company.

John Ray, Ray Business Advisors, LLC

should I increase my prices
John Ray, Ray Business Advisors, LLC

Because pricing is the fastest way to change the profitability of a business, John Ray advises business owners on the “should I increase my prices” question, how to change their pricing, and moving to a value pricing model. His clients include attorneys, CPAs, consultants, other professional services firms, and technology companies. His blog, “Pricing for Profit,” regularly features examples and stories which help business owners in their own pricing journey. John is also a speaker on pricing and value at numerous chambers, business events and seminars. John also helps small to mid-sized companies achieve their profit and growth goals as an outside CFO.

John also owns and operates the North Fulton studio of Business RadioX®. John is the host of “North Fulton Business Radio” and “Alpharetta Tech Talk.” He also plans, produces, and promotes radio show/podcasts for businesses and entrepreneurs.

John is extremely active in the North Fulton community. He is on the board of the Greater North Fulton Chamber of Commerce (GNFCC), and serves in a variety of capacities there, including Chairman’s Circle, member of the Finance Committee, and Chair of the Awards Committee. John was named the 2018 Harry Rucker Jr. Volunteer of the Year by GNFCC.

For more information on John and his firm, find John’s LinkedIn profile here, go to raybusinessadvisors.com, or call John directly at (404) 287-2627.

Michael Blake, Brady Ware & Company

Mike Blake, Host of “Decision Vision”

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast. Past episodes of “Decision Vision” can be found here. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: [00:00:01] Welcome to Decision Vision, a podcast series focusing on critical business decisions, brought to you by Brady Ware & Company. Brady Ware is a regional full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:19] And welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owners or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:39] My name is Mike Blake and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton, Columbus, Ohio, Richmond, Indiana, and Alpharetta, Georgia, which is where we are recording today. Brady Ware is sponsoring this podcast. If you like this podcast, please subscribe on your favorite podcast aggregator and please consider leaving a review of the podcast as well.

Mike Blake: [00:01:03] So, today, we’re going to talk about adjusting your prices. And this show is going to be published shortly after the secular New Year. So, for those of you who celebrate Christmas, I wish you a merry Christmas after the fact. And those of you who celebrate the Catholic Protestant New Year, Happy New Year to you. If you are a Kwanzaa celebrant, I will wish you a happy Kwanzaa and readers as well. And happy Hanukkah. This will probably come out, I guess, a few days after the last evening of Hanukkah. And if you’re an atheist and don’t believe in any of this, I’ll just wish that you have a nice day.

Mike Blake: [00:01:49] But anyway, we wanted to make sure that this particular program started off the new year because it’s a topic that I think most business people are thinking about revisiting. And if you’re not, you probably should. And that is the topic of pricing. Pricing, I think, is one of the hardest things to get right, particularly, but not limited to professional services. Figuring out the price that you need to charge your clients, your customers is a challenge.

Mike Blake: [00:02:26] And it’s a challenge as much as anything because the market is not very transparent. Our competitors, at least in professional services, we don’t know exactly what they are charging except on rare occasions. And even if you do, you’re not exactly sure necessarily how to equate the value propositions. You may or may not be sure how your client equates those value propositions. And because pricing is so difficult, it is important, I think, to revisit that on a regular basis at least every year. Because that way, if you’re getting it wrong, you only have to live with the mistake for about a year or so.

Mike Blake: [00:03:07] And on the other hand, if you’re getting it right, great, you revisit it, you think about it for five minutes, “I’m good”, and you move on. And pricing has some interesting psychology to it as well, because we are making a statement to the market that we believe our product and service is worth X. And when somebody decides not to buy, whether it is a product or service, they are telling us that they don’t agree that it’s worth X. And that requires some mental toughness in order to kind of sustain yourself through that.

Mike Blake: [00:03:44] So, it’s an important topic and we’re going to get into it today. I was thinking about relaying an anecdote, actually, of a pricing challenge, an event that I just have. Now, I’m going to wait until we do the interview, because I think it will flow better. So, let’s jump into it. Joining us today is John Ray, who is the owner of Ray Business Advisors. John helps small to mid-sized companies, including law firms and CPA firms achieve their profit and growth goals, and God knows we need help.

Mike Blake: [00:04:16] John’s clients come to him to reduce the stress and anxiety, which often comes with day-to-day management of a business. John works with businesses to enhance their pricing strategies and make more money. John also relieves the burden of accounting and bookkeeping and improves business processes. John holds a Bachelor of Arts from Vanderbilt University, a school with a terrific baseball program, an okay basketball program, and a football program that’s lousy and that’s to see what probably is good in almost any other conference.

