Our guests today will be of particular interest to those who run businesses. Patrick Clements is the founder and CEO of bigWebApps, a respected provider of customer service portals for education and government agencies to manage customer service tickets. Also in the studio were the three partners of the largest law firm in N. Georgia, Hipes & Bell Isle, represented by the three principals, David Bell Isle, John Hipes and Karen Cashion.
Our first guest was Patrick Clements. His company recently took their years of experience providing customer service ticket software to non-profit and governmental organizations and created SherpaDesk, a brand new ticket management system for companies who are looking for a simple to use and quick to implement but powerful customer trouble ticket management system.
Patrick says that the new system draws on almost 13 years of experience with service ticket, employee and vendor management to give the business person running a service fleet, or repair crews a way to manage for customer satisfaction and efficiency.
Good customer service is more important than ever and having your teams meet their commitments with on time, one trip excellence is the difference between keeping customers and getting recommendations from customer defection. As a fully unbundled application, you can start out and use this web based application for free. As you need more teams, tickets, etc., you can buy exactly what you need without being forced into costly packages or locked-in to terms before you can made downward adjustments.
If you have customer service or teams working on projects and you need to manage them for on time delivery, minimum cost and maximum customer satisfaction,you’ll want to try SherpaDesk. You can find it at www.sherpadesk.com and can reach Patrick Clements at patrick@bigwebapps.com or phone 404-849-7145.
The partners with Hipes & Bell Isle, Attorneys, in Alpharetta were our second guests today. David Bell Isle, John Hipes and repeat guest and firm partner, Karen Cashion, discussed business related law issues and covered the 6 things they see businesses get in trouble with that could be prevented with some prior legal counsel and agreements.
By way of introduction, David Bell Isle is the Mayor of Alpharetta and a 5th generation Atlantan. He received a BBA from the University of Georgia, an MBA from Ga. State and his JD from Georgia State College of Law. His is an expert in closing complex real estate and other securitized transaction loans including SBA 7(a) and 504 funding.
John Hipes received his BA cum laude from Wake Forest University and his JD magna cum laude from Georgia State College of law. John has been a prominent attorney since starting out 25 years ago with Smith, Gambrell and Russell LLP then Morris Manning and & Martin before he and David formed Hipes & Bell Isle. His practice is in the area of commercial litigation, including insurance coverage, construction, real estate, employment, partnership and shareholder disputes, tort and injury law.
Karen Cashion received her BA cum laude from Emory University and her JD with high honors from Duke Law School. She has practiced law for over 15 years representing companies ranging from start-ups to Fortune 500 firms. Karen’s practice focuses on providing corporate and technology law services including company formation and start-up advice, litigation and risk management consulting.
Now the largest law firm in North Georgia, the partners shared their insights on where businesses continually run into problems simply because they did not avail themselves of proper legal counsel and put in place simple up-front agreements before a problem arose.
The top six problem areas they discussed were:
- Failing to form a corporation or other legal entity to provide protection from liability
- Lack of proper insurance coverage to cover claims and lawsuits and to pay for counsel
- Lack of internal controls, oversight, precisely written contracts, and other risk prevention measures that can prevent problems before they occur
- Failure to implement employment policies and to train employees on those policies
- Lack of document retention policies and the risk of spoliation
- Failing to protect confidential information and intellectual property through use of restrictive covenants (non-compete, non-solicit, confidentiality clauses)
You will not want to miss their advice and insights on how to best avoid problems in these and other areas. You certainly don’t want to make the mistake one company made on a simple $100,000 transaction that cost them $4 Million to settle! Find out what that mistake was by listening to this show, it’s a graphic lesson on the value of prevention.
Contact the exceptional attorneys to discuss your situation by visiting www.hblawfirm.com, or by calling 770-664-6699
