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Deb Krier on Leading During Cancer Treatment

November 12, 2025 by John Ray

Deb Krier on Leading During Cancer Treatment, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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Deb Krier on Leading During Cancer Treatment (The Price and Value Journey, Episode 152)

When the leader is in treatment, the business still needs direction. On this episode of The Price and Value Journey, host John Ray welcomes Deb Krier, entrepreneur, cancer advocate, host of The Business Power Hour, and founder of TryingNotToDie.LIVE. Drawing on more than twenty years in communications and her certification as an Integrative Cancer Coach, Deb lays out how she handled executive duties after a Stage 4 diagnosis and what she now recommends to owners and executives who want their firms to hold up under stress.

Deb explains the essentials: a one-page resilience file with decision rights and if-then triggers, simple rules that let the team act without her, and a steady update cadence that reassures clients without oversharing. She shares how to remove single points of failure in work, offer clients clear options when capacity shifts, and protect cash with plain language changes to invoicing or retainers. Listeners leave with practical steps they can complete this week, so the company runs with less drama when life gets loud, and the leader can focus on treatment and recovery.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Build a one-page resilience file: decision rights, dollar limits, if-then triggers, and two short update scripts for clients and team.
  • Remove single-point-of-failure tasks by creating simple handoffs and a short list of trusted backups.
  • Use clear client options when capacity changes: name what will change, what will not, and the next best alternative.
  • Set a predictable update rhythm and channel to reduce uncertainty and questions.
  • Protect cash with small process tweaks such as earlier invoicing or clarified retainer terms, explained in plain language.

Topics Discussed in this Episode

00:00 Introduction and Guest Overview
00:28 Deb Krier’s Cancer Journey Begins
02:37 Coping with Diagnosis and Treatment
07:59 Support Systems and Family Reactions
10:24 Balancing Business and Health
12:50 Communicating with Clients
17:35 Handling Inappropriate Reactions
24:10 Questions to Ask After a Diagnosis
28:56 Doctor Disagreements and Trust Issues
30:17 Communicating Health Challenges to Clients
32:42 Adjusting Business Operations During Treatment
33:51 Becoming a Cancer Coach
36:28 Supporting Clients Through Cancer
38:20 Delegating and Business Continuity Planning
42:17 Mindset Shifts and Personal Reflections
44:15 Cancer Coaching Services Overview
47:19 Final Thoughts and Contact Information

Deb Krier

Deb Krier
Deb Krier

Deb Krier is an entrepreneur and a seasoned professional in marketing and communications. After holding various roles in corporate, agency, and nonprofit settings, she founded Wise Women Communications in 2002, a full-service PR and marketing firm. Her experience spans brand and message strategy, media relations, crisis communication, integrated campaigns, and community relations. She also hosts The Business Power Hour on the C-Suite Network, where she focuses on practical tools that help owners build stronger businesses.

After a Stage 4 breast cancer diagnosis in 2015, Deb turned her lived experience into service for other leaders. She is a certified integrative cancer coach and works with business owners and executives who are navigating treatment or recovery, helping them protect energy, communicate clearly, and keep their companies moving. In 2022, she launched TryingNotToDie.LIVE, a platform that offers community, resources, and straightforward advice for those impacted by cancer.

Deb is based in Atlanta and holds an MBA in marketing from the University of Colorado and an MS in communications management from Colorado State University.

Website | LinkedIn | Facebook | TryingNotToDie.LIVE

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: business continuity, cancer advocacy, cancer coach, certified integrative cancer coach, client communication, crisis leadership, Deb Krier, executive health challenges, John Ray, professional services leadership, resilience plan, small firm operations, Succession Planning, The Business Power Hour, The Price and Value Journey, TryingNotToDie.LIVE

Dr. Bill Lampton on Communication and the Leap from Academia

October 29, 2025 by John Ray

Dr. Bill Lampton on Communication and the Leap from Academia, on The Price and Value Journey with host John Ray
North Fulton Studio
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Dr. Bill Lampton on Communication and the Leap from Academia, on The Price and Value Journey with host John Ray

Dr. Bill Lampton on Communication and the Leap from Academia (The Price and Value Journey, Episode 151)

For expert-service pros, communication is not polish; it is how work gets won. In this conversation, Dr. Bill Lampton, “The Biz Communication Guy,” shares practical habits that help professionals be understood the first time, steer tough moments, and stop undercutting themselves on price. Bill traces his path from teaching at the University of Georgia to launching Championship Communication, including the six months of cold calls that went nowhere, the mentors and mastermind groups that changed his trajectory, and the lesson that too-low pricing tells buyers you are not ready yet.

