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Transforming Can’t into Can: An Interview with Thom Michael Mulligan, Actor, Producer & Writer

November 22, 2023 by John Ray

Thom MIchael Mulligan
Hello, Self . . .
Transforming Can't into Can: An Interview with Thom Michael Mulligan, Actor, Producer & Writer
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Thom MIchael Mulligan

Transforming Can’t into Can: An Interview with Thom Michael Mulligan, Actor, Producer & Writer  (Hello, Self… Episode 33)

Host Patricia Leonard was joined by Thom Michael Mulligan, an actor, producer, and writer who shared his life journey from his childhood in Hell’s Kitchen to his acting career. Through his personal experiences and struggles, Thom emphasized the importance of perseverance in achieving one’s dreams.

He provided several examples of his own ‘Hello,  Self..’ moments that led him to seize opportunities and take risks in his acting career. He also shared practical advice for budding actors and filmmakers, highlighting the importance of networking and being proactive in seeking opportunities. Thom discussed his involvement in the New Hope Film Festival and stressed how being a part of a film festival can open doors for actors and filmmakers.

Hello, Self… is presented by Patricia Leonard & Associates  and produced by Arlia Hoffman in association with the North Fulton studio of Business RadioX®.

Thom Michael Mulligan, Actor, Producer & Writer

Thom Michael Mulligan, Actor, Producer & Writer

Thomas Michael Mulligan is an American actor, film producer, executive director, and playwright. He appeared in two plays, True West and Burn This, and Sweet Taste of Souls, a 2020 horror movie. Mulligan is executive director of submissions at New Hope Film Festival, wrote the play Just Dirty Laundry and won Best Picture for Callous at the Oceanside International Film Festival in 2009.

Originally from NYC, this veteran actor has worked in off Broadway productions, television, feature and short films. He is the founder of Film Dreams Entertainment. Mr Mulligan is also a co-founder and the Executive Director of Submissions for the New Hope Film Festival.

Besides acting, Thom also writes and has had some one act plays produced and wrote the full length play” Just Dirty Laundry” which received critical acclaim. Thom has also been involved in working with various charity groups.

LinkedIn | Facebook | Instagram |  IMDB

About Hello, Self…

Hello, Self… is a biweekly podcast focused on inspiring stories of turning dreams into reality. Join coach and author Patricia Leonard and her guests as they share life-changing Hello, Self… moments.

Hello, Self… is brought to you by Patricia Leonard & Associates and is based on the new book by Patricia Leonard, Hello, Self.., available here.

The show is produced by Arlia Hoffman in association with Business RadioX®. You can find this show on all the major podcast apps. The complete show archive is here.

Patricia Leonard, Host of Hello, Self…

Patricia Leonard, Host of Hello, Self…

Patricia Leonard is President of RUNWAY TO SUCCESS, a division of Patricia Leonard & Associates located in Nashville, TN.  She is a MESSAGE ARTIST speaker, career & business coach, author and magazine columnist.  Patricia consults with clients on leadership, empowerment, career management, entrepreneurship and the power of language.  Her work is focused on helping clients find their runway to success!

She has a professional background in management, human resources, corporate training, business consulting and talent development.   Patricia has worked with companies in the service, music, banking, manufacturing, publishing, warehousing, healthcare, academic, retail and financial industries, and has taught management classes as an adjunct professor.

Patricia has a degree in Human Resource Management, is certified as a Career Coach and Consulting Hypnotist and is MBTI qualified.

Her volunteer energies are focused on Women in Film and Television-Nashville, where she is a Board Vice President; Dress for Success as the Advisory Board President; and International Coaching Federation-Nashville where she held Board roles for several years.

Patricia is the author of Wearing High Heels in a Flip Flop World, BECOMING WOMAN…a journal of personal discovery, THE NOW, HOW & WOW of Success, Happenings, a full year calendar of inspirational messages and a spoken word album titled, I AM…

She enjoys songwriting, creating poetry and has written a one-woman show and artistic speech she performs titled Hello, Self…, about a woman in midlife reinventing herself, which led to her new book by the same name, available here.

On the personal side, Patricia, describes herself as a woman, lover of life, mother, grandmother, career professional and message artist; AND in that order!  Her goal is to continue inspiring others, of any age, to START NOW creating and expanding their Runway to Success.

She believes that life is a gift, the way we wrap it is our choice.

Connect with Patricia:

Website| LinkedIn | Facebook | Twitter | Instagram

 

