customer service Archives - Page 2 of 6

Customer Experience Radio Welcomes: Orlando Lynch and Edmund Ruiz with Atlanta Peach Movers

September 25, 2019 by angishields

Atlanta Business Radio

Customer Experience Radio Welcomes: Orlando Lynch and Edmund Ruiz with Atlanta Peach Movers

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Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.

Orlando Lynch’s foray into the moving business began with one truck purchased from the man who moved him into his Atlanta home in 1987. In the ensuing decades, Mr. Lynch has worked tirelessly to become one of the most recognized and respected leaders in the Southeast relocation industry and to create not only Georgia’s largest moving and storage company, but the region’s best, with an unwavering emphasis on customer service and quality.

Today, Atlanta Peach Movers, Inc. is the largest local moving company in Georgia, and a certified, minority-owned business. Atlanta Peach Movers offers commercial and residential relocation services locally in the Metro Atlanta area, nationally and internationally.

Among its many industry honors, Atlanta Peach Movers was named “2012 Affiliate of the Year – Atlanta Board of Realtors”, and “2011 Vendor of the Year” by the Women of AT&T – Atlanta Chapter, and was named “2010 Supplier of the Year” by the Georgia Minority Supplier Development Council.

Leveraging his marketing degree from Arizona State University, as well as knowledge gained from CEO management programs at both Kellogg School of Management at Northwestern University and Tuck School of Business at Dartmouth College, Mr. Lynch has grown Atlanta Peach Movers to include a fleet of over 40 trucks and six tractor trailers.

The company is committed to giving back and offers pro bono or heavily discounted services to a long list of charitable institutions including: Toys for Tots, Habitat for Humanity, the Warrick Dunn Foundation and Hands On Atlanta, among many others. Mr. Lynch also served on the board of directors of Zoo Atlanta.

An Atlanta resident, Mr. Lynch is married with three grown children.

When not working to fulfill his vision of excellence for Atlanta Peach Movers and volunteering in the community, Mr. Lynch can be found at Turner Field cheering on his beloved Atlanta Braves.

Edmund Ruiz is the Director of Sales for Atlanta Peach Movers. He has been in the moving and storage industry for over twenty two years, and takes pride in his work, his ethics and being the number one moving company in Atlanta. Edmund is very particular with the details of the move logistics, which makes for a fantastic experience for the client.

Edmund has done over 5,000 on site estimates and his overall mission is to have 100% customer satisfaction. He is a U.S. Marine Corp. Veteran with 13 years of service, and has received awards such as the Navy Achievement Medal, Meritorious Mast and Recruiter of the Year.

Edmund has a lovely wife of 20 years and a son who is a first year at Augusta University. He also has a Yorkie and a rescue.

Follow Atlanta Peach Movers on Facebook, Twitter and Instagram.

About Your Host

Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.

Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.

While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.

Follow Jill Heineck on LinkedIn.

MARKETING MATTERS WITH RYAN SAUERS: Nate McMichael with Cutting Edge Painting and John Miller with Sterling Seacrest Partners

September 12, 2019 by Mike

Gwinnett Studio

MARKETING MATTERS WITH RYAN SAUERS: Nate McMichael with Cutting Edge Painting and John Miller with Sterling Seacrest Partners

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Nate McMichael, Jane Bishop, Ryan Sauers, John Miller

Nate McMichael/Cutting Edge Painting

The goal at Cutting Edge Painting is to build trust in their customers by successfully meeting and exceeding all expectations in their provided services. Cutting Edge Painting’s vision is to consistently grow and improve on products and services while seeking out opportunities to give back to the community. Delivering a great paint job to customers is just a part of what Cutting Edge hopes to accomplish day in and day out. To provide a service that is honest, reassuring, and of high quality is the greater goal. The truth is, peace of mind starts with quality and quality starts with character. By choosing high character people to work alongside, they believe they can provide an all-inclusive service that is second to none.

John Miller/Sterling Seacrest Partners

At Sterling Seacrest, they are here to serve as your risk advisors first, and insurance broker second. They have a highly skilled team ready to collaborate with your business to position you to reach your goals. They believe in a customer centric, highly collaborative process that results in uniquely tailored insurance and consulting solutions. Sterling Seacrest Partners does what they do, to let you focus on what you do.