Bill and John get specific. They talk about Stanislavsky’s “illusion of the first time” to keep repeat talks fresh, a short prep routine that settles nerves without turning you into a script reader, and why short video reps two or three times a week sharpen delivery while creating proof buyers can see. They cover how to host a podcast without making yourself the star, how to ask for referrals and public reviews right after a win, and why executives should treat board updates, deal discussions, and internal briefings as real presentations. John closes by underscoring a core point: clients do not buy credentials; they buy outcomes.

Listen if you want workable steps you can use this week and a clear path for turning reputation into revenue, whether you are already consulting or moving from campus to clients.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Price with self-respect. Too-low pricing signals “not ready” and slows deals.
  • Keep repeat talks fresh with the “illusion of the first time.” Relive the message, do not recite it.
  • Use a two-part prep: one page of message bullets, then one minute of breath work before you speak.
  • Post short videos two or three times a week. The reps improve delivery and give buyers visible proof.
  • Ask for referrals and public reviews immediately after a win, and make it easy for clients to post.
  • Treat board updates, sales calls, and deal conversations as presentations. Prepare and review them.
  • If you are leaving academia, stop leading with courses and credentials. Translate expertise into outcomes buyers want.

Topics Discussed in this Episode

00:00 Introduction and Welcome to Dr. Bill Lampton
01:38 The Power of Communication
03:31 Early Passion for Communication
06:11 Dramatic Roles and Lessons Learned
13:04 Transition from Academia to Business
15:48 Challenges and Strategies in Consulting
24:06 Importance of Pricing and Value
27:55 Advice for Academics Entering Consulting
31:07 The Importance of Referrals
32:49 Building a Compelling Internet Presence
34:59 The Power of Video Shorts
42:45 Hosting a Podcast: Why and How
44:28 Common Mistakes Podcast Hosts Make
46:19 Communication Skills for Executives
49:06 The Value of Professional Coaching
53:23 Final Thoughts and Contact Information

Dr. Bill Lampton, The Biz Communication Guy

Dr. Bill Lampton, "The Biz Communication Guy"
Dr. Bill Lampton, “The Biz Communication Guy”

Bill Lampton, Ph.D., known as The Biz Communication Guy, coaches executives to say what matters, listen for what is missing, and run meetings that lead to decisions. He earned his Ph.D. at Ohio University, taught speech communication at the University of Georgia, and then spent two decades in senior management in higher education and health care. In 1997 he started Championship Communication, where he speaks, coaches, and consults.

His clients include the University of Georgia Athletic Association, Georgia Power, Oceania Cruises, Ritz-Carlton Cancun, the Missouri Bar, Gillette, and Procter & Gamble. He works with CEOs, CFOs, COOs, and CIOs in business, healthcare, higher education, and nonprofits. He coaches the moments that decide outcomes: board updates, investor and media conversations, M&A discussions, sales presentations, and internal briefings.

Website | LinkedIn | YouTube | TikTok | Facebook | Twitter

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: academia to consulting, academic consulting, Biz Communication Guy, Championship Communication, discovery questions, Dr. bill lampton, executive communication coaching, John Ray, leaving academia, listening skills, mastermind groups, on camera presence, presentation skills, pricing confidence, professional services, professional services growth, referrals and reviews, short form video, The Biz Communication Show, The Price and Value Journey, University of Georgia, value conversations

How Randy Hain Built a Coaching Practice Rooted in Values

October 8, 2025 by John Ray

How Randy Hain Built a Coaching Practice Rooted in Values, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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How Randy Hain Built a Coaching Practice Rooted in Values, on The Price and Value Journey podcast with host John Ray

How Randy Hain Built a Coaching Practice Rooted in Values (The Price and Value Journey, Episode 150)

What does it take to build a thriving executive coaching and leadership firm that reflects your values as much as your ambition?

In this episode of The Price and Value Journey podcast, host John Ray talks with Randy Hain, founder of Serviam Partners, about how he built his coaching practice from the ground up after decades as a senior executive. Randy shares how his corporate career at companies like Waffle House and a national search firm prepared him to launch Serviam, what he learned about risk, client trust, and discernment, and why his guiding principle is to create independence, not dependence, in every coaching relationship.

The discussion covers everything from building a values-based business, forming a long-term partnership with Brandon Smith at The Leadership Foundry, writing twelve books, managing time intentionally, and integrating faith, family, and work.

For anyone building a service-based business, Randy’s story offers a clear model for doing meaningful work without losing yourself in the process.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • You don’t need a certification to start if you have experience, credibility, and a track record of results.
  • The best marketing is client advocacy; Randy’s 285 LinkedIn recommendations drive his business.
  • Clarity, candor, and customization build lasting client trust.
  • True coaching helps clients become independent, not reliant on you.
  • Partnerships work when they’re built on shared values, clear structure, and mutual respect.
  • Time management is a leadership discipline—intentional scheduling makes balance possible.
  • Writing sharpens thinking; journaling fuels content that attracts ideal clients.
  • Legacy isn’t built with resume lines. It’s the ripple of impact you leave in others.