John Ray: [00:04:46] The longest bear market in history.

Mike Blake: [00:04:47] The longest bear market in history. Although Tennessee maybe giving them a run for their money now, interestingly enough. With honors in English and economics, John is also a studio partner for Business RadioX, voice of the Fortune 500,000 and produces this Decision Vision podcast. He helps business owners plan, produce, and promote their own radio shows and podcasts. And I can tell you that we’ve been very happy with John’s service and the impact that we’ve had and have the opportunity to make in the marketplace and sharing our knowledge.

Mike Blake: [00:05:18] So, you know, as an aside, maybe we’ll probably do a show on this. Should I do a podcast? I can tell you that for us, it’s been a successful activity and one that’s been well worth doing, we’re going to continue doing it for a while. So, if you’re hoping we would go away, sorry. John is very active in the North Fulton community. He sits on the board of the Greater North Fulton Chamber of Commerce and serves in a variety of capacities, including the chairman circle, member of the finance committee, and co-chair of the awards committee. John was named the 2018 Harry Rucker Junior Volunteer of the Year by the Greater North Fulton Chamber of Commerce. John, welcome to the program.

John Ray: [00:05:55] Great to be here. Great to be on the other side of the mic.

Mike Blake: [00:05:58] Yeah. So, I know you’ve been chomping at the bit to sort of jump in here, but I have to ask you, do you know who Harry Rucker Junior is and why the award is named for him?

John Ray: [00:06:08] I have no clue.

Mike Blake: [00:06:09] Okay.

John Ray: [00:06:10] I Googled him, but I couldn’t find him.

Mike Blake: [00:06:12] That’s an honest man right there. So, I guess he was so generous, he wanted all of his volunteer activities to go anonymously. So, there you have it.

John Ray: [00:06:22] Yeah.

Mike Blake: [00:06:22] So, let’s jump into this. I mean, why are we talking about this? You make a living off of helping companies figure out their pricing and correct their pricing, why is it so hard?

John Ray: [00:06:33] Well, first of all, it’s hard, I think, a couple of things. Well, first of all, I don’t know that folks get much training, if any, in pricing. And that’s really odd because of what an impact pricing has on the bottom line. So, studies from folks like McKinsey show that pricing has the biggest variable impact on the bottom line of the business. This is an accounting fact. So, it’s more than cutting expenses, it’s more than let’s do a better job with marketing or converting leads or what have you. So, pricing’s got the biggest impact whatsoever.

John Ray: [00:07:12] Yet, business schools, the last that I saw shows that only less than 10 percent of business schools out there actually have a course, just one course on pricing. So, we put entrepreneurs out there into the marketplace, get them going, and they’re good at customer discovery and they’re good at a lot of things that have to do with the business and if they’re not, they can go easily get those skills outsourced to receive those skills, but pricing is always a problem, because of this lack of training and education that they have once they start a company.

Mike Blake: [00:07:55] Yeah. It’s interesting. You know, going back to my own MBA experience, which was a very long time ago, my diploma is on a cave painting in France someplace. But we learned almost nothing about price. And the only time I remember it ever really coming up in a rigorous way was we did a marketing simulation and we had to do pricing and that was fine as far as it went, right?

John Ray: [00:08:17] Sure.

Mike Blake: [00:08:18] But there’s a limit to that. And I mean, I think you’re so right. In one respect, price is the easiest thing to change about your business, right? You can just decide to do it.

John Ray: [00:08:29] Sure.

Mike Blake: [00:08:30] Now, you may not do it correctly, but you can’t do it almost instantaneously, right? Whether it’s just changing the number you put on your engagement letters or going off the price gun-

John Ray: [00:08:39] Right.

Mike Blake: [00:08:39] … it’s fairly easy to change. In your experience, when people or businesses mispriced their offerings, do they tend to overprice or underprice them?

John Ray: [00:08:50] Underprice. And I’m an example of this, I have to say. I mean, I got passionate about this because-

Mike Blake: [00:08:56] You’re gonna testify, aren’t you?

John Ray: [00:08:57] Yes, I am. I’m going to confess right here. If anybody’s listening, I’m confessing. So, no, I mean, it’s, you underprice what you do, particularly, as you said in the intro, in professional services. Because in professional services, we price our sales and there’s these voices that speak to us that sit on our shoulder and whisper in our ear that says, “Oh, that person’s not going to pay that much. You know, that company is talking to other people”, or what have you. And, you know, you need to knock a little bit off of that. That’s not going to work. And we talk ourselves out of the way we should price.

