[00:00:00] From the business radio X studio inside Renasant bank, the bank that specializes in understanding you it’s time for north Fulton business radio.
[00:00:17] John Ray: Hello again everyone. And welcome to another edition of North Fulton Business Radio. I’m John Ray and folks, we are broadcasting from inside Renasant bank in beautiful Alpharetta. And if you’re looking for a bank that’s big enough to handle pretty much any need you can throw at them. But they’re small enough to deliver their services in a personal way on, and I know this myself because I work with them. Renasant bank is your choice. At least I think, and again, know this personally. Here’s what I would tell you about them. And maybe the way to test, go to Renasant bank.com.
[00:00:55] John Ray: Find one of their local offices and give them a call. See if a live person answers the phone. They will. And imagine that for a, in the banking world today, that’s just the way they do their business. And it’s indicative of wait, what happens if you become a Renasant customer.
[00:01:13] John Ray: Renasant bank, understanding you, member FDIC.
[00:01:19] John Ray: And now want to welcome Lori Fancher. Lori is a relationship manager with TrainingPros. Lori, welcome.
[00:01:25] Lori Fancher: Thank you so much. I really appreciate it.
[00:01:27] John Ray: Yeah. Delighted to have you here. Let’s talk about you and your work, how’re you serving folks out there.
[00:01:33] Lori Fancher: Yeah. So I’m helping people find the right talent at the right time to get their training projects done.
[00:01:40] John Ray: Oh, nobody needs that these days.
[00:01:41] John Ray: Right? Everybody needs that. Okay. This is a timely interview. Glad to have you here. Let’s talk about your journey and what makes you passionate about human resource development, organizational development. Whatever you want to call it. That’s your world. What makes you passionate about that work?
[00:02:05] Lori Fancher: Sure.
[00:02:05] Lori Fancher: So I’m a lifelong learner. I’m an achiever too. And I’m a connector according to StrengthsFinder. Anyway. And so it lines up perfectly with where I am today. The journey for me started out with, I got involved a little bit in corporate and having an opportunity to train others. And my love of learning led me to pursue how to do that better and how to help learners learn what they need to do to be successful on the job. And at throughout that journey. What I realized is that. Sometimes training.
[00:02:37] Lori Fancher: Isn’t the answer. And if training is not the answer, then what. Can be the answer. And what role does organization two organizations play? And helping people learn and grow. So that led me down the path of pursuing my education and human resource development, which is really focused on organizational development. Training and learning and career development. That’s how we get our people.
[00:03:05] Lori Fancher: That’s how we keep our people.
[00:03:06] John Ray: Yeah, for sure. I want to come back to what you said about training there in a minute, but you’ve got a PhD in human resource development and organizational development now. My bride is a. PhD and I know what it takes to get a PhD in any. Discipline. So that reveals some passion that you have about your work. Talk about that passion.
[00:03:34] Lori Fancher: Yeah.
[00:03:34] Lori Fancher: So when you look at learning and you look at what help, what, how do we learn? We have to, we learn from our environment. We learn from other people that are modeled around us at work. We learn from our leaders. We learn from our colleagues. Exposure to resources, right? It’s very complex.
[00:03:49] Lori Fancher: The discipline itself has a lot of other disciplines involved in there. And so I pursued the PhD to be able to have credibility. And helping organizations at that highest level understand. If we want to create corporate learning. If we want to operate corporately corporate, it means. We are. Yeah. That’s many, that’s the collective operating as the individual. How do you take all these people? Learn differently and they pursue work differently. And get them to all align and operate corporately as an individual. And I loved that.
[00:04:27] Lori Fancher: So that’s why I pursued the PhD.
[00:04:31] John Ray: Wow. What. What a great testimony for that. You’re at TrainingPros. I don’t want to talk about your work with TrainingPros, but talk about your journey prior to TrainingPros. Yeah, I
[00:04:42] Lori Fancher: was the client. Okay. So I’ve been, and I was a consultant. So consulting in this space and then going in and out of corporate in my corporate roles, I was responsible for bringing in the right people to help me on these projects. anD use trading pros for a lot of that time training process has been around for 26 years. And had a relationship with them maybe 20 at 24 years ago.
