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The Customer Experience – Jill Raff

September 9, 2019 by Mike

10K a Day Dentist
Gwinnett Studio
The Customer Experience - Jill Raff
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10K a Day DentistThe $10K a Day Dentist with Dr. Bill Williams gives a creative approach to helping dentists finish well. Here you’ll discover what’s hot with interviews with the sharpest business minds and those making waves in the dental industry.

We’ll diagnose and treatment plan for radical growth of real dental practices live in our Hot Seat episodes. This podcast is also packed with detailed actionable strategy direct from Dr. Williams’ 5M Masterminds and Online Academy. Whether you are just starting out fresh from dental school, are starting a full-time practice, or are pondering retirement, this podcast is for you.

Tagged With: dental customer service, dental practices, dentist customer experience, dr. bill williams

LEADER DIALOGUE: Strategies to High Reliability

September 6, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Strategies to High Reliability
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Topics discussed on this episode include:

  • Business Acumen: Which will include Craig’’s background and overview of Press Ganey
  • Current state: Discuss current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status.
  • Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.

Craig Clapper/Press Ganey

Craig Clapper is a founding partner of Healthcare Performance Improvement (HPI) and a partner in Press Ganey Transformational Advisory Services. HPI is a group that specializes in improving human performance in complex systems using evidence-based methods from high-reliability organizations. Craig has 30 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, system reliability, and safety culture transformation. Craig has led safety culture transformation engagements for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare.

Prior to being a partner in Press Ganey Transformational Services, Craig was the Chief Knowledge Officer of HPI, the Chief Operating Officer of HPI, the Chief Operating Officer of Performance Improvement International, Systems Engineering Manager for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station.

Education & Certifications

  • Bachelor of Science in Nuclear Engineering, Iowa State University
  • Professional Engineer (PE) licensure in Mechanical Engineering, State of Arizona
  • Certified Manager of Quality and Organizational Excellence (CMQ/OE), American Society for Quality (ASQ)

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: craig clapper, duffie dixon, Healthcare, healthcare excellence, healthcare management, Healthcare Performance Improvement, HPI, leader dialogue, leader dialogue podcast, leader dialogue radio, lisa counsell, press ganey, Press Ganey Transformational Advisory Services, SOAR Vision Group

Dreams Come True! Groundbreaking for the New Special Needs Schools of Gwinnett Campus

September 5, 2019 by Mike

Gwinnett Business Radio
Gwinnett Business Radio
Dreams Come True! Groundbreaking for the New Special Needs Schools of Gwinnett Campus
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Lawrenceville’s Special Needs Schools of Gwinnett has been hoping for a new building to give their students a better environment to learn, and their wishes are coming true.

On August 27, 2019 they broke ground for a historic school expansion. The new facility will be built on its 7-acre property on Davis Road in Lawrenceville.

The school currently operates out of two aging homes and two temporary classroom trailers that have a total maximum capacity of 50 students. The school is currently over capacity with 75 students. The ground-breaking marks the beginning of the second phase of a four-phase development plan.

Special Needs Schools of Gwinnett opened its doors 30 years ago. When it first launched, the school was comprised of a paint closet and four students. It upgraded to its current facility, but again is growing out of its space.

The project will be completed in four phases. The first phase was completed in January 2018, with the construction of a sewer line to replace the existing septic tanks.

The second phase will include the construction of a school building that houses 7 classrooms, two therapy rooms, offices, lunchroom, and lobby/reception area as well as site work, parking, design costs, retention pond expansion, and the renovation of an existing building for a Young Adult program. This phase will increase the school’s capacity to 80 students and is expected to be completed at the end of the 2019-2020 school year.

The school is also planning a third phase of construction that will include the addition of 14 classrooms to increase capacity from 80 to 200 students as well as a lunchroom expansion, two white calming rooms, and covered walkways that will connect the Phase Two buildings to the Phase Three buildings.

Phase Four will include constructing a multipurpose building and activities room that will accommodate therapy treatment, physical education activities, school program activities, and community events.

Mitsubishi Electric Trane HVAC US, the exclusive provider of Zoned Comfort Solutions and a leading supplier of Variable Refrigerant Flow (VRF) heating and cooling systems, joined the Special Needs Schools of Gwinnett at the official groundbreaking ceremony. Mark Kuntz, CEO for Mitsubishi Electric Trane HVAC US, along with several other METUS executives and employees, were on hand.