Topics Discussed in this Episode

00:00 Welcome to The Price and Value Journey podcast
00:48 Introducing Randy Hain: Founder of Serviam Partners
02:27 Randy’s Career Journey: From Retail to Executive Coaching
04:39 The Decision to Pursue Coaching Full-Time
05:59 The Importance of Experience Over Certifications
09:52 The Secret Sauce of Effective Coaching
16:21 The Leadership Foundry: A Unique Partnership
23:09 The Role of Great Virtual Assistants
24:46 Randy’s Writing Journey
28:53 Reflecting on Assumptions and Writing Process
30:03 Journaling and Stimulating Creativity
31:34 Prolific Writing and Publishing Strategies
32:23 Challenges with Traditional Publishing
33:02 Reverse Engineering Content for Books
36:38 The Role of an Editor
38:19 Concerns and Uses of AI in Writing
42:59 Intersection of Faith and Business
46:07 Advice for Younger Professionals
49:22 Legacy and Eulogy Virtues
53:31 Final Thoughts and Closing Remarks

Randy Hain, Serviam Partners and the Leadership Foundry

Randy Hain, on The Price and Value Journey podcsat with host John Ray
Randy Hain

Randy Hain is the founder and president of Serviam Partners and the co-founder of the Leadership Foundry.

With a successful 30-plus-year career in senior leadership roles, corporate talent, and executive search, Randy is a sought-after executive coach for senior leaders at some of the best-known companies in the U.S. and globally who are seeking candid and expert guidance on how to overcome obstacles to their success or develop new leadership skills.

Randy is also an expert at onboarding senior executives, as well as coaching senior leadership teams to improve trust, alignment, collaboration, and candid communication. His deep expertise as a former senior executive and his years as a proven and successful executive coach for leaders around the world are true areas of differentiation for him and Serviam Partners.

Randy is a husband, father, and active community leader and serves on the boards of the causes he cares about most. He is particularly passionate about elevating autism awareness and investing in the next generation of leaders.

Randy has earned a reputation as a creative business partner and a generous thought leader through his books, articles, and speaking engagements. Randy is the award-winning author of 12 books, including the brand new Practical Virtue: An Actionable Guide to Help You Become a Leader Worth Following.

LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: building a coaching practice, business of coaching, client relationships, Entrepreneurship, eulogy virtues, executive coaching, intentional leadership, John Ray, Leadership consulting, legacy, partnership strategy, professional services, Randy Hain, resume virtues, Servant Leadership, Serviam Partners, The Leadership Foundry, The Price and Value Journey, values-based business, work-life integration, writing for impact

Larry Levine on Selling in a Post-Trust World

October 1, 2025 by John Ray

Larry Levine on Selling in a Post-Trust World, on The Price and Value Journey with host John Ray
North Fulton Studio
Larry Levine on Selling in a Post-Trust World
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Larry Levine on Selling in a Post-Trust World, on The Price and Value Journey with host John Ray

Larry Levine on Selling in a Post-Trust World (The Price and Value Journey, Episode 149)

Trust is in short supply. Clients today are more skeptical than ever, which makes trust the real differentiator for professional service providers. In this episode of The Price and Value Journey, host John Ray welcomes Larry Levine, best-selling author of Selling from the Heart and Selling in a Post-Trust World.

Larry challenges us to ask what trust really means in an age when the word itself feels frayed. He explains why authentic relationships and meaningful value form the foundation of his “Trust Formula,” and why price pressure intensifies when trust is absent. The conversation explores how service professionals can move beyond surface definitions to uncover how clients themselves describe trust and value. Larry also shares insights on why creating true value insulates professionals from what he calls the “price hammer,” and what the Japanese philosophy of Omotenashi can teach us about service that anticipates client needs.

If you’re an expert-service professional navigating client skepticism, this episode will help you see how to define, build, and protect trust in ways that deepen relationships and sustain your business.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Ask your clients directly how they define trust and value, rather than relying on canned definitions.
  • Recognize that trust speeds up conversations and decision-making, while lack of trust slows everything down and raises price sensitivity.
  • Understand that “meaningful value” is defined by the client, not by the provider.
  • Align relationships and value: when both are in sync, trust and long-term sustainability follow.
  • Use intentional service, such as the principle of Omotenashi, to demonstrate attentiveness that builds credibility and trust.
  • Remember that clients buy confidence and trust more than they buy expertise.