TRANSCRIPT

[00:00:01]Patricia Leonard: Welcome to Hello Self. It’s a podcast focused on turning your cants into cans and your dreams into plans. I am your host, coach, and author, Patricia Leonard.
[00:00:24] Patricia Leonard: Well, hello out there, all of you. Hello, Self listeners and welcome today. I have a guest that you’re going to really enjoy. He has a lot of insights. He’s lived a life that he can share the struggles he’s had as well as the magic he’s created along with other people in his life. Remember that hello, self.
[00:00:50] Patricia Leonard: Hello, self. is a podcast about turning your cans into cans and your dreams into plans. And I am sure after this interview with my guest today, you will get those dreams that you’ve got on that Sunday shelf, take them off and get started on them. That’s our hope for you. So today I’d like to welcome Thom Michael Mulligan.
[00:01:20] Patricia Leonard: Say hello Thom.
[00:01:22] Thom Michael Mulligan: Hello and thank you Patricia for having me on your podcast.
[00:01:25] Patricia Leonard: I’m going to do just a little overview for the audience, just of your bio and then I’m going to let you take it from here and give us a little bit about your life journey from seven years old. So I’ll tell you more about that.
[00:01:46] Patricia Leonard: Thomas Michael Mulligan, or Thom Michael Mulligan, was born and raised in New York City’s Hell Kitchen. Now, this is very interesting. I’m learning as much from these individuals that I have on my show, as I’m sure my guests, or my audience is. Because I wasn’t clear about what Hell Kitchen was. I looked it up last night.
[00:02:12] Patricia Leonard: So it’s around Clinton, New York audience. I just wanted if you don’t know, I wanted you to know too. But anyway, Thom will tell you more about the details. But he was introduced to acting. At the age of seven, he is an actor, a producer, and a writer. And I’ll let him tell you how that all came about. He loves acting, he’s acted all over, not only living in New York, he moved to California 10 or 15 years later.
[00:02:45] Patricia Leonard: And he’ll give you some hello self moments. from his own journey as an actor, producer and writer. Okay, Thom, I’m going to turn it over to you. Tell us about your life journey and the celebrations and the wake up moments.
[00:03:04] Thom Michael Mulligan: I, as far as I grew up in Hell’s Kitchen, New York, very rough and tumble neighborhood.
[00:03:09] Thom Michael Mulligan: My father was a longshoreman. We were pretty poor. We lived in tenement buildings near the docks and it was a very today it’s a very different neighborhood, but back then it was very rough and tumble and I don’t know why when I was about seven, my mom said to me, hey Thommy, I’m having an audition for a play at the Hudson Field Theater.
[00:03:28] Thom Michael Mulligan: And I want you to come with me. I want you to see what it’s like. And my mom was a very talented actress. Then, so I went with her and it turns out there was a role for for a kid in the play and they said, Hey, would you like to be in the play? And my mom said would you like to be in the play?
[00:03:44] Thom Michael Mulligan: And I’m like, okay, all right. And so I had one line and it was a play called street scene. That took place in the thirties in New York. Now this was around 55, 54, 55, and it took place in the thirties called street scene. Anyway, my one line was, and I, she played my mom, Hey ma, give me a dime. I want to buy a cone, a dime.
[00:04:09] Thom Michael Mulligan: But it took place on the street scene, on the street, in front of these tenement buildings, and that’s what the play was about. And that’s basically how I got started acting. I was in, I think, two more plays with my mom, and then people saw me. outside of that in plays and cast me in other plays. So I did another three or four plays.
[00:04:28] Thom Michael Mulligan: But by the time I was 10, I was all about sports, baseball, hockey, basketball. And my dream was to be a major league baseball player and a pitcher. Oh, wow. But I think the seed had been planted all the way back then. And then my mom, my sister Kate was born in 1957. And after that, my mom stopped acting.
[00:04:50] Thom Michael Mulligan: Oh, interesting. So that was, I think it was more of a kind of a application for her. She just loved doing it. You know what I mean? It wasn’t, I don’t think she was really pursuing it as a career kind of thing. And yeah, so that was my start. And I guess it was always there. And I, when I started hitting my late twenties, I started thinking about it again.
[00:05:10] Thom Michael Mulligan: I started thinking about acting and I actually, when I was about, I was living in the city in New York and I picked up the backstage newspaper and I saw there was an audition for a play at this small theater. So I thought, Oh, I’m just going to go and audition for it. A hello
[00:05:26] Patricia Leonard: self, a hello self moment,
[00:05:28] Thom Michael Mulligan: right?
[00:05:29] Thom Michael Mulligan: A hello self moment. But the thing is, so I go, I did it only as a thing, right? I wasn’t looking to get cast. And guess what? I got two callbacks. They wanted to cast me in the play, right? So I said yeah, I thank you, but I don’t think I can, I could do it. I
[00:05:48] Patricia Leonard: gotta play hockey.
[00:05:50] Thom Michael Mulligan: I didn’t I didn’t do it.
[00:05:51] Thom Michael Mulligan: And anyway, I but by the time I was getting close to 30, I really started thinking about it more and more. And I finally moved back into the, into New York city in January of 80. And that’s how I got started with this crazy journey. Isn’t that,
[00:06:09] Patricia Leonard: We never know about the journey, the twists and turns of the journey.
[00:06:15] Patricia Leonard: What happened to your hockey at that point?
[00:06:19] Thom Michael Mulligan: Oh, I still played on and off. Actually, I was still playing baseball, too. I was playing independently. I played until I was about 35 and pitched in what they call independent ball. Yeah. Semi pro independent leagues. And, I played hockey, I continue with hockey and then I had to give it up for a while because I did have issues with a sort of asthma and breathing.
[00:06:39] Thom Michael Mulligan: And so I had to let it go. And anyway, at that point, I was starting to get more focused on the act. I was taking classes. I was, right away I started getting work on the soaps under fives. On all the different soaps in New York and I thought, Oh, this is going to be, this is going to be easy, but no, it wasn’t easy.
[00:06:57] Thom Michael Mulligan: You know what I mean? But it seemed okay. And then in this is in 1981, I was in a restaurant one night and I see this guy, tall guy, tall blonde guy. And he looks really familiar. We wind up getting in a conversation. His name was Rick Johnson. Turned out he was an actor. He had been in the business for about 25 years.
[00:07:15] Thom Michael Mulligan: character actor, a lot of guest star on tv shows. So he’s asking me, what do you know, what are you doing Thom? I’m taking classes, I’m doing this and that. Okay, let me tell you two things about this business. Number one, the business takes you when it wants you and not a moment before. And number two, and this is the killer, the business doesn’t care if you’re in it.
[00:07:36] Thom Michael Mulligan: What? He said, doesn’t care if you’re in it. So if you’re gonna be in it. Don’t complain about it. It is what it is. Because if you decide you’re not doing it anymore, there’s 1000 more coming Thomorrow. Oh, my God. That was like an arrow. What do you mean? It doesn’t care.
[00:07:52] Patricia Leonard: But you know what, Thom, those that is a strategic, um, that is a strategy that everybody should take.
[00:08:01] Patricia Leonard: It doesn’t matter if it’s acting or corporate America where I come from that business takes you where it wants you to go and the business doesn’t care if you don’t try. Oh my God, a lesson. Listen, everybody. That’s a fabulous lesson. You gotta be in charge of what you want to do. Okay, Thom, take it from there.
[00:08:24] Thom Michael Mulligan: So you have. Yeah. So with that, at that point, it was a hard hit to me. Thank you. Because I thought, wow, but I said, Okay I’m going to work hard. I’m going to continue to do this. And then another kind of a turning point was I worked at this restaurant Terra Nova. It was on 50 off of Fifth Avenue and 37 across from Lord and Taylor.
[00:08:44] Thom Michael Mulligan: Yes. And I was like a mater d three nights a week. Anyway, I had to wear a shirt and tie. Anyway, this waitress, Kathy Connors worked here, sweet lady. And she was from Indiana. I remember that. Okay. Anyway, she was, I don’t know what part, but she was from India. Anyway, she was the shop right lady. Now shop right was a huge grocery store chain on the east coast.
[00:09:09] Thom Michael Mulligan: Okay. She had a three year contract. She’s making 100, 000 a year. Okay. And she was still waitressing. So I said, Kathy, you’re the shop, right? Lady, why are you because I could lose that contract Thomorrow, right? I could lose the contract Thomorrow. So she said, that’s what I do. As it turned out about three months later, they didn’t renew her contract if the three years, right?
[00:09:31] Thom Michael Mulligan: Anyway, so one night we sit down after work and she said to me, okay, what do you want to do? What are you doing? What do you want to do? Ask do you wanna be a movie star or you wanna be an actor because you got the movie star looks you, you got, you have charisma, you’ve got the it factor. I believe you could go that way with your looks, but you could fizzle out pretty quick.
[00:09:52] Thom Michael Mulligan: Or do you wanna have a long-term career? And if you do. You’ve got to be really serious about it and you got to start doing theater. So what are you doing right there? She goes, so what is it? What’s it going to be? I needed no, no thinking. What’s it going to be?
[00:10:06] Patricia Leonard: Oh my gosh. She’s just like me. I say
[00:10:09] Thom Michael Mulligan: she nailed me.
[00:10:10] Thom Michael Mulligan: What’s it going to be? I said, okay, I want to be a really good actor. Okay. Then you know what you need to do. And actually her boyfriend, her fiance, Dan Moynihan. He came in one night. I met him. Do you remember a movie called Porky’s? Yeah. Then she goes, my boyfriend just signed a 500, 000 three movie contract to do three Porky’s movies.
[00:10:33] Thom Michael Mulligan: And he came in. I met a really sweet guy, really nice guy. And he did do the movies. I don’t know what happened to him after that, but he did do three. Or he’s movies. So interesting. Yeah. But Kathy I never forgot that. And I got to it, and I, I started doing a lot of theater and auditioning for plays.
[00:10:53] Patricia Leonard: And were you in those? You were in those movies. Porky’s? Yeah.
[00:10:57] Thom Michael Mulligan: No, I wasn’t in Porky’s.
[00:10:59] Patricia Leonard: Oh, okay,
[00:10:59] Thom Michael Mulligan: I didn’t. No, this was probably around 82, actually, probably more like around 82, I would say. Yeah, okay. When I met Dan and Kathy I’ll never, I can still envision her sitting there looking me dead in the eye and saying, what’s it going to be?
[00:11:14] Thom Michael Mulligan: Right now, what are you doing?
[00:11:16] Patricia Leonard: But that was a, yeah, but that was something that has stuck with you this whole time because we have to be committed because the business doesn’t care.
[00:11:25] Thom Michael Mulligan: So if you’re going to be like Rick Johnson said, if you’re going to be in it, go at it, work at it, work hard, so then the first couple of years in New York, I could not get an agent because all I had was my seven credits as a child.
[00:11:39] Thom Michael Mulligan: And they would say, yeah, you’ve got a great look. You look good. You need more credits. Go take more acting classes. Go do this. Go do that. Finally, I heard about an audition for a commercial for Cotyle and all, they were looking for a hockey player at Compton Advertising. I don’t know how, I can’t remember how I heard about it.
[00:11:58] Thom Michael Mulligan: That day, I went right over to Compton Advertising on 3rd Avenue, went up there, went to the creative department, and I said yeah, I’d like to drop off my headshot resume and a photo of me playing hockey, and I said, I’m a hockey player. I hear you’re casting a commercial. You need a hockey player. And the secretary said, yes, I’ll give this to the creative director.
[00:12:16] Thom Michael Mulligan: That afternoon, A couple hours later, I got a call from the creative director saying, Hey, we like your look. We want you to come to the audition Thomorrow. And so I went and it was a lot of dialogue and I, first I read and then they called me back again. And then finally, the third thing was. to skate.
[00:12:35] Thom Michael Mulligan: You had to see me skate, right? Because this was the lead in the commercial. Oh, yeah. So anyway, I show up for the audition that day. It was at the Sky rink in New York where I used to play and I get into locker room. I’m getting dressed. All of a sudden the sky walks in. The other guy was between me and him.
[00:12:55] Thom Michael Mulligan: A blonde guy. He comes in with the army duffel bag with hockey equipment, right? And I’m thinking, nobody comes in with hockey equipment in a duffel bag. Nobody, right? Anyway, he takes the stuff out. He’s looking at it. No, this is funny. He’s looking at it and he goes. Hey, how do you put this on? Yeah. And I knew right then he was not a hockey player.
[00:13:17] Thom Michael Mulligan: Anyway, we get dressed. I walk out, he comes out, his ankles are bending and the director and the producers are there and the creative director is there and they go, the director goes, wait, can you play hockey? No, but I didn’t think you’d find an actor who could play hockey. You know what? You’re done.
[00:13:34] Thom Michael Mulligan: Goodbye. You wasted our time. He was telling me to go out there and skate. I went out, skated around, a couple of laps, came back in and he goes, okay, we’re booking you. A national, co title and all commercial. On my own. aS soon as I left the rink, I went down to the phone booth and I called this agent.
[00:13:52] Thom Michael Mulligan: I don’t want to say, she’s still around. No, yeah. That’s okay. And I’ve been sending her my headshot and resume and calling her every three or four months and she, Thom, I keep telling me, get the, get more credits, get more work, get, develop a, her name is door. I said, Dorothy is Thom Mulligan.
[00:14:08] Thom Michael Mulligan: Okay, Thom. I’m very busy. What is it? I said, I just booked the national commercial. What about the national commercial? How did you do that? I submitted myself for it. Oh, and I said, so I’m willing to give you the booking. If you sign me and she said, really, you’ll give me the booking. I said, yes. When can you come over?
[00:14:31] Thom Michael Mulligan: I went over that afternoon and she signed me. That’s how I got my first agent and I gave her the booking. She was my agent for 10 years.
[00:14:38] Patricia Leonard: This is something I want to stop at. Do you hear what Thom is saying? Don’t let everybody, professional persons know, stop your life. Look at Taylor Swift. Look at Thom Mulligan.
[00:14:55] Patricia Leonard: They both got no’s and But then all of a sudden, they just on a whim, sometimes a hello self moment or an intuitive flash, he just went down and signed up. So audience pay attention to this. Nobody knows what your life is about. So follow through on what your feelings and your intuition tells you and go test it.
[00:15:22] Patricia Leonard: Yeah. Oh, Thom, very important.
[00:15:24] Thom Michael Mulligan: Interesting too, a little bit related to that. I had an actor friend who couldn’t get an agent, couldn’t get an audition. So I had an audition for, this is an 84. It was the smartest vitamins for the winter Olympics. It was a runner carrying the torch and the audition was in central park in New York.
[00:15:41] Thom Michael Mulligan: So I said to my friend, Hey, you know what? You want to come to the audition with me? Why? I don’t have an age. I said, look, come to the audition. If you book it. And it was through my agent, Dorothy, the one who signed me. If you book it, I don’t think there’ll be any issue. Is really you’re gonna bring? I said, Yeah, I’ll just say you came from my age.
[00:15:57] Thom Michael Mulligan: Anyway, I wanted booking it. I got it. He didn’t get it. I got it. But he was so appreciative. He said, Man, you made my day. You encourage me. I’m gonna I’m gonna really work harder now. I just was really down on myself. And but look, I try to help somebody and yet wound up helping me
[00:16:16] Patricia Leonard: that.
[00:16:17] Patricia Leonard: Okay. Another really important point, just because you’re like, this is to my audience. Thom is bringing up so many strategies and so many ideas for how to live your life for making your dreams come true. So he goes ahead and helps others. Not only does he learn for himself, but he helps others. So it’s about giving back to and helping others.
[00:16:46] Patricia Leonard: You never know. So it’s not only taking, it’s about giving too. So that’s a very important strategy,
[00:16:54] Thom Michael Mulligan: Thom. Yeah, that’s why I mean I continue to do that. I’ve always tried to do that. Let’s see what related to that. I continue to work, work on stokes and continue to do some theater.
[00:17:06] Thom Michael Mulligan: I, I had one stretch and I’ve never had the stretch before again, 83 and 84. I booked eight straight TV commercials. eight straight commercials I auditioned for. I booked.
[00:17:17] Patricia Leonard: Wait, did you do those yourself or did your agent get them for you?
[00:17:22] Thom Michael Mulligan: I’d say for at least half of them were through my agent and half of them were through my own efforts, which of course I gave to my agent.
[00:17:30] Patricia Leonard: Yeah, and don’t turn your life over to your agent or to a human resource person in corporate America or a coach. I’m a coach, but don’t turn your life over. Go after your life. Okay. Another important factor.
[00:17:45] Thom Michael Mulligan: Here’s the thing you can’t look. You can’t totally I know some actors that, who I won’t mention, but anyway they’re more waiting for the call from the agent.
[00:17:53] Thom Michael Mulligan: Yes! Yes! Look, you have to be proactive every day. Do something every day. Send out a headshot and resume. It’s easier today. You’ve got all the casting sites, right? Submit. Especially if you don’t have an agent. Put yourself out there. That’s how it’s going to happen. Yeah, you may get turned out.
[00:18:09] Thom Michael Mulligan: Most of the time you’re probably going to get turned down. I’ve been through so many auditions that I did not get. And there were times where admittedly I would wake up and go, you know what, maybe I’m not that good. Maybe, maybe I’m doing the wrong thing. But my father told me when I was young, he said, Thommy, the one thing you have is perseverance.
[00:18:28] Thom Michael Mulligan: You have perseverance. Very important. And I never forgot that. And then a friend of my father said that to me too. One day, I don’t know, he was my coach, baseball coach. And he said, Thom Mulligan, you, the one thing you have is perseverance. Don’t ever lose that. So yeah, I think maybe that’s what keeps me going.
[00:18:48] Thom Michael Mulligan: But again, I had my times where I said, you know what, I’m done. I’m not getting another headshot. I’m not taking another class. I’m done with this. And then, of course, the call comes, right? Yeah. Hey, Thom.
[00:19:00] Patricia Leonard: Yes.
[00:19:01] Thom Michael Mulligan: We got this role, and it takes you back in, you
[00:19:03] Patricia Leonard: know?
[00:19:04] Patricia Leonard: Yeah.
[00:19:04] Patricia Leonard: Thom is bringing up so many tips for you.
[00:19:08] Patricia Leonard: When you just about have given up, a hello self moment may come from somebody else. So we will all go through the journey of life that It’s not always a high. Sometimes it’s a low, he says, but his father said, persevere. So keep going after your dream. Yeah.
[00:19:28] Thom Michael Mulligan: Let me add this little story to it. And I use this as an encouragement.
[00:19:32] Thom Michael Mulligan: So one of my job, many jobs that I held, I bartended, I waited, I worked for three catering companies in New York. And for nine months, I had a job as a room service waiter at the New York Sheraton hotel. Yes. And I can tell you some stories about that, but we won’t go into that. But anyway, I worked there for nine months.
[00:19:49] Thom Michael Mulligan: And I had the four to midnight shift. So one night I come out and in front was the taxi stand. So I get in the first taxi. We start driving. Where are you going? Where? Where was going to anyway? Start talking. And I see on the life on the license in the taxi, it said Oliver Stone. No, where do you hear this?
[00:20:08] Thom Michael Mulligan: He’s got a safari jacket on. He said, yeah, I’m, I’m taking a class screenwriting class at NYU and got to pay the rent. And he said I was in the army in Vietnam. I said, I was in Vietnam too. Okay. Yeah. I said. I was on a platoon. He goes, I wrote this movie called platoon, but nobody wants it.
[00:20:25] Thom Michael Mulligan: Oh my gosh, nobody. And I’m not, this is a very true story. He goes, but nobody’s interested. And so we continued to chat and he wanted to know what I was doing. I said, yeah, I’m taking classes and, trying to work at the hotel, trying to pay the bills. And anyway finally got to where I was going and I said good luck, Thomas said, good luck, Oliver.
[00:20:44] Thom Michael Mulligan: And a year later, I see in the industry news, platoon is going to be made by, I think, paramount. So two sides of the story. The one side is I say to my friends there. I was in a taxi with Oliver Stone before he became Oliver Stone. But what I did not know he had already written. The movie did not express.
[00:21:06] Thom Michael Mulligan: and won awards for it. And here he was driving a taxi to pay his rent. And then he did. Platoon finally got picked up and it went. So I called my agent up Dorothy. And I said, Dorothy, look, there’s this movie platoon. I already submitted you for it. Okay, but let me tell you the story about Oliver Stone. Oh, okay.
[00:21:27] Thom Michael Mulligan: I’m gonna send him a note because I’m communicating directly with him, right? She sends him a note. He remembered. So I actually got to audition. I had two or three calls. I didn’t book it, but here’s the thing, around that time is when I was starting to have a lot of issues with my lungs and my breathing.
[00:21:43] Thom Michael Mulligan: And he said, if we book, if you get booked, we’re going to spend a month living in the jungle in the Philippines, right? Which is what he did because he wanted everybody to really be ticked off and really feel what it was like. I couldn’t honestly, physically at that time, I couldn’t have done it anyway, but he wished me the best.
[00:22:02] Thom Michael Mulligan: And The main thing about that story is here’s Oliver Stone. It wasn’t always Oliver Stone. So you could this director from I said, Why can’t you be Oliver Stone? You’re incredibly talented. You write direct your D. P. wHy can’t you be all of a stone? So anybody out there, how do you know you can’t be all of a stone?
[00:22:22] Thom Michael Mulligan: You can’t be Matt Damon or Ben Affleck or any of these people. Oh, my gosh. Why not?
[00:22:29] Patricia Leonard: Why not? It’s right, Thom. Why not? anYway. Oh, my gosh. I hope that This is going to get so many views, Thom, because these, especially in the Tennessee area, a lot of people are moving here now because of the industry, because of the opportunities here.
[00:22:55] Patricia Leonard: And we’re getting people from New York, from California, all over. And the opportunities that you may run into somebody driving a taxi or working at a bar, you never know who might be the next. So just keep I say to all of you listening. And Thom just confirmed all this with his story so far. Get out there and make yourself visible.
[00:23:23] Patricia Leonard: Open up to every opportunity that you can. I remember one time there was a gentle young man I was on the board of women in film and television here in Nashville and there was a young man that spoke and he was telling about his journey and trying to encourage people at the luncheon and he said, you know how I got into movie production and we, of course, we didn’t know.
[00:23:52] Patricia Leonard: He said I showed up at a film shoot and they said, what are you doing here? He said, I want to work. I want to work on this. What kind of background you got? In high school, I. Do you know that he ended up getting an opportunity in that? And he said, simply because I followed my heart and just went there and showed up and they liked the fact that somebody would come and just say, I have no background, but here’s how, here’s what I want to do.
[00:24:27] Patricia Leonard: And they took him under their wing and. He’s, now he’s doing his own stuff. So you just, oh my God, Thom, this is exactly what I wanted for my audience. Is a story like this that you’ve been sharing. So are there any one thing that I talked to you about before we got started um, is What is wonderful about your life so far?
[00:24:54] Patricia Leonard: How would you Say that this is probably the most wonderful parts of my life to this day in my journey In a lot of different directions. What are some of the most wonderful? Parts or
[00:25:09] Thom Michael Mulligan: okay, the one of the most wonderful things right now present day is that I am here with my family, my son, my daughter in law, my three, three granddaughters.
[00:25:22] Thom Michael Mulligan: And I feel much happier being here, being close to them now that I have in quite a few years. So that I need to say that. I love them. I love my son. My daughter was amazing. My three granddaughters, my little one, Millie, just three and a half out of here on Sunday. Anyway she’s a trip. I just, I love.
[00:25:43] Thom Michael Mulligan: So that’s To me, that’s a wonderful moment in terms of you’re asking about career wise. I would say in first of all, in 1986, I wrote a play called Just Dirty Laundry, a full length play, and I was living in New Hope, Pennsylvania at that point, which is a small town on the Delaware River, about 45 miles north of Philadelphia.
[00:26:05] Thom Michael Mulligan: It’s a very art history of the arts there. Anyway, I wrote this play and a friend of mine called the Citra. who owned the Topaz house dinner theater. I was walking down the street and I ran into me. He goes, what’s that? I was going to make a copy of the play. It was only 30 pages, right? He goes, I wrote this play called just dirty laundry.
[00:26:22] Thom Michael Mulligan: It takes place at Christmas Eve. Oh, I want to read it. No, I just need to make no, let me read it. He took it from me and he calls me later that day and he goes, I like it. I want to do it. Let’s do it, but you gotta make it longer. So the next two or three nights I got on there and I, it turned out a 75 page play.
[00:26:42] Thom Michael Mulligan: And he wound up producing it. And of course we had to do, as we were going through rehearsals, we had to do a lot of rewrites, but he produced it. I was in it as well, and it was critically acclaimed. And it was a pretty amazing experience, not only writing in it, writing it, but being in the play as well.
[00:27:02] Thom Michael Mulligan: And it was done in, in, in New Hope at his theater. And then it wound up after that, almost everything Paul did, he cast me in. And I, if I came to him with a play. He said, okay, let’s do it. I came to him with the Eric Boghossian’s Sex, Drugs, and Rock and Roll, 12 character one man show. I said, Paul, I really like this.
[00:27:20] Thom Michael Mulligan: I’d like to do it. He said, let me read it. Calls me the next day, he goes, let’s do it. Start prepping. Start learning the lines. I had 95 pages of dialogue, 12 characters, right? He produced that. True West. I wanted to do True West. Sam Shepard’s True West. He produced that twice. And other things that I wanted to do.
[00:27:39] Thom Michael Mulligan: So that was how important he was in my life because he was a great director. He owned the theater, he owned the dinner theater, and he gave me so many opportunities and that was, I would say, the core of my training at that time. Being given all those opportunities to do all these shows that I wanted to do.
[00:27:58] Thom Michael Mulligan: Yes. You know what I mean? So
[00:28:00] Patricia Leonard: you were in charge of your own destiny at that point.
[00:28:03] Thom Michael Mulligan: Was trying to make it happen, but he helped me, thank you so much, Paul, in case you watch this and he knows how much I appreciate him for what he did for
[00:28:12] Patricia Leonard: me. Yes. And you were co director an executive director, you were co founder and executive director of the festival.
[00:28:21] Patricia Leonard: Can you give us a little bit more about that?
[00:28:23] Thom Michael Mulligan: Okay. So the New Hope Film Festival, so how that came about was, that was in 2009. A couple of years before that, a friend of mine knew this family and she said their son has written four or five novels. He worked on Wall Street. He wrote a novel called Shadowfields.
[00:28:37] Thom Michael Mulligan: He wrote his first script from it. Could you help him? Could you give him some guidance? So anyway, I called him up and we started having conversations and I basically helped Doug to, to work on the script and and things like that, and that’s how Doug and I got to know each other. And then in April, I think it was April or May of 2009.
[00:28:58] Thom Michael Mulligan: I went back to New Hope for a visit and Doug and I went to breakfast and we’re sitting there in the Bridge Cafe up in Frenchtown, New Jersey, talking about the industry, right? How hard it is to get noticed, how hard it is to get work. And I was jokingly saying, yeah, I’m on the W list. He goes, the W list?
[00:29:14] Thom Michael Mulligan: I, yeah, Thom who? Anyway, and I said, and then somehow film festivals came up and New Hope. Again, it’s got the history of the arts and Doug kind of said maybe we could do a festival. I said I live in California now. So anyway, I left a week later. Doug calls me up and says, Thom, I went to my attorney.
[00:29:35] Thom Michael Mulligan: I incorporated the New Hope Film Festival. Let’s do it. Okay. And the right elements were there. Doug was 12 years, Wall Street, Wharton School of Business MBA, one of the two most brilliant people I’ve ever known. And one of the nicest guys. Okay. He had that side of the business acumen. And then I knew this industry.
[00:29:57] Thom Michael Mulligan: I knew about film festivals. So we spent the next year on the phone, setting it up and we launched it in July of 2010. And now we’re heading into our 14th year. In April, 2024 Hasn’t been easy. It’s a year-round thing to run a festival. But we’ve kept it going and it’s getting worldwide recognition.
[00:30:16] Thom Michael Mulligan: From the very first year we had people coming from all over the world to do all over India, China, Russia England.
[00:30:26] Patricia Leonard: And do they do their film or do they present what they’ve got? What is they submit.
[00:30:31] Thom Michael Mulligan: So the way film festivals work is you submit this thing called film freeway and so filmmakers submit their films to film festivals and festivals put their, put their info about the festival, what they’re looking for, when to submit, when the festival is, and so that’s how the submission started coming in.
[00:30:49] Patricia Leonard: So if any of you have a thought or show that you would like to, or a film that you would like to get noticed, just listen to what film festivals do. They give you the guidelines and then turn it in. What have you got to lose? Here’s the thing. Listen, you might be able to contact Thom now. Yeah.
[00:31:10] Thom Michael Mulligan: Oh, you hey, reach out to me on Facebook.
[00:31:12] Thom Michael Mulligan: But here’s the thing. Okay, so I know both sides ’cause I’m a filmmaker too. I submit films to film festival because some people have a kind of a negative connotation about film festivals. Yes. But here’s the thing, it’s not just the festival itself. I was saying to people recently, I said, look, even if you don’t have a film in the festival or don’t know someone that has a film, go to the festival for a couple of days.
[00:31:36] Thom Michael Mulligan: Spend a day, Hey, buy a ticket, spend a day, see some films, talk to filmmakers, talk to directors, producers. Network. It’s a great networking venue, even if you don’t have a film, right? And if you do have a film and it gets in, great, submitted, I, my one project, actually, this movie Callous, it’s a feature film I produced in 2007.
[00:32:00] Thom Michael Mulligan: Based on a true story about child abuse and family dysfunction, the first 23 festivals we submitted to, we got turned down, okay? And we thought, my partner and I thought it’s a pretty hard movie it’s based, it’s a pretty hard edged movie, and I said maybe we don’t have it, maybe it’s not that good, and then we decided, you know what, we’re going to do one more round of submissions.
[00:32:19] Thom Michael Mulligan: We picked 15 festivals, and the very next festival, the first one we submitted to was the Riverside International Film Festival in California. Not only did we get in, but it won best picture over films that had name actors. So 23 “no’s”, and the next one was, yes, it’s in best picture.
[00:32:46] Patricia Leonard: You’re right. Your father was right about you. Perseverance. You continue to do that. Maybe Thom will even run a workshop about how to in Nashville, about how to go about entering your film idea. Actually, I just did. We just, you just did a
[00:33:05] Thom Michael Mulligan: workshop. Yeah. And the Tennessee film community had a thing last weekend before last in Knoxville at Pellissippi state.
[00:33:12] Thom Michael Mulligan: They had all kinds of speakers and I came and spoke on film festivals.
[00:33:16] Patricia Leonard: Okay. We got to get one of those in that wasn’t in Nashville.
[00:33:20] Thom Michael Mulligan: They’re planning one in Nashville coming up.
[00:33:22] Patricia Leonard: Oh, they are? Fantastic.
[00:33:24] Thom Michael Mulligan: The next one is going to be in Nashville. Yes. It’s going to be promoted.
[00:33:27] Patricia Leonard: Watch out for it because if Thom’s connected, he can help you.
[00:33:31] Patricia Leonard: He’s got the background. And I, we just had a film festival here in Nashville. Yes. And I had producer and a director, film producer and director. Katie Allman is her name. Yes. And when I met with her, the first time, when I first met her, we met at Panera’s. Okay. Within Women in Film and Television. And so she wanted to show me a film that she had.
[00:34:02] Patricia Leonard: So she had just joined. And so we went down to Panera and… She had a computer with her and a cell phone. And I said, so you’re going to show me your film. So we looked at her trailer on the computer.
[00:34:21] Patricia Leonard: Correct.
[00:34:21] Patricia Leonard: Okay. Then, she said, Patricia, I shot this all on my cell phone. The whole thing on my cell phone.
[00:34:31] Patricia Leonard: And she said, my friend and I created the background. We created every scene, all the things. I said, KD, I’m blown away. It was it a short film? Yes. But she’s gone on and done a lot of things and women in film sponsored her on one of them through a nonprofit because it helped women in film. She has gone on and now everybody knows her name now here in Nashville.
[00:35:03] Patricia Leonard: And not only here in Nashville, she goes on and she’s won film festivals. I couldn’t believe a little cell phone she shot it on. So there, go out and just do it. Just go try it.
[00:35:16] Thom Michael Mulligan: That’s right. We get films every year. We’ve already gotten a couple of films this year that were shot on cell phones. Now, some of them were written, one we got a couple years ago.
[00:35:25] Thom Michael Mulligan: It was an amazing film, beautifully done, acted everything. We find out in the end it was shot on three cell phones, but the people who did it had a lot of years in the industry. They had it planned out, mapped out, shot lists, they knew what they were doing. I, it was amazing. Sometimes they come in off cell phones and you can tell they’re not, they’re not there, but So people are shooting amazing stuff on cell, especially the iPhone.
[00:35:51] Thom Michael Mulligan: And
[00:35:51] Patricia Leonard: the whole thing about it for me is to get it up there and you, it may not be top quality as far as the the look of it. However, it may Say you’re a producer. I can never know that you’re a writer And this is a great subject so it may not I just did. TV shoot at a local thing with my high heels cabaret.
[00:36:20] Patricia Leonard: And I remember the person who directs that studio said to me, Patricia, don’t worry that it’s not perfect this first time, at least you stepped out. And it’ll get better each time. That’s right. These are the things that this is what Thom is confirming to all of you. If you have this desire and you’ve got hello self moments that say, I’m going to start it now, I’m taking that off of my someday shelf and start it.
[00:36:49] Patricia Leonard: Now, then right here is a resource. KD almonds, a resource, a kneecap. studios here in Nashville. A great starting resource. So there’s all it’s all over. Just go step out and persevere like Thomas been
[00:37:06] Thom Michael Mulligan: saying. Let me add to on callous. And so that’s the first movie ever produced. I didn’t produce a short film.
[00:37:15] Thom Michael Mulligan: I produced a feature film. Okay, now I would suggest Do a short film first, because I, this was back in 2007, okay, I met this guy, Joey Linai, he wrote the script based on his life story, about a very abusive, dysfunctional family, and it was very raw and real, and I thought, this is a story that should be told, because it could be helpful to people, even though it’s very hard.
[00:37:41] Thom Michael Mulligan: Anyway, long as it is. We decided we’re going to do it. We had no money. We went to investors. Investors said, yeah when you have a budget and you’re ready, come back to us. And it was almost a year and a half later, because we both kept getting booked in work. And finally, it’s okay, are we going to do this or not?
[00:37:57] Thom Michael Mulligan: Because we could wait another 10 years and we shook hands. Remember, we shook hands on it. And in front of it, we had lunch in Burbank and we’re standing on the marquee of a movie theater and shook hands and said, we’re going to do it. And I said, I never, I said, Joey, I want you to look up on that marquee, right?
[00:38:13] Thom Michael Mulligan: I’m going to tell you, we’re going to see Callis on a movie marquee. He was okay, whatever, right? Anyway, sure as shootin one of the festivals we got into was the Indie Fest USA at Downtown Disney. We got in and we show up for the screening and it was an AMC theater and on the marquee was one of the movies was callous.
[00:38:39] Thom Michael Mulligan: He stops. He goes, getting chills. I, okay. All right. When you say, I’ll believe you from now on, whatever you say. Okay. There it was. And it won best picture at that festival. Okay. And it out of, and again, beat out films with name talent in it. And it wound up winning, six, I think six or seven best picture awards at festivals after being turned down by 23 festivals initially.
[00:39:09] Thom Michael Mulligan: So now, was it artistically successful? Yes. Was it financially successful? No, never made a penny on it, even though it got on. 35 cable outlets in the US and Canada for two years. Okay, never made a penny on it. Artistically it, it was an amazing experience, right? I learned a lot and it gave me some cachet because now all of a sudden I’m a multi award winning movie producer, right?
[00:39:37] Thom Michael Mulligan: Big deal.
[00:39:38] Patricia Leonard: No, but that’s exactly, yeah.
[00:39:40] Thom Michael Mulligan: People started coming to me. I got this movie, but nobody has money. They come to you with a script. They go, Hey, I read some of them go, yeah, it’s really good. You have money now. When you get money, when you raise funds and I can help you because I’ve connected to a lot of talented people, the hardest thing doing this business raise is raise money and make money back.
[00:40:00] Thom Michael Mulligan: Those are the two hardest things to do. Once you raise the money. Now, how are you going to make the money back? Yes. Yes. Okay. Because I would say, hopefully I’m not out of hand here, but most of these indie films do not make money. Yes. You need to have at least one good name actor or actress or a name director, and not only that, but the right name, the ones that have, sorry, but this business is who has the most value to a distributor.
[00:40:26] Thom Michael Mulligan: I’m sure you know this, right?
[00:40:28] Patricia Leonard: It’s the same thing in business. In any kind of business. Yeah. Yeah. Yeah. You
[00:40:32] Thom Michael Mulligan: gotta, that’s part of it. And did Callis get me work? No, but it opened a lot of doors and to this day, it helps. Yeah. Yes. You know what I mean? That’s, from two, it released in 2009.
[00:40:46] Thom Michael Mulligan: I
[00:40:47] Patricia Leonard: think there are so many pearls of wisdom that you have given us today, Thom, the listeners about specifically the film industry, but not only that, just personal commitment is very important, and you have stressed that and. Another point you’ve stressed is following your heart and reaching out.
[00:41:12] Patricia Leonard: If you think you have no chance, go and see. You never know. Step up. You never know. Yeah, just go. No, it’s true. You don’t, go tell somebody your dream. I just was on a panel recently, or emceed a panel recently, and they were telling me what all they wanted to do with their, they were writers, book writers, and what they wanted to do, and I said, so what are you doing to get out there?
[00:41:39] Patricia Leonard: You just can’t sit in your living room and say Okay, I want this. I want that. You got to take a step toward it. And that’s what Thom has been stressing all day. And so I’d like to bring this to a close just because I think the things that you have shared are going to be some things for people to work on.
[00:42:02] Patricia Leonard: If. If you’re committed, if you’re not, then find another career or another journey that you feel more committed to. Because Thom has tried to tell you the good news and the bad news.
[00:42:17] Thom Michael Mulligan: Did you see Untouchables? Did you see the movie Untouchables? Yes. Okay. With Kevin Costner? Yes. Okay. And Sean Connery.
[00:42:24] Thom Michael Mulligan: When Sean Connery’s shot, and he’s dying in Kevin Costner’s arms, right? Yes. And they’re going after Al Capone, right? And there. And this, I use this moment and he says to Ke he’s dying and he says to Kevin Costner. What are you prepared to do that struck me as an actor as okay, what am I prepared to do as an actor?
[00:42:44] Thom Michael Mulligan: Like how hard am I going to work at it? I know it didn’t mean it in the moment, but it was like, what are you prepared to do to get take down Al Capone? What’s your commitment? Yes. I always think on that moment, what are you prepared to do? sitting in the house.
[00:43:00] Patricia Leonard: So that is a nice way to leave this. What are you prepared to do?
[00:43:07] Patricia Leonard: What are you audience? This is to you. What are you prepared to do to Make your dreams come true. So Thom, I’d like to tell leave the audience it. Would you be open to connecting with somebody if they wanted to connect? How can they connect with you? And if they can email,
[00:43:28] Thom Michael Mulligan: they can email me at Thomichaelmulligan.
[00:43:29] Thom Michael Mulligan: com. My act, my name, just like that, or, find me on Facebook. Send me an instant message. Yes. And also, I’d like to say this, too, about the Tennessee Film Community. Their goal of the Tennessee Film Community and Tony Caudill is to connect people, to create, collaborate, and make, do projects, okay? And the way to do that is come to these events, meet people, because things are happening.
[00:43:55] Thom Michael Mulligan: When you gather with people, a friend of mine in California used to say, Thommy, you never know who’s sitting to the right, not only who’s in front of you, you never know who’s sitting to the right or left of you. And it’s true. You might be sitting next to, Steven Spielberg. You don’t know. Go to these events.
[00:44:12] Thom Michael Mulligan: Come out to the events. There’s gonna be one in Nashville. Come out. Meet people. You know what I mean? Tell people what you do. Find out what they do. You never know what might happen. Anyway, I’ll leave it on that.
[00:44:22] Patricia Leonard: Take a cab. You never know. It might be Oliver Stone driving that cab.
[00:44:28] Thom Michael Mulligan: That is the
[00:44:29] Thom Michael Mulligan: most amazing thing.
[00:44:30] Thom Michael Mulligan: I’ll never forget that. He’s so chill. And he had won an Oscar. Yeah, express and didn’t say a word about it didn’t say one word
[00:44:38] Patricia Leonard: about it. Okay. We could talk forever and we just may do another one later on about another subject, maybe one of your films that are coming out or a workshop that you have coming up.
[00:44:51] Patricia Leonard: But for now, as always, I’d like to say this is Patricia Leonard, your podcast host for HelloSelf. Thank yoThomTom. For your insight, your ideas, your strategies, and to my audience, keep dreaming.
Thank you for joining Hello Self today, and may it offer insight and inspire you to stay on your runway to success. Like, share, and subscribe, and remember this, keep dreaming.