“We’re beyond thrilled to witness a new beginning for the Special Needs Schools of Gwinnett,” said Kuntz. “We’ve been huge supporters for quite some time and are pleased to help the organization move into an all-new facility that will better support the needs of the students and the dedicated staff that serve them.”

To learn more about Special Needs Schools of Gwinnett, watch this video about the school and its expansion, or visit www.specialneedsschools.org.

For more information on Mitsubishi Electric Trane HVAC US, visit www.metahvac.com.

(Thanks to Gwinnett Magazine for providing some of the copy to this story.)

Mark Kuntz of Mitsubishi Electric Trane HVAC speaks at groundbreaking ceremony
Amanda Pearch of Business RadioX interviewing the school’s Director and Principal Brendy Tall
Amanda Pearch of Business RadioX interviewing Steve O’Bien with Mitsubishi Electric Trane HVAC
Board members, administrators and students with Special Needs Schools of Gwinnett

Tagged With: fred masci, gwinnett special needs, mark kuntz, mitsubishi hvac, pk martin, senator pk martin, special needs school, special needs schools of gwinnett, Steve O'Brien

Welcome to the $10K a Day Dentist – Dr. Bill Williams

September 5, 2019 by Mike

10K a Day Dentist
Gwinnett Studio
Welcome to the $10K a Day Dentist - Dr. Bill Williams
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The $10K a Day Dentist with Dr. Bill Williams gives a creative approach to helping dentists finish well. Here you’ll discover what’s hot with interviews with the sharpest business minds and those making waves in the dental industry.

We’ll diagnose and treatment plan for radical growth of real dental practices live in our Hot Seat episodes. This podcast is also packed with detailed actionable strategy direct from Dr. Williams’ 5M Masterminds and Online Academy. Whether you are just starting out fresh from dental school, are starting a full-time practice, or are pondering retirement, this podcast is for you.

Tagged With: dentist podcast, dr. bill williams, dr. bill williams podcast, suwanee dental care

Robert Bexley with The Law Firm of Bexley & DeLoach and Bobbie Menneg with Beyond the Ribbon

September 5, 2019 by Mike

Gwinnett Business Radio
Gwinnett Business Radio
Robert Bexley with The Law Firm of Bexley & DeLoach and Bobbie Menneg with Beyond the Ribbon
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Robert Bexley and Bobbie Menneg

Robert Bexley/The Law Firm of Bexley & DeLoach

The Law Firm of Bexley & DeLoach is a boutique firm that provides affordable legal consultation and representation to individuals and families, small business owners, entrepreneurs, and nonprofit organizations. Bexley & DeLoach specializes in merging the professional and personal needs of small business owners (business formation, contract drafting and review, trademark registration) to family matters (divorces, estate planning, probate). By providing wraparound services for small business owners, Bexley & DeLoach bridges the gap in services that other business law, estate planning, and family law firms traditionally offer.

Bobbie Menneg/Beyond the Ribbon

Beyond the Ribbon‘s mission is to advocate for support and resources beyond the diagnosis of cancer, to educate, inspire hope, cultivate awareness and empower individuals throughout their journey and beyond.

 

Tagged With: contract drafting, divorce law, eastside medical center, estate planning, Gwinnett Business Radio, Law, law firm, Legal, legal representation, Mike Sammond, Non Profit, probat, Robert Bexley, steven julian, subaru of gwinnett, Tom Voris, trademark registration

Keith Fleming with E2E Resources and Graham Hirst with SunTrust Bank

September 4, 2019 by Mike

Gwinnett Business Radio
Gwinnett Business Radio
Keith Fleming with E2E Resources and Graham Hirst with SunTrust Bank
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Keith Fleming, Amanda Pearch, Graham Hirst

Keith Fleming/E2E Resources

E2E Resources saves their employers and HR staff money, time and worry by solving all their HR and employee benefit problems so they can get back to what they love – growing their business and taking care of their teams.

 


Graham Hirst/SunTrust Bank

SunTrust Bank’s Purpose: Lighting The Way to Financial Well Being. SunTrust defines Financial Well-Being as “the feeling of confidence and control of one’s finances”. Lighting the Way is helping people and, businesses understand their financial options and find relevant opportunities to pursue a life well spent and it differentiates SunTrust via their commitment to doing what is right for their communities, clients, and prospects.