Topics Discussed in this Episode

00:00 Introduction and Welcome to The Price and Value Journey
00:55 Introducing Larry Levine and His Work
02:24 Defining Trust in a Post-Trust World
04:17 Building Trust in Sales
05:38 Challenges in Defining and Building Trust
09:18 The Role of Self-Perception in Sales
11:22 Meaningful Value and Business Acumen
25:34 The Power of Thought-Provoking Questions
26:36 Breaking the Salesperson Mold
27:54 The Importance of Asking Questions
29:09 Overcoming Sales Fears and Insecurities
30:55 The Art of Listening and Clarifying
34:43 Creating Value and Avoiding the Price Hammer
35:32 Personal Story: Learning the Value of Experience
39:32 The Japanese Philosophy of Omotenashi
43:34 Closing Thoughts and Resources

Larry Levine, Selling From The Heart

Larry Levine, Selling From The Heart
Larry Levine, Selling From The Heart

Larry Levine is the co-founder and a key figure at Selling From the Heart, renowned for his dedication to transforming the sales profession through authenticity and trust-building. As the best-selling author of Selling from the Heart and co-host of the Selling from the Heart Podcast, Larry brings over 30 years of in-field sales experience within the B2B technology space. His mission is to help sales teams grow revenue, develop personally, and enhance their clients’ lives by leveraging the power of authenticity.

Larry coaches sales professionals worldwide, from seasoned representatives to new millennials, leading a movement focused on authenticity, integrity, and substance. His philosophy underscores that people prefer doing business with genuine sales professionals rather than those who are inauthentic.

In addition to his foundational book, he has written Selling in a Post-Trust World, addressing the challenges of selling in an era of skepticism. Since starting Selling From the Heart in March 2017, Larry has been actively involved in providing resources such as books, podcasts, and training to help sales professionals build trust faster and close more sales. Additionally, he is a founding member of the Talent Champions Council, a private community focused on innovative talent strategy. Through his work, Larry continues to champion authenticity and genuine relationships in sales practices.

Website | LinkedIn | Instagram | YouTube

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: authentic relationships, building authentic relationships, building relationships, Business Development, client trust, Effective Sales Strategies, John Ray, Larry Levine, meaningful value, Omotenashi, price hammer, pricing, pricing strategy, professional services, sales authenticity, Selling from the Heart, Selling in a Post-Trust World, The Price and Value Journey, trust, Trust Formula, trust in sales

Use AI, Stay Human with Alastair McDermott

September 24, 2025 by John Ray

Alastair McDermott, HumanSpark.ai, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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Alastair McDermott, HumanSpark.ai, on The Price and Value Journey podcast with host John Ray

Use AI, Stay Human with Alastair McDermott (The Price and Value Journey, Episode 148)

AI is changing how expert-service professionals work, but it does not change what clients ultimately value. In this episode of The Price and Value Journey, host John Ray welcomes consultant, strategist, and author Alastair McDermott to discuss his book Use A.I. Stay Human: The Survival Guide for Experts Who Want to Stay Relevant, Authentic, and Indispensable in the Age of AI.

Alastair explains why AI should be considered a force multiplier rather than a threat, and why doubling down on human judgment, relationships, and trust is the key to staying indispensable. He shares practical ways experts can use AI for productivity, smarter decision-making, and accelerated learning while avoiding the trap of overestimating its capabilities.

John and Alastair also dig into the implications for pricing and value: how AI compresses tasks but not the client’s perception of value, why hourly billing is especially vulnerable, and how service providers can reframe their offers to emphasize the outcomes and confidence clients are truly buying.

If you have wondered how to balance productivity with authenticity in the age of AI and how to protect your pricing integrity, this conversation will give you both perspective and actionable ideas.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Why “staying human” is not just a slogan but a competitive necessity in the AI era.
  • How to use AI to expand capabilities and speed learning without diluting expertise.
  • A practical way to codify your unique knowledge so AI reflects your voice and frameworks.
  • The role of judgment in separating useful AI outputs from flawed or misleading ones.
  • How client trust and perceived value anchor your pricing integrity when technology changes fast.

Topics Discussed in this Episode

00:00 Introduction and Welcome to The Price and Value Journey
01:19 Alastair McDermott’s Background
02:47 Transition to AI and Rebranding
04:57 Impact of AI on Professional Services
07:31 Leveraging AI for Value-Based Pricing
08:40 AI’s Role in Enhancing Human Skills
11:56 AI’s Limitations and Ethical Considerations
13:32 Practical Applications and Tools
24:51 Privacy and Security in AI Usage
27:58 Human-Centric Approach to AI
31:08 The Value of Wellbeing and Less Stress at Work
32:13 Leveraging AI in Writing and Editing
33:31 Four Core Opportunities for Experts
36:44 AI as a Strategic Advisor
38:51 The Importance of Context in AI
40:40 Pricing in the World of AI
43:53 Adoption of AI Among Authority-Based Businesses
45:55 Using AI for Content Creation and Feedback
50:49 Building AI Tools for Business Efficiency
53:51 Final Thoughts and Resources

Alastair McDermott, HumanSpark.ai

Alastair McDermott, HumanSpark
Alastair McDermott, HumanSpark.ai

Alastair McDermott is the author of the recently released book Use A.I. Stay Human.: The Survival Guide for Experts Who Want to Stay Relevant, Authentic, and Indispensable in the Age of AI. He is known for helping business leaders and subject-matter experts implement effective, human-centered AI strategies that increase efficiency while preserving the value of people.

