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Passing Down Values in the Family Business, with Anthony Chen, Host of Family Business Radio

July 17, 2025 by John Ray

Passing Down Values in the Family Business, with Anthony Chen, Host of Family Business Radio
Family Business Radio
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Passing Down Values in the Family Business, with Anthony Chen, Host of Family Business Radio

Passing Down Values in the Family Business, with Anthony Chen, Host of Family Business Radio

Family Business Radio host Anthony Chen references a poignant scene from the movie Inception to underscore the significance of sustaining and passing down family values in the business.

Anthony’s commentary was taken from this episode of Family Business Radio. Family Business Radio is underwritten by Anthony Chen with Lighthouse Financial Network.

Transcript

Then, as we’re closing out the show with what’s called Anthony’s Financial Corner here, that’s going to be really hard for me to top these two. So I guess I would just piggyback on the answers with a little bit of a twist, as Andrea was sharing her insights when it comes to the children having their own individual identity and defining the financial planning corner and having that succession discussion.

I can’t help but heaing that, I’m going to steal or probably butcher the line from the movie for those who might be familiar with a movie called Inception at the very end. Where the son was in that kind of hospital deathbed of his father, and he took out that picture and he took out that little flower pinwheel.

And the line was, Yes, I know I’ve disappointed you because I can’t be you. To which the fake father responded by saying, I’m disappointed because you tried. So as a part of World Wisdom for the next gen, your parents are your parents, but as you are running and finding your values, the values that you’re going to hold could be work ethic, could be doing the right thing always, no matter what the cost for the client or something that’s very critical to the family itself that makes the family business successful.

That doesn’t always have to be translated to the exact same business. It could go from plumbing to let’s say HVAC or maybe mechanic work or maybe your law work. But if the absolute value of the family is a strong work ethic, you can have the same strong work ethic in other fields. But it’s got to be a passion that the next generation has passion for.

So if the conversation, again, comes down to communication, what the values are, it could simply be a shift of selling family business, a.) Pass that torch to someone else who will share that same value for business and give the next gen having that same value to a new business venture or business b.), doesn’t have to be the exact same thing, so expand one’s mind when preserving family value and a real asset.

Net worth is the value itself. That’s something no attorney, no accountant, not even myself, the financial planner, can really do the hard job of, that’s going to be a conversation that comes of communication. Values from parents or grandparents to the next generation. Thank you for listening in to Family Business Radio.

Anthony Chen, Host of Family Business Radio

Anthony Chen, Host of Family Business Radio

Family Business Radio is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services are offered through OSAIC, member FINRA/SIPC. RAA is separately owned, and other entities and/or marketing names, products, or services referenced here are independent of OSAIC. The main office address is 575 Broadhollow Rd., Melville, NY 11747. You can reach Anthony at 631-465-9090, ext. 5075, or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY, in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA, home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance, Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of Family Business Radio can be found by following this link.

Tagged With: Anthony Chen, Business Succession, core values, core values partner, Family Business, Family Business Radio, succession

100 Proven Ways to Acquire and Keep Clients for Life with Richard Weylman

July 16, 2025 by John Ray

100 Proven Ways to Acquire and Keep Clients for Life with Richard Weylman, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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100 Proven Ways to Acquire and Keep Clients for Life with Richard Weylman, on The Price and Value Journey podcast with host John Ray

100 Proven Ways to Acquire and Keep Clients for Life with Richard Weylman (The Price and Value Journey, Episode 139)

In this compelling episode of The Price and Value Journey, host John Ray interviews Richard Weylman, international bestselling author of 100 Proven Ways to Acquire and Keep Clients for Life. Despite being orphaned at age 6 and living in 19 foster homes, Richard became an award-winning sales leader at Rolls Royce and helped grow the Robb Report from inception to a record liquidity event.

Richard shares powerful insights on building lasting client relationships during what he calls “the great reevaluation,” a time when 25% of people are switching service providers because they feel taken for granted. Learn why satisfied clients aren’t enough anymore, how small word changes can transform your business, and practical tactics for turning clients into loyal advocates through personalized experiences.

Key topics include transforming your CRM into a CXM (Customer Experience Management system), the power of empathetic communication, why you should send thank-you notes for rejections, and how to create remarkable experiences that generate word-of-mouth referrals. Richard also reveals the one question he wishes he’d get asked more often and shares real-world examples from companies like Chewy, Bergdorf Goodman, and his own consulting practice.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways from this Episode

  • “The Great Reevaluation”: 25% of people are switching service providers because they feel taken for granted, creating opportunities for relationship-focused professionals.
  • Satisfied ≠ Loyal: Satisfied customers are “loyal neutral,” with 20–30% willing to leave for better options. Therefore, you need delighted advocates.
  • Words Matter: Simple changes like “feel welcome to call” instead of “feel free to call” create emotional connections and set you apart.
  • Transform Your CRM: Convert your Customer Relationship Management system into a Customer Experience Management (CXM) system with personal details about clients’ interests and preferences.
  • Thank You for “No”: Send gracious thank-you notes when prospects reject you. It positions you for future opportunities when timing improves.
  • Personalize Everything: Use client data to create tailored experiences, from birthday reminders to interest-based invitations and communications.
  • Focus on “How”: People don’t implement advice because they’re not told HOW. Provide specific, actionable steps rather than just concepts.
  • Build Remarkable Experiences: Create experiences worth talking about. This drives word-of-mouth marketing more effectively than traditional advertising.
  • The Power of Stories: Everyone has a story. Ask about it, listen to it, and remember it to build deeper emotional connections.
  • Relationship Marketing: In an AI-driven world, the human touch becomes even more valuable. Use technology to enhance, not replace, personal relationships.