John Ray: [00:09:42] I think there’s a misconception also that if you lower your price, you’ll get more business. And actually, the opposite is sometimes true because price is an indication of quality. And I could relay a lot of anecdotes about how increasing prices actually increase sales, because suddenly, that the customer base, that product or service was aimed at, saw a lot more quality in what they were being presented than they had previously. So, price is a signal, and it’s actually a marketing signal.

Mike Blake: [00:10:23] There’s a great episode on Frasier, where Frasier and Niles were talking about, I think it was some sort of massage therapist or something. And they’re bragging, basically bragged in terms of the hourly rate, right?

John Ray: [00:10:42] Right.

Mike Blake: [00:10:43] So Niles was saying, you know, “My massage therapist is $500.” Frasier comes in and says, “Mine is a $1,000-an-hour.” And Niles goes, “She sounds fantastic.”

John Ray: [00:10:52] That’s right. Yeah.

Mike Blake: [00:10:54] And, you know, I remember, earlier in my career, you know, one of the services we provide is something called a fairness opinion, which is an appraisal of a business where we have some fiduciary responsibility attached to it. So, there’s liability, so we tend to charge more. First one I ever did or maybe the second one I ever did but for a very friendly client. And I want to make sure I got the business, I underpriced it.

Mike Blake: [00:11:20] I got the business, but my client told me after the fact, he said, “Look, I appreciate the price, but I got to tell you, you almost didn’t get the work because your bid was so much lower than everybody else’s. We were concerned or the board was concerned that you actually knew what you were doing and you could put the requisite time and effort into this exercise. And I had to go to bat for you and say, ‘No. He knows what he’s doing in valuation, he just don’t know anything about pricing.'” I said, “Thanks.”

John Ray: [00:11:49] Right.

Mike Blake: [00:11:49] Right?

John Ray: [00:11:49] Yeah.

Mike Blake: [00:11:50] But, you know, we rarely get insight into that process. But I can tell you that, you know, A, I left about $35,000 on the table, no doubt, a minimum. And B, I nearly got nothing because I was so good at negotiating with myself-

John Ray: [00:12:05] Right.

Mike Blake: [00:12:05] … that I almost negotiated myself right out of that business.

John Ray: [00:12:09] And we’ve all looked at something and said, “That’s too good to be true”, in terms of the price. There’s something wrong. But we rarely take that sentiment and turn it around on our own product or service, right?

Mike Blake: [00:12:23] Right.

John Ray: [00:12:23] So, I think that’s what you’re getting at and it makes tons of sense. And I have never seen anybody. And if you’re out there, please write in and let us know and we’ll stand corrected. But I’ve never seen a business start out by overpricing.

Mike Blake: [00:12:44] We have no e-mail free to write in, by the way. We’re trying to fix that, but write in sort of metaphorically.

John Ray: [00:12:50] That’s right.

Mike Blake: [00:12:52] Or John will give you his e-mail at the end of this podcast, so you can write into there, I guess.

John Ray: [00:12:55] Yeah, there you go.

Mike Blake: [00:12:57] So, we’re over-thinking it, should pricing just be simple as, “Here’s what it costs me to deliver this product or service, here’s the amount of profit I want to make off of it”?

John Ray: [00:13:11] Well, certainly, your revenues have to exceed your costs. So, let’s just start with that. So let’s make the accountants happy and we’re going to agree to that. What I find, particularly in professional services, is that when a professional services provider focuses on pricing relative to the value that they deliver and just getting a piece of the value they deliver and that’s their equation, then they make a lot more money and they really don’t have to worry about their cost because they deliver so much value, generally.

John Ray: [00:13:54] So, sure, it’s important to have a profitable business, but that’s not really what we’re talking about here in getting our pricing right for professional services providers, it’s really about getting a piece of the value that you provide such that you can have a more focused business working with the best clients and not be so stressed, really running a business where you’ve got a bunch of clients where you really don’t want to service a bunch of them, right?

Mike Blake: [00:14:25] Yeah.

John Ray: [00:14:26] 20% or 30% of them, you really don’t want, but you’ve got them simply because you’re getting the revenue out of them. But they’re very low margin clients.

Mike Blake: [00:14:34] And that’s where you get back in the podcast number two, how should I fire my client?

John Ray: [00:14:38] That’s right. My favorite of the series, so far.

Mike Blake: [00:14:42] So, can different clients have different prices for roughly the same product or deliverable? And is that okay?