As founder of HumanSpark.ai, McDermott draws on more than 18 years of experience in technology and consulting, guiding organizations to use artificial intelligence responsibly and successfully. He leads AI transformations that streamline operations, improve productivity, and deliver measurable ROI without compromising workforce stability or creativity.

Through his work as a consultant, author, and host of several podcasts such as The Recognized Authority, McDermott provides actionable guidance for independent consultants and firms in building real authority, growing their audience, and attracting high-value clients. He is committed to demystifying AI and ensuring its adoption augments human potential rather than replacing it.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: AI, AI and pricing, AI and value, Alastair McDermott, attorneys, authenticity in business, client perceived value, coaches, consultants, cpa's, expert services, fractional executives, Human Spark, John Ray, pricing integrity, professional services, professional services providers, staying relevant with AI, The Generosity Mindset, The Price and Value Journey, The Recognized Authority, Use AI Stay Human

AI, Value, and Pricing with Mark Stiving, Impact Pricing

September 17, 2025 by John Ray

AI, Value, and Pricing with Mark Stiving, Impact Pricing, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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AI, Value, and Pricing with Mark Stiving, Impact Pricing, on The Price and Value Journey podcast with host John Ray

AI, Value, and Pricing with Mark Stiving, Impact Pricing (The Price and Value Journey, Episode 147)

There’s a lot of noise on AI, but what are the practical implications it holds for those of us offering expertise? In this episode of The Price and Value Journey, Dr. Mark Stiving, founder of Impact Pricing, joins host John Ray to explore how AI is reshaping the way professional service providers think about value, pricing, and the work we deliver.

Mark brings decades of pricing expertise, authoring books such as Impact Pricing, Win Keep Grow, and Instant Profits: How to Raise Prices Without Losing Customers, and hosting the long-running Impact Pricing Podcast. We dive into the real implications of AI for expert-service pros:

  • Why AI isn’t as threatening—or as magical—as it first appears.
  • How it can streamline workflows and spark faster thinking, but why judgment and frameworks still matter most.
  • The danger of lowering prices just because AI helps you work faster.
  • How to use AI as a tool for diagnosing client problems without abdicating your role in uncovering value.

If you’ve been wrestling with questions about how AI intersects with your practice, pricing, and client conversations, this conversation will give you insight and practical direction.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Don’t confuse AI’s polished output with true thinking. Use it to brainstorm and speed up ideas, not to make decisions for you.
  • Look for repetitive or “rote” tasks in your workflow that AI can automate so you can focus on client-facing, high-value work.
  • Never lower your prices just because AI makes you more efficient. Faster delivery does not diminish client-perceived value.
  • AI can help you generate lists of client problems or examples, but you must apply your expertise and frameworks to evaluate what matters.
  • Strong frameworks and mental models are what allow professionals to filter AI’s output into usable insights.
  • The core pricing principle remains unchanged: buyers trade money for value, and it’s your job to uncover what “value” means to each client.

Topics Discussed in this Episode

0:00 Introduction and Guest Introduction
01:14 Discussing AI and Its Impact on Professional Services
03:25 AI’s Role in Enhancing Productivity
06:56 The Importance of Frameworks in AI Utilization
13:18 Understanding Value in Business
15:13 Using AI to Diagnose Client-Perceived Value
21:19 Personal and Professional Implications of AI
25:18 The Power of AI Conversations
26:24 Investing Time in AI for Small Firms
27:17 AI’s Impact on Productivity and Ideation
29:04 AI and Pricing Models
32:09 AI’s Role in Professional Services
38:28 Adoption and Learning Curve of AI
47:38 Future of AI in Professional Services
50:08 Final Thoughts and Advice

Mark Stiving, PhD, Impact Pricing

Mark Stiving, PhD, Impact Pricing
Mark Stiving, PhD, Impact Pricing

Mark Stiving, PhD, is a recognized authority on pricing and buyer behavior. With a rare ability to translate complex concepts into clear, actionable insights, he has become a trusted advisor to companies seeking to capture more of the value they create.

Over the past 25 years, Mark has consulted, trained, and coached hundreds of organizations, from Cisco and Procter & Gamble to Splunk and CrowdStrike. He also works closely with private equity firms and their portfolio companies, helping them price, package, and sell value in ways that increase profits and drive growth.