 

Tagged With: Actor, Hello Self Moments, Hello Self Podcast, New Hope Film Festival, Patricia Leonard, Patricia Leonard & Associates, producer, Thom Michael Mulligan, writer

Dale Hughes and Lindsey Hughes, Apotheos Coffee/ Every Day People Group

November 21, 2023 by John Ray

Business Beat
Business Beat
Dale Hughes and Lindsey Hughes, Apotheos Coffee/ Every Day People Group
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Apotheos

Frazier & Deeter’s Business Beat: Dale Hughes and Lindsey Hughes, Apotheos Coffee / Every Day People Group

Dale Hughes and Lindsey Hughes from Apotheos Coffee joined host Donna Beatty of Frazier & Deeter on this episode of Business Beat. They discussed how Apotheos Coffee started and the values and mission that drive their family-run business, Every Day People Group. Dale explained the unique roasting process that sets their coffee apart, emphasizing that they avoid over-roasting to ensure the best flavor. Dale and Lindsey discussed the origins of their partnership with Walmart, their first unit in Walmart’s Alpharetta store, and their plans for the expansion of units inside Walmart stores, beginning in the state of Georgia. They shared their goal of providing high-quality, craft coffee at a fair price that supports and brings people together.

Business Beat is presented by Alpharetta CPA firm Frazier & Deeter and is produced by the North Fulton studio of Business RadioX®

Apotheos Coffee & Apotheos Roastery

Apotheos Roastery began as a dream between community changemakers who set out to reinvent the Enlightenment-era coffeehouse and a coffee philosophy steeped in over thirty years of experience.

Their name is derived from “apotheosis,” a word that suggests elevating something to its most divine form. They chose it to remind themselves to elevate what they do and treat it as sacred. By approaching their roasted and cold-brew coffee with obsessive care, they infuse it with significance.

By continuing to be hands-on in their communities, Apotheos sheds light on the beauty of what can be achieved together. And by getting to know each person who drinks their roasts, they illuminate the connections between them all.

Through their craft, Apotheos aims to bring the artisan, the consumer, and the community together to share one experience: A nice cup of coffee.

Company website | Facebook | Instagram

Dale Hughes, CEO, and Lindsey Hughes, COO, Apotheos Roastery and Every Day People Group

Lindsey Hughes, COO, and Dale Hughes, CEO, Apotheos Roastery and Everyday People Group

Dale Hughes is CEO of Everyday People Group which includes the Apotheos Roastery. Lindsey Hughes is COO and General Counsel at Every Day People Group.

For the last decade, Dale Hughes has worked in his family businesses in Kennesaw, Ga., as they have developed historic properties, created live/work environments, and invested in community-based businesses focused on craft and people.

The family of companies that make up Every Day People Group equally play a part in fulfilling the Hughes’ vision of community and service, all while creating the highest quality craft products and environments and empowering the artisans, entrepreneurs, and dreamers behind them.

Website |Dale’s LinkedIn | Lindsey’s LinkedIn

Topics In this Interview:

  • 01:16 The Origin Story of Apotheos Coffee
  • 04:17 The Art and Craft of Coffee Blending
  • 05:14 The Philosophy of Everyday People Group
  • 09:25 The Dynamics of a Family Business
  • 16:26 The Journey to Partnering with Walmart
  • 20:33 The Future of Apotheos Coffee in Walmart
  • 24:52 Understanding the Importance of the Four Ps in Business
  • 25:14 The Role of Promotion and Community Engagement
  • 25:23 The Power of Reviews and Customer Satisfaction
  • 25:43 Adapting to Different Demographics and Cultures
  • 26:18 The Influence of Sam Walton and Walmart’s Roots
  • 26:51 The Journey of a Small Business with Walmart
  • 27:40 The Expansion of Stores and Locations
  • 32:10 The Importance of Freshness and Quality in Products
  • 36:00 The Creation and Variety of Sinful Syrups
  • 39:09 The Introduction of Friskets and Future Plans
  • 40:39 How to Connect and Find Apotheos Coffee

Frazier & Deeter

The Alpharetta office of Frazier & Deeter is home to a thriving CPA tax practice, a growing advisory practice and an Employee Benefit Plan Services group. CPAs and advisors in the Frazier & Deeter Alpharetta office serve clients across North Georgia and around the country with services such as personal tax planning, estate planning, business tax planning, business tax compliance, state and local tax planning, financial statement reviews, financial statement audits, employee benefit plan audits, internal audit outsourcing, cyber security, data privacy, SOX and other regulatory compliance, mergers, and acquisitions, and more. Alpharetta CPAs serve clients ranging from business owners and executives to large corporations.

Donna Beatty, Partner in Frazier & Deeter’s Tax Practice

As a Partner in Frazier & Deeter’s Tax Practice, Donna Beatty brings extensive experience in professional tax and accounting to the firm. Her expertise includes providing comprehensive tax planning, review, advisory and compliance services to closely held businesses, high net-worth individuals and professional services groups. She also has experience consulting with small businesses on financial software.

Donna has worked with clients in a variety of industries that include real estate, construction, manufacturing & distribution, retail, professional services, technology, entertainment and family-owned businesses. She specializes in helping law firms and real estate investment groups with complex tax matters. Her expansive industry knowledge allows Donna to provide background insight into an evolving market. She has successfully represented clients with the Internal Revenue Service in Washington, D.C.

Donna prides herself on her solid professional relationships with clients and thrives on learning and fulfilling her clients’ needs and expectations. Until 1994, she was a Principal at FD, before moving on to become a Partner at a small local accounting firm. Donna rejoined the firm in January 2010 to better serve the needs of her clients.

You can find Frazier & Deeter on social media:

LinkedIn | Facebook | Instagram

An episode archive of Frazier & Deeter’s Business Beat can be found here.

Tagged With: Apotheos Coffee, Apotheos Roastery, coffee roasters, coffee shop, Dale Hughes, Donna Beatty, Everyday People Group, Frazier & Deeter's Business Beat, Frazier and Deeter, Lindsey Hughes, Walmart

Elevating Your Brand with Professional Images, with Mo Lima, Mo Lima Photography

November 21, 2023 by John Ray

Mo Lima
North Fulton Business Radio
Elevating Your Brand with Professional Images, with Mo Lima, Mo Lima Photography
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Mo Lima

Elevating Your Brand with Professional Images, with Mo Lima, Mo Lima Photography (North Fulton Business Radio, Episode 718)

In this episode of North Fulton Business Radio, Mo Lima, the owner of Mo Lima Photography, joined host John Ray.  Mo shared her journey to professional photography, highlighting its value in personal branding and empowerment. She offered advice on obtaining professional headshots, the significance of body language, and shared her specialty in photographing women who are 40 and older. Mo also discussed Portrait Experience Magazine, her publication featuring women over 50 and their stories.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Mo Lima Photography

Whether you’re celebrating yourself or your family with legacy portraits or you need headshots and photography for your brand, Mo is here to walk you through each step—from deciding what to wear and how to be photographed, to how to display or get the best use from your final photos.

At the studio, you’ll get professional hair and makeup when requested, plus personal styling help and posing guidance or techniques. You’ll experience a relaxed, fun photo shoot in a safe space! Once your images have been edited and are ready, you’ll choose from a selection of the best photos to purchase, plus get helpful advice on photo choice and wall art.

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Mokwang (Mo) Lima, CPP, Owner, Mo Lima Photography

Mokwang (Mo) Lima, CPP, Owner, Mo Lima Photography

Mo Lima is a Certified Professional Photographer who, after nearly 20 years in digital marketing, reimagined a career for herself in photography. Mo owns Mo Lima Photography, a boutique portrait studio in Alpharetta that provides business headshots and portraits for individuals and families.

Her studio also offers hair styling and professional makeup artistry, plus session-design consultations, and provides fine-art prints, albums, and wall art.

She wholeheartedly believes that her job is to make clients comfortable during their photo session experience and to see them overjoyed with the outcome.

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Questions and Topics in this Interview:

  • 01:20 Introduction to Mo Lima Photography
  • 01:54 Mo’s Journey into Photography
  • 03:12 Transition from Corporate America to Photography
  • 04:31 Choosing the Right Photographer
  • 06:12 The Importance of Professional Certification
  • 08:01 Creating the Perfect Business Profile Image
  • 15:32 Empowering Women Over 50 Through Photography
  • 19:25 The Power of Body Language in Photos
  • 21:20 The Impact of Professional Photos on Personal Branding
  • 24:23 Closing Remarks and Contact Information

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

 