John Ray: [00:14:50] Absolutely. So, different clients have different values. And it’s okay to price based on those values. And it’s okay to offer options that clients can select, the options based on service levels, speed of delivery of the service, et cetera. In fact, I highly, highly recommend, in fact, demand of my clients that they offer options because that really helps ferret out what you’re getting at. So, I think the biggest mistake a lot of folks make is here’s my price, it’s kind of a fill or kill adversarial situation, right? Either you accept or you don’t. That’s the way the client looks at it, right? I think, Mike, what folks need to understand is that clients love options. They like to select. They like to see what your panoply of services are and come out with what they want.

Mike Blake: [00:15:59] And, you know, I think, perhaps, the best example, and I do this more and more, I offer choices as well, because I find that it enables clients to then choose what they want to do, right?

John Ray: [00:16:12] Right.

Mike Blake: [00:16:12] And when you’re with our clients, you make the relationship less adversarial. But, you know, that rule of three has been embraced for a long time by who I think is the king of price in the airline industry.

John Ray: [00:16:23] Yes.

Mike Blake: [00:16:24] Right? I don’t think there’s an industry anywhere that is more sophisticated about pricing than the airline industry.

John Ray: [00:16:30] Right.

Mike Blake: [00:16:31] And what do they offer on most of their flights? Business class, first class-

John Ray: [00:16:36] Coach.

Mike Blake: [00:16:36] … economy/surf class-

John Ray: [00:16:40] Right.

Mike Blake: [00:16:40] … or steerage. And, you know, they let you choose, right? If you want to have the first class experience and the glass of champagne before the flight even leaves a gate, you pay that. And, you know, if you don’t mind taking an elbow to the back of your head every once in a while on a five-hour flight to the West Coast, you can do that, too, right? And so, you know, the funny thing is, in my experience—and I’m just going to say this sort of on the down low, because nobody’s listening except for the two of us, right?

John Ray: [00:17:11] That’s right.

Mike Blake: [00:17:12] Most often, the most profitable service I offer is the lowest priced one.

John Ray: [00:17:18] And that means you’ve got it correctly priced, right? It’s important to understand that different clients have different values and will value things differently across the spectrum. So, here’s an example outside of professional services, coffee. So, I’m a cheapskate on coffee. I mean, I may buy the dollar cup at racetrack, I’d prefer to wait until I get wherever I am and hope they’ll give me a cup of coffee for free, right?

John Ray: [00:17:46] Then, there’s my daughter at college who’s racking up $5 charges at Starbucks seemingly every half-hour on the half-hour, right? And then, the most expensive cup of coffee sold in the United States the last time I looked was $75 a cup. And it comes from some “exclusive farm in Panama, where they get one crop a year and they have a big party and a tasting at this coffee place in California that serves this coffee and they sell out”. So, I think that’s crazy. But there’s some people that look at coffee as fine wine. So-

Mike Blake: [00:18:28] Yeah.

John Ray: [00:18:28] Right? And that’s cool. That’s their value system. They may have other things that they look at and they’re cheapskates about, but we all have a panoply of values that we ascribe to a lot of different products and services. And so, as professional services providers offering our services, we have to recognize that and price accordingly.

Mike Blake: [00:18:51] So, everyone saw an article pops up, it’s probably click bait, but I’ll probably take that click bait, which is on why hourly pricing is the wrong price for professional services. Do you agree with that and why?

John Ray: [00:19:08] Absolutely. So, hourly pricing, well, it’s wrong on a number of levels. One is that it’s not really the end price. It’s not what a client pays. Clients are interested in what they’re getting in to pay. So, when you deliver an engagement letter and it says, “We’re gonna charge you, the partner time is to $250 or $300-an-hour and the associate time is $125”, or whatever, fill in the blanks, that’s not a price, that’s just half the equation.

John Ray: [00:19:44] It doesn’t tell me how many hours each of them were gonna put into that. It doesn’t tell me what happens when the project blows up and it takes longer than what we thought it was gonna take, which is almost inevitable because things never go the way they are supposed to go, right? So, it’s wrong from that point of view. It is a relic of the industrial age when industrial companies were trying to price get their professional services providers to deliver pricing that they could equate with their inputs, basically.

John Ray: [00:20:20] I mean, I could go in the whole history of it, but the point of it all is that it’s from another age and another time. And what clients are really paying for is not how much time you spend on a project, they’re paying for the grey matter between your ears and your experience and all the things that you’ve seen with other clients. That’s what they’re paying for. I mean, I had this experience with one of your colleagues where I brought a client in. And this was just an exploratory meeting on whether this client ought to sign up to be a Brady Ware client, right?