Topics Discussed in this Episode

00:00 Introduction to Richard Weylman
00:50 Richard’s Early Life and Epiphany
07:52 The Great Reevaluation in Professional Services
11:56 Building Emotional Connections with Clients
18:31 The Power of Words in Client Relationships
25:18 From Satisfied Clients to Loyal Advocates
31:53 The Donut Story
32:44 Building Client Advocacy
33:14 The Bergdorf Goodman Experience
36:50 Transforming CRM to CXM
41:54 The Power of Personalized Marketing
49:15 The Importance of Implementation
56:14 Final Thoughts and Contact Information

Richard Weylman

Richard Weylman
Richard Weylman

Orphaned at age 6, Richard Weylman lived in nineteen foster homes and attended eleven different schools. Rather than becoming a victim of those circumstances he overcame them and has had remarkable business success, including going from being an award-winning general sales manager of Rolls Royce to heading sales and marketing for The Robb Report, A Magazine for the Luxury Lifestyle, from its inception until its record liquidity event.

A Hall of Fame-inducted keynote speaker, Richard has also been inducted into the Customer Experience Hall of Fame for his legendary work helping brands engage with their customers and retain them.

Richard is the author of three international bestsellers, the latest of which, 100 Proven Ways to Acquire and Keep Clients for Life, was the #1 New Release in Marketing and Consumer Behavior and #1 in Customer Relations on Amazon. The book was also been selected by Forbes editor Shep Hyken as a Top Ten Business Book for 2024, and was named the Outstanding Work of Literature award for 2024 by Bookpal. It is available on Amazon or at your favorite bookstore.

Finally, Richard is a Horatio Alger nominee for his philanthropic work on behalf of orphans and widows.

Website | LinkedIn

About The Price and Value Journey Podcast

The Price and Value Journey is a show for expert-service professionals who want more than formulas and quick fixes. If you’re a solo or small-firm provider—consultant, coach, attorney, CPA, or fractional executive—you know the real work of building a practice goes far beyond pricing. It’s about finding clarity, showing up with confidence, and learning how to express the full value of what you do in ways that clients understand and appreciate.

The Price and Value Journey Podcast with host John RayHosted by John Ray, business advisor and author of The Generosity Mindset, this podcast explores the deeper journey behind running a services business: how you think about your work, how you relate to clients, and how you sustain a business that’s not only profitable but deeply fulfilling. Yes, we talk pricing, but we also talk mindset, business development, trust, empathy, positioning, and all the intangible ingredients that make a practice thrive.

With solo episodes and conversations featuring thoughtful guests, The Price and Value Journey is a companion for professionals who are building something meaningful. Produced in partnership with North Fulton Business Radio, LLC, an affiliate of Business RadioX®, the podcast is accessible on all major podcast platforms. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 880 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Bergdorf Goodman, client advocacy, client relationships, client service, customer service, emotional connections, excellence in customer service, John Ray, marketing professional services, personalized marketing, professional services, Richard Weylman, Rolls Royce, The Price and Value Journey, The Robb Report

How Mentorship Transforms: Five Men by Dave Schmit

July 15, 2025 by John Ray

How Mentorship Transforms: Five Men by Dave Schmit, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
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How Mentorship Transforms: Five Men by Dave Schmit, on North Fulton Business Radio with host John Ray

How Mentorship Transforms: Five Men by Dave Schmit (North Fulton Business Radio, Episode 884)

What happens when you reflect on the people who shaped your character, not just your career?

Dave Schmit, principal of Schmit + Associates and author of Five Men: The Transformative Power of Mentorship, joins host John Ray for a moving conversation about the mentors who changed his life. From his father and a high school baseball coach to a faith leader who walked with him through unimaginable grief, Dave shares how each man left a lasting imprint. Their influence continues to guide his work, his family, and his approach to leadership.

This episode is not about business tips. It is about legacy. It is about the quiet power of showing up for someone else. Dave’s book is an invitation to reflect on the mentors in your own life and the person you could become for someone who needs you.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from this Episode

  • Mentorship is built over time: Dave’s mentors spanned decades and shaped every part of his life—vocational, personal, and spiritual.
  • Mentors speak hard truths: The most meaningful guidance often comes in the form of tough love, delivered with care.
  • Mentorship vs. coaching: Unlike coaching, true mentorship is grounded in long-term relationships and mutual respect.
  • Anyone can be a mentor: teachers, bosses, priests, parents; many roles can become mentoring relationships when trust and consistency are present.
  • Mentorship can heal division: Dave and his book’s preface writer, Egbert Perry, highlight how mentorship fosters understanding in a divided world.

Topics Discussed in this Episode

00:00 Introduction and Welcome to North Fulton Business Radio
01:51 Guest Introduction: Dave Schmit
02:23 Dave Schmit’s Background and Career
03:29 The Inspiration Behind Five Men
06:53 Mentorship Stories and Lessons
09:18 The Importance of Long-Term Mentorship
12:09 Personal Stories: Lessons from Dad
17:12 Truth Tellers: The Role of Mentors
17:50 A Career in Development
18:35 Meeting Fred Fisher
19:39 Building Connections
22:08 A Personal Story of Loss and Faith
24:26 The Importance of Mentorship
26:52 Encouraging Young People to Seek Mentors
28:56 How to Be a Better Mentor
30:29 Final Thoughts and Book Information
34:17 Closing Remarks and Announcements

Dave Schmit

Dave Schmit, Author of Five Men: The Transformative Power of Mentorships
Dave Schmit, Author of Five Men: The Transformative Power of Mentorships

Dave Schmit is a seasoned real estate developer, entrepreneur, and mentor dedicated to building communities and future leaders.

As the founder of Schmit + Associates, he has helped shape walkable, experience-driven developments across Georgia.

Outside of business, Dave is passionate about mentorship, leadership, and faith, drawing from his experiences as an athlete, coach, and community leader.