Jane Bishop/Take the Next Step

Jane Bishop, is CEO of Take the Next Step which emerged out of her passion to help others “go for their It.” She helps small business owners and entrepreneurs strengthen and align with their inner core for success by using her coaching and training skills. When you work with Jane you will experience accomplishing your “it” and be a greater influence to those around you. Jane uses her E4U system to help clients get to the core faster to create and execute a plan for effectiveness. Jane is also a professional speaker and published author. Curious? Reach out and book a complimentary session and see where that leads.

Ryan Sauers/President of Sauers Consulting Strategies

Ryan T. Sauers has spent 25 years leading and/or consulting with visual communications and marketing related organizations. Ryan is President/Owner of the consulting firm, Sauers Consulting Strategies; Our Town Gwinnett Magazine (2 monthly magazines); and its parent company End Resultz Media.

Key areas of focus of the consulting firm include: sales training, marketing strategy, personal branding, leadership development, and organizational change.

Sauers is a frequent national speaker and columnist. He has been recognized as one of the top 80 CMO’s in the world and achieved the top designation of Certified Marketing Executive through Sales and Marketing Executives International.

Sauers is an adjunct university professor teaching leadership, marketing, and communication courses to current and aspiring leaders. Ryan is a Certified Myers Briggs, DiSC, and Emotional Intelligence Practitioner.

Ryan is working on his Doctoral degree in Organizational Leadership and is host of the radio show Marketing Matters. Sauers is author of the best-selling books Everyone is in Sales and Would You Buy from You? More info at: RyanSauers.com or OurTownGwinnett.com.

Show Overview

Marketing Matters with Ryan Sauers is a radio show presented by Athens Orthopedic Clinic and The Heart of What Matters. The show discusses topics as they relate to marketing, communications, sales, leadership and more. Host Ryan Sauers, a best-selling author and national speaker, discusses how these topics play a role in every aspect of our lives. Each episode shares tangible nuggets of information that listeners can easily understand and apply to their everyday life, whether personal or business. The show challenges listeners’ current state of thinking so they can grow to new heights and see new opportunities in business or life: which is rapidly changing, multi-generational, and noisy in nature.

SIMON SAYS, LET’S TALK BUSINESS: Skot Waldron with Skotwaldron.com, Allen Read with M3, and Steve Phillips with Northwest Exterminating

August 15, 2019 by Mike

Gwinnett Studio

SIMON SAYS, LET'S TALK BUSINESS: Skot Waldron with Skotwaldron.com, Allen Read with M3, and Steve Phillips with Northwest Exterminating

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Skot Waldron, Allen Read, Steve Phillips, Al Simon

Skot Waldron/Skotwaldron.com

For the past 18 years, Skot Waldron’s work for clients such as J.P. Morgan Chase, CDC, Georgia Tech, Royal Caribbean, Sesame Workshop, Chiquita, and The Coca-Cola Company has included national and international branding campaigns as well as positioning, naming, corporate identity development, video, web, print, trade show, digital marketing, and event design, and communication development.

His focus is on small businesses and entrepreneurs, and how he can use his extensive experience and a proven process to help them clarify their positioning, develop a clear brand strategy, and build a “brand first” mentality in everything they do.

In addition to running his own agency, Skot has been teaching branding and design at the Portfolio Center. Skot has also traveled to different cities in the U.S. to conduct communication workshops, and speaks about how the value of branding pertains to us as individuals, families, and businesses.

Allen Read/M3

Built by hoteliers, exclusively for hoteliers, M3 is a powerful cloud-based financial platform and services company serving the hospitality industry that drives cost savings, revenue enhancement and business insight. After 20 years in business without increasing prices, M3 has added customers and properties every single month and is expected to add the 6,000th property using one or more of M3’s solutions before the end of this year (2019). Used by management groups and hotels of all sizes, the platform works seamlessly with other key systems and tools in the hospitality industry and offers robust accounting and financial analysis across entire portfolios with optional operations and time management features. M3’s professional services team provides on-demand support for hotels of any size by offering a full range of customized accounting solutions to scale with a hotel’s needs. Privately held and employee owned, M3 also includes a proprietary hotel benchmarking index that combines data from thousands of properties into a single accessible data set to compare hotel financial performance.