TRANSCRIPT

[00:00:00]  Live from the Business Radio X studio inside Renasant Bank, the bank that specializes in understanding you. It’s time for North Fulton Business Radio.
[00:00:20] John Ray: And hello again, everyone. Welcome to another edition of North Fulton Business Radio. I’m John Ray and folks, we are broadcasting from inside Renasant Bank in beautiful Alpharetta. And if you are looking for a bank that’s big enough to handle pretty much any need you can throw at them, but they’re small enough to do it without tagging you with that mega bank experience.
[00:00:42] John Ray: And if you’re at one of those banks, you know what I’m talking about. I think Renasant bank has found that magic combination of size, the size you need delivering their services in a personal way. I found that myself in terms of the clients that I work with in conjunction with Renasant. And I think you will find it too, if you give them a shot, so go to Renasant bank.
[00:01:04] John Ray: com, find one of their local offices and give them a call. I think you’ll be glad you did. Renasant bank, understanding you member FDIC, and now I want to welcome Mokwang Lima. Mo is with Mo Lima Photography. Mo,
[00:01:23] Mo Lima: welcome. Thank you. I’m so happy to be here.
[00:01:26] John Ray: I’m delighted you’re here. Let’s talk about you and how you’re serving folks at Mo Lima Photography.
[00:01:32] Mo Lima: Great. I am owner of a photography studio in downtown Alpharetta, and I serve folks with I do portrait photography for families, I do headshots, and I specialize in photographing women who are 40 and older.
[00:01:53] John Ray: Ooh, that’s interesting. I want to get, certainly want to get to that specialty, but let’s talk about, um, your journey and why photography, is this something that you got onto in an early age?
[00:02:05] Mo Lima: Actually, yes, it was. My mother bought me a professional camera in high school as a gift.
[00:02:12] John Ray: Really? Yes. Why did she do that? Did you show some, some skills and aptitude for that? Or did she just see that in you and maybe you didn’t see it yourself?
[00:02:22] Mo Lima: Actually, I think she saw it in me. And also, I went to school for art, so I was always a creative person.
[00:02:30] Mo Lima: And at that time I was doing watercolors and sculpture. And my mother thought it would be fun to try something new and I loved it. And I’ve always been the photographer of the family. I’ve never been in the photos, but I’ve always taken the photos.
[00:02:46] John Ray: Yeah, right. That, that’s what happens with the family photographer.
[00:02:51] John Ray: I think every family has one, right? Yes, I think so. Yeah. It’s usually mom. What, what made you narrow your focus down to you? You had this, all these artistic disciplines as part of your education. What caused you to narrow in on photography and make it your vocation? So
[00:03:12] Mo Lima: It is actually a second career for me.
[00:03:15] Mo Lima: Okay. I had worked in corporate America and marketing for most recently a fortune 100 company. And, I was looking at retirement, early retirement, and when I was offered that, I was like, I’ve got to do something with myself. I can’t just, sit around and why don’t I do something that I absolutely love because they say, if you’re doing what you love, you’re not working, right?
[00:03:40] Mo Lima: It’s right. Yeah. So that was something that I reached back into from my youth. And so I decided to become a certified photographer and do have a studio.
[00:03:58] John Ray: Oh, wow. And you’ve had your studio how long now?
[00:04:02] Mo Lima: I have been a professional photographer for five years now. And then actually six years.
[00:04:08] Mo Lima: And I have been at the current studio that I am as an independent studio for three years now.
[00:04:15] John Ray: Okay. Congratulations on that. Thank you. There, there are… There are a lot of photographers out there, right? Many. And there are a lot of, professionals and then there are a lot of amateurs, right?
[00:04:30] John Ray: Absolutely. How do, if I’m a consumer, how do I know, how do I know what
[00:04:38] John Ray: I’m getting?
[00:04:38] Mo Lima: Great question. I love that. Okay. Yes, there are so many photographers out there and, Everybody’s got to start from somewhere. I was once an amateur photographer, decided to make that my business.
[00:04:52] Mo Lima: And of course, a professional photographer makes at least 50 percent or more of their income from photography. That’s the difference between an amateur a lot of times and also experience and dedication to the craft. So as a certified professional photographer, I take classes. And I join organizations and I actually teach as well.
[00:05:16] Mo Lima: So that I can keep up to speed and understand all the nuances of running a business. Because it’s totally different from being an amateur photographer who maybe, doesn’t have 50 percent or more of their time spent in photography. But really the best way to choose a photographer And to think about photography is to look at the photographer’s work.
[00:05:45] Mo Lima: Every photographer should have a portfolio out there with what they do. So that consumers can make a wise choice. If you like what I’m showing you in my portfolio, I can replicate that for you. If you’re looking for a photographer and you’re not familiar with their work, they may not be able to give you what you’re looking for.
[00:06:06] John Ray: That makes a lot of sense. You said something, two things there that I find interesting. One is there, you can be certified. Yes. Talk about the
[00:06:18] John Ray: certifications.
[00:06:19] Mo Lima: Absolutely. So through the photographer professional photographers association of America, you can take an exam and prove that you are a professional through your work.
[00:06:31] Mo Lima: And there are about. I think 35 of us in all of the Atlanta metro Atlanta area who are certified professional and it’s not an easy test. I’ll tell you that. There are only 35. That is correct. Out of the thousands and
[00:06:46] Mo Lima: thousands.
[00:06:46] John Ray: In a metropolitan area of what, 7 million or whatever it is right now.
[00:06:50] John Ray: Yeah. Wow.
[00:06:51] Mo Lima: Yeah, so I’m in an elite group,
[00:06:54] John Ray: aren’t you though? You’re in thin air. Good for you.
[00:06:59] John Ray: Congratulations on this.
[00:07:00] Mo Lima: Thank you. And I love it. I love learning details about everything I do. And, you have to know the physics of light to really be good at photography because photography is all about light.
[00:07:15] Mo Lima: In fact, the word. Photo means light, right?
[00:07:20] John Ray: You
[00:07:20] John Ray: say that like I knew, but… Thank you. Thank you for assuming that. But, no, I didn’t know that. But thank you, Bo. You’re so kind. That’s see, there you go. I learn something every day. That’s why I do this show. So you… tHat’s very, I find that fascinating.
[00:07:40] John Ray: But but one other thing you said there is you talked about the um, you get 50 percent or more of your earnings through professional photography. And that’s a dividing line.
[00:07:51] Mo Lima: That’s a standard
[00:07:52] Mo Lima: for
[00:07:52] Mo Lima: any profession.
[00:07:53] John Ray: That’s a standard. Oh, okay. In photography, anywhere, anywhere. Okay. Okay. That’s.
[00:08:00] John Ray: That’s good. I love that. Okay, let’s get into the details here of or more details of, as I’m thinking about getting my headshot my a business profile image, what should I be thinking about? Let’s talk about business profile images. What do, what, what do professionals need to know?
[00:08:18] Mo Lima: That’s a great question. Truly the bottom line is that images that. Portray you as a professional, make you money and that is one of the reasons you want to have a professional photograph that makes you look like a professional and shows that you give value in what you do as a professional. You want an image that shows that you have a connection.
[00:08:48] Mo Lima: And authority and a lot of that I do with posing and lighting and just the lens choice that I use. Don’t let me get too geeky about it, but um, your images communicate your brand. And so it’s really important that you give care. And to show that you are a professional if you look sloppy and you’re a photo people will think that’s what they’re gonna get from you and that you are sloppy and I tell people a lot of times to, make sure that they’re dressed appropriately and I know these days it’s a little more casual than it had been in the past, which is fine, but also to make sure that those profile images are focused on you.
[00:09:34] Mo Lima: Not your background, what’s behind you, the green field that’s behind, that’s not important not necessarily even all that you’re wearing. You want to wear a simple outfits with no pattern, no logos unless it’s your business kind of thing. So those are some tips.
[00:09:54] John Ray: tHose are good tips.
[00:09:55] John Ray: How often should you refresh your image?
[00:09:58] Mo Lima: So that’s a question I get a lot. This industry standard is two years, believe it or not. But I say that if you have a significant change, whether it’s, it could be weight loss, it could be you’ve changed your hair, you’ve grown a beard, or you, have new glasses, it’s time for a new headshot.
[00:10:22] Mo Lima: People need to recognize you when they see you.
[00:10:25] John Ray: What about if I’m going gray? I don’t you want me to show more gray,
[00:10:29] Mo Lima: huh? Oh, yeah. Don’t fool people. I
[00:10:31] John Ray: don’t know anybody like that, but I
[00:10:36] John Ray: Yeah, My wife would say different
[00:10:40] Mo Lima: That’s too funny. You definitely don’t want people to be surprised when they meet you. Yeah, that’s not a good feeling.
[00:10:45] John Ray: Right Whoa Yeah for sure. But so every two years, unless there’s a big change.
[00:10:52] Mo Lima: Yeah I would say three years. I would even get
[00:10:54] John Ray: three years.
[00:10:56] John Ray: Okay. Okay. And what I guess it depends on the business but what are the, some of the factors that you think about as you think about somebody comes to you and says, I want a new headshot or I want a new portfolio, whatever they’re looking for. What are some of the questions you’re going to ask them, maybe is the way to say it that help you determined, determine what you’re going to offer them or recommend to them.
[00:11:27] Mo Lima: So it depends on exactly what they’re looking for. If it’s a simple headshot for LinkedIn we go over wardrobe. They can bring, a couple outfits and, I’ll help them choose what to wear. I find out exactly. else they might want to use a simple headshot, whether it’s for, work, maybe it’s for a website.
[00:11:47] Mo Lima: If they need something a little more extensive let’s say they need something for brochures or they want something for their book jacket. I do offer a more. exTensive type of photography session where I first do an interview with them and I considered that my design consultation where we talk about their brand colors, what’s significant for them and how they want to be seen by their.
[00:12:14] Mo Lima: audience and we talk about words that people would use when looking for them because I do add that to the image file so that people can find it on search. And that helps a lot. It brings it closer to the top of search results when you’ve got The correct metadata behind it. And so there’s a lot of factors that we consider first before their actual photo session.
[00:12:38] Mo Lima: So I know exactly the type of lighting we’re using, the type of background. And also the posing that I’m going to use. Are they an author? Maybe they want to look a little more confident and, you knowledged, or are they an athlete? I want to do something, maybe a little more dramatic for them with some dramatic lighting.
[00:12:58] Mo Lima: Those are the things that I go through with every client that comes in who wants those business images.
[00:13:06] John Ray: Okay, so how do I prepare? How do I, and specifically, how do I get rid of my nerves?
[00:13:15] Mo Lima: Good question. Good question.
[00:13:17] John Ray: Because I’m going to be nervous.
[00:13:18] Mo Lima: Oh, absolutely. Everybody is.
[00:13:20] Mo Lima: Everybody’s nervous. Everybody’s nervous. And if you’re not, then you’re probably used to being photographed a lot, but most people are nervous. And with those folks, just getting to know them, first of all, at that design consultation helps a lot. Because it’s important to have a good rapport with your photographer.
[00:13:36] Mo Lima: anD then during the session before that, we just plan everything out so they feel confident. I do give them instructions before they come in for this session. And what’s funny that people laugh about is that I tell them to practice posing in front of the mirror. Oh, really? Yes. So
[00:13:56] John Ray: before they even come in.
[00:13:56] John Ray: I wonder how many people really
[00:13:57] Mo Lima: do that. Not as many as I’d like. But it really makes a difference and I can tell when people have done it.
[00:14:04] John Ray: You can?
[00:14:04] Mo Lima: Oh, yes.
[00:14:06] John Ray: Say more about that. How can you tell?
[00:14:08] Mo Lima: Yes, because they feel a little more confident. They know their smile. A lot of times when people have not had.
[00:14:16] Mo Lima: They’re photos done in a long time. They’re not used to looking at themselves. They look past themselves in the mirror when they’re getting ready in the morning or whatever. But when you’re forced to really see how you look, you become a little more confident with that look. You’re not expecting to see the 20 year old John in the mirror.
[00:14:36] Mo Lima: Don’t worry, I don’t ever see that,
[00:14:40] Mo Lima: but some people don’t see themselves past a certain age, which is really interesting to me, right? So I think they feel more confident once they’ve gotten used to looking at themselves in the mirror and really seeing themselves and seeing which angles. They like the best.
[00:14:54] Mo Lima: I can tell them what I think looks good. But it’s also helpful if they have an idea of the smile that they make that they like.
[00:15:02] John Ray: Because that’s muscle memory.
[00:15:04] Mo Lima: It
[00:15:04] Mo Lima: is.
[00:15:05] Mo Lima: Agreed. Yes.
[00:15:06] John Ray: Okay. Okay. I was guessing on that and I got it right. So
[00:15:10] John Ray: good. Okay. Some people are so natural, right? Because they know already sure that look
[00:15:16] John Ray: interesting.
[00:15:17] John Ray: Very interesting. We’re speaking with Mo Lima. Mo is with Mo Lima Photography. Mo, you have got this you mentioned your, the kinds of photography you do. And you mentioned a certain specialty and that’s women over 50,
[00:15:36] Mo Lima: yes, over 40 and over 50,
[00:15:37] John Ray: over 40 and over 50. Okay. So why? Why that specialty?
[00:15:41] Mo Lima: I do offer hair and makeup at the studio. I love the feeling that women have after a little bit of a makeover. I feel a lot of times, because I can relate to them, that women over a certain age in our society can be. Overlooked. And ignored. Yeah, to be honest. Yeah. And I love to serve.
[00:16:07] Mo Lima: I love to make people feel good and feel good about themselves. And also, I tend to love seeing the beauty in people, male or female. Especially women, because I think it’s so important for women our age to feel good. We give so much to our families a lot of times, or taking care of sickly or elderly family members, and ignoring ourselves and our own needs and feeling special.
[00:16:35] Mo Lima: This is something I like to give to clients. Yeah,
[00:16:39] John Ray: I love that. You’ve got some And I I think the word we were talking about this before we came on the air, I think the word that you like to use is empowerment. Yes. So say more on that. Expand
[00:16:54] Mo Lima: on that, please. Sure. Thank you. I do feel that by connecting with yourself, understanding who you are and recognizing that and seeing how someone else might see you in their eyes.
[00:17:11] Mo Lima: can give you a feeling of empowerment, can help you understand your own value. Seeing yourself looking beautiful in a photo can give you that feeling. Having family members comment on how gorgeous mom is or how grandma looks beautiful in this picture can really make you feel great about yourself and that’s so important.
[00:17:34] Mo Lima: Feeling bad about yourself can be so debilitating, um, and I do encourage some of my women clients who purchase photos cause I do offer also wall art is to purchase a photo of themselves. And put it in front of where they get dressed in the morning to see themselves and remember themselves as this gorgeous woman that they were on this day and keep it up.
[00:18:00] John Ray: That’s great advice. That’s great advice. So you have a magazine. Yes. Let’s talk
[00:18:10] Mo Lima: about that. Yeah. So for my clients 40 and over, and also I have another magazine for my clients, 50 and older. I I’m actually having I hold a campaign for each of that, those groups and feature them in the magazine with their portraits and a little bit about their story.
[00:18:29] Mo Lima: And this is a keepsake for them and it just is something that. That they can have for themselves or that they share with their family members and it’s just beautiful and the women sometimes meet each other and they know who they are and they can share stories. There are so many similar stories in the magazine that I produce called Portrait Experience Magazine.
[00:18:57] John Ray: That’s wonderful. And any How often does that how often do those magazines come out? Do you have any?
[00:19:05] Mo Lima: Approximately annually.
[00:19:06] John Ray: Okay. Okay. Got it. Got it Okay, very interesting. So Just a couple more questions about the session itself. So one of the things that you Point out that it’s really important is just the body language Yes.
[00:19:25] John Ray: That someone that’s posing they throw off, right? Tell us about what your thoughts are on that.
[00:19:31] Mo Lima: Yeah, and I think it’s really much needed information because Body language is one of the highest ranking pages on my site. I don’t really understand. Oh, really? But yeah, I get a lot of hits on my content about body language because it is important to have the correct body language in your photos so that you’re giving the correct information about yourself or what you, how you want to portray yourself.
[00:19:58] Mo Lima: Also, the body language for couples. is important and I do consider myself an expert at posing people and making sure that they have the correct body language and showing the most beautiful, features and angles and that. Enhances the story for each of the photos. You can have totally different body language in the same session, and it’s a totally different story about that person, depending on what they’re wearing, or, what the the lighting is.
[00:20:31] Mo Lima: But posing to me and body language is important in that empowerment as well, in making you feel good. About yourself. And I do train people to use the right body language going forward in their photos. I like to give tips.
[00:20:48] John Ray: Yeah that’s wonderful. What you’re doing really for people, whether it’s women over 50 or some old dude like me is you’re really giving people a refresh of their own sense of themselves, right?
[00:21:05] John Ray: And that is really, truly invaluable in terms of what people do with that. Let’s get to that. Let’s talk about maybe a success story or two that helped illustrate the great work you
[00:21:19] Mo Lima: do. Yeah. A client of mine Kevin had he was one that really didn’t have a lot of great profile images of himself.
[00:21:29] Mo Lima: And whenever people were looking for something, they go to Facebook and find, a photo of him at a bar or whatever, like the wrong message. Yeah. Yeah. And we put together a series of photos based on how he wanted people to see him. I interviewed him about who he admired, who in business inspires him, and just taking some of that energy.
[00:21:55] Mo Lima: reinforce his own brand and his own images so that he had enough great images for its website, for his press kit and for marketing material that he used. And He said he would never again take his image for granted after that because it impacted everything that he had out there and he got so many compliments on the new photos and he got lots of business as well.
[00:22:24] Mo Lima: Because he portrayed himself as a professional now and people could really appreciate that.
[00:22:30] John Ray: That’s awesome. Any other.
[00:22:32] Mo Lima: that. I do have plenty of stories.
[00:22:37] John Ray: How about for a woman
[00:22:38] Mo Lima: over 50? Yeah. So yes. I have had many emotions in my studio when people are, Women are getting their photos.
[00:22:50] Mo Lima: First we do hair and makeup and they get to see a little bit of the transformation, a piece at a time. They get to choose from studio wardrobe, or I also do a thing that I call fabric wrapping or fabric draping, where. If you know you don’t have a dress that you’re happy with, I can create one on set with the fabrics that I have.
[00:23:10] Mo Lima: I have sewn strips of fabric or used organza to create something unique for anybody, any woman that wants to have something unique. I love seeing that transformation and several and during the photo session give them a little sneak peek so they can see. What this progress is like, what it looks like.
[00:23:31] Mo Lima: And then when they come back to see their photos I’ve had several women really comment on how different they feel afterwards. And this has happened multiple times. It’s not just one story but as a synopsis, it’s just I’ve had women cry in the studio. I keep tissue at my desk because they’re so emotional about how they see themselves and how I’ve seen them.
[00:23:58] Mo Lima: Sure. They’re seeing themselves through my eyes and I like to follow sometimes fine art photos I’m sorry, portraits and artwork to go back to my artistic beginnings and old masters paintings and replicate that for some of the women and they see themselves in these beautiful portraits and it’s amazing.
[00:24:18] John Ray: Yeah. And that’s, wow, that’s wonderful. What great work you’re doing Mo. This has been great. And I can’t imagine that there aren’t some folks out there that at this point want to know where they can get in touch. So let’s tell them how they can do that.
[00:24:33] Mo Lima: Absolutely. My Instagram, where I have a lot of my portfolio, I am at Mo Lima photo.
[00:24:42] Mo Lima: So it’s M O L I M A P H O T O. And then on Facebook, it’s Mo Lima photography. And my website is molimaphotography. com and you can get all of my telephone numbers and email there and contact me and get a free consultation if you want.
[00:25:05] John Ray: Mo, this has been fascinating, and I’m just delightful and I’m delighted you could come in and we could celebrate the work you do, shine a light on it, pardon the pun, on the great work that you do.
[00:25:19] John Ray: So thank you for that and keep it up.
[00:25:21] Mo Lima: Thank you so much. This has been such a joy. Yeah. Thank you. Thank you, John.
[00:25:28] John Ray: Folks, just a quick reminder. If you would be ashamed to have a picture taken of your bookkeeping system. And if you know what I mean, if you’ve got one of those boxes that’s full of receipts and it’s all scattered all over the place, or you’re, you’ve got administrative tasks that are piled high that you can’t get to.
[00:25:49] John Ray: And all those things are destroying the joy in your business, admit it. That’s what’s happening. I’ve got a solution for you. The people at Office Angels, that whole team of angels that fly in and get that work done for you, and then they fly out and they do it on an ongoing or as needed basis. I know the work they do myself personally, because they do it for me and my business.
[00:26:13] John Ray: And I couldn’t do it without them. Give them a call. If you’re shy, you can go to officeangels. us and learn a little bit more, but I just encourage you to give them a call and let them know I sent you their number is 6 7 8 5 2 8 0 5 0 0. And you will be glad you did because again, you will get the joy back in your business by using them and a quick reminder.
[00:26:41] John Ray: For those that listen to the show that are waiting. Yes, I’ve got a book coming out here in about a month. As we record this show mid November. So mid December my book is called The Generosity Mindset for Business Success. Raise Your Confidence, Your Value, and Your Prices that will be out.
[00:27:00] John Ray: If you want to know more, you want updates on when the book is released, go to the generosity mindset. com to learn more and to. Sign up for updates there and just a big thank you to you. Our listeners you are fantastic. You continue to share our social media posts like us. And then what you’ve done here that I’ve seen quite a few times is you share the show with others.
[00:27:30] John Ray: That may need the services of those who are on the show. And that’s such a general act of generosity. Thank you for doing that. And please continue to do that because you help us help the guest on this show and business leaders like Mo who deserve that spotlight, and then it helps us fulfill our mission to be the voice of business in the North Fulton region.
[00:27:54] John Ray: So for my guest Mo Lima. I’m John Ray, join us next time here on North Fulton Business Radio.

 

Tagged With: family portraits, headshots, John Ray, Mo Lima, Mo Lima Photography, Mokwang Lima, North Fulton Business Radio, Office Angels, photo session, Portait Experience Magazine, portraits, professional photographer, renasant bank

Kris Cugnon, Professional Offline Matchmaker, Dating Coach, and Wing Woman

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Kris Cugnon
North Fulton Business Radio
Kris Cugnon, Professional Offline Matchmaker, Dating Coach, and Wing Woman
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Kris Cugnon

Kris Cugnon, Professional Offline Matchmaker, Dating Coach, and Wing Woman (North Fulton Business Radio, Episode 718)

Kris Cugnon is a professional offline matchmaker who believes in creating personal connections and reversing the impersonal effects of dating apps. Kris offers a range of services, from matchmaking to date coaching and even becoming a “wing woman.” She and host John Ray delved into Kris’s approach to helping clients find their forever person, which includes an in-depth understanding of the client, their personality, interests, and what they seek in a partner. Kris also discussed how she guides her clients through the dating process, the importance of setting realistic expectations, shared advice on dating during the holidays, navigating the initial stages of a new relationship with transparency and authenticity, and more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Kris Cugnon, Professional Offline Matchmaker, Dating Coach, and Wing Woman

Kris Cugnon, Professional Offline Matchmaker, Dating Coach, and Wing Woman

People say Kris never meets a stranger. She is passionate about the process of truly getting to know people and discovering the factors that aid in Matchmaking.

With over 25 fulfilling years in Business Development and Program Management, she has helped launch, market, and connect people with products and services nationwide.  She utilizes these same skills, and intuition, to seek out amazing singles and facilitate meaningful introductions and date coaching.

Kris is a fierce networker with the heart of an altruist. Her goal is connecting people with their “forever human”.

In her spare time, she and her husband support numerous Veteran initiatives. They enjoy traveling, music, and culture-seeking at every opportunity.

Website | LinkedIn | Instagram

Questions and Topics in this Interview:

  • 01:12 Welcoming Guest: Kris Cugnon, Professional Offline Matchmaker
  • 01:39 Understanding Kris’s Journey and Passion for Matchmaking
  • 03:58 The Problem with Online Dating Apps
  • 07:12 The Offline Matchmaking Process
  • 09:02 Understanding and Managing Dating Expectations
  • 11:33 The Importance of Authenticity in Dating
  • 18:38 Navigating Dating During Holidays
  • 23:56 Success Stories and Final Thoughts
  • 25:13 Conclusion and Contact Information

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

 