Five Men is his debut book, sharing the invaluable lessons he learned from the mentors who shaped his life. His mission is to inspire others to recognize, appreciate, and become mentors in their communities.

LinkedIn | Amazon

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

If you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 880 episodes and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: Author, Beyond Computer Solutions, Coaching, community leader, Dave Schmit, Egbert Perry, Five Men, John Ray, mentoring, Mentors, mentorship, North Fulton Business Radio, renasant bank, Schmit+Associates

Hard Truth from Atlanta Home Builders: ‘We Can’t Build What People Need’

July 10, 2025 by John Ray

Hard Truth from Atlanta Home Builders: 'We Can't Build What People Need', with Corey Deal, Greater Atlanta Home Builders Association, and Jordon Tench, O'Dwyer Properties, on the North Fulton Voices podcast
North Fulton Studio
Hard Truth from Atlanta Home Builders: 'We Can't Build What People Need'
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Hard Truth from Atlanta Home Builders: 'We Can't Build What People Need', with Corey Deal, Greater Atlanta Home Builders Association, and Jordon Tench, O'Dwyer Properties, on the North Fulton Voices podcast

Hard Truth from Atlanta Home Builders: ‘We Can’t Build What People Need’ (North Fulton Voices, Episode 12)

In this episode of North Fulton Voices, Nancy Diamond and Kathy Swahn of the North Fulton Improvement Network sit down with Corey Deal of the Greater Atlanta Home Builders Association and Jordon Tench of O’Dwyer Properties for a candid conversation about the rising costs, regulations, and resistance that are holding back housing in North Fulton and beyond.

Corey and Jordon pull back the curtain on how zoning delays, impact fees, and well-meaning but counterproductive regulations are creating a perfect storm—one that’s pushing out local builders and making it nearly impossible to deliver housing that everyday workers can afford.

They talk about what’s changed since the Great Recession, why even flat growth is a win in today’s market, and how good intentions at the local government level often result in bad policy outcomes. This conversation highlights the growing disconnect between the homes our communities need and what builders are actually able to deliver.

If you’ve ever wondered why new homes seem unaffordable, why it takes years to break ground, or why builders keep leaving certain areas behind, this episode will provide the answers.

North Fulton Voices is presented by the North Fulton Improvement Network. The show series is proudly sponsored by John Ray Co. and North Fulton Business Radio, LLC.

Key Takeaways from this Episode

  • North Fulton remains critically undersupplied, with housing inventory well below what’s considered a balanced market.
  • Costs to build have soared, and new regulations alone are adding $100,000 or more to the price of a typical single-family home.
  • Permitting and development timelines now stretch up to seven years, a delay that favors large national builders and edges out smaller, local firms.
  • Local governments often want the jobs that growth brings but resist the new rooftops needed to house that workforce.
  • Square footage minimums, density restrictions, and tree ordinances contribute to affordability challenges, especially for entry-level housing.
  • Both guests call for earlier collaboration with builders, more flexible zoning, and a willingness to rethink what affordability actually means.

Topics Discussed in this Episode

00:00 Introduction and Welcome to North Fulton Voices
00:59 Introducing the Guests, Corey Deal and Jordon Tench
01:25 Housing Market Data Overview
02:28 Corey Deal: Greater Atlanta Home Builders Association
03:43 Jordon Tench: O’Dwyer Properties
06:06 Challenges in Home Building
06:40 Impact of Regulations and Tariffs
11:50 Zoning and Permitting Issues
20:25 Investor Uncertainty and Market Differences
21:49 Challenges with Municipalities and Staff Turnover
22:45 Building Trust and Advocacy Efforts
24:42 Development Guide and Housing Affordability
27:08 Impact Fees and Legislative Actions
31:30 Accessory Dwelling Units (ADUs) and Density
35:42 Final Thoughts and Call to Action

Corey Deal, Greater Atlanta Home Builders Association

Corey Deal, Greater Atlanta Home Builders Association, on the North Fulton Voices podcast
Corey Deal, Greater Atlanta Home Builders Association

Corey Deal is the Executive Officer of the Greater Atlanta Home Builders Association.

The Greater Atlanta Home Builders Association is a not-for-profit professional trade association founded in 1945, dedicated to promoting, protecting, and preserving the home building industry as a vital economic force in the Atlanta area. It is one of over 800 local home builder associations in the United States and is affiliated with both the Home Builders Association of Georgia and the National Association of Home Builders. The association’s membership includes builders, remodelers, developers, trade contractors, manufacturers, suppliers, financial institutions, real estate companies, and professional service providers of all sizes.

The organization focuses on advocacy, education, networking, and community service, working to ensure an economically viable building environment and to promote public policy solutions that benefit both the housing industry and the community. It provides its members with valuable services and products aimed at increasing profitability, professionalism, and consumer value. The association also offers educational programs, certification opportunities, and supports charitable initiatives such as HomeAid Atlanta, which helps build and renovate housing for homeless families and individuals in Georgia.

Website

Jordon Tench, O’Dwyer Properties

Jordon Tench, O'Dwyer Properties, on the North Fulton Voices podcast
Jordon Tench, O’Dwyer Properties

Jordon Tench is the Land Development Manager of O’Dwyer Properties.

O’Dwyer Properties, operating as O’Dwyer Homes, is a local, family-owned and operated certified professional home builder based in Atlanta. Founded in 1992 by Dan O’Dwyer, the company has built more than 2,300 new homes and communities throughout the Atlanta area, maintaining a strong reputation for quality construction, energy efficiency, and customer satisfaction.

O’Dwyer Homes distinguishes itself by offering personalized, semi-custom homes and townhomes, with architectural styles including craftsman, traditional, and farmhouse exteriors paired with spacious, open-concept interiors. TThe company is recognized as Atlanta’s only local Energy Star-certified new home builder, ensuring its homes meet rigorous standards for energy efficiency, comfort, and durability.