John Ray: [00:20:56] And in 15 minutes, they gave tremendous help and advice that I think pushed that engagement over in terms of getting that client to sign up. But the point is, is if that were a paying client at that time and that client had been paying by the hour, then the value-to-price ratio would be ridiculous. That client would have gotten much, much, much more value relative to the price they paid than they should have if you’re billing in 15-minute increments.

Mike Blake: [00:21:30] Yeah. And, you know, one of the fallacies then also is that you’re punished for being more efficient-

John Ray: [00:21:36] Right.

Mike Blake: [00:21:36] … which is not the way economics are supposed to work. And, you know, use the accounting example, you know, I don’t think any of our clients are paying for our time or they should not be.

John Ray: [00:21:48] Right.

Mike Blake: [00:21:49] Right? On our tax side, they’re paying for one of two things. One, I’m bulletproof against an IRS audit, right? Or two, I’m exercising my civil obligation to minimize what I pay to Uncle Sam as much as I possibly can.

John Ray: [00:22:12] Sure.

Mike Blake: [00:22:12] Right?

John Ray: [00:22:13] Sure.

Mike Blake: [00:22:13] When you’re a tax client, the client’s are one of those two things, right? They either are terrified of Uncle Sam, they want nothing to do with them or they want to go into combat with Uncle Sam.

John Ray: [00:22:23] Right.

Mike Blake: [00:22:24] Right? And man, if your client would like to go into combat with Uncle Sam, please call us, because, boy, we make a lot of money there.

John Ray: [00:22:31] Sure.

Mike Blake: [00:22:33] And, you know, whether that takes one hour or fifteen hours, it’s the outcome you’re buying.

John Ray: [00:22:37] Right.

Mike Blake: [00:22:37] Right. Not the inputs.

John Ray: [00:22:41] Not the inputs.

Mike Blake: [00:22:41] Who cares? And also, it has to sort of go both ways, right?

John Ray: [00:22:49] Yes.

Mike Blake: [00:22:51] The client’s not going to let you suddenly charge more if something that was supposed to take you 10 hours, you know, takes you 100.

John Ray: [00:22:58] Right.

Mike Blake: [00:22:58] First of all, well, that’s not my problem if you couldn’t get your act together, right?

John Ray: [00:23:01] Right. Exactly.

Mike Blake: [00:23:02] So, by definition, you know, for the most part, some industries are not like this, but many industries, that hourly notion is a one-way street.

John Ray: [00:23:14] Yeah. And, you know, I think technology is such, artificial intelligence is such that I saw one study that this study said was, “In five years, 99% of all bookkeeper jobs would be eliminated.” Then, I think it was the same percentage for tax-prepared jobs. Well, I don’t know that that’s true, but directionally, it’s probably correct because of technology.

Mike Blake: [00:23:39] Absolutely.

John Ray: [00:23:40] Right.

Mike Blake: [00:23:40] I mean, we don’t have people cranking out tax returns by hand and-

John Ray: [00:23:44] Right.

Mike Blake: [00:23:44] … with slide rules and so forth.

John Ray: [00:23:47] Yeah. And so, as technology and particularly, artificial intelligence, links between institutions get more robust, I could foresee a time when tax returns are real time. You can see your tax return in real time as the year goes on, right?

Mike Blake: [00:24:02] Yeah.

John Ray: [00:24:02] And so, the value of a tax preparer, let’s say, comes from the advice they give around that return, not for the preparation of the return. And so, as you say, if you’re pricing by the hour and based solely on preparation of return, your business is headed straight down over the next few years.

Mike Blake: [00:24:25] Yeah.

John Ray: [00:24:25] Period. The pig is in the python, shall we say.

Mike Blake: [00:24:30] Yeah. So, how do you help your clients respond when they have their own customer, client or prospect that pushes back on price? You know, you’re charging me too much, I don’t want to pay that. What are some of the approaches that you advocate to engage in that conversation?

John Ray: [00:24:50] What I tell folks is that if you get that response to a proposal, typically, you’ve not had a great value conversation, because the client’s comparing that price or those prices relative to something other than the value that you’re providing. So, you’ve not done a really good job at marketing your value to that client or getting that client to understand that value. And you don’t have a good sense of where their values are.