[00:05:04] Lori Fancher: Okay. I’m working with them and they’ve provided me with the, as a client. The ability to find just the right person at the right time.
[00:05:13] John Ray: And for those that don’t know TrainingPros let’s give them a little overview there.
[00:05:17] Lori Fancher: Yeah. So TrainingProsos was started. 26 years ago by Steve Kapaun. He had. I was working at IBM through Accenture and had a need to find an instructional designer to help him with his projects. And didn’t know where to go.
[00:05:30] Lori Fancher: Couldn’t find the the right kind of talent. So we started TrainingPros fast forward, 23 years and his right-hand person, Leighanne Lankford took over the company as president, when Steve retired. And we became a women owned. We bank diversity supplier, still serving. Out of Atlanta, which is home base.
[00:05:51] Lori Fancher: Awesome. And then have grown into 11 major markets. Is it serving the country nationwide now? COVID really changed a lot of things for us to, in a good way.
[00:06:00] John Ray: Yeah. Yeah. So you, your role at TrainingPros, you’re a relationship manager there. Explain what your role is that what that means?
[00:06:09] Lori Fancher: Yes, absolutely.
[00:06:10] Lori Fancher: So relationship manager means I’m meeting with clients. I’m bringing in new clients, I’m meeting with existing clients. Because I have been in this space as a practitioner for a long time serving corporate. And I’ve been a client. I’m able to. Meet them where they are. In their process of implementing all of their L and D projects.
[00:06:32] John Ray: L & D being for those that don’t know, what’s L and D
[00:06:36] Lori Fancher: learning and development projects.
[00:06:37] Lori Fancher: Okay. And organizational development projects. I understand the full life cycle behind both of those. So at any given point in time, connecting with them on where they’re at. And in order to help them complete those successfully. Providing them at the right talent at the right time.
[00:06:54] John Ray: Yeah. Correct me if I’m wrong, but what I think I hear you saying is that it’s one thing to staff the position. It’s another thing to create the environment to make help that person be successful in the position. Is that what we’re talking about here?
[00:07:08] Lori Fancher: Yeah, absolutely. I’m glad you brought that up because. I’m focused on contract.
[00:07:13] Lori Fancher: First of all, if I mentioned that already, but contract staffing is what I do the most of. Okay. And so when you are recognizing the need, what I’m looking for is not the person that can just meet the immediate need. But the person that can come into the organization knowing what’s ahead. And knowing what’s required in terms of skillsets. Throughout the full life cycle of that project, having been there. I’m able to find the right person. To come in and see it all the way through if necessary.
[00:07:41] Lori Fancher: So not meeting the immediate need, but it potentially the future needs as well.
[00:07:45] John Ray: Got it. Folks were here. Speaking with Lori Fancher. Lori is a relationship manager. With TrainingPros Give us an overview of what talent development looks like in the corporate world these days.
[00:08:01] Lori Fancher: Yeah, so talent development boy. We’ve really been through it, like a lot of other functions within the organization through COVID. Now I just came on board at, in this role with TrainingPros three and a half years ago. I Can speak to the last three and a half years, which were pretty tumultuous, right. COVID with the advent of COVID and then the move. The immediate move. From onsite workers to remote workers. What do you do? How can you continue to keep those folks engaged? And the work.
[00:08:30] Lori Fancher: And how do you connect with them? Providing the right learning and the training for the managers who need to now manage remote workers versus onsite. It created a whole slew of training and learning opportunities for everyone. At the same time, we also had the concerns and the. Voices from the community, the raise in awareness around DEI. So how do we get leadership? Involved and help them provide, help them be developed and have those opportunities to understand what does this mean for my organization, my people, and how do I lead differently as a result? Of COVID of DEI, remote workers, very difficult times. And so yeah, seeing a lot of changes in the talent development space as a result of that.
[00:09:17] John Ray: Yeah. And.
[00:09:19] John Ray: Particularly given the. I guess the mentality of people that are out there, the workforce, right? That’s another aspect of this. That creates some turbulence, if you will.
[00:09:33] Lori Fancher: Yeah, absolutely. If you think about the Def the pure definition of work, we were made to work. We were born to work.
[00:09:40] Lori Fancher: I tell my kids this and they don’t like to hear it.