TRANSCRIPT

[00:00:00] Live from the Business Radio X studio inside Renasant Bank, the bank that specializes in understanding you. It’s time for North Fulton Business Radio.
[00:00:19] John Ray: And hello again, everyone. Welcome to another edition of North Fulton Business Radio. I’m John Ray and folks, we are broadcasting from inside Renasant Bank in beautiful Alpharetta. And if you’re tired of getting tattooed by your big bank, your big mega bank out there, and you know what I mean by that computer generated voices, and you can’t find a live person if your life depended on it I’ve got a suggestion.
[00:00:46] John Ray: Go to Renasant Bank. They’re big enough to handle pretty much any need you can throw at them, but they’re small enough to deliver those services in a personal way, and I know this myself from my dealings with them. So go to renasantbank.com, find one of their local offices, some 200 around the southeast, and give them a call.
[00:01:05] John Ray: I think you’ll be glad you did. Renasant Bank, understanding you. FDIC. And now I want to welcome Kris Cugnon. Kris is a professional offline matchmaker. Kris, welcome.
[00:01:19] Kris Cugnon: Thank you so much. Excited to be here.
[00:01:21] John Ray: I’m excited to have you here. That’s not the word I think people would have expected is offline, right? They were expecting online.
[00:01:30] John Ray: So let’s. Let’s get into this quickly. Talk a little bit about you and how you’re serving folks out there.
[00:01:35] Kris Cugnon: Excellent. Thank you so much. Sure. Absolute pleasure to be here with you today. So I am a, I’m a fierce connector. I’ve had a long career in business development, project management. So I’ve taken those skills and my passion for connecting people and helping them find their forever person. Wow.
[00:01:57] John Ray: So you were in the business world for a long time.
[00:01:59] Kris Cugnon: Long time, yes. And I actually dabbled in this just for fun as doing matchmaking singles events back when I was single and looking. But I’ve come full circle now and made it my full time focus.
[00:02:11] John Ray: That’s wonderful. That’s wonderful. Talk about why you developed this passion for matchmaking.
[00:02:19] Kris Cugnon: I actually woke up this morning thinking about this because I do have a funny story. Okay.
[00:02:24] John Ray: We love funny stories.
[00:02:26] Kris Cugnon: When I was five years old, I’m the oldest of three. The oldest tend to, be a little more take charge sometimes.
[00:02:33] Kris Cugnon: I was five. My parents were at the hospital having my little brother. And they left me with one of their best friends, a very kind woman, lifelong friend. And it was supposed to be nap time, but I got up, took a piece of paper and a pencil, and proceeded down the street asking for people’s names and phone numbers.
[00:02:53] Kris Cugnon: I don’t know what I was going to do with it, but I knew that I needed that information to do it. to launch myself into some kind of business. I actually got to really, can you imagine how terrified this poor woman, but I realized, and I look back on that and just laugh about it. Now I’ve, Talked about it so many times, but it’s the marker of who I am.
[00:03:16] Kris Cugnon: I am a connector and I’m so passionate about getting to know people on a really deep level. And my husband says I never meet a stranger and it’s, it is the truth. I take it very seriously. That’s just who you are. It
[00:03:29] John Ray: is indeed. But why, there are a lot of ways you could apply that talent and that that you have, why matchmaking?
[00:03:38] Kris Cugnon: So many people are just, there’s so many amazing people out there and they just haven’t found their person yet. And a lot of people are stuck right now, wondering what in the world to do, especially if they’ve been in a long relationship and they’re just getting back out there or they just haven’t found their person yet and.
[00:03:58] Kris Cugnon: Unfortunately the dating apps, we can talk about that later if you’d like, but they have, they’ve really done a disservice to our society. I feel like they have completely changed the face of dating. I think they were created by men, maybe just for and then everybody was forced to use them.
[00:04:17] Kris Cugnon: Everybody was forced to use them. And it’s created more problems than good. I want to be the alternative to that. We’re getting back to good old fashioned matchmaking in person conversation and networking. Yeah,
[00:04:30] John Ray: That’s good stuff. I would imagine that most of the clients that you work with have tried the online Experience.
[00:04:37] John Ray: Absolutely. And they’ve got horror stories.
[00:04:40] Kris Cugnon: There’s so many. I actually heard one yesterday at the North Fulton Chamber of Commerce. Okay. Tell us. He was finally, and they say that it takes a hundred swipes in a dating app to actually get on an actual date with an actual person. And you still don’t know who that person is.
[00:04:59] Kris Cugnon: And so yesterday, I heard yet another story. He found somebody fairly interested. They had a meeting at the bar, I think, seven o’clock. They’re supposed to meet at the bar. And he’s looking all around, could not find her. So he called her on the phone. And the woman right beside him answered the phone and he’s you don’t look anything like your pictures.
[00:05:20] Kris Cugnon: Yep. What’s with that? She’s oh I wasn’t getting much attention with my own pictures. So she And it was a completely different person. And she said I didn’t think I’d you know get to you if I just Shared my actual, so of course that the date’s over quickly and . Yeah. He was catfished once again.
[00:05:38] Kris Cugnon: So
[00:05:39] John Ray: is that what you call that? .
[00:05:40] Kris Cugnon: . They either make up their own profile or use other people’s pictures.
[00:05:43] John Ray: But you call that catfishing.
[00:05:44] Kris Cugnon: It’s called catfishing. They are, oh, there’s, it’s very deceitful.
[00:05:47] John Ray: It happens
[00:05:47] John Ray: so much. There’s a term for it. . Yeah. Yeah. That. And it’s I think people know this by now dealing in the recesses of the internet is you can be anybody you want to be,
[00:05:59] John Ray: right?
[00:06:00] Kris Cugnon: Yeah. That’s the scary part. That’s the problem. That is a big, huge problem. Absolutely.
[00:06:04] John Ray: I’m just curious about this. I’m sure, the stats on this is that how successful are those dating apps really? If we were new, knew the real numbers. Nobody would ever go on them.
[00:06:15] John Ray: Exactly.
[00:06:16] John Ray: Do you know, do you have, can you get beyond all their veneer and marketing who he and tell us what the real numbers or do you know,
[00:06:23] Kris Cugnon: well, there, there are some, and actually there was recently some research that just came out. One in three dating app users say they left the relationship because it felt toxic.
[00:06:34] Kris Cugnon: And then yeah. And then, of course, there’s, it’s just a dangerous psychological space. But you get unsolicited pictures, unsolicited people trying to contact you just in a general inappropriateness. And 52 percent of people are urgently swiping through these matches. And you just have to take a step back and say, how could you possibly find your soulmate by just glancing at a picture for two seconds?
[00:07:02] Kris Cugnon: Yeah, really. Yeah. So there, there are plenty of stats about that, but yeah.
[00:07:10] John Ray: So you. So let’s talk about how it happens with you and that process. So you’re there to help folks decompress from that experience, right? Yes. And and reconnect with as you say, some good old fashioned, just face to face, uh, meeting and talking and getting to know someone.
[00:07:31] John Ray: Yes. That’s intimidating. It’s intimidating for all of us in a way, right? Even the most extroverted sometimes. So talk about how you work with someone on on at the beginning.
[00:07:41] Kris Cugnon: We typically meet in person if possible. If not. Online video chat can suffice, but yeah, we get to know you on a deeper level, really get to know you and what you’re looking for.
[00:07:53] Kris Cugnon: And then we take it from there. We do matchmaking, but also date coaching is a big piece of what we do. Just really helping people narrow their list. If they have a very lengthy list of expectations and something they’re looking for, we help. Rope that in. And then some people don’t have a list at all because they’re completely confused or whatever their past experience has been.
[00:08:17] Kris Cugnon: They don’t know where to start or what the expectations should be. So through that conversation, we help them, guide that, guide the search. And then we can be a friend through the whole process and even provide that consultation, date coaching and I can even be a wing woman on the side to help actually have practicum experience out in public.
[00:08:36] Kris Cugnon: I can support, yeah, folks for all those needs.
[00:08:39] John Ray: I want to hear more about that. Kris Cugnon is with us folks, and Kris is a professional offline matchmaker. Kris.
[00:08:50] John Ray: People are different, right? And you just described it that some people have a lot more expectations than they ought to have. And some people just have no idea what they’re getting into. So what do you have a series of questions you take people through? Or how do you really get into knowing Who someone is right?
[00:09:14] John Ray: And so that you can help better service them in terms of matching them up
[00:09:20] John Ray: properly.
[00:09:20] Kris Cugnon: That’s a great question. I would look at it like I have maybe a flight was just delayed and I’m sitting beside somebody at the airport and she just Start to find out what their hobbies, their interests are, their career education, background and their past dating history.
[00:09:37] Kris Cugnon: What does that look like? And then eventually the conversation comes around to, and the main focus of finding your forever person is how you want to feel. And you can look at it five years down the line. How do I want to feel? When I am loved and I want to give love, what does that look like for me?
[00:09:59] Kris Cugnon: And it gets beyond physical descriptions and other things like that. So it gets really to the heart of what matters.
[00:10:05] John Ray: Do you work with women, men,
[00:10:08] John Ray: both? Both. Yep. Both. And all ages. Okay. Ages, all ages.
[00:10:15] John Ray: So what do you see are the differences in men versus women that you work with?
[00:10:22] Kris Cugnon: Women are quick to seek guidance. I think we naturally. Packed together and maybe you’re a little more social and conversational about that when we’re looking for a match men tend to not be as, as, I guess assertive with looking for that help but an equal number of men are absolutely amazing and fantastic and deserve that great match as well.
[00:10:49] Kris Cugnon: So I know they’re there but drumming them up, it takes a little more, a little extra push but I want people to feel completely comfortable. Like I’m a friend in this process. And that’s what we do. We’re friends through the whole thing and we get to know you and. And set out and find that good match for you and set you on your
[00:11:06] Kris Cugnon: way.
[00:11:06] John Ray: Okay
[00:11:07] John Ray: so we’ve had our discovery sessions, shall we say, where you get to know someone. So what about the, what they’re looking for? Do you help people clarify that? Do you sometimes find that you help people discover what things that they’re looking for they didn’t, they really didn’t know?
[00:11:32] Kris Cugnon: And sometimes just the reverse of that. Somebody has in their mind, since they’re, Whatever, a teenager, a physical description of what they’re looking for. I heard recently someone who’s looking for very good eyebrows and or a good jawline or this, that, and the other. You’re not marrying their eyebrows or their hair or their, these physical descriptors that at the end of the day, it just, it’s not an attraction, of course, that’s a good thing, but but you’re going for that feeling, like I said so yeah, absolutely, I’m, I help have those discussions and get to the root of really what’s important.
[00:12:10] Kris Cugnon: So you, I can imagine you have to have some conversations that are. Pretty Frank it’s yes, because people have expectations that are unrealistic.
[00:12:24] Kris Cugnon: Yeah, exactly. I actually just recently, there was a gentleman that had a five page list of what
[00:12:32] John Ray: I was going to ask you about that. I could imagine you get some really.
[00:12:38] John Ray: Difficult situation. So let’s just put it like that, right? Whereas people have so many expectations that they’re looking for a unicorn.
[00:12:45] Kris Cugnon: Exactly. Absolutely. And it’s, there’s a lot of reasons for that. Some people are um, I don’t want to say self promoting, but maybe that’s the word there.
[00:12:56] John Ray: Oh, come on.
[00:12:56] John Ray: I’m shocked to hear there are people like that,
[00:12:59] Kris Cugnon: and then perfectionism that’s an, and then maybe things that they, a mantra that maybe a parent has planted in their head that they have to have this person with a certain career or this certain status or certain look and, or they have to have.
[00:13:12] Kris Cugnon: Wearing or be super trendy or whatever the those hang ups are. We people have them for different reasons. Certainly past experiences, personal values priorities, cultural differences. Those all come into play when they’re Creating their list. But yeah, ideally it needs to be roped in just a notch, typically.
[00:13:34] John Ray:
[00:13:34] John Ray: Yeah, I can see how you have to have a, frank discussion once in a while with people, but so okay, so you’ve had this, you’ve had this this time together. Is that one session, several sessions or however long
[00:13:49] Kris Cugnon: it takes one session, a couple hours. Okay, cool.
[00:13:53] John Ray: And so what happens then?
[00:13:56] Kris Cugnon: Then we decide what the course of action is. So some people, date coaching and couple sessions just to talk that out, get them on track and find some, really new exciting, fun things to do around town, ways to network, that kind of thing. So it could be consultation route.
[00:14:12] Kris Cugnon: But if somebody wants help typically. There’s certain people, busy professionals, people who are very serious about finding that person quickly they can hire us to do actual matchmaking and then we set out to find those matches. We actually set the dates. So all that’s super easy.
[00:14:32] Kris Cugnon: You just meet at typically a restaurant or somewhere. at a certain time and you know who to ask for and then take the conversation from there.
[00:14:40] John Ray: So you bring, you can do it two ways and maybe more. You can actually bring the candidates. Is that the right word? Yeah, clients. Okay, the clients. You can bring your you can bring your client potential matches.
[00:14:57] John Ray: Or you can help them understand what the dating game looks like these days and launch them off into the world. Exactly. Okay. Exactly. Okay, got it. So what, give some advice on what the first few dates. What do you think the first dates ought to look like?
[00:15:16] Kris Cugnon: They should be fun. They should be fun.
[00:15:19] John Ray: That always helps, right?
[00:15:20] Kris Cugnon: Absolutely, and just usually I suggest only about an hour. No pressure. You’re just going to meet a new friend. It doesn’t have to be intimate. No expectations, especially those first one, two, three, four dates. Keep it high level. Just super fun. What you’re doing during this time is…
[00:15:40] Kris Cugnon: Setting up the rules for the dance. So you’re seeing how the two of you interact, are they on time, responsive, respectful are they interesting? And so you’re just noticing their character, the vibe and that kind of thing. It’s, and it. I say too, it’s very important that perhaps the person you’re with may not be your match.
[00:16:01] Kris Cugnon: If this is just a date that you found, but they might know someone who would lead you to their match. So if you’re keeping it friendly, you’re meeting a new friend they may have a neighborhood cookout where you meet somebody fabulous, or maybe they’re going to a Braves game and you meet somebody there.
[00:16:16] Kris Cugnon: So just a lot of times people ask me, do you believe in love at first sight? But I think what’s more important is don’t expect a spark. You might be pleasantly surprised, but don’t expect a spark rather. Think about it’s curiosity at first sight.
[00:16:33] John Ray: Ah,
[00:16:34] John Ray: okay. That’s a good way to think about it.
[00:16:37] Kris Cugnon: And a lot of people, especially those first few dates. People get overwhelmed by the task of dating. I hear that so often that they just can’t, Oh, I don’t have time, I can’t, How could I possibly do that? I think what those people are thinking is that they have to pour so much of their energy into those first couple dates and tell their life story and this and are they checking all the boxes?
[00:17:03] Kris Cugnon: But that’s not it. Try don’t get overwhelmed with that really. It’s just a one hour, go grab a coffee, a quick beverage, a slice of pizza, a shaved ice, a walk in the park, something, something super easy and you’re just getting to know a new friend. Yeah.
[00:17:18] Kris Cugnon: Yeah.
[00:17:18] John Ray: Yeah.
[00:17:20] John Ray: So let’s talk about those first few dates. And the signals that someone should be looking for beyond the obvious, there’s some obvious ones that are it’s a go or no go. But some of the signals that you should be looking for that this is a good match or not a good match.
[00:17:40] Kris Cugnon: That’s a great
[00:17:40] Kris Cugnon: question. So certainly eye contact. Eye contact is. It’s a gauge of a person’s character and really you can gauge honesty and sincerity that way. And then is the person courteous? Are they courteous? Are they are they on time? Do they respond when they say they’re going to respond?
[00:18:01] Kris Cugnon: Do they maybe um, hand you something during dinner or are they’re holding the door for you? That would be, Typically for a gentleman, but either way, it’s just signs of courtesy and respect. That’s what you’re looking for because again, you’re setting up this dance and or the rules for the dance.
[00:18:19] Kris Cugnon: Just like you are ballroom dancing. Usually the gentleman takes the lady’s hand, walks her to the dance floor. You do the dance and he returns. He returns are there. That’s I’ve done some ballroom dancing, so that’s very formal. But it’s the rules of the dance and how you’re gonna create your own personal space and then space together.
[00:18:36] John Ray: Got it. Got it. We’re here recording this show. In November 2023, a week before Thanksgiving, so we’ve got the holidays coming up that always gets real dicey, right? Talk about what the what you advise around the holidays in terms of when it’s time to introduce uh, this person that you’re think you’re getting serious about to the family or what have you.
[00:19:06] Kris Cugnon: I Would say don’t I would say don’t, this is, it’s highly personal. It’s your decision. And the moment that you introduce somebody, there could be, there could be negative comments, there could be. Questions that you just maybe aren’t prepared to answer, don’t need to answer quite yet because you’re still getting to know each other.
[00:19:27] Kris Cugnon: So certainly not only the holiday, any holiday around the entire year that’s sometimes stressful enough in family situations. So adding another person to the mix is, uh, just, I would say be a little cautious and make sure the timing is right for you. You’re the one that matters and who can make that decision.
[00:19:47] John Ray: Yeah.
[00:19:48] John Ray: Yeah. And you’ve got to make sure you’re both on the same wavelength on that, right? Correct. And that you both understand what that means and what it doesn’t mean.
[00:19:56] John Ray:
[00:19:56] John Ray: And they may be pressuring you to bring this new person around, even if they’ve heard about them or that, but it’s really on your own schedule.
[00:20:03] John Ray: Yeah. Nobody should feel that pressure.
[00:20:06] John Ray: So what about those that are single during the holidays and that just being single, it creates its own dynamic there during what is most people consider a family time.
[00:20:22] Kris Cugnon: But it’s an exciting time to. There’s so many things you can do as a single person to meet people and do your own.
[00:20:31] Kris Cugnon: networking, outside of your career you can set a challenge that you’re going to go do something new each week. And put yourself out of your comfort zone. One great thing to do for our community, but also for yourself is to volunteer. You can, there’s so many things. Year round to do for volunteering and you always meet good, kind hearted people typically.
[00:20:54] Kris Cugnon: I have some other ideas if you’d like to hear those. Please. Okay. If somebody is into, to wine tasting, there’s always plenty of events going on with wine tasting. Join them. a wine club. I’m actually a co host for the Atlanta Wine Meetup. It’s on the meetup app. Okay. We’ve got about 7000 members in that group.
[00:21:13] John Ray: Oh, wow.
[00:21:14] Kris Cugnon: Yep. Just high professionals, a lot of fun people, good people who like wine and we do a lot of fun things around year round. Wine tastings.
[00:21:24] John Ray: And it helps to like, let’s use this event as an example. It helps if you like it, right? You can’t show up at the wine event and not like wine. Right?
[00:21:35] Kris Cugnon: You
[00:21:36] Kris Cugnon: could. You could certainly go. If you don’t care for it, you can have a juice or a other drink and that would be perfectly fine. Oh,
[00:21:43] Kris Cugnon: okay.
[00:21:44] John Ray: Okay. I guess the point is you want some authenticity in this, right? Yes, of course.
[00:21:48] John Ray: Yeah.
[00:21:49] Kris Cugnon: But they’re, yeah, there are plenty more things that you can do as a, yeah,
[00:21:53] John Ray: but
[00:21:53] John Ray: there are a lot of things you can do and it’s really and this is where I guess you help your clients to really get out of the mental box that they’re in
[00:22:01] John Ray: terms of what’s possible,
[00:22:02] Kris Cugnon: exactly, and just that overwhelmed feeling or especially not having much time as busy professionals, you don’t have much time.
[00:22:11] Kris Cugnon: So you’ve got to be very intentional, very targeted on what you’re going to choose to do with your time. So
[00:22:17] John Ray: Let’s get to valentine’s day. That’s another little ticklish, a little time of the year for singles that are navigating that and whatever status they’re in, right? If they’ve got a.
[00:22:30] John Ray: Potentially budding relationship that really gets ticklish, right? So talk about your thoughts about Valentine’s day.
[00:22:38] Kris Cugnon: It’s important to, to communicate what your expectations are and your level of comfort and what you’d like to see happen. Rather than leaving people guessing or expecting something amazing or surprise.
[00:22:51] Kris Cugnon: So the ball is always in your court. And so you can guide that process to your comfort level, what you want. What you’d like to do or not do, right? So you’re empowered to drive that. And I think that helps just so there’s no, no mystery on, if two people on different pages.
[00:23:09] Kris Cugnon: Yeah, but actually go ahead. I can share a Valentine’s story. I
[00:23:14] John Ray: would love, yeah. Stories are great.
[00:23:16] Kris Cugnon: So there’s always singles, balls and galas and typically around that time of year. And gosh, it’s been over. 15 years, maybe more. Not quite 20, but somewhere in there. When I was single, okay, went to this with a couple girlfriends and one of my best friends met a gentleman there.
[00:23:37] Kris Cugnon: I helped facilitate the wing. I was the wing woman there. Okay. But they are married with two teenagers now. Wow. And absolute love story. And yeah so had we not gone there, I don’t think she would have met her forever person.
[00:23:50] John Ray: Yeah, that’s well, what a great story. Yeah.
[00:23:52] John Ray: And you’ve given me a great segue to. Question. I know people are interested in examples of successes that you’ve helped create along the way in the matchmaking you’ve done.
[00:24:05] John Ray: There’s
[00:24:06] John Ray: one.
[00:24:06] Kris Cugnon: Yes, absolutely. Naturally I, when I am out. At singles events or any kind of networking, I’m always on the lookout.
[00:24:15] Kris Cugnon: So I’m always as a connector, I’m always have my clients in mind and what they’re looking for. So I might not meet the person directly, but I’m always asking, do you know anybody? Here’s what I’m looking for. Here’s. the person I’m looking for. So I’m always having those conversations and just seeing who I can drum up where I can meet people.
[00:24:39] Kris Cugnon: And and I put the word out so people know how to contact me if they’d like to introduce a friend to me, a friend that’s fabulous and single and they’re looking for some help. That’s,
[00:24:49] John Ray: that’s great. Great work from Kris Cugnon. Kris is a professional offline matchmaker. Dating coach and wing woman, all of those things.
[00:25:01] John Ray: Wow, Kris, this is making people happy is, and that’s what you’re talking about here really at the end of the day and fulfilled is really what it’s all about for you. And congratulations on that work. That’s important work. And we’re grateful we could shine the light on that work.
[00:25:16] John Ray: Let’s get to the most important question though, which is how people can get in touch.
[00:25:19] Kris Cugnon: Absolutely.
[00:25:20] Kris Cugnon: Absolutely. On LinkedIn, it’s Kris Cugnon, C U G N O N. And on Instagram, it’s Connector Kris on Instagram, but with a K. So it’s Connector Kris, Cugnon, and you can message me either place. Okay, cool.
[00:25:36] John Ray: Kris Cugnon, professional offline matchmaker wing woman, dating coach.
[00:25:44] John Ray: She can make your life better.
[00:25:45] Kris Cugnon: I would love to. I would love to. And if your listeners have not heard, please know that you are beautiful, brilliant, and deserving of finding that your forever person that you can really feel that true love with and share. Share your love of the way that you want to share it.
[00:26:04] John Ray: That’s wonderful. Yeah. Great. Great words, Kris. Thanks again. Thank you so much.
[00:26:08] Kris Cugnon: Pleasure to be here. Absolutely. Have a great day.
[00:26:11] John Ray: You
[00:26:11] John Ray: too. Hey folks, if you’ve got some issues in your back office. If you’ve got administrative tasks that are piled up, bookkeeping that’s just a mess and you’re just, you’re tired and weighed down by all those issues, and you know you need to be spending more time on employees.
[00:26:35] John Ray: And your clients. I’ve got an answer for you. That involves Office Angels they have a toll team of angels that fly in and get that work done. So you can spend time on the most important parts of your business, which is the front part of the business where you’re working with clients and your employees.
[00:26:54] John Ray: Give them a call 6 7 8 5 2 8 0 5 0 0 and tell them we sent you. And what will happen is they’ll talk to you about what your needs are and match you up with an angel that can work with you on an ongoing or as needed basis and help you restore the joy. To your business that you think you’ve lost.
[00:27:15] John Ray: I highly recommend them. I use their services myself and they do great work and folks, just a quick reminder. I’ve got a book coming out here in about a month. Now, as we record this show in November, 2023, the books called the generosity mindset method for business success, raise your confidence, your value, and your prices.
[00:27:38] John Ray: If you’re a solo or professional services provider, That has trouble with business development, with pricing issues. This may be a book for you. Go to the generosity mindset. com to sign up, to receive updates. Or if you’re listening to this show in 2024, you’ll find out where to buy the book by going to that link.
[00:28:00] John Ray: And I want to thank you, our audience. You’re just terrific. We’ve survived on this show now seven and a half years, over 700 episodes of North Fulton business radio. And that’s because of you, our listener you have continue to love us on social media. And one of the things you do that I.
[00:28:20] John Ray: I’ve heard from a number of people is you share the show with people that you might think have an interest in the services of our guests on the show. And if you know someone out there that’s looking for that forever person, then you’ve heard from Kris here today, right? But we’ve got so many other business leaders that we’ve had on the show.
[00:28:40] John Ray: And you support them in that way and honor their work in that way. And thank you for that. That also helps us because it helps us live into our mission to be the voice of business in the North Fulton region. And I am grateful for you. So thank you. So for my guest, Kris Cugnon, I’m John Ray, join us next time here on North Fulton Business Radio.