John Ray: [00:25:23] And again, you know, it’s kind of interesting. I’ll give you an example of this. I had a client who I was having an exploratory meeting with and, you know, it was going well and he was almost downplaying what he really needed until his wife came in the room. And she was talking about how screwed up he was and how they needed to get their financial act together and their books were a mess and she was sick of it.

John Ray: [00:25:52] And it occurred to me at that point that this man’s value was getting his wife off his back. That had nothing to do with the services that I may have been providing, really, in terms of the way he looked at value. So, the point is, if I had never had an in-depth discovery session with him, I wouldn’t have understood that value and I might have priced my services a lot differently and he might have given me the “it’s too expensive” response, right?

John Ray: [00:26:27] So, you know, I think it’s really important to understand client value. And then, the other thing I tell folks is when a client says it’s too expensive, I say, you know, “Too expensive relative to what? Relative to doing nothing?” Meaning is, what’s the cost of doing nothing for this problem that you were sitting here talking about? Is it too expensive relative to you doing it yourself? See, when you ask those kind of questions back, then you get to the root of where the value really is in that client’s head.

Mike Blake: [00:27:03] So, you know, a lot of it, it sounds like is doing your homework upfront and then, if you get that push back, it means you have more homework that you have to do.

John Ray: [00:27:10] Absolutely.

Mike Blake: [00:27:12] And, you know, that makes sense to me. And, you know, in every case, this goes back to the right client provider match, right? And in some cases, you know, it’s also about letting clients sort of select themselves out, right?

John Ray: [00:27:29] Right.

Mike Blake: [00:27:32] You know, I know you and I have a slightly different viewpoint on this, so I’m going to raise it because I think it will provoke an interesting sidebar here, you know, when a client calls me and they say, “Hey, you know, I’ve got this valuation project, you know, here are the basic parameters, what do you think it will cost?” I will tell them because I want them to then self-select, right?

John Ray: [00:27:57] Sure.

Mike Blake: [00:27:57] In my view, if they have a heart attack over that price, right? Then, there’s no amount of value exploring I can do that’s likely going to bridge that gap, right? And it just saves both of our time. I know you take a different view on that. So, why don’t you explain your view, how you respond to that discussion or what?

John Ray: [00:28:19] I do take a different view on that. And here’s the issue, I’ll look at it and I say to a client, “Look, I’m not sure we’re a great fit, because what I’m sensing here is that you’re looking for a transaction because that’s your first question is what the price is. And I’m interested in relationships, I mean, you know, the way my practice is based. So, we’re probably not a good fit. Let me recommend some folks that might be better fits for you that you ought to have a conversation with.”.

John Ray: [00:28:55] And usually, what happens is, first of all, people are taken aback. Sometimes, they’re insulted. And I tell them I don’t mean to insult them. It’s just, you know, we have different ways of looking at a potential engagement. And I’m not offended when they start with that question. As a matter of fact, I’m happy because they’ve told me that they’re very price-sensitive and it’s probably a client I don’t want.

Mike Blake: [00:29:21] Yeah, absolutely.

John Ray: [00:29:21] Right? So, they’ve done me a favor. So, that’s the way I typically respond. Now, what I would say to you is if you’re going to respond to a price, I think the first price you should name is the absolute highest price you can come up with. So, I don’t know what your engagements cost, but let’s just make this up, okay? So, let’s say the biggest engagement you could ever imagine having is, you know, $150,000. What the way I would respond is, you know, “Hey, our engagements could range from $300,000 to $500,000.” Do you see what I just did?

Mike Blake: [00:30:04] Right.

John Ray: [00:30:04] Right? “On down. So, tell me what what we’re talking about and then, I can quote you a more accurate figure.” And so, then it adjust that conversation back around to where it needs to be.

Mike Blake: [00:30:19] So, let’s talk a little bit then about negotiating price. How do you do that, right? You can’t do business without some sort of negotiation. And, you know, people will haggle over. We’ll haggle over prices for, you know, where they can for things like cars and professional services. What are some tips you can offer to people that maybe aren’t all that comfortable haggling over price?

John Ray: [00:30:49] So, a couple things, I really think it’s important, this is where options come in. If you offer folks options, the good, better, best model, then it really gets into negotiating around service levels, or it should, not price. So, that’s what I highly recommend, is take your services and break them down into a good, better, best, and price around that. And then, the negotiation is about how we’re going to engage. It’s not, first of all, yes or no. And it should not be around price. The levels of negotiation should be what services we’re going to include or take out, depending on which option, either good, better, or best you’re interested in.

Mike Blake: [00:31:48] Well, actually, let me touch on one thing here, because one implicit assumption we’ve had about this entire discussion is that you, as a provider or as a producer, don’t want to compete on price.