O’Dwyer Properties is committed to delivering value and quality, providing a one-year builder warranty on materials and workmanship, as well as a ten-year structural warranty. The company is actively involved in industry organizations and community initiatives, with its leadership earning accolades such as “Builder of the Year” from the Greater Atlanta Home Builders Association and “Builder Captain of the Year” from HomeAid Atlanta.

Website

North Fulton Improvement Network

The North Fulton Improvement Network (NFIN) is a think tank made up of community leaders from various sectors, focused on missing middle housing and the livability challenges confronting North Fulton. Its members come from the six cities constituting the northern half of Fulton County, Georgia—Alpharetta, Johns Creek, Milton, Mountain Park, Roswell, and Sandy Springs—and are working to address the widespread yet little-known financial vulnerability across the region. With stakeholders from sectors including business, nonprofit, faith, government, and citizens, NFIN centers their work on five areas of impact, seeks to educate the public about these issues, builds a network of individuals and organizations with innovative private and public solutions, and connects resources to those in need.

The leadership team of NFIN is Jack Murphy, Nancy Diamond, and Kathy Swahn.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Nancy Diamond

Nancy Diamond

Nancy Diamond is a Project Manager with Schmit & Associates, a real estate development firm, creating town center revitalization in communities all around the metro area.

Nancy served 8 years as a Roswell City Council Member, including a term as Mayor Pro Tem, with liaison positions with Community Development, Transportation, Recreation & Parks, and Public Safety.

In addition to her work with the North Fulton Improvement Network, Nancy has been active in area non-profit organizations, including board leadership positions in the STAR House Foundation, WellStar North Fulton Hospital, and the Roswell Rotary Club.

A native of Atlanta and a 42-year North Fulton resident, Nancy worked at Turner Broadcasting in the early years of CNN, then became a freelancer in sports television graphics. While raising her two daughters, she worked from home, first developing a corporate gift service and later as a mortgage loan originator.

Nancy and her husband, Glenn, now relish the role of grandparents to 8-year-old Owen.

LinkedIn

Kathy Swahn

Kathy Swahn, President Emeritus, The Drake House
Kathy Swahn

Kathy has resided in the North Fulton area for almost 45 years. She has watched the community evolve from what was “unincorporated Fulton County” to a six-city bustling suburban community. Her history has been characterized by a focus on children: she was a stay-at-home mother who raised two daughters, she spent years in leadership roles in school PTAs and Girl Scouts, the National Charity League, the North Fulton Council of PTAs, and she served as chair of the Superintendent’s Advisory Council.

Kathy transitioned back to work by jumping into the non-profit world. She joined the team at North Fulton Community Charities, running their Holiday Program, becoming Development Director and successfully managing the $3 million capital campaign for their Elkins Road location. Along the way, she also served on the DFACS Board and chaired the board of the Fulton County Continuum of Care for four years.

After having the opportunity to join in the Greater North Fulton Chamber of Commerce Leadership Program, Kathy was surrounded with a dynamic group of folks who worked to create The Drake House. Since 2004, she served as board chair for the first four years, executive director for nine years, and is now retired. Over those years, The Drake House served over 500 single mothers with over 1,000 children and grew the assets of the organization to over $4 million.

Kathy continues to serve The Drake House on the Advocacy Committee, along with her work for NFIN.

She spends much of her time traveling to the DC area, where her children and grandchildren reside.

LinkedIn

About North Fulton Voices

While North Fulton County is one of the most desirable places to live in the United States, the region faces a growing crisis: a severe shortage of housing options for middle-income employees, particularly essential workers such as first responders and teachers. North Fulton Voices, presented by the North Fulton Improvement Network, is the go-to source for in-depth analysis and discussion of missing middle housing and the livability challenges confronting North Fulton. Listen as we understand the implications of this problem, explore innovative solutions, and examine why providing these housing options is vital for North Fulton’s future.

The show series is sponsored and offered as a service to the community by John Ray Co. and the North Fulton affiliate of Business RadioX®.

Sponsor for North Fulton Voices: John Ray and North Fulton Business Radio, LLC

The North Fulton Voices show series is proudly sponsored by John Ray Co. and the North Fulton affiliate of Business RadioX®.

John Ray
John Ray

John Ray is a podcast show host and producer and owns North Fulton Business Radio, LLC, the North Fulton (Georgia) affiliate of Business RadioX®.

John also operates his own business advisory practice, Ray Business Advisors. John’s services include advising solopreneur and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants and bookkeepers, marketing professionals, and other professional services practitioners.

John is the author of the #1 nationally best-selling book, The Generosity Mindset:  A Journey to Business Success by Raising Your Confidence, Value, and Prices.

John is the host of North Fulton Business Radio and The Price and Value Journey. North Fulton Business Radio, the longest-running podcast in the North Fulton region of Georgia, features a wide range of business and community leaders. The Price and Value Journey is devoted to solo and small firm professional services providers, and covers issues such as pricing, value, and business development.

Tagged With: Atlanta home builders, Atlanta residential real estate, Corey Deal, Greater Atlanta Home Builders Association, housing affordability, housing crisis, housing policy, Jack Murphy, Jordon Tench, Kathy Swahn, local zoning restrictions, Nancy Diamond, North Fulton Improvement Network, North Fulton Voices, O'Dwyer Properties, planning and zoning, workforce housing, zoning

The Transformational Work of the STAR House Foundation

July 10, 2025 by John Ray

The Transformational Work of the STAR House Foundation, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
The Transformational Work of the STAR House Foundation
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The Transformational Work of the STAR House Foundation, on North Fulton Business Radio with host John Ray

The Transformational Work of the STAR House Foundation (North Fulton Business Radio, Episode 883)

In Roswell, Georgia, hundreds of children face steep challenges outside the classroom. Those challenges don’t stop when the school day ends. That’s where the STAR House Foundation comes in.