[00:09:44] Lori Fancher: Yeah, i. I get that, but we were made to work and your definition of work isn’t about doing something to make money. It’s about pursuit of purpose. That’s to me at the root of what work is about. And corporate is a place to go and try out. That work, that pursuit of purpose, but corporate also has corporately operating as an individual, their own purpose, and that alignment between the two. Is Is really tricky.
[00:10:14] John Ray: Yeah. Yeah, for sure. So any particular trends that you’re seeing in Staffing and L and D staffing in particular.
[00:10:25] Lori Fancher: Yeah, absolutely.
[00:10:26] Lori Fancher: So when it comes to L and D staffing what I have seen as of recent is a little bit of anxiety about whether we’re in a recession, whether we’re not in a recession. And a need to re. Usually when we go through these kinds of challenges, economic challenges, we see training functions. Cut. That’s one of the first places to cut.
[00:10:46] Lori Fancher: And so I’ve got a lot of people who are clients, a lot of people who had permanent. Positions in talent development who are now looking again as contractors. This is the ebb and flow of our world. And the folks I work with within a three-year time period have either been consultants and clients or clients.
[00:11:02] Lori Fancher: So we’ve got this revolving. At the cycle of. Folks who are coming in and out of these permanent roles. As adjustments are made in the economy and anxiety is addressed. Yeah.
[00:11:14] John Ray: So the.
[00:11:16] John Ray: The
[00:11:18] John Ray: whole issue of gig workers. And we’re. We read a lot about that, about the rise in gig workers. What’s your perspective. On that. And what the trends are there?
[00:11:31] Lori Fancher: Yeah, I think the COVID really opened the door to. Allow workers to have flexibility in their lives. To be able to work wherever they want to work from. And now we’re seeing that change with a call to return to the office.
[00:11:46] Lori Fancher: And a lot of folks are bucking that they don’t want to return to the office. And so in. I think the last thing that I read on the gig economy, there was a government report out that said that 2.1 million new gig workers were introduced to the market. And 2020. Which makes sense, and then in 2021 net another 2 million work gig workers at it.
[00:12:11] Lori Fancher: So is continued growth, right? People want freedom to be able to work at wherever they, they want to be and have flexibility to take care of young ones or elderly, or, just have that work-life balance.
[00:12:23] John Ray: What advice would you give to a gig worker. That’s a, will that newly minted. In with the, It’s coming out with that. Coming out of corporate and they’re leaving that shelter, if you will. What advice do you give someone that’s new to working in that way?
[00:12:42] Lori Fancher: I like to talk to him about what they liked the most about their permanent roles. And understand the differences between that and gig work, because when you’re an independent contractor, you have to be careful. And an understanding that you don’t really you’re leaving the structure of corporate. And you’re going for the freedom.
[00:13:00] Lori Fancher: So embrace the freedom. If that’s really what you want. That means flexibility and not falling back into the constraints of permanent work, because that causes legal. Legal implications. When you act, when you work as a contractor, but you, your employer treats you as an employee. So being careful that first of all, and then making sure that that freedom is really what they want.
[00:13:25] Lori Fancher: They’re not going to be climbing the corporate ladder. They’re on their own. And then there’s the ebb and the flow. The cashflow. Yeah. The month to month and what that looks like and the vulnerability there. And the sacrifices and the trade-off. Where are you financially? Are you ready to make a decision like this?
[00:13:41] Lori Fancher: What are your career goals? How does this help you achieve your career goals? A lot of people will step into the gig economy or the contract role because they want to experience new and different and innovative ways. Of doing the work of learning an out and out. Of learning and development. Can’t necessarily experience that as much in the corporate world, because there’s a prescribed way of doing things.
[00:14:03] Lori Fancher: So there’s a trade off there.
[00:14:05] John Ray: Do you find that Individuals step out into the gig. Gig. World or the gig worker. Environment. Maybe a little too. Quickly because they. Their first client, if you will, is their ex employer, right? And That they step into it thinking it’s ready. Made.
[00:14:27] John Ray: And maybe they don’t. Do what they need to do to understand what this new. Way of working. Is going to look like for them. Do you find that.