An award-winning speaker and prolific author, Mark is the host of the Impact Pricing podcast and a frequent guest on industry shows. He has written several influential books, including Impact Pricing, Win Keep Grow, Selling Value, and his latest release, Instant Profits: How to Raise Prices Without Losing Customers.

Website | LinkedIn | YouTube

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: AI, AI and pricing, AI and workflows, AI in professional services, attorneys, client value, coaches, consultants, cpa's, diagnosing value, expert service pros, fractional executives, Impact Pricing, John Ray, Mark Stiving, pricing frameworks, pricing mistakes, pricing models, pricing strategy, productivity, productivity tools, professional service providers, The Generosity Mindset, The Price and Value Journey, value based pricing

Lee Ellis on Leading with Honor in Business

September 10, 2025 by John Ray

Lee Ellis, Colonel USAF (Ret), Leading with Honor®, on the Price and Value Journey podcast with host John Ray, Lee Ellis on Leading with Honor in Business
North Fulton Studio
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Lee Ellis, Colonel USAF (Ret), Leading with Honor®, on the Price and Value Journey podcast with host John Ray

Lee Ellis on Leading with Honor in Business (The Price and Value Journey, Episode 146)

What does leadership forged in the crucible of a POW camp teach us about running a professional services firm today? Retired Air Force Colonel Lee Ellis knows the answer firsthand. Captured in Vietnam and held for over five years at the notorious Hanoi Hilton, Lee endured brutal conditions yet emerged with a leadership philosophy rooted in courage, humility, accountability, and trust.

In this episode of The Price and Value Journey, Lee shares stories from captivity and the leadership principles he has spent decades teaching to business leaders and organizations around the world. He explains why balancing accountability with compassion, integrity with results, and courage with humility is essential for anyone leading a business or team.

For expert-service professionals, Lee’s lessons are more than history. These principles directly apply to how you serve clients, lead your practice, and confidently set prices under pressure. His insights remind us that trust, principled decision-making, and resilience are not abstract ideals. They are survival skills, whether in a POW camp or in the marketplace.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Leadership grounded in integrity builds long-term trust, even in high-pressure situations.
  • Balancing courage with humility makes you more effective and more respected as a leader.
  • Accountability is not punishment; it is mutual responsibility that strengthens teams.
  • Resilience is built by focusing on what you can control and bouncing back from setbacks.
  • Openness and trust foster a culture that welcomes honesty and course corrections.
  • Modeling secure leadership encourages your clients and colleagues to admit mistakes and grow.

Topics Discussed in this Episode

00:00 Introduction and Guest Welcome
01:54 Lee Ellis’s Early Life and Military Career
03:35 Capture and POW Experience
05:36 Lessons in Leadership and Accountability
12:41 Resilience and Overcoming Adversity
25:16 The Importance of Connection and Collaboration
32:06 Trust and Humility in Leadership
39:15 Conclusion and Contact Information

Lee Ellis, Colonel USAF (Ret), Leading with Honor®

Lee Ellis, Colonel USAF (Ret), Leading with Honor®
Lee Ellis, Colonel USAF (Ret), Leading with Honor®

Lee Ellis is Founder and President of Leading with Honor® and FreedomStar Media®. He is an award-winning author, leadership coach, and expert speaker in the areas of leadership, team building, and human performance. His past clients include Fortune 500 senior executives and C-level leaders in telecommunications, healthcare, the military, and other business sectors. Some of his media appearances include interviews on networks such as CNN, CBS This Morning, C-SPAN, ABC World News, and Fox News Channel, plus hundreds of engagements in various industry sectors throughout the world.

Early in his career, Lee served as an Air Force fighter pilot, flying fifty-three combat missions over North Vietnam. In 1967, he was shot down and held as a POW for more than five years in Hanoi and surrounding camps. For his wartime service, he was awarded two Silver Stars, the Legion of Merit, the Bronze Star with Valor device, the Purple Heart, and the POW Medal. Lee resumed his Air Force career, serving in leadership roles with increasing responsibilities, including command of a flying squadron and leadership development organizations, before retiring as a colonel.

Lee has a BA in History and an MS in Counseling and Human Development. He is a graduate of the Armed Forces Staff College and the Air War College. He has authored or co-authored seven books on leadership and career development. His latest bestselling book is entitled Captured by Love: Inspiring True Romance Stories from Vietnam POWs. Two additional, award-winning books share leadership insights gained from his POW experience. Leading with Honor: Leadership Lessons from the Hanoi Hilton won book-of-the-year awards and was selected in 2013 for the USAF Chief of Staff Professional Reading List. His follow-on book, Engage with Honor: Building a Culture of Courageous Accountability, was selected as best in class for the “Leadership” category. 