In this episode of North Fulton Business Radio, host John Ray speaks with Windy Nicholson, Maureen Curtis, and Alejandra Torchia of the STAR House Foundation, a nonprofit that provides free, on-site afterschool programs for underserved children at Title I elementary schools. These programs offer more than academic help. They provide character development, emotional support, healthy snacks, and consistent encouragement from trusted adults.

A $1,000 donation funds a full year of support for one child. Many former students are now returning as volunteers, educators, and even board members. Their “32 STARS for 32 Years” campaign aims to raise $32,000 to expand the mission and reach even more children.

If you believe every child deserves a strong start and a real chance to thrive, this conversation will show you what that looks like in action.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from this Episode

  • Early intervention matters: Reading proficiency by third grade is a strong predictor of long-term academic success. STAR House helps students build that foundation.
  • On-campus access: STAR House operates after school in Title I schools at no cost to families, with a six-to-one student-to-coach ratio.
  • A full-circle model: Former students are now volunteers, educators, and board members—proof of long-term transformation.
  • High-impact giving: Just $1,000 supports a child for an entire year of afterschool care, tutoring, and personal development.
  • Community powered: STAR House depends on individual donors, sponsors, volunteers, and corporate partners to fulfill its mission.
  • Current campaign: “32 STARS for 32 Years” seeks to raise $32,000 to fund the upcoming school year for underserved students in Roswell.

Topics Discussed in this Episode

00:00 Introduction to North Fulton Business Radio
00:24 Highlighting the STAR House Foundation
00:46 Renasant Bank Sponsorship
01:49 Welcoming Guests from STAR House Foundation
02:14 Overview of STAR House Foundation
03:23 Challenges Faced by Underserved Children
04:35 Maureen’s Role and Experience
06:00 Details About the Schools Served
09:41 Importance of Food and Nutrition
10:16 Growth and Impact of STAR House Foundation
12:50 Partnership with Schools
15:09 The Stakes and Long-term Impact
19:05 Heartwarming Success Stories
22:09 Back to School Campaign
25:17 Volunteer Opportunities
28:40 Corporate Sponsorships and Donations
29:45 Final Thoughts and Gratitude
33:12 Closing Remarks and Sponsor Message from Beyond Computer Solutions

STAR House Foundation

STAR House Foundation is a non-profit organization based in Roswell, Georgia, dedicated to supporting at-risk children in North Fulton County through after-school tutoring, mentoring, and enrichment programs. Serving over 200 students in three Title I schools, STAR House provides a safe and nurturing environment where children can improve their academic performance, develop positive study habits, and build essential life skills. The foundation also offers a summer camp that bridges the academic gap during school breaks, focusing on retention and continued growth for elementary students.

Founded in 1993 by local volunteers who recognized the need for after-school supervision and academic support among economically disadvantaged youth, STAR House has grown to become a vital resource in the community. Its mission is to equip students with the tools and encouragement needed for personal and educational success, working closely with schools, families, and community partners. STAR House is committed to fostering diversity, inclusion, and equity, ensuring all children have the opportunity to reach their full potential and envisioning a future where every student can improve their life’s trajectory through education and mentorship.

Website | LinkedIn | Instagram

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

If you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 880 episodes and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: after school care, Alejandra Torchia, Beyond Computer Solutions, early childhood education, John Ray, Maureen Curtis, mentorship, North Fulton Business Radio, renasant bank, Roswell, Roswell Georgia, Star House Foundation, Title I schools, underserved children, underserved communities, why early childhood matters, Windy Nicholson

Why Charging Premium Fees is Actually a Service to Your Clients, with Criminal Attorney Joshua Baron

July 9, 2025 by John Ray

Why Charging Premium Fees Is Actually Service to Your Clients, with Criminal Attorney Joshua Baron, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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Why Charging Premium Fees Is Actually Service to Your Clients, with Criminal Attorney Joshua Baron, on The Price and Value Journey podcast with host John Ray

Why Charging Premium Fees is Actually a Service to Your Clients, with Criminal Attorney Joshua Baron (The Price and Value Journey, Episode 138)

In this second part of a compelling conversation, host John Ray continues his deep dive with criminal defense attorney Joshua Baron, exploring the life-changing effects of charging premium fees and the philosophy behind building a service-based practice.

Josh reveals how a single 45-minute conversation with a business consultant led him to triple his prices and why most of his clients said yes. This episode unpacks the psychology behind pricing decisions, the importance of aligning your client experience with your fees, and how premium pricing actually serves both attorney and client better.

Beyond pricing strategy, Josh shares his unique approach to client access (including giving out his personal cell phone number), his philosophy on when to work for free versus when to charge premium rates, and how his deeply held beliefs about service and purpose drive his business decisions.

Whether you’re struggling with pricing confidence, wondering how to justify premium fees, or seeking to understand the relationship between pricing and client treatment, this episode provides both tactical strategies and a philosophical framework for building a sustainable, values-driven practice.

If you haven’t heard the first part of John’s interview with Josh, please follow this link

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways from this Episode

  • Test pricing changes with pilot programs – Don’t overhaul everything at once; experiment with a subset of cases to build confidence and gather data.
  • Focus on what you’re uniquely good at – Narrow your offerings dramatically rather than trying to serve everyone; Josh went from thirty practice areas to essentially two.
  • Have honest value conversations with clients – Help clients articulate whether the case is truly important to them rather than trying to convince them it should be.
  • Premium pricing requires premium experience alignment – You can’t charge high fees while delivering a discount experience; everything must align.
  • If clients don’t treat you well, examine your pricing – Low prices communicate that you see yourself as low-value, which affects how clients interact with you.
  • Personal accessibility can reduce overall contact – Giving clients his cell phone number actually decreased calls because they felt secure knowing they could reach him.
  • Your day job enables your mission, it doesn’t have to be your mission – Charging sustainable rates allows you to pursue your deeper purpose without financial stress.