[00:14:40] Lori Fancher: Yeah, I do. It is ready and easy. Go back. The contract with your employer? Yeah. Yeah, walking those fine lines between being a contractor again in our permanent employees. Super important on both ends. The person contracting you and for yourself, right? And yeah, understanding that it. It’s temporary.
[00:14:58] Lori Fancher: It could be temporary. And you are in a more vulnerable place as a
[00:15:03] John Ray: result. Yeah. And you are in business now. It’s the business of you, right? There’s a book with that title. It’s the business of you. You have to think about that way, right?
[00:15:13] Lori Fancher: Yeah, because when that consistent. Permanent employer turns around and asks you to come back as a contractor.
[00:15:19] Lori Fancher: When that work ends, what do you do next? Yeah. How do you set up your own business? What kind of people can come into your world and accountant to finance person that can help you get set up in that business? And I’ve also found even a lawyer can help you with that as well. And then marketing.
[00:15:35] Lori Fancher: How do you market and brand yourself?
[00:15:36] John Ray: Lots of issues to think about Lori Fincher’s with us folks. Certainly can help us think about those issues and Lori. Is a relationship manager with TrainingPros. Let’s talk a little bit more specifically about your work.
[00:15:51] John Ray: How do I know when I need to call Lori? What problems. I am out encountering in my organization that made me think I need your help.
[00:16:01] Lori Fancher: Yeah, too many projects and not enough people.
[00:16:06] John Ray: Yeah. There’s plenty of that going on.
[00:16:08] Lori Fancher: And then not having the expertise to really follow through. Once you’ve got the budget to make a difference in the organization with a project like leadership development. That’s a big, huge expense, not just in providing the training. But in also taking leaders out of their day to day.
[00:16:26] Lori Fancher: So losing productivity, losing. Potentially during that time some opportunity in the market to be able to go out and learn so that you can come back and do more and better. There’s a big expense to training every time. So when you get that big budget or when you don’t, when you have a budget to do something right, How do you make sure that what you are doing and what you are teaching and what you were helping your leaders understand and learn? Is something that’s going to help the business move forward.
[00:16:56] Lori Fancher: There’s an art to that. And a lot of folks that were SMEEs and subject matter experts. Have understood the art and stepped into the ability to train right there. There. The expert and what they know, and they’re going to go train on it, but there’s also a science behind it, too. So we find the people that have both the art and the science. Behind the ability to make training successful.
[00:17:18] John Ray: Do you help someone – you’ve mentioned having too many projects, not enough people. Do you help
[00:17:25] John Ray: business owner leader, team leader in a big organization, prioritize those projects based on the availability of people. You get down in that kind of. depth with clients?
[00:17:38] Lori Fancher: Yeah, we can. So the roles that we provide for the contract roles that we provide are not just instructional design, which is mainly what I’ve been talking about. But we provide everything that touches training.
[00:17:50] Lori Fancher: So if you need that training schedule or that training coordinator or someone who’s a program manager. Project manager. Tech writer, even a content developer. You X person. We have, we provide all of those different roles that touch training, change management and ODI included because oftentimes. When a company is undergoing a transformation. There’s a huge training learning component to that.
[00:18:16] Lori Fancher: Of course. And it’s inevitable that occurs and we’re ready when that does. So organizational development people and change management, people are also roles that we provide.
[00:18:26] John Ray: Great work. So you. Have won an award. Alongside your client. Synovus. That’s a small little out of the way bank we’ve heard of.
[00:18:38] John Ray: But actually quite well managed and well known bank. I headquartered here in Georgia. So what talk about. That project. That led to this award.
[00:18:51] Lori Fancher: Yeah. So Synovus reached out to me because they had received a an agreement from their top C level suite to be able to provide some new leadership training. They saw a surge and some of their old some of the leaders who had been around for a long time were leaving, moving on and they had a large group of new leaders they needed to help get settled in.
[00:19:13] Lori Fancher: They also had some changes going on at Synovus and so they were looking for the ideal solution for their learning and that they got this budget. So what do we do? They had some off the shelf programs, Blanchard, Covey, some of the other big wigs in the space. They had some of their training components, but really we’re trying to understand how do we put this together?