In 2014, Lee was inducted into the Georgia Military Veterans Hall of Fame, and in 2015, he was a DAR Medal of Honor recipient for a lifetime of patriotic service as a military officer and spokesman for leading with honor. 

Lee and his wife, Mary, reside in the Atlanta, GA, area and have four grown children and six grandchildren.

Website | Lee on LinkedIn | Leading with Honor: LinkedIn | Instagram

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 880 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: accountability, connection and collaboration, Hanoi Hilton, humility, John Ray, Leadership, Leadership Lessons, Leading With Honor, Lee Ellis, military career, overcoming adversity, professional service providers, professional services, resilience in business, The Price and Value Journey, trust, Vietnam POW

How to Publish a Book and Build Authority with Angela DeCaires

August 27, 2025 by John Ray

How to Publish a Book and Build Authority with Angela DeCaires, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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How to Publish a Book and Build Authority with Angela DeCaires, on The Price and Value Journey podcast with host John Ray

How to Publish a Book and Build Authority with Angela DeCaires (The Price and Value Journey, Episode 145)

For many professional service providers, writing a book is more than just a dream. Becoming the author of a well-crafted book is one of the most effective ways to establish authority, strengthen client trust, and create new opportunities. Yet the world of publishing can feel confusing and overwhelming. Should you self-publish, go hybrid, or pursue a traditional deal? How much time and money should you expect to invest? And what are the most common mistakes first-time authors make?

In this episode of The Price and Value Journey, John Ray welcomes Angela DeCaires, CEO of BookLogix, a non-traditional publishing company based in Alpharetta, Georgia. Angela has guided countless authors through every stage of the publishing process, and she shares her insights on what it really takes to turn your expertise into a professional book that supports your business and your brand.

Angela explains why a book enhances credibility far beyond a LinkedIn profile or a polished website, the mindset shifts needed to get from “I want to write a book” to actually finishing it, and why editing and design are non-negotiables if you want your book to carry weight with clients. She also unpacks the realities of book sales versus the far greater return that comes from speaking engagements, consulting opportunities, and client trust. Angela also discusses how artificial intelligence is affecting publishing, both where it can help authors and where its limits and risks show up.

If you’ve ever thought about writing a book but weren’t sure where to start, or whether it’s worth the effort, this conversation will give you direction and the encouragement to move forward.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Writing a book cements your authority and credibility in ways no website or LinkedIn profile can.
  • Most conferences and speaking events expect authors to have a published book—they literally want it in the room.
  • Don’t underestimate editing and design. A well-written book with a poor cover or structure undermines your credibility.
  • The average nonfiction book sells only a few hundred copies; the real value is in how the book builds your practice and opens doors.
  • Fear and self-doubt derail many would-be authors. Start by getting ideas out of your head and onto paper—or use dictation, recordings, or a book coach.
  • Be clear on your audience: the narrower and more defined your “tribe,” the more effective your book will be.
  • AI is changing publishing: it can be a useful tool for editing and brainstorming, but authors must understand its limits and the restrictions around using AI-generated content.

Topics Discussed in this Episode

00:00 Introduction to The Price and Value Journey
00:11 The Dream and Reality of Publishing a Book
01:16 Introducing Angela DeCaires and BookLogix
03:00 The Importance of Writing a Book for Credibility
05:56 Challenges and Mindset of Aspiring Authors
11:53 The Financial Realities of Publishing
12:59 Marketing Strategies for Your Book
17:20 The Role of Editing and Design
20:01 Navigating AI in the Publishing World
26:00 Understanding Non-Traditional Publishing
27:25 Navigating the Overwhelming World of Publishing
29:17 Red Flags to Watch Out For in Publishing
31:03 The Role of Marketing in Book Success
32:44 Collaborative Approaches to Book Marketing
38:01 Reviving and Refreshing Older Books
41:52 Using Books as Business Development Tools
44:04 Common Mistakes Authors Make
46:05 The Impact of AI on Book Credibility
47:28 Success Stories and Final Thoughts

Angela DeCaires, CEO, BookLogix

Angela DeCaires, CEO, BookLogix, on The Price and Value Journey podcast with host John Ray
Angela DeCaires, CEO, BookLogix

Angela DeCaires is the CEO of BookLogix, an Atlanta-based publishing company dedicated to helping authors from all backgrounds publish, market, and sell their books. With a strong background in public relations, writing, broadcasting, and journalism, Angela began her career as a TV news producer and news writer in New York before moving into public relations roles for health systems in Florida and New York. She holds a BA in Communication/Journalism from St. John Fisher University and has held previous roles at BookLogix, including Director of Publishing and Marketing & Communications Manager.