Topics Discussed in this Episode

00:00 Introduction and Guest Overview
01:34 Recap of Part One
02:00 Joshua Baron’s Pricing Journey Begins
04:04 The Impact of Pricing Changes
08:08 Client Value and Case Selection
10:30 Understanding Client Value
16:53 Creative Solutions in Legal Practice
20:37 Premium Legal Fees: A Service to All
22:45 Balancing Work and Life as a Lawyer
23:35 The Importance of Pricing and Client Treatment
25:13 Setting Boundaries with Clients
26:09 The Value of Accessibility and Client Communication
30:16 Philosophy Behind Legal Practice
34:41 Pricing and the Mindset of Service
42:42 The Importance of Networking and Relationships
46:15 Final Thoughts and Contact Information

Joshua Baron

Joshua Baron
Joshua Baron

Joshua Baron is a criminal defense attorney and the founder of SB Legal, based in Utah. He graduated summa cum laude with a Bachelor of Arts in History from Cal Poly, Pomona, at age 18, then served an LDS mission in Viña del Mar, Chile, where he became fluent in Spanish. In 2007, he earned his J.D. cum laude from Brigham Young University’s J. Reuben Clark Law School, serving as Executive Editor of the Journal of Public Law and Associate Editor of the Education Law Journal. After law school, Baron began his career as a civil litigator in Park City, representing developers and real estate companies. Seeking more trial experience, he joined the Salt Lake City Prosecutor’s Office in 2008, handling over 1,500 criminal cases per year and leading more than thirty jury trials.

In 2009, Baron co-founded Sharifi & Baron, PLLC, which later became SB Legal. He has since represented hundreds of clients in nearly every court in Utah, covering a wide range of criminal and immigration matters. Baron is licensed to practice before both federal and state courts in Utah. His practice areas include criminal defense—such as violent crimes, drug offenses, white-collar crimes, domestic violence, and sex crimes—and immigration law, including deportation defense and appeals. He has achieved not guilty verdicts and dismissals in serious criminal cases, including aggravated burglary, sexual assault, and drug distribution.

Baron is recognized for his professionalism, client-focused approach, and responsiveness. He has been selected as a Super Lawyer by Mountain States Super Lawyers from 2020 to 2025 and previously as a Rising Star. He has also been named a Top Lawyer by the Global Directory of Who’s Who and included in Utah Business Magazine’s Utah Legal Elite.

In addition to his legal practice, Baron is an author and educator, having written books such as Criminal Defense Referrals and The Business of Criminal Law, and taught criminal law and procedure as adjunct faculty at Ensign College.

Website | LinkedIn

About The Price and Value Journey Podcast

The Price and Value Journey is a show for expert-service professionals who want more than formulas and quick fixes. If you’re a solo or small-firm provider—consultant, coach, attorney, CPA, or fractional executive—you know the real work of building a practice goes far beyond pricing. It’s about finding clarity, showing up with confidence, and learning how to express the full value of what you do in ways that clients understand and appreciate.

The Price and Value Journey Podcast with host John RayHosted by John Ray, business advisor and author of The Generosity Mindset, this podcast explores the deeper journey behind running a services business: how you think about your work, how you relate to clients, and how you sustain a business that’s not only profitable but deeply fulfilling. Yes, we talk pricing, but we also talk mindset, business development, trust, empathy, positioning, and all the intangible ingredients that make a practice thrive.

With solo episodes and conversations featuring thoughtful guests, The Price and Value Journey is a companion for professionals who are building something meaningful. Produced in partnership with North Fulton Business Radio, LLC, an affiliate of Business RadioX®, the podcast is accessible on all major podcast platforms. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 880 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: charging premium fees, client communication, criminal defense attorney, criminal defense lawyer, John Ray, Joshua Baron, networking, pricing, pricing strategy, purpose, raising prices, relationships, SB Legal, setting boundaries, The Price and Value Journey

Aging in Place with Dignity and Support, with Sue McCormick, Synergy Home Care

July 8, 2025 by John Ray

Aging in Place with Dignity and Support, with Sue McCormick, Synergy Home Care, with host John Ray on North Fulton Business Radio
North Fulton Business Radio
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Aging in Place with Dignity and Support, with Sue McCormick, Synergy Home Care, with host John Ray on North Fulton Business Radio

Aging in Place with Dignity and Support, with Sue McCormick, Synergy Home Care (North Fulton Business Radio, Episode 882)

In this episode of North Fulton Business Radio, host John Ray welcomes Sue McCormick, Owner and CEO of Synergy Home Care of North Atlanta. For nearly two decades, Sue has helped clients of all ages remain safely and comfortably in their homes, especially during times of crisis.

Sue shares how Synergy Home Care responds quickly to urgent needs, supports family caregivers, and provides personalized non-medical care that makes a lasting difference. From light housekeeping to around-the-clock hospice assistance, her team helps clients age in place with dignity while giving families the peace of mind they need.

If you are caring for a loved one or planning for your own future, this conversation offers valuable insight into the power of compassionate home care.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from this Episode

  • Purpose-Driven Care: Sue shifted from real estate to home care to find deeper meaning in her work and serve the community more directly.
  • Care for All Ages: Synergy HomeCare supports not only seniors but also children, adults with disabilities, and individuals recovering from injury or surgery.
  • Rapid Response: Most calls come during emergencies. Synergy is often able to place a caregiver within just a few hours, even on weekends and holidays.
  • Helping Clients Age in Place: As housing costs rise and senior living options become limited, more people are choosing to remain at home. Synergy makes that possible with safe, reliable care.
  • Support for Families: This service benefits both loved ones and clients equally. Family caregivers get the relief and reassurance they need to continue the other obligations of their lives.
  • Trusted, Trained Caregivers: All aides are background checked, certified, and trained as either CNAs or PCAs, depending on the client’s needs.
  • Stories That Inspire: Sue shares powerful real-life experiences, including long-term care relationships and fulfilling promises made to clients, that reflect the heart of her mission.