Steve Phillips/Northwest Exterminating

Northwest Exterminating was founded in 1951 by L.A. and Emma Lene Phillips. The company was founded on the values of honesty, integrity, and excellence, and it is now in its 3rd generation of the Phillips’ family leadership. Northwest Exterminating has grown to include over 600 teammates in 27 service centers across five states, with a focus on providing green solutions for pests, termites, lawns, mosquitoes, wildlife, and insulation. Their goal is to create healthier living and working environments while keeping to their “Customers for Life” motto. Northwest Exterminating has been recognized as one of the AJC’s Top Workplaces for 7 consecutive years.

Teresa Stewart with Stretch Zone Suwanee and Robert Miller with 101 Bagel Duluth

August 8, 2019 by Mike

Gwinnett Business Radio

Teresa Stewart with Stretch Zone Suwanee and Robert Miller with 101 Bagel Duluth

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Teresa Stewart/Stretch Zone Suwanee

Stretch Zone Suwanee practitioners work with the stretch reflex extremely powerful principles of neuromuscular behavior. Patented equipment practitioners follow specific methods and protocols to properly position, stabilize, isolate and manipulate muscles in a scientific way overcoming the stretch reflex increasing range of motion and movement.

Robert Miller/101 Bagel Duluth

Believing that there are no shortcuts to creating quality products, 101 Bagel Cafe never deviates from the old-world artisan recipe for making bagels and only uses the freshest, highest-quality ingredients. This commitment to quality products is reflected throughout our entire bagel-making process as each bagel is boiled and then baked fresh daily in the old traditional New York way.

Randy Winfield with the Winfield Realty Group

August 7, 2019 by Mike

Case In Point

Randy Winfield with the Winfield Realty Group

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Randy Winfield/Winfield Realty Group

Winfield Realty Group is a boutique real estate firm. They consistently strive to provide a “Concierge” and “Best-in-Class” personal level of service to their clients. Winfield Realty Group wants to exceed the expectations and goals of all their clients each and every time through accessibility, dedication, solid work ethics, honesty, integrity, and conscientious attention to detail.

MARKETING MATTERS WITH RYAN SAUERS: Cliff Daniels with Chick-fil-A Stone Mountain

July 25, 2019 by Mike

Gwinnett Studio

MARKETING MATTERS WITH RYAN SAUERS: Cliff Daniels with Chick-fil-A Stone Mountain

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Cliff Daniels/Chick-fil-A Stone Mountain

Cliff Daniels has served as the Owner Operator of Chick-fil-A Stone Mountain for 6 years. His restaurant serves the Parkview/Shiloh community and currently employs 130 team members. The strength of his business rests on a leadership team built on trust and a commitment to excellence.

Jane Bishop/Take the Next Step

Jane Bishop, is CEO of Take the Next Step which emerged out of her passion to help others “go for their It.” She helps small business owners, entrepreneurs strengthen and align with their inner core for success by using her coaching and training skills. When you work with Jane you will experience accomplishing your “it,” and be a greater influence to those around you. Jane uses her E4U system to help clients get to the core faster to create and execute a plan for effectiveness. Jane is also a professional speaker and published author. Curious? Reach out and book a complimentary session and see where that leads.

Ryan Sauers/President of Sauers Consulting Strategies

Key areas of focus of the consulting firm include: sales training, marketing strategy, personal branding, leadership development, and organizational change.

Show Overview

Marketing Matters with Ryan Sauers is a radio show discussing topics as they relate to marketing, communications, sales, leadership and more. Host Ryan Sauers, a best-selling author and national speaker, discusses how these topics play a role in every aspect of our lives. Each episode shares tangible nuggets of information that listeners can easily understand and apply to their everyday life, whether personal or business. The show challenges listeners’ current state of thinking so they can grow to new heights and see new opportunities in business, which is rapidly changing, multi-generational. and noisy in nature.

Ron Quinn and Susan Williams with Peach State Bank & Trust and Barry Zeeman with Barry’s Menswear & Tuxedo

July 9, 2019 by Beau Henderson

North Georgia Business Radio

Ron Quinn and Susan Williams with Peach State Bank & Trust and Barry Zeeman with Barry's Menswear & Tuxedo

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Beau Henderson, Ron Quinn, Susan Williams, Barry Zeeman, Dr. Bill Lampton

Ron Quinn and Susan Williams/Peach State Bank & Trust

The mission statement for Peach State Bank & Trust is: To be the premier financial services provider in the communities they serve. To demonstrate integrity, honesty and professional care throughout the company and the community. To maintain a work environment that creates opportunities for employees to learn, grow and succeed.