[00:19:32] Lori Fancher: Something that means that’s customized for Synovis. Customized learning solutions is what we do at TrainingPros. There’s nothing off the shelf. So we take what’s existing or we create new and we make a customized. So that process throughout that process, it. Took us a little bit of time to find the right person. Because in the beginning, they didn’t really know what they needed. They were sending them different candidates and exploring various roles and places in the in the project where they would need the most need and help based on who they had in their current team. And the gaps, we were able to find a person that came in that allowed them to create a learning solution.
[00:20:10] Lori Fancher: That was award-winning. It had war award-winning features to it. It had done some things. To leverage digital assets and provide learning tools to leaders on an ongoing basis. So it wasn’t a once and done. They had people that went through the training who would come back and facilitate to other leaders.
[00:20:27] Lori Fancher: So leaders, teaching leaders. Platinum award at the end, recognized by C-suite. They did a lot of things. And they want a Brandon Hall award as a result. So we’re pretty proud of
[00:20:36] Lori Fancher: that.
[00:20:37] John Ray: Wow. You should be that’s. Congratulations on that work. That’s fantastic. Let’s
[00:20:42] John Ray: Switch gears here.
[00:20:44] John Ray: And talk about another little piece of your world, which is a nonprofit that you. We’re and I think your husband too, we were talking about before we came on the year. So shout out to him. A nonprofit, the two that the two of you are driving.
[00:21:00] Lori Fancher: Yeah, my husband’s an entrepreneur at heart. He also works for another large bank. We haven’t talked about, but anyway he had experience in creating a workspace.
[00:21:11] Lori Fancher: Like I think we work throwing a brain. Brand out there. A building where people could come and explore their themselves, their skillsets, their talents, and help them grow their business. And provide all the support to be able to do that. Then COVID hit so that wasn’t going to be an option.
[00:21:28] Lori Fancher: People weren’t going into a building. So we created an opportunity to have people go out and be immersed in the community of need. And use their talents and gifts and offer those up to folks who don’t have access or couldn’t afford it. And the way that we did this is we took a team of dentists out to Costa Rica. To a lodge that we own with several other partners out there to do mission related work. And we served a village of 300 people. We had clients and our connections provide other materials, products, resources. And we gave those out to the individuals to like eyewear so that they could see better. While they were getting also dental care. And it was fabulous. So rewarding.
[00:22:12] Lori Fancher: We learned a lot and our ability to do that. The dentist and the dental team learned a lot in our ability to do that. And so we wanted to continue to do this again. So we created con a foundation to provide those opportunities.
[00:22:27] John Ray: How do folks plug in to Cana foundation? Talk about that. How do. You did this. Big project in Costa Rica gets where does that go and who should be in touch with you?
[00:22:39] Lori Fancher: Yeah. So folks who are want to I’ll just throw this out there. Do leadership development. Bring their leaders to a place where they can serve others. Learn more about themselves, about who they are as leaders as well as be able to give back.
[00:22:55] Lori Fancher: We do some of that already. At the lodge and Costa Rica. Anyone who wants to. He wants to be able to take their, I’ve got some hairdressers and some other folks that I know that are going out next. To provide resources and help to, for women who are underprivileged there, Costa Rica. Prostitution is legalized.
[00:23:17] Lori Fancher: So it’s a very different environment for a woman who maybe is limited on their work opportunities in terms of being able to speak English and being able to serve in and. A better industry in a better environment. And so they’re going out there to this team of hairdressers is going out there next to be able to.
[00:23:37] Lori Fancher: mAke these women feel more professional and better about themselves.
[00:23:40] John Ray: Yeah. Yeah. But you don’t have to necessarily be. In a industry like the dental end. Practice where there’s a specific service you can offer.
[00:23:52] Lori Fancher: No, you don’t. Okay. You can do.
[00:23:55] John Ray: Yes. Okay. Awesome. So back to your work with TrainingPros let’s talk about. First of all the success story you don’t have to mention any names, but just one that you’ve already talked about Synovus, but talk about a success story that stands out that helps illustrate the great work you do.
[00:24:14] Lori Fancher:
[00:24:14] Lori Fancher: There’s a lot of success stories. I would say the consistency across those success stories are the people that are hired permanently. They were such a good fit as a contractor that they ended up staying permanently. I would define that as a success story. For example, I’ve got a a client that Only hires contract first, they bring them in and try them out.