Topics Discussed in this Episode

00:00 Introduction and Welcome
01:39 Guest Introduction: Sue McCormick of Synergy Home Care
01:52 Overview of Synergy Home Care
02:55 Sue’s Journey into Home Care
04:21 Challenges and Operations in Home Care
05:56 Clarifying Home Care Services
09:34 Client Stories and Successes
15:34 Geographical Reach and Aging in Place
18:12 Employee Qualifications and Training
20:11 Identifying the Need for Home Care
21:40 More Success Stories
26:40 Closing Remarks and Contact Information
27:42 Final Announcements and Thank You

Sue McCormick, Synergy Home Care of North Atlanta

Sue McCormick, Synergy Home Care of North Atlanta
Sue McCormick, Synergy Home Care of North Atlanta

Sue McCormick has lived in the Alpharetta area since 1990 and, in addition to helping care for her mom, who passed in 2019, she has two children ages 32 and 29. Sue manages marketing and advertising, oversees accounting, and provides valuable resources to our clients by coordinating services from her extensive database of senior providers. Sue loves meeting with families, learning their stories and helping develop a plan that promotes their independence while creating a safer environment for her clients.

Synergy HomeCare of Alpharetta is a trusted provider of non-medical, in-home care services for seniors and individuals with disabilities in the North Atlanta area. The company is dedicated to helping clients maintain their independence and dignity by offering personalized care plans tailored to each individual’s unique needs. Services range from personal care and companionship to specialized support for those with chronic conditions or recovering from surgery, all delivered by a team of compassionate, highly trained caregivers.

Locally owned and operated by Sue McCormick, Synergy HomeCare of Alpharetta is known for its reliability, flexibility, and dedication to the highest standards. The agency is available 24/7, ensuring families have peace of mind and access to support whenever it’s needed. With a strong reputation for professionalism and heartfelt service, Synergy HomeCare of Alpharetta stands out as a leading choice for families seeking quality in-home care in Alpharetta, Johns Creek, Roswell, and surrounding communities.

Company Website

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

If you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 880 episodes and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of  North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: home care, home care agency, John Ray, North Fulton, North Fulton Business Radio, Sue McCormick, synergy home care, Synergy Home Care of North Atlanta, synergy homecare

Whitney Teal on the Power of Communications Over Marketing

July 2, 2025 by John Ray

Whitney Teal on the Power of Communications Over Marketing, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
Whitney Teal on the Power of Communications Over Marketing
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Whitney Teal on the Power of Communications Over Marketing, on North Fulton Business Radio with host John Ray

Whitney Teal on the Power of Communications Over Marketing (North Fulton Business Radio, Episode 881)

Whitney Teal, founder of The Teal Bridge, joins host John Ray for an insightful conversation about why most small businesses are focusing on the wrong thing when it comes to visibility. A self-described communications specialist, not a marketer, Whitney breaks down how reframing your outreach around communications rather than marketing can lead to deeper client relationships, more meaningful engagement, and content that actually resonates.

She explains the importance of vulnerability in business, explains how to present authentically on podcasts and social media without oversharing, and explains why she believes podcasting is one of the most underutilized tools for building trust. Drawing on her radio background and current work with service-based businesses and thought leaders, Whitney offers a refreshing and practical take on what it means to show up, sincerely and consistently, for your audience.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from this Episode

  • Stop saying “marketing.” Instead, start thinking “communications.” It changes how you show up and how others connect with you.
  • Podcast guesting and hosting are powerful tools for storytelling, not selling.
  • Vulnerability builds trust, but there’s an art to doing it well and meaningfully.
  • You don’t need to chase trends or go viral. Consistency, authenticity, and relationships win.
  • Thought leaders, lawyers, CPAs, and nonprofits can all thrive with message-first strategies, even in highly regulated industries.
  • Your brand isn’t what you say; it’s what others say when they see or meet you.

Topics Discussed in this Episode

00:00 Introduction to North Fulton Business Radio
02:00 Guest Introduction: Whitney Teal
02:16 Whitney’s Background and Career Journey
05:54 The Evolution of Marketing and Social Media
09:11 The Importance of Communication Skills
11:15 The Value of Media Training
12:58 Being a Podcast Guest and Host
18:35 The Importance of Delivery for Thought Leaders
19:05 The Power of Podcasts in Business
19:37 Challenges of Self-Promotion on Social Media
23:24 The Art of Vulnerability in Marketing
24:39 Authenticity in Business Communication
27:14 Building Relationships Through Marketing
30:09 Identifying Marketing Issues in Your Business
33:31 Success Stories and Client Testimonials
35:58 Contact Information and Final Thoughts

Whitney Teal, The Teal Bridge

Whitney Teal, The Teal Bridge
Whitney Teal, The Teal Bridge

Whitney Teal, a trailblazing visualizer, has extensive experience in the marketing industry. Her beginnings in radio kickstarted her journey as an entrepreneur. She co-founded her first business in 2015 and since has helped start four additional businesses specializing in services for thought leaders and SMBs including her current venture, The Teal Bridge.

Whitney is also a founding member and ambassador of the FEW (Fellowship of Extraordinary Women) Atlanta Chapter and hosts the podcast If I Ever Live to Be, highlighting personal stories and tips for navigating life the best way possible.