Barry Zeeman/Barry’s Menswear & Tuxedo

Barry’s Menswear & Tuxedo, formerly known as Zeeman Manufacturing, was founded by Abe Zeeman in 1898. The company moved to Gainesville, Georgia over 50 years ago. Zeeman Manufacturing was located on Browns Bridge Rd. in what is now the Office Pro’s building. Over the years the name was changed to Barry’s Menswear & Tuxedo and is now owned by Barry Zeeman, the great grandson of Abe Zeeman.

Barry’s Menswear & Tuxedo is known for the best customer service available in Men’s Suiting and Formal Wear. At Barry’s you will find a knowledgeable, friendly staff that genuinely care about your needs. They have a large selection of Classic and Modern Suiting, including Slim Fit and Stretch Fabrics, in a full array of colors.

Dustin Harper & Jordan Bearden with Comani and Ron Combs with Combs Pest Control

July 2, 2019 by Beau Henderson

North Georgia Business Radio

Dustin Harper & Jordan Bearden with Comani and Ron Combs with Combs Pest Control

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Beau Henderson, Dustin Harper, Jordan Bearden, Ron Combs, Dr. Bill Lampton

Dustin Harper and Jordan Bearden/Comani

The word Comani is made up of the owners’ Dustin and Marlaina’s two boys’ names, Cohen and Imani. Dustin opened his first furniture store in Gainesville in 2014 after they moved back from Tanzania where they had been missionaries for six years. It was a great opportunity and they quickly became the highest rated furniture store in Hall County. As difficult as it was, in the summer of 2017, they decided to close their store in Gainesville due to the great opportunity to be completely independent by opening Comani Furniture in Suwanee. After two years in Suwanee, they were able to move Comani back to Gainesville where it is currently located on Browns Bridge Road.

They carry everything from bedroom and dining room furniture, to living room and mattresses. Comani strives to give great style at affordable prices. They take great pride in their customer service and work to make sure all customers are given the 5 star treatment!

Ron Combs/Combs Pest Control

Ron Combs, owner of Combs Pest Control has been in the pest control industry for more than 26 years, and you can bet, that if it has more than 4 legs, he can kill it!

Studies show that, on average, homeowners stay with their pest control provider 3-5 years. Combs Pest Control have customers who’ve been with them since the company began 17 years ago. They believe their customers continue to choose them because, with Combs Pest Control, you aren’t a customer, you’re family.

COMBS PEST CONTROL’S CORE VALUES:

Service
Integrity
Excellence
Community

At Combs Pest Control, they are dedicated to taking care of YOU. Many are in the pest control business, but Combs is in the PEOPLE business. They want to EARN your business and continue earning it.

Toni Curtin with RE/MAX and Lee Blodgett with North Point Mortgage

June 12, 2019 by Mike

Case In Point

Toni Curtin with RE/MAX and Lee Blodgett with North Point Mortgage

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Toni Curtin – RE/MAX

Toni Curtin is a full time residential specialist. As an Atlanta native she lives in Lawrenceville, GA in Gwinnett County. She serves the entire Atlanta metropolitan area. When acting as a buyer’s agent , Toni has many years of experience and knowledge selling short-sales and foreclosures. She has worked with many relocation companies helping families relocate to the Atlanta area, or buyers just making a local move. When working for the seller, Toni is a very active listing agent experienced in listing traditional sales, short-sales and bank foreclosures. Toni is very proud of the repeat/referral business that she has worked 28 years to build.

Lee Blodgett – North Point Mortgage

North Point Mortgage is a branch of Fairway Independent Mortgage Corporation. They create raving fans by providing customer service that is legendary, not just satisfactory. At Fairway, the way they do things is as important as what they do. Closing loans timely and accurately is vital to their business. Delivering closing documents to title companies days in advance provides added peace of mind. A friendly smile and firm handshake is a must, but it’s the person behind it who makes all the difference. At Fairway, the culture is driven by this commitment to speed – they strive to be prompt, efficient, and accurate 100% of the time – while providing superb, unsurpassed service.