 

 

Tagged With: dating, Dating coach, holidays, John Ray, Kris Cugnon, North Fulton Business Radio, Office Angels, offline matchmaker, online dating apps, renasant bank, wing woman

Wayne Naugle, Families 4 Families, and Scott Phelan, Janney Montgomery Scott

November 20, 2023 by John Ray

Families 4 Families
Good2Give Podcast
Wayne Naugle, Families 4 Families, and Scott Phelan, Janney Montgomery Scott
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Families 4 Families

Wayne Naugle, Families 4 Families, and Scott Phelan, Janney Montgomery Scott (Good2Give Podcast, Episode 6)

Wayne Naugle, Executive Director of Families 4 Families, and Scott Phelan, Janney Montgomery Scott, joined hosts Maria Walden-Sullivan and DePriest Waddy on this edition of the Good2Give Podcast. Wayne shared his own story of adopting two girls through the foster care system and discussed the process and challenges that both families and children face. Wayne covered the process of becoming a foster parent, dealing with special needs children, and how Families 4 Families supports those involved in fostering and adopting. Wayne and Scott discussed how charitable partnerships help nonprofit organizations achieve their missions, the role of community foundations and donor-advised funds in supporting organizations like Families 4 Families, and more.

The Good2Give Podcast is presented by the Community Foundation for Northeast Georgia and is produced by the North Fulton studio of Business RadioX®. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Families 4 Families

Families 4 Families was founded in 2017.  Today they have seven offices in Georgia and have placed over 900 kids in foster homes. Since they started adoptions in 2018, they have completed over 130 adoptions in Georgia alone. Families 4 Families is recognized as the largest faith-based agency in Georgia. They have placed over 200 kids in 2023 alone.

Website | Facebook | Instagram

Wayne Naugle, Executive Director, Families 4 Families

Wayne Naugle, Executive Director, Families 4 Families

Wayne Naugle is a Gwinnett native; he graduated from Berkmar High School in 1990 and went on to earn an associate degree from Gwinnett Tech. His background consists of land clearing and landscaping. Later in life, he attended Luther Rice University and holds a degree in Ministry Arts.

Wayne and his wife Kelli have been married for 30 years and have five biological children, two adopted children, and one perfect granddaughter.

 

Willett Phelan Myers Rodts Wealth, Janney Montgomery Scott

No matter where you are in life—just starting out, in your peak earning years, nearing retirement, or contemplating your legacy—Willett Phelan Myers Rodts Wealth is here for you. When you work with them, it’s about going beyond investing. It’s about connecting your life and your finances.

They take a comprehensive and customized approach to your finances by understanding your needs and goals and aligning your investment strategies to help meet those goals. Their depth of knowledge and experience, combined with their firm’s capabilities and resources, enables them to provide high-quality service while offering advice and executing financial solutions for every stage of life.

No need is more important than your own. They pride themselves on making your needs and goals their own. They don’t simply work for you. They work with you to understand who you are as an individual and as an investor.

Their mission is to help you define your financial objectives and then use that knowledge to develop, together, a plan that is tailored to fit your unique needs and preferences and is in your best interest. They’re proud to offer comprehensive financial planning resources, providing you access to education, advice, planning, and consultation.

Website 

Scott Phelan, CFP, Executive Vice President/Wealth Management, Financial Advisor, Janney Montgomery Scott

Scott Phelan, CFP, Executive Vice President/Wealth Management, Financial Advisor at Janney Montgomery Scott

Scott Phelan has over 20 years of financial advisory and planning experience. As Executive Vice President/Wealth Management, Financial Advisor, his focus is helping build wealth for high-net-worth individuals and corporate clients. His core competencies include estate, retirement, insurance, and income tax planning strategies.

Scott has a long and distinguished career in the financial services industry, having held leadership positions at Edward Jones, The Hartford, and New England Financial. Most recently, he was a Senior Vice President, Wealth Management, Financial Advisor/Senior Portfolio Management Director at Morgan Stanley.

Scott began his career at the New England Financial Group, where he developed and implemented employee 401(k) programs.

LinkedIn

Topics Discussed in this Interview:

01:23 Wayne’s Personal Journey into Foster Care

04:26 Challenges and Realities of Foster Care

07:00 The Adoption Process and Special Needs Children

13:28 The Importance of Foster Home Placement

16:59 Personal Stories and Experiences with Foster Care

18:48 Reconnecting with a Birth Mother

20:14 Support Groups for Foster Parents

21:07 Providing Additional Support for Foster Families

21:39 The Importance of Breaks for Foster Parents

23:53 Fundraising Efforts and Support

25:39 The Role of Donor Advised Funds in Charitable Giving

35:37 The Impact of Foster Care on Other Social Issues

37:14 Contact Information and Final Thoughts

About the Good2Give Podcast

The Good2Give Podcast celebrates the work of donors, nonprofits, and the causes they care about. The hosts of the show are DePriest Waddy and Maria Walden-Sullivan, and the show series is presented by the Community Foundation for Northeast Georgia.

The Good2Give Podcast is produced by the North Fulton studio of Business RadioX®. You can find the full archive of shows by following this link. You can also find the show on all the major podcast apps, including Apple Podcasts, Spotify, and many others.

Community Foundation of Northeast Georgia

At the Community Foundation for Northeast Georgia, everything they do centers around one purpose – improving the world through the power of philanthropy.

On a fundamental level, they do that through managing funds held in trust, donated by individuals, organizations, and businesses. Most funds are donor-advised funds, similar to savings accounts. These funds are pooled for investment purposes, and their income is used to make grants for a wide variety of charitable purposes.

But the Foundation’s goals expand far beyond managing funds. They desire to strengthen the communities they serve in Gwinnett, Northeast Georgia, and beyond by providing leadership, addressing community needs, and assisting individuals and organizations with their charitable giving.

Connect with CFNEG:
Website | Facebook | LinkedIn | Twitter | Instagram

Tagged With: adoption, cfneg, DePriest Waddy, faith based organization, Families 4 Families, foster care, Good2Give Podcast, Janney Montgomery Scott LLC, Maria. Walden-Sullivant, scott phelan, The Community Foundation for Northeast Georgia, Wayne Naugle

The Future of Wine Serving, with Angela Caine, WineView

November 20, 2023 by John Ray

WineView
North Fulton Business Radio
The Future of Wine Serving, with Angela Caine, WineView
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WineViewThe Future of Wine Serving, with Angela Caine, WineView (North Fulton Business Radio, Episode 717)

Angela Caine, Co-Founder and COO of WineView, joined host John Ray on this episode of North Fulton Business Radio. She discussed her background in software and law, and the idea behind the creation of WineView and how it aims to transform the server experience in the wine industry. Angela delved into the details of their software, including its user-friendly interface, how it is designed to bridge the educational gap in wine knowledge for servers, and its customer experience and bottom-line benefits for restaurants. She also shared WineView’s collaboration with restaurant point of sale and management system, Toast, offered a success story, and much more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

WineView

WineView is the only all-in-one solution for wine programs. We seamlessly integrate with Toast POS systems to guarantee a 10-20% increase in wine sales.

WineView is your Digital Wine List

✔ Gives guests and staff a way to quickly navigate your wine list

✔ Recommends wine pairings with each of your menu items

✔ Can be used on multiple devices, no hardware or iPads required

✔Automatically hides wines when they run out of stock or you 86 them

Wine Training For Today’s Workforce with Interactive wine training for your staff, trackable results to measure staff performance, training that’s tailored to your wine program, and training on your entire alcohol program.

WineView also works for other POS users.  It’s a new way to train your servers with interactive, gamified wine training, server’s score tracking and wine training that’s tailored to your wine program.

Website | LinkedIn |Facebook

Angela Caine, Co-Founder and Chief Operating Officer, WineView

Angela Caine, Co-Founder and Chief Operating Officer, WineView

Angela Grace Caine practiced law for 25 years before she decided to start a tech company.  She is a graduate of Vanderbilt University and the Cumberland School of Law in Birmingham, Alabama. For over thirty years, Angela has worked with top executives, law firms, private companies and governmental entities. During that time, she also drank a ton of wine.

When she met her co-Founder, Gary Campbell, Angela had been working as a professional for many years.  She immediately understood the idea of WineView and decided to help build the company.  Her knowledge and insight contributed to the success of the new startup as she was able to mobilize her networks in economic development, business and law to help start and build a solid foundation.  Her many years as a server did not hurt either.

WineView is “the pairing app” that helps guests and servers pair wine with their meals.  It is based on a sophisticated algorithm and database of more than 400,000 wines and 250,000 recipes.  It helps servers gain confidence in recommending wine pairings to their guests – even if they have never drank a drop of it themselves.  Further, it provides an interactive guest experience for the wine drinker who still wants to learn.  Finally, it helps restaurants boost their wine sales by training their staff and delighting their guests.

Prior to entering law school, Angela worked in Washington D.C. for U.S. Senator H. John Heinz (R-Pa.) in the office of the Press Secretary. She has accumulated multiple awards including Best in Bar for immigration law in 2008 and 2009. Angela works out the WineView office in Atlanta, Georgia.  For more information visit www.WineView.com or contact Angela at Angela@wineview.com.

LinkedIn

Questions and Topics in this Interview:

  • 00:05 Introduction 
  • 01:17 Welcoming Angela Caine from WineView
  • 01:26 Understanding WineView and Its Services
  • 03:01 Angela’s Journey to WineView
  • 04:49 The Birth of WineView
  • 05:32 The Challenges and Successes of Starting a Tech Company
  • 06:23 Why Angela Chose WineView
  • 07:46 The Role of WineView in Enhancing Restaurant Experiences
  • 08:01 The Importance of Wine Education for Servers
  • 08:48 The Impact of Wine Pairing on Dining Experience
  • 09:34 The Role of Servers in Enhancing Wine Experience
  • 13:16 The Need for a Change in the Restaurant Industry
  • 14:28 How WineView Empowers Servers
  • 15:47 The Fun and Interactive Training Modules of WineView
  • 16:53 The Power of Digital Wine Lists
  • 17:30 The Importance of Storytelling in Wine Selling
  • 17:51 Challenges in the Wine Industry
  • 18:08 The Impact of Changing Demographics on Wine Consumption
  • 18:27 The Rise of the Craft Beer Industry
  • 18:53 The Struggle of the Wine Industry to Engage Younger Generations
  • 19:11 Making Wine Knowledge More Accessible
  • 19:51 The Role of Technology in Enhancing Wine Sales
  • 22:05 The Benefits of Collaborating with Toast
  • 24:47 The Competitive Advantage of WineView
  • 27:48 The Ideal Customers for WineView
  • 29:15 Closing Remarks and Contact Information

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

 