John Ray: [00:32:05] Right.

Mike Blake: [00:32:05] But there are some businesses in which the thesis of competing on price is exactly your value proposition, right? And there’s nothing wrong with that as long as that’s sort of the strategy that you’re embarking on and you drive your business in that direction, right?

John Ray: [00:32:21] Sure.

Mike Blake: [00:32:22] You know, just as you mentioned, you’ll tell a prospect that leads off with price that, you know, here, maybe providers that are a better fit because price is sort of the start of their value proposition. I have those in my world as well.

John Ray: [00:32:34] Sure.

Mike Blake: [00:32:37] So, there’s nothing wrong with that, where you can run askew from that as if you don’t want price to be the lead of your value proposition. And then, you get sucked into the trap of the next thing you know, you’re negotiating on price and not on value.

John Ray: [00:32:51] Yes.

Mike Blake: [00:32:53] So, I just had this happen. I posted this on my LinkedIn profile last week and actually gets a post that got me the most engaged in the whole year. So, people felt my pain. And I basically said, “I’m never going to do this again”, which means I’ll probably screw it up in a couple of months. But-

John Ray: [00:33:11] You’re going to tell the story, right?

Mike Blake: [00:33:12] And I’m going to tell the story.

John Ray: [00:33:13] Okay. Good. Good.

Mike Blake: [00:33:13] And the story is that I was asked to bid on a project where I had a relationship with the company, but not the executives, they had some turnover. But we’ve done some work with them before. So, what we were going to do was effectively an update, not a de novo valuation exercise. And they submit a competitive bid, which is fine again, because I didn’t have a relationship with the people, just the company. So, it’s weird. There is institutional relationship, but not personal relationships.

John Ray: [00:33:43] And, you know, they came back to me and they said, “Look, you know, love to work with you, but, you know, this other provider came in a little bit lower, will you match that? You know, if you’ll match that, we’ll work with you.” And I wrestled with that. I slept on it overnight. I’d tell myself, “Don’t do it, don’t do it, don’t do it.” I’m like, “Oh, but the work is going to be fairly easy to do and I hate to lose a client”, right?

John Ray: [00:34:10] Sure.

Mike Blake: [00:34:10] Different from a new client because to me, losing a client is more painful than not getting when you could have.

John Ray: [00:34:16] Yes.

Mike Blake: [00:34:17] I think for me, psychologically, that was part of it.

John Ray: [00:34:20] Right.

Mike Blake: [00:34:22] The word is ego. And against my better judgment, I said, “You know what, yeah, I’ll do that.” But I did one thing right, which is I made them give me back something for the price. I didn’t just match it because I think when somebody says, “Can you do better?” and you just match and don’t give up anything, you’re telegraphing to the world that you’re trying to rip them off, basically, right?

John Ray: [00:34:42] Yeah. Yeah. I couldn’t agree more.

Mike Blake: [00:34:43] Right?

John Ray: [00:34:43] Yeah.

Mike Blake: [00:34:45] But if I can get something back from them, right? Then, it’s a more empowered discussion. I said, you know, “As long as we can do something where I get paid more if the work gets more complicated and you’ll agree to a multi-year contract with us, then I’ll go ahead and do it.” And two days later, they came back to me by email and said, you know, “Another provider came in, they matched your price and they’re not going to charge more even if the work gets more complex.” And for a second, I was a little upset because I did what they said and they didn’t. But after I took a deep breath, I wrote them an email message, “You know what, I think you found the right match for you. All the best.”

John Ray: [00:35:29] Right.

Mike Blake: [00:35:30] And, you know, as I thought about that, it occurred to me that they did me an enormous favor.

John Ray: [00:35:37] Yes.

Mike Blake: [00:35:37] Because that was not going to be the last time that happened between me and them.

John Ray: [00:35:42] Right.

Mike Blake: [00:35:43] And they were going to find some small thing, a spelling error inside of a footnote some place that to them was going to constitute a material error and find a way to break the contract anyway.

John Ray: [00:35:56] Right. Right.

Mike Blake: [00:35:57] And, you know, what they also told me is that their time was not viable. Because of the fact we’ve done work with them before, they’ve been working out to tell us about how their business worked and we had models built, they’re going to have to do that with a new provider. And it is frightening to work with a client whose time is not viable to them.

John Ray: [00:36:18] Oh, yeah.

Mike Blake: [00:36:18] Because they’re going to think my time is not viable.

John Ray: [00:36:21] Oh, exactly.