Under Angela’s leadership, BookLogix has become known for offering comprehensive publishing support, including project management, editing, design, printing, and marketing services tailored to each author’s needs. Angela is passionate about educating authors on the nontraditional publishing industry and is a frequent speaker at writers’ conferences and publishing events. Her extensive industry experience and commitment to author success have helped position BookLogix as a trusted resource for writers seeking to publish high-quality, market-ready books.

Connect with Angela: LinkedIn | Connect with BookLogix: Website | LinkedIn | Facebook

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 880 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

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Richard W. Smith on Moving from Price Taker to Price Setter

August 20, 2025 by John Ray

Richard W. Smith on Moving from Price Taker to Price Setter, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
Richard W. Smith on Moving from Price Taker to Price Setter
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Richard W. Smith on Moving from Price Taker to Price Setter, on The Price and Value Journey podcast with host John Ray

Richard W. Smith on Moving from Price Taker to Price Setter (The Price and Value Journey, Episode 144)

In this episode of The Price and Value Journey with host John Ray, Richard W. Smith explains how professional service providers can stop undervaluing themselves and make the shift from being price takers to price setters. Drawing on decades of experience guiding law firms and other professionals, Richard shows how confusing professional value with commercial value often leads to underpricing, overwork, and the wrong client relationships.

He unpacks why professionals should avoid pricing their own work, how commercial imposter syndrome can quietly erode profitability, and why saying yes to the wrong opportunities is a silent killer of margin. Richard also offers practical advice for navigating RFPs and tenders, developing an ideal client persona, and asking budget questions early in the conversation.

You will hear how to build more balanced client relationships, strengthen your pricing confidence, and free yourself to focus on the clients and opportunities that matter most.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • A reminder that your professional expertise is not the same as the commercial value clients look for.
  • Why getting an outside perspective on your pricing can help you avoid undervaluing your work.
  • How saying “no” to the wrong clients or matters can protect your profitability.
  • What to keep in mind when responding to RFPs and tenders, including the importance of identifying the true decision-maker.
  • Why asking about client budgets early is a fair and useful way to qualify opportunities.
  • How to think about AI as a tool to free up more time for building client trust and relationships

Topics Discussed in this Episode

00:00 Introduction to Richard W. Smith, GSJ Consulting
02:15 Understanding Business Drivers
03:27 Professional vs. Commercial Value
06:09 Pricing Strategies and Challenges
07:24 Commercial Imposter Syndrome
09:40 Navigating Client Relationships
11:40 The RFP Process
15:57 Ideal Client Persona
21:11 Long Sales Cycles and Immediate Wins
22:40 Balancing Short- and Long-Cycle Strategies
23:39 Educating Clients on Your Services
25:21 The Role of AI in Business Development
28:51 The ‘No’ Strategy: Avoiding Bad Fits
35:19 Tailoring Proposals and Maintaining Pricing Integrity
39:28 Advice for Small Firms on Business Development
44:29 Conclusion and Additional Resources

Richard W. Smith, GSJ Consulting

Richard W. Smith, GSJ Consulting
Richard W. Smith, GSJ Consulting

Richard W. Smith is a highly experienced business development strategist and pricing consultant, specializing in growth strategies and client acquisition for professional services firms.

Based in Sydney, Australia, Richard is the Director of GSJ Consulting, a boutique agency he founded in June 2023. At GSJ Consulting, he works closely with clients to design and implement practical, results-driven plans for sustainable revenue growth, focusing on areas such as pricing strategy, business development audits, client targeting, bid and tender management, onboarding, and account management coaching. His approach is defined by a philosophy of “Acquire–Retain–Grow,” and he is recognized for his ability to help firms transition from price-takers to price-setters and secure millions in additional profit through tailored solutions.

Richard’s professional journey includes significant roles in prominent law firms and consulting agencies. He has served as Associate Director of Business Development at Sparke Helmore Lawyers and held leadership roles in business development and marketing at Hicksons Lawyers, DLA Piper, Herbert Geer, DLA Phillips Fox, and Linklaters. With over 30 years of experience supporting tender and bid submissions across private and government sectors, Richard also leads BidWizard-AU, assisting clients in preparing compelling proposals to win high-value contracts.

Richard is a graduate of the University of Westminster (LLB, Law) and is known for his collaborative style, innovation in legal marketing, and commitment to delivering actionable, sustainable growth for his clients.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 880 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

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Tagged With: Business Development, client acquisition, commercial imposter syndrome, commercial value, GSJ Consulting, ideal client persona, imposter syndrome, John Ray, law firm business development, price taker vs price setter, pricing consultant, procurement, professional services profitability, professional services strategy, professional value, request for proposals, RFP, Richard W. Smith, saying no strategy, small law firms, tenders, The Price and Value Journey

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