Tagged With: e2e resources, eastside medical center, employee benefits, financial well being, Graham Hirst, Gwinnett Business Radio, HR, Keith Fleming, Mike Sammond, subaru of gwinnett, SunTrust, Suntrust Bank

Episode 61: The One Thing You Need to Know About Exit Planning – David Shavzin

September 3, 2019 by Mike

Business Infrastructure
Business Infrastructure
Episode 61: The One Thing You Need to Know About Exit Planning – David Shavzin
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Who will take over your business when you’re no longer able to? Your answer to this question is the foundation of your exit plan and EVERY entrepreneur should have one. In this episode, exit and succession planning expert David Shavzin defines what an exit plan is and the people, processes, and tools needed to create and update it. As someone who helps business owners build value around their life’s work, David also candidly talks about the sensitivities of and multiple ways to transition ownership. Learn why business infrastructure is key to proving value to potential buyers.

Special Guest:  David Shavzin, Founder & CEO – Shavzin & Associates, Inc.

Location: Atlanta, GA  USA

Show Notes:

  • The Value Track Blog: David’s free blog offering resources and tips on exit planning and business valuation; includes a link to sign up for his free newsletter.
  • XPX Owner’s Academy: The Exit Planning Exchange’s library of free videos and articles around business value growth and transfer.
  • Small Business Development Center (SBDC): nationwide centers funded by the U.S. SBA to provide business consulting and assistance to new and existing small businesses.
  • The E-Myth: Why Most Small Businesses Don’t Work and What to Do About It: book by Michael Gerber.

Tagged With: entrepreneur, Entrepreneurship, exit planning, podcasting, small business exit planning strategies, value

Episode 60: The One Thing You Need to Know About Mental Health & Entrepreneurship – Silke Glaab

August 28, 2019 by Mike

Business Infrastructure
Business Infrastructure
Episode 60: The One Thing You Need to Know About Mental Health & Entrepreneurship – Silke Glaab
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Leading and/or operating a business is a road less traveled. It can take you on an emotional roller coaster you might not be mentally prepared for. This is where Silke Glaab comes in. As a psychologist and executive coach, she helps entrepreneurs and executives reset self-limiting beliefs. In this episode, she describes her proprietary Elevate Intensive Therapy process as well as the people and tools needed to live free of burnout, stress and anxiety. Find out why she says we need to “SNEASE” more to elevate ourselves as we scale our businesses.

Special Guest: Silke Glaab, Founder & CEO – SilkCelia

Location: Dubai, United Arab Emirates

Show Notes:

  • FREE Discovery Call – learn more about Silke’s transformational therapy to reset your mind for health and success.
  • Online Master Class – experience Silke’s techniques via Rapid Transformation Therapy.
  • Brain Focus: a FREE app designed to help you time your work for maximum productivity and stress reduction based on the Pomodoro technique.
  • The Pomodoro Technique & FREE apps: this article explains the Pomodoro technique for increasing productivity and lists 10 apps you can use to practice this technique.
  • “Are Entrepreneurs Touched with Fire?” Dr. Michael Freeman’s groundbreaking work on the “…personality, mood, and human factors that are common among entrepreneurs.”  Includes a free download of the study in pdf.
  • Mental Illness May Plague Entrepreneurs More Than Other People.  Here’s Why (and How to Get Help).: Article from Entrepreneur.com.

Tagged With: mental health, Mental Illness, Silke Glaab

Your Business Is My Business

August 28, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
Your Business Is My Business
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Mike Sammond and Victoria Collier

Senior Salute Radio brings timely information to leading age Boomers and Seniors addressing the issues of aging, care-giving and maintaining quality of life. Learn from both professionals and regular people going through the process with their families.

This episode “Your Business is My Business” focuses on transferring business ownership. Over the next 10 years, 4.5 million businesses will transfer hands – over $10 trillion in wealth!

About The Estate & Asset protection Law Firm of Victoria Collier

The Estate & Asset Protection Law Firm was established to serve the legal needs of senior citizens when their health care needs increase. The Firm focuses its entire practice on Asset Protection and Estate Planning matters, which encompasses the areas of Medicaid Planning, VA Benefits Planning, Special Needs Planning, and Estate Planning. Victoria Collier has grown her law practice through her personable nature and good management skills. The office is located in downtown Decatur, GA. The Firm makes house calls to those clients who are unable to come to the office. They understand that you might not be able to make it into the office, so they have no problem coming to you! Take comfort in knowing that it is the mission of Victoria Collier to support her clients in the creation of a long-term care plan for preserving assets, maximizing independence, and enhancing quality of life.

 

Tagged With: estate planning, law firm, medicaid planning, special needs planning, succession plans, The Estate and Asset Protection Law Firm, The Estate and Asset Protection Law Firm of Victoria Collier, VA benefits planning, Victoria Collier

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