[00:24:35] Lori Fancher: And then to see whether or not they’re a good fit for their team. And I’ve been able to provide them. I think the number is 70 to 80% of the time. Those folks who they then hire permanently. Wow. Pretty darn good.
[00:24:50] John Ray: I was
[00:24:50] John Ray: going to say that sounds terrific.
[00:24:53] Lori Fancher: Yeah. So those are the real success stories.
[00:24:56] Lori Fancher: We had another real quick, one other one in New York. So New York had an opening there. Airport. Where they needed to have someone come in and. They had a transformation. The airport was old and outdated and they needed to update the airport. One of the terminals in the airport. And they wanted it to be new and different and welcoming, and they wanted to provide learning to all of the airport staff and all the airport vendors to make a difference for passage, for people traveling through like you and I. And they wanted a trainer who could come in New York that lived in New York that could speak Spanish that had experience in transportation. That also had a background in adult learning that had taught how to understand or talk taught in projects of cultural transformation and knew how to connect the dots for people that were undergoing it. That’s a unicorn. And we were able to find somebody and they won awards for that terminal. Or the experience now of passengers traveling through that terminal.
[00:25:52] Lori Fancher: So that was pretty, it was pretty impressive.
[00:25:55] John Ray: That’s quite impressive. Apps. Absolutely.
[00:25:58] John Ray: Let’s you talked about. The types of the situation that an organization finds itself in where they have. Too many projects, not enough people that’s really the driver. For you and they need to be in touch with you. Are there any particular industries that you work with that are you’re more apt to be helpful on than others or. You will work across the board.
[00:26:25] Lori Fancher: I work across the board. I work a lot with financial institutions. And banks.
[00:26:30] Lori Fancher: I work with transportation. I work with retail. I work with healthcare a lot. Those are some of my more recent telecommunications. Those are some of my more recent clients. But yeah, across the board.
[00:26:41] John Ray: Okay. Okay. Awesome. Lori, this has been great. And I can’t imagine there aren’t some folks that hearing your success and the great work you do.
[00:26:50] John Ray: And by the way, congratulations on that work. Wouldn’t want to be in touch, so let’s tell them how they can
[00:26:55] John Ray: do that.
[00:26:55] Lori Fancher: Thank you. Yes. Of course, LinkedIn LinkedIn, Lori Fancher on LinkedIn and then Lori dot Fancher. At TrainingPros. Dot com.
[00:27:05] John Ray: Terrific. Lori Fancher with TrainingPros, Lori, thanks again for coming in.
[00:27:11] John Ray: We appreciate you and your work and keep it up.
[00:27:13] Lori Fancher: Absolutely. My pleasure. Thanks John.
[00:27:17] John Ray: Hey folks, just a quick thought for you. If you’re as we’re recording this show here at the end of November, 2023, and as the year winds down. You start to think about how you can improve your business for the coming year.
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[00:28:35] John Ray: So give them a call. You’ll be glad you did.
[00:28:39] John Ray: And a couple of things as we wrap up here I’ve got a book coming out in mid December, 2023. If you’re listening to this show after that, then the book’s out. But it’s for solo small professional services providers. If you’re having trouble with business development or your pricing issues like that’s what this book addresses.
[00:28:58] John Ray: It’s called The Generosity Mindset Method for Business Success. Raise Your Confidence, Your Value and Your Prices. Go to, to go to the generosity mindset.com to learn more. Either sign up for updates or learn how to the book being on when you’re listening to this show. And I want to thank you,
[00:29:17] John Ray: our listener. You have wow. Continue to support us over the years. This is show number. 722 or something like that. And we, we have, wow. It’s hard to believe we have gone down the journey we have gone, but it’s been because of you in the support you have given us. You continue to like us on social media.
[00:29:37] John Ray: We appreciate that North Fulton BRX on all the major platforms. But you also share the show and thank you for that. Please continue to do that. If you’ve heard something here that makes you think I know somebody that needs to hear from Lori. And the great work she does. Please share the show or in for any of our business leaders. That we have that helps. Us help them. In their work. It also helps us fulfill our mission to be the voice of business. In the north Fulton region. So for my guests, Lori Fancher John Ray. Join us next time here on north Fulton business radio.