Mike Blake: [00:36:21] So, I posted it on my LinkedIn that I didn’t get burnt, I got singed because I dropped a few more hours into the proposal process than I should have. But it was actually a good ending, in that, I didn’t get the work and one of my competitors did.

John Ray: [00:36:37] And that time you put into it was tuition.

Mike Blake: [00:36:41] That’s right.

John Ray: [00:36:42] Right?

Mike Blake: [00:36:42] That’s exactly right.

John Ray: [00:36:42] That will help you next time.

Mike Blake: [00:36:44] That’s exactly right.

John Ray: [00:36:45] But what happened there is if you hadn’t had that conversation, right? If you hadn’t had that back and forth, then that client would not have revealed themselves. And it’s really important to get clients to reveal themselves to you.

Mike Blake: [00:36:59] Right.

John Ray: [00:36:59] Right? So that you understand what you’re dealing with. And if you’re okay having, you know, a business where, you know, you’re dealing with misers, because that’s what I call those folks—and by the way, just as an aside, statistically, for goods and services, studies show there’s about 25% to 30% of buyers are misers that they don’t want to pay. And so, it’s really important to understand them. So, because you had that interaction with them, because you had that back and forth, you got a real good picture on a client you really didn’t want at the end of the day. And all you really had to do was deal with, with your own psychology of saying, “Hey, it’s okay to let that one go. I’m better off.”

Mike Blake: [00:37:46] Yeah, that’s exactly right.

John Ray: [00:37:47] Yeah.

Mike Blake: [00:37:48] And I made it public for two reasons, number one, because I thought it was instructive. And number two, I was inviting mockery and the trolls of the internet so that I would be emotionally battered and bruised so much that I’d never, ever, ever do it again.

John Ray: [00:38:05] So, the bad memory of that would keep you from doing that ever again.

Mike Blake: [00:38:09] It was-

John Ray: [00:38:11] Yeah.

Mike Blake: [00:38:11] … intentional PTSD.

John Ray: [00:38:13] I love it.

Mike Blake: [00:38:13] Because I think in that case, it serves a process. So-

John Ray: [00:38:16] And you got all this love from people that have this problem, right? See, that’s what’s so revealing.

Mike Blake: [00:38:21] That’s right.

John Ray: [00:38:22] Yeah. I mean, that’s what’s so revealing to me about that story. One of the things about that story is people come back and say, “Hey, I’ve got that same problem.”

Mike Blake: [00:38:30] Yeah. That’s right. And you and I are both business advisors and, you know, one of the things, I think, a good business adviser does is understand that they make mistakes, too.

John Ray: [00:38:41] Yes.

Mike Blake: [00:38:41] And that they don’t know everything.

John Ray: [00:38:43] Right.

Mike Blake: [00:38:44] Because really, who wants to be around a know-it-all all the time, right?

John Ray: [00:38:49] Right. Particularly, when you know they don’t know it all, right?

Mike Blake: [00:38:51] Yeah, that’s right. It’s one thing if you can back it up.

John Ray: [00:38:54] Yeah.

Mike Blake: [00:38:55] John, we’re running out of time here, but thanks so much for coming on, especially, we’re recording this Christmas Eve here. John, how can people reach out to you if they want to learn more about pricing and get some advice on pricing in the new year?

John Ray: [00:39:08] yourpriceistoolow.com. How about that?

Mike Blake: [00:39:12] I love that.

John Ray: [00:39:13] I’d just put it out there.

Mike Blake: [00:39:15] Okay.

John Ray: [00:39:15] And if you want to go the old-fashioned way, raybusinessadvisors.com will get you to the same place and/or you can call me, 404-287-2627, or I put that challenge out there about folks that feel like they’ve priced adequately from the very beginning, so if you want to email me, let me know about you, we’ll do a podcast with you, maybe.

Mike Blake: [00:39:39] Absolutely. We’ll read your story online as you gloat to the rest of the internet.

John Ray: [00:39:43] That’s right. But jray@raybusinessadvisors.com.

Mike Blake: [00:39:47] So, that’s going to wrap it up for today’s program. I’d like to thank John Ray so much for joining us and sharing his expertise with us. We’ll be exploring a new topic each week. So, please tune in so that when you’re faced with your next executive decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcasts aggregator. It helps people find us so that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

Tagged With: CPa, CPA firm, Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, Decision Vision, increasing prices, Michael Blake, Mike Blake, price increase, pricing, product pricing, professional services, ray business advisors, service pricing, value, value pricing, value to client

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