TRANSCRIPT

[00:00:00] Live from the Business Radio X studio inside Renasant Bank, the bank that specializes in understanding you. It’s time for North Fulton Business Radio.
[00:00:19] John Ray: And hello again, everyone. Welcome to another edition of North Fulton Business Radio. I’m John Ray, and we are broadcasting as usual from inside Renasant Bank in beautiful Alpharetta. And if you’re tired of the mega bank experience, Yes, the computer generated voice is you know what I’m talking about.
[00:00:37] John Ray: If you’re at one of those banks, you can’t get a live person to save your life. Here’s an alternative. I’ve found that Renasant Bank is big enough to handle pretty much any need you can throw at them as a bank, but they’re small enough to deliver those services that they work in a personal way.
[00:00:54] John Ray: That’s what I found myself. Here’s a way to try them out. Go to Renasantbank. com. Find one of their local offices near you and give them a call. See if a live person answers the phone. That’s a good way to test them out. And I happen to know they do answer the phone. Give them a try. I think you’ll be glad you did.
[00:01:11] John Ray: Renasant Bank, understanding you, member FDIC. And now I want to welcome Angela Caine. Angela is with WineView. Angela, welcome.
[00:01:23] Angela Caine: Thank you so much. Good to be here.
[00:01:24] John Ray: Yeah. Great to have you here. Wineview. Tell us a little bit about how you’re serving folks. It sounds like fun.
[00:01:30] Angela Caine: Yes. Wineview, and it’s spelled W I N E V I E W, and I have to say that because a lot of tech companies decide to name themselves by changing a letter here or there.
[00:01:42] Angela Caine: Yes. And so we decided against that strategy. We wanted people to know exactly what we did. It’s Wineview. W I N E. And view, V, I, E, W. So that makes a big difference to our company. But anyway, we are a software company a right now a B2B software company and we help restaurants increase their wine sales in two ways.
[00:02:03] Angela Caine: Number one, we train their servers on their particular wine list and menu and build confidence in their serving staff. And then we also provide an interactive guest experience. And I can talk a little bit more about those, but those are our two main. Functionalities. And we found that there’s a big need in the market because after the pandemic the servers in particular, workforce in particular had a huge problem finding servers who were experienced.
[00:02:27] Angela Caine: A lot of the veterans left the industry. And and also where we are on the coast is a lot of seasonal employees, a lot of college kids, a lot of non wine drinkers who are still acting as servers. And so we found that there was a kind of a gap there. On the guest experience side, we realize that sometimes, like for example, you go down to Destin and you’ve got a two hour wait for your table, what do you do in the meantime?
[00:02:48] Angela Caine: You can research that wine list. If you’re a wine drinker and there’s 200 bottles of wine on the list, how are you going to know 200 bottles of wine? Sure. In 10 minutes. You have an opportunity to interact with that wine list digitally.
[00:03:00] Angela Caine: Oh wow. I want to get We’ll get into that, of course, in depth, but let’s talk about you and your journey, though.
[00:03:08] Angela Caine: We all have one. We’ve all got one, but I’m asking the questions here now. We’re not going to talk about Bob, we’re going to talk about yours. No, uh, why wine view? This is not talk about your background, which I already know a little bit about because it does not necessarily lend itself to, you would think that a startup like this, right?
[00:03:32] Angela Caine: Absolutely.
[00:03:33] Angela Caine: And it was strange because I’m certainly the least tech person out there. I’ll just throw that out there at the beginning. Okay. I’m, I was an attorney for literally 30 years. And I decided, which, which allowed me to know a lot about wine. So you have to learn that in law school.
[00:03:48] Angela Caine: So I was working with another partner, my co founder at the time, and he had a digital company, which did websites, social media, digital strategy. And so I had a client at the end of my career, that was an entertainment client. He was on the, on American Idol. Very popular. He was the singing garbage man, for those of you Idol fans out there.
[00:04:07] Angela Caine: And he, he did very well, and so I needed a digital strategist, and I got Gary Campbell to help me put his digital strategy together, his social media, his website, all of that. And then when we went to the finale in Los Angeles, I said we’re all here in Los Angeles, we definitely need to go to a winery.
[00:04:25] Angela Caine: Cause Gary had never been to a winery and I said, we got to winery if you’re in, if you’re in California. So we did. And he started to realize just how difficult wine was for the consumer. And so I said yeah, wine’s great, but there’s millions and millions of bottles out there and it’s a lot of information and most people don’t know a lot of that information unless you go to school to become a sommelier.
[00:04:48] Angela Caine: Sure. So we got out there and we decided that’s where the company was born. And so I thought what is a lawyer who is not a tech person? And lawyers are notoriously bad tech people anyway. What is a lawyer doing running a tech company? So I thought, all right, I’m going to let Gary go out ahead.
[00:05:04] Angela Caine: And so he hired our first dev team. He put the product together and I stayed on the sidelines. I continue to practice law. I continue to do some other things, recruiting. I worked in international and I watched how things were going, right? And, but since I’ve been a lawyer for 30 years and I’ve represented a lot of small businesses, I knew a lot of the mistakes that they were going to make and that we could make.
[00:05:23] Angela Caine: And so that helped me really navigate the first two years of our business and lo and behold, we’re still standing after two years and we’re starting to grow. So
[00:05:32] John Ray: you can see the hairpin journey. Yeah, you could see the hairpin turns coming, right? Because
[00:05:37] Angela Caine: there are so many and you can hopefully predict the ones that aren’t coming that you don’t know exactly what they’re going to look like, they’re out there.
[00:05:43] John Ray: Yeah right. Yeah. That makes a lot of sense. And most, most startups don’t have this, right? They don’t have this.
[00:05:51] Angela Caine: And they have to hire it, and it’s very expensive to hire a professional service provider early in the process.
[00:05:57] Angela Caine: It really is, and lawyers are bad about helping small businesses survive, right? They start the clock running, and the costs go up, and even the accountants are guilty of that. It’s difficult, and so I think we had a huge advantage of my… 30 years of experience working with small businesses.
[00:06:16] Angela Caine: And and thankfully I didn’t have to handle any of the tech stuff.
[00:06:19] John Ray: One more thing about you personally, and then let’s talk about the company itself. You could have gotten involved with a lot of different. Startups, if you, if that’s what you wanted, but why Wineview versus anything else that’s come your way?
[00:06:32] John Ray: I guess I
[00:06:33] Angela Caine: I knew so I grew up half in Germany and half in the United States My mom’s German my dad’s from Alabama and they met when he was stationed over there in the classic story. Sure And so I grew up in two cultures and the European wine culture is so different than the American wine culture, alcohol culture.
[00:06:51] Angela Caine: And so I had a unique understanding of how it worked. And then I like to cook and I started getting more into wine as I liked. And I had worked as a server forever. That’s how I put myself through college and law school and made great money doing it. And so I felt like I had a unique set of skills and plus as a lawyer, you’re still a server at the end of the day, you’re a service provider.
[00:07:10] Angela Caine: So I’ve been in the service industry my whole life. And I thought that’s interesting. My skill set is. Fairly unique and I thought it would be a good compliment to Gary’s skill set and so I thought if we’re gonna do something You know, I like the space I felt like we’re really helping Restaurants understand how to get better at what they were trying to do which is sell more wine and educate their guests and their servers On how to sell more wine and drink more wine.
[00:07:33] Angela Caine: Yep. So I thought let’s you know, let’s do this Good thing is you don’t think too much don’t overthink it Yeah. When you start a tech company, do not overthink it or you probably will run.
[00:07:42] John Ray: So true. Angela Caine is with us folks. She is with wine view. You talk Angela about your service.
[00:07:51] John Ray: And it’s software as a service, is really what we’re talking about here. Yeah. How you’ve got basically two main objectives. One is to, and let’s talk about them one separately here. What you talked about the I guess the relative lack of wine education that most servers have. Today are many of them have today.
[00:08:10] John Ray: I don’t know if most is the right word, but many of them have today So how does how specifically does? Your service help bridge that education gap,
[00:08:22] Angela Caine: right, so so there’s a there’s a disconnect in the wine training in general, right? Because you can become a sommelier and just to become a level one is about a two year journey and it’s way overkill, right?
[00:08:34] Angela Caine: If you’re a server in a traditional restaurant that has, let’s say 50 plus wines, you do not need to be a sommelier to sell wine. In fact, if you, if that’s all you have, you’re missing what we think is the biggest part of it, which is the pairing. So it’s not just the wine knowledge, it’s what wine goes with what food and what’s so interesting and what, and one of the reasons I love what we’re doing is, you have these chefs who are creating these tremendous menus and they are really creative people and they are putting these menus together and then you have these fabulous wines out there and nobody’s talking about how to put them together and more importantly, how do you do that?
[00:09:11] Angela Caine: quickly, right? Your staff is not gonna have the time or the maybe even the interest to learn at that level. And so what we’ve done with our software is allow them to learn what they need to know about that restaurant’s wine list and that restaurant’s menu. And so that’s really our secret sauce is that if you’re a restaurant owner and you’re like, I don’t want to sell more wine.
[00:09:32] Angela Caine: Here’s how we do that, right? We allow your servers to learn your wine list and your food pairings so that they can be experts on your restaurant. Now, whether they go somewhere else is irrelevant, but at the point of sale, when they come to you as a guest, instead of saying, Hey, what would you like to drink, they’re going to make recommendations.
[00:09:50] Angela Caine: So we’re actually changing the script of that first 60 seconds when you sit down at a restaurant.
[00:09:57] John Ray: Yeah, that, that makes a lot of sense because you said it well, that, that. Here you have these executive chefs. A lot of times are the owners, right? That really care about what’s coming out of the kitchen.
[00:10:10] John Ray: They spent a lot of time on these creations, but they can’t be out in the dining room. Making sure the right wine gets paired, right? And that makes all the difference in the world sometimes. Absolutely. With your guest experience.
[00:10:24] Angela Caine: And your guests are becoming more discriminating when they go out there, with inflationary pricing, they want a better experience.
[00:10:30] Angela Caine: If I’m going to drop a bunch of money on a nice. dinner. I want that experience. I’m not going to, I don’t want to have the server go I’m new and I really don’t like wine. I really drink wine happens all the time. So how do you get that level experience that you want for your guest when you’re back?
[00:10:44] Angela Caine: Like you said, you’re back in the kitchen creating that menu item. And it’s funny because a lot of servers can rattle off ingredients in that dish. Yes. Elaborate. Oh, tonight’s special is and then they’ll go through this elaborate description and yet they forget the last piece, which is, and it would go very nicely or chef would recommend this wine to go with it.
[00:11:03] Angela Caine: No one ever does that, right? Because most guests would probably say yes, because they’re, you’re the expert on your restaurant, right? You’ve put your wine list together. You put your menu together. Why would you leave money on the table by not having the server or Be able to recommend to the guest
[00:11:20] John Ray: and that does mean money on the table.
[00:11:22] John Ray: So let’s talk about that. Let’s get to the bottom line. You’re right. So yeah, what does that mean? What’s the Delta?
[00:11:27] Angela Caine: Absolutely. Just, and we’re really not changing the process. We’re just tweaking the script, right? So typically, typical restaurant situation, you walk in, you sit down with your wife and they ask you.
[00:11:39] Angela Caine: What would you like to drink and they’ve given you what a minute and a half to look at them and you have no idea. Maybe it’s the first time you’ve ever been to this restaurant before, no idea. You’re looking at 200 wines on a wine list. And so if you’re a typical guy, you’re gonna be like, you know what?
[00:11:52] Angela Caine: I’m just gonna go with a bourbon or a beer. And then the wife is I like wine, but I have no idea. This is going to take forever for me to figure it out. So instead of doing that, what we’re trying to do is to let that server seat you, give you some water. And give you the time to relax into the experience and then come back and ask you not what you’re having to drink, but what are you having to eat?
[00:12:15] Angela Caine: For example, are you starting off with the crab claws, right? And then you say, yes, that’d be great. The chef recommends because of the way we prepare them, this great Sauvignon Blanc. Would you like to try a glass with the appetizer? Think about how different that would be. Cause first of all, you’ve been given time because a lot of times we train these servers to upsell and fast fast, and turn your tables.
[00:12:36] Angela Caine: And I was a server for 30 years and I can tell you it. It has not changed, it has not changed the same thing I did back, in the 80s is what’s happening today. So we’re going to change that and give you the time to enjoy this experience. And so one of the biggest things is that, that wine pairing.
[00:12:52] Angela Caine: It’s knowledge, it’s amazing when you pair the right wine with the right food. It’s magical, that is where the magic happens. That’s where we are trying to plug in. And I think a lot of restaurant owners will agree, but they feel like I believe they feel like they’re limited because of, the workforce is hard to find.
[00:13:09] Angela Caine: They’re very inexperienced and it takes time to train people and it takes time to motivate people, right? So that’s one of the ways we’re helping them out.
[00:13:16] John Ray: And the other thing too is The industry itself has trained diners, um, in a not so great direction, right? To go ahead and make that selection on what they’re going to have to drink before they order the food.
[00:13:31] John Ray: And so you’ve really got to, unlearn that tendency, right?
[00:13:37] Angela Caine: Correct. Go to Europe and you’ll unlearn it real fast because they don’t do that over there. They’re starting to because they feel like it works, but the European style is you’re seated for a minute. Before they come over and start asking you what you want to have.
[00:13:50] Angela Caine: And so that gives you the time to just settle in, this isn’t McDonald’s. You’re not there for fast in and out. This is an experience. If you’re dropping 200 bucks on a dinner, you want your money’s worth.
[00:14:00] John Ray: Yeah. And let’s get to that piece of it. So the guest experience.
[00:14:04] John Ray: I could see, of course we’re business here and I’m thinking about a business dinner, right? Where they don’t. Happened as much as they used to, right? And so therefore, when they happen, you want you that you want them to be first class and over the top and successful, right?
[00:14:23] John Ray: So that’s what we’re talking about. Here’s creating that. a great experience,
[00:14:27] Angela Caine: correct. And what I think that comes down to is how confident is your server on the menu, right? So you have to have confidence to be able to recommend a wine. It is not a cheap product. And if you were selling a glass, you have to upsell to a bottle.
[00:14:41] Angela Caine: And there’s, pro tips that we give on how to do that. But you have to go to that table with confidence. And that’s one of the things that, that most servers are not, they lack confidence in selling wine. They can sell a beer, they can sell a mixed drink because most people know those, most guests can order those themselves when it gets into wine, even the executives because this is a totally new wine list.
[00:15:02] Angela Caine: Maybe they’ve never seen these at Publix the wines on this list. So even then it’s, it comes down to the server being able to recommend. Wine to that table, and you can definitely get them to order wine because it makes the experience, the lunch or the dinner so much more fantastic,
[00:15:18] John Ray: right. And the server, I can see how the server is might be worried about running up against.
[00:15:24] John Ray: Someone who has some knowledge about wine, right? And they’ve got their own opinions. Absolutely. And so what you’re doing is giving them the knowledge and the confidence to be able to talk intelligently with that particular diner too.
[00:15:40] Angela Caine: Exactly. Because they’re not experts on wine.
[00:15:42] Angela Caine: They’re experts on their wine at their restaurant. That’s the big difference. And they’re pairing. That’s right. Yeah, that’s exactly what we teach them and the training modules are fun So we actually modeled them on an app called Duolingo. Yes, which is a very fun I mean talk about something difficult learning a foreign language is really difficult Yes, and so we’ve said okay if they can do it and make it fun Then we can do it and make it fun.
[00:16:04] Angela Caine: And so the knowledge that we give there’s usually about eight to ten questions We do it like a wordle we do it maybe fill in the blank. There’s gonna pop in confusion Fetty, there’s lots of reinforcement because we want people to want to take, we want the servers to want to take the training and then really learn something along the way.
[00:16:21] Angela Caine: So we put it in kind of bite sized, unintended bite size morsels, and then we reinforce the training on that specific wine list and menu. So that’s, I think the big difference with our product.
[00:16:32] John Ray: So is this a product where the server learns this let’s say off the dining room floor and then brings that knowledge or they have a handheld or how does that work?
[00:16:44] Angela Caine: Yeah, so there’s a couple different ways that the restaurants can do it if they’re not tech adverse. So a lot of restaurants that are, they don’t want technology anywhere near the guest. I can understand that. And now with this newer generation, they recognize that maybe an iPad is a good way to.
[00:16:58] Angela Caine: Cause if you’re having that much knowledge that you have to impart in a very short amount of time, sometimes the guest wants to learn a little bit more about the wines that you have, right? Cause maybe the server slammed, maybe he just got sat with 10 tables. And so the guest might want to interact with the wine list.
[00:17:13] Angela Caine: And what’s cool about that is the chef or the beverage director can say, you know what? There’s the tasting notes on this wine are not very. Good. They’re not very informative. I’m going to change them and I’m going to say, I can make my own. I can customize the tasting notes so I can give the guests directly what I want them to know about this wine.
[00:17:30] Angela Caine: And that’s even better because, at the end of the day, the guest kind of likes the story. If you think about how many wines are out there, it’s the story that sells, where is this vineyard from? Why did they start this vineyard? What’s the, what are they passionate about with this wine making?
[00:17:43] Angela Caine: What is the vintage year and why was it important or why was it not good that year? Those kinds of things make things a lot more fun in the wine industry. And really the wine industry itself has done a poor job of kind of getting next generation wine drinkers interested. They’re still elitist to a certain extent.
[00:18:00] Angela Caine: It’s not very accessible to everyone. And so we’re trying to change that.
[00:18:05] John Ray: That’s an interesting dynamic. I hadn’t thought of. It’s just the demographics how those are changing and how that’s changing wine consumption. So is wine consumption overall on a downward trend right now? And you’ve got a lot of course, it seems like we have new wineries come out coming out all the time, right?
[00:18:24] John Ray: So is that the dynamic? That’s going on right now?
[00:18:27] Angela Caine: I think So if you compare the wine industry to like the craft beer industry, it’s getting crushed, right? The craft beer industry has done an amazing job of motivating the next generation wine drinkers and educating them and exciting the wine, the next generation of beer drinkers.
[00:18:42] Angela Caine: The wine industry has, I believe, lagged behind. Because I don’t think they thought they had to keep up, right? I think they thought they had their sales. They had their distributor channels. They had their loyal clientele. But as you, like my son’s 23 and he’s starting to learn how to cook. And he’s mom, I have no idea.
[00:18:59] Angela Caine: I want to make a lasagna or a chicken, chicken Alfredo or something. What do I do with it? So there is interest there, but especially men are very intimidated, with learning wine out in the open. We want to get. them more comfortable with it. And so that’s the idea is to I don’t want to say dumb it down, but make it more accessible to everybody.
[00:19:17] Angela Caine: Sure.
[00:19:18] John Ray: Maybe the way to say it is you break down the component parts of it all. Because it can be overwhelming, um, when it’s all put together. That’s right.
[00:19:27] Angela Caine: Yeah, absolutely. It’s a diff and like I said, when we saw Duolingo did a pretty good job with a very difficult topic.
[00:19:33] Angela Caine: Yeah. I thought, alright, if they can do it, we got this too.
[00:19:35] John Ray: . Yeah, for sure. For sure. and as, no, as as good and worthy as learning Spanish or Portuguese is learning about wine that way sounds even more fun. That’s right. Angela Caine is with us folks with Wine View is the name of her company.
[00:19:51] John Ray: What’s the overall difference that this makes for, uh, in terms of the the, the revenue to the restaurant itself. What, I know it’s different for each restaurant, but what does that look like overall?
[00:20:06] Angela Caine: So we guarantee a 20 percent minimum increase in about two months if you use our product correctly.
[00:20:12] Angela Caine: So we have a great onboarding process. We have a great CSM assigned to you to make sure that Understand the technology, we say it’s like a diet app, right? Yeah We all want to lose weight and then we download these apps and we actually never use them and then we’d understand why we haven’t Lost the pound, right?
[00:20:26] Angela Caine: So that’s what I realized from being a non tech person that we needed this really very robust onboarding process And so we figured that one out and our clients are very happy We walk them through the process. We get the servers on lined up for the training. And so what happens is you can increase wine sales because we’re not changing the actions that take place in the restaurant.
[00:20:46] Angela Caine: We’re just changing the conversations that take place in the restaurant. So you still have the server going up to the table and taking their order and you still have the guests looking at wine lists or menu items and trying to figure out what they want to eat or drink. But we are putting, We’re taking it up a notch, right?
[00:21:02] Angela Caine: So just by that changing that transaction, we can easily guarantee a 20 percent probably more, but our data is suggesting that, because you’ve servers are servers, you’re going to lose some and the downturns in the economy and people aren’t, that those factors, by and large, if you use our product as intended, you’re looking at a minimum of a 20 percent increase in about two months.
[00:21:22] John Ray: And that’s a 20 percent increase in wine sales. And and that’s a much higher margin. Component of the business than food, let’s say. So your gross margin is increased because of that. Increase in wine sales. ThAt’s music to a lot of restaurant owners ears, right?
[00:21:40] Angela Caine: And I know from being a server for all those years, margins in restaurants are tough and inflation is killing them right now.
[00:21:46] Angela Caine: High costs of energy is killing them right now. Workforce problems are killing them now. So technology I think is trying to get further and deeper into that industry to help restaurant owners. But, they’re limited on time. It’s not just the money. They don’t have time. And so we have to do both.
[00:22:00] Angela Caine: We have to save them time. We have to make them money. And I feel like we’ve done that.
[00:22:05] John Ray: You’ve got a collaboration with a company called Toast. Yes. Explain who Toast is and what the value of that collaboration is. Yes. So
[00:22:14] Angela Caine: Toast is an incredible, so Toast is a POS point of sale company and so we go to the National Restaurant Association convention every year in Chicago And we met them the first year.
[00:22:24] Angela Caine: I think they were the first year but when we were on the floor at the National Restaurant Association, there was probably 20 point of sale Systems out there and we’re in Atlanta. So NCR is a big one They have one called Aloha and then there’s micros and there’s all kinds of POS I had no idea there was 20 of them and probably more those were just the ones that we saw at the show But we started asking around and, just like every other industry, who’s the cool kids, right?
[00:22:47] Angela Caine: And Toast, definitely. They’re out of Boston and they have decided that they wanted to be the most innovative and they wanted to solve problems differently with technology than some of the existing who’ve been around forever. And so we hitched our kind of wagon to their train and they are growing like gangbusters and what’s nice because we’re integrated.
[00:23:06] Angela Caine: So we’re at what’s called a full integration partner. So right now if you’re a Toast customer, you can go on your point of sale and you can enable wine view, right? You don’t even have to talk to us at all. It’s right there on your point of sale system. And what that means is all of your menu items and all of your wines will migrate over to your system.
[00:23:23] Angela Caine: Through us. Okay. Then obviously you have to hire us to manage all that, but you can enable it right now. And some customers are already looking at, all right let’s, walk before we run, let’s see how this goes. And so being with Toast has given us a really good context because that’s, obviously they are a huge technological giant.
[00:23:42] Angela Caine: They’re, I went, just went to an event last night and they’re constantly putting new things out there. They’re trying to make it more. User friendly and we get the benefit of that, right? They’re a billion dollar company. We’re not. So we can, and they have lots of partners and the way they sell their partners is look, Toast cannot do everything.
[00:23:58] Angela Caine: So we bring in the software, like an app store, right? So you can a la carte, go through the app store on Toast and pick which ones that you need, maybe the accounting software, maybe an inventory software, maybe a menu software. And so we’re the only wine software in not only Toast, but any POS.
[00:24:14] Angela Caine: There’s no other wine software. where that’s integrated with the
[00:24:16] Angela Caine: POS.
[00:24:17] John Ray: Oh, wow. So that
[00:24:18] Angela Caine: we got real lucky./
[00:24:20] John Ray: And that, that’s certainly, I see why Toast would be interested in you then. Because you’re, that’s something that doesn’t exist unless you’re on the scene there for them. That’s right.
[00:24:30] Angela Caine: Our biggest competitor, if you ask around and they’re not even a competitor because they don’t do, it’s not apples to apples, but it’s a company called Vivino and they want to be the Amazon of wine. So they actually, you can buy from them and they can ship things to you and they teach you about wine and all that.
[00:24:43] Angela Caine: It’s a great product, just not the same as ours. Yeah,
[00:24:46] John Ray: got it. So let’s talk about, whereas we come up on The end of our time, I’d love it if you could share maybe a success story or I know it’s early on, but sounds based on our conversation before the show, you’ve already got some.
[00:25:03] Angela Caine: We do. And, and I hope this doesn’t offend anybody, this industry is is no different than any other industry. So one of the biggest challenges they have is how do you train and motivate a young workforce that is always on their phone? The next generation, and I’m sure you’ve heard this after interviewing all the businesses that you’ve interviewed.
[00:25:20] Angela Caine: Oh, sure. How do you do that? These folks, they learn different. They respond different. They act different. And so if you’re, let’s say a baby boomer or a Gen X or a owner. And you’re, or beverage director, and you’re looking at this new generic, you’re pulling your hair out. You’re like, I can’t get them off their phones.
[00:25:39] Angela Caine: I don’t know if they’re paying attention. I don’t think they’re retaining anything. I don’t, they want everything too fat. How do they’re literally at the end of their rope. And they’re going, and I don’t have the time or expertise to deal with them. So what we’ve done, and we just signed a customer that’s got about 26 locations in multiple states.
[00:25:55] Angela Caine: And we handle all that for them, right? So we. Wrangle their servers and we can use messaging so we can directly message the servers and say, Hey, we’re out of the, 2018 Pinot Noir or whatever. And so there’s lots of ways that they can interact with their servers. We do all of the training.
[00:26:11] Angela Caine: We make sure that they’re doing the training because every week we can give a report to the restaurant and say, Hey, Susie’s looking really good. She’s crushing it. Billy, not so much. You may want to look at that or we can look at that for you. You decide how you want to handle it. So they were extremely happy that one of their biggest frustration points has turned into actually something quite positive because they’re seeing the wine sales go up as we are wrangling their staff and making sure that they know what they’re doing when it comes to selling wine and they’re loving it.
[00:26:40] Angela Caine: Because they literally had no other, they had no other option. They didn’t know what to do and they didn’t know we existed. And so when we were introduced to them by their distributor, they were like, yes. So yeah, so that’s one of our big ones and we ran it as a pilot and then we’re going to roll it out to all 26 locations.
[00:26:57] Angela Caine: That’s awesome. So I think it’s going to be, and it’s fun too, because the different locations now are competing against one another. So we told them like, like Framingham is doing pretty good, Meadowbrook or whatever is killing you guys. So you need to up your game so we can make them competitive and servers are very competitive people.
[00:27:12] Angela Caine: And so once you say, and there’s prizes and everything, they get bottles of wine, they get to actually try the food that they’re serving, which is rare in the industry. And so that’s like some fun, competitive advantage. But the biggest success story is that woman that we were meeting with initially, the beverage director is thank you.
[00:27:27] Angela Caine: I can now sleep at night. My hair is not as going as gray as it was. And and I’m not about to kill somebody. So I consider that a pretty big success
[00:27:36] Angela Caine: story.
[00:27:37] John Ray: That’s a great one. Let’s be clear as we wrap up here Angela on. The because restaurant industry is a big industry, lots of different players, lots of it’s changing and it’s changing.
[00:27:48] John Ray: So who are the best fits for your service?
[00:27:51] Angela Caine: Yeah, so really, we’ve narrowed it down to two types of restaurants. One is your sort of typical fine dining with servers with a big kind of a robust wine list, I would say at least 30 to 50 and above. And some have 600, these wine bars that have ridiculous amounts of wine.
[00:28:06] Angela Caine: So I would think that is definitely one of our biggest categories. But the other one is Just the opposite. Let’s say you go to a pizza and right around the holidays is really important. Let’s say you’re at Christmas shopping and your son or you’re with, they want, he wants a pizza and you’re like, I’m not feeling the pizza thing.
[00:28:20] Angela Caine: I want to get some pasta, right? Some nice pasta. And so you go to one of these kind of fast, casual restaurants that you still have to order and they still have alcohol. You’re not going to have a beer with like chicken Alfredo. You might have it with pizza, but you’re not going to have it with that. And if you’re a female, you really don’t want to have a beer with, with something like that.
[00:28:39] Angela Caine: So any place that has like pasta or fast casual that you would normally have a glass of wine with, those restaurants don’t even build a wine program very well. They have a couple of them. Like when you go in, they’ll say, would you like red or would you like white? That’s it. Yeah. , you don’t get anything else.
[00:28:54] Angela Caine: That’s proof. Yeah. So we can even help them build out a very basic wine selection and then we can help them. ’cause they don’t have servers, right? You’re ordering everything at the countertop. So we, there’s a big difference between one of our customer groups versus the other, but both of them benefit they just benefit from different parts of our product.
[00:29:11] John Ray: Yeah.
[00:29:12] John Ray: That makes a lot of sense. Wow. Angela, congratulations on your success so far. It’s, I’m delighted that we could have you here to celebrate that and to wish you well as you continue to grow. Yeah, congratulations on your work. But let’s get to the most important question for those that have heard something here that makes them want to be in touch.
[00:29:31] John Ray: Tell them how they can do that.
[00:29:32] Angela Caine: Absolutely.
[00:29:33] Angela Caine: So our website is as wineview. com and you can go there. It’s very, I feel like we’ve done a pretty good job of explaining what we do. A lot of times you go to a tech website, you have no idea what they do. And then you actually have to talk to a person. If you go to our website, there’s a book, a demo button, and that’s the easy, what I tell people is it’s very difficult with tech to explain it. So it’s better just to see a demo. So if you’re a restaurant owner, you would go and then we could actually tell you how wine view would work in your restaurant. I feel like that’s the easy, I’m a visual person. Anyway, I feel like that’s the best, but yeah, but otherwise you can go to wineview.
[00:30:05] Angela Caine: com. You can find it on the app stores so you can download it directly off your apple app store or android and then you can check us out that way as well.
[00:30:13] John Ray: Terrific. AngelCainene from WineView. Angela, thanks again for coming in.
[00:30:18] Angela Caine: !Thank you so much. Pleasure being here.
[00:30:19] John Ray: Absolutely. Hey folks, just a quick reminder.
[00:30:22] John Ray: If you’re, um, if you’re not getting what you need out of your back office and you’re Just drinking too much wine. Worried about it. Maybe that’s the way to put it. You’ve got administrative tasks that are weighing you down. You’ve got your bookkeeping has the look of a Nike shoe box with receipts falling out.
[00:30:43] John Ray: If that’s your state of affairs you need to improve to bring the joy back to your business. And the folks that can help you do that are the folks at Office Angels. They have a whole team of angels who fly in, get that work done for you, and then they fly out and they do it on an ongoing.
[00:30:59] John Ray: Or as needed basis, I use their services myself for my business, and I couldn’t do it without them. Give them a call 0 5 0 0. Or if you’re shy, go to office angels dot U S and check them out there. But I suggest just giving them a call and let them know I sent you 6 And you’ll be glad you did. And as we record the show here in November, 2023 we’re a month away from my book coming out.
[00:31:31] John Ray: If you’re a solo or a small firm, professional services provider, and you’re having trouble with your confidence, knowing your value, knowing your pricing, what your pricing should be this may be the book for you. It’s called the generosity mindset method for business success. Raise your confidence, your value and your prices.
[00:31:51] John Ray: If you want to know more, you can go to the generosity mindset. com and receive updates on the book. Or if you’re listening to this show in 2024, you can find out where to buy the book. But you can go to the generosity mindset. com. go To that website one way or the other.
[00:32:08] John Ray: And I want to thank you, our listeners. This is show, I think number seven. 16, I believe after seven and a half years, we’re still going and we’re still going because of you you continue to support us in numerous ways, including sharing social media posts. And one of the particular ways that I really appreciate is when you share the show with someone you think could benefit from knowing about the services or products of our guests.
[00:32:35] John Ray: Here’s a great example. If you know of a restaurant owner, you think could benefit from wine view services. Here’s a great one to share. Thank you for that because it helps our guests and that’s what we’re here to do. And it also helps us live into our mission to be the voice of business in the North Fulton region.
[00:32:54] John Ray: So for my guest, Angela Caine, I’m John Ray. Join us next time here on North Fulton business radio.