Website | LinkedIn | Instagram

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

If you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 880 episodes and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of  North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: Beyond Computer Solutions, Branding, building relationships, communications, John Ray, marketing, North Fulton Business Radio, relationships, renasant bank, Social Media, thought leaders, Whitney Teal

AI, Cyber Threats, and Your Business with Chris Noles, Beyond Computer Solutions

July 2, 2025 by John Ray

AI, Cyber Threats, and Your Business with Chris Noles, Beyond Computer Solutions, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
AI, Cyber Threats, and Your Business with Chris Noles, Beyond Computer Solutions
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AI, Cyber Threats, and Your Business with Chris Noles, Beyond Computer Solutions, on North Fulton Business Radio with host John RayAI, Cyber Threats, and Your Business with Chris Noles, Beyond Computer Solutions (North Fulton Business Radio, Episode 880)

In this episode of North Fulton Business Radio, host John Ray welcomes back Chris Noles, owner and president of Beyond Computer Solutions, to discuss what every business, large or small, needs to know about modern cybersecurity threats. Chris breaks down the evolving risks posed by phishing attacks, AI-powered scams, and outdated systems, and why human error remains the biggest vulnerability. He also shares critical updates on the upcoming Windows 10 end-of-life deadline, the importance of password managers and multifactor authentication, and the truth about cyber insurance coverage most businesses get wrong.

Beyond the insights, John announces that North Fulton Business Radio is a proud client and partner of Beyond Computer Solutions. Whether you’re a law firm, healthcare practice, or construction company, this episode is a must-listen if protecting your data and operations matters to you like it does to John and his team.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Key Takeaways from this Episode

  • Cyberattacks target everyone, not just large organizations. If your device connects to the internet, you’re at risk.
  • Phishing and impersonation attacks are on the rise, and AI makes them harder to detect.
  • Training staff and having robust monitoring tools in place is more critical than ever.
  • Windows 10 support ends October 15, 2025. Businesses should plan device upgrades now to avoid security vulnerabilities.
  • Cyber insurance is often inadequate. Attorney fees alone in a breach can exceed $800,000.
  • Don’t use browsers to save passwords. Use secure password managers like Bitwarden instead.
  • AI tools like Microsoft Copilot can boost productivity but must be deployed securely.
  • Proactive IT partners make all the difference. Responsiveness, strategy, and security should be non-negotiable.

Topics Discussed in this Episode

00:00 Introduction to North Fulton Business Radio
01:55 Guest Introduction: Chris Noles
03:01 Cybersecurity Insights and Risks
09:00 Microsoft Updates and Cybersecurity Measures
11:30 Password Management and Multifactor Authentication
13:12 Cyber Insurance: Are You Covered?
15:07 AI in Business: Opportunities and Risks
17:29 Big Announcement: Partnership with Beyond Computer Solutions
18:39 IT Support and Success Stories
23:05 Conclusion and Contact Information

Chris Noles, Founder and CEO, Beyond Computer Solutions

Chris Noles, Owner and President, Beyond Computer Solutions
Chris Noles, Owner and President, Beyond Computer Solutions

Chris Noles is an experienced virtual CIO and technology consultant for professionals and business owners. Chris has over 26 years of information technology experience and over 24 years of experience as a business owner providing managed IT and cybersecurity services.

Chris began his career in the 1990s providing specialized IT services for law firms and business owners, and many of those same law firms and business owners continue to work with his team of experts today. Chris is a trusted advisor who has provided IT services, compliance, and security solutions to politicians, attorneys, doctors, and executives for organizations of all sizes.

Chris and his firm have over 20 years of experience keeping businesses running so that business owners can focus on running their businesses. His team has also played a significant role in responding to and remediating high-profile cybersecurity breaches. Chris has been featured in multiple articles, providing cybersecurity expert advice to medical and legal professionals who are concerned about protecting their reputations. Chris’s firm has been recognized as one of the top 501 MSPs worldwide.

When Chris isn’t helping business owners solve problems with technology, he enjoys spending time with his new daughter, traveling, and spending time outdoors.

LinkedIn

Beyond Computer Solutions

Beyond Computer Solutions is an Atlanta-based IT services provider specializing in managed IT solutions, cybersecurity, cloud computing, and IT consulting for small and medium-sized businesses. The company helps organizations such as law firms, manufacturing companies, and other businesses protect themselves from cyberattacks and maintain compliance with industry regulations.

Beyond Computer Solutions acts either as a full IT department or as an extension of an existing team, offering proactive management and support to ensure secure, stable, and efficient technology operations. Their approach emphasizes personalized service, industry-specific expertise, and a commitment to building long-term, trusting relationships with clients.

Founded in 2009, the company is privately held and recognized for its attentive, responsive staff and its ability to deliver reliable, tailored IT solutions that help clients focus on growth while minimizing technology risks.

Website | LinkedIn | Facebook | YouTube

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

Beyond Computer Solutions supports North Fulton Business Radio

If you’re a law firm, medical practice, or manufacturer, there’s one headline you don’t want to make: “Local Business Pays Thousands in Ransom After Cyberattack.” That’s where Beyond Computer Solutions comes in. They help organizations like yours stay out of the news and in business with managed IT and cybersecurity services designed for industries where compliance and reputation matter most.

Whether they serve as your complete IT department or simply support your internal team, they are well-versed in HIPAA, secure document access, written security policies, and other essential aspects that ensure your safety and well-being. Best of all, it starts with a complimentary security assessment.

Website | LinkedIn | Facebook | YouTube

About North Fulton Business Radio and host John Ray

With over 870 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of  North Fulton Business Radio, and Owner, Ray Business Advisors
John Ray, host of  North Fulton Business Radio and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants, bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: Beyond Computer Solutions, Chris Noles, cyberattacks, cybersecurity, cybersecurity services, cyberthreats, IT support, John Ray, managed IT services, managed IT support, North Fulton Business Radio, outsourced IT services, phishing

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