 

Tagged With: Angela Caine, customer experience, John Ray, North Fulton Business Radio, Office Angels, renasant bank, restaurant, restaurant management, Toast, wine, WineView

Jim Dinkins, CEO, HoneyBaked Ham Company

November 17, 2023 by John Ray

Jim Dinkins, Honey Baked Ham
Executive Perspective
Jim Dinkins, CEO, HoneyBaked Ham Company
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Jim Dinkins

Jim Dinkins, CEO, HoneyBaked Ham Company

Jim Dinkins, CEO of Honey Baked Ham Company, joined host Danny Vander Maten on this episode of Executive Perspective. They discussed the brand’s commitment to fostering relationships with customers, their focus on making every day special, and ensuring top-notch customer service, especially around the holiday season. Jim highlighted how the company manages approximately 450 stores across 41 states, and the employment surge during the holiday season. He described his career journey, from working at Procter & Gamble to Coca-Cola North America and eventually being drawn out of retirement to become the CEO of Honey Baked Ham.

Jim and Danny also covered the company’s innovative strategies, such as ‘buy online, pick up in-store’ that enhance customer experience, and their upcoming retail app. Jim emphasized the enormous value Honey Baked Ham places on customer satisfaction, and his personal love for interacting with customers in-store.

Executive Perspective is broadcast and produced by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

HoneyBaked Ham Company

For more than 65 years, The HoneyBaked Ham Company has provided customers and their families with delightful food to enjoy for all of life’s special moments.

HoneyBaked’s origins began when founder Harry J. Hoenselaar patented a spiral-slicing ham machine, making way for the first HoneyBaked Store in Detroit, Michigan.

Since that momentous opening in 1957, the family-owned company has grown to more than 400 locations nationwide, serving its signature spiral-sliced Honey Baked Ham with sweet and crunchy glaze, premium turkey breast, heat & serve sides, desserts, sandwiches, and most recently, delicious take & bake sliders and biscuits.

Offering convenient meals using the best ingredients, HoneyBaked will make every occasion a little more memorable, whether you’re dining in store, picking up, or ordering online.

Company website | Facebook | Instagram | YouTube

James L. “Jim” Dinkins, CEO, HoneyBaked Ham Company

James L. “Jim” Dinkins, CEO, HoneyBaked Ham Company

James L. “Jim” Dinkins is the CEO of the HoneyBaked Ham Company. Jim joined HoneyBaked Ham in March, 2021. Founded in 1957, The Honey Baked Ham Company, LLC is a premium food retailer with over 440 locations nationwide, as well as a direct-to-consumer business. Best known for its signature Honey Baked Ham with a sweet and crunchy glaze, The Honey Baked Ham Company offers delicious, fully-cooked Hams, Turkey Breasts and other premium meats, as well as heat-and-serve sides, lunch, catering and desserts.

Dinkins retired from The Coca-Cola Company in early 2021 as Senior Vice President and Senior Advisor. Prior to his retirement announcement in August 2020, he served as President, Coca-Cola North America (CCNA). Dinkins also served as President of the Minute Maid Business Unit and Chief Retail Sales Officer for CCNA among other roles.

Dinkins joined The Coca-Cola Company in 1988. He gained diverse experience working in a variety of areas, including senior sales, marketing, operations, channel planning, sports marketing, franchise leadership and general management.

As President of the Minute Maid Business Unit, Dinkins led a team that produces, sells, markets and distributes leading brands in juices, natural health beverages, chilled tea and value-added dairy. This integrated team provided brands, services and solutions to consumers and customers through a comprehensive set of go-to-market options.

As Chief Retail Sales Officer, Dinkins led a team that manages strategic relationships with global and national customers across the grocery, mass, club, drug, value, convenience and e-commerce channels in the United States. National Retail Sales had holistic customer management across all categories, brands and routes to market.

Dinkins’ previous roles include Senior Vice President, Sales in National Retail Sales for select grocery, club and convenience retail customers and President, 7-Eleven Global Customer Team. In his 7-Eleven position, Dinkins led a team of associates across 16 countries that worked with 7- Eleven senior managers, licensees and franchisees to develop strategic business plans and initiatives to drive growth.

From 1999 to 2002, Dinkins held senior management positions in the business services sector as Executive Vice President of Service Resources Inc., a business process outsourcing company, and with The Profit Recovery Group International, Inc., a recovery audit specialist, where he was President of the Communications Division. Prior to joining Coca-Cola in 1988, Dinkins held various sales positions with Procter & Gamble.

Dinkins serves on the board for Coca-Cola FEMSA (NYSE: KOF), Monster Beverage Corporation (NASDAQ: MNST), and The University of Georgia Foundation. Dinkins holds an MBA from Emory University and a Bachelor of Business Administration degree from the University of Georgia.

Dinkins has been married to his wife, Lynn, for 33 years. They have a daughter, Dr. Kaitlyn Kincaid, who lives in Birmingham, Alabama with her husband Josh.

LinkedIn

Topics in This Interview:

01:09 Introducing the Guest: Jim Dinkins, CEO of Honey Baked Ham

01:21 Understanding the Honey Baked Ham Brand

02:34 The Business Model of Honey Baked Ham

03:25 Growth and Expansion

04:35 Jim Dinkins’ Career Journey

06:42 Comparing Coca-Cola and Honey Baked Ham

08:34 The Busy Holiday Season

09:35 Jim Dinkins’ Personal Experience in Stores

18:58 The Impact of Honey Baked Ham on Customers

21:11 Jim Dinkins’ Personal Reflections and Future Aspirations

26:08 Conclusion and Contact Information

About Executive Perspective

Executive Perspective features executives and business leaders from a wide variety of sectors. Host Danny Vander Maten and his guests cover industry trends, insights, challenges, success strategies and lessons learned.  Executive Perspective is underwritten and presented by Cresa. The show series is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. A complete show archive can be found here.

Danny Vander Maten, Host of Executive Perspective

Danny Vander Maten, Vice President – Tenant Representation, Cresa, and Host of Executive Perspective

Danny joined Cresa in the Spring of 2016 and brought a diverse background with nearly 10 years of experience in finance, business operations, and strategy to his client’s real estate transactions.

At Cresa, Danny’s primary responsibilities include strategic planning, lease analysis, negotiations, and cost mitigation. As a registered Certified Public Accountant with an active license in the state of Georgia, Danny provides unique financial insight into every critical aspect of the transaction.

Cresa is the world’s most trusted occupier-centric commercial real estate firm. They strategize for the best possible results for occupiers everywhere. Cresa thinks beyond space. Partner without conflict. And apply their integrated expertise to make your business better.

Connect with Danny: LinkedIn | Twitter

Connect with Cresa: Website | LinkedIn | Facebook | Instagram | Twitter

Tagged With: CRESA, Danny Vander Maten, Executive Perspective, holidays, Jim Dinkins, The Honey Baked Ham Company

Catapult your Health with Advanced Healing Modalities, with Dr. Rocco Crapis, Alchemy Chiropractic, and Michelle Pershing, Soul of 100 Women

November 16, 2023 by John Ray

Chiropractic
North Fulton Business Radio
Catapult your Health with Advanced Healing Modalities, with Dr. Rocco Crapis, Alchemy Chiropractic, and Michelle Pershing, Soul of 100 Women
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ChiropracticCatapult your Health with Advanced Healing Modalities with Dr. Rocco Crapis, Alchemy Chiropractic, and Michelle Pershing, Soul of 100 Women (North Fulton Business Radio, Episode 716)

Dr. Rocco Crapis, Alchemy Chiropractic, and Michelle Pershing, Soul of 100 Women, joined host John Ray to discuss their distinct but complementary wellness services. Dr. Crapis discussed the approach of his firm, Alchemy Chiropractic, which focuses on fine-tuning the vibrational frequency of the spinal cord to enhance overall health, improving brain functionality, and human performance. Michelle described her modality which involves deep cleaning of the body’s lymphatic system to optimize health and wellness. They both shared their individual success stories, explained how their methods can complement each other, and much more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Dr. Rocco Crapis, Owner, Alchemy Chiropractic

Dr. Rocco Crapis, Owner, Alchemy Chiropractic

Dr. Rocco is a classically trained Chiropractor and is driven by a strong foundation and interest in human Potential and the ability to adapt. He has spent the last decade studying healing modalities from around the world and applies his knowledge in a way that fine tunes the nervous system specifically to each unique patient.

Dr. Rocco is determined to guide you to achieve a level of health you’ve never experienced before, no matter where your healing state of being currently resides.

His practice has been strictly word of mouth and as such has no web presence. He can be reached at 561-573-4580 or through contacting Michelle Pershing.

Michelle Pershing, Owner, Soul of 100 Women

Michelle Pershing, Owner, Soul of 100 Women

Soul of 100 Woman Lymphatic Consciousness Body Work believes in supporting the Consciousness shift of one’s health and the health of the Planet.

The ALT/XP2 machine moves the lymphatic system at a greater depth than Manual Lymphatic therapy. ALT with the XP2 machine cleanses and filters the entire lymphatic system and venous system of trapped protein, toxins, hormones, cleaning/repairing body tissue and inflammation, while boosting the immune system.

Assisted Lymphatic Drainage Therapy supports detoxifying and regenerating several conditions: Lymphedema, Lipedema, Fibromyalgia, CFS, Adrenal Fatigue, Oncology massage, X Plant Detoxification,Breast Surgery Recovery, Pre/Post Op Plasitc Surgery, Pre/Post-Op Professional Athletic Bone and Tissue Surgery, Surgical Tissue and Bone repair, Chronic Venous Insufficiency (VS), Vertigo, Scar Reduction Therapy, Cancer, Lymes DIsease, Peridontal DIsease, Digestive therapy. ALT is ultilized as a positive form of therapy for PTSD: internally calming the body’s Autonamic, Parasympathic, Sympathetic Nervous System.

In addition to the website, Michelle can be reached at 818-421-7649.

Website

Questions and Topics in this Interview:

  • What is the foundational structure of healing with Technology Lymphatic and Organ Detox?
  • Dr. Rocco, how does your Chiropractic Technique initiate a megawatt chain effect of healing in the body?
  • Michelle, why is Assisted Lymphatic Therapy so powerful?
  • How do both techniques piggyback and support each other to catapult the healing process?
  • What are the results of opening up the body at these deep levels?
  • How are these modalities rare gems “diamonds in the rough” that are beyond mainstream treatments the most people are utilizing already?
  • What awareness and education do you want to share with the public?
  • Who are people seeking your services?

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the lives of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

Tagged With: assisted lymphatic therapy, chiropractic, Healing, healing modalities, John Ray, lymphatic drainage, lymphatic system, North Fulton Business Radio, Office Angels, organ detox, renasant bank, vibrational spinal alignment

Amanda Curd, Anchor Pilates, and Aaron Thomas, Prenups.com

November 16, 2023 by John Ray

Anchor Pilates
Family Business Radio
Amanda Curd, Anchor Pilates, and Aaron Thomas, Prenups.com
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Anchor Pilates

Amanda Curd, Anchor Pilates, and Aaron Thomas, Prenups.com (Family Business Radio, Episode 50)

On this episode of Family Business Radio, host Anthony Chen welcomed Amanda Curd, founder of Anchor Pilates, and Aaron Thomas, the mind behind Prenups.com. Amanda shared her career journey from being a physical therapist to opening her own Pilates studio, focusing on functional movements and promoting overall physical and mental strength. She discussed tailored practices for clients from different backgrounds, including those with specific needs due to conditions like cerebral palsy.

Aaron explained the concept and importance of prenuptial agreements as a tool for financial transparency, communication, and fairness in marriage. Aaron emphasized the need for such arrangements to avoid potentially destructive debates and stressors later in the marriage.

Anthony followed up with his guests about what they’ve seen as common reasons for failure in their clients. He concluded the show with comments about commitment and communication as critical to success.

Family Business Radio is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network.

Anchor Pilates

Anchor Pilates specializes in one on one Pilates sessions. Amanda, owner of Anchor Pilates, brings her extensive background in movement analysis and function to the Pilates studio. Strength, balance, and posture, and how they relate to the individual client, are the cornerstones of Anchor Pilates. She uses the Pilates method and background as a physical therapist to get the most out her clients to help them get the most functional movement in their lives. That functional movement is dependent on the client’s life goals. Anchor Pilates takes the life goals and uses the strength, balance, and posture you gain from Pilates to anchor to life.

Website | Facebook | Instagram | YouTube

Amanda Curd, Owner/Instructor, Anchor Pilates, LLC

Amanda Curd, Owner/Instructor, Anchor Pilates, LLC

Amanda Curd is the owner of Anchor Pilates, LLC, located in Alpharetta, GA. She is also a licensed physical therapist, has a degree in Food and Nutrition, and holds varying Pilates certifications. She lives with her husband David and loves visits with her son who is at college. She enjoys all things fitness and nutrition.

In her spare time, she enjoys cooking, knitting, and taking long walks.

LinkedIn

 

Prenups.com

Marriage is the most important legal contract you’ll ever sign, but no one has read it!

Today, the average couple has 8–10 bank accounts, 6-7 credit cards, equity in a property, multiple retirement accounts, tens of thousands in student loans, multiple vehicles, two jobs, and possibly a business, brokerage accounts, and inheritance. It is important to combine your financial lives fairly to avoid a messy end to a marriage, which can cost tens of thousands of dollars and have a devastating impact on each spouse’s life, children, and financial future.

Prenups.com has developed a plan for you to get married and structure your finances in a way that avoids the most common confusion and arguments couples have when it comes to their finances.

Often maligned, and seen as planning for the end of the marriage before it begins, or as a tool only for the ultra-wealthy, you can use this contract to lay the financial foundation for a happy marriage.

They’ll provide you with a customized playbook that eliminates the confusion about relationship finance, ensures you and your spouse have agreed to a fair plan for managing your money, and gives you the tools to plan for a long marriage together.

Website | LinkedIn | Instagram | YouTube

Aaron Thomas, Founder, Prenups.com

Aaron Thomas, Founder, Prenups.com

As a three-time winner of Atlanta’s Best Divorce Attorney, Aaron Thomas is one of the nation’s top experts in family law issues. He is a 2002 graduate of Harvard Law School, and from 2015-2022, his firm Aaron Thomas Law, was recognized by peers as one of the fastest growing family law firms in the state of Georgia. With clients ranging from NBA hall of famers and Superbowl winners to Grammy award winning artists, Aaron has extensive experience representing his clients in a range of family law matters, including divorce, custody, child support, and prenuptial and postnuptial agreements.

As founder of Prenups.com, Aaron is widely viewed as the go-to source for writing fair prenups. He carries a fundamental belief that establishing a solid financial foundation during engagement can prevent many common marital disputes, and that fair prenups help create happy marriages.

Aaron is also the author of The Prenup Prescription:  Meet the Premarital Contract Designed to Save Your Marriage.

LinkedIn

Anthony Chen, Host of Family Business Radio

Anthony Chen, Lighthouse Financial, and Host of “Family Business Radio”

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services are offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned, and other entities and/or marketing names, products, or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd., Melville, NY 11747. You can reach Anthony at 631-465-9090 ext. 5075 or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of “Family Business Radio” can be found at familybusinessradioshow.com.

Tagged With: Aaron Thomas, Amanda Curd, Anchor Pilates, Anthony Chen, attorney, divorce, Exercise, Family Business Radio, Lighthouse Financial Network, marital disputes, marriage, physical therapist, prenup.com, prenuptial agreement

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